One day, my friend and I planned a trip, so we booked a hotel room for which we paid $20 per night.

We
also told the receptionist in advance that our arrival time would be at 12am. But when we got there, it
turned out that the hotel had not received our reservation.

I felt annoyed and even a little panicked because it was already night, but I tried to stay calm and
decided to look into the situation. I contacted the hotel administrator and he started trying to fix the
situation. Luckily, I was able to find my booking confirmation on my phone.

The hotel administrator understood that this was an unpleasant situation, so he apologised to us for this
mistake and the delay in service.After that, he offered us a discount for our next visit and provided us
with a free room for that night to compensate for our hardship. We were very grateful for this approach
and realised that the hotel really values its customers