Week LOB QA CSAT Correlation LOB Correlation

11/7/2021 77.66% 93.18% Mint Universal 0.08

11/14/2021 75.35% 93.81% Mint Sales -0.09
11/21/2021 74.06% 94.50% Ultra Universal 0.31
11/28/2021 78.33% 94.40% Ultra RSR 0.37
12/5/2021 79.53% 93.69% Mint Tech -0.50
12/12/2021 73.00% 93.45% Mint LiveChat 0.53
Mint
12/19/2021 77.35% 94.32% 0.08
Universal
12/26/2021 73.38% 93.34%
1/2/2022 77.38% 93.17%
1/9/2022 - 92.84%
1/16/2022 - 93.76%
1/23/2022 78.00% 95.50%
1/30/2022 72.54% 93.73%
11/7/2021 89.21% 94.74%
11/14/2021 86.20% 100.00%
11/21/2021 89.35% 97.98%
11/28/2021 86.33% 96.68%
12/5/2021 89.06% 97.46%
12/12/2021 88.54% 96.17%
12/19/2021 Mint Tech 94.06% 96.77% -0.50
12/26/2021 93.64% 94.74%
1/2/2022 88.85% 99.04%
1/9/2022 - 97.05%
1/16/2022 - 95.65%
1/23/2022 93.33% 97.12%
1/30/2022 93.25% 98.78%
11/7/2021 81.35% 97.00%
11/14/2021 85.91% 93.33%
11/21/2021 85.86% 97.70%
11/28/2021 81.33% 96.23%
12/5/2021 78.50% 98.20%
12/12/2021 80.78% 96.88%
12/19/2021 Mint Sales 87.07% 96.11% -0.09
12/26/2021 90.69% 97.41%
1/2/2022 92.22% 97.31%
1/9/2022 - 96.07%
1/16/2022 - 97.24%
1/23/2022 96.00% 96.83%
1/30/2022 91.00% 98.08%
11/7/2021 85.56% 94.98%
11/14/2021 84.89% 95.79%
11/21/2021 84.39% 95.62%
11/28/2021 82.92% 96.48%
12/5/2021 85.38% 95.66%
12/12/2021 78.48% 95.47%
Ultra
12/19/2021 85.00% 96.32% 0.31
Universal
12/26/2021 79.58% 95.13%
 Ultra
0.31
Universal

1/2/2022 86.00% 96.14%

1/9/2022 - 94.90%
1/16/2022 - 95.81%
1/23/2022 83.08% 94.88%
1/30/2022 81.16% 94.58%
11/7/2021 88.00% 98.21%
11/14/2021 92.50% 98.95%
11/21/2021 88.18% 98.97%
11/28/2021 97.14% 98.91%
12/5/2021 91.43% 99.68%
12/12/2021 81.43% 99.35%
12/19/2021 Ultra RSR 88.75% 98.70% 0.37
12/26/2021 88.57% 99.00%
1/2/2022 100.00% 100.00%
1/9/2022 - 99.67%
1/16/2022 - 98.42%
1/23/2022 80.00% 99.32%
1/30/2022 85.63% 99.01%
11/7/2021 83.92% 88.04%
11/14/2021 83.53% 86.79%
11/21/2021 81.54% 87.83%
11/28/2021 83.82% 87.15%
12/5/2021 81.56% 84.72%
12/12/2021 84.07% 86.56%
12/19/2021 Mint LC 83.36% 86.09% 0.53
12/26/2021 84.77% 87.01%
1/2/2022 80.83% 85.09%
1/9/2022 - 85.69%
1/16/2022 - 87.16%
1/23/2022 82.52% 87.49%
1/30/2022 82.26% 87.80%
DATA ANALYSIS - CASE STUDIES MATRIX
# Participants Case Study Identification of Need Type of Data
No correlation between CSAT and
Group Exercises 0 Quantitative/Qualitative
0 QA (Ultra). Why?
1 Day-Ana 1
2 Frank 2
3 Andrea 3
4 Luisana 4
5 Diana 5
6 Karly 6
7 Jenny 7
Data Collection Manipulating Data Type of Analysis
CORE = QA Score Excel Descriptive/Inferential
Genesysis/Live Chat= CSAT Results
Interpretation of Analysis