ON-THE-JOB TRAINING
at
Astoria Culinary and Hospitality Institute
In Partial Fulfillment of
the Requirements for
Bachelor of Science in Hospitality Management
Submitted by:
Emmanuel A. Binauhan
Submitted to:
Mr. Marron Santillan
OJT Adviser
May 17, 2022
Parts:
I. Table of Contents
II. Brief History/Background of the Company/Company Profile
III. Summary of the OJT Experience
IV. Assessment of the OJT/Practicum Program
A. New knowledge, attitudes, and skills acquired
B. Theories actually seen in practice
C. Feedback that can be given to the company or institution
D. Benefits gained
E. Problems encountered
V. Appendices
A. Company brochure and/or pamphlet
B. Pictures while on duty
C. Copy of the Endorsement Letter
D. Copy of Parent’s Waiver
E. Copy of the Training Plan
F. Daily Time Record
G. Quarterly Performance Appraisal Forms
H. Copy of Certificate of Completion
Brief History/Background of the Company/Company Profile
The Astoria Plaza is the newest first class serviced residential suites located in the heart of the
bustling and progressive Ortigas Business District, the first in the growing number of properties
and outlets belonging to the Astoria Hotels and Resorts brand. It has set the standard for urban
living by combining the comfort and space of home with the luxury of a hotel at the heart of the
Ortigas Business District.
Stay in Astoria Plaza in Pasig City and live in an expansive space filled with the comforts of
home, combined with the modern conveniences of deluxe hotel accommodation. With rooms and
suites measuring up to 130-square meters. Astoria Plaza stands 35 floors and has 129 first-class
residential suites ready to be your home away from home. Each room comes fully equipped with
an en-suite bathroom, entertainment center, kitchenette, and WiFi. The property also has various
recreational facilities available, including a gym and pool. Enjoy a wealth of modern luxuries
when you stay at Astoria Plaza. Their hotel rooms in Ortigas have the perfect mix of formal and
luxury amenities for a productive and comfortable stay. Work remotely at the business center,
stay in shape at the gym, or unwind at the spa and swimming pool. They promise that booking a
room where it means reveling in a world-class service experience and ultimate comfort, leisure,
and homegrown hospitality like no other.
Astoria Plaza was developed in 1996 by Cathay Land Incorporated (CLI) and Millenium
Properties Brokerage Incorporated. It was formally opened to the public on February 2001.
Astoria Plaza has more than 300 rooms and its one and two-bedroom suites are fully-furnished
with modern state-of-the-art appliances and boast of its unique German-technology electronic
door lock system, audio-video entry phone, DVD/VDC/CD/MP3 player, cable television and
electronic safe. Each kitchen suite is all fully equipped with coffee/tea-making facilities, a mini-
bar, a microwave oven and an electronic stove. Whether for business or for sheer pleasure,
conducting meeting and keeping in touch in your very own suite is a breeze with our IDD/NDD
facilities, data port and internet access.
Astoria Plaza’s facilities include 9 function rooms perfectly suited for your conferences and
business meetings, an executive business center, a 6 multi-level basement parking area with valet
parking service, a spa and fitness center, an outdoor lap pool, a beauty salon, a cosmetic surgery
clinic, laundry and valet services, a trendy clothes and a delicatessen center.
The Ortigas Business District is the financial and central corporate hub located within Pasig City.
It is one of seven business districts in Metro Manila and is governed by the Ortigas Center
Association, Inc. Spanning over one hundred hectares of land and covering the three main cities
of Mandaluyong, Pasig, and Quezon City, the Ortigas Business District is a bustling city center
that plays host to a diverse mix of commercial, residential and technological zones. The Ortigas
Business District is currently home to upscale shopping malls (SM Megamall, Shangri-La Mall,
The Podium), high-rise office towers (Tektite Towers, Galleria Corporate Center, Meralco
Towers, Rockwell Center), universities and colleges (University of Asia and the Pacific, Ateneo
School of Medicine and Public Health) and hospitals (The Medical City).
The Astoria Plaza is proudly affiliated with the Cathay Group of Companies and is managed with
distinction by Genesis Hotels & Resorts. Its sister properties under the Cathay conglomerate
include Cathay Land Incorporated, Cathay Metal Corporation Cathay Pacific Steel Corporation,
Amalgamated Iron Works, Eurotiles Industrial Corporation, Ceramic Plaza, Federal Hardware,
PC Express and South Forbes City in Sta. Rosa, Laguna.
Summary of the OJT Experience
We started our first synchronous class back in March 1, 2022, Tuesday, wherein we had our first
discussion regarding the Front Office Technical Skills. On the first week, we discussed the
important things to know about the Front Office Department and how should a Front Office Staff
should react to the guest and follow the protocols of the hotel with its core values and vision. It is
also discussed to us how to wear uniform properly and the right grooming for the respective
gender. Some of the relevant information were also instruct to us of what to do before and during
the phone call. Also, one of the important matters that were tackled is the importance of Property
Management System and how it helps to connect or coordinate the functions of the Front Office
to have access for the up-to-date information related to the transaction and other stuffs in the
Front Office. Our first discussion went well on my end and there is no any interruption such as
the poor internet. On the second week of our synchronous class, we discussed the Front Desk
and its roles and responsibilities on how to interact with the guest and handle transactions. Here,
four (4) stages of Guest Cycle were tackled to including the Bell Service’s role.
On March 14, 2022, Mr. Marron Santillan showed to us on how to create a reservation using the
Property Management System Software. For me, this was the most interesting part of the
synchronous class because we are given a chance to operate a PMS Software to make a
reservation. The guide where accurate and very easy to understand that is why it took us only a
short time and learn how to make a reservation and Mr. Santillan always repeat the process. In
order to do that, we are instructed to download the AnyDesk Application for us to be able to use
the PMS Software. The only problem I encountered whenever I am performing the process of
making reservation is the slow performance on my end because I am only using a data, but still I
was able to make a reservation at a good amount of time.
The next week, our adviser presents to us the next step which is the Check-In process and adding
the Guest Profile. Our OJT adviser performed to us on how to do the Check-In process and add
the Guest Profile step-by-step starting from how to make a reservation. From the reservation we
made from our previous activities, we performed the Check-In Process and adding the Guest
Profile for about 30 minutes. As usual, it was not a hard task because it was demonstrated to us
by our adviser clearly even though it was slow mode on my part because of the poor internet.
The next meeting Mr. Marron Santillan demonstrated to us on how to do the Settlement and
Check-Out Procedure, again, starting from the Reservation to Check-In Process and adding the
Guest Profile up to Settlement and Check-Out Procedure. Just like the previous meetings, our
adviser carefully instructed to us the procedures on how to do the final steps. It took me a while
to complete the process because of the internet problem but I was still able to perform the
activity.
On April 4, this is the day where we had our assessment in relation to the use of Property
Management System Software, wherein we performed the whole process of reserving and
checking out the guest. For the last time, Mr. Santillan showed to us the whole procedure starting
from making a Reservation up to the Check-Out Procedure. The assessment went well for me
and was able to perform from the start until the end although my internet was poor and the time
almost caught me because we are only given 30 minutes to perform the whole thing. Basically,
the whole procedure that we did in the assessment is actually how a Front Desk Receptionist do
in the reality. It was a great experience because we learned a technical skill that we can use in the
future after we graduate that we can also add to our resume. And, may be someday I can use this
and become a Front Desk Receptionist.
The next week, we started to tackle Front Office Systems and Procedures. The module revolves
on the department’s operations on a point of view of a Front Office Supervisor. For the rest of the
weeks, the topics we discussed are the key measures of success for the front office as a
department, execute the departmental operational plan, determine the reservation systems and
technologies used, practice yield management, execute billing calculations and credit card
procedures, practice website monitoring for online reservations, prepare the necessary reporting
requirements, observe environmental issues, communicate with other departments, plan work
schedules and duty rosters, use the guest feedback system and supervise monitor.
Throughout the discussion I have take place in the synchronous classes that we had, I have not
encountered any interruption on my end and I am able to join the class and listen our adviser Mr.
Marron Santillan. Also, every time our discussion is finished, there is always an activity that
were given to us and weekly log where we have to submit it in the Astoria Culinary Hospitality
Institute Portal. This gives us the chance to apply the learnings that we have acquired from the
synchronous class we attend.
In general, based on my experience from this Online On-the-job Training, I can say that I have
learned a lot despite the situation that we are only having online class and that we are still in the
pandemic. Although we can’t do the actual OJT, at least, we are still able to do hotel stuff such as
creating reservation using the Property Management System Software. In addition, loads of
information were shared to us based on the real scenario and from the experience of our adviser
Mr. Santillan.
Assessment of the OJT/Practicum Program
A. New knowledge, attitudes, and skills acquired
I have learned new things from this Online On-the-job Training such as how to deal with
different problems in the hotel, the roles and responsibilities of a Front Office Staff or a Front
Desk Staff, how to determine credibility of the Credit Card, Operational Planning and Yield
Management, and so on. Aside from that, I also learned that attitudes are one of the most
important things that I can possess because you can tell a person if s/he is professional or not just
by that. And most importantly, I learned essential technical skills which is creating a reservation
through the use of Property Management System Software.
B. Theories actually seen in practice
C. Feedback that can be given to the company or institution
D. Benefits gained
E. Problems encountered
Based on my experience, the only problems I encountered is that when we are creating our
reservation using the Property Management System, wherein the application is very slow on my
end may be because of the poor internet. But when it comes to synchronous class, the signal is
not bad at all and I rarely disconnect from the meeting.
Appendices
A. Company brochure and/or pamphlet
B. Pictures while on duty
C. Copy of the Endorsement Letter
D. Copy of Parent’s Waiver
Parent’s/Guardian’s Certification of Waiver
2021-2022, 2nd Term
To whom it may concern:
This is to certify that I am allowing my son/daughter EMMANUEL A. BINAUHAN to take his/her On-the-
Job Training (OJT) at ASTORIA PLAZA (ACHI) for 600 hours in partial fulfillment of the requirements for
the degree in Bachelor of Science in Hospitality Management.
I also understand that he/she is expected to abide by the rules and regulations set by the STI OJT Course
Policy and the Host Training Establishment.
I fully and voluntarily waive my right to hold STI Sta. Maria and/or any of its representatives responsible
for any case of untoward incident that may happen to my son/daughter during the duration of his/her
training.
LAILA A. BINAUHAN MARCH 11, 2022
_________________________________________ ________________
Signature over Printed Name of Parent or Guardian Date Signed
Received by:
Ms. Jazmin Mateo MARCH 11, 2022
_________________________________________ ________________
Signature over Printed Name of OJT Adviser Date Signed
E. Copy of the Training Plan
F. Daily Time Record
DAILY TIME RECORD
Last Name First Name MI
BINAUHAN EMMANUEL A.
STI Campus Program Year Level Section
STI College Sta. Maria BSHM 4th year HM 801
Host Company Department Assigned to
ASTORIA CULINARY AND HOSPITALITY INSTITUTE (ACHI) FRONT DESK RECEPTIONIST
OJT Supervisor Designation Schedule OJT Period
RON SANTILLAN SUPERVISOR MONDAY/TUESDAY MAY 2022
Monday Tuesday Wednesday Thursday Friday Total No.
of Hours
Week No. per Week
Time Time Time Time Time Time Time Time Time Time
In Out In Out In Out In Out In Out
Date 03/01/2022 1
10:0
1 0
11:00
Date 03/08/2022 1
10:0
2 0
11:00
Date 03/14/2022 1
3 2:00 3:00
Date 03/21/2022 1
4 2:00 3:00
Date 04/04/2022 1
5 2:00 3:00
Date 04/11/2022 1
6 2:00 3:00
Date 04/18/2022 1
7 2:00 3:00
Date 04/25/2022 1
8 2:00 3:00
Date 05/02/2022 1
9 2:00 3:00
Date 05/16/2022 1
10 2:00 3:00
Total 10
Reviewed by: Date
OJT On-Site Supervisor Signature
G. Quarterly Performance Appraisal Forms
PERFORMANCE APPRAISAL
Last Name First Name MI
STI Campus Program Year Level Section
Host Training Establishment Department Assigned To
On-Site Supervisor Designation Evaluation Period Total No. of Hours
Evaluation Criteria Rating Equivalent Grade
Technical Competence (25%)
Effective application of skills and technical knowledge in meeting the requirements or
accomplishing goals of assigned tasks and projects
Attitude (25%)
Attitude towards work, such as willingness to learn, adherence to the policies,
dependability, trustworthiness, resourcefulness, and ability to provide solutions to
problems in the area of work and such other qualities that may be pertinent
Quality of Work (20%)
Work standards, accuracy and reliability of output, and on-time delivery of requirements
Quantity of Finished Work (10%)
Work accomplished per evaluation period
Inter-Personal Relationships (10%)
Communication skills and attitude towards people
Attendance and Punctuality (10%)
Number of absences and tardiness per evaluation period
Comments/Remarks:
Rating Equivalent
Rating Description
98-100 Excellent
89-97 Very Good
80-88 Satisfactory
75-79 Fair
Below 75 Fail
Reviewed by: Date
OJT Supervisor’s Signature
PERFORMANCE APPRAISAL
Last Name First Name MI
STI Campus Program Year Level Section
Host Training Establishment Department Assigned To
On-Site Supervisor Designation Evaluation Period Total No. of Hours
Evaluation Criteria Rating Equivalent Grade
Technical Competence (25%)
Effective application of skills and technical knowledge in meeting the requirements or
accomplishing goals of assigned tasks and projects
Attitude (25%)
Attitude towards work, such as willingness to learn, adherence to the policies,
dependability, trustworthiness, resourcefulness, and ability to provide solutions to
problems in the area of work and such other qualities that may be pertinent
Quality of Work (20%)
Work standards, accuracy and reliability of output, and on-time delivery of requirements
Quantity of Finished Work (10%)
Work accomplished per evaluation period
Inter-Personal Relationships (10%)
Communication skills and attitude towards people
Attendance and Punctuality (10%)
Number of absences and tardiness per evaluation period
Comments/Remarks:
Rating Equivalent
Rating Description
98-100 Excellent
89-97 Very Good
80-88 Satisfactory
75-79 Fair
Below 75 Fail
Reviewed by: Date
OJT Supervisor’s Signature
PERFORMANCE APPRAISAL
Last Name First Name MI
STI Campus Program Year Level Section
Host Training Establishment Department Assigned To
On-Site Supervisor Designation Evaluation Period Total No. of Hours
Evaluation Criteria Rating Equivalent Grade
Technical Competence (25%)
Effective application of skills and technical knowledge in meeting the requirements or
accomplishing goals of assigned tasks and projects
Attitude (25%)
Attitude towards work, such as willingness to learn, adherence to the policies,
dependability, trustworthiness, resourcefulness, and ability to provide solutions to
problems in the area of work and such other qualities that may be pertinent
Quality of Work (20%)
Work standards, accuracy and reliability of output, and on-time delivery of requirements
Quantity of Finished Work (10%)
Work accomplished per evaluation period
Inter-Personal Relationships (10%)
Communication skills and attitude towards people
Attendance and Punctuality (10%)
Number of absences and tardiness per evaluation period
Comments/Remarks:
Rating Equivalent
Rating Description
98-100 Excellent
89-97 Very Good
80-88 Satisfactory
75-79 Fair
Below 75 Fail
Reviewed by: Date
OJT Supervisor’s Signature
PERFORMANCE APPRAISAL
Last Name First Name MI
STI Campus Program Year Level Section
Host Training Establishment Department Assigned To
On-Site Supervisor Designation Evaluation Period Total No. of Hours
Evaluation Criteria Rating Equivalent Grade
Technical Competence (25%)
Effective application of skills and technical knowledge in meeting the requirements or
accomplishing goals of assigned tasks and projects
Attitude (25%)
Attitude towards work, such as willingness to learn, adherence to the policies,
dependability, trustworthiness, resourcefulness, and ability to provide solutions to
problems in the area of work and such other qualities that may be pertinent
Quality of Work (20%)
Work standards, accuracy and reliability of output, and on-time delivery of requirements
Quantity of Finished Work (10%)
Work accomplished per evaluation period
Inter-Personal Relationships (10%)
Communication skills and attitude towards people
Attendance and Punctuality (10%)
Number of absences and tardiness per evaluation period
Comments/Remarks:
Rating Equivalent
Rating Description
98-100 Excellent
89-97 Very Good
80-88 Satisfactory
75-79 Fair
Below 75 Fail
Reviewed by: Date
OJT Supervisor’s Signature
H. Copy of Certificate of Completion
