Final Internship Report

Internship Program at
President University
From The Period Of (June 2021 – October 2021)

By
Ferdian Pradha Adhitama
Management Study Program
(014201800111)

This report is submitted to complete the internship enrollment

at President University
 University Internship Mentor Approval Sheet

In my capacity as the university internship mentor, I, herewith declare that the internship
final report submitted by Ferdian Pradha Adhitama, majoring in Management, has
completed the requirement for the Internship Final Report submission and that
aforementioned student has passed the Internship Final Presentation.

Approved by

____________________________________________

Dr. Bruno Rumyaru, MA

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 TABLE OF CONTENT

Letter of Internship Completion....................................................................................... i

Approval Letter by Internship University Mentor ........................................................ ii

TABLE OF CONTENT................................................................................................... iii

PREFACE ...........................................................................................................................v

CHAPTER I (INTRODUCTION) ....................................................................................1

1.1 Background ....................................................................................................................1
1.2 Internship Goals .............................................................................................................2
1.3 Internship Benefits .........................................................................................................3
1.4 Implementation of Internship Activities ........................................................................4
1.5 Provisions for The Implementation of Internship ..........................................................4

CHAPTER II (COMPANY PROFILE)...........................................................................5

2.1 History of The Organization ..........................................................................................5
2.2 Vision, Mission, and Objectives ....................................................................................5
2.3 Product and Service .......................................................................................................6
2.4 President University Internal Quality Assurance Department Profile ...........................8

CHAPTER III (INTERNSHIP ACTIVITIES) .............................................................11

3.1 Internship Job Description ...........................................................................................11
3.2 Description of Duties and Responsibilities ..................................................................11
3.3 Internship Assignment .................................................................................................11

CHAPTER IV (PERSONAL RESULT & EVALUATION) ........................................15

4.1 Personal Result.............................................................................................................15
4.2 Personal Evaluation .....................................................................................................16

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CHAPTER V (RECOMMENDATIONS)......................................................................17
5.1 Recommendation for President University Academic .................................................17
5.2 Recommendation for President University Internal Quality Assurance ......................17

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 PREFACE

In this section I would like to express my gratitude and gratitude to Allah SWT for the
guidance that has been given to me during the internship semester so that I was able to pass
it well and also completed the final internship report which was made as a requirement for
the assessment of the internship semester graduation as well as providing insight to the
readers of this final report on the description of the internship activities that I had
undertaken at the President University Internal Quality Assurance Department.. I also want
to say thank you very much to all those who helped provide guidance, lessons, and advice
that I got during my internship. To all the parties I mentioned consist of :

1. To President University Internal Quality Assurance Department who has given me

the opportunity to be able to take part in the internship activities held
2. To Prof. Slameto as Director of President University Internal Quality Assurance
who has given me many teachings and lessons regarding the ins and outs of the
field of education management and quality assurance management for universities
3. To Rachmi Satwhikawara as Head of System and Procedures in President
University Internal Quality Assurance who has served as an internship coordinator
for me during the internship starting from the application process, job coaching,
and provided useful criticism and input for the development of my own professional
personality
4. To Dr. Bruno Rumyaru, M.A. as an internship advisor who always provides
lessons, advice, and solutions to every problem that I experience during my
internship
5. To my parents and my sister who always supports me every step I take to reach my
goals and future
6. To all my friends from Rendya, Andra, Bobby, Elisha, Monik, Amadea, Audrey,
Imam, Alfanda, and Tamara who always accompanies me at certain times when
joking, laughing, and playing to relieve stress and fatigue during the final semester

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7. To my Presuniv Management friends who have accompanied me during college,
studying, and making friends wherever you are

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 CHAPTER I

INTRODUCTION

1.1 Background
Entering the world of work is a point of transition phase that will be faced by everyone,
especially for students who are currently in the final semester. And of course, this phase is
also a phase that is highly anticipated by students where they can freely escape from all the
intricacies of heavy and annoying education, besides that they also hope that entering the
phase of the world of work will also allow them to get a salary to meet their needs. daily.
Of course, in this case, students have high expectations of what they will be like when they
work for the first time. But the reality they face is not as easy as they imagine because of
the many challenges and initial difficulties they encounter when they enter the world of
work, and one of the biggest challenges faced by students when they want to apply for jobs
is the lack of skills and abilities they have. Even though technically they have mastered
various theoretical lessons they learned in school and college, in fact it is still not sufficient
to meet the minimum requirements required by the company. In fact, it is not uncommon
for many companies to demand high minimum requirements just for a job that is still at the
entry level, this can lead to an increase in unemployment due to the lack of absorption of
labor from students. In addition, currently the world is experiencing the COVID-19
pandemic, which also contributes to the increase in the unemployment rate among students
in Indonesia.

To overcome the imbalance of abilities and skills possessed by students and those needed
by companies, many educational institutions, especially high schools, universities,
polytechnics, etc. have implemented apprenticeship lessons into their educational
curriculum. And a common practice carried out by educational institutions in implementing
apprenticeship lessons is to open a special semester program for internships, where students
get the opportunity to take part in an internship at the company for one full semester. Of
course, the procurement of this program can give students time to learn new abilities and
skills, learn to adapt to the work environment, and develop a professional career life from

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an early age. An example of an educational institution that has implemented apprenticeship
lessons into their curriculum is President University, where this campus has long held a
special semester program for internships that is fully mandatory for its students. Because
apart from being a graduation requirement, it is also used as an effort by the campus to
introduce the world of work and careers to students.

1.2 Internship Goals

As previously explained, the internship special semester program held by President
University is simply a campus program held to introduce the world of work and careers to
students, where students can get the opportunity to learn various abilities and skills, as a
means to apply knowledge. knowledge that has been obtained since college, getting
guidance on procedures for professional behavior, and contributing ideas to solve problems
that are being experienced by the internship. On that basis, the author as an 8th semester
student of the Department of Management, Faculty of Business, President University,
Cikarang Baru proposed the Internal Quality Assurance Department of President
University as a place for the Internship Course Program to be implemented. The main
reason the author chose this place as an internship is because the author has an interest in
studying the theory and practice of implementing quality assurance management,
especially in the field of education which is a service provided by President University.
According to the author's own view, quality assurance is one of the most important fields
for business development today, no matter whether the company's business field is oriented
to providing goods or services, all of them must have their own quality assurance standards.
Because the quality assurance standard is not only limited to making a product pass the
quality test by the company's internal quality control division as well as from the external
quality control party, it has also become an added value that can strengthen the branding
of the product in the eyes of potential consumers. If a company does not have clear quality
assurance standards, it can make the company's products not sell well in the market because
potential consumers doubt whether the quality of the product is guaranteed by the company
itself, even though the product passes the quality test by external parties. In addition, other
internship goals that the author wants to achieve are as follows:

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 1. Studying the flow, systematics, and scope of work of President University's Internal
Quality Assurance Department
2. Learn how to work, authority, and the role of the Internal Quality Assurance
Department of President University
3. Sharpen personal, interpersonal, and social skills and abilities with the knowledge
that has been possessed during the lecture period
4. Exploring experience in the world of work, especially those engaged in
management and setting quality standards
5. Build professionalism for myself before plunging into the real world of work and
career
6. As a form of preparation and adaptation of students to take on various
responsibilities when entering the world of work after completing their education
at President University
7. As a requirement to fulfill the Internship Program provided by the Department of
Management, Faculty of Business, President University

1.3 Internship Benefits

• For the Internal Quality Assurance Department of President University

1. Students can assist the Internal Quality Assurance Department of President
University in daily administrative work activities during the internship process
magang
2. Students can contribute and contribute ideas as innovations or useful inputs in every
activity or program of the Internal Quality Assurance Department of President
University othat will be or has been implemented.
3. Students can also help to provide effective and efficient solutions to any problems
experienced by the Internal Quality Assurance Department of President University,
especially in the field of management.

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 • For President University Students
1. Helping students to gain experience in the world of work, both in terms of
discipline, thoroughness, technical work, and professionalism
2. Helping students to hone interpersonal skills in getting along and
communicating with fellow co-workers in the Internal Quality Assurance
Department of President University
3. Introducing students' potential to the Internal Quality Assurance Department of
President University

1.4 Implementation of Internship Activities

• Internship Location
Internal Quality Assurance Department of President University is located at
Jababeka Education Park, Jalan Ki Hajar Dewantara, RT.2/RW.4, Mekarmukti,
North Cikarang, Bekasi, West Java – 17530

• Internship Time
The implementation time of this internship activity has been determined by the
Internal Quality Assurance Department of President University based on mutual
agreement with a period between June 11, 2021 to October 11, 2021 in accordance
with the active semester of the internship course program carried out by President
University.

1.5 Provisions for The Implementation of Internships

The field of internship taken is in accordance with the provisions and policies of the
Internal Quality Assurance Department of President University based on the field of
knowledge of the interns (management and administration science). Where every student
is able to fulfill all existing work activities with the agreed agreement.

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 CHAPTER II

COMPANY PROFILE

2.1 History of The Organization

President University Foundation is an educational institution founded by Mr. S. D.

Darmono on January 12, 2001 in the Jababeka Industrial Estate. President University
Foundation is here as a form of response from Jababeka on the importance of having an
educational institution that can facilitate the development of human resource potential to
become intelligent, faithful and pious individuals. have pride as a good and noble
Indonesian citizen, healthy, educated, skilled, creative, independent, capable, and
responsive human being to serve for the benefit of mankind.

President University Foundation has opened and managed a number of educational

institutions that have complete teaching and learning facilities and various levels according
to the age demographics of students in Cikarang, such as President University (PU),
President Community College (AKP), President High School (SMAP), President Junior
High School (SMPP), President Elementary School (SDP), President Kindergarten (TKP),
and President Special Needs Center (PSNC). The educational institution created by the
President University Foundation has been designed using a character education curriculum
and Patriotism which aims to prepare students to be able to compete in global competition.

2.2 Vision, Mission, and Objectives

• Vision
To become the provider of quality Education and Social Institution for the society
without any discrimination against ethnicity, religion, race, community, and
citizenship

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 • Mission
1. To organize eminent Education activities of Children with Special Needs,
Kindergarten, Elementary School, Lower and Higher Secondary Schools,
Academy, and University.
2. To perform social activities as a part of Community Service

• Objectives
Based on the vision and mission points that have been described in the previous
section, it has been explained that the President University Foundation has an
objective, namely as an institution that provides educational and social institutions
that have complete facilities, the best curriculum, and character-based education for
all people living in Cikarang. starting from children, teenagers, to adults without
any social restrictions as a form of community service provided by Jababeka

2.3 Product and Service

• President University
President University is a 100% English-speaking higher education institution in
Indonesia. President University has been established to become a research and
development center in the region and to set a new benchmark in the Indonesian
higher education.

The conceptual plan of President University was first formulated in September

1997 by S. D. Darmono, the Chairman of Jababeka Group and Prof. Donald W.
Watts, who was the President of Bond University, Queensland and Vice Chancellor
of Curtin University, Western Australia. The institution officially operated in 2001,
and was granted official status as a full-fledged University in 2004.

• President Community College

President Community College (AKP) is a Private Higher Education that organizes
vocational education, located in the Jababeka industrial zone of Cikarang, Bekasi,
as the largest industrial park in Southeast Asia with more than 1,650 companies.

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 AKP aims to be a superior vocational academy in the field of Machine Tool
Technician and Office Administration in Bekasi.

• President Senior High School

President Senior High School (Boarding School) educates its students with
character education, discipline and independence, preparing them to pursue their
studies in leading domestic and international universities.

Located in the city of Jababeka, the school is complete with sports facilities,
botanical gardens, clinics and hospitals, surrounded by 1,650 companies from 27
countries that are beneficial for them in learning such as industry visits, science and
technology introduction, and direct learning.

President Senior High School is managed by experienced educational practitioners,

supported by qualified teaching staff with Bachelor’s, Master’s, and Doctorate
Degrees in accordance with the discipline of the guidance. Human resource
development is a serious concern for President Senior High School, so that the
quality improvement programs are always provided such as training, IHT, seminars
and short courses.

• President Junior High School

President Junior High School – Boarding School – Accredited A, is a school with
character-based education that integrates integrative education, training and
parenting skills so that learners have a disciplined, self-directed, and accomplished
character and personality.

Sheltered under the President University Education Foundation with a license of

establishment from the Ministry of Education of Bekasi. President Junior High
School is currently accredited A (very good), according to the National
Accreditation Board (BAN).

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 • President Elementary School
President Elementary School is a public elementary school based on disciplinary
education and character with multiethnic and culture as a part of the learning
processes of tolerance and patriotism.

A favorite predicate Elementary School in Cikarang, located in Jababeka City

Cikarang – Bekasi, which is the largest industrial area in Southeast Asia, where
1,650 multinational companies from 30 countries are located, equipped with
various beneficial modern infrastructures for students in learning, such as industry
visits and introduction of Science and Technology.

The development of schools is prepared by a Team of Education Specialists who

pays attention to the demands of the times, the potential of students, and the school
is tailored to the educational needs of children’s character.

• President Special Need Center

President Special Needs Center (PSNC) as the most comprehensive education
center and treatment for children with special needs in Indonesia prioritizes on
holistic treatment in providing an integrative service between Special Needs Care
Center, Special Needs Education Center, and Research and Development Center.

This full service is realized in the form of comprehensive, thorough and qualified
assessment, and therapy; and it is done in an integrated manner between the care
center program and the education center program, which is always supported by the
latest research and development process and result.

2.4 President University Internal Quality Assurance Profile

2.4.1 History of The Organization
The Internal Quality Assurance (better known as SPMI) is coordinated by
Director of Internal Quality Assurance that is responsible to Rector formed
in 2018. Director of Internal Quality Assurance is assisted by Head of

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 Accreditation, Head of Internal Quality Audit, Head of Information System
and Dissemination, Head of System and Procedures, and Secretary. In
implementing the Quality Assurance System in all Study Program, also
formed Quality Circles (better known as Gugus Kendali Mutu) at Faculty
and Study Program level. Quality Circles at the Faculty level are carried out
by representative of Study Program.

2.4.2 Vision, Mission, Objectives

• Vision
To be a quality assurance institution that guarantees the
implementation of a quality system and improves quality standards
towards eminent university.

• Mission
1. To support the enhancement of President University and all
study programs accreditation both nationally and
internationally.
2. Ensure the implementation of the Internal Quality Assurance in
all academic and non-academic departments.
3. Improve the quality culture of academic and non-academic
departments.

• Objectives
From the vision and mission described in the previous section, it
can be said that the objective of the President Internal Quality
Assurance Department is a departmental division whose task is to
ensure quality standards at President University which include the
quality of learning, quality of teaching staff, quality of campus
facilities, academic quality, etc.

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2.4.3 Organization Structure of President University Internal Quality
Assurance Department

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 CHAPTER III

INTERNSHIP ACTIVITIES

3.1 Internship Job Description

Job description during internship at the Presidential University Internal Quality Assurance
Department is as an administrative staff tasked with assisting the work in making
documents related to the work process manual of quality assurance standards and the
determination of university quality minimum standards at the turn of the new academic
year and making projects updating news content about activities and work that has been
carried out on the website of the Internal Quality Assurance Department.

3.2 Description of Duties and Responsibilities

Carry out administrative tasks that have not been carried out by the Internal Quality
Assurance Department of President University, such as making document formats,
arranging online meeting schedules, making assessment audit tables, posting materials
related to campus education internal quality assurance.

3.3 Internship Assignment

3.3.1 Internship Activities

During an internship at the President University Internal Quality Assurance Department

which is carried out within 4 months. I got various assignments and knowledge about the
internal quality assurance work system in universities. The timeline distribution itself is as
follows:

• 1st Periode (June 11st, 2021 – July 11st, 2021)

During this period, I received many explanations about the ins and outs of the
President University Internal Quality Assurance Department, starting from the

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 history of university quality assurance, the establishment of an internal quality
assurance unit into a department, knowledge of the role of internal quality assurance
work, the process of how a quality standard is made, to an explanation of the various
problems of the many piles of tasks that have been neglected and have not been
done. In addition, I also dig deeper information regarding the provisions of internal
quality assurance of universities obtained from LDDIKTI, laws and regulations,
government regulations, and others and relate this knowledge to the knowledge I
have learned in the previous semester regarding quality assurance in operational
management studies. . Although at first I thought that this internship looked
unbalanced due to the difference between the given field of work and the area of
knowledge I already had. But at least I myself can adapt and learn the field of quality
assurance easily thanks to the assistance provided by a senior colleague who
previously worked in the President University Internal Quality Assurance
Department.

• 2nd Periode (July 11st, 2021 – August 11st, 2021)

During this period, I started working on an assignment from the Internal Quality
Assurance Department which was neglected because they focused on holding a work
program for establishing higher quality standards for the coming academic year and
assisting universities in preparing for an accreditation extension to be held in 2023.
However, this work was a bit hampered. because they had to move online
considering that at that time the government imposed regulations to work from home
during large-scale social restrictions to reduce the spread of the COVID-19 virus.
So that the tasks assigned to me include creating a database that can be used as a
liaison and storage of documents related to quality standard setting materials and
files for accreditation application requirements. Apart from that, other tasks that I
do are making quality standard manual document formats, internal audit monitoring
documents, and lastly, creating and scheduling internal quality audit online meetings
on Google Calendar.

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• 3rd Periode (August 11st, 2021 – September 11st, 2021)
In this period, I received light administrative work assignments to make the format
of the quality standard setting document, to revise the format of the internal quality
audit monitoring results document, to collect the work documents that had been done
into the database, and to check the completeness of the documents that had been
entered into the database. Apart from that, I also made plans for making plans to
update news content on the website of the Internal Quality Assurance Department

• 4th Periode (September 11st, 2021 – October 11st, 2021)

In this last period I only focused on working on the task of creating news content
regarding the activities that have been carried out by the Internal Quality Assurance
Department for several months of internship. In the stages of the work process, the
tasks consist of making a timeline schedule for online interviews with superiors in
the Internal Quality Assurance Department, making a tasklist to be carried out,
conducting interviews with resource persons, summarizing interview answers, and
drafting news content.

3.3.2 Problems List in Internship Place

• Each study program still doesn't understand AMI
The first problem found by the President University Internal Quality
Assurance Department was that there were still many lecturers from various
study programs at President University who still did not understand the IQA
(Internal Quality Audit) organized by the President University Internal
Quality Assurance Department. This is because many lecturers do not know
clearly about the term even though they have been collaborating in the
higher education quality audit process. In addition, the policy of higher
education quality assurance rules also often undergoes changes from the
government, making lecturers confused when participating in quality audits

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• There are still many lecturers of each study program who do not
understand the Semester Lesson Plan
Another problem that has been faced by the President University Internal
Quality Assurance Department is that there are still many lecturers in each
study program who do not understand the Semester Lesson Plan, even
though so far the lecturers at President University have always made a
learning syllabus containing plans for teaching learning materials for one
semester. Based on observations in the field, the cause of this problem is
due to the difference in understanding that has been known by the lecturers
and the understanding of the President University Internal Quality
Assurance

• Lack of coordination between Presuniv IQA and other divisions

The next problem experienced by President University Internal Quality
Assurance Department is the lack of coordination between them and other
divisions, which causes frequent miscommunication when carrying out
work assignments.

• Sometimes doing tasks that are not under their authority

The last problem is that sometimes people from the President University
Internal Quality Assurance Department are often asked for help by other
divisions to do tasks that they are not supposed to do because these tasks
are not related to their responsibilities. So this causes a lot of their workload
that has not been completed.

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 CHAPTER IV

PERSONAL RESULT & EVALUATION

4.1 Personal Result

I have to admit that during the internship that has been carried out in one semester, it can
be said that it is still too short and a little not in line with what I expected. This is inseparable
because from the beginning before this internship semester started I had difficulty finding
internship vacancies that could be applied for in accordance with the field of knowledge I
was studying, namely marketing and also all the work done during the internship had been
transferred to online and done from home also made the experience The internship that I've
always wanted to experience has become less. Even so, I still get the benefits that I can feel
in my internship at the President University International Quality Assurance Department
and these benefits are also in accordance with what has been described previously.

During my internship at the President University Internal Quality Assurance Department,

my role was only limited as an administrative staff tasked with helping to create documents
and databases for storing files, but behind that I got a lot of knowledge lessons that I had
never gotten before in class. Like at the beginning of my internship, I had to go back to re-
opening lessons on management in principle, re-learn the concept of quality assurance,
learn the basic rules of quality assurance imposed by the government, to learn the process
flow of how to make quality assurance management work well, effectively, and efficiently.
and efficient in order to achieve the specified quality results. The knowledge and lessons
that I get are not only technical but there are knowledge and lessons that I get for self-
development such as learning how to communicate, learning to learn everything quickly
even though the field is contrary to the knowledge I have, learning to adapt to the
environment work, learn to be disciplined, learn to make documents neatly, and learn to
write formal emails to communicate as well and correct to supervisor.

In my own view, I feel that the internship that I had undertaken in the previous semester
helped me to understand the concepts of management theory that I had previously studied

15
by seeing firsthand the practices carried out by campus officials in managing the
operational management of President University itself, such as in the process of
determining short-term and long-term plans, making process flows and guaranteeing the
implementation of operational plans to be achieved, supervising the implementation and
execution of predetermined operational plans, and finally evaluating the implementation
of operational plans as development material to make new plans going forward.

In addition, I was also helped by the internship that I did where I was also able to
understand the concept of quality assurance management in terms of basic theory in
general, technical theory obtained from references to the provisions of internal higher
education quality assurance from LDDIKTI and BAN-PT, and also knew in detail direct
practice of the theory. I think from what I got, this shows that the internship held by
President University also indirectly helped me to introduce a small field of work in quality
assurance management which is very important for all industrial fields, especially the
education industry.

4.2 Personal Evaluation

The existence of an internship semester held by President University also indirectly helped
me to re-identify myself where I could find out what my strengths were, know my
weaknesses, know what things in myself I need to improve, and know what is something
in me that I need to develop and improve to be better. And that was all possible thanks to
criticism, input, and advice from people around where I was an apprentice who were able
to see things that I couldn't see in myself. Of course, I use all of these things as reminders
and lessons for the development of my personality in the future.

Finally, I feel that the internship that I have done has benefits for my personal growth where
I can find people who are willing to share knowledge that is not taught in campus lessons,
people who can see something in myself, and the people who taught me a view of
professional life that I will always remember.

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 CHAPTER V

RECOMMENDATION

5.1 Recommendation for President University Academic Affair

In this section, I just want to give a number of recommendations to President University to

improve the internship program for the better in the future, especially for 2019 students
who will undergo this internship program next year and of course these recommendations
are based on my experience during the internship. . The first is that the campus does not
only hold career talk seminars by cooperating with a number of companies from various
industries or seminars related to personal development, but also holds training workshops
related to the careers that students will take in the future. The second is that the campus
must also embrace its students who have been passive, have never participated in various
organizations, and who are still confused about future career planning because they still do
not have the skills that match the company's needs so that they can understand that the next
life is the start of their first career. . And the third is that the campus must also empower its
students by creating a lesson curriculum that focuses on real hands-on practice, especially
in theoretical study programs such as management.

5.2 Recommendation for President University Internal Quality

Assurance Department

And also I want to give recommendation ideas to President University's Internal Quality
Assurance Department for the problems that I have observed and know either directly or
indirectly from colleagues there, such as making a timeline table of each task to be carried
out so that lecturers or related parties can President University's Internal Quality Assurance
Department can find out the work assignments that must be done and know when the
deadline for each work assignment is, then President University's Internal Quality
Assurance Department must always proactively disseminate information about internal

17
quality assurance tasks. to all lecturers, campus officials, and parties involved in it, as well
as the Chancellor of the University's Internal Quality Assurance Department, must build
good communication and coordination both internally and externally with other divisions
within the campus by frequently holding briefings between fellow internal and other
divisions. relating to internal quality assurance for 15 minutes before starting work and
briefing for 30 minutes after finishing work on time before going home.

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