BANKING ACADEMY OF VIETNAM

FACULTY OF BUSINESS ADMINISTRATION

ASSIGMENT: HUMAN RESOURCE MANAGEMENT

TOPIC

NESTLE’S JOB ANALYSIS

Lecturer: Vu Thi Yen

Group: 9Plus1

Class: K23CLC-QTA

Ha Noi, 15th May, 2023

 PARTICIPANTS

No. Name Student ID Class Participant

1 Dương Phương Anh 23A4030005 K23CLC-QTA 100%
2 Đỗ Thị Thu Trang 23A7510138 K23CLC-QTA 100%
3 Nguyễn Tiểu Yến 23A7510161 K23CLC-QTA 100%
4 Phạm Hoàng Yến 23A4030400 K23CLC-QTA 100%
5 Đào Thị Thùy Trang 23A4050366 K23CLC-QTA 100%
6 Đào Quang Huy 23A4010894 K23CLC-QTA 100%
7 Hoàng Lan Hương 23A4030164 K23CLC-QTA 100%
8 Phan Thị Lan Anh 23A4030028 K23CLC-QTA 100%
9. Đỗ Minh Hằng 23A4050122 K23CLC-QTA 100%
Table of Contents
I. Introduce about Nestle ................................................................................................................... 1
1. Organization overview ....................................................................................................................... 1
1.1. Background of Nestle ........................................................................................................................................................ 1
1.2. Business form of nestle: ................................................................................................................................................... 1
1.3. Main product line of Nestle: ........................................................................................................................................... 1
1.4. Nestlé Revenue .................................................................................................................................................................... 1
1.5. Nestlé Profits ......................................................................................................................................................................... 2

2. Vision, Mission, Core values .............................................................................................................. 2

2.1. Vision ........................................................................................................................................................................................ 2
2.2. Mission ..................................................................................................................................................................................... 3
2.3. Nestlé values ......................................................................................................................................................................... 3

3. Organizational structure of Nestle ................................................................................................. 3

II. The process of conducting a job analysis of Nestle ............................................................. 3
1. How will information be used? ........................................................................................................ 3
1.1. Staffing ..................................................................................................................................................................................... 3
1.2. Training and Development ............................................................................................................................................. 3
1.3. Performance Appraisal ..................................................................................................................................................... 4
1.4. Compensation ....................................................................................................................................................................... 4
1.5. Safety and Health ................................................................................................................................................................ 5
1.6. Employee and Labor Relations ..................................................................................................................................... 5
1.7. Legal Considerations ......................................................................................................................................................... 5

2. Background information .................................................................................................................... 6

1.1. Goals .......................................................................................................................................................................................... 6
1.2. Structure ................................................................................................................................................................................. 6
1.3. Culture ..................................................................................................................................................................................... 7

3. Representative positions - Product Development Specialist ................................................ 8

4. Collect and analyze data ..................................................................................................................... 9
4.1. Type of Information Collected ....................................................................................................................................... 9
4.2. Job Analysis Methods ...................................................................................................................................................... 13

5. Verify ..................................................................................................................................................... 17
III. Conclude and propose some solutions to improve Nestle 's Job analysis ............... 22
1. Overall assessment of the company's Job analysis process ................................................ 22
1.1. Advantages .......................................................................................................................................................................... 22
1.2. Disadvantages .................................................................................................................................................................... 22

2. Compare with the Job analysis process at the same business unit ................................... 22
2.1. Organization analysis ..................................................................................................................................................... 23
2.2. Select representative position .................................................................................................................................... 23
The position of a product developer at Coca-Cola holds significant importance in propelling the
company's progress and expansion through innovative measures. Consequently, certain pivotal
duties may comprise spearheading initiatives for novel product creation, restructuring, and ensuring
 operational resilience. Furthermore, a product developer may assume the responsibility of
performing market research, recognizing consumer trends, and cooperating with cross-functional
teams to introduce novel products to the market. ..................................................................................................... 24
2.3. Collect and review data, verify ................................................................................................................................... 24
2.4.Job description and specification ............................................................................................................................... 24
2.5. Compare job analysis for product developer position in Nestle and Coca-Cola ................................... 27

3. Some solutions to improve the Job analysis of Nestle ........................................................... 27

 I. Introduce about Nestle
1. Organization overview
1.1. Background of Nestle
Nestle global
The largest food and beverage company in the world, Nestlé, is based in Vevey,
Switzerland. They have over 2000 brands ranging from iconic global brands to local brands.
Water, baby food, coffee, and dairy products are just a few of Nestlé's currently available goods.
In the 1860s, physician Henri Nestlé invented a food for infants who could not be
breastfed. His first accomplishment was saving the life of a baby who was unable to be fed by
breast milk or any other traditional means. Since Nestlé's new formula saved infant lives, the
worth of this new product was quickly understood. Since then, milk powder from Farine Lactée
Henrie Nestlé has become widely available in Europe.
1.2. Business form of nestle:
Nestle is a publicly traded company and operates as an incorporated subsidiary.
As an incorporated subsidiary, Nestle has a distinct legal entity separate from its parent
company, Nestle S.A. The subsidiary structure allows for greater financial and operational
independence while still being governed by the policies and oversight of the parent company.
This structure is common among multinational corporations, enabling them to have subsidiaries
in different countries to facilitate operations and comply with local regulations.
1.3. Main product line of Nestle:

1.4. Nestlé Revenue

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 Nesté generated CHF 94.4 billion in 2022, compared to CHF 87 billion in 2021 and
over CHF 84 billion in 2021.
1.5. Nestlé Profits

Nestlé generated CHF 13.9 billion in operating profits in 2022, compared to CHF 12.16
in 2021 and CHF 14.23 billion in 2020.
2. Vision, Mission, Core values
2.1. Vision
Nestlé’s vision is “to be a leading, competitive, Nutrition, Health and Wellness
Company delivering improved shareholder value by being a preferred corporate citizen,
preferred employer, preferred supplier selling, preferred products”.

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 2.2. Mission
Nestlé's mission of “Good Food, Good Life” is to provide consumers with the best
tasting, most nutritious choices in a wide range of food and beverage categories and eating
occasions, from morning to night.
2.3. Nestlé values
At Nestlé, respect has a special and powerful meaning. It has a huge impact on the way
we work and run our business.
Nestlé’s values are rooted in respect. A respect for ourselves. For others. For diversity.
And for the generations who will follow in our footsteps.
3. Organizational structure of Nestle
Nestlé has a primary, mixed structure distributed in functional departments and by
product, simultaneously. As we can see in Figure, there are departments focused on the
management of various products and others are guided towards the different functional tasks.
It supports a functional structure and another one for a range of products.
Regarding the structure by products, we can see in Figure , that Nestlé is distributed in
coffees, culinary, chocolates / dairy, child nutrition, Nestlé professional, Nestlé health,
Nespresso and Cereal Partners.
II. The process of conducting a job analysis of Nestle
1. How will information be used?
In job analysis for a Product Development Specialist position in Nestle, information will
be used to identify the key responsibilities, skills, and knowledge required to perform the job
successfully. The job analysis will involve gathering information about the tasks and duties
associated with the role, as well as the qualifications and experience necessary to perform those
tasks effectively.
There are some ways in which information could be used in the job analysis for a
Product Development Specialist position in Nestle:
1.1. Staffing
Product Development Specialist requires knowledge, skills, and ability levels.
Information about the education, experience, and skills required for this position will be
collected and analyzed to determine the minimum qualifications for the job. This could
include requirements such as:
● A degree in food science or a related field.
● Experience with product development processes.
● Proficiency in project management tools and software.
1.2. Training and Development
Information about the necessary knowledge and skills for the position will be used to
develop training and development programs that help the Product Development Specialist
acquire the necessary competencies to perform the current job effectively and adapt to the
environment. This include:

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 - Food Science and Technology: A strong understanding of food science and technology
is crucial for developing new products and improving existing ones. Training in Nestle
includes courses on food chemistry, microbiology, food processing, sensory evaluation,
and other related topics by inviting mainly the nutrition specialists to conduct the
session.
- Marketing and Consumer Insights: Understanding consumer preferences and market
trends is essential for developing successful products. Training in marketing research
and consumer insights can help the Product Development Specialist identify new
opportunities and develop products that meet consumer needs.
- Communication and Collaboration: Developing new products requires working with
cross-functional teams, including marketing, operations, and supply chain. Training in
communication and collaboration can help the Product Development Specialist work
effectively with these teams and ensure that everyone is aligned towards the same goals.
1.3. Performance Appraisal
Information about the performance expectations and standards for the role will be
collected and analyzed to identify the criteria by which job performance will be evaluated. The
following are some key elements that may be included in the performance appraisal process for
the Product Development Specialist position in Nestle:
- Performance feedback: Regular feedback is provided to the employee throughout the
performance period. This feedback is constructive, specific, and timely. The employee
of Nestle should be provided with both positive feedback and areas for improvement.
- Self-assessment: The employee should be given the opportunity to assess their own
performance. This self-assessment should be used to guide the appraisal process and to
identify areas for improvement.
1.4. Compensation
Jobs that require greater knowledge, skills, and abilities should be worth more to the
firm and should be compensated accordingly. The compensation package for the Product
Development Specialist position in Nestle may include the following components:
- Base salary: The base salary for the Product Development Specialist position should be
competitive and commensurate with the knowledge, skills, and abilities required for the
position. The base salary is determined by market data, internal equity, and the
company's compensation philosophy.
- Performance-based incentives: Performance-based incentives included in the
compensation package for the Product Development Specialist position. These
incentives may be tied to the achievement of individual and team performance goals and
may include bonuses, profit-sharing, and equity-based compensation.
- Benefits: Benefits are an important part of the compensation package and may include
health insurance, retirement plans, paid time off, and other perks such as wellness
programs, experience, working environment or relationship among Specialist and
managers.
The compensation package for the Product Development Specialist position in Nestle is
competitive and designed to attract and retain top talent. The company regularly reviews and
adjusts the compensation package to ensure that it remains competitive with the market and is
aligned with the company's overall compensation philosophy.

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 1.5. Safety and Health
The safety and health of employees, including the Product Development Specialist
position in Nestle, is an important consideration in job analysis. In certain hazardous jobs,
workers may need specific information about the hazards to perform their jobs safely.
- Identify hazards and risks: Nestle can use information derived from job analysis to
identify the potential hazards and risks associated with the Product Development
Specialist position. This includes identifying physical, chemical, biological that can
cause harm to employees when they are exposed to chemicals. Nestle develops
appropriate safety measures and controls to eliminate or minimize the risk of harm
- Develop safety and health procedures: Based on the hazard and risk assessment, Nestle
develops safety and health procedures for the Product Development Specialist position.
This includes developing standard operating procedures, training programs to ensure
that employees are aware of the hazards associated with their work and know how to
perform their tasks safely.
1.6. Employee and Labor Relations
The information obtained through job analysis can provide a standard for evaluation and
comparison of talent when employees are being considered for promotion, transfer, or
demotion. This information can also lead to more objective human resource decisions.
For example, when Nestle is considering promoting a Product Development Specialist
to a higher position, the job analysis information can be used to evaluate whether the employee
possesses the necessary knowledge, skills, and abilities to perform the new job. Similarly, if
there is a dispute over job duties or responsibilities, the job analysis can provide an objective
basis for resolving the dispute.
1.7. Legal Considerations
Nestle Vietnam complies with Vietnam's labor laws and regulations. This includes
ensuring that their employment practices and policies align with the Labor Code of Vietnam,
which outlines the rights and obligations of both employees and employers. The code also
covers topics such as working hours, leave entitlements, overtime, and termination of
employment.
In addition, Nestle Vietnam must comply with the country's safety and health
regulations. This includes ensuring that the workplace is safe for employees and that all
necessary safety equipment and training is provided.
As part of its legal obligations, Nestle Vietnam must also ensure that its job analysis
process is non-discriminatory and adheres to the principles of equal opportunity employment.
This means that the company cannot discriminate against any job applicant or employee based
on their gender, age, ethnicity, religion, or any other protected characteristic.
To ensure compliance with these legal considerations, Nestle Vietnam likely has a
dedicated human resources team responsible for developing and implementing policies and
procedures that align with local laws and regulations.
Ensuring compliance with legal considerations is crucial for Nestle Vietnam to operate
in an ethical and responsible manner while also protecting its reputation and avoiding legal
liability.
Overall, information is critical in job analysis for a Product Development Specialist
position in Nestle. By collecting and analyzing relevant information, the company can ensure

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that the job description accurately reflects the requirements of the position, and that the selected
candidate possesses the necessary qualifications and skills to perform the job successfully.
2. Background information
1.1. Goals
Nestle is a multinational food and beverage company that aims to be the leading
nutrition, health, and wellness company. The company's overarching goal is to provide high-
quality products that meet consumers' evolving needs and preferences while maintaining
sustainability and social responsibility. Nestle's strategic priorities include driving growth in
emerging markets, pursuing product innovation and renovation, and optimizing efficiency and
effectiveness.
The goals of Nestle have a significant impact on the organizational analysis and job
analysis processes. The goals of an organization define what it wants to achieve and guide the
development of strategies and tactics to achieve those goals. Some of the ways in which the
goals of Nestle can impact the job analysis process are:
- Focus on innovation: One of Nestle's goals is to foster innovation and develop new
products that meet changing consumer needs. This goal can impact the job analysis
process by placing greater emphasis on identifying job roles and competencies that
support innovation and creativity.
- Customer-centric approach: Nestle's goal of being customer-centric can impact the
job analysis process by emphasizing the need to identify and develop competencies that
support a customer-focused approach. This may include identifying job roles that
involve direct customer interaction, or developing competencies related to customer
service and support.
- Sustainable practices: Nestle's goal of promoting sustainable practices can impact the
job analysis process by emphasizing the need to identify and develop competencies
related to sustainability, such as knowledge of sustainable sourcing practices or
expertise in reducing waste and minimizing environmental impact.
Overall, the goals of Nestle can shape the priorities and objectives of the job analysis
process, influencing the identification of job roles, competencies, and performance criteria. To
ensure alignment between the job analysis process and Nestle's goals, it is important to regularly
review and update the job analysis process to ensure it reflects the organization's evolving
priorities and strategies.
Base on these main goals, we find that The Technical Applications Group (TAG) is an
important department within Nestle, a multinational food and beverage company. TAG is
responsible for developing and implementing technical solutions to support Nestle's products
and processes, and ensuring that these solutions are effective, efficient, and aligned with the
company's business objectives. The Technical Applications Group plays a critical role in
helping Nestle to develop and maintain its position as a leading food and beverage company by
providing technical expertise and support to all aspects of the business.
1.2. Structure
For a long time, Nestlé operated with a complicated, decentralized matrix
organizational structure, which means that decision-making is distributed across its various
business units and geographies. The company operates in more than 190 countries and has over
2,000 brands organized into eight product categories, including bottled water, coffee, dairy, pet
care, and confectionery. Each category is responsible for its business operations, product

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development, and marketing activities. Nestle also strongly focuses on regional and local
operations, which allows it to tailor its products and marketing strategies to specific cultural
and geographic regions.
Nestle's decentralized organizational structure has an impact on the job analysis process,
which is a crucial component of organizational analysis.
In a decentralized structure, decision-making is distributed among various departments
or business units, rather than being concentrated at the top of the hierarchy. This can lead to
more autonomy and flexibility at the departmental level, allowing each unit to tailor its job
analysis process to its specific needs and goals.
However, this can also create challenges in terms of ensuring consistency and
standardization across the organization. Without a centralized framework for job analysis, there
may be variations in the methods, tools, and criteria used by different departments, which could
lead to inconsistencies in how jobs are defined and evaluated across the organization.
Furthermore, a decentralized structure may also make it more challenging to establish a
comprehensive and integrated approach to job analysis that aligns with the organization's
overall strategy and goals. Without a centralized framework, it may be more difficult to ensure
that the job analysis process is closely linked to the organization's mission, vision, and values.
The Technical Applications Group (TAG) at Nestle is an internal department
responsible for providing technical support and expertise in various product development and
innovation areas. The TAG reports to Nestle's Research & Development (R&D) division. R&D
is typically responsible for driving innovation, developing new products, and ensuring the
technical quality of Nestle's food and beverage offerings.
Overall, while a decentralized organizational structure can provide certain benefits in
terms of autonomy and flexibility, it can also pose challenges in terms of consistency and
integration in the job analysis process. As such, it is important for organizations to carefully
consider how they approach job analysis within a decentralized structure, and to establish clear
guidelines and frameworks to ensure consistency and alignment across the organization.
1.3. Culture
Nestle's corporate culture is characterized by a strong focus on innovation, quality, and
sustainability. The company places a high value on ethical behavior and social responsibility,
and it has implemented several initiatives to promote sustainability and reduce its
environmental impact. Nestle also emphasizes diversity and inclusion, both in its workforce
and in its products, and strives to create a positive and engaging work environment for its
employees. Finally, Nestle strongly emphasizes continuous learning and development,
providing its employees with opportunities to develop new skills and advance their careers
within the company.
The culture of Nestle have an impact on the organizational analysis and job analysis
processes. Organizational culture refers to the shared values, beliefs, attitudes, and behaviors
that characterize an organization and shape how its members interact with each other and with
external stakeholders.
Nestle has a strong culture of innovation, collaboration, and continuous improvement.
This can impact the job analysis process in several ways. For example:
- Emphasis on innovation: Nestle's culture places a high value on innovation, and this
can be reflected in the job analysis process. Job analysis can be used to identify areas

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 where innovation is needed, and to develop job descriptions and competencies that
reflect the skills and knowledge required for innovation.
- Collaboration: Collaboration is also a key aspect of Nestle's culture. Job analysis can
involve collaboration between different departments and stakeholders to ensure that job
descriptions accurately reflect the needs of the organization and its stakeholders.
- Continuous improvement: Nestle's culture places a strong emphasis on continuous
improvement, which can be reflected in the job analysis process. Job analysis can be
used to identify areas where improvements can be made, such as streamlining processes,
developing new competencies, or identifying areas where training is needed.
Because Nestle's corporate culture is characterized by a strong emphasis on innovation,
quality, and sustainability, which demonstrates that TAG is a vital department.
However, it is important to note that culture is not static and can change over time. As
such, it is important for organizations like Nestle to regularly review and update their job
analysis processes to ensure that they reflect the changing needs of the organization and its
stakeholders, and align with the evolving culture of the organization.
3. Representative positions - Product Development Specialist
Select representative step involves selecting the jobs that will be analyzed based on their
importance and representativeness in the organization. This step involves reviewing the
organization's job titles, job descriptions, and specifications to determine which jobs are most
critical to the organization's success and which jobs represent the work performed. Based on
the second step - Organizational analysis, we have known more about the goals, structure, as
well as culture of Nestle and how they affect job analysis. Additionally, we can find a job - a
Product Development Specialist that may be critical to Nestle's success and representative of
the work performed.
Representative positions in job analysis for a Product Development Specialist position
in Nestle could include individuals who currently hold or have previously held the position.
Other positions that are related to the Product Development Specialist role may also provide
useful information in the job analysis process. Here are some examples of representative
positions:
- Product Development Manager - A Product Development Manager oversees the
development of new products and manages a team of Product Development Specialists.
They may provide insight into the key competencies and responsibilities required for
the Product Development Specialist role.
- Food Technologist - A Food Technologist is responsible for developing new food and
beverage products and ensuring that they meet regulatory and safety requirements. They
may provide insight into the technical knowledge and skills required for the Product
Development Specialist role.
- Project Manager - A Project Manager is responsible for overseeing the planning and
execution of projects. They may provide insight into the project management skills
required for the Product Development Specialist role.
- Quality Control Specialist - A Quality Control Specialist is responsible for ensuring
that products meet quality standards and regulatory requirements. They may provide
insight into the quality control and regulatory knowledge required for the Product
Development Specialist role.
- Research and Development Scientist - A Research and Development Scientist is
responsible for developing new technologies and methods for creating new products.

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 They may provide insight into the latest trends and innovations in the food and beverage
industry, and the knowledge and skills required to stay current in the field.
Overall, representative positions can provide valuable insight into the competencies,
responsibilities, and qualifications required for a Product Development Specialist position in
Nestle. By gathering information from individuals in related positions, the job analysis can be
more thorough and accurate, leading to better outcomes in the hiring process.
4. Collect and analyze data
4.1. Type of Information Collected
a. Work activities from employee work-logs
An product development specialist will support the development of innovative and
competitive products which meet Markets and Business needs, consistent with Zone Business
Plans. In detail:
- Manage development, scale up and implementation of new and existing technologies to
improve the performance of existing products and develop new products.
- Explore innovative application of product/process possibilities based on current state-
of-the-art food technology.
- Serve as technological resource for develop a robust pipeline of product development
opportunities.
- Leverage food processing expertise to advance operational standards and training for
the current production processes.
- Apply deep technological expertise to projects and challenges, demonstrating highly
developed problem-solving skills and applying sound methodology to deliver an
optimal solution.
- Support product formulation including appropriate ingredient, nutritional, regulatory,
and analytical requirements.
- Act as ingredient lead for all assigned ingredients/raw material including qualification
of new raw materials and suppliers.
- Initiate and implement cost reduction ideas for assigned product lines and factories.
- Co-ordinate for some activities of packaging as KPI, regional report, compliance,
training, sharing knowledge with cross-functional team.
b. Human behaviors from interviews, questionaries and observations
Human behaviors for a product development specialist refer to the skills, knowledge,
and personal attributes necessary to excel in the role. Here are some human requirements for a
product development specialist at Nestle:
- Ability to work in a fast paced and high performing environment with autonomy
- Organizational skills & ability to manage multiple projects and assignments
- Communication skills: interpersonal, presentation, oral and written, strong networking
and stakeholder management skills
- Highly motivated, critical thinker, goal oriented and easily adapts to change and
manages through ambiguity
- Experience/knowledge and practical application of HACCP and Quality/Food Safety
Requirements. In details, HACCP is a management system in which food safety is
addressed through the analysis and control of biological, chemical, and physical hazards
from raw material production, procurement and handling, to manufacturing, distribution
and consumption of the finished product.

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 - Problem Solving Skills (Go See Think Do, DMAIC experience)
Go See Think Do (GSTD) is a Problem Solving method used to solve day-to-day issues.
It is split ted into 3 parts: Go-See, Think and Do.
GO-SEE: Go to place where the project is based with a group of people who have
experience with problem related.
THINK : After defined what is the current problem with the locker the team is supposed
to start elaborating some improvements
DO : The group is supposed to organize all the feasible ideas and start working on the
solution for the problem.
- DMAIC is an acronym that stands for Define, Measure, Analyze, Improve, and Control.
It represents the five phases that make up the process:
1. Define the problem, improvement activity, opportunity for improvement, the project
goals, and customer (internal and external) requirements.
2. Measure process performance.
3. Analyze the process to determine root causes of variation, poor performance
(defects).
4. Improve process performance by addressing and eliminating the root causes.
5. Control the improved process and future process performance.
- Business acumen including an understanding of the businesses where project work is
occurring
- Understanding of the consumer and an ability to focus work with the consumer in mind
- Computer Skills: SAP, Recipe Management Systems, Microsoft Office applications
(Excel, Power Point, Word, Access, Sharepoint, Teams)
c. Machines, tools, equipment, and work aids from observations and employee work-
logs
Nestlé likely employs a wide range of specialized equipment and technologies across
their product development division and production facilities to ensure the quality, safety, and
efficiency of their food and beverage products.
- Food Processing Equipment:
+ Industrial mixers and blenders
+ High-pressure homogenizers
+ Heat exchangers
+ Pasteurizers and sterilizers
+ Conveyors and material handling systems
+ Packaging machinery (e.g., form-fill-seal machines, labeling machines)
- Quality Control and Testing Equipment:
+ Laboratory scales and balances
+ pH meters
+ Spectrophotometers for color analysis
+ Texture analyzers
+ Microbiological testing equipment (e.g., incubators, agar plates)
+ Chemical analysis equipment (e.g., chromatography systems)
- Packaging and Labeling Equipment:
+ Packaging machines (e.g., cartoners, pouch fillers)

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 + Labeling machines for applying labels to packages
+ Coding and marking equipment (e.g., inkjet printers, laser printers)
+ Packaging material testing equipment (e.g., seal strength testers)
- Sensory Evaluation Tools:
+ Sensory evaluation booths or rooms for conducting taste tests
+ Sensory analysis software for data collection and analysis
+ Flavor analyzers for detecting and analyzing flavors and aromas
- Research and Development Tools:
+ Recipe management software for formulation and scaling
+ Nutritional analysis software for calculating and labeling nutritional information
+ Food chemistry modeling software for predicting product stability and interactions
+ Lab-scale processing equipment for prototyping and testing new product
formulations
+ Systems Applications and Products (SAP) in Data Processing
- Reporting Tools & Software (Microsoft Office applications)
d. Performance standards from types of interviews and questionaries
Key Performance Indicators (KPIs) for Product Development Specialists at Nestlé may
vary based on the specific goals and objectives of the organization and the individual projects.
However, here are some common KPIs that can be applicable:
- Net Promoter Score (NPS): NPS measures the customer's willingness to recommend a
company's products or services to others. It evaluates the overall customer satisfaction
and loyalty by asking customers to rate on a scale of 0-10 how likely they are to
recommend the company. The NPS is calculated by subtracting the percentage of
detractors (those who score 0-4) from the percentage of promoters (those who score 7-
10). The calculated NPS result will have a range from -100 to 100. The range of the
calculated NPS is from -100 to 100. NPS of at least 50 is required for this position
(Experience with products/services of the business is very good, customers will
recommend the brand to others)
- First Pass Yield (FPY): FPY measures the percentage of products or services that meet
the required quality standards on the first attempt without requiring rework or
additional processing. It is an indicator of the efficiency and effectiveness of the
production or service delivery process. For this job, FPY must be greater than 70%.
e. Job context from observations and employee work-logs
The job context of a product development specialist at Nestle can vary depending on the
industry, company, and specific role. However, here is a general overview of the job context
for this position:
- Industry: the food and beverage industry. Therefore, this position involves the
development and production of a wide range of food and beverage products.
- Company/Organization: Nestlé, a global company with a focus on nutrition, health, and
wellness. Nestlé operates in various product categories, including dairy, confectionery,
pet food, coffee, and more. Moreover, Nestle has a strong culture of innovation,
collaboration, and continuous improvement.
- Department/Team: Product Development Specialists at Nestlé work within the
Research and Development (R&D) department or product development teams. They
collaborate with professionals from various functions, including marketing, quality
assurance, supply chain, and regulatory affairs.

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 - Market and Competition: Nestlé operates in a highly competitive market, and Product
Development Specialists analyze market trends, consumer preferences, and
competitive products to develop innovative and market-leading food and beverage
products.
- Regulatory and Compliance: Nestlé, like any food and beverage company, must
comply with strict regulations and quality standards. Product Development Specialists
ensure that products meet legal and regulatory requirements related to safety, labeling,
nutritional content, and other applicable regulations.
f. Human requirements from interviews, questionaries and observation
Human requirements for product development specialist can vary from person
to person, but here are some common needs that individuals in this role often seek to fulfill:
- Intellectual Stimulation: Product development specialists often have a strong need for
intellectual stimulation. They thrive on challenging projects that require problem-
solving, critical thinking, and creativity. They seek opportunities to engage in complex
tasks that allow them to utilize their skills and knowledge to develop innovative
solutions.
- Purpose and Meaning: Many product development specialists have a deep need for
purpose and meaning in their work. They want to contribute to the creation of products
that make a positive impact on people's lives, address customer needs, and drive
business growth. Having a sense of purpose in their work gives them a sense of
fulfillment and motivation.
- Autonomy and Ownership: Product development specialists often have a need for
autonomy and ownership over their work. They value having the freedom to make
decisions, take responsibility for their projects, and have a say in the direction of
product development. This level of autonomy allows them to showcase their expertise
and creativity.
- Collaboration and Teamwork: While autonomy is valued, product development
specialists also have a need for collaboration and teamwork. They enjoy working in
cross-functional teams, collaborating with designers, engineers, marketers, and other
stakeholders. Effective teamwork allows them to leverage diverse perspectives,
exchange ideas, and collectively work towards successful product development.
- Recognition and Appreciation: Like any professional, product development specialists
have a need for recognition and appreciation for their contributions. They value
feedback from their peers and superiors, acknowledgement of their achievements, and
opportunities for career advancement. Recognition and appreciation validate their
efforts and foster a positive work environment.
- Competitive Compensation and Benefits: Product development specialists have a need
for competitive compensation and benefits. They expect to be fairly rewarded for their
skills, expertise, and contributions to the organization. Competitive salaries, bonuses,
and comprehensive benefits packages help fulfil their financial and security needs.
- Professional Respect and Growth Opportunities: Product development specialists seek
professional respect and recognition within their field. They value opportunities for
career growth, advancement, and the ability to take on more challenging and impactful
projects. They appreciate organizations that foster a culture of professional
development and provide opportunities for advancement.
- Work Environment and Culture: A positive work environment and culture are essential
for product development specialists. They seek organizations that foster collaboration,

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 open communication, and a supportive atmosphere. A healthy work environment
contributes to job satisfaction, creativity, and overall well-being.
4.2. Job Analysis Methods
Nestle, as an organization, may utilize various methods to conduct job analysis and
determine the relevant information for their job roles. Some of the methods that Nestle may
employ include:
a. Employee interviews
Nestle can conduct employee interviews either face-to-face or through virtual meetings
using video conferencing tools like Zoom or Microsoft Teams. They may prepare a set of
interview questions and engage in one-on-one or group interviews with employees.
Nestle could conduct interviews with product development engineers to gather insights
on their roles and responsibilities. They can inquire about the specific tasks involved in
developing new products, such as conducting research, formulating recipes, and testing
prototypes.
Here are some questions that Nestle may ask during employee interviews in the context
of product development:
- Can you describe the typical tasks and responsibilities you undertake as a product
development engineer?
- What is the process you follow when developing a new product from concept to launch?
- How do you conduct research and gather insights to inform your product development
decisions?
- Can you provide examples of specific projects you have worked on and the outcomes
achieved?
- What techniques or methodologies do you employ when formulating recipes or
conducting sensory evaluations?
- How do you collaborate with cross-functional teams (e.g., marketing, R&D, packaging)
during the product development process?
- What challenges have you encountered during product development, and how did you
overcome them?
- How do you ensure that products meet quality standards and comply with regulatory
requirements?
- Can you describe any innovative approaches or techniques you have used to enhance
the product development process?
- What tools or software applications do you utilize in your role to support product
development activities?
b. Supervisor interviews
Similar to employee interviews, Nestle can conduct supervisor interviews using video
conferencing tools or in-person meetings. They can schedule meetings with supervisors to
discuss job roles, responsibilities, and performance expectations.
Nestle may interview project managers or team leaders responsible for overseeing
product development initiatives. These interviews can provide information about the overall
project objectives, timelines, resource allocation, and coordination with cross-functional teams.
Here are some questions that Nestle may ask during supervisor interviews in the context
of product development:

13
 - Can you provide an overview of your role as a supervisor in the product development
department?
- What are the key objectives and responsibilities you have in managing product
development projects?
- How do you ensure effective coordination and communication among the team
members involved in product development?
- What strategies do you employ to meet project deadlines and ensure timely delivery of
new products?
- How do you assess the skills and capabilities of your team members to assign tasks and
responsibilities?
- Can you describe the process you follow to monitor and evaluate the progress of
product development projects?
- How do you facilitate cross-functional collaboration between different teams involved
in product development, such as R&D, marketing, and packaging?
- How do you handle conflicts or challenges that arise during the product development
process, both within the team and with external stakeholders?
- What metrics or key performance indicators do you use to measure the success of
product development projects?
- Can you provide an example of a successful product development project you have
supervised and highlight the strategies or practices that contributed to its success?
c. Structured questionnaires
Nestle can create structured questionnaires using online survey platforms such as
SurveyMonkey or Google Forms. They can distribute the questionnaires electronically to
employees, supervisors, or other stakeholders and collect their responses electronically as well.
Nestle can create structured questionnaires and distribute them to product developers.
The questionnaires can capture details about the development process, including idea
generation, concept testing, product formulation, sensory evaluation, and quality control
procedures.
Here are some questions that Nestle may include in structured questionnaires for
employees involved in product development:
- On a scale of 1 to 5, please rate the importance of the following tasks in the product
development process: market research, concept ideation, recipe formulation, sensory
evaluation, quality control, and regulatory compliance.
- How frequently do you collaborate with other teams or departments (e.g., marketing,
R&D, packaging) during the product development process?
- Please rate your level of proficiency in utilizing software tools and applications relevant
to product development, such as recipe management systems, sensory evaluation
software, or project management tools.
- How would you rate the effectiveness of communication within your product
development team, both in terms of clarity of information and timeliness of updates?
- What are the most common challenges you encounter during the product development
process, and how do you typically address them?
- How satisfied are you with the level of support and resources provided for product
development activities, including budget, equipment, and training opportunities?
- Please rate your level of involvement in each stage of the product development process,
from concept generation to launch.

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 - How often do you participate in professional development activities, such as
workshops, conferences, or training sessions related to product development?
- How frequently are your product development projects evaluated for their alignment
with market trends, consumer preferences, and business goals?
- In your opinion, what are the key factors that contribute to the successful launch of a
new product, and how well do you believe Nestle currently addresses these factors?
d. Open-ended questionnaires
Similar to structured questionnaires, Nestle can use online survey platforms to create
open-ended questionnaires. These questionnaires allow respondents to provide descriptive
responses and elaborate on their experiences, challenges, and suggestions related to the job.
Nestle could use open-ended questionnaires to collect feedback from product
development team members regarding their experiences and suggestions for improving the
product development process. This can include questions about collaboration, communication,
and innovation within the team.
Here are some open-ended questions that Nestle may include in questionnaires for
employees involved in product development:
- Please describe your role and responsibilities in the product development process. What
are the key tasks you are responsible for?
- Can you provide an example of a recent product development project you worked on?
Describe the challenges you faced and how you overcame them.
- In your opinion, what are the most important factors to consider when developing new
products that meet customer needs and preferences?
- How do you incorporate consumer insights or market research findings into your
product development decisions?
- Can you share an innovative approach or technique you have used in the product
development process? How did it contribute to the success of the project?
- What are the main communication channels or tools you use to collaborate with cross-
functional teams during the product development process?
- What kind of resources or support do you require to enhance your effectiveness in
product development? Are there any specific areas where you feel additional support
would be beneficial?
- How do you ensure that the products you develop meet quality standards and comply
with regulatory requirements? Can you describe any specific procedures or checks you
follow?
- How do you approach risk assessment and mitigation in the product development
process? Are there any specific measures or protocols you follow?
- From your perspective, what improvements or changes would you suggest to enhance
the overall product development process at Nestle?
e. Observation
Nestle may assign trained observers to directly observe employees while they perform
their job tasks. Observers can use checklists or electronic tools to record their observations and
gather data about job activities, work processes, and employee interactions.
Nestle may directly observe product development team members during brainstorming
sessions or ideation workshops. Observers can note the techniques used, creativity levels, team
dynamics, and problem-solving approaches employed by the team.

15
 Here are some specific aspects Nestle might observe during the product development
process:
- Collaboration and Team Dynamics: Observers can assess how well team members
collaborate and communicate with each other. They can observe team meetings,
brainstorming sessions, and group discussions to evaluate the level of engagement, idea
sharing, and overall synergy among team members.
- Idea Generation and Concept Development: Observers can witness the process of
generating new product ideas and developing concepts. They can note the methods
used, such as brainstorming, prototyping, or market research, and observe how ideas
are refined and transformed into viable product concepts.
- Research and Development: Observers can track the activities of researchers and
developers involved in product formulation, recipe creation, and sensory evaluation.
They can observe laboratory procedures, data collection methods, and the utilization of
scientific principles in the development process.
- Cross-Functional Collaboration: Observers can assess how different teams, such as
marketing, research and development, and packaging, collaborate during product
development. They can observe meetings, interactions, and joint decision-making
processes to evaluate the effectiveness of cross-functional collaboration.
- Quality Control and Compliance: Observers can monitor quality control procedures
throughout the product development process. They can assess how quality standards
are implemented, adherence to regulatory requirements, and the effectiveness of quality
control checks at different stages of development.
- Testing and Evaluation: Observers can witness sensory evaluations, product testing,
and feedback sessions. They can observe how products are evaluated for taste, texture,
appearance, and other sensory attributes. They can also note the methodologies used
for consumer testing and gathering feedback.
- Project Management and Timelines: Observers can track project management practices
and adherence to timelines. They can observe how project milestones are set,
monitored, and met, and whether adjustments are made to accommodate unforeseen
challenges or changes in priorities.
- Innovation and Problem-Solving: Observers can identify instances of innovation and
problem-solving within the product development process. They can note how teams
tackle challenges, generate creative solutions, and apply innovative approaches to
enhance product development outcomes.
f. Employee work-logs
Nestle can provide employees with digital work-log templates or use specialized
software applications that allow employees to log their daily activities, tasks, and time spent on
each task. These logs can be collected electronically for analysis.
Nestle could ask product developers to maintain work-logs where they record their daily
activities and progress in developing new products. These logs can provide insights into the
time spent on different stages of the development process, challenges faced, and lessons
learned.
When using the Employee Work-logs method, Nestle can ask employees involved in
product development to maintain detailed logs of their daily activities and progress. Here are
some specific elements that can be included in the work-logs:

16
 - Date and Time: Employees should record the date and time for each entry to provide a
chronological record of their activities.
- Task Description: Employees should provide a detailed description of the tasks they
worked on during the day. This can include activities such as research, concept
development, recipe formulation, sensory evaluation, meetings, or any other relevant
tasks.
- Duration: Employees should note the amount of time spent on each task or activity.
This helps in understanding the allocation of time and identifying areas that may require
more or less time in the future.
- Challenges and Solutions: Employees can document any challenges they encountered
during the day and the solutions or approaches they used to overcome them. This
provides insights into problem-solving abilities and areas where additional support may
be required.
- Milestones or Accomplishments: Employees can highlight any significant milestones
achieved or notable accomplishments during the day. This can include completing a
phase of the project, reaching a target, or successfully resolving an issue.
- Collaboration and Communication: Employees can note any collaboration or
communication activities that they are engaged in during the day. This can include
interactions with team members, cross-functional teams, or stakeholders, both within
and outside the organization.
- Lessons Learned: Employees can reflect on their day's work and document any lessons
or insights gained. This helps in continuous improvement by identifying areas for
enhancement or adjustments in the future.
g. General evaluation about methods used by Nestle for Job Analysis
Employee interviews along with supervisor interviews are conducted by the
organization to find out the tasks that need to be performed under a job. Such interviews can
also be panel or group or even individual at times.
Structured questionnaires are filled out by all the employees and supervisors, within a
particular department, after every six months.
Observation is not the most popular method used at the organization but nevertheless,
it is used by supervisors to get all the information relating to the job analysis of a particular job.
5. Verify
Verification is a critical step in the job analysis process to ensure that the information
gathered accurately reflects the essential functions and qualifications required for a Product
Development Specialist position in Nestle. There are some ways Nestle verify the job analysis:
Conduct a job review
After gathering information from interviews, questionnaires and observation, Nestle
conducts a job review with current or previous Product Development Specialists. This review
can be used to ensure that the information gathered accurately reflects the essential functions
and qualifications required for the position.
According to Nestlé Employee Reviews for Product Development Specialist, one
employee reviews: "Great product development job. Fit my skills perfectly. Nice amenities.
Great work team. Excellent salary, team and leadership".
Consult with subject matter experts

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 Consulting with subject matter experts, such as senior leaders in the organization or
individuals with specialized knowledge in the field of product development, can provide
valuable feedback on the job analysis. These experts can help ensure that the job analysis is
comprehensive and accurate.
Review the job analysis with HR and legal teams
Reviewing the job analysis with HR and legal teams can help ensure that the information
gathered complies with all applicable laws and regulations, and that it aligns with the company's
HR policies and practices.
As a wellbeing company, Nestlé is bound to maintain the compliance issues; as a result
this job analysis mainly focuses on the existing and new rules imposed by the Government and
WHO. Along with that Nestle also has its own required principle for Product Development
Specialists to ensure the nutrition and quality factors for its products through the process of
product development.
Conduct a pilot test
Conducting a pilot test of the job analysis can help ensure that the information gathered
accurately reflects the essential functions and qualifications required for the position. This pilot
test can involve selecting a small group of current or potential Product Development Specialists
and using the job analysis to evaluate their competencies and qualifications for the role.
Overall, verification is an important step in the job analysis process for a Product
Development Specialist position in Nestle. By using multiple verification methods, the
company can ensure that the job analysis accurately reflects the essential functions and
qualifications required for the position, and that it aligns with the company's HR policies and
practices.
1. Job description and specification

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- The job title: Product Development Specialist
- Department: Technical Applications Group (TAG)
- Requisition ID: 173505

19
 - Location: Solon, OH
- Time type: Full time
- Poste date: 22/09/2023
- Job Summary:
Does working in product development to enable business goals while leveraging your
experience to solve problems, propose optimization solutions, and create new and robust
products sound interesting and engaging to you?
Join our product development team, known as the Technical Applications Group
(TAG)! You will work across multiple product brands in the world’s largest Food Company.
We are looking for someone with a growth mind-set that is willing to leverage their experince
learning new products, systems, and solutions.
- Primary responsibilities:
+ Implementation of Innovation & Renovation strategy for the supported product
categories in the market. Leverage technical experience to develop, implement,
and execute creative product/process development activities (e.g. bench top, pilot
plant, and internal/external factory) to achieve project goals and deadlines to
delight the consumer.
+ As the Technical Lead: Apply leadership, coaching and influencing skills to steer
the project in accordance with Key Success Criteria to deliver the project on time,
at or below the COGS target, and in a way that delights the consumer.
+ Formulate the product within our capabilities
+ Match the product shown in consumer testing (and don’t allow it to be fielded if
you don’t have a path to execution)
+ Do a robust complaint reduction exercise and mitigate the key risks
+ Ensure the proper controls are in place to match the gold standard every time.
+ Act as the key point of contact TO the factory to ensure proper implementation of
the technical solution
+ Introduction of new products and processes within factories. Collaborate and
influence internal and external project teams (Teams are made up of R&D, Product
Developers, Project Managers, Quality, Regulatory, Engineering, Packaging,
Factories, Marketing, Co-Manufacturing, Purchasing, and Supply Chain, etc.) to
develop, industrialize, and launch Innovation and Renovation projects.
+ Provide working equipment / product knowledge guidance and support to the
Factory / R&D / Engineering resources during the development of new technology
and processes
+ Continuously improve/optimize current products and processes within factories
according to local business needs and supply situation and/or implementation of
initiatives. Lead technical projects including technical assistance, sourcing, quality
improvements, compliance, and productivity cost savings. This includes
establishing and managing timelines, uncovering roadblocks, defining critical
paths, and identifying resource constraints.

20
 + Ensure adherence to all products, processes, materials standards. Comply with
Nestlé requirements (includes 60/40+), external standards, and local regulatory
framework. Identify, influence, and lead the development of the product and
process standards within the Nestlé systems.
+ Act as Quality Lead for various projects as assigned. This includes practical
application of HACCP/Food Safety fundamentals, new material onboarding,
allergen/claims validation and process capability.
+ Continuous improvement of technical skills and personal development, while
being a proactive affiliate member of a Nestlé Expert Network and/or external
networks. Acts as an ambassador for Nestle USA TAG when representing globally
or externally.
+ Develop expertise for product and process mastership within TAG Assist in the
development of competencies and training materials required for product/process
mastership to enable manufacturing excellence. This includes knowledge and
formula expertise in both product and process. Helps to build capability and
process mastery within the factory and TAG. Represents TAG in general
conversations as a SME on manufacturing finished product.
+ Provide first line support to factories.
+ Especially in the areas of ingredient, recipe and processing to ensure consistent
production of high-quality products for the consumer

Job specilization
- Education:
+ A BS or MS degree in Food Science, Food Engineering, Chemical Engineering or
related field or equivalent practical experience.
+ Position requires approximately 25% travel.
- Experiences:
+ Prefer minimum 3 years of product or process development experience in CPG or
related field.
- Skills:
+ Ability to work in a fast paced and high performing environment with autonomy
+ Organizational skills & ability to manage multiple projects and assignments, Project
Management Skills and Capabilities
+ Communication skills: interpersonal, presentation, oral and written, strong
networking and stakeholder management skills
+ Highly motivated, critical thinker, goal oriented and easily adapts to change and
manages through ambiguity
+ Experience/knowledge and practical application of HACCP and Quality/Food Safety
Requirements
+ Problem Solving Skills (Go See Think Do, DMAIC experience)
+ Business acumen including an understanding of the businesses where project work is
occurring

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 + Understanding of the consumer and an ability to focus work with the consumer in
mind
+ Computer Skills: SAP, Recipe Management Systems, Microsoft Office applications:
Excel, Power Point, Word, Access, Sharepoint, Teams
III. Conclude and propose some solutions to improve Nestle 's Job analysis
1. Overall assessment of the company's Job analysis process
1.1. Advantages
Nestle has several strengths in the job analysis process, including:
● Comprehensive job analysis methods: Nestle employs a variety of job
analysis techniques, such as interviews, observations, and questionnaires, to gather
information about job roles and responsibilities. This allows them to obtain a
comprehensive understanding of each job and identify the skills, knowledge, and
abilities required.
● Focus on diversity and inclusion: Nestle places importance on diversity
and inclusion, which is reflected in its job analysis process. This means that job roles
and requirements are designed to be inclusive and considerate of people from diverse
backgrounds, cultures, and experiences. Nestle's commitment to cultural diversity and
inclusion.
● Career opportunities, and equal opportunities for all employees:
With respect for diversity being one of their core values, Nestle reinforces this
commitment by promoting awareness and understanding to eliminate unconscious bias.
Additionally, Nestle has written an open letter to Congress offering strong support for
the Equality Act. This shows that the company is actively working towards promoting
equal opportunities and inclusivity for all employees, including those with disabilities.
1.2. Disadvantages
● Inadequate data collection: Without proper data collection, identifying
the skills, knowledge, and abilities required for a job can be challenging. Compared to
Coca Cola, Nestle’s job specification and job description are less specific in the
necessary qualifications, knowledge, and skills.
● Time-consuming and physically demanding: Conducting a job
analysis can be a time-consuming and involved process, especially if multiple data
sources, such as interviews, surveys, and observations, must be gathered. An in-depth
job analysis can take up a lot of time and resources and may not always be practical
given business constraints.
2. Compare with the Job analysis process at the same business unit
Coca-Cola, a global champion in the beverage industry, is a formidable competitor to
Nestle. They established a portfolio of drinks that is best positioned to develop in an ever-
changing market: from dairy to water to sparkling beverages and everything in between, they
offer over 200 brands of beverages.
By conducting an analysis of the product development specialists employed by Nestle's
competitor - Coca-Cola, we can draw comparisons and consider whether the job analysis
function performs efficiently in Nestle. Hence, we opted to scrutinize the role of a senior

22
product developer at Coca-Cola as it bears certain resemblances to the position we have selected
at Nestle.

2.1. Organization analysis

Coca-Cola has established a strategic long-term objective for their enterprise and has
introduced a "Roadmap" to achieve mutual success with their bottling associates through a 2020
vision.
The vision of Coca-Cola is to craft the brands and choice of drinks that people love and
enjoy, to refresh them in body and spirit. And done in ways that create a more
sustainable business and better shared future that makes a difference in people’s lives,
communities and our planet
The company's mission statement outlines its fundamental objective and serves as a
benchmark: to refresh the world and make a difference.
Coca-Cola adheres to a set of values that guide their actions and delineate their conduct
in the global arena related to leadership, collaboration, integrity, accountability, passion,
diversity and quality.
Moreover, the operational structure of The Coca-Cola Company comprises four distinct
geographic operating segments, namely Europe, Middle East & Africa; Latin America; North
America, and Asia Pacific. The reporting structure of the company encompasses the non-
geographic segments of Global Ventures and Bottling Investments Group (BIG).
Besides, Coca-Cola has established several function-based groups that are organized
based on shared employee skill sets and experience within the organisation.
Here are some functional groups:
- Marketing.
- General Counsel.
- Security.
- Investor Relations.
- Global Community Affairs.
- Global Finance Operations.
- Mergers & Acquisitions.
- Services Operations.
- Global Flavor Supply.
- Communications, Sustainability, and Strategic Partnerships.
- Technical and Innovation.
- Accounting.
The company's departments are accountable for diverse functions, including but not
limited to product development, advertising, financial management, and technology
infrastructure.
2.2. Select representative position
In order to gain a comprehensive understanding of the role of senior product developer,
Coca-Cola may designate a product developer to conduct an analysis of the primary
responsibilities and requirements, as well as the minimum educational qualifications.

23
 The position of a product developer at Coca-Cola holds significant importance in
propelling the company's progress and expansion through innovative measures. Consequently,
certain pivotal duties may comprise spearheading initiatives for novel product creation,
restructuring, and ensuring operational resilience. Furthermore, a product developer may
assume the responsibility of performing market research, recognizing consumer trends, and
cooperating with cross-functional teams to introduce novel products to the market.
In order to discharge its duties, Coca-Cola mandates that its product developers possess
a bachelor's degree in a pertinent discipline, such as food science, product development, or
engineering. Additionally, a minimum of 3-5 years of experience in product development or a
related field may be necessary, along with robust technical competencies in domains such as
product design, formulation, and testing, and familiarity with the food and beverage sector.
2.3. Collect and review data, verify
Due to the confidential nature of collecting and reviewing data, and verifying for job
analysis, it is not feasible to disclose specific details. However, according to some
investigations, Coca-Cola may use a combination of internal and external data sources to
conduct job analysis, such as interviews, surveys, observations, and job performance data.
2.4.Job description and specification
- Job Title: Senior Product Developer
- Department: Technical, Innovation & Supply Chain
- Company: The Coca-Cola Company
- Location: Shanghai, Shanghai, China
- Job ID: R-86583
- Time Type: Full time
- Post Date: April 7, 2023
- Summary/ Job purpose
The Coca-Cola Company seeks a candidate who can exhibit proficiency in both
leadership and functional skills in spearheading dairy projects. The ideal candidate should
possess the ability to develop and reformulate dairy products based on consumer and market
insights, from ideation to commercialization in various markets. This requires adept
management of complex projects, from insights and concept to execution, and effective
collaboration with global and regional partners and teams, including global development and
innovation teams, technical operation, supply chain, regulation, QSE, marketing teams, and
bottling systems, among others. Additionally, the candidate should be able to work with
external strategic partners.
- Primary responsibilities:
+ Leading the projects as Dairy SME for new product development, reformulation, and
business continuity & productivity to ensure the end-to-end technical solution is
delivered in an efficient and effective way through leveraging network organization who
you will constantly build, reinforce and engage.
+ Leading the projects as Dairy SME to identify both technical and market insights to
establish and lead technical initiatives/platforms to co-create innovation pipeline for
short/mid-term business needs and long-range plans while considering driving
technology synergies, reapplication, and expansion across our operation units and
global markets.

24
+ Leading the projects as Dairy SME to discuss and align the product design brief with
cross-function teams, consider all the technical elements and implications as well as
business context are demonstrated.
+ Designing, developing, conducting, and/or reviewing experiments (e.g., laboratory or
process experiments, pilot plant trials, and commercial line trials) to deliver new
products; evaluating ingredient, product, or packaging safety, efficacy, or claims; or
evaluating new ingredients, materials, products, processes, operation in applications.
+ Recording data from analyses or experiments in a computer, logbook, or laboratory
notebook.
+ Writing detailed & accurate reports for analyses, experiments, or projects (e.g.,
equipment validation, evaluation of new processes). Communicate clearly in email and
verbally with technical, non-technical, domestic, and international audiences.
+ Providing technical solutions, technical risk assessment, and reflecting in project
meetings, proactively seeking problem-solving solutions with clear communication and
alignment on the action plan with key partners.
+ Applying knowledge of sensory and consumer testing techniques and principles to
influence consumer test design and collaborate intelligently with the sensory team and
organization unit partners.
+ Developing and maintaining effective working relationships across systems and
strategic suppliers to support business growth initiatives.
+ Provide support to the organization unit to identify, manage or resolve incidents (e.g.,
critical emergencies, product withdrawals/recalls, disasters, potential business threats)
to maintain the integrity of our products and trademarks and to minimize interruptions
to the system.
+ Protecting information provided in confidence from outside sources (bottlers and other
business partners) and ensure this information is not disseminated to those not directly
involved.
+ Developing quality standards, specifications, or requirements (e.g.,
concentrate/beverage base, ingredients, packaging, beverage, processes, and new
technology) to ensure the quality and integrity of products, and to protect the trademarks
of the Coca-Cola Company.
+ Conducting a review of scientific or other literature to maintain and improve laboratory
knowledge/skills.
+ Using and maintaining laboratory equipment and instrumentation (e.g., troubleshooting,
conducting preventative maintenance, calibrating, and repairing).
● Job specification
- Education & Professional Qualification:
+ The Master of Science or The Bachelor of Science (depending on the experience) in
Dairy Science, Food Science, or a related field
+ Project Management: Manage multiple dairy projects, knowledge of project
management principles, and the ability to apply the principles, tools, and techniques to
develop/plan, manage, or execute projects or work plans to ensure successful
completion (e.g., on time, within budget).
+ Food or Dairy Product Development: Deep knowledge and practical application of the
dairy product development. Flexible and creative development skills with a strong
attention to detail.

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+ Ingredients: Knowledge of and experience with key ingredients dairy, stabilizer, and
sweeteners, etc
+ Food or Dairy beverage manufacturing: Knowledge of and ability to develop and apply
processing techniques to make sure successful scale-up to market.
+ Flavor Industry Knowledge: Knowledge of flavoring materials, the flavor industry, and
the trade organizations that represent them.
+ Computer Skills: Knowledge of Microsoft suite of programs (Word, Excel, PowerPoint,
Outlook), formula/database type systems, and capable user.
+ Endurance: Willingness and ability to occasionally function effectively over extended
periods of time. Ability to be flexible and adjust priorities based on business needs.
+ Laboratory Practices: Knowledge and application of Good Laboratory Practices (e.g.,
handling of chemicals and glassware, preparation of standards and reagents, proper
measuring techniques, data management, and housekeeping).
+ Proprietary Composition Information: Ability to recognize and protect proprietary
information as it relates to formulas and ingredients.
+ Language Requirements: Able to communicate in English (both written and oral)
- Experience:
At least 3 years of professional working experience in R&D, technical function in food
industries including food ingredient (e.g stabilizer) suppliers or other FMCG industries,
dairy experience, and strong stabilizer experience are preferred.
- Skills:
+ Competent – Dairy and/or Food Science
+ Competent – Dairy or Beverage Technology
+ Proficient- Sweetener technology and application in dairy beverages
+ Competent – Picasso system
+ Competent – Market and consumer insights
+ Proficient – System dynamic
+ Competent – Communication
+ Competent – Technical leadership skills
+ Proficient – Sensory science / TCR Excel Competent Proficient Working Knowledge
Independent Judgment:
+ Responsibilities are typically stated as broad goals or areas of accountability. There is
substantial latitude in determining how to accomplish the goals.
- Core Competency:
+ Actively challenge applying innovative ideas to own projects and pipeline logical and
strategic thinking; estimating magnitude of risks with fact-based logics and propose
potential solution alternatives; experimental designing, deep considerations for the
results, concise report and defining next steps.
+ Communication skills including presentations, negotiations, meeting organizations,
constructive discussions for the project, and initiatives.
+ Growth behaviors should support the job objectives and principal accountabilities.
Drive innovation, take responsibility and own the outcomes.
+ Leadership behaviors: influence skills, skills to drive consensus, growth mindset,
resilience, strategic thinking, network skills, entrepreneurship, accountability, agile,
comfort with complexity and ambiguity, push for progress, and version up.

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 2.5. Compare job analysis for product developer position in Nestle and Coca-Cola
The job analysis process of Coca-Cola is deemed superior owing to the
comprehensiveness and diversity of the job description, along with the specificity of the job
specification. Coca-Cola has unambiguously articulated the assigned duties and corresponding
accountabilities. Furthermore, Coca-Cola explicitly specifies the necessary qualifications,
knowledge, and skills. Coca-Cola explicitly outlines the requisite level of expertise for the
necessary competencies. The provision of detailed job descriptions not only facilitates a
comprehension of the job responsibilities and tasks for potential candidates, but also enhances
the efficiency and efficacy of the recruitment process.
3. Some solutions to improve the Job analysis of Nestle
To form a really detailed and effective job analysis requires a lot of factors as mentioned
above, and the team also wants to suggest to Nestle some solutions to the problem of more
effective job analysis.
Establish clear objectives:
Nestle must establish clear objectives for conducting job analysis.
This helps Nestle to accurately document employee responsibilities and job duties,
which can be used to develop relevant performance measures and training programs.
Additionally, clearly defined job objectives can guide the hiring process and ensure candidates
are selected based on their ability to meet the specific requirements of each job position.
Overall, establishing clear objectives is essential for Nestle to effectively manage their
workforce and achieve their organizational goals.
Standardize the process:
Standardizing the process of job analysis will help Nestle by ensuring consistency and
objectivity in the data collected from different jobs. This will make it easier to compare and
evaluate the requirements and duties of different positions within the organization. It will also
help in identifying areas where training or development may be needed, and in setting clear
performance expectations for employees. Additionally, standardization may help Nestle align
its job analysis process with industry best practices, which can improve the overall effectiveness
of its human resources management.
Use technology:
Using technology can significantly improve the job analysis process for Nestle by
streamlining data collection and analysis, reducing human error, and increasing the accuracy of
the resulting job descriptions. Technology tools such as online surveys, job analysis software,
and artificial intelligence can also provide valuable insights into job requirements and help
identify skills gaps or areas for improvement. By leveraging technology, Nestle can save time
and resources while making the job analysis process more efficient and effective.
Train managers:
Nestle can provide training to managers on job analysis techniques, such as interviewing
skills, data analysis, and report writing. Train managers can help Nestle in the job analysis
process by providing insights into the specific tasks and responsibilities required for each job
position. They can also provide feedback on the skills and qualifications necessary for a
particular role and assist in crafting accurate job descriptions. Additionally, train managers can
offer suggestions on potential training and development opportunities for employees in each

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job position to help them acquire or improve the skills necessary to perform their job duties
effectively.
Review job descriptions:
Nestle can review and update job descriptions regularly to ensure that they are accurate
and up-to-date. This can improve communication between managers and employees about job
duties, expectations, and performance.
This enables Nestle to produce a comprehensive and detailed analysis of the skills,
knowledge, and abilities required for each job and helps them identify any gaps in their current
workforce. Additionally, regular review and updating of job descriptions can help Nestle stay
up-to-date with industry trends and changes in the job market, ensuring they attract and retain
the best talent.
Consider future needs:
Job analysis should consider the future needs of the organization, taking into account
changes in technology, customer demands, and workforce demographics.
Evaluate the effectiveness of the job analysis process:
Regularly evaluate the effectiveness of the job analysis process to ensure that it is
meeting the needs of the organization and employees.

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