COLLEGE OF HOSPITALITY AND

TOURISM MANAGEMENT

A Narrative Report of the Student Internship Program

The Orchard Hotel Baguio INC.
The Orchard Hotel Baguio
at No. 49 Legarda Road, 2600 Baguio City, Philippines

JOHN CHRISTIAN EVANGELISTA

Urdaneta City University

College of Hospitality and Tourism Management
San Vicente West, Urdaneta City, Pangasinan

June 2023
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 A Narrative Report of the Student Internship Program
The ORCHARD HOTEL BAGUIO, INC.
The HOTEL ORCHARD BAGUIO
at No. 49 Legarda Road, 2600 Baguio City, Philippines,

Presented to the faculty of Urdaneta City University

College of Hospitality and Tourism Management
San Vicente West, Urdaneta City,
Pangasinan, Philippines

In Partial fulfillments of the

Requirements for the Course
Bachelor of Science in the Hospitality and Tourism Management

Submitted by:

JOHN CHRISTIAN EVANGELISTA

Bachelor of Science in Hospitality Management
Block 04

Submitted to:

ZON LAURENCE M. BAUTISTA, MBA

Hospitality Internship Coordinator

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 APPROVAL SHEET

A narrative report entitled “A Narrative Report of the Student Internship Program

undertaken at The ORCHARD HOTEL BAGUIO, INC.
The Orchard Hotel Baguio
, at No. 49 Legarda Road, 2600 Baguio City, Philippines prepared and
submittedby JOHN CHRISTIAN EVANGELISTA
in partial fulfillment of the requirements for the degree Bachelor of Science in
Hospitality Management, is hereby endorsed for approval.

Accepted and approved in partial fulfillment of the requirements for the degree

Bachelor of Science in Hospitality Management.

Zon Laurence M. Bautista, MBA

Internship Coordinator – B.S Hospitality Management

Marcelo P. Villaluna Jr., DBA

Program Head – B.S Hospitality Management

Mary Rose A. Uy, MBA

Dean
College of Hospitality and Tourism Management

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 ACKNOWLEDGEMENT

I would like to extend my most sincere gratitude to those who have helped me
to accomplish and finish this internship program. This would not have been possible
without the help of the following persons:

To our internship coordinator Mr. Zon Laurence M. Bautista, MBA, thank you
for understanding, suggestions, and guiding us on our journey. His dedication to help
had been mainly responsible for completing our internship.

To our dean Ms. Mary Rose A. Uy, MBA, and to our program head Mr.
Marcelo P. Villaluna Jr., DBA, thank you for the encouragement and advices for our
betterment.

To my parent/guardian and friends, thank you for the unconditional love,

unending support to make this happen. In believing that I can finish this program by
filling the gaps of what I need to finish my internship.

To The Orchard Hotel, thank you for accepting us and for the warm welcome.
Thai would not be possible without you.

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 DEDICATION

This Work Immersion Portfolio is heartily dedicated to my dear parents, to whom I

dedicated and inspired the most. My work immersion journey would not be a great
success nor even possible without their support both financial and moral, for giving all
my needs during the time I developed my system and for teaching me that even the
largest task can be accomplished if it is done one step at a time.

I would also dedicate this portfolio to our coordinator/instructor Mr. Zon

Laurence M. Bautista, MBA, and to The Forest Lodge our work immersion
incorporation partner for giving us knowledge related to our track which is Hospitality
Management. To those people who gave their time, knowledge and efforts for the good
of this journey. To our friends, classmates and loved ones for their encouragements
and for serving as an inspiration that made our work more valuable.

Above all, to our merciful and loving GOD that gives us strength, our source of
determination, perseverance and enlightenment .

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 TABLE OF CONTENTS

Cover Page i

Approval Sheet iii

Acknowledgement iv

Dedication v

Table of Contents vi

Company Profile

Company Logo 1

Certificate of Completion 2

Vision and Mission 3

History 5

Logo and Symbolism 6

Organizational Chart 7

Departments 8

My Life in UCU and Why Did I Choose UCU 9

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My College Life in Urdaneta City University 9

Why Did I choose My Course B.S Hospitality Management 10

Monthly Journal v

MONTH OF APRIL

I. Training 11

II. Problems Encountered 12

And How Did I Cope Up

III. Reflections

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MONTH OF MAY AND JUNE

I. Training 13

II. Problems Encountered 13

And How Did I Cope Up

III. Reflections 14

APPENDICES

Documentation 15

Host Training Establishment-Marketing Collateral 23

Resume 24

Daily Time Record 27

HTE CERTIFICATE OF COMPLETION 29

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