S& Telekom Srbija Npenysete 3a Tenexomynnxaynie 2.7. Onuwtv ycnosn 3a npy>katbe yenyra y jaBnoj cbukcHoj TenekomyHukayMoHoj Mpexn 1. Yeogne onpenGe 1.1.OBum onurwm ycnosuma 3a npyxkatbe ycnyra y jasHoj ¢biKcHoj TeneKoMyHinkayMoHo] Mpexn (y AareeM TeKcTy: ,OnuTH yoroBn") ca cKynoM Npasuna Koja uM je npunoKeH “ YiMHN HeuXOB cacTaBHu eo, ypehyiy ce ogHocn amehy .TeneKom CpOnja" a.a. (y aarbem TeKcTy: ,Tenekom"), Kao npyxaoua ycnyra jaBHe chuKcHe TeneKOMyHMKal|VoHe Mpexe (y farbem Texcty: ,Mpexa"), “ KopmcHiiKa Tx ycnyra, m yrBphyiy ce cTaHzapaKn yenosn 3a npyxaise Tux ycnyra. Tenekom M KOpUcHNK cy y OGaBesn fa Mowyjy cBe saKoHcKe oppenGe, nponuce uM TexHMuKe ycnoBe BesaHe 3a Mpexy u ycnyre koje ce npyxkajy npexo Mpexe. 1.2. Tenexom, y cknany ca Onuram ycnosnma, npyxa yonyre us HeroBe noHyse yenyra, a npema WeHama y LleHoBHuKy yonyra TeneKoma (y Aambem TeKcTy: »LleHoBHMK") KojM cagpxKe geTae HannaTe nu ~pyre ycnose BesaHe 3a kopnuihetbe yenyra 1.3. Onwm yenoan, ca ckynom npunoxennx Mpasuna, Kao n LeHoBHMk, jaBHo cy moctynua Ha VixTepHet crpaHn Tenekoma www.elekomrs, uy focnosHulyama TeneKoma. 1.4. Mpykatbe caake of yonyra 3a Koje ce opHoce Onwith ynosi, perynmwe ce nopea Onwtwx ycnoBa WM npernnatHHuKuM yroBopom (y AarbeM TeKCTy: »Yropop"). Tlotnucusatkem Yrosopa, KOpHcHHk npuxsata npumeHy OnusTHx yonoga u Mpasuna Koja cy um npunoxeHa. OnwTH yonosn npumetbyjy ce Ha ogHoce Tenekoma 4 KOpUCHMKa TOKOM Baxkelsa YroBopa M YMHe caCTaBHK feo Yrosopa. Buno kakea opctynaita on Onurrux yonosa moryha cy camo yKonNKo cy npepBuijeHa Yrosopom sakrsy4eHHM y NucaHoj cbopmin, 1.5. [Ipyrn npyxkaoun ycnyra us o6nacth enekrporicKnx KoMyHiKauinja Mory TpaxuTn og Tenekoma ycnyre 3a caoje norpese. 3a Komepynjania Kopnuuherba yenyra sakreyunBahe ce noce6Hu yrosopu 4.6. Tenexom uma npaso aa y cknany ca npomeHama Baxehux nponuca, yenoBa npyxatea ycnyra m cBoje nocnosHe nonuTuKe, epi WaMeHe W AonyHe Onurrux ycnoza w LieHoBHnka 0 Yemy je ayKAH aa OGaBecTM KOpHCHUKe y eaxehum nponucuma npeneuhenom poky. OGjaerseno 08.01.2011. coduve Ha uMmepHem cmpanuyy www telekom 12. NlopHowere 4 pewazatse aaxtena 2.1, Saxtes moxke nopHeTH caaKo cbvaM4Ko MM NpaBHo nuye. 2.2, Tenexom he oGasectuT nogkocMoua saxTeBa O TeXHMYKHM MoryhHOCTHMa peanusaunje saxtena y poy on Hajanwe 15 qava on faxa npujema saxtena, ay cknapy ca Mpasunuma 3a pewasatee saxtesa. Yxonnko TeneKom y poKy on 15 pala on Aaa npvjema saxresa usBplM saKryYere YroBopa ca KOPMCHHKOM ycnocTaBmatbe ycnyre, Hije y O6asea qa nocesHo oGaseusTasa KOpicHiika o Hoxomy saxTeBa 2.3.Y cnywajy nocrojatea TexHnuKux moryhHocTa 3a peanmsaunjy saxresa, TeneKom he kopucHika, nytem oSaBeuiTetsa 13 Tauke 2.2. HcopMncaTH HO Hauniy sakrey4ersa YroBopa. YxOrNKO Ce KOPHCHMKY Kpo3 OOaBeLITEHe M3 Tauke 2.2. Yropop ware Ha anpecy ceanusta/npe6uBannuiTa, KOpMCHUK je Y oGasesn aa y pory on 15 gala epatn notnucan Yrosop uni ja oGaBecTH Tenexom fa opycraje on Yronopa. YKONHKo KOpUCHHKk He ObaBecTh TeneKom y HapepeHom poxy, Tenexom he cmatpata qa je KopHcHHK opycTao op 3axTepa 3a Kopvuuherbe ycnyre u noxMusTMhe saxrea 2.4.¥ cnyyajy na He noctoje TexHiuKe MoryhHocTm 3a peanusauniy saxresa, Tenekom he Takas saxres (y arem Texcty: ,Saxtes Ha Yexalsy") 4yBaTH Y cB0joj eBngeHUNjM Ao ONosBa UCTOr saxTeBa OD CTPaHe KOPUCHHKa HO TOME oGasectuTh KopucHiiKa . Kaa ce cTeKHyY TeXHM4Ke MoryhHocTM 3a peanmsauniy Saxresa Ha YeKarty, TeneKom je y oGasesm fa KopHcHiKy ToHyaM sakmy4ebe Yrosopa y poky og 15 fava om AaHa cTeapatba TeXHMNUKHX MoryhHocTH 3a peannsayiy. 3. Sachheatbe Tpajatbe yroBopHor oAHoca 3.1. Yrosop wamehy KopucHika Tenekoma cMaqpa ce 3aKrby4eHuM Ha QaH Kana KOpMCHHK HoBnawheHn npepcTasHuk Tenekoma noTnMuy YroBop. 3.2. Ocwm ykonuiko Yrosopom Hije Apyrauuje npemBUheHo, Yroaop ce sakreyuyje Ha HeoppefeHo Bpeme, nove of Aaka ycnocTaBsbatsa ycnyre, a KOPUCHUK via paso fa oTkaxke Yrosop 3a CBe MMM HeKy Of TparxKeHMX yonyra, C THM fa mopa fa nnatu TeneKomy TpowKoBe oGea6eheta npucTyna Ha Mpexy, ycnocrasmatbe u Kopnwhetbe ycnyra, 3.3. Tenekom v1 KOpHCHHK Mory Aa yroBope npyxaise yenyra m Ha oppefjeHn nepwon, y KOM cnyaly Baxe noce6Ho necbuHMCAHN ycnoBM, y cknany ca LeHoBHinKom, 3.4. Tenexom w KopvcHHK Mory sakry4uTn YroBop ca oppenGom o o6asesHoM Tpajatby Yrosopa, Tj. MuiiMMantom nepnony saxerba Yrosopa. OGasesHo Tpajaibe Yrosopa je ytapheHo Gpojem nyHix MeceuHix HakHaffa sa npucTyn Mpexn unn npetnnata, wro oppehyje Tenexom. Ako y nepnogy oSaBesHor Tpajaiza Yroaopa KOpucHMK MpHxaaTA HoBY NoHyAy TeneKoMa 3a o5aBe3HO Tpajatee Yrosopa, HOBM Nepuog ObaBesHor Tpajatsa Yrosopa sanovehe HaKOH wcTeka npeTxogHor nepwona OGaBesHor Tpajaiba Yrosopa, ocMM ako ce Tenekom KOpMcHMk He AoroBope apyrauuje. Y cnyyajy ga KopucHnk oTKaxke Yrosop, TOKOM nepvoga oBaBesHor Tpajalsa Yrosopa, unn TeneKxom s6or KpHeMYe KOPMCHHKA packHHe Yrosop, KOpMCHNK je obasesaH ga O6jaereeno 08.01.2011. eodune Ha uumepuem cmpanuuu www.telekom.rsTenexomy ucnnamm ulety y avcMKK wsHoca mpeoctanux meceuHHXx npetnnara/HakHaga Ao ykynHor Gpoja Ha Koje ce obasesao, no LleHoaHuKy saxehem Ha fal npectaHKa Baxetba Yrosopa, a y poxy om 8 Maka on npectavka Baxerba Yrosopa 4, Yenocrasmatee yenyre 4.1. TosopHe ycnyre npeKo TeneoxcKor npukseyuKa ca npuctynom npeKo GakapHinx napnya ycnocrasreajy ce Hajkaciuje y pory og 15 naHa on faHa sakrby4etsa Yrogopa win y poKy YCarnawleHiM ca KOPMCHMKOM, OCMM y TeXHNUKH Hay3eTHIM cnyvajeauma. Y cnyvajesmMa HeOnxomHocTH Msrpantbe uncbpactpyktype Tenekoma y passoHoj mpexu 3a peanusaunjy yonyre poK 3a ycnoctasmaie yenyre je 30 qaHa on faHa saKmyverba Yrozopa. Mpe ycnoctasraisa yonyre Tenexom nposepasa ycnose 3a ycnoctasratbe Ha CTpaHn KopiicHiika. YkonMKo YonOBA Ha CTpaHN KOPHCHMKA Hcy HonylbeHiN, POKOBM ce ory, y3 carnacHocT TeneKoMa, NPOAYKUTH HOK KOPUCHHK He wcnyHn ycnose, Hajayke no 15 fava. Y cnyvajy Hencnyibelba yonoBa Ws pasnora Koja ce Hanase Ha cTpaHi KOpicHiiKa y npegeufeHiM poKOBMMa, TeneKom Mone jeqHocTpaxo packniyTn Yrosop 4 o”ycraT# of peanusaynie saxTega. 4.2. Uitteper yenyre, yenyre npeHoca nomaraka, Kao ui cBe ycnyre Koje ce He peanmsyjy npuctyniom npeKo GakapHnx napuua, yenocrassajy ce HajkacHnje y poxy on 30 fava op fava sakrsy4etba Yrogopa unu of axa AocTaBreaiba KOpucHnky O6aBeusTetba O MpHxBaTarby JaxTeBa, Y SABHCHOCTH OM Tora WTA HacTynn panwje, un y ApyroM poxy ycarnawieHom ca KOpUcHHKoM. YKonMKo je 3a npyxaike oByxX yonyra HeonxogHa usrpantea npuctynke unicbpactpykrype, pox 3a ycnoctaarbatbe yenyre nponyxKaza ce Ao cTBapalba TexHin4Knx MoryhHocTH 4.3. isHoc jemHoKpaTHe HakHaqe 3a cTeapatbe TexHMuKWX MoryhHOcTH 4 ycnocrasreaise yonyre KOpHcHHK nnaha npeKo payyHa wsqaror on cTpaHe Tenekoma 5. Mpyxatbe ycnyra Mpucmyn mpexu 5.1. Tenexom he oMoryhurn KOpHCHIKy KopHlhetbe TenekoMyHHKayMOHinx ycnyra npexo npuctyna peanwsoBaxor pacnonoxnBuM TexHonornjama 5.2. KopicHk Moxe Aa TpaxKn ,ceoby" ycnyre. TeneKom he KopicHiiky MenyHMTH TaKaa saxTes y poky of 15 fava no obesGehery TexHnYKHX MoryhHocTH 3a pearsauniy, ys yonos Aa je KOPHCHHK NPETXOAHO MaMMpHO cBOje AYTOBAlLe npema Tenexomy. Ykonmko je 3a peanwsauviy ,ceoGe" yonyre HeonxonHa varpagtea npuctynie uNcbpactpyktype, HeonxXoAHo je saksey4nTH yroBOp O usrpapten npuctynHe uxcbpactpykType, Kako Gi ce KOpucHNK carnacno ca TpOWKOBVMa varpamise, un he ce sakmyYeLem HoBor Yrosopa un aHeKcnpaisem nocrojeher Yrosopa yroBopuTm o6aBesHo Tpajake Yrosopa yMecTo HakHage HaBeneHnx TpowkoBa. Y cnyyajy orpantee npuicryne wncbpactpyktype 3a notpe6e ,ceofe’ Tenetpouckor mpukmy4Ka ca Mpyctyniom npeko GakapHnx napnua, poK ga peanwsaunjy ,ceobe" O6jaereno 08.01.2011. eodume Ha uumepyem cmpanuuu www.telekam.rsNpnkreyaKa Ha Mpexy wsHocn Hajemwe 30 fala on aaka saKnyyeiba Yrosopa, YeonuKo je 2a peanusaynjy ,ceobe" VnTepHer ycnyra, ycnyra npeHoca nogataka, Kao M ocTanHx ycnyra 3a Koje ce npuctyn He peanuayje npexo GakapHinx napuija HeonxonHa warpaniba npucTynHe MHcbpacrpyKType, POK 3a pearsaunjy ,ceo6e" npoaykasa ce Jo cTBapatba TexHMuKuix MOryhHocTH Ao ucnytbetba saxtena KopUcHMKy Mupyiy npaBa 13 O6aBese M3 YroBopa, OGycmaematbe npyxatea yenyee 5.3. Ha saxtea KopucHuka Tenekom he, npuspemeHo, y cknany ca TexHM4KHM MoryhHocTMMa, MN TpajHo, OBycTaBMTH Npyxkatbe jenHe, BMWe, HNM BMX yenyra KopiicHky, noctynajyhu npema Mpasunuma 3a npiepemeno vu TpajHo o6ycrasrbaibe npyxkatba yenyra Tenecboxcxu 6pojeeu u mepmunanna onpema 5.4. Tenecborckn Gpoj Koja Tenekom qonenn KopucHnky He noctaje HeroBo BnacHMUsTBo. Tenekom Moxke, Ges HannaTe HakHage, Ra NPOMeHHA KOPHCHMKOB Tenetbouckm 6poj "3 TexHMMKNx pagnora. Y HapeeHom cnysaly Tenexom he Ha aekeaTaH Haul o6asecTuTH KOpUcHMKa 30 AaHa npe npoMeHe 6poja, 4 ako MOcTojM TexHuyKa moryhHoct, 2 mecela fasaTn OecnnaTHe wncbopmaunje 0 HoBoM Spojy. Tepmuvania onpema, ocum ako je Yrosopom w3apM4nTo Apyrauuje npepsuijeko, He npenasn y BNacHMWTBO KOPUCHMKa KOpMCHNK ca McTOM Mopa nocTynaTH y cknany ca ynyTcTevma TeneKoma Yeonuko MO npectalky Baxeisa Yrosopa KOpMCHMK He BpaTH onpeMy Tenekomy, uni ucty BpaTi y HeNCNpaBHOM cratby, OBaBesaH je Ha nnahaibe ueHe onpeme, y cknazy ca Baxkehum LleHosHiiKom, Mpyxatwe dodamue yenyze 5.5.Ako je TO TexHMKM vsBogreNEO TeneKoM Re Ha saxTes KOpHCHHKA ys OcHOBHY ycnyry NpyxvTH KOPCHHKy M MomaTHe ycnyre vs caoje noHyne yenyra. Ocum ykonvKo je Yrosopom apyraunje npeaaiihexo, gaHom ycnocrapmaiba fomatHe ycnyre cmatpa ce qa cy saKmyyeHe vameHe omHocHo gonyHe nocTojeher Yrosopa KopicHiKa Koje ce ofHoce Ha peanusonany AogatHy yenyry. Koumpona mpourkoea 5.6. Ha saxtes KOpHcHHKa, y cknapy ¢ TeXHHYKHM MoryhHocTuMa, TeneKom he My 6e3 HakHape omoryhutu sa6pany opnasHor caoOpahaja, kana 6yne TpeMaWeH H3HOC MMMUTA NpETKOAHO ycarNaLeH Ca KOPUCHHMKOM. 5.7.Ha saxtes KopycHnka, Tenekom he omoryhutn m sa6pany oppeherux kaTeropyja ognasvor caoGpahaja wiann sa6pary ognasHor caobpahaja xa onpeferim KaTeropujama 6pojesa, 3a Koje je To TexHH4KH Moryhe. O6jaerseno 08.01.2011. zodune Ha uumopHem cmpanuyu www telekom.Odpaeatbe u pacnonoxueocm mpexke, Keanumem yenyea 5.8. Cmeriby y Mpexn 2a unje oppxasaibe je Hannexan Tenexom, Tenexom he OTKNOHMTH y Hajkpahem Moryhem poky, He ay>kem of 5 fala, ykreyuyjyhu 4 HepanHe aaHe, ocMm y cny¥ajy cnoxeHe cMeTibe, Unje OTKNaIbalne TpaXH AYKU pox. Ako je KOPUCHMK W2a6pao noce6aH HitBO OAPXKaBalba TeneKoM he OTKSIOHWTH CMETHY MOA yCnOBMMa My poKy KMMe Aed@MHUCAHMM. MMpujaca cMeTibe focTaara ce Tenexomy y nucaHom nh enexTpoHcKom oOninky, uni NOsMBOM cHyKGe 3a npwjasy cmeTio, Yenyra oTkflaibaiba cmeTibM je GecnnatHa. 5.9. Viaxo cy yenyre y TeneKomoao] mpexkn aucoKe pacnonoxuBocTu, TeneKoM He Moxe rapaHTosatn fa he teroka mpexa panuTn Ges npeknga Wn KBapoBa. Tenekom sanpxasa npaso fa usB0qM pagose Ha OAPKaBalby CBoje MpeXKe y Guno koje apeme, WTO MOMe wsagBaTM AeNMMMUAH UNM NOTHYH npeKnA npykarba HeKe wn ceux ycnyra. Y cnyYajy Aa he nnanpaHu npekug TpajaTw Ayke of 2 cata, Tenekom he Gnarospemexo, a Hajmatbe 2 nana yHanpen, Ha Npwknagan Hann OGaBecTHTH KOpHCHMKa. TeneKom Moxe a Aaje rapanuvje y Norneny pacnonoxnsocru, curypHocTH, KBanuTeTa, cbyHKMOHNCalba 1 NoppuiKe 3a caoGpahaj ronopa W nogataka camo za caoje yenyre 5.10. Ykonmko yenyra Huje Guna pacnonoxnea ayKe of 48 caTu us pasnora KojM ce Hanase Ha cTpaHn Tenexoma, mece4wHa npetnnata 3a ycnyry ce o6pavyHasa cpasmepHo BpemeHy fOCTyNHOCTH, OCHM yKONMKO KBanMTeT npy;katba yonyre Huje Apyraunje perynicaH Yrosopom. 5.11. Pexnamauyiy Ha KBanuTeT npyxeHe yonyre KOPUCHUK MOxKe Ma YOK y pory of 30 (tpwgecet) axa on penesaHTHor java npyxatha ycnyre Pexnamauuja he OwTn pewera Hajkachije y poKy on 15 faa of aaHa Aoctaareatsa, o Yemy he KOpUCHHK GUTH OBaBelTeH nucAHMM nyTeM uni Ha Ayr Haun yKONMKO a je KOPMCHIKK HasHauno y CBOM saxTeBy. Yaanpeherwe ycnyea u mpexe 5.12. Tenexom HenpexuqHo yHanpeliyje 4 ontumusyje ceoje yenyre 1 Mpexty. Ykonuko Takse npomeHe yTHuy Ha HauuH KopMuuherba yrosopeHe ycnyre, Tenexom he o6azecruru Kopuchnka 30 axa yHanpea, KopncHik Moxe 7a KOpMCTM MaMelbeHy YCnyry M HeHe AoRATHe yenyre yKONMKO CBOjy MHCTanaUniy 1 onpemy npunarogu npomexama. Tenexom moxe KopucHuky noHyAuTH GecnnaTHo wn ya naharse yete Koja je onpehena LleHoBHnkom sameHy yroBopexe yonyre No MpMH\NMny ,TexHonoruja 3a TexHonorjy* 6, OGasese Kopucuixa 6.1. KopuicHk je carnacak fa Tenexom Mma npaso na Ges nkakBe HakHape spun wiicranauniy 4 oppxKasatke KopucHHkosor npuctyna Ha Mpexy Kopncrehu SeMmenUITe KOpMcHNKa M npvcTyN HeroBoM ObjeKTy, Ha M Nop seMroM, Mecro 3a csojy onpemy, Hanajarbe M ocTano usTo je NoTpeGHO. (Odjaer.eno 08.01.2011. 2oduwe wa unmepHem cmpanuuu veww.telekom 1sKopuctuxoea onpema u npucmyn Mpexu 6.2. Ako KOpHCHWK © cBOM TpowIKy rpagn WM OApxaBa cAojy yHyTpaUiby wicranauniy npeo koje ce npukryyyje Ha Mpexy, mopa fa nowtyje TexninuKe ycnose Tenekoma. KopicHwk he npukmyyuTh Ha Mpexy jemmHo wicranauniy 4 onpemy Kojy TeneKom opodpu, a Koje cy y cknapy ca TexiuKnm nponucuma 3a Mpexy. Kopuchnk je ogrosopaH 3a HMxoBy ucnpasHoct #4 Kopiuihelse. KopucHnk he ce apxatu wHcTpykuuja Tenexoma KAA npnkreyyyje mHcTanauvjy " onpemy Ha Mpexy 4 Kaa KopucTm ycnyre Tenexoma. Y cnyvajy cyMike y McnpaBHoct, 3aKOHATO M yroBopeHO Kopmuherse, Tenekom uma npaso 6es npeTxonHe Hajane fa uaBpuiM npernep, KOPMCHHKOBe MHCTanaunje M onpeme (xapasepa u cotprBepa). Y cnyvaly HenowTosatea OnuT#x yonosa, Tenekom he npumexiTn MMpasuna sa TpuEpeMeHo M TpajHo OBycTaBMarse npyxkatba ycnyra. 6.3. KopuicHmk je oprosopah 3a cea Kopmwhelsa caor npuctyna_Mpexn, ykrsyuyjyhu m csa Kopuuiherba of, HeayTopusosaxor Tpeher nuya. TeneKom He CHOCH HiKaKey KpMBHUy HiTH he GUTH oproBOpaH ga WITeTy NPHUMHeHY Tpehem nnuy koja je v3aseava npeko KopMcHMKOBOr NpucTyna Mpexu 7. ene 7.4. UeHy sa ycnyry no npaguny uve: jeqHoKpaTHn vsHOC 3a sacKHBalke npetnnatHuukor ogHoca (3a ycnocrasrawe ycnyre w 3a cTBapatbe TexHiN4KNX MoryhHocTH), npeTnnata Wvnn HakHaga 3a ocTBapeHn caobpahaj wana yenyre wank HakHaga 3a Kopmuihese TepmuHanHe onpeme 3a chaxtypiicaise yonyra npumerbusahe ce saxehn LleHosHnk Tenekoma 7.2. Tlosmew npema onyGama 3a xuTHe UHTepBeHUje OMoryhaBajy ce KOpMCHHKY Ges HakHane. 8. Payyl u yenosu nnahatoa Msdaearse pasyna, cneyucbuxayuja npykeHux yenyea 8.1. Tenexom usnaje pauyh cBakor npsor y Meceuy 3a npeTXoaHH mecey Ha ocHogy nogaTaKa o npyxKeHim yonyrama W McTH je AocTynaH y eneKTPOHCKOM OGNMKY CEMM KOPHCHMUMMA NpeKO Be6 cajTa TeneKoma, uHcbo-TepmuHana, KonTakr yeHTpa, NocnoBHMua Hn oBnaWheHHXx npopajHux Mecta TeneKoma YkonWKO KOpHcHIiky He Gye AOCTaBMeH payH Ha MMe NpyKeHMX yonyra, KOpHcHk he go AaHa ucTeKa poKa 2a nnaharse pauyHa o ToMe oGaBecTHTA Tenekom, fonackom y nocnosHuuy, nucaHMM nyTem unw nosHBoM KOPMCHMUKOr WeHTpa KAKO 6A My PaYyH OMHOCHO MHcbopMayja oO MsHOCy payyva Ovna qocTasrexa. Tenekom sanpxaea npaso 7a npomeHn TepMvH wsnasatea pavyva. Mpetnnata 3a rosopHe yonyre npeKo cbkcHor Tenecboxickor npiikreyuka ce cbakTypuule Mece4Ho yHanpen, a npetnnata sa octane ycnyre, HakHaga 3a octaaper cao6pahaj m Kopmuherse onpeme y Toky HapegHor meceya. VisHoc sanyxetba Ha pauyry yeehasa ce a MIB u apyre nax6une. 8.2. Kopuchik moxe GecnnaTHo ga evgn caoje cagauitbe 1 npeTKoAHe payyHe H OGjacrseno 08.01.2011. zodune na unmepHem cmpanuyu yaw telekom rscneuncukaunjy npyxennx yenyra, npeko VnTepHer ctpane Tenexoma, a Ha saxTes KOpMCHNKa Guhe my AOCTaBmeHa feTarHa cneymcwkalnja cBHx yonyra Koje ce Hannahyjy m nocebHuM o6payyHom sanyxKerba 3a ceaKy Nojegunauky ycnyry. HasegeHo he KOpHcHuky GuTM OMoryheHO TOKOM AoctynHocTw penesaHTHux nogataka y Tenekomy, Mnaharse payyva u npuzosop Ha payy# 8.3. Kopwchnx je aykaH qa usepum nnahatse wsHoca Ha patyHy AO AaTyMa focneha HasHaveHor Ha pauyHy, 6e3 o6aupa fa nm je KopucHHK un HeKO Tpehe nye, y3 carnacHocT unm Ges carnacHocT# KOpMCHMKa, KOpHCTHO yenyre. Pauyx ce nnaha y Kopucr Texyher payyHa TeneKoma HasHaveHor Ha pauyHy. Terlexom He ogrosapa ako ynnata Huje morna fa ce eBngeHTupa 360F Tora ITO je KOPMCHNK a0 HeTAYHE U/unM HenoTNYHe nopaTke, WTO Huje vicnpaslo yHeo y opasay 3a niiahatse Gpoj payyla wlan apyre HeonxogHe Nonatke 3a npasvnHo esngeHTMpake ynnate, wna wo ynnata Hije esngentupana sGor rpewiKe oprakusaunje 3a OGaBrealbe nnaTHor npomera, Kao Wy cny¥ajy NoKpeTaiba Mepa obycTasreaiba npykatba ycnyra M yTyKeHba kopucHika us rope HaBepeHux pasnora. Takea ynnata he ce eaujeuTupaTn Tek aKO KOpMCHNK qocTaaM Tenexomy 0Kaa 0 MSBpLeHOM nnahay 4 yKORNKO cy ynnaheHa cpemcTsa Ha pay Tenexoma. Y cnyvajy sue ynnahevor vsHoca Tenekom he yMarbuTu wsHoc 3a nnahatse payyHa y HapeaHom nepuogy, unw he wsepwity nospahaj enue ynnahexor wsHoca Ha 3aXTeB KOPMCHIIKa. KOPUCHIMK CHOC CBE TPOLIKOBE KOjM MOry HacTaTH y BeSK nnaharsa payywa. KopwcHnk cHoom cBe TpowiKoBe nospahaja snwe ynnaheHor usHoca ykonuiko sine ynnaheHa usHoc Huje HacTao rpewiKoM Tenexoma. 8.4. KopwcHnk uma npaao fa y poxy of 30 fava on fava aocneha pauyva sa Tinahatbe ynoxn peknamaunjy Ha HSHOC palyHa. AKO To He yHMHH AO vcTeKa HaBefeHor poka, cmaTpahe ce fa je KOpUICHiKK NPHxBaTHO pay. KOpUCHiIK je o6apesaH ga nnam HecnopHn geo payyHa. flo oKoHYaba pewapaiba peknamauuje Hehe ce o6pauyHasatu saTesHa KaMaTa Ha ocnopeHn n60 pauynia, YkonuKo je KOpUCHMK W3HeO peKNaMayyiy Ha payyH y YenMAN, y o6asesu je Aa nna Tenexomy npocevaH usHoc MeceMHOr payyHa 3a TPH Meceyja Koja npeTxoge meceuly Ha KojM ce oAHocK ocnopeHn pauyH Pexnamauyja he 64TH peweva HajkacHuje y poky of 15 Aaya on ava AocTaBreatsa, 0 Yemy he KOpUCHHK OuTH ObaBeWwTeH nucaHMM nyTeM WM Ha Apyrn HaYMl ykonMKo ra je KOpCHHK Wckaga0 y CBOM saxTeBy. Y cnyyajy onOvjatba peknamauuje Ha BucHHy pa4yHa, OcnopeHi Ayr ce TpeTHpa KAO Aa Huje nnahex y pory. Y cnyyajy fa ce yrapau a je nogHeTa peknamauvia ocHoBaHa a payyl npeTxoAHO M3aMMpeH, KOpUcHMKy he Guth Bpaher shoe KojM My je HeocHoBaHo Hannahex ca npinanajyhom saKoHcKom saTesHOM kamaTom Kautwerve y nnahatby, onomena, uckryverbe u npurydna Hannama 8.5. KopwcHnk je oGasesaH ga nan saKoHcKy saTesHy KamaTy 960r npexopayeisa poka nnahatba pavya, Koja ce obpayyHasa qo Aatyma npyjema HannaheHux cpejctasa Ha Texyhu pauyH TeneKoma. (O6jasreno 08.01.2011. 2oduwe wa unmepHem cmpanuuu voww.telekom 1sHakoH vcteka poka 3a nnahate pavyva, Tenekom ware KopucHnKy onomeny u chaktypuiwe TpowkoBe onomeHe YkonWKo KOpucHNK He MaMupH o6aBeze y poKy on 15 pada of faka Aocnenoctm o6asesa Tenexom mMa paso fa KOpMcHMKy npuspemeHo o6ycrasn npyxarse jenHe unk ceux ycnyra, wayes yonyre AOnasHHX nosMBa WnoauBa cnyxOn 3a xuTHe MHTepBeHUnje. Yonyre he KOpHCHIKy noHOBO GUTH. ycnocrasrexe Ha AaH usMupelba OGaBesa, a Hajkackije y poky on 2 pana Aavia HaKoH Mamupelba Ayra. Ako Hu nocne 60 fava of npuspemeHor o6ycTaBsalba pyxkatba ycnyre KOPMCHNK He NnaTH pauyH, Guhe My TpajHo O6ycTABMeHO Npyxkalke ycnyre, Tepwuvanka onpema uckrey¥eHa Ca Mpexe, a Ayr npemaT Ha YTyxelbe 1 npukyaty Hannaty. Tenekom 3agpkasa npaso Aa KOpMCHMkos Ayr HannaTn aHraxkoBatbem Apyror npaskor nua y KOM cnywajy je KOpHCHMK AYKAH a TeneKomy HaKHaqn TPOWKOBe akr@xoBaiba Apyror npasHor nya. ObycTasreaibe npyxkaiba yonyra he ce o6asreat™ carnacHo Mpasunuma sa npnapemeHo m TpajHo o6ycTasmaibe npyxatba ycnyra. Cpedcmea o6es6ehera nnahatsa 8.6. Ako nnatexkHa cnoco6HocT KopvicHHka, Heros0 USBpUee obaBese nnahatsa y npeTxopHom nepwopy, npocesHo Kopnuiheise ycnyra, sennunHa yKynHor ayra, Tenekom QOBOAK y OCHOBAHY CyMIby fa ce KOPMCHHK Hehe Apxatu yrosopenmx o6asesa nnahaia, unu ga he notpaxnsaize Tenexoma 6uTH TewKo HannaTuao, TenekKom Moke 3axTeBaTH Of KOPMCHHKa fa nonoKM onropapaiyhe cpencteo oGesbefjeba nnahatea koje je npuxsatreuso sa Tenekom. Ako KOpUCHHK To He yuuliH, TeneKoM uma npago fa npenyame ucTe Mepe kao uy cnysajy Kaultbetea nnahatba. TeneKom mma npaso Aa HaMmpn YenoKynHo NoTpaxvBalbe npema KOPMCHMKy M3 nonokeHor cpegcTea oGes6ehera nnahaia. 9. Kopmuihetse ycnyra n Mepe 3a cnpevapatee snoynotpeGa 9.1. KopucHnk je oprosopaH 3a Kopmuiherse cBor npwkrey4Ka Ha Mpexy 1 caaKe yenyre y cknapy ca sakoHom v YroBopom, npw 4emy he ce y caemy Tpwapxasatm Mpasuna novawaba Ha mpexv. Y uMmy noborwaba KBannTeTa KOpucHMuKor Cepauca TeneKoM MOxKe CHMMATH nlosMBe KOpUCHMKA ynyheve KorTakt yeHTpy Tenexkoma. 9.2. Kopuchux je oprosopan sa canpxuky nopyke Kojy npeHocn npeKo Mpexe, Wnv eH cagpxKaj YnHM AOCTynHWM Tpehem nuuy. Tenekonm Huje onrosopak 3 Hex, HITTH 3a NOpykKe KOje KOPMCHNK NpuMa, HAM Mx Tpehe NMye WapH AnH uml AoctynHum npeko Mpere. 9.3. Ako noctojm noxas ja je ycnyra Kopnulhena HesaKoHUTO, MUNK OHAKO KAKO Hulje yrosopeHo, un ako je HesaKOHMITO KOpMLhelbe npujaBrseHo on cTpaHe Hannexvor oprata, Tenekom he saxTesaTn fa KOpMCHMKK KOpMCTH ycnyry carnacko 3aKony w Yrosopy, 4 npepyaehe mepe carnacHo Mpasunuma sa NipMapeMeHo Mt TpajHo ObycTaameaise npyxkatba yonyra. (OGjaenseno 08.01.2011. 2odune na uumepnem cmpanuyy yw telekom 1s10.flomayn 0 KopcHnKy 4 ocTBapeHom cacGpahajy 10.1. Tenexom he npvGasraru, cknaguututn w o6pahwaatu camo one noparKe © KOpuCHMIKy OAHOCHO OcTBApeHoM caoSpahaly KojM cy My noTpebH 3a Mposepy WAeHTUTeTa KOPMCHMKa M HeroBe MNaTeKHe cnocoGHocTM, 3a sakreyueise Yrosopa, chyHbagalbe yrOBOpHMX ObaBesa, HafaBaise payyHa, OcMMuaBalbe uM paseo] ycnyra, OApxaBaibe omHoca ca KOpMCHHKOM, nposepy KpeauTHe cnocoGHocTn KopHcHHKa y jaBHMM perncrpuma, npoBepy TnatexHe cnocobHocTM KopvcHHKa KOQ ApyTMx npyxkanaya jaBHHX TemekKoMyHMKAyMOHNX ycnyra, HannaTy noTpaxKweaiba My UMNy vsepluaBatba Ha saKOHy SacHORAHUx ObaBesa 10.2. KopucHuk sakreyvetsem Yrosopa npwxeata aa he Tenexom apxarn Nofatke KOpucHMKa y cBom VimMeHMky (enekTPOHCKOM M nanupHom). Tenekom Huje o6aBesaH ga nposepasa TaYHOCT nopataka Koje je KOPMCHMK a0 y Vimeky. Cnyvajesu HakHage KopHcHMky ykonuko gohe Ao rpeuike y Vimennxy perynucanm cy Mpaswnwma 3a HakHany wreTe KOpicHnty. KopicHnk uma npaso fa o6ageusTesem Tenexomy, 6e3 oGasese nnahatba HakHage, ycKpaTu NpeTXoAHO AATY CarnacHocT OAHOCHO saTpaxu Spucaise HeroBux nogaTaka us VimeHnka. 10.3. Kopuchuk he oGasectuTm Tenekom 0 cBakoj npomeHu ceojux noparaka ogMax 4m Ao npoMeHe AOF}e. Ako To KOCHHK He yun, oproBapahe sa cBaky wirety Koja 360r Tora Hactake Tenekomy unw Tpehum niynma. AKo My ws ucTor pasnora payysi, onoMeHe 36or Hennahatsa wv apyra Tenexomoza AoKyeHTa He mory GuTH qocTaBmeHH, cMaTpahe ce fa je Ha ocHOBy NocTojehux nogataka AocTasa BarbaHo WsBpUIeHA. 10.4. Kon ycnoctaaratba Bese Opoj nosmaaoya ce yBex, ako je TO TeXHMuKK moryhe, npeHoc npexo Mpexke, vsyse8 ako je NosMBacLy on06pex saxres sa sa6pany ugeHTucbkauwje nosueajyher 6poja. VaeHTuduKauyja nosnaaiyher Gpoja ce o6asesHo npukasyje y cny¥ajesuma nosmeatba cnyKOn 3a XUTHE wiTepsenunje, un cnyk6n Tenekoma 3a npijasy Keapa, peknamaunje, MogHOUlelbe saxTega 3a yCNyTy M KOHTPony Mpeke. Npomena nodamaxa 10.5. flog npomeHom nogaraka KopycHiiKa cMatpa ce u npomeHa mmeHa m Npeswmevia cbusnuKor Mula, UNM npoMeHa nocnosHor MMeHa npuBpeAHor ApyuiTea, Kao u cny¥aj cTaTyCHHXx npoMeHa NPHBPERHOT APYWWTBA HOBPLCHHX y cknagy ca saxehum nponcuma. 3a npomeHy nogataka m3 oBor craBa KOpMcHNk nnaha Hakvaay npeasuiery saxehum LleHoBHHKom, 11. OnrosopHocr Tenekoma Onuime odped6e 11.1, Ykonnko Tenekom He nouTyje npefeufjeHe pokoBe ycnocTaaratsa yenyre, nonpaske KBapa u Octane yroBopeHe pokoBe, ako ycnyre rpelukom o6ycTaBh npyxatse ycnyre, wilt yKONWKO NpMMMHA AoKasaHy WTeTy, KOPMCHNK Ma npago Ha HakHaay y cknaay ca Npasunuma 3a HakHapy LuTeTe KOpMCHHKY. (OGjaersen0 08.01.2011. codune Ha unmepHem cmpanuyu www.telekom.1s11.2. flox je Ha noceny Kopuchuika, TeneKom he npenyseT HeonxoaHe mepe 3a sauruTy HMosne KopycHnka 4 HeonxopHe mepe Ges6eaHocTH, a KOpHCHMK je y o6asean fa ce ysapxn of ceMX panto Koje Gn Morne ga owTeTe o6jexre, uHcTanaynjy u onpemy Tenexoma, KopucHik je aykaH 4a nowryje sa6pavy um ycnose npepeuheve Baxehum nponucuma y norneay pagosa y Gnvaviin TeneKoMyHinkauoHix o6jeKaTa. Buwa cuna 14.3. Tenexom Huje oprosopan ako je sGor emwe cune npyxatbe ycnyra TpuBPeMeHO NpeKMHYTO, OrpaHHeHO y YIeNKHM UNH Aeny, unn je HeMoryhe. Buwom cusom he ce cMarpatu npmpogHn gorafaju noce6Hor WHTeHauTeTa (nonnaea, semmotpec, noxap, m cn.), pat, Tepopusam, wTpajkoan, ryOuTaK osnauihetsa w/ann gossone 3a npyxaise yenyra y Mpex, Henpensufjeie pecTpykyuje ApxasHux oprava, wcnagM uM HeperynapHoctM Hanajaba vga3eaHM Of cTpaHe Tpeher nuya, Hanagn KomnjyTepcKux Bupyca.m Apyrn cnn porahajn. Henpuxeamaise odeoeoprocmu 3a unpopmayuje u Kynoeuny npeKo Mpexe 11.4. Ako Kopuchuk KopucTH yonyry 3a KynoBiiy po6e unu ycnyra on Tpeher minya wn KOpucTH ycnyre Tenexoma 3a ycnyre Koje KOpUCHHKy npyxka Tpehe nye nipeko Mpexe Tenekoma, Tenekom Hehe umarin Guo KakBe o6asese no Tom ocHoay. Tenekom Hehe npuxBaTuTA OATOBOpHOCT HUTA rapaHuujy sa yenyre unn poby KynmeHy wn HapyeHy Kopmiheibem ycnyre Tenekoma, Yak u y cnyyajy aa 3a Tpehe nuue epuin HannaTy AyroBatsa Of KOpMCHHKa, 12.Ornawasarbe 12.1. KopucHuk npuxeata pa Tenekom Cp6uja uma npaso fa HenocpenHo poctasrea KOpHcHnKy OGaBewTelba o noHynaMma ycnyra TeneKoma CpOija kao M ycnyra koje je Tenexom Cp6uja paseno ca cBojum naptHepvma, nytem enektpoHcke nowe. KopucHnk Taxohe Ma MoryhHoct qa sa6paHn AocTaarealse HaBeAeHMx nopyka nyTeM enekrpoHcKe nourTe 12.2. Tenexom Cp6yja he nyrem enexrpoHcke noulte m apyrux KaHana KOMyHiiKayWWje BPUIMTH MHCPOpMNCaIbe KOpWCHNKA O GMTHKM nuTabuMa BesaHVIM 3a Npyxkalee ycnyra, KAO WTO Cy AMM He CAMO: M3HOC payyHa, ynosopetba o numuTHMa, Uxcbopmayinje 0 NpoMeHaMa ONUITMXx ycnOBa Kao yonoga npyxatba nojequHnx ycnyra WTA, a Koja ce He Mory OkapaKTepucaTh kao HenocpeaHo ornawasatse yonyra m3 Tauke 12.1. 13.Mamene ycnosa npyxkaiba yenyra 13.1. TeneKom uma npaso fa Melba caoje yonyre, yeHe u Onuime ycnose. Tenexom he o6jaansnaaisem Ha ViuTepHeT crpann www.telekom.rs u Ha Apyru noropak Ha4NH OBaBeCTHTH KOPUCHHKa O CBaKoj Takeo] npomeHH. Kan cy cTone Taken “ AaxKOuHa (Hapo4nTo, nopes Ha AOAaTy BpeAHocT) Mpomerseve, Tenekom uma npaso fla ycknap caoje yeHe, 0 Yemy he KOPMCHNK TaKohe GuTu oGaseurTeH Ha HasegeHn Haun. On gaHa Kaga je oBasewTeH 0 nosehalyy YeHa Wn o VsMeHaMma OnuITvx yonoBa Tako Aa ce (Odjaerseno 08.01.2011. zodune Ha uumepHem cmpanuyy ywuw tolekom 1sGuTHo Metbajy ycnoBu nog Kojuma je Yrosop sakryYeH, KOpHcHMK uma npaBo fa y poky on 15 fava packme YroBop 3a Hexy un cee ycnyre TeneKoma Ha Koje ce onHoce HaseseHe npomexe YeHa M Apyrux ycnoBa npyxKaiba ycnyra, Ges obasesa npema Tenekomy no ocHoay packnga Yrosopa. AKo KOpMCHK y HaBepeHom poky He packie Yrosop, cmatpahe ce qa je wsMeHe npuxeaTHo 0 Qala HiNXOBOr Crynatba Ha cHary. 14. Tlpectanak Baxetba Yropopa 14.1, Kopichik Moxe ga oTKaxKe Yrosop oGaseuasajyhn Tenekom nucaHum nytem, npenopyietiom noulrom ca nospaTHMUoM, nu fonacKom y NOcnoBHHUy uM NoTHMcHBaKeM CBaBeUITetba o OTKaay YroBopa HajMalbe 30 faka yxanpen, npu yemy Huje y O6aBesu fa HaBene pasnor 3a OTKA3MBarbe. Ako ce camo Heka og yenyra OTKasyje, yroBopeHU ycrioBM npyxkatba Apyrux yonyra Hacraevhe ga ce npumetsyjy. Tpoukose npyxkeHe ycnyre oGasesal je a nat y cBakom cnywaiy, Kao “ HakHagy no ocHoBy OGasesHor Tpajaba Yrosopa, ykoniko je yrosopexa. Nopea apyrix ocHosa sa packna Yrosopa HasegeHnx y Onuitim ycnosima ca npunaajyhum Npasunnma, Tenexom 4 KOpucHHK MMajy npaso Ha packg Yrosopa y cnyvajy aa Apyra yrosopHa Ctpalia He W3Epwm yroBopHy CBaBeay OAHOCHO He NpecTaHe ca KDWeIKeM Yrosopa y poy of 30 fava of MaHa OOaBeuTelba KojuM ce TO 3axTeBa. 14.2. Yrosop he npecratm ga saxn ako Tenexom wary6u osnawheibe 2a npykatbe yrosopexe ycnyre y Mpexu. 15.Yetynatbe Yrosopa 15.1. KopicHik Moxe npeHeTM npasa u obasese 3 Yrosopa o Kopnuihery cbikcHor TenecboHickor npikreyuka W ycnyre NpeKo HCTOF Ha Tpehe nnye, no” YCROBOM fa HOBM KOPHCHHK HacTaBM ca KOpHUhersem ycnyra Ha MCTO) ToKauwim, npeko vcTHX npnkreyyaka Ha Mpexy, y3 HakHany npegahery LeHoBHMKom., npH YeMy ca KOpHCHHKOM Koj” je NpeHeo npaBa u cbaBese Yrosop npecraje, a ca HOBMM KOpUCHHKOM Ce saKrby'¥yje YroBop. Y cnyuajy MpeHoca npasa Ha HenoOKpeTHOCTM no OcHOBy yroBopa o nponaim HenOKpeTHOCTH Mn yroBopa o saKyny W CMMMHO, KOPMCHMK MOKe Ha ViCTH HM npeHeTA npasa v OGasese 3 Yrosopa HOBOM BNaCHMKy ODHOCHO KOpMCHIKy HenoKpeTHocTH . Y cny¥ajy cMpTu KopMcHika, npeHoc npasa 1 oGasese v3 Yrobopa mory saxTeBaTH HacneAHMUM, 4NAHOBM nopoqMuHe sajeaHnue, unin, ykonnKo ux je we, nue Koje oApege HacneaHNUA unK Unaloen nopoanure sajeqHnue. 15.2. ¥ cnysajy ocranux ycnyra, ocum HasepneHnx y TauKn 15.1, ycTynalbe yrosopa m npeHoc Guno Kor npasa u oGaBeze M3 yroBopa mMoryhn cy ys nperxoaiy nvcaxy carnacHoct Tenexoma. 16. Vncbopmayuje 4 noapuika KopucHnky 16.1. Cea oGaneuretba y Bean ca noHyfom Tenexoma Cp6vja, uexama yenyra W Ha4nHOM HeuXOBOr KOpniheka KopmcHiyn mory ao6wTm Ha MiTepHeT ctpayn Tenekoma, noswsom Ha call yeHtap, 6poj 9813, Kao uy OGjaerseno 08.01.2011. codue na uumepnem cmpanuyy www telekom rsnocnoskinama Tenexoma. Ha ca Haun KopicHik Moxe saTpaxurn Noppuiky y Besh ca KOpHUerbem ycnyra 17. [octasratse oFasewteba KopuchMka M peknamaynje Ha KBanuTeT yenyre 17.1. Cea oSasewrelba TeneKomy BesaHa 3a Kopnuiheibe ycnyre m npmmeny Yrosopa, KOpHcHiK, OchM yKonMKO je Onwmum ycnoeuma wn YroBopom vspuunTo apyraunje npepenfjeHo, MoKe AOCTaBMTH Ha agpece HaBemeHe y unauy 16. 18. Aloctasnatbe pexnamaunja Ha payy# 18.1. Cae pexnamaunje Ha pay KopucHik qocraprea Tenexomy y nicaHoj chopmu, Ha appecy: Tenekom Cp6vja a.a. Avpexuuja sa komepunjante nocnose bynkuja 3a Gpury o KopucHuyuma Uapa Dywara 58 11000 Beorpan 19, Peurazaize cnopora 19.1. Tenexom KOpuCHHK he cae cnopore HacTojaTu fa pele cnopasymom Cnoposn Koja He mory fa ce pelle cnopasymHo pewasahe ce npeq HagnexkHie cynom. 20.Cactasuu qenoan OnuiTux ycnopa 20.1. Cacrashn genosn Onustux ycnosa cy: - Mpunor |: Npasuna sa pewasatse saxtesa; - Mpunor Il: Mpaeuna novauwaisa Ha Mpexn; - Ppunor Ill: Mpasina sa npuepemeno o6yctasreaise yonyra; - Mpunor IV: Mpasuna sa tpajiio o6yctaematbe yenyra; - Mpunor V: Mpasnna sa HakHapy wrete KopicHMKy. 21.3aspue ompenGe 21.1. Oen Ont ycnosn ce npmmetyjy u Ha KopHcHHKe Kojm cy YroBop Sakrby4MN npe AaHa HuXOBOr ObjaBrMBalba, C THM fa KOPCHHK, y cnyYajy fa ce osm Onurram ycnosuma 6uTHO M Ha HeroBy WTeTY Meibajy yonoBK Nog kojuma je Yrosop sakmyyeH, uMa npaBo a y poKy of Mecey AaHa of fava oSjasreueatsa Onurrux yenona packuvie Yrosop. (OGjaenseno 08.01.2011. 2odune na uumepnem cmpanuyy yw telekom 1sS& Telekom Srbija Npenysete 3a Tenexomynnxaynie 2.7. C Onurru ycnosn 3a npyxathe yenyra y jaBnoj cbukcHoj TenekomyHuKaynoHoj Mpexn Mpunor | - Tpasuna 3a peulasarbe saxtena - 1. Tenexom he yetn y pasmatpatte saxres 3a npyxkatee yenyra: j) ako KopucHHK npyxn Ha yeu CBE NogaTKe, MAeHTHcbAKAYOHE MCNpase, osnauihelbe uM Apyra AOkyMeHTa KojuMa ce yTaphyje KOPUCHKOB upeHTuTeT, nasi cratyc, nnatexva cnocoGHocT, Kao ocTano npepeMheHo Onutum ycnoBuma 3a npyxkaibe ycnyra y jaBHo} dbKcHo] TeneKOMyHHKAL|MOHO} MpeDKH (y narcem texety: ,Onutn ycnosn" ii) ako je KopncHiik nyHoneTal, OHOCHO ako je NocnosHo cnocobal; ill) ako npoTs KopucHuka Huje NoKpeHyT NuKaNQaUMOHM unn crevajHn noctynak; ‘) ako cy u3sMupeHa cBa noTpaxKMBalba npema TeneKomy y cnyyajy aa je KOpucHHk Gio unk je Beh y yroBopHoM oAHOcy ca TeneKomom; v) ako Ha saxres Tenexoma, y cnyajesma npeneuferinm Onustwm yonosHma naam yHanpea, unu rlonoxku oprosapajyhe cpeacteo obesbeheiba nnahaisa npuxeatrenao ga Tenexom; ¥) ako KOpHCHHK He snloynoTpeGsbasa HTH NocTOjM OCHOBAHA cymiba Aa MMA Hamepy fla noynotpeGsapa HeKy og yenyra TeneKoma Npunwkom pasmatpatea saxtesa Tenexom uma npaso y csojoj Gasn, jasHum pervctpuma m Kop Apyrx jaBHYX TeneKOMyHMKAyMOHVX OnepaTopa ga npoBepn NlogatKe 0 KOpUCHHKY WM fa OA NOgHOCMOUA saxTeBA saTPAaXM Ha YEN AOAATHE WipeHTHcuKayMoHe McnpaBe, OBNalwhelbe, AOAATHE MAcbopMaLUje M AOKYMEHTE Koje cmarpa noTpeGHuM 3a AOHOWeHe OANyke O NpXBaTalby saxTeBa. Tenexom mma npaso fa Of KOpNCHMKa saTPaKN fOnyHy foKyMeHTaynje 3a onroBapajyhe cpencrso obes6ehetba nnahatea koje je npuxearneueo 3a TeneKom y poxy of 8 fava of fava npyjema saxteaa. YKoNWKO KOpUCHUK y HapeAHMx 8 AaHa He Noctynw no saxtesy Tenekoma, Tenexom he opaumTm saxtea m eBeHTyanHo ynnahena cpeactsa o6es6ehetsa nnahatba spatwTn KopucHinky. 2. Taxa 1. osx Mpasuna ce npumersyje uy cny4ajy pewasarba saxresa 2a npeHoc npaga m o6asesa HasegeHmx y OnuTum yonosuma. 3. Ykonmko cy monytbeHn CBM yonoBH 13 TauKe 1, TeneKoM npvcTyna pewaBarny saxTesa y cKfagy ca TexXHMuKam MoryhHoctuma. MpHopHTeT 3a sacHMBalbe YFoBopHor ofHoca cTMNe ce NpeMma AaHY u CATy NOAHOWeHa saxTeRa, C THM 2a (Odjaersen0 08.01.2011. 2odune na unmepHem cmpanuyy ywuw telekom 1sTenekom sagpxasa npaso Ha AaBatse npwopuTeTa KopncHMYMMa op noceGHor sHayaja (QpXaBHM OpraHv, KOPCHVYM Koj flogHOCe saxTeB 3a ycnyre y Behem o6umy w/a TOKOM oppehjeHor nepuoga Mi cn): Ykonnko He nocToje TexHiuKM COBH 3a PellaBalbe CBUX NOpHETHX saxTeBa 3a Npuctyn HeroBoj jaBHOj UKHO] TeneKOMyHMKaMOHO] MpexKN (y HasbeM TeKCTY: »Mpexka’), Tenexom he pewasatu saxreee kopucuitka 2a npuctyn no cnenehem puopurery: a) ,ceo6a" npukreyyKa Ha Mpexy npasHor nua; b), 08a" npukrey'ika Ha Mpexy cbisinuKor nila; c) HoBM npuctyn npasHor nuya Mpexn; d) HoBu npweryn cbusnukor Anya Mpexn. Yeonmko y nocnosHom npocropy unui ctaky Beh nocTojm npuctyn Mpexu, npseHcTeO wma saxTee 3a MpuCTyN y NocnoBHO) npocTopuja wn Crary y KojaMa HeMa HijeaHor npwctyna Mpexi OGjaerseno 08.01.2011. codue na uumepnem cmpanuyy www telekom rs& Telekom Srbija Npeayseke sa Tenexomynnxaynje a7, Onur ycnosn 2a npyxatee ycnyra y jastoj cbuKcHoj TenekomyHukayHoHo] Mpexkn Mpunor Il - Mpasuna novawatba Ha Mpexw - 4. Mpunvikom kopnuinetba yonyra Tenekoma, KopucHuk he ce npuppxapaTn oBuX Npasnna novawaksa Ha TeneKOMyHHKal\MOHo} MpeXH. KOPYCHHK he npuMmeHsMearn 3auTuTHe MocTyNKe M Nporpame nponucaHe oA cTpaHe Tenexoma KojM cy o6jasrern Ha VTepHet noprany Tenexoma (www.telekom.ts). CeaKo Kpuuelbe fone HaseneHux npaguna npegctasma Kpllierse Yrosopa uamehy KopucHnKa W Tenexoma. 2. Tenexomose ycnyre ce Mopajy KOpMcTHTH CAMO Ha 3aKOHMIT HAMM MW y cknapy ca HameHoM npegsiheHom yrosopHim onHOCOM 3. Mpw kopmuhetsy ycnyra Tenekoma sa6patbeHo je i) cnatbe, npHMaibe Wann cknaqnumTelbe 6uno KakBMx nogaraKa KoA: = oTkpmBajy nocnosHy TajHy, WnM Nu4He nogaTke Apyror nuua, - ory fa HaHecy wrety Tenexomy, unu 6uno KOM apyrom nuuy, ~ AUCKpUMUHMWY UNH snocTaBrealy, = norpaHu cy y opHocy Ha 6uno Kor nojeamHua wnw rpyny, - kneseTHuuKu cy unui sactpawyjyhu npema 6uno Kom nuuy, ~ y cynpoTHoct cy ca nyeHoM 2a Kopnuherse Gino Kor copraepa; ii) Kopmwherse ycnyra Ha Gwno KojM HaYWH KojM MOXe yrposHTn TeneKOMyHuKalIMOHy Mpexy M NpyKatbe yonyra y Heo): ili) OGjasneneaibe wn npeHoc npomoTHBHHX M peKnaMHWXx MaTepyjana KojM canpxe naxve uxcbopmauuje, HaBofe Uni TapArbe Koj AoBone y sabnyAy; iv) cnarse peknamHx nM npoMOTHBHiKX MaTepyjana 6e3 HbMxoBOr npucTaHKa ws saxTesa npumaoua, ykrey¥yiyhl M cnalbe HesaTpaxkeHe enekTpoHcKe nowiTe, omHocHo HesaTpaxkeHux eneKTpoHcKux nopyka (spam); V) OGjasreneaibe, npeHowiebe unm chaise cagpxaja sauTuheHnx npasom wlTenextyanHe cBojmHe Ges carnacHocTu anacHuKa cappxaja, ORHOCHO OHOT KO ima npago Fevyxose AMcTPHOYUNie; vi) OGjapreveatbe, cnatbe unh npeHoWwelbe canprxaja Kojm Kye yenyre unn npovssoge y o6nnky naHyaHnx nucama; vii) Hagrnegatbe unu npecpetatbe KomyHuKauuje unm nopyka Tpehux nnua; (OGjaerseno 08.01.2011. zodune na uumepHem cmpanuyy youw felekom 1svill) ysHemmpasaibe apyrix KOpucHika ycnyra Ha TeneKomosoj mpexn unn Mpexn Apyror onepaTopa ca KojMM je Tenexomosa mpexa AMpeKTHO unw MHaNpeKTHO noBesaHa; ix) cnae BenuKe KONMUMHE HeEKeMeHUX UNM HesaTpaxKeHMX eneKTPOHCKHX nopyka HeKom KopucHinty (mail/message bombing); x) NaKHO NpegcTasratse, Kopmuwhelbe TyRer KOPUCHMUKOr MMeHA, NOSMHKe M Kry4a 3a LUMCppMpalbe, OAHOCHO Naxvpalbe 3arnaBra nopyke; xi) HeayropnsosaH npuctyn Tyfjem KopHcHHUKOM pauyry, TyfMM pecypomma (nogaunma, TepmuHanHMM Mm ApyrMM KO KOMYHWKaUMOHMM —ypehainma, pauyHapuma, GeabeqHocHum MepaMa), 1 HbuxoB0 HeoBNauiheHo Kopnuihelbe unl HaHagmepatbe; xii) npoGujatse Tyher KOpUCHi4KOr HMeHA, NOSHHKe KrBy4a 3a Wcpupalbe Ui cn; xii) cnarbe nocrasrbatee evpyca, upsa, TpojaHaya u Apyror MannyWosHor KOLA Ha Tyfoj onpemu, oaHocHo cocpBepy; xiv) MaBarbe Ha Kopnuihetbe TeneKomoaux yenyra Apyrum nuyuMa Ges vapHMnTe npetxogHe carnacHoctm Tenekoma, Ha npMMmep fasabe nM pasate Ha KOpuuuhelbe APyrMM NUUMMa AOReMeHOr KOPUCHMMKOr MMeHA, MOSMHKe, KAPTHMUE, krey4a 3a wincbpupatse m yonusTe Gun Kor enemeHTa Ha OcHOBY KOjer ApyrO MMe MOxe yMecTO KOpHCHMKKa fa ycnoctasn Besy, obaBM KOMyHHKaLiMiy, Towarbe unin npounTa Nopyky; xv) waachetbe panisn koje ApyruM KOpUCHMUIMMa OHeMoryhaBajy npaauno kopvherbe ycnyra (denial of service); xvi) kopmuuheibe ycnyre sa bypass mehhyHaponHor cao6pahaja. Tenexom sanpxasa npaso fa y cnyvajy cymise, npusjase, npurosopa unu xan6e wep npoBepy Guno Kor nopaTka w/tnM Nopyke, OpHOCHO chajna y KoMe cy TH Nogaun saGenexenn, y cknapy ca 3aKOHCKMM OBnawhersuMa (OGjaerseno 08.01.2011. zodune na uumepHem cmpanuyy youw felekom 1sS& Telekom Srbija Npenysete 3a Tenexomynnxaynie 2.7. Onurru ycnopn 2a npyxathe yenyra y jaBHoj cbuKcHoj TenekomyHuKayMoHoj Mpexn Mpunor Ill - [panna 3a npwepemetio o6yctasmate npyxkatea ycnyra - 1. Mpwspemeno o6yctasmatbe mpyxkatea ycnyre 2Gor Kpuietha npasa o6asesa m3 Yrosopa on crpae KopMcHiKa 1.1. Tenekom uma npaso fa y cnywajesima kaa KopucHuk He nou!Tyje npasa 4 oGasese ua Yrosopa, ykrbyyiyhn Onwire ycnose 2a npyxaibe ycnyra y jaBHoj qbuKcHo} TeneKomyHuKauMOHo| Mpekn (y Aare TexcTy: ,ONUTH YCMOsn"), NpMBPeMeHO VICKFeYN KOPUCHMKOB npMKreyyak ca CBOje jaBHe cbuxche TenekomyHnkauMoHe Mpexe (y Aamem TekcTy: ,Mpexa), onHOCHO fa My NpHepeMmeHo obyctasn npyxkaibe jeaHe, BME MNK CBX yonyra, ys NpeTxofHo ObaseulTaBalbe KOpMCHUKa y cKnapy ca BaxkehuM nponicuma, ocuM y cnysajy yrpoxasatba Ges6egHocTn Mpexe, Texmx WNn NOHOBIeHAX snoynotpeba, Kafa KOpvcHHKa Moxe fa WcKRYYN M Ges npeTKoRHor obasewTasaiba. Tenekom Hille y oSasesH qa HakHagh eseHTyanHy WTeTy Hactany 360r npwepemeHor o6ycTasratba npykaiba ycnyra, cem aKo Onuram ycnosnma unn osvm MMpasanuma Huje vapmunTo apyraunje npeneuhevo 1.2. MpmapemeHo vicky4etbe KOpHcHHKa ca Mpexke, opHocHo npaspemeHo ob ycrapraibe npykaiba jenHe, aMule Mn caMx ycnyra Tenekoma usepWiMhe ce: Onume j) ako KopuicHnk He nouryje Onure ycnose; ii) ako je KOpuCHMK nao NaxHe nogaTKe KojM cy Npenycnos sa saKrey¥elLe Yrosopa; ill) ax KopucHik y poxy of 15 Aaa on aka HacTaHKa npomeHe nogaTaKa xojm cy npegycnos 3a sakmyyerse Yrosopa He AocTasn TeneKomy HoBe nogatKe; Mpexa u mepmuranna onpema iv) ako KopHcHuk KopucTu TepmuHanHy onpemy 2a Kojy Hije AOGHO NpeTxopHO ogo6perse Tenexoma, wu 6n ynoTpeGom Takse TepmulanHe onpeme OUINO AO HapyulaBaiba KOHTMHyMTeTAa, CMrypHocTM Wink MHTerpuTeTa Mpexe, unm ako cy KOpMCHMKOBa MHCTanauja mM onpema npeTpnenn vameny; v) ako KOpHCHWK HeoBnawheHo npuctynn Mpexn Tenexoma, omera cbyHK\oHVicaibe Mpexe, un BpUIM Gvino KakBe HTepBeHUMje Ha Mpexn; (OGjaenseno 08.01.2011. 2odune na uumepnem cmpanuyy yw telekom 1s