Scott Joseph Govan

905-371-4624 | sg15od@brocku.ca | 6 Tews Place, St. Catharines, ON L2M 6X4

Education
Brock University Sept 2016 – Present
Bachelor of Arts – Psychology (Honours)
Work Experience and Employment
Tim Hortons July 2015 – January 2019
Senior Customer Service Associate
- Provided friendly and polite customer service at cash counter
- Recorded the number of baked goods sold each day to gage how much each
baked item sells to help determine the popularity of each
- As a senior member, I was responsible for training new workers as well as
introduce the tasks needed to be done in a fast-paced working environment
- Stocked and organize product that was delivered each week
Elections Canada June 2017
Tabulator Officer
- Assisted in general operations of the voting centre and in assisting voters with
their enquiries, cross checking their voting details with the National Voting
- Registrar and other tasks to ensure the smooth running of the voting process.
- Provided service and instruction to the public on how to vote for the 2018 general
election
- Setting up and taking down equipment, signs, and posters around the building
- Greeted people at the door and set up lines to direct people where to go
Holy Cross Secondary School Jan 2013 – June 2016
Student Leader in Mental Wellness Committee
- Organized and coordinated events focused on eliminating the stigma that
surrounds mental health
- Making mental health resources available through posters and in-classroom
videos to promote the availability of assistance with mental health issues from
the child and youth worker
- Collaborated with health organizations such as Jack.org and the RNAO to apply
for grants that allowed us to provide mental health services such as a room
called “Headspace” entirely dedicated to being a place of calm and serenity for
students
- Proficient in making documents through Microsoft Excel, Outlook, Publisher,
PowerPoint, and Word to create posters.
Scott Joseph Govan Page 2

905-371-4624 | sg15od@brocku.ca | 6 Tews Place, St. Catharines, ON L2M 6X4

The Olde Angel Inn Jan 2015 – July 2015

Kitchen Assistant
- Prepared sauces, appetizers, and ingredients for line cooks in
- Preparation for dinner service to ensure fast and efficient service for customers
- Maintained a clean and hygienic kitchen environment according to WHMIS
standards
- Tasked with stocking and replenishing supplies for the restaurant when product
arrived
Skills
Customer Service
- Excellent customer service skills demonstrated through my role in Tim Hortons
where I always aimed to provide the best service and support efficiently.
Computing Skills
- Intermediate knowledge of Microsoft applications through regular use of the
software in university
- Creating documents, posters, and letters to engage with students in high school.
RNAO Youth Mental Heath and Addiction Champion Training January 2016
- Attended a workshop geared towards improving the health and wellbeing of
children and youth through focusing on mental health promotion, stigma
reduction, and substance misuse prevention
- Learn to build resilience in children and youth through engaging them in activities
to encourage discussion around mental health
safeTALK Trained May 2015
- Taught steps and methods to recognize situations where suicidal thoughts may
be present and knowing where to access the proper resources in order to help an
individual
Centre of Excellence Youth Engagement Training May 2015
- Workshop for youth leaders to develop ideas on how to engage the youth in our
communities to support each other and promote the conversation on mental
health
- Brainstormed ideas with other youth leaders on what activities can be
implemented in our communities to promote mental health
References Available Upon Request