Effective Communication Project

Part I - Personal communication

Reflect and answer the following questions:

Do you think you got enough skills to socialize when you were little? Why yes/no?

No, because since I was a child I have had some problems socializing with some
people, I have always been a very painful person and it is difficult for me to have
conversations with new people.

When I was in high school, I discovered a problem that I have when exposing in front
of many people, when I get nervous and I am in front of many people and someone
makes me laugh or I see someone I know, I start to have a fit of laughter and there
are times when I can't control myself; however I'm already working on that and I can
already control When I'm meeting some people.

In recent years I have worked on this problem and sometimes it happens to me but I
control myself, I have also worked on socializing with new people, it is a little difficult
for me because there are times when I only feel happy or safe with people who are
in my social circle, personally I am not a person who likes to socialize, but in the
same way I do not refuse to

How do you think your gender identity or sexual orientation has changed the way
you interact with people?

When I was little my parents educated me in a way, in which, they always taught me
that boys and girls can only be a couple and if I saw a relationship of the same
sexes, I saw it badly and my parents told me that that was very bad, little by little my
mentality was changing and apparently I never had problems, that I discriminate
against someone who liked the same sex or so Have different tastes from others, I
think we must be free and despite the social pressure, we must support all those
people who fight every day to defend their tastes, personally it does not affect me at
all when seeing people who have different tastes from mine, in the same way I know
that I should not treat them badly and I do not have the right to make anyone feel
bad, it does not Good to learn things from new people; I still remember when in high
school, many of my classmates were afraid to say their sexual preferences, because
several of them educated us differently.
Part II - Professional Communication

First name only (without surnames)

Cristian Uriel.

Area and professional position

Purchasing area, administrative.

How many years of experience do you have?

What was the problem? (Give him enough details just to understand the problem)

There was no correct process of returning the product offered by the company, I was
unconsciously biased in that problem, because I was in charge of receiving the
returns and carrying out the process for review of the legal area.

The company did not pay attention to the problems that existed or to what we faced
every day with customers.

The company was not an active listener, since they reviewed it from the center, it
was centralized the process was reviewed in Mexico City, we were here in the city of
Puebla and they did not know how the customers got with the problem or how they
shouted about the bad process they were carrying.

We let the company know, they tried to improve the situation, but since they didn't
know the real problem that was lived on the floor, they only made a few changes in
the process but they didn't help much.

At the time of customer service use logical reasoning, because the solution is sought
at the moment, the communication was not good from here to there, the main thing
was that they did not answer and you yourself had to find a solution to the problem
without the appropriate bases.