Sanction Letter

Date:

Dear

We are pleased to inform you that your application for the credit facility has been approved by
, an RBI approved NBFC, on the basis of your appli-
cation details submitted by you. The sanction letter doesn’t guarantee the final disbursement of
the credit. The lender shall evaluate your creditworthiness before final disbursement
Transaction ID

Approval Date

Amount

Interest Rate

Interest Amount

Validity

Amount to be paid

Please ensure you have gone through the terms and conditions, including tenure and instalment amount. Kindly
ensure to make the timely payment of the instalment. In case they are not paid on time, the credit facility may cease to
exist.

In case of any concerns, feel free to reach out to the support team and quote your transaction number for easy refer-
ence.

This is a system generated letter and does not require any signature.

Registered Office :

Email:
 KEY FACT STATEMENT
A) Details of Fees & Charges

Disbursement Date 2022-12-09

Loan Amount (in Rs.) 7500

Annualized Fixed Rate of Interest (% per annum) 18%

Interest Amount (in Rs.) 173

1 st Installment Due Date 2023-01-09

Last Installment Due Date 2023-02-09

Processing charge 300

Disbursement Amount (in Rs.) 7200

Total Amount to be Paid (in Rs.) 7673

Annual Percentage Rate (% per annum) 52%

Subscription Fee 37.5

Credit Information Report 37.5

One Time Activation Fees 375

Health Insurance 498

GST (18% on all fees, packages & charges) (in Rs.) 224.64

Net Disbursed Amount (including fees, packages & taxes) (in Rs.) 6027

Tenor of the Loan (in months/days) 62 Days

Repayment frequency by the borrower Monthly

Number of instalments of repayment 2

Amount of each instalment of repayment (in Rs.) 3836

Cooling Off Period 3 Days

B) Repayment Schedule

Instalment date Principal (in Rs.) Interest (in Rs.) Instalment (in Rs.)

2023-01-09 3721 115 3836

2023-02-09 3779 58 3837

C) Details of Contingent Charges – Part 1

Repayment
For Bank transfer mode: NIL
Convenience
For other modes: As per payment gateway charges
Charges

Pre-Payment/Foreclosure charges may be applicable at the discretion of Co Lender(s). If

charged, the foreclosure charges shall be levied at 4% of the principal amount being
Pre-
Payment/Foreclosure
prepaid.
Charges
No foreclosure charges/pre-payment penalties will be applicable on any floating rate term
loan sanctioned for purposes other than business to individual borrowers.

Health Package*
Rs. 350-Rs. 999
(excl. of GST) (in Rs.)

*Schedule of Pricing and charges

Note: The lender may decide to provide up to 100% waiver on 1 or more of the fees shown below, on a case-to-
case basis, to help borrowers in special situations like financial issues, medical emergencies, natural calamities,
etc. as part of the lender’s customer service initiatives. As and when any updates to the fees & charges are
introduced by the lender, the borrower shall be intimated about such changes by email or otherwise in the
manner prescribed for the same from time to time by lender. The borrower shall at all times ensure that his/her
latest mobile number and email ID is updated with the lender. The lender shall rely upon the mobile number and
email ID provided by borrower, and shall not be obliged to verify or make further inquiry into the validity of the
mobile number and email ID provided by borrower. The borrower shall in no circumstance dispute such reliance by
the lender.

Payment Gateway Charges:

The borrower can choose the most appropriate Payment Option available in the Payment Gateway and use
the same for online payment of Ring bill/outstanding dues/fees/other charges. The applicable payment
gateway charges, if any, shall be communicated to the borrower at the time of payment and will need to be
borne by borrower.

D) Details of Contingent Charges – Part 2

Overdue Charges & Interest for Late Payment:

Principal Outstanding Amount One-Time Overdue Charges Daily Penalty Charges

Up to ₹1999 ₹50 ₹10

₹2000-2999 ₹50 ₹15

₹3000-3999 ₹75 ₹20

₹4000-4999 ₹100 ₹20

₹5000-5999 ₹100 ₹30

₹6000-7999 ₹125 ₹40

₹8000-9999 ₹160 ₹50

₹10000 & above ₹200 ₹50

Important Notes:

One-Time Overdue Charges & Daily Penalty Charges will be applied if outstanding amount repayment is
done after the scheduled due date.
18% GST on “Total Late Fee” amount is additionally applicable. System will auto-calculate Late Fees + GST
& display only the total to you.
The total penal charges applicable, including one-time overdue charge & daily penalty charges on your
principal outstanding amount, will be capped at a maximum of Rs.2000 per loan. The lender may decide to
provide up to 100% waiver on above penal charges, on a case-to-case basis, to help borrowers in special
situations like financial issues, medical emergencies, natural calamities, etc. as part of the lender’s
customer service initiatives.

As and when any updates to the fees & charges are introduced by the lender, the borrower shall be
intimated about such changes by email or otherwise in the manner prescribed for the same from time to
time by lender. The borrower shall at all times ensure that his/her latest mobile number and email ID is
updated with the lender. The lender shall rely upon the mobile number and email ID provided by borrower,
and shall not be obliged to verify or make further inquiry into the validity of the mobile number and email
ID provided by borrower. The borrower shall in no circumstance dispute such reliance by the lender.

E) Grievance Redressal Mechanism – Level 1

022 62820570 / 022 48914921

The customer can get in touch with the customer service executive over call between 9:30 am to 6:30
pm, 7 days a week & 365 days a year by dialing the above number.
Call
If the customer is unable to connect due to temporary heavy call volumes. A callback shall be
attempted, in most of the cases, by the customer services team to the customer to resolve his
query/grievances.

022 48913631
 The customer can get in touch with the customer service executive over Chat (preferably from his/her
registered mobile number) between 9:30 am to 6:30 pm, 7 days a week & 365 days a year by saving
Chat the above Official WhatsApp Chat number on his/her smartphone. In addition to WhatsApp Chat, the
customer can also Chat with the customer service executive by simply using the Chat option given in
the Kissht App.

During non-working hours, the customer can use the automated Chatbot service available on the same
number for getting his/her basic queries resolved and for raising a grievance too.

care@kissht.com

Email The customer can get in touch with the customer service executive over Email by sending his
query/grievance (preferably from his/her registered email id) to the above mentioned email id of the
company.

F) Grievance Redressal Mechanism – Level 2

If customer is unable to get a satisfactory response or is unable to reach the above Level 1 channels for Grievance
Redressal, he/she may choose to escalate the issue to the below mentioned officer’s:

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Zaffar Khan Suraj Shetty

Lender
Address: 10th Floor, Tower 4, Equinox Park, LBS Address: 10th Floor, Tower 4, Equinox Park, LBS
1
Marg, Kurla West, Mumbai, Maharashtra 400070 Marg, Kurla West, Mumbai, Maharashtra 400070
Ph: 080-68249277 Ph: 080-68249278
Email: care@kissht.com Email: escalation@kissht.com

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Zaffar Khan Suraj Shetty

LSP Address: 10th Floor, Tower 4, Equinox Park, LBS Address: 10th Floor, Tower 4, Equinox Park, LBS
Marg, Kurla West, Mumbai, Maharashtra 400070 Marg, Kurla West, Mumbai, Maharashtra 400070
Ph: 080-68249277 Ph: 080-68249278
Email: care@kissht.com Email: escalation@kissht.com

Important Notes:

The Grievance Redressal Officer (GRO) may be reached on the number provided above anytime between
10:00 and 18:00 from Monday to Saturday except public holidays or through the e-mail address above. The
GRO shall endeavor to resolve the grievance within a period of 14 days from the date of receipt of a
grievance.
If the Borrower does not receive a response from the GRO within 14 (fourteen) days of making a
representation, or if the Borrower is not satisfied with the response received from the GRO, the Borrower
may reach the Nodal Officer anytime between 10:00 to 18:00 from Monday to Saturday except public
holidays or write to the Nodal Officer at the e-mail address above.

G) TERMS & CONDITIONS OF RECOVERY MECHANISM

The Co Lenders undertakes the recovery practices considering the following terms;

Reminder Communication
Digital Recovery
In-house/Outsource Recovery
Field Collection (if required)

For the purpose of undertaking collection and recovery the Co Lender(s) shall undertake collection or recovery
on its own, from the Borrower.

SI CREVA CAPITAL SERVICES PVT LTD

Registered Office: 10A/2, Floor-Grd, Plot 9A/B, New Sion CHS, Swami Vallabhdas Marg, Road No. 24, Sindhi Colony, Sion, Mumbai -
400022, Maharashtra.
CIN: U65923MH2015PTC266425 | Email: info@sicrevacapital.com | https://sicrevacapital.com