OPS 5 - OPM8X01 Learning Guide - 2024 (SEMESTER 1)

THE FACULTY OF ENGINEERING AND THE BUILT
ENVIRONMENT
DEPARTMENT OF QUALITY AND OPERATIONS MANAGEMENT
Module Name: Operations Management 5

Module Code: OPM8X01
Programme
Postgraduate Diploma in Operations Management E6OM0Q
1st Semester: January to June 2024
NQF Level: 8 Module Credits: 16
Compiled and Lectured
By
Mr. Sambil Charles Mukwakungu
Calendar Year: 2024
Copyright Reserved © University of Johannesburg
1
Operations Management 5 (OPM8X01) – 2024 Learning Guide
Table of Contents
Letter to Students ..................................................................................................... 3
1. Subject Administration ....................................................................................... 4
1.1. General Information: Lecture Day, Time, and Instructor .................................... 4
1.2. Teaching Strategy ............................................................................................ 4
1.3. Consultation Hours......................................................................................... 5
1.4. Registration .................................................................................................... 5
1.5. Additional Information .................................................................................... 5
1.5.1. Guidelines for Addressing Assessment Concerns and Mark Discrepancies........ 5
1.5.2. Complaint Procedures .................................................................................... 6
1.6. Assessments .................................................................................................. 6
1.6.1. Assessment Methods and Feedback................................................................ 6
1.6.2. Assessment Results and Publication ............................................................... 6
1.6.3. Replacement Assessment............................................................................... 6
1.6.4. Remark Request Rules .................................................................................... 6
1.7. Departmental Contact Information .................................................................. 7
2. Overview of the Curriculum ................................................................................ 7
3. Learning Outcomes ............................................................................................ 8
3.1 End State ........................................................................................................ 8
3.2 Competencies ................................................................................................ 8
3.3 Recommended Resources .............................................................................. 8
4. 2024 Module Work Schedule .............................................................................10
5. Module Purpose, Learning Outcomes and Assessment Criteria ...........................11
6. Official Syllabus and Specific Outcomes ............................................................12
6.1 Theme One – Supply Chain Operations: Mastering Complexity and Innovation .13
6.2 Theme Two – Operational Excellence ..............................................................14
ANNEXURE 1: Application for Replacement Assessment ...........................................17
ANNEXURE 2: 2024 Academic Calendar and Public and University Holidays ...............18
ANNEXURE 3: Academic Calendar Mapping for 2024 .................................................19
2
Letter to Students
Dear Students,
Greetings as we embark on the Operations Management 5 module, an integral part of your Postgraduate
Diploma at the University of Johannesburg. This course stands at the crossroads of traditional operations
management and the revolutionary changes brought by the Fourth Industrial Revolution (4IR).
Throughout this module, we will delve into areas such as World Class Manufacturing, Advanced Project
Management, and Organizational Transformation, all while keeping a keen eye on the advancements of 4IR.
We will dissect the impact of emerging technologies like the Internet of Things (IoT), artificial intelligence
(AI), big data, blockchain, and robotics on our industry.
Our mission goes beyond theoretical knowledge. We are set to apply world-class manufacturing insights,
harness project management tools, lead strategic organizational change, optimize supply chain efficiency,
uphold robust corporate governance, and advocate for green technologies in line with 4IR progress.
The essence of Operations Management 5 lies in:

1. Gaining a sophisticated understanding of modern manufacturing and supply chain intricacies.
2. Enhancing critical thinking for the practical application of manufacturing theories to boost
efficiency.
3. Mastering operational excellence by adopting lean methodologies and performance
improvements.
4. Refining strategic management capabilities to lead significant organizational changes.
5. Building sustainable and adaptable organizational cultures.
6. Embedding sustainability into operations to balance economic success with environmental and
social stewardship.
Your active participation will transform this knowledge into a powerful toolkit for future leadership in
operations management. I am eager to facilitate this educational journey, filled with discovery and
advancement.
Looking forward to an engaging and enlightening semester with you all.

Best wishes,
Warm regards,
Sambil Charles Mukwakungu

Lecturer
3
1. Subject Administration
1.1. General Information: Lecture Day, Time, and Instructor
Below you will find the essential details regarding the lecture schedule, your instructor's information, and
the location of your classes:
• Module Name (Module Code): Operations Management 5 (OPM8X01)
• Lecture Days: Your journey through this module will unfold during interactive sessions held every
Monday, allowing you to start the week with enriching learning experiences.
• Time: Each session is scheduled from 18:00 to 20:30, a time slot carefully chosen to ensure that
you are able to attend with full focus and energy. However, due to some constraints that might be
experienced by some students, we might start with a delay to allow those commuting from work
to attend the class.
• Instructor: Mr. Sambil Charles Mukwakungu. With extensive experience and a passion for the
subject, Mr. Sambil is dedicated to providing an engaging learning environment and is eager to
share his wealth of knowledge and insights in the field of Operations Management.
• Contact Information: For any queries, clarifications, or further discussions outside the
classroom, feel free to reach out to Mr. Sambil at sambilm@uj.ac.za or via WhatsApp on
+27 61 495 8712.
• Location: All lectures will take place in online through the Moodle Platform.
1.2. Teaching Strategy

The module, Operations Management 5, is structured around a diverse array of teaching strategies,
meticulously designed to nurture an engaging, interactive, and enriching learning environment. Our
approach acknowledges the varied learning styles of our students and aims to cater to each, ensuring a
well-rounded educational experience.
• Lectures: The backbone of the module, lectures are designed to introduce and explain complex
concepts and theories in a clear, accessible manner. Lectures will not only present the
foundational knowledge but also stimulate curiosity about the subject matter. Students are
encouraged to participate actively, pose questions, and engage in discussions during these
sessions.
• Case Studies: Bridging the gap between theory and practice, case studies are an integral part of
the learning process. Students will analyse real-world scenarios, dissecting challenges and
strategizing solutions. This hands-on approach facilitates a deeper understanding of the material
and its application in practical settings, nurturing decision-making and problem-solving skills.
• Group Discussions: Learning is a communal activity, and through guided group discussions,
students will have the opportunity to share insights, challenge each other's viewpoints, and refine
their understanding of the subject matter. These sessions are designed to foster an environment
of collaborative learning, enhancing communication skills and promoting critical thinking.
• Guest Speakers: To enrich the curriculum and provide a broader perspective, industry experts and
seasoned professionals will be invited as guest speakers. These sessions aim to provide insights
into the industry's current trends, challenges, and best practices, offering students a glimpse into
the real-world applications of their academic pursuits.
• Research Component: A vital addition to our teaching strategy is the research component.
Students will be encouraged to embark on research projects relevant to the field of Operations
4
Management. This might involve identifying current challenges in the industry, reviewing existing
literature, conducting primary research, and proposing innovative solutions. The research
component is designed to cultivate a culture of inquiry, critical analysis, and independent thought.
It also offers an opportunity for students to delve deeper into specific areas of interest, enhance
their research skills, and contribute to the body of knowledge in the field of Operations
Management.
HINT TO PASS: Active participation is the key to making the most of these diverse learning strategies.
Students are encouraged to engage deeply with the material, bring their unique perspectives to the table,
and collaborate constructively with their peers. This proactive approach to learning will not only enhance
the educational experience but also prepare students for the professional challenges that await them in
the field of Operations Management.
In this era of the fourth industrial revolution, the utilization of technology is more prevalent than it has ever
been before. Therefore, it is necessary for you to acquire additional skills in technologies that may be
relevant to the module, such as but not limited to YouTube, WhatsApp, and various video editing
applications (Canva), among others.
You can join the official WhatsApp group by clicking HERE, which will allow you to maintain constant
communication. To maximize the effectiveness of the communication process and prevent any
misunderstandings from occurring, the information that is posted on the Moodle will also be posted on the
WhatsApp group. It is important to note that despite the existence of the WhatsApp group, the official
information platform continues to be Moodle in accordance with the regulations of the University.
1.3. Consultation Hours

Consultation hours are dedicated to addressing individual student queries, providing feedback, and
offering additional support. Appointments can be scheduled via email or WhatsApp at least 24 hours in
advance. Students are urged to come prepared with specific questions or topics to discuss.
To accommodate students, kindly note that consultations will take place on Microsoft Teams or Google
Meet platforms.
1.4. Registration
Make sure that you are registered for the correct subjects and modules as registration process is the
responsibility of the student. Make sure that you are on the class list because your marks cannot be sent
to the Exams Department if you are not registered for that module. Please consult the Faculty Officers as
to when the final dates of adding or cancelling of modules are.
1.5. Additional Information
1.5.1. Guidelines for Addressing Assessment Concerns and Mark Discrepancies

If your marks are incorrect, put your complaint down in writing via email. Give the lecturer time to sort the
problem out; if he does not help you, you may go to the program coordinator before reaching the Head of
Department (HOD).
Do not wait for the next term to lodge a complaint or query; please follow up on the matter weekly.
Please check after each assessment that your mark is entered correctly and notify your lecturer of any
errors immediately because any mistake in any one assessment will affect your final marks. Do not wait
until your final marks are published to realize that your marks have been entered incorrectly.
5
You will be given all your test scripts after they have been marked. Ensure you collect your script, as it is
not the lecturer's duty to keep it. If you send your friend to collect your script, please put this in writing.
1.5.2. Complaint Procedures

Should you be dissatisfied with how lectures are conducted or have a particular issue related to the class,
marks and assessment; the complaint process starts with the lecturer first. If you are not satisfied with the
lecturer's response, you can approach the program coordinator and then approach the Head of
Department only when the program coordinator cannot help.
sambilm@uj.ac.za
1.6. Assessments
ALL ASSESSMENTS ARE COMPULSORY!
1.6.1. Assessment Methods and Feedback

It is important to obtain feedback on your assessments, as it will provide you with critical information on
how you performed to make improvements if necessary. You will be given all your assessments back with
the marks and feedback.
1.6.2. Assessment Results and Publication

Results of all assessments will be published on Moodle within 7 working days following the submission of
assignments or writing the assessment. Note that the date is not definite.
1.6.3. Replacement Assessment

Students who missed or were absent for a valid reason for an assessment will be given a replacement
assessment. Complete Annexure 1, and submit all supporting documents via email to your lecturer.
There will only be one re-assessment per module for learners who produce a valid doctor's certificate after
missing an assessment. Students absent for an assessment must submit the appropriate certificate within
seven working days to the respective lecturer.
THE REPLACEMENT ASSESSMENT IS YOUR LAST CHANCE, IF YOU MISS THE REPLACEMENT
ASSESSMENT, YOU WILL BE GIVEN 0%.
1.6.4. Remark Request Rules

• A student must write their request to have their Test or assignment remarked on at most a week after
the marks are published. The student must highlight the questions they want remarking.
• A student may request the re-marking of his exam script within one week after the marks are
published.
6
• Once a student has been granted a supplementary exam, they cannot request a remarking of their
Test or assignment script or the original examination script.
• Please, always consult with the faculty for remark cut-off dates.
NO EXCEPTIONS WILL BE ALLOWED
1.7. Departmental Contact Information

The information below relates to the Department of Quality and Operations Management’s contact
details:
Person Name Role Contact Details

nmadonsela@uj.ac.za
Dr. Nelson Madonsela Head of Department
011 559 1630
kmushavhanamadi@uj.ac.za
Dr. Khathu Mushavhanamadi Program Coordinator
011 559 6727
kalayv@uj.ac.za
Mrs. Kalay Venugopaul Departmental Secretary
011 559 1630
2. Overview of the Curriculum

The Operations Management 5 module, part of the Postgraduate Diploma in Operations Management at
the NQF Level 8, is meticulously structured to provide comprehensive knowledge and practical skills in the
field of operations management. The curriculum is spread across two semesters in the first year, offering a
blend of theoretical understanding and real-world application as shown below.
YOU ARE Postgraduate

Diploma in
HERE! Operations
Management
Operations Operations
Operations Management of
Advanced Project Management Management
Management 5 Change
Project Techniques 5
SEMESTER 1 SEMESTER 2
First Semester:
1. APR8X01: Advanced Project - This course delves into the advanced aspects of project
management, equipping students with the skills to manage complex projects efficiently. The focus
is on strategic planning, resource allocation, risk management, and evaluation of project
performance.
2. OPM8X01: Operations Management 5 - Serving as the core of the program, this course provides
an in-depth exploration of operations management. Topics covered include world-class
manufacturing, supply chain management, strategic change, and the integration of contemporary
technologies in operations.
7
3. OMP8X00: Operations Management Project - This component emphasizes the practical

application of operations management theories. Students undertake a project where they apply
concepts learned to solve real-life problems, fostering analytical and problem-solving skills.
Second Semester:
1. MOC8X02: Management of Change - Recognizing the dynamic nature of the business world, this
course focuses on strategies for managing organizational change. It covers the leadership skills
needed to navigate through change, addressing resistance, and ensuring smooth transition
processes.
2. OMT8X02: Operations Management - Building on the foundations laid in the first semester, this
course further explores the strategic aspects of operations management. It involves an in-depth
study of operational processes, performance improvement, supply-chain optimisation,
leadership and change management, and the deployment of innovative practices in operations.
3. OMP8X00: Operations Management Project - Continuing from the first semester, students
further develop their projects, applying advanced concepts and analytical methods. This
component is crucial for integrating theoretical knowledge with practical experience, culminating
in a comprehensive project presentation.
Overall, the Operations Management 5 curriculum is designed to create a robust understanding of

operations management, blending theoretical knowledge with practical application. The program aims to
develop skilled professionals capable of driving efficiency and innovation in operations across various
sectors.
3. Learning Outcomes
To successfully master this module, the learner must ensure that they are familiar with the End State,
Competencies and Outcomes required for this module. The learner will be measured and evaluated
against these.
3.1 End State

The state of behaviour displayed by the successful learner on completing this module. It represents the
sum of total knowledge, skills, and the value-orientated behaviour through the synthesis of all learning
experiences and
Exposures are encountered throughout the module, which the individual ultimately achieves, and the
organization finally requires.
PLEASE REFER TO THE DETAILED COMPETENCIES, MODULE LEARNING OUTCOMES AND MODULE
ASSESSMENT CRITERIA TOWARDS THE END OF THIS DOCUMENT.
3.2 Competencies
The knowledge, skills and value orientation are essential to ensure effective and efficient performance of a
particular task.
3.3 Recommended Resources

This module has been thoughtfully designed to provide an in-depth understanding of Operations
Management in the era of the Fourth Industrial Revolution (4IR), highlighting the merger of cutting-edge
8
technologies and forward-thinking management methodologies. To foster a profound grasp and practical
application of these paradigms, the curriculum incorporates a carefully curated collection of literature that
aligns with the ethos and challenges of 4IR. The following textbooks, categorized by specific topics within
the module, are recommended to facilitate a detailed exploration and comprehension of the nuanced
aspects of this transformative period:
• Topic 1: Introduction to Managing Operations Across the Supply Chain

o Swink, M., Melnyk, S.A., and Hartley, J.L. (2020). Managing operations across the supply
chain. 4th Edition. New York, Ny: McGraw-Hill Education. (ISBN: 978-1-260-54763-4).
(Chapter 1)
• Topic 2: Understanding the Supply Process – Evaluating Process Capacity
o CachonG., and Terwiesch, C. (2020). Matching supply with demand: an introduction to
operations management. 4th Edition ed. New York, NY: McGraw-Hill Education (ISBN: 978-
0-07-809665-5). (Chapter 3)
• Topic 3: Supply Chain Coordination
o CachonG., and Terwiesch, C. (2020). Matching supply with demand: an introduction to
operations management. 4th Edition ed. New York, NY: McGraw-Hill Education (ISBN: 978-
0-07-809665-5). (Chapter 19)
• Topic 4: The South African Automotive Industry’s Competitiveness and Supply Chain Integration
Challenges
o Mrugalska, B., Ahram, T., and Karwowski, W. eds., (2023). Human Factors in Engineering.
Boca Raton, FL: CRC Press. (978-1-003-38344-4) (Chapter 6)
• Topic 5: About Manufacturing
o Baudin, M., and Netland, T. (2023). Introduction to Manufacturing: An Industrial
Engineering and Management Perspectives. Routledge. doi:
https://doi.org/10.4324/9781351110310 (9781351110310). (Chapter 1)
• Topic 6: Digital and Smart Production Planning and Control
o Hussain, C.M., and Rossit, D. (2023). Designing Smart Manufacturing Systems. Elsevier
(978-0-323-99208-4). (Chapter 13)
• Topic 7: Lean Manufacturing and Continuous Improvement
o Tarantino, A. (2022). Smart manufacturing: the lean six sigma way. Hoboken, New Jersey:
John Wiley & Sons, Inc. (ISBN: 9781119846635). (Chapter 3)
• Topic 8: Managing Performance
• Topic 9: Improving Performance
• Topic 10: Governing with Excellence by Connecting to Purpose
o Hayes, J. (2022). The theory and practice of change management. London, U.K.: Red Globe
Press. (ISBN: 978-1-352-01255-2) (Chapter 2)
o Zeitoun, A. (2023). Program Management. Hoboken, New Jersey: John Wiley & Sons. (ISBN:
9781119931287) (Chapter 1)
• Topic 11: Achieving Change

o Imani, J., Wong, M., and Ahuja, B. (2023). Management In a Changing World. Hoboken, New
Jersey: John Wiley & Sons. (ISBN: 9781394165827) (Chapter 16)
9
o Raines, S.S. (2023). Conflict Management and Leadership for Managers. 4501 Forbes
Boulevard, Suite 200, Lanham, Maryland: Rowman & Littlefield. (ISBN: 9781538177983)
(Chapter 6)
• Topic 12: Sustainable Operations Management—Preparing for the Future
o Swink, M., Melnyk, S.A., and Hartley, J.L. (2020). Managing operations across the supply
chain. 4th Edition. New York, Ny: McGraw-Hill Education. (ISBN: 978-1-260-54763-4).
(Chapters 16)
Together, these texts create a rich mosaic of knowledge, offering students a multidimensional perspective
on Operations Management in the 4IR era, blending foundational theories with insights into the
revolutionary changes shaping industries and economies worldwide.
As a registered student, you now have access to the sources mentioned above, a valuable resource
provided for your convenience. To access these textbooks, please click on this LINK, which will direct you
to the designated folder containing the materials. Additionally, to ensure a structured approach to your
studies, kindly refer to the Work Schedule 2024. This schedule meticulously outlines which textbook you
should consult for specific chapters or topics throughout the course.
4. 2024 Module Work Schedule

This section outlines a detailed timetable, highlighting key dates, topics, assigned readings, and deadlines
for assignments and assessments. The schedule is curated to ensure a progressive and cohesive learning
experience, allowing you to fully immerse yourself in each aspect of the module while managing your time
effectively.
As you navigate through this schedule, you will find it a valuable tool in planning your studies, preparing for
sessions, and keeping track of important milestones. We encourage you to regularly consult this schedule
and integrate it into your personal planning. Staying proactive and organized will be instrumental in your
success in this module.
Please review the schedule carefully, mark important dates in your calendar, and prepare in advance for
each segment of the module. If you have any questions or need further clarification regarding the schedule,
feel free to reach out to your instructor during consultation hours or via email.
Learning
Dates Activities Outcomes (LO) Weights
12 Feb 2024 Class Admin Refer to LO for
Topic 1: Introduction to Managing Chapter 1
Operations Across the Supply Chain
19 Feb 2024 Topic 2: Understanding the Supply Process – Refer to LO for
Evaluating Process Capacity Chapter 3
Activity 1 On Topic 1 & 2 5%
26 Feb 2024 Topic 3: Supply Chain Coordination Refer to LO for
Chapter 19
04 Mar 2024 Topic 4: The South African Automotive Refer to LO for
Industry’s Competitiveness and Supply Chapter 6
Chain Integration Challenges
Activity 2 on Topics 3 & 4 5%
11 Mar 2024 Topic 5: About Manufacturing Refer to LO for
Chapter 1
18 Mar 2024 Topic 6: Digital and Smart Production Refer to LO for
Planning and Control Chapter 13
10
Learning
Dates Activities Outcomes (LO) Weights
Individual Assignment issued online 15%
23 to 31 March 2024 Mid-Semester Recess
08 Apr 2024 Topic 7: Lean Manufacturing and Continuous Refer to LO for
Improvement Chapter 3
Individual Assignment Submitted online
15 Apr 2024 Topic 8: Managing Performance Refer to LO for
Chapter 15
22 Apr 2024 Topic 9: Improving Performance Refer to LO for
Chapter 16
29 Apr 2024 Topic 10: Strategic Management Mastery: Refer to LO for
Orchestrating Programs and Change Chapters 1 & 2
06 May 2024 Topic 11: Cultivating Resilient and Positive Refer to LO for
Organizational Cultures Chapters 6 & 16
13 May 2024 Topic 12: Sustainable Operations Refer to LO for
Management—Preparing for the Future Chapters 16
Individual Assignment Issued online 15%
20 May 2024
24 May 2024 Individual Assignment Submitted online
25 to 29 May 2024 Study Period
30 May to 21 June 2024 Final Assessments
03 June 2024 FINAL ASSESSMENT 40%
22 June to 07 July 2024
Winter Recess for Students Begins
SUMMARY OF ASSESSMENTS:
The module, Operations Management 5, consists of the following assessments and weights:
ASSESSMENT DATES SCOPE WEIGHTS

19 February Topics 1 & 2
04 March Topics 3 & 4
18 March Topics 5 & 6
Activities 30%
15 April Topics 7 & 8
29 April Topics 9 & 10
13 May Topics 11 & 12
08 April Topics 3, 5 and 6 15%
Individual Assignment
24 May Topics 7, 8, 9 and 12 15%
Final Assessment 03 June All the topics 40%
A student must get a minimum of 50% average for ALL assessments combined to pass the module.
5. Module Purpose, Learning Outcomes and Assessment Criteria

The purpose of Operations Management 5 is to enhance postgraduate students' expertise in modern
manufacturing and supply chain management amid the Fourth Industrial Revolution. Key goals include
deepening knowledge of manufacturing excellence, applying critical analysis for efficiency, mastering
11
operational and strategic management, fostering positive organizational cultures, and integrating
sustainability for responsible operations management. The module readies students for leadership by
honing analytical and innovative capabilities in a competitive global arena.
Brief outline of the module content

Theme 1 - Supply Chain Operations Theme 2 - Operational Excellence:
• Topic 1: Supply Chain Management • Topic 7: Principles of Lean Manufacturing
Fundamentals • Topic 8: Performance Management Strategies
• Topic 2: Process Capacity & Supply • Topic 9: Performance Enhancement
Understanding Techniques
• Topic 3: Coordination in Supply Chains • Topic 10: Strategic Program Management
• Topic 4: Competitiveness in the South African • Topic 11: Building Positive Organizational
Automotive Industry Cultures
• Topic 5: Manufacturing Insights • Topic 12: Future of Sustainable Operations
• Topic 6: Technological Advancements in Management
Production Planning
Module Learning Outcomes Module Assessment Criteria

1. Demonstrate an advanced • Demonstrate comprehensive understanding and application
understanding of worldclass of advanced supply chain and manufacturing strategies.
manufacturing and supply • Critically analyse and present case studies illustrating the
chain operations. effectiveness of supply chain operations.
2. Critically analyse and apply • Analyse and apply manufacturing concepts, showcasing their
concepts of manufacturing. impact on improving operational efficiency and productivity.
• Present data-driven evaluations of manufacturing
methodologies
3. Exhibit mastery in operational • Exhibit in-depth understanding and practical application of
excellence. operational excellence principles, supported by case studies
or projects.
• Reflect on and evaluate the implementation challenges and
successes.
4. Synthesize strategic • Synthesize and apply strategic management theories,
management principles. developing comprehensive business strategies.
• Assess and critique strategic decision-making in
organizational contexts.
5. Cultivate and promote • Analyse organizational culture, proposing initiatives for
resilient and positive enhancement and resilience.
organizational cultures. • Reflect on and suggest improvements for organizational
cultural health.
6. Integrate sustainability • Exhibit a thorough understanding of sustainability in
principles into operations operations, assessing its comprehensive impact.
management. • Develop and articulate strategies that incorporate
environmental, social, and economic sustainability into
operations management.
This concise format ensures clarity and focus on the key elements of the module content, learning
outcomes, and the corresponding assessment criteria.
6. Official Syllabus and Specific Outcomes

This section presents the official syllabus for Operations Management 5, detailing the comprehensive
curriculum and specific learning outcomes. It outlines the knowledge and skills students are expected to
master, aligning with the rigorous academic and professional standards of the postgraduate diploma.
12
6.1 Theme One – Supply Chain Operations: Mastering Complexity and Innovation
Topic 1 - Chapter 1: Introduction to Managing Operations Across the Supply Chain
Learning Objectives:
After covering this chapter, you should be able to:
LO1-1 Explain what operations management is and why it is important.
LO1-2 Describe the major decisions that operations managers typically make.
LO1-3 Explain the role of processes and “process thinking” in operations management.
LO1-4 Explain what the supply chain is and what it means to view operations management using a
“supply chain perspective.”
LO1-5 Identify the partners and functional groups that work together in operations management.
LO1-6 Define the planning activities associated with managing operations across the supply chain.
Please follow this link to access the pages from the textbook.
Topic 2 - Chapter 3: Understanding the Supply Process – Evaluating Process Capacity
LO2-1 Define the concept and importance of process capacity in operations management,
acknowledging its pivotal role in aligning supply with demand.
LO2-2 Execute a detailed operational process analysis, going beyond surface-level metrics to a
profound understanding of the decisions and activities that drive operational efficacy.
LO2-3 Embrace a process-centric approach in scrutinizing operational activities, recognizing how
each component contributes to overall process capacity and efficiency.
LO2-4 Comprehend the integrated nature of the supply chain and the importance of a holistic
supply chain perspective in operations management, encompassing the entire flow of
goods, services, and information.
LO2-5 Recognize the diverse array of stakeholders involved in operations management and
appreciate the collaborative nature of operations, requiring cohesive efforts across various
functional groups.
LO2-6 Identify and understand the key planning activities that underpin effective operations
management across the supply chain, including capacity planning, resource allocation, and
scheduling, to ensure operational capabilities are in sync with market demands.
Topic 3 - Chapter 19: Supply Chain Coordination
LO3-1 Understand the interdependency of organizations within the supply chain and recognize how
a single weak link can impact the overall performance of the chain.
LO3-2 Acknowledge the principle of optimizing the supply chain's performance while also
understanding the challenges posed by each firm's primary objective of optimizing its own
performance.
LO3-3 Analyse self-serving behaviours within the supply chain and their potential to lead to
suboptimal supply chain performance and explore the benefits of operational coordination
to mitigate these issues.
LO3-4 Comprehend the integrated nature of the supply chain and the importance of a holistic
supply chain perspective in operations management, encompassing the entire flow of
goods, services, and information.
Topic 4 – Chapter 6: The South African Automotive Industry’s Competitiveness and Supply Chain
Integration Challenges
After working through this chapter, you will be able to do the following:
LO4-1 Grasp Supply Chain Disruptions by understanding the value chain's flow, effects of
disruptions, and the importance of tracking disruptions and trend changes.
13
LO4-2 Assess South African Automotive Industry Challenges by identifying and assessing key
challenges (infrastructural, production, market, cost, technology) and their impact on
industry competitiveness.
LO4-3 Address Supply Chain Obstacles by analysing significant obstacles (power failures, port
delays, order cancellations) and highlight the importance of skills development and
manufacturers' roles in mitigation.
LO4-4 Master the Automotive Supply Chain by examining the entire production process from input
to output and emphasize the crucial role of measurement in effective supply chain
management.
LO4-5 Evaluate Disruption Impacts by considering the significance of performance measurement,
disruption effects, and discuss senior management's approach to performance metrics and
disruption impacts.
Topic 5 - Chapter 1: About Manufacturing
LO5-1 Tell manufacturing apart from other business activities.
LO5-2 Quantify the importance of manufacturing in the economy.
LO5-3 Map a manufacturing activity as a system of processes.
LO5-4 Explain the concepts of effectiveness and efficiency and their relation.
LO5-5 Use the MANUFACTURES mnemonic to describe components of manufacturing.
LO5-6 Design an organizational structure for a typical factory.
LO5-7 Explain the role of operators, support staff, and managers.
LO5-8 Explain how manufacturing developed through history.
Topic 6 - Chapter 13: Digital and Smart Production Planning and Control
LO6-1 Grasp the essence of Production Planning and Control (PPC) in orchestrating manufacturing
processes and meeting production goals.
LO6-2 Recognize PPC's role in enhancing competitive advantages through efficient material flow,
inventory management, and waste reduction.
LO6-3 Acknowledge the reliance on experienced planners in traditional PPC and the importance of
managing diverse information flows.
LO6-4 Understand the impact of digital and smart technologies in revolutionizing PPC, fostering
real-time decision-making and operational efficiency.
6.2 Theme Two – Operational Excellence

Topic 7 - Chapter 3: Continuous Improvement Tools for Smart Manufacturing
LO7-1 Understand the Historical Evolution and Philosophical Foundations of Continuous
Improvement.
LO7-2 Gain Insights into Core Continuous Improvement Tools and Techniques.
LO7-3 Explore the Transformative Role of Smart Technologies in Enhancing Continuous
Improvement.
LO7-4 Acquire Proficiency in Advanced Process Improvement Tools.
LO7-5 Understand the Integration and Application of Continuous Improvement in Smart
Manufacturing.
14
Topic 8 - Chapter 15: Managing Performance

LO8-1 Manage with performance metrics without being managed by the metrics.
LO8-2 Develop a Balanced Scorecard with leading and lagging metrics.
LO8-3 Separate the language of things from the language of money.
LO8-4 Choose appropriate key performance indicators
LO8-5 Create a shop floor performance board.
LO8-6 Implement and manage shop floor daily meetings.
LO8-7 Reduce opportunities for metric gaming.
LO8-8 Implement risk-reducing supply strategies.
Topic 9 - Chapter 16: Improving Performance
LO9-1 Recognize improvement potentials in manufacturing.
LO9-2 Differentiate between kaizen and kaizen events.
LO9-3 Be familiar with the most common project-management methods.
LO9-4 Set up and use an “obeya”.
LO9-5 Discuss the characteristics of key production improvement models.
LO9-6 Understand the main ideas of the Toyota Production System and lean production.
LO9-7 Develop a company-specific production system.
LO9-8 Recognize the potential of new technologies to improve performance.
LO9-9 Understand the role of leadership in the development of an improvement culture.
Topic 10 – Chapters 1 & 2: Strategic Management Mastery: Orchestrating Programs and Change
When you complete going through this topic, you will be able to:
LO10-1 Understand the strategic role of program and change management in driving organizational
success.
LO10-2 Recognize the importance of aligning program and change initiatives with organizational
purpose and strategic objectives.
LO10-3 Identify and manage the core activities essential for effective program execution and change
management.
LO10-4 Evaluate and apply purposeful, constructed processes in program and change management
to secure desired outcomes.
LO10-5 Critically assess and address the complexity, iterative nature, and potential obstacles in
program and change initiatives.
LO10-6 Utilize reflective questioning and continuous improvement practices to enhance the
performance and effectiveness of program and change management.
LO10-7 Conceptualize and implement strategies for orchestrating complex programs and change
processes, ensuring superior outcomes and alignment across various organizational facets.
Please follow this link to access the pages from the textbook Chapter 1.
Topic 11 – Chapters 6 & 16: Cultivating Resilient and Positive Organizational Cultures
LO11-1 Distinguish between healthy and unhealthy organizational cultures and recognize the
symptoms of each.
15
LO11-2 Diagnose the root causes of organizational issues, including conflict and dysfunctional
behaviours, and address them effectively.
LO11-3 Apply active bystander skills and other proactive strategies to contribute positively to
changing and improving organizational culture.
LO11-4 Develop and utilize tools to assess the health of an organization's culture, ensuring a
continuous and constructive feedback loop.
LO11-5 Identify and navigate barriers to organizational change, fostering a culture that supports
transformation and growth.
LO11-6 Implement and advocate for practices and policies that promote a positive, inclusive, and
resilient organizational culture.
Topic 12 – Chapter 16: Sustainable Operations Management—Preparing for the Future

LO12-1 Define sustainability using the triple bottom line and explain what this approach means for
operations and supply chain management.
LO12-2 Explain the reasons why operations managers are increasingly focusing on the
environmental impact of their activities.
LO12-3 Evaluate products using life cycle assessment.
LO12-4 Discuss the approaches used by operations managers to ensure social responsibility.
LO12-5 Understand the challenges operations managers face as they seek to develop and maintain
a sustainable competitive advantage.
LO12-6 Understand the process by which the triple bottom line is transformed into appropriate
measures, metrics, and standards.
16
ANNEXURE 1: Application for Replacement Assessment
17
ANNEXURE 2: 2024 Academic Calendar and Public and University

Holidays
18
ANNEXURE 3: Academic Calendar Mapping for 2024
19

OPS 5 - OPM8X01 Learning Guide - 2024 (SEMESTER 1)

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

OPS 5 - OPM8X01 Learning Guide - 2024 (SEMESTER 1)

Uploaded by

Copyright:

Available Formats

THE FACULTY OF ENGINEERING AND THE BUILT

DEPARTMENT OF QUALITY AND OPERATIONS MANAGEMENT

Module Name: Operations Management 5

1st Semester: January to June 2024

NQF Level: 8 Module Credits: 16

Compiled and Lectured

Mr. Sambil Charles Mukwakungu

Calendar Year: 2024

Copyright Reserved © University of Johannesburg

The essence of Operations Management 5 lies in:

Looking forward to an engaging and enlightening semester with you all.

Sambil Charles Mukwakungu

• Module Name (Module Code): Operations Management 5 (OPM8X01)

1.2. Teaching Strategy

1.3. Consultation Hours

1.5. Additional Information

1.5.1. Guidelines for Addressing Assessment Concerns and Mark Discrepancies

1.5.2. Complaint Procedures

1.6.1. Assessment Methods and Feedback

1.6.2. Assessment Results and Publication

1.6.3. Replacement Assessment

1.6.4. Remark Request Rules

NO EXCEPTIONS WILL BE ALLOWED

1.7. Departmental Contact Information

Person Name Role Contact Details

2. Overview of the Curriculum

YOU ARE Postgraduate

3. OMP8X00: Operations Management Project - This component emphasizes the practical

Overall, the Operations Management 5 curriculum is designed to create a robust understanding of

3.1 End State

3.3 Recommended Resources

• Topic 1: Introduction to Managing Operations Across the Supply Chain

• Topic 11: Achieving Change

4. 2024 Module Work Schedule

ASSESSMENT DATES SCOPE WEIGHTS

5. Module Purpose, Learning Outcomes and Assessment Criteria

Brief outline of the module content

Module Learning Outcomes Module Assessment Criteria

6. Official Syllabus and Speciﬁc Outcomes

6.2 Theme Two – Operational Excellence

Topic 8 - Chapter 15: Managing Performance

Topic 12 – Chapter 16: Sustainable Operations Management—Preparing for the Future

ANNEXURE 1: Application for Replacement Assessment

ANNEXURE 2: 2024 Academic Calendar and Public and University

ANNEXURE 3: Academic Calendar Mapping for 2024

You might also like