Student Regd.

No

B
COURSE CODE: DMGT501

COURSE TITLE: Operations Management

Date of Exam:- 1 Sept Session:- 9:30-12:30

Time Allowed: 3 hours Max. Marks: 80

1. This paper contains 10 questions divided in two parts on 2 page.

2. Part A is compulsory.
3. In Part B (Questions 2 to 10), attempt any 6 questions out of 9. Attempt all parts of the questions
chosen.
4. The marks assigned to each question are shown at the end of each question in square brackets.
5. Answer all questions in serial order.

PART A
Q 1. Write short notes on following. [2× 10 =20]
a. Six M’s of production
b. Automation
c. Productivity
d. Patents
e. Mass Customization
f. Quality Control
g. Advantages of Control Charts
h. ISO 14000
i. Total Quality Management (TQM)
j. Inventory Costs

PART B

Q2. What do you mean by productivity? How it can be increased? Give various factors contributing
to increase of productivity. [10]
Q3. Briefly explain the concept of ‘new product development’. [10]
Q4. Discuss the factors to be considered while taking location decisions. [10]
Q5. Discuss the various standards under ISO- 9000 system. What are the objectives behind setting
these standards? [10]
Q6. Define inventory. What are the functions of inventory? Discuss about inventory control system.
[10]
Q7. Define logistics. What are different types of logistics? [10]
Q8. Write an explanatory note on ‘KAIZEN’. [10]
Q9. A local distributor of a tyre company expects to sell approximately 9600 steel belted radial tyres
of certain size for next year. Annual carrying cost per tyre is Rs. 16, ordering cost Rs. 75. Distributor
operates 288 days.
1. What is economic order quantity
2. How many times store orders
3. Length of an order cycle
4. Total annual cost if EOQ quantity ordered [10]
 Q10.(a) Determine the co-ordinates of centre of gravity
Destination x,y weekly quantity
D1 2,2 800
D2 3,5 900
D3 5,4 200
D4 8,5 100 [05 marks]
(b) A photo processing company intends to open a new branch store. The following table contains
information on two potential locations. Which is better alternative?
Factor weight score out of 100
Alternative1 Alternative2
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Proximity to 0.10 100 60

Existing store
Traffic Volume 0.05 80 80
Rental cost 0.40 70 90
Size 0.10 86 92
Layout 0.20 40 70
Operating cost 0.15 80 90 [05 marks]