NIR/KW/18/5687

Master of Business Administration (M.B.A.) Semester—II (C.B.C.S.) Examination

OPERATIONS MANAGEMENT
Compulsory Paper—4
Time : Three Hours] [Maximum Marks : 80
Note :— (1) All questions are compulsory.
(2) All questions carry equal marks (16 marks each).

1. (A) Explain in brief the scope and importance of Operation Management.

OR
(B) What do you mean by Capacity ? Explain capacity expansion decisions and equipment selection
decisions.
2. (A) What is concept of plant location ? Explain the factor affecting plant location.
OR
(B) Tasks A, B, C ...... I, J constitute a project. The notation X < Y means that task X must be
complete before Y starts. With this notion A < B, A < C, A < D, A < E, B < F, C < G,
D < H, F < H, E < I, G < I, H < J, I < J :
(i) Draw the network diagram
(ii) Find the critical path.
Completion time for each task is given below :
Task A B C D E F G H I J
Duration (Weeks) 12 7 11 8 6 10 9 14 13 16
3. (A) 10 items kept in inventory by the School of Management studies at Central University are listed
below. Which items should be classified as A items, B items and C items ? What percentage of
items is in each class ? What percentage of total annual value is in each class ?
Items Price (in Rs.) Annual use (Units)
I 40.00 200
II 360.00 100
III 0.20 2,000
IV 20.00 400
V 0.04 6,000
VI 0.80 1,200
VII 100.00 120
VIII 0.70 2,000
IX 1.00 1,000
X 400.00 80
Summarize your results in a graph diagram.
OR
(B) What is Material Management ? Explain the concept of purchase process and purchase order.
4. (A) What do you mean by work-study ? Discuss the concept of method study and time study.
OR
(B) What is TQM ? Explain the pillars of TQM in detail.
5. (A) Explain recent trends in Operation Management.
(B) Explain in short the concept of Master Production Schedule (MPS).
(C) Explain the factors affecting inventory control.
(D) Write a note on cost of quality.

BKR—5310