Faculté des sciences de l'administration

Département de management

PLAN DE COURS
MNG-6133 : Developing Management Skills
NRC 16708 | Hiver 2023

Mode d'enseignement : À distance

Temps consacré : 3-0-6 Crédit(s) : 3

Given the complexity of the contexts of management today, to be effective managers must not only learn to manage projects and people
well, but also to manage themselves. This course aims to equip students to mobilize individuals and teams, optimize approaches,
maximize results and innovate in an environment of perpetual change. The course adapts transformative processes of learning that
integrate experimentation, reflection and co-development of the various management skills introduced in the course. Students who
have successfully completed MNG-2107 cannot register for this course.

This course is the French version of MNG-6086 Habiletés personnelles de gestion . Only one of the two courses will be recognized in your
program. Students who have previously taken a strategy course equivalent to MNG-2107 développement d'habiletés de gestionnaire
cannot register in this course. This course is offered online. For more information, visit the course page at www.distance.ulaval.ca.

Plage horaire
Sur Internet
- 00h00 à 00h00 Du 10 janv. 2023 au 21 avr. 2023

Il se peut que l'horaire du cours ait été modifié depuis la dernière synchronisation avec Capsule. Vérifier l'horaire dans Capsule

Site de cours
https://sitescours.monportail.ulaval.ca/ena/site/accueil?idSite=149822

Office Numbers and Schedules

Dr. Meagan Daley, Ph.D.
chargée de cours
Pavillion Palasis-Prince
meagan.daley@fsa.ulaval.ca
Tél. : 418-656-2131
Téléc. : 418-656-2624
Disponibilités
By appointment (please contact me by email to take your
appointment)

© Université Laval Page 1 de 15

Soutien technique
Comptoir d'aide APTI  (FSA)
Palasis Prince, Local 2215
https://www.fsa.ulaval.ca/techno 
caa@fsa.ulaval.ca

418-656-2131 poste 406258
1-877-785-2825, poste 406258 (sans frais)

© Université Laval Page 2 de 15

Sommaire
Course Description ............................................................................................................................. 4
Introduction .......................................................................................................................................................................................................................... 4
General Objectives ............................................................................................................................................................................................................... 4
Detailed Objectives .............................................................................................................................................................................................................. 4
Instructional Approach ....................................................................................................................................................................................................... 4
Detailed Objectives .............................................................................................................................................................................................................. 4
Instructional Approach ....................................................................................................................................................................................................... 5
Supervision ............................................................................................................................................................................................................................ 6

Course Content .................................................................................................................................. 6

Evaluations & Grading ....................................................................................................................... 7

Graded Assignments ........................................................................................................................................................................................................... 7
Informations détaillées sur les évaluations sommatives ............................................................................................................................................ 7
Management Skills Coaching Assignment A ........................................................................................................................................................... 7
Management Skills Coaching Assignment B ........................................................................................................................................................... 8
Participation .................................................................................................................................................................................................................. 8
Individual Case Study Analysis ................................................................................................................................................................................... 9
Team Book Presentation ............................................................................................................................................................................................. 9
Final Team Project Presentation ............................................................................................................................................................................. 10
Final Team Project Paper .......................................................................................................................................................................................... 11
Grading Scale ...................................................................................................................................................................................................................... 11
Students with disabilities, learning difficulties or mental health problems .......................................................................................................... 12
Laptop and Software Requirements .............................................................................................................................................................................. 12
Course Appreciation .......................................................................................................................................................................................................... 13
Plagiat .................................................................................................................................................................................................................................. 13
Règles disciplinaires .......................................................................................................................................................................................................... 13
Deadlines and Overdue Work .......................................................................................................................................................................................... 13
Laptop and Software Requirements .............................................................................................................................................................................. 13
Course Language Policy ................................................................................................................................................................................................... 14

Teaching Materials ........................................................................................................................... 14

Liste du matériel obligatoire ........................................................................................................................................................................................... 14

References and Appendices ............................................................................................................ 14

© Université Laval Page 3 de 15

Course Description

Introduction
Developing Management Skills MNG-6133 is a theory-based, though highly practical course on developing management and leadership
skills individually, interpersonally and collectively within teams and the broader organizational culture as a whole. Informed by current
social science and business research, this course is designed to enable students to manage their own life and relationships with others,
to develop themselves as leaders within their organizations and to discover first-hand their passion for personal and professional
development. Management and leadership development concepts used in the course will be immediately applicable for students, but
also set the stage for life-long professional development. This course will focus primarily on your personal quest to thrive, by examining
your own leadership strengths (and limitations), and professional experiences that enhance your capacity to lead and manage
authentically.

Research has shown that certain essential skills are associated with managerial effectiveness. This course aims to help students
understand what those skills are and to assess and develop approaches to master them. More specifically, this course was developed
around the following leadership goals.

Understand core personal management skills as well as their respective strengths and weaknesses.
Understand the processes of personal development in professional contexts and to develop an enriched understanding of the
significant challenges associated.
Understand the conditions most likely to support this development, through the investigation of one's experience, experimentation
and peer support.
Learn to assess the quality and impact of different management interventions.
Learn to foster collaborative investigations and improve skills that have been holding us back.
Make a comprehensive analysis of a problematic work situation in terms of key management skills.

MNG-6133 is designed for students in Laval MBA programs. It is required in several concentrations including the new MBA Program in
Global Business.

Remarks concerning the course workload: This course generally requires on average 9 hours per week.

General Objectives
See above..

Detailed Objectives
See above..

Instructional Approach
See above..

Detailed Objectives

Specific Objectives
This course is based on several specific objectives across three categories: 
 
1. The acquisition of management skills

Upon completion of this course, students should be able to: 

a) recognize the potential applications of management skills within today's organization;

© Université Laval Page 4 de 15
a) recognize the potential applications of management skills within today's organization;
b) identify and explain basic principles and concepts behind developing management skills; 
c) demonstrate an understanding of the effects of communications, diversity of workforce and globalization on various aspects of
management skills; 
d) identify trends in the workplace and to understand the management implications; 
e) gain clarity about management and leadership principles, values and boundaries and ways of response under pressure; 
f) understand what is motivating them personally and professionally and to pursue forms of leadership that support such paths
professionally; 
g) to skilfully interpret human behaviour and team communication processes within organizations; 
h) develop knowledge, skills and capacities for supporting and leading teams; 

2. The ability to apply this knowledge to organizational situations 

Upon completion of this course, students should be able to: 

a) Analyze and work both individually and collaboratively towards solving problems that arise in an organizational environment based
on their knowledge and understanding of management skills; 
b) Make critical, creative and effective judgments in management situations; 
c) Understand means for bringing about transformation and positive changes within one's self, one's colleagues and the organizational
culture as a whole;
d) Identify ways to move towards a more engaging and high performance organizational work environment;
e) discover conversation as a foundational leadership tool for empowering others and bringing about positive change within
management contexts;

3. The development of personal and professional management skills 

Upon completion of this course, students should be able to: 

a) Work in teams to solve organizational problems; 

b) Demonstrate an enhanced understanding of how to develop one's own and other's leadership potential within the workplace; 
c) Effectively communicate across diverse management and leadership contexts within the organization;
d) Adapt a more effective and engaging approach in one's context's of communication;
e) Prepare, organize and deliver a strong team presentation on a theme related to developing management skills;

Instructional Approach
This course utilizes various approaches to learning and skill development. There will be presentations on management skills and
capacity development, coaching calls, online inquiry into a variety of readings, occassional case studies, management skill development
exercises, self-assessments and periodic use of audio visual materials. There are weekly required readings to build your knowledge and
expertise as a manager. You will have opportunities for applying your knowledge through peer-based coaching, collaborations with
colleagues and online exercises.

Here is a list of learning activities that will be used in the course: 

LEARNING
DESCRIPTION
ACTIVITIES
Readings A series of readings from the reference manual and case studies will be offered to enable you to assimilate
the concepts related to the material for each week. You are required to do the readings listed in syllabus to
be able to participate actively in class discussions.
PowerPoint A series of PowerPoint presentations will be prepared throughout the semester.
Presentations
Self Assessment Tests Occassionally, self-assessment tests will be offered to allow you to know yourself better, especially with
regard to your management style.
Cases Analysis You will be asked to perform a graded case analysis at midterm. I will ask you to apply your learning in the
course that is useful to your future learning and development as a manager/leader.
Team Presentations Each student will participate in presenting a leading management skills book with their team online
during the term. This exercise will give you the chance to develop your presentation and delivery skills.

Management  Skilss You will participate in management skills coaching during the term with your peers. You will have the
© Université Laval Page 5 de 15
 Management  Skilss You will participate in management skills coaching during the term with your peers. You will have the
Coaching chance to coach another student and be coached by another student.
Online Coaching  There will be regular coaching assignments to develop your management skills alone and with your peers.
Final Project At the end of the course, you will have a final team project to be delivered online. Details concerning this
project are in the syllabus.

Supervision
Students are the sole managers of their own time in taking my course, but they must submit their assignments by the deadlines or face a
penalty.  As your instructor, I will give you feedback throughout the course.

In the discussion forums, I will generally start the discussion and then expect students to post their responses. I will read all messages on
the forums.  The contributions on these forums are important are count for a proportion of your final grade (participation).  They are
expected to remain respectful.

I will visit the course site 3 times per week, generally in the evening.

Emails will generally not be answered immediately, but rather, within a window of time of 24-48 hours. 

Email me at:  meagan.daley@fsa.ulaval.ca 

Course Content
Le tableau ci-dessous présente les semaines d'activités prévues dans le cadre du cours.

Titre
Session ~ Week 01 : Introduction & Overview to finish by January 15th ( 11:59 p.m. EST)
Session ~ Week 02 : Critical Role of Management Skills (work + Coaching Assignment #1 due Jan 22nd, 11:59 p.m. EST)
Session ~ Week 03 : Developing Self-Awareness due Jan 29th; Team #1 book due on Forum by Wednesday 6:00 p.m.
Session ~ Week 04 : Managing Personal Stress & Well Being (Coaching Assignment #2 due Feb 5th by 11:59 p.m.; Team #2 Book
due on Forum for Wednesday at 6:00 p.m. EST)
Session ~ Week 05 : Solving Problems Analytically and Creatively due Feb. 12th, Team #3 Book due on Forum by Wednesday at 6:
00 p.m. EST
Session ~ Week 06 : Gaining Power and Influence due Feb. 19th, Team #4 book due on Forum by Wednesday at 6 p.m. EST
Session ~ Week 07 : Authentic Motivating & Empowerment due Feb. 26th (including Individual Case Study in Dropbox by 11:59 p.
m.), Team #5 book due on Forum by Wednesday 6 p.m. EST
Session ~ Week 08: Leading Positive Change due March 5th, with Coaching Assignment #3 due by 11:59 p.m. Team #6 book due
on Forum by Wednesday at 6 p.m. EST
Reading week - March 6th - 10th
Session ~ Week 09 : Managing Conflict - Final Team Project sign-up for approval due March 19th
Session ~ Week 10: Building Effective Teams & Teamwork - Coaching Assignment #4 due March 26th by 11:59 p.m.; Team #8 book
due on Forum by Wednesday at 6 p.m. EST
Session ~ Week 11 : Building Relationships by Communicating Supportively due April 2nd, Team #9 book due on Forum by
Wednesday at 6 p.m.
Session ~ Week 12 Conducting Interviews and Meetings, Team #10 book due on Forum by Wednesday at 6 p.m.
Session ~ Week 13 : Final Team Presentations (Teams 1, 2, 3, 4, and 5 should organize with the same paired team as for the book
project; Papers due on the Portal Boite de dépôt April 30th at midnight)
Please get organized quickly with your paired team to find a mutually available presentation time. Presentations must be
recorded and posted on the Forum by FRIDAY of this week at 6 p.m.
Session ~ Week 14 : Final Team Presentations (Teams 6, 8, 9 and 10 should organize with the same paired team as for the book

project; Papers due on the Portal Boite de dépôt April 30th at midnight)
© Université Laval Page 6 de 15
 project; Papers due on the Portal Boite de dépôt April 30th at midnight)
Please get organized quickly with your paired team to find a mutually available presentation time. Presentations must be
recorded and posted on the Forum by FRIDAY of this week at 6 p.m.

Note : Veuillez vous référer à la section Course Content de votre site de cours pour de plus amples détails.

Evaluations & Grading

Graded Assignments

Sommatives
Titre Date Mode de travail Pondération
Management Skills Coaching Assignment A À déterminer Individuel 10 %
Management Skills Coaching Assignment B À déterminer Individuel 10 %
Participation À déterminer Individuel 20 %
Individual Case Study Analysis Dû le 26 févr. 2023 à 23h59 Individuel 20 %
Team Book Presentation À déterminer En équipe 15 %
Final Team Project Presentation À déterminer En équipe 15 %
Final Team Project Paper Dû le 30 avr. 2023 à 23h59 En équipe 10 %

Please refer to the FSA ULaval exam schedule to make sure you do not have a time conflict.

http://www.fsa.ulaval.ca/examens/

It is also from this website link that you will be able to consult the pavilion and the room number where your exams will be taking place.

Informations détaillées sur les évaluations sommatives

Management Skills Coaching Assignment A

Date de remise : À déterminer
Mode de travail : Individuel
Pondération : 10 %
Critères de correction : Critère Notation
Part 1 Individual Exercise 4
Part 2 Reflection on coaching process 4
Quality of writing 2

Remise de l'évaluation : Dropbox

This should be deposited in the MNG-6133 W23 box. If you see a folder named "Coaching Assignment
#1 W23" in this folder, you may deposit it there. If not, simply deposit it in the W23 folder.
Directives de l'évaluation :
The management skills coaching module, beginning week 2 (and alternating every second week) is
designed to build key capacities for management skill development. Assessment will be based on the
development of your management skills and learning with your coaching group through
five coaching assignments. 

Important:  Make sure that Part 2 is much less a report of the contents of the discussion (ie. what
© Université Laval Page 7 de 15
 Important:  Make sure that Part 2 is much less a report of the contents of the discussion (ie. what
was said), but rather a reflection on the dimensions of the actual coaching process.   How well
was listening, mirroring, etc. accomplished?  What were the challenges and how might you
improve next time?

Two of the five assignments will be randomly selected (one at midterm and the other at the end of
the semester) for grading, with each assignment worth 10%. Each coaching assignment is to be
submitted at the end of each week.  it is due in your class Portal assignment deposit box.

Your coaching group, which will remain the same for the entire semester, will be decided during first
class.

Management Skills Coaching Assignment B

Date de remise : À déterminer
Mode de travail : Individuel
Pondération : 10 %
Critères de correction : Critère Notation
Part 1 Individual Exercise 4
Part 2 Reflection on the Coaching Process 4
Quality of writing 2

Remise de l'évaluation : Boîte de dépot

Directives de l'évaluation :
The management skills coaching module, beginning week 2 (and alternating every second week) is
designed to build key capacities for management skill development. Assessment will be based on the
development of your management skills and learning with your coaching group through
five coaching assignments. 

Important:  Make sure that Part 2 is much less a report of the contents of the discussion (ie. what
was said), but rather a reflection on the dimensions of the actual coaching process.   How well
was listening, mirroring, etc. accomplished?  What were the challenges and how might you
improve next time?

Two of the five assignments will be randomly selected (one at midterm and the other at the end of
the semester) for grading, with each assignment worth 10%. Each coaching assignment is to be
submitted at the end of each week.  it is due in your class Portal assignment deposit box.

Your coaching group, which will remain the same for the entire semester, will be decided during first
class.

Participation
Date de remise : À déterminer
Mode de travail : Individuel
Pondération : 20 %
Directives de l'évaluation :
Participation 20%

As an online course, I ask that you are well-prepared (having completed the weekly readings) and are
ready to participate with your team with course assignments and in the discussion threads.

© Université Laval Page 8 de 15

 Participating actively in course reading & lecture discussions online, as well as student presentations
is a key part of the course.

Instructor Posted Threads 

For the instructor posted discussions / reflection threads that I post each week, I ask that you make
at least one quality post  for your minimum contribution. These more in-depth posts make up a key
part of your course participation grade. Each post should be between 250-500 words. The posting
should relate to the main topic and provide something new to the conversation. It should connect to
the ideas in the reading and build upon other student's thoughts where possible. I ask that postings
help enhance critical thinking about the readings and the topic of discussion.

Team book Posted Threads 

For the student posted threads (i.e. team book presentations), I ask that you make one posting a
week for your participation (word count up to you).

Inspiration Threads

I will also post inspiration threads to contribute to as well (word count also up to you). These are
optional, only if you feel inspired to post.

Overall, it is important that your weekly participation in the above areas contribute to the learning
and personal/professional development of yourself and other class members. 

Individual Case Study Analysis

Date de remise : 26 févr. 2023 à 23h59
Mode de travail : Individuel
Pondération : 20 %
Critères de correction : Critère Notation
application of course material (pertinence) 9
quality and depth of thought 9
structure, organization, language, style 2

Remise de l'évaluation : Boîte de dépot

Directives de l'évaluation :
Overview

In session/week 5, you will be asked to perform a creative analysis of a case situation in terms of
applying your learning in management skills in the course to date. The assignment is due February
26th at 11:59 p.m. EST.

Each individual will submit a 10-page (points will be deducted for cases that are more or less than 10
pages) assignment. The case should be typed in 12 point Times New Roman Font with 1.5 spacing. 

Evaluation Criteria 
See the Case Rubric in the Case Analysis Assignment Description
 

Team Book Presentation

Date de remise : À déterminer
Mode de travail : En équipe

Pondération : 15 %
© Université Laval Page 9 de 15
Pondération : 15 %
Remise de l'évaluation : Boîte de dépot
Directives de l'évaluation :

During the first week, after being assigned your team for the semester, each team member is required
to order their team book at Amazon.ca. I expect every member of your team will all have read the
book and present the topics you choose from different perspectives in relation to the theories,
approaches and frameworks we will be discussing during the session and course as a whole. Get
together with your team online to formulate your strategy for a successful presentation.

Your Team Presentation

With your team, you will make a 45-minute online presentation on Zoom in which a book will be
presented and summarized. The objective is to inform the class of a book on a topic of management
skills and to relate this to the theme of the week the book is presented in.

Your team will introduce the book and present the key perspectives, findings, and arguments. Focus
on the content your team believes is the most significant and useful.

Your team will close your presentation with a 5 to 10 minute question and answer session (within the
45-minute total) to be taken up with the Audience team who is assigned to participate with your
presentation. They will engage your team with questions and answers. 
Informations supplémentaires : Teams Team Books Responsible for Presenting Session Presenting
Team 1 Book:  Co-Active Coaching: Changing Business, Transforming Lives by Session 3
Nicholas Brealey |
Team 2 Book:    Thrive: The Third Metric to Redefining Success and Creating a Life Session 4
of Well-Being, Wisdom, and Wonder by Arianna Huffington
Team 3 Book: Creativity, Inc. Overcoming the Unseen Forces That Stand in the Session 5
Way of True Inspiration by Ed Catmull and Amy Wallace
Team 4 Book: Power and Love: A Theory of Social Change by Adam Kahane Session 6
Team 5 Book: Drive: The Surprising Truth about what Motivates Us by Daniel Pink. Session 7
Riverhead books
Team 6 Book: Start with Why: How Great Leaders Inspire Everyone to Take Action Session 8
by Simon Sinek
Team 7 Book: The Anatomy of Peace: Resolving the Heart of Conflict. Berrett- Session 9
Koehler Publishers.
Team 8 Book: Group Genius: The Creative Power of Collaboration by Keith Sawyer Session 10

Team 9 Book: Crucial Conversations: Tools for Talking when Stakes Are High.  By Session 11
Patterson, Grenny et. al.

Team 10 Book: Presence: Bringing your Boldest Self to your Biggest Challenges by Session 12
Amy Cuddy

Final Team Project Presentation

Date de remise : À déterminer
Mode de travail : En équipe
Pondération : 15 %
Directives de l'évaluation :
Overview

Your final project presentation provides you and your team with an opportunity to go more into
depth into a key theme featured in this course. This project will give you the opportunity to practice
the skills involved in research, critical thinking, collaborative presenting and public presentation.
Further description of the presentation will be given after the reading week.

© Université Laval Page 10 de 15

 45-minute Final Team Project Presentation
Your overall task as a team is to prepare and conduct a 30-minute final team project presentation on
a particular issue, topic or theme related to developing management skills that your group is
interested in learning about more in depth. Your basic objective is to support your classmates in
arriving at a new, in depth & applied understanding of your topic . 

Your presentation should also include a 10-minute corporate training component, where your team
trains the class about how to apply the ideas and theories you introduce. To do this effectively, I ask
that your team prepare a training as a team of consultants would. In other words, your team will
need to facilitate a key applied section of your presentation in a way that a group of paid consultants
would deliver a corporate in-house training. The training component will be applied with the team
who is scheduled to attend your final project presentation online via Zoom.

Final Team Project Paper

Date de remise : 30 avr. 2023 à 23h59
Mode de travail : En équipe
Pondération : 10 %
Remise de l'évaluation : Boîte de dépot
Directives de l'évaluation :
Overview

The 10-page (not including title page or Sources page) Final Team Project Paper should summarize
the key perspectives, arguments, information, conclusions (including any recommendations) and
sources of your team's research on the theme your team has chosen to go in more depth for your
Final Team project Presentation.

Your Final Team Project Paper is due ON THE PORTAL (boite de dépôt) on April 30th at midnight.

Structure of your Final Team Project Paper

In your 10-page team paper, I expect each team to organize their paper presentation according to
five main sections:

1) Title Page: the first page should be a formal title page according to Université Laval standards
2 ) Introduction: Summarize your Team project Presentation Position.
3) Body: Discuss, analyze and present new information about the main theme that your team project
presentation addresses.
4) Conclusion: Summarize your team project presentation position in a way that shows the practical
significance of your research.
5) Sources: List all the articles, books cited for your presentation and paper.

Assignment Requirements:

I require that students use section headings above in bold in their writing of their cases. The cases
should be typed in 12 point Times New Roman Font with 1.5 spacing and default margins.  

Evaluation Criteria 

The Final Team Project Paper is evaluated according to the following criteria: 

a) depth of research and new perspectives that build on our existing knowledge in the course
b) integration of the theoretical concepts learned in the course
c) understanding and skillful application of the subject to the development of management skills
d) quality of your team's thinking and analysis as evidenced in the paper

e) quality of writing (grammar, sentence structure, clarity, etc.)

© Université Laval Page 11 de 15

Grading Scale

Cote % minimum % maximum Cote % minimum % maximum

A+ 90 100 C+ 72 74,99
A 87 89,99 C 69 71,99
A- 84 86,99 E 0 68,99
B+ 81 83,99
B 78 80,99
B- 75 77,99

Students with disabilities, learning difficulties or mental health problems

In order to benefit from accommodation measures for a class or an exam, it is necessary to make an appointment with a counsellor
specializing in the welcoming and support of students with disabilities (Accueil et soutien aux étudiants en situation de handicap
(ACSESH)) at the Student Assistance Centre (Centre d'aide aux étudiants). To do this, students with a permanent functional limitation
should visit the website monPortail.ulaval.ca/accommodement   and make an appointment as soon as possible.

Activation of the accommodation measures should be completed via the website monPortail.ulaval.ca/accommodement   within a
week of authorization, so as to ensure that they are in place. Students who have already arranged for accommodation measures must
also activate them for their classes and/or exams via the website monPortail.ulaval.ca/accommodement   so that they can be put into
place. Please note that activation of accommodation measures must be done within the first two weeks of classes.

For all questions pertaining to accommodation measures for classes at FSA ULaval, you can contact the FSA ULaval Exam Center (Centre
des examens FSA ULaval) at Examens.Accommodements@fsa.ulaval.ca.

Laptop and Software Requirements

Below you will find the minimum technology requirements for compatibility with the technological environment at FSA ULaval and, thus,
for which we can provide support via our Comptoir d'aide APTI :

Computer :

Be certain that your computer is running macOS 10, Windows 8.1 or later versions, and that all security updates are installed.
Verify also that your system is compatible with the most recent versions of internet navigators. The University recommends using
the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.

Office suite :

You must have an up-to-date office suite.

You will have the use of Office 365 Pro Plus office suite free of charge during your studies at Laval University.
You can connect to Office 365 using your IDUL@ulaval.ca and password (NIP) to use the applications.

Camera and headset :

You must have a camera that works with your computer.

You must also have a headset with a microphone, preferably not a cordless model; headsets that connect with cords cause less
feedback between speakers and microphone.

Internet connection :

Your internet connection must be stable and capable of working at a minimum speed of 10 Mbit/s.
Depending on your program and the platforms used, your data consumption may vary from 25G to more than 80G per month. It is
recommended to choose an unlimited data package from your service provider, if possible, in order to avoid overage charges.

Email account :

Upon admission, every student is issued a University email address in the form firstname.familyname.nn@ulaval.ca, where « nn » is a
© Université Laval Page 12 de 15
 Upon admission, every student is issued a University email address in the form firstname.familyname.nn@ulaval.ca, where « nn » is a
one- or two-digit number.
Every student is responsible for managing and regularly consulting his or her University email account. The University email address
is the official form of communication for announcements and directives sent by teachers, the Faculty and the University.
For further information, please consult the following information page on the Faculty website 
http://www.fsa.ulaval.ca/courrier-electronique-etudiant 

Course Appreciation
At the end of the course, the Faculty will conduct a summative evaluation, by soliciting your comments and suggestions, to determine
whether the teaching method achieved its goals and your degree of satisfaction. During the session, a link to the course appreciation
form will be uploaded to the course website home page.

Please note that your responses to the questions and your comments will remain anonymous. Your participation in the course
appreciation process is very important, as it helps us improve the quality of our courses, programs and teaching.

Plagiat
FSA ULaval ne tolère pas les comportements non conformes à l'éthique. Le Règlement disciplinaire à l'intention des étudiants et des
étudiantes de l'Université Laval  fait état de près d'une vingtaine d'infractions relatives aux études passibles de sanctions. Vous
connaissez sûrement les fautes les plus courantes, mais saviez-vous que copier des phrases d'un ouvrage papier ou d'un site Web sans
mettre les guillemets ou sans mentionner la source constitue deux de ces infractions passibles de sanctions? Ou encore qu'il est interdit
de résumer l'idée originale d'un auteur en l'exprimant dans ses propres mots sans en mentionner la source ou traduire partiellement ou
totalement un texte sans en mentionner la provenance. Afin d'éviter de vous exposer à des conséquences allant de l'attribution d'un
échec dans un cours au congédiement de l'Université, consultez le site Web suivant : http://www.fsa.ulaval.ca/politiquereglement  .
Vous y trouverez toute l'information utile pour prévenir le plagiat.

Règles disciplinaires
Tout étudiant qui commet une infraction au Règlement disciplinaire à l'intention des étudiants et des étudiantes de l'Université Laval dans
le cadre du présent cours, notamment en matière de plagiat, est passible des sanctions qui sont prévues dans ce règlement. Il est très
important pour tout étudiant de prendre connaissance des articles 23 à 46 du Règlement disciplinaire.

Celui-ci peut être consulté à l'adresse suivante :

http://ulaval.ca/reglement-disciplinaire

Deadlines and Overdue Work

Extensions will only be granted on medical or compassionate grounds and will not be granted because of work
or other commitments. Requests for extensions should be made in writing to the lecturer-in-charge prior to
the due date. Medical certificates or other evidence must be attached and must contain information which
justifies the extension sought.

Late assignments which have not been granted an extension will, at the lecturer's discretion, be penalised by deducting ten per cent of
total marks for each full day overdue.

Assignments submitted more than six days late will normally not be accepted.

Laptop and Software Requirements

Students are expected to have a laptop compatible with the FSA ULaval technological environment in order to participate in course
activities both inside and outside the classroom (e.g. management simulations, online quizzes, Securexam, etc.).

Minimum software requirements for compatibility with the FSA ULaval technological environment:

Operating systems:
Windows 10, 8.1, 8, 7 or Vista
Mac OS X 10.7 and later
Students are encouraged to install Windows with the Boot Camp assistant (or with virtualization software) on their Mac
© Université Laval Page 13 de 15
 Students are encouraged to install Windows with the Boot Camp assistant (or with virtualization software) on their Mac
because some software used in course work only on Windows
Office Suite:
Microsoft Office 2016, 2013, 2010 or 2007:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Browsers:
Google Chrome
Microsoft Edge
Microsoft Internet Explorer 11
Firefox
Safari

* We support the latest version of theses browsers (which automatically updates whenever it detects that a new version of the browser is
available).

Course Language Policy

Students have the possibility of handing in their papers and answering their exams in French with no consequences on their grade.
However, course materials, instructions and exams will not be translated and will be available in English only.

Teaching Materials

Liste du matériel obligatoire

Developing Management Skills  ( 10e édition )
 Auteur : Whetten, David; Cameron, Kim
Éditeur : Pearson - Prentice Hall ( 2020 )
ISBN : 9780136121008
It's time to start using Pearson eText for Developing Management Skills, 10e, the course materials for Developing
Management Skills.

This eTextbook is simple to use on computers or iOS and Android mobile devices (even offline). You can take notes and
highlights within the eText; they are added to your virtual notebook, where you can organize them for the way you study.

Get started by going to: https://console.pearson.com/enrollment/6gfeoj

You can also access an etext at the following address, although my preference is for the first one, as it comes directly from
the publisher:  

https://www.vitalsource.com/en-ca/products/developing-management-skills-david-a-whetten-kim-s-v9780135176825?
gclid=Cj0KCQiAzeSdBhC4ARIsACj36uHqEOwvKtXrZc2mdxhmhwEdeFv83jifFyOmmzDxF9MGBYjGOgkoq7kaAq3pEALw_wcB

References and Appendices

Cette section ne contient aucune information.

© Université Laval Page 14 de 15

© Université Laval Page 15 de 15