Group: RAP1203E

Name: 1) Muhammad Razif Addeen Bin Nang Yusmadie (2020849332)

2) Muhammad Zulfarhan Bin Noor Azli (2020863842)

Body 1

Main point 1 Allowed for greater flexibility and a tailor-made experience

rely on a registered reputable travel agent.

Supporting Detail 1 Travelers with small group size have much more personal
level of service care and attention from their experience tour
guide.

Evidence 1 With an average amount of group is so much easier and

quicker to get on and off transport which also give us much
room with dozen spare seats that we can freely choose
which seat we want.

Body 2

Main point 2 Affordable according to the customer’s budget.

Supporting Detail 2 The Covid-19 pandemic has changed our lives and give a
huge impact on many low-income groups especially for
urban families who are experiencing greater challenges.

Evidence 2 Travel agents need to understand some aspects that

customers nowadays care about especially in financial terms
because not all people afford to go holiday or trip in large
number. Therefore, travel agents should consider giving
some discounts to the customer so that it may not burden
them.