Republic of the Philippines

Leyte Normal University

P. Paterno St., Tacloban City, Leyte, Philippines
info@lnu.edu.ph
COLLEGE OF MANAGEMENT AND ENTREPRENEURSHIP  www.lnu.edu.ph
888-0929/ local 100

ANSWER SHEET
Hosp 133 Hospitality Information Management
Seatwork/ Recitation

NAME: Bandoy, Aubrey Gaylle L. Course Year & Section: BSHM- MH3-2

Instructions. Following the video presentation, please comprehensively answer the questions
below. (50 points)
A. About the hotel.
1. Who were the employees featured on the video presentation? Include their
position and a brief description of their work based on what you saw.

International interior designer – Laurence Llewelyn-Bowen

Entertainment journalist – Caroline Frost
The times and the Sundays Times Hotels Editor – Susan d’Arcy
Travel editor – The Independent – Simon Calder
Travel TV Presenter – Sarah Hedley Hymers
Executive Vice President and Managing Director, Atlantis Dubai – Timothy Kelly
Luxury Travel and Fashion Editor – Bonnie Rakhit
Director of Rooms – Daniel Worsley
Vice President of Sales – Kyp Charalambous
Manager of the Lost Chambers Aquarium – Rob Bennett
Vice President of Food and Beverage – Julian Griffiths
Restaurant Manager, Ossiano – Badr Benryane
Director of water quality – Nick

2. Which departments were shown in the video?

The departments that was shown in the video are this following:
- In Housekeeping Department, they have housekeeping area to train and that
would take a month for the employee to acquire skill in bedmaking and in
creating a towel art (they turn the flannel in to toys) in addition they have the
Pool and Beach crew where they make sure that this area is picturistic and
clean in all the time. Lastly, the have an aquarium crew where they feed all the
fishes to keep them healthy, they spend a lot of effort and money just to make
sure that the fishes are feed enough and have a safe and clean environment.
 3. Describe the hotel based on your personal interpretation - no Google
searching.
- A business that offers an overnight accommodation, meals, and other services
that would suit in the guest ideal or activities. They are mostly aimed at
tourists or visitors, although residents may also use them. Hotels provide
individual rooms that depend on the number of guest that would stay in.

B. On hotel operations perception.

1. Considering its sheer size, how do you imagine the hotel during busy times?
- Atlantis Hotel was built on a magnificently positioned man-made surface on
the crescent of Dubai's famous Palm Island. You will be engaged in completely
new experiences from the moment you arrive, well beyond anything you could
have imagined. There are many departments that have specific tasks and roles
and during those busy times, they do their work efficiently. After all their goal
is to keep the guest satisfied with any activities that they want to engage in
the hotels.

2. Operations- wise, how do you think should hotel workers carry out their tasks
so guest expectations will be met or even exceeded?
- High-quality customer service is thought to be the bare minimum that guests
expect and will always expect. Polite, approachable, helpful, and happy
employees are a given standard for outstanding customer service, and they
are easily attained with just basic training. Good hotel hygiene often goes
unnoticed, while poor hotel hygiene is something guests constantly remember
about their hotel stay that is the reason why the hotel must prioritize cleaning
services and hygiene.

3. How do you see the importance of having a management information

(computer) system in hotels?
- MIS aids in data assimilation, allowing the hotel or resort to execute direct
marketing and promotional activities. Also, it is an excellent communication
and planning tool.

4. What examples of management information systems/ software do you

envision the hotel having? (E.g. A system that track records on the number of
guest hotel stays so we can reward them accordingly for patronizing us).
- In my perspective, hotel property management system (PMS) is a collection
of software solutions used by hoteliers to handle day-to-day hotel operations
such as reservations, front desk, housekeeping, maintenance, billing and
invoicing, analytics, and reporting. Many hotels has this system already and it
is tested to save the time and effort of the staff because of its high technology
system that does the work efficiently.

PREPARED BY:

JOYCE KAYE B. LOPEZ

Instructor