Barbershop Mystery Shopper Report

General information :

 Barbershop name : Look Us barbershop

 Location of barbershop : Nologaten No.132, Nologaten, Condongcatur, Kec. Depok,
Kabupaten Sleman, Daerah Istimewa Yogyakarta
 Visit Date : 3 May 2023
 Visit Time : 01.33-02.45 AM
 Rate :

Service and Quality

1. Compliance with health protocols

 Are visitors and barbershop staff wearing masks correctly?
- barber staff use masks, but visitors are not required to use masks considering that the spread
of covid-19 is also decreasing in Indonesia at this time.
 Is there body temperature checks for visitors before entering the barbershop?
- No, there is no temperature measurement here since covid has decreased.
 Are barbershop staff using gloves when serving customers?
- there are some barber people using gloves and some are not.

2. Cleanliness and comfort of the barbershop

 Does the barbershop look clean and tidy?
- Yes, the barbershop is very neat and clean. they always clean it after serving customers.
 Are the chairs and tools used clean and sterilized?
- Yes, after shaving their customers' hair. they always clean the equipment used.
 Is the music played appropriate for the barbershop ambiance?
- No, the music played varies. Sometimes it's relaxing and sometimes it's a little annoying
because it's too loud.

3. Quality of service
 What is your impression of the service from the barbershop staff?
- Good, friendly and clean barbershop. reflects staff who adhere to the SOPs given.
 Did the barbershop staff give useful advice or recommendations regarding hair care?
- It depends on the package you want, but in the standard package you get a hair wash and
tonic as well as styling by them.
 Did the barbershop staff explain the products used?
- yes, of course if we ask then they will explain.

4. Quality of the haircut

 What is your impression of the haircut result?
- very good and very satisfying because it matches the expectations that I gave at the
beginning.
  Is the haircut result according to your wishes?
- Yes
 Did the barbershop staff give a satisfying finishing and styling?
- Yes, the barbershop here is experienced so they make us satisfied with the results given.
Even if you don't ask for a special hairstyle then they will cut your hair according to your
facial character and head shape so as to make it feel right.

Conclusion

 Would you recommend this barbershop to friends or family?

- Of course, I recommend this barbershop to some of my friends because I feel satisfied after
being a customer here.
 Are there any suggestions or feedback to improve the service and quality in this
barbershop?
- I have shaved here several times and the results are always satisfactory. but there are some
evaluations from me that might be a point that should be considered. first is that the air
conditioner in the barbershop is less cold and may feel a little hotter, second is that the
service to users is more varied such as the addition of the use of pomade or other things that
can add to customer satisfaction.