1.0 WHAT IS MANAGEMENT AND ORGANIZATION?

1.1 MANAGEMENT

Management is an integral part of life in some way that is necessary to achieve

the intended goals or objectives. If we run our lives or an organisation, the

fundamental ingredients of management are still at play. For example, let's talk

about a housewife's managerial role and how she handles her home. She estimates

her household and its specifications first. For time such as a month, she

anticipated the needs of the household. Later, to optimize the advantages, she

prepares and organizes her limited capital. Then the budget and other event

expenses are tracked and managed by it. A housewife may split the works of other

family members for the wider household and organize their duties such as

sweeping the floor or washing. She inspires them to do their best and to guide

them to do the job they have done. She is constantly searching for opportunities to

improve herself to accomplish these aims. Generally speaking, all these

mentioned components are the core functions of management.

1.2 ORGANIZATION

Organization refers to a community of persons participating in the

performance of its duties that have been identified. It can be defined as a social

system that includes all relationships between people that are organized. The

organization requires the division of work between employees and the

management of operations against the overall purpose of the business. It can also

be called the second most essential role, It coordinates employee jobs, procures

capital and combines the two in pursuit of business goals.

 Each company has its objectives, which are strategically defined targets for

organizational objectives that outline planned outcomes and direct the efforts of

employees. The aims for which action is directed are organizational goals, also

used interchangeably. Goals for individuals, communities, or whole organisations

are often referred to as desired results. For individuals in the organization,

priorities include motivation and a unified path. They show the workers where the

company is heading and why it's necessary to get it.

The entire task of business is dealt with by the organization. The overall work

of the organization is split into roles and functions. Various tasks are assigned to

different individuals for their efficient achievement. The division of employee and

managerial section is included. It is not that one person can’t perform several

functions, but to maximize one's performance, it is important to specialize in

different activities. Organization helps to split the work into identical roles so that

they are delegated to different individuals.

An organization consists of numerous positions organized in a structure of

well-defined authority and responsibility. There is also a central authority that

extends from a sequence of authority relationships around the company. At the

top of the pyramid is the highest level of authority, and orders pass from this top

level down to the next level, where it continues to travel down until it reaches the

level at which the order is to be carried out. The hierarchy of roles determines

contact lines and relationship patterns. Based on position, the hierarchy defines

the hierarchical reporting lines and communicates who reports to whom.

The administration and implementation of the strategic plan of an organization

is organizational design. This implies that the method of the company determines

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the optimum organizational design. Moreover, it also suggests that there are not

even any best practices in organizational design. Organizational design is all about

finding the best match between the strategic decisions of the company and the

organizational environment.

2.0 INTRODUCTION OF HIDDEN CROWN HOTEL

2.0 COMPANY NAME & LOGO

2.1 COMPANY BACKGROUND

Our Secret Crown Hotel Hotel is a company established in early 2019 with

limited liability. We are a Kuala Lumpur based hospitality management company

that is focused on delivering facilities on the highest level in order to meet the

demands and desires of guests. The Secret Crown Hotel is an ideal place for a

relaxing stay with the perfect environment to immerse yourself in Kuala Lumpur's

iconic views.

Our hotel consists of 320 Superior, Deluxe, Rock Royalty, and Studio

Suite rooms. The Kuala Lumpur Convention Center is just a stone's throw from

our hotel, which is just a 6-minute drive away, and Kuala Lumpur International

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Airport is also 45 minutes away. If you are local or foreign, staying in a hotel near

Bukit Bintang is a must for visitors.

As our primary business focus, we decided to choose to join the hospitality

industry. This is because the multicultural nation of Malaysia is well-known and

its unity among the different races is also well-known. In fact, this is one of the

attractions that draw foreign tourists to Malaysia, as well as the reason why we

choose to join the hospitality industry. In addition, joining this sector would have

a high chance of being popular and increasing bigger.

2.2 TYPE OF BUSINESS

Provide services, Hotel industry.

2.3 LOCATION

Bukit Bintang, Kuala Lumpur, Malaysia.

2.4 PRODUCT/SERVICES

Room

Single Room
Superior
Standard

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Twin Room Double Room

Standard Superior

Deluxe
Superior

Deluxe Suite

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Family Room Connecting Family Room

Panthouse

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Supporting Vacility

Main Restaurant

Chinese Restaurant

Coffee Shop

Meeting Room

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Ballroom Spa

Lounge

Swimming Pool (outdoor)

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Swimming Pool (Indoor) Helipad

Gymnasium

Parking Area

Rooftop Garden and Tea

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Laundry

Free market

Flowerist

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 3.0 MISSION, VISION AND OBJECTIVES HIDDEN CROWN HOTEL

3.1 MISSION

This hotel's goal is to place the soul in hospitality every day in order to fulfill

our guests' demands and aspirations. With the hope of turning moments into

memories for our visitors, our mission is to create a welcoming space for business

success, friendly meetings and ceremonies.

3.2 VISION

In order to preserve the prestige we have among the clients, hotel partners,

rivals and the community, the vision is to have the highest level of service quality.

In order to uphold the balance of diversity, we still adopt eco-friendly technology

goods. We open the doors modestly to the true spirit of the destination.

3.3 OBJECTIVES

 Satisfy the guests with the best facilities given.

 Provide meals filled with nutrients.

 Achieving the highest benefit margin.

 To explore strategic means of empowering employees to enhance the growth and

smooth running of the hotel sector.

 To provide visitors with clean, safe and comfortable surroundings for reassurance.

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 4.0 THE MANAGEMENT FUNCTION

4.1 PLANNING

Planning is one of the 4 major management activities, which involves

determining the organization's future objectives and the tasks and resources

required to achieve them. In other terms, management strategy determines where

the company needs to be and how it will do this in the future. Managers will begin

the planning process with the completed SWOT review focused on strengths,

opportunities and risks and evaluate concrete strategies for achieving the

objectives of the company. Planning involved setting goal and decide how to

achieve them. It also involves ensuring the plans are linked to the business

strategy. Planning is important to provide the company with a path towards

evaluating performance through standards. These are three type of planning:

Strategic Planning

In business, strategy is most often used to refer to planning of business

activities. Top management such as Chief Executive Officer (CEO), President,

Vice President, General Managers, Division Heads are responsible for strategic

planning and make long-term decisions on the overall organizational path.

Managers need to pay attention to the world outside the business, to cope with

unpredictable and highly competitive circumstances in the future. That was

usually long term planning conducted by company, our long-term goal is always

to improve the services of our customers for all aspects of the organization. These

are the hidden crown hotel strategic planning:

 Improving the facility and quality of the services.

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 Opening 1 franchise business outlet every year.

 Become the best 4 star hotel in every e-commerce platform.

Managers will begin the planning process with the completed

SWOT review based on strengths, weaknesses, opportunities and threat

and will be implement as strategies for achieving the objectives of the

company.

 Strengths

Everyone felt the hotel's location was the most significant asset. It is

located right next to the city tourism destination which is located in Bukit

Bintang a very famous area in Kuala Lumpur. While everyone mentioned that the

physical condition of the hotel should be a lot better than it is. Many of the

customers have confirmed it that is not a prerequisite for a four-star rating hotel,

with the beautiful interior that makes the visitor enjoying the art of architecture

and furniture. Supported facility is important to for attracting visitors with the

proper selection of property. These are the strengths of Hidden Crown Hotel:

Unique hotel concept and interior.

Equipped facility and suitable for every class.

This hotel is perfect for business & vacation.

 Weaknesses

Weaknesses are one of the internal aspects that impact how the business

went so far, the company should consider the weaknesses as an assessment of how

to strengthen and grow the company to be better than before.

The hotel location is far from city business central.

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 Oportunities

Strategic planning business on opportunity is a plan of action to take

advantage of favourable opportunities and find ways to counter threats so as to

complete effectively in an industry.

Become franchise business local & overseas in 3 year

Have a great relation with regular customer.

This hotel associated well with government and private tourism industry.

 Threats

Threat is external factors that might be effected company damage in terms

of organization, venture or product. Controlling the threat can prevent company

planning and progress failure for the awareness is vital to manage all the external

factor for example:

The spread of covid-19 in 2020.

Well-known or branded hotel is dominated the market.

Tactical Planning

Tactical planning is carried out by middle management (Functional

Manager, Product Line Manager, Department Manager) to set short-term targets

and action plans to meet the long-term goals set in a company's strategic planning.

The purpose of a manager is one of the significant objectives that might inspire

whole companies to strive to accomplish in order to deliver quality products and

services that consumers trust and want. The short-term objective of our Hidden

Crown Hotel is to increase the average occupancy level of the hotel by a few

percentages, such as 5 percent and above the level of the previous year for

example:

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 Competent in service and facility upgrades.

 Build relation to hospitality school for internship

Operational Planning

Operational planning function is establishing the best stage of productivity

possible within an organization, operational management, management of

commercial enterprise activities. In order to increase an employer's benefit, it is

concerned with turning substances and hard work into goods and services as

successfully as possible. Operations management groups aim to reap the highest

net operating profits possible by stabilizing sales rates. This organizational

management is the responsibility of first-line management (unit managers, team

leaders, first-line supervisors).. Such as:

 Participate in contest and event.

 Meeting with the workers as the evaluation

5.0 ORGANIZING

Organizing is a management function that involves developing an

organizational structure and allocating human resources to ensure the achievement

of goals. The structure is represented by an organizational chart, which provides a

chain of command within an organization. Organizing people into departments

according to the specific types of work they perform defines the lines of authority

and responsibility between different individuals and groups. Therefore, a certain

level of work can be a training efficiency. Hidden Crown Hotel can be regarded

as an organization because it:

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 Is goal-oriented, which may include can provide accommodation and providing

dine in services for its customers.

 Plans and coordinates of its employees to attain its goal.

 Divides personal into practical departments respectively, each with their areas of

command and responsibility.

 Organizes and executes set up and procedures for future growth.

5.1 ORGANIZATION STRUCTURE

CEO
Mr. Hoe

ROOM DIVISION SALES & MARKETING

F&B MANAGER FINANCIAL MANAGER MATERIAL MANAGER
MANAGER MANAGER
Mr. Afiq Ms. Alfiyatun Mr. Amoudi
Ms. Luthfiah Mr. Reicky

5.2 JOB DESCRIPTION

An expected set of responsibilities is an explanation that plots the

points of interest of a specific work or position with an organization. It really

expounds on the obligations and states of the work. Organizations ordinarily play

out a work examination that takes a gander at the particular employment inside

and out to make an extensive depiction of what the work involves

How activities such as coordination, supervision and task allocation are

directed toward the achievement is known as organization structure.

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 .

MANAGEMENT

General Manager

All aspects of hotel operations are managed by the General Manager, including:

guest relations, front desk, housekeeping, cleaning, finance, team building, and

staff development. The General Manager, both verbal and written, must possess

good communication skills and show leadership potential. The manager must be

in a position to assign duties, plan complex tasks, and set priorities in line with

hotel goals.

Assistant General Manager

For all aspects of hotel operations, the Assistant General Manager role will

advise the General Manager. Strong communication skills and outstanding

leadership qualities must also be displayed by the Assistant General Manager.

Front Office Manager

The Front Office Manager is responsible for all the duties of the front desk

service, including: training for employees, coordination between departments, and

scheduling of employees. A regularly scheduled front desk shift is normally

conducted by the FOM and must be available to operate every shift as necessary.

The Manager of the Front Office should have good communication skills and

show leadership skills.

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5.2.2 FRONT OFFICE

Concierge

Any guest inquiries concerning the area, activities, and attractions can be

answered by the concierge. This person will provide all of our guests with

excellent customer service and, as required, will assist other departments,

including Advertising, Front Office, and Bellman/Van.

Guest Service Agent

That is the function of Guest Service Agents to reception and register the

guest, provide excellent guest service throughout their stay, and settle the account

of the guest upon completion of their stay. The realm of duties can, however,

extend beyond that of a traditional front desk agent. This helps the Guest Service

Agent to develop their skill sets and work daily with new challenges in a fast-

paced world. Primary roles include: guest registration, reservation making and

amending, hotel director, and concierge duties. Guest Service Agents need to have

an optimistic and upbeat attitude with a commitment to give our guests

exceptional customer service. In order to work efficiently with internal and

external clients, guest service agents must be able to multi-task, be detail-oriented,

and be able to solve problems.

Night Auditor

Night Officers are responsible during the overnight shift for the front desk

service. The primary duties include: registering visitors, making reservations,

writing regular reports, juggling purchases, and carrying out safety walks. Night

Auditors ought to be able to work with limited oversight and independently. In

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order to solve guest problems that may occur and respond to emergency

situations, they must also be able to solve and fix issues.

Security

The security role will cover aspects of both the positions of the Night

Audit and Front Desk, as well as monitoring the hotel and guests' safety and

security in the evening hours. Additional tasks include: performing safety walks

around the hotel property and responding to inquiries from guests and any

concerns about noise. In order to address guest concerns and respond

appropriately to emergency situations, security managers need to be able to solve

and troubleshoot problems.

Van Deliver/Bellman

It is the purpose of Van Drivers to transport guests to and from the hotel to

local attractions, as well as to help guests with restaurant suggestions and tourist

activities. It is also anticipated that Van Driver will assist with front desk

operations. Primary duties include: transporting guests to specified places,

assisting luggage guests, ensuring cleanliness of the car, and concierge duties.

With the need to manage several pick-ups and drop-offs on a schedule under

continually changing conditions, Van Drivers must have good analytical and

navigation skills. It includes a valid driver's license and an appropriate driving

record.

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5.2.3 SALES DEPARTEMENT

Director of Sales

The Sales Director is responsible for enhancing the hotel's occupancy and

regular average rate, while ensuring outstanding guest service and accommodation

for all guests. This role will function closely with the preferred accounts and

community bookings of the hotel. The Sales Director guides the sales managers

and provides support on operational issues to the General Manager. This task

requires excellent skills in communication, both written and verbal.

Sales Manager

Via consistent requests, the Sales Manager allows the Sales Director to

increase the corporate customer base while building confidence and customer

relationships to generate and increase hotel revenues. To ensure repeat business,

the Sales Manager serves new and existing accounts. This position requires

outstanding, both written and verbal, communication skills.

Sales Coordinator

In sales coordinator activities, including: reserving meetings and

conferences, organizing wedding parties, general administrative tasks, and

planning sales blitzes and giveaways, the Sales Planner assists the Sales and Sales

Manager Director. This role, both written and verbal, requires good

communication skills..

Sales & Catering Assistant

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 Through reserving and servicing parties, meeting rooms, and conferences,

the Sales & Catering Assistant is prepared to support the sales team while offering

excellent customer service to hotel guests and customers. This role requires

outstanding guest service skills and the ability to understand the needs and ideas

of the guests.

5.2.4 HOUSEKEEPING

Executive Housekeeper

Across most parts of the building, the Executive Housekeeper is

responsible for all tasks of the housekeeping process and cleanliness standards.

Responsibilities include: preparation for staff, inter-department coordination, and

scheduling for staff. The Executive Housekeeper will build an environment that

maintains the company's "Friendliness and Cleanliness" mission statement. This

task requires close attention to detail, organizational skills, and the skills to

communicate with department heads, visitors, and team members effectively.

Assistant Executive Housekeeper

In all functions of the housekeeping service and cleanliness standards in

all areas of the building, the Assistant Executive Housekeeper assists the

Executive Housekeeper. Responsibilities include: preparation for staff, inter-

department correspondence, and scheduling for staff. The Assistant Executive will

promote an environment that maintains the company's "Friendliness and

Cleanliness" mission statement. This task requires a strong focus on detail,

leadership skills and the ability to deal efficiently with department heads, visitors

and team members.

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 Continental Breakfast Attendant

This is the primary responsibility of the Continental Breakfast Attendant to

set up the daily free continental breakfast, ensure that breakfast items are well

stocked, and clean up after breakfast. This job involves multi-tasking skills and

the ability to interact effectively with guests about breakfast offerings and basic

hotel information. A valid permit from a Food Handler is required.

Houseperson

The Houseperson is responsible for ensuring the hotel's cleanliness and

appearance and delivering quality service to clients in a timely and pleasant

manner. Responsibilities vary, but may include: cleaning and preserving the

appearance of the hotel's public areas, deep cleaning of designated areas, setting

up and maintaining free hotel lobby functions, including coffee service and

nightly concierge activities, cleaning and setting up functions for meeting rooms,

replenishment of housekeeping stations, delivery of service items to guest rooms

upon request.

Room Attendant

The good housekeeping of guest spaces, hallways, and public areas in the

hotel is the responsibility of room attendants. Responsibilities include: servicing

guest rooms regularly in compliance with hotel protocols, storing room supplies

for carts, and replacing bed linen and replenishing supplies for guest rooms. This

job requires close attention to detail, the ability to connect orally or in writing

with visitors and team members efficiently, and the ability to bend, raise, and

stand or walk all day long.

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5.2.5 MAINTENANCE

Chief Maintenance Engineer

It is the function of the Chief Maintenance Engineer to manage the overall

function of the maintenance department and the hotel's appearance and work

order. The technician must be able to operate both individually and with others.

Responsibilities can include: maintaining the building's exterior, parking lot, and

common areas, driving a shuttle van as necessary, maintaining all equipment in

guest rooms, performing monthly safety inspections and training staff on safety

and emergency procedures, and working with suppliers. The Chief Maintenance

Engineer must be able, even after hours, to respond to emergencies and

collaborate with corporate maintenance on particular remodeling projects or

requirements for capital expenditure. This role includes general knowledge of

maintenance and trouble shooting skills with painting, HVAC, carpentry,

equipment and tool use skills.

Assistant Maintenance

In preserving the hotel's overall appearance and working order, the

Assistant Maintenance Engineer assists the Chief Engineer. This role must be

capable of working both independently and with others. The maintenance role of

the Assistant includes general maintenance knowledge and ability to shoot

problems with expertise in painting, HVAC, carpentry, equipment and use of

instruments.

6.0 LEADING

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 Leading is one of four key management positions that consist of

empowering personnel and manipulating their actions to accomplish

organizational objectives. Leading focuses on how to handle individuals rather

than activities, such as individual workers, teams, and classes. As the organization

evolved, many complex systems with a growing need for communication and

control were created. Leadership is required to influence individuals to work

together towards organizational objectives in order to deal with and handle such

circumstances. Leading includes employees' guidance, control, and

encouragement to perform significant tasks. To inspire others, it also includes

outlets of social and informal influence. Successful managers lead subordinates to

increasingly achieve organizational objectives through encouragement.

As a leader of the organization, the CEO advises the board of directors,

motivated employees and drives change within the organization. CEO must

require strong leadership skills to effectively guide organization to achieve the

organization’s goals and vision. There are many different leadership styles to

manage the organization and drive success. For example, Mr. Hoe, the CEO of

Hidden Crown Hotel is using the transformational leadership style on motivating

and empowering employees to drive change throughout the organization. Mr.

Hoe. is building a strong corporate culture and trusting her employees to take

initiative by using their skills and creativity. This type of leadership is where a

leader works with a team to identify the changes needed, creates a vision to guide

change through inspiration and implements change together with committed

group members. Mr. Hoe believed that the amount of time he invested in

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developing ideas and in building consensus around ideas and directions was

before he actually implemented them.

6.0 LEADERSHIP STYLE

6.1.1 First the Autocratic Style

Autocracy comes from Greek which can be used as "people who govern

themselves". Autocratic leadership is a leadership style that fully demands from

its subordinates without apologizing for insubordination or doubt. This leadership-

like style enjoys making decisions based on one's own thoughts and is rarely

receptive to other people's input. Autocratic leadership is absolute and controls

total subordinates. This style of innovation, innovation in hotels does not go well,

but the role of control is very strong in controlling the situation.

6.1.2 The Second Democratic Leadership Style

Democratic leadership is a type of leadership that requires subordinates'

involvement in decision-making in organizations. Leaders only act on the basis of

faith, dignity, fairness, equality, transparency and respect for one another.

Through listening and learning empathically, democratic leadership understands,

supports and cares about others. They encourage their subordinates to strive to

attain their greatest skills and expectations.

Democratic leadership has an emphasis on the importance of teamwork

while he is positioned as a facilitator to build synergy between individuals in the

group. Democratic leadership really understands mistakes and prefers reward to

punishment. This style is perfect if your hotel embodies a creative culture in your

corporation and closely resembles the Creative Leadership style.

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6.1.3 The three Delegative Leadership Styles

This style often Laissez-Faire, Delegative Leadership is someone who

trusts in the freedom of choice of their subordinates and prefers to leave their

subordinates alone so that they can do what they want. Why does the leader just

give up his trust to his subordinates?

First, he strongly believed that his workers knew his job very well.

Second, he could be in a political setting where, for fear of not being picked up by

his supporters, he may not do anything. Delegative leadership is defined by a lack

of guidance from a leader, decisions are left to employees, and members of the

group are supposed to be able to solve their own problems.

Unfortunately, if we apply these three styles incorrectly, then you can fall

into the "Cowboy Leadership" style. This style is generally, they only want their

will to make decisions regardless of the situation at hand (autocratic) or they trust

their subordinates too much, whether the person is competent or not (delegative).

It could also be that the leader constantly has discussions with

subordinates in making any decisions, so that the subordinates feel that they

always want to be noticed, even though they are able to do their job (democratic).

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 7.0 CONTROLLING

The manager's role in controlling is to determine how well an entity has

achieved its objectives through the use of detailed measurement and monitoring

systems that have been developed. Mr. Hoe, the CEO of Secret Crown Hotel,

focuses on action or attitude control and uses target management as a control

mechanism.

Since Hidden Crown Hotel is a decentralization enterprise, Mr.Hoe

would ask each manager to regularly create a set of priorities and

performance objectives with organizational goals. In order to set the final

targets and the budget that the team will need to accomplish them, she then

negotiates with each department.

For instance, Ms. Luthfiah sets up cashier tasks to minimize check-in and

check-out times by three minutes, as well as executive housekeeper tasks to

ensure that the public area is cleaned once an hour. Mr. Afiq modified room-

service operating time from limited to late night hours only to 24-hour basis and

set a goal that if customers ask for it, room-service must be completed within 15

minutes. Mr. Reicky raised the rate of overtime pay from 1.5 to 1.75 times the

hourly rate of welfare pay and, as a motivation, promoted workers.

Mr. Hoe introduced simultaneous monitoring by creating an online

information system in order to track what every employee was doing. By

monitoring the progress of all workers, if concerns and problems occur,

she can take corrective action immediately. Feedback monitoring can also

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 be used to handle concerns after they occur. Therefore, to intensify it, she

should take some action.

Mr. Hoe prefers to use performance metrics that assess productivity

and quality to measure real performance. By contrasting the current year

budget with the previous year budget and evaluating the feedback

provided by the client, Mr. Hoe will determine how well the resources are.

Mr. Hoe would equate it with the predicted performance after

computing the actual performance. Mr. Hoe can extend the performance

standards in order to upgrade the entire business for the next period of

control.

Mr. Hoe is now able to reliably predict performance and regulate

organizational quality and effectiveness as a consequence of the control

process. In addition, the control task also allows Mr. Hoe to determine

how well she executes the other three management tasks that are

preparing, coordinating, and leading, as well as taking corrective action.

8.0 CONCLUSION

The conclusion is, so that the leader is not trapped in only using one or

two models of leadership styles, he should be able to see the situation more deeply

before making a decision or action.

Finally, leadership is a separate process that consists of organizing,

arranging, leading and guiding through the use of resources and resources to set

and accomplish goals. Management is important in any organization because it

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helps to achieve community objectives, make good use of resources, minimize

costs, and helps to make society successful as well.

To fulfill the mission and aim of the company and also to maximize the

profit for the organizations, Hidden Crown Hotel must have a strong management

role. The organization would be unable to achieve its aims without it. The four

basic management role processes that constitute the entire management work are

organizing, planning, directing and managing (POLC).

Part of the Hidden Crown Hotel preparation purpose is the publicity

policy, advertising plan, quality plan, and business plan. Managers take part in

various forms of organizational strategy to effectively guide their companies

towards successful and productive futures. The total workload is equally split into

activities in the organizing function of the Hidden Crown Hotel that can be

performed logically by individuals or groups. It is divided according to

department and area. The role model of their manager and superior for the other

staff is also the lead role at the Hidden Crown Hotel. Next, control is essential in

management to ensure the achievement of optimum targets. In the Hidden Crown

Hotel control position, the manager still monitors the subordinates to conform

with the quantity of the product they have been appointed to make. This will

prevent these surplus products from being disposed of and will also prevent

injury.

Overall, the management functions of planning, organizing, leading and

controlling are usually perceived to be the best way to describe the manager's

position. As a summary, it can be concluded that management of Hidden Crown

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Hotel is complete since the company successfully implements its function of

planning, organizing, leading and controlling.

Management is essential once again, because management can allow the

organization to achieve its objectives. Management is a framework for the

planning, decision-making, coordination, leadership, motivation and control of an

entity's human capital, financial, physical and information resources in order to

effectively and efficiently meet its objectives. Management relies on their time

and resources being professionally treated. In order to achieve efficiency,

effective administrators have an impulse. They understand where and where to

start, what to do to keep it going, and how to adapt a goal-oriented plan.

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9.0 REFERENCES

a. Gareth R. Jones, Jennifer M. George. (2019). Contemporary Management.

Eleventh Edition. New York: McGraw-Hill Education.

b. Samson, D., Donnet, T., & Daft, R. L. (2020). Management. Cengage AU.

c. H.V. MacArthur. (2019). What Leadership Role Does An Effective CEO

Need To Play In Today's Business World?. Retrieved from:

https://www.forbes.com/sites/hvmacarthur/2019/06/19/what-leadership-role-

does-an-effective-ceo-need-to-play-in-todays-business-world/#278fd217e6d4

d. Ruth Mayhew. (2019). Primary Responsibilities of a Human Resource

Manager. Retrieved from: https://smallbusiness.chron.com/primary-

responsibilities-human-resource-manager-10957.html

e. Setup My Hotel. Financial Controller (FC) Duties and Responsibilities.

Retrieved from: https://setupmyhotel.com/job-description-for-hotels/bo-n-

others/581-hotel-financial-controller.html

f. Sokanu Interactive INC. (2020). What does a marketing manager do?

Retrieved from: https://www.careerexplorer.com/careers/marketing-

manager/

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http://www.sommet-education.com/rooms-divisionmanager/#:~:text=Rooms

%20Division%20Managers%20lead%2C%20control,of%20providing%20all

%20necessary%20forecasts.

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