Courtney Massey

_____________________________________________________________________________________
T: 111-111-1111 E: email@gmail.com W: www.courtneyamassey.weebly.com

To Whom It May Concern,

Please consider my resume in your search for a teaching position at your elementary. Since May
of 2013, I have been employed in the senior industry. In my tenure, I have gained valuable
experience working with the elderly. Working with the Alzheimer’s population, I have noticed
there is similarities between the cognitive decline of senior population and the cognitive growth
of a child. I have enjoyed working with the elderly, but I have realized through these
experiences I have found my true passion lies in the development of children. I am actively
obtaining my teaching certification for EC-6 through the Teachworthy Program.

I want to take this opportunity to thank you in advance for taking the time to review my
application. I would appreciate discussing my skills and abilities in more detail. I look forward to
hearing from you soon.

Sincerely,

Courtney Massey
 Courtney Massey
Telephone number    -    email address     -     Houston, Texas

SUMMARY OF QUALIFICATIONS
Memory Program professional with a passionate commitment to human development and life
enhancement. A committed and compassionate professional that consistently delivers unique and
challenging programming for all cognitive levels. Dedicated teammate that reaches out to all disciplines
ensuring quality care for all residents while maintaining all state, federal and internal regulations.
Creates an environment conducive to life-long learning.

EDUCATION
The University of Houston, Bachelor of Science    May 2017
Public Health Major, Business Minor

- Social Health and Wellness, Culture and Health, Health Behavior Theory, Measurement
Techniques, Program Health Planning, Health Disparities, and Environmental Health.
-3.75 GPA, cum laude
-Core Healthcare Curriculum

CERTIFICATIONS
Basic Life Support (CPR and AED) July 2, 2022
EC-6 Teaching certification. Anticipated Completion July 2023

PROFESSIONAL EXPERIENCE

Memory Program Coordinator        August 2019 – May 2023

Belmont Village Senior Living, Houston, Texas
Led and developed enriching programs for individuals diagnosed with Alzheimer's or Dementia related
diseases. Oversee day-to-day operations on the Memory Care residence.
-Strengthened family connections
-Ensured timely communication with families
-Conducted family conferences for resident safety and satisfaction
-Composed monthly newsletter for community updates to family members
-Lead monthly Dementia Training course
-Facilitated monthly training sessions on behavioral challenges for individuals with dementia
-Developed specialized curriculum in accordance with dementia-related diseases.
-Executed out-of-community excursions and enriching third-party programming.
-Developed monthly calendar.
-Created a variety of specialized and exciting programs
-Improved morale within line staff
-Developed line of communication of team through facilitating open door policy. 
-Created an environment with a team of collaboration and solution building. 
-Created a resident-first culture of care with the associates. 
 -Managed day-to-day operations
-Improved staff compliance with policies and procedures
-Ensured a safe and thriving environment for individuals with dementia-related diseases.
-Corresponded and collaborated with department managers to better the community.
-Managed staffing, scheduling, and development
-Created staffing schedule.
-Interviewed line staff
-Maintained staffing ratio in accordance to resident safety and state requirements
-Grew and developed staff.  
-Proficient in Kronos and Microsoft Office.

Assisted Living Director         August 2018 - 2019

Brookdale Senior Living, Brookdale Willowbrook Place, Houston, Texas
Oversee day-to-day operations on the Assisted Living and Memory Care residence. Rebuilt management
team shortly after onboarding. 
-Managed day-to-day operations
-Improved staff compliance with policies and procedures
-Corresponded and collaborated with department managers to better the community.
-Decreased overtime within a community 
-Improved morale within line staff
-Developed line of communication of team through facilitating open door policy. 
-Created an environment with a team of collaboration and solution building. 
-Created a resident-first culture of care with the associates. 
-Rebuilt resident and family connections
-Reconnected a fractured opened line of communication with families by showing a sense of
urgency and genuine concern.
-Followed up and responded to family concerns
-Managed staffing, scheduling, and development
-Created staffing schedule and oversaw staffing while replacing the nursing management
team.
-Interviewed management and line staff
-Grew and developed staff.  
-Assumed responsibility for a failing community and implemented plans to revive it
-Increased communication culture within the community
-Led team to achieve a 97.8% on internal audit while also receiving no deficiencies (100%) on
my area of responsibilities. 
-Corporate Sales Education 
-Selected to attend a weeklong conference for improving sales at the corporate headquarters.
-Maintained State of Texas policies in order to be in compliance with reporting to the Department
of Health and Human Services
-Proficient in Kronos, Personal Service System (PSS), Resident Information Management (RIM),
Finance and Accounting (FIMS), Sales Management System (SIMS), Microsoft Office.

Manager-In-Training                      May 2017 - August 2018

Brookdale Senior Living, Brookdale Champions, Houston, Texas
Working alongside Executive Director in the Manager-In-Training Program.  Trained with the
management team in all departments.
-Performed functions of the Assisted Living Manager.
-Managed staffing, new hire orientation, and new hire training.
-Skilled in communicating with families regarding resident care and billing.
-Experienced with managing staff within both the Memory Care and Assisted Living areas.
-Developed a new process to utilize office space efficiently while enhancing medication and
equipment security.
-Temporally assigned to go to a struggling memory care location to improve procedures and
environmental culture. 
-Created a staff working space, enabling improved staff communications and equipment
accountability. 
-Proficient in Kronos, Personal Service System (PSS), Resident Information Management (RIM),
Finance and Accounting (FIMS), Sales Management System (SIMS), Microsoft Office.

Intern, Senior Living Management                           Summer 2016

Brookdale Senior Living, Houston, Texas
Interned with a Regional Director assessing numerous senior living communities.
-Gained experience in numerous management roles and functions within the retirement
community.
-Participated in situational problem-solving techniques, experiencing different management
styles.
-Assessed facility conditions and developed recommendations for improvements. 
-Assisted in setting up Point-Click-Care nursing computer program in communities.
-Helped management in completing organizational tasks within the community. 
-Recognized for enhancing several communities' living spaces, improving residence comfort and
enrichment.

Care Associate - Medication Technician                        May 2013 – May 2017

Brookdale Senior Living, The Solana Vintage Park, Houston, Texas
Worked both in Assisted Living and Assisted Living Memory Care.
-Promoted to Medication Technician, completing all mandatory training to ensure compliance with
State of Texas regulations. 
-Selected to coach new caregivers in proper lifting techniques and performing daily tasks with skill
and enthusiasm.
-Assisted in coordinating daily living activities and leading and co-leading activities.
-Provided quality, compassionate, and dignified care to residents while allowing them to retain as
much independence as possible.
-Organized and led programs that focused on the residents' lives' physical, social, spiritual, and
mental aspects.
-Received several acknowledgments for exceptional performance.
-Chosen by nursing management to act as peer support for new care associates.
-Coached new caregivers in providing and honoring resident care preferences.