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  • Starbucks Blueprint

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    Renz Sornet Quiñones
    9 views1 page
    The document outlines the physical layout and customer experience flow at a Starbucks location, including exterior and interior design elements, customer actions from arrival to ordering to payment, staff roles and responsibilities, and supporting processes. Key aspects of the customer journey covered are waiting, ordering, paying, and then either eating/drinking the order or leaving, with staff interacting onstage at various points along this line of interaction.

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    Starbucks blueprint

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    The document outlines the physical layout and customer experience flow at a Starbucks location, including exterior and interior design elements, customer actions from arrival to ordering to payment, staff roles and responsibilities, and supporting processes. Key aspects of the customer journey covered are waiting, ordering, paying, and then either eating/drinking the order or leaving, with staff interacting onstage at various points along this line of interaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    Starbucks Blueprint

    Uploaded by

    Renz Sornet Quiñones
    The document outlines the physical layout and customer experience flow at a Starbucks location, including exterior and interior design elements, customer actions from arrival to ordering to payment, staff roles and responsibilities, and supporting processes. Key aspects of the customer journey covered are waiting, ordering, paying, and then either eating/drinking the order or leaving, with staff interacting onstage at various points along this line of interaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Starbucks Blueprint

    Physical Evidence Starbucks Menu Promotion


    Exterior Parking Starbucks Coffee -Starbucks coffee
    -Logo Bread and pastries -Bags Cashier Waiting Station Food/ Indoor Furniture
    -Outdoor Furniture Salads -Mugs (for pick-up) Drinks
    -Refreshing Plants Employees in -Gift Cards
    proper attire -Book Planner

    Customer Arrival at the Wait in line


    Actions Starbucks branch Observe the menu Place Order Make Payment Wait and grab Eat or drink Stay/leave
    Decide what to order it in the pick-up the order Starbucks
    Station Throw garbage
    Line of Interaction ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Onstage Contact Greetings Process Prepared order


    Person Taking of order Payment -Calls out order
    Prepping

    Line of Visibility _________________________________________________________________________

    Backstage Contact Inventory


    Person Availability Checking

    Line of Internal ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    Interactions

    SUPPORT Third Party POS System


    PROCESSESS Supply of payment

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