Evelyn Yelithza Aguilera Camargo

Comprehensive customer service

technician (virtual mode)
File: 2721567 Basic
Cross - English
Information
Teacher
Wilson Tovar • Designed to equip you with the skills and
knowledge to excel in the fast-paced world
of customer service.

• Customer service is increasingly required by the

multiple creation of companies worldwide.
PERSONAL
INFORMATION
• You will receive training in various aspects
of customer service, including effective
You are
communication, problem solving, conflict
resolution, and technology integration.
welcome
¡with open
• We understand the importance of balancing arms!
your education with other commitments.
That's why we offer flexible learning options, We are a highly regarded
including full-time and part-time programs, institution known for our
evening classes and online courses. This
academic excellence and
allows you to continue your studies in a way
that suits your schedule and lifestyle.
commitment to delivering
quality education. ¡Join our
" esteemed institution and
unleash your potential

today!
Experienced and
Dedicated Faculty

main
objectives
el SENA tiene como objetivo dotar a las personas de
las habilidades y conocimientos necesarios para
brindar un excelente servicio y soporte al cliente, así
mismo satisfacer la demanda de profesionales
calificados que puedan manejar de manera efectiva
las interacciones con los clientes y contribuir a la
satisfacción general del cliente. Los programas de
formación profesional del SENA enfatizan el
desarrollo de habilidades y competencias técnicas
pertinentes al campo elegido. El programa integral
de técnico de servicio al cliente puede centrarse en
desarrollar habilidades como la comunicación
efectiva, la resolución de problemas, la resolución de
conflictos y el conocimiento de las herramientas y los
sistemas de servicio al cliente. el SENA reconoce la
importancia del trabajo en equipo y la colaboración
en el ámbito profesional. El programa integral de
técnico de servicio al cliente puede incluir
actividades y ejercicios que promuevan el trabajo en
equipo, la cooperación y la coordinación efectivos
con colegas y otros departamentos, así también,
alienta a las personas a adoptar el aprendizaje
permanente y el desarrollo profesional. El programa
integral de técnico de servicio al cliente puede
proporcionar una base para que las personas
continúen ampliando sus conocimientos y habilidades
en el campo del servicio al cliente a través de
educación superior o experiencias en el trabajo.
benefits
AGILIZATION
cuando los procesos de servicio al cliente se optimizan,
las organizaciones pueden recopilar y analizar datos de
Graduate
manera más efectiva. Al implementar sistemas y profile
tecnologías optimizados, las empresas pueden recopilar
comentarios valiosos de los clientes, realizar un
seguimiento de las interacciones de los clientes y extraer
información para mejorar la calidad del servicio e
identificar áreas para una mayor mejora.
• In-depth knowledge of customer service principles
and practices.
• Effective communication with clients, identifies their
Entrepreneur needs and provides solutions in a friendly and
professional manner.
Graduates will learn self-reflection, learning effective • Troubleshoots, provides technical guidance, and
communication techniques, and understanding the helps customers resolve issues related to products or
psychology of the client. These aspects will contribute services.
to your personal and professional growth, in general, • thinks critically, identifies patterns, and uses
studying comprehensive customer service equips technical knowledge to effectively address complex
people with knowledge, the skills and mindset problems.
needed to excel in customer service roles, enhance • strong communication skills, both verbal and written,
job prospects, and contribute to personal and conveys information clearly, actively listens to
professional growth. customer concerns and adapts your communication
style to suit different clients and situations.
Highlights • adaptability and ability to handle changing
circumstances, works well under pressure and
This program produces frontline workers who interact
maintains a positive attitude even in difficult
directly with customers. They handle inquiries, provide
situations. Resilience and the ability to learn from
information, resolve complaints and assist with various
setbacks are also important qualities you possess.
customer needs, possess strong communication and
• Demonstrates professionalism, integrity, and ethical
problem-solving skills. Build relationships with
behavior in your interactions with clients and
customers, They manage accounts and drive sales.
colleagues.
They engage with customers to understand their
needs, offer product recommendations, negotiate
contracts and ensure customer satisfaction and
retention.