Andriy Lapan

Lviv, Ukraine
+380 93 701 49 81 · lapan200050@gmail.com

Nationality
Profile
Ukrainian
Dedicated to identifying customer needs and delivering effective solutions to all
problems. Highly organized, and skilled in written and verbal communication.
Skills Well-rounded and professional team player.
Ability to Multitask

Fast Learner Employment History

Customer Support Representative, WeRush, Lviv
Effective Time Management
July 2021 — Present

Interpersonal Skills • Served as a friendly, hardworking, and punctual employee.

• Provided superior customer service to clients by addressing all questions
Management Skills and concerns.
• Worked to represent the company in a positive and enthusiastic manner.
Organizational Skills
Manager, PP "National Corps", Lviv
June 2018 — June 2021
Languages
• Worked well independently and on a team to solve problems.
Ukrainian • Organized and prioritized work to complete assignments in a timely, efficient
manner.
Russian
• Managed a team of people devoted to achieving success in regard to social
projects.
English
• Worked with a true sense of fairness.

Customer Call Center Representative, Adelina Call Center , Lviv

July 2018 — December 2018

• Educated customers on current promotions, upgrades or new offerings

available current plan.
• Reached out to customers after completed sales to suggest additional
service or product purchases and inquire about needs or concerns.
• Documented and detailed calls and complaints.

Education
Bachelor of civil engineering, Lviv Polytechnic National University, Lviv
August 2017 — September 2021