Business/ Product Analyst

Job Summary:

We are seeking a dynamic and self-motivated person to be part of our Product

Team. The candidate will conduct market analysis to understand the needs of
the customer and translates them into features for product development. The
candidate shall also pitch the product to potential customer to gain adoption.

Responsibilities:

● Analyze market and customer data to provide insights on customer needs

and business opportunities
● Develop business case and assess product feasibility
● Participate in determining and shaping product features, focus and
priorities.
● Provide administrative support in areas such as meeting organization,
note taking, presentations delivery
● Creating product brochures, videos, presentation material, product
documentation and user manuals.
● Assist in the development of customer training materials and provide user
training.
● Monitor market trends and customer feedback to improve customer
satisfaction.
● Stay up to date on market, competition, product changes and
enhancements.
● Provide support and assistance for customer inquiries.
● Work with other team members to resolve customer issues and ensure a
positive customer experience.
● Manage customer support issues and escalate complex/ critical issues to
management.

Qualifications:
● Bachelor's degree in Business, Computer Science, or related field.
● 2+ years of experience in customer engagement, project/ product
development, or a related field.
● Excellent communication, problem-solving, and customer service skills.
● Strong analytical and data analysis skills.
● Ability to work under pressure and handle multiple tasks.
● Knowledge of product development and business analysis.
● Ability to work independently and as part of a team.