ABST Student Workbook

Answer Key

Table of Contents
Module 1 Review Questions ........................................................................................................................ 2
Module 2 Review Questions ........................................................................................................................ 4
Module 3 Review Questions ........................................................................................................................ 7
Module 4 Review Questions ...................................................................................................................... 10
Module 5 Review Questions ...................................................................................................................... 11
Module 6 Review Questions ...................................................................................................................... 14
Module 7 Review Questions ...................................................................................................................... 16
Review Questions – All Modules ............................................................................................................... 17

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Module 1 Review Questions
1. List 5 types of activities SPs will be expected to do?
a) Patrolling of a premises or grounds
b) Monitoring of alarm systems or responding when necessary
c) Limiting access to individuals or locations
d) Observing and reporting criminal activity or signs of a crime
e) Directing traffic
f) Responding to emergencies
g) Documenting interactions and events
h) Presenting a professional image
i) Arresting those found committing crime
2. SPs protect people and property from various types of hazards.
3. Examples of behaviours you will guard against include criminal acts such as vandalism, theft,
disturbances and fights.
4. One of the main activities of an SP is to observe and report criminal activity.
5. What does SSIA stand for Security Services and Investigators Act.
6. The SSIA was introduced to reflect the changes in the security industry in recent years, and to
provide an industry-wide standard across the province.
7. Individuals must be 18 years of age to apply for a security license in Alberta.
8. List two of the five classes of licenses in Alberta:
a) Security services
b) Loss prevention
c) Executive protection
d) Patrol dog handler
e) Alarm responder
9. List the six steps in the licensing process in Alberta.
a) Complete the application form for individual license
b) Provide copies of approved ID with application form.
c) Provide proof of approved training with application form.
d) Provide Police Information and Criminal Record Check (including CPIC, Vulnerable
Sector, Local Database searches) document with application.
e) Provide one photograph signed by police with application.
f) Mail or courier the application package and the appropriate fee to the Security
Programs office.
10. Under Section 18 of the SSIA, you must notify the Registrar in writing if you
a) Change your address
b) Have a change in any of the information you provided to the Registrar when you make
application for your license (e.g. updated criminal record information, renewed work
permit, change of name, etc.)
11. A complaint against an individual holding a security license must be made within 90 days of the
occurrence of the alleged incident.
12. Professional appearance includes the following:
a) Clean uniform in good repair
b) Hair clean and neatly combed
c) Shoes should be clean and shined
d) Simple jewelry
13. Deportment describes the conduct and behaviour of an individual.

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14. Refer to your copy of the SSIA. Click here. According to Section 20, what are the conditions in
which an Individual licence may be suspended or revoked?
The Registrar may suspend or cancel the licence of an individual or business licensee if:
a) the licensee is convicted of a criminal offence,
b) the licensee is convicted of an offence under this Act or the regulations,
c) the licensee fails to comply with a term or condition of the licensee’s licence,
d) the licensee fails to comply with the code of conduct established pursuant to the
regulations for that class of licensees,
I. the licensee makes an untrue statement or misleading statement in the licensee’s
application for a licence or renewal of a licence, or
II. in a report made or information provided to the Registrar,
e) if the licensee fails or refuses to make a return or to provide to the Registrar any
information required under this Act or the regulations,
f) in the opinion of the Registrar, the licensee is not a fit and proper person to hold a licence
g) in the opinion of the Registrar, the licensee is not a fit and proper person to hold a licence
h) in the opinion of the Registrar, it is in the public interest to suspend or cancel the licence.
15. Come up with at least three (3) examples of when Security Professionals protect People,
Property, or both. Record your answers below:
People:
Bodyguards for VIP’s or celebrities, Protection of employees working late, in the evening or on
weekends, Concerts or sporting events, Airports
Property:
Construction sites, Armoured car service, Retail stores, Office buildings
Both:
Banks, Government buildings, Traffic/parking control at a large venue, Airports, Theme
parks/shopping malls, Hospitals, College/university campuses, Government buildings
16. List at least ten (10) examples of good (do’s) customer services and poor (don’ts) customer
service.
Do’s:
• Address people formally, such as using sir or ma’am
• Manners – use expressions like please, thank you, and excuse me
• Clean language
• Be considerate
• Voice – calm, positive, friendly
• Positive facial expression
• Good posture, stand up straight
• Short, positive interactions with others
• Remain in control of emotions, portray confidence
• Attempt to resolve conflict using reasoning and effective communication
• Show up for duty as scheduled, and on time; keep your break times to the scheduled
length
• Share information with your colleagues, supervisor, and those who take over your shift
when you depart
• Use disrespectful greetings, such as “hey you” or “come here, buddy”
Don’ts
• Withhold information from individuals you work with
• Use profanity

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 • Raise your voice, or use an angry or excited tone in voice
• Negative facial expression, such as a frown or anger
• Slouch, keep hands in pockets
• Flirt, bully, harass colleagues, clients, or the public
• Excessive chatting on personal topics with coworkers or other individuals
• Rude gestures
• Act angry or panicky
• Resort to force measures without first trying other means to resolve the situation
• Miss scheduled shifts
• Arrive late or leave early, or leave your post without arranging cover; show courtesy to
your colleagues by taking only the time permitted for your break

Module 2 Review Questions

1. The Canadian Charter of Rights and Freedoms guarantees individual rights and freedoms of
Canadians.
2. Section 7 of the Charter states everyone has the right to life, liberty and security of person and
the right not to be deprived thereof except in accordance with the principles of fundamental
justice.
3. Section 8 of the Charter states everyone has the right to be secure against unreasonable search
or seizure.
4. Section 9 of the Charter states everyone has the right not to be arbitrarily detained or
imprisoned.
5. Arrest is the process of detaining an individual for the purposes of investigating the individual’s
possible involvement in a criminal activity. To arrest someone means to take away their
freedom.
6. Under Section 494, Arrest without warrant, of the Criminal Code under the following
circumstances:
a) Section 494(1)(a) Indictable Offence (found committing) for example arrest those
found committing assault or theft over $5,000.
b) Section 494(1)(b) Assist in an Arrest of a person (while being pursued) for example a
police officer is chasing someone who is running away with a purse, he says “stop that
man!” you could make the arrest.
c) Section 494(2)(b) Property Owner or Agent of the Property Owner may arrest any
person who is found committing a criminal offence on or in relation to the property.
For example a person takes goods without paying and exits the store you could make
the arrest since it was committed on the property and in relation to the property.
7. You may not (may or may not) make a citizen’s arrest where personally did not witness the
offence (e.g. someone tells you someone committed an offence).
8. How do you make an arrest?
a) Identify yourself
b) Tell the person why you are arresting them.
c) Check for understanding.
d) Remove the person to a private area, if possible.
e) Advise the person of their rights (optional)
f) Allow the person to make their phone call, if they so choose.
g) Advice the person they are not obliged to say anything.

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 h) Call the police and wait their arrival.
9. There are three classifications of offence identified in the Criminal Code are Indictable offence,
Summary Conviction and Hybrid (dual) offence.
10. What is an indictable offence? List three examples of an indictable offence.
Serious offence defined under federal law, with punishments more serious than for summary
conviction offences. Some examples include Theft over $5,000, Robbery, and Break and Enter
in a dwelling house.
11. What is a summary conviction offence? List three examples of a summary conviction offence.
Considered to be a “less serious offence” and punished by jail time, fine or combination of
both. Some examples include loitering, causing a disturbance, indecent acts or trespassing at
night.
12. What is a hybrid (dual) offence? List three examples of a hybrid offence.
Offences which include both a summary conviction offence and an indictable offence; the
individual can only be prosecuted for only one type of offence. The crown will choose to
charge by indictment or by use of summary conviction rules. Some examples include Theft
under $5,000, Mischief of Property, and Break and Enter of a non-dwelling house
(construction site trailer).
13. Security Professionals have a right to deny (permit or deny) access to individuals who do not
consent to a search before entering a special event or concert. This type of search is called
“search with consent”.
14. The offence of break and enter of a non-dwelling place is considered a hybrid offence. A break
and enter of a dwelling house (where someone lives) is more serious son considered an
indictable offence.
15. List the five most common types of offences you many encounter on the job:
a) Assault
b) Theft
c) Break and Enter
d) Possession of Stolen Property
e) Mischief
16. The most important rule about using force in your role as a security professional is to avoid it as
much as possible.
17. Section 25 of the Criminal Code states who is permitted (permitted or not permitted) to use
force and under what circumstances. It must be a reasonable amount of force and only
enough as is necessary to control the situation.
18. You may use force under the following circumstances:
a) Aiding a police or peace officer to stop the flight of a suspected criminal, to settle a
disturbance or at the officer’s request.
b) Protecting yourself or others from harm or injury (self-defence).
c) Stopping an individual from committing a criminal act (e.g. you see an individual
attempting to crawl into a home through a broken window and you pull them back).
19. Section 26 of the Criminal Code covers excessive force and is especially important; you can be
charged with a criminal offence if you use force in an inappropriate way. You may also be
suspended or terminated by your employer, sued in a civil case and lose your security worker
license.
20. Section 27 of the Criminal Code defines how face may be used in the prevention of a criminal
act.
21. Trespassing occurs when someone enters and leaves a premises whereas vandalism is different
in that damages to the property occurs.

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22. A security professional does not (does or does not) have authority under the Gaming and liquor
act and regulation; however you may be dispatched to a post (such as a sport stadium or private
functions, etc.) where you will be tasked with associated duties. If your job involves liquor sales,
service, or security in Alberta you must have ProServe training.
23. Trespass to Premise Act states that you or the representative of the owner may arrest without
warrant a person who refuses to leave (trespasser) and must deliver the trespasser to a peace
office as soon as practicable.
24. Petty Trespass Act defines how the public may be notified as to the location of private (private
or public) property, or areas where trespassers are prohibited from entering.
25. Employment Standards Code and Regulation is the standard by which employers in Alberta must
administer their employee relationships. This includes payment of overtime and minimum
wage.
26. Come up with some examples of when Security Guards have breached the Canadian Charter of
Rights & Freedoms of an individual under Section 7, Section 8, and Section 9:
a) Section 7 of the Charter of Rights: Freedom of association because they were denied access
private/public property without adequate reason.
• British Columbia Human Rights Tribunal found that a security guard had violated
the British Columbia Human Rights Code when he denied Ms. Radek entry to a
Vancouver mall (a service customarily available to the public) because she was a
disabled Aboriginal woman whom he assumed to be suspicious.
• Asking panhandlers to move along who are non-aggressive and on public
property.
• Asking protesters to move along who protesting peacefully and are on public
property.
b) Section 8 of the Charter of Rights: Searched without reason.
• Searching a person without obtaining consent from the person. For example,
forcing someone to be searched because you think the person has stolen
something but you didn’t actually see them take it.
• Searching a person who has refused to be searched at a local concert. When a
person refuses to be searched the SP must refuse the person entry.

c) Section 9 of the Charter of Rights: Unlawful arrest / detainment

• Arresting a person without having grounds to arrest. For example, you hear a car
alarm going off in an area where many cars were being broken into and you see a
male running away from the vehicle. You chase the guy and put him under arrest
because you thought he broke into the car but you didn’t actually see him do it.
• Arresting a person you saw select an item (package of batteries) from a shelf and
put into his pocket however a customer stopped you to ask you directions and you
lost continuity (loss sight of the suspect). Even though you lost sight, you believe
the person still has the batteries and you place them under arrest. The suspect
refuses to come with you and runs away. You chase him and a struggle ensues
and you bring him back to the security office. The police arrive and conduct a
search and do not find anything and lets him go. Later, you view the cameras and
see that the batteries were dumped in another aisle. Several weeks later a civil
suit is launched for false arrest and the employer is forces to pay $2000 for false
arrest.

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Use the shoplifting video scenario for this exercise:
https://www.youtube.com/watch?v=E2vorX-rji0
View the entire clip again, and then answer the following questions:
27. Is there evidence a theft has occurred? Explain.
Yes, theft of a book (theft under $5000). The SP saw the female suspect select a book from
the shelf and put the book into her purse. She then did not pay for the item and exited the
store.
28. Did the security professional have reasonable grounds to suspect a theft had occurred? Why, or
why not?
Yes, the SP had reasonable grounds to suspect a theft occurred because he witnessed the
suspect select the book, conceal it in her bag, and proceeded to exit the store. As he
approached the suspect, the female suspect exited the store, security tag on the book
triggered the buzzer which confirmed the item was still in her possession.
29. Should the security professional have acted differently if the suspect was male?
No. The SP handled the situation in a fair and professional manner.
30. Did the security professional comply with the Charter of Rights and Freedoms?
Yes, the SP approached the suspect after he witnessed the theft, identified himself as an SP,
informed her that she was under arrest for theft of the book from the bookstore, and asked
her to come to the security office. He asked her if she wanted to call a lawyer and she said
‘whatever.’ And then he called the police.
31. Under what circumstances would the security professional have been permitted (had the right)
to search?
The SP could have searched the individual only if she had consented to the search. He could
have also searched if he felt his safety was at risk and only if he believed she was armed with
something that could be used as a weapon.
32. Does the situation warrant the use of force? If so, why? And how much?
No, this situation does not warrant the use of force because the suspect was cooperative. The
SP can only as much force as necessary ‘reasonable force’ to control the situation and prevent
injury and/or assault.
33. What are the five elements required for a theft to be complete?
a) Selection – the SP must see the suspect pickup the item from the shelf.
b) Concealment – the SP must see the suspect conceal the item by wearing it or putting it in
a pocket or purse.
c) Continuity – the SP must maintain the suspect in his or her vision at all times. The SP must
not be distracted or lose sight of the suspect where the suspect could ditch the item.
d) Pass Point of Sale – the SP must observe the suspect walk pass the cash register without
paying for the item.
e) Exit the Store – the SP must observe the suspect exit the store for the theft to be
complete.

Module 3 Review Questions

1. Observation is a series of activities. When you observe you are:
a) Noticing
b) Interpreting
c) Recalling
2. When noticing, you use your senses to:

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 a) Continually scan the area while on patrol.
b) Commit details to memory.
c) Be watchful for change, or things that look different than before.
3. Interpretation means you must be able to apply the information you take in and respond
accordingly.
4. Being able to recall information is a sill that can practise to become better at. The steps to
getting better at recalling those details are:
a) Concentrate means to focus on a particular piece of information and try to block out
everything else.
b) Associating means to try to relate the details to something you already know.
c) Repeat means to repeat the information slowly and deliberately.
5. Patrolling is making an active survey of the persons or property you are tasked to protecting.
6. Before (before or after) your shift, make sure that you are physically and mentally prepared to
carry out your duties.
7. Some examples of physical preparedness involves taking care of your health, getting enough
sleep, ensure clothing is clean (pressed and properly mended), review post orders and ensure
all equipment is in order (keys, notebook, pen, radio or phone).
8. Some examples of mental preparedness involves dealing with distractions prior to starting
shift, get focused on task at hand and review your assignment.
9. Carrying out a Basic Patrol (foot patrol):
a) Bring your radio, notebook, pen and any other equipment.
b) Walk confidentially about the property or premises.
c) Follow a consistent route through or around the premises.
d) Check doors and windows.
e) Look signs that something is amiss.
f) In conditions of poor lighting, shine your light into the room or space before entering.
g) Record anything unusual in your notebook.
h) Contact the police if you find evidence suggesting criminal act has taken place.
10. Crowd behaviour can be influenced by a multitude of factors, with two of the most common
being the emotional status of the crowd, and the presence of leaders.
11. List four of the strategies for dealing with a crowd:
a) Remove the Leaders.
b) Break the Crowd into Smaller Groups.
c) Seek help from a Sympathetic Leader in the Crowd.
d) Panic Situations.
12. List five situations you might encounter when dealing with substance abusers:
a) Loitering – Hanging around with fellow users, or waiting to buy more drugs.
b) Shoplifting (Theft) – stealing items to sell in exchange for drugs, stealing necassaties
because they no longer have a job or finances.
c) Creating a disturbance – being drunk or high and not in control.
d) Trespassing – entering a premises looking for drugs or alcohol, or the money to
purchase things.
e) Break and enter – with the intent to steal money or items to use to obtain more drugs
or alcohol.
13. Best practices when dealing with the media:
a) Refer the media to the media contact.
b) Do not participate in interviews.
c) Do not be rude.

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 d) Do not use “no comment” as an answer.
14. When directing traffic, keep the following points in mind:
a) Your own safety.
b) The safety of motorists and pedestrians.
c) Professional deportment (the way you conduct yourself).
d) Providing clear directions to both motorists and pedestrian traffic.
15. A post order is a document which outlines your duties and responsibilities during your shift.
16. When using force you must only use “only as much force as is necessary for that purpose.”
17. Choosing to use force depends upon several factors including:
a) You own prepared ness. How prepared are you?
b) The situation at hand. What is the situation you are facing?
c) The individual to whom you will apply the force. What do you know about the
subject?
18. If you believe an individual is in a state of excited delirium then you should call emergency
assistance immediately.

Use the customer service video:

https://www.youtube.com/watch?v=94Ar4_SQmFY
Watch the entire clip again, and then answer the following questions:
19. Describe what happened in the video clip?
A female approached a security professional working at a university campus. She said she had
an appointment with personnel manager and the SP told her to sign in and would take her to
the office.
20. Describe the SP (height, weight, race, hair colour, clothing, etc.) from the video and any
information they can remember about the clip.
The SP is a Caucasian male, approximately 5’11” 200lbs, mid-forties, blonde short hair,
wearing a black baseball cap, black security shirt and black pants. He was professional in
appearance and deportment.
21. Describe the young woman (height, weight, race, hair colour, clothing, etc.) from the video and
any information they can remember about the clip.
Caucasian female, approximately 5’10” 150lbs, mid-thirties, brown straight shoulder length
hair, wearing a black sweater, blue shirt, and blue jeans.
22. Was the SP professional and did he answer all of her inquiries?
Yes the SP was professional and he answered all her questions.

Use the break and enter video:

https://www.youtube.com/watch?v=EqHaipQnMHE
View the clip, then answer the following questions:
23. Did the security professional use the correct approach to the situation?
Yes, when the SP noticed the door had been jimmied and crow bar on the ground he remained
outside of the building and immediately dispatched his supervisor.
24. Was the security professional correct in remaining outside the premises to observe?
Yes, in the event of an actual break and enter the SP should remain outside of the building
until law enforcement arrives.
25. What might have occurred if the security professional had entered the premises? (think about
safety for all parties, including the possibility of multiple subjects inside the premises)
It would be unsafe for the SP to enter the shed. There are many influence factors to consider
such as the environment (lighting, dark corners, weather conditions, etc.), suspect

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 considerations (armed with weapon, multiple suspects, etc.) and SP considerations
(availability of backup, police response time). The SP could have been injured and/or
assaulted by the suspects.
26. Provide a description of the subject who ran away from the scene in the video.
Caucasian Female, approximately 5’8” 140lbs, long brown hair in pony tucked into baseball
cap, sunglasses, grey hoodie, blue jeans. She got into passenger side of vehicle.
Provide the licence plate number and description (make, model, year) of the escape vehicle in
the video.

Import, 2-door hatchback, white, with Alberta license plates EZM-936 and Mazda dealership
decals 1-403-328-5118.
27. Identify the offence which appears to have been committed by the subject in the video.
Break and enter, Trespass.
28. Was the suspect in this video arrestable without a warrant? Why or why not?
Yes, the suspect was arrestable because she was trespassing and appeared to have committed
an offence of breaking into the shed. When asked to “Stop” she fled the scene. Even though,
the SP did not witness the suspect in the act the police could still bring her in for questioning.

Module 4 Review Questions

1. Typically you will engage in conversations in person, by telephone or over the radio.
2. A key to your success in verbal communication is your voice. Your tone of voice and volume of
your voice send a message to the person(s) you are speaking to.
3. Non-verbal communication is made up of four different components:
a) Visual refers to body language includes facial expressions, posture, eye
contact/movement and gestures.
b) Tactile refers to touch includes handshakes, pat on the back and hugs.
c) Vocal concerns with tone of voice includes a question, disbelief, seriousness,
excitement, and anger.
d) Use of time, space, and image includes being on time versus late, standing in another
person’s bubble, and the way we dress.
4. Studies into the way humans communicate have suggested that as much as 90 percent of the
meaning we derive from our communication with others comes through non-verbal means.
5. A method known as LEAPS is intended to be used for gaining cooperation and compliance.
6. LEAPS stands for Listening, Empathize, Ask questions, Paraphrase, and Summarize.
7. Bias is having a preference either for or against some characteristic, such as an individual’s
gender, ethnicity, religion, or sexual orientation.

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 8. Discrimination is treating another individual differently because they belong to a class or group,
for example their ethnicity or group.
9. Harassment is treating an individual or group of individual’s in a negative manner due to
circumstances which are not related to the situation at hand; this could also be referred to as
“bullying”.
10. Next time you find yourself getting upset, or even angry, you should ask the following questions:
a) What was I doing right before this happened?
b) Who was I talking to before this happened? What were we talking about?
c) Where was I before this happened? What were we talking about?
d) When did this happen? (location, time of day)
11. The first step for being able to deal effectively with an intoxicated person is to be able to
recognise the signs of alcohol or drug intoxication.
12. Examples of open-ended questions might include the following:
a) Can you please tell me what you saw?
b) Can you please describe the incident?
c) Can you please tell me what happened, starting at the beginning?
13. You would ask closed-ended questions when you need to get specific answers or pieces of
information.
14. When interviewing it is important NOT to:
a) Ask questions which support your opinion.
b) Leas the witness or make suggestions.
c) Pressure the witness.
d) Question the actions or the witness.
15. Come up with a list of best practises when dealing with intoxicated individuals.
a) Be able to recognise signs of alcohol and drug intoxication.
b) Continually assess and monitor the individuals behaviour.
c) When possible, call for assistance if an intoxicated individual behaves in an unruly
manner.
d) Do not antagonize, ridicule, or otherwise harass the individual; speak to them calmly, and
without bias, providing clear instructions
e) Give short, clear directions; give the individual time to respond to your requests
f) Do not try to reason with the individual; call a taxi to ensure the individual arrives how
safely; if necessary call for assistance or police intervention to aid in resolving the
situation
g) Utilize the LEAPS
h) Use common sense

Module 5 Review Questions

1. Some of the most important reasons are that a notebook allows you to record events and
related information at the time they occur and your notes will be available in the future when
memory will fade.
2. You must ensure your notes are accurate, complete and uncompromised.
3. Your opening entry each day should include the following:
a) The date (day, month, year and day of the week) – always use the same format
b) The start and end times of your shift (eg. 1800-0600)
c) Your location

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 d) The name of your partner
e) Weather conditions
f) Special circumstances as advised by the outgoing shift supervisor
4. Being objective means your notes should be reflective of facts only and not your opinion about
what took place.
5. If you make a mistake draw a single line through the incorrect information, initial the change,
then record the correct details.
6. A statement (discussion or statement) is an explanation of what an individual observed or
recalls about a specific event as told to you through either a formal or informal interview.
7. A written report (notebook entry or written report) may refer to anything from a routine form
filled out for every shift to a lengthy document detailing the events of a particular incident.
8. Evidence is the information used by investigators and court personnel to confirm or eliminate
an individual’s participation in a criminal act.
9. List the different categories of evidence and provide an example:
a) Direct evidence – witness testimony
b) Circumstantial evidence – find ID card at the scene of the incident
c) Hearsay – you weren’t there but overheard it
d) Documentary – photographs, recordings, video evidence
e) Physical – the ID card, crowbar
f) Trace – tire tracks, footprints, blood, fingerprints, skin, hair, urine, samples
10. List three things to help you prepare for court testimony:
a) Always tell the truth
b) Prepare and read your notes before court
c) Be on time
d) Dress professionally
11. Convert each of the following times shown in the 12 hour clock notation to 24hour clock format.
a) 1:30 PM - 1330
b) 2:14 AM - 0214
c) 12:15 PM - 1215
d) 4:05 AM - 0405
e) 5:41 PM - 1741
f) 11:28 PM - 2328
g) 9:35 PM - 2135
h) 11:20 AM - 1020
12. In the blank notebook template provided, create a notebook entry based upon the following
account of events.
• Use todays date and the current weather
• Use all the rules for writing a notebook entry (including the 24-hour clock)
• The shift start time is 3:00pm – 11pm

You are working the evening shift at Commerce Office Tower; you are not working with a partner. You
are posted at a security desk located in the front lobby. At 3:25, an administrative assistant working on
the 7th floor calls to let you know a co-worker appears to be having a heart attack and 9-1-1 has been
called. At 3:28, a package arrives; you sign for the delivery and set it aside. At 3:31, you notice
emergency services arriving at the front of the building; you meet them at the door and give them access
to the service elevator. You call back to the administrative assistant to advise her to meet the paramedics
at the service elevator entrance. At 3:45, an authorized contractor arrives to work on the fire alarm
system; he advises you may see indicator lights while he is working on the system. At 3:48, the

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emergency crew emerges from the elevator; they do not have anyone with them. They advise the
individual is not having a serious health emergency and will seek medical treatment on their own. At
4:10, you notice the fire alarm panel is lit up; you call the contractor who advises the lights are part of his
routine maintenance and no fire alarm has been tripped. At 4:27 the alarm contractor leaves and an
individual you recognize from one of the offices on the second floor comes to your desk complaining of
two individuals wandering around in the parking structure, peering in vehicle windows. At 4:29 you radio
your supervisor to advise about the persons in the parkade; your supervisor tells you another officer will
be dispatched to check on the situation.
Monday, May 7, 2012
Commerce Office Tower
1500-2300
Sunny, Clear 15 Degrees
1500 Posted at Security Desk in Front Lobby
1525 Admin Assistant on 7th Floor calls 9-1-1 for co-worker who appears to
be having a heart attack.
1528 Sign for package and set aside
1531 Meet emergency services at front of building and give access to the
service elevator. Inform admin assistant to meet paramedics at service
elevator on 7th floor.
1545 Authorized contractor arrives to work on alarm system and says blinking
lights may appear.
1548 Emergency crew does not have anyone with them. They advised the
Individual to seek medical treatment on their own.
1610 Fire panel lit up and call the contractor who said that is part of routine
maintenance and no fire alarm has been tripped.
1627 Contractor leaves. A person from the 2nd floor says there are two
suspicious wondering around parking lots peering into vehicles.
1629 Radio supervisor and reported incident. Supervisor said another SP
will be dispatched to check on the situation.

13. In the blank notebook template provided, create a notebook entry based upon video. Watch
the video about the shoplifting incident. After you have finished watching the clip, create a
notebook entry in the space below which records the events captured in the video.
a) Use todays date and the current weather
b) Use all the rules for writing a notebook entry (including the 24-hour clock)
c) The shift start time is 8:00am – 4:30pm
d) You are not working with a partner
e) Use the current time(s) for your entries
Monday, May 7, 2012
Bookstore Library
0800-1630
Sunny, Clear 15 Degrees
0800 Posted at Main Security Desk doing surveillance
0930 Observe Caucasian female take book from shelf and put into large purse.
Female is described as approximately 5’4” 130lbs, wearing black hoodie,
and blue jeans. SP SMITH then went to confront the suspect.
0931 Female was exiting the store and the security alarm was triggered.

Student Workbook 13
 SP identified himself, put his hand on her shoulder and informed the
suspect that she was under arrest for theft of the book and that she
Had to go back to security office. SP asked if she understood and she
‘whatever.’ Advised suspect of her rights and told her anything she
Said maybe used as evidence and again she said ‘whatever.’
0935 Called the police
14. Using the notebook entry above, write a report about the events which took place in the video.
SAMPLE REPORT
At approximately 0930 hours on 2012-05-07, SP SMITH was doing surveillance in the book
store library when he observed a female suspect take a book and conceal in her purse.
Female is described as approximately 5’4” 130lbs, brown hair, wearing black hoodie, blue
jeans, and large black purse. Upon arrival, SP SMITH heard the security tag alarm activate as
the female exited the book store.
SP SMITH approached the female suspect outside the store, identified himself as an SP, placed
his hand on her shoulder, informed the suspect that she was under arrest for theft of the book
and that she had to come with him to the security office. The suspect said whatever and was
compliant as she was escorted back. SP SMITH informed the suspect of her rights and told her
that anything she said could be used as evidence. She again said whatever. At approximately
0935 hours, SP SMITH called the police.

Module 6 Review Questions

1. A (n) Alarm System is a series of devise which services to warn occupants and other individuals
that an event outside of the “norm” is taking place.
2. An alarm system may be used to detect or monitor fire (smoke), intruders (trespassers),
temperature, humidity, toxic substances, water pressure, water leaks, pressure, and
equipment operation.
3. There are three primary components of an alarm system sensor, transmitter, and control panel.
4. Respond to ALL alarms.
5. The two types of large-scale emergencies you may respond to may include fires and bomb
threats.
6. Steps to evacuation includes:
a) Ensure the safe evacuation from the premises.
b) Remain calm and professional at all times.
c) Do not shout.
d) You will know the emergency exits, ensure they are clear and safe to use.
e) Direct all persons to the location of the nearest usable emergency exit.
f) Make arrangements for persons with mobility needs.
7. List the four types of fire and provide an example:
a) Class A: Ordinary combustibles such as paper, wood, fabric
b) Class B: Flammable and combustible liquids such as fuel, oil, paint, grease
c) Class C: Electrical fire such as wiring, fuse boxes
d) Class D: Metals such as flammable metals such as magnesium and sodium
8. To use a fire extinguisher, follow the PASS method (describe each of the following steps below):
a) P pull the pin on the extinguisher or remove the safety catch as directed on the unit.
b) A aim the nozzle at the base of the fire.
c) S squeeze or press the handle

Student Workbook 14
 d) S sweep the nozzle from side to side, spraying the contents at the fire.
9. Some reasons for a person to make a bomb threat may include political statement, revenge,
eco-terrorism, and activism.
10. List at least three general guidelines for dealing with a caller making a bomb threat (RCMP,
2010) any three of the following:
a) Listen, remain calm, be polite
b) Do not interrupt the caller
c) Obtain as much information as possible (see bomb threat checklist)
d) Start a call trace while you are still on the phone (if possible0
e) If possible, notify your partner or supervisor of the call and request the police be
called.
f) Complete the bomb threat checklist and submit it to your supervisor as soon as
possible.
11. If you see something suspicious:
a) Do not touch it!
b) Do move or change anything in the environment.
c) Do not use your phone or radio; electronic devices are known to detonate certain
bombs. Move at least 50 metres away before activating an electronic device.
d) Move out of the area slowly; secure access to the area so no one is able to enter.
e) Report your finding to your supervisor or designate.
f) Stay alert for further instructions; continue to monitor access to the site.
12. How is fire detected by alarms? How is fire detected by people?
Fires are detected through alarm sensors that detect changes in the environment such as
smoke and heat sensors. Fires are detected by people through sight (see the smoke or fames),
sound (hearing the crackling of something burning), touch (door which is hot to touch), and
smell (smell of smoke).
13. What is an emergency plan and how an emergency response plan should be in place at all
facilities; what to do if no such plan exists.
An emergency plan contains details instructions on how to respond to an emergency
situation, how to evacuate a building, map of exit routes, locations of fire extinguishers, and
muster/rendezvous points. If no plan exits, take initiative and develop a plan.
14. Explain the use of rendezvous points; how they are to be used, how they can be selected.
A rendezvous point or muster location is an area where all people who evacuated the building
gather and where all persons should be accounted for by emergency services personnel.
15. Explain how supervisors and managers become involved in an emergency response situation.
Supervisors and managers must be aware and ensure all people are alerted and are safety
evacuated from the building. They may be assigned different roles and responsibilities during
an emergency and must be familiar with their locations. They may be in charge of evacuating
a particular floor or area within the building, do head counts, and may be required to
complete a secondary search to ensure all persons have safety evacuated the building.
16. Explain how to do a “roll call” or determine if all persons are safely out of the building. Explain
what to do when an individual is missing.
A roll call is done at the rendezvous point/muster location. Each section leader does a head
count to ensure all persons that were onsite and accounted for. The fire chief is alerted if an
individual is missing and the building would be searched.
17. Explain interaction with the emergency services crews, such as directing them to the site of the
emergency, or notifying of missing persons.

Student Workbook 15
 The SP should always identify himself and communicate clearly and calmly with any
information that will assist the crew during the investigation.

Module 7 Review Questions

1. Personal Safety begins with your own attitude and mental preparedness.
2. There are three categories of risk low, medium and high risk-settings.
3. Smoke is an example of a substance type of hazard that could potentially cause smoke
inhalation, death.
4. Icy roads is an example of a condition type of hazard that couple potentially cause a slip and fall.
5. Asbestos is an example of a material type of hazard that couple potentially cause cancer.
6. Hazard Assessment is an on-going process; you cannot predict hazards will remain the same
from day to day.
7. List at least three (3) strategies to maintain proper health and nutrition:
a) Afternoon workers should have their meal in the middle of the day instead of the middle
of their work shift
b) Night workers should eat lightly throughout the shift and have a moderate breakfast
c) Relaxing during meals and allow time for digestion
d) Drinking lots of water
e) Cutting back on highly salted foods
f) Reducing foods high in fat
g) Maintaining regular eating patterns with well-balanced meals (avoid junk food and limit
fat intake)
h) Eating the usual balance of vegetables, fruit, lean meat, poultry, fish, dairy products,
grains, and bread
i) Avoiding excessive use of antacids, tranquilizers and sleeping pills
j) Minimizing the intake of caffeine and alcohol
k) Avoiding fast food and vending machines
8. List at least three (3) strategies to maintain physical fitness:
a) Try to exercise during breaks
b) Talk with co-workers while you work
c) Try to work with a "buddy"
d) Take short breaks throughout your shift to use the employee lounge, take a walk, shoot
hoops in the parking lot, or climb stairs
e) Don't leave the most tedious or boring tasks to the end of your shift when you will
probably feel most sleepy
f) Exchange ideas with your colleagues on ways to cope with the problems of shift work
g) It’s a good idea to avoid exercising before going to bed, because exercise raises energy
and your body temperature. Make sure you allow three hours to pass between exercising
and going to sleep.
9. List at least three (3) strategies to help maintain proper sleep:
a) Make sure your family and friends are aware of and considerate of your sleep hours and
needs
b) Ensure you have a comfortable, quiet place to sleep during the day
c) Air conditioning, telephone answering machines, ear plugs and good window coverings
are examples of devices which may improve your sleep
d) Make time for quiet relaxation before bed to facilitate better sleep (reading, breathing
exercises, muscle relaxation techniques, etc.)

Student Workbook 16
 e) Sleep on a set schedule to help establish a routine and to make sleep during the day easier
f) Avoid strenuous exercise before sleeping as your body's metabolism will remain elevated
for several hours afterward, making sleep difficult
g) If you do not fall asleep after one hour, read a book or listen to quiet music
h) If sleep still does not come, reschedule your sleeping hours for later in the day Adapted
from Occupational Health Clinics for Ontario Workers, Inc., 2005
10. List at least three (3) strategies to maintain social life:
a) Schedule at least one daily meal with your family; this helps to keep communication
channels open and promotes good eating habits
b) Socialize with other shift workers and their families; this helps to minimize the disruption
that shift work can have on your social life
c) Keep in touch with your spouse/partner and children daily
d) Set time aside for just you and your spouse/partner
e) Carefully plan family activities; family ties are a precious commodity (plan days off in
advance if possible)
f) Practice stress reduction
g) Use a calendar to schedule events
h) Try to prioritize tasks and tackle one at a time
11. Can you think of any hazards you may encounter at various postings as a Security Professional?
a) Safety issues (such as a flood which could cause a slip or fall and/or poor electrical wiring
which could result in electric shock or fire)
b) Persons under the influence of drugs or alcohol
c) Hostile crowds at a labour dispute
d) Domestic fight
e) Arresting a person for theft and having them physically assault the SP
f) Robbery with violence
g) Assault or other acts of violence in the workplace
h) Falling asleep on the job
i) Driving a mobile patrol vehicle which is unsafe (flashers not working or brakes need
repair)
j) Limited cellular reception and being unable to dispatch the supervisor in the event of an
emergency

Review Questions – All Modules

1. Question 1. Complete a notebook entry using this information. Remember all the rules about
maintaining and formatting your notebook, required information for each shift, use of 24 hour
clock, point form, etc.)
Date: November 30 2001 Friday
Shift: 7 AM to 3 PM
Partner: None
Jumpsuit uniform with soft pad shoes
Deerfoot Mall East entrance;
Blizzard Warning snow and -28 before Wind-chill.
7 am Start shift.

Student Workbook 17
 7:15 was advised that a car was stuck at driveway. There is a family still in the vehicle and
vehicles are having a hard time getting around it. Called for a Tow truck to attend and invited
the Family into the mall. Truck driver advised to call family when they arrive.
7:45 Truck arrives and vehicle removed from snow drift. Plow followed tow-truck and we have a
clear entrance way.
8:AM Mall doors open to the public at this time.
8:25 Local youth gang (Bobcats) have entered west entrance all staff advised to be on best
behaviour to not provoke them.
8:40 Bobcat gang throwing food in food court. Police called as there is 9 youths doing this.
8:52 Police arrive. File number 2001093129 compiled as a Public Disturbance and Mischief
charges for 6 of the 9 youth are in place. We have compiled the damages such as 4 tables
removed from pedestals 16 trays destroyed report to follow. Photographs taken of scene and of
all damages to property. 9 bans from mall to be completed after Police release names within
their report.
9:05 Police leave.
3pm offsite.
FRIDAY NOVEMBER 30 2001
0700 – 1500
Deerfoot Mall East Entrance
Blizzard, -28 F
No Partner
0700 Shift Begins
0715 Car stuck at driveway, family inside; vehicles trying to get around
the car; Tow truck was called to assist the family
0745 Truck arrived; vehicle removed from snow drift; Plow cleared
entrance way
0800 Deerfoot Mall doors open
0840 Policed called regarding 9 “Bobcats” gang members throwing food
in food court
0852 Police arrived at food court; Public Disturbance and Mischief
charges for 6 members have been filed; all members to be banned
from mall; 4 tables and 16 trays among damages; photographs of
the scene have been taken
0905 Police leave food court
1500 Offsite

2. What does the Acronym CAR stands for and define each
Concentrate Focusing on recalling information
Associate Organizing thoughts to relate one with another
Repeat Recalling the new information to memory

3. How do you explain use of force? What is reasonable force?

Force should be avoided as much as possible; Reasonable force is using enough force to
prevent a crime from continuing

Student Workbook 18
4. Explain how escalation of a situation is presented to you.
Increasing volume of someone’s voice
5. Commit _____________ to memory.
a. questions
b. answers
c. details
d. thoughts

6. What does the acronym of NIR stand for and define it (think observation).
Noticing Finding information through your senses
Interpreting Putting information together

Recalling Remembering the information

7. As a Loss Prevention Worker explain when the Alberta Government deems a theft has been
committed?
A theft has been committed when someone who intends to steal an item moves an item from
its intended place
8. What does the Acronym LEAPS stand for and define?
Listen Listen to the speaker for their information
Empathize Understand the speaker’s thoughts with the information
Ask Ask questions regarding the information
Paraphrase Recall the information in your own words
Summarize Summarize what has been said by the speaker and what you
had gotten out of what was said

9. What does the Acronym P.A.S.S. stand for and what does it represent?
Pull Pull the safety pin from the extinguisher
Aim Aim at the fire
Squeeze Squeeze down the handle to spray foam
Sweep Sweep extinguisher across the fire

10. Weapon in public meeting. What type of offence is it?

a. Summary
b. Hybrid
c. Indictable
11. You are working in an office complex that has private parking. You are on patrol and witness a
person breaking the side windows of cars and moving on.
i. Has a crime been committed?
a. Yes
b. No
ii. What is the offence if one?
Public Mischief
iii. What type of offence is this?
a. Summary
b. Hybrid

Student Workbook 19
 c. Indictable
d. None
iv. Can you arrest this individual?
a. Yes
b. No
v. Why or why not? (Provide full explanation 2 points)
You were a witness to the crime, but the perpetrator had left the scene

12. You are a Security Professional at a construction site. You have left and locked your office area
to conduct a patrol of your site. While on patrol you notice that the door for your office area is
ajar and there is light moving around in your office. As you approach the Office you notice a
crowbar on the ground holding the door open then hear unfamiliar voices coming from the
office.
i. Has a crime been committed?
a. Yes
b. No
ii. What is the offence if one?
Break and Enter
iii. Can you arrest for this offence?
a. Yes
b. No
iv. Will you arrest for this offence?
a. Yes
b. No
v. Why or why not? (Provide full explanation 2 points)
You do not know what danger is behind the door, and how much people that can be
dangerous are inside that area
vi. What should be your first consideration?
If you are prepared to handle the activities ahead
13. You are working in at a shopping mall and during an outside patrol you witness a group of
individuals slashing tires in a section of the parking lot.
i. Has a crime been committed?
a. Yes
b. No
ii. What is the crime if one?
Public Mischief
iii. What type of an offence is it?
a. Summary
b. Hybrid
c. Indictable
d. None
iv. Can you arrest for this offence?
a. Yes
b. No
v. Why or why not?
You had witnessed the crime, and the suspects have not left

Student Workbook 20