nferior services:

1 Hotel was not good, as per plan its 3 star hotel but hotel was a local one.
2 Delhi hotel Repose which even doesn’t has its own restaurant; we had our food on hotel
terrace in unhygienic place.
3 Agra’s Hotel East Gate was full of bug; one of members had a allergies on her skin due to
that.
4 As per agreement, tolls, parking allowances has been included in cost but still driver made
us pay parking charges at airport.
5 Driver was very arrogant and non-supporting, though he know we have elderly people and
children with us me made walk by parking his vehicle on distance location though tourist
vehicle were allowed to go to nearby tourist places causing great discomfort.
6 It was agreed that vehicle will be with us throughout our journey but at Agra drivel left us at
hotel and went to his hometown due to which we have to make arrangement for our travel
by self to visit Taj Mahal.

Mental agony and stress

1 Throughout our journey we faced numerous issues due to badly planned trip and inferior
services by Xplore travels which lead to mental agony and stressful environment for us.
2 Payments were not made in time to driver due to which driven has kept us on hold and not
ready to drive vehicle until payments is made to him.
3 Payment to Hotel Konark were not made due to which hotel owner has asked us to make
payment or he will stop services for us and will not let us leave hotel until we make
payments.

Fraud

1 As per agreement deal was agreed on Rs. 6700 per person for 21 person, but while making
final payments rate has been change to Rs. 6800.
2 Hotel confirmation Vouchers that was provide to us mentioned that all payments has been
made to all Hotels but when we reached hotel Konark they confirmed that payments were
not made to them and when we tried to reach out to Xplore Travels person (Swapnil
Jadhav ) he was seems to be drank and non-helpful, under extreme mental pressure and
stressful environment we made decision to make payment from our pocket which was then
reimbursed by Explore travels after numerous follow-ups and that to in bits and pieces.