Book of Jobs Catalogue

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Global Job Structure Job Profile Manual

G LO BA L JOB STR U CTUR E JO B PRO FI LE MA N UA L – R ELEAS E 9 , S EPT EM B ER 201 8
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Table of contents
1. Introduction 4
2. Job Structure Overview 5
3. List of Jobs by Functional Area/Job Family 8
4. Job Profiles 20
4.1 Functional Area – Marketing, Sales, Product Management 20
4.2 Functional Area – Research & Development 135
4.3 Functional Area – Engineering 200
4.4 Functional Area – Project Execution 274
4.5 Functional Area – Manufacturing 329
4.6 Functional Area – Quality 355
4.7 Functional Area – Continuous Improvement 375
4.8 Functional Area – Planning & Fulfillment 410
4.9 Functional Area – Procurement & Logistics 437
4.10 Functional Area – Service 497
4.11 Functional Area – Communications & Public Affairs 533
4.12 Functional Area – Finance 556
4.13 Functional Area – Human Resources (HR) 671
4.14 Functional Area – Information Systems (IS) 742
4.15 Functional Area – Legal 792
4.16 Functional Area – Sustainability 813
4.17 Functional Area – Internal Audit 853
4.18 Functional Area – Master Data Management 861
4.19 Functional Area – Corporate Development 877
4.20 Functional Area – General Administration 891
4.21 Functional Area – General Management 907
4.22 Common Jobs in Functional Areas and Job Families 946
5. Appendix 1: Glossary of Terms 950
6. Appendix 2: Career Stream Definitions and Levels 952
7. Appendix 3: Division/BU/Function Specification 956
8. Index 957
9. Document Revision History 969
Printouts are uncontrolled copies. This version was last updated in September 2018. Group Instruction Title: Global Job Structure Job Profile Manual
The latest version can be found on ABB Library via Inside. Group Instruction Number: Release 9
Group Instruction Owner: Center of Expertise People Analytics
We reserve all rights for this document and its content. Duplication, disclosure to third parties or Related Group Directive(s) Global Job Structure Guidance Notes
reutilization of the content is forbidden without explicit permission. The English version of these Approved By: Head of Center of Expertise People Analytics
regulations is legally binding and takes precedence over the other language versions.
© ABB 2018 Page No: 2
G LO BA L JOB STR U CTUR E JO B PRO FI LE MA N UA L – R ELEAS E 9 , S EPT EM B ER 201 8
1. Introduction
The Global Job Structure gives us a group-wide standard by which to organize and describe jobs across ABB, from
first entry level through to senior management. The content has been designed and developed by teams across
ABB representing all regions, divisions and functions.
The introduction of the Global Job Structure helps us to drive strategic organization design and development
initiatives consistently through our businesses; results in considerable improvement in the quality of our HR data,
which in turn enables us to provide more accurate information to support business decisions; and allows much
greater visibility of potential career development routes for all our employees.
This manual serves as a reference for the HR Function and Line Managers in understanding the scope and content
of the Global Job Structure and contains generic job profiles for all the standard jobs within ABB. This is a living
document which will grow and change over time as new standard jobs are identified. The Global Job Structure
and the generic job profiles provide a foundation for our core HR processes, including Talent Acquisition, Talent
Management and Global Grading, along with the increasing number of other business processes across ABB.
2. Job Structure Overview
1.1. Functional Areas and Job Families

Jobs have been clustered together in job families where the competencies and responsibilities are similar,
regardless of the organization structure. Organization structures and reporting lines can change frequently but
the job structure is designed in a way that makes it more stable due to it being based on responsibilities not
organization hierarchies.
1.2. Jobs
Standard jobs have been identified, which are generic and fit positions in all parts of the organization – across
Divisions and geographies. If the main accountabilities of one or more positions are the same, applying the
80%/20% rule, then they are regarded as the same job. The job however may operate at one or more career levels
and have a range of grades assigned to it.
Because the ABB business is so varied not all Countries or all Business Units will use all of the jobs in the job
structure. Some smaller Countries/Business Units will not need all levels of job. Some jobs do not exist in all
businesses. Some jobs may be new in the organization and not all Divisions/Countries will have implemented
them.
Standard generic job profiles have been written to describe jobs in broad terms that can apply across the whole
of ABB. The standard job profiles include the following details:
– Functional Area and Job Family

– Job reference – unique ID number
– Job Title – standard, generic title used in ABB. (The position title may differ slightly and can be tailored locally)
– Typical reporting lines – these may be position titles and/or generic job titles and are designed to help with
the job mapping only. The lists are not exhaustive, but indicative of the place of the job in an organization
structure
– Mission statement – a short and concise summary of the primary function of the job, i.e., why the job exists
– Main accountabilities – the key deliverables to be fulfilled by incumbents performing the job. Maximum 10
– Career stream - the framework for standard career paths that exist within the organization,
i.e., Leadership/Management, Expert/Specialist, Technician, Manufacturing/Production
– Career level – there are 7 career levels (A-G) which represent comparable levels of responsibility, experience and
education independent of Functional Area, Job Family and Job
– Competencies – where these have been defined, according to job family
Note that certain accountabilities have not been specified in every separate job profile as they typically apply to all
jobs in ABB. For example, all employees in ABB are responsible for ensuring their work is carried out in compliance
with Occupational Health and Safety policies and practices, Integrity and Ethics policies and practices and
Operational Excellence policies and practices; for promotion of a positive Company image in all actions; for
compliance with all internal control procedures; and for participating in relevant employee development processes
and training.
1.3. Job Titles

In the Job Structure you will find many jobs with the title “Specialist”. This is a generic title, the actual position
title may use the word “Engineer”, “Officer”, “Partner”, “Attorney”, depending on the convention in that
Function/Country/Business Unit.
The term “Manager” is typically related to leading people, teams, groups, etc. but it can also refer to managing
tasks or processes, e.g. Contract Manager.
Because the possible combination of Group, Division, Business Unit, Product Group, Global, Region, Country,
Cluster jobs is so varied, these organization titles have been standardized according to agreed rules in the job
structure. In summary:
Group: Applies to any job which has accountability across the world for the whole of the ABB
organization.
Global: Applies to any job which has accountability across the world for a specific part of the ABB
organization, e.g. a Division, a Business Unit or a Product Group.
Region: Applies to a job which has accountability for an official ABB Region, i.e., Americas (AM); Asia,
Middle East & Africa (AMEA); Europe (EU).
Country: Applies to a job which has accountability for a whole country, or cluster of countries (e.g. Benelux,
Balkans, Baltics). This title applies to the most senior job in the country for that function/job
family (e.g. there is only one Country SCM Manager position and more junior manager positions
within SCM in the country will be mapped to the SCM Manager job).
All other jobs with accountability within a Country or Division/Business Unit/Product Group are regarded as
“local”. This term is not included in the job title for the sake of simplicity, e.g. a Product Engineer with
responsibility in one country is called a Product Engineer, not a Local Product Engineer.
The details of the specific organization levels and geography (such as Division, Business Unit, Product Group, or
specifics about Country, Region, etc.) are taken from the Organization Management (OM) module in the HR
system and do not generally feature in the job title. The principal exception to this is the General Management job
family, where separate job profiles have been defined and distinct job titles kept, e.g. Local Product Group
Manager.
1.4. Career Streams

All the jobs have been allocated to a career stream:
– Leadership/Management (L/M)
– Expert/Specialist (E/S)
– Technician (T)
– Manufacturing/Production (M/P)
The main accountabilities help define which career stream the job is assigned to. Therefore a job may have the
title of “Manager” but belong to the Expert/Specialist career stream, e.g. Lease Manager. The job holder
“manages” leases for the business, but does not necessarily have a team of people reporting to him/her, although
there may be a small number of direct reports. He/she is employed primarily for their technical specialism, not to
be the leader of a significant team.
Equally, a job may not have any direct reports, but have an impact on such a large number of people in the
business indirectly that it is regarded as being in the Leadership/Management career stream, e.g. Global or Group
jobs that manage through established virtual organizations are typically found in the L/M - Career stream. If the
collaboration is more on a project basis, or through networks and less well-established structures the job will
typically be in the E/S stream.
Whilst the number of direct reports may influence whether a Job should be in the L/M or E/S career stream, this is
not always a clear indicator. For example, a manager may have 10 direct reports but be regarded as an
Expert/Specialist where the team are doing similar work or because of the very technical nature of the work.
Equally, if a manager has only 5 direct reports but their accountabilities are very diverse then the manager will
typically spend a higher proportion of his/her time managing the people rather than the tasks. Taken as a whole,
the accountabilities of the job, the targets and where the job holder spends the majority of their time will point to
which career stream the job will be found in.
Within the career streams, jobs have been clustered into broad career levels. This enables visibility to be given to
the career paths available in ABB, allows creation of talent pools, and permits benchmarking and comparison of
jobs at similar levels. There are fewer career levels than there are grades, therefore, it is quite possible that some
positions will report into another position which is in a more senior grade but is assigned to a job in the same
career level. This is to be expected – grading is specific to a position and links to reward and benefit processes,
whilst the career levels are broader and linked more to talent management processes.
3. List of Jobs by Functional Area/Job Family
Marketing, Sales, Product Management Job Code Page number
Marketing
Global Marketing Manager A001010 24
Global Marketing Lead A001015 26
Global Segment Manager A001020 27
Global Marketing Specialist A001030 29
Global Business Intelligence Specialist A001040 31
Region/Country Industry Segment Manager A001050 33
Product Marketing Director A001055 35
Strategic Marketing Manager A001057 37
Marketing Manager A001060 39
Product Marketing Manager A001070 41
Market Development Manager A001065 43
Industry Segment Specialist A001080 45
Product Marketing Specialist A001090 47
Business Intelligence Specialist A001100 49
Marketing Specialist A001110 51
Sales
Group Function Head - Marketing, Sales A002010 53
Group Account & Segment Management Lead A002015 54
Industry Network Leader A002017 55
Strategic Group Projects Lead A002019 56
Group Account Manager A002020 57
Global Marketing & Sales Manager A002030 58
Global Sales Manager A002040 60
Global Channel Manager A002050 62
Region/Country Sales Manager A002051 64
Regional Sales Manager A002055 66
Marketing & Sales Manager III A002057 68
Marketing & Sales Manager II A002059 70
Marketing & Sales Manager I A002060 72
Sales Manager A002070 74
Segment Sales Manager A002085 76
Channel Manager A002090 78
Area Sales Manager A002100 80
Account Manager A002110 82
Channel Specialist A002120 84
Sales Specialist A002130 86
Sales Support
Global Customer Experience Lead A003001 88
FACE Sales Business Process Owner A003003 89
Global Sales Support Specialist A003005 91
Sales Operations Manager A003007 93
Customer Support Manager A003010 95
Sales Support Manager A003020 97
Technical & Design Promotion Manager A003030 99
Business Unit Market Manager A003040 101
Country Customer Experience Lead A003045 103
Technical Sales Support Specialist A003050 105
Sales Process Specialist A003120 107
Technical & Design Promotion Specialist A003060 109
Customer Support Specialist A003070 111
Sales Support Specialist A003080 113
Business Consultant A003090 115
Pricing Specialist A003110 116
Tender/Quotation Specialist A003100 118
Product Management
Global Product Management Manager A004010 120
Global Product Manager A004020 122
Global Product Specialist A004030 125
Global Pricing Specialist A004040 127
Product Management Manager A004050 129
Product Manager A004060 131
Product Specialist A004070 133
Research & Development
R&D
Group Chief Technology Officer (CTO) B001010 138
Group Research Manager B001020 140
R&D/Research Portfolio Manager B001045 142
Group Research Area Manager B001040 144
Research Center Manager B001050 146
Research Department Manager B001060 148
Research Team Manager B001070 150
Corporate Research Fellow B001080 152
Senior Principal Scientist B001090 154
Principal Scientist B001100 156
Senior Scientist B001110 158
Scientist B001120 160
Associate Scientist B001130 162
Business R&D
Global R&D/Technology Manager B002010 163
Country CTO/R&D Manager B002020 165
R&D/Technology Manager B002030 167
R&D Team Manager B002040 169
R&D Corporate Executive Engineer B002050 171
R&D Senior Principal Engineer B002060 173
R&D Principal Engineer B002070 175
R&D Senior Engineer B002080 177
R&D Product Manager B002090 179
R&D Engineer B002100 180
R&D Associate Engineer B002110 182
R&D Support Specialist B002120 184
Technical Writer B002130 185
Testing & Laboratory
Testing & Laboratory Manager B003010 186
Testing & Laboratory Specialist B003020 188
Testing & Laboratory Technician B003030 190
Testing & Laboratory Assistant B003040 191
R&D Project Management
R&D Projects Director B004010 192
Senior R&D Project Manager B004020 194
R&D Project Manager B004030 196
Associate R&D Project Manager B004040 198
Engineering
Project Engineering
Senior Principal Project Lead Engineer C001010 204
Principal Project Lead Engineer C001020 206
Senior Project Lead Engineer C001030 208
Project Lead Engineer C001040 210
Senior Principal Project Engineer C001050 212
Principal Project Engineer C001060 214
Senior Project Engineer C001070 216
Project Engineer C001080 218
Associate Project Engineer C001090 220
Senior Principal Design Engineer C001095 221
Principal Designer C001100 223
Senior Designer C001110 225
Designer C001120 227
Associate Designer C001130 228
Testing
Senior Test Engineer C002010 229
Test Engineer C002020 230
Associate Test Engineer C002030 231
Commissioning
Principal Commissioning Engineer C003010 232
Senior Commissioning Engineer C003020 234
Commissioning Engineer C003030 236
Associate Commissioning Engineer C003040 238
Technical Consulting
Senior Principal Technical Consultant C004010 239
Principal Technical Consultant C004020 241
Senior Technical Consultant C004030 243
Technical Consultant C004040 244
Associate Technical Consultant C004050 245
Documentation & Drafting
Drafting Specialist C005010 246
Associate Drafting Specialist C005020 247
Documentation Specialist C005030 248
Associate Documentation Specialist C005040 250
Engineering Management
Engineering Manager IV C006010 251
Engineering Manager III C006020 253
Engineering Manager II C006030 255
Engineering Manager I C006040 257
Testing Manager II C006050 259
Testing Manager I C006060 261
Commissioning Manager II C006070 263
Commissioning Manager I C006080 265
Technical Consulting Manager III C006090 267
Technical Consulting Manager II C006100 269
Technical Consulting Manager I C006110 271
Documentation Manager C006120 273
Project Execution
Project Management
Global Project Operations Manager D001010 276
Project Operations Manager D001020 278
Project Management Office Manager D001030 280
Corporate Project Director D001040 282
Project Director D001050 284
Senior Project Manager D001060 286
Project Manager D001070 288
Associate Project Manager D001080 290
Project Specialist D001100 292
Project Controls
Global Project Planning & Controls Manager D002010 293
Project Planning & Controls Manager D002020 295
Project Planning & Controls Specialist D002030 297
Contract Management
Global Contract Director D003010 299
Senior Contract Manager D003020 301
Contract Manager D003030 303
Contract Specialist D003040 305
Contract Administrator D003050 307
Site Management
Site Management Leader D004010 308
Senior Site Manager D004020 310
Site Manager D004030 312
Associate Site Manager D004040 314
Site Supervisor D004050 316
Site Specialist D004060 318
Site Construction Manager D004070 320
Construction Planning Specialist D004080 322
Construction Specialist D004090 324
Function Project Management
Group Function Project Manager D005010 325
Function Project Manager D005020 327
Manufacturing
Production
Manufacturing Unit Manager E001090 331
Production Manager E001010 333
Production Supervisor E001020 335
Production Scheduler E001030 336
Shift Leader E001040 337
Assembler E001050 338
Craft Worker E001060 339
Machine Operator E001070 340
Manufacturing/Quality Tester E001080 341
Production Engineering
Production Development Manager E002010 342
Production Development Specialist E002020 344
Production Development Technician E002030 345
Maintenance
Maintenance Manager E003010 346
Maintenance Specialist E003020 348
Maintenance Worker E003030 349
Warehouse & Distribution
Warehouse Manager E004010 350
Warehouse Supervisor E004020 352
Warehouse Specialist E004030 353
Warehouse/Material Operator E004040 354
Quality
Quality
Function Head – Quality F001010 356
Group Quality Manager F001020 358
Group Quality Specialist F001030 360
Global Quality Manager F001040 362
Quality Manager F001060 366
Quality Specialist F001070 368
Quality Technician F001080 370
Quality Control
Quality Control Manager F002010 371
Quality Control Specialist F002020 373
Quality Control Technician F002030 374
Continuous Improvement
Group Function Head – Continuous Improvement W001010 377
Group Continuous Improvement Manager W001020 379
Head of Lean Six Sigma Institute W001030 381
Master Black Belt/Black Belt W001040 383
Global Continuous Improvement Manager W001050 385
Global Design to Value Manager W001060 387
HUB/GPG Continuous Improvement Manager W001070 389
Country Quality & Continuous Improvement Manager W001080 391
Continuous Improvement Manager W001090 393
Continuous Improvement Specialist W001100 395
Internal Consulting Group (ICG)
Global Head of Internal Consulting Group F003010 397
Director of Operations Internal Consulting Group F003020 399
Regional Head of Internal Consulting Group F003030 401
Internal Consulting Group Practice Lead F003035 403
Internal Consulting Group Principal Consultant F003040 405
Internal Consulting Group Senior Consultant F003050 407
Internal Consulting Group Consultant F003060 409
Planning & Fulfillment
Group Function Head – Planning & Fulfillment G001010 411
Group Planning & Fulfillment Manager G001020 413
Global Division Head of Planning & Fulfillment G001025 415
Global BU Planning & Fulfillment Manager G001030 417
Global PG/HUB Planning & Fulfillment Manager G001035 419
Sales & Operations Planning (S&OP) Leader G001070 421
Demand Planner G001050 423
Group/Global Planning & Fulfillment Specialist G002010 425
Planning & Fulfillment Manager G001040 427
Planning & Fulfillment Specialist G001080 429
Operations/Supply Planner G001060 431
Master schedule Planner G001090 433
Material Planner G002030 435
Procurement & Logistics
Procurement & Logistics
Group Function Head – Procurement & Logistics H001010 439
Group Procurement & Logistics Manager H001020 441
Group/Global Procurement & Logistics Specialist H001030 443
Global Procurement & Logistics Manager H001040 445
Regional Procurement & Logistics Operations Manager H001050 447
Procurement Delivery Manager H001060 450
Tower and Sourcing Manager H001061 453
Procurement & Logistics Team Lead H001065 455
Procurement & Logistics Business Partner H001070 457
Project Procurement & Logistics Manager H001100 459
Procurement & Logistics Manager H001080 461
Supply Quality Manager H001090 463
Category Manager H001110 465
Category Specialist H001170 468
Procurement & Logistics Engineering Manager H001115 470
Procurement & Logistics Engineering Specialist H001120 472
Supplier Quality and Development Engineer (SQE/SDE) H001130 474
Procurement & Logistics Specialist H001140 477
Buyer H001150 479
Procurement & Logistics Analyst H001160 481
Trade & Logistics
Group Logistics Manager H002005 483
Global Logistics Manager H002010 485
Region Logistics Manager H002030 487
Country Trade Compliance Manager (CTCM) H002033 489
Transport Management Center (TMC) Manager H002035 491
TMC Transport and Trade Specialist H002060 493
TMC Transport Administrator H002070 495
Service
Service
Group Function Head - Service I001010 499
Global Division Service Manager I001020 501
Global Business Unit Service Manager I001030 502
Region Service Manager I001040 504
Country Service Manager II I001050 506
Country Service Manager I (Small country) I001055 508
Service Sales Manager I001140 510
Service Manager I001070 512
Service Team Leader I001080 514
Service Sales Specialist I001130 516
Principal Service Engineer I001085 518
Senior Service Engineer I001087 520
Service Engineer I001090 522
Program Implementer I001120 523
Service Coordinator I001100 525
Service Technician I001110 526
Technical Training
Technical Training Manager I002010 528
Technical Trainer I002020 530
Technical Training Coordinator I002030 532
Communications & Public Affairs
Communications
Group Function Head - Communications J001010 534
Group Communications Function Manager J001020 536
Group Communications Function Specialist J001030 538
Global Communications Manager J001040 539
Region Communications Manager J001060 541
Country Communications Manager J001070 543
Communications Specialist J001090 544
Marketing Communications
Global Marketing Communications Manager J001050 546
Marketing Communications Manager J001080 548
Marketing Communications Specialist J001100 550
Public Affairs
Public Affairs Manager J001110 552
Public Affairs Specialist J001120 554
Finance
General Finance & Controller
Group Chief Financial Officer J002010 -
Group Function Head - Finance J002020 560
Division Chief Financial Officer J002580 562
Region Chief Financial Officer J002590 564
Country Chief Financial Officer J002240 566
Senior Business Controller J002250 568
Business Controller J002270 570
Business Financial Analyst J002350 572
Senior Function Controller J002280 573
Senior Project Controller J002300 575
Project Controller J002310 577
Project Financial Analyst J002320 578
Senior Factory Controller J002610 579
Factory Controller J002620 581
Factory Financial Analyst J002630 583
Senior Service Controller J002640 584
Service Controller J002650 586
Service Financial Analyst J002660 588
Senior Sales Controller J002670 589
Sales Controller J002680 591
Sales Financial Analyst J002690 593
Global Risk Manager J002330 594
Commercial Tax Partner J002500 596
Tax
Tax Manager J002090 597
Tax Specialist J002120 599
Tax Analyst J002490 601
Treasury
Treasury Manager J002030 602
Treasury Specialist J002070 604
Treasury Analyst J002080 606
Controlling & Planning
Controlling & Planning Manager J002200 607
- J00XXXX 609
- J00XXXX 611
Controlling & Planning Specialist J002210 613
Controlling & Planning Analyst J002530 615
Function Controller J002260 617
Function Financial Analyst J002600 619
Reporting & Consolidation
Reporting & Consolidation Manager J002130 620
Reporting & Consolidation Specialist J002150 622
Reporting & Consolidation Analyst J002510 624
Assurance Risk & Internal Control
Assurance Risk & Internal Control Manager J002160 625
Assurance Risk & Internal Control Specialist J002190 627
Assurance Risk & Internal Control Analyst J002520 629
Accounting & Finance Services
Lead of GBS Global Finance J002220 630
Finance Delivery Lead J002700 632
Finance Manager – GBS Front Office J002360 634
Finance Delivery Manager – General Accounting J002370 636
Finance Delivery Manager – Accounts Payable J002380 638
Finance Delivery Manager – Accounts Receivable J002390 640
Finance Team Lead – General Accounting J002410 642
Finance Team Lead – Accounts Payable J002420 643
Finance Team Lead – Accounts Receivable J002710 644
Senior Finance Specialist – General Accounting J002430 645
Senior Finance Specialist – Accounts Payable J002440 646
Senior Finance Specialist – Accounts Receivable J002720 647
Finance Specialist – General Accounting J002460 648
Finance Specialist – Accounts Payable J002470 649
Finance Specialist – Accounts Receivable J002730 650
Finance Specialist – Operational Excellence & Quality J002450 651
Credit Manager J002480 652
Finance Specialist – Transactional Tax J002740 653
Investor Relations
Investor Relations Manager J002550 654
Investor Relations Specialist J010050 656
Investor Relations Analyst J002560 658
Mergers & Acquisitions
Mergers & Acquisitions Manager J010100 660
Mergers & Acquisitions Specialist J010110 661
Mergers & Acquisitions Analyst J002540 663
Real Estate
Real Estate Manager J009020 664
Real Estate Specialist J009070 666
Real Estate Analyst J002570 667
Facility Manager J009060 668
Facility Worker J009080 670
Human Resources
General HR & HRBP
Group Chief Human Resources Officer J004010 -
Group Function Head - Human Resources J004020 674
Global Division/Function HR Head J004030 676
Global Business Unit/Function HR Manager J004040 678
Region HR Head J004070 680
Country HR Manager J004080 682
HR Business Partner J004110 684
Location HR Business Partner J004115 687
HR Services
Global HR Service Line Lead J004140 690
HR Delivery Lead J004150 692
HR Delivery Manager J004160 694
HR Team Lead J004170 696
HR Services Specialist II J004180 698
HR Services Specialist I J004190 699
Compensation & Benefit
C&B Group Function Manager J004200 700
C&B Group Function Specialist J004210 702
C&B Function Manager J004220 703
C&B Function Specialist J004230 705
Labor Relations
Labor Relations Group Function Manager J004240 706
Labor Relations Group Function Specialist J004250 708
Labor Relations Function Manager J004260 709
Labor Relations Function Specialist J004270 711
HR Information System
HRIS Group Function Manager J004280 712
HRIS Group Function Specialist J004290 714
HRIS Function Manager J004300 715
HRIS Function Specialist J004310 717
People Analytics
People Analytics Group Function Manager J004320 718
People Analytics Group Function Specialist J004330 720
People Analytics Function Manager J004340 721
People Analytics Function Specialist J004350 723
Talent
Talent Group Function Manager J004360 724
Talent Group Function Specialist J004370 726
Talent Function Manager J004380 727
Talent Function Specialist J004390 729
Learning & Development
Learning & Dev. Group Function Manager J004400 730
Learning & Dev. Group Function Specialist J004410 732
Learning & Dev. Function Manager J004420 733
Learning & Dev. Function Specialist J004430 735
Global Mobility
Global Mobility Group Function Manager J004440 736
Global Mobility Group Function Specialist J004450 738
Global Mobility Function Manager J004460 739
Global Mobility Function Specialist J004470 741
Information Systems (IS)
IS Application
Global IS Domain Service Manager J005071 744
IS Application Configurator J005251 746
IS Application Specialist J005241 748
IS Application Tester J005271 750
IS Application Trainer J005281 751
IS Business Product Specialist (OT) J005291 752
IS Software Developer J005311 754
General IS
Group Function Head – Information Systems J005011 756
Group IS Manager J005021 758
Group/Global IS Engagement Manager J005025 760
Global IS Department Manager J005031 762
IS Service Delivery Center (ISDC) Manager J005041 764
IS Country Manager J005061 766
IS Service Manager J005081 768
IS Department Manager J005051 770
IS Technology Leader J005211 772
IS Workforce Manager J005301 773
IS Solution Architect J005201 774
IS Functional Analyst J005261 776
IS Specialist J005221 778
IS Infrastructure
IS Infrastructure Specialist J005231 780
Voice and Telephony Specialist J005225 782
IS Security
IS Security and Compliance Specialist J005215 784
IS Project Management
IS Program Management Office (PMO) Manager J005091 786
IS Architecture
Global IS Domain Architect J005191 788
IS Engagement
IS Engagement Manager J005145 790
Legal
Intellectual Property
Group/Global Strategic IP Manager B005010 793
Group Intellectual Property Legal Specialist J007060 795
Patent Officer B005020 797
IP Coordinator B005030 799
Legal & Integrity
Group General Counsel J007010 -
Group Function Head - Legal & Integrity J007020 801
Group Legal/Integrity Specialist J007030 803
Region/Country Legal/Integrity Manager J007040 805
Legal/Integrity Specialist J007050 807
Special Investigations
Group/Region OSI Manager J007070 809
Group/Region OSI Specialist J007080 811
Sustainability
Health, Safety & Environment (HSE)
Group Function Head - Sustainability J011010 816
Group Sustainability Function Manager J011020 818
Group Sustainability Function Specialist J011030 820
Global Division Health, Safety and Environment Manager J011040 822
Global Business Unit/Product Group Health, Safety and Environment Manager J011050 824
Region Health, Safety and Environment Manager J011060 826
Country Health, Safety and Environment Manager J011070 828
Health, Safety and Environment Specialist J011180 830
Occupational Health and Safety Specialist J011190 832
Environment Specialist J011200 834
Business Health, Safety and Environment Manager J011080 836
Business Health, Safety and Environment Specialist J011090 838
Business Occupational Health and Safety Specialist J011100 840
Business Environment Specialist J011110 842
Health, Safety and Environment Technician J011120 844
Security
Region Security Manager J011130 845
Country Security Manager J011140 847
Security Manager J011150 849
Security Specialist J011160 851
Internal Audit
Internal Audit
Group Function Head - Internal Audit J006010 854
Region Internal Audit Manager J006020 856
Internal Audit Hub Manager J006030 857
Internal Audit Manager J006040 858
Senior Internal Auditor J006050 859
Internal Auditor J006060 860
Master Data Management
Master Data Management
Group Function Head - Master Data Management J008010 862
Group Master Data Governance Manager J008020 864
Group Master Data Operations Manager J008030 866
Group Master Data Domain Manager J008040 868
Global Master Data Manager J008050 870
Country Master Data Manager J008060 872
Master Data Domain Manager J008070 873
Master Data Domain Governance Manager J008080 874
Master Data Domain Operations Manager J008090 875
Master Data Specialist J008100 876
Corporate Development
Business Development
Global Business Development Manager J010060 878
Business Development Manager J010070 880
Business Development Specialist J010080 881
Business Analyst J010120 882
Strategic Development
Group Function Head - Strategic Development J010010 883
Group Industry Segment Initiative Leader J010020 885
Integration Manager J010090 886
Group Strategy Development Manager J010030 887
Group ABB Technology Venture Manager J010040 889
General Administration
Administration services
Group/Global Assistant J003010 892
Assistant J003020 893
Administrator J003030 894
Support Services Manager J003040 895
Support Services Specialist J003050 896
Labor Union
Labor Union Representative J003060 897
Reference jobs
Global Trainee J003070 898
Trainee J003080 899
Intern J003090 900
Global Reference job J003100 901
Region Reference job J003110 902
Local Reference job J003120 903
External Reference job J003130 904
EPIS Reference job J003135 905
Job not matched in current catalogue J003140 906
General Management
General Management
Chief Executive Officer K001010 -
Global Division President K001020 909
Global Execution Center Manager K001030 910
Global Business Unit Managing Director K001040 912
Global Product Group Manager K001050 914
Global Sub-Product Group Manager K001060 916
Region President K001070 917
Region Division Head K001080 919
Regional Distribution Center Manager K001180 921
Country Managing Director II K001090 923
Country Managing Director I (Small country) K001095 925
Lead Division Manager K001100 927
Local Division Manager K001110 928
Local/Hub Business Unit Manager K001120 929
Operating Unit Manager K001125 931
Local Product Group Manager K001130 933
Local Sub-Product Group Manager K001140 935
Global BU Operations Manager K001200 937
Hub BU Operations Manager K001210 939
Operations Manager (LBU/LPG/Site) K001150 941
Company Manager/JV Manager K001160 943
Company/JV Specialist K001170 945
Chief Digital Officer K001190 -
4. Job Profiles
4.1 Functional Area – Marketing, Sales, Product Management

The purpose of the functional area Marketing, Sales, Product Management is to identify customers' needs and
ensure that these are satisfied profitably. In pursuit of this objective Marketing, Sales, and Product Management
must strive for excellence in business intelligence, public affairs, communications, product portfolio management,
sales management, account management, channel management, project management, customer service, order
handling, and order fulfilment. Marketing, Sales, and Product Management teams need to work across
organizational boundaries and interact with other functions such as Technology, Product Development and
Engineering, and Production to ensure that all activities are aligned with the objective of creating satisfied
customers.
Job Family – Marketing
Marketing jobs choose target markets through market analysis and market segmentation, analyze customer buying
behavior and provide superior customer value. Marketing jobs take care of processes for creating, delivering and
communicating value to customers. They support managing customer relationships in close coordination with
sales and other internal teams.
Job Family – Sales
Sales jobs have overall responsibility for managing customer relationships within their domain. By sales planning
activities, derived from sales strategy, these jobs introduce, present, propose and provide complete and
appropriate offers and solutions for every customer to achieve the sales goals for products, systems and services
and to maximize customer satisfaction.
Job Family – Sales Support
Sales Support jobs provide functional and technical support throughout the sales process and ensure internal and
external clients obtain appropriate product/solution knowledge.
Customer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related
commercial processes.
Proposal jobs ensure proposals are accurately and efficiently prepared to optimize the potential of a profitable
agreement.
Job Family – Product Management
Starting from business intelligence, through customer advisory panels, to strategic marketing and segmentation,
Product Management is the function that translates customer needs into product requirements and manages the
portfolio so that the customer needs and wants are satisfied profitability.
Job Family Job Career Stream Career Level
Marketing Global Marketing Manager Leadership/ B, C

Management
Global Marketing Lead Leadership/ B

Management
Global Segment Manager Leadership/ B, C

Management
Global Marketing Specialist Expert/ Specialist C, D, E, F
Global Business Intelligence Specialist Expert/ Specialist D, E
Region/Country Industry Segment Manager Leadership/ Management C, D
Product Marketing Director Leadership/ B, C

Management
Strategic Marketing Manager Expert/ Specialist B, C
Marketing Manager Leadership/ C, D, E

Management
Product Marketing Manager Leadership/ C, D, E

Management
Market Development Manager Expert/ Specialist C, D
Industry Segment Specialist Expert/ C, D, E

Specialist
Product Marketing Specialist Expert/ D, E, F

Specialist
Business Intelligence Specialist Expert/ D, E, F

Specialist
Marketing Specialist Expert/ C, D, E

Specialist
Sales Group Function Head - Marketing, Sales Leadership/ Management A, B
Group Account & Segment Management Lead Leadership/ Management A, B
Industry Network Leader Leadership/ Management B, C
Strategic Group projects Lead Leadership/ Management B
Group Account Manager Leadership/ Management B, C
Global Marketing & Sales Manager Leadership/ Management A, B
Global Sales Manager Leadership/ Management B, C
Global Channel Manager Leadership/ Management B, C
Region/Country Sales Manager Leadership/ B, C, D

Management
Regional Sales Manager Leadership/ Management B, C
Marketing & Sales Manager III Leadership/ B, C

Management
Marketing & Sales Manager II Leadership/ B, C

Management
Marketing & Sales Manager I Leadership/ B, C, D

Management
Sales Manager Leadership/ B, C, D

Management
Segment Sales Manager Leadership/ C, D

Management
Channel Manager Leadership/ C, D, E

Management
Area Sales Manager Expert/ C, D, E

Specialist
Account Manager Expert/ C, D, E

Specialist
Channel Specialist Expert/ C, D, E, F

Specialist
Sales Specialist Expert/ C, D, E, F

Specialist
Sales Support Global Customer Experience Lead Leadership/ Management B
FACE Sales Business Process Owner Expert/ Specialist C, D
Global Sales Support Specialist Expert/ Specialist C, D
Sales Operations Manager Leadership/ Management B, C
Customer Support Manager Leadership/ B, C, D, E

Management
Sales Support Manager Leadership/ B, C, D, E

Management
Technical & Design Promotion Manager Leadership/ C, D, E

Management
Business Unit Market Manager Leadership/ C, D, E

Management
Country Customer Experience Lead Leadership/ C, D, E

Management
Technical Sales Support Specialist Expert/ C, D, E

Specialist
Sales Process Specialist Expert/ C, D

Specialist
Technical & Design Promotion Specialist Expert/ Specialist C, D, E
Customer Support Specialist Expert/ C, D, E, F

Specialist
Sales Support Specialist Expert/ C, D, E, F

Specialist
Business Consultant Expert/ Specialist D, E
Pricing Specialist Expert/ D, E, F

Specialist
Tender/Quotation Specialist Expert/ D, E, F

Specialist
Product Global Product Management Manager Leadership/ B, C

Management Management
Global Product Manager Leadership/ C, D

Management
Global Product Specialist Expert/ C, D, E

Specialist
Global Pricing Specialist Expert/ D, E

Specialist
Product Management Manager Leadership/ Management C, D
Product Manager Leadership/ D, E

Management
Product Specialist Expert/ C, D, E

Specialist
Functional Area: Marketing, Sales, Product Management Job Family: Marketing
Job: Global Marketing Manager
Typical Reporting Line: Global Division President (or) Global Business Unit Job Ref: A001010. Version B
Managing Director (or) Global Marketing & Sales
Manager
Mission Statement: Define and implement the global marketing strategy; proactively managing the
global marketing action plan to both achieve the key qualitative and quantitative
targets in a profitable way, and to ensure customer satisfaction.
Main Accountabilities: 1. Strategy Responsible for creating, planning and implementing the
global marketing (and communications) strategies for the
assigned area in accordance with the ABB /Division
marketing and sales strategy and budget. Produces action
plans to deliver the agreed strategy and budgets.
2. Targets Defines global marketing targets and ensures these are
achieved for Marketing. Proactively anticipates changes in
market direction and facilitates appropriate remedial action.
3. Business intelligence Identifies all existing and new strategic segments and
business opportunities based on analysis, globally defining
strategy/business plans for each, and coordinating the
relevant teams.
4. Marketing activities Responsible for the global product marketing, industry

segment marketing, and both strategic and tactical
marketing plans to support the local organization. Ensures
the markets globally are well monitored by developing and
maintaining efficient marketing tools and implementing
coordinated marketing analyses and activities.
5. Competitor Collaborates globally to oversee preparation of competitor

intelligence analyses ranging from full profit and loss account (P&L) and
main financial data to company profile and net sales
analysis.
6. Risk Responsible for minimizing the risks regarding the

agreements/prices across customers/countries.
7. Processes Defines quality metrics for global marketing initiatives.

Reviews and evaluates results upon completion of the
activities.
8. People leadership and Ensures (with HR Manager support) that the area of
development responsibility is properly organized, staffed, skilled and
directed. Coaches, motivates and develops direct and
indirect subordinates within HR policies. Drives and ensures
know-how sharing and cross-collaboration.
Career Level Definition Competencies - Required Level
L/M - B Leads organizations with a focus on longer Safety & Integrity – Leadership / Expert level
term strategic planning and policy Customer Focus & Quality – Leadership / Expert level
development. Leadership of one or more Innovation & Speed – Leadership / Expert level
Ownership & Performance – Leadership / Expert level
organizational area(s). Requires in-depth
Collaboration & Trust – Leadership / Expert level
knowledge of company's goals and
plans. Clear focus on organizational
leadership over subject matter
expertise. Managing through sub-managers.
L/M - C Leads teams with a focus on operational Safety & Integrity – Management / Senior Specialists
planning and process development. Typically level
accountable for budget and policy Customer Focus & Quality – Management / Senior
Specialists level Innovation & Speed – Management /
recommendations and medium term
Senior Specialists level
planning. Typically managing through first
Ownership & Performance – Management / Senior
line managers mainly in function area. Focus Specialists level Collaboration & Trust – Management /
balances leadership and subject matter Senior Specialists level
expertise.
Job: Global Marketing Lead
Typical Reporting Group Function Head – Marketing, Sales Job Ref: A001015. Version A
Line:
Mission Statement: Accelerates and supports (where appropriate) at group level ABB’s approach in the
areas of Marketing (Product Portfolio Management, Pricing, Placement,
Promotion)
Main Accountabilities: 1. Marketing Strategy Product Portfolio Management: accelerates &

strengthens product portfolio mgmt. best practices &
capabilities.
Pricing: supports Divisions in price execution &
developing pricing infrastructure (via FACE program).
Placement: supports channel strategy development &
defines guidelines for eCommerce.
Promotion: support the Industry Networks to
develops cross-ABB industry vertical value
propositions and together with Communication
develop & implement adequate marketing material.
2. Processes and tools Identifies & implements key processes & tools.
development responsibility is properly organized, staffed, skilled
and directed.
Career Level Definition Competencies – Required Level

Leads organizations with a focus on longer term Safety & Integrity – Leadership / Expert level Customer
strategic planning and policy development. Focus & Quality – Leadership / Expert level Innovation &
Leadership of one or more organizational area(s). Speed – Leadership / Expert level Ownership &
Performance – Leadership / Expert level Collaboration &
L/M - B Requires in-depth knowledge of company's goals
Trust – Leadership / Expert level
and plans. Clear focus on organizational leadership
over subject matter expertise. Managing through
sub-managers.
Job: Global Segment Manager
Typical Reporting Global Marketing & Sales Manager Job Ref: A001020. Version D
Line:
Mission Statement: Lead all global marketing and sales activities – products, systems, services -
within the defined industry segment(s) and ensure that the Division and related
Business Unit(s) substantially increase sales, margins, market share and
customer satisfaction in the selected market segments. Develop and implement
a market-based strategy including direct, third party and project sales. Lead,
manage and coach the segment team members and reinforce global sales
efficiency and performance. Build relationships with key external
influencers/key customers and leverage ABB strengths to capture new business
opportunities. Drive and enhance cross-division and cross-region business-led
collaboration for the specific market segment.
Main Accountabilities: 1. Strategy Creates, implements and reviews global industry
segment strategy. Leads the definition of the industry
group footprint (market presence, execution standards
and delivery model). Drives a profitable growth by
focusing on penetration, innovation and expansion.
2. Targets Defines key targets (e.g. volume, prices, portfolio mix)
and ensures these are achieved for the segment(s).
Ensures business plans are in place and executed by a
market oriented organization. Drives the growth of the
top line in each target industry segment.
3. Market analysis Activates operation intelligence, benchmarking and
analysis in order to identify Industry segment trends,
practices, product gaps, competitor strategy, etc.
4. Marketing Ensures ABB’s value proposition for the target segment
is developed and well communicated (internally and
externally). Supports local Sales organizations to ensure
they are positively perceived in the target segment(s).
Actively participates to reinforce ABB’s visibility by
strengthening external market segment communication
in coordination with the Marketing Communication team
and by participating in dedicated customer events and
segment trade fairs. Feeds back to the Business
Units/Product Groups on market developments and
requirements.
5. Account management Ensures that the major accounts in the segments are
identified and prioritized. Maps market requirements
and opportunities to actions for ABB and coordinates
with Business Units, Sales units and other relevant teams
(such as Group/Strategic Account teams, and OEM
(Original Equipment Manufacturing) teams) to
implement these.
6. Customer relationship Builds and maintains strong relationships at senior levels
with the key stakeholders.
7. Contracts and Ensures the team is well prepared and has the necessary
negotiations internal support to pursue and manage large project
contracts. Leads or participates in the negotiation of
legal and commercial international frame agreements.
8. Risk Identifies and manages risk relating to market trends, to
contract agreements and to prices across segments.
9. Reporting Uses standard reporting tools to accurately identify

future opportunities and measure progress by segment.
indirect subordinates within HR policies. Drives and
ensures know-how sharing and cross-Division/Business
Unit and cross-country collaboration.

Leads organizations with a focus on longer Safety & Integrity – Leadership / Expert level Customer
term strategic planning and policy Focus & Quality – Leadership / Expert level
L/M - B Collaboration & Trust – Leadership / Expert level
knowledge of company's goals and plans.
Clear focus on organizational leadership over
subject matter expertise. Managing through
sub-managers.
Leads teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
planning and process development. Typically Customer Focus & Quality – Management / Senior
accountable for budget and policy Specialists level
Innovation & Speed – Management / Senior Specialists
level
line managers mainly in function area. Focus Specialists level
balances leadership and subject matter Collaboration & Trust – Management / Senior Specialists
expertise. level
L/M - C
Sales Contract & Risk Management – 4
Sales Market & Business Intelligence – 5
Sales Processes and Tools – 4
Sales Customer Relations – 4
Sales Drive – 5
Sales Network – 4
Sales Techniques – 4
Sales Applied Technical Knowledge – 2
Sales Service Portfolio - 2
Job: Global Marketing Specialist
Typical Reporting Global Marketing Manager Job Ref: A001030. Version D

Line:
Mission Statement: Conduct marketing activities and market analyses using all available marketing tools
for existing and potential products, systems and/or services for global markets.
Main Accountabilities: 1. Strategy Participates with management to contribute to

definition of strategic plans and supports relevant
implementation, including communication and support
to the local units to translate it into local marketing
strategy.
2. Competitive intelligence Collects data and provides sound market and
competitive intelligence analyses related to global
markets and trends.
3. Market monitoring Tracks globally and informs management of market

research and analysis results that identify existing gaps
or new opportunities for growth.
4. Analysis Prepares analyses of internal sales, technical and
financial data, and external market data. Interprets
resulting data and makes recommendations to
Marketing and Sales management.
5. Communications Develops appropriate communications for the key
audiences and communicates outputs effectively to the
right people.
6. Sales Oversees global sales execution for assigned products
by providing relevant materials, and guidance to Sales
team(s).
7. Training Drives sales efficiency by ensuring appropriate product
and tool knowledge (technical and sales) for each Sales
person. Ensures know-how sharing and cross-
collaboration.
Expert and individual contributor within Safety & Integrity – Management / Senior Specialists level
the organization with in-depth knowledge Customer Focus & Quality – Management / Senior Specialists level
of own discipline and established Innovation & Speed – Management / Senior Specialists level
Ownership & Performance – Management / Senior Specialists level
knowledge of other disciplines. Impact
Collaboration & Trust – Management / Senior Specialists level
tends to be global in nature. Leads
E/S – C development of new solutions for Sales Market & Business Intelligence - 4 Sales Processes and Tools –
complex projects / challenges. Imparts 4
knowledge to other professionals through Sales Contract & Risk Management - 2 Sales Customer Relations – 3
coaching. Sales Drive – 3
Sales Network – 4
Sales Service Portfolio – 2
Sales Applied Technical Knowledge - 2
Individual contributor using in-depth Safety & Integrity – Management / Senior Specialists level
knowledge in a specific area to execute Customer Focus & Quality – Management / Senior Specialists level
complex or specialized projects / Innovation & Speed – Management / Senior Specialists level
challenges often thinking independently
to challenge traditional solutions.
E/S – D Comprehensive knowledge of related Sales Market & Business Intelligence - 3 Sales Processes and Tools –
disciplines in the organization. Works 3
independently, applying established Sales Contract & Risk Management - 2 Sales Customer Relations – 3
standards and instructs or coaches other Sales Drive – 3
professionals. Sales Network – 3
Individual contributor using prior Safety & Integrity – Team Leaders / Specialists level
theoretical learning or knowledge of Customer Focus & Quality – Team Leaders / Specialists level
methods and technologies to execute Innovation & Speed – Team Leaders / Specialists level
Ownership & Performance – Team Leaders / Specialists level
work assignments using established
Collaboration & Trust – Team Leaders / Specialists level
solutions. Building knowledge of related
disciplines in the organization. May work Sales Market & Business Intelligence – 2
E/S – E
under direct supervision or independently. Sales Processes and Tools – 2
May instruct or coach junior colleagues. Sales Contract & Risk Management – 1
Sales Customer Relations – 2
Sales Drive – 2
Sales Network – 3
An individual contributor who performs Safety & Integrity – Individual Contributor level Customer Focus &
activities in support of a process or Quality – Individual Contributor level
internal team. Responsibilities generally Innovation & Speed – Individual Contributor level Ownership &
Performance – Individual Contributor level
focus on organizing and coordinating on a
Collaboration & Trust – Individual Contributor level
task, project or program basis. May work
under direct supervision or independently, Sales Market & Business Intelligence – 2
E/S – F
generally delivering on pre-defined tasks. Sales Processes and Tools – 2
Sales Contract & Risk Management – 1
Sales Customer Relations -1
Sales Drive – 2
Sales Network – 2
Job: Global Business Intelligence Specialist
Typical Reporting Global Marketing & Sales Manager (or) Global Job Ref: A001040. Version C
Line: Marketing Manager
Mission Statement: Perform various marketing analyses to facilitate development of the marketing
strategy for existing and potential products, systems and/or services and to support
the definition of the Global Division/Business Unit/Product Group footprint (market
presence, execution standards and delivery model).
Main Accountabilities: 1. Competitor intelligence Collects data and provides sound business and
competitor intelligence analyses related to market and
trends. Participates with management to contribute to
definition of strategic plans and supports relevant
implementation.
2. Business analysis Provides and ensures optimized delivery and use of
customer, competitor, finance, business and market
intelligence within business decision making. Defines the
strategy, uses, and opportunities for the analysis and
conducts hands-on analysis in order to deliver global
business benefits.
3. Market monitoring Tracks globally and Informs management of market
research and analysis results that identify existing gaps
or new opportunities for growth. Manages external
suppliers and internal networks as required.
4. Progress review Ensures high quality synthesis and analysis, providing in
depth understanding and insights relevant to business
decisions. Extracts and analyses data from sales/financial
tools to measure effectiveness of current marketing
activities and provides updates to management.
5. Tools Assists in the development of business analysis tools to
support global, regional and local marketing and sales
teams. Supports Sales teams in best use of sales tracking
system and monitors ongoing data quality.
knowledge in a specific area to execute Customer Focus & Quality – Management / Senior Specialists
complex or specialized projects / level
Innovation & Speed – Management / Senior Specialists level
challenges often thinking independently to
Ownership & Performance – Management / Senior Specialists
challenge traditional solutions.
level
Comprehensive knowledge of related Collaboration & Trust – Management / Senior Specialists level
disciplines in the organization. Works
E/S - D
independently, applying established Sales Market & Business Intelligence - 4
standards and instructs or coaches other Sales Processes and Tools - 4
professionals. Sales Contract & Risk Management - 2
Sales Customer Relations - 2
Sales Drive - 2
Sales Network - 3
Sales Techniques - 1
methods and technologies to execute work Innovation & Speed – Team Leaders / Specialists level
assignments using established solutions.
Building knowledge of related disciplines in
the organization. May work under direct Sales Market & Business Intelligence - 3
E/S – E
supervision or independently. May instruct Sales Processes and Tools - 3
or coach junior colleagues. Sales Contract & Risk Management - 1
Sales Drive - 2
Sales Network - 2
Job: Region/Country Industry Segment Manager
Typical Reporting Line: Global Industry Segment Manager (or) Job Ref: A001050. Version B
Local Marketing & Sales Manager
Mission Statement: Lead all regional/local marketing and sales activities – products, systems, services -
with-in the defined industry segment(s) and ensure that the related Business
Unit(s) substan-tially increase sales, margins, market share and customer
satisfaction in the selected mar-ket segments. Develop and implement a market-
based strategy including direct, third par-ty and project sales. Build relationships
with key external influencers to educate, inform and solicit support for new ABB
ventures and technical developments.
Main 1. Strategic alignment Interprets the global industry segment strategy to meet
Accountabilities: Region/Country requirements and implements with country
specific action plans. Leads the definition of the industry group
footprint (market presence, execution standards and delivery
model).
2. Targets Defines key targets (e.g. volume, prices, portfolio mix) and
ensures these are achieved for the segment(s). Ensures detailed
business/sales plans are in place with regular follow up. Drives
the growth of the top line in each target industry segment.
3. Market analysis Activates operation intelligence, benchmarking and analysis in
order to identify best processes, equipment, automation
practices, etc.
4. Marketing Ensures ABB’s value proposition for the target segment is
developed and well communicated (internally and externally).
Supports local Sales organizations to ensure they are positively
perceived in the target segment(s). Actively participates in the
development of international standards and regulations by
identifying and influencing the appropriate external bodies
(including government, legislative bodies, technical and trade
associations). Feeds back to the Business Units/Product
Groups on market developments and requirements.
5. Account Ensures that the major accounts in the segment(s) are identified
Management and prioritized. May act as Account Manager for one or more
major accounts in the Region/Country.
6. Customer Builds and maintains strong relationships at senior levels with
relationship the key stakeholders.
7. Contracts and Ensures the team is well prepared and has the necessary
negotiations internal support to pursue and manage large project
contracts. Helps negotiate complex legal and commercial
international frame agreements.
8. Risk Identifies and manages risk relating to contract
agreements and prices across segments.
9. Reporting Uses standard reporting tools to accurately identify
future opportunities and measure progress by segment.
10. People leadership Ensures (with HR Manager support) that the area of
and development responsibility is properly organized, staffed, skilled and
ensures know-how sharing and cross-collaboration.

L/M - C Innovation & Speed – Management / Senior Specialists level
recommendations and medium term planning.
Typically managing through first line managers
Specialists level
mainly in function area. Focus balances Collaboration & Trust – Management / Senior Specialists
leadership and subject matter expertise. level
Manages teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
execution; short/medium-term
Customer Focus & Quality – Management / Senior
operational/tactical responsibilities. Often the
L/M – D Specialists level
first manager level with full responsibility for
human resource planning, selection, development
and performance management. Management Ownership & Performance – Management / Senior
involves utilizing individual subject matter Specialists level
expertise. Collaboration & Trust – Management / Senior Specialists
level
Sales Market & Business Intelligence - 4

Sales Processes and Tools - 3
Sales Contract & Risk Management - 3
Sales Drive - 3
Sales Network - 4
Job: Product Marketing Director
Typical Reporting Local Division Manager (or) Local Job Ref: A001055. Version A
Line: Division Marketing Manager (or) Local
Sales & Marketing Manager
Mission Statement: Represent Global Business Unit(s) in the Country to grow sales and market. Define,
plan and ensure implementation of product marketing strategies in assigned area to
meet business objectives and in line with global product strategy. Oversee all sales and
marketing activities, and support sales organizations in driving sales and services of
respective products.
Main Accountabilities: 1. Strategy leadership Creates, plans and ensures implementation of the local
go-to–market product marketing strategy including
definition and communication of product value
propositions and product positioning in accordance
with the global product marketing strategy.
2. Performance targets Ensures achievement of established targets through
oversight and definition of improvement actions as
needed. Focuses on achievement of total demand orders
(ABB and 3rd Party), growth margin %, net price variance ,
Net Promoter Score (NPS), inventory turn on finished
goods, and requested on-time delivery.
3. Marketing and business Develops and implements annual marketing plan in
development conjunction with relevant Business Units/Product
Groups. Prepares business plans focused on business
development for a defined market. Evaluates market
opportunities and decides appropriate activities in line
with the strategy. Coordinates opportunities across
local Divisions and local Business Units where
appropriate.
4. Growth Ensures profitable business growth in the domestic
market. Ensures a balanced growth through all product
lines/Product Groups/Business Units. Creates demand
through technical promotion, providing solutions and a
value base selling approach. Implements Business Unit
market pricing policy.
5. Sales support Provides product and technical support to sales team.
6. Customer relations and Builds and maintains strong relationships with new and
satisfaction existing customers to ensure ongoing customer
satisfaction. Understands customer needs in the market
by visiting customers. Ensures the customer satisfaction
surveys are executed; analyzes results and assists with
corrective actions. Develops and implement product
support and product training to ensure high customer
satisfaction in cooperation with global Business Unit
Marketing and Sales. Drives continuous improvement on
NPS. Ensures the resolution of customer issues.
7. Logistics and delivery Works together with the Order Handling team and the
Logistics team to ensure operational efficiency on
inventory and customer satisfaction on delivery.
8. Standards and Implements and ensures compliance with global and local
governance standards, rules, tools, policies and processes related to
operations/project execution and shares functional best
practices and lessons learned across the organization.
9. People leadership and Ensures that the area of responsibility is properly
development organized, staffed and directed. Builds an effective,
capable and high performing organization. Develops
talent, appoints managers and reviews effectiveness.

Leads organizations with a focus on longer term
strategic planning and policy development. Safety & Integrity – Leadership / Expert level
Leadership of one or more organizational area(s). Customer Focus & Quality – Leadership / Expert level
L/M - B Requires in-depth knowledge of company's goals Innovation & Speed – Leadership / Expert level
and plans. Clear focus on organizational Ownership & Performance – Leadership / Expert level
leadership over subject matter expertise. Collaboration & Trust – Leadership / Expert level
Managing through sub-managers.
Leads teams with a focus on operational planning Safety & Integrity – Management / Senior Specialists
and process development. Typically accountable level
for budget and policy recommendations and Customer Focus & Quality – Management / Senior
Specialists level
medium term planning. Typically managing
Innovation & Speed – Management / Senior
L/M - C through first line managers mainly in function Specialists level
area. Focus balances leadership and subject Ownership & Performance – Management / Senior
matter expertise. Specialists level
Collaboration & Trust – Management / Senior
Specialists level
Job: Strategic Marketing Manager
Typical Reporting Geographic role: Regional role reporting to Lead Job Ref: A001057. Version A
Line: Division Manager & functionally to Division
Marketing & Sales Manager
Sector role: Global role reporting to Division
Marketing & Sales Manager
Mission Statement: Develop a comprehensive growth strategy in the geography/sector; establish deep multi-
year relationships with customer C-suite & key decision makers; pursue & support
opportunity capture by coordinating with the Front End organization; and identify PIE
opportunities and possibilities of cooperation & partnerships; lead collaboration within
(& outside) the Division.
Main Account- 1. Geography / Sector Define and implement strategies to maintain and attain new
abilities: Sales Strategy markets for growth in the geography/sector. Identify PIE
opportunities and possibilities of cooperation & partnerships.
Identify growth opportunities, define strategy, outline
aspirations and assign resources for implementation.
Develop and maintain action plan for how to achieve targets as
well as coordinating action planning across functions and units.
2. Market Coverage & Organize proper market coverage and go to market for early
Early Identification of engagement and organize capabilities to cover all channels and
Business markets (existing and new ones).
Opportunities Ensure general capabilities to cover the geography/sector and
resourcing of key opportunities in the business area responsible
(country heat maps). Get involved in business opportunities in an
early stage to influence solutions and build relation to key
decision makers together with account managers. Shape ABB
value proposition to increase hit rate especially on large/mega
deals. Ensure resourcing of key opportunities in the business area
responsible (country heat maps).Increase share of wallet by selling
entire portfolio - system, product & service. Build Partnerships and
create reference cases for distinctive ABB positioning
3. Customer Relations Build and maintain strong long-term relationships with customer
supporting Account Managers and developing relationships with C-
suite.
Provide high level guidance on definition & execution of account
plans. Provide high level support during contract execution to
secure customer satisfaction. Become a technology thought
partner for key customers.
Know the current critical success factors and recognizes changes in
customer processes/business models which impacts technology
and build understanding in the organization for how ABB can meet
those changes
4. Market Intelligence Have a deep understanding of market developments, projects,

emerging opportunities, changes in regulation / market dynamics
and current/future technology needs
Define and execute the strategy for gathering competitive
information (e.g. offerings/locations served by competitor)
considering the ABB standards and governance
5. Portfolio Together with product managers, define and maintain cross BU’s
Development (sector) technology roadmap in the sector, address white spots, buildup
and consolidate sector domain knowledge, address standardization
and other technical bodies, provide strategic inputs to the R&D
organization (CRC and BU), including digitalization and service.
6. Communication Position ABB as a technology leader in the sector and support lead
generation through industry events, associations and forums,
social media, media relations and other marketing collaterals.
7. Collaboration Ensure the development of a proper network throughout the BUs,

local sales units, account managers, factories service and
engineering centers to assure an organized collaboration to cover
the geography / sector. Work with the line organization to ensure
cross-BU collaboration, mobilize global pool of resources (e.g.,
product specialist, systems engineer) and Alliance partners to
consistently define offerings and go to market plans.

Safety & Integrity – Leadership / Expert level
Established thought leader and Customer Focus & Quality – Leadership / Expert level
acknowledged expert both within the Innovation & Speed – Leadership / Expert level
organization as well as outside of ABB. Ownership & Performance – Leadership / Expert level
Often an internationally recognized Collaboration & Trust – Leadership / Expert level
leader and contributor in field of
expertise. Leads development of Sales Market & Business Intelligence - 5
E/S -B
breakthrough solutions for complex Sales Processes and Tools - 3
projects / challenges through mastery Sales Contract & Risk Management - 3
of own discipline and thorough Sales Customer Relations - 5
understanding of other disciplines. Sales Drive - 4
Generally has a significant impact on Sales Network - 5
the global organization. Sales Techniques - 4
Expert and individual contributor Safety & Integrity – Management / Senior Specialists level
within the organization with in-depth Customer Focus & Quality – Management / Senior Specialists level
knowledge of own discipline and Innovation & Speed – Management / Senior Specialists level
established knowledge of other Ownership & Performance – Management / Senior Specialists level
disciplines. Impact tends to be global Collaboration & Trust – Management / Senior Specialists level
in nature. Leads development of new
solutions for complex projects / Sales Market & Business Intelligence - 4
E/S.-C challenges. Imparts knowledge to Sales Processes and Tools - 3
other professionals through coaching. Sales Contract & Risk Management - 3
Sales Drive - 4
Sales Network - 4
Job: Marketing Manager
Typical Local Division Manager (or) Local Division Marketing and Job Ref: A001060. Version C
Reporting Line: Sales Manager (or) Local Business Unit Manager (or) Local BU
Marketing and Sales Manager
Mission Define and implement the marketing strategy in the assigned area. Proactively lead,
Statement: develop and coach the Marketing department. Manage the marketing action plan to
achieve both the key qualitative and quantitative targets in a profitable way, and to
ensure high levels of customer satisfaction.
Main Account- 1. Strategy Responsible for creating, planning and implementing the
abilities: marketing (and communications) strategies for the assigned
area in accordance with global marketing and sales strategy
and budget. Produces action plans accordingly.
2. Targets Defines key Marketing targets in line with Division/Business
Unit strategy and ensures these are achieved.
3. Business intelligence Identifies all existing and new strategic segments and
business opportunities based on analysis, defining
strategy/business plans for each, and coordinating the
relevant teams.
4. Marketing activities Responsible for the product marketing, industry, segment
marketing and strategic and tactical marketing plans to
support the relevant organization. Initiates, implements and
reports market analysis and marketing activities. Ensures the
market is monitored by developing and maintaining efficient
marketing tools and implementing coordinated marketing
analyses and activities.
5. Competitive intelligence Collaborates internally and oversees preparation of
competitor analyses ranging from full profit and loss account
(P&L) and main financial data to company profile and net sales
analysis.
6. Risk management Responsible for minimizing the risks regarding the
agreements/prices across customers.
directed. Coaches, motivates and develops direct and indirect
subordinates within HR policies.
Drives and ensures know-how sharing and cross-
collaboration.
Leads teams with a focus on Safety & Integrity – Management / Senior Specialists level
operational planning and process Customer Focus & Quality – Management / Senior Specialists level
development. Typically Innovation & Speed – Management / Senior Specialists level
accountable for budget and
policy recommendations and
medium term planning. Typically Sales Market & Business Intelligence - 4
L/M - C
managing through first line Sales Processes and Tools - 4
managers mainly in function area. Sales Contract & Risk Management - 2
Focus balances leadership and Sales Customer Relations - 3
subject matter expertise. Sales Drive - 3
Sales Network - 4
Manages teams with a focus on Safety & Integrity – Management / Senior Specialists level
operational execution; Customer Focus & Quality – Management / Senior Specialists level
short/medium-term Innovation & Speed – Management / Senior Specialists level
operational/tactical
responsibilities. Often the first
manager level with full Sales Market & Business Intelligence - 3
L/M - D
responsibility for human resource Sales Processes and Tools - 3
planning, selection, development Sales Contract & Risk Management - 2
and performance management. Sales Customer Relations - 2
Management involves utilizing Sales Drive - 2
Sales Network - 3
individual subject matter
expertise. Sales Service Portfolio - 2
Supervises a team of employees Safety & Integrity – Team Leaders / Specialists level
in the execution of tasks for an Customer Focus & Quality – Team Leaders / Specialists level
assigned area of responsibility. Innovation & Speed – Team Leaders / Specialists level
Ensures coordination of
appropriate work assignments
for assigned area. Typically Sales Market & Business Intelligence - 3
L/M - E responsible for performance Sales Processes and Tools - 3
reviews for team members. Sales Contract & Risk Management - 1
Sales Drive - 2
Sales Network - 3
Job: Product Marketing Manager

Typical Local Business Unit Manager (or) Local Product Group Job Ref: A001070. Version D
Reporting Line:
Manager (or) Marketing and Sales Manager
Mission Define, plan and ensure implementation of product marketing strategies in assigned area to
Statement: meet business objectives and in line with global product strategy. Oversee all marketing
activities, and support Sales organizations in driving sales and services of respective
products.
Main Account- 1. Strategy Creates, plans and ensures implementation of the local go-to–
abilities: market product marketing strategy including definition and
communication of product value propositions and product
positioning in accordance with the global product marketing
strategy.
2. Targets Establishes product marketing targets and budgets. Ensures
their achievement through regular oversight, and definition
and implementation of improvement plans as needed.
3. Business Plans Develops and implements annual marketing plan in

conjunction with relevant Business Units/Product Groups.
Prepares business plans focused on business development for
a defined market.
4. Analysis Coordinates market analyses with Product Marketing team
and Sales team members and defines appropriate forecasts
and plans. Evaluates and shares customer research, market
conditions and competitor data.
5. Sales Oversees sales execution for assigned products by
coordinating the preparation of relevant materials and
guidance to Sales team(s).
6. Training Drives sales efficiency by ensuring appropriate product
knowledge (technical and sales) for each Sales person.
Ensures know-how sharing and cross-collaboration.
accountable for budget and policy
recommendations and medium
term planning. Typically managing Sales Market & Business Intelligence - 4
L/M - C
through first line managers mainly Sales Processes and Tools - 3
in function area. Focus balances Sales Contract & Risk Management - 2
leadership and subject matter Sales Customer Relations - 3
expertise. Sales Drive - 3
Sales Network - 4
L/M - D
Sales Network - 3
Supervises a team of employees in Safety & Integrity – Team Leaders / Specialists level
the execution of tasks for an Customer Focus & Quality – Team Leaders / Specialists level
appropriate work assignments for
assigned area. Typically Sales Market & Business Intelligence - 2
L/M - E
responsible for performance Sales Processes and Tools - 3
Sales Drive - 2
Sales Network - 2
Job: Market Development Manager

Typical Global Business Unit Regional Marketing & Sales Manager (or) Job Ref: A001065. Version A
Reporting Line:
Global Product Group Sales Manager
Mission Support the local Business Unit/Product Group by focusing on defining and implementing
Statement: marketing and sales strategies specifically aimed at developing into markets, segments,
or other strategic areas not currently defined. Ensure the definition of the business plan,
annual marketing plans, and marketing strategies according to budget.
Main Account- 1. Strategy support and Contributes to local Business Unit/Product Group strategy
abilities: planning definition and execution through the analysis and
identification of new markets, segments and/or product
solutions. Analyzes customer needs for the portfolio, securing
customer advantages and benefits as well as white spot
analysis and connected strategies to penetrate the market.
Develops and implements business strategies for newly
defined areas in alignment with the Business Unit/Product
Group strategy.
2. Market analysis Provides market intelligence analyses in support of
identification and development of new markets, segments or
solutions.
Participates in internal work groups in order to share know-
how, processes and market information.
3. Sales and marketing Identifies, leads or contributes to identification and
acquisition opportunities to expand into the newly defined
area.
Collaborates with all related internal contacts to ensure
alignment, efficiency and effectiveness in the implementation
of the commercial strategy.
4. Product marketing Coordinates product marketing launch development plans and
ensures efficient and effective execution together with the
Area and Regional Manager.
5. Partnerships Identifies partnership opportunities and participates in the
definition of partnerships agreements together with local
Business Unit.
6. Customer relations Participates in planning and implementation of customer
events and trade shows.
7. Performance targets Ensures budget (volumes) and profitable growth targets are
achieved in the respective countries and for all assigned
Product Groups. Ensures achievement of targets on orders,
net price variance (NPV), Net Promoter Score (NPS), etc.
Expert and individual contributor within the Safety & Integrity – Management / Senior Specialists level
organization with in-depth knowledge of own Customer Focus & Quality – Management / Senior
discipline and established knowledge of other Specialists level
disciplines. Impact tends to be global in Innovation & Speed – Management / Senior Specialists level
E/S – C
nature. Leads development of new solutions Ownership & Performance – Management / Senior
for complex projects / challenges. Imparts Specialists level
knowledge to other professionals through Collaboration & Trust – Management / Senior Specialists
coaching. level
knowledge in a specific area to execute Customer Focus & Quality – Management / Senior
complex or specialized projects / challenges Specialists level
often thinking independently to challenge Innovation & Speed – Management / Senior Specialists level
E/S – D traditional solutions. Comprehensive Ownership & Performance – Management / Senior
knowledge of related disciplines in the Specialists level
organization. Works independently, applying Collaboration & Trust – Management / Senior Specialists
established standards and instructs or coaches level
other professionals.
Job: Industry Segment Specialist

Typical Marketing Manager (or) Marketing & Sales Manager Job Ref: A001080. Version C
Reporting Line:
Mission Create end user acceptance and specification offering within the target segment(s). Drive
Statement: and implement marketing and sales activities for the selected market segment(s) in line
with the agreed strategy. Work with key external influencers to educate, inform and solicit
support for new ABB ventures and technical developments. Ensure high levels of customer
satisfaction and continuously monitor segment performance.
Main Account- 1. Strategy Implements and reviews target segment(s) strategies with
abilities: country-specific action plans.
2. Targets Responsible for achieving key targets (e.g. volume, price, and
mix) for the segment(s) in the specified market. Creates
detailed business plans, implements with regular follow-up.
3. Market analysis Monitors market trends and recommends adjustments for the
strategy and plans accordingly to meet changing market and
competitive landscapes. Provides appropriate market
information for long- to mid-term decision making.
4. Marketing Communicates the end user value proposition for the target
segment (internally and externally). Supports local Sales
organization to have an effective perception in the target
segment(s). Creates and implements the communication,
promotion and training activities in the segment. Participates
in the development of international standards and regulations
by influencing the appropriate bodies (including government,
legislative bodies, technical and trade associations).
5. Account management Ensures the major accounts in the segment(s) are identified and
prioritized. May act as Account Manager for one or more major
accounts in the Country.
6. Customer relationship Builds and maintains strong relationships with the key
customers in the target segment. Follows up ABB’s
performance in fulfilling their needs and communicates
deficiencies and/or opportunities to the respective Business
Units/Product Groups.
7. Contracts and Works closely with the relevant Sales organization to help in the
negotiations identification and capture of future business. Drives the
capture of end user/third party agreements. Helps negotiate
complex legal and commercial frame agreements.
8. Risk Identifies and manages potential risks relating to contract
agreements and prices across segments.
9. Reporting Reports by segment to accurately measure progress and uses

common tools to identify future opportunities.
Expert and individual contributor within the Safety & Integrity – Management / Senior Specialists
organization with in-depth knowledge of level
own discipline and established knowledge of Customer Focus & Quality – Management / Senior
Specialists level
other disciplines. Impact tends to be global
Specialists level
solutions for complex projects / challenges. Ownership & Performance – Management / Senior
Imparts knowledge to other professionals Specialists level
through coaching. Collaboration & Trust – Management / Senior
E/S - C Specialists level

Sales Drive - 3
Sales Network - 4
Sales Applied Technical Knowledge -2
Individual contributor using in-depth Safety & Integrity – Management / Senior Specialists
knowledge in a specific area to execute level
complex or specialized projects / challenges Customer Focus & Quality – Management / Senior
Specialists level
often thinking independently to challenge
traditional solutions. Comprehensive
Specialists level
knowledge of related disciplines in the Ownership & Performance – Management / Senior
organization. Works independently, applying Specialists level
established standards and instructs or Collaboration & Trust – Management / Senior
coaches other professionals. Specialists level
E/S - D
Sales Drive - 3
Sales Network - 4
theoretical learning or knowledge of Customer Focus & Quality – Team Leaders /
methods and technologies to execute work Specialists level
assignments using established solutions. Innovation & Speed – Team Leaders / Specialists level
Building knowledge of related disciplines in Ownership & Performance – Team Leaders /
the organization. May work under direct Specialists level
supervision or independently. May instruct Collaboration & Trust – Team Leaders / Specialists
or coach junior colleagues. level
E/S - E
Sales Contract & Risk Management -2
Sales Drive - 3
Sales Network - 3
Job: Product Marketing Specialist
Typical Product Marketing Manager Job Ref: A001090. Version C
Reporting Line:
Mission Implement product marketing strategies in assigned area to meet business objectives
Statement: and in line with global product strategy. Implement all marketing activities, and
support Sales organization in driving sales and services of respective products.
Main Account- 1. Strategy Implements the local go-to–market product marketing
abilities: strategy, including definition and communication of product
value propositions and product positioning in accordance
with the global product marketing strategy.
2. Targets Achieves product marketing targets and budgets through
regular oversight and definition and implementation of
improvement plans as needed.
3. Business Plans Executes annual marketing plan in conjunction with relevant
Business Units/Product Groups. Prepares business plans
focused on business development for a defined market.
4. Analysis Coordinates market analyses with Sales team members and
defines appropriate forecasts and plans. Evaluates and
shares customer research, market conditions and
competitor data.
5. Sales Oversees sales execution for assigned products by providing
relevant materials and guidance to Sales team(s).
6. Training Drives sales efficiency by delivering appropriate product
knowledge information and training (technical and sales) for
each Sales person. Facilitates know-how sharing and cross-
collaboration.
knowledge in a specific area to Customer Focus & Quality – Management / Senior Specialists level
execute complex or specialized Innovation & Speed – Management / Senior Specialists level
projects / challenges often thinking
independently to challenge
traditional solutions. Sales Market & Business Intelligence - 4
E/S - D
Comprehensive knowledge of related Sales Processes and Tools - 3
disciplines in the organization. Sales Contract & Risk Management - 2
Works independently, applying Sales Customer Relations - 3
established standards and instructs Sales Drive - 3
Sales Network - 3
or coaches other professionals.
methods and technologies to Innovation & Speed – Team Leaders / Specialists level
execute work assignments using
established solutions. Building
knowledge of related disciplines in Sales Market & Business Intelligence - 2
E/S - E
the organization. May work under Sales Processes and Tools - 2
direct supervision or independently. Sales Contract & Risk Management - 2
May instruct or coach junior Sales Customer Relations - 2
colleagues. Sales Drive - 2
Sales Network - 3
An individual contributor who Safety & Integrity – Individual Contributor level
performs activities in support of a Customer Focus & Quality – Individual Contributor level
process or internal team. Innovation & Speed – Individual Contributor level
Ownership & Performance – Individual Contributor level
Responsibilities generally focus on
organizing and coordinating on a
task, project or program basis. May Sales Market & Business Intelligence - 2
E/S – F
work under direct supervision or Sales Processes and Tools - 2
independently, generally delivering Sales Contract & Risk Management - 1
on pre-defined tasks. Sales Customer Relations - 2
Sales Drive - 2
Sales Network - 2
Job: Business Intelligence Specialist

Typical Marketing Manager (or) Product Manager Job Ref: A001100. Version B
Reporting Line:
Mission Perform various marketing analyses to enable marketing strategy development for existing
Statement: and potential products, systems and/or services.
Main Account- 1. Competitive intelligence Collects data and provides sound market and competitive
abilities: intelligence analyses related to market and trends. Participates
with management to contribute to strategic plans definition
and supports relevant implementation.
2. Market analysis Prepares analyses of internal sales, technical and financial data,
and external market data. Interprets resulting data and makes
recommendations to marketing and sales management. Builds
sales analyses regarding channels, segments, geographic
areas, customers, products, systems, and services.
3. Market monitoring Informs management of market research and analysis results
that identify existing gaps or new opportunities for growth.
4. Progress review Extracts and analyzes data from sales/financial tools to

measure effectiveness of current marketing activities and
provides updates to management.
5. Tools Assists in the development of marketing tools to support
Marketing and Sales teams. Trains Sales personnel on proper
use of sales tracking system and monitors ongoing data
quality.
Individual contributor using in- Safety & Integrity – Management / Senior Specialists level
depth knowledge in a specific area Customer Focus & Quality – Management / Senior Specialists level
to execute complex or specialized Innovation & Speed – Management / Senior Specialists level
E/S - D
Comprehensive knowledge of Sales Processes and Tools - 4
related disciplines in the Sales Contract & Risk Management - 2
organization. Works independently, Sales Customer Relations - 2
applying established standards and Sales Drive - 2
Sales Network - 3
instructs or coaches other
professionals. Sales Service Portfolio – 2
theoretical learning or knowledge Customer Focus & Quality – Team Leaders / Specialists level
of methods and technologies to Innovation & Speed – Team Leaders / Specialists level
E/S - E
Sales Network - 2
An individual contributor who Safety & Integrity – Individual Contributor level
task, project or program basis. May Sales Market & Business Intelligence - 2
E/S – F work under direct supervision or Sales Processes and Tools - 2
independently, generally delivering Sales Contract & Risk Management - 1
on pre-defined tasks. Sales Customer Relations - 1
Sales Drive - 1
Sales Network - 2
Job: Marketing Specialist

Typical Local Division Marketing Manager Job Ref: A001110. Version A
Reporting Line:
Mission Create end user acceptance and specification offering within the target segment(s). Drive
Statement: and implement marketing activities for the selected market segment(s) in line with the
agreed strategy. Ensure superior customer satisfaction and continuously monitor
segment performance.
Main 1. Strategic leadership Defines, implements and reviews target segment(s)
Accountabilities: strategies.
2. Performance targets Ensures achievement of established targets, through
oversight and definition of improvement actions as needed.
Focuses on achievement of orders and Net Promoter Score
(NPS).
3. Market analysis Monitors market trends and recommends adjustments for the
strategy, and plans accordingly to meet changing market and
competitive landscapes. Provides appropriate market
information for long- to mid-term decision- making.
4. Marketing Supports defining and communicates the end user value
proposition for the target segment (internally and externally).
Supports local Sales organization to have a positive image in
the target segment(s). Participates in the development of
international standards and regulations by taking an active
part in the opinion leading discussion with different
stakeholders and relevant committees.
5. Customer relations and In coordination with the responsible sales persons builds and
satisfaction maintains strong relationships with new and existing key
customers, maintains strong relationships with key decision
makers and opinion leaders. Understands customer needs in
the market by visiting customers. Ensures the resolution of
customer issues. Drives continuous improvement on NPS.
practices and lessons learned across the organization
E/S - C Expert and individual contributor Safety & Integrity – Management / Senior Specialists level
established knowledge of other
disciplines. Impact tends to be global
in nature. Leads development of new Sales Market & Business Intelligence - 4
solutions for complex projects / Sales Processes and Tools - 4
challenges. Imparts knowledge to Sales Contract & Risk Management - 3
other professionals through coaching. Sales Customer Relations - 4
Sales Drive - 3
Sales Network - 4
E/S - D Individual contributor using in-depth Safety & Integrity – Management / Senior Specialists level
Comprehensive knowledge of related Sales Market & Business Intelligence - 4
disciplines in the organization. Works Sales Processes and Tools - 3
independently, applying established Sales Contract & Risk Management - 2
standards and instructs or coaches other Sales Customer Relations - 3
professionals. Sales Drive - 3
Sales Network - 3
E/S - E Individual contributor using prior Safety & Integrity – Team Leaders / Specialists level
disciplines in the organization. May work Sales Market & Business Intelligence - 2
under direct supervision or Sales Processes and Tools - 2
independently. May instruct or coach Sales Contract & Risk Management -2
junior colleagues. Sales Customer Relations - 2
Sales Drive - 2
Sales Network - 3
Functional Area: Marketing, Sales, Product Management Job Family: Sales
Job: Group Function Head – Marketing, Sales

Typical EC member (or) more senior GFH Job Ref: A002010. Version B
Reporting Line:
Mission Lead the Marketing and Sales function for ABB at Group level. Together with the
Statement: Divisions & Regions, implement the 2020+ Strategy: ABB to become or maintain the
market leadership in our target segments; and ABB to take care of our customer where
they need us; Ensure that the customer voice is an integral part of ABB’s DNA and
decision making
Main 1. Strategic Leadership Sets, develops and leads strategy, objectives and targets.
Accountabilities: Leads the Marketing & Sales council and EC Growth Boards
with focus on Penetration.
2. Sales Leadership Defines, owns & drives cross divisional account management
approach. Center of Excellence for cross-divisional Must win /
Mega Deal approach. Project manages from the Business
perspective. The FACE approach (with a focus on Salesforce).
3. Marketing Leadership Accelerates and supports (where appropriate) at group level
ABB’s approach in the areas of Marketing (Product Portfolio
Management, Pricing, Placement, Promotion).
4. People Leadership & Defines roles, career paths & incentive schemes, develops
Development training curriculum.
5. Performance Center of excellence to provide KPIs/ dash-boards & define

management performance management. Methodology.
6. Digitalization Develops go-to market strategies between digital partners /

GAMs/ SAMs. Develops digital sales capabilities.

Organizational Leadership. Leads Safety & Integrity – Leadership / Expert level
organizations with an emphasis on Customer Focus & Quality – Leadership / Expert level
strategic decision making mainly in a global Innovation & Speed – Leadership / Expert level
or regional senior role. Responsible for
L/M - A corporate business strategies with a
longer-term focus. Clear focus on
developing the company's goals and plans.
Responsible for motivating large
populations of ABB’s workforce.
Leads organizations with a focus on longer Safety & Integrity – Leadership / Expert level
Clear focus on organizational leadership
over subject matter expertise. Managing
through sub-managers.
Job: Group Account & Segment Management Lead

Typical Group Function Head – Marketing, Sales Job Ref: A002015. Version A
Reporting Line:
Mission Lead Account & Segment Management for ABB and drive growth with ABB’s named
Statement: accounts. Be the voice of the customer inside ABB & fully capture Share of Wallet Growth
Main 1. Strategy Ensures Account Plans and share of wallet growth actions are
Accountabilities: in place and deliver result for all named accounts. Develops
cross-divisional industry segment strategies for ABB’s
biggest or most strategic industry networks.
2. Targets Sets targets for Industry Network Leaders and their
respective Group Account Manager (GAM) network and
ensures they are met. Coordinates targets for Strategic
Accounts with Regions Heads of Marketing & Sales.
3. Sales Drives the global cross divisional account management
approach for ABB.
4. Marketing Identifies Industry segment market trends. Develops value
proposition for the respective targeted segments.
5. Customer relationship Builds and maintains strong relationships at senior levels with
the key stakeholders.
6. People leadership and Ensures Account Management talent development, Group

development Account Manager career plans and succession planning
7. Processes and tools Drives application of standardized Marketing & Sales

processes & tools (Salesforce, account plans, executive
sponsorship programs etc.) across account management
community.

Organizational Leadership. Leads organizations Safety & Integrity – Leadership / Expert level
with an emphasis on strategic decision making Customer Focus & Quality – Leadership / Expert level
mainly in a global or regional senior role. Innovation & Speed – Leadership / Expert level
Responsible for corporate business strategies
L/M - A Collaboration & Trust – Leadership / Expert level
with a longer-term focus. Clear focus on
Responsible for motivating large populations of
ABB’s workforce.
Leads organizations with a focus on longer term Safety & Integrity – Leadership / Expert level
strategic planning and policy development. Customer Focus & Quality – Leadership / Expert level
Leadership of one or more organizational area(s). Innovation & Speed – Leadership / Expert level
and plans. Clear focus on organizational
leadership over subject matter expertise.
Job: Industry Network Leader

Typical Group Account & Segment Management Lead Job Ref: A002017. Version A
Reporting Line:
Mission Lead one of ABB’s global cross divisional industry networks (IN), combining all Group
Statement: Account Managers (GAM) within the IN. Ensure that GAMs increase their respective
share of wallet as well as customer satisfaction in the respective industry network.
Lead, manage and coach the GAMs in the respective IN. Act as a center of excellence for
Strategic Account Managers (SAM) in the respective IN. Drive and enhance cross-
division, cross-region collaboration for the IN.
Main 1. Strategy Ensures Account Plans and share of wallet growth actions are
Accountabilities: in place and deliver result for the respective industry
network.
2. Targets Sets targets for Group Account Managers within the industry
network and ensures they are met. Gives input to Strategic
Account Manager target setting if needed.
3. Marketing Summarizes and communicates industry segment market
trends (encompassing input from Group Account Managers
and Strategic Account Managers). Develops value
proposition for the respective industry segment.
4. People leadership and Drives Group Account Manager career plans and succession
development planning. Spot Account Management talent in Strategic
Account Manager (SAM) / Local Account Manager (LAM)
community.
processes & tools (Salesforce, account plans, executive
sponsorship programs etc.) across industry network.

Clear focus on organizational leadership over Capability to represent ABB Portfolio - 4
subject matter expertise. Managing through Influencing Customer & ABB Organization - 4
sub-managers. Managing Conflict - 4
planning and process development. Typically Customer Focus & Quality – Management / Senior Specialists
accountable for budget and policy level
L/M - C Typically managing through first line managers
level
mainly in function area. Focus balances Collaboration & Trust – Management / Senior Specialists level
leadership and subject matter expertise.
Capability to represent ABB Portfolio - 3
Influencing Customer & ABB Organization - 3
Managing Conflict - 3
Job: Strategic Group projects Lead

Reporting Line:
Mission Drive the ABB must win mind-set and sales transformation through applying the Capture
Statement: team Selling (CTS) approach. Focus on cross-divisional system offerings or strategically
important greenfield projects in new areas (e.g. F&B, renewables etc.
Main Account-1. Strategy Collaborates with Divisions/ BUs / PGs / Country Managing
abilities: Directors to identify ABB group “must win” projects and plan
timelines. Builds a group wide must win target and back-up
list for regular review at EC and other management levels.
Supports & guides capture teams established around ABB
group must win projects.
2. Market Knowledge Builds up business intelligence in ABB’s main industry verticals
about potential investment projects and works closely with
the Divisions/ BUs to share information.
3. Processes and tools Aligns process and governance around Capture team Selling
(CTS) and across ABB. Improves adaption of Capture team
Selling (CTS).
4. People leadership and Grooms a pool of strong capture team leaders.
development

Job: Group Account Manager

Typical Industry Network Leader Job Ref: A002020. Version C
Reporting Line:
Mission Develop, implement and manage the Group account strategy, focused on share of wallet
Statement: growth, profitability and customer satisfaction. Coordinate sales activities, monitor
current projects and manage resolution of specific customer problems.
Main Acco- 1. Strategy Understands the key business drivers of the relevant global
untabilities: customer’s business and business environment and interprets
the impact and opportunity for ABB. Participates in the
development of sales strategies for the account by providing
the customer’s current business and long-term plans. Leads
the development and implementation of the account plan and
SoW growth actions.
2. Targets Defines and proposes sales targets for the account and
ensures their achievement with a structured follow up process
across Divisions and Countries. Sells
products/solutions/services to customers, focusing on
volume, mix and profitability targets representing all ABB.
3. Marketing Creates added value for the customer and ABB by ensuring a
coordinated sales approach (e.g. frame agreements, AVL
related actions).
4. Market Knowledge Monitors competitors’ activity with the account and ensures
that appropriate response strategies are formulated and
implemented. Gives input on market price developments.
processes and tools (Salesforce, account plans, AVLs etc.) for
the account.

Leads organizations with a focus on Safety & Integrity – Leadership / Expert level
longer term strategic planning and policy Customer Focus & Quality – Leadership / Expert level
Clear focus on organizational leadership Capability to represent ABB Portfolio - 4
over subject matter expertise. Managing Influencing Customer & ABB Organization - 4
through sub-managers. Managing Conflict - 4
planning and process development. Customer Focus & Quality – Management / Senior Specialists level
Typically accountable for budget and Innovation & Speed – Management / Senior Specialists level
policy recommendations and medium
L/M - C Collaboration & Trust – Management / Senior Specialists level
term planning. Typically managing
through first line managers mainly in Capability to represent ABB Portfolio - 3
function area. Focus balances leadership Influencing Customer & ABB Organization - 3
and subject matter expertise. Managing Conflict - 3
Job: Global Marketing & Sales Manager

Typical Global Division President (or) Global Business Job Ref: A002030. Version B
Reporting Line: Unit Managing Director
Mission Accountable for defining and implementing the global sales and marketing strategies;
Statement: ensuring that the specific Division/Business Unit substantially increases sales, margins,
market share and customer satisfaction.
Main Acco- 1. Strategy Responsible for creating, planning and implementing the
untabilities: marketing and sales mission, vision and strategy for the
defined area globally, as well as budget and efficiency
targets. Leads the definition of the Global Division/Business
Unit/Product Group footprint (market presence, execution
standards and delivery model).
2. Targets Defines key marketing and sales targets (e.g. volume, prices,
portfolio mix) and establishes appropriate metrics and
measurement tools to monitor performance. Proactively
anticipates results and identifies gaps in order to take early
remedial action and ensure these targets are achieved in the
global markets. Drives the growth of the top line in each
market.
3. Sales activities Responsible for achieving assigned order intake, margin and
related objectives for the entire product portfolio globally.
Drives evaluation of potential new and existing markets and
their needs and ensures proactive sales approach with a
focus on solutions.
4. Marketing activities Oversees market, competitive analysis and market segment
definition activities. Ensures the market is well monitored by
developing, maintaining and effective usage of efficient
marketing and sales tools.
5. Customer relations and Develops relationships with key stake holders. Responsible
satisfaction for planning and implementing customer surveys, analyzing
and acting on the results in order to ensure high levels of
customer satisfaction.
6. Volume, profit, price and Oversees the global teams that identify, monitor and
cost maintain/exceed the sales market price levels, evaluating
with Product Management pricing impact on the results.
Supports local Sales organizations to ensure achievement of
sales volume and product mix targets.
7. Risk Derives systems for monitoring clients’ financial status,
anticipates and reports changes in typical risk factors to
relevant internal partner teams globally. Ensures processes
established to proactively identify and manage risks relating
to contract agreements and prices across
customers/channels.
8. Administration Develops, implements and reviews sales processes and related
tools, and all relevant training and development plans, actions
and programs.
subordinates within HR policies. Drives and ensures know-how
sharing and cross-collaboration.

Organizational Leadership. Leads Safety & Integrity – Leadership / Expert level
organizations with an emphasis on strategic Customer Focus & Quality – Leadership / Expert level
decision making mainly in a global or regional Innovation & Speed – Leadership / Expert level
L/M - A senior role. Responsible for corporate
business strategies with a longer-term focus.
Clear focus on developing the company's goals
and plans. Responsible for motivating large
populations of ABB’s workforce.
sub-managers.
Job: Global Sales Manager

Typical Global Division President (or) Global Business Unit Job Ref: A002040. Version B
Reporting Line: Managing Director (or) Global Product Group Manager
(or) Global Marketing & Sales Manager
Mission Develop, plan and ensure execution of Global Division, Business Unit or Product Group
Statement: sales strategy. Set both qualitative and quantitative targets for products, systems
and/or services and ensure maximum profitability, market share and customer
satisfaction. Proactively lead, develop and coach the sales organization to exceed the
sales targets through high performance.
Main Account- 1. Sales strategy Creates, plans and implements global sales strategy and
abilities: strategic business development initiatives for the Global
Division/Business Unit/Product Group.
2. Sales targets Defines key sales targets and establishes appropriate metrics
and measurement tools to monitor performance. Proactively
anticipates and identifies shortfalls in performance and takes
appropriate remedial action. Drives top line growth.
3. Customer acquisition Identifies and evaluates opportunities with existing and
potential new customers on a global basis, determines plans
for implementation and allocates resources.
4. Customer relations Builds and maintains strong relationships with key decision
makers in customer and potential customer organizations.
Plans and implements customer surveys and acts on the
results to ensure high levels of customer satisfaction.
Participates in the negotiation of key global contracts.
5. Volume, profit and cost Identifies, monitors and maintains/exceeds the sales market
price levels, evaluating with Product Management pricing
impact on the results. Supports local sales organizations to
ensure achievement of sales volume and product mix targets.
6. Risk Monitors client financial status and reports any changes
regarding risk to relevant internal partner teams. Identifies
and manages potential risks relating to contract agreements
across customers/channels.
7. Sales process Develops, implements and reviews sales processes and tools,
and all related training and development activities.
Career Level Definition Competencies
Leads teams with a focus on operational planning Safety & Integrity – Management / Senior Specialists level
and process development. Typically accountable Customer Focus & Quality – Management / Senior Specialists
for budget and policy recommendations and level
L/M - C medium term planning. Typically managing
through first line managers mainly in function level
area. Focus balances leadership and subject Collaboration & Trust – Management / Senior Specialists level
matter expertise.
Job: Global Channel Manager
Typical Global Marketing & Sales Manager Job Ref: A002050. Version B
Reporting Line:
Mission Develop and maintain a highly effective sales channel strategy globally in order to
Statement: improve ABB market penetration and realize growth aspirations. Responsible for
planning and monitoring marketing and sales support strategies to ensure high levels of
customer satisfaction and continuously monitoring channel performance.
Main Account 1. Strategy Defines and implements the global channel sales strategy in
abilities: accordance with the global marketing and sales strategy and
ensures regular follow-up. Provides global channel strategy
input for the Local Channel Manager.
2. Targets Defines key targets (e.g., volume, prices, mix) and ensures
these are achieved for the channel in the specified market.
Ensures detailed business plans with regular follow up are in
place.
3. Negotiations Contributes to negotiations of global frame agreements.
Supports Local Channel Manager in the offering and proposal
process for channel partners.
4. Partners Identifies and evaluates global channel partners together
with the Channel Manager and authorizes them in
coordination with the Sales management team. Defines and
implements annual performance assessment and forecast
process for channel partners.
5. Marketing Coordinates sales and marketing efforts that require channel
partner participation. Ensures appropriate communication,
promotion and training activities in the channels.
6. Channel management Draws policies and standards to be used globally for channel
partner evaluation and certification. Develops training plans
for internal teams in all aspects of channel management.
7. Customer Relations Supports driving strategic partnerships, through developing
personal relationships with key partners, customers and
other decision makers.
8. Risk Ensures use of relevant standard tools and reporting to
relevant internal partner teams. Responsible for identifying
and managing risks relating to contract agreements and
prices across customers/channels.
L/M - C Innovation & Speed – Management / Senior Specialists level
Typically managing through first line managers Specialists level
Job: Region/Country Sales Manager

Typical Region: Region President Job Ref: A002051. Version A
Reporting Line:
Country: Country Managing Director
Mission Accelerates growth at Region / Country level through the development and
Statement: implementation of a Region / Country Heatmap & PIE actions as well as a streamlined
Account Management approach (focus on Strategic Account Managers and Local Account
Managers).
Main Account-1. Strategy M&S/ BD: Coordinates the Regional/Country Heatmap / PIE
abilities: process (focus on market segments and cross-divisional PIE
actions).
Account Management: Ensures Account Plans and share of
wallet growth actions are in place and deliver result for
Strategic Account Managers and Local Account Managers.
Regularly reviews the Strategic Account Managers in the
region together with the Region or Country Sales Manager to
ensure adequate coverage in growth segments.
2. Targets M&S/BD: Together with finance, facilitates Region / Country
growth targets following the Heatmap analysis.
Account management: Together with Region or Country Sales
Manager, sets targets for Strategic Account Managers and
Local Account Managers and ensures they are met.
3. Sales Supports global, cross-divisional capture teams for must win-
projects in the respective Region.
4. Customer relations Builds and maintains strong relationships at senior levels
with the key strategic customers.
5. People leadership and Ensures Account Management talent development, Strategic

development Account Manager career plans and succession planning.
6. Processes and tools Drives application of standardized processes & tools

(Salesforce, account plans, executive sponsorship programs
etc.) across country account management community.
L/M - B Leads organizations with a focus on longer term Safety & Integrity – Leadership / Expert level
Requires in-depth knowledge of company's goals
L/M - C Leads teams with a focus on operational planning Safety & Integrity – Management / Senior Specialists level
and process development. Typically accountable Customer Focus & Quality – Management / Senior
for budget and policy recommendations and Specialists level
through first line managers mainly in function Specialists level
area. Focus balances leadership and subject Collaboration & Trust – Management / Senior Specialists
matter expertise. level
L/M - D Manages teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
execution; short/medium-term Customer Focus & Quality – Management / Senior
operational/tactical responsibilities. Often the Specialists level
Specialists level
and performance management. Management Collaboration & Trust – Management / Senior Specialists
involves utilizing individual subject matter level
expertise.
Sales Drive - 4
Sales Network - 4
Job: Regional Sales Manager

Typical Global Business Unit Marketing & Sales Manager Job Ref: A002055. Version A
Reporting Line:
Mission Implement Business Unit global sales and marketing strategies in the assigned
Statement: geographic area; ensuring that the global Business Unit increases sales, margins, market
share and customer satisfaction in the region. Collaborate with local sales units and
global marketing and sales organizations within the business unit and in other business
units.
Main Account- 1. Strategy Executes global Business Unit sales and marketing strategy,
abilities: including specific strategic sales and marketing initiatives,
plans and implements annual budgets. Ensures Business Unit
marketing and sales strategy is implemented in the markets
by local sales and product marketing units.
2. Performance targets Ensures achievement of targets on orders, net price variance
(NPV), sales cost/expense and Net Promoter Score (NPS).
3. Sales and marketing Together with global Business Unit and Product Group
management marketing and sales management, defines key marketing
and sales targets (e.g., volume, prices, portfolio mix, channel,
and market coverage) and establishes appropriate metrics
and measurement tools to monitor performance in the
region. Drives the growth of the top line in each market.
Finds and creates new business opportunities. Implements
activities on agreed cross Business Unit/Product
Group/Region initiatives. Guides local product marketing
teams and ensures the right capability is in place.
4. Customer relations and Understands customer needs in the market by visiting
satisfaction customers. Develops and implements product support and
product training to ensure high customer satisfaction in
cooperation with Product Management and global Business
Unit Marketing and Sales. Supports continuous improvement
on NPS and the execution of customer satisfaction surveys.
Analyzes results and assists with corrective actions as
necessary. Ensures appropriate approach to global /regional
accounts.
5. Standards and Implements global standards, rules, tools, policies and
governance processes related to operations/project execution and share
functional best practices and lessons learned across the
organization.
strategic planning and policy development.
Customer Focus & Quality – Leadership / Expert level
Leadership of one or more organizational area(s).
Innovation & Speed – Leadership / Expert level
through first line managers mainly in function
Specialists level
Functional Area: Sales, Marketing, Product Management Job Family: Sales
Job: Marketing & Sales Manager III

Typical Lead Division Manager or Job Ref: A002057. Version A
Reporting Line: Head of Division Marketing and Sales
Mission Leads a sales team for one face to the customer related to demand side activities in a
Statement: country including responsibility for budgets and targets. Acts as divisional
representative when addressing customers and other stakeholders in respective
country. Drives geographic and channel growth, in line with division/ BU strategy &
pricing policy.
Main Account- 1. Strategy leadership Generates demand in the market that creates growth in
abilities: line with the global division and business unit strategy by
ensuring business development and sales activities in the
domestic market. Provides input to global division and
business unit strategy.

(ABB and 3rd Party), gross margin %, operating cash flow,
Net Promoter Score (NPS), cross-Division new orders and
demand related sales, general & administration cost.
4. Customer collaboration Drives customer focused collaboration (cross-Division,

cross-Business Units), raises awareness and ensures
appropriate action towards market opportunities in
conjunction with the global business unit Marketing &
Sales function and the Group Account Management
organization.
5. Customer relations and Builds and maintains strong personal relationships with
quality existing customers and other stakeholders to ensure high
satisfaction level and develops new customers to generate
growth. Strengthens customers’ perception of a division
that is easy to do business with. Is the voice of the
customer internally, proactively raise awareness and
ensures proper action towards product quality
improvement.
6. Marketing and sales Drives Marketing and Sales in the domestic market,
including product/ system/ solution launches. Drives sales
efficiency and effectiveness locally. Ensures a balanced
growth through all product lines/Product Groups/Business
Units. Creates demand through technical promotion,
providing solutions and a value base selling approach
7. Shared services Ensures agreed service levels are maintained through

efficient business and support functions in back-end sales,
as well as shared platforms and tools.
8. Safety and integrity Implements Health, Safety and Environment (HSE) and
business compliance standards and regulations in the
country in the area of responsibility. Personally lives the
ABB values and Group standards. Supports the Global
Business Unit in their Local Business Unit responsibility for
the same.
Ensures the accuracy of the financial statement reported in
the country.

sub-managers.
L/M - C Leads teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
level
line managers mainly in function area. Focus Collaboration & Trust – Management / Senior Specialists level
balances leadership and subject matter
expertise. Sales Market & Business Intelligence - 4
Sales Drive - 5
Sales Network - 5
Functional Area: Sales, Marketing, Product Management Job Family: Sales
Job: Marketing & Sales Manager II

Typical Lead Division Manager (or) Local Sales & Marketing Manager Job Ref: A002059. Version A
Reporting Line: with oversight A002035. Version A
Mission Represent the Global Division in the Country and lead Local Division Sales to grow
Statement: geographic coverage and channel penetration and support implementation of the
strategy and actions in the country. Lead customer collaboration initiatives across the
Country to support profitable growth for the Division. Align initiatives with the Group
and Division strategy to execute locally. Oversee Region Distribution Center if located in
the country.
Main Account- 1. Strategy leadership Implements the Global Division strategy in the Country and
abilities: ensures business development and sales growth in the
domestic market. Provides input to Global Division and
Business Unit strategies.

(ABB and 3rd Party), gross margin %, operating cash flow,
Net Promoter Score (NPS), cross-Division new orders and
sales, general & administration cost.
3. Organic growth Ensures profitable growth in the country by maximizing

geographic coverage and channel penetration, as well as
focusing on industry segments in the domestic market.
4. Customer collaboration Implements customer focused collaboration (cross-

Division, cross-Business Units), raises awareness and
ensures appropriate action towards market opportunities
in conjunction with the Global Marketing & Sales function
and the Group Account Management organization.
5. Customer relations and Builds and maintains strong personal relationships with
quality existing customers to ensure high satisfaction level and
develops new customers to generate growth. Strengthens
customers’ perception of a division that is easy to do
business with. Is the voice of the customer internally,
proactively raise awareness and ensures proper action
towards product quality improvement.
6. Marketing and sales Drives Marketing and Sales in the domestic market,
including product launches. Drives sales efficiency and
effectiveness locally. Ensures a balanced growth through
all product lines/Product Groups/Business Units. Creates
demand through technical promotion, providing solutions
and a value base selling approach.
Leads local Logistics to deliver according to customer
expectations and with optimized net working capital
(NWC) and cost.
7. Shared services Ensures agreed service levels are maintained through

efficient business and support functions in back-end sales,
as well as shared platforms.
8. Safety and integrity Implements Health, Safety and Environment (HSE) and
business compliance standards and regulations in the
country on behalf of the Division and in the area of
responsibility. Personally lives the ABB values and Group
standards.
Ensures the accuracy of the financial statement reported in
the country by the Local Sales & Marketing function.

sub-managers.
level
L/M - C
Sales Drive - 5
Sales Network - 5
Job: Marketing & Sales Manager I

Typical Local Division Manager (or) Local Business Unit Job Ref: A002060. Version D
Reporting Line: Manager (or) Region Division Manager (or)
Region Business Unit Manager
Mission Accountable for defining and implementing sales and marketing strategies for the
Statement: assigned area; proactively leading, developing and coaching the Marketing & Sales
department; and managing the marketing and sales action plans to both achieve the key
qualitative and quantitative targets in a profitable way, and to ensure high levels of
Main Account- 1. Strategy Responsible for creating, planning and implementing the
abilities: marketing and sales strategy for the assigned area in
accordance with the global marketing and sales strategy, and
budget and efficiency targets.
2. Targets Establishes marketing and sales targets and ensures their
achievement through regular oversight, and definition and
implementation of improvement plans as needed.
3. Sales activities Responsible for achieving assigned order intake, margin and
related objectives for the entire product portfolio. Drives
evaluation of potential new and existing customers and their
needs and leads the team in a proactive post-sales approach
with a focus on solutions.
4. Marketing activities Responsible for the product marketing, industry, segment
marketing and strategic and tactical marketing plan to
support the relevant organization. Oversees market,
competitive analysis and market segment definition
activities, ensuring the market is monitored by developing
and maintaining efficient marketing tools.
5. Customer relations and Develops relationships with key customers and other
satisfaction decision makers. Responsible for planning and implementing
customer surveys, analyzing and acting on the results in
order to ensure high levels of customer satisfaction.
6. Volume, profit, price and Identifies, monitors and maintains/exceeds the sales market
cost price levels, evaluating pricing impact on the results. Ensures
achievement of sales volume and product mix targets by
setting appropriate price and margin for individual sales
opportunities. Manages ongoing costs.
regarding risk to relevant internal partner teams. Responsible
for identifying and managing risks relating to contract
agreements and prices across customers/channels.
8. Administration Oversees the marketing and sales processes, and all relevant
training and development plans, actions and programs.
sub-managers.
level
expertise. Sales Market & Business Intelligence - 4
Sales Drive - 5
Sales Network - 5
execution; short/medium-term Customer Focus & Quality – Management / Senior Specialists
operational/tactical responsibilities. Often level
the first manager level with full responsibility
for human resource planning, selection, level
development and performance management. Collaboration & Trust – Management / Senior Specialists level
Management involves utilizing individual
subject matter expertise. Sales Market & Business Intelligence - 3
Sales Drive - 4
Sales Network - 4
Job: Sales Manager

Typical Local Division Manager (or) Local Business Unit Job Ref: A002070. Version D
Reporting Line: Manager (or) Local Product Group Manager (or) Region
Division Manager (or) Region Business Unit Manager
(or) Marketing & Sales Manager
Mission Plan and ensure execution of Division, Business Unit or Product Group sales strategy for
Statement: assigned area, to achieve both qualitative and quantitative targets for products, systems
and/or services in a profitable way. Responsible for leading and developing and coaching
the Sales organization proactively, to exceed the sales targets through high performance
in order to ensure high levels of customer satisfaction.
Main Account- 1. Sales strategy Creates, plans and implements sales strategy, and
abilities: strategic sales and business development initiatives, in
alignment with global sales strategy. Achieves sales
targets in respect of both budgets and sales efficiency.
2. Sales targets Establishes sales targets and ensures sales achievement
through regular oversight and definition and
implementation of improvement plans as needed.
3. Customer acquisition Identifies opportunities at existing and potential new
customers within defined geographical area, and
determines plans for acquisition and allocates resources.
4. Information sharing Coordinates the flow of information for sales activities
and transactions, including leads, billings, orders,
contracts, etc. and evaluates data to ensure achievement
of goals. Monitors and provides reports to the Marketing
and Sales organization on market intelligence.
5. Customer relations Supports the development of strong relationships with
key customers. Builds and maintains strong relationships
with key decision makers. Ensures efficient marketing
communications.
6. Volume, profit and cost Ensures achievement of sales volume and product mix
targets by setting appropriate price and margin for sales.
Participates on negotiations of key contracts. Manages
ongoing costs.
regarding risk to relevant internal partner teams.
Identifies and manages potential risks relating to contract
agreements across customers/channels.
8. Sales process Takes ownership of the sales processes, and all relevant
training and development plans, actions and programs.
ensures know-how sharing and cross-collaboration.
Leads organizations with a focus on Safety & Integrity – Leadership / Expert level
longer term strategic planning and Customer Focus & Quality – Leadership / Expert level
policy development. Leadership of Innovation & Speed – Leadership / Expert level
one or more organizational area(s).
L/M - B Requires in-depth knowledge of
company's goals and plans. Clear
focus on organizational leadership
over subject matter expertise.
development. Typically accountable Innovation & Speed – Management / Senior Specialists level
for budget and policy
planning. Typically managing through Sales Market & Business Intelligence - 4
L/M - C
first line managers mainly in function Sales Processes and Tools - 4
area. Focus balances leadership and Sales Contract & Risk Management - 3
subject matter expertise. Sales Customer Relations - 5
Sales Drive - 5
Sales Network - 5
operational execution; short/medium- Customer Focus & Quality – Management / Senior Specialists level
term operational/tactical Innovation & Speed – Management / Senior Specialists level
manager level with full responsibility
for human resource planning, Sales Market & Business Intelligence - 3
L/M - D
selection, development and Sales Processes and Tools - 3
performance management. Sales Contract & Risk Management - 3
Management involves utilizing Sales Customer Relations - 4
individual subject matter expertise. Sales Drive - 4
Sales Network - 4
Job: Segment Sales Manager

Typical Country Managing Director (small country) Job Ref: A002085. Version A
Reporting Line:
Mission Define and implement sales and marketing strategies for the assigned segment in
Statement: order to achieve ABB market penetration and growth aspirations. Proactively lead,
develop and coach the sales department. Manage the marketing and sales action
plans to both achieve the key qualitative and quantitative targets in a profitable way
and to ensure high levels of customer satisfaction.
Main Account- 1. Strategic alignment Defines and implements the segment sales strategy and
abilities: budget and ensures regular follow-up with oversight
country. Drives the growth of the top line in each target
segment.
2. Targets Defines appropriate local targets for the sales unit, based
on key objectives set by global Business Units and global
segment leaders. Ensures these are achieved through
regular oversight, and definition and implementation of
improvement plans as needed.
Ensures the maximum portfolio is offered in line with
Business Unit/Product Group strategy, according to local
market needs and according to the agreed segment
approach.
3. Market Intelligence Continuously assesses market trends, customers,
competitors, industries, applications and country
analyses to identify and realize opportunities with
existing and potential new customers within the target
segment.
Feeds back to the Business Units/Product Groups on
market trends, competitive landscape, market-pricing
expectations, channel strategy and local conditions to
win.
4. Customer relationship Builds and maintains strong relationships at senior levels
with the key customers, stakeholders and other decision
makers. Ensures effective marketing communications, in
particular ABB’s value proposition. Agrees with the
Business Unit/Product Group the relevant metrics (e.g.
On Time In Full (OTIF), lead time) that the Business
Unit/Product Group must report and focus on to ensure
and grow customer satisfaction.
5. Volume, profit and cost Ensures achievement of sales volume and targets by
setting appropriate price and margin for sales booked
locally. Participates in negotiation of key contracts.
Manages ongoing costs by using latest global tools and
processes to maximize efficiency within the team.
6. Risks Ensures both self and team always act with the highest
standards of integrity and Health and Safety. Supports
the risk management process by feeding back local
information regarding financial status, change of
ownership, etc. to relevant internal partners.
ensures knowledge sharing and cross-collaboration.

term planning. Typically Sales Market & Business Intelligence - 4
L/M - C
managing through first line Sales Processes and Tools - 3
managers mainly in function area. Sales Contract & Risk Management - 3
Focus balances leadership and Sales Customer Relations - 5
subject matter expertise. Sales Drive - 5
Sales Network - 5
L/M – D Ownership & Performance – Management / Senior Specialists level
Sales Network - 4
Job: Channel Manager

Typical Sales Manager Job Ref: A002090. Version D
Reporting Line:
Mission Develop and maintain a highly effective sales channel strategy in specified market in
Statement: order to improve ABB market penetration and realize growth aspirations. Responsible for
planning and executing marketing and sales support to ensure high levels of customer
satisfaction and continuously monitor channel performance.
Main Account- 1. Strategy Defines and implements the channel sales strategy and
abilities: budget and ensures regular follow-up. Responsible for
providing channel strategy input for the Sales team, and for
harmonizing the market sales and marketing plans.
2. Targets Defines key targets (e.g. volume, prices, mix) and ensures
these are achieved for the channel in the specified market.
Ensures detailed business plans with regular follow up are in
place.
3. Negotiations Contributes in critical sales and key frame agreements
negotiations. Supports Channel Specialist in the offering and
proposal process for channel partners.
4. Partners Identifies and evaluates channel partners together with the
Channel Specialist and authorizes them in coordination with
the Sales management team. Manages annual performance
assessment activities for channel partners.
5. Marketing Coordinates sales and marketing efforts and pricing policies
that require channel/segment partner participation. Ensures
appropriate communication, promotion and training activities
in the channel/segment
6. Channel management Evaluates and certifies Channel partners. Ensures training for
Channel and ABB personnel in aspects of marketing analysis,
market segmentation, demand creation techniques, channel
models and cost structures, effective channel program
development and channel metrics.
7. Customer relations Supports driving strategic partnerships, developing personal
relationships with partners, customers and other decision
makers.
regarding risk to relevant internal partner teams. Responsible
for identifying and managing risk s relating to contract
agreements and prices across customers/
channels/segments.
term planning. Typically managing Sales Market & Business Intelligence - 4
L/M - C
through first line managers mainly Sales Processes and Tools - 3
in function area. Focus balances Sales Contract & Risk Management - 3
leadership and subject matter Sales Customer Relations - 4
expertise. Sales Drive - 4
Sales Network - 4
L/M - D
Sales Network - 4
Supervises a team of employees in Safety & Integrity – Team Leaders / Specialists level
assigned area. Typically Sales Market & Business Intelligence - 2
L/M - E
responsible for performance Sales Processes and Tools - 2
Sales Drive - 2
Sales Network - 3
Job: Area Sales Manager

Typical Marketing & Sales Manager (or) Sales Manager (or) Job Ref: A002100. Version C
Reporting Line: Sales Support Manager
(Typical location: Product Group/Factory Sales (Export
Sales) or Domestic Sales)
Mission Support the defined Sales organization and customers throughout the sales process in
Statement: the assigned area. Increase new and existing business by supporting the Sales
organization to have relevant knowledge of products and markets.
Main Account- 1. Goal setting and sales Participates in sales strategy discussions for assigned area,
abilities: planning agrees short and long term goals and negotiates the Product
Group sales budget. Creates the area Product Group sales
plans together with local sales organization.
2. Marketing Analyzes customer needs and competitor offers through
general market information and information provided by local
Sales organization. Ensures efficient marketing actions (e.g.
product launches) and communication to local Sales
organization and customers and communicates the value
proposition of the products, systems, service and packages.
3 Sales support Supports the local Sales organization/customers in
determining the most technically appropriate and cost-
effective solutions and in the preparation of demanding
offers. Provides technical support during the technical
meeting, product presentations and negotiations and offers
product/solution/service related training. Responsible for
defining the transfer price and selling products, systems and
service to local Sales organization focusing on volume, mix
and profitability targets for Global Product Group.
4. Post-sales support Takes ownership of specific customer cases to ensure
efficient customer issue resolution. Responsible for analyzing
lost proposals to increase future competitiveness.
5. Reporting Performs regular status reviews and proposes recovery plan(s)
in cases of potential order shortfalls. Requests the sales
forecast of assigned countries for production planning.
Provides regular reports of the area sales activities and
training.
within the organization with in- Customer Focus & Quality – Management / Senior Specialists level
depth knowledge of own Innovation & Speed – Management / Senior Specialists level
discipline and established
knowledge of other disciplines.
Impact tends to be global in Sales Market & Business Intelligence - 4
E/S - C
nature. Leads development of Sales Processes and Tools - 3
new solutions for complex Sales Contract & Risk Management - 3
projects / challenges. Imparts Sales Customer Relations - 4
knowledge to other professionals Sales Drive - 4
Sales Network - 4
through coaching.
depth knowledge in a specific Customer Focus & Quality – Management / Senior Specialists level
area to execute complex or Innovation & Speed – Management / Senior Specialists level
specialized projects / challenges
often thinking independently to
challenge traditional solutions. Sales Market & Business Intelligence - 3
E/S - D Comprehensive knowledge of Sales Processes and Tools - 3
organization. Works Sales Customer Relations - 3
independently, applying Sales Drive - 3
Sales Network - 3
established standards and
instructs or coaches other Sales Service Portfolio - 2
professionals. Sales Applied Technical Knowledge - 3
theoretical learning or Customer Focus & Quality – Team Leaders / Specialists level
knowledge of methods and Innovation & Speed – Team Leaders / Specialists level
technologies to execute work
assignments using established
solutions. Building knowledge of Sales Market & Business Intelligence - 2
E/S - E
related disciplines in the Sales Processes and Tools - 3
organization. May work under Sales Contract & Risk Management - 2
direct supervision or Sales Customer Relations - 2
independently. May instruct or Sales Drive - 2
Sales Network - 2
coach junior colleagues.
Job: Account Manager

Typical Country Sales Manager or Country Job Ref: A002110. Version D
Reporting Line:
Managing Director I (Small country)
Mission Develop, implement and manage the strategic/local account(s) strategy focused on
Statement: share of wallet growth, profitability and customer satisfaction. Coordinate the sales
activities and manage resolution of specific customer problems.
Main Account- 1. Strategy Understands the key business drivers of the relevant
abilities: customer’s business and business environment and
interprets the impact and opportunity for ABB. Participates in
the development of sales strategies for the account by
providing the customer’s current business and long-term
plans. Leads the development and implementation of the
account plan and SoW growth actions.
2. Targets Defines and proposes sales targets for the account and
ensures their achievement with a structured follow up
process across Divisions and Countries. Sells
products/solutions/services to customers, focusing on
volume, mix and profitability targets representing all ABB.
3. Marketing Creates added value for the customer and ABB by ensuring a
coordinated sales approach (e.g., frame agreements, AVL
related actions).
4. Market Knowledge Monitors competitors’ activity with the account and ensures
that appropriate response strategies are formulated and
implemented. Gives input on market price developments.

processes and tools (Salesforce, account plans, AVLs etc.) for
the account.
depth knowledge of own discipline Innovation & Speed – Management / Senior Specialists level
and established knowledge of
other disciplines. Impact tends to
be global in nature. Leads Sales Market & Business Intelligence - 4
E/S - C
development of new solutions for Sales Processes and Tools - 3
complex projects / challenges. Sales Contract & Risk Management - 3
Imparts knowledge to other Sales Customer Relations - 4
professionals through coaching. Sales Drive - 4
Sales Network - 4
challenge traditional solutions. Sales Market & Business Intelligence - 3
E/S - D Comprehensive knowledge of Sales Processes and Tools - 3
organization. Works Sales Customer Relations - 4
independently, applying Sales Drive - 3
Sales Network - 3
instructs or coaches other Sales Service Portfolio - 2
professionals. Sales Applied Technical Knowledge - 2
E/S - E
direct supervision or Sales Contract & Risk Management - 2
independently. May instruct or Sales Customer Relations - 3
coach junior colleagues. Sales Drive - 3
Sales Network - 3
Job: Channel Specialist
Typical Channel Manager (or) Sales Manager Job Ref: A002120. Version C
Reporting Line:
Mission Implement the agreed sales channel strategy in specified market in order to improve ABB
Statement: market penetration and realize growth aspirations. Plan and execute channel initiatives
and continuously monitor channel performance, ensuring high levels of customer
satisfaction.
Main Account- 1. Strategy Implements the agreed channel sales strategy and budget.
abilities: Contributes to the identification of appropriate channels and
targets. Provides channel strategy input for the sales team,
and helps to harmonize the market sales and marketing
plans.
2.Targets Contributes in achieving key targets (e.g. volume, prices, mix)
for the channel in the specified market. Creates detailed
business plans, implement with regular follow-up.
3. Negotiations Contributes in sales negotiations and negotiates frame

agreements. Creates offers and proposals for channel
partners in line with broader sales offers.
4. Partners Identifies and evaluates channel partners together with the
Channel or Sales Manager. Regularly reports progress
against channel strategy, plans and budgets. Conducts
analyses on channel activity and takes ownership for solving
problems identified.
5. Marketing Collaborates with Marketing and Sales and executes those
activities that require channel/segment partner
participation. Implements the planned communication,
promotion and training activities in the channel/segment.
6. Customer relations Supports in driving strategic partnerships, developing
personal relationships with partners, customers and other
decision makers.
7. Channel management Supports in evaluation/certification and training of channel

support partners.
organization with in-depth knowledge of own Customer Focus & Quality – Management / Senior Specialists level
discipline and established knowledge of other Innovation & Speed – Management / Senior Specialists level
disciplines. Impact tends to be global in
nature. Leads development of new solutions
for complex projects / challenges. Imparts Sales Market & Business Intelligence - 4
E/S - C
knowledge to other professionals through Sales Processes and Tools - 3
coaching. Sales Contract & Risk Management - 3
Sales Drive - 4
Sales Network - 3
complex or specialized projects / challenges Innovation & Speed – Management / Senior Specialists level
knowledge of related disciplines in the Sales Market & Business Intelligence - 3
organization. Works independently, applying Sales Processes and Tools - 3
E/S - D
established standards and instructs or Sales Contract & Risk Management - 2
coaches other professionals. Sales Customer Relations - 3
Sales Drive - 3
Sales Network - 4
Individual contributor using prior theoretical Safety & Integrity – Team Leaders / Specialists level
learning or knowledge of methods and Customer Focus & Quality – Team Leaders / Specialists level
technologies to execute work assignments Innovation & Speed – Team Leaders / Specialists level
using established solutions. Building
knowledge of related disciplines in the
organization. May work under direct Sales Market & Business Intelligence - 2
E/S - E
supervision or independently. May instruct or Sales Processes and Tools - 2
coach junior colleagues. Sales Contract & Risk Management - 2
Sales Drive - 2
Sales Network - 3
An individual contributor who performs Safety & Integrity – Individual Contributor level
activities in support of a process or internal Customer Focus & Quality – Individual Contributor level
team. Responsibilities generally focus on Innovation & Speed – Individual Contributor level
organizing and coordinating on a task, project
or program basis. May work under direct
supervision or independently, generally Sales Market & Business Intelligence - 1
E/S - F
delivering on pre-defined tasks. Sales Processes and Tools - 1
Sales Drive - 2
Sales Network - 2
Job: Sales Specialist

Typical Sales Manager Job Ref: A002130. Version C
Reporting Line:
Mission Responsible for sales of products/systems/services within a designated market in
Statement: accordance with strategy. Build long term customer relationships and manage resolution
to specific customer needs and issues. Identify and develop sales opportunities.
Main Account- 1. Volume and profit Sells products/systems/services to customers, focusing on
abilities: volume, mix and profitability targets for assigned Business
Units/Product Groups.
2. Customer relations Establishes and maintains effective customer relationships
to understand customer needs, promote customer
understanding of full product/systems/ services offering,
and align to provide a solution. Ensures a positive customer
experience throughout the sales process.
3. Sales plans Prepares sales plans using company tools. Performs regular
status reviews and proposes recovery plan(s) in cases of
potential order shortfalls.
4. Sales Creates added value for the customer and ABB and ensures
the successful outcome of transactions, contracts and
proposals by using effective sales techniques.
Communicates details in accordance with ABB offering and
strategy (delivery time, payments, and general terms and
conditions).
5. Marketing Ensures efficient marketing activities and value proposition
to customers.
6. New market Identifies and drives the development of new market
opportunities opportunities in the designated market and ensures know-
how sharing and cross-collaboration.
7. Administration Manages administrative procedures in sales processes, and
supports collection and project management activities when
needed.
8. Offer preparation Prepares offers in coordination with the bid and proposal
department and/or the Marketing Manager. Ensures
appropriate technical and financial aspects of offers, including
prices and trading conditions.
organization with in-depth knowledge of own Customer Focus & Quality – Management / Senior Specialists level
for complex projects / challenges. Imparts Sales Market & Business Intelligence - 3
E/S - C
knowledge to other professionals through Sales Processes and Tools - 3
coaching. Sales Contract & Risk Management - 3
Sales Drive - 4
Sales Network - 4
E/S - D
Sales Drive - 3
Sales Network - 3
organization. May work under direct Sales Market & Business Intelligence - 2
E/S - E
supervision or independently. May instruct or Sales Processes and Tools - 2
coach junior colleagues. Sales Contract & Risk Management - 2
Sales Drive - 3
Sales Network - 2
organizing and coordinating on a task,
project or program basis. May work under
direct supervision or independently, generally Sales Market & Business Intelligence - 1
E/S - F
delivering on pre-defined tasks. Sales Processes and Tools - 1
Sales Drive - 2
Sales Network - 2
Functional Area: Marketing, Sales, Product Management Job Family: Sales Support
Job: Global Customer Experience Lead

Reporting Line:
Mission Develop, implement and lead ABB’s Customer Contact Management initiative and the
Statement: supporting organization, providing ABB’s customers with an easy and responsive contact
point delivering professional customer support and prompt access to the right source of
information within ABB. The job also includes driving improvements in responsiveness to
customer inquiries and ABB’s Net Promoter Score related to ABB Service.
Main Account-1. Strategy Lead Customer Contact Management initiative and operation
abilities: within the ABB Group. Establish country-level Contact Centers
in all major ABB countries (+30).
Drive responsiveness – by the business units - to customer
inquiries. Drive harmonization and efficiencies by identifying
and establishing Best Practices. Lead the CCM operational
excellence and cost efficiency. Contribute to ABB’s strategic
imperatives, especially “One ABB” and “External focus”. Lead
the efforts to improve the NPS score for Service
2. Customer relations Interact with all Regions, Divisions, BUs and functions within
ABB to continuously improve the service ABB provide to its
customers. Establish and maintain Global and Local top-
management attention and support.
3. Processes and tools Drive improvements by establishing and follow-up on KPIs and
setting the target levels for cost and the KPIs to the Contact
Centers. Process Owner for the Contact Management process.
Developing and implementing methodology to systematically
address NPS feedback for Service across the ABB group.
4. People leadership and Build up and lead a geographically distributed team of local
development Country Customer Experience Leaders.
5. Communications Identify and communicate business value of Contact Centers.

Job: FACE Sales Business Process Owner
Reporting Line:
Mission Drive the implementation of global business processes across ABB (Divisions, Business
Statement: Units and countries) in the Strategic Sales, Quotation area (campaign-lead-opportunity-
quotation management) or Operational Sales area (quotation-configuration-pricing-
contract lifecycle and global order management). Make salesforce.com and selected
standard platforms and global processes related to those (e.g. APTTUS, ConfigIT, PROS,
SAP S4 Hana) a success across all ABB. Achieve the FACE Mission – Make it easier for
customers to do business with us.
Main Account-1. FACE Leadership Responsible for overall work stream success, together with IS
abilities: Program Manager and IS work stream leads (CPQ, Global order
management). Lead Salesforce.com deployment or operational
sales (quotation-configuration-pricing-CLM- global order
management) from a business standpoint, defining and
tracking rollout plans and ensuring user adoption, business
case realization and management support.
2. Process Design and Owner of specific sub-processes – responsible for the common
Validation sub-process design. Lead a team of cross-divisional
Operational Sales Process Owners (Quotation, Order
Management, Pricing, Contract management and
Configuration). Review and approve the business requirements
and the functional specification (Global and Local).
3. Process Implementation Work with Local Process Owners to ensure local processes are
and Governance in line with Global defined processes. Manage any proposed
change. Facilitate business process implementation across ABB
domains.
4. Achieve the Strategic Identify expected benefits in terms of improved collaboration,
Sales business case cross-selling, hit-rate, pipeline visibility, forecast accuracy,
increased customer face time, reduced time spent in internal
transactions and searching for information and support.
Update FACE and operational business case together with
Divisions. Implement operational sales key KPI’s together with
business to monitor process improvements.
5. Communications and Responsible for change management, communication plans
change management and stakeholder management within Group Functions,
Divisions, BUs and Countries.
6. Networking & Collaborate with senior and middle management across

Collaboration Divisions, Business Units and Countries to ensure buy-in for the
global FACE processes and drive their implementation.
Collaborate with Operational Sales workstream to ensure
smooth integration between Opportunity Management,
Quotation, Configuration and Pricing Execution.
organization with in-depth knowledge of own Customer Focus & Quality – Management / Senior Specialists
discipline and established knowledge of other level
E/S – C Ownership & Performance – Management / Senior Specialists
level
for complex projects / challenges. Imparts Collaboration & Trust – Management / Senior Specialists level
knowledge to other professionals through
coaching.
complex or specialized projects / challenges level
E/S – D traditional solutions. Comprehensive level
knowledge of related disciplines in the Collaboration & Trust – Management / Senior Specialists level
organization. Works independently, applying
established standards and instructs or
coaches other professionals.
Job: Global Sales Support Specialist

Typical Global Business Unit Regional Marketing & Sales Manager (or) Job Ref: A003005. Version A
Reporting Line:
Global Product Group Marketing & Sales Manager
Mission Support the local sales and product marketing teams in the assigned set of countries and
Statement: the assigned Product Groups with technical and commercial tasks. Serve as a key technical
resource in the assigned area.
Main Account- 1. Product/technical Offers technical advice and provides comment on enquiry
abilities: support specifications for customers/channels/Sales Specialists with
regard to ABB products/systems/ applications. Provides
technical support during the technical meeting, product
presentations and negotiations.
Performs analytic and diagnostic studies to determine most
suitable technical solution to meet customer needs. Proposes
technical solutions for complex enquiries.
Prepares and delivers technical presentations and
demonstrations for both internal staff and customers on
complex product issues. Offers product/ solution/service
related training. Prepares and checks technical articles for
publication.
2. Sales support Prepares offers in coordination with the local sales unit and
Global Sales Specialists. Ensures technical and financial
aspects of offers, including price and trading conditions, are
appropriate.
Develops and maintains new sales opportunities and manages
resolution to specific customer problems.
3. Customer relations and Participates in customer visits during their visits to local
satisfaction factory site. Prepares product presentations in coordination
with Marketing Manager.
governance processes related to operations/project execution and shares
organization.
5. Performance targets Ensures budget (volumes) and profitable growth targets are
achieved in the respective countries and for all assigned
Product Groups. Ensures achievement of targets on orders, net
price variance (NPV), Net
Promoter Score (NPS).
disciplines. Impact tends to be global in nature.
E/S – C Ownership & Performance – Management / Senior
Leads development of new solutions for
Specialists level
complex projects / challenges. Imparts Collaboration & Trust – Management / Senior Specialists
knowledge to other professionals through level
coaching.
Individual contributor using in-depth knowledge Safety & Integrity – Management / Senior Specialists level
in a specific area to execute complex or Customer Focus & Quality – Management / Senior
specialized projects / challenges often thinking Specialists level
independently to challenge traditional
E/S – D Ownership & Performance – Management / Senior
solutions. Comprehensive knowledge of related Specialists level
disciplines in the organization. Works Collaboration & Trust – Management / Senior Specialists
independently, applying established standards level
and instructs or coaches other professionals.
Functional Area: Sales, Marketing, Product Management Job Family: Sales Support
Job: Sales Operations Manager

Typical Local Division Manager (or) Local Sales & Marketing Manager Job Ref: A003007. Version A
Reporting Line:
Mission Lead a team of administrators and specialists to handle and coordinate customer support
Statement: processes in local sales units, from customer enquiry to product delivery to after-sales
service, to realize a complete sales process and to meet and exceed customer expectations.
Main 1. Strategy leadership Creates, implements and reviews customer service strategy.
Accountabilities: Works together with Division, Business Unit and Country
counterparts to make optimization plan for the local division
to increase operational excellence and customer satisfaction in
the sales process.
2. Performance targets Ensures achievement of established targets, through oversight
and definition of improvement actions as needed. Focuses on
achievement of inventory turn on finished goods, requested
on-time delivery and Net Promoter Score.
3. Order handling Processes orders to ensure that customers receive accurate
and timely delivery of products, and acts as first port of call to
customers’ questions and orders. Builds long-term and
sustainable customer relationships, and prioritizes the work
according to the defined criteria, in order to ensure consistent
4. Customer support Ensures the resolution of customer issues (e.g. order, technical,
payment) by coordinating with Sales, Marketing, Product
Marketing, Logistics and other internal and/or external teams.
Coordinates resolution with after- sales service. Develops,
implements, and maintains customer support processes.
Participates in customer support related development
projects (e.g. tools, competences, resources).
5. Purchasing Purchases products from feeder factories according to sales
plan and forecast. Ensures the right stock level on finished
goods.
6. Logistics Develops and manages logistics operations to effectively
control inbound and outbound shipping of products to
customers. Handles import and export matters. Manages
warehouse. Ensures on time delivery based on customer’s
request.
7. Assembly Handles small scale of final product assembly in the Country
upon Business Unit request. Manages the assembly workshop
and workers. Ensures quality, volume and on-time delivery
based on Business Unit standard and customer request.
8. Safety and integrity Implements health, safety and environment (HSE) and business
compliance standards and regulations in the country in the
area of responsibility. Personally lives the ABB values and
Group standards.
10. People leadership and Ensures that the area of responsibility is properly organized,
development staffed and directed. Builds an effective, capable and high
performing organization. Develops talent, appoints managers
and reviews effectiveness.

Specialists level
Job: Customer Support Manager

Typical Local Business Unit Manager (or) Local Product Group Job Ref: A003010. Version D
Reporting Line: Manager (or) Marketing and Sales Manager (or) Sales
Manager (or) Service Manager
Mission Lead a team of specialists who provide internal and external customers support (e.g.,
Statement: technical, order assistance, payment-related assistance). Oversee customer support
process, definition, implementation, and execution in order to achieve target levels of
service quality, operational efficiency and customer satisfaction.
Main Account- 1. Strategy Creates, implements, monitors and reviews customer support
abilities: strategy.
2. Targets Defines key targets and ensures these are achieved for the
customer support.
3. Process development Develops, implements, and maintains customer support

processes.
Participates in customer support related development projects
(e.g., tools, competences, resources)
4. Customer assistance Ensures the resolution of customer issues (e.g., order,
technical, payment) by coordinating with Sales, Operations,
Supply Chain Management, and other internal and/or external
teams. Coordinates resolution with After-Sales Service and/or
Spare Parts teams.
5. Quotations, invoicing & Oversees price quotes to customers. Ensures timely issue of
credit limits invoices for revenue generation. Identifies and closely follows
up on customer issues relating to credit.
6. Special requests Recommends appropriate solution for special customer
requests, and coordinates with related teams to ensure the
complete handling of the request (e.g. resourcing, quotes, price
lists, invoice) is in place.
7. Reporting Establishes regular reports and statistics of the customer
support process. Reviews and analyzes performance against
standards and prepares improvement plans.
L/M - C
Sales Drive - 3
Sales Network - 4
human resource planning, selection, development Specialists level
expertise.
L/M - D
Sales Drive - 2
Sales Network - 3
Supervises a team of employees in the execution Safety & Integrity – Team Leaders / Specialists level
of tasks for an assigned area of responsibility. Customer Focus & Quality – Team Leaders / Specialists level
Ensures coordination of appropriate work Innovation & Speed – Team Leaders / Specialists level
assignments for assigned area. Typically
responsible for performance reviews for team
members. Sales Market & Business Intelligence - 2
L/M - E
Sales Drive - 2
Sales Network - 3
Job: Sales Support Manager

Typical Local Business Unit Manager (or) Local Product Group Job Ref: A003020. Version C
Reporting Line:
Manager (or) Sales Manager
Mission Adapt and implement sales support strategy for designated area in accordance with the
Statement: global support strategy. Ensure technical and commercial support for internal and external
customers. Oversee estimations and bids and proposals ensuring alignment with ABB
standards and targets. Proactively lead, develop and coach the Sales Support team.
Main Account- 1. Strategy Creates, implements and reviews local sales support strategy.
abilities:
2. Targets Defines key targets and ensures these are achieved for the
customer support.
3. Proposal development Oversees the preparation of proposals through internal and

external resources. Ensures all proposals follow relevant ABB
procedures and guidelines as well as legal requirements.
4. Competiveness Ensures most competitive offers taking into account the market
situation and customer’s conditions. Identifies which approach
(e.g. direct sales, consortium, or channel) can be applied to
better serve the customer.
5. Terms and conditions Oversees the validation of terms and conditions (commercial,
technical, legal, pricing) in each offer.
6. Resource allocation Assigns and allocates internal and external resources for
technical and commercial support and proposal preparation.
7. Risk Supports bid/no bid analyses and decisions. Participates in

project risk review processes.
8. Customer Ensures support to the Sales organizations during the technical

meetings, product presentations and negotiations with
customers and provides technical support and clarification as
needed.
L/M - C
Sales Drive - 3
Sales Network - 3
expertise.
L/M - D
Sales Drive - 3
Sales Network - 3
L/M - E
Sales Drive - 2
Sales Network - 2
Job: Technical & Design Promotion Manager

Typical Sales Manager (or) Local Division Manager (or) Local Job Ref: A003030. Version B
Reporting Line: Business Unit Manager (or) Local Product Group
Manager (or) Marketing Manager
Mission Ensure that promotional activities take place at the right time and with appropriate
Statement: technical content. Create promotional strategy in line with the sales strategy and ensure
promotional activities are planned and executed for assigned target audience. Lead,
develop and coach the promotions team proactively and ensure high level of technical
knowhow.
Main Account- 1. Strategy Creates and implements promotional activities plan with a long
abilities: term promotional strategy for dedicated target group
(consultants, design institutes, engineering/architect offices,
authorities etc.). Aligns the promotional activities plan and
strategy with the sales strategy and sales activities plan.
2. Targets Defines the key targets and ensures that the promotions team
supports the sales organization by providing high technical
support and technical training or explanation to the target
audience on time and on quality with high customer
satisfaction.
3. Promotional activities Ensures efficient marketing activities and strong value
proposition to customers by using effective promotional
techniques.
4. Customer relations Creates a vision of a loyal, committed and long term customer
relationship and implements the necessary action plan and
steps to reach the vision. Supports development of strong
relationships with key target audience. Ensures that the
promotions team has the capability to establish and maintain
effective long-term relationships and ensures a positive
experience for the customer target group throughout different
promotional activities. Supports customers (especially
consultants and engineering /architect offices) in project
developments and in problem solving from a technical
standpoint.
5. Reporting Defines Key Performance Indicators (KPIs) and establishes
regular reports and statistics for promotional activities.
Reviews and analyzes performance against standards and
prepares improvements plans.
Specialists level
L/M - C
Sales Drive - 3
Sales Network - 4
L/M - D expertise.
Sales Drive - 2
Sales Network - 3
L/M - E
Sales Drive - 1
Sales Network - 2
© ABB 2018 Page No: 100
Job: Business Unit Market Manager

Typical Sales & Marketing Manager (or) Global Sales & Job Ref: A003040. Version D
Reporting Line: Marketing Manager (or) Global Business
Unit Managing Director
Mission Support the sales team in marketing and sales activities for the Global Business Unit and
Statement: represent the interests of the Global Business Unit in the given country. Develop profitable
and sustainable sales for the complete Global Business Unit portfolio in a given country.
Implement the Global Business Unit strategies in conjunction with Global Business Unit Sales
& Marketing Manager and sales management.
Main Account- 1. Sales and marketing Leads the implementation of Global Business Unit strategies
abilities: and initiatives at a country level to ensure appropriate sales and
marketing efforts within the country. Ensures the Global
Business Unit portfolio is appropriately represented in the local
market. Maintains cost controls for assigned Global Business
Unit within the local market.
2. Market coverage Manages and is responsible for the demand market for Global
Business Unit including third party sales, internal sales, and
channels. Manages and is responsible for the Business Unit
demand-side budget of the Country.
3. Planning Develops business strategies and sales and marketing plans in
partnership with local Marketing and Sales teams. Participates
in the budgeting process, including preparing the Order
Commitment Sheet (OCS), representing the Global Business Unit
in the local market.
4. Product marketing Coordinates product lifecycle marketing and ensures effective
execution in the local market. Coordinates and supports the
factory sales and marketing activities in the country.
5. Market analysis Oversees the market intelligence process ensuring detailed
market analyses of market drivers and trends, key competition,
and emerging technologies. Produces monthly and ad-hoc
reports to monitor market and progress.
6. Resources Ensures local sales teams are provided with necessary training
and receive appropriate accreditation. Works together with
Territory Sales & Marketing, Global Marketing Unit and
Marketing Communication for planning and implementation of
marketing activities.
7. Customer relations In line with the sales team strategy manages and develops
appropriate relationships with customers and key accounts.
Serves as escalation point for questions and issues, and collects
customer feedback and input.
8. Bid and proposal Ensures proposals are developed and approved to enable
negotiations. Oversees quotations to promote optimal
outcome. Ensures all status updates and documentation are
accurately tracked in appropriate systems. Takes local
responsibility for the Business Unit mix and maintains the
accuracy of data for project pipeline and orders received
forecast and competitive feedback.
© ABB 2018 Page No: 101
9. After sales Organizes and promotes after sales service activities. Ensures
appropriate order handling of products/systems/services.
Ensures contracts are appropriately managed with adherence to
payment terms.

Typically accountable for budget and policy Innovation & Speed – Management / Senior Specialists level
line managers mainly in function area. Sales Market & Business Intelligence - 5
Focus balances leadership and subject Sales Processes and Tools - 4
L/M - C
matter expertise. Sales Contract & Risk Management - 3
Sales Drive - 4
Sales Network - 4
operational execution; short/medium-term Customer Focus & Quality – Management / Senior Specialists level
operational/tactical responsibilities. Often Innovation & Speed – Management / Senior Specialists level
the first manager level with full
responsibility for human resource planning,
selection, development and performance Sales Market & Business Intelligence - 4
L/M - D management. Management involves Sales Processes and Tools - 3
utilizing individual subject matter Sales Contract & Risk Management - 3
expertise. Sales Customer Relations - 3
Sales Drive - 3
Sales Network - 4
Supervises a team of employees in the Safety & Integrity – Team Leaders / Specialists level
execution of tasks for an assigned area of Customer Focus & Quality – Team Leaders / Specialists level
responsibility. Ensures coordination of Innovation & Speed – Team Leaders / Specialists level
assigned area. Typically responsible for
performance reviews for team members. Sales Market & Business Intelligence - 3
L/M - E
Sales Drive - 3
Sales Network - 3
© ABB 2018 Page No: 102
Job: Country Customer Experience (CX) Lead

Typical Country Managing Director II (or) Marketing & Sales Job Ref: A003045. Version B
Reporting Line:
Manager (or) Account Manager
Mission Responsible for improving the Customer Experience in country, contributing to improved
Statement: Customer Loyalty and profitable growth. The CX Lead owns and develops the Customer
Loyalty Improvement Process (CLIP), and manages the Contact Center to improve
Customer Experience and support lead and revenue generation. Where applicable, the CX
Lead oversees dependent countries
Main Account- 1. Customer relations and Build up and lead a network of unit-representatives within the
abilities: quality country and dependent countries (where applicable) to
continuously improve customer experience, by defining,
planning and implement related actions jointly with local
business units.
Manage the execution of relational NPS surveys including
assigned GAM surveys. Oversee usage and lead adoption of NPS
transactional surveys in units, from a country perspective.
Ensure that NPS survey results and customer feedback at
country and unit-level are analyzed and used as a base for
defining and following up on improvement actions
2. Process development Develop the Contact Center related processes to improve
efficiency, effectiveness and Customer Experience. Ensure
widespread knowledge and consistent usage of Customer
Experience relevant tools like NPS and CCRP, with respect to
front-end and customer-facing staff.
3. Reporting Monitor, report (including the monthly CCM KPI reporting),
communicate and follow up on performance indicators
Prepare and present relevant Customer Experience reports for
Country Management Team, based on NPS (relational and
transactional), CCRP etc.
4. People leadership and Ensures that the Contact Center(s) is properly organized, staffed
development and directed. Builds an effective, capable and high performing
organization. Develops talent, appoints managers and reviews
effectiveness.
© ABB 2018 Page No: 103
medium term planning. Typically managing Innovation & Speed – Management / Senior Specialists level
L/M - C
through first line managers mainly in function Ownership & Performance – Management / Senior
area. Specialists level
Focus balances leadership and subject matter Collaboration & Trust – Management / Senior Specialists
expertise. level
L/M - D Ownership & Performance – Management / Senior
expertise.
L/M - E Ownership & Performance – Team Leaders / Specialists level
members.
© ABB 2018 Page No: 104
Job: Technical Sales Support Specialist

Typical Sales Support Manager (or) Sales Manager Job Ref: A003050. Version C
Reporting Line:
Mission Support the local Sales organization/customers in determining the most technically
Statement: appropriate and cost-effective solutions and prepare technical descriptions of the applied
products and technology to support the proposal process. Serve as a key technical
resource in the assigned area.
Main Account- 1. Sales support Offers technical advice and provides comment on enquiry
abilities: specifications for customers/channels/Sales Engineers with
regard to ABB products/systems/ applications. Provides
technical support during the technical meeting, product
presentations and negotiations.
2. Diagnostic studies Performs analytic and diagnostic studies to determine most
suitable technical solution to meet customer needs. Proposes
technical solutions for complex enquiries.
3. Presentations Prepares and delivers technical presentations and

demonstrations for both internal staff and customers on
complex product issues.
4. Training Offers product/solution/service related training.
5. Technical publications Prepares and checks technical articles for publication.
© ABB 2018 Page No: 105
disciplines. Impact tends to be
global in nature. Leads development Sales Market & Business Intelligence - 2
E/S - C
of new solutions for complex Sales Processes and Tools - 3
projects / challenges. Imparts Sales Contract & Risk Management - 1
knowledge to other professionals Sales Customer Relations - 3
through coaching. Sales Drive - 3
Sales Network - 3
E/S - D
Comprehensive knowledge of related Sales Processes and Tools - 2
disciplines in the organization. Sales Contract & Risk Management - 1
Works independently, applying Sales Customer Relations - 2
established standards and instructs Sales Drive - 2
Sales Network - 2
or coaches other professionals.
E/S - E
Sales Network - 1
© ABB 2018 Page No: 106
Functional Area: Sales, Marketing, Product Management Job Family: Sales -Support
Job: Sales Process Specialist

Typical Marketing & Sales Manager, Sales Support Manager, Global Job Ref: A003120. Version C
Reporting Line:
Marketing & Sales Manager A002035. Version A
Mission Implement and operationalize the Marketing and Sales processes, sales support
Statement: infrastructure, market intelligence and sales training in the dedicated area of
responsibility.
Applying operational excellence methodologies and providing solutions and services for all
Marketing and Sales units of the Division, Business Units and Product Groups in
accordance with ABBs Business Mission and Values.
Main Account- 1. Sales Processes Supports at the dedicated area a proper implementation and
abilities: communication of the sales processes, e.g. demand-side
budgeting process.
Proactively monitors and strives to maintain high levels of
quality, accuracy, and process consistency. Assists the
divisions in understanding process bottlenecks and
inconsistencies
2. Sales Tools Representative of Division, Business Unit or Product Group

for all tool related topics (e.g. upgrades, new tools) in the
area.
– Responsible for the sales tool deployment (e.g. SFDC, QM-
Tools)
– Supports the implementation of enabling technologies to
local sales units, e.g., CRM and Mobility.
– Supports the development and use of the opportunity
tracking tools and collect the business requirements (e.g.
from BUs, users) to enhance the sales processes and
improve market intelligence
Monitors the compliance of the sales teams in the region with
required standards for maintaining data in the sales tools.
Act as key player in the business reference teams, by
suggesting improvements to the tools based on own
evaluations to achieve simplification and to increase users’
acceptance.
3. Communication Ensures a proper communication and updates on issues

related to tools’ development and new functionalities.
Support for division specific sales documentation, guidelines
and updates.
4. Market Intelligence Responsible for the deployment and distribution of common

sales reports and market intelligence essential to the sales
community in the dedicated area. Recommends revisions to
existing reports and assists in the development of new
reporting tools as needed.
Supports in the dedicated area the deployment of KPI’s and
monitors the sales performance, e.g. productivity, channels,
sectors
© ABB 2018 Page No: 107
5.Training Support the deployment of the sales training and the related
functional competency programs in the dedicated area.
6. Networking Ensure the development of a proper network throughout the

local sales units, factories service and engineering centers to
enable a long-run structured and sustainable process mind-
set in the sales teams; carefully drive and ensure behavioral
change accordingly.

Leads development of new solutions for complex Specialists level
projects / challenges. Imparts knowledge to Collaboration & Trust – Management / Senior Specialists
other professionals through coaching. level
E/S - C
Sales -Market and Business Intelligence: 3
Sales- Process and related Tools:4
Sales - Customer Relations:3
OpEx- Quality Management:4
OpEx- Process Management:4
OpEx- Customer Focus:4
OpEx- Conformance Management:3
OpEx- Consultancy:3
OpEx- Technical Expertise: 4
independently to challenge traditional solutions.
Comprehensive knowledge of related disciplines
Specialists level
in the organization. Works independently, Collaboration & Trust – Management / Senior Specialists
applying established standards and instructs or level
E/S - D coaches other professionals.
Sales -Market and Business Intelligence: 3
Sales- Process and related Tools:4
Sales - Customer Relations:3
OpEx- Quality Management:3
OpEx- Process Management:4
OpEx- Customer Focus:4
OpEx- Conformance Management:3
OpEx- Consultancy:3
OpEx- Technical Expertise: 3
© ABB 2018 Page No: 108
Job: Technical & Design Promotion Specialist

Typical Sales Manager Job Ref: A003060. Version B
Reporting Line:
Mission Plan and implement proactive promotional activities for the assigned target audience
Statement: (consultants, design institutes, engineering/architect offices, authorities etc.) in order to
create the market demand and need for the features/products. Build long term customer
relationships and identify and develop sales opportunities by introducing, presenting and
educating the target audience about ABB products and tools.
Main Account- 1. Target Implements proactive promotional activities for the customer
abilities: target group, including e.g. technical presentations,
demonstrations, seminars and education material.
2. Customer relations Establishes and maintains effective long-term relationships

with target group customers to understand their current and
future needs and to ensure the customer has a good
understanding of the full ABB product/systems/services
offering, features and benefits. Ensures a positive experience
for the customer target group throughout the promotion
activities.
3. Plans Prepares plans for visits and performs regular status reviews,
including the analysis and output of the target audience visits.
4. Marketing Ensures efficient marketing activities and strong value

proposition to customers by using effective promotional
techniques. Communicates details in accordance with ABB
offering and strategy.
5. Training Manages and drives education of the target audience by
conducting and organizing appropriate training interventions.
6. Customer relationship Creates a vision of a loyal, committed and long term customer
relationship and implements the necessary action plan and
steps to reach the vision.
7. Cross collaboration Ensures cross-collaboration and continuously develops own
and team members’ technical, commercial, design and
behavioral competences and know-how.
© ABB 2018 Page No: 109
E/S - C
Sales Drive - 4
Sales Network - 5
challenges often thinking
solutions. Comprehensive knowledge Sales Market & Business Intelligence - 3
E/S - D
of related disciplines in the Sales Processes and Tools - 3
organization. Works independently, Sales Contract & Risk Management - 2
applying established standards and Sales Customer Relations - 4
instructs or coaches other Sales Drive - 3
Sales Network - 4
professionals.
solutions. Building knowledge of
related disciplines in the organization. Sales Market & Business Intelligence - 3
E/S - E
May work under direct supervision or Sales Processes and Tools - 2
independently. May instruct or coach Sales Contract & Risk Management - 1
Sales Drive - 2
Sales Network - 3
© ABB 2018 Page No: 110
Job: Customer Support Specialist

Typical Customer Support Manager (or) Job Ref: A003070. Version B
Reporting Line:
Sales Support Manager
Mission Provide internal and external customer support (e.g. technical, order assistance, payment-
Statement: related assistance) and coordinate with relevant resources to have complete case
ownership and to increase customer satisfaction.
Main Account- 1. Customer assistance Ensures the resolution of customer issues (e.g., order,
abilities: technical, payment) by coordinating with Sales, Operations,
Supply Chain Management, and other internal and/or external
teams. Coordinates resolution with After-Sales Service and/or
Spare Parts teams.
2. Customer requests Recommends appropriate solution for customer requests, and
coordinates with related teams to ensure the complete
handling of the request (e.g. production capability and
scheduling, resourcing, quotes, price lists, invoice) is in place.
3. Customer relations Proactively informs customers about issue status based on
inputs, and clarifies any questions. Ensures a positive customer
experience throughout the entire process.
4. Data analysis Prepares and analyzes regular statistics (e.g. forecast) using
available tools and collecting relevant information.
5. Targets Tracks regular target performance and provides results to
management.
© ABB 2018 Page No: 111
E/S - C
Sales Drive - 3
Sales Network - 3
solutions. Comprehensive knowledge Sales Market & Business Intelligence - 2
E/S - D
of related disciplines in the Sales Processes and Tools - 3
organization. Works independently, Sales Contract & Risk Management - 2
applying established standards and Sales Customer Relations - 2
instructs or coaches other Sales Drive - 2
Sales Network - 3
professionals.
related disciplines in the organization. Sales Market & Business Intelligence - 1
E/S - E
May work under direct supervision or Sales Processes and Tools - 2
independently. May instruct or coach Sales Contract & Risk Management - 2
Sales Drive - 2
Sales Network - 2
activities in support of a process or Customer Focus & Quality – Individual Contributor level
internal team. Responsibilities Innovation & Speed – Individual Contributor level
generally focus on organizing and
coordinating on a task, project or
program basis. May work under direct Sales Market & Business Intelligence - 1
E/S - F
supervision or independently, generally Sales Processes and Tools - 2
delivering on pre-defined tasks. Sales Contract & Risk Management - 1
Sales Drive - 1
Sales Network - 1
© ABB 2018 Page No: 112
Job: Sales Support Specialist

Typical Sales Support Manager (or) Sales Manager Job Ref: A003080. Version D
Reporting Line:
Mission Support the Sales organization and customers throughout the proposal process by
Statement: preparing technical descriptions of the applied products and technology, determining
costs, preparing final documentation, and serving as a key technical resource in the
assigned area.
Main Account- 1. Sales support Supports the local Sales organization/customers in
abilities: determining the most technically appropriate and cost-
effective solutions and in the preparation of demanding offers.
Provides technical support during the technical meeting,
product presentations and negotiations and offers product/
solution/service related training.
2. Offer preparation Prepares/supports preparation of technical/commercial offers
based on customer specification requirements, Local Business
Unit/feeder factory indications and Sales organization
directives. Participates in the kick off meeting organized by the
project team.
3. Cost definition Defines cost for the proposed solution and communicates to
Sales organization.
4. Risk review Provides information to the risk review process in accordance

with ABB policy and sometimes participates in the risk review
assessment.
5. Competitive analysis Analyzes customer needs and competitor offers through
general market information and information provided by the
Sales organization.
6. Lost proposals Performs lost proposal analysis, identifies potential cause, and
recommends future actions in cooperation with Sales/Local
Business Unit to obtain better future results.
© ABB 2018 Page No: 113
organization with in-depth knowledge of Customer Focus & Quality – Management / Senior Specialists level
own discipline and established knowledge of Innovation & Speed – Management / Senior Specialists level
solutions for complex projects / challenges. Sales Market & Business Intelligence - 3
E/S - C
Imparts knowledge to other professionals Sales Processes and Tools - 3
through coaching. Sales Contract & Risk Management - 3
Sales Drive - 3
Sales Network - 3
E/S - D
Sales Drive - 2
Sales Network - 2
the organization. May work under direct Sales Market & Business Intelligence - 1
E/S - E
supervision or independently. May instruct Sales Processes and Tools - 2
or coach junior colleagues. Sales Contract & Risk Management - 2
Sales Drive - 2
Sales Network - 2
direct supervision or independently, Sales Market & Business Intelligence - 1
E/S - F
generally delivering on pre-defined tasks. Sales Processes and Tools - 2
Sales Drive - 2
Sales Network - 1
© ABB 2018 Page No: 114
Job: Business Consultant

Typical Within the Enterprise Software organization Job Ref: A003090. Version B
Reporting Line:
Mission Support Sales team in articulating the business value and solution offerings of ABB to
Statement: customers and prospects. Qualify opportunities, build customer rapport and facilitate
customer/prospect evaluation of relevant products/systems as part of the sales
engagement process.
Main Account- 1. Strategy Assists Sales team with presales support in new business and
abilities: customer growth strategies which are directly related to
revenue generation. Participates in development of strategies
and supports implementation as successful sales campaigns.
2. New opportunities Identifies and qualifies new opportunities by using analytic and
diagnostic skills to match user requirements to ABB solutions.
Assists in preparation of tender responses.
3. Discovery Undertakes prospect “discovery” including research, calls and

face-to-face workshops to uncover key business drivers and
customer buying criteria.
4. Presentations Participates in individual and team presentations and

demonstrations. Represents ABB at nominated industry and
marketing functions.
5. Technical knowledge Maintains detailed knowledge of both customer developments

and of the assigned ABB products/solutions and shares
industry and product knowledge with the Sales team to
enhance pre-sales skills.

independently to challenge traditional solutions. Innovation & Speed – Management / Senior Specialists level
E/S - D
Comprehensive knowledge of related disciplines Ownership & Performance – Management / Senior
in the organization. Works independently, Specialists level
applying established standards and instructs or Collaboration & Trust – Management / Senior Specialists
coaches other professionals. level
technologies to execute work assignments using Innovation & Speed – Team Leaders / Specialists level
E/S - E established solutions. Building knowledge of Ownership & Performance – Team Leaders / Specialists level
related disciplines in the organization. May work Collaboration & Trust – Team Leaders / Specialists level
under direct supervision or independently. May
instruct or coach junior colleagues.
© ABB 2018 Page No: 115
Job: Pricing Specialist

Typical Local Sales Manager (and) Global Pricing Manager Job Ref: A003110. Version A
Reporting Line:
Mission Contribute to identification and execution of price increase and demand generation
Statement: opportunities in order to maximize revenue, profit and share of market for the relevant
local Sales organization, whilst ensuring ABB customer satisfaction.
Main Account- 1. LSO-Division interface Acts as the interface between the local Sales organization(s)
abilities: (LSOs) and the global Division pricing department (or Head of
Division Pricing). Capable of handling one or more LSOs in the
region.
2. Pricing recommendation Develops and implements efficient and effective methods to
execute price recommendations generated for the LSO(s) by a
Pricing Business Intelligence tool. Plans, monitors and
measures progress on execution of the pricing
recommendations. Provides data to assist the local sales
management to determine the local pricing strategy.
3. Pricing data Resolves, manages, monitors and addresses pricing data
issues. Prepares, updates and maintains Business Intelligence
pricing dashboards.
4. Procedures and tools Develops and implements SQL stored procedures to support
repetitive data tasks. Assists in the development of pricing
tools to support local sales teams.
5. Analysis and reporting Extracts and analyzes data from sales/financial tools to
measure effectiveness of current pricing strategy (revenue,
margin and volume improvement) and provides regular status
reports to relevant local and global management.
© ABB 2018 Page No: 116
E/S – D traditional solutions. Comprehensive
level
E/S – E Collaboration & Trust – Team Leaders / Specialists level
organization. May work under direct
supervision or independently. May instructor
E/S – F organizing and coordinating on a task, project
supervision or independently, generally
delivering on pre-defined tasks.
© ABB 2018 Page No: 117
Job: Tender/Quotation Specialist

Typical Sales Support Manager (or) Sales Manager Job Ref: A003100. Version B
Reporting Line:
Mission Create and complete bids/estimations/quotations based on customer specification or
Statement: customer requirements/budget in order to achieve both market competitiveness and high
margin for the Company. Maintain and improve the balance between all ABB units and
customers that are present in the area of responsibility.
Main Account- 1. Target Formulates competitive bids/estimates/quotations, taking
abilities: into account best available product mix and appropriate
technical and commercial considerations for each individual
situation. Ensures tenders are well documented in a timely
manner and with appropriate level of detail, including full and
accurate costs.
2. Preparation Manages the preparation of all technical (e.g. defining the most
suitable technology and product type(s)), financial (e.g. total
price sheet, cash flow analysis) and if necessary project
management (e.g. quantifies hours of engineering and
commissioning) aspects of the bid/estimate/quotation,
indicating prices and trading conditions.
3. Coordination In accordance with bid/estimate/quotation planning, ensures
that inputs for editing activities are provided on time and
according to established quality procedures. Manages external
services to support bid/estimation preparation such as
translations and governmental approvals.
4. Documentation Collects and archives documentation regarding the offer/order
and records assumptions and decisions taken during the
development process. Regularly reports the status of the
bids/estimates/quotations using defined tools and collects
and analyses the reasons for tenders being lost and won.
5. Risk Identifies potential risks in the bids, quotations and estimates,
and in any related contract agreements across
customers/channels. Provides information and/or participates
in the Risk Review process in accordance with ABB policy.
6. Information coordination Responsible for collecting and collating all information needed
to prepare the proposal, including both technical and cost
elements.
7. Customer relations Establishes and maintains effective customer relationships to
understand customer needs. Ensures a positive customer
experience throughout the sales process. Provides any
necessary technical support to Sales Managers during technical
meetings with customers.
8. Supplier selection Identifies potential vendors for equipment and materials
required in the project and technically evaluates supplier offers
to check match with specifications. Collaborates with Supply
Chain Management to coordinate requests to subcontractors.
© ABB 2018 Page No: 118
Individual contributor using in-depth knowledge in a Safety & Integrity – Management / Senior Specialists
specific area to execute complex or specialized projects level
/ challenges often thinking independently to challenge Customer Focus & Quality – Management / Senior
Specialists level
traditional solutions. Comprehensive knowledge of
related disciplines in the organization. Works
Specialists level
independently, applying established standards and Ownership & Performance – Management / Senior
instructs or coaches other professionals. Specialists level
E/S - D Specialists level

Sales Drive - 2
Sales Network - 2
Individual contributor using prior theoretical learning or Safety & Integrity – Team Leaders / Specialists level
knowledge of methods and technologies to execute Customer Focus & Quality – Team Leaders /
work assignments using established solutions. Building Specialists level
Innovation & Speed – Team Leaders / Specialists
knowledge of related disciplines in the organization. May
level
work under direct supervision or independently. May
Ownership & Performance – Team Leaders /
instruct or coach junior colleagues. Specialists level
Collaboration & Trust – Team Leaders / Specialists
level
E/S - E Sales Market & Business Intelligence - 2

Sales Drive - 2
Sales Network - 2
An individual contributor who performs activities in Safety & Integrity – Individual Contributor level
support of a process or internal team. Responsibilities Customer Focus & Quality – Individual Contributor
generally focus on organizing and coordinating on a level
Innovation & Speed – Individual Contributor level
task, project or program basis. May work under direct
Ownership & Performance – Individual Contributor
supervision or independently, generally delivering on pre- level
defined tasks. Collaboration & Trust – Individual Contributor level
E/S - F
Sales Drive - 1
Sales Network - 1
© ABB 2018 Page No: 119
Functional Area: Marketing, Sales, Product Management Job Family: Product Management
Job: Global Product Management Manager

Typical Global Division President (or) Global Business Unit Job Ref: A004010. Version C
Reporting Line:
Managing Director (or) Global Product Group Manager
Mission Plan, monitor and develop a global product portfolio in strategic
Statement: product/systems/services businesses. Contribute to business strategy definition,
translate business strategy and market requirements into competitive portfolio and
manage associated portfolio planning, investment and development activity. Define a go-
to-market model and segment strategy and align with the operational/execution path.
Lead Product Management teams in order to meet global results.
Main Account- 1. Portfolio management Manages a global product portfolio (of software, hardware or
abilities: services) throughout its whole life cycle, with responsibility for
product/system/ service profitability. Leads continuous
business analysis of the existing portfolio and potential new
portfolio items including analysis of alternative investments
and reviewing potential partnering options. Defines brand and
product portfolio offering and positioning in cases of multi-
brand ABB ownership.
2. Product portfolio Leads product/system/service and solution strategy creation.
strategy Contributes to business strategy definition and translates
business strategy into the product/system/service and
solution portfolio through market and customer segmentation,
and continuously analyses the content of the portfolio with a
focus on new potential products.
Proposes and is directly involved in Mergers & Acquisitions
(M&A) partnership activities, defining brand,
product/system/service portfolio and related business
strategy. Oversees localization, foot-print, technology transfer
and trading model strategy definition to maximize time to
market, competency availability/development, customer service
levels and product profitability.
3. Market analysis Analyses and tracks globally market, technology, competitor
and customer requirements and trends related to the
product/system/service business and determines competitive
attributes, prioritization and value proposition. Identifies
needs, opportunities and risks and positioning against
competition.
4. Product business plans Approves specific product/system/service business plans,
makes global investment choices and decides on possible
partnering approaches.
5. Customer relations Manages challenging customer escalations and non-
conformities. Acts as interface connecting customer/external
market with internal functions (e.g. Sales, Operations, and
Research & Development) and oversees resolution of customer
issues.
© ABB 2018 Page No: 120
directed. Guides, motivates and develops direct and indirect
subordinates within HR policies. Initiates and drives staff
development and job rotation programs for the global product
management community to develop competence and global
awareness. Establishes and maintains succession planning for
key positions within Product Management.

L/M - C area. Focus balances leadership and subject Collaboration & Trust – Management / Senior Specialists
Business Acumen - 4
Influencing - 5
Systemic Thinking - 4
Planning & Prioritizing- 5
Market & Business Intelligence - 5
© ABB 2018 Page No: 121
Job: Global Product Manager

Typical Global Product Management Manager (or) Global Job Ref: A004020. Version D
Reporting Line:
Product Group Manager
Mission Accountable for the long term profitable growth and marketing of the ABB offering to
Statement: targeted market segments, by developing and managing it through all of its life cycle
phases, according to market needs and Product Group strategy and targets.
Main Account- 1. Market situation analysis Leads market intelligence analysis. Understands and defines
abilities: current market segmentation and related
product/system/service positioning. Identifies potential gaps
in portfolio, both against competition and new market
opportunity.
2. Existing products Owns the technical and market specification for the
product/system/service and determines a
product/system/service business plan that supports
sustainable growth. Leads life cycle management process,
analyses current product/system/service , defines and tracks
performance metrics, plans appropriate measures (e.g.
enhancements, cost reductions, phase-outs) and makes
decisions on product/system/service obsolescence and end-of
life to ensure current and future market requirements are met
and maximize profitability.
3. Internal/external interface Acts as interface between external market and internal

functions (e.g. Sales, Operations, and Research &
Development), forecasting volume trends on a regular basis to
ensure Operation’s capability to fulfil customer orders. Sets
targets and monitors product/system/service costs, giving
inputs to Operations functions (e.g. Supply Chain Management,
Engineering, Production) to maximize competitiveness and
profitability.
4. New product Defines new product/system/service plans, sets technical,
development price, cost and capital expenditure targets. Contributes to
development of new portfolios by leading customer need and
value analysis, planning the roadmap to create maximum value,
follow-up of product/system/service portfolio performance.
Prioritizes new product/system/service development projects
with responsibility for achievement of targets (product
characteristics, time, costs, capital expenditure, pay-back) and
coordinating cross-functional teams. Owns and approves
defined product/system/service development process stage
gates.
5. Product market Initiates and drives product market communication strategy,
communications including product launch planning and implementation.
Manages different channel to market scenarios in coordination
with channel partners and Marketing & Sales to ensure best
market coverage.
© ABB 2018 Page No: 122
6. Product values Defines product customer value proposition per segment and
channel and ensures clear communication to channels and
users, to deliver clear product/system/service positioning
within the portfolio with defined values per
product/system/service line.
7. Offering to market & Responsible for product/system/service profitability and
pricing management margin. Drives the annual business planning process and
facilitates agreement between sales demand and supply.
Monitors global sales target fulfilment and tender volumes and
takes action as appropriate.
In preparation for new product launch, and otherwise as
required, defines pricing strategies and manages global frame
agreements and/or large scale cross border projects to ensure
one ABB approach. Ensures correct pricing is applied for all
countries, products/systems/ services within relevant business
area. Develops and maintains a global reference price list
appropriate to both ABB internal product/system/service
positioning strategy and competitor offerings and ensures this
is developed and deployed to reflect the needs of individual
markets.
8. Process development and Continuously develops product management processes and
training tools, including interfaces to other key functions and develops
sales and tendering tools to support the Sales organization.
Initiates creation of external and internal product training
modules and programs.
9. Innovation Initiates and drives cross functional and cross-organization
product and solution innovation teams, monitors development
of all standards and market trends and provides inputs to
Research & Development (R&D) for patent screening process and
intellectual property rights protection.
development responsibility is properly organized, staffed, skilled and directed.
Guides, motivates and develops direct and indirect subordinates
within HR policies.
© ABB 2018 Page No: 123
Specialists level
L/M – C mainly in function area. Focus balances Collaboration & Trust – Management / Senior Specialists
Business Acumen – 4
Influencing – 4
Systemic Thinking – 4
Planning & Prioritizing – 5
Market & Business Intelligence – 4
human resource planning, selection,
Specialists level
L/M – D development and performance management. Collaboration & Trust – Management / Senior Specialists
Management involves utilizing individual subject level
matter expertise.
Influencing – 4
© ABB 2018 Page No: 124
Job: Global Product Specialist

Typical Global Product Manager Job Ref: A004030. Version B
Reporting Line:
Mission Support the Global Product Manager to optimize the product/system/service portfolio
Statement: and return on investment. Ensure ABB has a full understanding of market requirements in a
specific area and is able to transform these requirements into product/system/service
specifications and development activities.
Main Account- 1. Market situation analysis Follows and understands global standards, market and
abilities: customer requirements and their impact on the
product/system/service portfolio. Conducts valuations of
market size and trends, conducts competitor analyses including
identification of product/system/service gaps and evaluates
the ABB position.
2. Existing portfolio Ensures technical solutions can be used across the Product
Group’s product/system/ service portfolio as far as is possible.
Manages the technical specification of product assigned and
supports the Product Manager in developing the business case
for product/system/service developments, maintenance and
cost reduction. Follows major warranty cases and quality cost
drivers for assigned products/system/service and ensures a
resolution.
3. New portfolio Collects and analyses standards, market requirements,
development customer needs and values as an input for producing a product
roadmap. From identified opportunities, supports the Global
Product Manager in creating the business case for
product/system/service development projects or
product/system/ service transfers.
4. Product market Prepares product/system/service market communication
communications materials, including support for new product/system/service
launches.
5. Product values Clarifies product/system/service positioning within the
portfolio, with defined values per product/system/service line
to address different segment needs.
6. Offering to market Keeps Product Group, Sales and channels informed on topics
related to the product/system/service, such as new
product/system/service availability, market, competition,
quality, configuration, trends and limitations. Provides sales
support, participates in customer meetings and attends trade
shows on request. Supports marketing programs. Ensures
appropriate training material is available for use both internally
and externally.
7. Process development Drives technical solutions across the product/system/service
line. Maintains and follows annual cycle of activities to govern
product management for assigned products/system/service.
© ABB 2018 Page No: 125
disciplines. Impact tends to be global in nature. Innovation & Speed – Management / Senior Specialists level
Leads development of new solutions for Ownership & Performance – Management / Senior
complex projects / challenges. Imparts Specialists level
E/S - C
coaching. level
Analyzing & Proposing Solutions – 3

Business Acumen - 3
Communication – 4
independently to challenge traditional Innovation & Speed – Management / Senior Specialists level
solutions. Comprehensive knowledge of related Ownership & Performance – Management / Senior
disciplines in the organization. Works Specialists level
independently, applying established standards Collaboration & Trust – Management / Senior Specialists
E/S - D
and instructs or coaches other professionals. level

Business Acumen - 2
Communication - 3
Networking - 3
using established solutions. Building Ownership & Performance – Team Leaders / Specialists level
knowledge of related disciplines in the Collaboration & Trust – Team Leaders / Specialists level
E/S - E organization. May work under direct supervision
or independently. May instruct or coach junior Analyzing and proposing solutions - 2
colleagues. Business Acumen – 2
Communication – 2
Networking – 2
© ABB 2018 Page No: 126
Job: Global Pricing Specialist

Typical Global Product Manager Job Ref: A004040. Version C
Reporting Line:
Mission Contributes to development of pricing strategies in order to maximize profit and share of
Statement: market for the relevant Division/Business Unit/Product Group, whilst ensuring ABB
customer satisfaction. Establish a pricing infrastructure to deliver measurable results.
Main Account- 1. Data gathering Develops and implements a sustainable process for gathering
abilities: market pricing data on ABB and other competitors’ offerings
around the globe.
2. Pricing systems Develops effective and efficient standard and special pricing
systems which are based on consideration of strategy, value,
competition and cost/profit and which drive profit. Establishes
guidelines and ensures application within the relevant
organization.
3. Pricing adjustments Analyses international pricing and conditions to calculate
profitability reserves. Proposes strategic and operational
pricing corrections as appropriate, for approval by Global
Product Manager.
4. Internal transfer pricing Creates, implements and maintains information on global
pricing to ensure proper internal transfer pricing across Local
Business Units and Regions and establishes processes to
manage pricing requests outside of agreed guidelines.
5. Cross-border agreements Develops pricing concepts to establish and manage
international and/or cross-Divisional or Business Unit pricings,
such as in frame agreements, key accounts or industrial
segment requirements, to ensure consistency.
6. Tools and processes Specifies, realizes and implements pricing tools and processes
to support professional pricing at all management levels.
7. Knowledge sharing Spreads knowledge and supports its application throughout
the area of accountability. Drives increased profitability via
established professional pricing infrastructure.
© ABB 2018 Page No: 127
E/S - D
Communication – 3
Networking – 3
established solutions. Building knowledge of Ownership & Performance – Team Leaders / Specialists level
E/S - E under direct supervision or independently. May
instruct or coach junior colleagues. Business Acumen – 1
Communication – 2
Networking – 2
© ABB 2018 Page No: 128
Job: Product Management Manager

Typical Local Business Unit Manager (or) Local Product Group Job Ref: A004050. Version C
Reporting Line:
Manager
Mission Plan, monitor and develop a product/system/service portfolio for a local Product
Statement: Group/Business Unit. Implement global product management and business strategy and
manage associated portfolio planning, investment and development activity to meet
requirements of the markets allocated to the local unit. Lead Product Management team in
order to meet local unit results.
Main Account- 1. Portfolio management Manages a product/system/service portfolio within the local
abilities: unit (of software, hardware or services) throughout its whole
life cycle, with responsibility for product/system/service
profitability. Leads continuous business analysis of the existing
portfolio and potential new portfolio items and contributes to
decisions on product/system/service obsolescence and end-of
life in strict cooperation with Global Product Managers.
2. Product strategy Translates global product management and local business unit
strategy into the local product/system/service portfolio
through market and customer segmentation, and continuously
analyses the content of the local unit portfolio with a focus on
new potential products/system/service. Contributes to the
definition of new product/system/service line or product
portfolio strategies providing inputs to Global Product
Managers.
3. Market analysis Analyses and tracks market, technology, competitor and
customer requirements related to the product/system/service
business and determines competitive attributes, prioritization
and value proposition. Identifies needs, opportunities, risks and
positioning against competition and feeds information to
global team as input to decision making.
4. Product business plan Directs creation of the local product/system/service business
plan, ensuring fit with global strategy. Defines the business
model and approves the pricing model. Makes decisions and
approves prioritization on local product/system/service
portfolio development activities.
5. Customer relations Manages challenging customer escalations and non-
conformities. Contributes to local business unit
product/system/service certification and factory approval.
6. People leadership and Leads the local Product Management team in order to meet the
development P&L target of the local unit. Ensures (with HR Manager support)
that the Local Product Management organization is properly
organized, staffed, skilled and directed. Guides, motivates and
develops direct subordinates within HR policies.
© ABB 2018 Page No: 129
Specialists level
L/M - C area. Focus balances leadership and subject Collaboration & Trust – Management / Senior Specialists
Influencing – 4
Specialists level
L/M - D and performance management. Management Collaboration & Trust – Management / Senior Specialists
expertise.
Influencing - 3
© ABB 2018 Page No: 130
Job: Product Manager

Typical Product Management Manager (or) Local BU Marketing Job Ref: A004060. Version C
Reporting Line: and Sales Manager (or) Local Business Unit Manager
(or) Local Product Group Manager
Mission Support business results by overseeing all steps in the product, system or service life cycle
Statement: including development, launch, maintenance, pricing, and profitability.
Main Account- 1. Product lifecycle Manages new products/system/service launch and life cycle
abilities: from phase-in to phase-out. Coordinates and supervises the
product road map. Defines and oversees recovery plans as
necessary.
2. Profitability Responsible for the profitability and life cycle of one
product/system/ service line/group by defining
product/system/service pricing guidelines and market position.
3. Product monitoring Oversees inventory levels and sales volumes on a regular basis to
ensure ability to fulfil customer orders. Tracks and analyzes
product/system/service performance and trends in terms of
volume and profitability.
4. Analysis Coordinates analysis to evaluate market and contribute to
marketing plan development.
5. Sales support Ensures technical and commercial support to Sales force for
critical or special negotiations.
6. R&D Works with Research & Development (R&D) to propose and

evaluate product feasibility projects and roadmaps for new
products/system/service and variants.
7. Marketing plan Collaborates with internal Marketing and Sales teams to define
the marketing plan, including marketing communication
activities, training activities and sales initiatives.
within HR policies.
© ABB 2018 Page No: 131
Specialists level
L/M - D
expertise.
Influencing - 2
L/M - E responsible for performance reviews for team
members. Business Acumen – 2
Influencing – 2
© ABB 2018 Page No: 132
Job: Product Specialist

Typical Product Management Manager (or) Product Manager Job Ref: A004070. Version B
Reporting Line: (or) Marketing Manager
Mission Perform various product, system or service life cycle activities supporting development,
Statement: launch, maintenance, pricing, and profitability.
Main Account- 1. Product launch Supports the product/system/service development process

abilities: from project specification to product/system/service launch.
Assists sales and marketing teams in the launch and selling of
new products/systems/services.
2. Customer relations Collaborates with internal teams (i.e. Manufacturing, Quality,
Engineering, Research & Development, Supply Chain, and
Logistics) to ensure customer satisfaction. Assists with
resolution of customer product/system/service issues and may
accompany internal partners to customer sites.
3. Sales targets Participates in determining sales targets for sales force.
4. Marketing plan Collaborates to define marketing plans in order to promote

sales activities.
5. Training Delivers new product/system/service training to internal teams
and customers.
6. Price list Prepares price lists for review and approval, and delivers
customer quotations.
7. Analysis Prepares various analyses by market, product and competitors.
Collaborates with internal teams to share data as needed.
8. Marketing tools Contributes to the preparation of marketing tools to support
the business and the Sales organizations.
9. Product improvement Proposes new product/system/service development or
product/system/ service enhancements in order to offer
suitable and unique solutions to customer needs. Contributes
to the definition of new product/system/ service technical
characteristics by providing specific expertise.
© ABB 2018 Page No: 133
Leads development of new solutions for complex Ownership & Performance – Management / Senior
projects / challenges. Imparts knowledge to Specialists level
E/S - C other professionals through coaching. Collaboration & Trust – Management / Senior Specialists
level

Communication – 3
E/S - D

Communication – 2
Networking – 2
E/S - E under direct supervision or independently. May
instruct or coach junior colleagues. Analyzing and Proposing Solutions – 2
Communication – 1
Networking – 1
© ABB 2018 Page No: 134
4.2 Functional Area – Research & Development
Research & Development (R&D) is the design, development, identification and managing of new concepts and
technologies for products, processes and systems to fulfil local, regional and global market requirements
according to strategy. It also includes cooperation with universities to secure access to leading edge technology
and resources for ABB.
Research is the exploration of future technologies and trends, with high risk of failure, where the results are not
clearly defined at outset and often intangible, usually with broad relevance to ABB.
Development is mostly predictable, with the aim to limit and control risks, where the results are typically well-
defined, including significant share of product maintenance and mostly with specific relevance to a business unit.
Job Family – R&D
R&D is planned research or critical investigation aimed at discovery of new knowledge with the hope that such
knowledge will be useful in developing a new product, process or solution – or with the hope of bringing about a
significant improvement to an existing product, process or solution.
Job Family – Business R&D
Business R&D is the translation of research findings or other knowledge into a plan or design for a new product,
process or system/solution, or for a significant improvement to an existing one, whether intended for sale or use.
It includes the conceptual formulation, design, and testing of product alternatives, construction of prototypes, and
operation of pilot plants. It does not include routine or periodic alterations to existing products, production lines,
manufacturing processes, and other ongoing operations even though those alterations may represent
improvements. Development does not include market research or market testing activities.
Job Family – Testing & Laboratory
Testing & Laboratory is the design, management, coordination and facilitation of testing activities for evaluation,
searching for or exploring product (including software) or process alternatives, design modifications, calibration,
simulation and problem solving, providing analysis and verification to support decision making. It can also include
ensuring that products are certified before sale or industrialization in accordance with requirements and
international, regional or local standards. It is not related to any specific customer order.
Job Family – R&D Project Management
The purpose of R&D Project Management is to execute R&D projects to achieve project targets and results. It
encompasses meeting defined (strategic) objectives, schedules, and budgets as other types of projects. However
R&D projects can be very different from other types of projects in that the outcomes may be long-term,
dependent on actions by others or be difficult to define: project end goals (a well-defined set of milestones and
deliverables) may be known but the method and path for achieving them (e.g. research, engineering) are not;
project execution methods may be well known but the end goals are not; or neither methods nor goals may be
well known. This challenge and complexity need to be managed and controlled throughout the activities.
© ABB 2018 Page No: 135
R&D Group Chief Technology Officer (CTO) Leadership/Management A
Group Research Manager Leadership/Management A
R&D/Research Portfolio Manager Leadership/Management A
Group Research Area Manager Expert/Specialist B, C
Research Center Manager Leadership/Management B, C
Research Department Manager Leadership/Management C
Research Team Manager Leadership/Management C, D
Corporate Research Fellow Expert/Specialist B
Senior Principal Scientist Expert/Specialist C
Principal Scientist Expert/Specialist D
Senior Scientist Expert/Specialist D
Scientist Expert/Specialist E
Associate Scientist Expert/Specialist E
Business R&D Global R&D/Technology Manager Leadership/Management A, B
Country CTO/R&D Manager Leadership/ Management B, C
R&D/Technology Manager Leadership/Management B, C, D
R&D Team Manager Leadership/Management C, D, E
R&D Corporate Executive Engineer Expert/Specialist B
R&D Senior Principal Engineer Expert/Specialist C
R&D Principal Engineer Expert/Specialist D
R&D Senior Engineer Expert/Specialist D
R&D Product Manager Expert/Specialist D
R&D Engineer Expert/Specialist E
R&D Associate Engineer Expert/Specialist E
R&D Support Specialist Expert/Specialist E, F
Technical Writer Expert/Specialist E, F
Testing & Testing & Laboratory Manager Leadership/Management C, D

Laboratory
Testing & Laboratory Specialist Expert/Specialist D, E
Testing & Laboratory Technician Technician E, F
Testing & Laboratory Assistant Technician F
R&D Projects Director Leadership/Management B
© ABB 2018 Page No: 136
Senior R&D Project Manager Leadership/Management C
R&D Project R&D Project Manager Leadership/Management D

Management
Associate R&D Project Manager Leadership/Management E
© ABB 2018 Page No: 137
Functional Area: Research & Development Job Family: R&D
Job: Group Chief Technology Officer (CTO)

Typical Group CEO Job Ref: B001010. Version B
Reporting Line:
Mission Responsible for identification and exploration of scientific and technological topics for
Statement: the purpose of uncovering and enabling development of valuable new products,
processes, and services to fill current and future market needs according to strategy.
Foster innovation and develop and secure research and development (R&D) capabilities in
Group Function R&D, Corporate Research Centers and business Divisions.
Main Account- 1. Technical and scientific Coordinates R&D and reports to Chief Executive Officer (CEO)
abilities: proficiency and and Executive Committee (EC). Ensures the alignment of
leadership strategies, processes and corresponding R&D plans. Follows up
progress. Facilitates technology issues cross Divisions and
Research Centers.
2. Technology direction Responsible for creation and execution of Company R&D

strategy in agreement with CEO and EC. Creates, plans and
follows up Company R&D/ Technology Road Map.
3. Innovation and Develops, secures and facilitates the innovation process, and
creativity ensures Key Performance Indicators (KPIs) are in place to be
tracked.
4. Projects, processes and Ensures R&D projects are delivered on time and on budget.
tools Ensures that actions and decisions taken are approved in
accordance with prevailing policies and instructions. Drives,
influences and facilitates cooperation around market standards
and guidelines important to the Company.
5. R&D context Aligns R&D with Corporate Strategy function to define market
oriented R&D activities.
6. Knowledge transfer Ensures transfer of technology and knowledge between the

business and internal partners (Local and Global Business Units
and laboratories).
7. Network and visibility Represents R&D to customers and internal/external

stakeholders. Ensures representation to relevant universities
and institutions.
8. Intellectual property Ensures IP strategies are created, targets set and followed up.
(IP) and risk management
9. Finance and budget Responsible for R&D budget and targets, set in accordance
with parameters decided by CEO.
10. People leadership and Ensures that people processes are in place to enable
development appropriate organization, competence and skills to exist or be
developed. Guides, motivates and coaches team and
individuals, both direct and indirect.
© ABB 2018 Page No: 138
L/M - A Organizational Leadership. Leads organizations Safety & Integrity – Leadership / Expert level
ABB’s workforce.
© ABB 2018 Page No: 139
Job: Group Research Manager

Typical Re- Chief Technology Officer (CTO) Job Ref: B001020. Version B
porting Line:
Mission Lead research and development (R&D) in the core technology areas by coordinating
Statement: global and local resources in the development of new concepts, technologies, technology
platforms, and intellectual property.
Main Account- 1. Technical and scientific Coordinates the global research areas and reports to CTO.
abilities: proficiency and Ensures the alignment of strategies, processes and
leadership corresponding R&D plans. Follows up progress. Facilitates
technology issues cross Divisions and Research Centers. Gets
involved at an operational level with important and critical
technology issues when necessary.
2. Technology direction Defines strategic research direction together with the

business Divisions and CTO. Ensures the creation of the global
technology roadmaps and project portfolio for the global
research areas.
3. Innovation & creativity Builds and maintains a culture of innovation and actively seeks
new opportunities and solutions.
4. Projects, processes and Sets targets, oversees execution of technology road maps for
tools the research areas, and ensures achievement of research area
performance targets. Ensures appropriate project planning
and execution and solves prioritization issues together with
the Research Centers.
5. R&D context Facilitates partnering between the Research Centers and

business Divisions to ensure appropriate requirements are
included in the strategic technology roadmaps.
6. Knowledge transfer Supports and oversees transfer of technology and knowledge

between the Corporate Research Center (CRC) and internal
partners (Divisions, Business Units and relevant CRC teams).
7. Network and visibility Establishes and maintains effective relationships with global
and local research community, networks with universities, and
supports local marketing and promotional activities.
8. Intellectual property Ensures appropriate legal contracts for IP and licensing of

(IP) and risk management technology.
9. Finance and budget Ensures financial planning and budgeting for the research
areas. Monitors ongoing progress against financial targets
and defines action plans where necessary.
10. People leadership and Ensures that people processes are in place to enable the
developed. Guides, motivates and coaches team and
© ABB 2018 Page No: 140
ABB’s workforce.
© ABB 2018 Page No: 141
Job: R&D/Research Portfolio Manager

Typical Chief Technology Officer (CTO) Job Ref: B001045. Version A
Reporting Line:
Mission Lead research and development (R&D) in the core technology areas by coordinating global
Statement: and local resources in the development of new concepts, technologies, technology
platforms, and intellectual property.
Main Account- 1. Technical and scientific Coordinates the global research areas and reports to CTO.
abilities: proficiency and Ensures the alignment of strategies, processes and
leadership corresponding R&D plans. Follows up progress. Facilitates
technology issues cross Divisions and Research Centers.
Gets involved at an operational level with important and
critical technology issues when necessary.
2. Technology direction Defines strategic research direction together with the

business Divisions and CTO. Ensures the creation of the
global technology roadmaps and project portfolio for the
global research areas.
3. Innovation & creativity Builds and maintains a culture of innovation and actively
seeks new opportunities and solutions.
4. Projects, processes and Sets targets, oversees execution of technology road maps for
tools the research areas, and ensures achievement of research area
performance targets. Ensures appropriate project planning
and execution and solves prioritization issues together with
the Research Centers.
5. R&D context Facilitates partnering between the Research Centers and

business Divisions to ensure appropriate requirements are
included in the strategic technology roadmaps.
6. Knowledge transfer Supports and oversees transfer of technology and

knowledge between the Corporate Research Center (CRC)
and internal partners (Divisions, Business Units and relevant
CRC teams).
7. Network and visibility Establishes and maintains effective relationships with global
and local research community, networks with universities,
and supports local marketing and promotional activities.

9. Organization and Ensures that people processes are in place to enable the
people development appropriate organization, competence and skills to exist or
be developed. Guides, motivates and coaches team and
© ABB 2018 Page No: 142
10. Finance and budget Ensures financial planning and budgeting for the research
areas. Monitors ongoing progress against financial targets
and defines action plans where necessary.

ABB’s workforce.
© ABB 2018 Page No: 143
Job: Group Research Area Manager

Typical Group Research Manager Job Ref: B001040. Version B
Reporting Line:
Mission Develop world leading technologies and competences in a specific research area,
Statement: overseen by a Group Research Manager. Coordinate global resources in basic and applied
research for the development of new concepts, technologies and solutions.
Main Account- 1. Technical and scientific Uses own expertise within Research Area to manage project
abilities: proficiency and portfolio activities. Serves as global technical resource
leadership regarding the technology area. Reports technical content to
steering committee.
2. Technology direction Defines strategic research direction. Develop Strategic

Resource and Technology Plan for a specific Research Area.
3. Innovation and Actively seeks new opportunities and solutions through

creativity collaboration internally and externally.
4. Projects, processes and Manages Research Area project portfolio based on strategic
tools value for ABB. Sets targets, oversees execution of projects,
and ensures fulfilment of targets. Coordinates project
planning and execution among all local Corporate Research
Centers (CRCs) within the technology area. Ensures multi-
project management for Research Area project portfolio.
5. R&D context Partners with Business Units to ensure appropriate

requirements within R&D projects. Evaluates market
requirements and innovation and integrates feedback into
global research and development (R&D) strategies.

between the CRC and internal partners (Business Units and
relevant CRC teams).
7. Network and visibility Establishes and maintains effective relationships with the
research community and networks with universities. Supports
marketing and promotional activities (employer branding).
Presents strategic technology plan at Group Technology
Forum.

9. Finance and budget Prepares project budget for Research Area project portfolio.
Monitors ongoing progress against financial targets and
defines action plans where necessary.
10. People leadership and Manages global resource portfolio. Prepares global resource
development budget for Research Area. Defines and agrees resource and
skills plan with local CRC.
© ABB 2018 Page No: 144
E/S - B Established thought leader and acknowledged Safety & Integrity – Leadership / Expert level
expert both within the organization as well as Customer Focus & Quality – Leadership / Expert level
outside of ABB. Often an internationally Innovation & Speed – Leadership / Expert level
recognized leader and contributor in field of
expertise. Leads development of breakthrough
solutions for complex projects / challenges
through mastery of own discipline and thorough
understanding of other disciplines. Generally has
a significant impact on the global organization.
E/S - C Expert and individual contributor within the Safety & Integrity – Management / Senior Specialists level
© ABB 2018 Page No: 145
Job: Research Center Manager

Typical Chief Technology Officer (CTO) Job Ref: B001050. Version B
Reporting
Line:
Mission Lead the local staff and manage operations of the local Corporate Research Center (CRC)
Statement: laboratory. Support local, regional, and global businesses through the development of
new concepts, technologies, technology platforms, and intellectual property for an
assigned technology group.
Main Account- 1. Technical and scientific Serves as the key technical resource for the local
abilities: proficiency and country/Region regarding technologies addressed by the local
leadership Research Center/laboratory.
2. Technology direction Oversees the creation of the local technology roadmap for the
local Corporate Research Centers (CRCs) and supported
technologies. Plans and ensures an optimal project portfolio
for the local CRC.
3. Innovation and Builds and maintains a culture of innovation by attracting,

creativity motivating, and retaining creative experts and specialists.
4. Projects, processes and Sets targets, oversees execution of global and local research
tools projects, and ensures achievement of local CRC performance
targets. Coordinates project planning and execution with
other Research Centers where appropriate.
5. R&D context Partners with Local Business Unit management to ensure

appropriate representation of needs within R&D projects.
Evaluates local market requirements and innovation and
provides feedback to global product, manufacturing and R&D
strategies.

between the local CRC and internal partners (Local and Global
Business Units and laboratories).
7. Network and visibility Establishes and maintains effective relationships with local
research community, networks with local universities, and
supports local marketing and promotional activities. Ensures
proper branding of research.

(IP) and risk management technology between country and ABB Group.
9. Finance and budget Oversees local financial planning and budgeting. Monitors
ongoing progress against financial targets and defines action
plans where necessary.
© ABB 2018 Page No: 146
10. People leadership and Ensures that the local CRC is properly organized and staffed
development with top/world-class talents. Guides, coaches, motivates and
develops direct and indirect staff. Ensures transfer of
employees to business units and vice versa and that job
rotation process/plans are in place. Promotes career
development and secures succession of key roles.

Leadership of one or more organizational Innovation & Speed – Leadership / Expert level
area(s). Requires in-depth knowledge of
company's goals and plans. Clear focus on
organizational leadership over subject matter
Specialists level
© ABB 2018 Page No: 147
Job: Research Department Manager

Typical Re- Research Center Manager Job Ref: B001060. Version B
porting Line:
Mission Lead a team of Research and Development (R&D) Scientists in the identification and
Statement: development of new concepts, technologies, technology platforms, and intellectual
property for a department comprising multiple distinct technology groups.
Main Account- 1. Technical and scientific Serves as a technical resource for internal (research
abilities: proficiency and colleagues and management, business units) and external
leadership contacts (customers, technology groups, R&D funding
bodies, educational institutions, etc.).
2. Technology direction Creates technology roadmaps for assigned areas within the
department. Provides input regarding technology strategy
planning.
3. Innovation and Drives and fosters a culture of innovation within the

creativity department.
4. Projects, processes and Plans and ensures an optimal project portfolio for the
tools department. Plans capacity, people and resources for R&D
projects. Recommends, develops, and improves processes
and procedures to enhance local laboratory operations.

provides feedback to appropriate product, manufacturing
and R&D strategies.

knowledge within the department, between the local
Corporate Research Center (CRC) and internal partners (Local
and Global Business Units and laboratories).
7. Network and visibility Actively contributes to scientific and technical bodies both
inside and outside the Company. Promotes ABB R&D
internally and externally to foster cooperation and knowledge
sharing with external resources and communities. Prepares
articles for scientific publications. Builds, develops and
maintains strong relationships with internal (research area
management, Business Unit leadership, Global Account
Managers, etc.) and external (customers, universities, etc.)
contacts.
8. Intellectual property Ensures action is taken to manage risks and that appropriate
(IP) and risk management consideration is given to IP issues when collaborating with
other parties.
9. Finance and budget Establishes and recommends team operational budget to be

approved by Research Center Manager.
© ABB 2018 Page No: 148
10. People leadership and Manages assigned resources for R&D activities, assigns tasks
development to team members, and supervises workload and work
allocation within the project team. Ensures appropriate
competencies are developed and acquired within the team to
support development of future products and systems.

© ABB 2018 Page No: 149
Job: Research Team Manager

Typical Research Department Manager Job Ref: B001070. Version B
Reporting
Line:
Mission Lead a team of Research and Development (R&D) Scientists in the identification and
Statement: development of new concepts, technologies, technology platforms, and intellectual
property for an assigned technology group.
Main Account- 1. Technical and scientific Serves as a technical resource or provides technical support
abilities: proficiency and for internal (research colleagues and management and
leadership business nits) and external contacts (customers, technology
groups, R&D funding bodies, educational institutions, etc.).
2. Technology direction Gives input to technology roadmaps for assigned technology

areas within the group.

4. Projects, processes and Identifies, selects, and recommends projects for

tools implementation. Plans capacity, people and resources for R&D
projects. Oversees project implementation and ensures
financial and substantive supervision over the project.
Ensures completion of technical reports and documentation
to ensure appropriate knowledge transfer based on project
results. Coordinates with other Research Centers where
applicable.
5. R&D context Ensures that research findings, innovation and customer and
market developments are considered in project proposals.

within the team, between internal partners (Local and Global
7. Network and visibility Builds, develops and maintains strong relationships with
internal (research area management, Business Unit leadership
etc.) and external (customers, universities, etc.) contacts.
Presents research area/s to customers and partners and
group competencies and results internally. Actively
contributes to scientific and technical bodies both inside and
outside the Company. Promotes ABB R&D internally and
externally to foster cooperation and knowledge sharing with
external resources and communities.
8. Intellectual property Responsible for risk and opportunity assessment and

(IP) and risk management mitigation strategy in own area.
© ABB 2018 Page No: 150
9. Finance and budget Prepares annual budget in cooperation with Research
Department Manager.
10. People leadership and Manages assigned internal and external resources for R&D
development activities, assigns tasks to team members, and supervises
workload and work allocation within the project team. Ensures
appropriate competencies are developed and acquired within
the team to support development of future products and
systems. Ensures talent management of the individuals in the
team, giving feedback on performance, coaching, providing
development and career opportunities

Specialists level
expertise.
© ABB 2018 Page No: 151
Job: Corporate Research Fellow

Typical Research Center Manager Job Ref: B001080. Version A
Reporting
Line:
Mission Support the development and execution of corporate technology strategy by being a
Statement: global ABB authority and key reference point for technical direction in one domain or
across several technology areas. Focus on future scenarios and transform the
technology landscape.
Main Account- 1. Technical and scientific Acts as a leading authority in ABB relevant expertise area
abilities: proficiency and where the recognized expertise may be broad across
leadership technology areas (i.e. at systems level) or deep in one
technology area. Solves critical technical questions/problems
across a demanding, broad environment.
2. Technology direction Maintains a broad view of emerging technologies and

contributes in roadmap definition.
3. Innovation and Actively seeks new opportunities and solutions and

creativity contributes key creative ideas to projects and programs.
4. Projects, processes and Acts as project leader or senior project member providing
tools experience and expertise in execution and use of supporting
tools and methods.
5. R&D context Demonstrates outstanding knowledge of markets and

technologies (ABB and competition) in relevant ABB domain.
6. Knowledge transfer Works and acts as mentor, internal consultant and advisor to
other technical experts e.g. Senior Principal Scientists, within
own ABB domain.
7. Network and visibility Contributes to a variety of management boards (internally

and externally).
Publishes and lectures internationally, both internally and

externally.
8. Intellectual property Actively works to secure ABB intellectual property in own area
(IP) and risk management of expertise and relevant domains. Develops IP strategies for
ABB relevant areas and domains. Identifies and manages
risks in R&D projects as well as in own organization.
© ABB 2018 Page No: 152
solutions for complex projects / challenges R&D Technical/ Scientific Expertise - 5
through mastery of own discipline and thorough R&D Innovation - 5
understanding of other disciplines. Generally R&D Context - 5
has a significant impact on the global R&D Projects, Processes and Tools - 5
organization. Communication - 5
R&D Risk and IP Management - 5
© ABB 2018 Page No: 153
Job: Senior Principal Scientist

Typical Research Team Manager (or) Research Department Job Ref: B001090. Version A
Reporting Manager (or) Research Center Manager
Line:
Mission Support strategic corporate technology direction by being globally recognized as one of
Statement: few authorities (technical/scientific leader) in ABB in relevant expertise area. Evaluate
technologies and market (ABB and competition) in relevant ABB domain and support
Global Program Managers in strategy definition.
Main Account- 1. Technical and scientific Works as an authority in ABB in relevant key area,
abilities: proficiency and acknowledged on Division level. Provides scientific expertise
leadership and a theoretically sound yet practical approach in solution of
complex and advanced problems. Demonstrates breadth of
knowledge in addition to deep skill in own discipline.
2. Technology direction Identifies and drives research work in ABB key area, and being
highly recognized by Corporate Research Center (CRC) and the
relevant Business Units actively contributes to the
development of CRC strategic technology plans and project
portfolio.
3. Innovation and Applies a wide variety of scientific principles and technology

creativity concepts to projects and problems. Submits invention
disclosures and implements creative ideas based on customer
needs.
tools and methods, as well as recommending improvements.
5. R&D context Proactively acts to understand current and future ABB and
end customer needs and to propose and implement effective
solutions.
6. Knowledge transfer Acts as mentor, consultant and active source of advice and
leadership for others on a variety of knowledge and skills.
7. Network and visibility Has an active and acknowledged role in the international
research community, both internally and external to ABB,
within own expertise area(s). Reviews and writes a number of
high profile publications and delivers lectures at both internal
and external forums. Develops long-term partnerships with
ABB partners and key customers.
8. Intellectual property Protects ABB intellectual property through creation of IP

(IP) and risk management strategies and filing of key patents. Holds several patents in
key areas.
© ABB 2018 Page No: 154
Leads development of new solutions for complex
Specialists level
R&D Technical/ Scientific Expertise - 4

R&D Innovation - 4
R&D Context - 4
R&D Projects, Processes and Tools - 4
Communication - 4
R&D Risk and IP Management – 4
© ABB 2018 Page No: 155
Job: Principal Scientist
Typical Re- Research Team Manager (or) Research Department Job Ref: B001100. Version A
porting Line: Manager
Mission Support strategic corporate technology direction by using in-depth technical expertise
Statement: in own research area(s) to drive and initiate research work and ensure innovative
solutions with customer value.
Main Account- 1. Technical and scientific Works within ABB, across relevant organizational boundaries,
abilities: proficiency and as an acknowledged expert in at least one technical or
leadership scientific area. Masters and drives development within own
expertise area, as well as maintaining knowledge of other
related areas and disciplines in order to make connections
between them.
2. Technology direction Actively contributes to the development of Corporate

Research Center (CRC) strategic technology plans and project
portfolio. Supports strategic technology direction in
corresponding global research program through own
research.
3. Innovation and Applies a wide variety of scientific principles and technology

creativity concepts to achieve project results and solve problems.
Submits invention disclosures - and implements creative ideas
based on customer needs.
tools and methods.
5. R&D context Identifies customer value and secures project delivery and
results by ensuring familiarity with the technology strategies
in one or more of ABB´s businesses relevant to own area of
expertise. Proactively proposes and implements effective
solutions to improve operations and customer satisfaction,
based on a thorough understanding of current and future ABB
and end customer needs.
6. Knowledge transfer Proactively shares scientific/technical expertise with others in

ABB. Consulted as an expert in projects and initiatives,
interprets internal and external business/technical issues and
recommends best practices in own discipline. Acts as mentor
within own organization and strives to develop others.
7. Network and visibility Known within Corporate Research and relevant business units
in own area. Acts outside own group/unit and has a
professional network outside of ABB. Makes contributions to
scientific literature and conferences.
8. Intellectual property Actively works to secure and develop ABB intellectual property
(IP) and risk management in own area of expertise and relevant domains. Identifies and
manages risks in R&D projects as well as in own organization.
© ABB 2018 Page No: 156
E/S - D Individual contributor using in-depth knowledge Safety & Integrity – Management / Senior Specialists level
Comprehensive knowledge of related disciplines Specialists level
R&D Technical/ Scientific Expertise – 3
R&D Innovation - 3
R&D Context - 3
Communication - 3
© ABB 2018 Page No: 157
Job: Senior Scientist

Typical Research Team Manager (or) Research Department Job Ref: B001110. Version B
Reporting Line: Manager
Mission Support strategic corporate technology direction by focusing on and contributing

Statement: significantly to successful project results, including relevant patent applications on
behalf of the organization.
Main Account- 1. Technical and Works within relevant parts of Corporate Research Center
abilities: scientific proficiency (CRC) as an acknowledged expert in own research field.
and leadership Ensures has solid knowledge of drivers, as well as state-of-
the art technologies, tools and methods, in own competence
area. Communicates research via clear and comprehensive
reports and publications.
2. Technology direction Contributes to the development of CRC strategic technology

plans and project portfolio.
3. Innovation and Finds new ways of problem solving by applying own ideas
creativity and creating own hypotheses and ways to validate them.
4. Projects, processes Leads projects or contributes as an experienced project

and tools member. Demonstrates solid working knowledge and
actively applies relevant processes, methods and tools.
5. R&D context Has a sound knowledge of state-of-the-art academic

thinking in own area, as well as of ABB products and
technologies. Proactively acts to understand ABB and end-
customer needs. Evaluates problems, proposes and
implements effective solutions.
6. Knowledge transfer Serves as a subject matter expert to the project, providing

guidance to colleagues and more junior team members,
acting as a mentor and sharing lessons learned.
7. Network and visibility Makes comprehensive presentations in relevant internal and

sometimes external forums to share expertise and establish
self as an expert in own field.
8. Intellectual property Initiates IP generation in and around own expertise area.

(IP) and risk Identifies and manages risks in R&D projects.
management
© ABB 2018 Page No: 158
solutions. Comprehensive knowledge of related
Specialists level
R&D Innovation - 3
R&D Context - 2
Communication - 2
© ABB 2018 Page No: 159
Job: Scientist
Typical Re- Research Team Manager (or) Research Department Job Ref: B001120. Version B
Mission Support strategic corporate technology direction by focusing on solving industrial

Statement: problems through reliable research work.
Main Account- 1. Technical and scientific Works as an independent and reliable researcher in research
abilities: proficiency and and development (R&D) projects, using solid competency in
leadership technologies, tools and methods in own specialist area to
solve applied research and technology problems or to
determine and develop ways to more effectively solve them.
Communicates results through independently written reports
and publications. Actively follows the scientific discussions in
own competence area and contributes independently.
2. Technology direction Understands the key business drivers for ABB and Corporate
Research in order to make judgments and contribute to
results.
3. Innovation and Contributes to R&D project results with own, creative ideas
creativity and scientific way of working. Proposes follow-up projects
and activities in own research area based on new ideas.
4. Projects, processes and As project member or (sub-) project leader ensures alignment
tools with assigned targets (time, cost, quality) and coordinates
activities. Maintains good understanding of and actively
applies relevant R&D processes and tools.
5. R&D context Has a basic overview of state-of-the-art academic thinking in

own area, as well as of ABB products and technologies.
Understands what creates customer value in own R&D
projects and works to improve operations and increase
customer satisfaction in accordance with incoming requests.
Identifies technical drivers for R&D projects in own area.
6. Knowledge transfer Independently writes technical reports and scientific

publications for both internal and external audiences. Shares
own technical/scientific knowledge within own projects and
supports colleagues in applying specialist processes and
tools to ensure timely and qualitative results.
7. Network and visibility Participates in networks in own research area including

relevant academic networks.
8. Intellectual property Independently submits business relevant patent applications

(IP) and risk management to strengthen ABB’s strategic position in the market.
Contributes to IP discussions and safeguards ABB´s
intellectual property in own specialist area. Identifies risks in
own R&D projects.
© ABB 2018 Page No: 160
E/S - E Individual contributor using prior theoretical Safety & Integrity – Team Leaders / Specialists level
organization. May work under direct R&D Technical/ Scientific Expertise - 2
supervision or independently. May instruct or R&D Innovation - 2
coach junior colleagues. R&D Context - 2
Communication - 2
© ABB 2018 Page No: 161
Job: Associate Scientist

Typical Research Team Manager (or) Research Department Manager Job Ref: B001130. Version A
Reporting
Line:
Mission Support strategic corporate technology direction by contributing reliably to research

Statement: activities and applying technical skills in a structured way.
Main Account- 1. Technical and scientific Performs assigned research/engineering tasks reliably as a
abilities: proficiency and member of research and development (R&D) projects,
leadership applying technical knowledge to a variety of activities and
contributing with own ideas. Demonstrates solid technical
proficiency in own competence area and documents work and
writes technical reports with some supervision.
2. Technology direction Is aware of R&D direction relevant to the activities at hand.
3. Innovation and Contributes to R&D projects with own ideas. Proposes follow-
creativity up activities based on project result.
4. Projects, processes & Works as a reliable R&D project member and has capability to
tools be work-package responsible, applying a structured way of
working.
5. R&D context Gathers information about relevant ABB products and

technologies and develops an understanding of the technical
drivers and customer value in order to achieve efficiency in
own R&D activities.
6. Knowledge transfer Contributes actively in teams. Consults team members and

senior colleagues to gain information and knowledge.
7. Network and visibility Builds up own relevant internal network to support ongoing
activities.
8. Intellectual property Works to gain understanding of the importance of IP in

(IP) and risk management industry and risk management in R&D projects.

established solutions. Building knowledge of
related disciplines in the organization. May work
under direct supervision or independently. May R&D Technical/ Scientific Expertise - 1
instruct or coach junior colleagues. R&D Innovation - 1
R&D Context - 1
Communication - 1
© ABB 2018 Page No: 162
Functional Area: Research & Development Job Family: Business R&D
Job: Global R&D/Technology Manager

Typical Division President (or) Business Unit Managing Job Ref: B002010. Version B
Reporting Line: Director (or) Product Group Manager (and) Chief
Technology Officer (or) Division Technology
Manager
Mission Responsible for identification, exploration and implementation of technology/product

Statement: development and growth strategies within the Division to enhance and secure ABB´s
global position and profitability in the medium/long term. Ensure project execution.
Foster innovation and develop and secure research and development (R&D)
capabilities.
Main 1. Technical and scientific Coordinates Division/Business Unit/Product Group

Accountabilities: proficiency and technology and reports to Division Management. Ensures
leadership the alignment of strategies, processes and corresponding
R&D plans. Follows up progress. Facilitates technology
issues within Division/Business Unit and cross Divisions. Is
involved at an operational level in important and critical
technology issues and/or projects within Division/Business
Unit ensuring adherence to R&D gate model process.
2. Technology direction Responsible for creation and execution of

Division/Business Unit/Product Group R&D strategy in
agreement with Division Manager. Creates, plans and
follows up Division/Business Unit/Product Group
technology road map.
3. Innovation and Develops, secures and facilitates innovation process, and

creativity ensures key performance indicators (KPIs) are in place to be
tracked.
4. Projects, processes Ensures Division R&D projects are delivered on time and on
and tools budget.
Ensures that actions and decisions taken are approved in
accordance with prevailing policies and instructions.
Drives, influences and facilitates cooperation around
market standards and guidelines important to the Division.
5. R&D context Aligns R&D with Product Management function to define

market oriented R&D projects.

knowledge between the business and internal partners
(Local and Global Business Units and laboratories).
7. Network and visibility Represents the Technology function to customers and

internal/external stakeholders. Ensures representation to
relevant universities and institutions.
8. Intellectual property Ensures Division IP strategies are created, targets set and
(IP) and risk management followed up.
© ABB 2018 Page No: 163
9. Finance and budget Responsible for R&D budget and targets, set in accordance
with parameters decided by Division/Business
Unit/Product Group Manager and Chief Technology
Officer/Division Technology Manager.
10. People leadership and Ensures that people processes are in place to enable the
development appropriate organization, competence and skills to exist or
be developed. Guides, motivates and coaches team and

L/M - A Company Leadership. Enterprise Manager that Safety & Integrity – Leadership / Expert level
leads the organization. Manages organizations Customer Focus & Quality – Leadership / Expert level
with an emphasis on strategic decision making Innovation & Speed – Leadership / Expert level
mainly in a global or regional senior role.
ABB’s workforce.
© ABB 2018 Page No: 164
Job: Country CTO/R&D Manager

Typical Country Managing Director Job Ref: B002020. Version A
Reporting Line:
Mission Coordinate activities that support ABB’s interest and support ABB Business Units’ R&D
Statement: strategies on a country level enabling development of valuable new products, processes,
and services to fill current and future market needs. Enhance and support R&D to develop
and maintain cost-effective, common technology programs and processes, skills and
knowledge to meet the ABB business requirements with profitable growth, as per set
targets and guidelines.
Main Account- 1. Technology leadership Coordinates Research & Development (R&D) within a Country,
abilities: ensuring the alignment of strategies, processes and
corresponding R&D plans. Follows up progress. Facilitates
technology issues across local country Divisions/Business Units
and Research Centers.
2. Technology strategy Responsible for creation and execution of country R&D strategy
in agreement with Country Managing Director. Creates, plans
and follows up Country R&D/Technology Road Map.
3. Projects, processes and Drives, influences and facilitates cooperation around market
tools standards and guidelines important to the Country.
4. Knowledge transfer Facilitates transfer of technology and knowledge between the

business and internal partners (Local and Global Business Units
and Technology/Research Centers).
5. Finance and budget Responsible for Country R&D budget and targets, set in
accordance with parameters decided by Country Managing
Director for country specific initiatives.
6. Technology network Facilitates collaboration between ABB Group and the local
coordination Business Units. Enables, develops and supports close
coordination and continuous communication within the ABB
organization.
Responsible for the technology network and benchmarking
with internal and external research institutes, centers and
specialists. Represents the country organization in matters
related to ABB technology programs, projects and processes to
customers and other internal/external stakeholders.
7. University and funding Participates in selected boards and groups, or ensures ABB
agency collaboration representation, with Universities and Funding Agencies.
Facilitates the development of long-term cooperation and
frame agreements with Universities. Monitors University and
Funding Agency activities relevant to ABB in line with Business
Unit initiatives and negotiates conditions for participation in
technology activities relevant to ABB strategies.
8. Quality and value Ensures the technology/R&D programs and partnerships meet
management both quality requirements and management expectations with
regard to continuous improvement and compliance to ABB
directives, relevant standards and guidelines.
© ABB 2018 Page No: 165
9. People leadership and Ensures that people processes are in place to enable
developed, including a continuous competence development of
the R&D staff. Guides, motivates and coaches team and
individuals, both direct and indirect. Supports employer
branding activities together with HR according to identified
strategic capability needs.
Leadership of one or more organizational area(s). Ownership & Performance – Leadership / Expert level
Requires indepth knowledge of company's goals Collaboration & Trust – Leadership / Expert level
and process development. Typically accountable
Specialists level
for budget and policy recommendations and Innovation & Speed – Management / Senior Specialists level
medium term planning. Typically managing Ownership & Performance – Management / Senior
Collaboration & Trust – Management / Senior Specialists
area. Focus balances leadership and subject level
matter expertise.
© ABB 2018 Page No: 166
Job: R&D/Technology Manager

Typical Global R&D/Technology Manager (and) Local Job Ref: B002030. Version B
Reporting Business Unit Manager
Line:
Mission Implement technology development and growth strategies to enhance ABB’s global
Statement: position and profitability in the medium/long term. Manage research and development
(R&D) activities and resources by implementing technology projects using local and/or
internationally located resources focused on a specific technology or functional area (e.g.
hardware/software/electronic/ mechanical).
Main Account- 1. Technical and scientific Supports the development of design guidelines, technical
abilities: proficiency and drawings and documentation.
leadership
2. Technology direction Creates technology roadmaps for assigned domain. Defines,

together with local management, and executes the Business
Unit’s medium to long-term strategy (3-5 years) for own area of
responsibility.
3. Innovation and Develops culture and capability in own organization to ensure

creativity employees have the ability to challenge the status quo in
technical issues, projects and/or processes.
4. Projects, processes and Plans and ensures an optimal project portfolio for the team.
tools Plans capacity, people and resources for R&D projects.
Oversees efficient, timely and quality project execution using
the most appropriate internal and external resources and
partners (e.g. universities, Corporate Research Centers (CRCs)),
as well as tools. Recommends, develops, and improves
processes and procedures to enhance local operations. Applies
appropriate development and quality standards and monitors
local product quality and change requests to identify issues.
5. R&D context Partners with Local Business Unit management, Product

Management, Supply, Production and Sales to ensure
provides feedback to appropriate product, manufacturing and
R&D strategies. Understands technical or quality problems and
provides technical support.
6. Knowledge transfer Ensures information flow among all relevant parts of the
organization. Sets up and maintains channels for sharing
knowledge and state-of-the-art developments from different
sources (CRCs, universities etc.).
7. Network and visibility Actively contributes to technical bodies both inside and outside
the Company. Promotes ABB R&D internally and externally to
foster cooperation and knowledge sharing with external
resources and communities. Builds, develops and maintains
strong relationships with internal and external (customers,
© ABB 2018 Page No: 167
universities, etc.) contacts. Oversees appropriate participation
from ABB in relevant international technical committees. Acts
as local technology expert for special tasks in the wider
organization. Manages collaboration with local universities.
8. Intellectual property Ensures action is taken to manage risks. Supports appropriate

(IP) and risk management protection of newly created intellectual property, and assists in
defense and enforcement activities of related technology.
Supports monitoring and alerting IP issues to higher level
management.
9. Finance and budget Prepares annual and multi-year budget in cooperation with
local (& global) management.
support development of future products and systems. Ensures
(with HR support) that the area of responsibility is properly
develops direct and indirect employees with the support of HR
processes.

Typically managing through first line managers level
operational/tactical responsibilities. Often the level
human resource planning, selection, level
development and performance management. Collaboration & Trust – Management / Senior Specialists
matter expertise.
© ABB 2018 Page No: 168
Job: R&D Team Manager

Typical Re- R&D/Technology Manager Job Ref: B002040. Version B
porting Line:
Mission Support the R&D Manager for an assigned domain in the planning and management of
Statement: research and development (R&D) activities and resources. Support the development of
projects and identify the budget of the specific functional area (e.g.
hardware/software/ electronic/mechanical). Lead R&D Engineers in order to meet
requirements of product development projects.
Main Account- 1. Technical and scientific Serves as a technical resource for internal (research colleagues
abilities: proficiency and and management) and external contacts (customers,
leadership technology groups, R&D funding bodies, educational
institutions, etc.).
2. Technology direction Creates technology roadmaps for assigned domain. Provides

input to leadership regarding technology strategy planning.

4. Projects, processes and Plans and ensures an optimal project portfolio for the team.
tools Plans capacity, people and resources for R&D projects.
Oversees efficient, timely and quality project execution using
the most appropriate internal and external resources and
partners (e.g. universities, Corporate Research Centers
(CRCs)). Recommends, develops, and improves processes and
procedures to enhance local operations. Applies appropriate
development and quality standards and monitors local
product quality and change requests to identify issues.

provides feedback to appropriate product, manufacturing and
R&D strategies.

within the team, between internal partners (Local and Global
7. Network and visibility Actively contributes to technical bodies both inside and
outside the Company. Promotes ABB R&D internally and
externally to foster cooperation and knowledge sharing with
external resources and communities. Builds, develops and
maintains strong relationships with internal and external
(customers, universities, etc.) contacts.
8. Intellectual property Ensures action is taken to manage risks and that appropriate
(IP) and risk management consideration is given to IP issues when collaborating with
other parties. Responsible for risk and opportunity
assessment and mitigation strategy in own area.
© ABB 2018 Page No: 169
9. Finance and budget Prepares annual and multi-year budget in cooperation with
R&D Manager.
support development of future products and systems.

Specialists level
Specialists level
expertise.
L/M - E Supervises a team of employees in the execution Safety & Integrity – Team Leaders / Specialists level
members.
© ABB 2018 Page No: 170
Job: R&D Corporate Executive Engineer

Typical Re- Global BU Technology Manager (or) Global Product Job Ref: B002050. Version A
porting Line: Group Technology Manager
Mission As ABB global authority, lead research and development (R&D) activities in one domain or
Statement: across several technology areas in line with strategic plans and be key reference point for
future technical direction. Focus on future scenarios and transform the technology
landscape.
Main Account- 1. Technical and scientific Leads R&D activities by acting as the ABB ambassador in ABB
abilities: proficiency and relevant area, where the recognized expertise may be broad
leadership across technology areas (i.e. at systems level) or deep in one
technology domain. Solves critical technical
questions/problems across a demanding, broad environment.
2. Technology direction Impacts the future of the technology and directs strategic
plans, programs and projects.
3. Innovation and Is involved in solving highly complex problems for customers

creativity and authorities. Uses collaboration as a means to make break-
through technology innovations. Makes decisions based on
scientific/technology intuition and past experience when
necessary.
4. Projects, processes and Provides leadership and guidance in achieving project goals
tools and usage of tools. Shares lessons learned with the wider
organization and positively impacts the improvement of tools
and processes.
5. R&D context Focuses significant time in establishing and maintaining

relationships with key customers in order to maximize
understanding of customer’s technical direction and how to
apply this to ABB research and future developments.
6. Knowledge transfer Facilitates others’ sharing of knowledge, skills and

information across the ABB organization. Proactively brings
external information into the organization and distributes to
relevant parties. Publishes and lectures internationally, both
internally and externally.
7. Network and visibility Serves as an active member of the top research community,
both within ABB and externally. Shares own network with
others. Builds and maintains influential and senior level
contacts with relevant universities.
8. Intellectual property Demonstrates excellent overview of IP and develops IP

(IP) and risk management strategies for ABB relevant areas and domains. Pro-actively
works to identify and mitigate ABB technical and business
risks globally in and around own field.
© ABB 2018 Page No: 171
solutions for complex projects / challenges R&D Technical/ Scientific Expertise - 5
through mastery of own discipline and thorough R&D Innovation - 5
understanding of other disciplines. Generally has R&D Context - 5
a significant impact on the global organization. R&D Projects, Processes and Tools - 5
Communication - 5
© ABB 2018 Page No: 172
Job: R&D Senior Principal Engineer

Typical Re- R&D/Technology Manager (or) R&D Project Job Ref: B002060. Version A
Mission Define the research direction for the future by new/exceptional thinking and actively drive
Statement: new technology development by being a globally recognized technical authority in ABB
relevant technology area.
Main Account- 1. Technical and Is a recognized expert within ABB, across organizational
abilities: scientific boundaries, in at least one technology area or across a technical
proficiency and field. Maintains solid knowledge of state-of-the-art
leadership technologies, tools and methods in own area(s) and frequently
demonstrates, shares and connects own area of expertise with
other disciplines. Leads activities to assist customers in
problem-solving related to future technologies, and is actively
pursued by customers and colleagues for deep technical advice.
2. Technology Supports the business in preparing strategic plans and projects.

direction
3. Innovation and Acts as a leader in customer problem solving. Uses state-of-the-

creativity art knowledge in solving problems. Regularly submits inventions
disclosures and patents.
4. Projects, Assists in project planning and resource assignment,

processes and establishing target dates and priorities within the team.
tools Determines the usage of relevant tools and processes and uses
internal/external network to keep track of new developments.
5. R&D context Knows the technology strategies in one or more of ABB´s

businesses relevant to own area of expertise. Maintains current
knowledge on competitor technology and products. Proactively
seeks to improve operations and customer satisfaction.
Consistently identifies customer value.
6. Knowledge Acts as mentor and coaches more junior Engineers to secure

transfer knowledge transfer. Regularly writes and reviews papers and
publications, presenting and lecturing at internal/external
events. Provides advice to colleagues, management and
customers on advanced technical topics.
7. Network and Proactively interacts with relevant parts of ABB outside own
visibility group/unit and has a professional network outside of ABB. Is an
active member of the internal and external research communities,
and initiates collaboration with universities.
8. Intellectual Reviews patents and patent strategy in the assigned technology

property (IP) and area. May hold a number of patents in key areas. Actively works
risk management to identify and mitigate risks in research and development (R&D)
projects and activities as well as globally in own expertise area.
© ABB 2018 Page No: 173
nature. Leads development of new solutions Specialists level
for complex projects / challenges. Imparts Collaboration & Trust – Management / Senior Specialists
coaching.
R&D Innovation - 4
R&D Context - 4
Communication - 4
© ABB 2018 Page No: 174
Job: R&D Principal Engineer

Typical R&D/Technology Manager (or) R&D Project Job Ref: B002070. Version A
Reporting Manager
Line:
Mission Initiate and drive technology and/or product development using in-depth technical
Statement: expertise in a specific area or a broad range of skills in a technical field. Manage or
coordinate development projects/activities of substantial impact to the Company.
Main Account- 1. Technical and scientific Is an acknowledged expert within relevant parts of ABB, in at
abilities: proficiency and least one technical discipline/research area. Conducts or
leadership coordinates complex analyses and develops
recommendations based on sound technology/ engineering
practices and business considerations. Plans, conducts and
co-ordinates a range of complex technology/ engineering
activities encompassing one or more disciplines.
2. Technology direction Supports strategic technology direction in own organization

through own work and by proposing innovative technology
development, application and solutions. Maintains
awareness of state-of-art technology and market trends
affecting company products and services and recommends
appropriate actions in response.
3. Innovation and Applies a variety of accepted scientific principles and

creativity technology concepts as well as having the resourcefulness to
apply new methodologies and technologies to projects and
problems. Submits invention disclosures and implements
creative ideas based on customer needs.
tools experience and expertise in the execution and use of
supporting tools, processes and methods. Manages or co-
ordinates major technology/ engineering projects of
substantial impact to the Business Unit/Company.
5. R&D context Ensures knowledge of ABB technology strategies relevant to

own area of expertise and applies to assigned projects.
Serves as a consultant to management and customers
regarding projects, initiatives and advanced technical
studies, advises on their potential application and the
resolution of complex problems. Proactively identifies
customer value, develops and implements measures to
improve operations and customer satisfaction.
6. Knowledge transfer Acts as a mentor within own organization and strives to

develop others and transfer skills and knowledge, sharing
best practices and lessons learned.
© ABB 2018 Page No: 175
7. Network and visibility Known within own organization as well as relevant parts of
Corporate Research in own expertise area. Acts outside own
group/unit and has a professional network outside of ABB.
Makes presentations at internal or external meetings and
contributes to publications and conferences. Participates as
representative from own organization in wider committees
(i.e. standardization, protocols etc.)
8. Intellectual property Monitors and develops IP strategies within own area of

(IP) and risk management expertise based on good understanding of IP strategies and
competitors’ patents in relevant ABB domains. Actively works
to identify and mitigate risks in research and development
(R&D) projects and activities.

Specialists level
R&D Innovation - 3
R&D Context - 3
Communication - 3
© ABB 2018 Page No: 176
Job: R&D Senior Engineer

Typical Re- R&D/Technology Manager (or) R&D Project Job Ref: B002080. Version B
Mission Contribute significantly to successful project results in technology and/or product

Statement: development by identifying, proposing and implementing innovative solutions. Use
unique technical knowledge to oversee development tasks.
Main Account- 1. Technical and scientific Demonstrates solid competence in technologies, tools and
abilities: proficiency and methods in own specialist area through solving complex
leadership industrial problems. Maintains recognized expertise in specific
area by externally reviewing current technologies. Determines
effective applications, equipment and methods to develop,
market or manufacture new products or new software to
respond to customer requirements cost effectively.
2. Technology direction Contributes to the development of strategic technology plans

and project portfolio in own organization.
3. Innovation and Performs a variety of complex technology/engineering

creativity assignments, which typically require the use of advanced and
innovative techniques.
4. Projects, processes and Demonstrates sound working knowledge of relevant processes

tools and tools and is able to train junior team members when
needed. Acts as a project leader or experienced project
member.
5. R&D context Ensures has solid understanding of the drivers, as well as state-
of-the art technologies, tools and methods in own competence
area. Actively seeks and implements initiatives to improve
operations and increase customer satisfaction.
6. Knowledge transfer Serves as a subject matter expert to the project, providing

guidance to colleagues and more junior team members, acting
as a mentor and sharing lessons learned.
7. Network and visibility Provides consulting services to business operations and

customers within own area of expertise. Represents own
group/team in Engineering forums, both internal and external
to ABB.
8. Intellectual property Has overview of IP in own specialist area and develops project
(IP) and risk management IP strategies. Identifies and manages risks in research and
development (R&D) projects as well as in own organization.
© ABB 2018 Page No: 177
Specialists level
R&D Innovation - 2
R&D Context - 3
Communication - 3
© ABB 2018 Page No: 178
Job: R&D Product Manager

Typical Re- R&D/Technology Manager Job Ref: B002090. Version A
porting Line:
Mission Technical expert in research and development (R&D) for a specific product and first
Statement: contact person in R&D for Product Management. Support organizational functions such
as Engineering, etc. on product-related issues and organize product maintenance.
Main Account- 1. Technical and scientific Supports Engineering, Sales, Product Management and
abilities: proficiency and leadership Customer Support on advanced issues.
2. Technology direction Proposes R&D projects for new products and variants, and
consults with R&D and other functions on projects. Provides
input and participates in discussions regarding technology
content/development for current and future business, based on
a solid understanding of ABB´s technology landscape, state-of-
the-art external technology and current/future customer need.
3. Projects, processes and Supports creation of R&D projects/programs. Maintains

tools technical product documentation and application guidelines.
Takes over project results after stage-gate approval.
4. R&D context Collects, analyzes and evaluates information and data about
technologies and market (ABB, competition and academia) in
cooperation with others.
5. Knowledge sharing and Maintains and shares technical know-how at regarding the
mentoring product, including all history.
6. Intellectual property Ensures appropriate protection of newly created intellectual

(IP)and risk management property, and assists in defense and enforcement activities of
related technology.
Supports monitoring and alerting IP issues to higher level
management. Identifies, contains and reduces risk, and ensures
that all opportunities are captured and acted upon.

Specialists level
© ABB 2018 Page No: 179
Job: R&D Engineer

Typical Re- R&D/Technology Manager (or) R&D Project Job Ref: B002100. Version B
Mission Contribute with own ideas to identify, propose and implement innovative technology
Statement: development and solutions. Solve industrial problems independently.
Main Account- 1. Technical and scientific Demonstrates solid technical proficiency in own competence
abilities: proficiency and area by performing a variety of technology/engineering
leadership assignments, mainly in research and development (R&D)
projects, which demonstrates independent ability to
recognize problems and provide input to solutions. Actively
follows the scientific discussions in own competence area
and contributes independently.
2. Technology direction Understands the key business drivers for ABB in order to
make judgments and contribute to results.
3. Innovation and Contributes to R&D projects with own, creative ideas.

creativity Proposes follow-up projects and activities within own
technical area based on new ideas.
4. Projects, processes and As a solid R&D project member and contributor, with
tools experience as project or sub-project leader, ensures
alignment with assigned targets (time, cost, quality) and
coordinates activities. Demonstrates sound understanding
of, and actively applies, R&D processes and tools.
5. R&D context Maintains awareness of state-of-art technology, as well as

ABB products and technologies, and identifies and
understands technical drivers for R&D projects in own area.
Understands what creates customer value in own R&D
projects and project portfolio of own organization and works
to improve operations and increase customer satisfaction
according to incoming requests. Provides consulting
services to business operations and customers.
6. Knowledge transfer Participates constructively in working teams. Shares own

technical/scientific knowledge in own projects and supports
colleagues in applying processes and tools to ensure timely
and high quality results. Shows solid documentation skills
and writes technical reports independently.
7. Network and visibility Participates in networks in own area, including relevant

Engineering networks, in order to further knowledge in
targeted area of expertise.
8. Intellectual property Has a basic understanding of the importance of IP for the

(IP) and risk management ABB business, contributes to IP discussions and develops
project clearance reports. Identifies risks in R&D projects.
© ABB 2018 Page No: 180
organization. May work under direct supervision R&D Technical/ Scientific Expertise - 2
or independently. May instruct or coach junior R&D Innovation - 1
colleagues. R&D Context - 2
Communication - 2
© ABB 2018 Page No: 181
Job: R&D Associate Engineer
Typical Re- R&D/Technology Manager (or) R&D Project Job Ref: B002110. Version A
Mission Identify, propose and implement innovative technology development and solutions by
Statement: contributing with own ideas. Execute assigned product development tasks using unique
technical knowledge.
Main Account- 1. Technical and scientific Demonstrates good technical proficiency in own competence
abilities: proficiency and area. Performs a variety of technology/engineering
leadership assignments, demonstrating ability to recognize problems
and provide input to solutions. Documents work and
contributes to written reports for area.
2. Technology direction Keeps informed of strategic plans and performs activities in

line with current direction.
3. Innovation and Contributes to research and development (R&D) projects with

creativity own, creative ideas. Proposes follow-up activities based on
project results.
4. Projects, processes and Works as a reliable R&D project member and has the capability
tools to be work-package responsible, applying a structured way of
working.
5. R&D context Gathers information about relevant ABB products and

technologies in order to achieve efficiency in own R&D
activities and develops an understanding of technical drivers
and customer value. Provides consulting services to business
operations and customers.
6. Knowledge transfer Participates constructively in working teams. Offers

assistance to co-workers. Consults team members and senior
colleagues to gain information and knowledge.
7. Network and visibility Builds up own relevant internal network to support ongoing
activities.
8. Intellectual property Works to gain understanding of the importance of IP in

(IP) and risk management industry and the advantage of ABB specific patents relevant
to own area of research. Works to gain understanding of risk
management in R&D projects.
© ABB 2018 Page No: 182
organization. May work under direct R&D Technical/ Scientific Expertise - 1
supervision or independently. May instruct or R&D Innovation - 1
coach junior colleagues. R&D Context - 1
Communication - 1
R&D Risk and IP Management - 1R&D Technical/ Scientific
Expertise - 1
R&D Innovation - 1
R&D Context - 1
Communication - 1
© ABB 2018 Page No: 183
Job: R&D Support Specialist

Typical Re- Research Team Manager (or) R&D Team Manager (or) Job Ref: B002120. Version A
porting Line: Research Department Manager
Mission Support technology/product/system development by performing assigned

Statement: research/engineering tasks under supervision and actively participate in problem-
solving. Participate as a team member and apply knowledge and competencies to
research and development (R&D) activities. Assist in providing consulting services.
Main 1. Technical and scientific Performs assigned research/engineering tasks under

Accountabilities: proficiency and supervision and actively participates in problem-solving for
leadership research activities. Participates as a team member and
applies knowledge and competencies to research activities.
Works according to a given task description.
2. Projects, processes Contributes in project activities using relevant processes

and tools and tools.
3. R&D context Works to improve operations and increase customer

satisfaction according to incoming requests.
4. Testing and laboratory Works with laboratory equipment maintenance and service.

E/S - F An individual contributor who performs activities Safety & Integrity – Individual Contributor level
in support of a process or internal team. Customer Focus & Quality – Individual Contributor level
Responsibilities generally focus on organizing and Innovation & Speed – Individual Contributor level
coordinating on a task, project or program basis.
May work under direct supervision or
independently, generally delivering on pre-defined
tasks.
© ABB 2018 Page No: 184
Job: Technical Writer

Typical Re- R&D/Technology Manager Job Ref: B002130. Version A
porting Line:
Mission Produce complete product documentation to facilitate technical understanding of ABB

Statement: products.
Main Account- 1. Technical proficiency Uses expertise in relevant technical domain/area to manage
abilities: and leadership compilation of product documentation (manuals, etc.) and to
describe handling, functionality and architecture etc. of a
technical product/solution.
2. Documentation Plans, edits, writes and develops complete set of technical

documents for the customer. Provides sufficient information
and content in written (or other) form regarding the
product/solution so it can be understood and used by the
recipient.
3. Data collection Collaborates with technical colleagues across the
organization to collect all relevant information to be used in
technical documentation and partners with them to clarify
ambiguous topics.
4. Approval process Coordinates the approval process for the technical
documentation. Organizes reviews and ensures
documentation meets customer requirements.
5. R&D context Keeps an updated knowledge of the main characteristics of
the relevant products and a good awareness of the most
common publishing tools on the market.
6. Projects, processes & Contributes to ad hoc project activities and
tools developing/improving documentation tools and processes.
Executes tasks using approved processes and tools.

organization. May work under direct supervision
or independently. May instruct or coach junior
colleagues.
E/S - F An individual contributor who performs Safety & Integrity – Individual Contributor level
© ABB 2018 Page No: 185
Functional Area: Research & Development Job Family: Testing & Laboratory
Job: Testing & Laboratory Manager

Typical Local Business Unit Technology Manager Job Ref: B003010. Version B
Reporting (or) R&D/Technology Manager (or)
Line: Research Department Manager
Mission Ensure the testing activities of products to be certified before sale or industrialization
Statement: in accordance with plan and cost requirements. Ensure type or development testing,
calibration or simulation testing to verify or provide analysis as support for others to
make decisions. Manage the relevant laboratory organization and oversee the
coordination of external testing resources.
Main Account- 1. Test plan and execution Defines the testing plan and schedule ensuring external
abilities: testing resource availability. Plans trial tests with external
bodies, representing ABB or the customer during the trials,
controlling progress, quality and costs and managing
disputes. Plans and oversees progress of internal and external
testing activities, allocating the necessary resources and
balancing the workloads.
2. Analysis Conducts test analysis both for test documentation purposes

and for problem analysis.
3. Maintenance Ensures that the testing equipment and tools are maintained
and meet the testing requirements.
4. Documentation Ensures the completion of required test documentation and

its transmission to interested parties.
5. Improvements Searches for new testing tools, analysis methods, and external
labs.
6. Certification Organizes and controls the testing activities in terms of

quality, timeliness and costs, in order to obtain the required
certification. Ensures standards are met and followed.
7. Finance and budget Oversees financial planning and budgeting. Monitors ongoing
progress against financial targets and defines action plans
where necessary.
8. People leadership and Coordinates Research and Development (R&D) laboratory

development resources to ensure successful development of specific
task/projects. Ensures the required technology skill levels in
the laboratory, identifying appropriate technical training and
technology knowledge development opportunities. Ensures
(with HR Manager support) that the area of responsibility is
properly organized, staffed, skilled and directed. Guides,
motivates and develops direct and indirect subordinates
within HR policies.
© ABB 2018 Page No: 186
Specialists level
expertise.
© ABB 2018 Page No: 187
Job: Testing & Laboratory Specialist

Typical Re- Testing & Laboratory Manager Job Ref: B003020. Version A
porting Line:
Mission Execute tests in various laboratory departments on different devices using a complete
Statement: knowledge of standard references, testing methodologies and requested requirements.
Evaluate and document test results for use as supporting knowledge in the development
of new products.
Main Account- 1. Test plan and execution Defines test plans to investigate and solve critical product
abilities: issues, optimize industrialization processes, and verify the
compliance of a product according to a specific standard.
Defines the details, test sequences, testing methods and
procedures, and equipment and instrumentation to be used,
with reference to the applicable standards. Performs tests on
all types of products in different testing departments.
2. Planning Ensures the planning and the implementation of test plans

assigning the right priority and overseeing the resources
allocated.
3. Knowledge sharing and Trains new team members on test operations and processes.
training
4. Analysis Analyzes and evaluates test results and prepares test reports
in partnership with designers, engineers, and quality team
members.
5. Documentation Prepares, reviews, manages, and updates the required

technical/support documents.
6. Improvements Proposes improvements in existing test techniques based on

experience and knowledge of new trends and equipment.
7. Certification Assists and supports external certification inspectors during

testing activities for ABB products and external customer
products.
8. Prototypes Ensures that prototypes are correctly assembled, tests are

correctly performed and that activities are thoroughly
reported for internal and external use.
© ABB 2018 Page No: 188
Specialists level
© ABB 2018 Page No: 189
Job: Testing & Laboratory Technician

Typical Testing & Laboratory Manager Job Ref: B003030. Version A
Reporting Line:
Mission Set up and execute routine tests on different devices in accordance with standardized
Statement: testing methodologies and requirements. Document test results for use in corrective
measures.
Main 1. Test execution Sets up and executes routine tests for all types of products
Accountabilities: according to test plans in cooperation with operators,
assistants, or other resources. Prepares test reports
according to the applicable standard(s) for the tested
product.
2. Problem solving Cooperates with the laboratory specialists to identify and

recommend solutions related to product non-conformities.
3. Maintenance Coordinates the maintenance activities related to the

equipment and tools used by the laboratory.
4. Certification Assists and supports the external certification inspectors

during testing activities for ABB products or external
customer products.
5. Improvements Proposes improvements in the existing test set-up

techniques, methods, and sequences based on experience
and knowledge of new trends and equipment.

T-E An individual contributor who performs tasks or Safety & Integrity – Team Leaders / Specialists level
activities using advanced skills and techniques Customer Focus & Quality – Team Leaders / Specialists level
as well as practical understanding of concepts Innovation & Speed – Team Leaders / Specialists level
used in a field of technology. Responsibilities
typically involve functional or technical
leadership related to set-up, configuration,
testing or maintenance of equipment, products
or systems.
T-F An individual contributor who performs tasks or Safety & Integrity – Individual Contributor level
activities using skills and techniques (sometimes Customer Focus & Quality – Individual Contributor level
learned on the job) as well as practical Innovation & Speed – Individual Contributor level
understanding of concepts used in a field of
technology. Responsibilities may include set-up,
configuration, testing or maintenance of
equipment, products or systems.
© ABB 2018 Page No: 190
Job: Testing & Laboratory Assistant

Typical Re- Testing & Laboratory Manager Job Ref: B003040. Version A
porting Line:
Mission Support the execution of routine tests on different devices in accordance with
Statement: standardized testing methodologies and requirements. Document test results and
update internal process/procedure documents and instructions.
Main Account- 1. Test support Participates as a team member and supports execution of
abilities: routine tests for all types of products according to test plans
in cooperation with Technicians or other resources. Supports
with test reports according to the applicable standard(s) for
the tested product.
2. Documentation Takes the test results and documents results for review.
Updates the required technical/support documents
appropriately according to results. Updates internal
process/procedure documents and instructions.
3. Planning Supports the planning and the implementation of test plans

by coordinating the resources allocated.
4. Maintenance Supports the maintenance activities related to the

equipment and tools used by the laboratory.
5. Certification Assists and supports the external certification inspectors

during testing activities for ABB products or external
customer products.

© ABB 2018 Page No: 191
Functional Area: Research & Development Job Family: R&D Project Management
Job: R&D Projects Director

Typical Global R&D/Technology Manager (or) Local Job Ref: B004010. Version A
Reporting Line: Division Manager (or) Research Center
Manager
Mission Develop or create products, systems, services or technologies for ABB´s Business Units by
Statement: leading and/or managing project portfolio, programs or the execution of one or more
global and cross functional larger/strategic R&D projects to meet project targets. Focuses
work on product creation and business perspective.
Main Account- 1. Project leadership Leads and manages project team/managers in complex,
abilities: multisite, global projects, programs and portfolios with high
technical and/or business risks. Motivates and monitors
internal and/or external resources to accomplish all targets.
Coaches and mentors R&D Project Managers and shares
lessons learned.
2. Project, program and Oversees the management of cost, schedule and performance
portfolio management objectives of the projects within the program or portfolio.
Manages interdependencies between projects/programs in
order to realize specified benefits. Ensures appropriate
requirements within a program portfolio by partnering with
relevant business unit/s or other customers. Develops business
case.
3. Value management Ensures understanding of customer value. Evaluates
business/market requirements and innovation, engages
stakeholders in defining value and integrates feedback into
activities and proposal for program/portfolio content to senior
management.
4. Project execution and Ensures projects follow sound methodology and execution
control practices in accordance with standard ABB internal directives
and procedures as well as external standards etc. that influence
activities and targets. Effectively organizes, monitors and
controls activities to ensure achievement of planned stage-
gates and efficient utilization of available resources. Monitors
and controls program/portfolio cost and financials. Reports to
and take directives from steering committee.
5. Manage uncertainties and Ensures transparency around change requests, unforeseen
risks results/events and identified risks and ensures that they are
properly managed and communicated. Ensures that all
opportunities are captured and acted upon.
6. Stakeholder relations Serves as the key contact and escalation point for the
portfolio/program stakeholders. Effectively engages and
communicates appropriate information to stakeholders to
achieve desired buy-in, understanding and support.
7. Collaboration Leads in partnership with business managers, steering
committees, product management, other internal functions
and external parties. Ensures product creation by coordinating
significantly with product management and business
management.
© ABB 2018 Page No: 192
8. Projects, processes and Develops and facilitates the implementation of project
tools management requirements, processes, methods, techniques,
tools, handbooks and guidelines. Actively shares knowledge
across organizational boundaries.
9. Networking Develops, manages and expands relationships with

stakeholders, internal functions, Corporate Research Centers
and external relevant parties (e.g. customers, academia).

Clear focus on organizational leadership R&D Proj Mgmt - Project success and benefits management - 5
over subject matter expertise. Managing R&D Proj Mgmt - Stakeholder management - 5
through sub-managers. R&D Proj Mgmt - Risk management - 5
R&D Proj Mgmt - Change control - 5
R&D Proj Mgmt - Project management planning - 5
R&D Proj Mgmt - Scheduling and resourcing - 5
© ABB 2018 Page No: 193
Job: Senior R&D Project Manager

Typical R&D/Technology Manager (or) Local BU Job Ref: B004020. Version B
Reporting Line: Manager (or) R&D Strategy Manager (or)
Research Center Manager (or) Research
Department Manager
Statement: leading and managing the execution of one or more complex R&D projects or a program to
meet project targets. Coordinate work of multi-location and cross-functional project
team/s. Lead in partnership with business managers, steering groups, product
management and external parties and ensure value creation.
Main Account- 1. Project leadership Leads and manages complex projects and coordinates work of
abilities: multi-location and cross-functional project team/s. Motivates
and monitors internal and/or external resources to accomplish
all tasks and milestones.
2. Project and program Manages the cost, schedule and performance objectives of the
management projects within a program. Manages interdependencies
between projects in order to realize specified benefits. Ensures
appropriate requirements within a program by partnering with
relevant business unit/s or other customers. Develops business
case.
3. Value management Ensures understanding of customer value in the projects and
acts to ensure customer satisfaction and manage expectations.
Take into consideration requirements and demands coming
from customers and from internally within ABB.
4. Project execution and Ensures projects follow sound methodology and execution
control practices in accordance with standard ABB internal directives
and procedures as well as external standards etc. that influence
activities and targets. Effectively organizes monitors and
controls activities to ensure achievement of planned stage-
gates and efficient utilization of available resources. Monitors
and controls program cost and financials. Reports to and take
directives from steering committee.
5. Manage uncertainties and Ensures transparency around change requests, unforeseen
risks results/events and identified risks and ensures that they are
properly managed and communicated. Ensures that all
opportunities are captured and acted upon.
6. Mentoring and coaching Coaches and mentors R&D Project Managers and supports
professional development and talent pipeline. Shares lessons
learned.
7. Stakeholder relations Serves as the key contact for stakeholders, and an escalation
point for program/project issues. Effectively communicates
appropriate information to stakeholders in a timely manner and
to achieve desired understanding and support.
8. Collaboration Leads in partnership with business managers, steering
committees, product management, other internal functions
and external parties. Coordinates activities with product and
business management.
© ABB 2018 Page No: 194
9. Projects, processes and Initiates the development of and implements project
tools management requirements, processes, methods, techniques,
tools, handbooks and guidelines.
10. Networking Develops, manages and expands relationships with

stakeholders, internal functions, Corporate Research Centers
and external relevant parties (e.g. customers, academia).
Provides proposals for possible partnerships.

Specialists level
R&D Proj Mgmt - Project success and benefits management -

4
R&D Proj Mgmt - Stakeholder management - 4
R&D Proj Mgmt - Risk management - 4
R&D Proj Mgmt - Scheduling and resourcing – 4
© ABB 2018 Page No: 195
Job: R&D Project Manager

Typical R&D/Technology Manager (or) Local BU Job Ref: B004030. Version B
Reporting Line: Manager (or) R&D Senior Project Manager (or)
Research Department Manager
Statement: leading and managing the execution of one or more R&D projects to meet project targets.
Coordinate work of local and cross-functional project team/s. Lead in partnership with
local business managers, steering groups, product management and external parties and
ensure value creation.
Main Account- 1. Project leadership Leads local and cross-functional project/s with limited
abilities: complexity and/or sub-project of a complex project as
responsible for all elements of the project/s. Motivates and
leads internal and/or external resources to accomplish all tasks
and milestones.
2. Project execution and Manages the project team allocated to the project, defining,
control with key stakeholders, the scope of work, cost/budget,
resources required, time schedule and detailed work allocation.
Monitors and controls project cost and financials. Formalizes
acceptance of the project and brings all the project elements to
a conclusion. Ensures project results are transferred to relevant
line organization or department responsible. Captures lessons
learned.
3. Projects, processes and Ensures project follows sound methodology and execution
tools practices in accordance with standard ABB internal directives
and procedures. Ensures projects follow external standards etc.
that influence activities and targets.
4. Manage uncertainties and Identifies, contains and reduces risk. Ensures appropriate
risks handling of change requests. Ensures transparency around
unforeseen results/events and identified risks and makes sure
that they are properly prioritized, managed and communicated.
5. Collaboration Uses own technical domain knowledge to provide technical
support to colleagues or other functional teams.
6. Value management Ensures understanding of customer value. Takes into
consideration requirements and demands coming from
customers and from different ABB functions (sales, supply,
production, etc.). Acts to ensure customer satisfaction and
expectations.
7. Stakeholder relations Serves as the key contact for the project stakeholders.
Effectively communicates appropriate information to
stakeholders in a timely manner and to achieve desired
understanding and support.
8. Networking Manages relationships with stakeholders, internal functions,
other R&D teams in Technology Center and/or Corporate
Research Centers and external relevant parties (e.g. customers,
academia).
© ABB 2018 Page No: 196
Specialists level
matter expertise.
R&D Proj Mgmt - Project success and benefits management -
3
© ABB 2018 Page No: 197
Job: Associate R&D Project Manager

Typical R&D Project Manager (or) R&D Senior Project Manager Job Ref: B004040. Version B
Reporting Line: (or) R&D/Technology Manager (or) Research Group
Manager (or) Research Department Manager
Statement: leading and managing the execution of one or more R&D sub-projects of limited
complexity to meet project targets. Lead in partnership with R&D project manager. Ensure
that all related activities are executed in accordance with internal procedures and project
models.
Main Account- 1. Project leadership Leads sub-area project team or work as a project team
abilities: member, using own technical and project management
expertise to manage sub-projects and project activities.
Motivates and leads team members to accomplish all tasks and
milestones.
2. Project execution and Defines and suggests to R&D Project Manager scope of work,
control cost/budget, resources required, time schedule, and detailed
work allocation for the activities. Effectively organizes,
monitors and controls activities to ensure achievement of
planned stage-gates. Tracks project cost and financials and
reports deviations. Supports and participates in handing over
project results to relevant receiver. Participates in capturing
lessons learned.
3. Projects, processes & Ensures project activities follow sound methodology and
tools execution practices in accordance with standard ABB internal
directives and procedures. Ensures activities follow external
standards etc. that influence results and targets.
4. Manage uncertainties & Identifies, contains and reduces risk together with R&D Project
risks Manager. Ensures appropriate handling of change requests.
Ensures transparency around unforeseen results/events and
identified risks and makes sure that they are communicated
and acted upon.
5. Networking Manages and expands relationships with other R&D teams in
Technology Centers or Corporate Research Centers,
stakeholders, internal functions and external relevant parties
(e.g. customers, academia).
6. Stakeholder relations Effectively communicates appropriate information to
7. Collaboration Uses input from others and provides support to colleagues or
other functional teams on technical, quality and project
management issues.
8. Value management Ensures understanding of customer value. Takes into
consideration requirements and demands coming from
customers and from different ABB processes (sales, supply,
production, etc.). Acts to ensure customer satisfaction and
expectations.
© ABB 2018 Page No: 198
members. R&D Proj Mgmt - Project success and benefits management -
2
R&D Proj Mgmt - Project management planning -2
© ABB 2018 Page No: 199
4.3 Functional Area – Engineering
The purpose of the Engineering function is to execute engineering activities related to product, systems, software,
hardware, plant and equipment. The function delivers technical solutions and designs to meet the customer's
needs at the best cost. Responsibilities typically begin during the proposal stage and then shift to implementation
of solutions. The engineering work is completed using mainly established products, systems and techniques. The
core focus is on implementation and ongoing standardization versus research and creation.
The Engineering function clearly has associations with other functional areas within the Job Structure framework,
in particular with Project Execution and Research and Development. Within Project Engineering a key focus is on
understanding and satisfying the technical requirements of customer contracts and the activities center around
the implementation and ongoing standardization of product and systems. Within Project Execution the priority is
on the commercial and coordination aspects of contracts and on the overall management and scheduling of project
tasks and resources. The Research and Development focus is on research into, and the creation of, new technologies
and products.
Job Family – Project Engineering
The creation of engineering designs to meet the needs of a particular project to satisfy the unique requirements of
a specific customer order. Project engineering covers a range of engineering disciplines e.g. electrical, mechanical,
chemical, civil, structural, automation and software engineering. The activities associated with project engineering
include: discipline engineering and design; planning, e.g. the production of engineering budgets, schedules and risk
assessments; and the provision and coordination of resources (personnel and equipment) to execute the work.
Also included in scope for the Project Engineering job family is the product engineering which relates to the
modification of designs of a standard product to satisfy unique customer specifications and orders. Product
engineering which creates designs for standard products to satisfy anticipated orders from future customers is
not in scope for job family Project Engineering. These product engineering jobs are defined in functional area
Research & Development (R&D).
Project Engineering is divided into 3 areas: Project Engineer, Project Lead Engineer and Designer.
Job Family – Testing
This job family includes test engineer jobs which provide assurance that the equipment and systems supplied by
ABB operate to the required technical specifications. Testing jobs relating to new product development will be
found in the R&D job family, and testing jobs related to the manufacture of products will be found in Quality &
Operational Excellence (Q&OpEx) job family.
Job Family – Commissioning
The management and execution of all activities associated with the commissioning of equipment and systems
supplied by ABB as part of a customer order. These activities include both planning, e.g. the creation of risk
assessments, budgets and schedules and the provision and coordination of resources (personnel and equipment)
to execute these plans as well the actual execution of these tasks according the Inspection and Test Plans. It
includes the direct rectification and documentation of technical issues found during the commissioning phase in
cooperation with Project Engineering.
Job Family – Technical Consulting
Engineering services associated with providing technical advice and recommendations to customers. The output
from such consulting is typically a report which documents an assessment of a customer‘s assets or operation and
makes recommendations for actions required. Technical consulting covers a wide range of services including
inspection, auditing, benchmarking, system studies, simulations and the provision of best practice advice.
© ABB 2018 Page No: 200
Job Family – Documentation and Drafting
Jobs in this job family provide support to the other engineering job families in the creation and management of
engineering documentation. Typical activities include drafting of engineering drawings (e.g. using a CAD system)
and document control functions.
Job Family – Engineering Management
The provision of leadership and management to a team of technical resource. The size of the team could vary from
a small number to hundreds of personnel. These activities include the technical and commercial coordination and
oversight and also the people management accountabilities associated with a line manager‘s role.
Project Engineering Senior Principal Project Lead Engineer Expert/Specialist B
Principal Project Lead Engineer Expert/Specialist C
Senior Project Lead Engineer Expert/Specialist D
Project Lead Engineer Expert/Specialist D
Senior Principal Project Engineer Expert/Specialist C
Principal Project Engineer Expert/Specialist C
Senior Project Engineer Expert/Specialist D
Project Engineer Expert/Specialist E
Associate Project Engineer Expert/Specialist E
Senior Principal Design Engineer Expert/Specialist C
Principal Designer Expert/Specialist D
Senior Designer Expert/Specialist E
Designer Expert/Specialist E
Associate Designer Expert/Specialist F
Testing Senior Test Engineer Expert/Specialist D
Test Engineer Expert/Specialist E
Associate Test Engineer Expert/Specialist E
© ABB 2018 Page No: 201
Commissioning Principal Commissioning Engineer Expert/Specialist C
Senior Commissioning Engineer Expert/Specialist D
Commissioning Engineer Expert/Specialist E
Associate Commissioning Engineer Expert/Specialist E
Technical Consulting Senior Principal Technical Consultant Expert/Specialist C
Principal Technical Consultant Expert/Specialist C
Senior Technical Consultant Expert/Specialist D
Technical Consultant Expert/Specialist E
Associate Technical Consultant Expert/Specialist E
Documentation & Drafting Drafting Specialist Expert/Specialist E, F
Associate Drafting Specialist Expert/Specialist F
Documentation Specialist Expert/Specialist E, F
Associate Documentation Specialist Expert/Specialist F
Engineering Management Engineering Manager IV Leadership/ B

Management
Engineering Manager III Leadership/ B, C

Management
Engineering Manager II Leadership/ D

Management
Engineering Manager I Leadership/ D

Management
Testing Manager II Leadership/ C, D

Management
Testing Manager I Leadership/ D

Management
Commissioning Manager II Leadership/ C, D

Management
Commissioning Manager I Leadership/ D

Management
Technical Consulting Manager III Leadership/ B, C

Management
Technical Consulting Manager II Leadership/ D

Management
© ABB 2018 Page No: 202
Technical Consulting Manager I Leadership/ D
Management
Documentation Manager Leadership/ D

Management
© ABB 2018 Page No: 203
Functional Area: Engineering Job Family: Project Engineering
Job: Senior Principal Project Lead Engineer

Typical Reporting Line: Engineering Manager Job Ref: C001010. Version B
Mission Statement: Design authority and technical lead for all engineering activities for assignments on
projects classified as a very high engineering complexity. Ensure that activities related to
all engineering disciplines within the project are efficiently and cost-effectively executed
in accordance with contract specifications, quality standards and safety requirements.
Exploit project opportunities for new and repeat business. Lead best practice defining
and sharing globally to improve the overall engineering community competence.
Main 1. Technical Engineering Development

Accountabilities: contribution Ensures that engineering is developed with complete
information and that all multidisciplinary information has been
included in the engineering development. Anticipates in solving
unprecedented problems, recommends new practices and
changes to programs.
Drives completion of all engineering activities on the project.
Authorization
Acts as a design authority for engineering deliverables in all
applicable engineering disciplines. May act as a design authority
for a particular engineering discipline and completes
engineering assignments for that discipline. Coordinates design
with consortium partners.
Construction support
Collaborates on project installation, commissioning and site
activities, clarifying potential issues or providing solutions to
correct engineering error. Provides technical support to
commissioning and start-up activities.
2. Sales support Creates engineering proposals for highly complex or innovative
project opportunities, including coordination with multiple
business units and consortium partners. Facilitates overall
engineering risk analysis with all partners before submitting
proposal.
3. Contract Supports Contract Manager in issuing claims (new scope of
management work, cost impact, time impact, risk quantifications, etc.).
4. Planning and Defines project tasks and ensures allocation of these tasks
control among project team members. Defines schedule, cost and
quality metrics. Coordinates the creation of work plans and cost
estimates in all applicable engineering disciplines. Facilitates
project engineering team in defining cost savings and
improvement opportunities in the field.
5. Risk and Creates and implements strategies for risk assessment and
opportunity mitigation, opportunity assessment and exploitation in
management engineering projects/programs. Supports the Project Manager
in the overall project risk and opportunity assessments and
implementation of resulting actions. Identifies opportunities for
repeating and new businesses.
© ABB 2018 Page No: 204
6. Customer Works with customers at strategic level to shape and deliver
leading edge solutions/processes in order to meet customer
needs and develop long term relationship. Attends project
meetings and presents all technical aspects of project
assignments.
Interacts with public officials, consortium partners, contractors,
suppliers and others.
7. Supply chain Oversees the creation of subcontracts and manages the
management subcontractors jointly with other involved functions, including
supply chain management. Supports SCM in sourcing activities.
Negotiates claims and engineering changes.
8.Technical Expands one’s network of engineering colleagues within ABB,
leadership and initiates knowledge sharing and maintains extensive contacts
knowledge sharing with key engineers and officials from other organizations and
companies. Provides technical advice to senior management,
especially in unique or highly complex proposal opportunities.
Initiates and leads best practice sharing activities across
different projects and disciplines with the goal to improve the
competence in the wider engineering community.
9. Processes and tools Leads creation of new processes, tools and techniques in the business,
especially as it pertains to lead and coordinate project engineering teams.
Reviews operational procedures to ensure compliance with policies and
performance measures.
10. People leadership Leads, supervises and coordinates teams in all engineering disciplines (both
and development in-house and outsourced) on projects of very high complexity. Leads single
or multi-discipline engineering teams with more than 50 resources.
Develops and coaches project engineering teams and colleagues, supports
with technical advice and guidance.

E/S – B Established thought leader and Safety & Integrity – Leadership / Expert level
acknowledged expert both within the Customer Focus & Quality – Leadership / Expert level
organization as well as outside of ABB. Often Innovation & Speed – Leadership / Expert level
an internationally recognized leader and Ownership & Performance – Leadership / Expert level
contributor in field of expertise. Leads Collaboration & Trust – Leadership / Expert level
development of breakthrough solutions for
complex projects/challenges through Engineering Technical Expertise - 4
mastery of own discipline and thorough Engineering Solutions - 5
understanding of other disciplines. Engineering Processes and Tools - 4
Generally has a significant impact on the Engineering Risk and Opportunities - 5
global organization. Technical Information Sharing - 5
Planning and Prioritizing - 5
© ABB 2018 Page No: 205
Job: Principal Project Lead Engineer
Typical Reporting Line: Engineering Manager Job Ref: C001020. Version C
Mission Statement: Technical lead for all engineering activities in assignments classified as high engineering
complexity. Ensure that activities related to all engineering disciplines within the project
are efficiently and cost-effectively executed, in accordance with contract specifications,
quality standards and safety requirements.
Main 1. Technical Engineering development

information and that all multidisciplinary information has been
included in the engineering development.
Leads development of new solutions for complex projects and
challenges. Drives completion of all engineering activities on the
project.
Authorization
applicable engineering disciplines. May act as a design authority
for a particular engineering discipline and completes
engineering assignments for that discipline. Coordinates design
with consortium partners.
correct engineering errors. Provides technical support to
2. Sales support Creates engineering proposals for large and complex
projects/programs, including coordination with other business
units and consortium partners. Coordinates overall engineering
risk analysis with all partners before submitting proposal.
quality metrics. Coordinates the creation of work plans and cost
estimates in all applicable engineering disciplines.
5. Risk and Evaluates risks and opportunities, strategizes mitigation of

opportunity one’s engineering projects/programs. Supports the Project
management Manager in overall project risk and opportunity assessments,
and implementation of resulting actions. Identifies
opportunities for repeating and new businesses.
6. Customer Works with customers at senior levels to shape and deliver
solutions, seeking feedback and innovating with the customer to
drive and deliver improvements.
Attends project meetings and presents all technical aspects of
project assignments.
Interacts with officials, contractors, suppliers and others.
© ABB 2018 Page No: 206
management subcontractors jointly with other involved disciplines, including
supply chain management.
Negotiates claims and engineering changes.
8.Technical Expands one’s network of engineering colleagues within ABB
leadership and and externally.
knowledge sharing Gathers and shares best practice across different projects and
disciplines.
Provides technical advice to senior management, especially in
unique or highly complex proposal opportunities.
Represents the organization in communications and conferences
pertaining to broad-aspects of engineering assignments.
9. Processes and Reviews and develops standard processes, tools and techniques
tools Ensures that engineering activities comply with required safety
regulations and contractual requirements.
10. People Leads, supervises and coordinates teams in all disciplines (both
leadership and in-house and outsourced) on projects of high complexity. Leads
development single or multi-discipline engineering teams with 15 - 50
resources. Develops and coaches the Project Engineering team
and colleagues, supports with technical advice and guidance.

E/S – C Expert and individual contributor Safety & Integrity – Management / Senior Specialists level
discipline and established Ownership & Performance – Management / Senior Specialists level
knowledge of other disciplines. Collaboration & Trust – Management / Senior Specialists level
Impact tends to be global in
nature. Leads development of Engineering Technical Expertise - 4
new solutions for complex Engineering Solutions - 4
projects/challenges. Imparts Engineering Processes and Tools - 4
knowledge to other professionals Engineering Risk and Opportunities - 4
through coaching. Technical Information Sharing - 5
© ABB 2018 Page No: 207
Job: Senior Project Lead Engineer

Mission Statement: Technical lead for all engineering activities in assignments classified as medium
engineering complexity. Ensure that activities related to engineering discipline(s) within
the project are efficiently and cost- effectively executed, in accordance with contract
specifications, quality standards and safety requirements.

information - all multidisciplinary information has been
included in the engineering development. Evaluates, selects,
and adapts standard techniques, procedures, and criteria to
perform tasks for conventional projects with moderately
complex features.
Authorization
applicable engineering disciplines. May act as design
authority for a particular engineering discipline and
completes engineering assignments for that discipline.
activities, clarifying potential issues or providing solutions
to correct engineering errors. Provides technical support to
2. Sales support Creates project engineering proposals through coordination
of proposal documents and engineering estimates. Performs
engineering risk analysis before submitting proposal.
quality metrics. Coordinates the creation of work plans and
cost estimates in all applicable engineering disciplines.

opportunity one’s engineering projects/programs.
management Supports the Project Manager in overall project risk and
opportunity assessments, and implementation of resulting
actions.
6. Customer Works with customers to shape and deliver solutions,

seeking feedback and innovating with the customer to drive
and deliver improvements. Attends project meetings and
presents all technical aspects of project assignments.
Interacts with officials, contractors, suppliers and others.

management subcontractors jointly with other involved functions,
including supply chain management. Negotiates claims and
engineering changes.
© ABB 2018 Page No: 208
8.Technical Collaborates and networks with engineering colleagues
leadership and within ABB and externally. Shares best practice across
knowledge sharing different projects and disciplines.
9. Processes and Reviews and develops standard processes, tools and
tools techniques. Ensures that engineering activities comply with
required safety regulations and contractual requirements.
10. People Leads, supervises and coordinates teams in all disciplines
leadership and (both in-house and outsourced) on projects of medium
development complexity. Leads single or multi-discipline engineering
teams with 5 - 15 resources.

E/S – D Individual contributor using in- Safety & Integrity – Management / Senior Specialists level
specialized projects / situations, Ownership & Performance – Management / Senior Specialists level
often thinking independently to Collaboration & Trust – Management / Senior Specialists level
Comprehensive knowledge of Engineering Technical Expertise – 3
related disciplines in the Engineering Solutions - 4
organization. Works Engineering Processes and Tools - 3
independently, applying Engineering Risk and Opportunities - 3
established standards and Technical Information Sharing - 4
instructs or coaches other Planning and Prioritizing - 3
professionals.
© ABB 2018 Page No: 209
Job: Project Lead Engineer
Mission Statement: Technical lead for all engineering activities in assignments classified as low engineering
complexity. Ensure that activities related to all engineering disciplines within the project
are efficiently and cost-effectively executed in accordance with contract specifications,

Accountabilities: contribution As a technical lead for all Engineering disciplines - evaluates,
selects and applies standard techniques, procedures and
criteria to perform task or sequence of tasks, for conventional
projects with few complex features. Executes assignments
using established solutions
Authorization
May act as a design authority for a particular engineering
discipline and completes engineering assignments for that
discipline.
correct engineering errors. Provides technical support to
2. Sales support Assists in creating proposals for projects through coordination
of proposal documents and engineering estimates. Assists in
performing engineering risk analysis before submitting
proposal.
management work, cost impact, time impact, risk quantifications, etc.)
4. Planning and Creates work plans and cost estimates in one’s area of
control responsibility

opportunity one’s engineering projects/programs. Supports the Project
management Manager in overall project risk and opportunity assessments
and implementation of resulting actions. Identifies
opportunities for repeating and new businesses
6. Customer Interacts with customers, contractors, suppliers. Attends
project meetings and presents all technical aspects of project
assignments.
7. Supply chain Oversees the creation of subcontracts and manages

management subcontractors jointly with other involved functions, including
supply chain management
8.Technical Collaborates and networks with engineering colleagues within

leadership and ABB. Shares best practice across different projects and
knowledge sharing disciplines.
© ABB 2018 Page No: 210
9. Processes and Utilizes standard processes, tools and techniques. Ensures that
tools engineering activities comply with required safety regulations
and contractual requirements
10. People Leads, supervises and coordinates teams in all engineering

leadership and disciplines (both in-house and outsourced) on low complexity
development projects. Leads single or multi-discipline engineering teams of
less than 5 resources

E/S – D Individual contributor using in-depth Safety & Integrity – Management / Senior Specialists level
projects/situations often thinking Ownership & Performance – Management / Senior Specialists level
independently to challenge Collaboration & Trust – Management / Senior Specialists level
knowledge of related disciplines in the Engineering Technical Expertise – 3
organization. Works independently, Engineering Solutions - 3
applying established standards and Engineering Processes and Tools - 3
instructs or coaches other Engineering Risk and Opportunities - 2
professionals. Technical Information Sharing - 3
© ABB 2018 Page No: 211
Job: Senior Principal Project Engineer

Mission Statement: Design authority across the organization for an engineering discipline(s) with high
complexity. Facilitate relevant engineering assignments across several projects and
within the entire value chain efficiently, cost-effectively, and in accordance with contract
specifications, quality standards, and safety requirements.
Main 1. Technical Creates an engineering design concept/philosophy definition.

Accountabilities: contribution Acts as a technical lead, approves design deliverables.
Defines focus areas/priorities for engineering discipline(s) that
lead to technological excellence and higher organizational safety
performance standards. Anticipates and solves unprecedented
problems, crucial issues and/or unique conditions.Supports
continuous improvement of project/process/product/system
design.
2. Sales support Takes a lead role in co-creating and presenting complex technical
solutions.
3. Contract Supports Contract Managers in issuing claims (new/change in
management scope of work, cost impact, time impact, risk quantifications
etc.).
control responsibility. Reviews and approves scope, budget and schedule
for assignments, and ensures quality timely implementation
within targeted cost Improves effectiveness of work plan in
collaboration with other functions.
5. Risk and Creates and executes strategies for risk and opportunity
opportunity management in one’s area of responsibility. Identifies and
management manages contract risks taking, preventive/corrective actions to
resolve any contract/quality/program/cost issues.
Reports any outstanding issues to management along with
improvement recommendations for resolution.
6. Customer Works with customers at a senior decision making level to
present and solve complex technical solutions.
7. Supply chain Collaborates with the Supply Chain function to ensure that
management technical requirements for equipment or services are
communicated and agreed on with potential suppliers. Provides
technical evaluation of supplier proposals and accepts as a fit for
purpose supplied equipment or services.
8. Technical Represents the organization at standardization committees and
leadership and maintains liaison with related individuals and organizations.
knowledge sharing Collaborates and networks with engineering colleagues within
ABB and externally.
9. Processes and Reviews and develops standard processes, tools, techniques
tools Ensures that engineering activities comply with the required
safety regulations and contractual requirements. Works towards
bench marking engineering activities across all value chain on
project.
10. People leadership Manages, develops and coaches a small team of Project
and development Engineers/Designers.
© ABB 2018 Page No: 212
organization with in-depth knowledge of one’s Customer Focus & Quality – Management / Senior
projects/challenges. Imparts knowledge to other Specialists level
professionals through coaching. Collaboration & Trust – Management / Senior Specialists
level
Engineering Technical Expertise - 5

Engineering Solutions - 5
Engineering Processes and Tools - 5
Engineering Risk and Opportunities - 4
Technical Information Sharing - 4
Planning and Prioritizing – 4
© ABB 2018 Page No: 213
Job: Principal Project Engineer

Mission Statement: Design authority for an engineering discipline with medium to high complexity.
Coordinate engineering assignments across several projects within the entire value
chain efficiently, cost-effectively and in accordance with contract specifications,
Main 1. Technical Acts as a technical lead, approves design deliverables. Reviews all
Accountabilities: contribution project documents for conformity and quality assurance.
Anticipates and solves unprecedented problems, crucial issues
and/or unique conditions. Serves as a specialist in the application
of advanced concepts and methods.
2. Sales support Assists in preparing proposal/presentation of engineering
projects/programs (provision of bills of materials, estimated
engineering hours, etc.).
management scope of work, cost impact, time impact, risk quantifications,
etc.). Provides quality solutions as per customer requirement and
delivers within budget and contract. Ensures adherence to safety
standards and mitigates potential risks.
4. Planning and Creates work plans and cost estimates in own area of
control responsibility Reviews and approves scope, budget and schedule
for assignments and ensures quality deliverables on time and
within targeted cost. Improves effectiveness of work plan in
5. Risk and Creates and executes strategies for risk and opportunity
opportunity management in one’s area of responsibility. Identifies and
management manages contract risks taking preventive/corrective actions to
resolve any contract/quality/program/cost issues. Reports any
outstanding issues to management, along with
recommendations for resolution.
6. Customer Works with the customer to shape and deliver solutions and
seeks customer feedback to drive and deliver improvements.
Attends project meetings and presents specific aspects of
engineering assignments.
technical evaluation of supplier proposals and accepts as fit for
purpose supplied equipment or services
8. Technical Represents function in standardization committees and in
leadership and communication and conferences pertaining to broad aspects of
knowledge sharing engineering assignments. Acts as technical specialist/adviser to
senior management. Collaborates and networks within ABB and
externally
9. Processes and Reviews, develops and documents quality standards, processes,
tools tools and techniques. Ensures that engineering activities comply
with required safety regulations and contractual requirements.
Contributes towards continuous improvements of processes and
tools for engineering efficiency.
© ABB 2018 Page No: 214
10. People leadership Manages, develops and coaches small team of Project
and development Engineers/Designers

organization with in-depth knowledge of one’s Customer Focus & Quality – Management / Senior
complex projects/challenges. Imparts Specialists level
coaching. level

© ABB 2018 Page No: 215
Job: Senior Project Engineer

Mission Statement: Design authority for an engineering discipline with medium complexity. Complete
assignments on multiple projects of moderate size or portions of major projects, cost-
effectively and in accordance with contract specifications, quality standards, and safety
requirements.
Main 1. Technical Coordinates engineering discipline across several projects.

Accountabilities: contribution Provides technical support for testing, installation and
commissioning activities. Designs and conducts experiments,
analyzes and interprets data. Prepares complete project
documents in one’s area of responsibility. Serves as a
specialist in application of advanced concepts and methods.
engineering hours, etc).
management scope of work, cost impact, time impact, risk quantifications
etc.). Provides cost effective quality solutions as per customer
requirement and delivers within budget and contract. Ensures
adherence to safety standards and mitigation of potential
risks.
control responsibility. Reviews and approves scope, budget and
schedule for assignments and ensures quality deliverables on
time and within targeted cost. Improves effectiveness of work
plan in collaboration with other functions.
5. Risk and Completes risk and opportunity assessments and ensures
opportunity implementation of resulting actions in one’s area of
management responsibility. Reports any contract / quality / program / cost
issues to management along with recommendations for
resolution.
6. Customer Interacts with customers, officials, contractors and
others. Attends project meetings and presents specific
aspects of engineering assignments.
7. Supply chain Collaborates with the Supply Chain function to ensure
management that technical requirements for equipment or services
are communicated and agreed to with potential
suppliers. Provides technical evaluation of supplier
proposals and accepts as fit for purpose supplied
equipment or services.
8. Technical Maintains network of engineering professionals and shares
leadership and engineering best practice across different projects and
knowledge sharing disciplines.
9. Processes and Develops, selects and applies standard techniques, procedures
tools and tools. Ensures that engineering activities comply with
Reports processes and tools inefficiencies and suggests ideas
for improvements.
© ABB 2018 Page No: 216
10. People Coaches, provides support and technical advice to
leadership and colleagues. Assigns tasks for and directs engineers,
development technicians and administrative staff. May functionally
lead a small team.

specialized projects often thinking independently Specialists level
to challenge traditional solutions. Innovation & Speed – Management / Senior Specialists
Comprehensive knowledge of related disciplines in level
the organization. Works independently, applying Ownership & Performance – Management / Senior
established standards and instructs or coaches Specialists level
other professionals. Collaboration & Trust – Management / Senior Specialists
level

© ABB 2018 Page No: 217
Job: Project Engineer

Typical Reporting Line: Engineering Manager Job Ref: C001080.Version B
Mission Statement: Design authority for an engineering discipline with low to medium complexity. Complete
assignments on small projects or portions of larger projects, cost-effectively and in
accordance with contract specifications, quality standards and safety requirements.
Main Accountabilities: 1. Technical Evaluates, selects and applies standard techniques and procedures
contribution to perform engineering assignments. Provides technical support
for testing, installation and commissioning activities. Prepares
project documentation within one’s scope of deliverables.
engineering hours, etc.).
management scope of work, cost impact, time impact, risk quantifications, etc.).
Provides quality solutions as per customer requirements and
delivers within budget and contract. Ensures adherence to safety
standards and mitigation of potential risks.
4. Planning and Creates work plans and cost estimates in own area of
control responsibility and ensures quality deliverables on time and within
targeted cost. Improves effectiveness of work plan in collaboration
with other functions.
5. Risk and Completes risk and opportunity assessments and ensures
opportunity implementation of resulting actions in one’s area of responsibility.
management Reports any contract / quality / program / cost issues to
management along with recommendations for resolution.
6. Customer Assists customers on technical issues, interacts with official
contacts, contractors and other staff within his/her scope of
deliverables. Assist communication pertaining to specific
assignments or meetings.
technical evaluation of supplier proposals, and accepts as fit for
purpose supplied equipment or services.
8. Processes and Uses standard processes and tools applicable to one’s area of
tools responsibility. Ensures that engineering activities comply with
required safety regulations and contractual requirements. Reports
processes and tools inefficiencies and suggests improvements
ideas.
9. People Assigns tasks to and coordinates work with entry level engineers,
leadership and technicians, administrative staff.
development
© ABB 2018 Page No: 218
assignments using established solutions. Ownership & Performance – Team Leaders / Specialists level
Will be building knowledge of related Collaboration & Trust – Team Leaders / Specialists level
disciplines in the organization. May work
under direct supervision or independently. Engineering Technical Expertise - 2
May instruct or coach junior colleagues. Engineering Solutions - 2
© ABB 2018 Page No: 219
Job: Associate Project Engineer

Mission Statement: Support engineering activities under the supervision of senior engineer in all types of
projects sizes and complexities. Complete tasks cost-effectively and in accordance with
contract specifications, quality standards and safety requirements.
Main 1. Technical Performs basic survey work, standard computations,

Accountabilities: contribution analysis and basic design tasks. Collects data and
supports production of the engineering design (e.g.
creates drafts for the Project Engineer to approve).
Assists other engineers (preparation of permit
applications, testing, drawings, computer aided design
work, etc.). Exercises judgment on limited details of work
and on application of standard methods. Prepares
project documentation within one’s scope of
deliverables
2. Contract Identifies variation requests to support contract claims
management issuing.
3. Planning and control Follows work plans and cost estimates in one’s area of
responsibility. Ensures quality deliverables on time and
within targeted cost.
4. Risk and opportunity Supports risk assessments and implementation of
management resulting actions in one’s area of responsibility.
Documents and handles technical risks according to
mitigation guidelines.
5. Customer Clarifies technical queries for customers.
Interacts with other staff and contractors within one’s
scope of deliverables.
6. Supply chain Collaborates with the Supply Chain function, reviews
management vendor documentation, supports preparation of RFQs,
evaluation of proposals, maintaining the execution of
projects, etc.
7. Processes and tools Uses standard processes and tools applicable to one’s
area of responsibility. Reports process and tool
inefficiencies, along with suggesting ideas for
improvement.
8. People leadership May assign tasks to and coordinate work with
and development technicians, administrative staff

execute work assignments using Ownership & Performance – Team Leaders / Specialists level
established solutions. Will be Collaboration & Trust – Team Leaders / Specialists level
building knowledge of related
disciplines in the organization. May Engineering Technical Expertise - 1
work under direct supervision or Engineering Solutions - 1
independently. May instruct or coach Engineering Processes and Tools - 1
junior colleagues. Engineering Risk and Opportunities - 1
© ABB 2018 Page No: 220
Job: Senior Principal Design Engineer

Typical Reporting Line: Engineering Manager Job Ref: C001095. Version A
Mission Statement: The lead designer for a particular design discipline on assignments classified as high
design complexity in medium to high complexity projects.
Facilitate project technical design assignments completion across engineering
disciplines, both in-house and outsourced efficiently, cost-effectively and in accordance
with contract specifications, quality standards, and safety requirements.
Main 1. Technical Acts as a technical design lead or adviser in at least one

Accountabilities: contribution engineering area or across technical field. Anticipates and
solves unprecedented design problems, crucial issues and/or
unique conditions. Approves design deliverables. Defines
focus areas/priorities for design to ensure technological
excellence connected with other disciplines.
Supports continuous improvement in design area.
2. Sales Supports sales in creating design solutions to proposals for
engineering projects or programs and solving critical technical
design related issues/ questions from customer
3. Contract Supports Contract Managers in issuing claims (new scope of
management work, cost impact, time impact, risk quantifications etc.).
control responsibility. Reviews and approves scope, budget and
schedule for design assignments, and ensures quality
deliverables on time and within targeted cost. Improves
effectiveness of work plan in collaboration with other
functions.
5. Risk and Creates and implements strategies for risk and opportunity
opportunity management in one’s projects.
management Identifies and manages contract risks taking
preventive/corrective action to resolve any
contract/quality/program/cost issues.
Reports any outstanding issues to management, along with
6. Customer Works with the customer at senior level to shape and deliver
design solutions, seeks feedback from customer to drive and
deliver improvement. Establishes and maintains relations with
key customer to understand customer’s technical issues/
requirements.
management technical requirements for equipment or services fit for the
purpose, are communicated and agreed on with potential
suppliers.
7. Technical leadership Represents the organization at standardization committees
and knowledge and maintains liaison with related individuals and
sharing organizations. Cultivates a network of design professionals -
within ABB and outside. Engages in conferences pertaining to
engineering design tools and processes, shares best practices
across different projects and disciplines. Acts as the
functional liaison between project team disciplines. Provides
© ABB 2018 Page No: 221
advice to colleagues, management and customers in advanced
engineering design topics.
8. Processes and tools Determines the usage of relevant tools and processes, uses
internal /external network to keep track of new developments.
Develops and/or recommends quality improvements to
engineering processes and tools. Ensures 2D and 3D and other
modelling tools usage to promote innovation and productivity
9. People leadership Develops and coaches colleagues, provides instruction and
and development direction in design area. May manage small teams of
designers on projects. Acts as mentor and coaches more
junior Engineers to secure knowledge transfer.
Career Level Definition Competencies– Required Level

E/S - C Expert and individual contributor within Safety & Integrity – Management / Senior Specialists level
the organization with in-depth knowledge Customer Focus & Quality – Management / Senior Specialists
of one’s discipline and established level
knowledge of other disciplines. Impact Innovation & Speed – Management / Senior Specialists level
tends to be global in nature. Leads Ownership & Performance – Management / Senior Specialists
development of new solutions for complex level
projects/challenges. Imparts knowledge to Collaboration & Trust – Management / Senior Specialists level
other professionals through coaching.
© ABB 2018 Page No: 222
Job: Principal Designer

Mission Statement: The lead designer for a particular design discipline on assignments of moderate size or
portions of major projects, specialized solutions - classified as high design complexity.
Complete design assignments efficiently, cost-effectively and in accordance with contract
specifications, quality standards, and safety requirements. Create, modify, analyze and
optimize the design of equipment, systems or installations, including specifications for
manufacturing, fabrication or construction.
Main 1. Technical Acts as a technical design specialist or adviser to

Accountabilities: contribution management. Reviews complete project documents for
conformity and quality assurance. Reviews, adjusts design as
necessary based on output of design.
Reviews design verification. Uses advanced techniques to
modify or extend theories and practices of science and
disciplines to complete assignments.
3. Planning and Creates work plans and cost estimates for work in one’s area
control of responsibility as well as for small teams of designers.
Manages this work to deliver the agreed program on time, on
quality and at the targeted cost.
4. Risk and Creates and implements strategies for risk and opportunity
opportunity management in one’s projects.
management Identifies and manages contract risks taking
preventive/corrective action to resolve any
contract/quality/program/cost issues.
Reports any outstanding issues to management, along with
5. Customer Interacts with customers and officials, contractors, and
others. Provides technical guidance on design related queries
and ensures customer's technical requirements for equipment
or services are communicated and agreed on with suppliers.
6. Supply chain Collaborates with the supply chain function and reviews
management vendor documentation for non-standard materials and
equipment. Provides technical evaluation of suppliers’
proposals.
7. Technical leadership Cultivates a network of design professionals - within and

and knowledge outside one’s business unit. Engages in conferences
sharing pertaining to engineering design tools and processes, shares
best practices across different projects and disciplines. Acts
as the functional liaison between project team disciplines
8. Processes and tools Creates standard processes and tools to promote the reuse of
technical solutions, innovation and productivity in the design
team.
Develops and/or recommends quality improvements to
engineering processes and tools.
© ABB 2018 Page No: 223
9. People leadership Develops and coaches project team colleagues, provides
and development instruction and direction.
May manage small teams of designers on projects.

challenges often thinking independently to Ownership & Performance – Management / Senior Specialists level
challenge traditional solutions. Collaboration & Trust – Management / Senior Specialists level
Comprehensive knowledge of related
disciplines in the organization. Works Engineering Technical Expertise - 4
independently, applying established Engineering Solutions - 3
standards and instructs or coaches other Engineering Processes and Tools - 4
professionals Engineering Risk and Opportunities - 3
© ABB 2018 Page No: 224
Job: Senior Designer

Mission Statement: Create, modify and analyze the design of equipment, systems or installations, including
specifications for manufacturing, fabrication or construction on assignments of medium
to high complexity using established solutions.
Main 1. Technical Acts as lead designer

Accountabilities: contribution Ensures creation of customized designs with high priority on
identification and control of hazards.
Contributes to design reviews and verification following
established QA/QC process, provides feedback on design
aspects and makes necessary modifications. Optimizes
designs to meet updated standards, incorporating new
products, components and functionalities. Creates or reviews
engineering drawings, specifications and plans required by
manufacturing, fabrication or construction.
2. Contract Identifies and implements variation requests to support
management contract claims.
3. Planning and Creates work plans and cost estimates for work in one’s area
control of responsibility and ensures quality deliverables on time and
at targeted cost.
4. Risk and Completes risk and opportunity assessments and the
issues to management, along with recommendations, for
resolution.
5. Customer Interacts with customers and provides technical guidance on
design related queries.
6. Supply chain Collaborates with the supply chain function, reviews vendor
management documentation, prepares RFQs, and provides design related
evaluation of proposals for non-standard materials and
equipment.
7. Technical leadership Shares knowledge and experience across own business unit
and knowledge and beyond. Attends project meetings and presents specific
sharing aspects of project design assignments.
8. Processes and tools Creates standard processes and tools to promote the reuse of
technical solutions.
9. People leadership Coaches less experienced designers on the translation of

and development conceptual designs to engineering documentation, including
drawings and calculations. May manage a small team of
designers on a project.
© ABB 2018 Page No: 225
E/S - E Individual contributor using in-depth Safety & Integrity – Team Leaders / Specialists level
knowledge in a specific area to execute Customer Focus & Quality – Team Leaders / Specialists level
complex or specialized projects / Innovation & Speed – Team Leaders / Specialists level
challenges, often thinking Ownership & Performance – Team Leaders / Specialists level
independently to challenge traditional Collaboration & Trust – Team Leaders / Specialists level
solutions. Has comprehensive
knowledge of related disciplines in the Engineering Technical Expertise - 3
organization. Works independently, Engineering Solutions - 2
applying established standards and Engineering Processes and Tools - 3
instructs or coaches other professionals. Engineering Risk and Opportunities - 2
© ABB 2018 Page No: 226
Job: Designer
Mission Statement: Create and modify the standard designs of equipment, systems or installations,
including standard specifications for manufacturing, fabrication or construction for
assignments classified as low to medium complexity by applying standard design
concepts.
Main 1. Technical Designs engineering solutions, including drawings and

Accountabilities: contribution calculations according to specification. Contributes to design
reviews and design verification, modifies design as necessary.
2. Contract Identifies variation requests to support contract claims.

management
3. Planning and Follows work plans and cost estimates for work in one’s area
control of responsibility and ensures quality deliverables on time and
at targeted cost.
4. Risk and Completes risk and opportunity assessments and the
issues to management for resolution.
5. Customer Attends project meetings and presents specific aspects of
design assignments.
6. Supply chain Collaborates with the supply chain function, reviews vendor
management documentation, prepares RFQs, provides design related
evaluation of proposals for standard materials and equipment.
7. Technical leadership Assists in communication with customer pertaining to specific
and knowledge project design assignments or meetings.
sharing
8. Processes and tools Uses standard processes and tools, assists in developing new
processes and tools for reuse of technical solutions.
9. People leadership Provides support and direction for entry level team members,
and development which may include trainees and interns.

work assignments using established Ownership & Performance – Team Leaders / Specialists level
solutions. Will be building knowledge of Collaboration & Trust – Team Leaders / Specialists level
related disciplines in the organization.
May work under direct supervision or Engineering Technical Expertise - 2
independently. May instruct or coach Engineering Solutions - 2
junior colleagues. Engineering Processes and Tools - 2
© ABB 2018 Page No: 227
Job: Associate Designer

Mission Statement: Create or modify the pre-engineered design of equipment, systems or installations for
assignments classified as low complexity by applying standard design concepts.
Main 1. Technical Assists in designing engineering solutions, including drawings

Accountabilities: contribution and calculations according to specification. Participates in
design reviews and design verification, and modifies design as
necessary
2. Planning and Follows work plans and cost estimates for one’s own area of
control responsibility and ensures quality deliverables on time and at
targeted cost.
3. Risk and Supports risk assessments and implements resulting actions
opportunity for one’s projects.
management
4. Customer Supports in preparation of specific aspects of design
assignments for project meetings.
5. Supply chain Collaborates with supply chain function in preparation of
management required documentation for RFQs and proposals.
6. Processes and tools Uses standard processes and tools applicable to one’s area of
responsibility.
7. People leadership Provides support and direction for entry level drafting and
and development document control team.

activities to support a process or Customer Focus & Quality – Individual Contributor level
generally focus on organizing and Ownership & Performance – Individual Contributor level
coordinating on task, project or Collaboration & Trust – Individual Contributor level
program basis. May work under direct
supervision or independently, generally Engineering Technical Expertise - 1
delivering on pre-defined tasks. Engineering Solutions - 1
© ABB 2018 Page No: 228
Functional Area: Engineering Job Family: Testing
Job: Senior Test Engineer
Typical Reporting Line: Engineering Manager (or) Testing Manager Job Ref: C002010. Version C
Mission Statement: Authority for testing and verification activities of medium to high complex systems.
Facilitate completion of testing activities efficiently and cost-effectively, and in
Main 1. Technical Tests product and system and validate material to ensure that
Accountabilities: contribution these follow prescribed technical specifications. Approves test
results, applies advanced test concepts and methods and
schedules testing. Provides feedback for design process from
perspective of testing.
2. Sales Provides input to proposals for engineering projects or
programs about one’s area of responsibility.
3. Planning and Creates work plans and cost estimates for work in one’s area of
control responsibility. Ensures quality timely implementation within
targeted cost.
4. Risk and Contributes to creating risk management strategies in own
opportunity area of responsibility. Assesses risk to ensure safe systems of
management work and takes appropriate actions. Reports any contract/
quality/program/cost issues to management along with
5. Customer Participates in customer inspections and ensures resolution of

technical queries during acceptance tests. Assists in
preparation of tenders.
leadership and best practice across different projects.
knowledge sharing
7. Processes and Creates standard processes and tools for testing.
tools
8. People leadership Supervises test engineers and technicians.
and development Actively coaches colleagues, supporting with technical advice
and guidance.

projects and situations often Ownership & Performance – Management / Senior Specialists level
thinking independently to challenge Collaboration & Trust – Management / Senior Specialists level
knowledge of related disciplines in Engineering Technical Expertise - 3
the organization. Works Engineering Solutions - 3
independently, applying established Engineering Processes and Tools - 3
standards and instructs or coaches Engineering Risk and Opportunities - 2
other professionals. Technical Information Sharing - 3
© ABB 2018 Page No: 229
Job: Test Engineer

Mission Statement: Conduct testing and verification activities for assignments of low/medium testing
complexity of systems, subsystems or products effectively and cost-efficiently, and in
Main 1. Technical Executes testing according to schedule. Prepares project test

Accountabilities: contribution documentation. Provides technical support during installation
of test objects in the test area
2. Sales Assists the preparation of proposals for engineering projects in

one’s area of responsibility.
3. Planning and Follows work plans and cost estimates for work in one’s area of
targeted cost.
4. Risk and Makes risk assessments in one’s area of responsibility to assure
opportunity safe systems of work and takes appropriate actions. Reports
management contract/quality/program/cost issues to management
5. Customer Assists with customer or official contacts and communication
pertaining to test assignments or meetings.

leadership and best practice across different projects
knowledge sharing
7. Processes and Uses standard processes and tools.

tools
8. People leadership Supervises technicians

and development

using established solutions. Will be building Ownership & Performance – Team Leaders / Specialists level
supervision or independently. May instruct or Engineering Technical Expertise - 2
coach junior colleagues. Engineering Solutions - 2
© ABB 2018 Page No: 230
Job: Associate Test Engineer

Mission Statement: Support completion of testing activities efficiently and cost-effectively, and in
accordance with contract specifications, quality standards, and safety requirements. Test
product and system and validate material to ensure that these follow prescribed technical
specifications.
Main 1. Technical Supports Test Engineers with product and system testing.
Accountabilities: contribution Prepares standard test records and completes test
documentation.
targeted cost.
3. Risk and Supports risk assessments to assure safe systems of work and
opportunity takes appropriate actions.
management
4. Customer Assists with customer or official contacts and communication

pertaining to test assignments or meetings.
5. Processes and Uses standard processes and tools. Maintains/calibrates the

tools tools.

work Ownership & Performance – Team Leaders / Specialists level
assignments using established solutions. Collaboration & Trust – Team Leaders / Specialists level
Will be building knowledge of related
disciplines in the organization. May work Engineering Technical Expertise - 1
under direct supervision or independently. Engineering Solutions - 1
May instruct or coach junior colleagues. Engineering Processes and Tools - 1
© ABB 2018 Page No: 231
Functional Area: Engineering Job Family: Commissioning
Job: Principal Commissioning Engineer

Typical Reporting Line: Engineering Manager (or) Commissioning Manager Job Ref: C003010. Version C
Mission Statement: Act as commissioning lead for high complex projects. Ensure completion of all
commissioning activities effectively and cost-efficiently and in accordance with contract
specifications, quality standards, and safety requirements. Provide technical solutions to
meet current and emerging business/customer requirements.
Main 1. Technical Creates project commissioning schedule, reviews and ensures

Accountabilities: contribution its implementation. Identifies, develops and facilitates
implementation of new processes/ techniques and solutions
to meet current and emerging customer and business needs.
2. Sales support Assists in creation and presentation of proposals for
engineering projects or programs (provision of bills of
material, estimated engineering hours etc.).
Proposes solutions to improve future business prospects to
sales team.
Ensures adherence to safety standards in the area of
responsibility and mitigation of potential risks.
4. Planning and Creates work plans and cost estimates in line with strategic
control priorities, allocates resources and ensures implementation as
per the defined time frame, quality and cost. Improves
effectiveness of work plans in collaboration with other
functions.
5. Risk and Conducts risk and opportunity assessments for assigned
opportunity projects to ensure implementation of commissioning
management plan.Identifies and reports potential risks, evaluates mitigation
options and defines relevant guidelines to mitigate the risks.
Ensures implementation of risk mitigation plan in own area of
responsibility and update stakeholders on associated risks.
Conducts Safety Observation tour regularly to report and
mitigate potential HSE hazards.
6. Customer Manages customer relations at senior levels.
Interacts with customer and provides customized solutions to
meet requirements of the project. Ensures approval of plant
acceptance criteria, open issues closure and performance
tests. Identifies, introduces and drives implementation of new
engineering solutions to customer.
7. Supply chain Manages external organizations to ensure availability of

management Commissioning equipment, systems or services. Provides
technical guidance to ensure tools/systems meet
required specifications.
8. Technical Represents the function as a member in standardization
leadership and committees. Assumes lead role in developing function within
development one’s area and facilitates best practice sharing. Gives
feedbacks to the organization to apply lessons learned
process.
© ABB 2018 Page No: 232
9. Processes and tools Creates standard processes and tools. Ensures all
commissioning activities comply with the required safety
regulations and contractual requirements. Identifies,
introduces and promotes processes and tools in one’s area of
responsibility to increase productivity.
10. People leadership Develops, coaches and provides technical guidance to
and development colleagues. Guides and supervises all staff necessary to
complete assignments. May manage large commissioning
teams. Imparts training and coaches project team towards
safe working practices

E/S – C Expert and individual contributor within the Safety & Integrity – Management / Senior Specialists level
organization with in-depth knowledge of Customer Focus & Quality – Management / Senior Specialists
own discipline and established knowledge of level
other disciplines. Impact tends to be global Innovation & Speed – Management / Senior Specialists level
in nature. Leads development of new Ownership & Performance – Management / Senior Specialists
solutions for complex projects/challenges. level
Imparts knowledge to other professionals Collaboration & Trust – Management / Senior Specialists level
through coaching.
Engineering Technical Expertize - 4
Engineering processes and tools - 3
Engineering risk and opportunity - 3
Technical information sharing - 4
Planning and prioritizing – 4
© ABB 2018 Page No: 233
Job: Senior Commissioning Engineer

Mission Statement: Act as commissioning lead for medium to high complex projects. Ensure completion of
all commissioning activities efficiently and cost-effectively and in accordance with
contract specifications, quality standards, and safety requirements.
Main 1. Technical Manages the commissioning activities to ensure quality, timely

Accountabilities: contribution delivery within targeted costs. Ensures implementation design
changes in commissioning and the production of as built project
documentation. Supports continuous improvement of project
process/product/system design.
2. Sales support Assists in creation and presentation of proposals for
engineering projects or programs (provision of bills of material,
estimated engineering hours etc.).
Ensures adherence to safety standards in the area of
responsibility and mitigation of potential risks.
control responsibility. Manages the implementation of the
commissioning plan. Improves effectiveness of work plans in
5. Risk and Conducts risk and opportunity assessments during
opportunity commissioning phase to ensure implementation of
management commissioning plan, identifies & reports potential risks related
to contract/quality/program/cost and recommends resolutions
to management. Initiates and monitors risk mitigation plan in
own area of responsibility and ensures stakeholders are updated
on associated technical risks. Conducts Safety Observation tour
regularly to report and mitigate potential HSE hazards.
6. Customer Leads and coordinates commissioning activities focused on
finalizing customer acceptance certification.
Interacts with customers and external providers for approval of
plant acceptance criteria, open issues closure and performance
tests. Identifies and introduces new effective engineering
solutions to meet business and customer needs. Attends project
meetings and presents specific aspects of commissioning.

management commissioning equipment, systems or services.
Provides technical guidance to ensure tools/systems meet
required specifications.
8. Technical Develops, coaches and provides technical guidance to
leadership and colleagues in assigned business unit. Gives feedbacks to the
development organization to apply lessons learned process.
9. Processes and tools Creates standard processes and tools. Ensures that all
commissioning activities comply with the required safety
regulations and contractual requirements. Identifies, introduces
and promotes processes and tools in one’s area of responsibility
© ABB 2018 Page No: 234
to increase productivity. Analyzes data and prepares reports to
ensure on-contract delivery.
10. People leadership Guides and assigns task to engineers, technicians and
and development administrative staff. May manage small project teams.

complex or specialized projects/challenges Innovation & Speed – Management / Senior Specialists level
often thinking independently to challenge Ownership & Performance – Management / Senior Specialists level
traditional solutions. Has comprehensive Collaboration & Trust – Management / Senior Specialists level
organization. Works independently, Engineering Technical Expertize - 3
applying established standards and Engineering Solutions - 3
instructs or coaches other professionals. Engineering Processes and Tools - 3
Engineering Risk and Opportunity - 2
Technical Information Sharing – 3
© ABB 2018 Page No: 235
Job: Commissioning Engineer

Mission Statement: Act as commissioning lead of projects with low to medium complexity. Ensure completion
of all commissioning activities efficiently and cost-effectively, in accordance with
contract specifications, quality standards, and safety requirements.
Main 1. Technical Contributes to planning and implementation of commissioning

Accountabilities: contribution activities. Supports and coordinates the installation activities with
the Installation Supervisor / Site Manager. Implements
commissioning design changes and provides mark-ups for as-
built project documentation. Supports continuous improvement
of project process/product/system design. Participates in internal
project review meetings and provides inputs on commissioning
activities.
2. Sales support Assists in creating proposals for engineering projects or programs
(provision of bills of materials and estimated engineering hours,
etc.
4. Planning and Creates work plans and cost estimates for work in one’s area of
control responsibility.
5. Risk and Conducts risk and opportunity assessments during
opportunity commissioning phase to ensure implementation of
commissioning plan, identifies and reports potential risks related
to contract/quality/program/cost and recommends resolutions to
management. Initiates and monitors risk mitigation plan in one’s
area of responsibility and ensures stakeholders are updated on
associated technical risks. Conducts Safety Observation tour
regularly to report and mitigate potential HSE hazards.
6. Customers Coordinates site activities focused on finalizing customer
acceptance Certification. Identifies and recommends new
effective solutions to meet business and customer needs.
Provides relevant information pertaining to commissioning
assignments and meetings with customer.
management commissioning equipment, systems or services.
8. Technology Provides relevant information pertaining to commissioning

leadership and assignments and meetings with contractors/colleagues. Gives
knowledge sharing feedbacks to the organization to apply lessons learned process.
9. Processes and Uses standard processes to ensure all commissioning activities
tools comply with required safety regulations and contractual
requirements. Applies and improves processes and tools in one’s
technical area to ensure effective project delivery.
10. People leadership Guides Associate Commissioning Engineers and coordinates
and development work with entry level engineers, technicians, or administrative
staff. May manage small project teams.
© ABB 2018 Page No: 236
independently. May instructor coach Engineering Solutions - 3
junior colleagues Engineering Processes and Tools - 2
© ABB 2018 Page No: 237
Job: Associate Commissioning Engineer

Typical Reporting Line: Engineering Manager (or) Commissioning Manager Job Ref: C003040. Version B
Mission Statement: Execute commissioning activities under the supervision of Senior Commissioning
Engineer in all types of projects sizes and complexities, efficiently, cost-effectively and in
accordance with contract specifications, quality standards, and safety requirements.
Main 1. Technical Supports in implementation of commissioning design changes

Accountabilities: contribution and provision of marks-up as-built project documentation.
Supports continuous improvement of project
process/product/ system design via provision of lessons
learned feedback.
2. Contract Identifies variation request to support contract claims.
management Supports commissioning team in providing cost effective
quality solutions per customer requirement Ensures adherence
to safety standards and mitigation of potential risks.
control responsibility.
4. Risk and Supports in conducting risk and opportunity assessments
opportunity during commissioning phase and in handling technical risks by
following mitigation guidelines. Identifies potential Hazards
and reports to Site management.
5. Customer Interacts with customer on request.
6. Supply chain Supports coordination with external organizations to ensure
management availability of commissioning equipment, systems or services.
7. Processes and Uses standard processes and procedures to ensure all
tools commissioning activities comply with the required safety
regulations and satisfy contractual requirements. Reports
processes and tools inefficiencies and suggests improvements
ideas.

E/S- E Individual contributor using prior theoretical Safety & Integrity – Team Leaders / Specialists level
learning or knowledge of methods and technologies Customer Focus & Quality – Team Leaders / Specialists
to execute work assignments using established level
solutions. Will be building knowledge of related Innovation & Speed – Team Leaders / Specialists level
disciplines in the organization. May work under direct Ownership & Performance – Team Leaders / Specialists
supervision or independently. May instructor coach level
junior colleagues Collaboration & Trust – Team Leaders / Specialists level

© ABB 2018 Page No: 238
Functional Area: Engineering Job Family: Technical Consulting
Job: Senior Principal Technical Consultant

Typical Reporting Line: Technical Consulting Manager or Job Ref: C004010. Version C
Engineering Manager
Mission Statement: Lead consulting assignments of very high complexity. Contribute to the creation of the
business strategy in consulting area and ensures implementation. Conduct market
study to identify opportunities for new and repeat business for ABB products and
services.
Main 1. Technical Leads alignment and development of consultancy products and

Accountabilities: contribution services to meet customers’ needs. Oversees and delivers
challenging and major assignments. Approves and reviews
tasks carried out by others. Defines best practices for the
business.
2. Customer and Establishes contacts at senior level (e.g. Managing Director),
sales works with customers at a strategic level and coaches them.
Works with business development to negotiate strategic
agreements. Leads sales activities with multiple local units to win
major consulting assignments >2500 hour.
3. Contract Oversees contract management activities (invoicing and work in
management progress, etc.) in one’s area of work.
Ensures delivery of assignments as per the agreed contract.
targeted cost.
5. Risk and Establishes a risk management strategy for consulting
opportunity assignments and ensures actions are taken to mitigate and
management control risks. Identifies opportunities for repeat and new
consulting business.
6. Technical Builds and maintains strategic alliances with external
leadership and organizations and networks internally to establish best practices
knowledge sharing and enhance business.
7. Processes and Studies various advanced sources and proposes solutions for
tools development of new processes and tools.
Leads in the creation of new process and tools to enhance
engineering effectiveness of business in the long term.
8. People Coaches and develops consultants to deliver assignments and
leadership and provides technical guidance to colleagues. Forms and leads
development teams to deliver assignments with a focus on operational
execution. May line manage ABB employees; is member of
extended business management team to cascade and translate
business strategy to the wider organization.
9. Finance and Contributes to achieve agreed financial targets for a technology,
budget business area or consulting team
© ABB 2018 Page No: 239
one’s discipline and established knowledge Innovation & Speed – Management / Senior Specialists level
of other disciplines. Impact tends to be Ownership & Performance – Management / Senior Specialists level
global in nature. Leads development of new Collaboration & Trust – Management / Senior Specialists level
solutions for complex projects/challenges.
Imparts knowledge to other professionals Engineering Technical Expertise - 5
through coaching. Engineering Solutions - 5
Consulting and Facilitating – 5
© ABB 2018 Page No: 240
Job: Principal Technical Consultant

Typical Reporting Line: Technical Consulting Manager or Job Ref: C004020. Version B
Engineering Manager
Mission Statement: Lead for consulting assignments of high complexity. Contribute to the development of
consultancy products and services. Participate in the creation of consulting business
strategy.
Main 1. Technical Leads alignment and development of consultancy products and

Accountabilities: contribution services to meet customers’ needs. Oversees and delivers
challenging and major assignments. Approves and reviews tasks
carried out by others. Defines best practices for the business.
2. Customer and Establishes contacts at senior level (e.g. Technical Director),
sales works with customers at a strategic level and coaches them.
Consults business and proposes engineering solutions to meet
customer needs. Supports business development in sales
activities. Negotiates contracts and leads sales activities with
multiple local units to win major consulting assignments from
500 to 2500 hours.
3. Contract Works with contract management on activities (invoicing and
management work in progress, etc.) in one’s area of work.
targeted cost.
5. Risk and Establishes a risk management strategy for consulting
opportunity assignments and ensures actions are taken to mitigate and
management control risks. Identifies opportunities for repeat and new
consulting business.
6. Technical Coaches and develops consultants; provides a role model for
leadership and technical leadership. Develops relationships with external
knowledge sharing organizations and represents the organization in communications
and conferences pertaining to broad aspects of consulting
assignments.
7. Processes and Studies various advanced sources and proposes solutions for
tools development of new processes and tools. Leads in the creation of
new process and tools to enhance engineering effectiveness of
business.
8. People leadership Coaches and develops consultants to deliver assignments and
and development provides technical guidance to colleagues. Forms and leads
teams to deliver assignments with a focus on operational
execution.
9. Finance and Contributes to achieve agreed financial targets for a technology,
budget business area or consulting team
© ABB 2018 Page No: 241
E/S - C Expert and individual contributor within Safety & Integrity – Management / Senior Specialists level
the organization with in-depth Customer Focus & Quality – Management / Senior Specialists level
established knowledge of other Ownership & Performance – Management / Senior Specialists level
disciplines. Impact tends to be global in Collaboration & Trust – Management / Senior Specialists level
nature. Leads development of new
solutions for complex Engineering Technical Expertise - 4
projects/challenges. Imparts knowledge Engineering Solutions - 4
to other professionals through coaching. Engineering Processes and Tools - 4
© ABB 2018 Page No: 242
Job: Senior Technical Consultant

Typical Reporting Line: Technical Consulting Manager or Job Ref: C004030. Version C
Engineering Manager
Mission Statement: Lead for consulting assignments of medium complexity and supports in development of
consultancy products and services.
Main 1. Technical Works as a leading functional practitioner in a consulting area.

Accountabilities: contribution Approves assignment tasks carried out by others. Takes a lead role
to propose consulting services to meet the customer's needs.
Leads or supports the development of a special technology or area
of best practice.
2. Customer and Makes contacts at senior level (e.g. Site Manager, Technical
sales Director) Consults business and proposes engineering solutions to
meet customer needs. Provides technical support and guidance to
sales team for offer preparation. Negotiates contracts to win
consulting assignments of 250 to 500 hours
3. Contract Works with contract management activities (invoicing and work in
management progress, etc.) in one’s area of work.
targeted cost.
5. Risk and Conducts risk and opportunity assessments for consulting
opportunity assignments. Proposes and initiates actions to mitigate and
management control risks in one’s area of responsibility. Identifies opportunities
for repeat and new consulting business.
6. Technical Builds network - internally and externally - for exchange of
leadership and information. Provides support and technical advice to colleagues.
knowledge sharing
7. Processes and Supports in the development of new tools and processes for
tools engineering effectiveness. Ensures usage of standard process and
tools.
8. People leadership Coaches and develops consultants to deliver assignments.
and development Forms and leads teams to deliver assignments with a focus on
operational execution.
9. Finance and Contributes to achieve agreed business financial targets for a
budget technology, business area or consulting team

knowledge in a Customer Focus & Quality – Management / Senior Specialists level
specific area to execute complex or Innovation & Speed – Management / Senior Specialists level
specialized projects, Ownership & Performance – Management / Senior Specialists level
Comprehensive knowledge of related Engineering Technical Expertise - 4
disciplines in the organization. Works Engineering Solutions - 3
independently, applying established Engineering Processes and Tools - 3
standards and instructs or coaches Engineering Risk and Opportunities - 3
other professionals. Work under direct Technical Information Sharing - 3
supervision or independently. May Planning and Prioritizing – 3
instruct or coach junior colleagues. Consulting and Facilitating – 4
© ABB 2018 Page No: 243
Job: Technical Consultant

Engineering Manager
Mission Statement: Execute assignments of low complexity, as per agreed timeline and standards using
established solutions.
Main 1. Technical Proposes technical solutions and works on consulting

Accountabilities: contribution assignments, using established standards, methods and
technologies, to develop solutions and resolve issues.
2. Customer and Proposes engineering solutions to meet the needs of the
Sales customer. Actively seeks feedback for improvement. Leads sales
activities to win consulting assignments from 50 to 250 hours.
Negotiates directly with the responsible persons at customer.
3. Planning and Follows work plans and cost estimates in one’s area of
targeted cost.
4. Risk and Conducts risk and opportunity assessments for consulting
opportunity assignments.Proposes and initiates actions to mitigate and
management control risks in one’s area of responsibility.
5. Contract Works with contract management activities (invoicing and work
management in progress, etc.) in one’s area of work. Ensures delivery of
assignments as per agreed contract.
6. Technical Builds network internally and externally for exchange of
leadership and information. Provides support and technical advice to colleagues.
knowledge sharing
7. Processes and Applies standard processes and tools applicable to one’s area of
required safety regulations and contractual clauses. Reports
inefficiencies in processes and tools.

using established solutions. Will be building Ownership & Performance – Team Leaders / Specialists level
or independently. May Engineering Technical Expertise - 3
instruct or coach junior colleagues. Engineering Solutions - 2
Consulting and Facilitating - 3
© ABB 2018 Page No: 244
Job: Associate Technical Consultant

Engineering Manager
Mission Statement: Work under supervision and delivers small consulting assignments as per the agreed
timeline and standards.
Main 1. Technical Works on consulting assignments using established standards,

Accountabilities: contribution methods and technologies to develop solutions and resolve
issues. Generates consulting deliverables (e.g. reports). Assists
consultants in assignments.
2.Customer and Clarifies customer enquiry on technical issues. Analyses and
sales works on customer’s feedback. Supports colleagues in both,
creating proposals as well as sales material.
3. Contract Supports contract management activities in one’s area of
management responsibility.
4. Planning and Follows work plans and cost estimates in one’s area of
control responsibility. Ensures quality and timely implementation within
targeted cost.
5. Risk and Supports risk assessments and implementation of resulting
opportunity actions in one’s area of responsibility. Documents and handles
management technical risks by following mitigation guidelines.
6. Processes and Uses standard processes and tools applicable to one’s area of
Reports inefficiencies in processes and tools.

independently. May Engineering Solutions - 1
instruct or coach junior colleagues. Engineering Processes and Tools - 1
© ABB 2018 Page No: 245
Functional Area: Engineering Job Family: Drafting & Documentation
Job: Drafting Specialist

Typical Reporting Line: Documentation Manager (or) Job Ref: C005010. Version B
Engineering Manager
Mission Statement: Assist engineering teams in preparing drawings of medium and high complexity using
CAD (Computer Aided Design) system. Provides technical assistance to other colleagues
in the team.
Main 1. Technical Prepares engineering drawings in collaboration with

Accountabilities: contribution engineering specialists using CAD system.
2. Planning and Follows the work schedule for one’s area of responsibility.
control Delivers on agreed timeline, cost estimate and set quality
standards.
3. Technical Provides relevant information pertaining to drafting
leadership and assignment to engineering team.Provides coaching and
knowledge sharing guidance to less experienced colleagues.
4. Processes and Ensures accurate application and implementation of standard
tools processes and tools in preparing accurate drawings.

independently. May instruct or coach Engineering Solutions - 2
junior colleagues. Engineering Processes and Tools - 2
internal team. Responsibilities generally Innovation & Speed – Individual Contributor level
focus on organizing and coordinating - Ownership & Performance – Individual Contributor level
on task, project or program basis. May Collaboration & Trust – Individual Contributor level
work under direct supervision or
independently, generally delivering on Engineering Technical Expertise - 2
pre-defined tasks. Engineering Solutions - 2
© ABB 2018 Page No: 246
Job: Associate Drafting Specialist

Typical Reporting Line: Documentation Manager (or) Job Ref: C005020. Version C
Engineering Manager
Mission Statement: Work under supervision and support the engineering team in preparing engineering
drawings of low and medium complexity using CAD (Computer Aided Design) system.
Main 1. Technical Prepares engineering drawings in collaboration with engineering

Accountabilities: contribution specialists using CAD system.
2. Planning and Follows the work schedule for one’s area of responsibility.
control Delivers on agreed timeline, cost estimate and set quality
standards.
3. Processes and Ensures accurate application and implementation of standard
tools processes and tools in preparing accurate drawings.

focus on organizing and coordinating on a Ownership & Performance – Individual Contributor level
task, project or program basis. May work Collaboration & Trust – Individual Contributor level
under direct supervision or independently,
generally delivering on pre-defined tasks. Engineering Technical Expertise - 1
© ABB 2018 Page No: 247
Functional Area: Engineering Job Family: Documentation & Drafting
Job: Documentation Specialist

Typical Documentation Manager (or) Engineering Job Ref: C005030. Version D
Reporting Line: Manager (or) Project Operations Manager
(or) Project Management Office Manager (or)
Project Planning & Controls Manager (or)
Project Director
Mission Prepare, distribute and store accurate and timely customer and supplier documents for
Statement: projects, as per the company’s/project’s procedures and ensuring effective version control
and status tracking.
Main Account- 1. Technical contribution Manages documentation to ensure proper version control in the
abilities: document management system. Ensures that documentation
is maintained in compliance with the company's/project’s
procedures, including format, receipt, registration, number,
filing, recovery and the issue of documents. Assists in the
preparation of the project document list, periodically updates
and issues the document list as well as preparing and updating
progress reports as per the schedule.
2. Planning and control Sets up the documentation management system and
document controls process in conjunction with the project
team.
3. Project execution and Codes issued documents, ensures that reviews, numbering,
control distribution, filing and registration are in compliance with
procedures. Monitors the progress of project documentation,
updates the receipt and document distribution information
register. Communicates deadlines to the project team for
document delivery. Prepares O&M (Operations & Maintenance)
manuals and maintains all project documents in accordance
with the index defined by the team. Organizes final documents
and maintains them in the internal or external archive. Monitors
and reports actual versus planned time for document
management work packages.
4. Stakeholder relations Effectively communicates and provides relevant information to
stakeholders and customers.
5. Technical leadership and Supports colleagues with advice and guidance on

knowledge sharing documentation control issues. Provides coaching and guidance
to less experienced colleagues.
6. Process and tools Contributes to process enhancements related to document
management and applies the document management system
efficiently.
© ABB 2018 Page No: 248
E/S – E solutions. Building knowledge of related
disciplines in the organization. May work Engineering Technical Expertise - 2
under direct supervision or independently. Engineering Solutions - 2
May instruct or coach junior colleagues. Engineering Processes and Tools - 2
focus on organizing and coordinating on
E/S – F a task, project or program basis. May
work under direct supervision or Engineering Technical Expertise - 2
independently, generally delivering on pre- Engineering Solutions - 2
defined tasks. Engineering Processes and Tools - 2
© ABB 2018 Page No: 249
Job: Associate Documentation Specialist

Typical Reporting Line: Documentation Manager (or) Job Ref: C005040. Version C
Engineering Manager
Mission Statement: Work under supervision, and support, the engineering and operations team in
preparation, distribution and storage of documents for small and medium sized
projects with low complexity.
Main Accountabilities: 1. Technical Ensures that the documents required by the engineering team
contribution is maintained in compliance with the company's procedure.
Verifies format, receipt, registration, number, filing, recovery
and the issue of documents.
2. Planning and Prepares and updates progress report to engineering
control specialists as per schedule
3. Customer Provide relevant information to stakeholders and customers
4. Process and tools Applies company procedures related to document

management information systems correctly.
Career Definition Competencies – Required Level

Level
focus on organizing and coordinating - on Ownership & Performance – Individual Contributor level
task, project or program basis. May work Collaboration & Trust – Individual Contributor level
under direct supervision or independently,
generally delivering on pre-defined tasks. Engineering Technical Expertise - 1
© ABB 2018 Page No: 250
Functional Area: Engineering Job Family: Engineering Management
Job: Engineering Manager IV

Typical Reporting Line: Global Division Manager (or) Job Ref: C006010. Version C
Global Business Unit Manager
(or) Global Product Group Manager
Mission Statement: Oversee engineering operations management of the unit, having regional or global
impact, covering the full engineering scope of tendering, quality, and operational
excellence. Ensure assigned engineering operations are executed in accordance with
company procedures, contract specifications, quality standards, safety requirements,
cost/profitability targets and scheduling targets. Coordinate and oversee team
development and continual improvement of processes and procedures.
Main 1. Strategy and Defines the unit’s strategy in line with global division/business
Accountabilities: organizational unit /product group and ensures operational development,
leadership including profit and loss. Provides input to global business
unit/product group strategy and is a key player in its
implementation and in strengthening a business model relevant
to the scope of engineering. Ensures development of
performance targets in line with global/local targets and their
achievement through regular oversight, defining required actions
for improvement.
2. Technical Serves as a point of escalation for individual and systemic
contribution engineering/ operational issues within the organization.
3. Planning and Creates and manages implementation of long term strategic
control plans which define the business strategy resource requirements.
Oversees planning and control process in the engineering teams.
Conducts regular reviews to ensure the execution of
tenders/projects according to agreed targets in terms of
schedule, quality, cost and customer satisfaction. Monitors
quality metrics, identifies opportunities for improvement and
oversees improvement activities.
4. Risk and Evaluates opportunities, decides and facilitates appropriate
opportunity strategic activities across local divisions and local business units
management based on a global perspective. Creates and implements strategies
to ensure business risks are identified and managed.
5. Customer Builds and maintains relationships with key internal and external
stakeholders to ensure customer satisfaction.
6. Supply chain Collaborates with the supply chain function to develop strategic
management partnerships with key suppliers of services and equipment
needed for engineering.
7. Technical Guides the business in building engineering/operational

leadership and capability through training, mentoring and shadowing
development programs.Supports business unit in establishing and deploying
required frameworks/processes. Conducts and follows-up
certification process jointly with business unit Ensures processes
are in place to capture and share best practices and operational
experiences. Supports global business unit strategy with defining
concepts for business unit-specific Occupational Health and
Safety (OHS), compliance and supply chain management and
developing processes and tools.
© ABB 2018 Page No: 251
8. Processes and Ensures the portfolio of projects/operations value chain follows
tools sound methodology and execution practices in accordance with
internal standard procedures, and that projects are closed as per
contracts.
9. People leadership Ensures that all OHS standards are strictly adhered to, keeping in
and development mind that health and safety is a ‘license to operate’. Ensures (with
HR support) that the area of responsibility is properly organized,
staffed, skilled and directed. Guides, motivates, coaches and
develops direct and indirect subordinates within HR polices.
10. Finance and Contributes to the management review of the business unit's
budget financial performance. Formulates financial plans and budget
estimates for the unit/business area. Oversees adherence to
these plans and estimates.

organizational area(s). Requires in-depth Ownership & Performance – Leadership / Expert level
knowledge of company's goals and plans. Collaboration & Trust – Leadership / Expert level
over subject matter expertise. Managing Engineering Technical Expertise - 3
through sub-managers. Engineering Solutions - 3
© ABB 2018 Page No: 252
Job: Engineering Manager III

Typical Reporting Line: Global Execution Center (GEC) Job Ref: C006020. Version C
Manager (or) Regional Execution Center (REC)
Manager (or) Local Business Unit Manager (or)
Local Product Group Manager (or) Operations Manager
Mission Statement: Provide strategic direction, leadership, management and coordination of the
engineering function across business units. Drive the performance of the engineering
function performance to ensure that all engineering activities meet the required safety,
integrity, financial and contractual requirements. Initiate and drive continuous
improvement activities across the function.
Main 1. Strategy and Acts as member of the business unit management team providing
Accountabilities: organizational strategic and operational guidance to support ongoing
leadership development of the business.
Serves as an escalation point for individual and systemic
engineering issues within the organization.
2. Customer and Manages the customer relationships at senior level, develops
sales long-term relationship with key customers.
Works with the customer to shape and deliver solutions - seeks
feedback and innovates with the customer to drive and deliver
improvement. Works with business development to target new.
Presents new technology and innovation at conferences, client
events.
3. Contract Oversees contractual work within own business units.
management Conducts regular progress reviews, identifies and manages
contract risks.
control plans which define business strategy resource requirements.
Oversees planning and control process in the engineering teams.
Conducts regular reviews to ensure the execution of
tenders/projects according to agreed targets in terms of
schedule, quality, cost and customer satisfaction. Monitors
quality metrics, identifies opportunities for improvement and
oversees improvement activities.
5. Risk and Creates and implements strategies to ensure that business risks
opportunity are identified and managed, and business opportunities are
management exploited as a part of business planning.
6. Supply chain Collaborates with the supply chain function to develop strategic
management partnerships with key suppliers of services and equipment
needed for engineering.
7. Technical Guides the business in building engineering/operational

leadership and capability through training, mentoring and shadowing
development programs.Supports business unit in establishing and deploying
required frameworks/processes. Conducts and follows-up
certification process jointly with business unit. Ensures
processes are in place to capture and share best practices and
operational experiences. Supports global business unit strategy
with defining concepts for business unit-specific Occupational
© ABB 2018 Page No: 253
Health and Safety (OHS), compliance and supply chain
management and developing processes and tools.
8. Processes and Conducts management reviews to guide operation of
tools continuous improvement activities.
9. People leadership Ensures (with HR support) that the area of responsibility is
and development properly organized, staffed, skilled and directed. Guides,
motivates, coaches and develops direct and indirect
subordinates, within HR polices.
10. Finance and Contributes to management review of the business unit's
budget financial performance, along with other business unit
management team members.
Formulates financial plans and budget estimates for the
unit/business area.
Oversees adherence to these plans and estimates.

L/M - B Leads organizations with a focus on Safety & Integrity – Leadership / Expert level
over subject matter expertise. Managing Engineering Technical Expertise - 3
through sub-managers. Engineering Solutions - 3
Accountable for budget and policy Innovation & Speed – Management / Senior Specialists level
recommendations and medium term Ownership & Performance – Management / Senior Specialists level
planning. Managing through first line Collaboration & Trust – Management / Senior Specialists level
managers mainly in function area. Focus
balances leadership and subject matter Engineering Technical Expertise - 3
expertise. Engineering Solutions - 3
© ABB 2018 Page No: 254
Job: Engineering Manager II

Typical Reporting Line: Engineering Manager III (or) Job Ref: C006030. Version B
Operations Manager (or) Local
Product Group Manager (or)
Local Business Unit Manager
Mission Statement: Lead a number of engineering teams within a business unit. Drive teams performance to
ensure that safety, integrity, financial and contractual requirements are met. Initiate and
drive continuous improvement activities across teams.
Main 1. Technical Leads engineering teams which are responsible for a number of
Accountabilities: contribution products or sector areas and ensures delivery of a portfolio of
projects on time, in full. Provides direction to the teams with a
focus on safety, on time delivery, quality and margin
improvement
2. Customer and Builds and maintains customer relationships, seeks feedback
sales and provides innovative solutions to meet customer
requirements and deliver improvements. Provides engineering
support during the bid phase, supports presentation of
proposals to customers. Works with business development to
target new opportunities Presents new technology and
innovation at conferences, client events
3. Contract Oversees contractual work within one’s area of responsibility.
contractual risks
4. Planning and Ensures that engineering teams are adequately resourced,
control developed and equipped to meet business needs. Oversees
planning and control process in the engineering teams
Conducts regular reviews to ensure that the teams are
delivering work according to the customer and ABB
requirements
5. Risk and Creates and implements plans to ensure that business risks are
opportunity identified and managed, opportunities maximized. Ensures
management that required systems are understood, developed and correctly
implemented
management correct suppliers services and equipment are available to
support the engineering execution
7. Technical Facilitates best practice sharing within the engineering team
leadership and
development
8. Processes and Initiates and drives continuous improvement activities.
tools Develops, implements and improves relevant processes,
policies and procedures to improve effectiveness across the
engineering function
motivates, coaches and develops employees reporting directly
and indirectly, within HR policies
10. Finance and Creates financial plans and budget estimates for unit/business
budget area. Oversees adherence to these plans and estimates
© ABB 2018 Page No: 255
L/M - D Manages teams with a focus on Safety & Integrity – Management / Senior Specialists level
operational execution Customer Focus & Quality – Management / Senior Specialists level
operational/tactical Ownership & Performance – Management / Senior Specialists level
responsibilities. Collaboration & Trust – Management / Senior Specialists level
Often the first manager level with
full responsibility for Engineering Technical Expertise – 3
human resource planning, Engineering Solutions - 3
selection, development and Engineering Processes and Tools - 3
performance management. Engineering Risk and Opportunities - 3
Management involvement includes Technical Information Sharing - 4
utilizing individual subject matter Planning and Prioritizing - 3
expertise.
© ABB 2018 Page No: 256
Job: Engineering Manager I

Typical Reporting Line: Engineering Manager II (or) Job Ref: C006040. Version B
Operations Manager (or)
Local Product Group Manager (or)
Mission Statement: Manage a team of designers/engineers to deliver high quality, cost effective and timely
engineering solutions to customers. Formulate plan, allocate resources to meet the
agreed contractual and financial targets. Ensure team's compliance with standard
processes, procedures, practices and safety requirements.
Main 1. Technical Defines and ensures implementation of operating guidelines for

Accountabilities: contribution team. Oversees progress within own area of responsibility,
identifies and manages technical issues. Drives team
performance to ensure that deliverables are met on time, as per
the set contract, safety and quality requirements.
2. Customer and Ensures delivery of technical solutions according to customer
sales requirements. Drives development of processes/practices based
on customer feedback. Provides engineering support during the
bid phase, ensures that the resources required to deliver the
technical solutions are correctly accounted (e.g. the
requirements for safety, technical competence, quality, schedule
and cost).
3. Contract Oversees contractual work within own area of responsibility.
contractual risks.
4. Planning and Ensures that the engineering team is adequately resourced,
control developed and equipped to meet business needs. Ensures
correct assignments of tasks within the engineering team,
defines relevant performance metrics. Creates work plans and
cost estimates for engineering work.
5. Risk and Ensures completion of risk assessments and opportunity
opportunity assessments (e.g. variation orders and claims) and
management implementation of resulting actions across projects.
support the engineering execution.
7. Technical Facilitates best practice sharing within the engineering team.
leadership and
development
8. Processes and Develops and drives continuous improvement activities to
tools improve processes, policies, procedures and effectiveness
within one’s area of responsibility.
subordinates within HR polices.
10. Finance and Participates in defining the annual budget for area of
budget responsibility and is accountable for managing performance
against agreed financial targets and constraints.
© ABB 2018 Page No: 257
operational execution, short / Customer Focus & Quality – Management / Senior Specialists level
medium-term operational/tactical Innovation & Speed – Management / Senior Specialists level
responsibilities. Ownership & Performance – Management / Senior Specialists level
Often the first manager level with full Collaboration & Trust – Management / Senior Specialists level
responsibility for
human resource planning, selection, Engineering Technical Expertise – 2
development and performance Engineering Solutions - 2
management. Management Engineering Processes and Tools - 2
involvement includes utilizing Engineering Risk and Opportunities - 3
individual subject matter expertise. Technical Information Sharing - 4
© ABB 2018 Page No: 258
Job: Testing Manager II

Typical Reporting Line: Engineering Manager II (or) Job Ref: C006050. Version C
Operations Manager (or
Mission Statement: Lead a number of testing teams within a business unit. Drive teams' performance to
ensure that safety, integrity, financial and contractual requirements are met. Initiate and
drive continuous improvement activities across the teams.
Main 1. Technical Leads testing teams which have responsibility for a number of
Accountabilities: contribution product or sector areas, ensuring delivery of a portfolio of
projects on time, in full. Provides direction to the teams with a
focus on safety, on time delivery, quality, and margin
improvement.
sales and provides innovative solutions to meet customer
requirements and deliver improvements. Provides testing
support during the bid phase, supports presentation of
proposals to customers. Works with business development to
target new opportunities with customers. Presents new
technology and innovation at conferences, client events.
3. Contract Oversees contractual work within one’s area of responsibility
contract risks.
4. Planning and Ensures that the testing teams are adequately resourced,
control developed and equipped to satisfy business needs. Oversees
the planning and control process in testing teams. Conducts
regular reviews to ensure that the teams are delivering work
according to customer and ABB requirements.
5. Risk and Creates and implements plans to ensure that business risks are
opportunity identified and managed; and business opportunities are
management maximized Ensures that the required systems are understood,
developed and correctly implemented.
6. Supply chain Collaborates with the supply chain function to ensure that
support the testing execution.
7. Technical Facilitates best practice sharing among testing teams.
leadership and
development

tools Develops, implements and improves relevant policies and
procedures to improve effectiveness across the engineering
function.
subordinates, within HR polices.
10. Finance and Creates and oversees adherence to financial plans and budget
budget estimates for the unit/business area.
© ABB 2018 Page No: 259
L/M - C Leads teams with a focus on Safety & Integrity – Management / Senior Specialists level
development. Accountable for Innovation & Speed – Management / Senior Specialists level
budget and policy recommendations Ownership & Performance – Management / Senior Specialists level
and medium term planning. Collaboration & Trust – Management / Senior Specialists level
Managing through first line
managers mainly in function area. Engineering Technical Expertise - 3
Focus balances leadership and Engineering Solutions - 3
subject matter expertise. Engineering Processes and Tools - 3
operational execution, Customer Focus & Quality – Management / Senior Specialists level
operational/tactical responsibilities. Ownership & Performance – Management / Senior Specialists level
responsibility for
human resource planning, selection, Engineering Technical Expertise - 3
development and performance Engineering Solutions - 3
management. Management Engineering Processes and Tools - 3
involvement includes utilizing Engineering Risk and Opportunities - 2
individual subject matter expertise. Technical Information Sharing - 3
© ABB 2018 Page No: 260
Job: Testing Manager I

Engineering Manager I (or)
Mission Statement: Manage team of Test Engineers to deliver high quality, cost effective and timely testing
solutions for customers. Formulate plan, allocate resources to meet agreed contractual
and financial targets. Ensure the team's compliance with standard processes,
procedures, practices and safety requirements.
Main 1. Technical Defines operating guidelines for team and ensures

Accountabilities: contribution implementation. Oversees work progress within one’s area of
responsibility, identifies and manages technical issues that
occur. Drives team performance to ensure quality timely delivery
as per safety standards.
2. Customer and Ensures team delivers technical solutions according to customer
sales requirements. Drives development of processes and practices
based on customer feedback. Oversees acceptance tests.

contractual risks.
4. Planning and Ensures that the testing team is adequately resourced,
correct assignments of tasks within the team, defines relevant
performance metrics. Creates work plans for testing.
5. Risk and Ensures completion of risk and opportunity assessments (e.g.

opportunity variation orders and claims) and implementation of resulting
management actions across projects.
6. Supply chain Collaborates with the supply chain function to ensure correct
management suppliers services and equipment are available to support
testing activities.
7. Technical Facilitates best practice sharing within the testing team.
leadership and
development
tools improve processes, policies, procedures and effectiveness within

motivates and develops direct and indirect reports within HR
policies.
© ABB 2018 Page No: 261
full responsibility for Engineering Technical Expertise - 3
human resource planning, selection, Engineering Solutions - 3
development and performance Engineering Processes and Tools - 3
management. Management Engineering Risk and Opportunities - 2
involvement includes utilizing Technical Information Sharing - 3
individual subject matter expertise. Planning and Prioritizing - 3
© ABB 2018 Page No: 262
Job: Commissioning Manager II

Typical Reporting Line: Engineering Manager II (or) Job Ref: C006070. Version C
Mission Statement: Lead a number of commissioning teams within a business unit. Manage teams'
performance to ensure that safety, integrity, financial and contractual requirements are
met. Initiate and drive continuous improvement activities across teams.
Main 1. Technical Leads commissioning teams responsible for several products

Accountabilities: contribution or systems areas and ensuring delivery of a portfolio of
projects on time and as per contract specifications. Provides
direction to the teams with a focus on safety, on time delivery,
quality and margin improvement.
sales and provides innovative solutions to improve and meet
customer requirements. Negotiates with the customers to
define plant acceptance criteria and ensures the
commissioning teams obtain final acceptance certification.
Represents commissioning function in project review meetings.
contract risks.
4. Planning and Ensures that the commissioning teams are adequately
control resourced, developed and equipped to meet business needs.
Oversees planning and control process in the commissioning
teams. Conducts regular reviews to ensure that teams are
delivering work according to requirements of the customer and
ABB.
5. Risk and Ensures that business risks are identified and managed, and
opportunity opportunities maximized. Ensures that the required systems
management are understood, developed and correctly implemented.
6. Supply chain Collaborates with the Supply Chain function to ensure correct
management suppliers, services and equipment are available to support the
commissioning execution.
7. Technical Facilitates best practice sharing within the commissioning

leadership and team.
development
engineering function.
budget area. Oversees adherence to these plans and estimates.
© ABB 2018 Page No: 263
operational planning and Customer Focus & Quality – Management / Senior Specialists level
process development. Innovation & Speed – Management / Senior Specialists level
Accountable for budget and Ownership & Performance – Management / Senior Specialists level
policy recommendations and Collaboration & Trust – Management / Senior Specialists level
medium term planning.
Managing through first line Engineering Technical Expertize - 3
managers mainly in function Engineering Solutions - 4
area. Focus balances leadership Engineering processes and tools - 3
and subject matter expertise. Engineering risk and opportunity - 3
Technical information sharing - 4
Often the first manager level
with full responsibility for Engineering Technical Expertize - 3
human resource planning, Engineering Solutions - 3
selection, development and Engineering Processes and Tools - 3
performance management. Engineering Risk and Opportunity - 2
Management involvement Technical Information Sharing - 3
includes utilizing individual Planning and Prioritizing - 3
subject matter expertise.
© ABB 2018 Page No: 264
Job: Commissioning Manager I

Operations Manager (or) Local Product Group Manager (or)
Mission Statement: Manage a team of commissioning engineers and ensure commissioning activities are
implemented in accordance with contract specifications, quality standards and safety
requirements. Formulate plans, allocate resources, oversee development and
implementation of processes to ensure compliance with contractual and financial targets.
Main 1. Technical Defines operating guidelines for teams and ensures

Accountabilities: contribution implementation. Oversees progress, provides technical
guidance and ensures resolutions of technical issues within
one’s area of responsibility. Drives team performance to ensure
delivery as per the parameters of time, safety and quality set in
the contract.
2. Customer and Ensures delivery of technical solutions according to customer
sales requirements. Negotiates with customers to define Plant
Acceptance Criteria and ensures that the commissioning teams
obtain final acceptance certification. Represents
commissioning function in project review meetings.
3. Contract Oversees contractual work within one’s area of responsibility -
management conducts regular progress reviews, identifies and manages
contract risks.
4. Planning and Ensures that the commissioning team is adequately resourced,
correct assignment of tasks within the commissioning team,
defines relevant performance metrics. Creates work plans and
cost estimates for commissioning work.
5. Risk and Ensures completion of risk assessments and opportunity
opportunity assessments (e.g. variation orders and claims) and
6. Supply chain Collaborates with the Supply Chain function to ensure correct
management suppliers, services and equipment are available to support the
commissioning execution.
7. Technical Facilitates best practice sharing within the commissioning
leadership and team.
development
against agreed financial targets and constraints
© ABB 2018 Page No: 265
full responsibility for Engineering Technical Expertize - 3
human resource planning, selection, Engineering Solutions - 3
development and performance Engineering Processes and Tools - 3
management. Uses individual Engineering Risk and Opportunity - 2
subject matter expertize in advising Technical Information Sharing - 3
management. Planning and Prioritizing – 3
© ABB 2018 Page No: 266
Job: Technical Consulting Manager III

Typical Reporting Line: Local Business Unit Manager Job Ref: C006090. Version C
Mission Statement: Provide strategic direction, leadership, management and coordination of consulting
function across business units. Coordinate with a sizeable team of employees, which
typically includes a number of business unit managers. Ensure compliance with required
standards for safety and integrity and for customer retention, within business unit.
Initiate and drive continuous improvement activities across the function.
Main 1. Strategy and As member of the business unit management team, provides
Accountabilities: organizational strategic and operational guidance to support development.
leadership Serves as an escalation point for technical consulting issues
within the organization.
2. Customer and Establishes contacts in the customer organization at a senior
sales level and develops long term relationships with key customers,
working on a strategic level. Collaborates with customers to
articulate opportunities and develop solutions, bringing
leading-edge technologies and processes to deliver customer
benefit. Works with business development to negotiate
strategic agreements. Leads sales activities to win major
consulting assignments.
3. Contract Oversees contractual work within own business units.
contract risks.
control plans which define the business strategy resource
requirements (e.g. numbers and competence of employees) to
enable business growth.
5. Risk and Creates and implements strategies to ensure that business
opportunity risks are identified and managed, and business opportunities
management are exploited as a part of business planning.
6. Supply chain Collaborates with the supply chain function to develop
management strategic partnerships with key suppliers of services
and equipment needed for consulting (e.g. contract personnel,
development services).
7. Technical Develops and maintains relationships with external
leadership and organizations e.g. governing bodies and professional societies,
knowledge sharing to gather and share best practice and to enhance the
reputation and credibility of ABB. Ensures implementation of
processes to share best practices with consulting teams.
8. Processes and Conducts management reviews to guide operation of
tools continuous improvement activities.
10. Finance and Contributes to management review of the business unit's
budget financial performance. Formulates financial plans and budget
estimates, and oversees adherence, for the unit/business area.
© ABB 2018 Page No: 267
policy development. Leadership of one Innovation & Speed – Leadership / Expert level
or more Ownership & Performance – Leadership / Expert level
organizational area(s). Requires in- Collaboration & Trust – Leadership / Expert level
depth knowledge of company's goals
and plans. Clear focus on organizational Engineering Technical Expertise - 3
leadership over subject matter Engineering Solutions - 3
expertise. Managing through sub- Engineering Processes and Tools - 3
managers. Engineering Risk and Opportunities - 4
development. Typically accountable for Innovation & Speed – Management / Senior Specialists level
budget and policy recommendations Ownership & Performance – Management / Senior Specialists level
and medium term planning. Typically Collaboration & Trust – Management / Senior Specialists level
managing through first line managers
mainly in function area. Engineering Technical Expertise - 3
Focus balances leadership and subject Engineering Solutions - 3
matter expertise. Engineering Processes and Tools - 3
© ABB 2018 Page No: 268
Job: Technical Consulting Manager II

Typical Reporting Line: Engineering Manager III (or) Job Ref: C006100. Version C
Mission Statement: Lead a department or multiple engineering disciplines. Develop and deliver a business
plan in consulting for a business unit. Ensure team’s compliance within business unit to
the required standards, and safety and integrity requirements.
Main 1. Strategy and Is accountable for the business unit’s profit and loss and leads
Accountabilities: organizational development of the business unit's products and services.
leadership Drives business performance through effective leadership,
delegation and empowerment.
2. Customer and Establishes contacts within the customer organizations at a
sales senior level and develops long term relationships with key
customers. Collaborates with customers to articulate
opportunities and develop solutions, bringing leading edge
technologies and processes to deliver customer benefit. Works
with business development to negotiate strategic agreements.
Leads sales activities to win major consulting assignments.
contract risks.
4. Planning and Ensures that the consulting teams are adequately resourced,
control developed and equipped to meet business needs. Oversees
planning and control process in the consulting teams. Conducts
regular reviews to ensure that the teams are delivering
according to customer and ABB requirements.
5. Risk and Creates and implements plans to identify and manage business
opportunity risks; and maximize business opportunities. Ensures that the
management required systems are understood, developed and correctly
implemented.
support the technical consulting activities and to the
consulting teams (e.g. contract personnel, development
services) in one’s area of responsibility.
7. Technical Facilitates best practice sharing among consulting teams.
leadership and
development
consulting function.
motivates, coaches and develops people reporting directly and
indirectly, within HR policies.
budget area. Oversees adherence to these plans and estimates.
© ABB 2018 Page No: 269
operational execution, short / medium- Customer Focus & Quality – Management / Senior Specialists level
responsibilities. Ownership & Performance – Management / Senior Specialists level
responsibility for human resource
planning, selection, development and Engineering Technical Expertise - 3
performance management. Engineering Solutions - 3
Management involvement includes Engineering Processes and Tools - 3
utilizing individual subject matter Engineering Risk and Opportunities - 3
expertise. Technical Information Sharing - 3
© ABB 2018 Page No: 270
Job: Technical Consulting Manager I

Typical Reporting Line: Technical Consulting Manager II (or) Job Ref: C006110. Version B
Technical Consulting Manager III
Mission Statement: Manage a team of designers/engineers/consultants to deliver on solutions and financial

targets of business. Ensures team's compliance within business unit to required
standards, safety and integrity.
Main 1. Technical Defines operating guidelines for team and facilitates problem
Accountabilities: contribution solving. Oversees progress within one’s area of responsibility,
identifies and manages technical issues. Drives team
performance to ensure that deliverables are met on time, as per
contract, safety and quality requirements.
2. Customer and Establishes contacts within customer organizations and
sales applies leading edge technologies and processes to deliver
customer benefit Supports business development to negotiate
contracts which meet customer objectives. Supports sales
activities in making bids for major consulting assignments.
Drives development of processes and practices based on
customer feedback.
3. Contract Oversees contractual work within one’s area of responsibility,
management conducts regular progress reviews, identifies and manages
contractual risks.
4. Planning and Ensures that the technical consulting team is adequately
control resourced, developed and equipped to meet business needs.
Ensures correct assignment of tasks within the technical
consulting team, defines relevant performance metrics. Creates
work plans and cost estimates for consulting work.
5. Risk and Ensures completion of risk assessments (e.g. contract review)
opportunity and opportunity assessments (e.g. business growth) and
6. Supply chain Collaborates with the supply chain function to ensure that
management correct suppliers services are available to the consulting teams
(e.g. contract personnel, development services) for one’s area
of responsibility.
7. Technical Facilitates best practice sharing within the consulting team.
leadership and
development
9. People leadership Ensures (with HR support) that one’s area of responsibility is
motivates and develops direct and indirect reporting
employees, within HR policies.
© ABB 2018 Page No: 271
full responsibility for human Engineering Technical Expertise - 2
resource planning, selection, Engineering Solutions - 3
development and Engineering Processes and Tools - 3
performance management. Engineering Risk and Opportunities - 3
Management involvement includes Technical Information Sharing - 3
utilizing individual subject matter Planning and Prioritizing – 3
expertise Consulting and Facilitating – 4
© ABB 2018 Page No: 272
Job: Documentation Manager

Engineering Manager III (or)
Operations Manager
Mission Statement: Manage a team of Documentation or Drafting Specialists to support project activities
with document management system. Ensure accurate creation, distribution and storage
of contract and project documentation.
Main 1. Technical Defines documentation and drafting operating guidelines, and

Accountabilities: contribution ensures proper allocation of tasks within the team. Drives team
performance to ensure that deliverables are met as per the set
contract, safety and quality requirements.
2. Planning and Ensures achievement of targets through oversight of work
control within one’s area of responsibility and implements improvement
plans if needed.
3. Risk and Analyzes and evaluates for any issues and associated risks an
opportunity implements corrective actions in one’s area of responsibility.
management Reports issues to management along with recommendations for
improvement.
4. Customer Builds and retains relationship with customer by meeting
deliverables.
5. Technical Guides, coaches and supports colleagues and other team
leadership and members on document control issues.
knowledge sharing
6. Process and tools Develops and drives continuous improvement activities to
improve processes, policies, procedures and effectiveness within
7. People leadership Ensures (with HR support) that area of responsibility is properly
and development organized, staffed, skilled and directed. Guides, motivates,
coaches and develops direct and indirect subordinates within HR
policies.
8. Finance and budget Participates in defining the annual budget for one’s area of
responsibility and is accountable for managing performance in
line with the agreed budget.

first manager level with full responsibility for Innovation & Speed – Management / Senior Specialists level
human resource planning, selection, Ownership & Performance – Management / Senior
development and performance management. Specialists level
Management involves utilizing individual Collaboration & Trust – Management / Senior Specialists
subject matter expertise. level

© ABB 2018 Page No: 273
4.4 Functional Area – Project Execution
The purpose of the Project Execution function is to deliver product or system solutions to customers that meet
defined specifications, schedule, and budget. Roles and responsibilities of the Project Execution team span the
proposal, execution, and project closeout stages.
Job Family – Project Management
Project Management jobs have overall accountability and responsibility to deliver product or systems solutions to
customers that meet defined specifications, schedule, and budget. It is the Project Manager’s responsibility to
ensure the targeted project margin, and cash-flow. Project Management accountability includes the timely closure
of the project by coordinating completion of unresolved issues, obtaining preliminary and final acceptance
certificates (PAC/FAC) and closing all purchase orders and contracts associated with the execution of the project.
Job Family – Project Controls
Project Controls jobs support Project Management teams by implementing and applying integrated project control
processes, tools and techniques and apply their expertize to project planning and scheduling, cost and cash
management, as well as change control and risk management activities.
The purpose of the Project Controls jobs is to establish appropriate project schedules, cost and scope baselines
and to facilitate proactive performance management through providing consistent, accurate and timely
information to the project team.
Job Family – Contract Management
Contract Management jobs have overall responsibility for contract administration, including contract negotiation,
continuous oversight of contract changes, contract risks and opportunities, claims negotiation and contract close-
out. During the proposal stage, contract management jobs participate in negotiations with the proposal team for
the targeted projects by reviewing contractual requirements.
Job Family – Site Management
Site Management jobs plan, obtain permits, manage contractors and workers hired by ABB, monitor the on-site
progress, and ensure on-site activities are completed as planned. Site Manager’s accountability includes ensuring
site operations are carried out safely, timely closure of the Site Office by coordinating completion of unresolved
issues or punch-list items, obtaining preliminary acceptance certificates (PAC).
Site Construction Management jobs plan, review and approve civil-works designs and drawings, obtain permits,
manage contractors and workers hired by ABB, monitor the on-site civil-works progress, ensure safety and ensure
construction is completed as planned. During the proposal process, construction management jobs participate in
negotiations with the proposal team for the targeted projects by reviewing customer requirements, performing
site inspections and estimating costs and selecting civil contractors.
Job Family – Function Project Management
The purpose of Function Project Management is to implement projects related to the Group Functions that meet
defined strategic objectives, schedules, and budgets and have a duration of 12 months or more.
© ABB 2018 Page No: 274
Project Global Project Operations Manager Leadership/ Management B, C
Management
Project Operations Manager Leadership/Management B, C
Project Management Office Manager Leadership/Management C, D
Corporate Project Director Leadership/Management B
Project Director Leadership/Management B
Senior Project Manager Leadership/Management C
Project Manager Leadership/Management D
Associate Project Manager Expert/Specialist E
Project Specialist Expert/Specialist E, F
Project Controls Global Project Planning & Controls Manager Leadership/ Management B, C
Project Planning & Controls Manager Leadership/Management C
Project Planning & Controls Specialist Expert/Specialist D, E
Contract Global Contract Director Leadership/Management C

Management
Senior Contract Manager Leadership/Management C
Contract Manager Leadership/ Management D
Contract Specialist Expert/Specialist D, E
Contract Administrator Expert/Specialist F
Site Management Site Management Leader Leadership/Management C
Senior Site Manager Leadership/Management C
Site Manager Leadership/Management D
Associate Site Manager Expert/Specialist E
Site Supervisor Leadership/Management E
Site Specialist Expert/Specialist F
Site Construction Manager Leadership/Management D
Construction Planning Specialist Expert/Specialist E
Construction Specialist Expert/Specialist F
Function Project Group Function Project Manager Leadership/Management B, C

Management
Function Project Manager Leadership/Management C, D, E
Functional Area: Project Execution Job Family: Project Management
© ABB 2018 Page No: 275
Job: Global Project Operations Manager
Typical Business Unit Managing Director (or) Job Ref: D001010. Version B
Reporting Line: Global Product Group Manager
Mission Global management of all project execution activities in the area of responsibility. Ensure
Statement: global operations are executed in accordance with company procedures, contract
specifications, quality standards, health, safety & environment requirements, financial
targets, as well as schedule commitments. Coordinate and oversee team development
and standardized process development to continually improve effectiveness of project
execution teams.
Main 1. Project leadership Defines and leads implementation of continuous improvements

Accountabilities: for the project execution strategy for the global project
operation, in alignment with Division and Business Unit
business strategies.
2. Project portfolio Ensures that the global portfolio of projects is managed

consistently, based on best practices and ABB Policies.
3. Instructions and Leads and overseas the project execution teams globally,
guidelines ensuring that ABB Policies are consistently followed. Develops,
customizes and continuously improves standard processes and
work instructions by adopting ABB and external best practices.
Ensures that lessons learned from project execution are
analyzed and conclusions are incorporated in continuous
improvement actions.
4. Budget, sales and Participates in the budgeting process, jointly with Global
operations planning Business Unit/Product Group Manager and Controller.
Participates in Sales and Operations Planning with other
members of the Business Unit/Product Group Management
team, and takes actions to close potential gaps in project
execution capacity.
5. Project execution and Supervises project execution and performance management

control through project reviews with management and Project
Managers to ensure contract fulfilment, and approves any
project deviations Takes an active role in resolving escalated
project issues, especially those raised by customers. Ensures
that projects are formally closed out, as contractually agreed.
6. Contract and claims Ensures that all projects consistently apply contract and claims
management, in accordance with ABB Policies and contractual
agreements.
7. Stakeholder relations Builds and maintains relationships with key internal and external
stakeholders. Serves as an escalation point for individual and
systemic project management issues within the project
execution team.
© ABB 2018 Page No: 276
8. Health, safety and Validates and supports that adequate HSE measures are taken
environment (HSE) in the respective project operations functions and that an HSE
culture is implemented and maintained in the organization.
9. People leadership and Ensures that the area of responsibility is structured to fit the
development business model, sufficiently staffed with skilled resources and
directed appropriately. Guides, motivates and develops direct
and indirect reports within HR policies. Oversees competency
assessments and ensures that the project staff is licensed and
certified appropriately. Leads and coaches the project execution
teams to achieve defined business objectives. Drives efficiency
and effectiveness, improve cash flow, revenue and profitability.
Defines organization of the project in coordination with the
Project Manager by assigning project team members to
projects based on competencies, customers and availability.
Develops project execution capacity and capability in line with
ABB policies, i.e. directives, instructions and guidelines.

© ABB 2018 Page No: 277
Job: Project Operations Manager

Typical Local Division Manager (or) Job Ref: D001020. Version B
Reporting Line: Local Business Unit Manager (or)
Local Product Group Manager
Mission Local or regional management of all project execution activities in the area of
Statement: responsibility. Ensure operations are executed in accordance with company procedures,
contract specifications, quality standards, health, safety & environment requirements,
financial targets, and schedule commitments. Coordinate and oversee team development
and standardized process development to continually improve effectiveness of project
execution teams.
Main Account- 1. Project leadership Leads implementation of continuous improvements for the
abilities: project execution strategy for the local or regional project
operation under the guidance of the Global Project Operations
Manager.
2. Project portfolio Ensures that the regional/ local portfolio of projects is

managed consistently, based on best practices and ABB
Policies.
3. Instructions and Leads and overseas the project execution teams

guidelines locally/regionally, ensuring that ABB Policies are consistently
followed. Develops, customizes and continuously improves
standard processes and work instructions by adopting ABB and
external best practices. Ensures that lessons learned from
project execution are analyzed and conclusions are
incorporated in continuous improvement actions.
4. Budget, sales and Participates in the budgeting process, jointly with Local
operations planning Division/Business Unit Manager and Controller. Participates in
Sales and Operations planning with other members of the Local
Division/Business Unit/Product Group management team, and
takes actions to close potential gaps in project execution
capacity.
5. Project execution and Supervises project execution and performance management

control through project reviews with management and Project
Managers to ensure contract fulfilment, and approves any
project deviations. Takes an active role in resolving escalated
issues, especially those raised by the customer. Ensures the
portfolio of projects follows good methodology and execution
practices in accordance with internal standard procedures, and
projects are closed as per contracts entered with customers.
6. Contract and claims Ensures that projects consistently apply contract and claims
management, in accordance with ABB policies and contractual
agreements.
© ABB 2018 Page No: 278
7. Stakeholder relations Builds and maintains relationships with key internal and
external stakeholders. Serves as an escalation point for
individual and systemic project management issues within the
project execution team.
8. Health, safety and Validates and supports that adequate HSE measures are taken
environment (HSE) in the respective project operations functions and that an HSE
culture is implemented and maintained in the organization.
9. People leadership and Ensures that the area of responsibility is structured to fit the
development business model, sufficiently staffed with skilled resources and
directed appropriately. Guides, motivates and develops direct
and indirect reports within HR policies. Oversees competency
assessments and ensures that project staff is licensed and
certified appropriately. Leads and coaches the project execution
team to achieve business objectives, i.e. to drive efficiency and
effectiveness, improve cash flow, revenue and profitability.
Defines organization of the project in coordination with the
Project Manager by assigning project team members to
projects based on competencies, customers and availability.
Develops project execution capacity and capability in line with
ABB policies, i.e. directives, instructions and guidelines.

© ABB 2018 Page No: 279
Job: Project Management Office Manager

Typical Local Business Unit Manager (or) Local Product Job Ref: D001030. Version B
Reporting Line: Group Manager (or) Project Operations Manager
Mission Lead the Project Management Office (PMO) team in the area of responsibility. Support
Statement: Project Managers in defining, implementing and applying project management policies and
work instructions.
Main Account- 1. Project leadership Contributes to implementation of continuous improvements

abilities: for the project execution strategy for the local project
operation, in alignment with BU and LBU business strategies
2. Project portfolio Ensures the local portfolio of projects is managed

consistently, based on best practices and ABB Policies.
3. Instructions and Leads the Project Management Office team and ensures
guidelines that ABB policies, i.e. directives, instructions and guidelines
are followed. Develops, and continuously improves
respective processes, based on industry best practices.
Ensures that findings from lessons learned from project
execution are incorporated in continuous improvement
actions.
4. Budget, sales and Participates in Bid/Sales Phase, i.e. in estimating and resource
operations Planning planning.
5. Project execution and Oversees project management activities at the portfolio level
control through project reviews with the management team and
Project Managers. Takes an active role in resolving escalated
issues. Oversees that project closure is performed properly and
timely for all projects in the portfolio.
6. Contract and claims Oversees the proper application of contract and claim
management methods in accordance with ABB policies, and
contractual agreements.
7. Stakeholder relations Builds and maintain relationships with key stakeholders of the
PMO. Serves as an escalation point for individual and systemic
project management issues.
8. Health, safety and Reinforces and maintains a culture of Health & Safety in all
environment (HSE) project operations.
© ABB 2018 Page No: 280
9. People leadership and Leads the PMO team to establish and enforce an effective
development project management approach to achieve both project and
organizational goals. Develops project organization, jointly
with management team and Project Managers. Plans,
assigns and manages project resources based on
competencies, project fit and availability. Develops the
project management capacity and capability in line with ABB
Group directives and processes. Ensures that the area of
responsibility is structured to fit the business model,
sufficiently staffed with skilled resources and directed
appropriately. Guides, motivates and develops direct and
indirect reports.

level
expertise.
operational/tactical responsibilities. Often level
the first manager level with full responsibility
for human resource planning, selection, level
© ABB 2018 Page No: 281
Job: Corporate Project Director

Typical Business Unit Managing Director (or) Job Ref: D001040. Version B
Reporting Line: Global Product Group Manager
Mission Lead the execution of very large and highly complex projects and ensure that all related
Statement: activities are performed in accordance with ABB policies, contractual agreements, quality
standards, health, safety & environment requirements, financial targets, as well as schedule
commitments. Support the Global Division and Business Unit Managers in overseeing team
development and process improvement to continually increase the effectiveness of project
execution.
Main Account- 1. Project leadership Leads the project team or teams, establishes the project
abilities: execution approach and oversees project hand-over, execution
planning, and monitoring and control activities for both internal
and external resources to accomplish all project goals. Coaches
and provides performance feedback for project staff.
2. Instructions and Contributes to the continuous improvement of policies and

guidelines work instructions by adopting external best practices. Leads
project reviews for other large projects and Organizational
Project Management (OPM) reviews /assessments, and
conducts competency assessments for the project execution
teams on behalf of the Global Business Unit/Product Group.
Actively seeks both internal improvement opportunities and
external project management practices with relevance to ABB
and influences the organization to continuously improve project
execution. Actively participates in and contributes to internal
and external expert groups, e.g. project management councils
and other forums.
3. Project recovery Leads project recovery efforts, i.e. the rapid assessment of
troubled projects and their turnaround on behalf of the Global
Business Unit/Product Group.
4. Budget, sales and Participates in the budgeting process, jointly with Global
operations planning Business Unit/Product Group Manager and Controller.
execution capacity.
© ABB 2018 Page No: 282
5. Project execution and Ensures that projects follow execution “best practices” and ABB
control policies, i.e. directives, instructions and guidelines. Effectively
monitors and controls project progress and efficient resource
utilization. Monitors and controls project financials, overseeing
project invoicing status, cost, expenses and cash flow, tracking
the achievement of financial targets continuously. Identifies,
qualifies, quantifies and manages project risks, and ensures
that all opportunities are identified and pursued. Ensures that
projects are formally closed out, as contractually agreed. Drives
the formal acceptance of the project, contract close-out and its
acknowledgement by the customer.
6. Planning and scheduling Ensures that all planning activities (including scope and
financial plans, schedules and risk management plans) are
performed properly by the assigned project team(s).
7. Contract, claims and Ensures that all projects consistently apply contract and claims
procurement management management, in accordance with ABB policies and contractual
agreements. Ensures that required procurement activities for
services, materials and equipment for the project from external
and internal suppliers are performed by the assigned resources.
8. Stakeholder relations Acts as key contact for the customer and escalation point for
severe project issues. Builds and maintains strong
relationships with key internal and external stakeholders and
effectively communicates with all stakeholders.
9. Health, safety and Ensures the project follows and complies with company health,
environment (HSE) safety, and environmental policies.
10. People leadership and Develops project execution staff through formal and informal
development mentoring and coaching within the Global Division/Business
Unit/Product Group.

over subject matter expertise. Managing
through sub-managers.
© ABB 2018 Page No: 283
Job: Project Director

Typical Local Division Manager (or) Job Ref: D001050. Version B
Reporting Line: Project Operations Manager
Mission Leads the execution of large and complex projects and ensures that all related activities
Statement: are performed in accordance with ABB policies, contractual agreements, quality standards,
health, safety & environment requirements, financial targets, as well as schedule
commitments. Supports the Local Division and Business Unit Managers in overseeing team
development and process improvement to continually increase the effectiveness of project
execution.
Main Account- 1. Project leadership Leads the project team, establishes the project execution
abilities: approach and oversees project hand-over, execution planning,
and monitoring and control activities for both internal and
external resources to accomplish all project goals Coaches and
provides performance feedback for project staff.
2. Instructions and Contributes to the continuous improvement of policies and work

guidelines instructions by adopting external “best practices” and findings
from lessons learned. Leads project reviews for other large
projects and Organizational Project Management (OPM)
reviews/assessments, and conducts competency assessments
for the project execution teams on behalf of the Local Division.
Actively seeks both internal improvement opportunities and
external project management practices with relevance to ABB
and influences the organization to continuously improve project
execution. Actively participates in and contributes to internal
and external expert groups, e.g. project management councils
and other forums.
3. Project recovery Leads project recovery efforts, i.e. the rapid assessment of
troubled projects and their turnaround on behalf of the Local
Division.
4. Budget, sales and Participates in the budgeting process, jointly with Global or
operations planning Local Business Unit/Product Group Manager and Controller.
execution capacity.
© ABB 2018 Page No: 284
5. Project execution and Ensures projects follow execution best practices and ABB
control policies. Effectively monitors and controls project progress and
efficient resource utilization. Monitors and controls project
financials, overseeing project invoicing status, cost, expenses
and cash flow, tracking the achievement of financial target
continuously. Identifies, qualifies, quantifies and manages
project risks, and ensures that all opportunities are identified
and pursued. Captures, analyzes and shares lessons learned
throughout the project. Ensures that projects are formally
closed out, as contractually agreed. Drives the formal
acceptance of the project, contract close-out and its
6. Planning and scheduling Ensures that all planning activities (including scope and financial
plans, schedules and risk management plans) are performed
properly by the assigned project team(s).
7. Contract, claims and Ensures that the project consistently applies contract and claims
agreements. Ensures that required procurement activities for
services, materials and equipment for the project from external
and internal suppliers are performed by the assigned resources.
8. Stakeholder relations Acts as key contact for the customer and escalation point for
project issues. Builds and maintains strong relationships with
internal and external stakeholders and effectively communicates
with all stakeholders.
10. People leadership and Develops project execution staff through formal and informal
development mentoring and coaching within the Local Division.

knowledge of company's goals and plans. Clear
focus on organizational leadership over subject PM - Management of the Project Organization - 5
matter expertise. Managing through sub-
managers.
© ABB 2018 Page No: 285
Job: Senior Project Manager

Typical Project Operations Manager (or) Project Director Job Ref: D001060. Version B
Reporting Line:
Mission Lead the execution of medium-size to large and moderately complex projects and ensure
Statement: that all related activities are performed in accordance with ABB policy, contractual
agreements, quality standards, health, safety & environment requirements, financial
targets, as well as schedule commitments.
Main Account- 1. Project leadership Leads the project team, establishes the project execution
abilities: approach and oversees project hand-over, execution planning,
and monitoring and control activities for both internal and
external resources to accomplish all project goals.
2. Planning and scheduling Defines, jointly with Project Controls department, all project
plan documents, including scope and financial plans, schedule
and risk management plans.
3. Project execution and Ensures that the project follows execution best practices and
control ABB policies. Effectively monitors and controls project progress
and efficient resource utilization. Monitors and controls project
and cash flow. Identifies, qualifies, quantifies and manages
and pursued. Captures, analyzes and shares lessons learned
throughout the project. Ensures that the project is formally
agreements. Coordinates with Supply Chain Management, and
successfully procures all required services, materials and
equipment for the project from external and internal suppliers.
Supports Supply Chain Management in supplier negotiations,
claims and project changes.
5. Stakeholder relations Acts as the key contact for the customer and an escalation point
for project issues. Builds and maintains strong relationships
with internal and external stakeholders and effectively
communicates with all stakeholders.
7. People leadership and Coaches and provides feedback for project staff.
development
© ABB 2018 Page No: 286
through first line managers mainly in PM - Project Startup - Initiating & Planning - 4
function area. Focus balances leadership PM - Project Execution, Monitoring & Control - 4
and subject matter expertise. PM - Project Closeout - 4
PM - Customer & Stakeholder Management - 4
PM - Project Financial Management - 4
PM - Project Schedule Management - 4
PM - Project Communications Management - 4
PM - Project Legal & Contract Management - 4
PM - Project Scope & Change Management - 4
PM - Project Risk & Opportunity Management - 4
PM - Project Procurement Management - 4
PM - Project HSE Management - 4
PM - Project Quality Management - 4
PM - Management of the Project Organization – 4
© ABB 2018 Page No: 287
Job: Project Manager

Typical Project Operations Manager (or) Job Ref: D001070. Version B
Reporting Line: Project Management Office Manager (or)
Project Director (or) Senior Project Manager
Mission Lead the execution of medium-size projects and ensure that all related activities are
Statement: performed in accordance with ABB policy, contractual agreements, quality standards,
health, safety & environment requirements, financial targets, as well as schedule
commitments.
Main Account- 1. Project leadership Leads the project team allocated to the project, defining main
abilities: guidelines, allocating project tasks, and motivating and
monitoring internal and external resources to accomplish all
tasks and milestones. Provides performance feedback
regarding allocated resources working on projects.
2. Planning and scheduling Defines, jointly with the Project Controls department, all project
plan documents, including scope and financial plans, schedule
and risk management plans.
and pursued. Captures, analyses and shares lessons learned
agreements. Coordinates with Supply Chain Management, and
successfully procures required services, materials and
equipment for the project from external and internal suppliers.
Support Supply Chain Management in supplier negotiations,
claims and project changes.
5. Stakeholder relations Acts as key contact for the customer and an escalation point for
internal and external stakeholders and effectively communicates
with all stakeholders.
© ABB 2018 Page No: 288
execution; short/medium-term Customer Focus & Quality – Management / Senior Specialists level
selection, development and performance PM - Project Startup - Initiating & Planning - 3
management. Management involves PM - Project Execution, Monitoring & Control - 3
utilizing individual subject matter expertise. PM - Project Closeout - 3
PM - Customer & Stakeholder Management - 3
PM - Project Financial Management - 3
© ABB 2018 Page No: 289
Job: Associate Project Manager

Project Director (or) Senior Project Manager
Mission Lead the execution of small projects with low complexity and ensure that all related
Statement: activities are executed in accordance with company procedures, contract specifications,
quality standards, health, safety & environment requirements, cost/profitability targets,
and scheduling targets.
Main Account- 1. Planning and scheduling Defines, jointly with the Project Controls department, all
abilities: project plan documents, including scope and financial plans,
schedule and risk management plans.
risk, and ensures that all opportunities are identified and
pursued. Captures, analyzes and shares lessons learned
3. Contract, claims and Ensures that the project consistently applies contract and
procurement management claims management, in accordance with ABB policies and
contractual agreements. Coordinates with Supply Chain
Management, and successfully procures required services,
materials and equipment for the project from external and
internal suppliers. Supports Supply Chain Management in
negotiations, claims and project changes.
4. Stakeholder relations Acts as key contact for the customer and an escalation point for
internal and external stakeholders and effectively
communicates with all stakeholders.
© ABB 2018 Page No: 290
theoretical learning or Customer Focus & Quality – Team Leaders / Specialists level
knowledge of methods and Innovation & Speed – Team Leaders / Specialists level
technologies to execute work
solutions. Building knowledge of PM - Project Startup - Initiating & Planning - 2
related disciplines in the PM - Project Execution, Monitoring & Control - 2
organization. May work under PM - Project Closeout - 2
direct supervision or PM - Customer & Stakeholder Management - 2
independently. May instruct or PM - Project Financial Management - 2
© ABB 2018 Page No: 291
Job: Project Specialist

Project Director (or) Senior Project Manager (or)
Project Planning & Controls Manager
Mission Coordinate aspects of the project and support Project Managers in the management and
Statement: execution of the project.
Main Account- 1. Project execution and Conducts analysis of plan versus actual project performance
abilities: control under the supervision of the Project Manager or Project
Planning & Controls Manager. Prepares materials for, and
assists in project reviews. Updates project (cost) adjustments,
approved by the Project Manager and Controller, in SAP or other
Project Controls systems. Monitors, controls, and releases
requests for invoicing, based on instructions from the Project
Manager.
2. Stakeholder relations Effectively communicates appropriate information to mostly

internal project stakeholders.
3. Document management Controls documentation accuracy and consistency, based on

tasks assigned by Project Manager or Project Documentation
Specialist and procedures agreed with the customer.

supervision or independently. May instruct or
direct supervision or independently, generally
© ABB 2018 Page No: 292
Functional Area: Project Execution Job Family: Project Controls
Job: Global Project Planning & Controls Manager

Typical Global Project Operations Manager Job Ref: D002010. Version B
Reporting Line:
Mission Lead the Project Planning and/or Controls team or teams and their activities including
Statement: portfolio planning and all project controls activities. Ensure the development and
implementation of standardized project processes and tools. Develop skills of the
respective Project Planning and Controls teams and other project planning and controls
stakeholders.
Main 1. Project leadership Ensures - in alignment with the Global Project Operations
Accountabilities: Manager - that the global project planning and controls
function is compatible with the business model, sufficiently
staffed with skilled resources and directed appropriately.
2. Project portfolio Ensures at the global level that project controls activities for the
project portfolio are in line with ABB instructions and guidelines
and are adequate to implement contractual agreements with
ABB customers.
3. Project execution team Leads global project planning and controls teams to establish
and enforce an effective project controls approach. Provides
coaching to develop skills of Project Planning and Controls
Managers and Specialists and supports the development of
others in the area of project planning and control.
4. Instructions and Oversees that ABB instructions and guidelines are followed by
guidelines the teams. Develops, and continuously improves project
controls processes on the global level, based on ABB guidelines
and industry best practices. Ensures that lessons learned from
project execution are analyzed and conclusions are
incorporated in continuous improvement actions.
5. Stakeholder relations Builds and maintains relationships with key internal and
external stakeholders. Serves as an escalation point for
systemic project controls issues.
6. People leadership and Guides, motivates and develops direct and indirect reports.
development Oversees competency assessments and development of the
global project controls staff.
© ABB 2018 Page No: 293
© ABB 2018 Page No: 294
Job: Project Planning & Controls Manager
Typical Global Project Planning & Controls Manager (or) Job Ref: D002020. Version B
Reporting Line:
Project Operations Manager
Mission Lead the Project Controls team and activities including typically portfolio planning,
Statement: controlling, risk and change management, and status reporting. Ensure the development
and implementation of standardized project processes and tools.
Main Account- 1. Procedures and standards Sets-up and supervises the Project Control taskforce and
abilities: delegates responsibilities for areas of work to be undertaken to
ensure all Project Control services are provided to the project.
Works with Group and Division Project Controls Manager to
develop, implement and continuously improve standard
processes, tools and ways of working by applying best practices
to internal environment and experience.
2. Maintenance of standards Ensures the lessons learned during project execution are
incorporated as part of continual improvement.
3. Project execution Arranges the project control work allocation so that it makes
best use of the individual capabilities and the team resources.
Confirms that the individuals have a continuing understanding
of, and commitment to, the allocation of work and their roles
and responsibilities. Supervises project controls execution and
performance through scheduled project reviews with project
controls team, management, and Project Managers to ensure
adherence to contract. Verifies and approves any project
deviations (costs or technical-operational solutions). Takes an
active role in escalated customer issues and determines
corrective actions in order to optimize the project performance.
4. Project closure Ensures the portfolio of projects follows sound methodology

and execution practices in accordance with internal standard
procedures, and projects are closed as per contracts entered
with customers.
5. Contract and claims Ensures the portfolio of projects follows contract and claim
methodologies in accordance with internal standard procedures,
and as per contracts entered with customers.
6. Stakeholder relations Builds and maintains relationships with key internal and external
stakeholders, consulting on revenues planning, resource
planning, and other project execution issues. Serves as an
escalation point for systemic project management issues.
7. Project portfolio planning, Ensures the portfolio of projects follows good project planning
and execution tracking and methodology and execution tracking and reporting practices as
reporting per contracts entered with customers.
8. Project Reviews Ensures that timely and effective project review preparations
and project reviews takes place.
© ABB 2018 Page No: 295
9. People leadership and Guides, motivates and develops direct and indirect reports.
development Manages competency assessments and development of the
project controls staff.

Typically managing through first line managers level
© ABB 2018 Page No: 296
Job: Project Planning & Controls Specialist

Typical Local BU Project Controls Manager Job Ref: D002030. Version B
Reporting Line:
Mission Lead planning, scheduling and cost control efforts for all project phases. Maintain and
Statement: analyze actual and forecasted schedules, cost and risk. Monitor, report and manage
deviations.
Main Account- 1. Instructions and Ensures projects follow sound methodology and execution
abilities: guidelines practices in accordance with internal standard procedures. Ensures
that an integrated schedule and cost control performance
measurement process for the project’s entire scope of work is
provided.
2. Planning and Analyzes project requirements with project team, checks that all
scheduling essential work activities have been identified in sufficient detail to
serve as a basis for developing realistic project schedules. Defines,
jointly with the project team, project work and cost breakdown
structure, develops and maintains properly linked, required resource
loaded/integrated, baseline and current schedules that provide
time phased baseline, actual and forecast data for project. Monitors
project progress and regularly analyzes project critical paths to
ensure all critical path activities and project milestones are
progressed to the plan, notifies Project Managers of any deviations
or scheduling issues, and provides input for optimizing resources.
Issues progress reports, program updates and productivity data on
a regular basis and as requested by customers and stakeholders.
3. Cost, revenue and cash Establishes a baseline plan for cost and cash flow performance
flow management measurement. Works with project team to define the necessary
resources for project completion, evaluating the work breakdown
structure and standard productivity. Accurately monitors costs and
project cash flow, maintains detailed estimate to complete and
estimate at completion forecast, analyzes variances by using earned
value management techniques and advises project management on
any cost and cash flow issues arising.
4. Change management Works closely with engineering, construction, pre-commissioning,
commissioning, client and contractors to identify potential changes
in scope and quantify the impact of each change in a timely fashion.
Administers the change order systems and advises the Project
Manager on the cost impact of potential changes and ensures the
control estimate/budget is current and reflects changes.
5. Risk management Works with project team to identify and assess the priority of
project risks (e.g. schedule, cost and scope risks), maintains the risk
register and proposes mitigation plans. Analyzes impact of risk on
the overall timeline and costs.
6. Procurement Integrates material resource requirements with project schedule
and defines procurement activities and order lead times. Regularly
communicates with SCM team and updates schedules to ensure
procurement activities take place in a timely way and lead times are
optimized to meet schedule targets.
© ABB 2018 Page No: 297
7. Project reviews Participates in project reviews. Composes reports and updates all
required project data in Project Control systems and SAP for
Management Information and Project Analysis. Communicates
project progress and control issues to project management team
and offers solutions.
8. Stakeholder relations Effectively communicates appropriate information to customers
and other stakeholders in a timely manner and to achieve desired
understanding.
9. Project administrative Performs regular monthly project administrative tasks.
tasks

Specialists level
colleagues.
© ABB 2018 Page No: 298
Functional Area: Project Execution Job Family: Contract Management
Job: Global Contract Director

Typical Global Business Unit Managing Director (or) Job Ref: D003010. Version A
Reporting Line: Global Product Group Manager (or) Global Project
Operations Manager (depending on size of the unit).
(Reporting line may vary from Division to Division)
Mission Lead the provision of contract management services to the Global Business Unit/Global
Statement: Product Group, ensuring all contract management activities are executed in accordance
with the relevant Group/Division/Business Unit directives and instructions including
Company procedures and the Contract Management Framework.
Main Account- 1. Contract portfolio - Ensures the portfolio of contracts in the business globally, follows
abilities: governance contract and claim management methodologies in accordance with
internal standard procedures. Designs and implements functional
Contract Management continuous improvement programs.
Establishes highest-level contract strategy and drives
implementation of strategic contract opportunities with the most
significant impact to the corporation. Provides contractual domain
expertise in implementation, execution and administration.
Participates in the contract negotiations for the development of
business alliance, long term supply frame agreements and provide
consideration and guidance on contractual aspects, Provides
guidance and leadership on contract related matters to cross-
functional business team members. May mentor less-experienced
contract professionals. May provide formal training in contract
domain expertise. Champions contract policy and procedure
revision and improvement. Lead negotiation responsibilities.
Understands the business case and has an appreciation of
financial/analytical issues and profit and loss implications.
2. Tender preparation and Reviews and comments on commercial and technical tender terms
negotiations and conditions. Develops contract strategy based on ABB’s policies,
customer requirements, and the overall execution strategy taking
into account risk, pricing, scope, and schedule.
2. Contract execution (from Identifies the contract baseline (including terms and conditions,
project kick-off to project specifications, drawings, estimate, proposal, schedule and other
closure) documents incorporated in the contract) and highlights areas of
potential risk. Ensures timely and accurate execution of commercial
aspects in portfolio of contracts (i.e. payments, claims, variation
orders, warranties, provisions, guarantees, etc.).
4. Contract closure Verifies that both parties to the contract have fulfilled their
contractual obligations and there are no responsibilities
outstanding. Assesses success of the contract and determines if
there are any lessons learned for future contracting. Documents
and communicates to all appropriate parties any deficiencies found
as part of the closeout process.
© ABB 2018 Page No: 299
5. Contract and claims Establishes and enforces standard change methodologies in
portfolio of contracts to identify changes and quantify the
additional time and compensation due to ABB per the contract,
defines approval requirements and communicates changes to the
customer. Enforces and defends ABB's contractual interests against
customers and suppliers during the whole of a project lifecycle,
including monitoring and assessment of changes and deviations, as
well as defending and enforcing claims. In concert with Legal,
develops the negotiation strategy and supports negotiations.
Supports Legal in handling formal dispute resolution, litigation and
arbitration. Notifies and liaises with Legal to report major claims
and keeps Legal updated of any critical development during project
execution.
6. Purchasing Supports drafting of Purchase Orders, Contracts and Subcontracts

and ensures that relevant (sub) contracts contain appropriate
contract terms to protect ABB’s interest, including flow-down of
main contract terms.
7. Risk management Analyzes contract terms to highlight areas of potential opportunity

and risk, such as ambiguities, omissions and conflicts, as work
proceeds. Seeks advice from Legal to draft, negotiate and finalize
agreements during the Sales and Project Execution phases.
Develops and implements risk mitigation and opportunity plan in
concert with Global Project Operations Manager and/or Global
Business Unit Manager or Global Product Group Manager.
8. Insurance Ensures contract insurance provisions are adhered to and

coordinates with Insurance Risk Management regarding
occurrences that may be covered by customer or ABB provided
insurance.
9. Export controls Seeks advice from Legal (Export Control) to ensure accurate
handling of all export control matters and ensures close review of
all contracts and projects with regard to restrictions on exports,
considering countries, customers or products involved and the
respective laws and ABB regulations.
10. People leadership and Ensures (with HR Manager support) that the area of responsibility
development is organized, staffed, skilled and directed. Guides, motivates and
develops direct/indirect subordinates within HR policies.

Specialists level
© ABB 2018 Page No: 300
Job: Senior Contract Manager
Typical Local Business Unit Manager (or) Local Product Job Ref: D003020. Version A
Reporting Line: Group Manager (or) Local Project Operations
Manager (or) Global Contract Director (depending on
size of theunit)
(Reporting line may vary from Division to Division)
Mission Lead the provision of contract management services for medium to large-size and/or and
Statement: complex projects for the Hub/Local Business Unit or Product Group, ensuring all contract
management activities are executed in accordance with the relevant
Group/Division/Business Unit directives and instructions including Company procedures
and the Contract Management Framework.
Main Account- 1. Contract portfolio - Ensures the portfolio of contracts in the business, follows contract
abilities: governance and claim management methodologies in accordance with internal
standard procedures.
© ABB 2018 Page No: 301
customers and suppliers during the whole of a project lifecycle,
Supports Legal in handling formal dispute resolution, litigation and
execution.

7. Risk management Analyzes contract terms to highlight areas of potential opportunity

and risk, such as ambiguities, omissions and conflicts, as work
proceeds. Seeks advice from Legal to draft, negotiate and finalize
agreements during the Sales and Project Execution phases.
concert with Global Project Operations Manager and/or Global
Business Unit Manager or Global Product Group Manager.

insurance.

Specialists level
© ABB 2018 Page No: 302
Job: Contract Manager

Typical Local Business Unit Manager (or) Local Product Job Ref: D003030. Version B
Reporting Line: Group Manager (or) Local Project Operations Manager
(or) Global Contract Director (depending on size of
the unit)
(Reporting lines may vary from Division to Division)
Mission Lead the provision of contract management services to the Local Business Unit/Product
Statement: Group or Country, ensuring all contract management activities are executed in accordance
with Group/Division/Business Unit directives and instructions including Company
procedures and the Contract Management Framework.
Main Account- 1. Contract portfolio - Ensures the portfolio of contracts in the business follows contract
abilities: governance and claim management methodologies in accordance with internal
standard procedures.

customer and suppliers during the whole of a project life cycle,
Supports Legal handling formal dispute resolution, litigation and
execution.
© ABB 2018 Page No: 303
7. Risk Management Analyzes prime contract terms to highlight areas of potential

opportunity and risk, such as ambiguities, omissions and conflicts,
as work proceeds. Seeks advice from Legal to draft, negotiate and
finalize agreements during the Sales and Project Execution phases.
concert with Project Manager and/or Sales Manager or FES
Manager.

insurance.

expertise.
© ABB 2018 Page No: 304
Job: Contract Specialist

Typical Local Business Unit/Product Group Manager (or) Global Job Ref: D003040. Version B
Reporting Line: Contract Manager (or) Project Operations Manager (or)
Contract Manager (Reporting lines may vary from Division to
Division)
Mission Ensure all contract management activities are tendered, negotiated and executed in
Statement: accordance with the Contract Negotiations Handbook/Contract Management Framework
and relevant Group/Division/Business Unit directives and instructions, including Company
procedures and the Contract Management Framework.
Main Account- 1. Tender preparation and Reviews and comments on contract terms and conditions and
abilities: negotiation support annexes to the contract/frame agreement. Defines contract
management strategy and contract formulation. Supports bid
go/no-go decisions based on risk assessment of contract
terms and conditions.
2. Contract execution (from Identifies the contract baseline (including terms and
project kick-off to project conditions, specifications, drawings, estimate, proposal,
closure) schedule and other documents incorporated in the contract)
and highlights areas of potential risk. Gives guidance on
general contractual issues, clarifying queries if required by
referring to Legal Department.
outstanding. Assesses success of the contract and determines
if there are any lessons learned for future contracting.
Documents and communicates to all appropriate parties any
deficiencies found as part of the closeout process.
4. Contract and claims Enforces and defends ABB’s contractual interests towards
customers and suppliers, including monitoring and assessment
of changes and deviations, as well as defending and enforcing
claims. Supports Legal handling formal dispute resolution,
litigation and arbitration, notifying and liaising with Legal to
report major claims and keeping Legal updated of any critical
development during project execution.
5. Commercial execution Ensures timely and accurate execution of commercial aspects

of contracts (payments, claims, variation orders, warranties,
provisions, bank credits, etc.) and assists the Project Manager
or Sales Manager or FES Manager in initiating guarantees when
creating the contract.
© ABB 2018 Page No: 305
6. Risk management Analyzes prime contract terms to highlight areas of potential
opportunity and risk, such as ambiguities, omissions and
conflicts, as work proceeds. Seeks advice from Legal to draft,
negotiate and finalize agreements during the Sales and Project
Execution phases. Develops and implements risk mitigation
and opportunity plan in concert with Project Manager or Sales
Manager or FES Manager.

coordinates with Insurance Risk Management personnel
regarding occurrences that may be covered by customer or ABB
provided insurance.
8. Purchasing Supports drafting of Purchase Orders, Contracts and

Subcontracts and ensures that relevant (sub) contracts contain
appropriate contract terms to protect ABB’s interest, including
flow-down of main contract terms.
handling of all export control matters with regard to
restrictions on exports, considering countries, customers or
products involved and the respective laws and ABB regulations.

Specialists level
colleagues.
© ABB 2018 Page No: 306
Job: Contract Administrator

Typical Contract Manager (or) Project Operations Manager Job Ref: D003050. Version B
Reporting Line: (Reporting lines may vary from Division to Division)
Mission Gather and compile data essential to the administration of contracts, assist with
Statement: implementation of contract administration procedures and coordinate or monitor the
completion of administrative tasks. Monitor areas of contract performance as assigned,
conduct enquiries into specific contract problems and provide assistance in claims
research.
Main Account- 1. Tender preparation and Assists Contract Manager or the project team in the review and
abilities: negotiation comment of commercial and technical tender terms and
conditions.
2. Project execution (from Assists Contract Manager or the Project Manager in identifying
project kick-off to project specific contract actions and notifications to meet contractual
closure) requirements during the execution of the project. Assists during
the identification of the contract baseline, and development of
wall chart.
3. Project closure Monitors areas of (sub) contract performance, as assigned.
4. Contract and claims, risk Conducts enquiries into specific (sub) contracts problems, as
management assigned. Assists in the preparation of periodic status reports.
5. Commercial execution Organizes materials for the preparation of meetings,

presentations and training sessions.

An individual contributor who performs activities Safety & Integrity – Individual Contributor level
E/S - F coordinating on a task, project or program basis.
tasks.
© ABB 2018 Page No: 307
Functional Area: Project Execution Job Family: Site Management
Job: Site Management Leader
Typical Project Operations Manager Job Ref: D004010. Version A
Reporting Line:
Mission Local or regional accountability for all site management activities. Ensure site operations
Statement: and activities are executed in accordance with company procedures, contract
specifications, quality standards, health, safety & environment requirements, financial
targets, and schedule commitments. Coordinate and oversee team development and
standardized process development to continually improve effectiveness of project
execution teams.
Main Account- 1. Site leadership Leads implementation of continuous improvements across

abilities: various Site Management processes and tools within local or
regional site operations under the guidance of Project
Operations Manager.
2. Site Coordination & Responsible for coordinating across the project portfolio all on-
Monitoring site activities to ensure the successful execution of start-up,
construction, erection, testing and commissioning activities in
alignment with contract specifications, quality standards,
schedule, and safety requirements.
3. Instructions and Leads and oversees the site management teams

guidelines locally/regionally, ensuring that ABB policies are consistently
followed. Develops, customizes and continuously improves
standard processes and work instructions by adopting ABB and
external best practices. Ensures that lessons learned from Site
Management are analyzed and conclusions are incorporated in
continuous improvement actions.
4. Budget and operations Participates in the budgeting process, jointly with Project
planning Operations Manager and Local Unit Controller. Participates in
Operations planning with other members of the Local Unit
management team, and takes actions to close potential gaps in
Site Management functional capacity.
5. Health, safety and Ensures that all sites within the geographical area of
environment (HSE) and responsibility have detailed and up-to-date Health & Safety
project security (H&S) plans in place in respect of each work package, compliant
with the ABB H&S plan. Ensures all Site Managers are properly
trained on company health, safety and environment policy and
proactively promotes health and safety considerations to
project partners throughout the project lifecycle from
tendering to closure.
© ABB 2018 Page No: 308
6. Sub-contractors In conjunction with Supply Chain Management function,
ensures that sub-contractors on site hired by ABB perform to
contractual requirements, including necessary quality and
schedule progress achieved to meet delivery date and agreed
standards.
7. Site cost management Monitors the project cost for the project site work and actual
spend against forecasts. Ensures that final cost estimates
submitted by Site Managers are correct/accurate.
8. Documentation Ensures all documentation is modified and updated as

necessary, the document handling system is maintained, and
latest revisions are used for the construction work on site.
9. People leadership and Ensures (with HR support) that the area of responsibility is
development properly organized, staffed, skilled and directed. Guides,
policies.

Specialists level
Site Management - 5
Health & Safety (OHS), Environment - 5
Quality Assurance and Control - 5
Civil Works - 4
Installation Works - 5
Commissioning - 4
Scope and Change Management for Projects - 5
Legal & Contract Management for Projects – 5
© ABB 2018 Page No: 309
Job: Senior Site Manager

Typical Project Operations Manager (or) Project Director Job Ref: D004020. Version C
Reporting Line:
Mission Lead all on-site activities for large/complex project site work to assure cost-effective
Statement: execution of project deliverables in accordance with contract specifications, quality
standards, schedule, and safety requirements during the start-up, construction and/or
erection, commissioning, maintenance phases.
Main Account- 1. Site planning Plans project on-site activities with Project Manager including
abilities: necessary local resources, equipment and milestones.
Coordinates agreement between customer and external
resources on construction targets, health and safety
requirements, site organization and policy.
2. Site coordination and Responsible, from receiving the assigned site area from the
monitoring customer or Project Manager to handing over to the end
customer on completion day, for coordinating all on-site
activities to ensure the successful execution of start-up,
3. Stakeholder relations Serves as a project representative by building and maintaining

effective relationships with customers as well as other local
organizations such as authorities, banks, and suppliers to
ensure their active support of field activities.
4. Health, safety and Ensures detailed and up-to-date construction Health & Safety
environment (HSE) and (H&S) plan is in place in respect of each work package, compliant
project security with the ABB H&S plan. Ensures all on-site resources are
properly trained on company health, safety and environment
policy and proactively promotes health and safety
considerations to project partners throughout the project.
Empowered to suspend any activities on site (be it by ABB
personnel or by subcontractors) in case of HSE violation and, if a
situation arises, takes the necessary steps to ensure that ABB
employees and other persons who may be present are not put at
risk.
5. Material handling Ensures correct handling, storage and installation of ABB-

delivered equipment, coordinating on-site storage as well as
shipment logistics to secure timely site delivery of equipment
and material.
6. Sub-contractors Manages the sub-contractors on site hired by ABB to ensure

necessary quality and progress achieved to meet delivery date
and agreed standards.
© ABB 2018 Page No: 310
7. Site cost management Controls project cost for the project site work, monitors actual
spend against forecasts, and estimates final cost for the same.
Manages the petty cash and has delegated authority for local
purchasing within agreed limits.

policies. Coordinates local accommodation, site facilities, office
equipment, petty cash, etc.

level
matter expertise.
Site Management - 5
Quality Assurance and Control – 5
Scope & Change Management - 5
Legal & Contract Management - 5
Civil Works - 5
Commissioning – 5
© ABB 2018 Page No: 311
Job: Site Manager

Typical Project Operations Manager (or) Senior Site Manager Job Ref: D004030. Version C
Reporting Line:
Mission Lead all on-site activities of a project to assure cost-effective execution of project
Statement: deliverables in accordance with contract specifications, quality standards, schedule, and
safety requirements during the start-up, construction and/or erection, commissioning,
maintenance phases.
Main Account- 1. Site planning Plans project on-site activities with Project Manager including
abilities: necessary local resources, equipment and milestones.
monitoring customer or Project Manager to handing over to the end
customer on completion day, for coordinating all on-site
activities to ensure the successful execution of start-up,

personnel or by subcontractors) in case of OHS violation and, if
a situation arises, takes the necessary steps to ensure that ABB
risk.

and material.

© ABB 2018 Page No: 312


Specialists level
expertise.
Site Management - 4
Civil Works - 4
Commissioning – 4
© ABB 2018 Page No: 313
Job: Associate Site Manager

Typical Senior Site Manager (or) Site Manager Job Ref: D004040. Version C
Reporting Line:
Mission Lead all on-site activities of an assigned site or sub-project to assure cost-effective
Statement: execution of project deliverables in accordance with contract specifications, quality
standards, schedule, and safety requirements during the start-up, construction and/or
erection, commissioning, maintenance phases.
Main Account- 1. Site planning Plans on-site activities related to the assigned site or sub-
abilities: project with Site Manager or Project Manager including
necessary local resources, equipment and milestones.
monitoring customer or Site Manager or Project Manager to handing over
to the end customer on completion day, for coordinating all on-
site activities to ensure the successful execution of start-up,

environment (HSE) and (H&S) plan is in place in respect of each work package,
project security compliant with the ABB H&S plan. Ensures all on-site resources
are properly trained on company health, safety and
environment policy and proactively promotes health and safety
personnel or by subcontractors) in case of HSE violation and, if
employees and other persons who may be present are not put
at risk.

and material.
© ABB 2018 Page No: 314

policies. Coordinates local accommodation, site facilities,
office equipment, petty cash, etc.

under direct supervision or independently. May Site Management - 3
instruct or coach junior colleagues. Health & Safety (OHS), Environment - 4
Civil Works - 3
Commissioning – 3
© ABB 2018 Page No: 315
Job: Site Supervisor

Typical Site Construction Manager (or) Job Ref: D004050. Version B
Reporting Line: Senior Site Manager (or) Site Manager
Mission Supervise and coordinate the work of internal and external resources and equipment
Statement: technical specialists during on-site installation/construction activities related to the
assigned discipline* to assure cost-effective execution of project deliverables in
accordance with contract specifications, quality standards, schedule, and safety
requirements.
* Discipline = Piping, Mechanical, Electrical, Field Instrumentation, etc.
Main Account- 1. Site planning Plans on-site project activities related to the assigned discipline
abilities: with Site Manager or Site Construction Manager including
necessary local resources, equipment and milestones.
resources on installation/construction targets, health and safety
monitoring customer or Project Manager to handing over, for coordinating
all on-site activities related to the assigned discipline to ensure
the successful execution of start-up, installation/construction,
erection, testing and commissioning activities in alignment with
contract specifications, quality standards, schedule, and safety
requirements.

organizations.
personnel or by subcontractors) in case of HSE violation and, if a
situation arises, takes the necessary steps to ensure that ABB
risk.

and material.
© ABB 2018 Page No: 316


L/M - E Supervises a team of employees in the Safety & Integrity – Team Leaders / Specialists level
performance reviews for team members. Site Management - 3
Civil Works - 1
Commissioning – 1
© ABB 2018 Page No: 317
Job: Site Specialist

Typical Site Management Leader (or) Senior Site Manager Job Ref: D004060. Version A
Reporting Line: (or) Site Manager
Mission Coordinate and support site-works team in cost-effective execution of site works related
Statement: deliverables in accordance with contract specifications, quality standards, schedule, and
safety requirements. Provide technical support for all site works related issues to proposal
team during bid preparation and to the Project Manager at the project start up.
Main Account- 1. Site survey Performs site survey and determines required steps to execute
abilities: site works activities (in cooperation with Supply Chain
Management). Assists with preliminary enquiries, bid review,
labor modelling, and other preparation activities.
2. Cost determination Participates in the collection and/or estimation of labor hours

and other site works related items for the site.
3. Site reviews Participates in on-site reviews, and ensure all project cost
adjustments approved by the Site Manager or Construction Site
Manager are updated in business system. Reviews and analyzes
site works progress reports. Recommends and implements
measures to resolve current and potential issues.
4. Documentation Issues all site works documentation required for use in award
and execution of the subcontract(s). Controls installation and
commissioning related documentation accuracy and consistency
in line with the contract and procedures agreed with the
customer.
5. Subcontractor Assists the Site Manager or Construction Site Manager in

coordination coordinating activities between external resources and the
customer. Ensures external resources are fully informed on site
works planning activities, product knowledge, and safety
procedures.
6. Project controls Ensures projects follow good methodology and execution

practices in accordance with internal standard procedures.
7. Stakeholder relations Effectively communicates appropriate information to customer

and other stakeholders in a timely manner and to achieve
desired understanding.
© ABB 2018 Page No: 318
independently, generally delivering on pre-defined Site Management - 1
tasks. Health & Safety (OHS), Environment - 4
Civil Works - 2
Commissioning – 1
© ABB 2018 Page No: 319
Job: Site Construction Manager

Typical Project Operations Manager (or) Site Management Leader (or) Job Ref: D004070. Version B
Reporting Line: Senior Site Manager (or) Site Manager
Mission Lead all on-site construction/civil-works activities in alignment with project delivery
Statement: schedule/ activities to assure cost-effective execution of project deliverables in accordance
with contract specifications, quality standards, schedule, and safety requirements.
Main Account- 1. Site planning Plans project on-site construction/civil-works activities with
abilities: Project Manager including necessary local resources,
equipment and milestones. Coordinates agreement between
customer and external resources on construction targets,
health and safety requirements, site organization and policy.
2. Site coordination and Responsible, from receiving the site area from the customer or
monitoring Project Manager to handing over the plant to the end customer
on completion day, for coordinating all on-site
construction/civil-works activities to ensure the successful
execution of start-up, construction, erection, testing and
commissioning activities in alignment with contract
specifications, quality standards, schedule, and safety
requirements.

4. Sub-contractors Evaluates, finalizes and manages the sub-contractors on site

hired by ABB to ensure necessary quality and progress achieved
to meet delivery date and agreed standards.
environment (HSE) and (H&S) plan is in place in respect of each work package,
project security compliant with the ABB H&S plan. Ensures all on-site resources
are properly trained on company health, safety and
environment policy and proactively promotes health and safety
personnel or by subcontractors) in case of OHS violation and, if
employees and other persons who may be present are not put
at risk.

and material.
© ABB 2018 Page No: 320

policies. Coordinates local accommodation, site facilities,
office equipment, petty cash, etc.

manager level with full Site Management - 5
responsibility for human resource Health & Safety (OHS), Environment - 5
planning, selection, development Quality Assurance and Control - 5
and performance management. Civil Works - 4
Management involves utilizing Installation Works - 5
Commissioning – 4
individual subject matter expertise.
© ABB 2018 Page No: 321
Job: Construction Planning Specialist

Typical Project Operations Manager (or) Project Management Job Ref: D004080. Version A
Reporting Line: Office Manager (or) Site Manager (or) Site
Construction Manager
Mission Develop project plans and schedules that balance available resources with the critical tasks
Statement: to be undertaken during the on-site construction/civil-works, installation and
commissioning activities of the project. Continuously monitor project progress and
escalate potential schedule conflicts or resource overloads to site and construction
management for resolution.
Main Account- 1. Planning and scheduling Analyzes project requirements and advises Site Manager or
abilities: Construction Site Manager in planning. Oversees coordination
with related teams through regular planning meetings.
2. Work breakdown Defines together with the site team the project work breakdown
structure structure, ensuring adherence to the project schedule, verifying
and linking all the interrelated activities, with
supervision/approval of Site Manager or Site Construction
Manager.
3. Resource and cost Defines the necessary manpower for project completion,
evaluating the work breakdown structure and standard
productivity. Tracks and updates the project revenues forecast
including cost deviations.
4. Project implementation Utilizes project planning tools and techniques to monitor

project progress and ensure completion of all activities. Notifies
Site Manager or Site Construction Manager and Project Planning
Specialist of any deviations or scheduling issues, and provides
inputs for optimizing resources.
5. Project closure Formalizes the site acceptance plan.
6. Project controls Ensures projects follow sound methodology and execution

7. Procurement Coordinates with Supply Chain Management, and updates on-

site plan.
8. Stakeholder relations Effectively communicates appropriate information to customer

and other stakeholders in a timely manner and to achieve
desired understanding.
© ABB 2018 Page No: 322
E/S – E Individual contributor using prior Safety & Integrity – Team Leaders / Specialists level
the organization. May work under direct Site Management - 1
supervision or independently. May instruct Health & Safety (OHS), Environment - 4
or coach junior colleagues. Quality Assurance and Control - 3
Civil Works - 2
© ABB 2018 Page No: 323
Job: Construction Specialist

Typical Senior Site Manager (or) Site Manager (or) Site Job Ref: D004090. Version A
Reporting Line: Construction Manager
Mission Coordinate and support construction team in cost-effective execution of

Statement: construction/civil-works related deliverables in accordance with contract specifications,
quality standards, schedule, and safety requirements. Provide technical support for all
construction related issues to proposal team during bid preparation and to the Project
Manager at the project start up.
Main Account- 1. Site survey Performs site survey and determines required steps to execute
abilities: construction/civil-works activities (in cooperation with Supply
Chain Management). Assists with preliminary enquiries, bid
review, labor modelling, and other preparation activities.
2. Cost determination Participates in the collection and/or estimation of labor hours

and other construction related items for the site.
3. Site reviews Participates in on-site reviews, and ensures all project cost
adjustments approved by the Site Manager or Site Construction
Manager are updated in business system. Reviews and analyzes
construction progress reports, recommending and
implementing measures to resolve current and potential issues.
4. Documentation Issues all construction documentation required for use in award

and execution of the subcontract(s). Controls construction
related documentation accuracy and consistency in line with the
contract and procedures agreed with the customer.
5. Subcontractor Assists the Site Manager or Site Construction Manager in

coordination coordinating activities between external resources and the
customer. Ensures external resources are fully informed
regarding construction planning activities, product knowledge,
and safety procedures.
6. Project controls Ensures projects follow sound methodology and execution


a task, project or program basis. May
work under direct supervision or Site Management - 1
independently, generally delivering on Health & Safety (OHS), Environment - 4
pre-defined tasks. Quality Assurance and Control - 2
Civil Works - 5
Commissioning – 1
© ABB 2018 Page No: 324
Functional Area: Project Execution Job Family: Function Project Management
Job: Group Function Project Manager

Typical EC Member (or) Group Function Head (or) Job Ref: D005010. Version C
Reporting Line: Global Division President (or) Global Business
Unit Managing Director
Mission Lead the execution of large strategic projects or programs in Group/Division functions at
Statement: global level (including strategic global M&A integration projects), using either ABB and/or
3rd party resources. Ensure that all related activities are executed in accordance with
company procedures, project objectives, applicable quality standards, safety requirements,
cost and scheduling targets.
Main Account- 1. Planning and scheduling Defines, with key stakeholders, the scope of work, cost/budget,
abilities: resources required, time schedule, and detailed work allocation.
2. Project execution and Effectively organizes, monitors and controls activities to ensure
control achievement of planned stage-gates and efficient utilization of
available resources. Monitors and controls project cost and
financials. Identifies, contains and reduces risk, and ensures
that all opportunities are captured and acted upon. Formalizes
a conclusion.
3. Project governance Ensures projects follow sound methodology and execution

practices in accordance with standard ABB internal directives
and procedures.
4. Stakeholder relations Serves as the key contact for the large number of project
stakeholders, and an escalation point for project issues.
Effectively communicates appropriate information to
5. Project leadership Leads the project team allocated to the project, defining main
guidelines, allocating project tasks, and motivating and
monitoring internal and/or external resources to accomplish all
tasks and milestones. Coaches, develops and provides feedback
regarding those individuals allocated to work on project.
6. Strategic alignment Keeps up to date and informed about any change in strategy,
and is consulted regarding any incident or other project which
has, or might have, a major impact on the project.
© ABB 2018 Page No: 325
L/M - B Leads organizations with a focus Safety & Integrity – Leadership / Expert level
on longer term strategic planning Customer Focus & Quality – Leadership / Expert level
and policy development. Innovation & Speed – Leadership / Expert level
Leadership of one or more
organizational area(s). Requires
in-depth knowledge of company's Decision Making – 5
goals and plans. Clear focus on Influencing – 5
organizational leadership over Managing Conflict – 3
subject matter expertise. Planning & Prioritizing – 4
Managing through sub-managers. Risk Management – 4
Processes & Tools – 4
Organizing –4
medium term planning. Typically Decision Making – 4
managing through first line Influencing – 4
managers mainly in function area. Managing Conflict – 3
Focus balances leadership and Planning & Prioritizing – 4
subject matter expertise. Risk Management – 3
Organizing –4
© ABB 2018 Page No: 326
Functional Area: Project Execution Job Family: Function Project Management
Job: Function Project Manager

Typical Country Function Manager (or) Country Job Ref: D005020. Version C
Reporting Line: Managing Director (or) Local Manager (or)
Region Function Manager (or) Local
Division/Business Unit Manager
Mission Lead the execution of strategic projects in Group/Division/Business Unit functions at

Statement: local/multi-national/Region level, using either ABB and/or 3rd party resources, and ensure
that all related activities are executed in accordance with company procedures, project
objectives, applicable quality standards, safety requirements, cost and scheduling targets.
Main Account- 1. Planning and scheduling Defines, with key stakeholders, the scope of work, cost/budget,
abilities: resources required, time schedule, and detailed work allocation.
2. Project execution and Effectively organizes, monitors and controls activities to ensure
control achievement of planned stage-gates and efficient utilization of
available resources. Monitors and controls project cost and
financials. Identifies, contains and reduces risk, and ensures
that all opportunities are captured and acted upon. Formalizes
a conclusion.
3. Project governance Ensures projects follow sound methodology and execution

practices in accordance with standard ABB internal directives
and procedures.
4. Stakeholder relations Serves as the key contact for the project stakeholders, and an
escalation point for project issues. Effectively communicates
appropriate information to stakeholders in a timely manner and
to achieve desired understanding and support.
5. Project leadership Leads the project team allocated to the project, defining main
guidelines, allocating project tasks, and motivating and
monitoring internal and/or external resources to accomplish all
tasks and milestones. Coaches, develops and provides
feedback regarding those individuals allocated to work on
project.
6. Strategic alignment Keeps up to date and informed about any change in strategy,
and is consulted regarding any incident or other project which
has, or might have, a major impact on the project.
© ABB 2018 Page No: 327
medium term planning. Typically Decision Making – 3
managing through first line Influencing – 3
managers mainly in function area. Managing Conflict – 3
Focus balances leadership and Planning & Prioritizing – 4
subject matter expertise. Risk Management – 3
Organizing – 4
manager level with full Decision Making – 3
responsibility for human resource Influencing – 3
planning, selection, development Managing Conflict – 3
and performance management. Planning & Prioritizing – 3
Management involves utilizing Risk Management – 3
Organizing –3
expertise.
L/M - E Supervises a team of employees Safety & Integrity – Team Leaders / Specialists level
in the execution of tasks for an Customer Focus & Quality – Team Leaders / Specialists level
appropriate work assignments
for assigned area. Typically Decision Making – 2
responsible for performance Influencing – 2
reviews for team members. Managing Conflict – 2
Risk Management – 2
Organizing –2
© ABB 2018 Page No: 328
4.5 Functional Area – Manufacturing
The purpose of the Manufacturing function is to produce finished goods for sale to customers at optimal quality
and cost. Products may be standardized high-volume products or complex specialized custom-produced products.
Manufacturing jobs operate with a focus on new products as well as existing products. Responsibilities focus on
planning needs, costs, and technical requirements for producing goods to ensure accurate communication with
current and potential customers. Once production processes are established, production teams focus on accurate,
timely execution at the lowest cost possible with a constant focus on improving efficiency and quality.
Job Family – Production
Production jobs oversee the execution of production and assembly lines throughout the factory, including technical
and personnel oversight, to ensure alignment between activities and production plans to meet customers’
requirements. Jobs in this family are responsible for operating automated production lines, machinery, tools, and
other equipment, as well as performing manual processes to assemble and produce ABB products, often with
flexibility and customization needs for the finished products.
Job Family – Production Engineering
Production Engineering jobs develop and optimize the production processes, equipment and assembly methods
in close cooperation with production management, Quality & Operational Excellence (Q&OpEx) and Research and
Development (R&D) teams to ensure the most cost efficient and lean production of products to meet customers’
quality and delivery requirements for both existing and new products.
Job Family – Maintenance
Production maintenance jobs ensure that production lines, equipment and tools are properly set up, calibrated and
maintained for high efficiency and minimum down time, to allow for proper execution of production plans and
optimization of resources.
Job Family – Warehouse & Distribution
Warehouse and Distribution jobs have overall responsibility for managing and developing warehouse operations to
effectively control inbound and outbound, the goods received, storage, picking and dispatch of products, systems
and services to internal and external customers.
© ABB 2018 Page No: 329
Production Manufacturing Unit Manager Leadership/Management B, C
Production Manager Leadership/Management C, D
Production Supervisor Leadership/Management D, E
Production Scheduler Expert/Specialist E, F
Shift Leader Manufacturing/Production E, F
Assembler Manufacturing/Production F, G
Craft Worker Manufacturing/Production F, G
Machine Operator Manufacturing/Production F, G
Manufacturing/Quality Tester Manufacturing/Production F, G
Production Production Development Manager Leadership/Management C, D, E

Engineering
Production Development Specialist Expert/Specialist D, E
Production Development Technician Technician E, F
Maintenance Maintenance Manager Leadership/Management C, D, E
Maintenance Specialist Expert/Specialist D, E
Maintenance Worker Manufacturing/Production F, G
Warehouse & Warehouse Manager Leadership/Management C, D, E

Distribution
Warehouse Supervisor Leadership/Management E
Warehouse Specialist Expert/Specialist E, F
Warehouse/Material Operator Manufacturing/Production F, G
© ABB 2018 Page No: 330
Functional Area: Manufacturing Job Family: Production
Job: Manufacturing Unit Manager

Typical Hub/Local Business Unit Operations Manager (or) Hub/Local Job Ref: E001090. Version A
Reporting Line: Business Unit Manager
Mission Manage all aspects related to operations of a local manufacturing unit including the full
Statement: scope of Production, Engineering, Procurement, Quality & Operational Excellence and
Logistics.
Main Account- 1. Strategy Implements the global business unit/product group
abilities: manufacturing strategy in the country within the area of
responsibility. Provides input to global business unit/product
group strategy. Develops proactive strategies to increase
business profits, customer satisfaction and operational
effectiveness.
2. Performance targets Ensures achievement of established targets, through oversight
and definition of improvement actions as needed. Focuses on
achievement of operating cash flow, project on-time and on-
cost, requested on-time delivery (ROTD) and cost reduction.
3. Manufacturing Leads and manages manufacturing function and operation
teams and processes. Implements localization plan. Improves
manufacturing technology and competence in line with
business unit/product group strategy.
4. Quality & Operational Executes business unit/product group Quality strategy. Drives
Excellence quality improvement through target setting, monitoring and
benchmarking to continuously improve processes. Executes
quality management for monitoring and validating day to day
control of processes. Ensures manufacturing operations are in
compliance with applicable standards. Drives continued
improvements in productivity, delivery performance and cost
optimization.
5. Customer satisfaction Delivers operational/project targets (e.g. ROTD, lead time,
quality, etc.) to improve net promoter score (NPS). Ensures that
manufacturing resources implement improvements that
address issues identified through Customer Complaint
Resolution Process (CCRP), Internal Transactional Partnership
Survey (ITPS), Top 5 Quality Initiatives (T5QI) and other voice of
the customer initiatives.
6. Safety and integrity Implements Health, Safety & Environment (HSE) and business
compliance standards and regulations within the units. Ensures
a safe working environment, and continuous improvement in
HSE process and integrity performance. Personally lives the
ABB values and Group standards.
© ABB 2018 Page No: 331
development staffed and directed. Builds an effective, capable and high
performing organization. Develops talent, appoints
managers and reviews effectiveness.

Leadership of one or more organizational area(s).
Planning & Prioritizing - 4
Processes & Tools - 3
Quality Focus - 4
Risk Management - 4
Business Acumen - 3
for budget and policy recommendations and
Specialists level
area. Focus balances leadership and subject Ownership & Performance – Management / Senior
matter expertise. Specialists level
level

Processes & Tools - 3
Quality Focus - 4
Risk Management - 4
Business Acumen - 3
© ABB 2018 Page No: 332
Job: Production Manager

Typical Local Business Unit Manager (or) Local Product Group Job Ref: E001010. Version B
Reporting Line:
Manager (or) Manufacturing Operations Manager
Mission Ensure efficient and cost-effective production results that meet order demand,
Statement: specifications, quality, and planning targets through the coordination and management of
plant equipment, personnel, and production processes (quantity, quality, budgeted costs
and proper productivity level).
Main Account- 1. Budget Prepares annual production budget, oversees progress, and
abilities: determines actions to cost issues as necessary in order to
manage operations within the budget and resources.
2. Operational performance Develops programs, projects, goals, and metrics to lead the
organization to the highest level of operational performance
while optimizing working capital throughout Operations.
Collaborates with Operational Excellence teams to integrate lean
manufacturing principles into production processes.
3. Operations improvement Develops and executes plans to reduce non-value added costs,
increase revenues, and delight customers by delivering products
on time with high factory and supplier yields and decreasing
product field failure rates. Ensures that 4Q Program (the
standard ABB process improvement methodology) training and
methods are implemented into the organization.
4. Sub-contractors Oversees the creation of manufacturing subcontracts and
manages the subcontractor jointly with other involved
disciplines, including Supply Chain Management. (e.g.
subcontract employees are provided guidance on health and
safety requirements and work practices, issued permits to
work).
5. Customer Relations May provide support to Sales during customer visits to explain
capabilities of the manufacturing facilities.
6 Health, safety and Ensures compliance with Group health, safety and environmental
environment (HSE) directives and that regulations are implemented, while
monitoring and reporting progress and results. Assesses risks
and safety hazards and implements plans to ensure people and
equipment safety.
within HR policies.
© ABB 2018 Page No: 333
area. Focus balances leadership and subject Specialists level
matter expertise. Collaboration & Trust – Management / Senior Specialists
level

Processes and Tools - 3
Quality Focus - 3
Risk Management - 3
human resource planning, selection, development Ownership & Performance – Management / Senior
and performance management. Management Specialists level
involves utilizing individual subject matter Collaboration & Trust – Management / Senior Specialists
expertise. level

Quality Focus - 3
Risk Management - 3
Business Acumen - 2
© ABB 2018 Page No: 334
Job: Production Supervisor

Typical Production Manager (or) Manufacturing Operations Job Ref: E001020. Version A
Reporting Line: Manager (or) Factory Operations Manager
Mission Lead a team within a production unit or line in the execution of production processes to
Statement: transform parts and raw materials into ABB products in a timely, cost-effective manner.
Ensure continuous and efficient operation in accordance with volumes, schedules,
procedures, drawings, and quality and safety standards and policies.
Main Account- 1. Resource allocation Organizes and allocates resources to effectively and efficiently
abilities: meet line production targets. Responds to resource issues as
necessary. Leads capacity planning and resource optimization
for the assigned unit or line.
2. Production scheduling Ensures that production scheduling and production plan meets
and plan the volume requirements agreed in the demand plan and
defined inventory service levels.
3. Equipment and facilities Identifies and recommends technical equipment and facility
improvements as necessary.
4. Production execution Ensures execution of volume, conforming product, and on-time

delivery targets for the assigned production lines.
5. Operations improvement Identifies deficiencies in production area, proposes

improvement activities, and oversees implementation of
actions to improve production performance.
6. Critical line issues Manages the resolution of critical product or equipment issues
together with relevant internal teams.

expertise. level
Organizing - 3
Quality Focus - 2
assignments for assigned area. Typically Ownership & Performance – Team Leaders / Specialists level
responsible for performance reviews for team Collaboration & Trust – Team Leaders / Specialists level
members.
Organizing - 3
Quality Focus – 2
© ABB 2018 Page No: 335
Job: Production Scheduler

Typical Production Manager (or) Production Supervisor Job Ref: E001030. Version B
Reporting Line:
Mission Generate a detailed production schedule based on the production plan to maximize the use
Statement: of resources and meet established production specifications and schedules.
Main Account- 1. Production schedule From the production plan creates and maintains detailed
abilities: production schedule.
2. Work orders Releases manufacturing work orders. Executes daily, plant-level

materials requirement planning (MRP) to create and manage
production requirements to meet the production delivery
schedules.
3. Sequencing Establishes sequence and lead time of each operation to meet
shipment dates per the master schedule/plan obtained from
the Production Planners.
4. Schedule adherence Monitors schedule adherence, identifies key root causes for
deviation and takes follow-up improvement action.
5. Reporting Feeds information on production capacity issues and material

availability to Production Planners.

tasks.
© ABB 2018 Page No: 336
Job: Shift Leader

Typical Production Supervisor Job Ref: E001040. Version B
Reporting Line:
Mission Supervise a shift team’s progress against work plans as defined by Production
Statement: management to ensure the proper use of machinery, equipment and assembly lines within
a production area. Cooperate with the unit supervisor to create an effective work
environment and reinforce production schedules and quality.
Main Account- 1. Shift monitoring Assists management and shift team in allocating, coordinating,
abilities: and overseeing shift orders and work plan execution within
production lines during the shift.
2. Organization Provides regular feedback and makes recommendations to
management regarding issues within the production line,
including production line organization, shifting priorities and
possible critical situations.
3. Staff Helps management implement staff movements in case of
vacations, illnesses, machine outages or shifting priorities.
4. Cooperation Serves as leader during shifts to oversee cooperation and the

resolution of technical/quality problems and logistic issues.
5. Metrics Reinforces focus on volume, efficiency and on time delivery.
6. Health & safety Ensures the shift operation is run in compliance with health &
safety policies and guidelines.

M/P - E Responsibility focuses on functional oversight of Safety & Integrity – Team Leaders / Specialists level
teams performing manual labor or operating Customer Focus & Quality – Team Leaders / Specialists level
machinery in a production environment. Innovation & Speed – Team Leaders / Specialists level
M/P - F An individual contributor who performs tasks or Safety & Integrity – Individual Contributor level
activities with knowledge acquired on the job. Customer Focus & Quality – Individual Contributor level
Responsibilities may focus on manual labor or Innovation & Speed – Individual Contributor level
operating machinery in a production environment.
Generally works independently with daily tasks.
© ABB 2018 Page No: 337
Job: Assembler
Reporting Line:
Mission Support the unit in achieving the set production targets by adhering to the systems and
Statement: processes. Correctly use machinery and equipment on the shop floor. Read and interpret
the technical diagrams/instructions for assembly of products/systems/panels.
Main Account- 1. Assembly Conducts all types of assembly work to produce a semi-finished
abilities: or final products/systems/panels, including the packing where
integrated with production lines. Work is typically done
manually or by using light hand tools.
2. Quality The job may include regular quality testing as part of a defined
production process. Skill set required depends on type of
products and level of complexity.
3. Health & safety Conducts shop floor operation in compliance with health &
safety guidelines and reports any non-compliance.
4. Organization Operates within standard operating procedures and maintains

a clean work area.

M/P - G An individual contributor who performs tasks or Safety & Integrity – Individual Contributor level
Generally has direct management oversight or
works according to standard procedures on daily
tasks.
© ABB 2018 Page No: 338
Job: Craft Worker

Reporting Line:
Mission Conduct specialized work assignments as part of the production processes. Typically the
Statement: work results are not able to be confirmed visually therefore skill sets need to be tested and
authorized by approved certification. Examples of such work within ABB are Welders,
Winders and Electricians.
Main Account- 1. Execution Executes the assigned work according to agreed work flows
abilities: and in accordance with ABB standard processes and safety
guidelines.
2. Quality The job may include regular quality testing as part of a defined
production process. Skill set required depends on type of
products and level of complexity. Typically a highly skilled
worker.
3. Materials and output Ensures availability of required materials to execute the
assigned work according to work flow.
4. Organization Responsible for the proper operation and daily maintenance of

equipment in use. Maintains safe working attitude and
environment in the performance of daily activities.
5. Health & safety Conducts shop floor operations in compliance with health &

M/P - G An individual contributor who performs tasks or Safety & Integrity – Individual Contributor level Customer
activities with knowledge acquired on the job. Focus & Quality – Individual Contributor levelInnovation &
Responsibilities may focus on manual labor or Speed – Individual Contributor level
operating machinery in a production environment. Ownership & Performance – Individual Contributor level
Generally has direct management oversight or Collaboration & Trust – Individual Contributor level
tasks.
© ABB 2018 Page No: 339
Job: Machine Operator

Reporting Line:
Mission Operate process equipment or machinery to convert raw materials or semi-finished parts
Statement: into components or finished parts for a final product at the right time and with the
required quality.
guidelines.
2. Operation Operates machines in accordance with operating manual/work
schedule/production order instructions.
3. Repairs and adjustments Carries out routine set-up and adjustments as well as simple
repairs and fits simple replacement parts.
4. Quality The job may include regular standard maintenance of the

equipment, set up of tools and programming. Typically a highly
skilled worker.

tasks.
© ABB 2018 Page No: 340
Job: Manufacturing/Quality Tester

Typical Production Supervisor (or) Quality and OpEx Job Ref: E001080. Version B
Reporting Line: Technician
Mission Conduct testing and checking activities during the manufacturing process. Perform tests
Statement: or checks by following procedures and instructions defined in manuals and test scripts.
guidelines. Highly skilled worker.
2. Quality The job may also include physical pre-testing activities for
newly developed products to assure the quality of the product
or manufacturing processes.
2. Testing Assists the team in performing all checks in the process for
Factory Acceptance Testing (FAT).

tasks.
© ABB 2018 Page No: 341
Functional Area: Manufacturing Job Family: Production Engineering
Job: Production Development Manager

Typical Production Manager (or) Manufacturing Job Ref: E002010. Version B
Reporting Line:
Operations Manager (or) Factory Manager
Mission Lead a function focused on the optimization of the Production organization’s assembly
Statement: methods, processes and equipment in close cooperation with Production management and
Research and Development (R&D).
Main Account- 1. Production process Ensures that the production process aligns with the project
abilities: targets, approves the design, both for internal or external
developed process, and performs the final test in accordance
with the projects data. Ensures the efficiency of all external
production processes.
2. Production cost Defines production costs and the sequence of the working
phases of a new production process in order to minimize cost
and maximize quality.
3. Budget Develops and proposes the estimated budget of investments
necessary for the development of new products and processes.
4. Suppliers Supports the Supply Chain Management department in

selecting suppliers, evaluating the technology and capacity, and
determining the best option.
5. Optimization and Cooperates with R&D or international teams in the optimization

standardization of technical standards and supports engineers in the definition
or configuration of new design rules. Evaluates new process
technologies to improve productivity, quality and cost.
6. Health & safety Reinforces and maintains a culture of health & safety in all
production development initiatives.
within HR policies.
© ABB 2018 Page No: 342
level
Technical Solutions - 3
Quality Focus – 3
expertise. level
Quality Focus - 3
members.
Quality Focus - 3
© ABB 2018 Page No: 343
Job: Production Development Specialist

Typical Production Development Manager (or) Job Ref: E002020. Version A
Reporting Line:
Production Manager
Mission Optimize the Production organization’s assembly methods, processes and equipment in
Statement: order to minimize labor hours in accordance with business strategies related to quality,
efficiency, costs and safety.
Main Account- 1. Working phases Defines the working phase sequence of a new production
abilities: process in order to achieve the targeted product cost and
equipment investment budget. Ensures appropriate
production methods, cycle-time, equipment performance, and
materials/components in support of production targets.
2. Improvement projects Identifies and recommends improvement opportunities and
implements improvement projects, ensuring adherence to
timeframe, quality and cost requirements.
3. Production process Ensures the production process complies with the project
targets. Approves the design for processes developed
internally or externally, and performs final tests with respect to
the project.
4. Production support Provides support to Production during the internal/external
process/equipment start-up, defining action plans and training
relevant maintenance and production resources.
5. Process technologies Evaluates new process technologies to improve productivity,

quality and cost reduction, defining and leading testing
activities, approval criteria and external provider choices.

E/S – D Individual contributor using in-depth knowledge Safety & Integrity – Management / Senior Specialists level
Specialists level
Quality Focus - 2
E/S – E Individual contributor using prior theoretical Safety & Integrity – Team Leaders / Specialists level
under direct supervision or independently. May Technical Solutions - 4
instruct or coach junior colleagues. Planning and Prioritizing - 2
Quality Focus – 2
© ABB 2018 Page No: 344
Job: Production Development Technician

Typical Production Development Manager Job Ref: E002030. Version A
Reporting Line:
Mission Support production process definition to ensure optimization of cost, quality and on time
Statement: delivery of products.
Main Account- 1. Production process Participates in the sequence definition, cycle time calculation,
abilities: and analysis of the working phases of new production
processes/products. Shares cycle time data with internal
teams.
2. Documentation Prepares technical documentation regarding the process
phases and the related methods and cycle times.
3. Training Supports production during start-ups by training indirect and

direct staff.
4. Suppliers Ensures that updated process and technical documentation are

provided to Supply Chain Management (SCM) teams to support
supplier evaluations and proper supplier agreements.
5. Production support Participates in the definition of action plans, training of
relevant maintenance and production teams, and other support
activities during the internal/external process and equipment
start-up.

leadership related to set-up, configuration,
testing or maintenance of equipment, products
or systems.
© ABB 2018 Page No: 345
Functional Area: Manufacturing Job Family: Maintenance
Job: Maintenance Manager

Typical Manufacturing Operations Manager (or) Production Job Ref: E003010. Version B
Reporting Line:
Manager (or) Factory Manager
Mission Lead the factory Maintenance team in the planning and implementation of initiatives that
Statement: maintain and improve the reliability, effectiveness and/or efficiency of equipment,
technical infrastructure, production lines and/or facilities. Develop and implement
equipment life cycle management procedures for optimizing costs and profitability.
Main Account- 1. Maintenance budget Proposes and manages the annual maintenance budget.
abilities: Monitors the costs and effectiveness of activities to optimize
resources and determines actions to cost issues as necessary.
2. Production line Collaborates with the Engineering department in the definition
maintenance of maintenance plans for new production lines and recommends
methods to improve reliability, ongoing maintenance and safety
of equipment.
3. Maintenance policies Defines maintenance policies and processes that drive
maximum efficiency of equipment, production lines, and/or
facilities. Develops and implements life cycle management
procedures for all new and existing equipment.
4. Improvement projects Develops and proposes improvement projects for processes and
production lines to reduce both ordinary and extraordinary
maintenance.
5. Health, safety and Ensures that Group and local health, safety and environmental
environment (HSE) guidelines and directives are implemented and understood to
ensure safety of people and resources.
within HR policies.
© ABB 2018 Page No: 346
level
Organizing - 3
Quality Focus - 3
expertise. level
Organizing - 3
Quality Focus - 3
members.
Organizing - 3
Quality Focus - 3
© ABB 2018 Page No: 347
Job: Maintenance Specialist
Typical Maintenance Manager (or) Production Manager (or) Job Ref: E003020. Version B
Reporting Line:
Facility Manager
Mission Lead the processes in maintaining and preserving efficiency of all equipment, production
Statement: lines and/or facilities, resulting in optimization of technical and financial resources. May
specialize in mechanical, electrical, mechatronic, or other similar areas.
Main Account- 1. Maintenance Oversees execution of ordinary and extraordinary maintenance
abilities: of equipment, production lines, and/or facilities. Collaborates
with the Engineering team to define maintenance plans for new
production lines or facilities, and consults on ways to improve
reliability, maintainability and safety of equipment and/or
facilities.
2. Documentation Manages and updates technical documentation of equipment,
production lines, and/or facilities.
3. Technical resolution Solves major technical, equipment or facilities problems in

order to achieve higher performance of the production lines.
Maintains tools and repair equipment in good working order.
4. Improvement projects Proposes improvement projects for processes and production
lines aimed at reducing ordinary and extraordinary
maintenance and optimizing operational and energy efficiency.
5. Break-downs Responds to emergencies, break-downs, malfunctions and

other operating problems to minimize disruption to production
process.
6. Health, safety and Implements health, safety and environmental guidelines and
environment (HSE) directives to ensure safety of people and resources.

Organizing - 3
Quality Focus - 2
organization. May work under direct supervision Organizing - 3
or independently. May instruct or coach junior Processes and Tools - 1
colleagues. Quality Focus - 2
© ABB 2018 Page No: 348
Job: Maintenance Worker

Typical Maintenance Manager (or) Production Supervisor Job Ref: E003030. Version B
Reporting Line:
Mission Supports Maintenance team in conduct of all activities within agreed maintenance
Statement: guidelines and procedures to increase the overall efficiency of the equipment and
production lines.
guidelines.
2. Maintenance Responds to emergencies/break-downs. Reports for records all
recurring problems with machinery, equipment and parts that
can be identified and addressed.
3. Tools calibration Sets calibration, adjusts equipment, machinery and
instruments so that they comply with production specifications
and instructions.
4. Health, safety and Adheres to the health, safety and environmental guidelines and
environment (HSE) directives to ensure safety of people and resources.

Generally works independently with daily tasks. Collaboration & Trust – Individual Contributor level
tasks.
© ABB 2018 Page No: 349
Functional Area: Manufacturing Job Family: Warehouse & Distribution
Job: Warehouse Manager

Typical Manufacturing Operations Manager Job Ref: E004010. Version B
Reporting Line: (or) Factory Manager (or) Transport &
Logistics Manager
Mission Plans, directs and monitors all activities in the warehouse. Develop and manage
Statement: warehouse operations to control effectively the receipt, storage, picking and dispatch of
products, systems and services to customers.
Main Account- 1. Warehouse budget Proposes and manages the annual warehouse budget.
abilities: Operates within approved budget. Manages the warehouse
staff activities to optimize resources and determines actions to
cost issues as necessary.
2. Warehouse improvement Continuously improves warehouse operations through the use
of lean practices. Plans and optimizes warehouse utilization
and inventory.
3. Warehouse operations Plans and monitors the storage, delivery and dispatch of orders
and keeps stock control systems up to date. Oversees stock
control and processes orders.
4. Health, safety and Ensures that Group and local health, safety and environmental
environment (HSE) guidelines and directives are implemented and understood to
ensure safety of people and resources.
© ABB 2018 Page No: 350
recommendations and medium term planning. Innovation & Speed – Management / Senior Specialists level
Typically managing through first line managers Ownership & Performance – Management / Senior
mainly in function area. Focus balances Specialists level
leadership and subject matter expertise. Collaboration & Trust – Management / Senior Specialists
level
Organizing - 3
Quality Focus - 3
Risk Management - 3
Management involves utilizing individual subject Collaboration & Trust – Management / Senior Specialists
Organizing - 3
Quality Focus - 3
members.
Organizing - 3
Quality Focus - 3
© ABB 2018 Page No: 351
Job: Warehouse Supervisor

Typical Warehouse Manager Job Ref: E004020. Version B
Reporting Line:
Mission Oversee warehouse operations, managing a team of employees who receive, handle, store
Statement: and dispatch products, systems and services to customers.
Main Account- 1. Documentation Establishes or adjusts work procedures to meet warehouse
abilities: demands as dictated by production schedules and work flow.
Develops and maintains departmental work instructions for all
tasks. Codes and prepares proper receipt/dispatch paperwork.
2. Equipment and facilities Ensures maintenance of equipment and facilities. Identifies and
recommends technical equipment and facility improvements as
necessary.
3. Warehouse improvement Optimizes warehouse capacity, inventory and floor utilization.
Recommends measures to improve quality of service,
increasing efficiency of department and work crew and
equipment performance.
4. Warehouse operations Supervises and assists in daily warehouse and shipping areas.
Ensures stock accuracy through periodic stock take and/or
cycle counting.
5. People leadership and Motivates, organizes and encourages teamwork within the
development workforce to ensure set productivity and Key Performance
Indication (KPI) targets are met.
6. Health, safety and Maintains standards of health and safety. Ensures quality
environment (HSE) environmental objectives are met.

members.
Organizing - 2
Quality Focus - 2
Risk Management - 2
© ABB 2018 Page No: 352
Job: Warehouse Specialist

Typical Warehouse Supervisor Job Ref: E004030. Version B
Reporting Line:
Mission Execute warehousing activities for incoming and outgoing goods. Follow, and ensure that
Statement: others also follow established procedures and guidelines to receive, handle, store, record
and dispatch goods in the warehouse.
Main Account- 1. Warehouse operations Ensures various warehousing operations including packing and
abilities: storage, replenishment, picking, loading and dispatching are
executed in a safe, timely and efficient manner.
2. Enterprise Resource Maintains complete and accurate data in the ERP system.
Planning (ERP)
3. Quality material Checks quality of incoming goods for storage.
4. Suppliers/carriers Ensures daily contact with suppliers.
5. Inventory control Participates in regular inventory control processes.

organization. May work under direct Organizing - 1
supervision or independently. May instruct or Processes and Tools - 1
coach junior colleagues. Quality Focus – 3
direct supervision or independently, generally Organizing - 1
delivering on pre-defined tasks. Processes and Tools - 1
Quality Focus – 3
© ABB 2018 Page No: 353
Job: Warehouse/Material Operator

Typical Production Supervisor (or) Warehouse Job Ref: E004040. Version B
Reporting Line: Supervisor
Mission Conduct all activities related to the handling of parts and semi-finished or final products in
Statement: the warehouse or to/from the production line. Maintain inventory record accuracy.
guidelines.
2. Storage Responsible for sorting and arranging material for storage as
per guidelines. Performs other routine activities according to
established procedures.
3. Dispatches The job may include picking components from stock for
dispatch, final packing on pallets, transport of boxes, and
various other collection, storage and warehouse activities.

tasks.
© ABB 2018 Page No: 354
4.6 Functional Area – Quality
The purpose of the Quality function is to implement a culture and practice of excellence throughout the entire value
chain of the Company to increase customer satisfaction and improve profitability within a sustainable organization.
Key focus areas include assuring appropriate standards are established and achieved within our businesses;
advancing a broad, holistic and customer centric view of our organization; leading activities to foster change that
transforms our business processes, behaviors and culture to deliver sustained improvements; collaborating with
fellow employees to ensure that our actions reflect the highest levels of integrity, safety and responsibility to our
customers and shareholders.
Job Family – Quality
This job family assists all functional areas with effectively managing their processes. These positions are located
within all levels and structures in the Company from local to global roles. Quality Assurance (QA), Quality Control
(QC) and Quality Planning activities are part of the Quality job role.
Job Family – Quality Control
This job family comprises the activities associated with the verification and validation of hardware and software
products as well as services. These jobs must interpret requirements and characteristics for verification as well as
determine the best methods for effectively measuring those requirements. Positions associated with Quality
Control are found within all operational processes.
Quality Function Head - Quality Leadership/Management A, B
Group Quality Manager Leadership/Management B, C
Group Quality Specialist Expert/Specialist C, D
Global Quality Manager Leadership/Management B, C, D
Global Quality Specialist Leadership/Management B, C, D
Quality Manager Leadership/Management B, C, D,
Quality Specialist Expert/Specialist D, E, F
Quality Technician Technician E, F
Quality Control Quality Control Manager Leadership/Management C, D
Quality Control Specialist Expert/Specialist D, E
Quality Control Technician Technician E, F
© ABB 2018 Page No: 355
Functional Area: Quality Job Family: Quality
Job: Function Head – Quality

Typical Head of Group Function – Quality & Operations Job Ref: F001010. Version B
Reporting Line:
Mission Lead the function for ABB at Group level, creating global strategy for the functional area
Statement: and acting as global authority and final reference point.
Main Account- 1.Quality leadership Sets, develops and leads strategy, objectives and targets for a
abilities: specific functional area in alignment with ABB Group strategy.
Drives the end-to-end service provision (design through delivery),
influences and consults with senior management across
Divisions/Regions/other functions to innovatively shape the
design and development of own functional area.
2. Projects Leads projects of significant organization profile in own field of
expertise and solves critical functional questions/problems
3. Budget Prepares annual budgets for the Quality Function and global
projects, and is (move accountable for their execution and
achievement. Monitors specific function-related costs across all
countries.
4. Consultancy Maintains an external awareness and perspective and acts as the
acknowledged company expert, with consulting responsibility on
functional area knowledge and trends.
5. Governance Defines global function Key Performance Indicators (KPIs), sets
benchmark key objectives, and targets, and delivers results to ABB
Group management and external stakeholders. Ensures that
ABB's performance for the function is regularly reported and
audited. Ensures all employees in the function understand ABB
Group safety and integrity standards and act accordingly
6. Voice of the Customer Tracks and validates Customer satisfaction with ABB products,
systems and services. Acts as the Voice of the Customer and
engages management teams to take appropriate actions to meet
customer needs.
7. People Leadership and Ensures that the area of responsibility is organized, staffed,
Development skilled and directed. Guides, motivates and develops
direct/indirect subordinates within HR policies. Effects people
decisions in the function’s scope of activities in cooperation with
Division and Group Functions.
© ABB 2018 Page No: 356
developing the company's goals and plans. Consulting & Facilitating - 5
Responsible for motivating large populations of Influencing - 5
ABB’s workforce. Analyzing & Proposing Solutions - 5
Functional Quality Knowledge - 4
© ABB 2018 Page No: 357
Job: Group Quality Manager

Typical Function Head - Quality Job Ref: F001020. Version B
Reporting Line:
Mission Establish and maintain a Quality Culture within ABB, by assuring and controlling Quality
Statement: with systems, tools and teams to exceed customer expectations while ensuring
sustainable operations. In charge of developing & maintaining the Quality Management
System of the Group. All aspects managed in line with ABB Group guidance. Actively
involved in Group guidance development.
Main Account- 1. Quality Leadership Drives ABB’s Quality strategy, objectives and targets in
abilities: alignment with ABB Group strategy. Drives the end-to end
service provision (design through delivery), influences and
consults with senior management across Divisions and other
functions to innovatively shape the design and development of
the Quality functional area.
2. Quality Assurance Work within Group Functions and Divisions to apply
appropriate methods to prevent mistakes and defects in
products and avoid problems when delivering solutions or
services to customers, provide confidence that ABB will meet
customer and stakeholder needs/expectations. Drives the
utilization of process management across the organization to
deliver consistent results, minimizing variation and maximizing
efficiencies.
3. Voice of the Customer Ensures the Voice of the Customer is represented within ABB –
at all levels in the company, risks, problems and solutions are
evaluated from a customer/stakeholder point of view
4. Product Quality Ensures ABB Group aligned systems and tools are utilized
within the Product Management teams to deliver Products,
Services and Software that meets customer needs and
complies with regulatory statues throughout its lifecycle.
5. Quality Governance Supports Group Functions and Divisions in the development
and deployment of policies, regulations and processes that are
effective in developing a Culture of Quality. Supports senior
business management to ensure that the operational approach
and system of business management are continually evaluated
for effectiveness
6. Quality Compliance Monitors and utilizes analytics of Quality data from all parts of
the business to identify risks, failures and non-conformances
within the businesses. Ensures that appropriate corrective and
preventive actions are taken and solutions are managed to
closure.
7. People Leadership and Ensures, with the support of HR, that the Group Quality teams
Development are sustainably assessed, staffed, trained and developed in line
with ABB Group QO guidance.
© ABB 2018 Page No: 358
Career Level Definition
Requires in-depth knowledge of company's goals Ownership & Performance – Leadership / Expert level
and plans. Clear focus on organizational Collaboration & Trust – Leadership / Expert level
Managing through sub-managers. Consulting & Facilitating - 5
Influencing - 5
Analyzing & Proposing Solutions - 5
level
Consulting & Facilitating - 5

Influencing - 5
Functional Quality Knowledge – 4
© ABB 2018 Page No: 359
Job: Group Quality Specialist
Typical Group Quality Manager. Function Head of Quality Job Ref: F001030. Version B
Reporting Line:
sustainable operations. Implement the Quality Management System of the Group and
ensure that it is effectively employed by the businesses. All aspects managed in line with
ABB Group guidance. Participates and contributes to the development of Group guidance.
Main Account- 1. Quality Leadership Deploys ABB’s Quality strategy, objectives and targets in
abilities: alignment with ABB Group strategy. Drives the end-to end
service provision (design through delivery), influences and
consults with senior management across Divisions and other
functions to innovatively shape the design and development of
the Quality functional area
2. Quality Assurance Work within Group Functions and Divisions to apply appropriate
methods to prevent mistakes and defects in products and avoid
problems when delivering solutions or services to customers,
provide confidence that ABB will meet customer and stakeholder
needs/expectations. Drives the utilization of process
management across the organization to deliver consistent
results, minimizing variation and maximizing efficiencies.
3. Voice of the Customer Ensures the Voice of the Customer is represented within ABB –
at all levels in the company, risks, problems and solutions are
evaluated from a customer/stakeholder point of view..
4. Quality Governance Supports Group Functions and Divisions in the development and
deployment of policies, regulations and processes that are
effective in developing a Culture of Quality. Supports senior
business management to ensure that the operational approach
and system of business management are continually evaluated
for effectiveness.
5. Quality Compliance Monitors and utilizes analytics of Quality data from all parts of
the business to identify systemic risks, failures and non-
conformances within the businesses. Ensures that appropriate
corrective and preventive actions are taken and solutions are
managed to closure
6. People Leadership and Assists Group/Division/BU/PG by providing training and
De-velopment coaching to create Quality teams that are sustainably staffed,
developed and directed to support the Quality activities within
the business
© ABB 2018 Page No: 360
Specialists level
coaching.
Influencing - 4
Specialists level
Influencing - 4
© ABB 2018 Page No: 361
Job: Global Quality Manager

Typical Division President, BU Managing Director Job Ref: F001040. Version C
Reporting Line:
System of the Division/BU. All aspects managed in line with ABB Group guidance. Actively
involved in Group guidance development
Main Account- 1. Quality Assurance Work within Divisions and BUs to: prevent mistakes and
abilities: defects in products and avoid problems when delivering
solutions or services to customers, provide confidence that
ABB and customer quality requirements will be fulfilled,
focus on issue prevention rather than just control, establish
customer and stakeholder needs/expectations, drive the
utilization of process management across the local business
to deliver consistent results, minimizing variation and
maximizing efficiencies.
2. Quality Control Utilize requirements management, process implementation,

risk management and performance measurement to ensure
effective internal controls are in place to meet customer and
stakeholder requirements across the business including
Centers of Excellence and GBS.
3. Voice of the Customer Ensures the Voice of the Customer is represented within ABB
– at all levels in the company, risks, problems and solutions
are evaluated from a customer/stakeholder point of view.
4. Product Quality Drives adoption of effective ABB Group aligned systems and
tools to deliver Products, Services and Software that meets
customer needs and complies with regulatory statues
throughout its lifecycle
5. Quality Governance Leads the development and deployment of policies,
regulations and processes that make up the management
system and are effective in meeting customer and
shareholder expectations. Supports senior business
management to ensure that the operational approach and
system of business management are continually evaluated
for effectiveness.
6. Quality Compliance Performs audits and ensures the use of analytics of Quality
data from all parts of the business to identify risks, failures
and non-conformances within the businesses. Ensures that
appropriate corrective and preventive actions are taken and
solutions are managed to closure.
7. People Leadership and De- Ensures, with the support of HR, that the Division/BU Quality
velopment teams are sustainably assessed, staffed, trained and
developed in line with ABB Group QO guidance.
© ABB 2018 Page No: 362
Managing through sub-managers. Consulting & Facilitating - 5
Influencing - 5
level

Influencing - 5
expertise. level

Influencing - 4
© ABB 2018 Page No: 363
Job: Global Quality Specialist

Typical Division/BU/PG Quality Manager, Division/BU/PG Operations Job Ref: F001050. Version C
Reporting Line:
Manager
sustainable operations. Implement and maintain the Quality Management System of the
Division/BU/PG, assure that it is deployed throughout the business. All aspects managed
in line with ABB Group guidance. Participates in and contributes to the development of
Division/BU Quality guidance.
Main Account- 1. Quality Assurance Work within Divisions, BUs and PGs to prevent mistakes and
abilities: defects in products and avoid problems when delivering solutions
or services to customers, provide confidence that ABB and
customer quality requirements will be fulfilled, focus on issue
prevention rather than just control, drive the utilization of process
management across the local business to deliver consistent
2. Quality Control Utilize requirements management, process implementation, risk
management and performance measurement to ensure effective
internal controls are in place to meet customer and stakeholder
requirements across the business including Centers of Excellence
and GBS.
3. Voice of the Customer Ensures the Voice of the Customer is represented within ABB – at
all levels in the business, risks, problems and solutions are
evaluated from a customer/stakeholder point of view.
4. Product Quality Assist the Divisions, Bus and PGs to ensure adoption of effective
ABB Group aligned systems and tools to deliver Products, Services
and Software that meets customer needs and complies with
regulatory statues throughout its lifecycle..
5. Quality Governance Ensure the development and deployment of the management
system in Divisions/BUs/PGs to effective in meeting stakeholder
expectations. Supports business management teams to evaluate
the effectiveness of the operational approach and system of
business management
6. Quality Compliance Performs audits and applies analytics to Quality data from the
business to help identify risks, failures and non-conformances.
Supports appropriate corrective and preventive action, works
with teams on solutions that are managed to closure.
7. People Leadership and Assists Division/BU/PG by providing training and coaching to
Development create Quality teams that are sustainably staffed, and developed
in line with ABB Group QO guidance to support the Quality
activities within the business
© ABB 2018 Page No: 364
level

Influencing - 3
expertise. level

Influencing - 3
© ABB 2018 Page No: 365
Job: Quality Manager

Typical Local Product Group Manager or Operations Manager and Job Ref: F001060. Version C
Reporting Line: functionally to BU/Hub Quality Manager or Operations
Manager
Mission Establish and maintain a Quality Culture within local ABB, by assuring and controlling
Statement: Quality with systems, tools and teams to exceed customer expectations while ensuring
System of the local unit. All aspects managed in line with ABB Group/Division/BU
guidance.
Main Account- 1. Quality Assurance Works with local management teams to: prevent mistakes and
abilities: defects in products and avoid problems when delivering
solutions or services to customers, provide confidence that ABB
and customer quality requirements will be fulfilled, focus on
issue prevention rather than just control, establish customer and
stakeholder needs/expectations, drive the utilization of process
management across the local business to deliver consistent
2. Quality Control Ensures effective internal controls are in place to verify that
processes continue to meet customer and stakeholder
requirements. Validates that control plans are applied and
effective in mitigating know risks.
3. Voice of the Customer Ensures the Voice of the Customer is represented within the local
business. Challenge the management team with customer
experience feedback and input to decisions. Enable and coach all
employees to evaluate risks, problems and solutions from a
customer/stakeholder point of view.
4. Product Quality Utilize ABB Group aligned systems and tools to assist the
Engineering function with Product data and analysis to validate
that Products continue to meet operational and customer
expectations throughout their lifecycle. Validate APQP plans to
assure effective introduction of new products..
5. Quality Governance Deploy and maintain the local Quality Management System to
provide the local business with policies, regulations and
processes that sufficiently describe the value chain activities.
Lead the local management team in the application of an
operational approach and system of process management that is
continually evaluated for effectiveness.
6. Quality Compliance Performs audits and ensures the use of analytics of Quality data
from all parts of the operation to identify risks, failures and non-
conformances within the local business, its suppliers and
customers. Ensures that appropriate corrective and preventive
actions are taken and solutions are managed to closure
7. People Leadership and Enables, with the support of HR, that the local Quality team is
Development sustainably staffed, developed and directed in line with ABB
Group QO guidance to provide support and leadership for the
Quality activities that support the local business
© ABB 2018 Page No: 366
L/M - B Leads organizations with a focus Safety & Integrity – Leadership / Expert level
Leadership of one or more Ownership & Performance – Leadership / Expert level
depth knowledge of company's
goals and plans. Clear focus on Consulting & Facilitating - 4
organizational leadership over Influencing - 4
subject matter expertise. Analyzing & Proposing Solutions - 3
Managing through sub-managers. Planning & Prioritizing - 4
accountable for budget and policy Ownership & Performance – Management / Senior Specialists level
recommendations and medium Collaboration & Trust – Management / Senior Specialists level
through first line managers mainly Consulting & Facilitating - 3
in function area. Focus balances Influencing - 3
leadership and subject matter Analyzing & Proposing Solutions - 3
expertise. Planning & Prioritizing - 4
responsibilities. Often the first Collaboration & Trust – Management / Senior Specialists level
manager level with full
responsibility for human resource Consulting & Facilitating - 3
planning, selection, development Influencing - 3
and performance management. Analyzing & Proposing Solutions - 3
Management involves utilizing Planning & Prioritizing - 4
individual subject matter Functional Quality Knowledge - 5
expertise.
© ABB 2018 Page No: 367
Job: Quality Specialist

Typical Quality Manager or Operations Manager Job Ref: F001070. Version B
Reporting Line:
Mission Deploy and support a Quality Culture within local ABB, by assuring and controlling Quality
sustainable operations. Supports and maintains the Quality Management System of the
local unit. All aspects managed in line with ABB Group/Division/BU guidance.
Main Account- 1. Quality Assurance Deploy and support a Quality Culture within local ABB, by
abilities: assuring and controlling Quality with systems, tools and teams
to exceed customer expectations while ensuring sustainable
operations. Supports and maintains the Quality Management
System of the local unit. All aspects managed in line with ABB
Group/Division/BU guidance.
2. Quality Control Assists in the implementation of effective internal controls to
verify that processes will meet customer and stakeholder
requirements. Validates that control plans are applied and
effective in mitigating known risks.
3. Voice of the Customer Represents the Voice of the Customer within local teams.
Challenges the teams with customer experience feedback and
input to decisions. Enable and coaches employees to evaluate
risks, problems and solutions from a customer/stakeholder
point of view
4. Product Quality Utilize ABB Group aligned systems and tools to assist the
Engineering function with Product data and analysis to validate
that Products continue to meet operational and customer
expectations throughout their lifecycle. Utilize APQP to assure
effective introduction of new products.
5. Quality Governance Utilize the local Quality Management System to provide the
local teams with procedures and documentation that
sufficiently describe their work activities. Lead the local teams
in the application of an operational approach and system of
process management that is continually evaluated for
effectiveness..
6. Quality Compliance Performs audits and uses Quality data analytics from all parts
of the operation to identify risks, failures and non-
conformances within the local operations, its suppliers and
customers. Assists in the application of appropriate corrective
and preventive action and manages solutions to closure
7. People Leadership and Provides quality training to local teams enabling them to define
Development and document processes that are efficient and under control..
© ABB 2018 Page No: 368
E/S - C Individual contributor using in-depth knowledge Safety & Integrity – Management / Senior Specialists level
Specialists level
Influencing - 2
E/S - D Individual contributor using prior theoretical Safety & Integrity – Management / Senior Specialists level
learning or knowledge of methods and Customer Focus & Quality – Management / Senior
technologies to execute work assignments using Specialists level
Specialists level
under direct supervision or independently. May Collaboration & Trust – Management / Senior Specialists
instruct or coach junior colleagues. level

Influencing - 2
E/S - E An individual contributor who performs activities Safety & Integrity – Team Leaders / Specialists level
in support of a process or internal team. Customer Focus & Quality – Team Leaders / Specialists level
Responsibilities generally focus on organizing and Innovation & Speed – Team Leaders / Specialists level
independently, generally delivering on pre-defined Consulting & Facilitating - 2
tasks. Influencing - 2
© ABB 2018 Page No: 369
Job: Quality Technician

Typical Quality Manager (or) Production Manager Job Ref: F001080. Version B
Reporting Line:
Mission Provides training in Quality tools and methods to local teams enabling them to define,
Statement: document and manage processes that are efficient and under control.
Main Account- 1. Quality Assurance Leads small work teams in the documentation of their
abilities: processes and the implementation of quality controls to ensure
consistent and predictable results.
2. Quality Control Acquires and reports in an accurate and timely manner on
Quality metrics and Key Performance Indicators (KPIs) for the
analysis and management of local processes. Utilizes
measurement systems to produce data that reflect the
accurate characteristics of materials, products, systems, and
processes.
3.Quality Compliance Conducts routine process and product audits to ensure the
conformance of process or product with established processes,
procedures, standards and specifications.
4. Voice of the Customer Provides feedback to work teams from their internal and
external customers to promote alignment between process
output and customer expectations.
5. Safety Performs assigned tasks in a safe manner that will encourage
others to exercise safety in their normal daily activities.

activities using advanced skills and techniques as Customer Focus & Quality – Team Leaders / Specialists level
well as practical understanding of concepts used Innovation & Speed – Team Leaders / Specialists level
in a field of technology. Responsibilities typically
involve functional or technical leadership related
to set-up, configuration, testing or maintenance Consulting & Facilitating - 1
of equipment, products or systems. Influencing - 1
configuration, testing or maintenance of Consulting & Facilitating - 1
equipment, products or systems. Influencing - 1
© ABB 2018 Page No: 370
Functional Area: Quality Job Family: Quality Control
Job: Quality Control Manager

Typical Local Product Group Quality Manager or Job Ref: F002010. Version C
Reporting Line:
Local Operations Manager
Mission Assure that products and systems meet stated requirements in a cost effective and safe
Statement: working environment within the local business. Develop and implement standards and test
methods to ensure performance and quality.
Main Account- 1. Test capability Ensures the local organization has the necessary hardware and
abilities: software capability to assure products and systems meet
specified requirements and customer expectations. Consults
with engineering staff to develop test protocols as necessary
to investigate the integrity of new products, or new
functionality for existing products. Provides support to other
functional teams as needed to establish incoming test
protocols and to perform First Article Inspections. Ensures data
are available according to ABB QO guidelines.
2. Safety In alignment with HSE personnel, implements and ensures that

safety systems are in place, known, and utilized by assigned
personnel resulting in an accident-free workplace
3. Design for X (DFX) Provides feedback and advises engineering & R&D on systemic
improvement opportunities in the area of design related to
product produced in the operation.
4. Expert Analysis Provides expert analysis and interpretation of data utilizing

engineering standards, Lean 6 Sigma and specifications
5. Support Delivery Organizes and allocates testing resources to effectively and

efficiently meet customer delivery commitments.
6. People Leadership and Ensures, with the support of HR, that the Quality team
Development members are sustainably assessed, staffed, trained and
developed in line with ABB Group QO guidance.
© ABB 2018 Page No: 371
level

Influencing - 3

Influencing - 3
© ABB 2018 Page No: 372
Job: Quality Control Specialist

Typical Quality Control Manager (or) Local Quality Manager Job Ref: F002020. Version C
Reporting Line:
Mission Act with safety, efficiency, quality and productivity to assure that products and systems
Statement: meet stated requirements. Employs various test protocols and applies standards to ensure
quality.
Main Account- 1. Test Capability Conducts test protocols as assigned to ensure the products and
abilities: systems that are created by the local organization meet specified
requirements and customer expectations. Assists engineering staff to
develop test protocols as necessary to investigate the integrity of new
products, or new functionality for existing products. Provides support
to other functional teams as needed to deploy incoming test protocols
and to perform First Article Inspections. Ensures data are available
according to ABB QO guidelines.
2. Safety Utilizes safety systems to perform work, resulting in an accident-free
workplace. Notifies others when unsafe situations are observed and
works with local HSE teams to improve the safety systems.
3. Quality Control Works with department staff to improve existing test protocols and
capability, resulting in greater efficiency, accuracy, and/or reliability of
test outcomes.
4. Utilize data Collects, records, and evaluates utilizing Lean 6 Sigma, engineering
standards and specifications, the quantitative metrics that provide
descriptive data for the determination of compliance to requirements.
5. Process Assurance Trains Machine Operators in basic quality test routines to support
quality-at-source processes, and verifies quality assurance testing
performed as a part of the value creation process.

traditional solutions. Comprehensive level
established standards and instructs or Consulting & Facilitating - 1
coaches other professionals. Influencing - 1
organization. May work under direct Consulting & Facilitating - 1
supervision or independently. May instruct or Influencing - 1
coach junior colleagues. Analyzing & Proposing Solutions - 2
© ABB 2018 Page No: 373
Job: Quality Control Technician

Typical Quality Control Manager (or) Local Quality Manager Job Ref: F002030. Version A
Reporting Line:
Mission Act with safety, efficiency, quality and productivity to assure that products and systems
Statement: meet stated requirements. Employs standard test protocols and applies specifications to
ensure quality.
Main Account- 1. Test Capability Conducts test protocols as assigned to ensure the products and
abilities: systems that are created by the local organization meet
specified requirements and customer expectations. Provides
support to other functional teams as needed to perform test
protocols. Ensures data are available according to ABB QO
guidelines.
2. Safety Utilizes safety systems to perform work, resulting in an
accident-free workplace. Notifies others when unsafe situations
are observed and works with local HSE teams to improve the
safety systems.
3. Quality Control Works with department staff to improve existing test protocols
and capability, resulting in greater efficiency, accuracy, and/or
reliability of test outcomes.
4. Utilize data Evaluates quantitative metrics that provide descriptive data for
the determination of compliance to requirements.
5. Process Assurance Trains Operators/Assemblers in basic quality test routines to

support quality-at-source processes, and verifies quality
assurance testing performed as a part of the value creation
process.

T-E Individual contributor using in-depth knowledge Safety & Integrity – Team Leaders / Specialists level
in a specific area to execute complex or Customer Focus & Quality – Team Leaders / Specialists level
specialized projects / challenges often thinking Innovation & Speed – Team Leaders / Specialists level
in the organization. Works independently, Consulting & Facilitating - 1
applying established standards and instructs or Influencing - 1
coaches other professionals. Analyzing & Proposing Solutions - 1
T-F Individual contributor using prior theoretical Safety & Integrity – Individual Contributor level
learning or knowledge of methods and Customer Focus & Quality – Individual Contributor level
technologies to execute work assignments using Innovation & Speed – Individual Contributor level
under direct supervision or independently. May Consulting & Facilitating - 1
instruct or coach junior colleagues. Influencing - 1
© ABB 2018 Page No: 374
4.7 Functional Area – Continuous Improvement
The purpose of the Continuous Improvement function is to implement a culture and practice of improvement
throughout the entire value chain of the Company, to increase customer satisfaction and improve profitability
within a sustainable organization.
Job Family – Continuous Improvement
The mission of the Continuous Improvement Job Family is to establish and maintain a continuous improvement (CI)
culture in ABB focusing on Customer & Quality by deploying a set of CI competencies, utilizing Lean Six Sigma (L6S)
as the CI methodology, and creating transparency to monitor progress.
Job Family Job Career stream Career level

Continuous Group Function Head - Continuous Improvement Leadership/ Management A
Improvement
Group Continuous Improvement Manager Leadership/ Management B, C
Head of Lean Six Sigma Institute Leadership/Management B
Master Black Belt / Black Belt (Function specific) Leadership/Management B, C
Global Continuous Improvement Manager Leadership/ Management B
Global Design to Value Manager Leadership/ Management B, C
HUB/GPG Continuous Improvement Manager Leadership/ Management B, C
Country Quality & Continuous Improvement Manager Leadership/ Management C, D
Continuous Improvement Manager Leadership/ Management C, D
Continuous Improvement Specialist Expert/ Specialist D
Job Family – Internal Consulting Group (ICG)

The mission of Internal Consulting Job Family is to support the ABB businesses is to support ABB business in major
Transformational Programs through application of different ICG practices: Footprint, Design to Value, Daily
Management, etc. ICG helps the organization to accelerate transformation along the entire value chain, primarily in
the following process areas: Marketing & Sales, Product Development, Engineering, Project & Site Management,
Planning & Fulfillment, Procurement & Logistics, Quality, Manufacturing, Service, etc. ICG project work is aligned
with ABB Group and Division/Business Unit strategies and programs.
Internal Consultants provide local or regional support to all major centers of ABB business activities. Internal
Consulting jobs are seen as key resources in the introduction and development of management talent across the
ABB group.
© ABB 2018 Page No: 375
Job Family Job Career stream Career level
Internal Global Head of Internal Consulting Group Leadership/ Management A

Consulting Group
(ICG) Director of Operations Internal Consulting Group Leadership/ Management B
Regional Head of Internal Consulting Group Leadership/Management B, C
Internal Consulting Group Practice Lead Leadership/Management B, C
Internal Consulting Group Principal Consultant Leadership/Management C
Internal Consulting Group Senior Consultant Leadership / Management C, D
Internal Consulting Group Consultant Expert/Specialist D
© ABB 2018 Page No: 376
Functional Area: Continuous Improvement Job Family: Continuous Improvement
Job: Group Function Head – Continuous Improvement

Typical EC member (or) more senior Job Ref: W001010. Version A
Reporting Line: Group Function Head
Mission To lead the function for ABB at Group level, creating global strategy for the functional area
Main Account- 1. Continuous Sets, develops and leads strategy, objectives and targets in
abilities: Improvement Deployment alignment with ABB Group strategy across ABB to continuous
improvement deployment via L6S. Influences and consults with
senior management across Divisions/Regions/other functions
to innovatively shape the design and development of functional
area, across the organization.
2. Subject Matter Expertise Ensures all employees in the function understand ABB Group
Continuous Improvement strategy and act accordingly.
Facilitates access to talented individuals and teams for internal
customers who require specific content knowledge and/or
capabilities relevant to their continuous improvement program.
3. Business Partnership Partners with Divisions, Countries and Regions senior leaders to
understand their organization’s vision, objectives and
improvement needs in order to drive a course of action; work
with leaders to identify and access the best resources (internal
or external) with which to work.
4. Implementation Facilitates resources for our customers’ continuous
Resources improvement efforts until the work is self-sustainable.
Customers are required to build up competency and resources
to sustain solution. Facilitates the sharing of best practices, and
ensures harmonized and standardized processes throughout
the Group to deliver consistent support.
5. Performance Drives behavioural change to continuously improve function
Transparency & performance through programs and initiatives.
Improvement Provides organization-wide visibility of the current portfolio of
continuous improvement efforts; track via metrics/KPIs
progress and value from these efforts in order to help decision
makers allocate resources and recognize success, with special
focus on operational cost reduction.
6. Capability Building Provide training, coaching and facilitation support to individuals
and teams so that they are better equipped to drive their
improvement efforts for themselves. Motivates and develops
overall structure in line with CI and organizational goals. Effects
people decisions in the function’s scope of activities in
cooperation with Senior Management stakeholders.
7. Change Management Drives cultural transformation across the whole function, with a
hands-on (´Gemba´) approach. Understands and promotes
behavioral change to continuously improve function
performance through programs and initiatives.
© ABB 2018 Page No: 377
8. People leadership and Integrates and develops the Continuous Improvement Function
development into a unified community. Ensures that the area of responsibility
is organized, staffed, skilled and directed. Guides, motivates
and develops direct/indirect subordinates within HR policies.
Develops the skills and competences to create a highly effective
and efficient team.

developing the company's goals and plans. QO – Consulting & Facilitating - 5
Responsible for motivating large populations of QO – Influencing - 5
ABB’s workforce. QO – Analyzing & Proposing Solutions - 5
QO – Planning & Prioritizing - 5
CI – Process Management – N/A
CI – Voice of the Customer - 5
CI – Managing Change -5
CI – Project Management – N/A
© ABB 2018 Page No: 378
Job: Group Continuous Improvement Manager

Typical Group Function Head - Job Ref: W001020. Version A
Reporting Line:
Mission To establish and maintain a continuous improvement (CI) culture across the Group,
Statement: focusing on Customer & Quality by deploying a set of CI competencies, utilizing Lean Six
Sigma (L6S), or similar, as the CI methodology, and creating transparency to monitor
progress to ensure attainment or performance in relation to goals, within the area of
responsibility and mastering a Continuous Improvement Program across ABB (Group,
Division, Business Unit, etc)
Main Account- 1. Continuous Deploys strategy, objectives and targets in alignment with ABB
abilities: Improvement Deployment Group strategy across ABB to deliver continuous improvement
via L6S. Facilitates the sharing of knowledge and practices
amongst change agents in the business of functional area,
across the organization.
2. Subject Matter Expertise Promotes that all employees in the function understand ABB
Group Continuous Improvement strategy and act accordingly.
Coordinates access to talented individuals and teams for internal
3. Business Partnership Partners with functional leaders to understand their
organization’s vision, objectives and improvement needs in order
to drive a course of action; work with leaders to identify and
access the best resources (internal or external) with which to
work.
4. Implementation Manages resources for our customers’ continuous improvement
Resources efforts until the work is self-sustainable. Customers are required
to build up competency and resources to sustain solution.
Delivers the sharing of best practices, and ensures harmonized
and standardized processes throughout the Group to deliver
consistent support.
5. Performance Understands and promotes behavioural change to continuously
Transparency & improve function performance through programs and initiatives.
Improvement Provides organization-wide visibility of the current portfolio of
continuous improvement efforts; track via metrics/KPIs progress
and value from these efforts in order to help decision makers
allocate resources and recognize success, with special focus on
operational cost reduction. Have a passion for results. Drive high
standards for individual, team, and organizational
accomplishment; tenaciously working to meet or exceed
challenging goals; deriving satisfaction from goal achievement
and continuous improvement.
6. Capability Building Delivers training, coaching and facilitation support to individuals
improvement efforts for themselves. Develops overall structure
in line with CI and organizational goals. Effects people decisions
in the function’s scope of activities in cooperation with Senior
Management stakeholders.
© ABB 2018 Page No: 379
7. Change Management Drives cultural transformation across the whole function, with a
hands-on (´Gemba´) approach. Understands and promotes
behavioral change to continuously improve function performance
through programs and initiatives.
8. People leadership and Ensures that the area of responsibility is organized, staffed,
development skilled and directed. Guides, motivates and develops
direct/indirect subordinates within HR policies. Develops the
skills and competences to create a highly effective and efficient
team.

area(s). Requires in-depth knowledge of Ownership & Performance – Leadership / Expert level
company's goals and plans. Clear focus on Collaboration & Trust – Leadership / Expert level
expertise. Managing through sub-managers. QO – Consulting & Facilitating - 4
QO – Influencing - 4
QO – Analyzing & Proposing Solutions - 3
CI – Process Management - 4
CI – Managing Change - 4
CI – Project Management – 4
level
QO – Consulting & Facilitating - 4

© ABB 2018 Page No: 380
Job: Head of Lean Six Sigma (L6S) Institute

Typical Group Function Head - Job Ref: W001030. Version A
Reporting Line: Continuous Improvement
Mission Lead the Lean Six Sigma Institute of ABB and drive deployment of Lean Six Sigma culture,
Statement: capabilities and methods across all ABB. Lead and develop the ABB Lean Six Sigma
community.
Main 1. L6S development Manages a global team for L6S Institute development,
Accountabilities: developing and maintaining global framework/guidelines
(practice). Develops new consulting approaches and methods
to improve performance customized to ABB requirements in
respective domain of expertise. Translates new ideas into best
practices and advances the way ABB operates. Drives
deployment of Lean Six Sigma culture, capabilities and methods
across all ABB. Sets objectives and targets for the Lean Six
Sigma Institute in alignment with ABB QO strategy and leads
the team to achieve them. Accountable for achievement of Lean
six Sigma capability targets in ABB.
2. Expertise and knowledge Acknowledged company expert on the subject matter of

sharing Continuous Improvement and Lean Six Sigma deployment.
Maintains an external awareness and perspective of global best
practices in the field. Organizes knowledge management and
knowledge sharing throughout ABB. Coaches and develops
team members from ICG and from the businesses. Compiles
respective training material and provides training programs on
subject matter expert areas on a global / regional scale.
3. Stakeholders relationship Engages with Division, Business Unit and Functional leaders
and establishes strong, long term relationships with
stakeholders.
4. Metrics Defines Key Performance Indicators (KPIs) for Lean Six Sigma
Deployment. Ensures that function performance is regularly
reported and audited.
5. Continuous improvement Defines, in close consultation with the Group Function head,
Divisions, and BUs, an appropriate organizational structure to
support execution of the business's Continuous Improvement
strategies. Drives behavioral change to continuously improve
performance.
6. Finances and budget Responsible for preparing and balancing the L6S Institute
training budget in the Group Function.
7. People leadership and Integrates and develops the global Lean Six Sigma activities
development into a unified community. Ensures that the Lean Six Sigma
Institute is organized, staffed, skilled and directed. Guides,
motivates and develops direct/indirect subordinates within HR
policies. Develops the skills and competences to create a highly
effective and efficient team.
© ABB 2018 Page No: 381
expertise. Managing through sub-managers. QO – Consulting & Facilitating - 4
© ABB 2018 Page No: 382
Job: Master Black Belt / Black Belt (Function specific)

Typical Group Function Head for specific Function Job Ref: W001040. Version A
Reporting Line: under focus (or) Head of Lean Six Sigma (L6S)
Institute
Mission Follow the deployment and application of Lean Six Sigma principles to the specific function
Statement: (Marketing & Sales, Finance, Engineering, Human Resources, Procurement & Logistics,
Planning & Fulfillment, etc) of his/her expertise. Develop L6S Toolkit, capabilities and
methods across the function under focus. Belong to ABB Lean Six Sigma community, and
develop further within function.
Main Account- 1. L6S development Develops and maintains global framework/guidelines within the
abilities: function under focus. Translates new ideas into best practices
and advances the way ABB operates. Deploys Lean Six Sigma
culture, capabilities and methods across the function under
focus. Follows objectives and targets for the Lean Six Sigma
Institute in alignment with the function. Contribution for
achievement of Lean six Sigma capability targets in ABB.
2. Expertise and knowledge Acknowledged company expert on the subject matter of Lean
sharing Six Sigma deployment, for the specific function under focus.
practices in the field. Organizes knowledge management and
knowledge sharing throughout the function. Compiles
respective training material and provides training programs on
subject matter expert areas on a global / regional scale.
Support the updating of training materials as required.
3. Stakeholders relationship Engages with Function specific leaders and establishes strong,
& Collaboration long term relationships with them. Work effectively with other
MBB or BB across functions, to standardize processes and
develop best practices. Initiate Six Sigma gate-reviews and
attend reviews with decision right for passing the gate (quality
assurance).
4. Metrics Defines Key Performance Indicators (KPIs) for Lean Six Sigma
Deployment for the specific function under focus. Ensures that
function performance is regularly reported and audited.
5. Mentor / Coach Mentor and coach function specific MBB or BB candidates.

Develop pipeline of YB/GB/BB team members able to drive
business results within the function under focus. Provide
internal/external Lean Six Sigma trainings.
Prepare Black Belts for certification and attend the certification
board.
6. Belt Community Develops the global Lean Six Sigma activities into a unified
development community. Ensures that the Lean Six Sigma Projects under
function focus are organized, staffed, skilled and directed.
Guides, motivates and develops indirect subordinates within HR
policies. Develops the skills and competences to create a highly
effective and efficient team.
© ABB 2018 Page No: 383
Managing through sub-managers. QO – Consulting & Facilitating - 4
level

© ABB 2018 Page No: 384
Job: Global Continuous Improvement Manager

Typical Division President or BU Managing Director Job Ref: W001050. Version A
Reporting Line:
Mission To establish and maintain a continuous improvement (CI) culture in ABB focusing on
Statement: Customer & Quality by deploying a set of CI competencies, utilizing Lean Six Sigma (L6S)
as the CI methodology, and creating transparency to monitor progress, within the area of
responsibility; typically within Business Unit or Division and/or Mastering multiple Black
Belt Projects.
Main Account- 1. Continuous Provide a common and consistent approach across ABB to
abilities: Improvement Deployment continuous improvement and strategy deployment via L6S.
Make it scalable and repeatable across the organization;
facilitate the sharing of knowledge and practices amongst
change agents in the business within BU or Division.
2. Subject Matter Expertise Facilitate access to talented individuals and teams for internal
Mentor and coach candidates. Develop pipeline CI team
members able to drive business results.
3. Business Partnership Proactively partner with business leaders to understand their
organization’s vision, objectives and improvement needs in
order to help them define a course of action; work with leaders
to identify and access the best resources (internal or external)
with which to work
4. Implementation Provide resources for our customers’ continuous improvement
Resources efforts, and stay there until the work can be sustained by their
own operation. Customers are required to build up competency
and resources to sustain solution.
5. Performance Provide organization-wide visibility of the current portfolio of
Transparency & continuous improvement efforts; track via metrics/KPIs
Improvement progress and value from these efforts in order to help decision
focus on operational cost reduction. To work effectively with
other CI leaders to standardize processes and best practices.
improvement efforts for themselves. Define and develop
Divisional/BU training and development structure in line with CI
and organizational goals (example, division wide strategy and
deployment training). Continually strive to increase individual
and business skills by benchmarking external processes and
techniques and introduce applicable ones into ABB
7. Change Management Drive cultural transformation within the scope of responsibility,
with a hands-on (´Gemba´) approach. Understands and
promotes behavioral change to continuously improve function
© ABB 2018 Page No: 385
team.

© ABB 2018 Page No: 386
Job: Global Design to Value Manager

Typical Global Continuous Improvement Manager Job Ref: W001060. Version A
Reporting Line:
Mission Drive competitiveness improvement of ABB offering (products, systems and services) by
Statement: deploying and developing Design-to-Value (DtV) methodology and capabilities in the
respective business area, resulting in steady increase of the offering margin. Design To
Value is a multidimensional, cross-functional approach which allows to identify the cost
drivers of the products and the levers to influence the cost early on, with the final goal to
have products with the right features required by the customers at the right cost. Value
Analysis / Value Engineering, Should Cost Analysis, Technical Benchmarking and
Teardowns, Technical Cost Reduction are examples of these levers to develop.
Main Account- 1. Consultancy, Expertise Drives development and implementation of DtV methodology and
abilities: and knowledge sharing capabilities in the respective business lines
(Division/BU/HBU/unit). Actively leads cross-functional DtV
project teams and provide expertise support in all elements of
the DtV reference process including the effective use of the DtV
toolkit. Builds and deploys an environment of DtV best practice
sharing and collaboration across respective org. units and
geographies. Ensures compliance with Company standards,
processes and tools.
2. Project management Ensures successful and timely execution of DtV projects within
the respective business line for customer value creation and the
offering margin increase
3. Deliver results In line with strategic goals and in close collaboration with relevant
unit management, shares accountability for delivering business
results of DtV projects resulting in orders/revenue as well the
offering margin increase
4. Operational excellence Drives continuous improvement on the reference process and the
toolkit. Monitors and controls efficient resource utilization to
ensure customer value creation
5. Risk and opportunity Identifies operational difficulties/challenges in assigned projects,
management and leads the DtV project team in the recommendation of ideas
and solutions. Supervises risk management strategies and
ensures actions taken to mitigate and control risks.
6. People leadership and Provides training, coaching and guidance to DtV Project
development Managers and DtV Champions/Specialists. Works closely with the
DtV teams during project execution, acting as a DtV champion in
the organization. Ensures effective DtV competence management
and related certifications in own business area. Ensures effective
assignment of DtV Champions and feedback on allocated
resources working on projects with HR support
with a hands-on approach.
© ABB 2018 Page No: 387
level

© ABB 2018 Page No: 388
Job: HUB / GPG Continuous Improvement Manager

Typical HUB Operations Manager / HUB Manager Job Ref: W001070. Version A
Reporting Line: GPG Operations Manager / GPG Manager
Global Continuous Improvement Manager
Statement: Customer & Quality by deploying a set of CI competencies, utilizing Lean Six Sigma (L6S) as
the CI methodology, and creating transparency to monitor progress, within the area of
responsibility; typically multiple locations within the Hub or GPG and/or Mastering
multiple Black Belt Projects.
Main Account- 1. Continuous Develop a common and consistent approach across Hub/GPG in
abilities: Improvement Deployment line with Division/BU structure for continuous improvement and
strategy deployment via L6S. Customize strategy and facilitate
best practice sharing within locations in your HUB/PG.
2. Subject Matter Expertise Identify talented individuals within your HUB/GPG for internal
Mentor and coach Business Unit CI candidates. Develop pipeline
of CI team members able to drive business results.
3. Business Partnership Partner with business leaders to understand their organization’s
vision, objectives and improvement needs in order to help them
define a course of action; work with leaders to identify and access
the best resources (internal or external) with which to work
4. Implementation Provide and be a resource for our HUB/GPG customers’
Resources continuous improvement efforts, and stay there until the work can
be sustained by their own operation. Customers are required to
build up competency and resources to sustain solution.
5. Performance Provide Hub/GPG visibility of the current portfolio of continuous
Transparency & improvement efforts; track via metrics/KPIs progress and value
Improvement from these efforts in order to help decision makers allocate
resources and recognize success, with special focus on
operational cost reduction. To work effectively with other CI
leaders to standardize processes and develop best practices.
improvement efforts for themselves. Execute Divisional/BU
training and development structure in line with CI and
organizational goals. Continually strive to increase individual and
business skills by benchmarking external processes and
techniques and introduce applicable ones into ABB
with a hands-on (´Gemba´) approach. Understands and
promotes behavioral change to continuously improve function
team.
© ABB 2018 Page No: 389
level

© ABB 2018 Page No: 390
Job: Country Quality & Continuous Improvement Manager

Typical Country Managing Director or Country CFO Job Ref: W001080. Version A
Reporting Line: and functionally to Group Continuous
Improvement Manager
Mission To act as ABB’s Group Function Continuous Improvement & Quality Manager in the
Statement: oversight country in-charge. To establish and to maintain a Quality Management System
(QMS) and ISO certifications in the country coordinated across all local operations. To
provide support in related site assessments and internal audits when requested by the
businesses. In small countries, functioning as local Lean Six Sigma (L6S) subject matter
expert supporting belt training and project certification as required.
Main 1. Auditing Support country business in running ISO related -audits in local
Accountabilities: units
– Run pre-ISO 9001 certification audits and follow-up on
remarksfrom ISO Auditors with local teams
– Train and coach local management in implementation
of latest ISO standards
2. Certifying bodies Coordinate and make overall plan for ISO 9001 Certification
coordination process with all operating units including HSE team in case of
combined ISO certificates with 9001 and one or more HSE ISO
standards; 14001, 45001, 50001
3. Quality Management Initiate and ensure conformance of a local certified Quality
System Management System (QMS) in line with Country regulations
and Group / Divisional / BU guidance (incl. instructions and
directives) across all functions, including Global Business
Service centres in Country Holding
4. Voice of the Customer Coach front-end staff in capturing Voice of the Customer e.g.
to promote using CCRP process to log all customer quality
issues to increase transparency and speed in issue resolutions.
Upon request, support Account Management / Front End Sales
in specific cross-BU quality issues to ensure that these are
resolved in a timely manner. Ensure that the respective RCA
reports in these issues have high standards and meet
customer’s expectations.
5. Capability Building Support GF-Q&O/CI and Divisions / BUs in coordinating Lean

Six Sigma training and certification of local staff and
management. Act as Lean Six Sigma Black Belt coach when
appropriate. Act as mentor to local Quality and Continuous
Improvement Managers, support in identifying and assessing
potential candidates and their development.
6. Best practice sharing Promote best practice spreading of standard processes, tools
and improvement projects across all Country operations and
benchmarking with other countries. Use a network and regular
meetings with LBU/LPG Q Managers. When requested by GF
and BUs, take a leading role to coordinate the annual Quality
Week locally based on group guidance, promote local Quality
Awards.
© ABB 2018 Page No: 391
Typically managing through first line managers Ownership & Performance – Management / Senior Specialists
mainly in function area. Focus balances level
leadership and subject matter expertise. Collaboration & Trust – Management / Senior Specialists level

human resource planning, selection, Ownership & Performance – Management / Senior Specialists
development and performance management. level
Management involves utilizing individual subject Collaboration & Trust – Management / Senior Specialists level
matter expertise.
© ABB 2018 Page No: 392
Job: Continuous Improvement Manager

Typical LBU Manager / Local Operations Manager, Job Ref: W001090. Version A
Reporting Line: Occasionally Hub Operations Manager,
HUB/GPG Continuous Improvement Manager
Statement: Customer & Quality by deploying a set of CI competencies, utilizing Lean Six Sigma (L6S) as
the CI methodology, and creating transparency to monitor progress, within the area of
responsibility; typically Local Business Unit or various close locations and/or Mastering 1-2
BB and multiple GB Projects.
Main Account- 1. Continuous Deploy and execute the Hub/GPG strategy to continuous
abilities: Improvement improvement and strategy deployment via L6S. Facilitate best
Deployment practice sharing within your locations. Work directly with key
stakeholders in locations to achieve buy-in and execute strategy.
2. Subject Matter Develop talented individuals within your locations and provide
Expertise access to internal customers who require specific content
knowledge and/or capabilities relevant to their continuous
improvement program. Mentor and coach Business CI candidates.
Develop pipeline of CI team members able to drive business
results.
3. Business Partnership Understand the organization’s vision, objectives and improvement
needs and suggest projects and improvement actions that support
objectives. Work with leaders to identify and access the best
resources (internal or external) with which to work
4. Implementation Ensure budget and team resources for our customers’ continuous
Resources improvement efforts, and stay there until the work can be
sustained by their own operation. Customers are required to build
up competency and resources to sustain solution. To Support
deployment of LBU strategy through effective utilization of CI
resources where needed, within the Functional area of expertise.
Transparency & continuous improvement efforts; track via metrics/KPIs progress
Improvement and value from these efforts in order to help decision makers
allocate resources and recognize success, with special focus on
operational cost reduction. To work effectively with other CI
leaders to standardize processes and develop best practices.
improvement efforts for themselves. Support/Train in line with
training and development structure for respective locations and to
make sure the knowledge is well transferred within the CI
community.
with a hands-on (´Gemba´) approach. Understands and promotes
behavioral change to continuously improve function performance
through programs and initiatives.
© ABB 2018 Page No: 393
8. People leadership and Ensures that the area of responsibility is organized, staffed, skilled
development and directed. Guides, motivates and develops direct/indirect
subordinates within HR policies. Develops the skills and
competences to create a highly effective and efficient team.

level


© ABB 2018 Page No: 394
Job: Continuous Improvement Specialist

Typical Continuous Improvement Manager, Job Ref: W001100. Version A
Reporting Line: Occasionally Local Operations Manager
Statement: Customer & Quality by deploying a set of CI competencies, utilizing Lean Six Sigma (L6S)
as the CI methodology, and creating transparency to monitor progress, within the area of
responsibility; typically Continuous Improvement projects in the local organization and/or
Mastering multiple GB Projects.
Main 1. Continuous Improvement Execute the local approach to continuous improvement and
Accountabilities:Deployment strategy deployment via L6S. Facilitate best practice sharing
within your location. Work in cross functional teams to execute
the strategy and escalate as necessary to remove roadblocks.
2. Subject Matter Expertise Through project and training, identify key team member in
each function to support in execution of projects within the
location. Encourage key individuals to further develop skills in
L6S and advocate for them if projects come up that need their
skillset. Mentor and coach Business CI candidates. Develop
pipeline of CI team members able to drive business results.
3. Business Partnership Understand the organization’s vision, objectives and
improvement needs and suggest projects, improvement
actions and L6S tools to achieve objectives. Work with leaders
to identify and access the best resources (internal) with which
to work.
4. Implementation Be a resource for our customers’ continuous improvement
Resources efforts, and stay there until the work can be sustained by their
own operation. Facilitate coordination of resources
(machines/people/functions) as necessary to achieve goals.
Customers are required to build up competency and resources
to sustain solution. To support deployment of LBU strategy
through effective utilization of CI resources where needed,
within the Functional area of expertise.
Transparency & continuous improvement efforts; track via metrics/KPIs
Improvement progress and value from these efforts in order to help decision
focus on operational cost reduction. To work effectively with
other CI leaders to standardize processes and develop best
practices.
6. Capability Building Provide training, coaching and facilitation support to
individuals and teams so that they are better equipped to drive
their improvement efforts for themselves. To drive
standardization and consistency within the L6S project and to
make sure the knowledge is well transferred within the GB
community.
7. Change Management Drive transformational projects, within the scope of
responsibility, with a hands-on (´Gemba´) and problem solving
approach.
© ABB 2018 Page No: 395
Specialists level
© ABB 2018 Page No: 396
Functional Area: Continuous Improvement Job Family: Internal Consulting Group
Job: Global Head of Internal Consulting Group (ICG)
Typical EC Member (or) more senior Group Function Job Ref: F003010. Version B
Reporting Line: Head
Mission Lead the internal consultancy activities of ABB as a unified team capable of supporting
Statement: Divisions, Regions and Functions in their achievement of strategy goals, including the
associated program objectives, thus maximizing value creation in ABB internal projects,
reducing the cost of external consultancy support and building strong in-house
capabilities.
Main 1. Strategic leadership Sets, develops and leads strategy, objectives and targets for
Accountabilities: the Internal Consulting Group in alignment with ABB Group
strategy. Drives the end-to-end service provision (definition
through delivery), influences and consults with senior
management across Divisions/Regions/other functions to
innovatively shape the own functional area and service delivery.
2. Projects Supports projects of significant scale and importance with
senior advice and solves critical functional questions/problems
3. Finances and budget Responsible for annual budget preparation for the Group
Function, and is accountable for their execution and
achievement.
4. Consultancy, expertise Maintains an external awareness and perspective in the activity
and knowledge sharing fields of ICG and acts as the acknowledged company expert.
Drives best practice sharing and re-use of processes, tools and
expert knowledge throughout ICG.
5. Metrics Defines Key Performance Indicators (KPIs) for the ICG function,
sets key objectives and targets, and delivers results to ABB
Group management. Ensures that function performance is
regularly reported and audited.
6. Continuous improvement Defines, in close consultation with the Group Function Head,
Divisions and Business Units, an appropriate organizational
structure to support execution of the business's strategies,
aligned with the corporate goals, and guidelines. Drives
behavioural change to continuously improve function
performance. Facilitates the sharing of best practices, and
ensures harmonized processes throughout the function to
deliver consistent support.
7. Standards and risk Supervises risk management strategies for consulting project
assignments. Ensures all employees in the function understand
ABB Group safety and integrity standards and act accordingly.
Acts as a personal role model for the organization in this
regard.
© ABB 2018 Page No: 397
8. People leadership and Leads the global Internal Consulting Group in maximizing value
development creation in ABB internal projects. Integrates and develops the
global internal consultancy activities into a unified function.
Ensures that the area of responsibility is organized, staffed,
skilled and directed. Guides, motivates and develops
skills and competences to create a highly effective and
efficient team that is capable of supporting business
requirements for consultancy support.

developing the company's goals and plans. QO – Consulting & Facilitating - 5
Responsible for motivating large populations of QO – Influencing - 5
ABB’s workforce. QO – Analyzing & Proposing Solutions - 5
CI – Process Management – N/A
CI – Managing Change -5
CI – Project Management – N/A
© ABB 2018 Page No: 398
Job: Director of Operations Internal Consulting Group

Typical Global Head of Internal Consulting Group Job Ref: F003020. Version B
Reporting Line:
Mission Establish and manage the processes to efficiently and effectively run the global internal
Statement: consultancy activities of ABB. Supervise global ICG project execution. Ensure operations
are executed in accordance with company procedures, agreed project specifications with
internal clients, quality standards, health, safety & environment requirements, financial
targets, and schedule commitments.
Main 1. Projects Manages the global portfolio of ICG project execution activities
Accountabilities: with high project complexity and global scope. Monitors and
controls aggregate project progress and efficient resource
utilization to assure on time and on quality delivery of projects
and benefits. Monitors and controls project quality, timeliness,
financials, cost, and expenses for ICG globally.
2. Finances and budget Prepares annual budgets and runs global demand and supply
management, and is accountable for its proper execution.
Monitors specific function-related costs across all countries.
Controls monthly invoicing and spend across the function to
assure overall budget achievement.
3. Expertise and knowledge Maintains an external awareness and perspective in the activity
sharing fields of ICG and acts as the acknowledged company expert.
Drives best practice sharing and re-use of processes, tools and
expert knowledge throughout ICG.
4. Metrics Develops, establishes and deploys benefits reporting
processes and compiles ICG benefits report. Develops,
establishes and deploys client satisfaction (NPS) and quality
feedback for ICG projects.
5. Continuous Improvement Defines and deploys uniform processes and procedures for all
global ICG units with respect to project approval and delivery,
including quality, knowledge and document management,
professional development of all ICG staff, and harmonized
annual PDA process. Defines, in close consultation with the ICG
head, the appropriate organizational structure and drives
standardized processes throughout the function.
6. Standards and risk Assures that adequate HSE measures are taken in the
respective ICG functions/projects and that HSE culture is
maintained in the organization. Measure Health and Safety
performance of ICG. Supervises risk management strategies
for the consulting projects.
7. People leadership and Leads and develops ICG team leaders / hub managers with
development respect to project execution, quality, budget management and
implementation of and adherence to uniform processes.
© ABB 2018 Page No: 399
© ABB 2018 Page No: 400
Job: Regional Head of Internal Consulting Group
Typical Global Head of Internal Consulting Group Job Ref: F003030. Version B
Reporting Line:
Mission Lead a regional ICG team providing support to ABB Business Units in implementing ABB
Statement: strategy, including associated Programs, through delivery of professional consulting
services, training and expertise, thus reducing the cost of external consultancy support
and building stronger in-house capability.
Main 1. Regional management Leads the regional ICG team and maximizes value creation in
Accountabilities: ABB internal projects, by providing professional consulting
services, training and expertise across all functional areas.
2. Demand generation Generates demand orders on an annual basis, based on

Division/Business Unit ABB business needs. Proactively
promotes successes and benefits in using ICG services in order
to bring additional internal projects to the group.
3. Project management Plans and controls multi-functional, cross-unit projects in
conceptualizing improvements and implementing the change
within defined project goals, budgets and time-frame.
stakeholders.
5. Best practices Promotes best practice sharing and re-use of processes, tools
and expert knowledge with other ICG teams globally.
6. Risk management Identifies operational difficulties/challenges, and leads the

team in the recommendation of ideas and solutions. Supervises
risk management strategies for the regional ICG unit and
ensures actions taken to mitigate and control risks.
7. Finances and budget Responsible for definition and adherence to budget of regional
ICG unit. Responsible for regional unit contribution to achieve
agreed benefits for the business and financial targets for the
consulting team.
development staffed, skilled and directed. Coaches and develops regional ICG
team members.
© ABB 2018 Page No: 401
level

© ABB 2018 Page No: 402
Job: Internal Consulting Group Practice Lead
Typical Global Head of Internal Consulting Group Job Ref: F003035. Version A
Reporting Line:
Mission Lead an Internal Consulting Group (ICG) Practice Area (i.e. Footprint Strategy, Lean Six
Statement: Sigma Transformation, Design to Value, RELEX (Relentless Execution) Assessment, Make vs
Buy…) and drive development and deployment of best practice methods and capabilities
across all ABB.
Main Account- 1. Practice Area Manages a global team for practice development, developing
abilities: development and maintaining global framework/guidelines (practice) for a
defined area. Develops new consulting approaches and
methods to improve performance customized to ABB
requirements in respective domain of expertise. Translates
new ideas into best practices and advances the way ABB
operates.

3. Expertise and knowledge Provides group-wide subject matter expertise in consulting
sharing and Practice Area and leads knowledge management.
practices in the field. Coaches and develops team members
from ICG and from the businesses. Compiles respective
training material and provides training programs on subject
matter expert areas on a global / regional scale.
stakeholders.
5. Metrics Defines key performance indicators (KPIs) for deployment of
relevant Practice Area methodologies and ensures that
performance is regularly reported and audited.
6. Continuous improvement Defines, in close consultation with the Global Head of ICG,
Divisions and Business Units, an appropriate organization
structure for the Practice Area to support execution of the
business’s Continuous Improvement strategies. Drives
behavioural change to continuously improve performance.
7. Finances and budget Responsible for preparing and balancing the Practice Area
training budget in the Group Function.
8. People leadership and Integrates and develops the global Practice Area activities into
development a unified community. Leads and develops the Practice Area
community, developing the skills and competencies to create a
highly effective and efficient team.
© ABB 2018 Page No: 403
level

© ABB 2018 Page No: 404
Job: Internal Consulting Group Principal Consultant
Typical Regional Head of Internal Consulting Group Job Ref: F003040. Version B
Reporting Line:
Mission Provide professional consulting services, training and expertise in continuous
Statement: improvement, business development and resolving customer related quality issues to
support local ABB Business Units in meeting ABB strategic targets.
Main 1. Business support Maximizes the value creation for ABB by supporting Division,
Accountabilities: Region and Function leaders in implementation of their various
initiatives and actions, across all ABB functions.
3. Project management Leads large project teams, including members from
Division/Business Unit business teams in conceptualizing the
improvement needed and guides ABB business project
managers in implementing the change within defined project
goals, budget and time-frame. Plans and controls multi-
functional, cross-unit projects in conceptualizing improvements
and implementing the change within defined project goals,
budgets and time-frame. Ensures adherence to project budget
and timely reporting of consultant utilization and project
expenses.
4. Best practices Develops new consulting approaches and methods to improve
performance, customized to ABB requirements in respective
domain of expertise. Translates new ideas into best practices
and advances the way ABB operates.
5. Subject matter expertise Provides group-wide subject matter expertise in consulting and
leads knowledge management. Coaches and develops team
members from ICG and from the businesses.

project team in the recommendation of ideas and solutions.
Supervises risk management strategies for the consulting
project assignments and ensures actions taken to mitigate and
control risks. Identifies opportunities to repeat and apply
results to other areas of ABB.
7. People leadership and Facilitates and leads large and complex business improvement
development projects on a global scale. Establishes and confirms the
leadership and executive alignment. Coaches and develops
more junior ICG team members.
© ABB 2018 Page No: 405
level

© ABB 2018 Page No: 406
Job: Internal Consulting Group Senior Consultant
Typical Regional Head of Internal Consulting Group Job Ref: F003050. Version B
Reporting Line:
Main 1. Business support Maximizes the value creation for ABB by supporting Division,
Accountabilities: Region and Function leaders in implementation of their various
2. Stakeholder management Defines potential business improvement projects through
consultation with ABB internal business leaders and by
executing assessments and pre-studies. Supports ABB global
solutions by working positively and supportively with business
process stakeholders throughout the ABB organization, helping
to clarify objectives, and implementing appropriate actions.
3. Project management Leads large project teams, including members from
Division/Business Unit business teams in conceptualizing the
improvement needed and guides ABB business project
managers in implementing the change within defined project
goals, budget and time-frame. Works independently to facilitate
and lead business improvement projects in ABB’s different
Business Units by knowing what to focus on and what to do.
Identifies operational difficulties/challenges and leads the team
in the recommendation of ideas and solutions to improve ABB
operational metrics. Understands and plans complex business
improvement projects and brings the specialist know-how
needed to projects, utilizing different resources within ICG.
Provides training, coaching and mentoring for ABB project
members, and acts as a sparring partner to unit leaders.
Ensures adherence to project budget and timely reporting of
consultant utilization and project expenses.
4. Best practices Promotes and shares project solutions with other ICG team
members across all ICG units to maximize best practice sharing
and re-use of processes, tools and expert knowledge to expand
the corporate memory/best practice framework.
5. Subject matter expertise May lead a practice activity for a specific competence area
within ICG organization. Guides and mentors more junior ICG
colleagues.
project team in the recommendation of ideas and solutions.
Supervises risk management strategies for the consulting
project assignments and ensures actions taken to mitigate and
control risks. Identifies opportunities to repeat and apply
results to other areas of ABB.
© ABB 2018 Page No: 407
level

expertise. level

© ABB 2018 Page No: 408
Job: Internal Consulting Group Consultant
Typical Regional Head of Internal Consulting Group Job Ref: F003060. Version A
Reporting Line:
Main Account- 1. Business Maximizes the value creation in ABB internal projects by supporting
abilities: support Division, Region and Function leaders in implementation of their various
2. Stakeholder Defines potential business improvement projects through consultation
management with ABB internal business leaders and by executing assessments and
pre-studies.
3. Project Plans and controls multi-functional projects through conceptualizing
management improvements and implementing the change within defined project
goals, budget and time-frame. Facilitates and leads multi-functional
teams. Ensures adherence to project budget and timely reporting of
consultant utilization and project expenses.
4. Best practices Develops new consulting approaches and methods to improve
performance customized to ABB requirements in respective domain of
expertise.
5. Subject matter Provides group-wide subject matter expertise in consulting. Compiles
expertise respective training material and provides training programs on subject
matter expert areas on a global/regional scale.
6. Risk Establishes a risk management strategy for the consulting project
management assignments and ensures actions taken to mitigate and control risks.

E/S - D Manages teams with a focus Safety & Integrity – Management / Senior Specialists level
on operational execution; Customer Focus & Quality – Management / Senior Specialists level
responsibilities. Often the Collaboration & Trust – Management / Senior Specialists level
first manager level with full
responsibility for human QO – Consulting & Facilitating - 3
resource planning, selection, QO – Influencing - 3
development and QO – Analyzing & Proposing Solutions - 3
performance management. QO – Planning & Prioritizing - 2
Management involves utilizing CI – Process Management - 3
individual subject matter CI – Voice of the Customer - 3
expertise. CI – Managing Change - 2
© ABB 2018 Page No: 409
4.8 Functional Area – Planning & Fulfillment
The mission of the Planning & Fulfillment function is to support profitable growth by ensuring the accurate tactical
planning of our demand and our operations, optimizing inventory and resource management and the perfect
fulfillment of customers’ orders.
This mission is achieved by balancing and improving five metrics: customer on-time delivery, inventory, lead-time,
forecast accuracy and resource optimization.
The Planning & Fulfillment function is focused on Sales & Operations planning, Inventory Management, Short Term
Planning, and interacts strongly with order management, production scheduling and logistics.
In addition, systems and project businesses, the scope of planning and fulfillment also covers managing Sales in
Excess (SIE), a greater focus on resource management and alignment of bid & proposal, project execution and
finance.
Sales and Operations Execution (S&OE) is a short term planning process, which connects the S&OP plan with
execution of the plan, delivery of customer orders and replenishment of inventory. Short term planning may also
include the deployment of S&OE.
Some business areas may develop their Sales and Operations Planning (S&OP) Processes to a higher level of
maturity, which is also known as Integrated Business Planning (IBP). The role descriptions refer only to S&OP, even
though some sites may call the process IBP.
Planning & Group Function Head - Planning & Fulfillment Leadership/Management A, B

Fulfillment
Group Planning & Fulfillment Manager Leadership/Management B, C
Global Division Head of Planning & Fulfillment Leadership/Management B, C
Global BU Planning & Fulfillment Manager Leadership/Management B, C
Global PG/Hub Planning & Fulfillment Manager Leadership/Management C, D
Sales & Operations Planning (S&OP) Leader Expert/Specialist C, D
Demand Planner Expert/Specialist C, D
Group/Global Planning & Fulfillment Specialist Expert/Specialist C, D
Planning & Fulfillment Manager Leadership/Management C, D
Planning & Fulfillment Specialist Expert/Specialist D,E,F
Operations/Supply Planner Expert/Specialist C, D
Master schedule Planner Expert/Specialist D, E, F
Material Planner Expert/Specialist D, E, F
© ABB 2018 Page No: 410
Functional Area: Planning & Fulfillment Job Family: Planning & Fulfillment
Job: Group Function Head – Planning & Fulfillment

Typical Group Head of Operations (or) more senior GFH Job Ref: G001010. Version D
Reporting Line:
Main Account- 1. Strategic leadership Sets, develops and leads strategy, objectives and targets for a
Drives the end-to-end service provision (design through
delivery), influences and consults with senior management
across Divisions/Regions/other functions to innovatively shape
the design and development of own functional area.
3. Budget Prepares annual budgets for the Group Function and global
projects, and is accountable for their execution and
achievement. Monitors specific function-related costs across all
countries.
acknowledged company expert, with consulting responsibility
on functional area knowledge and trends.
5. Metrics Defines global function Key Performance Indicators (KPIs), sets
benchmark key objectives, and targets, and delivers results to
ABB Group management and external stakeholders. Ensures
that ABB's performance for the function is regularly reported
and audited.
6. Continuous improvement Defines, in close consultation with the Divisions, Countries and
Regions, an appropriate organizational structure to support
execution of the business's strategies, aligned with the
corporate goals, imperatives and guidelines. Drives behavioural
change to continuously improve function performance through
programs and initiatives. Facilitates the sharing of best
practices, and ensures harmonized and standardized processes
throughout the Group to deliver consistent support.
7. Standards & risk Ensures all employees in the function understand ABB Group
safety and integrity standards and act accordingly. Acts as a
personal role model for the organization in this regard.
Contributes to effective risk management by providing advice to
Executive Committee and senior management on key ABB Group
policy decisions.
decisions in the function’s scope of activities in cooperation
with Division and Global Markets organizations.
© ABB 2018 Page No: 411
L/M – A Organizational Leadership. Leads organizations Safety & Integrity – Leadership / Expert level
developing the company's goals and plans. Consulting and Facilitating– 3
Responsible for motivating large populations of Influencing – 4
ABB’s workforce. Analyzing and proposing solutions - 4
Demand planning – 4
Operations planning – 4
Inventory management – 4
Sales & Operations Planning – 4
Customer focus – 3
L/M – B Leads organizations with a focus on longer term Safety & Integrity – Leadership / Expert level
leadership over subject matter expertise. Consulting and Facilitating– 3
Managing through sub-managers. Influencing – 4
Analyzing and proposing solutions - 4
© ABB 2018 Page No: 412
Job: Group Planning & Fulfillment Manager
Typical Head of Planning & Fulfillment Group Function Job Ref: G001020. Version D
Reporting Line:
Mission These group roles act as the company functional experts in their respective area - such as
Statement: Sales & Operations Planning, Demand and Supply Planning, Digitisation of planning,
Inventory incl. sales in excess of invoicing and Resource Management.
Main Account- 1. Strategy Develops, communicates a planning and Fulfillment strategy
abilities: aligned with the Quality and Operations strategy.
2. Subject matter In conjunction with Head of Division Planning and Fulfillment,

expertise Creates the blueprint for P&F functions such as S&OP, Inventory
Management, Fulfillment management, resource management and
future supply chain capabilities, such as Digital Supply Chain.
3. Coordination Coordinates with other functions such as Procurement and
Logistics, Finance and Sales and Marketing. Identify opportunities
where P&F can contribute value to other functions and look for
processes within other functions that can improve performance of
P&F
expertise and solves critical functional questions/problems across
a demanding, broad environment.
the specific functional area knowledge and trends.
6. Continuous Defines, in close consultation with the Divisions, a coordinated
improvement approach to continuously improve processes to drive function
performance. Facilitates the sharing of best practices, and ensures
harmonized and standardized processes throughout the Group to
7. Competency Accountable for ensuring that Planning and Fulfillment is a
development competent and qualified organisation. Orchestrates the
deployment of group competency strategy. Identifies partners for
competency development and recognised certification, ensures
that e-learnings are deployed and maintained.
8. Technology Identifies and selects appropriate technology for different
planning processes, helps Divisions and BUs to deploy appropriate
technology, identifies good use of technology used within ABB that
can be deployed in other Divisions and BU’s where relevant. Works
with IS, Divisions and BUs to standardize tools where possible and
appropriate.
9. People leadership Works with Group HR to ensure that the Planning and Fulfillment
and development organisation is properly structured and job grades are maintained
appropriately for the scope of each function
© ABB 2018 Page No: 413
Managing through sub-managers. Consulting and Facilitating– 5
Influencing – 4
Quality Focus - 3
L/M – C Leads teams with a focus on operational planning Safety & Integrity – Management / Senior Specialists level
level
Consulting and Facilitating– 5

Influencing – 4
Quality Focus - 3
© ABB 2018 Page No: 414
Job: Global Division Head of Planning & Fulfillment

Typical Division Quality and Operations Manager Job Ref: G001025. Version A
Reporting Line: Functional reporting to GF Head of P&F.
Mission Division Head of Planning and Fullfillment is responsible for coordinating the deployment
Statement: of Sales and Operations Planning ( S&OP) in BUs, Hubs and PGs, driving inventory
improvements, incl. sales in excess of invoicing, resource management and Fullfilment
Management. Also responsible for orchestrating end of line metrics, e.g. customer on time
delivery, lead time, inventory performance, net working capital for systems business,
demand and supply forecast accuracy.
Main 1. Strategy Develops, communicates and implements the divisional planning
Accountabilities: and fulfillment strategy, ensuring that strategy is aligned with
Group P&F strategy and BU strategies
2.Leadership and Leads the design, deployment and improvement of Sales and
continuous Operations Planning and inventory management best practice
improvement processes across all units in line with Group/Division/ Business Unit
instructions. Develops and leads end-to-end (E2E) process
optimization, to reduce overall E2E lead-times reduce inventory,
improve fulfillment, value chain visibility and planning accuracy
Logistics, Finance and Sales and Marketing. Identify opportunities
where P&F can contribute value to other functions and look for
processes within other functions that can improve performance of
P&F
4. Projects Leads projects of significant organizational profile to deliver results
and solves critical functional questions/problems across a
demanding, broad environment. Projects will typically drive
improvements in areas such as OTD, Inventory or, in systems
businesses, working capital reduction, Lead-time reduction,
improved planning accuracy and better resource and capacity
management.
5. Competency Coaches and trains local units in developing detailed gap analyses
development across the value chain and provides solutions to reach expected
customer service levels at optimized inventory on a regular basis.
Accountable for ensuring that Planning and Fulfillment is a
competent and qualified organization. Implements the deployment
of group competency assessments and strategy. Coordinates with
BU P&F managers to offer cross BU training programs. Coaches and
trains the Local Business Unit/Product Group units in development
and deployment of the S&OP process to align demand, production
and project schedules where material and financial planning is
needed
6. Continuous Drives behavioural change to continuously improve function
improvement performance through initiatives. Facilitates the sharing of best
throughout the Division to deliver consistent support. Works with
Group and other Divisions to identify improvement opportunities
and best practices deployed in other parts of ABB
© ABB 2018 Page No: 415
7. Subject Matter Maintains an external awareness and perspective of end to end
Expert value chain management, especially best practices relating to the
Division business models. Facilitates the sharing of best practices,
and ensures harmonized and standardized processes throughout
the Division to deliver consistent support.
7. Technology Works with BU management to help them to select appropriate
technology, and to validate that process, training and technology is
being considered appropriately. Works with Group Planning and
Fulfillment to ensure that specific business needs are understood
and specific solutions implemented by the business. Works with
group and BUs to ensure that BUs are aware of existing tools
already deployed in ABB which can be reused where appropriate.
8. People leadership Identify current and future resource needs and works with BU’s
and development management to ensure that the Planning and Fulfillment
organization is properly staffed, all critical roles are defined and
filled with competent people.

expertise. Managing through sub-managers. Consulting and Facilitating– 5
Influencing – 4
L/M – C Leads teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
level

Influencing – 4
© ABB 2018 Page No: 416
Job: Global BU Planning & Fulfillment Manager

Typical BU Operations Manager Job Ref: G001030. Version E
Reporting Line: Functionally to Global Division Head of
Mission Design and deploy strategies, best practices and solutions for Planning & Fulfillment.
Statement: Develop Sales & Operations Planning (S&OP), Inventory, Resource Management and short
term planning processes, and within Systems businesses Net working capital. To drive
planning initiatives to improve customer on time delivery, and lead-time, inventory
reduction incl. sales in excess of invoicing, forecast accuracy and resource utilization.
Main 1. Strategy Develops, communicates and implements division and
Accountabilities: Planning and Fulfillment strategies which are aligned with the
business strategy.
2.Leadership Implements the deployment and improvement of Sales and
Operations Planning and inventory management best practice
processes across all units in line with Group/Division/ Business
Unit instructions. Develops and leads end-to-end (E2E) process
optimization, to reduce overall E2E lead-times reduce inventory
incl. sales in excess of invoicing, and customer on-time delivery,
improve fulfillment and value chain visibility
Logistics, Finance and Sales and Marketing. Identify
opportunities where P&F can contribute value to other
functions and look for processes within other functions that
can improve performance of P&F
4. Sales & Operations Ensures the local organizations (HUB, PG, and local units) get
Planning trained, and supports them defining the specific local process.
Ensures that S&OP blueprint is defined within the BU, ensures
the S&OP is implemented. Ensures that S&OP meets the
required standard and a maturity improvement plan is
implemented
5. Inventory management Coaches and leads the deployment of inventory management
best practices globally. Establishes, supports and maintains
inventory management, in project units, sales in excess of
invoicing, processes and guidelines across all units in line with
Group/Division/ Business Unit instructions. Is accountable for
local units achieving their budget objectives for Inventory
Turns. Is accountable for inventory, including SIE across the BU
value Chain.
6. Resource management Coaches and trains Hub Business Units in development and
and Capacity Planning deployment of tactical resource planning and/or capacity
planning to establish optimum resource levels and capacity
with the right skill and at the optimum cost location for the
medium term horizon. Coaches and trains HUB Business
Unit/PG in resource management and/or capacity best
practices, utilizing the available resources across all units and
in Operations Centres in an optimum way. Is responsible for
customer OTD while minimizing under and over absorption and
the related operations cost.
© ABB 2018 Page No: 417
7. Short term Planning Coaches and trains the Hub Business Unit and Local Business
process Unit/Product Group in development and deployment of a
short-term planning process, connecting S&OP plan with
execution and ensuring the perfect execution of customers’
orders on time, with lowest possibly level of inventory and
sales in excess of invoicing.
8. Continuous improvement Leads/contributes to cross-functional initiatives for optimizing
customer on-time delivery, lead-time, inventory, SIE, forecast
accuracy and resource utilization. Uses lean 6 sigma tools
whenever applicable. Collaborate with other units in the end-
to-end supply chain. Coaches and trains local units in
developing detailed gap analyses across the organization and
provides solutions to reach expected customer service levels at
optimized inventory levels by utilizing L6S and Value Stream
Mapping and Planning and Fulfillment best practices.
9. Technology Develops and deploys an effective planning and execution
strategy for planning systems. Coaches and trains local units
to use the systems in the best way.
subordinates within HR policies, for the benefit of both ABB
and the employee.

L/M – B Leads organizations with a focus on longer Safety & Integrity – Leadership / Expert level
over subject matter expertise. Managing Consulting and Facilitating– 3
through sub-managers. Influencing – 4
recommendations and medium term Ownership & Performance – Management / Senior Specialists level
planning. Typically managing through first Collaboration & Trust – Management / Senior Specialists level
line managers mainly in function area.
Focus balances leadership and subject Consulting and Facilitating– 3
matter expertise. Influencing – 4
© ABB 2018 Page No: 418
Job: Global PG/Hub Planning & Fulfillment Manager
Typical Hub-BU Manager (or) Hub-BU Operations Manager Job Ref: G001035. Version A
Reporting Line: Functional reporting line to
BU Planning & Fulfillment Manager
Mission Lead the planning and fulfillment activities for the Hub Business Unit. Develop, deploy and
Statement: run Sales & Operations Planning (S&OP) and short-term planning processes, manage
Inventory incl. sales in excess of invoicing and Resource Management, and within Systems
businesses Net working capital. To Deploy best practices and solutions for the Hub
Business unit Value Chain, in line with the Global Business Unit strategy. To drive planning
initiatives to improve customer on time delivery, and lead-time, to be responsible for
orchestrating inventory incl. sales in excess of invoicing, demand and supply forecast
accuracy and resource utilization.
Main 1. S&OP Leads the monthly tactical Sales & Operations Planning (S&OP)
Accountabilities: process covering the local BUs/PGs in order to align offering,
demand, operations and financial plans. Collaborate with other
units for the synchronization of the end-to-end value chain.
2. Operations Planning and Runs an operations planning process covering all critical
scheduling resources (e.g. engineering, manufacturing, testing, materials)
and ensures synchronization with short-term production
scheduling. Contribute to resource optimization and schedule
stability.
3. Resource and capacity Is accountable for tactical resource planning and/or capacity
Planning planning to establish optimum resource levels and capacity
with the right skill and at the optimum cost location for the
medium term horizon. Coaches and trains local units in
resource management and capacity planning best practices,
utilizing the available resources across all units and in
Operations Centres in an optimum way. Responsible for
customer OTD while minimizing under and over absorption and
the related operations cost.
4. Inventory management Establishes and maintains an inventory management
processes for all aspects of inventory, including raw materials,
WIP, finished goods and sales in excess of invoicing (project
units) in line with Group/Division/Business Unit instructions.
Coaches and trains local units, incl. utilization of the ICBK or
NWCBK for initiative tracking and ITO forecasting, drives
projects to optimize inventory. Is orchestrates inventory
management across the hub value chain
5. Fulfillment Run a short-term planning process, such as S&OE, to connect
plans with execution. Coordinate an appropriate response to
unplanned events. Support the profitable execution of
customer orders, in coordination with project management,
engineering, manufacturing and procurement.
customer on-time delivery, lead-time, inventory and forecast
accuracy. Uses lean 6 sigma tools whenever applicable.
Collaborate with other units in the end-to-end supply chain.
© ABB 2018 Page No: 419
7. Technology Provides local leadership supporting the implementation, and
changes to business process, of planning systems and ERPs for
the hub. Coaches and trains local units to use the systems in
the best way.
and the employee.
L/M – C Leads teams with a focus on Safety & Integrity – Management / Senior Specialists level
accountable for budget and policy Ownership & Performance – Management / Senior Specialists level
recommendations and medium Collaboration & Trust – Management / Senior Specialists level
through first line managers mainly Consulting and Facilitating– 2
in function area. Focus balances Influencing – 3
leadership and subject matter Analyzing and proposing solutions - 3
expertise. Planning and prioritizing – 3
L/M – D Manages teams with a focus on Safety & Integrity – Management / Senior Specialists level
responsibilities. Often the first Collaboration & Trust – Management / Senior Specialists level
manager level with full
responsibility for human resource Consulting and Facilitating– 2
planning, selection, development Influencing – 3
and performance management. Analyzing and proposing solutions - 3
Management involves utilizing Planning and prioritizing – 3
expertise. Demand planning – 4
© ABB 2018 Page No: 420
Job: Sales & Operations Planning (S&OP) Leader

Typical Global BU Planning & Fulfillment Manager or Job Ref: G001070. Version A
Reporting Line: Global PG/Hub Planning & Fulfillment Manager
Mission Maintain the Sales & Operations Planning (S&OP) process on track; ensure continuous
Statement: engagement and engagement by all contributors.
Main 1. Process coordination Ensure all steps of the S&OP process happen on time, helping all
Accountabilities: contributors to comply with the requirements and active
participation. Run the S&OP meetings, ensuring that all
information is presented, all stakeholders are engaged,
decisions are made and execution plans articulated. Ensure the
execution of the decisions made during the meetings. Escalate
when required.
2. Information coordination Ensure information is collected timely and accurately. Arrange a
good flow of information from product review to demand
review to operations review. In systems businesses ensure
coordination of S&OP and Integrated Project Management
processes. Check the consistency of all pieces of information
used during the S&OP process and facilitate the reconciliation
process.
3. Analysis and insight Prepare demand and supply scenarios, analyse the risks
associated, and propose mitigation plans. In systems business
analysis of resource requirements to support different
scenarios. Explain the interdependencies among the metrics of
the S&OP process.
4. Process improvement Monitor metrics related to the engagement and the outcome of
the S&OP or IBP process. Work with all contributors on
improving the process, and make sure it is serving the priorities
of the business.
© ABB 2018 Page No: 421
Specialists level

Influencing – 3
Influencing – 3
© ABB 2018 Page No: 422
Job: Demand Planner

Typical BU Planning & Fulfillment Manager or Job Ref: G001050. Version E
Reporting Line: Hub Planning & Fulfillment Manager
Mission Generate unconstrained demand plan and finished goods rationalization in close
Statement: coordination with relevant functions. Measure, report and drive improvement of demand
planning accuracy.
Main 1. Demand plan Creates and maintains rolling 18-24 months unconstrained
Accountabilities: demand forecasts for assigned products. Assembles and
analyses all data pertinent to creating an unconstrained
demand plan. Facilitates running the demand review meetings.
Supports Sales by providing guidance on global demand for
specific products, and assisting with consolidation of the
worldwide demand plan. Obtains Sales’ sign-off on the demand
plan for input to the Sales & Operations Planning process. Work
with customer base to determine weekly inbound forecast and
develop consumption models to improve accuracy.
2. Methodology Partners with Sales, Projects, Finance, Product Management,
and internal customers to develop best practices for rolling 18-
24 months forecast (e.g. implement appropriate forecasting
technique, identify macro-economic factors, review trends and
monitor mix shifts amongst product family options, understand
changes in demand drivers etc.) thereby improving forecast
accuracy. Especially for systems businesses, the demand
planner needs to include bid & proposal, project execution and
reconciliation with finance.
3. Product Lifecycle Works with Product Management team to coordinate new
Management product launches, phase outs and platform changes etc. and
incorporate them into the demand plan.
4. Finished goods Monitors finished goods Stock Keeping Units (SKU) levels,
recommends SKU rationalization initiatives and feeds them into
the inventory check book (ICBK).
5. Forecast accuracy Reviews and improves forecast accuracy both at the aggregate
and the individual product level by identifying key root causes
for forecast errors, and implements initiatives to improve future
forecast accuracy.
© ABB 2018 Page No: 423
Specialists level
coaching.
Influencing – 4
Influencing – 4
© ABB 2018 Page No: 424
Job: Group/Global Planning & Fulfillment Specialist

Typical Global BU Planning & Fulfillment Manager or Job Ref: G002010. Version E
Reporting Line: Global Division Head of Planning & Fulfillment
or Group Planning & Fulfillment Manager
Mission Support the development of the planning & fulfillment processes, skills and tools. Lead
Statement: performance improvement projects.
Main 1. Analysis Performs standard and ad hoc detailed analyses for planning &
Accountabilities: fulfillment metrics (inventory incl. sales in excess of invoicing,
on-time delivery, lead-time, forecast accuracy, resource
utilization). Identifies key root causes for non-performance,
and drives improvement initiatives across the BU or PG.
2. Subject matter expert Specific expertise in Demand Planning, Operations Planning,
resource management, S&OP, inventory management and
short-term planning. Establishes and shares best practices for
their respective area. Conducts benchmarking across similar
organizations.
3. Strengthen the Trains and coaches Demand Planners, Operations Planners,
organization Master Schedule Planner and Material planner. Develops the
overall competency of the organization. Contribute to group or
division initiatives establishing standards and best practices.
4. Technology Supports the deployment of group IS solutions for Planning &
Fulfillment. Supports the users and act as process owner for a
Division/BU/PG.
5. Reporting Compiles and sends weekly/monthly report out to business
leaders on planning and fulfillment performance.
© ABB 2018 Page No: 425
E/S – C Expert and individual contributor within Safety & Integrity – Management / Senior Specialists level
the organization with in-depth knowledge Customer Focus & Quality – Management / Senior Specialists level
of own discipline and established Innovation & Speed – Management / Senior Specialists level
knowledge of other disciplines. Impact
tends to be global in nature. Leads
development of new solutions for Consulting and Facilitating– 5
complex projects / challenges. Imparts Influencing – 4
knowledge to other professionals through Analyzing and proposing solutions - 4
coaching. Planning and prioritizing – 3
Comprehensive knowledge of related Consulting and Facilitating– 5
disciplines in the organization. Works Influencing – 4
independently, applying established Analyzing and proposing solutions - 4
standards and instructs or coaches other Planning and prioritizing – 3
professionals.
© ABB 2018 Page No: 426
Job: Planning & Fulfillment Manager
Typical LBU/LPG Manager (or) LBU/LPG Operations Manager Job Ref: G001040. Version E
Reporting Line: Functional reporting line to GPG/Hub Planning &
Fulfillment Manager
Mission Leads Supply Planning, Inventory Management and Resource Management in the LBU or
Statement: LPG. To drive planning initiatives to improve customer on time delivery, and lead-time, to
be accountable for inventory incl. sales in excess of invoicing and supply plan adherence
responsible for reporting resource utilization.
Main 1. Operations Planning and Owner of the site supply planning process. Provides visibility of
Accountabilities:scheduling supply capacity and local supply objectives into the Hub/PG
S&OP process. Provides feedback into S&OP process of site’s
ability to support the demand plan
2. Inventory management Owns the inventory or NWC check book for the local unit.
Establishes and maintains an inventory management processes
including raw materials, WIP, finished goods and sales in excess
of invoicing (project units) in line with Group/Division/Business
Unit instructions. Is accountable for inventory within the site,
and driving inventory optimization projects within the site
3. Fulfillment planning Run a short-term planning process or S&OE process, connecting
planning with execution. Coordinate an appropriate response to
unplanned events. Support the profitable execution of
customer orders, in coordination with project management,
engineering, manufacturing and procurement.
customer on-time delivery, lead-time, inventory, resource
utilization, and forecast accuracy. Uses lean 6 sigma tools
whenever applicable. Collaborate with other units in the end-to-
end supply chain.
5. Technology Provides local leadership for the development of best practices
in planning systems and integrated ERPs.
6. People leadership and Leads local planning function and ensures (with HR Manager
development support) that local planning teams are properly organized,
staffed, and skilled and directed. Guides, motivates and
develops direct and indirect subordinates within HR policies, for
the benefit of both ABB and the employee.
© ABB 2018 Page No: 427
level

Influencing – 3
L/M – D Manages teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
expertise. level

Influencing – 3
© ABB 2018 Page No: 428
Job: Planning & Fulfillment Specialist

Typical Planning & Fulfillment Manager Job Ref: G001080. Version A
Reporting Line:
Mission Support the development of the planning & fulfillment processes, skills and tools. Supports
Statement: performance improvement projects.
Main Account- 1. Analysis Performs standard and ad hoc detailed analyses for planning &
abilities: fulfillment metrics (inventory, on-time delivery, lead-time,
forecast accuracy, resource utilization). Identifies key root
causes for non-performance, and drives improvement
initiatives across the Hub-Business Unit or Local BU/PG.
2. Subject matter expert Establishes and shares best practices for operations planning,
inventory management and resource management
3. Strengthen the Supports local Operations Planners Master Schedule Planner

organization and Material planner
4. Technology Supports the local implementation of planning technology

solutions
5. Reporting Compiles and sends weekly/monthly report out to business

leaders on planning and fulfillment and inventory performance.
© ABB 2018 Page No: 429
Specialists level
Influencing – 3
Analyzing and proposing solutions – 3
E/S – E Individual contributor using prior theoretical Safety & Integrity – Management / Senior Specialists level
learning or knowledge of methods and Customer Focus & Quality – Management / Senior
technologies to execute work assignments using Specialists level
Specialists level
under direct supervision or independently. May Collaboration & Trust – Management / Senior Specialists
instructor coach junior colleagues. level

Influencing – 3
E/S – F An individual contributor who performs activities Safety & Integrity – Management / Senior Specialists level
in support of a process or internal team. Customer Focus & Quality – Management / Senior
Responsibilities generally focus on organizing and Specialists level
May work under direct supervision or Specialists level
independently, generally delivering on pre-defined Collaboration & Trust – Management / Senior Specialists
tasks. level

Influencing – 3
© ABB 2018 Page No: 430
Job: Operations/Supply Planner

Typical Planning & Fulfillment Manager Job Ref: G001060. Version E
Reporting Line:
Mission Generate constrained engineering and production plan, material plan and Work In Progress
Statement: (WIP) inventory rationalization incl. sales in excess of invoicing in order to improve service
levels and optimize working capital.
Main Account- 1. Operations planning Assembles and analyses all data pertinent to creating a
abilities: constrained engineering (for Engineered-To-Order businesses)
and production plan, uses rough-cut and detail capacity
planning and links it to the demand plan. Runs the Supply
review process and facilitates meeting. Obtains consensus from
Engineering and Production Managers for sign off by LBU
Operations Manager and inputs it to the Sales & Operations
Planning process.
2. Collaboration Works with product management to influence design decisions ,
procurement to better align supply and sourcing strategies,
demand planners to influence demand shaping activities which
help improve profit, customer service or reduce inventory
2. Long-term capacity Prepares RCCP and identifies capacity constraints and
planning recommends both short and long term solutions and mitigation
plan to remove bottlenecks.
3. Sales / Operations Contributes actively to a short-term planning process. Connects
Execution (S&OE) the operations plan with the short-term production schedule.
4. Inventory Determines impact of plan on expected inventory levels,

including Sales in Excess, Monitors WIP, recommends WIP
rationalization initiatives and feeds them into the inventory
checkbook (ICBK).
5. Gap Identifies key root causes for deviation from the production plan
analysis/improvement and implements initiatives to improve adherence to plans for the
future. Is accountable for schedule adherence and supply plan
attainment
6. Material plan Ensure planning bill of materials kept up-to-date and generates
material plan based on constrained supply plan.
© ABB 2018 Page No: 431
Specialists level

Influencing – 3
Influencing – 3
© ABB 2018 Page No: 432
Job: Master Schedule Planner
Typical Planning & Fulfillment Manager Job Ref: G001090. Version A
Reporting Line:
Mission Responsible for conversion of supply plan into a master production schedule which can be
Statement: executed
Main 1. Master Production Translate projected forecasts, incoming volume, and work
Accountabilities: Schedule creation scopes into a production plan with a time-phased build
schedule. Establish key performance indicators of master plan
accuracy. Ensure the interaction of a firm’s functional
managers, and track and maintain the forecast through timely
and accurate feedback. Assemble master schedule reporting
regarding performance to the business plan, the shipment plan,
the inventory plan, and the production plan. Identify current
planned level of demand and create tactical production plans to
meet the identified customer demand. Calculate production
lead times. Manage load levelling and bottleneck scheduling
and utilize theory of constraints (TOC) for more accurate
scheduling. Analyse production floor status through
input/output control reporting.
2. planning parameters Maintains planning parameters in ERP and planning systems
3. Collaboration with Works with customer service to provide appropriate delivery

stakeholders dates, and material planners to convert the Supply Plan into a
master production schedule. Schedule supply based on the
product mix and provide accurate commitment dates to
customer service team across multiple product lines. Provide
input to finance on operating plans for the sales and operations
planning (S&OP) process, concerning incoming volume and
capacity.
4. Planning controls Manages MRP (Materials Resource Planning) exception
messages on a daily basis. Working with local execution, Local
P&F manager and Hub P&F manager to resolve issues
5. Planning Provides input into S&OP and short term planning processes.
Identifies issue that cannot be resolved locally. Provides
feedback regarding feasibility of the plan. Engage in capacity
management during sales and operations planning, master
scheduling, materials requirements planning, and production
activity control.
© ABB 2018 Page No: 433
Comprehensive knowledge of related Consulting and Facilitating– 1
independently, applying established Analyzing and proposing solutions - 3
standards and instructs or coaches other Planning and prioritizing – 3
professionals.
disciplines in the organization. May work Consulting and Facilitating– 1
under direct supervision or Influencing – 3
independently. May instructor coach Analyzing and proposing solutions - 3
junior colleagues. Planning and prioritizing – 3
E/S – F An individual contributor who performs Safety & Integrity – Individual Contributor level
work under direct supervision or Consulting and Facilitating– 1
independently, generally delivering on Influencing – 3
pre-defined tasks. Analyzing and proposing solutions - 3
© ABB 2018 Page No: 434
Job: Material Planner
Typical Reporting Planning & Fulfillment Manager Job Ref: G002030. Version E
Line:
Mission Responsible for end-to-end planning of inventory incl. sales in excess of invoicing from
Statement: purchase requisition to customer invoice. Support internal customer service inquiries.
Sets inventory parameters, inventory targets, and ensure adequate replenishment of
inventory through purchase orders.
Main 1. Segmentation and safety Segments the portfolio of materials through an ABC/XYZ
Accountabilities: stock analysis, product lifecycle management and commercial
policy. Defines inventory policies according to this
segmentation.
2. Inventory parameters Calculates and maintains in the planning systems and the
ERPs the inventory parameters: safety stock, reorder point, lot
size, lead-time, and replenishment strategies.
3. Collaboration Collaborates with Buyers for obtaining the best possible
supplier performance in terms of supplier on-time delivery,
MOQ, quality, lead-time, and flexibility.
4. Inbound Materials Works with Operations Buyers and GBS to align planning of
material with call offs and ensures that purchase requisitions
are converted into purchase orders
5. Inventory controls Manages MRP (Materials Resource Planning) exception
messages on a daily basis. Supports cycle counting and/or
year-end inventory counting. Conducts financial risk
assessments decisions relating to inventory, conducts root
case analysis when necessary
6. Inventory performance Analyses excess and obsolete/aging inventory. Takes
appropriate action for optimizing inventory performance, in
collaboration with sales, marketing, manufacturing and
Procurement and Logistics.
© ABB 2018 Page No: 435
E/S - D Individual contributor using in- Safety & Integrity – Management / Senior Specialists level
challenge traditional solutions. Consulting and Facilitating– 1
Comprehensive knowledge of Influencing – 3
related disciplines in the Analyzing and proposing solutions - 3
organization. Works Planning and prioritizing – 3
independently, applying
instructs or coaches other Inventory management – 4
professionals. Sales & Operations Planning – 1
knowledge of related disciplines in Consulting and Facilitating– 1
the organization. May work under Influencing – 3
direct supervision or Analyzing and proposing solutions - 3
independently. May instructor Planning and prioritizing – 3
E/S – F An individual contributor who Safety & Integrity – Individual Contributor level
task, project or program basis. Consulting and Facilitating– 1
May work under direct supervision Influencing – 3
or independently, generally Analyzing and proposing solutions - 3
delivering on pre-defined tasks. Planning and prioritizing – 3
© ABB 2018 Page No: 436
4.9 Functional Area – Procurement & Logistics
The purpose of the Procurement & Logistics function is to perform sourcing, procurement, transport, trade and
logistics, and supplier relationship management to build a network of suppliers for all relevant materials,
equipment, services and other required items for project execution, production, and general business activities.
Job Family – Procurement & Logistics (PL)
Procurement & Logistics jobs focus on translating ABB’s current and future product and service demand into
appropriate supply channel strategies by ensuring the best global supply channels, identifying appropriate
vendors, managing the commercial supplier relationship, and ensuring a stable supply of goods/services with
optimum quality, cost, technology and sustainable performance.
Job Family – Trade & Logistics (T&L)
Trade and Logistics jobs focus on managing the flow of goods between company, supplier, customer and other
locations in the most reliable, cost efficient manner. Associated products and materials may range from thousands
of small standardized products to large custom-made products, and require various methods of logistical support.
Procurement & Group Function Head – Procurement & Logistics Leadership/Management A, B

Logistics
Group Procurement & Logistics Manager Leadership/Management B, C
Group/Global Procurement & Logistics Specialist Expert/Specialist C, D
Global Procurement & Logistics Manager Leadership/Management B, C, D
Regional Procurement & Logistics Operations Leadership/Management B, C

Manager
Procurement Delivery Manager Leadership/Management C, D
Tower and Sourcing Manager Leadership/Management B, C
Procurement & Logistics Team Lead Expert/Specialist D, E
Procurement & Logistics Business Partner Leadership/Management C, D
Project Procurement & Logistics Manager Leadership/Management C, D, E
Procurement & Logistics Manager Leadership/Management C, D, E
Supply Quality Manager Leadership/ Management C, D, E
Category Manager Expert/Specialist B, C, D
Category Specialist Expert/Specialist D, E
Procurement & Logistics Engineering Manager Expert/Specialist C, D
© ABB 2018 Page No: 437
Procurement & Logistics Engineering Specialist Expert/Specialist D, E
Supplier Quality and Development Engineer Expert/Specialist D, E

(SQE/SDE)
Procurement & Logistics Specialist Expert/Specialist D, E, F
Buyer Expert/Specialist D, E, F
Procurement & Logistics Analyst Expert/Specialist E, F
Trade & Group Logistics Manager Leadership/Management B, C

Logistics
Global Logistics Manager Leadership/Management C, D, E
Region Logistics Manager Leadership/Management C, D
Country Trade Compliance Manager (CTCM) Leadership/Management C, D
Transport Management Center (TMC) Manager Leadership/Management D, E
TMC Transport and Trade Specialist Expert/Specialist D, E, F
TMC Transport Administrator Expert/Specialist E, F
© ABB 2018 Page No: 438
Functional Area: Procurement & Logistics Job Family: Procurement & Logistics
Job: Group Function Head – Procurement & Logistics

Typical EC member (or) more senior Group Function Head Job Ref: H001010. Version C
Reporting Line:
Main Account- 1. Strategic Leadership Sets, develops and leads strategy, objectives and targets for a

achievement. Monitors specific function-related costs across
all countries.
4. Consultancy Maintains an external awareness and perspective and acts as

the acknowledged Company expert, with consulting
responsibility on functional area knowledge and trends.

and audited.
5. Continuous improvement Defines, in close consultation with the Divisions, Regions and
PL Centers, an appropriate organizational structure to support
corporate goals, imperatives and guidelines. Drives behavioral
Contributes to effective risk management by providing advice
to Executive Committee and senior management on key ABB
Group policy decisions.
© ABB 2018 Page No: 439

developing the company's goals and plans. Planning and prioritizing – 5
Responsible for motivating large populations of Consulting and Facilitating – 5
ABB’s workforce. Influencing - 5
Analyzing & proposing solutions - 5
leadership over subject matter expertise. Planning and prioritizing – 4
Managing through sub-managers. Consulting and Facilitating – 4
Influencing - 4
© ABB 2018 Page No: 440
Job: Group Procurement & Logistics Manager

Typical Group Function Head – Procurement & Logistics Job Ref: H001020. Version D
Reporting Line:
Mission Set the global Procurement & Logistics (PL) strategy in line with Company and PL Practice
Statement: strategy for areas such as Indirect Materials & Services, Transport, Trade & Logistics,
Strategic Sourcing, Process & Excellence, Finance, Risk Management, Supply Base
Management & Quality and the PL Centers. Drive the implementation of global PL
initiatives and monitor performance and global PL Key Performance Indicators (KPIs).
Main Account- 1. Strategy Contributes to definition, implementation, and execution of

abilities: global PL strategy for areas such as Indirect Materials &
Services, Transport, Trade & Logistics, Strategic Sourcing,
Process & Excellence, Finance, Risk Management, Supply Base
Management & Quality and Sustainability.
2. Performance targets Determines annual global PL KPIs, aligns targets with other PL
Practice members (Region and Division PL leaders), and
monitors performance.
3. Spend management Manages and develops material strategies, implements targets

and standards/processes for the business in order to improve
cost and maximize spend value.
4. Process excellence Leads the development and oversees implementation of PL

processes in all Divisions, Regions and PL Centers. Continuously
benchmarks peer companies and world-class performers.
5. Special projects Leads special projects with long term global PL strategy focus
in alignment with Company and PL Practice strategy.
6. Training Leads and provides training to ensure the on-going

development of PL competencies and skills.
7. Compliance Governs ABB PL standards on health and safety, sustainability,

business ethics, environmental regulations and Table of
Authority. Drafts and maintains related Group PL instructions.
and the employee. Manages the succession planning for lead
PL positions in the Division/Business Unit/Product Group.
Coordinates talent management processes regionally with
Divisions/Business Units/Product Groups, Regions/Countries
and in the PL Centers.
© ABB 2018 Page No: 441
Clear focus on organizational leadership Planning and prioritizing – 4
over subject matter expertise. Managing Consulting and Facilitating – 4
through sub-managers. Influencing - 4
line managers mainly in function area. Planning and prioritizing – 3
Focus balances leadership and subject Consulting and Facilitating – 3
matter expertise. Influencing - 3
© ABB 2018 Page No: 442
Job: Group/Global Procurement & Logistics Specialist

Typical Group Procurement & Logistics Manager (or) Regional Job Ref: H001030. Version D
Reporting Line: Procurement & Logistics Operations Manager
Mission Support in development and ensures communication/implementation of Global PL

Statement: strategies. Improve areas such as Indirect Materials & Services, Transport, Trade &
Logistics, Strategic Sourcing, Process & Excellence, Finance, Risk Management and Supply
Base Management. Ensure implementation, maintenance and compliance of assigned
Procurement & Logistics (PL) activities and initiatives.
Main Account- 1. Strategic support Supports development and implementation of Global PL

abilities: strategies for areas such as Indirect Materials & Services,
Transport, Trade & Logistics, Strategic Sourcing, Process &
Excellence, Finance, Risk Management, Supply Base
Management, Quality and Sustainability.
2. Process & tools Contributes to development and implementation of PL

standards, tools and processes in a Global Division, Business or
Region.
3. Excellence Analyzes problems to identify best solutions and implements

improvements to ensure effectiveness and efficiency. Identifies,
documents, and communicates best practices through the use
of benchmarking, surveys and case studies to establish
frameworks and preferred business practices.
4. Training Identifies training needs and provides training to ensure

successful implementation of global/region/local initiatives.
5. Change management Fosters change management within a global business or Region.
6. Communication Establishes clear and transparent communication internally,

externally, and between different Divisions / Business Units,
Regions/Countries and PL Centers.
7. Business continuity Establishes and enforces processes on business continuity in a

global organization such as a Division/Business Unit/Region/PL
Centers.
© ABB 2018 Page No: 443
E/S - C Expert and individual Safety & Integrity – Management / Senior Specialists level
contributor within the Customer Focus & Quality – Management / Senior Specialists level
organization with in-depth Innovation & Speed – Management / Senior Specialists level
knowledge of own discipline
and established knowledge
of other disciplines. Impact Planning and prioritizing – 4
tends to be global in nature. Consulting and Facilitating – 4
Leads development of new Influencing – 4
solutions for complex Analyzing & proposing solutions - 4
projects / challenges.
PL - Strategic Sourcing - 5
Imparts knowledge to other
PL - Finance in PL - 5
professionals through PL - Tender Management - 4
coaching. PL - Negotiation Management - 4
PL - Legal Aspects - 4
PL - Contract Management - 4
PL - Supplier Management - 5
PL - Project Management - 4
PL - Operational Purchasing - 4
PL - Procurement Tools - 4
PL -Logistics – 4
E/S - D Individual contributor using Safety & Integrity – Management / Senior Specialists level
in-depth knowledge in a Customer Focus & Quality – Management / Senior Specialists level
specific area to execute Innovation & Speed – Management / Senior Specialists level
complex or specialized
projects / challenges often
thinking independently to Planning and prioritizing – 3
challenge traditional Consulting and Facilitating – 3
solutions. Comprehensive Influencing – 3
knowledge of related Analyzing & proposing solutions - 3
disciplines in the
organization. Works
independently, applying PL - Tender Management - 3
established standards and PL - Negotiation Management - 3
instructs or coaches other PL - Legal Aspects - 3
professionals. PL - Contract Management - 3
PL -Project Management - 3
PL - Logistics – 3
© ABB 2018 Page No: 444
Job: Global Procurement & Logistics Manager
Typical Global Division Manager (or) Global Business Unit Job Ref: H001040. Version D
Reporting Line: Manager (or) Global Product Group Manager (and)
functionally to Group Function Head – Procurement &
Logistics or Global Division Procurement & Logistics
Manager (or) Global Business Unit Procurement &
Logistics Manager.
Mission Set Division/Business Unit/Product Group specific Procurement & Logistics (PL) strategies
Statement: in line with Company and PL Practice strategy. Responsible for direct material and services
within the Division/Business Unit/Product Group. Lead and implement PL activities and
best practices across the Division or Global or Local Business Units.
Main Account- 1. Strategy Contributes to definition, implementation, and execution of Global

abilities: Division spend management and sourcing strategies for direct
material and services in line with group strategy. Leads PL activities
across the Division's Global Business Units. Has co-responsibility
for indirect spend with the Global Indirect Spend Team.
2. Performance targets Determines annual targets and scorecards, together with the
Business Unit PL Managers, for cost reduction, supplier quality,
supplier delivery performance (on-time delivery (OTD)) etc. Ensures
long-term planning as well as monthly monitoring of results and
encourages continuous improvement.
3. Improvement plans Develops and implements cost, productivity, quality, delivery and
inventory improvement plans in line with Division/Business
Unit/Product Group and Group PL strategies.
4. Sourcing strategy Indemnifies continuously optimized sourcing processes and the

selection of competitive suppliers. Acts as sponsor of global
Category Team Leadership network with Group PL. Determines
targets and ensures correct fulfilment across Local Business Units.
Organizes and leads category teams, including cross-functional
representation (Product Management, Engineering, Quality,
Manufacturing, Site Projects, etc.). Responsible for development of
partnerships and leads negotiations with suppliers and supplier
partners specific to the Division/Business Unit/Product Group.
Participates in negotiation with wider suppliers and other ABB
Business Units.
5. Excellence Ensures the execution of supplier audits and monitors audit reports
as well as improvement activities based on audit conclusions and
recommendations. Implements ABB standards, guidelines,
instructions and tools to improve PL activities in different units for
the assessment and selection of most competitive suppliers.
6. Compliance, Implements ABB standards on sustainability and business ethics as

sustainability and risk well as the Supplier Code of Conduct within the Division/Business
management Unit/Product Group supply base.
© ABB 2018 Page No: 445
development is properly organized, staffed, skilled and directed. Guides,
motivates and develops direct and indirect subordinates within HR
policies, for the benefit of both ABB and the employee. Manages
the succession planning for lead PL positions in the
Division/Business Unit/Product Group. Responsible for talent
management processes regionally with Division/Business
Unit/Product Groups.

Clear focus on organizational leadership Consulting and Facilitating – 4
over subject matter expertise. Managing Influencing - 4
through sub-managers. Analyzing & proposing solutions – 4
through first line managers mainly in Consulting and Facilitating – 3
function area. Focus balances leadership Influencing - 3
and subject matter expertise. Analyzing & proposing solutions – 3
PL -Tender Management - 4
PL - Negotiation Management - 5
term operational/tactical responsibilities. Innovation & Speed – Management / Senior Specialists level
Often the first manager level with full
planning, selection, development and Consulting and Facilitating – 2
performance management. Management Influencing - 2
involves utilizing individual subject matter Analyzing & proposing solutions – 2
expertise. PL - Strategic Sourcing - 4
PL - Tender Management - 4
© ABB 2018 Page No: 446
Job: Region Procurement & Logistics Operations Manager
Typical Group Function Head – Procurement & Logistics Job Ref: H001050. Version C
Reporting Line:
Mission Act as overall Regional PL representative for the Regional Leadership team concerning all PL
Statement: related matters. These includes overseeing operational and strategic activities related to
“Indirect Materials and Services (IM&S)”, “Direct”, “Trade and Logistics (T&L)” and “PL Global
Business Services). Accountable for the stakeholder management within the Region in line
with the IM&S, T&L and PL Practice Strategy – all PL Business Partners in the Region and
therefore also the local buyer report into the Regional PL Operations Manager. Will implement
and coordinate PL Excellence initiatives and cross-divisional Procurement & Logistics
activities within the Region. Set and maintains a regional governance structure.
Responsible for local statutory and compliance initiatives.

abilities: global/regional spend management and local sourcing strategies
for IM&S. Provides support for strategy development concerning
Trade & Logistics where requested. Fosters and provides strategic
support for process of direct materials where needed.
2. Performance targets Accountable for managing the function cost, head count and
budget at regional level for Indirect Materials and Services. Defines
and implements targets, monitors performance (quality and
savings) and spend management key performance indicators
within the Region.
3. Sourcing strategy Challenges category teams and category leaders within the
Region/Country as review board member via the Continuous
Improvement Process Sourcing (CIPS) process. Defines together
with the PL Business Partners and the Regional IM&S Sourcing head
(job profile Category Manager) the implementation priorities of
Sourcing initiatives. Support the Sourcing for T&L if requested.
4. Excellence Implements ABB PL initiatives, directives, instructions, standards

and procedures within the Region. Implements and coordinates PL
best practices and sourcing strategies, driving improvement and
standardization of procurement processes and solutions across the
Region.
5. Process In accordance with Group PL guidelines and IM&S as well as T&L

objectives, implements programs to drive improvement in cost,
quality, delivery and working capital. Secures full utilization of Pro-
Supply global supplier relationship management platform
according to relevant procedure, both related to sharing of supplier
information and to finding existing high performing suppliers to
ABB.
© ABB 2018 Page No: 447
6. PL Delivery Oversees the Service Level provided by the PL Global Business
Services for the Region. Identifies cross divisions shortfalls and
triggers improvements in the GBS operation.
7. Communication Establishes clear and transparent communication internally,

externally, and between different Divisions, Business Units and
Functions through the Business Partner organization. Fosters
compliance and implementation of PL activities and initiatives in
the Region/Country through this clear communication, also for
direct material.
8. Compliance, Implements ABB standards on sustainability and business ethics as

sustainability and risk well as the Supplier Code of Conduct within the Region supply base.
management
9. PL technology (systems Oversees the implementation, operation, maintenance and

and tools) performance of Supply Chain systems within the Region.
policies, for the benefit of both ABB and the employee. Co-
ordinates talent management and succession planning process for
lead PL positions in IM&S and T&L. Arranges and deploys PL
training programs.
© ABB 2018 Page No: 448
L/M - B Leads organizations with a Safety & Integrity – Leadership / Expert level
focus on longer term strategic Customer Focus & Quality – Leadership / Expert level
planning and policy Innovation & Speed – Leadership / Expert level
development. Leadership of one
or more organizational area(s).
Requires in-depth knowledge of Planning and prioritizing – 4
company's goals and plans. Consulting and Facilitating – 4
Clear focus on organizational Influencing - 4
leadership over subject matter Analyzing & proposing solutions - 4
expertise. Managing through
sub-managers. PL - Strategic Sourcing - 5
PL - Logistics - 4
operational planning and Customer Focus & Quality – Management / Senior Specialists level
process development. Typically Innovation & Speed – Management / Senior Specialists level
medium term planning. Planning and prioritizing – 3
Typically managing through first Consulting and Facilitating – 3
line managers mainly in function Influencing - 3
area. Focus balances leadership Analyzing & proposing solutions - 3
and subject matter expertise.
© ABB 2018 Page No: 449
Job: Procurement Delivery Manager

Typical GBS Hub Head (or) Region Procurement & Logistics Job Ref: H001060. Version C
Reporting Line: Operations Manager (and) functionally to the Group
Function Head – Procurement & Logistics (or) Region
Procurement & Logistics Operations Manager
Mission Lead a Shared Service Center (GBS PL Center) or a department of the Center to execute
Statement: purchasing through tactical/operational delivery that support the business by optimizing
costs, quality, and reliability of suppliers and supplied products/services. Ensure
execution in accordance with Company and Procurement & Logistics (PL) instructions and
procedures. Develop and lead improvement and standardization of PL processes across all
Centers.
Main Account- 1. PL delivery and Manages execution and tracking of procurement activities
abilities: procurement through the GBS PL Center teams, while ensuring quality of
delivery service at improved transactional cost. Ensures buyers
minimize risk regarding quality and financial exposure by
buying in accordance with quality and commercial procedures
and in accordance with Company guidelines. Responsible for
transition and integration of transactional Supply Chain
activities into the GBS PL Centers. Defines and executes
Service Level Agreements with the Business.
2. Process Improvement and Develops and leads improvement and standardization of

Standardization transactional PL processes within the GBS PL Centers in
alignment with the GBS Center Head and supports the
definition of system requirements for the execution of PL
processes within the Centers. Ensures alignment of managerial,
strategic and tactical PL processes across the Functions in the
GBS Center and the different Regional Centers. Executes the
administration of ABB PL directives, instructions, standards
and procedures within the GBS PL Center.
3. Process In accordance with Group PL and IM&S guidelines, implements

programs to drive improvement in cost, quality, delivery and
working capital (payment terms, lead times, order quantities).
Secures full utilization of Pro-Supply global supplier relationship
management platform according to relevant procedure, both
related to sharing of supplier information and to finding
existing high performing suppliers to ABB.
4. PL technology (systems Executes the implementation, operation, maintenance and

and tools) performance of Supply Chain systems within the GBS PL Center.
© ABB 2018 Page No: 450
5. Sourcing strategy Ensures effective execution of sourcing strategies in line with
business strategy and Center of Expertise (CoE) strategy
through tactical/operational delivery processes in the GBS PL
Centers. Ensures all buyers understand strategies and execute
processes accordingly.
6. Supplier agreements Leverages the global and regional PL strategies from the Center
of Expertise (CoE) to ensure procurement of material and
services in alignment with regional/global Continuous
Improvement Process Sourcing (CIPS) strategy. Defines and
establishes local standard agreements with local and/or
tactical suppliers where necessary. Provides and maintains
standard terms in purchase contracts/terms and conditions in
line with Company directives and guidelines.
subordinates within HR policies and Group Procurement &
Logistics excellence guidelines (knowledge management,
functional training, etc.). Responsible for coordinating PL
talent management and succession planning within assigned
area.
© ABB 2018 Page No: 451
planning. Typically managing Planning and prioritizing – 3
function area. Focus balances Influencing - 3
leadership and subject matter Analyzing & proposing solutions - 3
expertise.
operational/tactical responsibilities.
responsibility for human resource Planning and prioritizing – 2
planning, selection, development and Consulting and Facilitating – 2
performance management. Influencing - 2
Management involves utilizing Analyzing & proposing solutions - 2
PL - Logistics - 3
© ABB 2018 Page No: 452
Job: Tower and Sourcing Manager

Typical Global Procurement & Logistics Manager and/or Group Job Ref: H001061. Version B
Reporting Line: Procurement & Logistics Manager
Mission Develop, plan and implement Procurement & Logistics (PL) strategy focused on optimizing
Statement: costs, quality, delivery and reliability of suppliers and supplied products for an assigned
category or group of categories. Ensure execution in accordance with Company, PL and
Supply Base Management instructions and procedures.
Main Account- 1. Performance Management Set cost reduction targets for all category teams in scope
abilities: based on corporate targets. Ensure target achievement
according to the IM&S operational dashboard (especially cost
reduction/avoidance and supplier reduction). Develop the
category teams to a high performing organization.
2. Strategic Sourcing Select category leaders and team members to cover assigned
spend area. Ensure that the CIPS methodology is applied in a
meaning full and pragmatic manner. Facilitate strategy review
meetings involving internal clients when necessary. Coach
category leaders in the development of category strategies and
oversees the execution of category plans. Promote sourcing
strategies to sustainably consolidate the supplier base.
3. Process and Systems Ensure that the category teams set the right priorities when
scoping and running RFQ events. Ensure that the ABB
eSourcing tool gets leveraged whenever feasible. Review
planned RFQ processes and negotiation strategies. Ensures
that contracts for preferred suppliers are based on ABB’s terms
and conditions and filed in ProSupply+.
4. Supplier Management and Actively manage supplier portfolio (evaluation, classification)

Quality and run regular review meeting. Solve cost/quality/scheduling
issues and runs claim management (when escalated). Challenge
suppliers regularly with detailed KPIs in bi-annual Supplier
Review Meetings
functional training, etc.). Responsible for coordinating PL
talent management and succession planning within assigned
area.
© ABB 2018 Page No: 453
policy development. Leadership of one Innovation & Speed – Leadership / Expert level
or more organizational area(s). Requires
in-depth knowledge of company's goals
and plans. Clear focus on Planning and prioritizing – 4
organizational leadership over subject Consulting and Facilitating – 4
matter expertise. Managing through Influencing - 4
sub-managers. Analyzing & proposing solutions - 4
budget and policy recommendations
and medium term planning. Typically
managing through first line managers Planning and prioritizing – 3
mainly in function area. Focus balances Consulting and Facilitating – 3
leadership and subject matter Influencing - 3
expertise. Analyzing & proposing solutions - 3
© ABB 2018 Page No: 454
Job: Procurement & Logistics Team Lead

Typical Procurement Delivery Manager in GBS Job Ref: H001065. Version B
Reporting Line:
Mission Lead a functional work team of Buyers, Procurement Specialists and/or Analysts to deliver
Statement: accurate and timely Procurement activities like transactional purchasing, e-Sourcing, data
management and reporting. Ensure execution in accordance with Company and
Procurement & Logistics (PL) instructions and procedures.
Main Account- 1. PL delivery and Manages execution and tracking of procurement activities
abilities: procurement within the team, while ensuring quality of delivery service at
improved transactional cost. Ensures buyers minimize risk
regarding quality and financial exposure by buying in
accordance with quality and commercial procedures and in
accordance with Company guidelines.
2. Process Ensures the accurate application of Group PL guidelines and

local Standard Operating Procedures (SOPs) to drive
improvement in cost, quality, delivery and working capital
(payment terms, lead times, order quantities and purchased
material inventory). Proposes improvements to Standard
Operating Procedures wherever opportunities for optimization
are detected.
3. Coaching and mentoring Coaches and mentors the functional work team. Ensures that
the team has appropriate skills and competencies to coordinate
the PL activities.
4. PL technology (systems Executes the implementation, operation, maintenance and

and tools) performance of Supply Chain systems within the GBS
Procurement Center. Secures full utilization of Pro-Supply global
supplier relationship management platform according to
relevant procedure, both related to sharing of supplier
information and to finding existing high performing suppliers
to ABB.
5. Problem solving Investigates problems, finds root causes and recommends

improvement to existing and planned PL processes.
functional training, etc.). Responsible for coordinating PL talent
management and succession planning within assigned area.
© ABB 2018 Page No: 455
solutions. Comprehensive knowledge Planning and prioritizing – 3
of related disciplines in the Consulting and Facilitating – 3
organization. Works independently, Influencing - 3
applying established standards and Analyzing & proposing solutions - 3
professionals. PL - Strategic Sourcing 2
PL - Logistics - 3
related disciplines in the organization. Planning and prioritizing – 2
May work under direct supervision or Consulting and Facilitating – 2
independently. May instruct and coach Influencing - 2
junior colleagues. Analyzing & proposing solutions - 2
PL - Logistics - 2
© ABB 2018 Page No: 456
Job: Procurement & Logistics Business Partner

Typical Region Procurement & Logistics Operations Manager Job Ref: H001070. Version D
Reporting Line:
Mission Support in development and ensures communication/implementation of global and

Statement: regional PL strategies to maximize PL efficiency. Lead internal stakeholder management
in the (Oversight) Country, across Division, Business Units and other Functions. Ensure
compliance and implementation of Procurement & Logistics (PL) activities, procedures
and initiatives in the (Oversight) Country.
Main 1. Strategic support Supports development and communication/implementation of

Accountabilities: global and regional PL strategies for areas such as Indirect
Materials & Services (IM&S), Trade & Logistics (T&L), Strategic
Sourcing, Process & Excellence, Finance, Risk Management,
Supply Base Management, Quality, Sustainability, and PL
Systems. Drives compliance to global and regional sourcing
strategies in the areas of IM&S and T&L to maximize savings.
2. Communication Fosters communication internally, externally, and between

different Divisions, Business Units and Functions and supports
the implementation of PL activities and initiatives in the
Region/Country through this clear communication. Leads
“client satisfaction” with internal stakeholders from general
management, Divisions, Business Units and other Functions in
the Region/Country through communication and active
feedback loops between stakeholders and the PL organization.
3. Performance targets Responsible for meeting the budgeted function cost and head
count for at country level as well as for planned cost reduction.
4. Excellence Analyzes problems to identify best solutions and triggers

improvements from relevant PL organization to ensure
effectiveness and efficiency. Identifies, documents, and
communicates best practices through the use of benchmarking,
surveys and case studies to establish frameworks and preferred
business practices.
5. Process & tools Contributes to development and implementation of PL

standards, tools and processes in a Region/Country.
6. Training Identifies training needs and provides training to ensure

successful implementation of global/region/local initiatives.
7. Change management Fosters change management within a Region/Country.
8. People leadership and Oversees local staff and acts as a local mentor for local PL staff.
development
© ABB 2018 Page No: 457
global in nature. Leads development Planning and prioritizing – 3
of new solutions for complex Consulting and Facilitating – 3
projects / challenges. Imparts Influencing - 3
knowledge to other professionals Analyzing & proposing solutions - 3
through coaching.
PL -Logistics - 4
traditional solutions. Planning and prioritizing – 2
Comprehensive knowledge of related Consulting and Facilitating – 2
disciplines in the organization. Influencing - 2
Works independently, applying Analyzing & proposing solutions - 2
established standards and instructs
or coaches other professionals. PL - Strategic Sourcing - 4
PL -Project Management - 3
PL - Logistics - 3
© ABB 2018 Page No: 458
Job: Project Procurement & Logistics Manager

Typical Project Manager and Business Unit /Product Group Job Ref: H001100. Version C
Reporting Line: Procurement & Logistics Manager
Mission Plan and execute procurement activities for projects in order to support project objective
Statement: achievement in terms of cost/budget, schedule and supply quality. Maintain a primary
interface with the Project Manager, project team, category teams, and, as required, the
customer on all Procurement & Logistics (PL) matters.
Main Account- 1. Project procurement Collaborates with proposal, project, and category teams to
abilities: planning determine necessary items for procurement during the project.
Develops schedules, estimates, forecasts, and budgets for
submission to the Supply Management department.
2. Sourcing strategy Aligns project supply chain activities with Procurement &
Logistics organization’s sourcing strategies and approved
vendor list. Escalates exceptions to ensure best cost, quality,
sustainability and delivery performance. Ensures alignment
between local PL activities and the PL centers.
3. Supplier relations Manages relationships with suppliers (including negotiations,

frame agreements and purchase orders) in partnership with
regional and Global Category Management teams.
4. Project staffing Analyzes procurement work-hours and monitors project staffing

plans and project procurement work-hour expenditures.
Cooperates with functional managers and HR department in
project staffing.
5. Procedures Applies project procurement procedures and plans and ensures

appropriate implementation and compliance by the
procurement team.
6. Monitoring Monitors the project procurement status and updates ABB

project management and Procurement & Logistics of any issues.
Pro-actively works to resolve issues related to procurement cost,
quality and delivery.
7. Documentation Documents general and special conditions for use on all project
purchase documents, project procurement procedures, and
project procurement plans and ensures compliance.
8. Supplier identification & Collaborates with project team to identify new suppliers and
selection supplier changes, and ensures customer approval for project
supplier list.
© ABB 2018 Page No: 459
planning. Typically managing through Consulting and Facilitating – 3
first line managers mainly in function Influencing - 3
area. Focus balances leadership and Analyzing & proposing solutions - 3
subject matter expertise. PL - Strategic Sourcing - 4
for human resource planning, Consulting and Facilitating – 2
selection, development and Influencing - 2
performance management. Analyzing & proposing solutions - 2
Management involves utilizing PL - Strategic Sourcing - 4
individual subject matter expertise. PL - Finance in PL - 4
PL - Logistics - 3
execution of tasks for an assigned Customer Focus & Quality – Team Leaders / Specialists level
area of responsibility. Ensures Innovation & Speed – Team Leaders / Specialists level
coordination of appropriate work
assignments for assigned area.
Typically responsible for performance Consulting and Facilitating – 2
reviews for team members. Influencing - 2
PL - Logistics - 2
© ABB 2018 Page No: 460
Job: Procurement & Logistics Manager

Typical Local Division Manager (or) Local Business Unit Job Ref: H001080. Version E
Reporting Line: Manager (or) Factory Manager
Mission Lead a team of procurement specialists to execute purchasing and logistics strategies
Statement: that support the business by optimizing costs, quality, and reliability of suppliers and
supplied products. Ensure execution in accordance with Company and Procurement &
Logistics (PL) instructions and procedures.
Main Account- 1. Sourcing strategy Implements effective sourcing strategies in line with business strategy
abilities: and regional/global Continuous Improvement Process Sourcing (CIPS)
strategy to ensure that suppliers have the capability and capacity to
meet current and future business requirements. Ensures all relevant
parties understand strategies and execute processes accordingly.
Ensures alignment between local PL activities and the PL centers.
2. Process In accordance with Group PL guidelines and local Division/Business Unit

objectives, implements programs to drive improvement in cost, quality
and delivery. Secures full utilization of Pro-Supply global supplier
relationship management platform according to relevant procedure, both
related to sharing of supplier information and to finding existing high
performing suppliers to ABB.
3. Procurement Manages planning and tracking of procurement activities, cost budgets,

emerging country spending and savings forecasts. Ensures buyers
minimize risk regarding quality and financial exposure by buying in
accordance with quality and commercial procedures and in accordance
with Company guidelines.
4. Monitoring Monitors the Procurement & Logistics processes and activities. Pro-
actively works to resolve issues related to procurement cost, quality and
delivery. Monitors and reports internal and supplier performance (KPIs),
quality issues and development actions. Supports conformance to ABB
Procurement & Logistics metrics.
5. Supplier Leverages CIPS category teams locally, regionally and globally to ensure
agreements appropriate supplier selection. Defines and establishes local standard
agreements with all major local suppliers. Provides and maintains
standard terms in purchase contracts/terms and conditions in line with
Company directives and guidelines.
6. People leadership Ensures (with HR Manager support) that the area of responsibility is
and development properly organized, staffed, skilled and directed. Guides, motivates and
develops direct and indirect subordinates within HR policies and Group
Procurement & Logistics excellence guidelines (knowledge management,
functional training, etc.). Responsible for coordinating PL talent
management and succession planning within assigned area.
© ABB 2018 Page No: 461
budget and policy recommendations
and medium term planning. Typically
managing through first line managers Consulting and Facilitating – 3
mainly in function area. Focus balances Influencing - 3
leadership and subject matter Analyzing & proposing solutions – 3
manager level with full responsibility for
human resource planning, selection, Consulting and Facilitating –2
development and performance Influencing - 2
management. Management involves Analyzing & proposing solutions - 2
utilizing individual subject matter PL - Strategic Sourcing - 3
expertise. PL - Finance in PL - 3
execution of tasks for an assigned area Customer Focus & Quality – Team Leaders / Specialists level
of responsibility. Ensures coordination Innovation & Speed – Team Leaders / Specialists level
of appropriate work assignments for
performance reviews for team Consulting and Facilitating – 2
members. Influencing - 2
PL - Logistics - 2
© ABB 2018 Page No: 462
Job: Supply Quality Manager

Typical Global Division (or) Global Business Unit (or) Global Job Ref: H001090. Version C
Reporting Line: Product Group PL Manager (or) Local Business Unit PL
Manager (or) Local Product Group PL Manager
Mission Guide and train Supplier Quality Engineers (SQE)/Managers and teams to drive excellence
Statement: in quality, delivery, compliance and sustainable performance. Ensure global processes are
understood and implemented. Provide quality and compliance status updates to PL
management team.
Main Account- 1. Supplier qualification Ensures the supplier qualification process is fully understood
abilities: and utilized and ensures the supply bases are, and remain, fully
qualified and compliant.
2. Supplier assessment Ensures supplier assessments (e.g. potential, scheduled,

(audit) special), including assessment reporting and findings (major,
minor or opportunities for improvement) are scheduled,
executed and followed-up.
3. Supplier development Ensures required supplier development processes are
established, understood and executed to develop and support
suppliers to secure ABB requirements are met.
4. Coaching and mentoring Coaches and mentors Supplier Quality and Development
Engineers (SQE/SDE). Works with PL management as needed to
develop standard supply base management and quality training
materials for local implementation.
5. Interface with other The role requires close cooperation with responsible buyers,
organizations and teams Supplier Quality Engineers (SQEs), Category Team Leaders
(CTLs) Operational Excellence, Sustainability & Compliance and
R&D/Engineering, and Projects, among others. Represents the
global division or global BU in the BF-PL global quality network
(as applicable).
6. Supplier performance Monitors and reports supplier performance (KPIs), quality issues
monitoring and development actions. Supports conformance to ABB quality
metrics.
7. Process and system Ensures full and appropriate utilization of Pro-Supply and other
utilization PL tools according to global PL/Quality procedures. Ensures full
utilization of local system for reporting, monitoring and
disposition of quality, on time delivery (OTD) and compliance.
Ensures supplier quality cost is reported according to ABB
procedure.
8. Quality projects Completes special quality projects, as required.
© ABB 2018 Page No: 463
line managers mainly in function area. Consulting and Facilitating – 3
Focus balances leadership and subject Influencing - 3
matter expertise. Analyzing & proposing solutions - 3
PL – Transport, Trade and Logistics – 3
L/M – D Manages teams with a focus on Safety & Integrity – Management / Senior Specialists level
operational execution; short/medium-term Customer Focus & Quality – Management / Senior Specialists level
selection, development and performance Consulting and Facilitating – 2
management. Management involves Influencing - 2
utilizing individual subject matter Analyzing & proposing solutions - 2
PL - Transport, Trade and Logistics - 2
L/M – E Supervises a team of employees in the Safety & Integrity – Team Leaders / Specialists level
performance reviews for team members. Consulting and Facilitating – 2
Influencing - 2
PL - Transport, Trade and Logistics - 2
© ABB 2018 Page No: 464
Job: Category Manager

Typical Global Division/Business Unit/Product Group Job Ref: H001110. Version D
Reporting Line: Procurement & Logistics Manager (or) Group
Procurement & Logistics Manager (or) Region
Transport Management Center Manager (or) Category
Manager (larger scope categories or geographic span)
Mission Develop, plan and implement Procurement & Logistics (PL) strategy focused on optimizing
Statement: costs, quality, delivery and reliability of suppliers and supplied products for an assigned
category or group of categories. Ensure execution in accordance with Company, PL and Supply
Base Management instructions and procedures.
Main Account- 1. Sourcing strategy Leveraging the Continuous Improvement Process Sourcing (CIPS)
abilities: process, implements effective sourcing strategies in line with business
strategy ensuring that the supply base/suppliers have the capability
and capacity to meet current and future business requirements.
Ensures all relevant parties understand strategies and execute
processes accordingly.
2. Procurement Manages planning and tracking of procurement activities, cost

budgets, emerging country spending and savings forecasts. Minimizes
risk regarding quality and financial exposure by buying in accordance
with quality and commercial procedures and in accordance with
Company guidelines.
3. Negotiation Negotiates agreements with main suppliers, and periodically renews

price lists, terms and conditions.
4. Contracts Adapts corporate contractual framework to the local business needs.

Recommends frame agreements to management, and executes upon
approval. Provides ongoing oversight and contract management with
suppliers.
5. Supplier agreements Ensures identification, investigation, and selection of appropriate

suppliers (focusing on quality, delivery, cost and sustainability) in
accordance with Company policies. Defines and establishes local
standard agreements with all major suppliers. Provides and maintains
standard terms in purchase contracts/terms and conditions in line
with Company directives and guidelines.
6. Special programs Designs and implements cost-out programs and/or processes to reach
financial targets.
7. Business continuity Applies and implements PL standards, tools, and processes focused on
business continuity for the assigned commodity or group of
commodities.
© ABB 2018 Page No: 465
8. Budget and Contributes to, and participates in setting and implementing budget
performance targets and targets within the framework. Ensures the Category sourcing
performance targets are achieved.
9. People leadership and Ensures (with HR Manager support) that the area of responsibility is
development properly organized, staffed, skilled and directed. Guides, motivates
and develops direct and indirect subordinates within HR policies and
Group Procurement & Logistics excellence guidelines (knowledge
management, functional training, etc.)
© ABB 2018 Page No: 466
E/S - B Established thought leader and Safety & Integrity – Leadership / Expert level
acknowledged expert both within Customer Focus & Quality – Leadership / Expert level
the organization as well as outside Innovation & Speed – Leadership / Expert level
of ABB. Often an Ownership & Performance – Leadership / Expert level
internationally recognized leader Collaboration & Trust – Leadership / Expert level
and contributor in field of Planning and prioritizing – 5
expertise. Leads development of Consulting and Facilitating – 5
breakthrough solutions for complex Influencing - 5
projects / challenges through Analyzing & proposing solutions - 5
mastery of own discipline and PL - Strategic Sourcing -5
thorough understanding of other PL - Finance in PL - 5
disciplines. Generally has a PL - Tender Management - 5
significant impact on the global PL - Negotiation Management - 5
organization. PL - Legal Aspects - 4
PL - Logistics - 4
and established knowledge of other
global in nature. Leads development Consulting and Facilitating – 4
of new solutions for complex Influencing - 4
projects / challenges. Imparts Analyzing & proposing solutions - 4
knowledge to other professionals PL - Strategic Sourcing -5
through coaching. PL - Finance in PL - 5
PL - Logistics - 4
traditional solutions. Consulting and Facilitating – 3
Comprehensive knowledge of Influencing - 3
related disciplines in the Analyzing & proposing solutions - 3
organization. Works independently, PL - Strategic Sourcing - 4
applying established standards and PL - Finance in PL - 3
professionals.
PL - Logistics - 3
© ABB 2018 Page No: 467
Job: Category Specialist
Typical Category Manager Job Ref: H001170. Version A
Reporting Line:
Mission Support regional/global sourcing initiatives either under the leadership of a

Statement: regional/global category manager or independently if under a defined threshold.
Purchase materials according to required technical specifications, price, delivery schedule
and terms. Ensure purchasing activities align with corporate purchasing policies and
procedures.
Main Account- 1. Sourcing strategy Supports the development and implementation of

abilities: regional/global sourcing strategies in close alignment
with the regional/global Category leader.
2. Negotiations Negotiates agreements with main suppliers, and periodically
renews pricelists, terms and conditions.
3. Excellence Runs benchmark studies for the category team and for
specific sourcing initiatives
4. Contract Management Creates local contract amendments to frame agreements on

behalf of a country and updates/maintains frame contracts.
5. Support Supports regional/global sourcing initiatives within a defined
set of categories, working closely with key stakeholders to
implement regional category strategies
6. Supplier performance On-boards new suppliers in close collaboration with the
respective local buyer and runs regular supplier evaluations
and provides supplier reports to Businesses and Category
Managers.
7. Orders Runs regional sourcing initiatives under a defined
threshold. Initiates purchase orders (PO) in the system,
according to the Purchase Requisitions and in alignment
with standard procedures, and confirms delivery with
suppliers, monitors and tracks supplier performance to
purchase order requirements.
8. Communication Fosters communication internally, externally, and between
different Divisions, Business Units and Functions and
supports the implementation of PL activities and initiatives in
the Region/Country through this clear communication.
© ABB 2018 Page No: 468
and established knowledge of other Ownership & Performance – Management / Senior Specialists level
disciplines. Impact tends to be Collaboration & Trust – Management / Senior Specialists level
global in nature. Leads development Planning and prioritizing – 4
of new solutions for complex Consulting and Facilitating – 4
projects / challenges. Imparts Influencing - 4
knowledge to other professionals Analyzing & proposing solutions - 4
through coaching. PL - Strategic Sourcing -5
PL - Logistics - 4
projects / challenges often thinking Ownership & Performance – Management / Senior Specialists level
independently to challenge Collaboration & Trust – Management / Senior Specialists level
traditional solutions. Planning and prioritizing – 3
Comprehensive knowledge of Consulting and Facilitating – 3
related disciplines in the Influencing - 3
organization. Works independently, Analyzing & proposing solutions - 3
applying established standards and PL - Strategic Sourcing - 4
instructs or coaches other PL - Finance in PL - 3
professionals. PL - Tender Management - 3
PL - Logistics - 3
established solutions. Building Collaboration & Trust – Team Leaders / Specialists level
knowledge of related disciplines in Planning and prioritizing – 1
the organization. May work under Consulting and Facilitating – 1
direct supervision or Influencing - 1
independently. May instruct and Analyzing & proposing solutions - 1
coach junior colleagues. PL - Strategic Sourcing - 3
© ABB 2018 Page No: 469
Job: Procurement & Logistics Engineering Manager

Typical Business Unit PL Manager or Product Group PL Job Ref: H001115. Version B
Reporting Line: Manager, BU Technology Manager or Product Group
Technology Manager
Mission Lead the interface between Procurement & Logistics (PL) and Research & Development
Statement: (R&D). Drive PL knowledge (market, suppliers, external intelligence) into the development
process to optimize cost, quality and technology. Translate R&D requests into PL
parameters for execution.
Main Account- 1. Leadership Leads all PL activities for Research and Development (R&D)
abilities: projects. Acts as interface between the Technology Project
Team, the Local Business Unit PL teams, the Product Group PL
team and the Business Unit PL Category Managers, ensuring
that project information is adequately shared between the
Project Team and the various PL teams.
2. Project management Drives the execution of the Gate Model process across the PL
organization, with critical contributions to the Make vs. Buy
process. Acts as key Business focal point for the revisions of the
PL Gate Model Check list.
3. New Business Collaborates with CRC and Business Technology Leadership to
Development understand current and future ABB innovation requirements and
actively scouts the market for new materials, technologies and
suppliers to identify potential acquisition targets and/or IP
partners. Leads the Supplier Relationship Management (SRM)
activities in collaboration with the PL Category Manager and
promotes the early involvement of preferred strategic suppliers
in the product development process.
4. Supplier/material Guides the PL team in finding new potential materials or

identification and selection suppliers for critical technologies. Selects, with the support of
affected PL teams, the prototype suppliers and final production
material suppliers, in line with product cost requirements, future
product footprint requirements, time-to market requirements
and PL strategies, while ensuring sustainable quality and cost.
5. Performance targets Responsible for initial cost and quality estimates and achieving
product cost and quality targets. Works to optimize the cost and
quality at all stages of the development projects including
investment and test cost.
6. Cost optimization Drives the optimization of cost at all stages of the development
projects including prototyping and testing. Compares and
develops the best value chain for the new products by
performing sophisticated design to cost, design for
manufacturability calculations and applying life cycle and total
cost of ownership analysis.
© ABB 2018 Page No: 470
7. Risk management Guides the PL Category Manager on all IP and compliance
requirements when developing the Collaborative Innovation
Partnerships with ABB’s preferred suppliers.

E/S - C Expert and individual Safety & Integrity – Management / Senior Specialists level
contributor within the Customer Focus & Quality – Management / Senior Specialists level
organization with in-depth Innovation & Speed – Management / Senior Specialists level
knowledge of own
knowledge of other Consulting and Facilitating – 4
disciplines. Impact tends Influencing - 4
to be global in nature. Analyzing & proposing solutions - 4
Leads development of
new solutions for complex PL - Strategic Sourcing - 4
projects / challenges.
Imparts knowledge to
other professionals PL - Legal Aspects - 3
through coaching. PL - Contract Management - 3
PL - Logistics - 3
R&D - Innovation - 3
R&D - Context - 3
R&D - Projects, processes and tools - 3
R&D - Risk and IP Management - 3
E/S - D Individual contributor Safety & Integrity – Management / Senior Specialists level
using in-depth knowledge Customer Focus & Quality – Management / Senior Specialists level
in a specific area to Innovation & Speed – Management / Senior Specialists level
execute complex or
specialized projects /
challenges often thinking Consulting and Facilitating – 3
independently to Influencing - 3
challenge traditional Analyzing & proposing solutions - 3
solutions. Comprehensive
knowledge of related PL - Strategic Sourcing - 3
disciplines in the
organization. Works
independently, applying PL - Legal Aspects - 2
established standards and PL - Contract Management - 3
instructs or coaches other PL - Supplier Management - 3
professionals. PL - Project Management - 4
PL - Logistics - 2
R&D - Context - 2
R&D - Risk and IP Management – 2
© ABB 2018 Page No: 471
Job: Procurement & Logistics Engineering Specialist

Typical Local Division/Business Unit PL Manager Job Ref: H001120. Version D
Reporting Line:
Mission Responsible for interface between Procurement & Logistics (PL) and Engineering. Drive PL
Statement: knowledge (market, suppliers, external intelligence) into the development process to
optimize with engineering cost, quality and technology. Translate engineering requests
into PL parameters for execution.
Main 1. Coordination Coordinates all PL activities for Research and Development

Accountabilities: (R&D) projects. Acts as interface between the Technology
Project Team, the Local Business Unit PL teams, the Product
Group PL team and the Business Unit PL Category Managers,
ensuring that project information is adequately shared
between the Project Team and the various PL teams.
2. Project management Responsible for all PL gate model activities, arranging project
PL gate meetings as required and creating and maintaining the
project related to PL documents.
3. Performance targets Responsible for initial cost and quality estimates and achieving
product cost and quality targets. Works to optimize the cost
and quality at all stages of the development projects including
investment and test cost.
4. Supplier/material Works with the local PL team and Business Unit Category
identification and selection Managers to find new potential materials or new potential
suppliers for critical materials. Selects, with the support of
local PL team and Business Unit Category Managers, the
prototype suppliers and final production material suppliers, in
line with product cost requirements, future product footprint
requirements and PL strategies, while ensuring sustainable
quality and cost.
5. Tactical procurement Manages directly with the suppliers for each project the
ordering and on time delivery of the prototype parts in line
with the critical project development and testing plan. Works
to minimize the prototype and out-turn sample delivery time
to reduce overall project timeline.
6. Cost optimization Works to optimize the cost at all stages of the development
projects including testing. Compares and develops the best
value chain for the new product considering packaging cost,
transportation and logistics cost, import duties and currency
risk.
7. Supplier development Supports the development of new lower cost suppliers to meet
the level required for sustainable quality and on time delivery.
© ABB 2018 Page No: 472
8. Risk management Manages supply risk by eliminating single sources for new
critical components.

challenge traditional solutions. Planning and prioritizing – 3
organization. Works Analyzing & proposing solutions - 3
established standards and PL - Strategic Sourcing - 3
professionals. PL - Negotiation Management - 2
PL - Logistics - 2
R&D - Context - 2
established solutions. Building Collaboration & Trust – Team Leaders / Specialists level
independently. May instruct and Analyzing & proposing solutions - 2
PL - Strategic Sourcing – 2
PL - Logistics - 1
R&D - Context - 1
© ABB 2018 Page No: 473
Job: Supplier Quality and Development Engineer (SQE/SDE)
Typical Procurement & Logistics Manager Job Ref: H001130. Version D
Reporting Line:
Mission Protect Customers via applying risk-oriented quality assurance methodologies and
Statement: corresponding supplier development.
Qualify potential and existing external suppliers of direct materials and services (DM&S).
Quality surveillance at supplier manufacturing site. Perform supply quality issue resolution
including supplier claims preparation. Identify and carry out development of supplier
capabilities and performance in order to implement Category strategy and mitigate risks.
Lead supplier performance evaluation and supplier quality development activities.
Establish and maintain local supplier quality related procedures & practices, based on
global procedures and secure full supplier management in ProSupply+.
Main Account- 1. Supplier (company) Drive the supplier qualification/re-qualification process and
abilities: qualification and ensure the supply base is and remain fully qualified and
Assessment (audit) compliant. Support supplier onboarding (buyer responsible). Do
risk assessment and based on this, plan and conduct, or ensure,
required supplier assessments including assessment reporting
and non-conformance reporting. Verify effective closure of
assessment non-conformances, by the supplier. Ensures each
supplier is in compliance with the ABB Supplier Code of
Conduct, ethics and corporate governance, ABB standards and
applicable regulatory requirements. Ensure every supplier is
linked to a GUID and all masterdata OK.
2. Supplier product Schedule, monitor and approve supplier part, material and
qualification and project subcontractor service activities, as applicable. Note:
surveillance requires often close coordination with other functions/experts
like engineering and where applicable includes PPAP, Production
Part Approval process. Perform required product surveillance at
supplier manufacturing site.
3. Issue resolution and Operationally lead and fast execute upcoming supply issues like
claims quality issues, late deliveries, non-conforming products or
project services. For any issue with likely root cause supplier,
prepare a claims case for the responsible buyer.
4. Supplier development By Lean6Sigma and risk-based methodologies, identify needed
improvements of supplier base capabilities and performance to
ensure conformance with Customer and ABB requirements and
the implementation of category strategy both on short and
long term. Perform assessments to establish a fact-based
baseline of current state. This via using standardized
assessments and when necessary build customized versions.
Establish development plans for identified areas based on the
assessments/ supplier data and carry out the development plan
with necessary resources from supplier and ABB. Ensure Early
Supplier Involvement (ESI) in product development activities to
maximize capture of supplier innovation and improvements in
Quality, Delivery, Cost and Risk level. Perform risk mitigation
activities on request from the organization. Coach and lead
team members involved in the development activities.
© ABB 2018 Page No: 474
5. Supplier performance Develop and support targeted suppliers to achieve ongoing
evaluation / monitoring conformity with Customer and ABB requirements and
continuous improvement in quality, e.g. reduction of variation
and cost or increase of sustainability, service/delivery
performance. Monitor and report supplier performance (KPIs),
quality issues, and development actions. Initiate and lead, or
support, required Supplier Performance Evaluations (SPE) and
secure that the results are shared with the supplier (buyer
responsible).
6. Process and system Define & develop with local unit counterparts (Sourcing, Quality,
development & utilization Operations, R&D / Technology) local quality procedures &
practices. Ensure that defined systems and practices are in line
with existing Group/Division/BU instructions and procedures.
Ensure full and appropriate utilization of ProSupply+ according
to global ABB procedure including required information for
supplier classification by our category teams is available.
Ensure full utilization of local system for reporting, monitoring
and disposition of quality and on time delivery (OTD). Ensure
supplier quality cost is reported according to ABB procedure.
7. Quality projects Complete special quality/quality management projects, as
required.
8. Interface with other The role requires close cooperation with category teams,
functions responsible buyers, Quality & Operations, Sustainability/HSE,
R&D/Engineering and project tender teams, among others.
Represents the “Voice of Supplier” to ABB, e.g. R&D,
Engineering, Procurement & Logistics, Quality, and
Manufacturing. Represents “Voice of Customer” to supplier.
9. Comments Based on local ABB organization, size and type of business
(Production / project), the role might be split in responsibilities
between several individuals/roles. Also technical
responsibilities (like product qualification/approval) between
SQE/SDE and engineering to be defined locally. Responsibility
splits with buyers, Category managers and local PL can be
decided locally (like for planning and lead SPE or supplier
development).
Note: project expediting is not part of the scope.
© ABB 2018 Page No: 475
Customer Focus & Quality – Management / Senior Specialists level
depth knowledge in a specific
area to execute complex or Ownership & Performance – Management / Senior Specialists level
specialized projects / challenges Collaboration & Trust – Management / Senior Specialists level
Comprehensive knowledge of Influencing - 3
related disciplines in the Analyzing & proposing solutions - 3
organization. Works
independently, applying PL - Supplier Management - 5
established standards and PL - Project Management - 4
instructs or coaches other PL - Operational Purchasing - 2
professionals.
PL - Logistics - 2
Q&OpEx - Quality Management - 4
Q&OpEx - Process Management – 3
Customer Focus & Quality – Team Leaders / Specialists level
theoretical learning or
Innovation & Speed – Team Leaders / Specialists level
knowledge of methods and Ownership & Performance – Team Leaders / Specialists level
technologies to execute work Collaboration & Trust – Team Leaders / Specialists level
organization. May work under Analyzing & proposing solutions - 2
direct supervision or
independently. May instruct or PL - Supplier Management - 4
coach junior colleagues. PL - Project Management - 3
PL - Logistics - 1
Q&OpEx - Quality Management - 3
Q&OpEx - Process Management – 2
© ABB 2018 Page No: 476
Job: Procurement & Logistics Specialist
Typical Local Division/Business Unit Procurement & Logistics Job Ref: H001140. Version D
Reporting Line: Manager (for local positions) (or) Procurement Team
Lead (for GBS Procurement & Logistics centers)
Mission Support the implementation, maintenance and compliance of Procurement & Logistics (PL)
Statement: Practice approved activities. Executes assigned activities based on the standard
procedures.
Main Account- 1. Procurement Designs and implements plans for local sourcing to reach the
abilities: business targets. Supports regional and global sourcing
initiatives as required. When working for GBS centers, support
specific assigned tasks related to sourcing, like e-sourcing
activities.
2. Excellence Applies and implements PL standards, tools and processes in

the area of responsibility to secure quality, delivery, cost and
sustainability.
3. Reporting Creates and updates reports, as required, following the ABB

standards.
4. Change management Executes and implements new directions within the area of
responsibility.
5. Compliance Applies standards on health, safety, environment and business

ethics within operational work, contract management and
negotiations.
6. Training Delivers and participates in training programs as required for

compliance and professional development.
7. Communication Executes effective and transparent communication internally,

externally and between different units and centers.
8. Process Standardizes processes and implements routines as per Group

directives/instructions.
© ABB 2018 Page No: 477
Comprehensive knowledge of related Consulting and Facilitating – 3
independently, applying established Analyzing & proposing solutions - 3
standards and instructs or coaches other PL - Strategic Sourcing - 3
professionals. PL - Finance in PL - 4
PL - Logistics - 3
disciplines in the organization. May work Consulting and Facilitating – 2
under direct supervision or Influencing – 2
independently. May instruct or coach Analyzing & proposing solutions - 2
junior colleagues. PL - Strategic Sourcing - 3
PL - Logistics - 2
a task, project or program basis. May Planning and prioritizing – 1
work under direct supervision or Consulting and Facilitating – 1
independently, generally delivering on Influencing – 1
pre-defined tasks. Analyzing & proposing solutions - 1
PL - Logistics - 1
© ABB 2018 Page No: 478
Job: Buyer
Typical Procurement & Logistics Manager (for local position) Job Ref: H001150. Version D
Reporting Line: (or) Procurement Team Lead (for GBS Procurement
centers)
Mission Purchase materials according to required technical specification, price, delivery schedule
Statement: and terms. Ensure purchasing activities align with corporate purchasing policies and
procedures.
Main 1. Supplier identification Identifies new suppliers in cooperation with relevant category
Accountabilities: team. Qualifies new suppliers in cooperation with Supplier
Quality and Engineering specialists.
2. Negotiations Negotiates agreements with main suppliers, and periodically

renews pricelists, terms and conditions.
3. Contracts Adapts corporate contractual framework to the local business

needs. Recommends frame agreements to management, and
executes upon approval.
4. Bid analysis Analyzes and evaluates bids in order to determine the optimal
value.
5. Sales support Supports bid and proposal teams by providing relevant market
information.
6. Goods received Tracks goods received to verify appropriate delivery and ensure
invoice processing.
7. Supplier performance Oversees supplier performance (on time delivery, quality, lead
time), and resolves performance issues.
8. Orders Initiates purchase orders (PO) in the system, according to the

Purchase Requisitions and in alignment with standard
procedures, and confirms delivery with suppliers, monitors and
tracks supplier performance to purchase order requirements.
9. Customer alignment Aligns supplier orders with customer requirements (based on

Enterprise Resource Planning (ERP) or Standard Operating
Procedures (SOP)/project requirements) in terms of content,
quality, delivery, sustainability and price.
10. Process alignment Conducts all Procurement & Logistcs activities for all goods and
services in accordance with policies and procedures. Ensures
Pro-Supply global supplier relationship management platform is
kept updated as defined in Pro-Supply procedure.
© ABB 2018 Page No: 479
level
organization. Works independently, applying Planning and prioritizing – 3
established standards and instructs or Consulting and Facilitating – 3
coaches other professionals. Influencing – 3
PL - Logistics - 3
organization. May work under direct Consulting and Facilitating – 2
supervision or independently. May instruct or Influencing – 2
coach junior colleagues. Analyzing & proposing solutions - 2
PL - Logistics - 2
project or program basis. May work under Planning and prioritizing – 1
direct supervision or independently, generally Consulting and Facilitating – 1
delivering on pre-defined tasks. Influencing – 1
PL - Logistics - 1
© ABB 2018 Page No: 480
Job: Procurement & Logistics Analyst

Typical Procurement & Logistics Manager (for local position) Job Ref: H001160. Version D
Reporting Line: (or) Procurement Team Lead (for GBS Procurement
centers)
Mission Responsible for data management, analyzing performance, identifying problems and
Statement: developing recommendations which support Procurement & Logistics (PL) department
activities.
Main Account- 1. Data analysis Gathers and interprets relevant data (cost, quality, demand
abilities: patterns, etc.) and provides analytical support e.g. site inventory
and material stock out analysis and trends, material availability
reports.
2. Reporting Develops and communicates periodic trend and performance

reports on a daily, weekly, monthly basis.
3. Problem solving Investigates problems, finds root causes and recommends

improvement to existing and planned PL processes.
4. Process improvement Leads/supports process improvement teams.
5. System support Provides SAP/BAAN MRP support to buyers, e.g. training

documents, coaching.
6. Purchasing process Coordinates daily material issues and communication -

alignment between production stock outs versus SAP stock
outs.
7. Material availability Analyzes inventory trends, reports findings. Supports ABCD part
analysis.
8. Raw material inventory Reviews material plans (planned orders) against actual.
© ABB 2018 Page No: 481
disciplines in the organization. May work Planning and prioritizing – 2
under direct supervision or independently. Consulting and Facilitating – 2Influencing - 2
May instruct or coach junior colleagues. Analyzing & proposing solutions - 2
PL - Logistics - 2
work under direct supervision or Planning and prioritizing – 1
independently, generally delivering on pre- Consulting and Facilitating – 1
defined tasks. Influencing - 1
PL - Logistics - 1
© ABB 2018 Page No: 482
Functional Area: Procurement & Logistics Job Family: Trade & Logistics
Job: Group Logistics Manager

Typical Group Function Head – Procurement & Logistics Job Ref: H002005. Version A
Reporting Line:
Mission Set the global Logistics strategy in line with Company and PL Practice strategy for areas
Statement: such as Trade & Logistics, Process & Excellence, Finance, Risk Management, Supply Base
Management & Quality and TMC. Drive the implementation of global PL initiatives and
monitor performance and global PL Key Performance Indicators (KPIs).

abilities: global PL strategy for areas such Trade and Logistics, Process &
4. Process excellence Leads the development and oversees implementation of PL
processes in all Divisions, Regions and TMC. Continuously
benchmarks peer companies and world-class performers.
5. Special projects Leads special projects with long term global PL strategy focus
in alignment with Company and PL Practice strategy.


and the employee. Manages the succession planning for lead.
Trade & Logistics positions. Coordinates talent management
processes regionally with Regions/Countries and in the TMC.
© ABB 2018 Page No: 483
longer term strategic Customer Focus & Quality – Leadership / Expert level
planning and policy development. Innovation & Speed – Leadership / Expert level
Leadership of one or more Ownership & Performance – Leadership / Expert level
depth knowledge of company's goals
and plans. Clear focus on Planning and prioritizing – 4
organizational leadership over Consulting and Facilitating – 4
subject matter expertise. Managing Influencing - 4
through sub-managers. Analyzing & proposing solutions - 4
development. Typically, accountable Innovation & Speed – Management / Senior Specialists level
planning. Typically managing Planning and prioritizing – 3
function area. Focus balances Influencing - 3
leadership and subject matter Analyzing & proposing solutions – 3
expertise.
PL - Logistics - 5
© ABB 2018 Page No: 484
Job: Global Logistics Manager

Typical Group Trade & Logistics Manager Job Ref: H002010 Version C
Reporting Line:
Mission Set the global Trade & Logistics (PL) strategy in line with Company and PL Practice
Statement: strategy for areas such as Trade & Logistics, Process & Excellence, Finance, Risk
Management, Supply Base Management & Quality and the Transport Management Centers
(TMC). Drive the implementation of global PL initiatives and monitor performance and
global PL Key Performance Indicators (KPIs).
abilities: global PL strategy for areas such as Trade & Logistics, Process &
4. Process excellence Leads the development and oversees implementation of Trade &
Logistics processes in all Divisions, Regions and TMC.
Continuously benchmarks peer companies and world-class
performers.
5. Special projects Leads special projects with long term global Trade & Logistics
strategy focus in alignment with Company and PL Practice
strategy.

within HR policies, for the benefit of both ABB and the
employee. Manages the succession planning for lead. Trade &
Logistics positions in the Regions/Countries and in the TMCs.
Regions/Countries and in the TMCs.
© ABB 2018 Page No: 485
development. Typically, accountable Innovation & Speed – Management / Senior Specialists level
for budget and policy Ownership & Performance – Management / Senior Specialists level
recommendations and medium-term Collaboration & Trust – Management / Senior Specialists level
planning. Typically
managing through first line managers Planning and prioritizing – 3
mainly in function area. Consulting and Facilitating – 3
Focus balances leadership and subject Influencing - 3
matter expertise. Analyzing & proposing solutions – 3
for human resource planning, Planning and prioritizing – 2
selection, development and Consulting and Facilitating – 2
Typically responsible for performance Planning and prioritizing – 2
reviews for team members. Consulting and Facilitating – 2
Influencing - 2
© ABB 2018 Page No: 486
Job: Region Logistics Manager

Typical Group Procurement & Logistics Manager - Global Logistics (or) Job Ref: H002030. Version C
Reporting Line: Global Head of Logistics Procurement and Solutions
Mission Drive logistics quality and cost improvements, establish and maintain governance
Statement: structures at Region level in line with global strategy.
Main Account- 1. Planning Implements and maintains Global and Business Unit logistics
abilities: strategy and policy at Region level.
2. Costs and quality Drives cost savings in Region logistics spend, saving cost via
quality improvement initiatives, process standardization and
rate negotiations with selected suppliers.
3. Audits and reporting Performs forwarder and factory transportation quality audits in
the Region. Establishes and maintains regional management
reporting related to cost of poor quality, savings, spend and
volumes.
4. Training Ensures appropriate Region/Country transportation training is

carried out, either through personal delivery or via others.
5. Budget and performance Contributes to, and participates in setting and implementing
targets budget and targets within the framework. Ensures the Trade &
Logistics sourcing performance targets are achieved.
6. Support Project manages and assists Global and/or Local Business Unit
with complex issues and opportunities.
within HR policies, for the benefit of both ABB and the
employee. Manages the succession planning for lead PL
positions in the Division/Business Unit/Product Group.
Divisions/Business Units/Product Groups.
© ABB 2018 Page No: 487
through first line managers mainly in Planning and prioritizing – 3
function area. Focus balances leadership Consulting and Facilitating – 3
and subject matter expertise. Influencing - 3
term operational/tactical responsibilities. Innovation & Speed – Management / Senior Specialists level
planning, selection, development and Planning and prioritizing – 2
performance management. Management Consulting and Facilitating – 2
involves utilizing individual subject matter Influencing - 2
expertise. Analyzing & proposing solutions - 2
© ABB 2018 Page No: 488
Job: Country Trade Compliance Manager (CTCM)

Typical Country Managing Director or Country CFO or Country Job Ref: H002033. Version A
Reporting Line: Legal Council and functionally to Transport
Management Center (TMC) Manager
Mission Responsible for the implementation of ABB`s Trade Program. Manages Country Trade
Statement: Operations in close cooperation with the respective ABB Transport Management Center,
covering Import and Export transactions and ensure the proper handling of import duty
expense and other customs related fees by ABB`s business operations.
Main Account- 1. Strategy and planning Provide strategic input to management on footprint and
abilities: sourcing strategies to maximize use of trade preference
agreements and minimize duty costs.
2. Cost and quality Achieve cost reductions through the implementation and use of
Trade preference Agreements; Duty Drawback; Bonded
warehouses etc.
3. Governance Create, maintain and implement written Country Import and

Export compliance procedures as directed by the GTCO and
GTOM and RTOM and in accordance with Group policy and
requirements. Ensure local procedures are established and
responsibilities assigned for accurate HTS and ECCN
classification of all import and exported products/technology
with respect to relevant national regulations. Control procedures
for screening all proposed exports with respect to relevant
export control requirements. Advise senior management of the
status of the import and export compliance program as well as
relevant changes in import / export laws/regulations.
4. Risk Management Manage risk exposure to fines, penalties, sanctions for non-
compliance
5. Training Provide training to the LBU personnel to whom specific trade

operations and/or compliance responsibilities have been
delegated and implement general training program for all in-
country LBU employees.
6. Support Lead the administration of GTS Compliance System deployed by

the organization to support the trade compliance process.
Advise in-house legal counsel; appropriate senior management;
and GTCO of any suspected export control violation.
© ABB 2018 Page No: 489
7. Audit & Reporting Implement procedures to maintain company/operating-unit
Import and Export records in accordance with ABB`s Records
Management policies. Conduct selected annual “self-audits” of
the Country Import/Export Control Program. Notify the Global
Trade Compliance Officer of sensitive export control cases and
follow the necessary guidelines to address and resolve issues.

through first line managers mainly in Planning and prioritizing – 3
function area. Focus balances leadership Consulting and Facilitating – 3
and subject matter expertise. Influencing - 3
responsibilities. Often the first manager
level with full responsibility for human
resource planning, selection, Planning and prioritizing – 2
development and performance Consulting and Facilitating – 2
management. Management involves Influencing - 2
utilizing individual subject matter Analyzing & proposing solutions - 2
expertise.
© ABB 2018 Page No: 490
Job: Transport Management Center (TMC) Manager

Typical Region Logistics Manager Job Ref: H002035. Version B
Reporting Line:
Mission Responsible to successfully implement and continuously optimize the TMC operation by
Statement: effectively managing daily operational KPI’s and by driving the continuous improvement of
TMC processes, tools and services. Identify and drive off- and near-shoring opportunities.
Main Account- 1. Process development Follow a structured process of identifying improvement areas,
abilities: defining root causes and applying process improvement
methodologies as well as active change management.
Standardization of transportation processes - ensures all
parties involved follow the nominated processes for transport
execution.
2. Performance Monitor and manage the performance delivery of Team via

frequent KPI supported reviews.
3. Service Quality Ensure the service quality and productivity levels of the TMC are
met, by hiring the right quality and amount of resources.
Accountability for delivery against internal and external Service

Level Agreements.
4. Shipping Ensures compliance of shipping with all local and global

regulations, whilst optimizing the distribution network and
customs procedures and taking full advantage of possible free
trade benefits.
5. Best Practices Implement pre-defined Best Practices as well as also identify

and describe his/her own Best Practices to ensure high
standard and high quality operations across the TMC’s.
6. Issues resolution Work closely with transport partners on resolving issues and
providing direction.
7. Projects Share, launch and deliver continuous improvement projects

within transportation area.
8. Budget and performance Delivers on budget and targets within the framework. Ensures
targets the Logistics performance targets are achieved.
and the employee.
© ABB 2018 Page No: 491
for human resource planning, Planning and prioritizing – 2
selection, development and Consulting and Facilitating – 2
Typically responsible for performance Planning and prioritizing – 2
reviews for team members. Consulting and Facilitating – 2
Influencing - 2
© ABB 2018 Page No: 492
Job: TMC Transport and Trade Specialist

Typical Region Logistics Procurement and Solutions Manager (and) Job Ref: H002060. Version C
Reporting Line: functionally to Transport Management Center (TMC) Manager
Mission Supports Business Function and/or Business Excellence Centers to ensure goods are
Statement: shipped whilst meeting quality, legal and costs parameters. Develop, maintain and
improve transport/logistics processes to optimize inbound and/or outbound product and
material delivery to external and internal clients.
Main 1. Planning Utilizes various transportation software systems to facilitate

Accountabilities: material movement, planning and scheduling. Customs and
trade applications.
2. Scheduling Prepares and updates monthly logistics schedule to ensure

deliveries to production locations and coordinates product
delivery schedule with customers.
3. Tracking Coordinates daily activities to track location and movement of

inventory finished goods and raw materials via all transport
modes, and re-routes freight as needed to meet demands and
minimize cost. Communicates fulfilment status to Logistics
and Sales organizations as appropriate.
4. Service providers Works closely with transport service providers and brokers to
assure efficient and effective execution of processes, assists in
obtaining necessary transport permits and codes and prepares
proper transportation paperwork and import and export
documentation.
5. Data management Supports the development and implementation of improved

processes and systems and maintains master data.
© ABB 2018 Page No: 493
challenge traditional solutions. Planning and prioritizing – 3
organization. Works Analyzing & proposing solutions - 3
instructs or coaches other PL - Legal Aspects - 3
professionals. PL - Project Management - 4
independently. May instruct or Analyzing & proposing solutions – 2
E/S - F Individual contributor using prior Safety & Integrity – Individual Contributor level
Customer Focus & Quality – Individual Contributor level
theoretical learning or knowledge
of methods and technologies to Ownership & Performance – Individual Contributor level
execute work assignments using Collaboration & Trust – Individual Contributor level
knowledge of related disciplines in Consulting and Facilitating – 1
the organization. May work under Influencing - 1
direct supervision or Analyzing & proposing solutions – 1
independently. May instruct or
coach junior colleagues. PL - Negotiation Management - 2
© ABB 2018 Page No: 494
Job: TMC Transport Administrator
Typical Transport Management Center (TMC) Manager or TMC Job Ref: H002070. Version C
Reporting Line: Transport and Trade Specialist
Mission Ensure inbound and /or outbound product delivery and tracking.
Statement:
Main Account- 1. Delivery execution Ensures shipments are sent on time and according to defined
abilities: plan and schedule.
2. Documentation Prepares administrative transportation documentation for the

external warehouse. Fulfils shipping, packing and marking
procedures per project requirements in compliance with
governmental regulations. Verifies vendor certificates and
submits appropriate documentation for credit letters.
3. Forwarders Releases shipments to forwarders based on vendor packing

lists. Provides administrative support in the identification and
selection of forwarders for domestic/export transportation.
4. Logistics group Liaises with transportation/logistics group for freight quotes,

documentation, and delivery.
5. Import/export operations Generates documentation for credit letters and ensures

inclusion of the documentation with shipments to ensure
compliance with all export/ import rules and regulations.
6. Archive Archives all documentation regarding shipping and delivery to

the customer.
© ABB 2018 Page No: 495
the organization. May work under direct Planning and prioritizing – 1
supervision or independently. May instruct Consulting and Facilitating – 1
or coach junior colleagues. Influencing - 1
Analyzing & proposing soluti1ns - 1
focus on organizing and coordinating on a
task, project or program basis. May work
under direct supervision or independently, Planning and prioritizing – 1
generally delivering on pre-defined tasks. Consulting and Facilitating – 1
Influencing - 1
Analyzing & proposing soluti1ns - 1
© ABB 2018 Page No: 496
4.10 Functional Area – Service
The purpose of Service is to offer to external customers professional technical service solutions that maintain,
repair, and optimize use of installed products, systems and solutions. The services improve equipment productivity,
minimize costs throughout the complete lifecycle and extend the useful equipment life. The services provide the
customer with a level of increased availability and reliability of operations. Service team members understand
customer products, systems, applications and processes and offer unique product or system knowledge and
experience to the customer typically not available within the customer’s workforce. Service team members provide
customers a regular contact, guarantee quick response time, and actively promote appropriate service offering to
add value for the customer.
Job Family – Service
Service jobs provide on and off-site technical Service support and solutions to external customers in any service
category such as: service agreements; spares and consumables; installation and commissioning; maintenance;
repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services,
replacements.
Job Family – Technical Training
Technical training jobs design and deliver to ABB employees and customers target-group-oriented technical
training related to applicable technologies.
© ABB 2018 Page No: 497
Service Group Function Head - Service Leadership/Management A, B
Global Division Service Manager Leadership/Management A, B
Global Business Unit Service Manager Leadership/Management B, C
Region Service Manager Leadership/ Management A, B
Country Service Manager II Leadership/ Management B, C
Country Service Manager I Leadership/ Management B, C
Service Sales Manager Leadership/ Management B, C, D
Service Manager Leadership/Management C, D
Service Team Leader Expert/ Specialist D, E
Service Sales Specialist Expert/ Specialist C, D, E, F
Principal Service Engineer Expert/Specialist C
Senior Service Engineer Expert/Specialist D
Service Engineer Expert/Specialist E
Program Implementer Expert/ Specialist D, E
Service Coordinator Expert/Specialist E, F
Service Technician Technician E, F
Technical Technical Training Manager Leadership/Management D, E

Training
Technical Trainer Expert/Specialist D, E
Technical Training Coordinator Expert/Specialist E, F
© ABB 2018 Page No: 498
Functional Area: Service Job Family: Service
Job: Group Function Head – Service

Typical EC member (or) more senior GFH Job Ref: I001010. Version A
Reporting Line:
all countries.
the acknowledged company expert, with consulting

and audited.
© ABB 2018 Page No: 499
ABB’s workforce.
© ABB 2018 Page No: 500
Job: Global Division Service Manager

Typical EC - Global Division President Job Ref: I001020. Version B
Reporting Line:
Mission Implement and further develop the Group Service strategy in the Division. Lead the growth
Statement: of the Service business through the Business Units and manage the Service organization to
ensure achievement of performance targets.
Main Account- 1. Service strategy Develops the Division Service strategy together with the
abilities: relevant Business Units. Drives collaboration between the
Business Units and between the Divisions. Represents Division
in Service Council and Service in Division Management team.
2. Service growth Leads projects to develop new growth levers for Service and
implementation of pilot platforms for selected initiatives.
3. Performance targets Sets sales targets for global Business Units, defines
accountabilities and monitors and supports the Business Units
in their implementation.
4. Reporting Tracks the performance of the Business Units and consolidates
Division results as a sum of the individual Business Units.
Drives, monitors and tracks implementation of Business Unit
specific how-to-win initiatives. Consolidates reporting on entire
Service portfolio.
5. Operational excellence Drives Service as a global execution vehicle with consistent
delivery and performance capabilities with a focus on quality
and customer satisfaction. Invests in global process and tools
to drive operational excellence and continuous improvement of
the business.
6. Health, safety and Supports the Business Units to establish a culture of health,
integrity safety and integrity across the Service organization.
within HR policies.

Responsible for corporate business strategies with a
longer-term focus. Clear focus on developing the
company's goals and plans. Responsible for
motivating large populations of ABB’s workforce.
and plans. Clear focus on organizational leadership
over subject matter expertise. Managing through
sub-managers.
© ABB 2018 Page No: 501
Job: Global Business Unit Service Manager
Typical Global Division Service Manager Job Ref: I001030. Version B
Reporting Line:
Mission Implement and further develop the Division Service strategy in the Business Unit. Lead the
Statement: growth of the Service business through the local Business Units and Product Groups and
manage the Service organization to ensure achievement of performance targets.
Main Account- 1. Service strategy Contributes to the development of the Division Service strategy
abilities: and drives its execution within the Business Unit. Leads the
development of product/ system service strategies with the
local Business Units and Product Groups. Ensures systematic
research and development to secure the Service product
pipeline. Validates Business Unit Service and to deliver sales
channel strategy by Country. Collaborates with other Business
Units and Divisions to maximize opportunities for the Service
organization. Represents Business Unit in Division Service
Management team and represents Service at Business Unit
management meetings and other Business Unit Service forums.
2. Service growth Leads the development of in-depth market knowledge and
ensures acquired information is shared with the local Business
Units for their use. Invests and drives initiatives for profitable
growth and increased market penetration of the Business Unit
through Service sales. Develops Business Unit specific service
product/system concepts and materials for marketing
purposes. Drives global market transparency process through
Local Business Units/Product Groups.
3. Performance targets Determines Service sales targets for the local Business Units.
Takes responsibility and accountability for the profit and loss of
the Global Service business unit.
4. Customer approach Ensures Service organization is aligned with Business Unit
defined accounts. Coordinates service oriented customer
feedback loops. Ensures proper staffing of Service sales
function and local markets.
5. Service organization Leads coordination of the global Business Unit Service footprint
(service hubs, repair shops, warehouses, parts logistics, etc.).
6. Operational excellence Implements agreed delivery and performance standards to

ensure consistency in quality and customer satisfaction across
the Business Unit based on Group and Division Service
strategies. Ensures that the Business Unit operates,
continuously improves and adapts to changing market needs.
7. Health, safety and Drives Service safety as a top priority. Enforces and ensures a
integrity Service safety and integrity culture throughout the Service
organization.
within HR policies. Determines required capacity and skills of
Service employees and invests in growing that capacity and
capability.
© ABB 2018 Page No: 502
Specialists level
© ABB 2018 Page No: 503
Job: Region Service Manager

Typical Region President (and) functionally to Group Function Job Ref: I001040. Version B
Reporting Line:
Head – Service
Mission Implement and further develop the Group Service strategy in own area of responsibility.
Statement: Lead the growth of the Service business through countries and Local Divisions/Business
Units/Product Groups to ensure achievement of performance targets.
Main Account- 1. Service strategy Participates in the creation and roll out of the Service strategy. Drives
abilities: the localization and implementation of the Service strategy across
the Business Units within the Region. Represents Service at the
Region Management team and the Region at the Service Council.
2. Service growth Develops and drives local growth initiatives with the Local Business
Units/Product Groups. Recognizes white spots and builds and
supports business cases for Global Business Unit investment
opportunities. Manages entries into new markets together with the
Division/Business Unit. Leads cross-country and cross-Business Unit
Service mergers and acquisitions.
3. Performance targets Participates with the Divisions in establishing financial targets.
Reports progress on strategy implementation across the Region.
4. Customer approach Drives improvement in Service Net Promoter Scores (NPS) across the
Region, building a sustainable customer approach to ensure overall
global client growth, satisfaction and retention. Leads processes to
reconcile diversity between the Divisions and capitalize on Division
synergies in order to shape one voice for Service at ABB.
5. Sales Leads Service sales and account management, working with
customers at the top level to position ABB as a service provider and
supporting Divisions and Business Units to build up the local
presence and local Service stations. Leads installed base (IB)
management, identification and market analyses.
6. Operational Ensures implementation of standard Service platforms across the
excellence Business Units. Promotes synergies and develops Service delivery
processes to drive efficiency. Drives operational excellence and
continuous improvement of the business, promoting sharing of
experience and leading practices in Service across the Regions and
Business Units.
7. Service organization Responsible for optimizing the Service delivery process. Leads
consolidation of functions across the Region where applicable, e.g.
training, logistics and spares. Leads in the identification and
building of hubs to serve across geographies.
8. Health, safety and Drives day to day Service safety and integrity and implements Group
integrity initiatives in order to embed a culture of health and safety and
integrity across the organization.
9. People leadership Drives the development of local capabilities and the implementation
and development of cross-Business Unit development and training programs. Leads
development of domain expertise.
© ABB 2018 Page No: 504
ABB’s workforce.
© ABB 2018 Page No: 505
Job: Country Service Manager II

Typical Region Service Manager (and) Country Managing Job Ref: I001050. Version C
Reporting Line:
Director
Mission Implement and further develop the Group Service strategy in own area of responsibility.
Statement: Lead the growth of the Service business through countries and Local Divisions/Business
Units/Product Groups to ensure achievement of performance targets.
Main Account- 1. Service strategy Ensures implementation of Service strategy across the Business
abilities: Units within the Country, in line with global and regional initiatives
and providing both challenge and support for the local portfolio.
Reports progress on implementation of Group strategy within the
Country back to Group. Represents Service at the Country
Management team and the Country at the Region Service team. May
have oversight of other smaller countries.
2. Tools and processes Conducts local Service operational maturity assessment (SOMA) and
market analysis. Develops appropriate installed base (IB)
management tools and processes for use by Business Units.
Implements the Service account management concept and the
common sales platform.
3. Customer approach Ensures consistent implementation and development of “how-to-
win” initiatives and development of processes and practices based
on customer feedback. Drives improvement in Service Net Promoter
Scores (NPS) in the Country. Leads the development of Customer
Contact Management (CCM) at Country level.
4. Service growth Manages business-led collaboration within the Service team in the
Country. Helps to identify white spots and to define strategies to
increase the coverage of the installed base. Supports entries into
new markets, cross-Business Unit Service mergers and acquisitions,
and other local growth initiatives.
5. New levers Participates in and contributes to new growth lever projects (such as
development of the consulting framework; development of a data
driven Service platform) and regional/local alliances.
6. Operational Promotes synergies and develops Service delivery processes to drive

excellence efficiency based on Group Service strategy. Drives operational
excellence and continuous improvement of the business focusing on
customer satisfaction. Promotes sharing of experience and leading
practices in Service globally and shares success stories.
7. Health, safety and Ensures Service safety and integrity and promotes a culture of health
integrity and safety and integrity across the organization.
8. People leadership Ensures the implementation of cross-Business Unit development and
and development training programs and the development of domain expertise.
© ABB 2018 Page No: 506
Specialists level
Health & Safety - 5

Service Mindset - 5
© ABB 2018 Page No: 507
Job: Country Service Manager I (Small Country)

Typical Country Managing Director (and) Oversight Country Service Job Ref: I001055. Version A
Reporting Line:
Manager
Mission Implement and further develop the Group Service Strategy in own area of responsibility.
Statement: Lead the profitable growth of the Service business in the country, to achieve performance
targets. Ensure consistent implementation, development and monitoring of growth and
“how-to-win” initiatives and service delivery processes to drive efficiency and
standardization and to achieve both high customer satisfaction and business profitability.
Main Account- 1. Service Strategy Ensures implementation of Service strategy within the Country,
abilities: in line with global divisional, BU and regional initiatives. Reports
progress on implementation of Group strategy within the
Country back to CMD and Oversight country Service
Management. Represents Country Service at the Country
Management team and at the Oversight Country Service team.
2. Performance targets Drives the overall ABB Service in the country and determines
Service sales and delivery targets. Takes responsibility and
accountability for the profit and loss of the country Service
organization. Drives the annual budget setting via Order
Commitment Sheet for service business and responsible for
delivering/exceeding annual service budgets (Safety, Orders,
Revenues, Profit and Cash).
3. Tools and Processes Implements and monitors progress of cross functional tools
and processes (HSE, FSM, CSC, SOMA, NPS, Training &
Development). Implements the Service account management
concept and the common sales platform. Implementation of
BU/Division specific initiatives
4. Service growth Lead the service growth with responsibility of the growth
initiatives. Responsible of implementation of the “how-to-
win’s”. Manages business-led collaboration and facilitates cross
segment commercial arrangements associated with bundled
service offerings. Identify white spots and to define strategies
to increase the coverage of the installed base. Drives the
entries into new markets and other local growth initiatives. Sets
up local service stations.
5. Customer Approach Ensures consistent implementation and development of “how-
to-win” initiatives and development of processes and practices
based on customer feedback. Drives improvement in Service
Net Promoter Scores (NPS) in the Country. Leads the
development of Customer Contact Management (CCM) at
Country level and takes responsibility of all local customer
facing activities.
6. New Levers Drives the new growth lever projects (such as development of
the consulting framework; development of a data driven.
Service platform) and regional/local alliances.
© ABB 2018 Page No: 508
7. Operational Excellence Promotes synergies and develops Service delivery processes to
drive efficiency based on Group Service strategy. Drives
operational excellence and continuous improvement of the
business focusing on customer satisfaction. Promotes sharing
of experience and leading practices in Service globally and
shares success stories.
7. Health, safety & integrity Drives Service Safety and enforces a Service safety and integrity
culture throughout the Service organization.
8. People leadership and Responsible for hire/fire of service team in country. Ensures
development that the area of responsibility is properly organized, staffed,
skilled and directed. Guides, motivates and develops direct and
indirect subordinates. Improves service availability, provides
training and develops capabilities and competencies.

Specialists level
© ABB 2018 Page No: 509
Job: Service Sales Manager

Typical Service Manager (or) Country Service Manager Job Ref: I001140. Version A
Reporting Line:
Mission Ensure successful implementation of the service sales strategy for assigned area, to
Statement: profitably achieve qualitative and quantitative targets for life cycle management, service
products and solutions. Analyze service market potential, with full focus on installed base
(IB) penetration and ensure customer relationship management. Lead and develop the
Service Sales team to exceed the sales targets through high performance in order to ensure
high levels of customer satisfaction.
Main Account- 1. Service sales Creates, plans and implements service sales strategy by increasing the
abilities: strategy installed base (IB) penetration, effectively utilizing ServIS (the approved
Service database). Promotes value add service product offerings
supporting Life Cycle Management (LCM).
2. Volume and Achieves service sales volume by ensuring the team sells entire service
profit portfolio. Participates in negotiations of major contracts to secure service
sales volume.
3. Service sales Ensures achievement of service sales targets, providing cost effective
targets solutions to the customers and initiating improvement plans as needed.
4. New In collaboration with the Service sales team generates and identifies
opportunities service sales leads by analyzing the IB potential and targeting those new IB
opportunities from emerging trends with the Service solutions available.
Determines account and acquisition plans to support growth.
5. Customer Establishes long term customer relationships with key customers and
approach decision makers by understanding the requirements, regulations and
exhibiting high expertise in technical solutions and products. Ensures
customer satisfaction issues are registered and responded to by team.
6. Sales process Supports the team by participating in sales activities when needed.
Responsible for feedback on sales development, distribution of resources
for service sales activities and the current status of the market.
Collaborates with Business Units and account teams to position different
service offerings. Evaluates and shares relevant information on installed
base data, sales leads, customer’s and competitor’s solutions and
marketing trends with the team.
7. Health, safety Monitors client financial status and reports any changes regarding risk to
and integrity relevant internal partner teams. Identifies and manages potential risks
relating to contract agreements across customers/channels. Drives health
and safety practices in own unit.
8. People Drives sales efficiency by ensuring adequate selling skills for service sales
leadership and team members and that the area of responsibility is properly organized,
development and staffed. Coaches the team in formulating sales plans, in negotiating,
and in developing customer segment expertise. Actively demonstrates
one ABB approach and guides direct and indirect subordinates.
© ABB 2018 Page No: 510
leadership over subject matter expertise. Service Mindset - 5
Service Mindset - 4
Service Market & Business Intelligence - 4
Sales Process and Tools- 4
Sales Contract & Risk management - 3
expertise.
Service Mindset - 4
Service Market & Business Intelligence - 3
Sales Process and Tools- 3
© ABB 2018 Page No: 511
Functional Area: Functional Area Job Family: Service
Job: Service Manager

Typical Hub/Local Business Unit Manager (or) Local Business Unit Job Ref: I001070. Version C
Reporting Line: Service Manager (or) Country Service Manager (or) Local
Mission Implement Service strategy and drive Service growth locally at the respective local unit
Statement: level. Lead the Service organization and is responsible for the P&L to achieve performance
targets and to optimize the utilization of service resources.
Main Account- 1. Service strategy Drives implementation of the Service strategy as a member of
abilities: the local management team. Ensures corresponding plans are
implemented consistently in the Service organization through
collaboration with other businesses/hub.
2. Performance targets Drives, implements, reports and monitors performance targets
as part of the global (or) local unit P&L (financial, productivity,
investments, customer satisfaction, operational excellence,
etc.).
3. Service delivery Runs the day to day Service business to ensure profitable
growth and improvement of Service productivity. Implements
agreed delivery and performance standards to ensure
consistency in quality and customer satisfaction.
4. Customer approach Executes the (global) service and delivery sales channel
strategy within the local unit. Implements productized Service
offerings and materials for marketing purposes, and invests in
Service Sales to increase market penetration. Builds sustainable
customer relationships to ensure local client growth,
satisfaction and retention together with Sales. Supports Sales
resources in customer meetings. Drives consistent
development of processes and practices based on customer
feedback (Net Promoter Score (NPS)).
5. Operational excellence Invests in improving the quality of existing Service products
and in developing new Service products to expand the portfolio
in line with global direction.
6. Health, safety & integrity Is responsible for health and safety of the local Business
Unit/Product Group Service team. Enforces a Service safety and
integrity culture throughout the Service organization.
development staffed, skilled and directed. Guides, motivates and develops
direct and indirect subordinates. Improves service availability,
provides training and develops capabilities and competencies.
© ABB 2018 Page No: 512
Specialists level
Health & Safety - 5

Service Mindset - 5
Specialists level
expertise.
Health & Safety - 4
Service Mindset - 4
© ABB 2018 Page No: 513
Job: Service Team Leader

Typical Service Manager Job Ref: I001080. Version B
Reporting Line:
Mission Supervise a team of Service Engineers and Service Technicians and contribute to the
Statement: execution of the Service strategy and Service growth by focusing on delivering timely, high-
quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for
customers. Drive Service achievements through effective planning and allocation of
resources in accordance with standard processes, procedures and safety guidelines.
Main Account- 1. Service delivery Ensures planning and execution of various Service activities carried out
abilities: both off and on site. Drives and monitors Service execution with
respect to the agreed terms of schedule, quality, cost, margin, and
2. Performance Allocates, drives and monitors work to projects based on order
targets content, delivery time, competencies and workload. Effectively utilizes
available resources through proper planning and scheduling to meet
delivery targets (e.g. OTD, response time, ordered service offerings,
update of installed based data).
3. Materials and Ensures work assignments are accurately classified as warrantee or
warrantees non-warrantee status. Ensures that materials and components to feed
Service delivery are provided optimizing cost, stock and timing.
5. Customer Collaborates within local service units and with other Service teams to
approach promote One ABB approach towards customers. Builds sustainable
customer relationships to ensure local client growth, satisfaction and
retention together with Sales. Drives consistent development of
processes and practices based on customer feedback (Net Promoter
Score (NPS)).
6. Operational Drives continuous service productivity improvement activities in the
excellence assigned Service team in collaboration with the Operational Excellence
team. Utilizes efficient tools (e.g. Mobile Service Assist (MSA)) to
streamline Service processes and applications to support the
customer. Ensures the transfer of Service findings to the
product/system local units for improvement of their offerings.
7. Health, safety and Ensures compliance with Group health, safety and environmental
integrity directives, and ensures instructions and regulations are implemented
well within the team (including subcontractors), while monitoring and
reporting progress and results. Assesses risks and safety hazards and
implements actions to ensure people and equipment safety.
8. Team supervision Ensures that the area of responsibility is properly organized, resourced
and development and supervised. Ensures all Field Service team members are certified in
line with global certification and local regulations. Reviews competence
levels to ensure each Service Engineer (including subcontractors) is
appropriately qualified to handle jobs assigned to them.
© ABB 2018 Page No: 514
Specialists level
Quality Focus - 3
Risk Management - 3
Health & Safety – 3
Service Mindset – 4
Technical Knowledge – 4
under direct supervision or independently. May Planning and Prioritizing - 3
instruct or coach junior colleagues. Quality Focus - 3
Risk Management - 3
Health & Safety – 3
Service Mindset - 4
Technical Knowledge - 4
© ABB 2018 Page No: 515
Job: Service Sales Specialist

Typical Service Sales Manager (or) Service Manager Job Ref: I001130. Version A
Reporting Line:
Mission Drive service sales process in collaboration with the Service Sales Manager and/or Service
Statement: Manager. Generate service sales opportunities and secure profitable sales within the
designated area(s). Focus on installed base penetration (IB) and sell the entire Service
product portfolio in collaboration with other ABB service units. Build long term customer
relationships and ensure immediate response to specific customer needs and issues.
Main Account- 1. Service sales In collaboration with the Service Sales Manager and/or Service
abilities: delivery Manager implements Service sales strategy. Penetrates IB, promotes
various upgrade, retrofit and value add solutions to the benefit of the
customer and ABB. Understands the channel strategy and the
establishment of related prices and prepares sales plans, reviews them
and proposes recovery plan(s) when needed. Regularly updates
installed base in ServIS (the approved Service database) with the
changes made at site.
2. Volume and Utilizes ServIS to understand the existing installed base (IB) and identifies
profit and develops sales opportunities for Service products and solutions to
penetrate the existing IB/new IBs in the market. Focuses on the entire
Service portfolio to secure profit for assigned Business Units/Product
Groups.
3. New Generates Service sales leads and develops new market opportunities by
opportunities utilizing market trend information, identifying and exploring potential
new service portfolios. Takes a One ABB approach to leverage other
colleagues’ portfolios.
4. Customer Establishes long term customer relationships by understanding customer
approach requirements and applicable regulations and demonstrating in-depth
technical service product/solutions knowledge to promote Life Cycle
Management (LCM). Registers customer feedback and ensures customer
satisfaction throughout the sales process.
5. Sales process Sells entire service product portfolio to expand ABB footprint in the
designated area(s). Charts out and monitors sales proposals, tenders
and follows up proposal statistics. Prepares ABB’s Service offerings
based on customer need and in coordination with the local Service
Sales Manager and/or Service Manager. Communicates contract
details in accordance with ABB offering and strategy. Manages
administrative sales processes.
6. Marketing Acts as a marketer/salesperson of ABB’s service products and

solutions during marketing activities (trade fairs, exhibitions,
conferences, customer meetings). Translates the needs of customer
into relevant ABB Service offerings and solutions.
7. Health, safety Contributes to risk assessments related to price and quality. Registers
and integrity required information into the appropriate customer database. Ensures
technical reliability, safety and cost effective solutions to satisfy
customer’s needs. Complies with health and safety directives.
© ABB 2018 Page No: 516
E/S – C Expert and individual contributor Safety & Integrity – Management / Senior Specialists level
in nature. Leads development of new Service Mindset - 4
solutions for complex projects / Service Market & Business Intelligence - 3
challenges. Imparts knowledge to Sales Customer Relations - 4
other professionals through coaching. Sales Process and Tools- 3
traditional solutions. Comprehensive Service Mindset - 3
knowledge of related disciplines in the Service Market & Business Intelligence - 3
organization. Works independently, Sales Customer Relations - 3
applying established standards and Sales Process and Tools- 3
instructs or coaches other Sales Contract & Risk management - 3
professionals.
related disciplines in the organization. Service Mindset - 2
May work under direct supervision or Service Market & Business Intelligence - 2
independently. May instruct or coach Sales Customer Relations - 2
junior colleagues. Sales Process and Tools- 2
E/S – F An individual contributor who Safety & Integrity – Individual Contributor level
task, project or program basis. May Service Mindset - 1
work under direct supervision or Service Market & Business Intelligence - 1
independently, generally delivering on Sales Customer Relations - 2
pre-defined tasks. Sales Process and Tools- 1
© ABB 2018 Page No: 517
Job: Principal Service Engineer

Typical Service Manager Job Ref: I001085. Version A
Reporting Line:
Mission Act as service lead in high complex Service work and trouble shooting and ensure delivery
Statement: according to work instructions and in accordance with ABB standard processes, quality
standards and safety guidelines. Deliver outstanding customer service to earn customer
loyalty. In close co-operation with customer and other ABB teams, take actions to develop
new Service business opportunities and new service products.
Main Account- 1. Service delivery Performs high complex Service tasks like repair, overhaul on
abilities: different equipment and systems. Guides the resolution of
complex trouble shooting incidents. Actively works to develop
innovative solutions.
2. Customer approach Contributes to higher customer satisfaction by ensuring high
complex Service work according to customer expectations.
Interacts with customer to provide customized solutions.
Creates and maintains excellent relationship with customers
and molds their needs. Creates new sales opportunities, and
takes influence in convincing the client for the complete service
portfolio.
3. Technical leadership Assumes lead role in developing function within one’s area and
and development Facilitates best practice sharing. Gives feedbacks to the
organization to apply lessons learned process. Assists actively
new service product development.
4. Documentation and Leads the effort to document the implicit service knowledge in
reports a knowledge management system.
5.Troubleshooting Proactively identifies potential equipment failures and suggests
proactive corrective and systemic actions. Troubleshoots high
complex equipment failure and makes recommendations and
systems to avoid repeating the problem in the future.
6. Operational excellence Assists management to improve operations and customer
service by proactively working on suggestions.
7. Health, safety and Promotes safety culture. Ensures highest standards of HSE are
integrity observed.
8. Processes and Tools Creates standard processes and tools. Identifies, introduces
and promotes processes and tools in own area of responsibility
to increase productivity.
9.People leadership and Develops, coaches and provides technical guidance to
development colleagues
© ABB 2018 Page No: 518
Specialists level
Health & Safety - 3

Service Mindset - 5
Technical Solutions – 5
Engineering Technical Expertise 4
Quality Focus – 2
Information Seeking – 3
Organizing – 3
Process and tools – 3
© ABB 2018 Page No: 519
Job: Senior Service Engineer

Typical Service Manager Job Ref: I001087. Version A
Reporting Line:
Mission Execute medium to high complex service work according to work instructions and in
Statement: accordance with ABB standard processes, quality standards and safety guidelines. Deliver
excellent customer service to satisfy customers. In close co-operation with customer and
other ABB teams, take actions to identify new Service business opportunities for ABB.
Main Account- 1. Service delivery Performs medium to high complex Service tasks like installation
abilities: , commissioning, maintenance, upgrades and retrofits, repair
independently, identifies technical problems and makes analysis
through remote or on-site activity in different Service categories
(installation and commissioning, maintenance, extensions,
replacements, upgrades and retrofit, end of life service etc.).
2. Customer approach Ensures customer satisfaction by executing Service work
according to customer order and expectation. Creates and
maintains a good relationship with customers and understands
their needs. Identifies new sales opportunities and takes
influence in convincing the client for the complete service
portfolio.
3. Materials and supply Coordinates, prepares and ensures that all materials, parts and
equipment are available and at the appropriate quality for
Service activities. Prepares standard lists for ease of work.
4. Documentation and Prepares all documents and reports to be signed by the
reports customer representative. Reports work done in a timely manner
and follows up when needed. Create standards or job durations.
5.Troubleshooting Proactively identifies potential equipment failures and proactive
corrective actions. Troubleshoots complex equipment failure
and makes recommendations to avoid repeating the problem in
the future.
6. Operational excellence Proactively identifies suggestions for product, quality and
customer service improvement and discusses them with
management for changes.
7. Health, safety and Actively ensures that HSE practices are of high standard. Works
integrity to eliminate unsafe practices and incidents.
8. Processes and Tools Consistently applies functional processes considering links to
other teams.
© ABB 2018 Page No: 520
Specialists level
Health & Safety - 2
Service Mindset - 4
Planning and Prioritizing 2
Quality Focus 2
Information Seeking 2
Organizing 2
Process and tools 2
© ABB 2018 Page No: 521
Job: Service Engineer

Typical Service Team Leader Job Ref: I001090. Version D
Reporting Line:
Mission Execute Service work with low to medium complexity according to work instructions and in
Statement: accordance with ABB standard processes, quality standards and safety guidelines. Deliver
quality customer service to satisfy customers. In close co-operation with customer and
other ABB teams, take actions to identify new Service business opportunities for ABB.
Main Account- 1. Service Performs Service tasks like installation and commissioning of equipment
abilities: delivery and routine maintenance independently, identifies technical problems and
makes analysis through remote or on-site activity in different Service
categories (installation and commissioning, routine maintenance,
extensions, replacements etc.).
2. Customer Contributes to customer satisfaction by executing Service work according
approach to customer order and expectation. Maintains a good relationship with
customers. Identifies new sales opportunities and communicates them
internally.
3. Materials and Coordinates, prepares and ensures that all materials, parts and equipment
supply are available and at the appropriate quality for Service activities.
4. Prepares all documents and reports to be signed by the customer
Documentation representative. Reports work done in a timely manner and follows up when
and reports needed.
5.Trouble- Troubleshoots simple equipment failure and makes recommendations to
shooting avoid repeating the problem in the future.
6. Operational Provides recommendations to management to improve operations and

excellence customer service.
7. Health, safety Applies safety rules and safe practices as well as environmental
and integrity responsibilities. Reports unsafe practices and incidents.

E/S – E Individual contributor using prior theoretical learning Safety & Integrity – Team Leaders / Specialists level
or knowledge of methods and technologies to Customer Focus & Quality – Team Leaders / Specialists
execute work assignments using established level
solutions. Building knowledge of related disciplines
Ownership & Performance – Team Leaders / Specialists
in the organization. May work under direct level
supervision or independently. May instruct or coach Collaboration & Trust – Team Leaders / Specialists level
junior colleagues.
Health & Safety - 2
Service Mindset - 3
Quality Focus 2
Organizing 2
Process and tools 1
© ABB 2018 Page No: 522
Job: Program Implementer

Typical Country Service Manager Job Ref: I001120. Version A
Reporting Line:
Mission Implement strategic Service programs/tools/processes in the respective country.
Statement: Coordinate with business units/service managers to ensure a consistent approach to
implementation and application of cross organizational tools to drive cost efficiency,
focusing on building installed base knowledge, greater penetration and creating added
value to the customer.
Main Account- 1. Service strategy Contributes to the implementation of the service strategy in
abilities: the country/ cluster by monitoring progress of defined “how-
to-win” projects and activities. Provides support and guidance
and is responsible for local implementation of cross Business
Unit/Country initiatives.
2. Program planning and Coordinates with the Global Service project management office
execution team to define activities, guidelines, the scope of work,
cost/budget, resources required, time schedule, and detailed
work allocation. Implements and monitors progress of cross
functional activities and tools across units and businesses to
ensure achievement and efficient utilization of available
resources. Monitors and controls project cost and financials.
3. Stakeholder relations Develops personal relationships with Country Service
Managers, Service Managers and Service teams and effectively
communicates with all stakeholders. Works closely with Service
teams to understand topics, challenges and leading practices,
jointly monitors implementation and shares lessons learned.
Reports status/progress and raises potential project issues to
relevant stakeholders.
4. Operational excellence Supports business units to improve the quality of data in
service related databases, including the installed base
management. Trains users in the effective utilization of the
tools and knowledge of the installed base database and
proactively solves issues and facilitates the update process.
5. Health, safety and Ensures compliance with health, safety and integrity policies.
integrity Identifies and acts upon risks as they occur and ensures that all
opportunities are captured and acted upon and projects follow
sound methodology and execution practices as per ABB
standards.
© ABB 2018 Page No: 523
organization with indepth knowledge of own Customer Focus & Quality – Management / Senior
complex projects / challenges. Specialists level
Imparts knowledge to other professionals Collaboration & Trust – Management / Senior Specialists
through coaching. level
independently to challenge traditional Innovation & Speed – Management / Senior Specialists level
solutions. Comprehensive knowledge of related Ownership & Performance – Management / Senior
disciplines in the organization. Works Specialists level
independently, applying established standards Collaboration & Trust – Management / Senior Specialists
and instructs or coaches other professionals. level
© ABB 2018 Page No: 524
Job: Service Coordinator

Typical Service Team Leader (or) Service Manager Job Ref: I001100. Version B
Reporting Line:
Mission Coordinate Service work done at site and ensure it complies with ABB's and customer's
Statement: standards, procedures and policies. Single point of contact for the customer during the
execution of a Service job.
Main Account- 1. Single point for customer Builds and maintains sustainable relationship with customer.
abilities: Manages customer requirements and customer enquiries.
Ensures continuous communication.
2. Coordination Coordinates, plans, schedules and oversees all Service jobs with
necessary resources, spare parts and logistics for site.
3. Contract management Manages customer satisfaction by ensuring that ABB fulfils its
contractual obligations and business requirements. Ensures the
required quality is delivered and the health, safety and
environmental issues are competently managed. Reviews the
scope of the work and ensures that all parties fulfil their
contractual obligations, particularly in regard to claims and
changes.
4. Service order process Manages the Service order process in a timely manner from
quotation to invoicing and cash collection.
5. Reporting and Manages all required reporting and documentation. Ensures all
documentation necessary data has been registered in a timely manner in the
system.
6. One ABB Cooperates and coordinates activities with other ABB units and
teams to harmonize Service activities and to maximize Service
sales at every opportunity. Ensures the transfer of Service
findings to the product/system Local Business Units for
improvement of their offerings.

the organization. May work under direct Health & Safety - 2
supervision or independently. May instruct Service Mindset – 2
or coach junior colleagues.
direct supervision or independently, Health & Safety - 1
generally delivering on pre-defined tasks. Service Mindset - 1
© ABB 2018 Page No: 525
Job: Service Technician

Typical Service Team Leader Job Ref: I001110. Version B
Reporting Line:
Mission Execute Service work according to agreed work flows and in accordance with ABB standard
Statement: processes and safety guidelines. Deliver excellent customer service to satisfy customers. In
close co-operation with customer and other ABB teams, take actions to identify new Service
business opportunities for ABB.
Main Account- 1. Service delivery Performs Service tasks, identifies technical problems and
abilities: makes analysis through remote or on-site activity in any Service
categories (installation and commissioning, maintenance,
repairs, engineering and consulting, advanced services,
extensions, upgrades and retrofits, end of life services,
replacements, etc.).
2. Customer approach Contributes to customer satisfaction by executing Service work
according to customer order and expectation. Creates and
maintains a good relationship with customers and understands
their needs. Identifies new sales opportunities and
communicates them internally.
3. Materials and supply Coordinates, prepares and ensures that all materials, parts and
equipment are available and at the appropriate quality for
Service activities.
4. Documentation and Prepares all documents and reports to be signed by the
reports customer representative. Reports work done in a timely
manner and follows up when needed.
5.Troubleshooting Proactively identifies potential equipment failures and requests
proactive corrective actions. Troubleshoots equipment failure
and makes recommendations to avoid repeating the problem in
the future.
6. Operational excellence Proactively identifies suggestions for product and quality
improvement and communicates them further in the ABB
organization. Provides recommendations to management to
improve operations and customer service.
7. Health, safety and Applies safety rules and safe practices as well as environmental
integrity responsibilities. Reports unsafe practices and incidents.
© ABB 2018 Page No: 526
leadership related to set-up, configuration, Health & Safety - 2
testing or maintenance of equipment, products Service Mindset - 2
or systems. Technical Solutions – 2
Quality Focus 1
Organizing 1
Process and tools 1
configuration, testing or maintenance of Health & Safety - 1
equipment, products or systems. Service Mindset - 1
Quality Focus 1
Organizing 1
© ABB 2018 Page No: 527
Functional Area: Service Job Family: Technical Training
Job: Technical Training Manager

Typical Engineering Manager (or) Service Manager (or) Job Ref: I002010. Version A
Reporting Line: Marketing & Sales Manager.
Note: These jobs may be located in many different
organizations within the business.
Mission Ensure the effective execution of internal and external technical training related to
Statement: products, systems, and/or services.
Main Account- 1. Training oversight Ensures design and delivery of internal and customer technical
abilities: training related to applicable technologies in accordance with
contract and budget.
2. Planning Ensures continuous planning for the Training function,
assigning proper instructors and classrooms for each
scheduled course and providing schedule changes for other
departments in case of over schedule.
3. Documentation Ensures that training related documentation and any special
equipment or customized devices are accurately prepared and
available for training sessions.
4. Pricing Establishes pricing for courses and provides relevant date for
use with proposals.
5. Vendors Selects, manages, and ensures proper training of outsourced

trainers.
6. Monitoring Plans periodic training for course instructors to ensure
knowledge of current technical environment and solutions.
Maintains detailed record of the training courses attended by
internal resources.
7. Occupational health and Ensures training courses are performed in accordance with
safety Occupational Health and Safety (OHS) directives.
© ABB 2018 Page No: 528
Specialists level
matter expertise.
Health & Safety - 3
Service Mindset - 3
members. Health & Safety - 3
Service Mindset - 3
© ABB 2018 Page No: 529
Job: Technical Trainer

Typical Technical Training Manager Job Ref: I002020. Version A
Reporting Line:
Mission Develop technical training course materials and deliver technical training course content for
Statement: customers, either in classroom or on site.
Main Account- 1. Training course delivery Prepares and delivers training courses in classroom or on site
abilities: and follows up post-training day activities (e.g. course
feedback collection, arrangement of facilities and equipment,
possible corrective action on course material and equipment).
Ensures safe working conditions for training course
participants in accordance with ABB safety instructions and
regulations.
2. Course development Develops course material for classroom and on-site training in
own area of responsibility and advises on updates needed in e-
learning material. Creates and updates course descriptions and
course programs. Takes into consideration feedback given on
courses and implements corrective action when needed. Shares
own expertise in service development.
3. Maintenance of training Keeps classroom facilities tidy and in a condition that enables
facilities and equipment safe implementation of training courses. Procures and
maintains course equipment for training courses in own area of
responsibility.
4. Contact with stakeholder Keeps in close contact with technical Product Management,
groups Project Management, Engineering, Sales and other stakeholder
groups that support implementation of training course
development and delivery.
5. Ad hoc support Supports course administration in making course
arrangements and in answering course enquiries and proposals
for training courses. Supports Field Service and other
teams/units when necessary by using own expertise in
technical support tasks and roles.
© ABB 2018 Page No: 530
challenges often thinking independently to
Comprehensive knowledge of related Health & Safety – 2
disciplines in the organization. Works Service Mindset – 2
independently, applying established Technical Solutions – 1
standards and instructs or coaches other
professionals.
the organization. May work under direct Health & Safety – 2
supervision or independently. May instruct Service Mindset – 2
or coach junior colleagues. Technical Solutions – 1
© ABB 2018 Page No: 531
Job: Technical Training Coordinator

Typical Technical Training Manager Job Ref: I002030. Version A
Reporting Line:
Mission Organize technical training programs for internal and external customers related to
Statement: products, systems, and/or technologies in accordance with contract(s) and budget.
Main Account- 1. Training Manages training delivery using the correct products and
abilities: materials.
2. Course selection Assists in determining appropriate training courses for

customers.
3. Training materials Prepares training materials and equipment needed for new
product training.
4. Training calendar Informs all relevant stakeholders of new and updated training
program calendars.
5. Documentation Collects products, tools, peripherals, and documentation

needed for the course.
6. Trainers Works with internal resources to identify appropriate trainers for
specific technologies/products/etc.
7. Prices Contributes to price determination for standard and customized
courses.
8. Invoices Delivers all documentation to relevant internal resources to
proceed with invoicing.

under direct supervision or independently. May Health & Safety - 1
instruct or coach junior colleagues. Service Mindset – 1
independently, generally delivering on pre-defined Health & Safety - 1
tasks. Service Mindset – 1
© ABB 2018 Page No: 532
4.11 Functional Area – Communications & Public Affairs
Communications and the management of the communications process are critical to the success of ABB.
Communications happen at different levels using a variety of channels with different objectives in mind. These
jobs can be grouped in two broad categories, corporate communications and marketing communications that
differ in their focus and target audience.
Corporate Communications is responsible for ABB Group positioning and image building, safeguarding the ABB
brand and managing all public affairs, media relations and crisis handling. It engages internal and external
stakeholders through, for example, promotion of key technologies and capabilities, financial performance and
information regarding M&A activity and works with related functions to ensure that the Company portrays itself in
an accurate, fair and consistent manner to the media and the public at all times.
Marketing communications are focused on the products, systems and services ABB offers. These jobs manage and
orchestrate all external communications aimed at a market.
Communications Group Function Head – Communications Leadership/ A, B

Management
Group Communications Function Manager Leadership/ B, C

Management
Group Communications Function Specialist Expert/ C, D

Specialist
Global Communications Manager Leadership/ B, C

Management
Region Communications Manager Leadership/ B, C

Management
Country Communications Manager Leadership/ C, D

Management
Communications Specialist Expert/ D, E

Specialist
Global Marketing Communications Manager Leadership/ B, C, D

Marketing
Management
Communications
Marketing Communications Manager Leadership/ C, D, E
Management
Marketing Communications Specialist Expert/ D, E, F

Specialist
Public Affairs Public Affairs Manager Leadership/ B, C, D

Management
Public Affairs Specialist Expert/ Specialist D, E, F
© ABB 2018 Page No: 533
Functional Area: Communications & Public Affairs Job Family: Communications
Job: Group Function Head – Communications

Typical EC member (or) more senior GFH Job Ref: J001010. Version B
Reporting Line:
Drives the end-to-end service provision (design through delivery),
Divisions/Regions/other functions to innovatively shape the
design and development of own functional area.
expertise and solves critical functional questions/problems across
a demanding, broad environment.
projects, and is accountable for their execution and achievement.
Monitors specific function-related costs across all countries.
Group management and external stakeholders. Ensures that ABB's
performance for the function is regularly reported and audited.
5. Continuous Defines, in close consultation with the Divisions, Countries and
improvement Regions, an appropriate organizational structure to support
execution of the business's strategies, aligned with the corporate
goals, imperatives and guidelines. Drives behavioral change to
continuously improve function performance through programs and
initiatives. Facilitates the sharing of best practices, and ensures
6. Standards & risk Ensures all employees in the function understand ABB Group safety
and integrity standards and act accordingly. Acts as a personal role
model for the organization in this regard. Contributes to effective
risk management by providing advice to Executive Committee and
senior management on key ABB Group policy decisions.
7. People leadership and Ensures that the area of responsibility is organized, staffed, skilled
development and directed. Guides, motivates and develops direct/indirect
subordinates within HR policies. Effects people decisions in the
function’s scope of activities in cooperation with Division and
Global Markets organizations.
© ABB 2018 Page No: 534
ABB’s workforce.
© ABB 2018 Page No: 535
Job: Group Communications Function Manager

Typical Group Function Head – Corporate Communications Job Ref: J001020. Version B
Reporting Line:
Mission Develop communications plans, policies, standards, material and content in specific area of
Statement: expertise to increase awareness and engagement of the ABB brand globally with
internal/external stakeholders.
Main Account- 1. Leadership Provides leadership and best practices in specific area of
abilities: expertise, helping to define strategy and support
implementation across the organization.
2. Network Builds a strong network across the ABB Corporate
Communications community and coaches Communications
Specialists in the business divisions and countries to ensure
alignment across the organization and transfer of best
practices.
3. External suppliers Appoints, briefs and manages supplier relationships, agreeing
managed spend, budgeting and cost control.
4. Collaboration and Collaborates with other teams in Corporate Communications
consistency function to ensure communications excellence and consistency
between internal and external messages and across all
communications media.
5. Continuous improvement Continuously improves the functional excellence of own area.
Implements processes for measuring effectiveness and
addresses any identified gaps in content, process and
resources.
6. Best practices Keeps up to date with industry best practices in own area of
expertise. Uses knowledge to creatively implement innovations
across a broad range of new and traditional channels,
communities and content.
7. Project management Leads and coordinates participation in communications
projects of a variety of specialists (e.g. writers, editors, social
media channel managers, video and graphic producers).
directed. Guides, motivates and develops direct/indirect
© ABB 2018 Page No: 536
© ABB 2018 Page No: 537
Job: Group Communications Function Specialist

Typical Group Communications Function Manager Job Ref: J001030. Version B
Reporting Line:
Mission Implement communications plans, policies, standards, material and content in specific area
Statement: of expertise to increase awareness and engagement of the ABB brand globally with
internal/external stakeholders.
Main Account- 1. Delivery Designs and creates communications materials and content in
abilities: specific area of expertise. Helps support implementation
2. Network Builds a strong network across the ABB Corporate
Communications community to aid alignment across the
organization and transfer of best practices.
3. External suppliers Works and maintains strong relationships with external

suppliers.
4. Collaboration and Collaborates with other teams in Corporate Communications
consistency function to ensure communications excellence and consistency
between internal and external messages and across all
communications media.
5. Continuous improvement Participates in processes for measuring effectiveness and
assists in addressing any identified gaps in content or process.
6. Best practices Keeps up to date with industry best practices in own area of
expertise. Uses knowledge to suggest innovations across a
broad range of new and traditional channels, communities and
content.
7. Projects Actively participates in communications projects and
contributes as a subject-matter expert.

Specialists level
© ABB 2018 Page No: 538
Job: Global Communications Manager

Typical Group Function Head - Communications (and) Global Division Job Ref: J001040. Version C
Reporting Line:
Head (or) Global Business Unit Managing Director
Mission Provide strategic guidance for global Division/Business Unit/Product Group internal and
Statement: external communications programs, in line with Group Corporate Communications strategy,
corporate identity and brand positioning. Ensure executional excellence in all
communications measures for the global business and support business management in all
communications matters.
Main Account- 1. Strategy Develops and ensures a coherent, integrated communications
abilities: strategy and brand positioning throughout the Division/Business
Unit/Product Group.
2. Communication Develops and recommends communications programs and
programs messages including marketing communications, publicity, editorial
support, web content, and direct marketing to educate and inform
key stakeholders including customers, management, employees,
general media and interest groups.
3. Executional Ensures executional excellence throughout the area of accountability

excellence for all communications measures in line with brand positioning and
corporate identity/corporate design guidelines.
4. Media relations Develops media relations strategy for the Division/Business
Unit/Product Group, coordinates and supervises media relations
work for general press, in conjunction with Regions and Countries.
5. Management support Serves as a consultant to the global business leadership team to
ensure quick recognition of timely key communications
opportunities and clear response to same. Supports the business
head and other key management with personal communications
materials including presentations, speeches, articles, and employee
recognition.
6. Events Provides management guidance and develops divisional messages
to key events such as investor and employee meetings, in line with
corporate branding strategy.
7. Budget Owns budget for global communications program. Researches and

recommends communications programs and supply channels to
maximize cost efficiency and minimize overlap among businesses.
8. People leadership and Ensures (with HR Manager support) that the area of responsibility is
development properly organized, staffed, skilled and directed. Guides, motivates
and develops direct/indirect subordinates within HR policies.
Evaluates, mentors and guides business-level communications
personnel to further develop capability and ensures deployment of
resources commensurate with the size and objectives of each
business.
© ABB 2018 Page No: 539
L/M - C Leads teams with a focus on operational planning
and process development. Typically accountable Safety & Integrity – Management / Senior Specialists level
for budget and policy recommendations and Customer Focus & Quality – Management / Senior
Specialists level
level
© ABB 2018 Page No: 540
Job: Region Communications Manager

Typical GF Head - Corporate Communications (and) Region President Job Ref: J001060. Version C
Reporting Line:
Mission Ensure a coherent, integrated communications strategy and brand positioning throughout
Statement: the Region. Represent the Region at Group Functions - Corporate Communications level
and form a bridge between the corporate center, the Global Divisions and the
Region/Countries. Support the Country Communications Managers in strategic matters
and facilitate, plan, budget and control activities within the Region within the framework of
an approved budget.
Main Account- 1. Strategy Facilitates corporate, country and divisional communications
abilities: strategies. Provides regional input to corporate
communications strategy. Implements approved strategy and
plans within the Region.
2. Media and public affairs Ensures consistency of media activities and takes responsibility
for all media relations and public affairs within the Region.
3. Brand identity Ensures consistent brand positioning and messages across the
Region, based on overall corporate strategy. Safeguards brand
identity, corporate design and regulatory compliance in all
communications, both internal and external.
4. Finance and budget Supports and coordinates budgeting process within the Region
for country and divisional budgets and facilitates approval on
country, divisional and corporate level. Ensures transparency
and cost control of country communications budgets within the
Region, aligns country resource plans and enforces efficiency
and effectiveness measures.
5. Issue and crisis Coordinates vulnerability assessment plans with countries and
management ensures all issues and crises are handled with minimum
negative impact to the organization.
6. Knowledge exchange Leverages and coordinates corporate, country and divisional
communications plans and shares best practices.
directed. Guides, motivates and develops direct/indirect
subordinates (Division/Region/Country Communications
network) within HR policies.
© ABB 2018 Page No: 541
Specialists level
© ABB 2018 Page No: 542
Job: Country Communications Manager

Typical Region Communications Manager (and) Country Managing Job Ref: J001070. Version C
Reporting Line:
Director
Mission Ensure a coherent Country communications strategy in line with Region, Division and Group
Statement: strategy guidelines and brand positioning. Take responsibility for excellence in all
communications measures within the framework of an approved budget.
Main Account- 1. External communications Plans, develops, executes or supervises all external communications
abilities: on behalf of Country management and/or in coordination with the
Region.
2. Internal communications Provides tools and supports local management on employee
communication, presentations, events etc.
3. Media and public affairs Takes responsibility for all media relations and public affairs within
assigned area.
4. Brand identity Safeguards brand identity, corporate design and regulatory
compliance in all communications, both internal and external.
5. Finances and budget Applies rigorous control to communications budget, ensures
transparency and maximizes effectiveness and efficiency.
6. Issue and crisis Ensures accurate knowledge of existing issues and crisis plan at the
management Country level. Develops and updates vulnerability assessment plan
in coordination with the Region and ensures all issues and crises
are handled with minimum negative impact to the organization.
7. Knowledge exchange Plays an active role as a member of the Region Communications
team, enhancing and contributing to communication flow within
the Region. Shares knowledge and leverages best practices from
policies.

level
level
and performance management. Management Collaboration & Trust – Management / Senior Specialists level
involves utilizing individual subject matter
expertise.
© ABB 2018 Page No: 543
Job: Communications Specialist

Typical Division Communications Manager (or) Business Unit Job Ref: J001090. Version B
Reporting Line: Communications Manager (or) Region Communications
Manager (or) Country Communications Manager
Mission Develop and implement programs for internal and external communications within the
Statement: assigned area of responsibility, in line with global business strategy, Corporate
Communications strategy, corporate identity and brand positioning.
Main Account- 1. Communication programs Develops and implements communications programs and
abilities: messages including marketing communications, publicity,
editorial support, web content, and direct marketing to educate
and inform key stakeholders including customers,
management, employees, trade media and interest groups.
2. Executional excellence Ensures executional excellence throughout the area of

responsibility for all communications measures in line with
brand positioning, corporate identity/design guidelines and
global strategy.
3. Network Actively recommends and contributes to cross-Business

Unit/Division communications projects. Advises on
communications programs and supply channels to maximize
cost efficiency and minimize overlap among businesses.
4. Supplier relations Implements agreed communications plan applying all effective
media and supervises or manages production and supplier
relations.
5. Manager communication Supports key management with personal communications
materials materials including presentations, speeches, articles, and
employee recognition.
6. Event organization Manages contribution to key events such as trade exhibitions.
Develops and organizes customer seminars and employee
meetings.
7. Budget Owns budget for communications programs and ensures
budget alignment with corporate and division communications
on local level.
© ABB 2018 Page No: 544
Specialists level
colleagues.
© ABB 2018 Page No: 545
Functional Area: Communications & Public Affairs Job Family: Marketing Communications
Job: Global Marketing Communications Manager

Typical Global Communications Manager (or) Global Job Ref: J001050. Version C
Reporting Line: Business Unit Managing Director (or) Global
Marketing and Sales Manager (or) Global
Marketing Manager
Mission Contribute to business objectives through the development and deployment of innovative
Statement: and effective marketing communications activities in line with global and local
communication strategies, standards and guidelines.
Main Account- 1. Strategy Responsible for developing the global marketing
abilities: communications strategy and for maintaining the positive
image of the Company, brand and value proposition in the mind
of the customer. Ensures local marketing communications
strategy and plans align with global marketing, and with
corporate and country communications strategies and
guidelines.
2. Communications plan Responsible for developing, implementing, measuring and
improving communication plans to support sales initiatives and
achieve ABB’s objectives. Ensures the development of cross
divisional/functional marketing initiatives.
3. Communications tools Develops a platform of global marketing communications tools
and a content menu from which local organizations can select
and adapt to meet local customer need.
4. Promotional activities Develops global promotional activities using events, fairs, online
campaigns, print media, and other communications vehicles to
promote products, systems, and services through the whole life
cycle.
5. Message alignment Ensures sound communication across multiple and appropriate
trade media in line with the ABB communication strategy to
extend the Company‘s visibility.
6. External resources Researches, identifies, and selects external marketing
communications service providers. Defines quality and delivery
targets for externally assigned activities, monitors ongoing
progress, and resolves issues.
7. Targets Defines key targets and quality metrics for marketing
communications initiatives. Reviews and evaluates results upon
completion of the activities.
© ABB 2018 Page No: 546
Specialists level
Specialists level
expertise.
© ABB 2018 Page No: 547
Job: Marketing Communications Manager

Typical Country Communications Manager (or) Local Job Ref: J001080. Version B
Reporting Line: Division Manager (or) Local Business Unit
Manager (or) or Local Division/Local Business
Unit Marketing and Sales Manager
Mission Contribute to business objectives through the development and deployment of innovative
Statement: and effective marketing communications activities in line with Group, Region and local
communication strategies, standards and guidelines.
Main Account- 1. Strategy Responsible for developing the local marketing communication
abilities: strategy and maintaining the positive image of the Company, brand
and value proposition in the mind of the customer. Ensures relevant
marketing communication strategy and plans align with global
marketing, corporate, and country communications strategies and
guidelines.
3. Communications Responsible for selecting relevant global marketing communications
plan tools, adapting, translating and implementing as required to support
sales initiatives and achieve the Company’s objectives in the local
business. Contributes to the development of inter-
divisional/functional marketing initiatives.
4. Promotional Adapts and develops promotional activities using events, fairs, online,
activities communication campaigns and print media, and other
communications vehicles to promote products, systems, and services
in the whole life cycle. Stimulates lead generation through
advertising, sponsorship and other promotional activities.
5. Message alignment Ensures consistent communication across multiple and appropriate
media to extend the Company‘s visibility.
6. External resources Researches, identifies, and selects external marketing

communications service providers. Defines quality and delivery
targets of externally assigned activities, monitors ongoing progress,
and resolves issues.
7. Targets Ensures global targets and metrics for marketing communications
initiatives are properly implemented and develops additional local
measures as required. Reviews and evaluates results upon
completion of the activities.
8. Network Maintains and encourages a positive and integrated network in
internal and external communication communities to promote
knowledge of current practices and innovation.
and development properly organized, staffed, skilled and directed. Coaches, motivates
and develops direct and indirect subordinates within HR policies.
Drives and ensures knowhow sharing and cross-collaboration.
© ABB 2018 Page No: 548
Specialists level
Specialists level
expertise.
members.
© ABB 2018 Page No: 549
Job: Marketing Communications Specialist

Typical Marketing Communications Manager Job Ref: J001100. Version B
Reporting Line:
Mission Implement assigned marketing communications activities through all available
Statement: communications tools according to Group guidelines, directives and messages and in the
frame of an approved budget.
Main Account- 1. Planning Proposes and implements communication plans validated by
abilities: Marketing Communications Manager/line managers and
restricted by the relevant budget.
2. Lead generation Generates leads via advertising, sponsorship and other

promotional activities, using the web as a hub for integrated
marketing communications.
3. Creative concepts Develops creative concepts related to all communication

vehicles in accordance with corporate communication branding
guidelines. Oversees work provided by internal and/or external
resources.
4. Events Organizes events and exhibitions to increase corporate image
and to support business.
5. Media Manages relationship with assigned trade media, customers

and public associations. Writes and edits promotional
materials for use in various media.
6. Materials Manages the creation, production and publications of
brochures, catalogues and other sales literature in either
printed or electronic form to support sales activities and
product launches.
7. Network Maintains a positive and integrated network in internal and
external communication communities to promote knowledge
of current practices and innovation.
© ABB 2018 Page No: 550
Specialists level
tasks.
© ABB 2018 Page No: 551
Functional Area: Communications & Public Affairs Job Family: Public Affairs
Job: Public Affairs Manager

Typical Group Function Head – Public Affairs (or) Local Job Ref: J001110. Version B
Reporting Line: Business Unit Manager (or) Country Managing
Director (or) Function Manager
Mission Ensure compliance with external regulatory requirements and implementation of relevant
Statement: internal company policies and procedures. Serve as the primary company contact for
external agencies and represent ABB in matters before regulatory bodies.
Main Account- 1. Service delivery Develops and defines the operational public affairs strategy to
abilities: support the business strategy in the local organization.
Ensures service standards are defined and the appropriate
processes are developed and delivered to meet the agreed
service levels and provide business continuity.
2. External relationships Establishes and maintains positive relationships at all levels of
government, public services and other authorities (federal,
state, provincial, city of local) to facilitate communication and
help advance the organization’s business interests. Manages
the organization’s high level, complex, controversial or critical
government relationships.
3. External representation Represents ABB’s position on legislation and government policy
to government representatives, committees, trade associations
and other regulatory agencies so that the organization’s
interests are advanced.
4. Analysis Monitors, analyses and interprets developments in legislative,
regulatory, political and economic environment and advises
senior management on how these trends may impact the
organization’s business interests.
5. Integrity and ethics Communicates and coordinates with business leaders, line
managers and other relevant employees to ensure that all the
organization’s dealings with government agencies are
conducted ethically, legally and according to ABB’s policies and
standards.
6. Budget Manages assigned budget (including both internal and external
costs) for the function.
© ABB 2018 Page No: 552
sub-managers.
level
mainly in function area. Focus balances
human resource planning, selection, level
© ABB 2018 Page No: 553
Functional Area: Communications & Public Affairs Job Family: Public Affairs
Job: Public Affairs Specialist

Typical Public Affairs Manager Job Ref: J001120. Version B
Reporting Line:
Mission Plan and execute agreed processes and activities to manage public relations and ensure
Statement: business continuity. Keep abreast of regulatory changes and update management with
relevant information.
Main Account- 1. Service delivery Supports development of Public Affairs function service levels
abilities: and ongoing improvement of processes. Delivers the agreed
processes and service levels to ensure business continuity.
2. Analysis Researches, interprets and analyses proposed changes to

regulations or government policies and prepares reports on how
these changes may impact the organization.
3. Information requests Responds accurately and promptly to enquiries from
government and other external representatives about the
organization and its activities, without releasing information
that could compromise the Company’s competitive position or
confidentiality standards.
4. Materials preparation Prepares materials for meetings and other events involving
external representatives so that the Company’s internal
representatives are well informed on current issues.
5. Communication Supports planning of events, promotes and participates in
community programs and performs other tasks to positively
promote the Company’s image.
6. Integrity and ethics Ensures that at all times the correct processes and practice are
followed for dealing with various agencies and external parties
and that all dealings are conducted ethically, legally and
according to ABB’s policies and standards.
7. People leadership and May provide technical leadership to a small team of more junior
development Public Affairs Specialists.
© ABB 2018 Page No: 554
Specialists level
tasks.
© ABB 2018 Page No: 555
4.12 Functional Area – Finance
The Finance organization supports ABB‘s business by measuring, interpreting and communicating the financial
data to enable effective business decisions to be made. Finance is responsible for Group reporting; developing a
common management information platform; analyzing and pursuing process improvements and cost saving
initiatives for all areas of the Group to protect and increase the Group’s profitability. It fulfills a governance role and
provides expert advisory services in all finance domain areas, including Tax, Treasury, Assurance, Internal Control,
Accounting and Reporting. Investor Relations, Mergers & Acquisitions and Real Estate are also under the governance
of Finance Function.
General Finance & Group Chief Financial Officer Leadership/Management A

Controller
Group Function Head - Finance Leadership/Management A, B
Division Chief Financial Officer Leadership/Management A,B
Region Chief Financial Officer Leadership/Management A,B
Country Chief Financial Officer Leadership/Management B, C, D
Senior Business Controller Leadership/Management A, B, C
Business Controller Leadership/ Management C, D, E
Business Financial Analyst Expert/Specialist E, F
Senior Function Controller Leadership/ Management C, D, E
Senior Project Controller Leadership/Management C,D
Project Controller Expert/Specialist D
Project Financial Analyst Expert/Specialist E
Senior Factory Controller Leadership/ Management C, D, E
Factory Controller Leadership/ Management D, E
Factory Financial Analyst Expert/Specialist E, F
Senior Service Controller Leadership/ Management C, D, E
Service Controller Leadership/Management D, E
Service Financial Analyst Expert/Specialist E, F
Senior Sales Controller Leadership/ Management C, D, E
© ABB 2018 Page No: 556
Sales Controller Leadership/Management D, E
Sales Financial Analyst Expert/Specialist E, F
Global Risk Manager Expert/ Specialist C, D
Commercial Tax Partner Expert/Specialist C, D
Tax Tax Manager Leadership/Management B, C
Tax Specialist Expert/Specialist C, D, E
Tax Analyst Expert/Specialist E, F
Treasury Treasury Manager Leadership/Management B, C
Treasury Specialist Expert/Specialist C, D, E
Treasury Analyst Expert/Specialist E, F
Controlling & Controlling & Planning Manager Leadership/Management B, C

Planning
- - -
- - -
Controlling & Planning Specialist Expert/Specialist C, D, E
Controlling & Planning Analyst Expert/Specialist E, F
Function Controller Leadership/Management D, E
Function Financial Analyst Expert/Specialist E, F
Reporting & Reporting & Consolidation Manager Leadership/Management B, C

Consolidation
Reporting & Consolidation Specialist Expert/Specialist C, D, E
Reporting & Consolidation Analyst Expert/Specialist E, F
Assurance Risk & Assurance Risk & Internal Control Manager Leadership/Management B, C
Internal Control
Assurance Risk & Internal Control Specialist Expert/Specialist C, D, E
Assurance Risk & Internal Control Analyst Expert/Specialist E, F
Accounting & Lead of GBS Global Finance Leadership/ Management B, C

Finance Service
© ABB 2018 Page No: 557
Leadership/ Management B, C
Finance Delivery Lead
Leadership/ Management B, C
Finance Manager – GBS Front Office
Leadership/ Management C,D

Finance Delivery Manager – General Accounting

Finance Delivery Manager – Accounts Payable

Finance Delivery Manager – Accounts Receivable
Leadership/ Management E
Finance Team Lead – General Accounting
Finance Team Lead – Accounts Payable
Finance Team Lead – Accounts Receivable
Expert/Specialist E
Senior Finance Specialist – General Accounting
Expert/Specialist E
Senior Finance Specialist – Accounts Payable
Expert/Specialist E
Senior Finance Specialist – Accounts Receivable
Expert/Specialist F
Finance Specialist – General Accounting
Expert/Specialist F
Finance Specialist – Accounts Payable
Expert/Specialist F
Finance Specialist – Accounts Receivable
Finance Specialist – Operational Excellence & Leadership/ Management C,D

Quality
Expert/Specialist D,E
Credit Manager
Expert/Specialist E
Finance Specialist – Transactional Tax
Investor Relations Leadership/Management B, C

Investor Relations Manager
Expert/Specialist C, D, E
Investor Relations Specialist
Expert/Specialist E, F
Investor Relations Analyst
Mergers & Leadership/Management B, C

Mergers & Acquisitions Manager
Acquisitions
Mergers & Acquisitions Specialist
Mergers & Acquisitions Analyst
Real Estate Leadership/Management B, C

Real Estate Manager
© ABB 2018 Page No: 558
Real Estate Specialist
Real Estate Analyst
Facility Manager
Facility Worker Manufactory/Production F, G
© ABB 2018 Page No: 559
Functional Area: Finance Job Family: General Finance & Controller
Job: Group Function Head – Finance
Reporting Line:
all countries.
5. Metrics Defines global Key Performance Indicators (KPIs) for the
function, sets benchmark key objectives, and targets, and
delivers results to ABB Group management and external
stakeholders. Ensures that ABB's performance for the function
is regularly reported and audited.
© ABB 2018 Page No: 560
ABB’s workforce.
© ABB 2018 Page No: 561
Job: Division Chief Financial Officer
Typical Division Present Job Ref: J002580. Version A
Reporting Line:
Mission Most senior financial officer in area of responsibility and sits as a member of the Division
Statement: leadership team. Responsible for establishing an effective and cost-efficient finance
support platform to the business in line with Group requirements, including oversight of
relevant Finance Group Functions and Global Business Services.
Main Account- 1. Business strategy Contributes to the development of the strategy in the
abilities: Division and provides input to the strategy of the Divisions.
2. Financial performance Ensures effective and cost-efficient support platforms are
and execution established for business lines in line with Group requirements,
including oversight of relevant Finance Group Functions.
Supports Division President in driving local demand orders and
safeguarding the overall interest of ABB.
3. Global Compliance Provides stewardship to the relevant geographic area to ensure
overall financial governance. Drives implementation of
processes to ensure compliance with Group policies and
requirements in the areas of accounting, controlling, reporting,
treasury, planning, tax, real estate and information systems.
4. Financial reporting Ensures an efficient organization of financial accounting and
reporting processes in line with Group GAAP, local legal and tax
requirements. Ensures financial reporting management in
accordance with defined quality standards and required
business/financial system closing schedules.
5. Internal controls and Ensures transparency in financial reporting and disclosures.
compliance Oversees implementation of internal controls regarding
financial and non-financial operations. Ensures compliance with
corporate and country standards, regulations, and guidelines.
Supports internal and external audits. Signs off Assurance
letter for the area of responsibility.
6. Risk management and Support risk assessment of business decisions based on
decision support knowledge of local regulations, customers, markets and overall
interest of ABB.
7. Optimization, efficiency
Responsible for implementation of key improvement programs
and best practice sharing across area of responsibility and for optimization of legal set-
up, capital structure and asset management in co-operation
Finance group functions. Drives continuous improvements in
cost efficiency and implements group function cost reduction
initiatives across area of responsibility. Identifies and
implements Finance Best Practices within the Division.
8. Finance competency and Ensures Finance Competency Assessments for finance teams
training are in place. Establishes processes to ensure appropriate
personal development actions are implemented. Leads training
and development activities for finance personnel in the
Division.
© ABB 2018 Page No: 562
development responsibility is organized, staffed, skilled and directed. Guides,
policies. Facilitates active engagement and networking of the
finance community within Division.

ABB’s workforce.
© ABB 2018 Page No: 563
Job: Region Chief Financial Officer
Typical Region President Job Ref: J002590. Version A
Reporting Line:
Mission Most senior financial officer in area of responsibility and sits as a member of the relevant
Statement: Region leadership team. Responsible for establishing an effective and cost-efficient
finance support platform to the business lines in the relevant geography in line with Group
requirements, including oversight of relevant Finance Group Functions and Global Business
Services. Ensure that the activities of the local business lines are in line with local
regulatory requirements and the overall strategy.
Main Account- 1. Business strategy Contributes to the development of the strategy in the relevant
abilities: geographic area and provides input to the strategy of the
Divisions based on the local regulatory standards and
requirements.
including oversight of relevant local Finance Group Functions.
Supports the Region President/ Country Managing Director in
driving local demand orders and safeguarding the overall
interest of ABB.
overall financial governance. Drives implementation of
processes to ensure compliance with Group policies and
requirements in the areas of accounting, controlling, reporting,
treasury, planning, tax, real estate and information systems.
4. Local Coordination, Local Provides oversight to ensure local compliance with all
Representation and Local applicable fiduciary requirements. Acts as the key external
Compliance contact for ABB for all finance related matters (incl. local
authorities, multi-lateral organizations).
compliance Oversees implementation of internal controls regarding
financial and non-financial operations. Ensures compliance with
interest of ABB.
© ABB 2018 Page No: 564
and best practice sharing across area of responsibility and for optimization of legal set-
up, capital structure and asset management in co-operation
Finance group functions. Drives continuous improvements in
cost efficiency and implements group function cost reduction
implements Finance Best Practices within the geographic area.
geographic area.
finance community within geographic area.

ABB’s workforce.
© ABB 2018 Page No: 565
Job: Country Chief Financial Officer
Typical Country Managing Director Job Ref: J002240. Version C
Reporting Line:
Mission Most senior financial officer in area of responsibility and sits as a member of the relevant
Statement: country leadership team. Responsible for establishing an effective and cost-efficient
finance support platform to the business lines in the relevant geography in line with Group
requirements, including oversight of relevant Finance Group Functions and Global Business
Services. Ensure that the activities of the local business lines are in line with local
regulatory requirements and the overall strategy.
Main Account- 1. Business strategy Contributes to the development of the strategy in the relevant
abilities: geographic area and provides input to the strategy of the
Divisions based on the local regulatory standards and
requirements.
including oversight of relevant local Finance Group Functions.
Supports the Region President/ Country Managing Director in
driving local demand orders and safeguarding the overall
interest of ABB.
overall financial governance. Drives implementation of processes
to ensure compliance with Group policies and requirements in
the areas of accounting, controlling, reporting, treasury,
planning, tax, real estate and information systems. Manages and
further develops Global Business Services in the geographic area
in line with Group policies and requirements.
4. Local Coordination, Local Provides oversight to ensure local compliance with all applicable
Representation and Local fiduciary requirements. Acts as the key external contact for ABB
Compliance for all finance related matters (incl. local authorities, multi-lateral
organizations).
compliance Oversees implementation of internal controls regarding financial
and non-financial operations. Ensures compliance with
Supports internal and external audits. Signs off Assurance letter
for the area of responsibility.
interest of ABB.
© ABB 2018 Page No: 566
and best practice sharing across area of responsibility and for optimization of legal set-up,
capital structure and asset management in co-operation Finance
group functions. Drives continuous improvements in cost
efficiency and implements group function cost reduction
implements Finance Best Practices within the geographic area.
geographic area.
finance community within geographic area.

expertise.
© ABB 2018 Page No: 567
Job: Senior Business Controller
Typical Global/Hub/Local Business Unit Managing Job Ref: J002250. Version C
Reporting Line: Director (or) Local Division President (or)
Global/Hub/Local Product Group Manager
Mission Act as a business partner to a business manager to develop a business model and optimize
Statement: financial performance within an assigned Division/Business Unit/Product Group across
Countries and Regions. Support effective business decisions by monitoring, analyzing, and
interpreting financial data in order to evaluate various business alternatives and
recommend the most appropriate business solutions. Drive definition and implementation
of standards and business specific guidelines in financial control processes.
Main Account- 1. Strategy Contributes to the definition of the strategy for the business
abilities: unit. Serves as the key partner for the relevant business leader in
determining strategy for area of responsibility and developing a
global business model, aligning with wider strategy,
implementing, and making adjustments in implementation as
needed. Maintains constant contact with relevant other
managers and Controllers regarding financial, market and
customer situation and outlook.
2. Business planning and Translates strategy into business plans and establishes
forecasting measurable targets. Oversees the business planning and
forecasting process for the area of responsibility and serves as
the interface to HQ/Country CFO/Global/Local BU/Division
Manager. Evaluates financial implications of various strategic
decisions, builds scenarios and recommends actions.
3. Business performance Monitors progress achieved and provides insight and analysis to
support operational decision-making. Identifies issues, and
advises management on action plans and operational strategies
to resolve. Drives appropriate cost structure, productivity
optimization, and capital efficiency. Manages and closely
monitors the cash flow and takes action to improve Net Working
Capital.
4. Risk management Assesses business risk exposure and defines risk mitigation
strategies to reduce impact on business performance. Ensures
risk management processes are consistently implemented in
own area of responsibility. Identifies and communicates
commercial and financial risks and opportunities from business
propositions.
5. Optimization Leads cross-functional initiatives that support strategic goals.
Drives definition and implementation of global standards and
business specific guidelines to ensure continuous improvement
in the financial control process within own area of responsibility.
6. Communication and Leads, provides guidance and facilitates best practice sharing
knowledge sharing between Local Business Controllers within own area of
responsibility to ensure alignment and consistency of controlling
practices. Ensures timely and efficient communication with
relevant Local/Country/Division/Region Controllers, Finance
Group functions and other internal customers to identify and
discuss issues for improvement of operations, work quality and
efficiency for area of responsibility.
© ABB 2018 Page No: 568
compliance Defines and implements internal controls regarding financial
8. Financial reporting Establishes and oversees processes and tools necessary to
obtain transparent and reliable financial data and business
information. Ensures high quality of financial data and business
information in line with defined standards and financial closing
schedules.
policies.

© ABB 2018 Page No: 569
Job: Business Controller
Typical Local Business Unit Manager (or) Local Job Ref: J002270. Version B
Reporting Line: Division Manager (or) Local Product Group
Manager
Mission Act as a business partner to the relevant business manager. Lead local Controlling teams to
Statement: optimize financial performance within an assigned Division/Business Unit/Product
Group/factory/site. Support effective business decisions by monitoring, analyzing, and
interpreting financial data in order to evaluate various business alternatives and
recommend the most appropriate business solutions.
Main Account- 1. Strategy Contributes to the definition of the strategy for the business
determining strategy for area of responsibility, aligning with
wider strategy, implementing, and making adjustments in
implementation as needed. Maintains constant contact with
relevant other managers and Controllers regarding financial,
market and customer situation and outlook.
the interface to HQ/Country CFO/Global/Local Division
3. Business performance and Monitors progress achieved and provides insight and analysis to
decision support support operational decision-making. Identifies issues, and
Capital.
4. Risk management Identifies and communicates commercial and financial risks and
opportunities from business propositions. Executes risk review
procedures and processes in line with global policies and
standards to minimize commercial and financial risks and
exposure.
5. Financial reporting and Establishes and oversees processes and tools necessary to
business information obtain transparent and reliable financial data and business
schedules.
Supports internal and external audits.
7. Communication with Ensures timely and efficient communication with relevant
internal stakeholders Local/Country/Division/Region Controllers, Accounting Center,
and other internal customers to identify and discuss issues for
improvement of operations, work quality and efficiency for area
of responsibility.
© ABB 2018 Page No: 570
policies.

Specialists level
Specialists level
expertise.
members.
© ABB 2018 Page No: 571
Job: Business Financial Analyst
Typical Division/Business Unit/Product Group Job Ref: J002350. Version B
Reporting Line: Controller (or) Local/Region/
Division/Business Unit /Product Group
Controller
Mission Provide financial and controlling expertise to the organization by compiling and analyzing
Statement: metrics, identifying trends and problems, communicating information to relevant groups,
and recommending actions to improve financial performance of a specific business.
Main Account- 1. Business Analysis Performs analyses of business performance versus budget and
abilities: forecast and proposes improvement actions. Performs
benchmarking of key performance indicators with external and
internal peers. Works with other finance professionals in
Divisions/Regions/Countries/Functions to understand and
analyze the drivers of financial performance and identify trends.
Prepares financial modelling for various “what if” scenarios and
the overall impact to the business unit.
2. Financial Reporting Supports preparation of relevant organization financial
reporting, business planning, budgeting and forecasting.
Validates accuracy of financial data and business information
and reports by performing reconciliations and review of
exceptions.
3. Information and Provides information to management by assembling and
communication summarizing data, preparing reports, making presentations of
findings, analyses, and recommendations.
4. Optimization Optimizes own performance to increase productivity by
developing automated solutions, eliminating duplications,
coordinating information requirements.
5. Internal control and Ensures processes and controls within own area of
documentation responsibility are designed and implemented in line with Group
and unit requirements. Maintains proper audit trail and
documentation for future tax/ internal/external audits and
reviews.

tasks.
© ABB 2018 Page No: 572
Job: Senior Function Controller
Typical Group Function Head Job Ref: J002280. Version B
Reporting Line:
Mission Act as a business partner to the Function Head in the respective organization to monitor
Statement: and optimize financial performance within an assigned area. Support effective business
decisions by monitoring, analyzing, and interpreting financial data in order to evaluate
various business alternatives and recommend the most appropriate business solutions.
Main Account- 1. Strategy Serves as the key partner for the relevant Function Head in
abilities: determining strategy for area of responsibility, aligning with wider
strategy, implementing, and making adjustments in
implementation as needed.
2. Business planning and Oversees the business planning process for the area of
decision support responsibility and serves as the interface to HQ/Country CFO.
Evaluates financial implications of various business decisions and
recommends actions.
3. Business performance Contributes to definition of key performance indicators. Monitors
financial performance of the function, identifies issues and advises
management on action plans and operational strategies to resolve.
Drives appropriate cost structure and productivity optimization.
4. Financial reporting Establishes and oversees processes and tools necessary to obtain
and business transparent and reliable financial data and business information.
information Ensures high quality of financial data and business information in
line with defined standards and financial closing schedules.
compliance Defines and implements internal controls regarding financial and
non-financial operations. Ensures compliance with corporate and
country standards, regulations, and guidelines. Supports internal
and external audits.
Ensures continuous improvement in the financial control process in
alignment with global standards and local policies.
internal stakeholders Local/Country/Division/Region Controllers, Finance Business
Services or Centers of Expertise, and other internal customers to
identify and discuss issues for improvement of operations, work
quality and efficiency for area of responsibility.
© ABB 2018 Page No: 573
Specialists level
expertise.
members.
© ABB 2018 Page No: 574
Job: Senior Project Controller
Typical Local Product Group Controller Job Ref: J002300. Version D
Reporting Line:
Mission Act as business partner to the Project Director, responsible for all financial and commercial
Statement: matters and actively driving the project’s performance. Can be assigned to multiple
medium-sized project or to a single large project.
Main Account- 1. Tender stage Reviews and takes joint responsibility with Tender Manager on financial,
abilities: commercial and tax aspects. Ensures that tender calculation is done
correctly, prepares cash-flow and exposure curve. Participates or provides
input to negotiations on contractual terms and conditions (clients,
consortia, subcontractors, suppliers). Participates and provides input in
local risk review process.
2. Project Prepares a Project Financial Execution Plan (as part of an overall Project
execution Execution Plan covering all financial, commercial and tax aspects such as
permanent establishment, revenue recognition methods, billing plan,
payment securities, consortium administration, import duties and VAT,
etc.). Is responsible for the correctness of project balance sheet and
income statement as well as for cash flow and monthly/quarterly forecast.
Prepares project invoices, manages currency risk, tax issues, bonds and
guarantees, financial accounting and reporting (including project site
accounting), drives and seeks for optimization of project cash flow,
Revenues and GM contribution together with Project Director.
3. Monitoring and Establishes project governance process. Participates in opportunity/risk
review identification, ensure that all required mitigation actions are timely
implemented. Drives, co-ordinates and prepares monthly project reviews
jointly with the Project Manager. Reviews and has joint responsibility with
the Project Manager for all financial aspects of the project including
estimate at completion and related cost-to-complete, forecasted
Revenues and Cash Flow, Risks and Opportunities assessment and ensure
alignment with other functions including Project Controls,
planning/scheduling”.
4. Commercial Promotes commercial awareness in the project team and provides
terms commercial input to the project execution plan (such as T&Cs in supply
management, claims, back-to-back conditions). Drives claim
management, back-charges and insurance cases and monitors the proper
follow up together with the Contract Manager/Project Manager upstream
(towards customer), side-stream (towards consortia partner) as well as
downstream (towards suppliers).
5. Compliance & Follows up on internal project audit reports and ensures timely
Internal Control implementation of all required actions related to projects under
responsibility. Is responsible for adherence to: corporate governance,
integrity, assurance, internal control, group charter, business specific
finance directives and instructions.
6. Organization Drives setup and closure of permanent establishment and branch offices
where required for the project. Is responsible jointly with the Tax function
for timely filing of financial/tax reports of project branches.
7. People Supervises on a project basis Site Controllers – depending on the size and
leadership and complexity of the project.
development
© ABB 2018 Page No: 575
Specialists level
Specialists level
matter expertise.
Specialists level
operational/tactical responsibilities. Often the Innovation & Speed – Management / Senior Specialists level
first manager level with full responsibility for Ownership & Performance – Management / Senior
and performance management. Management level
expertise.
© ABB 2018 Page No: 576
Job: Project Controller
Typical Local Product Group Controller (or) Senior Job Ref: J002310. Version D
Reporting Line: Project Controller
Mission Support Senior Project Manager in all financial and commercial matters and actively drive
Statement: the project’s performance. Assigned to multiple smaller projects.
Main Account- 1. Tender stage Supports the tender manager on financial aspects. Provides input
abilities: to negotiations on commercial issues. Provides input in local risk
review process.
2. Project execution Provides input to the Project Execution Plan on financial aspects.
Prepares project invoices, financial accounting and reporting
(including project site accounting). Drive and seek for optimization
of Project Cash Flow, Revenues and GM contribution together with
Project Director. Oversees currency risk, bonds and guarantees
and tax issues. Is responsible for the correctness of project
balance sheet and income statement as well as for cash flow and
monthly/quarterly forecast.
3. Monitoring and review Participates in opportunity/risk identification, monitor that all
required mitigation actions are timely implemented. joint
responsibility with the Project Manager for all Financial aspects of
the project including Estimate at completion and related Cost-to-
complete, forecasted Revenues and Cash Flow, Risks and
Opportunities assessment and ensure alignment with other
functions including Project Controls, planning/scheduling.
Supports the Project Manager in coordinating and preparing
monthly project reviews. Participates in preparing the project cost
report. Verifies the substance for cost to complete.
4. Commercial terms Provides support on claim management, back-charges and
insurance cases and monitors the proper follow up together with
the Contract Manager/Project Manager up-stream (towards
customer), side-stream (towards consortia partner) as well as
down-stream (towards suppliers).
5. Compliance & Internal Supports the Project Manager in adherence to: corporate
Control governance, integrity, assurance, internal control, group charter,
business specific finance directives and instructions.
knowledge in a specific area to execute
complex or specialized projects / challenges Ownership & Performance – Management / Senior Specialists level
often thinking independently to challenge Collaboration & Trust – Management / Senior Specialists level
© ABB 2018 Page No: 577
Job: Project Financial Analyst
Typical Local Product Group Controller (or) Project Job Ref: J002320. Version D
Reporting Line: Controller /Senior Project Controller
Mission Support Project Manager in all financial and commercial matters and actively drive the
Statement: project’s performance. Assigned to multiple smaller projects.
Main Account- 1. Tender stage Supports the Tender Manager on financial aspects.
abilities:
2. Project execution Prepares project invoices, financial accounting and reporting
(including project site accounting). Drives revenues and project
cash flow and seeks for optimization. Is responsible for the
correctness of project balance sheet and income statement as
well as for cash flow and monthly/quarterly forecast. Oversees
Currency risk project cash flow. Is responsible for the
correctness of project balance sheet and income statement as
well as for cash flow and monthly/quarterly forecast.
3. Monitoring and review Provides input to Project Manager in opportunity/risk
identification. Supports Project Manager in coordinating and
preparing monthly project reviews. Provides input to the
project cost report.
4. Commercial terms Provides input to the Project Manager on claim management,
back-charges and insurance cases.
5. Compliance & Internal Supports the Project Manager in adherence to: corporate
Control governance, integrity, assurance, internal control, group charter,
business specific finance directives and instructions.
in support of a process or internal team.
Responsibilities generally focus on organizing and Ownership & Performance – Team Leaders / Specialists level
coordinating on a task, project or program basis. Collaboration & Trust – Team Leaders / Specialists level
tasks.
© ABB 2018 Page No: 578
Job: Senior Factory Controller
Typical Factory Manager & functional to the HUB Controller Job Ref: J002610. Version B
Reporting Line:
Mission Act as a business partner to a factory manager to develop a business model and optimize
Statement: financial performance within an assigned factory/site. Support effective business
Drive definition and implementation of standards and business specific guidelines in
financial control processes.
Main Account- 1. Strategy Contributes to the definition of the strategy for the factory/site.
abilities: Serves as the key partner for the relevant factory manager in
global business model, aligning with wider strategy, implementing,
and making adjustments in implementation as needed. Maintains
constant contact with relevant other managers and Controllers
regarding financial, market and customer situation and outlook.
2. Business planning Translates strategy into business plans and establishes measurable
and forecasting targets. Oversees the business planning and forecasting process for
the area of responsibility and serves as the interface to HQ/Country
CFO/Global/Local Division Manager. Evaluates financial implications
of various strategic decisions, builds scenarios and recommends
actions.
3. Business Monitors progress achieved and provides insight and analysis to
performance support operational decision-making. Identifies issues, and advises
management on action plans and operational strategies to resolve.
Drives appropriate cost structure, productivity optimization, and
capital efficiency. Manages and closely monitors the cash flow and
takes action to improve Net Working Capital. Special focus areas:
product/business line profitability, product costing, production
variances, over/under-absorption analysis/inventory analysis, incl.
cycle count results.
strategies to reduce impact on business performance. Ensures risk
management processes are consistently implemented in own area of
responsibility. Identifies and communicates commercial and
financial risks and opportunities from business propositions.
5. Optimization Leads cross-functional initiatives that support strategic goals. Drives
definition and implementation of global standards and business
specific guidelines to ensure continuous improvement in the
financial control process within own area of responsibility.
knowledge sharing between Local Business Controllers within own area of responsibility
to ensure alignment and consistency of controlling practices.
Ensures timely and efficient communication with relevant
Local/Country/Division/Region Controllers, Finance Group functions
improvement of operations, work quality and efficiency for area of
responsibility.
© ABB 2018 Page No: 579
7. Internal controls and Ensures transparency in financial reporting and disclosures. Defines
compliance and implements internal controls regarding financial and non-
financial operations. Ensures compliance with corporate and country
standards, regulations, and guidelines. Supports internal and
external audits. Signs off Assurance letter for the area of
responsibility.
transparent and reliable financial data and business information.
Ensures high quality of financial data and business information in
line with defined standards and financial closing schedules.
and development organized, staffed, skilled and directed. Guides, motivates and

Specialists level
Specialists level
expertise.
members.
© ABB 2018 Page No: 580
Job: Factory Controller
Typical Factory Manager & functional to HUB Job Ref: J002620. Version B
Reporting Line:
Controller
Mission Act as a business partner to the factory manager. Lead local Controlling teams to optimize
Statement: financial performance within factory/site. Support effective business decisions by
monitoring, analyzing, and interpreting financial data in order to evaluate various business
alternatives and recommend the most appropriate business solutions.
Main Account- 1. Strategy Contributes to the definition of the strategy for the business unit.
abilities: Serves as the key partner for the relevant factory manager in
determining strategy for area of responsibility, aligning with wider
strategy, implementing, and making adjustments in implementation as
needed. Maintains constant contact with relevant other managers and
Controllers regarding financial, market and customer situation and
outlook.
CFO/Global/Local Division Manager. Evaluates financial implications of
various strategic decisions, builds scenarios and recommends actions.
performance and support operational decision-making. Identifies issues, and advises
decision support management on action plans and operational strategies to resolve.
procedures and processes in line with global policies and standards to
minimize commercial and financial risks and exposure.
information Ensures high quality of financial data and business information in line
with defined standards and financial closing schedules.
6. Internal controls Ensures transparency in financial reporting and disclosures. Defines
and compliance and implements internal controls regarding financial and non-financial
operations. Ensures compliance with corporate and country standards,
regulations, and guidelines. Supports internal and external audits.
7. Communication Ensures timely and efficient communication with relevant
with internal Local/Country/Division/Region Controllers, Accounting Center, and
stakeholders other internal customers to identify and discuss issues for
responsibility.
© ABB 2018 Page No: 581
expertise.
members.
© ABB 2018 Page No: 582
Job: Factory Financial Analyst
Typical Factory Controller/ Senior Factory Controller Job Ref: J002630. Version A
Reporting Line:
and recommending actions to improve financial performance for specific factory.
internal peers. Works with factory management team to
understand and analyze the drivers of financial performance and
identify trends. Prepares financial modelling for various “what if”
scenarios and the overall impact to the factory. Special focus areas:
2. Financial Reporting Supports preparation of relevant organization financial reporting,
business planning, budgeting and forecasting. Validates accuracy
of financial data and business information and reports by
performing reconciliations and review of exceptions.
4. Optimization Optimizes own performance to increase productivity by developing
automated solutions, eliminating duplications, coordinating
information requirements.
5. Internal control and Ensures processes and controls within own area of responsibility
documentation are designed and implemented in line with Group and unit
requirements. Maintains proper audit trail and documentation for
future tax/ internal/external audits and reviews.

colleagues.
© ABB 2018 Page No: 583
Job: Senior Service Controller
Typical Service Manager Job Ref: J002640. Version A
Reporting Line:
Statement: financial performance within an assigned service organization. Support effective business
Main Account- 1. Strategy Contributes to the definition of the strategy for the service
abilities: unit. Serves as the key partner for the relevant business leader
in determining strategy for area of responsibility and
developing a global business model, aligning with wider
strategy, implementing, and making adjustments in
3. Business performance Monitors progress achieved and provides insight and analysis
to support operational decision-making. Identifies issues, and
advises management on action plans and operational
strategies to resolve. Drives appropriate cost structure,
productivity optimization, and capital efficiency. Manages and
closely monitors the cash flow and takes action to improve Net
Working Capital. Special focus areas: service profitability,
service costing/hourly rates, over/under-absorption analysis.
propositions.
in the financial control process within own area of
responsibility.
© ABB 2018 Page No: 584
responsibility to ensure alignment and consistency of
controlling practices. Ensures timely and efficient
communication with relevant Local/Country/Division/Region
Controllers, Finance Group functions and other internal
customers to identify and discuss issues for improvement of
operations, work quality and efficiency for area of
responsibility.
schedules.
policies.

Specialists level
Specialists level
expertise.
members.
© ABB 2018 Page No: 585
Job: Service Controller
Typical Senior Service Controller / Service Manager Job Ref: J002650. Version B
Reporting Line:
Mission Act as a business partner to the business manager. Lead local Controlling teams to optimize
Statement: financial performance within factory/site. Support effective business decisions by
Main Account- 1. Strategy Contributes to the definition of the strategy for the service business
determining strategy for area of responsibility, aligning with wider
strategy, implementing, and making adjustments in implementation
as needed. Maintains constant contact with relevant other managers
and Controllers regarding financial, market and customer situation
and outlook.
CFO/Global/Local Division Manager. Evaluates financial implications
of various strategic decisions, builds scenarios and recommends
actions.
performance and support operational decision-making. Identifies issues, and advises
decision support management on action plans and operational strategies to resolve.
service profitability, service costing/hourly rates, over/under-
absorption analysis. Drive price, mix and volume analytics to optimize
the revenue and gross margin performance
procedures and processes in line with global policies and standards to
minimize commercial and financial risks and exposure.
information Ensures high quality of financial data and business information in line
with defined standards and financial closing schedules.
6. Internal controls Ensures transparency in financial reporting and disclosures. Defines
and compliance and implements internal controls regarding financial and non-financial
operations. Ensures compliance with corporate and country
standards, regulations, and guidelines. Supports internal and external
audits.
7. Communication Ensures timely and efficient communication with relevant
with internal Local/Country/Division/Region Controllers, Accounting Center, and
stakeholders other internal customers to identify and discuss issues for
responsibility.
© ABB 2018 Page No: 586
expertise.
members.
© ABB 2018 Page No: 587
Job: Service Financial Analyst
Typical Service Controller/Senior Service Controller Job Ref: J002660. Version A
Reporting Line:
Statement: metrics, identifying trends and problems, communicating information to relevant groups, and
recommending actions to improve financial performance for specific service organization.
internal peers. Works with service management team to
understand and analyze the drivers of financial performance and
identify trends. Prepares financial modelling for various “what if”
scenarios and the overall impact to the service organization. Special
focus areas: service profitability, service costing/hourly rates,
over/under-absorption analysis.

tasks.
© ABB 2018 Page No: 588
Job: Senior Sales Controller
Typical Business Unit Manager Job Ref: J002670. Version A
Reporting Line:
Statement: financial performance within an assigned sales organization. Support effective business
Main Account- 1. Strategy Contributes to the definition of the strategy for the sales
abilities: organization, focusing on Marketing, Sales, Customer Service,
Distribution and Logistics, pricing policy & execution, Regional
Distribution centers and integrated Business Planning. Serves
as the key partner for the relevant business leader in
global business model, aligning with wider strategy,
implementing, and making adjustments in implementation as
needed. Maintains constant contact with relevant other
managers and Controllers regarding financial, market and
customer situation and outlook.
3. Business performance Monitors progress achieved and provides insight and analysis to
support operational decision-making. Identifies issues, and
Capital. Special focus areas: demand sales analysis
(customer/account, channels, industry), go to market, cost to
serve, channel profitability and RoI, investment in SG&A
resources and sales efficiency.
propositions.
in the financial control process within own area of responsibility.
© ABB 2018 Page No: 589
responsibility to ensure alignment and consistency of controlling
practices. Ensures timely and efficient communication with
relevant Local/Country/Division/Region Controllers, Finance
Group functions and other internal customers to identify and
discuss issues for improvement of operations, work quality and
efficiency for area of responsibility.
schedules.
policies.

Specialists level
Specialists level
expertise.
members.
© ABB 2018 Page No: 590
Job: Sales Controller
Typical Senior Sales Controller / Business Unit Job Ref: J002680. Version A
Reporting Line:
Manager
Mission Act as a business partner to the business manager. Lead local Controlling teams to optimize
Statement: financial performance within sales organization. Support effective business decisions by
Main Account- 1. Strategy Contributes to the definition of the strategy for the sales
abilities: organization, focusing on Marketing, Sales, Customer Service,
Distribution and Logistics, pricing policy & execution, Regional
Distribution centers and integrated Business Planning. Serves
as the key partner for the relevant business leader in
determining strategy for area of responsibility, aligning with
wider strategy, implementing, and making adjustments in
3. Business performance and Monitors progress achieved and provides insight and analysis to
decision support support operational decision-making. Identifies issues, and
Capital. Special focus areas: demand sales analysis
(customer/account, channels, industry), go to market, cost to
serve, channel profitability and RoI, investment in SG&A
resources and sales efficiency.
procedures and processes in line with global policies and
standards to minimize commercial and financial risks and
exposure.
schedules.
© ABB 2018 Page No: 591
internal stakeholders Local/Country/Division/Region Controllers, Accounting Center,
improvement of operations, work quality and efficiency for area
of responsibility.
policies.

Specialists level
expertise.
members.
© ABB 2018 Page No: 592
Job: Sales Financial Analyst
Typical Sales Controller/Senior Sales Controller Job Ref: J002690. Version A
Reporting Line:
Statement: metrics, identifying trends and problems, communicating information to relevant groups, and
recommending actions to improve financial performance for specific sales organization.
internal peers. Works with sales management team to understand
and analyze the drivers of financial performance and identify
trends. Prepares financial modelling for various “what if” scenarios
and the overall impact to the sales organization. Special focus
areas: demand sales analysis (customer/account, channels,
industry), go to market, cost to serve, channel profitability and RoI,
investment in SG&A resources and sales efficiency.

tasks.
© ABB 2018 Page No: 593
Job: Global Risk Manager
Typical Global Division CFO (or) Global Business Unit Job Ref: J002330. Version B
Reporting Line:
Controller
Mission Support the organization in establishing and continuously developing the project risk
Statement: management framework within an assigned Division/Business Unit/Product Group.
Facilitates effective business decisions by identifying and communicating commercial and
financial risks and opportunities from business propositions.
Main Account- 1. Risk management Analyzes the risk patterns with the respective business and
abilities: strategy and guidelines defines conceptual framework for project risk management.
Supports other Group Functions in formulating and
implementing Group instructions related to Sales and Project
Execution. Maintains instructions for tenders and execution.
2. Risk management tools Implements and further develops tools supporting risk
management processes including risk review processes and
project execution.
3. Training and Drives continuous project risk management training, delivering

communication both personally and through designated trainers. Ensures
coordination of activities and sharing of information between
key stakeholders and personnel involved in risk management
processes.
4. Project risk reviews Owns the risk review process, ensuring timely and proper
preparation of risk review material and leads risk review
meetings.
5. Project execution reviews Promotes use of ABB standard project execution tool(s) and
monitors completeness and quality of information on an on-
going basis. Coordinates and participates in selected
project/operational reviews on a Country, Business Unit or
Division level.
6. Key performance Introduces and maintains key performance indicators (KPIs) to
indicators monitor critical developments in risk management and project
execution.
7. Special analysis Provides special analysis as required, e.g. cross-border

reporting, margin development/transparency, risk exposure.
© ABB 2018 Page No: 594
other professionals through coaching. Collaboration & Trust – Management / Senior Specialists
level
© ABB 2018 Page No: 595
Job: Commercial Tax Partner
Typical Business Unit Manager Job Ref: J002500. Version A
Reporting Line:
Mission Act as commercial tax partner to business manager. Provide advice on tax implications of
Statement: business transactions or any other tax matters as well as tax strategies that reflect overall
strategy and global initiatives.
Main Account- 1. Compliance with laws and Acts as internal tax advisor and coordinates resolution of tax
abilities: regulations issues. Ensures compliance with local and international tax laws
and regulations.
2. Tax planning and risk Identifies tax planning opportunities and risks of non-
management compliance, proposes measures to mitigate tax risks. Provides
support and input to various projects and initiatives, including
project risk reviews, contract structures, etc.
3. Policies and process Supports development and implementation of relevant
improvement standards, processes, policies and procedures to improve
efficiency and effectiveness of tax matters (e.g. business
transfer pricing policies, intercompany contracts,
4. Best practice and Deliver training activities for the respective organization.
knowledge sharing
5. Tax accounting and Supports tax accounting and reporting activities in the
reporting respective organization, e.g. manage tax transfer pricing
documentation; address tax issues in Branch Offices Abroad,
etc.
6. Tax authorities Supports Tax Center of Expertise during Tax audits. Liaises
with Tax Authorities and similar in negotiations/dealings
regionally/locally in tax policy matters.
7. Internal control Performs internal controls over financial reporting processes in
the respective areas of responsibility.

level
projects / challenges. Imparts knowledge to Collaboration & Trust – Management / Senior Specialists level
in a specific area to execute complex or Customer Focus & Quality – Management / Senior Specialists
specialized projects / challenges often thinking level
Comprehensive knowledge of related disciplines level
in the organization. Works independently, Collaboration & Trust – Management / Senior Specialists level
applying established standards and instructs or
© ABB 2018 Page No: 596
Functional Area: Finance Job Family: Tax
Job: Tax Manager
Typical Group Function Head – Finance Job Ref: J002090. Version B
Reporting Line:
Mission Act as tax subject matter expert and provide tax expertise to ABB Group in the area of
Statement: capital structures, legal structures, cross-border reorganizations, transfer pricing, intra-
group arrangements, contracting issues, indirect tax issues, tax accounting and reporting
or any other tax matters as well as tax strategies that reflect overall strategy and global
initiatives.
Main Account- 1. Compliance with Provides tax expertise in the defined tax area to ensure compliance
abilities: laws and regulations with local and international tax laws and regulations. Acts as internal
tax advisor in complex tax matters, coordinates resolution of tax
issues.
2. Tax planning and Identifies tax planning opportunities and risks of non-compliance,
risk management proposes measures to mitigate risk and obtains support from peers,
Group Function Heads and Country/Region management in
implementing the measures.
3. Policies and Coordinates and ensures development and implementation of
process improvement relevant standards, processes, policies and procedures to improve
efficiency and effectiveness of corporate tax matters in own area of
responsibility.
4. Best practice and Facilitates knowledge transfer, training activities and best practice
knowledge sharing sharing in the defined tax practice area.
5. Tax accounting and Oversees all tax accounting and reporting activities within the scope
reporting of own tax practice/area of responsibility. Ensures correct tax
numbers and disclosures in the quarterly and annual reports and
financial statements of the ABB Group, including sign-off by the
Group auditors.
6. Tax authorities Liaises with Tax Authorities and similar in negotiations/dealings
regionally/locally in tax policy matters within defined tax practice
(including transfer pricing for goods and services, contracting
business, mergers and acquisitions, intra-group arrangements, tax
accounting and reporting, HR taxes, indirect taxes, financing and tax
litigation/planning projects).
7. Internal control Ensures that internal controls over financial reporting processes are
designed and performed effectively and efficiently in the respective
areas of responsibility
© ABB 2018 Page No: 597
© ABB 2018 Page No: 598
Job: Tax Specialist
Typical Tax Manager Job Ref: J002120. Version B
Reporting Line:
Mission Provide tax expertise in the area of capital structures, legal structures, cross-border
Statement: reorganizations, transfer pricing, intra-group arrangements, tax accounting and reporting
or any other tax matters as well as tax strategies that reflect overall strategy and global
initiatives.
Main Account- 1. Compliance with laws and Acts as internal tax advisor in the defined tax area and
abilities: regulations coordinates resolution of tax issues. Ensures compliance with
local and international tax laws and regulations.
2. Tax planning and risk Identifies tax planning opportunities and risks of non-
management compliance, proposes measures to mitigate tax risks. Provides
support and input to various projects and initiatives, including
project risk reviews, contract structures, etc.
3. Policies and process Supports development and implementation of relevant
improvement standards, processes, policies and procedures to improve
efficiency and effectiveness of corporate tax matters in own
area of responsibility.
4. Best practice and Facilitates knowledge transfer, training activities and best
knowledge sharing practice sharing in the defined tax practice area.
5. Tax accounting and Responsible for all tax accounting and reporting activities
reporting within the scope of own tax practice/area.
6. Tax authorities Liaises with Tax Authorities and similar in
negotiations/dealings regionally/locally in tax policy matters
within defined tax practice (including transfer pricing for goods
and services, contracting business, mergers and acquisitions,
intra-group arrangements, tax accounting and reporting, HR
taxes, indirect taxes, financing and tax litigation/planning
projects).
© ABB 2018 Page No: 599
Specialists level
© ABB 2018 Page No: 600
Job: Tax Analyst
Typical Tax Specialist/ Manager Job Ref: J002490. Version A
Reporting Line:
Mission Execute back office and other administrative activities within Tax in line with defined
Statement: strategies, policies and procedures.
Main Account- 1. Tax documentation and Provides support for various projects and initiatives, including
abilities: support project risk reviews, contract structures, etc. Manages and
prepares supporting documentation (e.g. tax transfer pricing
documentation, support for tax returns, etc.)
2. Policies and process Supports implementation of relevant standards, processes,
improvement policies and procedures to improve efficiency and effectiveness
of corporate tax matters in own area of responsibility.
3. Best practice and Supports training activities and best practice sharing in the
knowledge sharing defined tax practice area.
4. Tax accounting and Supports all tax accounting and reporting activities within the
reporting scope of own tax practice/area.
5. Tax authorities Provides support during Tax audits and other requests from Tax
Authorities.

tasks.
© ABB 2018 Page No: 601
Functional Area: Finance Job Family: Treasury
Job: Treasury Manager
Typical Group Function Head – Finance Job Ref: J002030. Version C
Reporting Line:
Mission Proactively manage the financial assets and exposures of the Group within the respective
Statement: areas of responsibility; develop financial solutions to support the profitable growth of
ABB’s business; put in place and manage the Company’s financial infrastructure: capital
structure/payment systems, credit facilities/hedging structures; manage the relationships
with ABB’s key financial counterparts; assess and mitigate financial risks. Assist in the
formulation of financial strategies.
Main Account- 1. Risk management Identifies, manages and mitigates the financial risks in the respective
abilities: areas of responsibility within Treasury (e.g. Capital Markets, Global
Treasury Lead Center, Export and Trade Finance, Group Funding,
Group Treasury Operations, Insurance Risk Management, Pension
Management). Designs and implements the appropriate risk
mitigation strategies. Formulates risk management policies with the
aim to protect adverse impact on the Company's results and to
support the business achieving their targets.
2. Best practices Develops best practice treasury standards as well as ensures
implementation in own area of responsibility. Leads, develops and
implements Group Finance directives and instructions to minimize
financial risks.
3. Process Drives continuous initiatives and process improvements in Treasury to
improvement keep abreast of the latest developments in this area.
4. Relationship with Negotiates credit lines and other financial agreements with banks and
financial institutions financial institutions. Selects the appropriate business counterparts
and represents Treasury in the financial community.
5. Financing, Ensures the organization has the required level of financial sources to
investment and support current and future business requirements. Structures and
liquidity manages financing solutions using third-party financing institutions
as well as develops new financing initiatives. Defines strategy and
guidelines for the investment of available cash, designs the bank
accounts structure (including cash pools) to allow the highest and
most effective cash concentration. Ensures optimal cash flow and
commodity hedging.
6. Budget Prepares, implements and enforces the department budget. Manages
the department within the assigned budget and resources
7. Internal Ensures that internal controls over financial reporting processes are
control/compliance designed and performed effectively and efficiently in the respective
areas of responsibility.
8. Mergers and Evaluates and supports Merger and Acquisition (M&A) transactions in
acquisitions the respective area of responsibility within Treasury. Supports
transaction execution.
© ABB 2018 Page No: 602
© ABB 2018 Page No: 603
Job: Treasury Specialist
Typical Treasury Manager Job Ref: J002070. Version C
Reporting Line:
Mission Provide advice to internal customers (functions or businesses) in various Treasury areas,
Statement: identify process improvement opportunities to minimize and reduce risk.
Main Account- 1. Risk management Evaluates and monitors risk exposures and the financial
abilities: instruments available to mitigate the risk. Implements
appropriate financial instruments and transactions required to
manage the risk.
2. Support/advisory Provides advice and support to the business in the respective
areas of responsibility within Treasury (hedging, payment
conditions, guarantees, insurance, etc.).
3. Operations Ensures timely and accurate execution of treasury operations.
4. Management reporting Prepares reports and financial analyses related to Treasury as

requested by management. Reviews key performance indicators
to suggest action plans and improve results.
5. Training Coordinates and delivers training programs for Treasury
organization. Supports and educates the business and
functions in issues concerning Treasury.
6. Projects/process Participates in and contributes to initiatives and process
improvements in Treasury to keep abreast of the latest
developments in this area.
7. Internal controls Ensures that internal controls over financial reporting processes
are performed effectively and efficiently in the respective areas
of responsibility.
© ABB 2018 Page No: 604
Specialists level
© ABB 2018 Page No: 605
Job: Treasury Analyst
Typical Treasury Manager Job Ref: J002080. Version C
Reporting Line:
Mission Executes back office and other administrative activities within Treasury in line with defined
Statement: strategies, policies and procedures.
Main Account- 1. Operations Executes timely and accurate Treasury operations as assigned.
abilities: Performs back-office and transactional activities including
relevant accounting activities.
2. Support/advisory Provides advice and support to the business within own area of
responsibility (e.g. Cash-in-time, hedging requirements,
payment conditions, insurance, etc.).
3. Management reporting Prepares reports and analyses related to the area of

responsibility, Group initiatives and other special financial
analyses as requested by management.
4. Projects/process Executes initiatives and process improvements initiated in

respective area of Treasury.
5. Internal controls Executes the internal controls over financial reporting and
prepares relevant documentation.

tasks.
© ABB 2018 Page No: 606
Functional Area: Finance Job Family: Controlling & Planning
Job: Controlling & Planning Manager
Reporting Line:
Mission Provide reliable and timely analysis of the Group’s actual financial results, budget and
Statement: forecasts in order to support ABB Group management and other stakeholders at various
organization levels in decision making processes.
Main Account- 1. Analysis and decision Leads the analysis of the Group’s financial results in own area
abilities: support of responsibility and coordinates the preparation of the various
management reports, including performance reports for the
Executive Committee and Region/Country management,
commentaries on financial statements, etc., on a weekly,
monthly, quarterly and annual basis. Evaluates the impact of
strategic, financial or other major investment decisions.
2. Financial planning Defines, coordinates and oversees financial planning processes
and activities (e.g. Group and Country financial planning,
budgeting and forecasting). Ensures budget and forecast
instructions are up-to-date and followed. Drives
implementation of standardized processes and tools to
support the financial planning activities in own area of
responsibility.
3. Management reporting Oversees management reporting activities, including
preparation of management discussion and analysis. Works
with the reporting units and countries to follow up on the
inconsistencies noted on management reporting information.
4. Improvement initiatives Drives implementation of various controlling & planning

initiatives. Leads process improvement and cost saving
initiatives to protect and increase the Group’s profitability.
Leads and supports global initiatives to achieve excellence in
financial controlling and improvement of controlling processes
and tools.
5. Training and knowledge Facilitates knowledge and best practice sharing within the
sharing Finance community. Organizes and delivers training on various
controlling tools and processes in the area of responsibility.
policies.
© ABB 2018 Page No: 607
© ABB 2018 Page No: 608
Job: -
Typical Job Ref: J00XXXX. Version A
Reporting Line:
Mission PROFILE TO FOLLOW
Statement:
Main Account- 1
abilities:
2.
3.
4.
5.
© ABB 2018 Page No: 609
© ABB 2018 Page No: 610
Job: -
Typical Job Ref: J00XXXX. Version A
Reporting Line:
Mission PROFILE TO FOLLOW
Statement:
Main Account- 1.
abilities:
2.
3.
4.
5.
6.

...
© ABB 2018 Page No: 611
© ABB 2018 Page No: 612
Job: Controlling & Planning Specialist
Typical Controlling & Planning Manager Job Ref: J002210. Version B
Reporting Line:
Mission Provide reliable and timely analysis of the Group’s actual financial results, budget and
Statement: forecasts in order to support ABB Group management and other stakeholders at various
organization levels in decision making processes.
Main Account- 1. Analysis and decision Performs the analysis of the Group’s financial results in own area
abilities: support of responsibility and coordinates the preparation of the various
management reports, including performance reports for the
Executive Committee and Region/Country management,
commentaries on financial statements, etc., on a weekly,
monthly, quarterly and annual basis. Supports evaluation of the
impact of strategic, financial or other major investment
decisions.
2. Financial planning Drives and facilitates financial planning processes and activities
(e.g. Group and Country financial planning, budgeting and
forecasting). Supports implementation of standardized
processes and tools to support the financial planning activities
in own area of responsibility.
3. Management reporting Provides input for external financial reporting, including
management discussion and analysis. Works with the reporting
units and countries to follow up on the inconsistencies noted on
management reporting information.
4. Improvement initiatives Contributes to controlling initiatives for the Group. Leads
process improvement and cost saving initiatives to protect and
increase the Group’s profitability. Supports initiatives to achieve
excellence in financial controlling and improvement of
controlling processes and tools.
5. Training and knowledge Facilitates knowledge and best practice sharing within the
sharing Finance community. Organizes and delivers training on various
controlling tools and processes in the area of responsibility.
© ABB 2018 Page No: 613
level
© ABB 2018 Page No: 614
Job: Controlling & Planning Analyst
Typical Controlling & Planning Specialist /Manager Job Ref: J002530. Version A
Reporting Line:
Mission Support the organization by compiling and analyzing metrics, identifying trends and
Statement: problems, communicating information to relevant groups, and recommending actions to
improve financial performance.
Main Account- 1. Business Analysis Supports analysis of business performance versus budget and
internal peers. Works with the management team to
understand and analyze the drivers of financial performance
and identify trends. Prepares financial modelling for various
“what if” scenarios and the overall impact to organization.

exceptions.

5. Internal control and Performs controls within own area of responsibility as
documentation designed. Maintains proper audit trail and documentation for
© ABB 2018 Page No: 615
tasks.
© ABB 2018 Page No: 616
Job: Function Controller
Typical Group Function Head – Finance (or) Group Job Ref: J002260. Version B
Reporting Line:
Corporate Controlling & Planning Manager
Mission Support the Function to monitor and optimize financial performance within an assigned
Statement: area. Support effective business decisions by monitoring, analyzing, and interpreting
financial data in order to evaluate various business alternatives and recommend the most
appropriate business solutions.
Main Account- 1. Strategy Contributes to determining strategy for area of responsibility,
abilities: aligning with wider strategy, implementing, and making
adjustments in implementation as needed.
2. Business planning and Oversees the business planning process for the area of
decision support responsibility and serves as the interface to HQ/Country CFO.
Evaluates financial implications of various business decisions
and recommends actions.
3. Business performance Contributes to definition of key performance indicators.
Monitors financial performance of the function, identifies issues
and advises management on action plans and operational
strategies to resolve. Drives appropriate cost structure and
productivity optimization.
schedules.
Ensures continuous improvement in the financial control process
in alignment with global standards and local policies.
internal stakeholders Local/Country/Division/Region Controllers, Finance Business
Services or Centers of Expertise, and other internal customers to
identify and discuss issues for improvement of operations, work
quality and efficiency for area of responsibility.
© ABB 2018 Page No: 617
Specialists level
© ABB 2018 Page No: 618
Job: Function Financial Analyst
Typical Function Controller (or) Group Corporate Job Ref: J002600. Version A
Reporting Line: Controlling & Planning Manager
and recommending actions to improve financial performance within specific function.
internal peers. Works with other finance professionals in
Divisions/Regions/Countries/Functions to understand and
analyze the drivers of financial performance and identify trends.
Prepares financial modelling for various “what if” scenarios and
the overall impact to the business unit.
exceptions.
5. Internal control and Ensures processes and controls within own area of
documentation responsibility are designed and implemented in line with Group
and unit requirements. Maintains proper audit trail and
documentation for future tax/ internal/external audits and
reviews.
tasks.
© ABB 2018 Page No: 619
Functional Area: Finance Job Family: Reporting & Consolidation
Job: Reporting & Consolidation Manager
Reporting Line:
Mission Ensure a true and fair view of financial data is provided to relevant stakeholders in
Statement: compliance with the ABB Accounting and Reporting Guidelines, as well as other relevant
instructions. Establish and coordinate reporting and consolidation processes to facilitate
timely and accurate preparation of Group reporting in line with the latest regulatory
requirements.
Main Account- 1. Reporting and Manages reporting and consolidation processes of the ABB
abilities: consolidation Group, including definition of the standards and policies for
reporting and consolidation, processing and validation of
reporting units input and preparation of Group public reports.
2. Policies Ensures that the Accounting & Reporting Guidelines are current,
changes in the accounting rules are identified in a timely
manner, and units are notified with sufficient time to adjust
accounting practices.
3. Processes Drives continuous process improvements in reporting and
consolidation to keep abreast of the latest accounting
developments and changes in technology.
4. Internal control Ensures that internal controls over financial reporting
processes are designed and performed effectively and
efficiently in the respective areas of responsibility.
5. Training Oversees the processes in place to support all ABB parties in
accounting and reporting matters through resolution of
accounting and reporting questions, financial statement
reviews and training as well as follow-up on the accounting
issues disclosed as part of the Assurance process.
6. Audits Liaises with internal/external auditors on accounting and
reporting issues in area of responsibility.
policies.
© ABB 2018 Page No: 620
© ABB 2018 Page No: 621
Job: Reporting & Consolidation Specialist
Typical Reporting & Consolidation Manager Job Ref: J002150. Version B
Reporting Line:
Mission Act as a subject matter expert on accounting, reporting and consolidation topics. Provide
Statement: support in accounting and reporting matters to business/reporting units through
resolution of accounting and reporting questions, financial statement reviews and training,
as well as follow-up on the accounting issues disclosed as part of the Assurance process.
Support preparation of Group quarterly and annual reports.
Main Account- 1. Implementation of ABB Contributes to definition, implementation and improvement of
abilities: Accounting & Reporting Group accounting policies. Ensures implementation of changes
Guidelines (A&RG) in A&RG in own area of responsibility. Supports acquired
businesses to become compliant with A&RG.
2. Accounting & reporting Acts as a subject matter expert on specific accounting,
questions reporting, consolidation and public reporting topics.
3. Reporting & Consolidation Executes established accounting policies and procedures,
ensuring compliance with ABB Group policies and local
instructions (where applicable). Performs quality checks on
financial reporting data submitted by the units, including
analytical review of major fluctuations. Prepares/Reviews
footnotes for Group public disclosures (if applicable).
4. Training and reviews Prepares and delivers training programs on reporting &
consolidation topics. Plans, performs and documents on-site
and desktop financial statement reviews. Reviews and follows
up on resolution of issues identified during financial statement
reviews and balance sheet analytics process.
4. Early warning and Reviews and follows up on resolution of issues reported in the
assurance certification Assurance certification process.
process
5. Internal controls Performs internal control over financial reporting processes.
Maintains reporting procedures within area of responsibility,
ensuring accuracy and compliance.
6. Processes Participates in initiatives and projects to continuously improve
financial accounting and reporting processes and tools.
7. Cooperation with internal Liaises with internal and external auditors on the accounting and
and external auditors reporting issues. Facilitates resolution of accounting and
reporting issues identified in the course of internal and external
audits.
© ABB 2018 Page No: 622
level
© ABB 2018 Page No: 623
Job: Reporting & Consolidation Analyst
Typical Reporting & Consolidation Manager Job Ref: J002510. Version A
Reporting Line:
Mission Perform support activities within Reporting & Consolidation in line with defined strategies,
Statement: policies and procedures.
Main Account- 1. Implementation of ABB Supports implementation of Accounting & Reporting changes
abilities: Accounting & Reporting in own area of expertise.
Guidelines (A&RG)
2. Accounting & reporting Acts as a subject matter expert on specific accounting,
questions reporting, consolidation and public reporting topics.
3. Reporting & Consolidation Performs quality checks on financial reporting data submitted
by the units, including analytical review of major fluctuations.
Prepares/Reviews footnotes for Group public disclosures (if
applicable).
4. Training and reviews Supports training programs on reporting & consolidation
topics.
5. Internal controls Performs internal control over financial reporting processes.

Maintains reporting procedures within area of responsibility,
ensuring accuracy and compliance.
6. Processes Participates in initiatives and projects to continuously improve
financial accounting and reporting processes and tools.
7. Cooperation with internal Provides support during internal and external audits.
and external auditors

E/S - E Individual contributor using prior theoretical learning or Safety & Integrity – Team Leaders / Specialists level
knowledge of methods and technologies to execute Customer Focus & Quality – Team Leaders /
work assignments using established solutions. Building Specialists level
Innovation & Speed – Team Leaders / Specialists
knowledge of related disciplines in the organization. May
level
work under direct supervision or independently. May
Ownership & Performance – Team Leaders /
instruct or coach junior colleagues. Specialists level
Collaboration & Trust – Team Leaders / Specialists
level
E/S - F An individual contributor who performs activities in Safety & Integrity – Individual Contributor level
support of a process or internal team. Responsibilities Customer Focus & Quality – Individual Contributor
generally focus on organizing and coordinating on a level
Ownership & Performance – Individual Contributor
supervision or independently, generally delivering on pre-
level
defined tasks. Collaboration & Trust – Individual Contributor level
© ABB 2018 Page No: 624
Functional Area: Finance Job Family: Assurance Risk & Internal Control
Job: Assurance Risk & Internal Control Manager
Typical Group Function Head – Finance, Region CFO Job Ref: J002160. Version B
Reporting Line:
Mission Oversee and drive the assessment of financial reporting risks and the design,
Statement: implementation and maintenance of a high quality system of internal control over financial
reporting.
Main Account- 1. Internal controls Defines the framework, scoping and methodology for all ICoFR
abilities: methodology related activities. Ensures a coordinated and consistent
approach to implementation, maintenance and assessment of
the internal control system throughout the ABB Group. Develops
expansion plans for units coming into Sarbanes Oxley (SOX) 404
scope for the first time, either through growth or acquisition.
2. Internal controls Coordinates activities to design, implement and maintain a
processes system of internal control in line with Group standards. Drives
simplification and rationalization of the overall ICoFR
environment and the related systems.
2. Internal controls testing Oversees the planning and timely execution of the operational
testing of controls for the Group’s annual SOX 404 assertion.
Monitors and follows up on the timely completion of all
management testing in the area of responsibility.
3. Remediation activities Monitors and guides management in the timely and sustainable
remediation of deficiencies. Supports assessment of
deficiencies and their underlying causes, prepares relevant
analyses and sponsors remediation and sustainable elimination
of causes of deficiency.
4. Training Coordinates and delivers training programs for assessors and
testing managers, and programs for the development of new
process owners and control owners. Supports, educates and
inspires the entire organization in issues concerning assurance
and internal control.
5. Audit Maintains relationships with internal and external auditors,
supporting their plans and their definition of scope of work,
monitoring the results of their reports and sponsoring the
financial and control actions to remediate deficiencies in due
time.
6. People leadership and Leads and supervises Internal Control Specialists. Ensures (with
development HR Manager support) that the area of responsibility is
© ABB 2018 Page No: 625
© ABB 2018 Page No: 626
Job: Assurance Risk & Internal Control Specialist
Typical Internal Control Manager Job Ref: J002190. Version B
Reporting Line:
Mission Support and facilitate the assessment of financial reporting risks and the design,
Statement: implementation and maintenance of a high quality system of internal control over financial
reporting.
Main Account- 1. Internal controls Coordinates activities to design, implement and maintain a
abilities: processes system of internal control in line with Group standards.
Contribute to projects and activities towards simplification and
rationalization of the overall ICoFR environment and the related
systems.
2. Internal controls testing Supports planning and timely execution of the operational
testing of controls for the Group’s annual Sarbanes Oxley (SOX)
404 assertion in the Region/Country. Monitors and follows up on
the timely completion of all management testing in the area of
responsibility.
3. Remediation activities Supports management in the timely and sustainable
4. Training Delivers training programs for assessors and testing managers,
and programs for the development of new process owners and
control owners in accordance with Group guidelines.
5. Audit Supports activities of internal and external auditors, monitors

and facilitates timely implementation of defined management
action plans identified as part of audits in the area of internal
controls.
© ABB 2018 Page No: 627
Specialists level
© ABB 2018 Page No: 628
Job: Assurance Risk & Internal Control Analyst
Typical Internal Control Manager Job Ref: J002520. Version A

Reporting Line:
Mission Support the assessment of financial reporting risks and the design, implementation and
Statement: maintenance of a high quality system of internal control over financial reporting.
Main Account- 1. Internal controls Supports design, implementation and maintenance a system of
abilities: processes internal control in line with Group standards. Contributes to
projects and activities towards simplification and
rationalization of the overall ICoFR environment and the related
systems.
2. Internal controls testing Supports planning and timely execution of the operational
testing of controls for the Group’s annual Sarbanes Oxley (SOX)
404 assertion in the Region/Country. Supports monitoring of
the timely completion of all management testing in the area of
responsibility.
3. Remediation activities Supports management in the timely and sustainable
4. Training Supports training programs for assessors and testing
managers, and programs for the development of new process
owners and control owners in accordance with Group
guidelines.
5. Audit Supports activities of internal and external auditors, including
timely implementation of defined management action plans
identified as part of audits in the area of internal controls.

tasks.
© ABB 2018 Page No: 629
Functional Area: Finance Job Family: Accounting & Finance Services
Job: Lead of GBS Global Finance
Reporting Line:
Mission Manage and lead a global network of Finance Global Business Services. Drive continuous
Statement: process improvement in accounting and reporting processes to offer cost -efficient
and competitive services to the business using the latest tools and technologies.
Main Account- 1. Strategy Develops and implements strategic plan for the global network
abilities: of Finance Global Business Services. Leads global exercise to
achieve sustainable cost savings within the accounting area by
reducing complexity and implementing Finance Global Business
Services.
2. Best practice and process Drives implementation of best practices and continuous
improvements optimization of Accounting Center processes globally to gain
efficiencies and drive productivity gains. Facilitates the
exchange of know-how and best practices between the
countries. Works towards process excellence for transactional
processes in ABB Group.
3. Internal/external Implements both internal and external benchmarking of
benchmarks and KPIs Finance Global Services. Drives the organization towards
optimum performance. Defines and rolls-out key performance
indicators (KPIs) for SAS organization and monitors
compliance.
4. Budget and planning Coordinates preparation and enforces the Finance Global
Services budget. Guides, motivates, develops and set targets
for the Finance Global Services staff and the Finance Global
Services as a whole.
5. Audit Ensures internal/external audit findings in own area
responsibility are handled with high standards and in a
professional manner and the findings are addressed and
resolved in a timely way.
6. Internal control Acts as a Group process owner for specific areas (e.g. record-
to-report, order-to-cash, etc.) to ensure that processes and
controls are designed effectively and address financial
reporting risks.
7. People leadership and Leads and supervises Group Accounting Center personnel.
development Leads a global network of Shared Accounting Service Centers.
Ensures (with HR Manager support) that the area of
responsibility is organized, staffed, skilled and directed. Guides,
policies.
© ABB 2018 Page No: 630
© ABB 2018 Page No: 631
Job: Finance Delivery Lead
Typical Lead of GBS Global Finance Job Ref: J002700. Version A
Reporting Line:
Mission Manage and lead GBS Finance Hub line with Group standards and best practices. Ensure
Statement: continuous process improvement in accounting and reporting processes to offer cost-
efficient and competitive services to the business.
Main Account-
1. Strategy, budget and Develops and implements strategic plan for the GBS Finance
abilities:
planning Hub and participates in strategic planning as a member of the
GBS’s management team. Coordinates preparation and
enforces the GBS Finance Hub budget. Guides, motivates,
develops and set targets for the GBS Finance Hub staff and the
GBS Finance Hub as a whole.
2. Best practice and group Drives implementation of best practices and continuous
initiatives optimization of processes to gain efficiencies and drive
productivity gains. Drives harmonization and standardization
locally in line with Group solutions and best practices and
assists in development of global solutions.
3. Stakeholder management Manages relationship with business partners to ensure that

services are defined and delivered as agreed. Develops and
maintains Service Level Agreements with business partners.
Arranges and drives internal customer review meetings on a
regular basis and tracks mutually agreed action plan.
4. Accounting and reporting Enforces ABB Group Accounting Standards, compliance with
and compliance ABB’s Accounting and Reporting Guidelines, local GAAP and
Internal Control over Financial Reporting with ABB Group
Charter. Ensures transparency in financial reporting and
enhances and manages internal control environment.
5. Audit Ensures internal/external audits and other statutory audits are

handled with high standards and in a professional manner and
the findings are addressed and resolved in a timely way.
6. People leadership and Leads and supervises GBS Finance Hub personnel. Ensures
development (with HR Manager support) that the area of responsibility is
© ABB 2018 Page No: 632
© ABB 2018 Page No: 633
Job: Finance Manager – GBS Front Office
Typical Group GBS Finance Manager Job Ref: J002360. Version B
Reporting Line:
Mission Manage and lead GBS Finance front office in line with Group standards and best practices.
Statement: Ensure continuous process improvement in accounting and reporting processes to
offer cost-efficient and competitive services to the business.
Main Account- 1. Strategy, budget and Develops and implements strategic plan for the GBS Finance
abilities: planning front office and participates in strategic planning as a member
of the CFO’s management team. Coordinates preparation and
enforces the GBS Finance front office budget. Guides, motivates,
develops and set targets for the GBS Finance front office staff
and the GBS Finance front office as a whole.
2. Best practice and group Drives implementation of best practices and continuous
initiatives optimization of local processes to gain efficiencies and drive
productivity gains. Drives harmonization and standardization
locally in line with Group solutions and best practices and
assists in development of global solutions.
3. Stakeholder management Manages relationship with business partners to ensure that
services are defined and delivered as agreed. Develops and
maintains Service Level Agreements with business partners.
Arranges and drives internal customer review meetings on a
regular basis and tracks mutually agreed action plan.
4. Accounting and reporting Enforces ABB Group Accounting Standards, compliance with
and compliance ABB’s Accounting and Reporting Guidelines, local GAAP and
Internal Control over Financial Reporting with ABB Group
Charter. Ensures transparency in financial reporting and
enhances and manages internal control environment.
5. Audit Ensures internal/external audits and other statutory audits are
handled with high standards and in a professional manner and
the findings are addressed and resolved in a timely way.
6. People leadership and Leads and supervises GBS Finance front office personnel.
development Ensures (with HR Manager support) that the area of
responsibility is organized, staffed, skilled and directed. Guides,
policies.
© ABB 2018 Page No: 634
© ABB 2018 Page No: 635
Job: Finance Delivery Manager – General Accounting
Typical Finance Delivery Lead Job Ref: J002370. Version B
Reporting Line:
Mission Lead a team focused on the complete, accurate, and timely completion of accounting
Statement: activities within the General Accounting (GA) team. Ensure compliance with internal
guidelines and procedures as well as external regulatory requirements.
Main Account- 1. Planning Defines operating guidelines and project tasks to ensure
abilities: delivery of services to assigned business partners in accordance
with service level agreements.
2. Monthly closing Oversees the month end close process for the accounting center
including account reconciliation, preparation of various journal
entries, and preparation of monthly balance sheet. Books
monthly entries as necessary based on supporting
documentation.
3. Reporting Ensures timely and accurate monthly, quarterly and annual
reporting of reporting package and associated disclosures.
4. Financial statement Oversees preparation of financial statements in the appropriate

format for inclusion in timely filings with regulatory agencies.
5. Internal controls Ensures transparency in financial reporting and disclosures.

Leads Internal Control over Financial Reporting compliance and
reporting for the General Accounting team.
6. Analysis Performs analysis of accounts and highlights
discrepancies/anomalies for correction. Serves as escalation
point for complex accounting transactions.
7. Accounting guidelines Leads enforcement and implementation of internal accounting
and reporting guidelines and compliance with external
accounting regulations. Assists with guideline interpretation for
internal partner groups.
8. Optimization Develops and implements processes and procedures, and
continuously optimizes to gain efficiency and drive productivity
gains.
9. Taxes Supports preparation of company tax return and related tax
processes.
10. HR Ensures (with HR Manager support) that the area of
responsibility is properly organized, staffed, skilled and directed.
within HR policies.
© ABB 2018 Page No: 636
Specialists level
area. Focus balances leadership and subject Collaboration & Trust – Management / Senior Specialists leve
matter expertise.
expertise.
© ABB 2018 Page No: 637
Job: Finance Delivery Manager – Accounts Payable
Reporting Line:
Mission Lead a team focused on the complete, accurate, and timely completion of Accounts Payable
Statement: (AP) transactions. Ensure compliance with internal guidelines and procedures as well as
external regulatory requirements.
with service level agreements.
2. Transaction processing Ensures accurate processing of Accounts Payable transactions.
Oversees organization and work allocation for individuals
involved in transaction processing.
3. Analysis Oversees analysis of accounts and highlights

discrepancies/anomalies for correction.
4. Accounting guidelines Leads enforcement and implementation of relevant internal

accounting and reporting guidelines and compliance with
external accounting regulations.
5. Customer relations Builds and manages relationships with business partners to
manage expectations and ensure customer satisfaction.
6. Optimization Oversees implementation of best practices and continuously

optimizes practices to gain efficiency and drive productivity
gains.
reporting for the AP team.
within HR policies.
© ABB 2018 Page No: 638
Specialists level
expertise.
© ABB 2018 Page No: 639
Job: Finance Delivery Manager – Accounts Receivable
Reporting Line:
Mission Lead a team focused on the complete, accurate, and timely completion of Accounts
Statement: Receivable (AR) transactions. Ensure compliance with internal guidelines and procedures, as
well as external regulatory requirements.
with service level agreements. Drives cash collection in line with
Group guidelines and participates in Group cash collection
initiatives.
2. Transaction processing Ensures accurate processing of Accounts Receivable
transactions. Oversees organization and work allocation for
individuals involved in transaction processing.
3. Risk management Leads implementation of collection and credit risk management
solutions. Provides accurate and timely credit assessments to
business partners.
5. Accounting guidelines Leads enforcement and implementation of relevant internal
accounting and reporting guidelines and compliance with
external accounting regulations.
6. Customer relations Builds and manages relationships with business partners to
manage expectations and ensure customer satisfaction.
7. Optimization Oversees implementation of best practices and continuously
optimizes practices to gain efficiency and drive productivity
gains.
reporting for the AR team.

within HR policies.
© ABB 2018 Page No: 640
Specialists level
expertise.
© ABB 2018 Page No: 641
Job: Finance Team Lead – General Accounting
Typical Finance Delivery Manager – General Job Ref: J002410. Version B
Reporting Line: Accounting if in a GBS Hub location or Finance
Manager – GBS Front office if in the Front
office location
Mission Lead a team focused on the complete, accurate, and timely completion of accounting
Statement: activities for an area (e.g. Reporting, Consolidation, etc.) within the General Accounting
(GA) team. Ensure compliance with internal guidelines and procedures as well as external
regulatory requirements.
Main Account- 1. Planning Defines project tasks to ensure delivery of services to assigned
abilities: business partners in accordance with service level agreements.
2. Monthly closing Oversees a portion of the month end close process for the
accounting center including account reconciliation, preparation of
various journal entries, and preparation of monthly balance sheet.
Books monthly entries as necessary based on supporting
documentation.
4. Financial statement Oversees preparation of financial statements in the appropriate

format for inclusion in timely filings with regulatory agencies.
5. Accounting guidelines Leads enforcement and implementation of internal accounting and
reporting guidelines and compliance with external accounting
regulations. Serves as a functional expert and assists with
guideline interpretation for internal partner groups.
6. Internal control Ensures transparency in financial reporting and disclosures. Assists
accounting management in defining and implementing internal
controls regarding financial reporting compliance.
7. Analysis Performs analysis of accounts and highlights
discrepancies/anomalies for correction. Serves as escalation point
for complex accounting transactions.
8. Optimization Assists in developing and implementing processes and procedures,
and continuously optimizes to gain efficiency and drive
productivity gains.
9. Taxes Supports preparation of company tax return and related tax
processes.
10. HR Ensures (with HR Manager support) that the area of responsibility
is properly organized, staffed, skilled and directed. Guides,
policies.

members.
© ABB 2018 Page No: 642
Job: Finance Team Lead – Accounts Payable
Typical Finance Delivery Manager – Accounts Payable if Job Ref: J002420. Version B
Reporting Line: in a GBS Hub location or Finance Manager –
GBS Front office if in the Front office location
Mission Lead a functional work team within Accounts Payable (AP) focused on the complete,
Statement: accurate, and timely completion of accounting transactions. Ensure compliance with
internal guidelines and procedures as well as external regulatory requirements.
Main Account- 1. Transaction Monitors accurate processing of accounts payable transactions.
abilities: processing Oversees organization and work allocation for individuals involved in
processing.
2. Analysis Oversees analysis of accounts and highlights discrepancies/anomalies

for correction.
3. Accounting Implements relevant internal accounting and reporting guidelines in

guidelines compliance with external accounting regulations.
4. Optimization Identifies, recommends and assists in implementation of best practices

to gain efficiency and drive productivity gains.
5. Internal controls Along with the Accounts Payable Manager leads Internal Control over
Financial Reporting compliance and reporting for Accounts Payable for
applicable templates.
6. Monthly closing Oversees a portion of the month end close process for the Accounts
Payable area.
7. HR Ensures (with HR Manager support) that the area of responsibility is
properly organized, staffed, skilled and directed. Guides, motivates and
develops direct and indirect subordinates within HR policies.

members.
© ABB 2018 Page No: 643
Job: Finance Team Lead – Accounts Receivable
Typical Finance Delivery Manager – Accounts Job Ref: J002710. Version A
Reporting Line: Receivable if in a GBS Hub location or Finance
Manager – GBS Front office if in the Front
office location
Mission Lead a functional work team within or Accounts Receivable (AR) focused on the complete,
Statement: accurate, and timely completion of accounting transactions. Ensure compliance with
internal guidelines and procedures as well as external regulatory requirements.
Main Account- 1. Transaction processing Monitors accurate processing of account receivable
abilities: transactions. Oversees organization and work allocation for
individuals involved in processing.
3. Accounting guidelines Implements relevant internal accounting and reporting

guidelines in compliance with external accounting regulations.
4. Optimization Identifies, recommends and assists in implementation of best

practices to gain efficiency and drive productivity gains.
5. Internal controls Along with the Accounts Receivable Manager leads Internal
Control over Financial Reporting compliance and reporting for
Accounts Receivable for applicable templates.
6. Monthly closing Oversees a portion of the month end close process for the
Accounts Receivable area.

responsibility is properly organized, staffed, skilled and

members.
© ABB 2018 Page No: 644
Job: Senior Finance Specialist – General Accounting
Typical Finance Team Lead - General Accounting Job Ref: J002430. Version B
Reporting Line:
Mission Support overall financial statement preparation by executing accurate and timely
Statement: completion of accounting activities in compliance with internal guidelines and procedures
and external regulatory requirements.
Main Account- 1. Accounting Performs general accounting activities, applying techniques and
abilities: standards to solve unusual issues. Supplies limited advice on
accounting matters based on well-established principles and
practices.
2. Analysis Executes accounting analyses and reports as assigned.
3. Reporting Ensures the production of reports, statement of accounts,

reconciliations, statements of sourcing, and application of
funds.
4. Optimization Assists in developing and implementing processes and
procedures, and continuously optimizes to gain efficiency and
drive productivity gains.
5. Investigation Conducts investigations and reconciliations of accounts as
necessary.
6. Financial transactions Applies accounting techniques and standard practices to the
classification and recording of financial transactions.
7. Internal controls Participates in internal control testing and prepares relevant

documentation.
8. Risk assessment Supports management with financial aspects of project funding

and risk assessment.

© ABB 2018 Page No: 645
Job: Senior Finance Specialist – Accounts Payable
Typical Finance Team Lead – Accounts Payable Job Ref: J002440. Version B
Reporting Line:
Mission Process accounting transactions for Accounts Payable (AP) in a complete, accurate and
Statement: timely manner while ensuring compliance with internal guidelines and procedures and
Main Account- 1. Transaction processing Processes Accounts Payable transactions, ensuring accurate
abilities: tracking and processing.
2. Monthly closing Performs necessary activities within the Accounts Payable area
to ensure accurate and timely reporting.
3. Analysis Executes analysis and reports as assigned, and takes

appropriate action as necessary.
4. Internal controls Complies with and helps achieve Internal Control over Financial
Reporting compliance in Accounts Payable for applicable
templates. Participates in internal control testing and prepares
relevant documentation.
6. Communication Ensures effective communication with all relevant stakeholders
to maximize customer satisfaction.

© ABB 2018 Page No: 646
Job: Senior Finance Specialist – Accounts Receivable
Typical Finance Team Lead – Accounts Receivable Job Ref: J002720. Version A
Reporting Line:
Mission Process accounting transactions for Accounts Receivable (AR) in a complete, accurate and
Main Account- 1. Transaction processing Processes Accounts Receivable transactions, ensuring accurate
2. Monthly closing Performs necessary activities within the Accounts Receivable

area to ensure accurate and timely reporting.

Reporting compliance in Accounts Receivable for applicable
6. Communication Ensures effective communication with all relevant stakeholders
to maximize customer satisfaction.

© ABB 2018 Page No: 647
Job: Finance Specialist – General Accounting
Typical Senior Finance Specialist – General Accounting Job Ref: J002460. Version B
Reporting Line:
Statement: completion of accounting activities in compliance with internal guidelines and procedures
and external regulatory requirements.
Main Account- 1. Accounting Performs general accounting activities, applying techniques
abilities: and standards to solve unusual issues.
2. Analysis Executes accounting analyses and reports as assigned.
3. Reporting Ensures the production of reports, statement of accounts,

reconciliations, statements of sourcing, and application of
funds.
4. Investigation Conducts investigations and reconciliations of accounts as
necessary.
classification and recording of financial transactions.
6. Internal controls Participates in internal control testing and prepares relevant
documentation.
7. Risk assessment Supports management with financial aspects of project

funding and risk assessment.

tasks.
© ABB 2018 Page No: 648
Job: Finance Specialist – Accounts Payable
Typical Senior Finance Specialist - Accounts Payable Job Ref: J002470. Version B
Reporting Line:
Mission Process accounting transactions for Accounts Payable (AP) in a complete, accurate and
Main Account- 1. Transaction processing Processes Accounts Payable transactions, ensuring accurate
2. Monthly closing Performs necessary activities within the Accounts Payable area
to ensure accurate and timely reporting.

Reporting compliance in Accounts Payable for applicable
5. Communication Ensures all relevant stakeholders are aware of progress and/or
issues to maximize customer satisfaction.

tasks.
© ABB 2018 Page No: 649
Job: Finance Specialist – Accounts Receivable
Typical Senior Finance Specialist - Accounts Job Ref: J002730. Version A
Reporting Line:
Payable/Account Receivable
Mission Process accounting transactions for Accounts Receivable (AR) in a complete, accurate and
Main Account- 1. Transaction processing Processes Accounts Receivable transactions, ensuring accurate
2. Monthly closing Performs necessary activities within the Accounts Receivable

area to ensure accurate and timely reporting.

Reporting compliance in Accounts Receivable for applicable
5. Communication Ensures all relevant stakeholders are aware of progress and/or
issues to maximize customer satisfaction.

tasks.
© ABB 2018 Page No: 650
Job: Finance Specialist – Operational Excellence & Quality
Typical Finance Delivery Lead if in a GBS Hub location Job Ref: J002450. Version B
Reporting Line: or Finance Manager – GBS Front office if in the
Front office location
Mission Provide leadership and professional know-how to GBS Finance center management to support
Statement: process excellence. Lead a team focused on creating, standardizing, maintaining, and
optimizing processes within the GBS Finance center.
Main Account- 1. Optimization Develops and implements a strategic roadmap and operational plan
abilities: for process reengineering and optimization. Makes
recommendations on policy changes to meet the needs of ABB
customers and fulfil the targets set by the Global GBS Finance lead
and local management.
2. Internal control system Ensures the design and maintenance of the internal control system
and ensures its consistent use. Ensures Accounting Center team
members are trained on relevant control processes. Works with
individual teams to develop and improve controls and processes.
3. Internal consulting Advise key personnel within the organization on assurance and
internal control matters.
4. Process improvement Identifies potential process weaknesses and, after approval,

ensures improvements of current processes to improve efficiency,
safety, and/or other related metrics.
5. Testing Performs regular internal control testing.
6. Projects Leads additional projects acting as Project Manager (Accounting

Center IS projects, process development projects, change
management projects), and participates in global development
projects.
7. HR Ensures (with HR Manager support) that the area of responsibility
is properly organized, staffed, skilled and directed. Guides,
policies.

and process development. Typically accountable for Customer Focus & Quality – Management / Senior
budget and policy recommendations and medium Specialists level
term planning. Typically managing through first line
managers mainly in function area. Focus balances Specialists level
level
execution; short/medium-term operational/tactical Customer Focus & Quality – Management / Senior
responsibilities. Often the first manager level with Specialists level
full responsibility for human resource planning,
selection, development and performance Specialists level
management. Management involves utilizing Collaboration & Trust – Management / Senior Specialists
individual subject matter expertise. level
© ABB 2018 Page No: 651
Job: Credit Manager
Typical Finance Manager – GBS Front office Job Ref: J002480. Version B
Reporting Line:
Mission Formulate and assure effective implementation of credit and collection policies,
Statement: procedures, and standards to maximize cash flow and limit exposure. Monitor credit
reviews, accounts receivable, and serve as an escalation point regarding credit matters.
Main Account- 1. Credit policy Formulates and recommends general credit policy with support
abilities: from the country credit committee, and assures adherence to
accepted standards.
2. Contract proposals Reviews major lease, purchase, or conditional sales contract
proposals to identify and minimize credit risk.
3. Credit decision Proposes credit limits and supports Local Divisions on credit
decisions.
4. Sales function Maintains frequent communications with sales function and

performs credit reviews with Local Business Units on a regular
basis.
5. Settlement terms Supports Local Divisions in settlement of delinquent accounts
when established parameters are not met.
6. Legal proceedings Manages all account issues involving bankruptcy and other
legal proceedings.

© ABB 2018 Page No: 652
Job: Finance Specialist – Transactional Tax
Typical Finance Delivery Manager – General Job Ref: J002740. Version A
Reporting Line: Accounting if in a GBS Hub location or Finance
Team Lead - General Accounting if in the Front
office location
Statement: completion of tax activities in compliance with internal guidelines and procedures and
external regulatory requirements
Main Account-
1. Transactional Tax Performs tax activities related to direct tax, indirect tax,
abilities:
transfer pricing and/or branch offices abroad.
2. Reporting and Analysis Executes and prepares analysis and reports as assigned and
takes appropriate actions as necessary.
3. Investigation Conducts investigations of likely issues and address them to be

solved as necessary.

classification and recording of financial and tax transactions.
5. Internal controls and Complies with and helps achieve Internal Control over Financial
Legal requirements Reporting compliance as well as external regulatory
requirements.
6. Risk assessment Supports management with financial aspects of existing tax
risks and issues. Makes sure that management is aware of the
likely impacts.

© ABB 2018 Page No: 653
Functional Area: Finance Job Family: Investor Relations
Job: Investor Relations Manager
Typical Group Chief Finance Officer Job Ref: J002550. Version A
Reporting Line:
Mission Communicate and present financial and strategically relevant facts about ABB to different
Statement: investor groups all around the world to ensure ABB securities achieve fair valuation.
Main Account- 1. External relations Maintains daily contact and manages relationships with relevant
abilities: financial analysts and institutional investors, including updates with
facts regarding financial and strategic trends.
2. Representation Acts as first contact for the Group/Division/geography in matters

related to external communication to the financial community and
is the focal point for all questions regarding financial matters of
ABB. Responds quickly and effectively, under tight time pressure,
with statements to the investor community in order to maintain
necessary credibility and trust in ABB.
3. Market trends Proactively tracks broader financial market sentiment, seeks current
information and advises management about market opinion and
trends.
4. Communications Contributes to the development of the ABB investment story and
works with Corporate Communications, Strategy and other
functions to develop and implement tools to communicate this
story both internally and externally (including investor
presentations, press releases, web-based communications and
execution of investor events such as capital market days,
roadshows and field trips).
5. Investor account Develops and manages long-term relationships with a defined set
management of investors/analysts/agencies, educating them about ABB's
business, strategy and financial performance. Develops high levels
of trust and credibility to establish two-way communications and
enable timely feedback from the market to ABB management.
6. Regulatory Works with Group Function Legal and Compliance to ensure that the
requirements Company fulfils its legal and regulatory requirements regarding
open, fair and timely disclosure of share price-sensitive information
and the filing of documents to the relevant securities regulators in
the markets where ABB is listed.
7. Specialist duties Takes responsibility for specific specialist area of Investor Relations
activity, such as: management of the share register and related
activities; organization and conduct of the Annual General Meeting;
identification and recruitment of attractive long term shareholders;
management of external suppliers, etc.
8. Ad hoc support Provides support to special projects which have an impact on the
capital markets, the reputation of ABB and its position in the
market, the public, the media, etc.
© ABB 2018 Page No: 654
ABB’s workforce.
© ABB 2018 Page No: 655
Job: Investor Relations Specialist
Typical Investor Relations Manager Job Ref: J010050. Version C
Reporting Line:

related to external communication to the financial community and is the
focal point for all questions regarding financial matters of ABB.
Responds quickly and effectively, under tight time pressure, with
statements to the investor community in order to maintain necessary
credibility and trust in ABB.
information and advises management about market opinion and trends.
4. Communications Contributes to the development of the ABB investment story and works
with Corporate Communications, Strategy and other functions to
develop and implement tools to communicate this story both internally
and externally (including investor presentations, press releases, web-
based communications and execution of investor events such as capital
market days, roadshows and field trips).
5. Investor account Develops and manages long-term relationships with a defined set of
management investors/analysts/agencies, educating them about ABB's business,
strategy and financial performance. Develops high levels of trust and
credibility to establish two-way communications and enable timely
feedback from the market to ABB management.
requirements Company fulfils its legal and regulatory requirements regarding open,
fair and timely disclosure of share price-sensitive information and the
filing of documents to the relevant securities regulators in the markets
where ABB is listed.
capital markets, the reputation of ABB and its position in the market,
the public, the media, etc.
© ABB 2018 Page No: 656
Specialists level
© ABB 2018 Page No: 657
Job: Investor Relations Analyst
Typical Investor Relations Manager Job Ref: J002560. Version A
Reporting Line:

related to external communication to the financial community and is
the focal point for all questions regarding financial matters of ABB.
Responds quickly and effectively, under tight time pressure, with
statements to the investor community in order to maintain necessary
credibility and trust in ABB.
information and advises management about market opinion and
trends.
4. Communications Contributes to the development of the ABB investment story and
works with Corporate Communications, Strategy and other functions
to develop and implement tools to communicate this story both
internally and externally (including investor presentations, press
releases, web-based communications and execution of investor
events such as capital market days, roadshows and field trips).
5. Investor account Develops and manages long-term relationships with a defined set of
management investors/analysts/agencies, educating them about ABB's business,
strategy and financial performance. Develops high levels of trust and
credibility to establish two-way communications and enable timely
feedback from the market to ABB management.
requirements Company fulfils its legal and regulatory requirements regarding open,
fair and timely disclosure of share price-sensitive information and the
filing of documents to the relevant securities regulators in the
markets where ABB is listed.
capital markets, the reputation of ABB and its position in the market,
the public, the media, etc.
© ABB 2018 Page No: 658
tasks.
© ABB 2018 Page No: 659
Functional Area: Finance Job Family: Mergers & Acquisitions
Job: Mergers & Acquisitions Manager

Typical Chief Finance Officer (or) Region President (or) Job Ref: J010100. Version C
Reporting Line:
Country Managing Director
Mission Lead and support business acquisitions, joint ventures and divestments, including
Statement: partnerships involving equity participation to help drive continuing profitable growth for ABB.
Support one or more businesses as Merger and Acquisition (M&A) Account Manager.
Main Account- 1. Project leadership Independently leads, plans and executes projects, with a focus on
abilities: value, risks, and quality.
2. Deal preparation Supports deal preparation and establishment and management of
the deal team. Manages and progresses the internal investment
approval chain.
3. Resources Selects and manages both internal and external resources in the
various competence areas necessary in a global transaction, e.g.
business plan development, strategic and financial analysis,
determination of synergies, valuation, balance sheet management,
due diligence, accounting principles, pensions, environmental and
contractual issues.
4. Deal execution & Directs and owns project management responsibility for selected
negotiation high priority projects; including direct supervision and quality
control of all involved work areas.
5. Strategy Identifies M&A targets through analysis of market information,
competitors, valuations, etc. Investigates new M&A opportunities
and reports findings and recommendations to the Executive
Committee.
6. Best practices Develops and spreads throughout the Group processes and tools
for best M&A practices.
7. People leadership and Supports the Group Function Head in people development through
development continuous coaching and training of the team in all M&A areas.

Specialists level
© ABB 2018 Page No: 660
Job: Mergers & Acquisitions Specialist

Typical Mergers & Acquisitions Manager Job Ref: J010110. Version C
Reporting Line:
Mission Support business acquisitions, joint ventures and divestments, including partnerships
Statement: involving equity participation to help drive continuing profitable growth for ABB.
Main Account- 1. Project execution Supports the planning and execution of projects, with a focus
abilities: on value, risks, timing and quality.
2. Resources Coordinates both internal and external resources in the various

competence areas necessary in a global transaction, e.g.
determination of synergies, valuation, balance sheet
management, due diligence, accounting principles, pensions,
environmental and contractual issues.
3. Project support Supports the M&A Project Manager on large Merger and
Acquisition (M&A) transactions by leading and executing
specific project activities autonomously (e.g. coordination of
due diligence work-streams). Takes a lead role in executing
smaller M&A transactions.
4. New opportunities Assesses new M&A opportunities and prepares reports on
findings for the Executive Committee. Contributes to sound
decision making process through detailed knowledge and
experience of corporate finance models and business
analysis/modelling.
5. Best practices Develops processes and tools for best M&A practices.
6. People leadership and Supervises and develops M&A Analysts by following-up on tasks
development and transferring know-how and skills.
© ABB 2018 Page No: 661
Specialists level
coaching.
colleagues.
© ABB 2018 Page No: 662
Job: Mergers & Acquisitions Analyst

Typical Mergers & Acquisitions Manager Job Ref: J002540. Version A
Reporting Line:
Mission Support business acquisitions, joint ventures and divestments, including partnerships
Statement: involving equity participation to help drive continuing profitable growth for ABB.
Main Account- 1. Project execution Supports the planning and execution of projects, with a focus on
abilities: value, risks, timing and quality.
2. Resources Coordinates both internal and external resources in the various

competence areas necessary in a global transaction, e.g.
determination of synergies, valuation, balance sheet
management, due diligence, accounting principles, pensions,
environmental and contractual issues.
3. Project support Supports the M&A Project Manager on large Merger and
Acquisition (M&A) transactions by leading and executing specific
project activities autonomously (e.g. coordination of due
diligence work-streams). Takes a lead role in executing smaller
M&A transactions.
4. New opportunities Assesses new M&A opportunities and prepares reports on
findings for the Executive Committee. Contributes to sound
decision making process through detailed knowledge and
experience of corporate finance models and business
analysis/modelling.
5. Best practices Develops processes and tools for best M&A practices.
6. People leadership and Supervises and develops M&A Analysts by following-up on tasks
development and transferring know-how and skills.

tasks.
© ABB 2018 Page No: 663
Functional Area: Finance Job Family: Real Estate
Job: Real Estate Manager

Typical Group Chief Financial Officer (or) Country Job Ref: J009020. Version C
Reporting Line: Managing Director (or)
(and) Country CFO
Mission Establish and implement the Real Estate strategy and plan to ensure the business has the
Statement: right premises at the right time and in the right place in order to achieve economy of
operations and maximize utilization of facilities. Ensure that an appropriate work
environment is provided for all people and production units.
Main Account- 1. Strategic planning Develops strategic real estate plans for the medium term to
abilities: enhance the Local Business Unit’s facilities for both current and
prescribed future needs. The outcome is a real estate master
plan with required investments and space requirements to meet
the strategy of the businesses. Maximizes efficiencies through
consolidation and sub-letting initiatives.
2. Financial performance Manages the financial performance of the real estate for the
business to meet or exceed committed performance levels.
Manages assets in a cost efficient and economical way to
improve profitability, productivity and flexibility.
3. Portfolio Establishes and regularly updates a detailed corporate real
estate inventory of all ABB owned, leased/rented sites, plots of
land, offices, manufacturing facilities, warehouses, storage,
parking, cafeteria, etc.
4. Investment Supervises all major real estate investments in owned or leased
facilities and ensures such investments are submitted for formal
approval and in line with Group policy.
5. Reporting Benchmarks, monitors and reports on related real estate

occupancy costs for all facilities.
6. External contacts Acts as prime point of contact for local authorities for regulatory
and compliance purposes.
7. Safety Zero harm – (in conjunction with the Country Health and Safety
Manager) ensures that all activities led by Real Estate are
undertaken with all necessary safety control measures to
mitigate and eliminate hazards/risks.
8. People leadership and Ensures (with HR Partner support) that the area of responsibility
motivates and develops direct and indirect subordinates within
HR policies.
© ABB 2018 Page No: 664
Specialists level
© ABB 2018 Page No: 665
Job: Real Estate Specialist

Typical Real Estate Manager Job Ref: J009070. Version B
Reporting Line:
Mission Analyze, propose and support in implementing Real Estate function/specialized area actions
Statement: to improve efficiency, performance and cost effective service delivery.
Main Account- 1. Function strategy (area of Implements actions within area of functional responsibility in
abilities: responsibility) alignment with Group guidance, policy, and procedures.
2. Function process Defines, implements, and continuously optimizes processes and

procedures within area of functional responsibility in alignment
with Group guidance, policy, and procedures.
3. Service support Partners with businesses/customers/service providers to
understand current issues that can be supported or resolved
through existing practices, processes, policies. Recommends
new practices, processes, or policies to improve overall services.
4. Special programs Provides project support of special initiatives. Recommends,
develops, and assists in implementation of special programs in
area of functional specialty.
5. Systems Uses and updates relevant systems in support of functional
processes and procedures. Recommends changes to system
functionality and supports systems implementation/upgrade in
area of functional responsibility.

Specialists level
projects / challenges. Imparts knowledge to other Collaboration & Trust – Management / Senior Specialists
professionals through coaching. level
Comprehensive knowledge of related disciplines in
Specialists level
the organization. Works independently, applying Collaboration & Trust – Management / Senior Specialists
established standards and instructs or coaches level
© ABB 2018 Page No: 666
Job: Real Estate Analyst

Typical Real Estate Manager Job Ref: J002570. Version A
Reporting Line:
Mission Analyze, propose and support in implementing Real Estate function/specialized area actions
Statement: to improve efficiency, performance and cost effective service delivery.
Main Account- 1. Function strategy (area of Implements actions within area of functional responsibility in
2. Function process Defines, implements, and continuously optimizes processes and

with Group guidance, policy, and procedures.
3. Service support Partners with businesses/customers/service providers to
through existing practices, processes, policies. Recommends
new practices, processes, or policies to improve overall services.
4. Special programs Provides project support of special initiatives. Recommends,
develops, and assists in implementation of special programs in
area of functional specialty.

E/S - E An individual contributor who performs tasks or Safety & Integrity – Team Leaders / Specialists level
activities with knowledge acquired on the job. Customer Focus & Quality – Team Leaders / Specialists level
Responsibilities may focus on manual labor or Innovation & Speed – Team Leaders / Specialists level
E/S - F An individual contributor who performs tasks or Safety & Integrity – Individual Contributor level
tasks.
© ABB 2018 Page No: 667
Job: Facility Manager

Typical Country Real Estate Manager Job Ref: J009060. Version B
Reporting Line:
Mission Manage or coordinate all operating expenses, such as repair and maintenance, cleaning
Statement: services, security services, utilities and energy, and common areas. Supports the choice of
the Facility Management model at country level to implement the best practice coming from
the market.
Main Account- 1. Repair and maintenance Plans and implements maintenance, testing and inspection
abilities: schedules to ensure the facility is operating safely and
efficiently, maximize the life of equipment, reduce risk of failure
and meet statutory obligations.
2. Cleaning Manages building related cleaning activities in line with ABB
cleaning standard (INSTA model).
3. Facility security Ensures security solutions and services follow ABB security
standards. Ensures appropriate maintenance, inspection and
testing activities are carried out and records kept for all fire
safety equipment and systems. Keeps certificates of
compliance.
4. Energy efficiency In conjunction with the Country Sustainability Officer and Head
of Green CREM, ensures all real estate facilities and services are
managed and monitored to maximize energy efficiency of
buildings and sites, makes assessments and recommends
energy saving solutions.
5. Green CREM Assesses buildings and recommends actions for improvement in
line with ABB’s Green Corporate Real Estate Management
(CREM) approach.
6. Common areas Manages and monitors common areas, including parking and
green areas. Manages activities such as landscaping and snow
removal.
7. Safety Zero harm – (in conjunction with the Country Health and Safety
Manager) ensures that all activities led by Real Estate are
undertaken with all necessary safety control measures to
mitigate and eliminate hazards/risks.
© ABB 2018 Page No: 668
Specialists level
Specialists level
© ABB 2018 Page No: 669
Job: Facility Worker

Typical Facility Manager (or) Production Supervisor Job Ref: J009080. Version C
Reporting Line:
Mission Conduct all activities related to the maintenance and upkeep of facilities, buildings and
Statement: grounds etc., within agreed maintenance guidelines and procedures to increase the overall
efficiency.
Main Account- 1. Execution Executes the assigned work according to agreed work flows and
abilities: in accordance with ABB standard processes and safety
guidelines.
2. Maintenance Responds to emergencies, break-downs. Reports for records all
recurring problems at the facility/equipment that can be
identified and addressed.
3. Health & safety Adheres to the health, safety and environmental guidelines and
directives to ensure safety of the people and the facilities.

tasks.
© ABB 2018 Page No: 670
4.13 Functional Area – Human Resources (HR)
The purpose of the Human Resources function is to partner with the business in order to attract, develop, and retain
the appropriate workforce to effectively implement the business strategy. Human Resource jobs build, implement,
and maintain programs directed at optimizing performance of individuals, teams, and the organization as a whole.
Human Resource jobs combine understanding of relevant local regulations with local and global organizational
knowledge to develop effective programs and processes to support business goals.
Human Resources Business Partners – implement business strategy by building organizational capability.
– Enable business leaders to maximize their talents and strengths

– Accelerate their own performance and development and that of the people they lead
– Contribute to and drive implementation of the Group People Strategy and respective policy and guidelines
Global HR Business Partners (HRBP) work with division heads, business unit managers and function heads on long-
term planning and ensuring the People Strategy is consistent globally. Local HRBPs work with senior managers and
line managers on local HR matters to achieve the same end.
HR Functions of (Strategic Resourcing & Talent Acquisition, Talent & Learning, Rewards and Benefits)
– Strategic Resourcing & Talent Acquisition integrate all stages of acquiring top talent from pre-hire to onboarding
in a way that engages candidates and employees alike and ultimately drives business performance
– Talent & Learning ensures our people make the most of their careers. Provide a continuous supply of highly
qualified people to perform in the right job at the right time and consistent promotion across the group
– The rewards and benefits we offer are a critical part of how we compete for talent. Our overarching commitment
is to keep our ‘deal’ competitive externally while ensuring we are consistent and equitable through the
organization
HR Services – Deliver a fully-fledged set of HR Global / local services such as HRIS, HRMD and HR OpEx, Payroll,
Pensions, and other HR Administrative activities to employees and managers, ensuring that all aspects of HR are
transparent and accessible:
– Delivering local service for all HR products and tools to all employees
– Governmental, legal authority and union relationships
– Supporting HR Business Partners with functional and transactional expertise and a variety of products and
solutions
– Enabling local HR functional delivery in line with Group policies
– Applying modern technology where managers and employees benefit
Industrial Relations – a newly introduced role at Group level to act as a speaking partner for the Employees’ Council
Europe (ECE) and work closely with Region/Country HR.
– Continue to nurture a sound social dialogue with the ECE, based on the signed voluntary agreement
– Highlight at an early stage potential business disruptions due to strike action
– Consult local HR in cases of social crisis on a national level in order to limit the impact on ABB (business impact
and market reputation)
– Create awareness with global business leaders about labor relation requirements in close cooperation with
Global HR Business Partners
© ABB 2018 Page No: 671
General HR & HRBP Group Chief Human Resources Officer (job profile not Leadership/ Management A
included)
Group Function Head – Human Resources Leadership/ Management A, B
Global Division/Function HR Head Leadership/Management A, B
Global Business Unit/Function HR Manager Leadership/ Management B, C
Region HR Head Leadership/Management A, B
Country HR Manager Leadership/ Management B, C
HR Business Partner Leadership/ Management C, D, E
Location HR Business Partner Expert/Specialist D, E, F
HR Services Global HR Service Line Lead Expert/Specialist C
HR Delivery Lead Leadership/ Management B, C
HR Delivery Manager Leadership/ Management C, D
HR Team Lead Leadership/Management D, E
HR Services Specialist II Expert/Specialist E
HR Services Specialist I Expert/Specialist F
Compensation & C&B Group Function Manager Leadership/ Management B, C

Benefit
C&B Group Function Specialist Expert/ Specialist C, D
C&B Function Manager Leadership/Management C, D
C&B Function Specialist Expert/Specialist D, E
Labor Relations Labor Relations Group Function Manager Leadership/ Management B, C
Labor Relations Group Function Specialist Expert/ Specialist C, D
Labor Relations Function Manager Leadership/Management C, D
Labor Relations Function Specialist Expert/Specialist D, E
© ABB 2018 Page No: 672
HR Information HRIS Group Function Manager Leadership/ Management B, C
System
HRIS Group Function Specialist Expert/ Specialist C, D
HRIS Function Manager Leadership/Management C, D
HRIS Function Specialist Expert/Specialist D, E
People Analytics People Analytics Group Function Manager Leadership/ Management B, C
People Analytics Group Function Specialist Expert/ Specialist C, D
People Analytics Function Manager Leadership/Management C, D
People Analytics Function Specialist Expert/Specialist D, E
Talent Talent Group Function Manager Leadership/ Management B, C
Talent Group Function Specialist Expert/ Specialist C, D
Talent Function Manager Leadership/Management C, D
Talent Function Specialist Expert/Specialist D, E
Learning & Learning & Dev. Group Function Manager Leadership/ Management B, C
Development
Learning & Dev. Function Specialist Expert/ Specialist C, D
Learning & Dev. Function Manager Leadership/Management C, D
Learning & Dev. Specialist Expert/Specialist D, E
Global Mobility Global Mobility Group Function Manager Leadership/ Management B, C
Global Mobility Function Specialist Expert/ Specialist C, D
Global Mobility Function Manager Leadership/Management C, D
Global Mobility Specialist Expert/Specialist D, E
© ABB 2018 Page No: 673
Functional Area: Human Resources Job Family: General HR & HRBP
Job: Group Function Head – Human Resources

Reporting Line:
all countries.
5. Metrics Defines global Key Performance Indicators (KPIs) for the
function, sets benchmark key objectives, and targets, and
delivers results to ABB Group management and external
stakeholders. Ensures that ABB’s performance for the function
is regularly reported and audited.
execution of the business’s strategies, aligned with the
© ABB 2018 Page No: 674
L/M – A Organizational Leadership. Leads organizations Leadership – Results Orientation – 4
with an emphasis on strategic decision making Leadership – Strategic Orientation – 3
mainly in a global or regional senior role. Leadership – Teamwork and Collaboration – 4
Leadership – People Development – 3
Leadership – Personal Leadership – 3
Leadership – Change Leadership – 4
developing the company’s goals and plans. Leadership – Intercultural Sensitivity & Effectiveness – 4
Responsible for motivating large populations of Leadership – Customer & Market Orientation – 3
ABB’s workforce.
L/M – B Leads organizations with a focus on longer term Leadership – Results Orientation – 4
strategic planning and policy development. Leadership – Strategic Orientation – 3
Leadership of one or more organizational area(s). Leadership – Teamwork and Collaboration – 4
Requires in-depth knowledge of company’s goals
and plans. Clear focus on organizational Leadership – Change Leadership – 4
leadership over subject matter expertise. Leadership – Intercultural Sensitivity & Effectiveness – 4
Managing through sub-managers. Leadership – Customer & Market Orientation – 3
© ABB 2018 Page No: 675
Job: Global Division/Function HR Head

Typical Reporting Division President (or) other EC member (and) Job Ref: J004030. Version C
Line: functionally to Group Chief HR Officer
Mission Statement: Partner with business leaders at the Executive Committee level to develop the relevant
business strategy and create the people strategies that will support it’s delivery for
ABB. Provide consultation and support in the implementation of those HR strategies,
ensuring the organization has the people capabilities to deliver present and future
business goals. Develop and coach the business leaders and act as a change agent to
ensure business results are delivered.
Main Account- 1. Business strategy Participates in the definition of long-term business
abilities: objectives and defines the strategic HR priorities to support
Division/Group Function business strategy in area of
responsibility. Participates in the development of the wider
Group people strategy.
2. HR process Oversees implementation of all HR processes within area of
implementation responsibility, including workforce planning, succession
planning, performance management, talent management,
talent acquisition, remuneration, workforce reduction, and
other processes as applicable. Partners with other
colleagues within HR network to achieve ABB’s targets
through business and HR action plans.
3. HR solutions Partners with business leaders in assigned area to
understand current issues that can be supported or
resolved through HR practices, processes, or policies.
Counsels business leadership on the most effective
solutions to resolve issues and support long-term
objectives.
4. Change management Leads both Group and business-specific change
management initiatives across area of responsibility,
supporting leaders, staff and HR colleagues in
implementing new initiatives and driving behavioral change.
5. Compliance Ensures compliance with legislation and HR policies, and
adherence to Occupational Health & Safety and compliance
standards in all areas of responsibility.
development staffed, skilled and directed. Guides, motivates and
develops direct and indirect subordinates within HR
policies.
© ABB 2018 Page No: 676
ABB’s workforce.
© ABB 2018 Page No: 677
Job: Global Business Unit/Function HR Manager

Typical Global Business Unit Managing Director (or) Group Job Ref: J004040. Version C
Reporting Line: Function Head (and) functionally to Global
Division/Function HR Head
Mission Partner with Global Business Unit/Group Function business leaders and specific Human
Statement: Resources (HR) teams to provide consultation and support in the implementation of people
strategies within ABB. Ensure the organization has the people capabilities to deliver
present and future business goals. Develop and coach the business leaders and act as a
change agent to ensure business results are delivered.
Main Account- 1. HR process Drives implementation of all HR processes within area of
abilities: implementation responsibility, including workforce planning, succession
planning, performance management, talent management,
talent acquisition, remuneration, workforce reduction, and
other processes as applicable. Influences colleagues within the
immediate HR network to achieve ABB’s targets through
business and HR action plans.
2. Business strategy Participates in the definition of long-term business objectives
for assigned area and defines the strategic HR priorities to
support the relevant business strategy on a global basis.
3. HR solutions Understands business needs and provides consulting support
and advice in applying HR policy and process to achieve long-
term objectives. Leverages the HR functional expertise and
operational capacity to deliver results through high quality and
efficient solutions which meet the needs of the business.
4. Change management Leads change management initiatives across area of
responsibility, supporting leaders, staff and HR colleagues in
implementing new initiatives and driving behavioral change.
5. Compliance Ensures compliance with legislation and HR policies, and
adherence to Occupational Health & Safety and compliance
standards in all areas of responsibility.
direct and indirect subordinates within HR policies.
© ABB 2018 Page No: 678
L/M – C Leads teams with a focus on operational planning Leadership – Results Orientation – 3
and process development. Typically accountable Leadership – Strategic Orientation – 2
for budget and policy recommendations and Leadership – Teamwork and Collaboration – 3
area. Focus balances leadership and subject
matter expertise.
© ABB 2018 Page No: 679
Job: Region HR Head

Typical Region President Job Ref: J004070. Version C
Reporting Line:
Mission Implement people strategy through the development of the Human Resources (HR)
Statement: function, processes, systems and measures in the defined area. Ensure the organization
has the people capabilities to deliver present and future business goals. Serve as member
of the specific Region management team.
Main 1. HR strategy Supports the Region President in customer and market driven
Accountabilities: strategies to ensure profitable growth in the Region. Defines
the strategic HR priorities to support the business strategy for
the Region. Leverages Group and global programs where
applicable and develops area-specific initiatives where
appropriate.
2. HR process Oversees implementation of all HR rules, standards,
implementation governance and control processes in the Region. Leads delivery
of Global compensation and benefit programs, workforce
planning and productivity improvement programs,
performance management, and other processes as applicable
for the Region.
3. HR process improvements Oversees process maturity assessments for the local HR units
and ensures process improvement actions are implemented.
Identifies and implements functional best practices across
Divisions and Countries in the Region.
4. Industrial relations Oversees activities regarding industrial relations and
organized labor within the Region to ensure strong labor
relationships with unions and works councils across the
organization.
5. HR shared services Delivers and further develops HR Shared Service Centers in the
Region in line with Group policies and requirements.
6. Talent and learning Implements and delivers Global talent and learning programs
to attract, retain and develop leaders and professionals for the
organization. Develops talent and future functional leaders
and appoints function heads in line with corporate regulations.
7. Representation Represents ABB in interactions internally and externally in
order to communicate and reinforce the Group business and
people strategy in the Region.
direct and indirect subordinates within HR policies. Leads
functional competency assessments for HR staff and ensures
appropriate personal development actions are defined and
implemented.
© ABB 2018 Page No: 680
ABB’s workforce.
© ABB 2018 Page No: 681
Job: Country HR Manager

Typical Country Managing Director Job Ref: J004080. Version C
Reporting Line:
Mission Implement the people strategy through the provision of Human Resources (HR) processes,
Statement: systems and measures in the Country, including oversight of relevant HR Group Functions
and HR Shared Services. Ensure the organization has the people capabilities to deliver
present and future business goals. Serve as member of the Country management team.
Main Account- 1. HR strategy Supports the Country Managing Director in customer and
abilities: market driven strategies to ensure profitable growth in the
Country. Defines the strategic HR priorities to support the
business strategy. Leverages Group and global programs where
applicable and develops Country-specific initiatives where
appropriate.
2. HR process Ensures implementation of all HR rules, standards, governance
implementation and control processes in the Country. Implements Global
compensation and benefit programs, workforce planning and
productivity improvement programs, performance
management, talent management, talent acquisition, and other
processes as applicable. May also have oversight of additional
countries to ensure the same.
3. HR process improvement Carries out process maturity assessments for the local HR units
and ensures process improvement actions are implemented.
Identifies, shares and implements functional best practices
across the Business Units in the Country.
4. Industrial relations Ensures strong labor relationships with all local unions and
works councils.
5. HR Shared Services Delivers and further develops HR Shared Services as appropriate

in the Country in line with Group policies and requirements.
6. Talent and learning Implements and delivers Global talent and learning programs to
attract, retain and develop leaders and professionals for the
organization. Develops talent and future functional leaders and
appoints local function heads in line with corporate regulations.
7. Representation Represents ABB in interactions internally and externally in order
to communicate and reinforce both Group and local business
and people strategy in the Country.
direct and indirect subordinates within HR policies. Leads
functional competency assessments for HR staff and ensures
appropriate personal development actions are defined and
implemented.
© ABB 2018 Page No: 682
matter expertise.
© ABB 2018 Page No: 683
Job: HR Business Partner

Typical Relevant business leader in division, BU, or function Job Ref: J004110. Version E
Reporting Line:
(and) next level HRBP in the division or function
Mission As a core member of the Business Management Teams in the relevant Division/Business
Statement: Unit/Function, accountable for the overall HR contribution and value-add to the business,
translating business goals into HR priorities and ensuring effective implementation in
partnership with the appropriate Centers of Expertise (CoE) and Global Business Services
(GBS).
Main Account- 1. Strategy leadership Understand the Business drivers, the current and long-term
abilities: strategy and identify opportunities for HR to add value to the
Business. Set and implement HR priorities in the organization in line
with group/ global division / global BU / global function and people
strategy, covering culture, people, and organization utilizing the
existing HR solution portfolio or ensuring to provide new solutions
where appropriate. Orchestrate the HR organization to support and
deliver on the defined priorities.
2. HR Solutions Represents HR in the business entity, establishing strong
relationships with business leaders and acting as consultant,
sparring partner and coach. Accountable for the total HR offering to
the business. Articulates the needs of the business to the CoEs and
Global Business Services (GBS) to ensure relevant, impactful
support for the business.
3. Capability Planning Ensure people and organizational capabilities required in the mid-
/Workforce Planning long term are understood and actioned. Ensure that the business
positions in the short term are adequately staffed to meet or
exceed the annual business targets. Interrogates HR Analytics data
to understand key organizational dynamics, trends and issues and
define and execute appropriate actions.
4. Organization Design Implement the operating model and optimize organization
structures and principles in line with group and global rules and
standards, including the ABB Job Structure. Develop high
performing teams, including organization restructuring, optimal
utilization, redeployment and right-sizing of people resources.
Under the leadership of global Division and/or Business Unit,
implements strategy and plans regarding restructuring and
integration projects.
5. Performance Build performance culture in the organization; Implement group
Management and global business performance standards, KPIs, and targets to
enhance business performance. Identify performance issues and
take actions to address them in close collaboration with Location
HRBP and CoE. Drive recognition and reward programs for
individuals and teams linked to the Business priorities and Values in
Action.
© ABB 2018 Page No: 684
6. Competence Ensure competence development actions supporting the business
Development strategy are in place; Implement learning and development
activities to build and improve competence in collaboration with
CoE and GBS. Collaborates with Learning Partners to decide
appropriate learning strategies and commission design and
execution of customized programs to meet the needs identified.
Measures and evaluates effectiveness of learning solutions to
demonstrate business impact.
7. Integrated Talent In close collaboration with Talent Partners in CoE, set and
implement strategies and actions to ensure a healthy and
sustainable talent structure in the organization. Works closely with
Talent Partners to ensure a healthy and sustainable talent pipeline
in the organization considering internal Talent pool and external
market. Drives and executes all talent processes with Business
Leaders e.g. identification and succession planning on business
critical positions, diversity and inclusion and owns the talent
outcomes. Where appropriate is directly involved in the recruitment
of peer level positions. Assess risks and coordinate actions to
mitigate risks.
8. Remuneration Define competitiveness position and compensation elements
Competitiveness and based on business need and in line with group and global strategy
Personnel Cost and policy. Identify issues and risks and works with CoE to identify
necessary actions. Monitor and control personnel cost development
in the business and take corrective actions when needed.
9. Change Management Ensure change management requirements are translated into
actions that support the business strategy and plan; Apply in-depth
Business knowledge to support and coach Managers implementing
necessary measures and actions to facilitate change, including
communication, reorganization, performance management,
motivation, recognition.
10. M&A and Reorganization Under the leadership of global division and/or BU, implement
strategy, policy and plans in line with group rules and standards to
ensure business benefit and continuity, including due diligence,
integrating, communication, change management, retention and
motivation, leadership appointment
11. Standards and Implement and ensure compliance with global and local standards,
governance rules, tools, policies and processes related to operations/project
execution. Share and develop best practices across the wider HR
community. Provides support and governance to the business,
ensuring business plans align with overall HR direction, policy and
the Business Strategies.
12. People leadership and Provide functional leadership and guidance to HR Business Partners
development in the local Division/Business Unit/Function in the countries.
Ensure that the area of responsibility is properly organized, staffed
and directed. Build an effective, capable and high performing team.
Develop talent.
© ABB 2018 Page No: 685
L/M – C Leads teams with a focus on operational planning
matter expertise.
L/M – D Manages teams with a focus on operational
and performance management. Management
expertise.
L/M – E Supervises a team of employees in the execution
of tasks for an assigned area of responsibility.
Ensures coordination of appropriate work
members.
© ABB 2018 Page No: 686
Job: Location HR Business Partner

Typical Relevant business leader in division, BU, or function Job Ref: J004115. Version C
Reporting Line:
(and) next level HRBP in the division or function
Mission As a core member of the local Business Management Team, provide on-location HR support
Statement: in the assigned geographic area to employees including managers to ensure effective and
sustainable workplace relations and performance in close collaboration with HR network;
Apply HR policies defined by Group Centers of Expertise (CoE), including on Labor Relations
as defined in each country with Country HR. Ensures & assures local compliance.
Main Account- 1. Strategy Implement HR priorities in the organization in line with group/ global
abilities: Alignment division / global BU / global function and people strategy, covering
culture, people, and organization utilizing the existing HR solution
portfolio or ensuring to provide new solutions where appropriate.
Orchestrate the HR organization to support and deliver on the
defined priorities.
2. HR Solutions Partner with managers and employees in the relevant location to
understand current issues that can be supported or resolved through
HR practices, processes, or policies. Counsel Managers and
employees on the most effective solutions to resolve issues. Acts as
consultant, sparring partner, coach, and facilitator to business
leaders.
3. HR Process Oversee implementation of HR processes at the location, ensuring
Implementation compliance with Group policy and guidelines. Provides feedback and
inputs on relevant local statutory or regulatory requirements into the
development and implementation of new or improved
processes/products/services.
4. Performance Support manager and HRBP to implement and follow up
Management performance management activities on the site, including poor
performance improvement, PDA discussion, training need
identification, termination, and etc. Support the implementation of
group and global recognition program.
5. Integrated Talent Works closely with Talent Partners to ensure a healthy and
sustainable talent pipeline in the organization considering internal
Talent pool and external market. Drives and executes all talent
processes with Business Leaders e.g. identification and succession
planning on business critical positions, diversity and inclusion and
owns the talent outcomes. Where appropriate is directly involved in
the recruitment of peer level positions. Assess risks and coordinate
actions to mitigate risks.
6. Learning & Partner with business leaders to understand and identify learning
Development requirements for both individuals and critical populations at a local
level. Collaborates with Learning Partners to decide appropriate
learning strategies and commission design and execution of
customized programs to meet the needs identified. Measures and
evaluates effectiveness of learning solutions to demonstrate
business impact.
© ABB 2018 Page No: 687
7. Retention and Monitors employee turnover data and put measures in place to
Engagement support achievement of optimal levels of attrition across the site.
Assess employee engagement and morale and take actions to
address issues.
8. Employee Represent HR in the workplace, build partnerships between
Relations employees, HR and Managers. Deliver day to day HR management
contact / relationship for employees, including employee welfare,
counselling, grievance redressal, disciplinary processes; Facilitate
changes. Carry out training and communication on HR strategy,
policy, and processes when necessary. Lead discussions and owns
the relationship with local collective bargaining and
information/consultation groups where applicable (e.g. works
councils, trade unions, employee committees).
9. Labor Relations Follow policies and instructions set by CoE and Country HR and in
close collaboration with CoE and GBS to oversee activities regarding
labor relations and organized labor within area of responsibility.
Manage resolution of labor relations crises which impact at a local
level, ensuring necessary flow of information to all stakeholders.
Build and manage constructive relationships with both internal and
external labor relations stakeholders at a local level, in order to
support a culture of mutually beneficial cooperation between HR,
line managers, employees and their representatives. Advise and
proactively communicate with local business leaders, relevant HR
stakeholders and the Legal function regarding requirements in labor
relations, forthcoming legislation, etc.
10. Standards and Implement and ensure compliance with global and local standards,
Governance rules, tools, policies and processes related to operations/project
execution. Share and develop best practices across the wider HR
community.
© ABB 2018 Page No: 688
E/S - D Individual contributor using in-depth
complex or specialized projects / challenges
E/S - E Individual contributor using prior theoretical

learning or knowledge of methods and
technologies to execute work assignments
supervision or independently. May instruct or
E/S - F An individual contributor who performs

activities in support of a process or internal
team. Responsibilities generally focus on
direct supervision or independently, generally
© ABB 2018 Page No: 689
Functional Area: Human Resources Job Family: HR Services
Job: Global HR Service Line Lead

Typical HR GBS Lead Job Ref: J004140. Version B
Reporting Line:
Mission Lead, as functional expert, the design of a specific global service line (Employee Life-Cycle,
Statement: Payroll, Integrated Talent, Global Mobility, etc.) driving integration, standardization and
sustainability as part of the 3-pillar-model. Work closely with the relevant Center of
Expertise (CoE) and local service lines to define an effective and efficient end-to-end
delivery process as part of HR Services.
Main Account- 1. Define Service Line Creates the global service line roadmap from as-is to to-be
abilities: state, including all enablers (such as IS applications etc.).
Support the design and delivery of sustainable end-to-end
service processes, ensuring total alignment with the relevant
global Center of Expertise (CoEs), where it exists.
2. Service implementation Acts as design authority during service migrations. Interprets
and defines the end-to-end process requirements for the global
business service environment and ensures the service
processes are developed and implemented accordingly.
3. Quality Establishes and agrees the Key Performance Indicators (KPIs)
for the service line, sets up systems to track these and
monitors process efficiency and effectiveness on an on-going
basis. Together with the Service Line Delivery teams, analyses
quality issues and participates in continuous improvement
projects to develop process delivery globally.
4. Change management Drives behavioral change to continuously improve service line
delivery e.g. via trainings. Facilitates the sharing of best
throughout HR Global Business Services (GBS) in order to
deliver consistent support to the business.
5. Process knowledge Acts as process specialist and uses expertise in both the
specific service line and the broader shared services
environment to ensure the end-to-end processes developed
meet global operational needs in an effective and efficient way.
5. Organize and source Supports that the Service Line is properly set up, staffed and
skilled.
6. Collaboration and Drives results through collaboration with a wide network of
communication stakeholders. Communicates process and service specifics to
all relevant internal stakeholders.
7. Compliance Ensures consistency among assigned and related HR processes,
and compliance with Group and external legal and regulatory
requirements.
© ABB 2018 Page No: 690
E/S – C Expert and individual contributor within the
organization with in-depth knowledge of own
discipline and established knowledge of other
projects / challenges. Imparts knowledge to other
professionals through coaching.
© ABB 2018 Page No: 691
Job: HR Delivery Lead

Typical HR GBS Lead (or) more senior HR Delivery Lead Job Ref: J004150. Version B
Reporting Line:
Mission Lead and manage all HR service delivery in a global or regional hub/Front Office, including
Statement: ongoing operations, continuous improvement, and absorbing new requirements from
Centers of Expertise (CoEs)/ business into operations in order to deliver a high quality, low
cost service with speed.
Main Account- 1. Strategy and planning Develops, participates and implements the strategic plan for
abilities: HR Global Business Services (GBS) and participates in strategic
planning as a member of the relevant management team.
2. Service delivery Runs world class HR operations in one of the GBS centers.
Ensures service is delivered consistent with service level
agreements. Manages on-going improvement activities to
continuously develop service delivery. Leads and supports
activities to reconcile differences between the GBS functions
(i.e. Finance, IS, Supply Chain, HR) and capitalize on synergies in
order to shape services at ABB. Participates in deciding the
common elements to apply across GBS and responsible for
implementing them in the HR delivery teams.
3. Customer service Establishes and maintains productive relationships with key
stakeholders (HR Business Partners, CoEs, external vendors,
other parts of GBS HR, other GBS functions, business leaders,
etc.) in order to achieve HR service goals and customer
satisfaction targets. Drives development and improvement of
processes and practices based on customer (manager,
employee and HR) feedback (e.g. Net Promoter Score (NPS)).
4. People leadership Inspires and leads the HR GBS team. Ensures that HR GBS is
properly organized, staffed, skilled and directed. Sets targets
and manages performance for direct reports. Ensures
compliance with legislation, HR policies and other ABB
standards throughout the team.
5. People development Proactively grows the capability of the team, encouraging open
discussion of development needs for the team and individuals.
Develops bench strength and succession plans for key roles
within the team, understands the retention of individual top
performers and takes appropriate action. Encourages and
supports staff movements across organizational boundaries.
6. Best practice and group Works closely with CoEs, global service line leads and other HR
initiatives service delivery teams to drive harmonization and
standardization across processes, functions and geographies.
7. Finance and budget Creates financial plans and budget estimates for the HR GBS.
Manages adherence to agreed plans and budgets.
© ABB 2018 Page No: 692
L/M - B Leads organizations with a focus on longer term Leadership - Results Orientation - 3
strategic planning and policy development. Leadership - Strategic Orientation - 2
Leadership of one or more organizational area(s). Leadership - Teamwork and Collaboration - 3
Requires in-depth knowledge of company's goals Leadership - People Development - 4
and plans. Clear focus on organizational leadership Leadership - Personal Leadership - 3
over subject matter expertise. Managing through Leadership - Change Leadership - 3
sub-managers. Leadership - Intercultural Sensitivity & Effectiveness - 3
Leadership - Customer & Market Orientation - 3
L/M - C Leads teams with a focus on operational planning Leadership - Results Orientation - 3
and process development. Typically accountable for Leadership - Strategic Orientation - 2
budget and policy recommendations and medium Leadership - Teamwork and Collaboration - 3
term planning. Typically managing through first line Leadership - People Development - 3
managers mainly in function area. Focus balances Leadership - Personal Leadership - 3
leadership and subject matter expertise. Leadership - Change Leadership – 3
© ABB 2018 Page No: 693
Job: HR Delivery Manager

Typical HR Delivery Lead Job Ref: J004160. Version B
Reporting Line:
Mission Manage operation of the assigned Service Line(s) in a Hub or Front Office. Accountable for
Statement: delivering high quality, timely customer service to the supported clients and against agreed
targets in the respective service area (Employee Life Cycle, Integrated Talent, Global
Mobility, Learning & Development, Compensation & Benefits, Payroll, People Analytics or
HRIS). Drive the people management strategy and ensure controls and compliance to
manage any operational, financial and reputational risks.
Main Account- 1. Performance targets Manages operation of the assigned Service Line, delivering
abilities: agreed targets as part of the Hub and/or front office team.
Implements delivery and performance standards as agreed with
the Service Line and/or country team to ensure consistency in
quality and customer satisfaction.
2. Service delivery Runs functional operations in the Hub and/or front office.
Ensures service is delivered consistent with service level
agreements.
3. Customer service Builds sustainable relationships with customers to ensure local
satisfaction with service provided, working together with other
Service Lines, HR Centers of Expertise and HR Business
Partners. Ensures appropriate stakeholder management and
acts as a single point of contact for defined countries.
4. Continuous improvement Implements and executes the GBS HR strategy and contributes
to and drives continuous improvement/optimization. Supports
development of consistent processes and practices, based on
feedback (e.g. Net Promoter Score (NPS)). Supports initiatives
to reconcile differences between the GBS functions and
capitalize on synergies in order to shape services at ABB.
5. People leadership Manages the team in the Service Line through the HR Team
Lead(s). Ensures that the area of responsibility is organized,
staffed, skilled and directed. Guides and motivates
direct/indirect subordinates within HR policies.
6. People development Encourages open discussion of development needs for the
team or individuals. Seeks to understand the retention of
individual top performers and takes action. Encourages and
supports staff movements across service lines and functions
within GBS.
© ABB 2018 Page No: 694
L/M - C Leads teams with a focus on operational planning Leadership
matter expertise.
L/M - D Manages teams with a focus on operational X
expertise.
© ABB 2018 Page No: 695
Job: HR Team Lead

Typical HR Delivery Manager Job Ref: J004170. Version B
Reporting Line:
Mission Manage the operations of an assigned team in a Hub or Country focused on the complete,
Statement: accurate, and timely completion of HR transactions for a specific service line (Employee
Life Cycle, Integrated Talent, Global Mobility, Learning & Development, Compensation &
Benefits, Payroll, People Analytics or HRIS). Drive an efficient work allocation, effective
workforce management and appropriate people management activities. Ensure
compliance with internal guidelines and procedures.
Main Account- 1. Service delivery Supervises the team and ensures HR processes are delivered in a
abilities: timely and accurate manner in compliance with standard
process flows and according to agreed service levels. Acts as
subject matter expert in the team and works on complex issues
or cases which are escalated for resolution.
2. Analysis Monitors accuracy of transaction processing and quality of data.

Oversees analysis of HR transactions and highlights
3. Optimization Identifies and initiates the implementation of best practices and
process improvements to increase efficiency and drive
productivity gains.
4. Internal controls Together with the HR Service Line Manager, leads internal
control over HR transactions and quality controls like the 4-eye-
checks.
5. Service culture Works with customers and stakeholders to improve
understanding, cooperation and performance. Ensures a
positive working relationship within the team and with external
customers by measuring customer/ employee satisfaction and
building on results.
6. Customer mind-set Delivers HR Service support to the HR community, managers and
employees, showing a customer service mind-set and a
proactive way of working to serve customers with a “can do”
attitude.
7. People leadership and Manages selection, development, performance and organization
development of the team and appropriately allocates work and assignments
to individual team members. Conducts performance reviews
and provides regular coaching and training to the team.
© ABB 2018 Page No: 696
L/M - D Manages teams with a focus on operational
expertise.
L/M - E Supervises a team of employees in the execution
members.
© ABB 2018 Page No: 697
Job: HR Services Specialist II

Typical HR Team Lead Job Ref: J004180. Version B
Reporting Line:
Mission Performs day to day processing of HR requests related to one or more service lines
Statement: (Employee Life Cycle, Integrated Talent, Global Mobility, Learning & Development,
Compensation & Benefits, Payroll, People Analytics and HRIS) for an assigned group of
employees handling also complex and escalated tasks. Ensures appropriate support for
internal customers, and deliver accurate and timely processing of information with all
stakeholders and assures that quality controls like e.g. the 4-eye-check are carried out.
Main 1. Service delivery Executes and delivers assigned HR Services according to defined
Accountabilities: Service Level Agreement(s). Handles complex/escalated tasks.
Supports and coaches others in the team with defined tasks.
2. Support service Delivers HR Service support to the HR community, managers and
employees. Shows customer service mind-set and a proactive way of
working to serve the customers with a “can do” attitude.
3. Process Recommends enhancements and simplification of existing processes
optimization and procedures based on feedback and experience with customers.
Leads some process improvement activities and participates in
various quality control and audit activities.
4. Communication Communicates information regarding policies and standards on
assigned processes to internal customers as needed.
5. Data Entry Records employee enquiries in an appropriate IT system (ticket tool).

Performs data entry into appropriate systems as necessary for
assigned HR Service(s). Maintains a high level of data quality and
accuracy in the systems. Provides on-demand reports related to the
process where required.
6. Documentation Prepares information and documents for external authorities (social
security, income tax, etc.) and oversees/quality checks the work of
other HR Services Specialists.

E/S – E Individual contributor using prior theoretical X
technologies to execute work assignments using
© ABB 2018 Page No: 698
Job: HR Services Specialist I

Typical HR Team Lead Job Ref: J004190. Version B
Reporting Line:
Mission Performs day to day processing of HR requests related to multiple service lines (Employee
Statement: Life Cycle, Integrated Talent, Global Mobility, Learning & Development, Compensation &
Benefits, Payroll, People Analytics and HRIS) for an assigned group of employees. Provide
appropriate support for internal customers, and deliver accurate and timely processing of
information for all stakeholders.
Main Account- 1. Service delivery Executes and delivers assigned HR Services in compliance with
abilities: all standard operating procedures/policies or other procedures
in place and according to defined Service Level Agreement(s).
2. Support service Delivers HR Service support to the HR community, managers and
employees. Shows a customer service mind-set and a proactive
way of working to serve customers with a “can do” attitude.
3. Process optimization Recommends enhancements and simplification of existing
processes and procedures based on feedback and experience
with customers.
4. Communication Communicates information regarding policies and standards on
assigned processes to internal customers as needed.
5. Data Entry Records employee enquiries in an appropriate IT system (ticket

tool). Performs data entry into appropriate systems as
necessary for assigned HR Services. Maintains a high level of
data quality and accuracy in the systems. Provides on-demand
reports related to the process, where required.
6. Documentation Prepares information and documents for external authorities
(social security, income tax, etc.).

E/S – F An individual contributor who performs activities
Responsibilities generally focus on organizing
and coordinating on a task, project or program
basis. May work under direct supervision or
independently, generally delivering on pre-
defined tasks.
© ABB 2018 Page No: 699
Functional Area: Human Resources Job Family: Compensation & Benefit
Job: C&B Group Function Manager

Typical Group Function Head – HR Job Ref: J004200. Version A
Reporting Line:
Mission Lead team(s) of Human Resources (HR) specialists to define the strategy and deliver the
Statement: implementation in one or more HR functional area in alignment with Group directives and
wider HR strategy.
Main Account- 1. Function strategy (the Defines and implements strategy within functional and
abilities: area of responsibility) geographic area of responsibility, in alignment with Group
guidance, policies, and procedures.
2. Function process Defines, implements, and continuously optimizes HR processes
and procedures within area of functional responsibility in
alignment with ABB guidance, policy, and procedures.
3. HR solutions Partners with HR leadership and business leaders to understand

current issues that can be supported or resolved through
existing, new, and/or improved HR practices, processes, or
policies in area of functional specialty. Counsels HR and
business leadership on effective solutions to resolve issues and
support long-term objectives.
4. Special programs Develops and implements special programs in area of functional
specialty as appropriate.
5. Systems Ensures relevant systems support function processes and

procedures. Recommends changes to system functionality and
supports systems implementations and upgrades in area of
functional responsibility.
6. Special initiatives Supports HR cross-functional initiatives in area of functional
responsibility.
7. Compliance Ensures compliance with legislation and HR policies and
compliance standards in area of functional responsibility.
8. People leadership and Ensures (with support of the relevant HR Business Partner) that
development the area of responsibility is properly organized, staffed, skilled
and directed. Guides, motivates and develops direct and indirect
© ABB 2018 Page No: 700
matter expertise.
© ABB 2018 Page No: 701
Job: C&B Group Function Specialist

Typical Group HR Function Manager Job Ref: J004210. Version A
Reporting Line:
Mission Deliver and implement (Human Resources) HR function/specialized area strategy in one or
Statement: more HR functional areas in alignment with Group directives and wider HR strategy.
Main 1. Function strategy (area of Implements strategy within area of functional responsibility in
Accountabilities:responsibility) alignment with Group guidance, policy, and procedures.

alignment with Group guidance, policy, and procedures.
3. HR solutions Partners with HR leadership and business leaders to
through existing HR practices, processes, or policies in area of
functional specialty. Recommends new practices, processes,
or policies to improve HR function.
4. Special programs Recommends, develops, and assists in implementation of
special programs in area of functional specialty.

functionality and supports systems implementation/upgrade
in area of functional responsibility.
responsibility.

complex projects / challenges. Imparts
coaching.
E/S – D Individual contributor using in-depth knowledge
in a specific area to execute complex or
specialized projects / challenges often thinking
independently, applying established standards
© ABB 2018 Page No: 702
Job: C&B Function Manager

Typical Group HR Function Manager (or) Region HR Function Job Ref: J004220. Version A
Reporting Line:
Manager (or) Cluster HR Function Manager
Mission Lead team(s) of Human Resources (HR) specialists/managers to deliver the strategy for a
Statement: specific HR functional area in a Region/Cluster/Country, in alignment with Group directives
and wider HR strategy. Represent the needs of the area to the Group Center of Expertise
(CoE) and collaborate with HR Business Partners (HRBPs) and HR Global Business Services
(GBS) to provide a seamless service to the business.
Main Account- 1. Function strategy (the Executes and contributes to strategy within functional and
guidance, policies, and procedures. Acts as speaking partner to
the business to advice on strategy, process and policy and best
practice approach in relation to functional area of responsibility.
2. Function process Implements and continuously optimizes HR processes and
with ABB guidance, policy, and procedures.
3. HR solutions Partners with HRBPs and business leaders to understand current

issues that can be supported or resolved through existing, new,
and/or improved HR practices, processes, or policies in area of
functional specialty. Counsels HR and business leadership on
effective solutions to resolve issues and support long-term
objectives.
4. Special programs Develops and implements Region/Cluster/Country-specific
programs in area of functional specialty, in consultation with
CoE. Shares practices with other geographic areas for their use
as appropriate.
5. CoE interface Acts as key point of contact for the Group CoE. Actively
contributes to, supports, and leads where appropriate, Group
CoE design projects and pilots. Feeds back to CoE on
experience of implementing Group tools and processes in
geographic area of responsibility and ensures learnings are
incorporated into future program/process design.
6. GBS interface Works with the Global Business Services (GBS) team to optimize
support for the relevant processes and monitors service delivery
in accordance with the pre-defined Service Level Agreement
(SLA).
7. Vendor management Manages vendor relationships at Regional/Cluster/Country level,
instructing service providers and monitoring quality and cost of
delivery.
Manages local exception requests to policy, within defined
parameters, and escalates as necessary.
9. Finance and budget Formulates financial plans and budget estimates for the HR
function area in the Region/Cluster. Manages adherence to
agreed plans and budgets
© ABB 2018 Page No: 703

matter expertise.
expertise.
© ABB 2018 Page No: 704
Job: C&B Function Specialist

Typical HR Function Manager Job Ref: J004230. Version A
Reporting Line:
Mission Deliver and implement Human Resources (HR) function/specialized area strategy in one or
Main Account- 1. Function strategy (area of Implements strategy within area of functional responsibility in

existing HR practices, processes, or policies in area of functional
specialty. Recommends new practices, processes, or policies to
improve HR function.

responsibility.

in the organization. Works independently,
E/S – E Individual contributor using prior theoretical
© ABB 2018 Page No: 705
Functional Area: Human Resources Job Family: Labor Relations
Job: Labor Relations Group Function Manager

Reporting Line:
wider HR strategy.

through existing, new, and/or improved HR practices,
processes, or policies in area of functional specialty. Counsels
HR and business leadership on effective solutions to resolve
issues and support long-term objectives.
4. Special programs Develops and implements special programs in area of
functional specialty as appropriate.

responsibility.
and directed. Guides, motivates and develops direct and
indirect subordinates within HR policies.
© ABB 2018 Page No: 706
matter expertise.
© ABB 2018 Page No: 707
Job: Labor Relations Group Function Specialist

Reporting Line:


responsibility.

projects / challenges. Imparts knowledge to
© ABB 2018 Page No: 708
Job: Labor Relations Function Manager

Reporting Line:

objectives.
as appropriate.
(SLA).
delivery.
© ABB 2018 Page No: 709

matter expertise.
expertise.
© ABB 2018 Page No: 710
Job: Labor Relations Function Specialist

Reporting Line:

functional specialty. Recommends new practices, processes, or
policies to improve HR function.

responsibility.

© ABB 2018 Page No: 711
Functional Area: Human Resources Job Family: HR Information System
Job: HRIS Group Function Manager

Reporting Line:
wider HR strategy.


responsibility.
© ABB 2018 Page No: 712
matter expertise.
© ABB 2018 Page No: 713
Job: HRIS Group Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 714
Job: HRIS Function Manager

Reporting Line:
practice approach in relation to functional area of
responsibility.
3. HR solutions Partners with HRBPs and business leaders to understand

as appropriate.
6. GBS interface Works with the Global Business Services (GBS) team to
optimize support for the relevant processes and monitors
service delivery in accordance with the pre-defined Service
Level Agreement (SLA).
7. Vendor management Manages vendor relationships at Regional/Cluster/Country
level, instructing service providers and monitoring quality and
cost of delivery.
© ABB 2018 Page No: 715

L/M – C Leads teams with a focus on operational
planning and process development. Typically
mainly in function area. Focus balances
development and performance management.
Management involves utilizing individual subject
matter expertise.
© ABB 2018 Page No: 716
Job: HRIS Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 717
Functional Area: Human Resources Job Family: People Analytics
Job: People Analytics Group Function Manager

Reporting Line:
wider HR strategy.


responsibility.
© ABB 2018 Page No: 718
matter expertise.
© ABB 2018 Page No: 719
Job: People Analytics Group Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 720
Job: People Analytics Function Manager

Reporting Line:

objectives.
as appropriate.
(SLA).
delivery.
© ABB 2018 Page No: 721

matter expertise.
expertise.
© ABB 2018 Page No: 722
Job: People Analytics Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 723
Functional Area: Human Resources Job Family: Talent
Job: Talent Group Function Manager

Reporting Line:
wider HR strategy.


responsibility.
© ABB 2018 Page No: 724
matter expertise.
© ABB 2018 Page No: 725
Job: Talent Group Function Specialist

Reporting Line:
Main 1. Function strategy (area of Implements strategy within area of functional responsibility in
Accountabilities:responsibility) alignment with Group guidance, policy, and procedures.

existing HR practices, processes, or policies in area of

responsibility.

© ABB 2018 Page No: 726
Job: Talent Function Manager

Typical Reporting Group HR Function Manager (or) Region HR Function Job Ref: J004380. Version A
Line: Manager (or) Cluster HR Function Manager
Statement: specific HR functional area in a Region/Cluster/Country, in alignment with Group
directives and wider HR strategy. Represent the needs of the area to the Group Center of
Expertise (CoE) and collaborate with HR Business Partners (HRBPs) and HR Global
Business Services (GBS) to provide a seamless service to the business.
Main Account- 1. Function strategy Executes and contributes to strategy within functional and geographic
abilities: (the area of area of responsibility, in alignment with Group guidance, policies, and
responsibility) procedures. Acts as speaking partner to the business to advice on
strategy, process and policy and best practice approach in relation to
functional area of responsibility.
2. Function process Implements and continuously optimizes HR processes and procedures
within area of functional responsibility in alignment with ABB
guidance, policy, and procedures.

issues that can be supported or resolved through existing, new, and/or
improved HR practices, processes, or policies in area of functional
specialty. Counsels HR and business leadership on effective solutions
to resolve issues and support long-term objectives.
4. Special programs Develops and implements Region/Cluster/Country-specific programs
in area of functional specialty, in consultation with CoE. Shares
practices with other geographic areas for their use as appropriate.
5. CoE interface Acts as key point of contact for the Group CoE. Actively contributes to,
supports, and leads where appropriate, Group CoE design projects and
pilots. Feeds back to CoE on experience of implementing Group tools
and processes in geographic area of responsibility and ensures
learnings are incorporated into future program/process design.
support for the relevant processes and monitors service delivery in
accordance with the pre-defined Service Level Agreement (SLA).
7. Vendor Manages vendor relationships at Regional/Cluster/Country level,
management instructing service providers and monitoring quality and cost of
delivery.
8. Compliance Ensures compliance with legislation and HR policies and compliance
standards in area of functional responsibility. Manages local exception
requests to policy, within defined parameters, and escalates as
necessary.
9. Finance and Formulates financial plans and budget estimates for the HR function
budget area in the Region/Cluster. Manages adherence to agreed plans and
budgets
10. People Ensures (with support of the relevant HR Business Partner) that the
leadership and area of responsibility is properly organized, staffed, skilled and
development directed. Guides, motivates and develops direct and indirect
© ABB 2018 Page No: 727
matter expertise.
expertise.
© ABB 2018 Page No: 728
Job: Talent Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 729
Functional Area: Human Resources Job Family: Learning & Development
Job: Learning & Dev. Group Function Manager

Reporting Line:
wider HR strategy.
responsibility.
© ABB 2018 Page No: 730
matter expertise.
© ABB 2018 Page No: 731
Job: Learning & Dev. Group Function Specialist

Reporting Line:


responsibility.

coaching.
independently, applying established standards
© ABB 2018 Page No: 732
Job: Learning & Dev. Function Manager

Reporting Line:

objectives.
as appropriate.
(SLA).
delivery.
© ABB 2018 Page No: 733

matter expertise.
expertise.
© ABB 2018 Page No: 734
Job: Learning & Dev. Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 735
Functional Area: Human Resources Job Family: Global Mobility
Job: Global Mobility Group Function Manager

Reporting Line:
wider HR strategy.


responsibility.
© ABB 2018 Page No: 736
matter expertise.
© ABB 2018 Page No: 737
Job: Global Mobility Group Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 738
Job: Global Mobility Function Manager

Reporting Line:

objectives.
as appropriate.
(SLA).
delivery.
© ABB 2018 Page No: 739

matter expertise.
expertise.
© ABB 2018 Page No: 740
Job: Global Mobility Function Specialist

Reporting Line:


responsibility.

© ABB 2018 Page No: 741
4.14 Functional Area – Information Systems (IS)
IS Vision
“As one of the key internal functions, we help ABB use information efficiently across all business lines and
geographies, to increase ABB's productivity while keeping ABB's data and intellectual property safe.”
Scope of IS Function in ABB
Plan, architect, design, build or buy, implement, maintain and operate all IS solutions and IS services, including the
provision of the incorporated hardware and software, which enables the ABB Employees and 3rd Party Contractors
to perform ABB’s day to day business.
Information Systems is creating a platform for business-led collaboration, with a standardized set-up in every
country and allowing ABB employees to work from anywhere to satisfy demand more quickly and with agility.
The IS Application Services provides a comprehensive set of IS Application Management Services ranging from
operational services such as functional support to IS Application enhancements and major upgrades.
The IS Infrastructure Services provide design, implementation, maintenance of IS Infrastructure services globally
(reflected in the Business IS Service Catalog) and deliver IS Solution connectivity to the IS User;
The IS Projects department is to establish an environment for professional management of IS Projects, ensuring
that IS delivers on time, on budget and to user's satisfaction.
The IS Enterprise Architecture focuses on fitting IS Processes, IS Data models, IS Applications, IS Services and IS
Infrastructure to the integration requirements of ABB’s operating model in order to ensure the fit-together of IT
components and to deliver an up-to-date portfolio of IS Solutions.
The IS Information Security department is responsible for defining the Information Security Strategy, IS Governance
& Policies. It integrates security architecture into IS Enterprise Architecture, takes care of training, awareness and
communication within the Information Security Domain, and integrates the management of Information Security
risks into ABB enterprise and IS risk management.
IS Application Global IS Domain Service Manager Leadership/ Management B, C
IS Application Configurator Expert/ Specialist D, E
IS Application Specialist Expert/ Specialist D, E
IS Application Tester Expert/ Specialist D, E
IS Application Trainer Expert/ Specialist D, E
IS Business Product Specialist (OT) Expert/ Specialist D, E
IS Software Developer Expert/ Specialist D, E, F
General IS Group Function Head – Information Systems Leadership/ Management A, B
Group IS Manager Leadership/ Management B
Group/Global IS Engagement Manager Leadership/ Management B, C, D
Global IS Department Manager Leadership/ Management B, C, D
IS Service Delivery Center (ISDC) Manager Leadership/ Management C
IS Country Manager Leadership/ Management B, C, D
IS Service Manager Leadership/ Management C, D, E
IS Department Manager Leadership/ Management D, E
IS Technology Leader Expert/ Specialist C
© ABB 2018 Page No: 742
IS Workforce Manager Expert/ Specialist D
IS Solution Architect Expert/ Specialist D, E
IS Functional Analyst Expert/ Specialist D, E
IS Specialist Expert/ Specialist D, E, F
IS Infrastructure IS Infrastructure Specialist Expert/ Specialist D, E
Voice and Telephony Specialist Expert/ Specialist D, E, F
IS Security IS Security and Compliance Specialist Expert/ Specialist D, E, F
IS Project IS Project Management Office (PMO) Manager Leadership/ Management C, D

Management
IS Architecture Global IS Domain Architect Expert/ Specialist C
IS Engagement IS Engagement Manager Leadership/ Management D, E
© ABB 2018 Page No: 743
Functional Area: Information Systems (IS) Job Family: IS Application
Job: Global IS Domain Service Manager

Typical IS Function Head – Information Systems, Service Job Ref: J005071. Version C
Reporting Line:
Delivery Center (ISDC) Manager; Group IS Manager
Mission Accountable for build and provision of appropriate and efficient “End to End” IS
Statement: solutions/services and related support activities for an entire Business Process, Support-
Function or IS Technology Domain. Lead a global team of lower level IS Service Manager, IS
Solution Architects and/or IS Specialist.
Main Account- 1. Solutions Is accountable for building, maintaining and delivering all IS
abilities: solutions/services belonging to a specific Business Process, Support-
Function or IS Technology Domain. IS accountable for and supervises
reviews of Service Level Agreements (SLAs) and corresponding service
monitoring/controlling metrics to identify rightsizing opportunities.
Proactively strives for IS Operational Excellence (OPX) activities (e.g.
process improvements) in the whole IS delivery organization, however
primarily within the related assigned domain IS activities and the IS
Delivery Centers.
2. IS Delivery Is responsible for the “End to End” IS solution/service delivery according
to agreed SLAs, within budget, time and quality utilizing internal IS
delivery units, the IS operations team members as well as external 3rd
party IS service suppliers in a “core and flex” model. Provides full cost
transparency and proactively enquires efficiency improvement
opportunities. Ensures effective interfaces between local/global IS teams
for all IS activities.
3. Processes Supports the installation, management, maintenance and optimization of
IS internal and cross-functional processes related to IS BUILD Domain or IS
RUN Domain. Ensures proper decision making, commitment management
and business engagement through steering committee participation.
4. IS Standards Ensures work in the delivery domain is compliant with ABB IS Enterprise
Architecture, the ABB IS Application Roadmap and any other applicable
ABB Group Directives and ABB Group Guidelines, especially ABB IS
Guidelines and Directive, which deal with IS service delivery.
5. Budget Manages assigned budget effectively and delivers activities within agreed
schedules and costs. Participates in the definition of costs and schedules.
6. Stakeholder In concert with IS Business Relationship ensures satisfaction with IS
Management services understanding their strategic and tactical needs, making sure
actions are taken to close any gaps, and influencing stakeholder
perceptions of the relevant IS services. In collaboration with SD&A
manages relationships with stakeholders to update status, resolve issues,
and manage expectations. (Stakeholders may be internal to IS or
customers from the business.)
7. Incident, Change Support major incident and critical situation resolution incl. stakeholder
or Project communication (business, delivery, service desk). Support IS Problem
Management to ensure ticket volume is managed and re-occurring
defects are eliminated. Has to be consulted and provides input and
supports resolution for any incident, change or project which has, or
might have, a major impact on the relevant IS services.
© ABB 2018 Page No: 744
8. IS Strategy If requested, participate in the definition of the ABB IS Strategy
development by representing the aspects such as capabilities, good
practices and ABB available solutions, while understanding the relevant
business, support-function or technology domain.
9. People Ensures (with HR Manager support) that the area of responsibility is
leadership and properly organized, staffed, skilled and directed. Guides, motivates and
development develops direct and indirect subordinates within HR policies, for the
benefit of both ABB and the employee. Provide leadership to the IS
Service Management Team(s) and applies skill and competency
development standards to motivate, retain and reward team members
policy development. Leadership of Innovation & Speed – Leadership / Expert level
one or more organizational area(s).
Requires in-depth knowledge of
company's goals and plans. Clear IS01 - Existing IS Systems and IS Technology - 2
focus on organizational leadership IS02 - IS Procedures, Policies, Guidelines and Standards - 4
over subject matter expertise. IS03 - Emerging IS Technologies – 2
Managing through sub-managers. IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
IS05 - Managing IS Projects and Problems: Costs, Time Functionality - 3
L/M-C Leads teams with a focus on Safety & Integrity – Management / Senior Specialists level
term planning. Typically managing IS01 - Existing IS Systems and IS Technology - 2
through first line managers mainly IS02 - IS Procedures, Policies, Guidelines and Standards - 3
in function area. Focus balances IS03 - Emerging IS Technologies - 3
leadership and subject matter IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
expertise. IS05 - Managing IS Projects and Problems: Costs, Time Functionality - 3
© ABB 2018 Page No: 745
Job: IS Application Configurator

Typical Group IS Manager; IS Department Manager; Global IS Job Ref: J005251. Version B
Reporting Line:
Domain Service Manager; IS Service Manager
Mission Apply strong IS application technology knowledge in general and application configuration
Statement: expertise in specific to any IS activity within all IS process domains especially within BUILD
and RUN where that expertise is required. Is capable to work independently.
Main Account- 1. IS Service Delivery Shares delivery of solutions by partnering with business and
abilities: technology groups to elicit configuration requirements and manage
the design and development of configuration-related modules
according to agreed Service Level Agreements (SLAs), in time, in
budget and at quality. Analyzes configuration-related system activity
by assessing system utilization, employee productivity, and trending
amongst key quality attributes. Assist the team with user acceptance
testing requirements for existing and new systems and modules.
2. IS Services Manages the configuration and setup of the configuration related
solutions to meet both business need and technological potential. Is
consulted, gives advice and supports the building and installation of
new IS solution/services, or the changing of existing IS Services. When
involved, delivers the appropriate IS service according to agreed
Service Level Agreements (SLAs), in time, in budget and at quality
3. Processes Supports the installation, management, maintenance, and
optimization of internal and cross-functional processes related to IS
Services.
4. IS Technology Understands existing and anticipated configuration functionality that
meet business demands. Uses expert knowledge to identify and
propose innovative information technology solutions in relevant area
of responsibility.
5. EA & Strategy Keeps up to date and informed of any change, or planned change, of
the ABB IS Enterprise Architecture and ABB IS Strategy. Also of any
incident, change or project which has or might have a major impact
on the relevant part of the service.
6. Governance Partners with business analysts and respective cross-functional
business groups to elicit functional and non-functional requirements.
Works closely with third-party vendors including software providers,
implementation partners, and consultant. For assigned tasks,
executes all actions in IS processes according to agreed RACIS
specification.
7. People leadership Provides leadership to temporary work teams, guiding and
and development monitoring task completion, sharing expert knowledge and advice
without carrying line responsibility. Trains lower level IS Specialists.
© ABB 2018 Page No: 746
level
organization. Works independently, applying IS01 - Existing IS Systems and IS Technology - 3
established standards and instructs or IS02 - IS Procedures, Policies, Guidelines and Standards - 3
coaches other professionals. IS03 - Emerging IS Technologies - 3
IS04 - Integrated IS Systems and IS Applications & Business
Processes - 3
IS05 - Managing IS Projects and Problems: Costs, Time
Functionality - 2
the organization. May work under direct IS01 - Existing IS Systems and IS Technology - 2
supervision or independently. May instruct IS02 - IS Procedures, Policies, Guidelines and Standards - 2
or coach junior colleagues. IS03 - Emerging IS Technologies - 2
Processes - 2
Functionality – 2
© ABB 2018 Page No: 747
Job: IS Application Specialist

Typical Group IS Manager; IS Department Manager; Global IS Job Ref: J005241. Version B
Reporting Line:
Mission Apply strong IS application technology knowledge and expertise to any application IS
Statement: activity within all IS process domains, especially within BUILD and RUN to support global
business needs and help solving difficult topics. IS capable to work independently.
Main Account- 1. IS Technology On assignment identifies, proposes, advises and implements
abilities: existing IS application technology and IS solutions/services,
sharing knowledge and –depending on seniority - guiding others
on implementation and operation, using understanding of
existing IS application technology and business requirements.
2. IS Solutions On assignment is involved in the installation, management,
maintenance, and optimization of IS solutions/services in
regards of application knowledge.
3. IS Services As requested gives advice and supports the installation of new
IS solutions/services, or the changing of existing IS
solutions/services. When involved, delivers the appropriate IS
solution/service according to agreed Service Level Agreements
(SLAs), in time, in budget and at quality
4. Processes Proactively supports the installation, management,
maintenance, and optimization of internal and cross-functional
processes related to IS solutions/services.
5. Governance For assigned tasks, executes all actions in IS processes
according to agreed RACIS specification.
6. EA & Strategy Consults and gives advice to ensure others comply with ABB IS
Enterprise Architecture.
7. People leadership and Provides leadership to temporary work teams, guiding and
development monitoring task completion, sharing expert knowledge and
advice normally without carrying line responsibility.
© ABB 2018 Page No: 748
knowledge of related disciplines in the IS01 - Existing IS Systems and IS Technology - 3
organization. Works independently, applying IS02 - IS Procedures, Policies, Guidelines and Standards - 3
established standards and instructs or IS03 - Emerging IS Technologies - 3
coaches other professionals. IS04 - Integrated IS Systems and IS Applications & Business
Processes - 3
Functionality – 2
Processes - 2
Functionality – 2
© ABB 2018 Page No: 749
Job: IS Application Tester

Typical IS Department Manager; Global IS Domain Service Job Ref: J005271. Version B
Reporting Line: Manager; IS Service Manager
Mission Apply application knowledge combined with business process experience to new or
Statement: changed IS solutions/services to test and verify their functionality and performance.
Main Account- 1. IS Service Delivery Supports delivery of the appropriate IS solution/service according
abilities: to agreed Service Level Agreements (SLAs), in time, in budget and
at quality by testing the functionality and performance.
2. IS Services Challenges the IS solution/service regarding functional content or
business process alignment and makes recommendations for
improvements. Is consulted, gives advice and supports the building
and installation of new IS solutions/services, or the changing of
existing IS solutions/services based on the testing experience.
solutions/services.
4. IS Technology As an IS expert uses IS knowledge to identify and propose
innovative information technology solutions in relevant area of
responsibility.
5. Governance For assigned tasks, executes all actions in IS processes according to
agreed RACIS specification.
development monitoring task completion, sharing expert knowledge and advice

IS01 - Existing IS Systems and IS Technology - 3
Comprehensive knowledge of related IS02 - IS Procedures, Policies, Guidelines and Standards - 3
disciplines in the organization. Works IS03 - Emerging IS Technologies - 2
independently, applying established IS04 - Integrated IS Systems and IS Applications & Business Processes -
standards and instructs or coaches other 3
professionals. IS05 - Managing IS Projects and Problems: Costs, Time Functionality - 2
IS01 - Existing IS Systems and IS Technology - 2
disciplines in the organization. May work IS02 - IS Procedures, Policies, Guidelines and Standards - 2
under direct supervision or IS03 - Emerging IS Technologies - 2
independently. May instruct or coach IS04 - Integrated IS Systems and IS Applications & Business Processes -
junior colleagues. 3
IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 2
© ABB 2018 Page No: 750
Job: IS Application Trainer

Typical Global IS Department Manager; IS Department Job Ref: J005281. Version C
Reporting Line: Manager; Global IS Domain Service Manager; IS Service
Manager
Mission Apply application knowledge combined with business process experience and trainer
Statement: competence for training of IS solutions/services users or other IS specialist colleagues.
Main Account- 1. IS Service Delivery Supports delivery of the appropriate IS solution/service according
abilities: to agreed Service Level Agreements (SLAs), in time, in budget and
at quality by applying trainer experience into shaping of the
functionality, user interface and performance. Is involved in
developing the appropriate training material.
2. IS Services Challenges the IS solution/service regarding usability and makes
recommendations for improvements.

solutions/services.
4. IS Technology As an IS expert uses IS knowledge to identify and propose
innovative information technology solutions in relevant area of
responsibility.
5. Governance For assigned tasks, executes all actions in IS processes according to
development monitoring task completion, sharing expert knowledge and advice

Comprehensive knowledge of related IS01 - Existing IS Systems and IS Technology - 3
disciplines in the organization. Works IS02 - IS Procedures, Policies, Guidelines and Standards - 3
independently, applying established IS03 - Emerging IS Technologies - 2
standards and instructs or coaches other IS04 - Integrated IS Systems and IS Applications & Business Processes -
professionals. 3
disciplines in the organization. May work IS01 - Existing IS Systems and IS Technology - 2
under direct supervision or independently. IS02 - IS Procedures, Policies, Guidelines and Standards - 2
May instruct or coach junior colleagues. IS03 - Emerging IS Technologies - 1
IS04 - Integrated IS Systems and IS Applications & Business Processes -
3
© ABB 2018 Page No: 751
Job: IS Business Product Specialist (OT)

Typical Manager from other Functions Job Ref: J005291. Version C
Reporting Line:
Mission Apply acquired or indepth Business product related IS technology knowledge and expertise
Statement: to any IS activity within a Global/Local Division/Business Unit in the context of products.
Main Account- 1. IS Technology As an IS Specialist and acknowledged authority in his/her field

abilities: identifies, proposes, advises and implements existing and
innovative IS technology and solutions in the context of ABB
products, sharing knowledge and guiding others on
implementation and operation, using understanding of existing
technology and business requirements.
2. IS Solutions Supports the installation, management, maintenance, and
optimization of product solutions in regards of IS.
3. IS Services Is consulted, gives advice and supports the installation of new
product IS services, or the changing of existing product IS
services. When involved, delivers the appropriate product IS
service according to agreed Service Level Agreements (SLAs), in
time, in budget and at quality
optimization of internal and cross-functional processes related
to the product IS services.
6. Governance For assigned tasks, executes all actions in product processes
7. Product & Strategy Proactively keeps himself up to date and informed of any
change, or planned change, of the ABB product strategy and
any relevant IS Standards or Guidelines.
advice normally without carrying line responsibility. On request
trains and educated lower level IS Specialists.
© ABB 2018 Page No: 752
Comprehensive knowledge of related IS01 - Existing IS Systems and IS Technology - 2
disciplines in the organization. Works IS02 - IS Procedures, Policies, Guidelines and Standards - 2
independently, applying established IS03 - Emerging IS Technologies - 2
standards and instructs or coaches other IS04 - Integrated IS Systems and IS Applications & Business
professionals. Processes - 2
IS05 - Managing IS Projects and Problems: Costs, Time Functionality
- n/a
disciplines in the organization. May work IS01 - Existing IS Systems and IS Technology - 2
under direct supervision or independently. IS02 - IS Procedures, Policies, Guidelines and Standards - 2
May instruct or coach junior colleagues. IS03 - Emerging IS Technologies - 2
Processes - 2
IS05 - Managing IS Projects and Problems: Costs, Time Functionality
- n/a
© ABB 2018 Page No: 753
Job: IS Software Developer

Typical IS Department Manager, IS Service Manager Job Ref: J005311. Version B
Reporting Line:
Mission Execute assigned software development activities in a specialized area, focused on
Statement: building solutions for business needs efficiently, cost-effectively, and in accordance
with quality standards.
Main Account- 1. IS Solution/Service Is responsible for IS solution/service build and/or change in the
abilities: respect of code development and delivering the appropriate
results according to agreed Service Level Agreements (SLAs), in
time, in budget and at quality.
2. IS Technology Acts as Subject Matter Expert (SME) in relevant area of
responsibility, contributing technical expertise to either engage
in development of new software and/or support ongoing
operations.
3. Standards Is responsible, that IS software development is performed
compliant to any applicable ABB IS standards and/or guidelines
and compliant to any local or global regulations.
to IS Services.
6. IS Strategy Keeps up to date and informed of any change, or planned
change, of the ABB IS Enterprise Architecture and ABB IS
Strategy. Also of any incident, change or project which has or
might have a major impact on the relevant part of the service.
advice without carrying line responsibility.
© ABB 2018 Page No: 754
solutions. Comprehensive knowledge IS01 - Existing IS Systems and IS Technology - 3
of related disciplines in the IS02 - IS Procedures, Policies, Guidelines and Standards - 3
organization. Works independently, IS03 - Emerging IS Technologies - 3
applying established standards and IS04 - Integrated IS Systems and IS Applications & Business Processes -
instructs or coaches other 3
professionals.
related disciplines in the organization. IS01 - Existing IS Systems and IS Technology - 2
May work under direct supervision or IS02 - IS Procedures, Policies, Guidelines and Standards - 2
independently. May instruct or coach IS03 - Emerging IS Technologies - 2
junior colleagues. IS04 - Integrated IS Systems and IS Applications & Business Processes -
2
generally focus on organizing and
coordinating on a task, project or
program basis. May work under direct IS01 - Existing IS Systems and IS Technology - 2
supervision or independently, generally IS02 - IS Procedures, Policies, Guidelines and Standards - 2
delivering on pre-defined tasks. IS03 - Emerging IS Technologies - 1
IS04 - Integrated IS Systems and IS Applications & Business Processes -
1
© ABB 2018 Page No: 755
Functional Area: Information Systems Job Family: General IS
Job: Group Function Head – Information Systems

Typical EC member (or) more senior GFH Job Ref: J005011. Version C
Reporting Line:
Mission Lead the Information Systems Function for ABB at Group level, creating global strategy
Statement: for the functional area and acting as global authority and final reference point.
Main 1. Strategic Sets, develops and leads strategy, objectives and targets for a
Accountabilities: Leadership specific functional area in alignment with ABB Group strategy. Drives
the end-to-end service provision (design through delivery),
Divisions/Regions/other functions to innovatively shape the design
and development of own functional area.
expertise and solves critical functional questions/problems across a
demanding, broad environment.
3. Budget Prepares annual budgets for the Group Function and global projects,
and is accountable for their execution and achievement. Monitors
specific function-related costs across all countries.
improvement Regions, an appropriate organizational structure to support
execution of the business's strategies, aligned with the corporate
goals, imperatives and guidelines. Drives behavioral change to
continuously improve function performance through programs and
initiatives. Facilitates the sharing of best practices, and ensures
7. Standards & Ensures all employees in the function understand ABB Group safety
risk and integrity standards and act accordingly. Acts as a personal role
model for the organization in this regard. Contributes to effective
risk management by providing advice to Executive Committee and
senior management on key ABB Group policy decisions.

leadership and properly organized, staffed, skilled and directed. Guides, motivates
development and develops direct/indirect subordinates within HR policies, for the
benefit of both ABB and the employee. Effects people decisions in
the function’s scope of activities in cooperation with Division and
Global Markets organizations.
© ABB 2018 Page No: 756
L/M – A Organizational Leadership. Leads Safety & Integrity – Leadership / Expert level
organizations with an emphasis on strategic Customer Focus & Quality – Leadership / Expert level
decision making mainly in a global or Innovation & Speed – Leadership / Expert level
regional senior role. Responsible for
corporate business strategies with a longer-
term focus. Clear focus on developing the IS01 - Existing IS Systems and IS Technology - 2
company's goals and plans. Responsible for IS02 - IS Procedures, Policies, Guidelines and Standards - 2
motivating large populations of ABB’s IS03 - Emerging IS Technologies – 2
workforce. IS04 - Integrated IS Systems and IS Applications & Business
Processes - 2
Functionality - 2
Clear focus on organizational leadership IS01 - Existing IS Systems and IS Technology - 2
over subject matter expertise. Managing IS02 - IS Procedures, Policies, Guidelines and Standards - 2
through sub-managers. IS03 - Emerging IS Technologies – 2
Processes - 2
Functionality – 2
© ABB 2018 Page No: 757
Job: Group IS Manager

Typical Group Function Head – Information Systems Job Ref: J005021. Version B
Reporting Line:
Mission Accountable for developing, implementing and executing the IS capability within a Global IS
Statement: Department to either plan, build, run or support IS solutions resulting from Business or
Function demands. Lead a multinational team of IS Managers and IS Specialists.
Main Account- 1. Solutions Proactively collaborates with the Business Relationship
abilities: Management, internal and 3rd Party IS Suppliers (as the case
may be). Is accountable for delivery of business
processes/projects supporting IS systems/projects to ABB
Group, resulting in improved efficiency, effectiveness, quality
and/or operational functionality.
2. IS Delivery Is accountable for delivery of IS Solution/service/support
within ABB Group supporting execution of requirements within
budgeted costs and time schedule. Ensures effective interfaces
between local/corporate IS teams for all IS activities and, where
required, ensures demands adherence in line to agreed service
level agreements (SLAs) that agreed time, budget and quality
specifications are met.
3. Processes In concert with Business Relationship Management closely
collaborates with Business or Function Process Owners to map
business process demand to existing or new IS solutions.
Ensures the installation / management / maintenance /
optimization of internal IS and cross-functional processes
related to IS Service delivery or IS Service demand.
4. IS Standards IS accountable for development and maintenance of
appropriate IS competence within the department, ensuring
alignment to given IS goals, and compliance with ABB IS
Enterprise Architecture, any relevant IS Standards and any other
applicable ABB Group Directives and ABB Group Guidelines.
Develops, implements, maintains and executes IS internal
standards as the case may be.
5. Budget Manages assigned budget effectively and delivers activities
within agreed schedules and costs.
6. Stakeholder Management Increases satisfaction with IS services by assessing
expectations, making sure actions are taken to close any gaps,
and influencing stakeholders perceptions of IS service.
Manages relationships with senior stakeholders to update
status, resolve issues, and manage expectations. (Stakeholders
may be internal to IS or customers from the business.)
7. Incident, Change or Consults and provides input for any incident, change or project
Project which has, or might have, a major impact on the department,
and/or on the whole of IS. Informs/consults relevant IS
colleagues on any change or project activities which may have a
major impact on the others' areas of responsibility.
8. Governance Executes, for assigned tasks, all actions in IS processes
according to agreed RACIS and LEC specification.
© ABB 2018 Page No: 758
9. IS Strategy Directly contributes to the development of the ABB IS Strategy
and IS Enterprise Architecture.
and the employee.
Clear focus on organizational leadership over IS01 - Existing IS Systems and IS Technology - 2
subject matter expertise. Managing through IS02 - IS Procedures, Policies, Guidelines and Standards - 4
sub-managers. IS03 - Emerging IS Technologies – 2
Processes - 2
Functionality – 3
© ABB 2018 Page No: 759
Job: Group/Global IS Engagement Manager

Typical Group Function Head – Information Systems Job Ref: J005025. Version B
Reporting Line:
(or) Group IS Engagement Manager
Mission Responsible for demand specification of required IS solutions/services within a Global
Statement: Division, a Business Domain, a Support-Function or a wider geographical area. Lead a multi-
national team of lower level managers and IS Specialists (direct and/or indirect reports as
the case may be). Act as the Global IS Business Relationship Manager for the related
Management.
Main Account- 1. Solutions Partners with Division/ Business Unit, Business Domain/ Sub-
abilities: Domain, Support-Function or Country/ Country group Management
to enquire, qualify and prioritize IS demand. Recommends delivery of
IS solutions/projects/services supporting business
processes/projects, resulting in improved efficiency, effectiveness,
quality and/or operational functionality.
2. IS Delivery Monitors delivery of IS service/support within area of responsibility;
Demands effective interfaces between local/corporate IS teams for
all IS activities and always monitors and demands adherence to
agreed service level, strives for closing any gaps, proactively strives
for improvements and delivery excellence, insisting, that agreed
time, budget and quality specifications are met.
3. Processes Collaborates with Business Counterparts to map business process
demand to existing or new IS solutions/Services. Supports the
installation / management / maintenance / optimization of internal
IS and cross-functional processes related to IS Service delivery or IS
Service demand in relevant area of responsibility.
4. IS Standards Proactively develops and maintains the area of responsibility, always
ensuring alignment to given goals, and compliance with ABB IS
5. Budget Manages assigned budget (if any) effectively and delivers activities
6. Stakeholder Management Represents the single IS interface to Division/ Business Unit,
Business Domain/ Sub-Domain, Support-Function or Country/
Country group Management, supports building of satisfaction with
IS services by assessing and managing expectations, making sure
actions are taken to close any gaps, and influencing senior
stakeholder perceptions of IS service. Manages relationships with
senior stakeholders to update on status (e.g. on active IS projects)
and resolve issues. (Stakeholders may be internal to IS or customers
from the business.)
7. Incident, Change or Consults and provides input for any IS related incident, change or
Project project which has, or might have, a major impact on area of
responsibility, and/or on the whole of IS. Informs and consults
relevant IS colleagues on any IS change or IS project assignments
impacting others' areas of responsibility.
8. IS Strategy If requested contributes to the development of the ABB IS Strategy
and ABB IS Enterprise Architecture for relevant area of responsibility.
© ABB 2018 Page No: 760
9. Governance Executes, for assigned tasks, all actions in IS processes according to
agreed RACIS and LEC specification.
10. People Management Ensures (with HR Manager support) that the area of responsibility is
properly organized, staffed, skilled and directed. Guides, motivates
and develops direct and indirect subordinates within HR policies, for
the benefit of both ABB and the employee

Processes - 2
Functionality – 3
L/M-C Leads teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
level
line managers mainly in function area. Focus
balances leadership and subject matter IS01 - Existing IS Systems and IS Technology - 2
expertise. IS02 - IS Procedures, Policies, Guidelines and Standards - 3
IS03 - Emerging IS Technologies - 2
Processes - 2
Functionality – 3
L/M-D Manages teams with focus on operational Safety & Integrity – Management / Senior Specialists level
level
selection, development and performance
management. Management involves IS01 - Existing IS Systems and IS Technology - 2
utilizing individual subject matter expertise. IS02 - IS Procedures, Policies, Guidelines and Standards - 3
Processes - 3
Functionality – 3
© ABB 2018 Page No: 761
Job: Global IS Department Manager

Typical Group IS Manager, Job Ref: J005031. Version D
Reporting Line: Global IS Department Manager
Mission Accountable for developing, implementing and executing the IS capability within that
Statement: practice area to either plan, build, run or support IS solutions resulting from Business or
Support-Function demands. Lead and supervise a multinational team of IS Managers and IS
Specialists dealing with one special IS practice area;
Main 1. Solutions Collaborates with the Group IS Department Heads, Service Delivery
Accountabilities: Center Managers, internal and 3rd Party IS Suppliers (as the case may
be) to build appropriate IS Services and Solutions; all in relevance to
the department’s practice expertise leading to improved efficiency or
operational functionality.
2. IS Delivery Delivers IS service/support of the relevant practice within ABB Group
supporting execution of requirements within budgeted costs and
time schedule. Implements effective interfaces between
local/corporate IS teams for all IS activities and, where required,
ensures demands adherence in line to agreed service level agreements
(SLAs), that agreed time, budget and quality specifications are met; all
within the department’s practice competence.
3. Processes Collaborate with Business Relationship in so far to understand related
business process demand to existing or new relevant IS solutions.
4. IS Standards Proactively develops and maintains appropriate IS competence within

the department, ensuring alignment to given IS goals, and compliance
with ABB IS Enterprise Architecture, any relevant IS Standards and any
other applicable ABB Group Directives and ABB Group Guidelines.
Gives input for development of IS internal standards.
5. Budget Manages assigned budget effectively and delivers activities within
agreed schedules and costs.
6. Stakeholder Increases satisfaction with IS services by assessing expectations,
Management making sure actions are taken to close any gaps.
7. Incident, Change or Consults and provides input for any incident, change or project which
Project has, or might have, a major impact on the Department, and/or on the
whole of IS. Informs/consults relevant IS colleagues on any change or
project activities which may have a major impact on the others' areas
of responsibility.
agreed RACIS and LEC specification.
9. IS Strategy If requested contributes to the development of the ABB IS Strategy

and IS Enterprise Architecture.
and development properly organized, staffed, skilled and directed. Guides, motivates
and develops direct and indirect subordinates within HR policies, for
the benefit of both ABB and the employee.
© ABB 2018 Page No: 762
L/M – B Leads organizations with a focus Safety & Integrity – Leadership / Expert level
Leadership of one or more
organizational area(s). Requires
in-depth knowledge of company's IS01 - Existing IS Systems and IS Technology - 3
goals and plans. Clear focus on IS02 - IS Procedures, Policies, Guidelines and Standards - 3
organizational leadership over IS03 - Emerging IS Technologies – 2
subject matter expertise. IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
Managing through sub-managers. IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 3
medium term planning. Typically IS01 - Existing IS Systems and IS Technology - 3
managing through first line IS02 - IS Procedures, Policies, Guidelines and Standards - 2
managers mainly in function area. IS03 - Emerging IS Technologies - 2
Focus balances leadership and IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
subject matter expertise. IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 3
L/M-D Manages teams with focus on Safety & Integrity – Management / Senior Specialists level
manager level with full IS01 - Existing IS Systems and IS Technology - 3
responsibility for human resource IS02 - IS Procedures, Policies, Guidelines and Standards - 3
planning, selection, development IS03 - Emerging IS Technologies - 2
and performance management. IS04 - Integrated IS Systems and IS Applications & Business Processes - 3
Management involves utilizing IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 2
expertise.
© ABB 2018 Page No: 763
Job: IS Service Delivery Center (ISDC) Manager

Typical Group IS Manager Job Ref: J005041. Version B
Reporting Line:
Mission Accountable for development, management, and/or hosting of an organizational entity for
Statement: delivering IS services and/or IS solutions and/or general IS support activities globally; all in
line with Information Systems service delivery strategy and geographical assignment to
meet the business needs.
Main Account- 1. Solutions Is accountable that sufficient local hosting capability/functionality is
abilities: available to satisfy the appropriate IS solution/services management
requirements. Applies the fix/flexible concept to balance between ABB
internal and 3rd Party supply all in concert with the responsible IS
service delivery management.
2. IS Delivery IS accountable to deliver IS service/support as assigned and requested
across all domains to relevant customer group ensuring execution of
requirements within budgeted costs and time schedule. Ensures
effective interfaces between local/corporate IS teams for all IS
activities and, where required, ensures adherence in line to agreed
service level agreements in relevant responsibility area, making certain
that agreed time, budget and quality specifications are met.
3. Processes Ensures the installation / management / maintenance / optimization
of internal and cross-functional processes related to IS Service delivery
or IS Service demand in relevant area of responsibility.
4. IS Standards Ensures work in the area of responsibility is aligned to given goals and
compliant with ABB IS Enterprise Architecture and any other applicable
ABB Group Directives and ABB Group Guidelines.
5. Budget Manages assigned budget effectively and delivers activities within
agreed schedules and costs. Participates in the definition of costs and
schedules.
6. Stakeholder Manages relationships with stakeholders as needed to update status,
Management resolve issues, and manage expectations. (Stakeholders may be
internal to IS or customers from the business.)
8. ABB IS Strategy Is responsible that all appropriate ISDC requirements get recognized
within the ABB IS Strategy development process or any revision.
9. People leadership Ensures (with HR manager support) that the ISDC(s) is properly
develops direct and indirect subordinates within HR policies, for the
benefit of both ABB and the employee.
© ABB 2018 Page No: 764
level
Processes - 2
Functionality – 3
© ABB 2018 Page No: 765
Job: IS Country Manager

Typical Group Function Head Information Systems; Job Ref: J005061. Version C
Reporting Line:
IS Country Manager
Mission Lead a multi-national team of lower level managers or a local/multi-country team of IS
Statement: Specialists, providing appropriate and efficient IS Solutions/IS Services to a defined
geographic area, eventually manage hosted IS resources and support global IS projects in
respect of local implementation. Act as an IS Business Partner for the related geographical
management or for the appropriate local management.
Main Account- 1. Solutions Performs analyses, makes recommendations, and inspires
abilities: delivery of specific systems or projects leading to improved
efficiency, effectiveness, quality and/or operational
functionality within the area of responsibility.
2. IS Delivery Monitors and eventually supervises delivery of IS
solution/service/support to relevant customer group ensuring
execution of requirements within budgeted costs and time
schedule. Responsible for effective interfaces between
local/corporate IS teams for all IS activities and, where required,
ensures adherence to agreed Service Level Agreements in
relevant responsibility area, making certain that agreed time,
budget and quality specifications are met.
3. Processes Ensures the installation / management / maintenance /
to IS Service delivery or IS Service demand in relevant area of
responsibility.
4. IS Standards Ensures work in the area of responsibility is aligned to given
goals and compliant with ABB IS Enterprise Architecture and
any other applicable ABB Group Directives and ABB Group
Guidelines.
within agreed schedules and costs. Participates in the
definition of costs and schedules.
6. Stakeholder Management Ensures satisfaction with IS services by assessing expectations,
making sure actions are taken to close any gaps, and
influencing stakeholder perceptions of IS service. Manages
relationships with stakeholders to update status, resolve
issues, and manage expectations. (Stakeholders may be
internal to IS or customers from the business.)
Project which has, or might have, a major impact on area of
responsibility.
9. IS Strategy Supports the implementation of ABB IS Strategy and the ABB IS

Enterprise Architecture for relevant area of responsibility.
© ABB 2018 Page No: 766
10. People leadership and Ensures (with HR manager support) that the area of
and the employee.

Processes - 2
Functionality – 3
level
Processes - 2
Functionality – 3
level
Processes - 2
Functionality - 2
© ABB 2018 Page No: 767
Job: IS Service Manager
Typical Global IS Domain Service Manager; Global IS Job Ref: J005081. Version B
Reporting Line: Department Manager; IS Department Manager
Mission Responsible for building and providing specific IS Solutions/Services and support activities
Statement: elaborate on scope and impacting areas.
Main Account- 1. Solutions Responsible for building and delivering of specific IS

abilities: solutions/services as advised. Reviews Service Level
Agreements (SLAs) and corresponding service monitoring &
controlling metrics to identify rightsizing opportunities.
2. IS Delivery Executes the IS solution/service delivery utilizing the internal IS
delivery units and IS operations team members as well as
external 3rd party IS service suppliers in a “core and flex model”
as advised. Delivers an IS service or support within appropriate
domain or subdomain for a IS Solutions to relevant customer
group ensuring execution of requirements within budgeted
costs and time schedule.
3. Processes Supports the installation / management / maintenance /
to IS Service Build or IS Service Delivery within the domain.
4. IS Standards Supports work in the domain is aligned to given goals and
compliant with ABB IS Enterprise Architecture and any other
applicable ABB Group Directives and ABB Group Guidelines,
especially ABB IS Guidelines and Directive, which deal with IS
service delivery.
5. Budget Manages assigned budget, if any, effectively and delivers
activities within agreed schedules and costs. On request,
participates in the definition of costs and schedules.
6. Stakeholder Management In concert with IS Business Relationship ensures satisfaction
with IS services understanding their strategic and tactical
needs, making sure actions are taken to close any gaps, and
influencing stakeholder perceptions of the relevant IS services;
all within the scope of responsibility.
7. Incident, Change or Supports major incident & critical situation resolution. Has to
Project be consulted and provides input and resolution for any incident,
change or project which has, or might have, a major impact on
the relevant IS solutions/services.
8. People leadership and As the case may be, ensures (with HR Manager support) that
indirect subordinates within HR policies, for the benefit of both
ABB and the employee.
© ABB 2018 Page No: 768
planning. Typically managing through IS01 - Existing IS Systems and IS Technology - 2
first line managers mainly in function IS02 - IS Procedures, Policies, Guidelines and Standards - 3
area. Focus balances leadership and IS03 - Emerging IS Technologies - 2
subject matter expertise. IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
for human resource planning, IS01 - Existing IS Systems and IS Technology - 3
selection, development and IS02 - IS Procedures, Policies, Guidelines and Standards - 3
performance management. IS03 - Emerging IS Technologies - 2
Management involves utilizing IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
individual subject matter expertise. IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 2
L/M-E Supervises a team of employees in the Safety & Integrity – Team Leaders / Specialists level
coordination of appropriate work Ownership & Performance – Team Leaders / Specialists level
assignments for assigned area. Collaboration & Trust – Team Leaders / Specialists level
Typically responsible for performance
reviews for team members. IS01 - Existing IS Systems and IS Technology - 2
IS02 - IS Procedures, Policies, Guidelines and Standards - 2
IS04 - Integrated IS Systems and IS Applications & Business Processes - 1
© ABB 2018 Page No: 769
Job: IS Department Manager

Typical Group IS Manager; IS Service Delivery Center Job Ref: J005051. Version B
Reporting Line: (ISDC) Manager; IS Country Manager
Mission Responsible for developing, implementing and executing the IS delivery capability within a
Statement: local area of responsibility or limited special practice area to either plan, build, run or
support IS solutions resulting from Business or Support-Function demands. Lead a small
and/or local team(s) of IS Specialists dealing with one special IS practice.
Main Account- 1. Solutions Supervises build and delivery of appropriate IS Services and IS
abilities: Solutions; all in relevance to the department’s practice expertise.
2. IS Delivery Ensures IS service/support of the relevant practice within ABB

Group supporting execution of requirements within budgeted
costs and time schedule. Ensures demands adherence in line to
agreed service level agreements (SLAs), that agreed time, budget
and quality specifications are met; all within the department’s
practice competence.
optimization of internal IS and cross-functional processes related
to IS Service delivery or IS Service demand.
4. IS Standards Ensures alignment to given IS goals, and compliance with ABB IS
6. Stakeholder Increases satisfaction with IS services by assessing expectations,
Management making sure actions are taken to close any gaps.
7. Incident, Change or On request consults and provides input for incident, change or
Project project which has, or might have, a major impact on the
department. Informs/consults relevant IS colleagues on any
change or project activities which may have a major impact on
the others' areas of responsibility.
8. Governance Executes, for assigned tasks, all actions in IS processes according
to agreed RACIS and LEC specification.
within HR policies, for the benefit of both ABB and the employee.
© ABB 2018 Page No: 770
level
Processes - 3
Functionality – 2
L/M-E Supervises a team of employees in the Safety & Integrity – Team Leaders / Specialists level
appropriate work assignments for assigned
area. Typically responsible for performance
reviews for team members. IS01 - Existing IS Systems and IS Technology - 2
IS02 - IS Procedures, Policies, Guidelines and Standards - 2
Processes - 2
Functionality – 1
© ABB 2018 Page No: 771
Job: IS Technology Leader

Typical Global IS Domain Service Manager; Job Ref: J005211. Version B
Reporting Line: IS Service Manager
Mission Apply specific IS technology lead knowledge and expertise to any IS activity within the IS
Statement: process domains as assigned or requested, especially within BUILD and RUN to support
global business needs and help solving problems.
Main Account- 1. IS Technology Is accountable that the respective IS technology currently used
abilities: in ABB and in the market is well understood in ABB; understood
in both: (i) incumbent functionality and (ii) potential use for
ABB; Is accountable that future IS technology and the potential
for ABB is also well understood.
2. IS Solutions Supports the installation, management, maintenance, and

optimization of IS Solutions by advising setting of IS
technology directions.
3. IS Services On high level: is consulted, gives advice and supports the

installation of new IS services, or the changing of existing IS
Services. When involved, delivers the appropriate IS service
according to agreed Service Level Agreements (SLAs), in time,
in budget and at quality

to IS Services.

6. ABB IS Strategy Is responsible to shape the ABB IS Strategy in the context of

the relevant IS technology.
7. People leadership and IS accountable to shares expert knowledge with other IS

development specialist in ABB.

knowledge of other disciplines.
Impact tends to be global in IS01 - Existing IS Systems and IS Technology - 5
nature. Leads architecture IS02 - IS Procedures, Policies, Guidelines and Standards - 5
development of new solutions for IS03 - Emerging IS Technologies - 5
complex projects / challenges. IS04 - Integrated IS Systems and IS Applications & Business Processes - 5
Impacts knowledge to other IS05 - Managing IS Projects and Problems: Costs, Time Functionality - 3
professionals through coaching.
© ABB 2018 Page No: 772
Job: IS Workforce Manager

Typical Group IS Manager, Global IS Department Job Ref: J005301. Version C
Reporting Line: Manager, Global IS Domain Service Manager,
IS Service Manager
Mission Enquire and assign qualified (based on IS competence and IS skill assessments) resources to
Statement: projects and operational activities.
Main Account- 1. IS Technology Applies profound IS technology knowledge to understand the IS

abilities: competencies and IS skill requirements arising from IS
programs/IS projects, and resource pools.
2. IS Solutions Is accountable for resource management and staffing of IS

projects and solutions and supports recruitment/selection,
performance management and training and development of the
IS workforce.
3. IS Services Is accountable for resource management and staffing of IS
solutions/services delivery and supports recruitment/selection,
performance management and training and development of the
IS workforce.
to IS Services.
5. Governance For assigned tasks, executes all actions in IS processes according
to agreed RACIS specification.
6. IS Strategy Is responsible to influx requirements in the context of IS project
delivery capability into the ABB IS Strategy development.
Consults and gives advice to ensure others comply with ABB IS
advice normally without carrying line responsibility. On request
trains and educated lower level IS Specialists. Provides planned
development opportunities to a centralized pool of IS employees
through the implementation of training plans. Provide coaching
and completes pre- and post-coaching activities in support of
application of training and development.

knowledge of related disciplines in the IS01 - Existing IS Systems and IS Technology - 3
organization. Works independently, applying IS02 - IS Procedures, Policies, Guidelines and Standards - 3
established standards and instructs or IS03 - Emerging IS Technologies - 3
coaches other professionals. IS04 - Integrated IS Systems and IS Applications & Business
Processes - 3
Functionality - 2
© ABB 2018 Page No: 773
Job: IS Solution Architect
Typical Global IS Domain Service Manager; Job Ref: J005201. Version B
Reporting Line:
IS Service Manager
Mission Responsible for the design, integrity and quality of an IS solution and of associated IS
Statement: services delivered to Business, Support Functions and IS Technology domains as the case
may be. Responsible that the IS solution/service provides the required functionality and
meets the cost expectations of business. Collaborates with and contributes to project set-
up and delivery as well as to service operations optimization.
Main Account- 1. Architect Defines the technical IS solution and ensures alignment with other
abilities: modules and surrounding IS applications through cooperation and
collaboration across IS solution architects and IS delivery units. Engages
in requirement engineering to decide which requirements are covered by
available standard functionalities, for which functionalities
enhancements are needed and for which functionalities workarounds are
accepted. Supports validation and prioritization of incoming business
demand in collaboration with the relevant IS Service Manager and/or
Global IS Domain Architect. Review and sign off the functional and
technical use case specifications.
2. Best practice & Keeps knowledge up to date regarding new and emerging IS technology
Knowledge sharing and IS industry practices, bringing learning into ABB; all within in the
scope of the relevant IS solutions.
3. IS Services Collaborates with users in projects and problem management to
maintain, develop and deploy the best feasible and most cost efficient IS
solutions/services for the business. Ensures manuals for users are
created to describe the operating procedures. Consults, gives advice and
supports the installation of new IS solutions/services, or the changing of
existing IS solutions/services.
4. Processes Consults the users to identify and learn about current procedures and to
clarify further requirements. Supports the installation, management,
maintenance, and optimization of all IS processes related to the area of
responsibility.
5. Governance Provides guidance to IS project management and IS delivery unit team in
how to utilize IS application/solution standards (e.g. SAP) effectively.
Communicates project delivery related decision demand towards project
and service management in collaboration with Global IS Domain
Architect to ensure resolution and avoid delivery issues. Commits and
contributes to common result oriented collaboration with the various
business processes IS architectural domains as well as the various
enterprise technology IS architecture domains. For assigned tasks,
executes all actions in IS processes according to agreed RACIS or LEC
specification.
6. Incident, Change Contributes to IS Problem and IS Incident Management to fight ticket
or Project volume by detecting re-occurring defects and eliminating these.
Proactively supports issue resolution during project delivery to avoid
delays or any other form of negative impact to a project or service.
7. IS Strategy In concert with the Global IS Domain Architect ensures that IS
solution/service related standards are considered accordingly.
© ABB 2018 Page No: 774
8. Stakeholder Supplies the IS Service Manager(s) with relevant stakeholder information
Management related to IS solution/services. When required works together with
relevant stakeholders (e.g., business managers, IS Service Managers,
other Domain IS Architects, IS Solution Architects, IS Sourcing and 3rd
Party IS Suppliers) regarding their expectations, business and technical
requirements, and in accordance with GF-IS policies, IS procedures and IS
guidelines
9. People Provides support to temporary work teams, guiding and monitoring task
Leadership and completion, sharing expert knowledge and advice with/without carrying
Development line responsibility.

specialized projects / challenges Ownership & Performance – Management / Senior Specialists level
Comprehensive knowledge of IS01 - Existing IS Systems and IS Technology - 3
related disciplines in the IS02 - IS Procedures, Policies, Guidelines and Standards - 3
organization. Works independently, IS03 - Emerging IS Technologies - 4
applying established standards IS04 - Integrated IS Systems and IS Applications & Business Processes - 4
and instructs or coaches other IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 3
professionals.
knowledge of related disciplines in IS01 - Existing IS Systems and IS Technology - 3
the organization. May work under IS02 - IS Procedures, Policies, Guidelines and Standards - 2
direct supervision or IS03 - Emerging IS Technologies - 3
independently. May instruct or IS04 - Integrated IS Systems and IS Applications & Business Processes - 3
coach junior colleagues. IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 2
© ABB 2018 Page No: 775
Job: IS Functional Analyst

Typical Group IS Manager; IS Department Manager; Job Ref: J005261. Version C
Reporting Line: Global IS Domain Service Manager; IS Service
Manager
Mission Perform various ABB business analyses to support decisions regarding IS solutions; under
Statement: supervision creates/assists the appropriate Business Blueprint.
Main Account- 1. IS Service Delivery Collaborates with IS Service Managers and Business Process
abilities: Specialist to estimate the effort for IS solution/services
development, change requests and releases.
2. Business Processes Understands the related business processes in detail and
applies this knowledge to shape and align IS solution/services
building and delivery activities.
3. IS Processes Assists in the installation, management, maintenance, and
to IS Services.
4. IS Technology Acts as Subject Matter Expert (SME) in relevant area of
responsibility, contributing technical and business
process/data expertise to either support ongoing operations
or develop new software.
6. IS Strategy Keeps up to date and informed of any change, or planned
change, of the ABB IS Enterprise Architecture and ABB IS
Strategy. Also of any incident, change or project which has or
might have a major impact on the relevant part of the service.
7. People leadership and Provides guidance or support to temporary work teams,
development guiding and monitoring task completion, sharing expert
knowledge and advice without carrying line responsibility.
© ABB 2018 Page No: 776
level
Processes - 3
Functionality – 2
Processes - 2
Functionality – 2
© ABB 2018 Page No: 777
Job: IS Specialist
Typical Group IS Manager; Global IS Department Job Ref: J005221. Version B
Reporting Line: Manager; IS Department Manager; Global IS
Mission Apply broad IS technology knowledge and expertise to any IS activity within all IS process
Statement: domains, especially within BUILD and RUN to support global business needs and help
solving difficult topics. Is capable to work independently dependent on maturity level.
Main Account- 1. IS Technology On assignment and request identifies, proposes, advises and
abilities: implements existing IS technology and IS solutions/services,
sharing knowledge and – if senior - guiding others on
implementation and operation, using understanding of existing
technology and business requirements.
maintenance, and optimization of IS solutions/services.
IS solutions/services, or the changing of existing IS
solutions/services. When involved, delivers the appropriate IS
solution/service according to agreed Service Level Agreements
(SLAs), in time, in budget and at quality
processes related to IS Services.
6. ABB IS Strategy Consults and gives advice to ensure others comply with ABB IS
© ABB 2018 Page No: 778
level
Processes - 3
Functionality – 2
Processes - 2
Functionality – 2
direct supervision or independently, IS01 - Existing IS Systems and IS Technology - 2
generally delivering on pre-defined tasks. IS02 - IS Procedures, Policies, Guidelines and Standards - 2
Processes - 1
Functionality – 1
© ABB 2018 Page No: 779
Functional Area: Information Systems Job Family: IS Infrastructure
Job: IS Infrastructure Specialist

Typical Group IS Manager; IS Department Manager; Job Ref: J005231. Version B
Reporting Line: Global IS Domain Service Manager; IS Service
Manager
Mission Apply strong IS infrastructure technology knowledge and expertise to any infrastructure IS
Statement: activity within all IS process domains, especially within BUILD and RUN to support global
business needs and help solving difficult topics. IS capable to work independently.
Main Account- 1. IS Technology On assignment identifies, proposes, advises and implements
abilities: existing IS infrastructure technology in the context of IS
solutions/services, sharing knowledge and depending on
seniority - guiding others on implementation and operation,
using understanding of existing IS infrastructure technology
and business requirements.
maintenance, and optimization of IS solutions/services in
regards of infrastructure knowledge.
3. IS Services As requested gives advice and supports the installation of new
IS solutions/services in regards of the required infrastructure,
or the changing of existing IS solutions/services. When
involved, delivers the appropriate IS solution/service
infrastructure according to agreed Service Level Agreements
(SLAs), in time, in budget and at quality.
processes related to IS solutions/services infrastructure
requirements.
6. EA & Strategy Is consulted and gives advice to ensure others comply with ABB
IS Enterprise Architecture.
© ABB 2018 Page No: 780
level
Processes - 3
Functionality – 2
E/S-E Individual contributor using prior Safety & Integrity – Team Leaders / Specialists level
Processes - 2
Functionality – 2
© ABB 2018 Page No: 781
Functional Area: Information Systems Job Family: IS Infrastructure
Job: Voice and Telephony Specialist

Typical IS Department Manager; IS Service Manager; Job Ref: J005225. Version B
Reporting Line: Manager from other Functions
Mission Apply broad voice/telefon technology knowledge and expertise to any voice/telefon
Statement: activity within all process domains, intentionally not limited to IS related activities,
especially within IS BUILD and IS RUN to support global business needs and help solving
difficult topics. Is capable to work independently dependent on maturity level.
abilities: implements existing voice technology and voice
solutions/services, sharing knowledge and – if senior - guiding
others on implementation and operation, using understanding
of existing technology and business requirements.
maintenance, and optimization of voice solutions/services.
voice solutions/services, or the changing of existing voice
solutions/services. When involved, delivers the appropriate
voice solution/service according to agreed Service Level
Agreements (SLAs), in time, in budget and at quality
processes related to Voice Services.
5. Governance For assigned tasks, executes all actions in IS voice processes
6. ABB IS Strategy Consults and gives advice to ensure others comply with ABB IS
© ABB 2018 Page No: 782
traditional solutions. Comprehensive IS01 - Existing IS Systems and IS Technology - 3
knowledge of related disciplines in IS02 - IS Procedures, Policies, Guidelines and Standards - 3
the organization. Works IS03 - Emerging IS Technologies - 3
independently, applying established IS04 - Integrated IS Systems and IS Applications & Business Processes - 3
standards and instructs or coaches IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 2
knowledge of related disciplines in IS01 - Existing IS Systems and IS Technology - 2
the organization. May work under IS02 - IS Procedures, Policies, Guidelines and Standards - 2
direct supervision or independently. IS03 - Emerging IS Technologies - 2
May instruct or coach junior IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
colleagues. IS05 - Managing IS Projects and Problems: Costs, Time Functionality – 2
E/S - F An individual contributor who Safety & Integrity – Individual Contributor level
task, project or program basis. May IS01 - Existing IS Systems and IS Technology - 2
work under direct supervision or IS02 - IS Procedures, Policies, Guidelines and Standards - 2
independently, generally delivering IS03 - Emerging IS Technologies - 1
on pre-defined tasks. IS04 - Integrated IS Systems and IS Applications & Business Processes - 1
© ABB 2018 Page No: 783
Functional Area: Information Systems Job Family: IS Security
Job: IS Security and Compliance Specialist

Typical Group IS Manager, Global IS Department Job Ref: J005215. Version B
Reporting Line: Manager; IS Department Manager; IS Service
Manager
Mission Apply strong IS security knowledge and expertise to any IS activity within all IS process
Statement: domains, especially within BUILD and RUN to support global business needs and help
solving difficult topics. Is capable to work independently.
abilities: implements existing IS security technology in the context of IS
solutions/services, sharing knowledge and – if senior - guiding
others on implementation and operation, using understanding
of existing security technology and business requirements.
maintenance, and optimization of IS solutions/services.
IS solutions/services in regards of the required security, or the
changing of existing IS solutions/services. When involved,
delivers the appropriate IS solution/service according to agreed
Service Level Agreements (SLAs), in time, in budget and at
quality.
processes related to IS solutions/services security
requirements.
6. ABB IS Strategy Monitor or consults and gives advice to ensure others comply
with ABB IS Enterprise Architecture.
© ABB 2018 Page No: 784
level
Processes - 3
Functionality - 2
Processes - 2
Functionality - 2
direct supervision or independently, IS01 - Existing IS Systems and IS Technology - 2
generally delivering on pre-defined tasks. IS02 - IS Procedures, Policies, Guidelines and Standards - 2
Processes - 1
Functionality – 1
© ABB 2018 Page No: 785
Functional Area: Information Systems Job Family: IS Project Management
Job: IS Project Management Office (PMO) Manager

Typical Group IS Manager; Global IS Department Job Ref: J005091. Version C
Reporting Line: Manager; IS Service Delivery Center (ISDC)
Manager; IS Country Manager
Mission Accountable for planning, coordinating, and managing all aspects of IS program/IS project
Statement: portfolio to agreed targets, in time, in budget and at quality of functionality, in
coordination with internal ABB or 3rd party project execution resources. Responsible for
interaction with functional/business unit leadership to develop the PMO related project
portfolio that aligns with the overall ABB program/project portfolio and business
objectives and priorities. Is also responsible for supporting and implementing a robust and
flexible IS program/ IS project execution methodology for use throughout the organization.
Main Account- 1. Project Management Leads the PMO team and monitors the IS program/IS project
abilities: portfolio delivery according to agreed targets, identifies
potential risks and proposes mitigation actions. Escalation
point for issues needing resolution.
2. Project Compliance Ensures the IS programs/IS projects follow and comply with
given goals of the ABB IS Enterprise Architecture and any other
3. Project Organization Responsible for prioritizing the project portfolio in concert with
the IS program/ IS project sponsors based on changing
functional needs, resource capacity constraints, risk exposure,
and other interdependencies. Responsible to organizes the IS
program/IS project portfolio in the most efficient way. Defines
principles and standards to harmonize IS program/IS project
management methodologies from internal or 3rd party external
service providers.
Project which has, or might have, a major impact on area of
responsibility.
5. Governance Executes, for assigned tasks, all actions in processes according
to agreed RACIS specification. Communicates status of the IS
project and IS program portfolio to all stakeholders in business
units and head of integrated services group
to IS Service delivery or IS Service demand in relevant area of
responsibility. Monitors the delivery of business objectives and
client experience for PMO services
7. ABB IS Strategy Ensures that investments and initiatives in IS project
management services are aligned with business strategy and
priorities. Supports the implementation of the ABB IS Strategy
and the ABB IS Enterprise Architecture for relevant area of
responsibility.
8. People leadership and As the case may be, ensures (with HR Manager support) that
Development the area of responsibility is properly organized, staffed, skilled
indirect subordinates within HR policies, for the benefit of both
ABB and the employee.
© ABB 2018 Page No: 786
level
planning. Typically managing through first Collaboration & Trust – Management / Senior Specialists level
line managers mainly in function area.
Focus balances leadership and subject IS01 - Existing IS Systems and IS Technology - 2
matter expertise. IS02 - IS Procedures, Policies, Guidelines and Standards - 3
Processes - 2
Functionality 4
level
utilizing individual subject matter IS02 - IS Procedures, Policies, Guidelines and Standards - 3
expertise. IS03 - Emerging IS Technologies - 1
Processes - 2
Functionality – 3
© ABB 2018 Page No: 787
Functional Area: Information Systems Job Family: IS Architecture
Job: Global IS Domain Architect

Typical Group IS Manager; Global IS Domain Service Job Ref: J005191. Version B
Reporting Line:
Manager
Mission Represent the IS architectural authority for the relevant domain. Support and align IS
Statement: solutions/services to ABB’s Business by developing, planning, driving, expediting,
documenting and communicating the global ABB IS Enterprise Architecture, incorporating
the global ABB IS Technology Architecture. Responsible to give major contribution to the
ABB IS Strategy for the relevant domain and related IS solutions and IS services portfolios.
Supervise the relevant IS Solution Architects.
Main Account- 1. Architect Develops directly or indirectly the IS policies, standards and guidelines
abilities: that steer the selection, development, implementation and use of IS
application solutions and IS technologies within ABB. Supervises and
facilitates the evaluation and selection of appropriate IS applications, IS
technologies and IS solutions. Supervises or consults on IS solution
architecture implementation and modification activities, particularly for
new and/or core/common IS application solutions. Challenges the IS
architecture and IS service landscape regarding content and process and
makes recommendations for improvements.
2. Best practice & Proactively analyses IS technology industry and market trends, and
Knowledge sharing evaluates their potential impact on ABB. Keeps knowledge up to date
regarding new and emerging processes, IS technology and IS industry
practices, bringing learning into ABB to shape future IS architecture and
the IS strategic direction.
3. IS Services Analyses the current IS environment to detect deficiencies and
recommends solutions for improvement. Understands and applies
business economic considerations to the (development of) target
solution IS architecture. Continuously balances between taking a holistic
view (by carefully considering business priorities as well as impacts,
integration and pre-requisites of other domains) and a domain specific
view (meeting the domain specific business needs).
4. Processes Supports the installation, management, maintenance, and optimization of
all IS processes related to the area of responsibility. Is responsible to drive
innovation in primarily IS Application Architecture area.
5. Governance Participates in the relevant Business Process Domain Council or
comparable Group Function Council to support and advise the members
about suitable IS solutions and IS roadmaps. Commits and contributes to
common result oriented collaboration with the various business
processes IS architectural domains as well as the various enterprise
technology IS architecture domains. For assigned tasks, executes all
actions in IS processes according to agreed RACIS or LEC specification.
6. Incident, Change Consults and gives advice regarding any incident, change or project which
or Project has, or might have, a major impact on the relevant IS architecture domain.
© ABB 2018 Page No: 788
7. IS Strategy Designs and leads the implementation of the ABB IS Enterprise
Architecture and ABB IS Enterprise Architecture Roadmap (life cycle) for
the relevant domain based on and aligned to business requirements and
IS strategies, as well as to identify opportunities, gaps and pain points
within the current landscape. Drives the ABB IS Enterprise Architecture
Process, its outcome and ongoing results by working closely together
with the relevant demand managers, process owners and service
managers to enable the Group to invest in the right and appropriate IS
solutions and technical platforms which help to standardize the IS
environment, reduce operational cost and create value for the business.
8. Stakeholder Works closely together with all stakeholders (e.g., business managers, IS
Management Service Managers, other Domain IS Architects, Solution IS Architects, IS
Sourcing and 3rd Party IS Suppliers) regarding their expectations, business
and technical requirements, and in accordance with GF-IS policies, IS
procedures and IS guidelines.
9. People Guides and coordinates the relevant IS Solution Architects to ensure
Leadership and consensus based enterprise IS solutions that are aligned with the relevant
Development IS architecture roadmaps. As the case may be manages, coaches and
trains lower level IS Architects of the authority area and is accountable for
ensuring agreed targets, timeframes, budget and quality requirements
are met.

own discipline and established knowledge of Innovation & Speed – Management / Senior Specialists level
level
in nature. Leads architecture development Collaboration & Trust – Management / Senior Specialists level
of new solutions for complex projects /
challenges. Impacts knowledge to other IS01 - Existing IS Systems and IS Technology - 5
professionals through coaching. IS02 - IS Procedures, Policies, Guidelines and Standards - 5
Processes - 5
Functionality - 3
© ABB 2018 Page No: 789
Functional Area: Information Systems Job Family: IS Engagement
Job: IS Engagement Manager

Typical Group/Global IS Engagement Manager, IS Job Ref: J005145. Version B
Reporting Line:
Country Manager
Mission Responsible for specifying IS solutions requirements fulfilling Local Business
Statement: Unit/Functions/Country business demands. Act as the IS Business Relationship Manager for
Local Business Unit/Function/Country Management.
Main Account- 1. Solutions Partners with the Local Management to qualify and prioritize
abilities: demand. Recommends delivery of business processes/projects
supporting IS systems/projects to the Local Units organization,
resulting in improved efficiency, effectiveness, quality and/or
operational functionality.
2. IS Delivery Monitors delivery of IS solutions/service/support within a Local
Business Unit/Function/Country.
3. Processes Collaborates with Business Process Owners of the Local Unit to

map business process demand to existing or new IS
solutions/services.
4. IS Standards Monitors that IS Standards and IS Guidelines are adhered to.
5. Budget Where relevant, manages assigned budget effectively and

delivers activities within agreed schedules and costs.
6. Stakeholder Management Executes as single IS interface to Local Business
Unit/Function/Country Management. Manages relationships
with stakeholders to update status, resolve issues, and manage
expectations.
7. Incident, Change or Informs/consults relevant IS colleagues on any change or
Project project activities which may have a major impact on the others'
areas of responsibility.
according to agreed RACIS and LEC specification.
© ABB 2018 Page No: 790
Career Definition Competencies – Required Level
Level
manager level with full IS01 - Existing IS Systems and IS Technology - 3
responsibility for human resource IS02 - IS Procedures, Policies, Guidelines and Standards - 3
planning, selection, development IS03 - Emerging IS Technologies - 2
and performance management. IS04 - Integrated IS Systems and IS Applications & Business Processes - 3
Management involves utilizing IS05 - Managing IS Projects and Problems: Costs, Time Functionality - 2
L/M-E Supervises a team of employees in Safety & Integrity – Team Leaders / Specialists level
assigned area. Typically IS01 - Existing IS Systems and IS Technology - 2
responsible for performance IS02 - IS Procedures, Policies, Guidelines and Standards - 2
reviews for team members. IS03 - Emerging IS Technologies - 1
IS04 - Integrated IS Systems and IS Applications & Business Processes - 2
© ABB 2018 Page No: 791
4.15 Functional Area – Legal
The Legal and Integrity function is available to provide support for Legal, Integrity and Intellectual Property
matters relating to ABB.
Intellectual Group/Global Strategic IP Manager Leadership/Management B, C

Property
Group Intellectual Property Legal Specialist Expert/ Specialist B, C, D, E
Patent Officer Expert/Specialist D
IP Coordinator Expert/Specialist E
Legal & Integrity Group General Counsel (job profile not included) Leadership/Management A
Group Function Head – Legal & Integrity Leadership/Management A, B
Group Legal/Integrity Specialist Expert/Specialist B, C, D
Region/Country Legal/Integrity Manager Leadership/Management A, B, C, D
Legal/Integrity Specialist Expert/Specialist C, D, E
Special Group/Region OSI Manager Leadership/Management B, C, D

Investigations
Group/Region OSI Specialist Expert/Specialist D, E
© ABB 2018 Page No: 792
Functional Area: Legal Job Family: Intellectual Property
Job: Group/Global Strategic IP Manager

Typical Group Strategic IP Manager reports to Group CTO Job Ref: B005010. Version C
Reporting Line:
Global Strategic IP Manager reports to Group
Strategic IP Manager
Mission Strategically protect, manage, defend and enforce ABB’s Intellectual Property (IP).
Statement: Recommend, implement and manage ABB’s IP policies and procedures in assigned part
of the organization. Develop and execute an IP strategy for ABB/assigned
Division/Business Units, including avoiding liabilities, obtaining patents and other IP
rights and then acting with legal and Company managers to enforce those rights.
Main 1. IP and Uses in-depth knowledge of intellectual property rights, plus

Accountabilities: technology broad knowledge of multiple engineering and scientific fields
leadership combined with business knowledge to influence the protection of
the ABB´s key research and development efforts.
2. IP strategy Formulates IP strategies for assigned part of the business and

ensures the intellectual property portfolio is consistent with
ABB’s business strategy worldwide. Analyses strengths and
weaknesses to suggest proper actions. Drives the strategic
patenting process ensuring proper quality. Drives the process of
searching and analyzing third party IP rights to both minimize
liability risks and anticipate competition development of new
products and technology.
3. IP protection and Ensures adequate IP rights protection to ABB’s proprietary

defense products and technologies and freedom to operate for ABB’s new
products and technologies, i.e. to avoid ABB’s infringement on
competitors´ patents and other rights during and after the
development. Advises and supports the implementation of trade
secret management across the organization, according to the
specific guidelines in force.
Leads IP processes in assigned business area according to Group

IP guidelines. Directs the Legal team on the prioritization of
patent filings and addressing objections raised during patent
prosecutions. Manages the investigation of suspected IP rights
violations and supports patent litigations with technical analysis
and expert testimony.
4. IP exploitation Ensures the exploitation of ABB’s patents portfolio, including

licensing and sale, supports the business strategy and involves
the functions concerned in the conception and execution of the
actions above. Supports the process of enforcing the Group’s IP
rights in case of third parties violation in order to protect own
market share.
© ABB 2018 Page No: 793
5. IP portfolio Supports the management of the Business Unit’s patent
management portfolio. Oversees the IP aspects of key research and
development projects, ensuring the appropriate geographic
coverage of the patent portfolio.
6. Projects, Manages the invention disclosure and patent review processes for
processes and Corporate Research and Business Units according to own area of
tools responsibility as well as third party patents search, monitoring
and analysis. Ensures processes and rules are in place for
managing trade secrets and that Group IP guidelines and
processes are updated according to changing needs and Group
strategies, and implemented across area of responsibility.
7. R&D and IP Keeps up-to-date with technology advancements in business

context related fields and legal developments in the intellectual property
field.
8. IP consulting, Provides IP consulting to Company executives, managers, Patent

awareness & Attorneys, scientists and engineers. Advises on other intellectual
training property rights, e.g. designs, trademarks, copyrights, or trade
secrets. Ensures training is available to support IP awareness and
competence. Mentors and coaches colleagues and stakeholders.
9. Finance and Manages the IP budget for area of responsibility.

budget
10. People Puts processes in place to ensure proper organization,

leadership and competence and skills exist or are developed. Guides, motivates
development and coaches team and individuals, both direct and indirect.

Requires in depth knowledge of company's goals
Specialists level
© ABB 2018 Page No: 794
Job: Group Intellectual Property Legal Specialist

Typical Group Function Head - IP (or) Region Legal/Integrity Job Ref: J007060. Version B
Reporting Line:
Manager
Mission Provide an expert Intellectual Property (IP) service for the organization, being responsible
Statement: for patent issues in research and development projects to ensure legal protection of ABB’s
competitive advantage and reputation.
Main Account- 1. Legal advice Provides legal advice and counsel to the Research and
abilities: Development (R&D) function, as well as the business, regarding
all patent issues and manages opposition and appeal processes
as required. Ensures implementation of the Group IP strategy
globally in order to defend and protect ABB assets.
2. Invention disclosures Provides advice on employee invention disclosures. Actively
defends and enforces the IP against unauthorized use and
misappropriation by third parties. Monitors patent activities in
the technical field and ensures that the Company is not
hindered in selling its own products. Avoids infringements of
third parties’ Intellectual Property Rights (IPRs).
3. Patent applications Coordinates patent processing in the Region/Country/Business
Unit, drafting and prosecuting patent applications. Manages
and exploits the overall company patent portfolio.
4. Training Provides patent training and awareness for employees in the
organization.
5. Company guidelines and Contributes to the development of new IP
instructions instructions/guidelines based on local legislation and
directives. Assists with the implementation of both local and
Group IP directives and instructions and monitors on-going
compliance.
6. External service providers Manages and liaises with external service providers, including
external legal counsel.
© ABB 2018 Page No: 795
expert both within the organization as well as
outside of ABB. Often an internationally Ownership & Performance – Leadership / Expert level
recognized leader and contributor in field of Collaboration & Trust – Leadership / Expert level
Specialists level
disciplines. Impact tends to be global in nature. Ownership & Performance – Management / Senior
Specialists level
projects / challenges. Imparts knowledge to level
Specialists level
specialized projects / challenges often thinking Innovation & Speed – Management / Senior Specialists level
independently to challenge traditional solutions. Ownership & Performance – Management / Senior
Specialists level
in the organization. Works independently, level
technologies to execute work assignments using Ownership & Performance – Team Leaders / Specialists level
established solutions. Building knowledge of Collaboration & Trust – Team Leaders / Specialists level
© ABB 2018 Page No: 796
Job: Patent Officer

Typical Global R&D/Technology Manager (or) Job Ref: B005020. Version C
Reporting R&D/Technology Manager
Line:
Mission Lead overall Intellectual Property (IP) activities in a Business Unit

Statement:
Main Account- 1. IP and scientific Uses knowledge of intellectual property rights, plus knowledge
abilities: proficiency and of multiple engineering and scientific fields to influence the
leadership protection of key research and development efforts.
2. IP protection and Leads IP processes and trade secret management in the relevant
defense Business Unit according to Group IP guidelines. Supports the
search, monitoring and analysis of third party patents.
3. IP exploitation Supports Business Unit with competitor watch and potential

overlaps of competitors´ products with ABB´s. Supports the
enforcement of own IP rights.
4. Portfolio Manages own Business Unit patent portfolio. Oversees the IP

management aspects of key research and development (R&D) projects,
ensuring the appropriate geographic coverage of the patent
portfolio.
5. Intellectual property Is the accountable IP person in own area.

management
6. IP strategy Leads development of IP strategies and policy for assigned

Business Unit and Product Groups. Ensures appropriate
implementation plans are in place and follows up as required.
7. Projects, processes Contributes to development of IP processes and tools. Manages

and tools and drives IP processes and procedures for own domain and
organization.
8. R&D & IP context Keeps up-to-date with technology advancements in business

related fields and legal developments in the intellectual property
field. Assesses the Company’s IP position relative to its key
competitors and performs prior art searches in support of R&D
projects.
9. Consulting and Acts as the interface between own Business Unit and Group IP
networking core team as well as other functions. Provides IP consulting and
advises managers, scientists and engineers on intellectual
property rights, e.g. designs, trademarks, copyrights, or trade
secrets.
10. IP awareness and Ensures appropriate training and seminars on intellectual

training property rights, Company processes and procedures, and IP
tools for relevant employees.
© ABB 2018 Page No: 797
© ABB 2018 Page No: 798
Job: IP Coordinator
Typical Patent Officer Job Ref: B005030. Version C
Reporting
Line:
Mission Support the Patent Officer in a part of the organization with the protection,
Statement: management, defense and enforcement of ABB’s Intellectual Property (IP).
Main Account- 1. IP and scientific Uses knowledge of intellectual property rights, plus
abilities: proficiency and knowledge of multiple engineering and scientific fields to
leadership influence the protection of key research and development
efforts.
2. IP protection and Leads IP processes in the relevant business unit according to

defense Group IP guidelines. Supports the search, monitoring and
analysis of third party patents.
3. IP exploitation Supports Business Unit with competitor watch and potential

overlaps of competitors´ products with ABB´s. Supports the
enforcement of own IP rights.
4. Portfolio management Supports the management of own Business Unit patent

portfolio. Oversees the IP aspects of key research and
development (R&D) projects, ensuring the appropriate
geographic coverage of the patent portfolio.
5. Intellectual property Supports the Patent Officer in own domain and is the
management accountable IP person in own area.
6. IP strategy Participates in and gives input to IP strategies for Business

Units and Product Groups.
7. Projects, processes and Contributes to development of IP processes and tools.

tools Manages and drives IP processes and procedures for own
domain and organization.
8. R&D and IP context Keeps up-to-date with technology advancements in business

related fields and legal developments in the intellectual
property field. Supports in assessing the Company’s IP
position relative to its key competitors and in performing
prior art searches in support of R&D projects.
9. Consulting and Acts as the interface between own Business Unit and Group
networking IP core team as well as other functions. Advises managers,
scientists and engineers on intellectual property rights, e.g.
designs, trademarks, copyrights, or trade secrets.
10. IP awareness and Coordinates training and seminars on intellectual property

training rights, Company processes and procedures, and IP tools.
© ABB 2018 Page No: 799
colleagues.
© ABB 2018 Page No: 800
Functional Area: Legal Job Family: Legal & Integrity
Job: Group Function Head – Legal & Integrity

Typical EC member (or) more senior Group Function Head Job Ref: J007020. Version B
Reporting Line:
Main Account- 1. Strategic Sets, develops and leads strategy, objectives and targets for a specific
abilities: Leadership functional area in alignment with ABB Group strategy. Drives the end-
to-end service provision (design through delivery), influences and
consults with senior management across Divisions/Regions/other
functions to innovatively shape the design and development of own
functional area.
5. Metrics Defines global Key Performance Indicators (KPIs) for the function, sets
improvement Regions, an appropriate organizational structure to support execution
of the business's strategies, aligned with the corporate goals,
imperatives and guidelines. Drives behavioral change to continuously
improve function performance through programs and initiatives.
Facilitates the sharing of best practices, and ensures harmonized and
standardized processes throughout the Group to deliver consistent
support.
model for the organization in this regard. Contributes to effective risk
management by providing advice to Executive Committee and senior
management on key ABB Group policy decisions.
7. People leadership Ensures that the area of responsibility is organized, staffed, skilled and
and development directed. Guides, motivates and develops direct/indirect subordinates
within HR policies. Effects people decisions in the function’s scope of
activities in cooperation with Division and Global Markets
organizations.
© ABB 2018 Page No: 801
with an emphasis on strategic decision making
mainly in a global or regional senior role. Ownership & Performance – Leadership / Expert level
Responsible for corporate business strategies Collaboration & Trust – Leadership / Expert level
ABB’s workforce.
Requires in-depth knowledge of company's goals Collaboration & Trust – Leadership / Expert level
© ABB 2018 Page No: 802
Job: Group Legal/Integrity Specialist

Typical Group Function Head – Legal & Integrity Job Ref: J007030. Version B
Reporting Line:
Mission Ensure implementation of the Global strategy for the functional area and act as global
Statement: authority and reference point. Provide expert knowledge and counsel within the specific
legal practice group within ABB (e.g. Anti-trust, Contracts, Corporate & Finance, Integrity,
Intellectual Property, M&A, Software & IT and Nuclear).
Main Account- 1. Strategic leadership Provides expert advice and guidance to the organization in the
abilities: defined legal practice area. Assists in setting, developing and leading
strategy, objectives and targets for a specific functional area in
alignment with ABB Group strategy. Provides expert advice and
guidance to the organization on issues relating to integrity and
ethics.
demanding, broad environment. Ensures the Group is protected and
defended from/on legal issues.
acknowledged Company expert, with consulting responsibility on
functional area knowledge and trends. Manages and liaises with
external counsel as appropriate.
4. Metrics Ensures that targets are achieved and delivers results to ABB Group
management and external stakeholders. Ensures that ABB's
5. Continuous Drives behavioral change to continuously improve function
improvement performance through programs and initiatives. Facilitates the
sharing of best practices, and ensures harmonized and standardized
processes throughout the Group to deliver consistent and optimized
support.
model for the organization in this regard.
7. Regulatory issues Investigates regulatory issues and resolves outstanding cases to
minimize ABB’s legal exposure.
8. Training Disseminates knowledge of own area of expertise within the wider

legal community and the business, providing training and preparing
relevant communication materials as appropriate.
9. Company guidelines Contributes to the development of the ABB Group legal and integrity
and instructions strategy, policies and programs in area of expertise. Assists with
implementation and monitors integrity across the organization.
© ABB 2018 Page No: 803
expert both within the organization as well as
outside of ABB. Often an internationally Ownership & Performance – Leadership / Expert level
recognized leader and contributor in field of Collaboration & Trust – Leadership / Expert level
understanding of other disciplines. Generally
has a significant impact on the global
organization.
Customer Focus & Quality – Management / Senior Specialists
level
disciplines. Impact tends to be global in nature. Ownership & Performance – Management / Senior Specialists
level
coaching.
level
often thinking independently to challenge Ownership & Performance – Management / Senior Specialists
level
established standards and instructs or coaches
© ABB 2018 Page No: 804
Job: Region/Country Legal/Integrity Manager

Typical Group Head of Legal & Integrity/General Counsel (or) Job Ref: J007040. Version B
Reporting Line: Region Legal & Integrity Counsel (or) larger Country
Legal & Integrity Counsel
Mission Lead the function for ABB at a Region or Country level, applying the global strategy for the
Statement: functional area and acting as Region/Country authority. Provide strategic and operational
management of the Region/Country Legal & Integrity function, including counselling
management on all legal and integrity issues relating to the area of responsibility.
Main Account- 1. Legal advice Provides legal advice and counsel to ABB management and
abilities: oversees all dispute and litigation matters. Drives and ensures
consistency in legal services and advice provided by the local in-
house lawyers in his/her Region/Country. May also have
oversight of legal team in smaller countries. Acts as Advisor to
the Region Manager/Country Manager as well as
Region/Country Group Functions/Divisions.
2. Contract negotiation Negotiates frame agreements and other contractual terms in
collaboration with relevant business managers.
3. Legal strategies Anticipates and identifies legal issues of concern to

management and proactively develops effective legal strategies
and practical solutions. Monitors legal affairs, including but not
limited to litigations and activity reports and organizes
regularly meetings with the Region/Country teams.
4. Governance Ensures good corporate governance in the area of
accountability in the Region/Country, manages implementation
of the Code of Conduct and on-going integrity training, and
assists in investigation and resolution of any integrity issues
that arise.
5. Company guidelines and Identifies need for and implements new or updated Company
instructions directives/guidelines based on local legislation and directives.
Contributes to the development of ABB Group legal and
integrity strategy, policies and programs. Ensures both local
and Group legal directives and instructions are implemented in
area of responsibility, and monitors on-going integrity.
6. Intellectual Property (IP) Monitors Intellectual Property (trademarks and patents), taking
advice and guidance if necessary from external lawyers and
working with colleagues within the IP function.
7. External service providers Manages, liaises with and oversees use of external service
providers, including external counsel.
8. Training Plans and coordinates qualification and training for Region and
Country Legal and Integrity teams. Ensures legal and integrity
training is carried out for employees in the business.
9. Budget Participates in defining the annual budget for area of
responsibility and is accountable for managing performance
direct and indirect subordinates.
© ABB 2018 Page No: 805
with an emphasis on strategic decision making
mainly in a global or regional senior role. Ownership & Performance – Leadership / Expert level
Responsible for corporate business strategies Collaboration & Trust – Leadership / Expert level
ABB’s workforce.
level
medium term planning. Typically managing Ownership & Performance – Management / Senior Specialists
matter expertise.
L/M - D Manages teams with a focus on operational
Safety & Integrity – Management / Senior Specialists level
first manager level with full responsibility for level
human resource planning, selection, development Innovation & Speed – Management / Senior Specialists level
level
involves utilizing individual subject matter Collaboration & Trust – Management / Senior Specialists level
expertise.
© ABB 2018 Page No: 806
Job: Legal/Integrity Specialist

Typical Region/Country Legal/Integrity Manager Job Ref: J007050. Version B
Reporting Line:
Mission Implement global strategy and advise management and business on legal and integrity
Statement: issues relating to the relevant area(s) of responsibility to ensure full compliance with Group
directives and instructions, as well as local legal regulations.
Main Account- 1. Legal advice Provides legal advice and counsel to ABB management across
abilities: either a broad range of legal issues, or within one specialist
area, and manages dispute and litigation matters as directed.
2. Contract negotiation Assists with negotiation of frame agreements, contracts,
partnerships and other contractual terms in collaboration with
Region/Country Legal/Integrity Manager and relevant business
managers.
3. Legal strategies Anticipates and identifies legal issues of concern to
management and proactively develops effective legal strategies
and practical solutions.
4. Governance Ensures good corporate governance in the area of
accountability at region and country level, supports
implementation of the Code of Conduct and on-going integrity
training and assists in investigation and resolution of any
integrity issues that arise.
5. Company guidelines and Contributes to the development of new Group
instructions directives/instructions based on local legislation and
directives. Assists with the implementation of both local and
Group legal and integrity directives and instructions and
monitors on-going integrity.
6. External service providers Manages and liaises with external service providers, including
external legal counsel.
7. Training Provides legal training and awareness for employees in the
business.
© ABB 2018 Page No: 807
level
disciplines. Impact tends to be global in nature. Ownership & Performance – Management / Senior Specialists
Leads development of new solutions for complex level
level
specialized projects / challenges often thinking Innovation & Speed – Management / Senior Specialists level
independently to challenge traditional solutions. Ownership & Performance – Management / Senior Specialists
technologies to execute work assignments using Ownership & Performance – Team Leaders / Specialists level
established solutions. Building knowledge of Collaboration & Trust – Team Leaders / Specialists level
© ABB 2018 Page No: 808
Functional Area: Legal Job Family: Special Investigations
Job: Group/Region OSI Manager

Typical Group Function Head – Legal & Integrity (or) General Job Ref: J007070. Version B
Reporting Line:
Counsel (or) Group OSI Manager
Mission Provide leadership for the ABB Office of Special Investigations (OSI) as well as the OSI
Statement: processes and ensure all reported cases are handled appropriately. Responsible for
maintaining a total investigative program across the Group, covering all Company
businesses and geographies.
Main Account- 1. Office of Special Ensures that all reported cases are investigated by the
abilities: Investigation appropriate teams. Reviews cases with Group Legal Function
(GF-LI) in order to ensure that proper remedial actions are
taken. Reviews all cases globally when submitted for closure to
ensure completeness and then closes as appropriate. Briefs the
Executive Integrity Committee when required.
2. Processes Manages the ABB OSI process in assigned area and continually
assesses the effectiveness of this process and addresses any
identified areas of concern as appropriate. Identifies best
practices by benchmarking with industry peers and adopts as
appropriate to ensure ABB has “best in class” processes.
3. Expert guidance Provides expertise, guidance and leadership, with the support
of Group Legal Counsel Integrity, to complex FCPA (Foreign
Corrupt Practices Act, 1977) investigations which may
significantly impact the Company’s operations and reputation.
4. Budget Prepares annual budget for the function and is accountable for
its execution and achievement. Monitors specific function
related costs across the Countries/Regions/Group.
5. Monitoring Ensures all reported cases are appropriately classified, reviewed
and closed. Personally reviews cases as necessary to ensure
proper remedial actions are taken.
6. Reporting Conducts quarterly briefings on OSI activity for Division Heads

and Division Chief Financial Officers. Prepares quarterly
reports for external auditors as required by Sarbanes-Oxley
(SOX) regulations.
7. Communications and Ensures effective communication of OSI process is maintained
training throughout assigned area, and provides appropriate training
and communication materials for onward transmission to
managers and employees.
direct and indirect subordinates within HR policies.
© ABB 2018 Page No: 809
Specialists level
level
matter expertise.
Specialists level
expertise.
© ABB 2018 Page No: 810
Functional Area: Legal Job Family: Special Investigations
Job: Group/Region OSI Specialist

Typical Group/Region OSI Manager Job Ref: J007080. Version B
Reporting Line:
Mission Execute an integrated approach through the ABB OSI (Office of Special Investigations)
Statement: process to detect, investigate and remediate exposure, compliance or integrity weaknesses.
Main Account- 1. Investigations Conducts and manages investigations on behalf of ABB into
abilities: significant potential business improprieties, violation of
company policies and/or crimes directed by or against the
Corporation. These investigations may include, but are not
limited to employee misconduct.
2. Documentation and Prepares investigative reports, communications and/or other
records legal documents associated with investigations. Coordinates
investigations, analysis and the compilation of a wide variety of
information, materials, documents, reports and evidence in
support of the OSI operations and investigations. Maintains
the appropriate records reflecting an adequate chain of
custody.
3. Communications Provides executive briefings and presentations to the ABB Legal
Group and Senior Management relative to investigation results
and recommended corrective actions.
4. External relationships Develops and maintains liaison on behalf of OSI with law
enforcement and government agencies, as required and
appropriate. Assists in overseeing and managing OSI contracts
with security contractors, consultants and other outside
support vendors to ensure contract, policy and legal
compliance as required and stipulated by ABB.
5. Education Assists ABB Legal and Integrity Group in educating concerned
ABB senior management and business partners on incident
trends and prevention.
6. Monitoring and Gives input during yearly review of the OSI Program Guidelines
compliance and may monitor staff and other ABB personnel conducting
investigations for compliance to same.
© ABB 2018 Page No: 811
independently to challenge traditional solutions. Ownership & Performance – Management / Senior
level
E/S - E Individual contributor using prior theoretical
learning or knowledge of methods and Safety & Integrity – Team Leaders / Specialists level
© ABB 2018 Page No: 812
4.16 Functional Area – Sustainability
Sustainability jobs guide the business in implementation of sustainability requirements. They provide leadership
and specialist knowledge by raising awareness, building competence and capacity, contributing to risk
management, driving behavioral and structural change to continuously improve sustainability performance
through Group-wide performance improvement programs and they monitor compliance across ABB’s operations
and throughout the value chain. The job family Sustainability incorporates the functions Health, Safety and
Environment (HSE), Corporate Responsibility (CR) and Security and Crisis Management.
Sustainability
Sustainability is about balancing economic success, environmental stewardship and social progress to benefit all
our stakeholders. Sustainability considerations cover how we design and manufacture products, what we offer
customers, how we engage suppliers, how we assess risks and opportunities, and how we behave in the
communities where we operate and towards one another. Sustainability professionals report on sustainability
performance internally and externally, establish and maintain sustainability performance improvement programs,
support and advice managers, employees and other stakeholders on sustainability.
Sustainability also incorporates Corporate Responsibility. Our Sustainability specialists work to ensure that we
identify any potentially negative impact from a human rights perspective stemming from different types of work
undertaken by ABB. This involves conducting due diligence on certain projects and advising the business on ways
to avoid or mitigate labor and human rights risks. In addition, our specialists hold courses internally to raise
awareness about human rights issues. They also develop and monitor community projects and represent ABB on
corporate responsibility issues with stakeholders such as investors, customers, the United Nations and a range of
non-governmental organizations.
Health, Safety & Environment (HSE)
Occupational health, safety and environmental (HSE) management is central to everything we do. ABB manages
HSE risks and impacts across our operations in compliance with ISO 14001 and OHSAS 18001 standards. HSE
professionals, such as occupational health and safety (OHS) and environmental managers and specialists, advise
and support line managers, employees and other stakeholders across the business on key HSE issues.
They work on functional initiatives and drive performance improvement programs across business units, raising
awareness and standards to build a culture of excellence in HSE. These teams ensure compliance with local
legislation and ABB HSE standards, monitor and report on performance and ensure the efficient and effective
application of risk control measures.
Security & Crisis Management
As a global company, we often deliver products, systems and services in challenging security environments. A
network of security professionals monitors security risks and works with the business all over the world to ensure
an appropriate level of security for personnel and company assets at customer, project and company sites. Our
security teams build our resilience by actively managing risk and building awareness through training on security
and crisis management.
Sustainability jobs exist on three levels of the organization

Key responsibilities of each level are described below:
Business – Lead & implement

– Deliver a high performing HSE/SA culture, through clear line management accountability and a competent
HSE organisation
– Implement Group policies, standards, strategy and processes
– Agree on delivery of support from CoE
– Implement Group-wide and BU specific key programs
© ABB 2018 Page No: 813
Center of Expertise (CoE) – Supports
– Support the business
– Deploy training and competence initiatives
– Deliver audit and improvement programs to drive best practice
– Support compliance with local HSE and Human Rights laws
– Maintain their country responsibility and ensure fiduciary risks are managed through Country HSE/SA Board
– Provide single point of contact for Country Managing Directors
Group – Directs
– Set Group-wide policies, standards, strategy, governance structure and processes
– Manage and govern CoE
– Monitor Group performance
– Identify business needs and requirements through annual consultation process
– Develop Group-wide training, improvement programs, systems, processes and tools
There is no specific HSE/SA organization in the Geography: Existing functional resources in regions/countries are
pulled into a virtual CoE and managed by Group
As there are few HSE specific transactional tasks an HSE GBS (Global Business Services – shared service center)
has not been established: HSE/SA will turn to HR GBS, SCM GBS etc. for support with transactional tasks, e.g.
training related admin, purchasing support etc.
Health, Safety & Group Function Head - Sustainability Leadership/Management A, B

Environment (HSE)
Group Sustainability Function Manager Leadership/Management B
Group Sustainability Function Specialist Expert/Specialist B, C, D, E
Global Division Health, Safety and Environment Leadership/Management B

Manager
Global Business Unit/Product Group Health, Safety Leadership/Management B
and Environment Manager
Region Health, Safety and Environment Manager Leadership/Management B
Country Health, Safety and Environment Manager Leadership/Management B, C
Health, Safety and Environment Specialist Expert/Specialist C, D, E
Occupational Health and Safety Specialist Expert/Specialist C, D, E
Environment Specialist Expert/Specialist C, D, E
Business Health, Safety and Environment Manager Leadership/Management C, D
Business Health, Safety and Environment Expert/Specialist C, D, E

Specialist
Business Occupational Health and Safety Expert/Specialist C, D, E
Specialist
© ABB 2018 Page No: 814
Business Environment Specialist Expert/Specialist C, D, E
Health, Safety and Environment Technician Technician E, F
Security Region Security Manager Leadership/Management B
Country Security Manager Leadership/Management B, C
Security Manager Leadership/Management C, D
Security Specialist Expert/Specialist C, D, E
© ABB 2018 Page No: 815
Functional Area: Sustainability Job Family: Health, Safety & Environment (HSE)
Job: Group Function Head – Sustainability

Reporting Line:
abilities: Leadership functional area in alignment with ABB Group strategy. Drives the end-to-
end service provision (design through delivery), influences and consults
with senior management across Divisions/Regions/other functions to
innovatively shape the design and development of own functional area.
2. Projects Leads projects of significant organization profile in own field of expertise
and solves critical functional questions/problems across a demanding,
broad environment.
3. Budget Prepares annual budgets for the Group Function and global projects, and is
accountable for their execution and achievement. Monitors specific
function-related costs across all countries.
5. Metrics Defines global function Key Performance Indicators (KPIs), sets benchmark
key objectives, and targets, and delivers results to ABB Group management
and external stakeholders. Ensures that ABB's performance for the
function is regularly reported and audited.
5. Continuous Defines, in close consultation with the Divisions, Countries and Regions, an
improvement appropriate organizational structure to support execution of the
business's strategies, aligned with the corporate goals, imperatives and
guidelines. Drives behavioral change to continuously improve function
performance through programs and initiatives. Facilitates the sharing of
best practices, and ensures harmonized and standardized processes
6. Standards & Ensures all employees in the function understand ABB Group safety and
risk integrity standards and act accordingly. Acts as a personal role model for
the organization in this regard. Contributes to effective risk management
by providing advice to Executive Committee and senior management on
key ABB Group policy decisions.
7. People Ensures that the area of responsibility is organized, staffed, skilled and
leadership and directed. Guides, motivates and develops direct/indirect subordinates
development within HR policies. Effects people decisions in the function’s scope of
activities in cooperation with Division and Global Markets organizations.
© ABB 2018 Page No: 816
ABB’s workforce.
© ABB 2018 Page No: 817
Job: Group Sustainability Function Manager

Typical Group Function Head – Job Ref: J011020. Version D
Reporting Line: Sustainability Affairs
Mission Lead and manage the relevant Sustainability function globally (Health, Safety & Environment
Statement: (HSE)/ Corporate Responsibility (CR)/Security & Crisis Management) through active
membership of ABB Group's Sustainability leadership team. Build the competence and
capacity of the defined function to ensure that sustainability standards, processes, and
procedures are communicated, implemented and measured within respective function area,
across ABB's value chain. Proactively adapt policies and procedures to continuously improve
performance.
Main Account- 1. Strategy leadership Sets, develops and leads strategy, objectives and targets for
abilities: defined function in alignment with ABB sustainability strategy.
2. Governance Contributes to governing the Center of Expertise (CoE).
Develops audit programs, standards and check lists.
3. Metrics Defines key performance indicators (KPIs), sets benchmark key
objectives, and targets, and delivers results to ABB Group
management and external stakeholders. Monitors group
function performance. Ensures function performance is
regularly reported and audited.
4. Regulatory compliance Tracks, assesses and reports on global emerging trends and
sustainability related legislation. Ensures function standards
are compliant with external standards, laws and regulations.
5. Risk management Contributes to risk management of function related issues by
providing advice to Executive Committee, senior management
and Head of Group Function Sustainability Affairs on key ABB
Group policy decisions as well as advice to CoE Managers in
tailoring and delivering support.
6. Continuous improvement Identifies function specific business needs and requirements
through annual consultation process and ensures CoE is
delivering optimized and consistent support. Contributes to
driving behavioural and structural change through ensuring
harmonized and standardized processes in the functional area,
throughout the Group.
7. Communication and Engages external (e.g. customers, suppliers, international
engagement bodies and other stakeholders) and internal stakeholders in
order to raise awareness and gain commitment on ABB's
sustainability efforts and obtain objective feedback.
Cooperates within the function and with business partners to
drive performance and with CoE Managers to build
commitment and credibility for the CoE.
8. Budget Defines, obtains management approval and manages the
budget for specific function and related projects globally.
Monitors function-related costs across all countries.
© ABB 2018 Page No: 818
9. Operational support Develops Group-wide improvement programs and approves
Business Unit specific programs. Develops and maintains
standardized process for annual plans and incident
investigation. Manages and monitors CoE performance.
10. People leadership and Ensures that the area of responsibility is appropriately
development organized, staffed, skilled and directed. Guides, motivates and
Effects people decisions in the function’s scope of activities in
cooperation with Division and Global Markets organizations.

© ABB 2018 Page No: 819
Job: Group Sustainability Function Specialist

Typical Group Function Head - Sustainability Job Ref: J011030. Version E
Reporting Line: (or) Group Sustainability Function
Manager
Mission Contribute to improving performance in one or more Sustainability functional areas
Statement: (Health, Safety & Environment (HSE)/Corporate Responsibility (CR)/Security & Crisis
Management) globally across ABB. Support business by applying in-depth specialist
knowledge to offer solutions and advice. Assist in the delivery of respective Sustainability
function(s) plans and ensure effective risk management through excellence in sustainability
along ABB’s value chain.
Main Account- 1. Metrics Collects, analyses and reports on performance, utilizing Group
abilities: Sustainability key performance indicators (KPIs). Performs and
documents regular operational audits and inspections.
2. Regulatory compliance Tracks, assesses and reports on emerging trends and
sustainability related legislation. Supports managers to ensure
that area of responsibility is compliant with sustainability
standards, regulations and guidelines.
3. Risk management Contributes to effective risk management of sustainability
related issues in the business by providing advice on key
business decisions globally.
4. Continuous improvement Drives behavioral change to continuously improve sustainability
performance through coordinated Group-wide performance
improvement programs and initiatives. Facilitates the sharing
of best practices, and applies Group standardized processes to
deliver consistent sustainability support globally.
6. Communication and Engages external (e.g. customers, suppliers, relevant
engagement authorities and other stakeholders) and internal stakeholders in
order to report on, raise awareness and gain commitment on
ABB's sustainability efforts and performance and obtain
objective feedback. Cooperates with other functions and
business partners to drive sustainability performance.
7. Operational support Supports delivery of annual plans and the implementation of
sustainability objectives within area of responsibility in
alignment with ABB Group Sustainability strategy.
8. Project management Contributes to and/or plans and executes Sustainability related
projects. Develops and reports on project objectives. Manages
project resources such as manpower, financials and other
relevant factors.
© ABB 2018 Page No: 820
recognized leader and contributor in field of Ownership & Performance – Leadership / Expert level
expertise. Leads development of breakthrough Collaboration & Trust – Leadership / Expert level

Analysis and Proposing Solutions - 4
Sustainability - Managing Change - 3
Sustainability - Applied Technical Expertise - 5
Communication - 4
Specialists level
Communication - 3
under direct supervision or independently. May Consulting and Facilitating - 1
instruct or coach junior colleagues. Analysis and Proposing Solutions - 2
Communication - 2
© ABB 2018 Page No: 821
Job: Global Division Health, Safety and Environment Manager

Typical Global Division President (and) Group Job Ref: J011040. Version C
Reporting Line:
Function Head – Sustainability
Mission Lead implementation of Group-wide performance improvement programs and practices to
Statement: ensure an exemplary health and safety culture as well as a strong focus on the environment
throughout the Division. Ensure that the respective organization operates in alignment
with ABB Health, Safety & Environment (HSE) standards and policies. Coach, support and
provide advice to leadership and line managers on HSE matters and report on the
performances of the respective organization along ABB's value chain. Contribute to
excellence in HSE and ensure effective risk management through active membership of the
ABB HSE Leadership Team.
Main Account- 1. Governance and Establishes and maintains an effective and competent
abilities: organization organization of functional managers/specialists relative to
regulatory requirements and the risk profile of the division and
its constituent Business Units.
2. Metrics Ensures timely notification of HSE incidents, investigations,
preventive and corrective actions and key performance
indicators (KPIs) to ABB Group.
3. Regulatory compliance Ensures the Division operates in alignment with ABB HSE
standards and policies. Approves and coordinates audit
programs on behalf of Division.
4. Risk management Contributes to effective risk management of HSE related issues
by providing specialist knowledge and advice on key business
decisions to Division leadership team.
5. Continuous improvement Drives behavioral change by determining divisional
requirements for Center of Expertise (CoE) services. Leads and
implements Group-wide performance improvement programs
and practices to ensure an exemplary health and safety culture
as well as a strong focus on environment throughout the
Division and its constituent Business Units.
6. Communication and Engages external (e.g. customers, suppliers and other
engagement stakeholders) and internal stakeholders in order to report on,
raise awareness and gain commitment on ABB's HSE efforts
and performance and obtain objective feedback. Cooperates
with the CoE, other functions and business partners to drive
performance.
8. Operational support Ensures integration of the Division's operations within the
Group management systems framework and ensures training,
audit and support for key risk programs are optimized and
delivered through the CoE. Oversees, coordinates and follows
up on Business Unit specific risk programs.
9. Project management Contributes to and/or plans and executes HSE related projects.
Develops and reports on project objectives. Manages project
resources such as manpower, financials and other relevant
factors.
© ABB 2018 Page No: 822

© ABB 2018 Page No: 823
Job: Global Business Unit/Product Group Health,

Safety and Environment Manager
Typical Global Business Unit Managing Job Ref: J011050. Version C
Reporting Line: Director (or) Global Product Group
Manager (and) Global Division HSE
Manager
Mission Implement Group-wide performance improvement programs and practices to ensure an
Statement: exemplary health and safety culture as well as a strong focus on the environment
throughout the assigned global Business Unit/Product Group. Coach, support and provide
advice to leadership and line managers on Health, Safety and Environment (HSE) matters
and report on the performances of the respective organization along ABB's value chain.
Main Account- 1. Metrics Ensures timely notification of HSE incidents, investigations,
abilities: preventive and corrective actions and Key Performance
Indicators (KPIs) to ABB Group.
2. Regulatory compliance Ensures the respective organization operates in alignment with
ABB HSE standards and policies. Approves and coordinates
audit programs on behalf of the Business Unit.
3. Risk management Contributes to effective risk management of HSE related issues
by providing specialist knowledge and advice on key business
decisions to Business Unit/Product Group leadership team.
4. Continuous improvement Drives behavioural change by determining business
unit/product group requirements for Center of Expertise (CoE)
services. Leads and implements Group-wide performance
improvement programs and practices to ensure an exemplary
health and safety culture as well as a strong focus on
environment throughout the respective organization.
with the CoE, other functions and business partners to drive
HSE performance.
7. Operational support Establishes, implements and maintains Business Unit/Product
Group -specific risk programs. Ensures effectiveness of them at
operations. Ensures delivery of training, audit and support for
key risk programs are optimized through and delivered through
the CoE.. Ensures ISO 14001 and OHSAS 18001 3rd party
certification across operations of Business Unit/Product Group
in line with Group Directives.
8. Project management Contributes to and/or plans and executes HSE related projects.
factors.
© ABB 2018 Page No: 824

© ABB 2018 Page No: 825
Job: Region Health, Safety and Environment Manager

Typical Group Function Head - Sustainability Job Ref: J011060. Version C
Reporting Line:
Mission Lead and manage optimized Center of Expertise (CoE) support to business in assigned
Statement: Region and constituent countries to comply with local Health, Safety and Environment
(HSE) and Human Rights law. Ensure fiduciary risks are managed through Country SA/HSE
Board. Exert clear focus on organizational leadership and on maximizing business value by
providing subject matter expertise.
Main Account- 1. Governance and Establishes and maintains shared services to deliver on key
abilities: organization improvement programs and audit activities to the Divisions
and Business Units. Provides point of contact and
communicates with Country Managing Directors and
Division/Business Unit HSE Managers.
2. Metrics Monitors that constituent businesses collect and report on
incidents and performance, utilizing Group key performance
indicators (KPIs), in a timely and accurate way.
3. Regulatory compliance Supports business to comply with local HSE law and Human
Rights laws. Ensures fiduciary risks are managed through
Country SA/HSE Board.
4. Risk management Ensures Local Business Units within the Region comply with
HSE and Human Rights laws. Supports CoE Manager in
preparing and delivering audits, including administration and
logistics. Contributes to ensuring that improvement actions in
the local Business Units are implemented.
5. Communication and Cooperates across functions and with business partners to
engagement raise awareness and drive performance, engages with internal
and external stakeholders to build commitment and credibility
for the CoE.
6. Continuous improvement Contributes to driving behavioral change though delivery of
training, and supports Local Business Units in planning and
implementation of continuous improvement projects and
sharing of best practice in line with Group directives.
7. Budget Participates in defining annual budget for area of responsibility
and is accountable for managing performance against agreed
financial targets and constraints.
9. Project management Contributes to and/or plans and executes projects. Develops
and reports on project objectives. Manages project resources
such as manpower, financials and other relevant factors.
10. People leadership and Ensures area of responsibility is appropriately organized,
within the respective organization.
© ABB 2018 Page No: 826
© ABB 2018 Page No: 827
Job: Country Health, Safety and Environment Manager

Typical Region Health, Safety and Job Ref: J011070. Version C
Reporting Line:
Environment Manager
Mission Assist the Center of Expertise (CoE) Manager in maintaining day-to-day expertise and
Statement: optimized support in the areas of Health, Safety & Environment (HSE) and Corporate
Responsibility for a country/cluster of countries. Provide HSE leadership for a cluster and
constituent countries.
Main Account- 1. Governance and Contributes to maintaining regionally shared services within a
abilities: organization cluster to deliver and deploy training, audit and Group-wide
performance improvement programs to the Divisions and Local
Business Units in alignment with Regional plan, agreed CoE
support and Group standards. Active member of Country
SA/HSE Board in one or several countries.
2. Metrics Consolidates data from the incident database and reports to
the CoE Manager and relevant Country Managing Directors.
Signals evolving resource needs within the cluster. Reports on
progress re implementation of Sustainability objectives and key
performance indicators (KPIs) to the CoE Manager as required.
3. Regulatory compliance Tracks and assesses cluster-related emerging trends and
legislation and communicates relevant information on local
legal requirements. Contributes to ensuring that all constituent
countries operate in compliance with standards and respective
legal obligations.
4. Risk management Contributes to effective risk management of HSE and Human
Rights related issues by providing specialist knowledge and
advice to the business and in- Country SA/HSE Board.
for the CoE.
6. Operational Support Drives behavioural change to continuously improve
performance through coordinated Group-wide programs and
initiatives. Supports the sharing of best practices, and applies
Group standardized processes to deliver consistent support
within the respective organization. Ensures capability is built
through training.
7. Budget Participates in defining annual budget for area of responsibility
8. Project management Contributes to and/or plans and executes projects. Develops
and reports on project objectives. Manages project resources
such as manpower, financials and other relevant factors.
9. People leadership and Ensures area of responsibility is appropriately organized,
within the respective organization.
© ABB 2018 Page No: 828
Specialists level
© ABB 2018 Page No: 829
Job: Health, Safety and Environment Specialist

Typical Region Health, Safety and Job Ref: J011180. Version B
Reporting Line: Environment Manager (or) Country
Health, Safety and Environment
Manager (and) Group Sustainability
Function Manager
Mission Contribute to improving Health, Safety and Environment (HSE) performance and Corporate
Statement: Responsibility in assigned geography. Support the business by applying in-depth
knowledge to offer solutions and advice through delivery of Group-wide performance
improvement programs and/or Group Audit Program.
Main Account- 1. Governance Delivers and deploys HSE training, audit and Group-wide
abilities: performance improvement programs to the Divisions and Local
Business Units.
2. Metrics Provides analysis of HSE data within area of responsibility.
Reports on progress on implementation of Sustainability
Objectives and key performance indicators (KPI) as required.
3. Regulatory compliance Contributes to assessing emerging trends and legislation in
HSE and communicates relevant information on legal
requirements within area of expertise and geography. Supports
constituent countries to operate in compliance with standards
and respective legal obligations.
4. Risk management Delivers audit (as per Group Audit Program) and supports
follow up of improvement actions in the Local Business Units.
for the CoE.
6. Operational support Contributes to driving behavioral change and continuous
improvement though delivery of training and competence
initiatives and expert support to the Local Business Units in line
with yearly HSE plan agreed with the Business Units. Supports
the sharing of best practice. Coordinates reporting on HSE
performance and support delivery of Group audit program.
7. Project management Contributes to and/or plans and executes Health, Safety and
Environment performance and Corporate Responsibility related
relevant factors.
© ABB 2018 Page No: 830
be global in nature. Leads Consulting and Facilitating - 3
development of new solutions for Analysis and Proposing Solutions - 4
complex projects / challenges. Sustainability - Managing Change - 3
Imparts knowledge to other Sustainability - Applied Technical Expertise - 5
professionals through coaching. Planning and Prioritizing - 3
Communication - 4
challenge traditional solutions. Consulting and Facilitating - 2
Comprehensive knowledge of Analysis and Proposing Solutions - 3
related disciplines in the Sustainability - Managing Change - 2
organization. Works Sustainability - Applied Technical Expertise - 4
independently, applying Planning and Prioritizing - 2
established standards and Communication - 3
professionals.
knowledge of related disciplines in Consulting and Facilitating - 1
the organization. May work under Analysis and Proposing Solutions - 2
direct supervision or Sustainability - Managing Change - 1
independently. May instruct or Sustainability - Applied Technical Expertise - 3
coach junior colleagues. Planning and Prioritizing - 1
Communication - 2
© ABB 2018 Page No: 831
Job: Occupational Health and Safety Specialist

Function Manager
Mission Contribute to improving Occupational Health and Safety (OHS) performance within
Statement: assigned geography. Support the business by applying in-depth knowledge to offer
solutions and advice through delivery of Group-wide performance improvement programs
and/or Group Audit Program.
Main Account- 1. Governance Delivers and deploys OHS training, audit and Group-wide
abilities: performance improvement programs to the Divisions and Local
Business Units
2. Metrics Provides analysis of OHS data within area of responsibility.
Reports on progress on implementation of Sustainability
Objectives and key performance indicators (KPIs) as required.
3. Regulatory compliance Contributes to assessing emerging OHS trends and legislation
and communicates relevant information on legal requirements
within area of expertise and geography. Supports constituent
countries to operate in compliance with standards and
respective legal obligations.
4. Risk management Delivers audit (as per Group Audit Program) and support follow
up of improvement actions in the Local Business Units.
with yearly HSE Plan agreed with the Business Units. Supports
the sharing of best practice. Coordinates reporting on OHS
performance and support delivery of Group audit program.
engagement raise awareness of OHS standards and initiatives and drive
performance, engages with internal and external stakeholders
to build commitment and credibility for the CoE.
8. Project management Contributes to and/or plans and executes Occupational Health
and Safety performance and related projects. Develops and
reports on project objectives. Manages project resources such
as manpower, financials and other relevant factors.
© ABB 2018 Page No: 832
Specialists level

Communication - 4
Communication - 3
Communication - 2
© ABB 2018 Page No: 833
Job: Environment Specialist

Function Manager
Mission Contribute to improving Environmental performance and in assigned geography. Support
Statement: the business by applying in-depth knowledge to offer solutions and advice through delivery
of Group-wide performance improvement programs and/or Group Audit Program.
Main Account- 1. Governance Delivers and deploys Environmental training, audit and Group-
abilities: wide performance improvement programs to the Divisions and
Local Business Units
2. Metrics Provides analysis of Environmental data within area of
responsibility. Reports on progress on implementation of
Sustainability Objectives and key performance indicators (KPIs)
as required.
3. Regulatory compliance Tracks, assesses and reports on emerging environmental
trends and legislation and communicates relevant information
on legal requirements within area of expertise and geography.
Supports constituent countries to operate in compliance with
standards and respective legal obligations.
4. Risk management Delivers audit (as per Group Audit Program) and support follow
up of improvement actions in the Local Business Units.
with yearly HSE Plan agreed with the Business Units. Supports
the sharing of best practice. Coordinates reporting on
Environment performance and support delivery of Group audit
program.
engagement raise awareness of Environment issues and initiatives and drive
performance, engages with internal and external stakeholders
to build commitment and credibility for the CoE.
8. Project management Contributes to and/or plans and executes Environment
performance and Corporate Responsibility related projects.
factors.
© ABB 2018 Page No: 834
be global in nature. Leads Consulting and Facilitating - 3
development of new solutions for Analysis and Proposing Solutions - 4
complex projects / challenges. Sustainability - Managing Change - 3
Imparts knowledge to other Sustainability - Applied Technical Expertise - 5
professionals through coaching. Planning and Prioritizing - 3
Communication - 4
challenge traditional solutions. Consulting and Facilitating - 2
Comprehensive knowledge of Analysis and Proposing Solutions - 3
related disciplines in the Sustainability - Managing Change - 2
organization. Works Sustainability - Applied Technical Expertise - 4
independently, applying Planning and Prioritizing - 2
established standards and Communication - 3
professionals.
knowledge of related disciplines in Consulting and Facilitating - 1
the organization. May work under Analysis and Proposing Solutions - 2
direct supervision or Sustainability - Managing Change - 1
independently. May instruct or Sustainability - Applied Technical Expertise - 3
coach junior colleagues. Planning and Prioritizing - 1
Communication - 2
© ABB 2018 Page No: 835
Job: Business Health, Safety and Environment Manager

Typical Local Division Manager (or) Local Job Ref: J011080. Version E
Reporting Line: Business Unit Manager (or) Hub
Manager (or) Local Sub-Business Unit
Manager (or) Project Manager (and)
Business Unit HSE Manager
Mission Lead a team of HSE Specialists (in Local Division (or) Local Business Unit, Hub (or) Project)
Statement: and contribute to improving Health, Safety and Environmental (HSE) performance in the
respective organization to ensure an exemplary health and safety culture as well as a strong
focus on the environment. Support the business by applying in-depth HSE knowledge to
offer solutions and advice. Facilitate delivery of support from the Center of Expertise (CoE)
and ensure effective risk management through HSE excellence along ABB’s value chain.
Main Account- 1. Metrics Reports HSE incidents. Feeds back on lessons learned and best
abilities: practice from own unit and across ABB to management and
employees. Reports on HSE performance and progress on
implementation of ABB Group Sustainability objectives and key
performance indicators (KPIs) to ABB Group, as required.
2. Regulatory compliance Implements policies and standards. Ensures area of
responsibility is audited according to program for audit. Assists
line managers and supervisors in understanding obligations,
liability and how to fulfil their roles, according to local HSE law
and ABB Group policy, instructions and standards. Supports
compliance with human rights, security and crisis management
processes.
3. Risk management Facilitates HSE risks assessment by line management involving
shop floor employees, i.e. those directly concerned by the
hazards, and ensures all processes are implemented.
4. Continuous improvement Drives behavioral change through implementing Group-wide
performance improvement programs and practices locally to
ensure an exemplary health and safety culture as well as a
strong focus on environment throughout the respective
organization.
with other functions, the CoE and business partners to drive
performance.
7. Operational support Ensures appropriate HSE equipment and tools are available and
used. Identifies, plans and initiates training need, e.g. for
employees, site managers, contractors, site managers, and
facilitates delivery of support from the CoE. Drives and ensures
compliance with Group management systems.
© ABB 2018 Page No: 836
8. Project management Contributes to and/or plans and executes Health (and/or)
Safety (and/or) Environment performance and Corporate
Responsibility related projects. Develops and reports on project
objectives. Manages project resources such as manpower,
financials and other relevant factors.

Specialists level
Specialists level
expertise.
Communication – 3
© ABB 2018 Page No: 837
Job: Business Health, Safety and Environment Specialist
Typical HSE Manager (or) Local Business Unit Job Ref: J011090. Version E
Reporting Line: Manager (or) Hub Manager (or) Local
Sub BU Manager (or) Production
Manager (or) Production Supervisor
Mission Contribute to improving Health, Safety and Environmental (HSE) performance in the
Statement: respective organization to ensure an exemplary health and safety culture as well as a strong
focus on the environment. Support the business by applying in-depth HSE knowledge to
offer solutions and advice. Facilitate delivery of support from the Center of Expertise (CoE)
and ensure effective risk management through HSE excellence along ABB’s value chain.
Main Account- 1. Metrics Reports HSE incidents. Feeds back on lessons learned and best
abilities: practice from own unit and across ABB to management and
employees. Reports progress on implementation of ABB Group
Sustainability objectives and key performance indicators (KPIs) to
ABB Group, as required.
2. Regulatory Implements policies and standards. Ensures area of responsibility is
compliance audited according to program for audit. Assists line managers and
supervisors in understanding obligations, liability and how to fulfil
their roles, according to local HSE law and ABB Group policy,
instructions and standards.
3. Risk management Facilitates HSE risks assessment by line management involving shop
floor employees, i.e. those directly concerned by the hazards, and
ensures all processes are implemented.
4. Continuous Drives behavioral change through implementing Group-wide
improvement performance improvement programs and practices locally to ensure
an exemplary health and safety culture as well as a strong focus on
environment throughout the respective organization.
5. Communication and Engages external (e.g. customers, suppliers and other stakeholders)
engagement and internal stakeholders in order to report on, raise awareness and
gain commitment on ABB's HSE efforts and performance and obtain
objective feedback. Cooperates with other functions, the CoE and
business partners to drive HSE performance.
6. Operational support Ensures appropriate safety equipment and tools are available and
used. Identifies, plans and initiates training need, e.g. for employees,
site managers, and agree with, and ensures delivery of training from
the CoE. Drives and ensures compliance with Group management
systems (e.g. ISO 14001 and OHSAS 18001).
7. Project management Contributes to and/or plans and executes HSE, Sustainability and
Corporate Responsibility (CR) related projects. Develops and reports
on project objectives. Manages project resources such as manpower,
financials and other relevant factors.
© ABB 2018 Page No: 838
Specialists level

Communication - 4
Communication - 3
Communication - 2
© ABB 2018 Page No: 839
Job: Business Occupational Health and Safety Specialist

Reporting Line: Manager (or) Local Sub BU Manager
(or) Production Manager (or)
Production Supervisor
Mission Contribute to improving Health & Safety (OHS) performance in the respective organization
Statement: to ensure an exemplary health and safety culture. Support the business by applying in-
depth OHS knowledge to offer solutions and advice. Facilitate delivery of support from the
CoE and ensure effective risk management through excellence along ABB’s value chain.
Main Account- 1. Metrics Reports safety incidents. Feeds back on lessons learned and
abilities: best practice from own unit and across ABB to management
and employees.
responsibility is audited according to program for audit. Assists
line managers and supervisors in understanding obligations,
liability and how to fulfil their roles, according to local Health,
Safety and Environment (HSE) law and ABB Group policy,
instructions and standards.
3. Risk management Facilitates safety risks assessment by line management
involving shop floor employees, i.e. those directly concerned by
the hazards, and ensures all processes are implemented.
4. Continuous improvement Drives behavioral change through implementing Group-wide
performance improvement programs and practices locally to
ensure an exemplary health and safety culture.
raise awareness and gain commitment on ABB's safety efforts
with other functions, the CoE and business partners to drive
safety performance.
6. Operational support Ensures appropriate safety equipment and tools are available
and used. Identifies, plans and initiates training need, e.g. for
employees, site managers, and agree with, and ensures delivery
of training from the CoE. Ensures implementation of safety
objectives and plans, incident investigations and root cause
analysis in respective organization. Drives and ensures
compliance with Group management systems.
7. Project management Contributes to and/or plans and executes safety related
relevant factors.
© ABB 2018 Page No: 840
Specialists level

Communication - 4
Communication - 3
Communication - 2
© ABB 2018 Page No: 841
Job: Business Environment Specialist

Reporting Line: Manager (or) Local Sub BU Manager
(or) Production Manager (or)
Production Supervisor
Mission Contribute to improving the environmental performance of the respective organization.
Statement: Support the business by applying in-depth environmental knowledge to offer solutions and
advice. Facilitate the delivery of support from the Center of Expertise (CoE) and ensure
effective risk management through excellence in environmental management along ABB's
value chain.
Main Account- 1. Metrics Reports on environmental performance and on progress in
abilities: implementation of ABB Group Sustainability objectives and key
performance indicators (KPIs) to ABB Group, as required.
Reports environment incidents. Feeds back on lessons learned
and best practice from own unit and across ABB to
management and employees.
2. Regulatory compliance Supports managers to ensure the respective organization is
compliant with environment-related laws, standards and
guidelines. Implements policies and standards. Ensures area of
responsibility is audited according to program for audit.
3. Risk management Contributes to effective risk management of environment-
related issues in the business by providing advice on key
business decisions to the respective organization.
4. Continuous improvement Drives behavioral change, implementation of practices and
Group-wide performance improvement programs locally to
ensure a strong focus on environment throughout the
respective organization.
raise awareness and gain commitment on ABB's environment
efforts and performance and obtain objective feedback.
Cooperates with other functions, the CoE and business
partners to drive environmental performance.
6. Operational support Ensures appropriate environmental equipment and tools are
available and used. Identifies, plans and initiates training need,
e.g. for employees, site managers, and agree with, and ensure
delivery of training from the CoE. Drives and ensures
compliance with Group management systems (e.g. ISO 14001).
7. Project management Contributes to and/or plans and executes environment related
relevant factors.
© ABB 2018 Page No: 842
Specialists level

Communication - 4
Communication - 3
Communication - 2
© ABB 2018 Page No: 843
Job: Health, Safety and Environment Technician

Typical HSE Manager (or) Supervisor (or) Job Ref: J011120. Version B
Reporting Line: Production Manager
Mission Contribute to effective risk management and improving Health, Safety and Environmental
Statement: (HSE) performance in respective area of responsibility.
Main Account- 1. Regulatory Supports managers and employees to ensure area of responsibility is
abilities: compliance compliant with HSE standards, regulations and guidelines. Prepares
safety instructions and notices and assists with relevant training.
2. Risk management Conducts HSE audits and workplace inspections to identify potential
hazards and risks and highlights corrective measures required.
3. Operations Supports implementation of HSE objectives, incident investigations

and root cause analyses within the respective organization.
4. Continuous Collects, analyses and reports on HSE performance, identifies

improvement problems and makes suggestions to avoid repeating the problem in
the future.
5. Communication Collaborates with managers and employees in order to report on,
and engagement raise awareness and gain commitment for HSE initiatives and
performance.

T–E An individual contributor who performs tasks or Safety & Integrity – Team Leaders / Specialists level
activities using advanced skills and techniques as Customer Focus & Quality – Team Leaders / Specialists level
well as practical understanding of concepts used Innovation & Speed – Team Leaders / Specialists level
in a field of technology. Responsibilities typically
involve functional or technical leadership related
to set-up, configuration, testing or maintenance
of equipment, products or systems.
T–F An individual contributor who performs tasks or Safety & Integrity – Individual Contributor level
© ABB 2018 Page No: 844
Functional Area: Sustainability Job Family: Security
Job: Region Security Manager

Typical Group Sustainability Function Manager Job Ref: J011130. Version C
Reporting Line:
Mission Lead and manage the security organization and the implementation of competent
Statement: functional country support in assigned Region and constituent countries. Ensure that the
respective Region operates in alignment with Security standards and policies as per ABB's
Sustainability and Security strategy. Ensures fiduciary risks related to Security are
managed through Security representation at the Country HSE/SA Board. Coach, support
and provide specialist knowledge and advice to regional leadership on Security matters and
report on the performances of the respective organization along ABB's value chain.
Contribute to the delivery of the Security function’s plans, development of policies and
ensure effective risk management through excellence in sustainability along ABB’s value
chain through active membership of the ABB Security Council.
Main Account- 1. Governance and Leads and coordinates implementation of competent
abilities: organization functional country support throughout the Region. Provides
point of contact and communicates with relevant stakeholders
in security matters related to the assigned Region and
constituent countries.
2. Metrics Collects, analyses and reports on performance to Group and
other relevant stakeholders, utilizing Group Security key
performance indicators (KPIs).
3. Regulatory compliance Oversees and leads process of tracking, assessing and
reporting on emerging security trends and related legislation.
Ensures through inspections, audits and reviews respective
geographical area of responsibility is compliant with security
standards, regulations and guidelines. Maintains internal and
3rd party audit requirements for respective security
organization
4. Risk management Contributes to effective risk management of security related
issues in the respective organization by providing specialist
knowledge and advice on key business decisions to the
5. Continuous improvement Contributes to driving behavioral change to continuously
improve security performance through coordinated Group-wide
performance improvement programs and initiatives. Facilitates
the sharing of best practices, and applies Group standardized
processes to deliver consistent security support within the
raise awareness and gain commitment on ABB's security efforts
with other functions and business partners to improve security
measures.
© ABB 2018 Page No: 845
8. Operational support Defines regional security annual plans and ensures
implementation of security and crisis management objectives
within the respective organization in alignment with ABB Group
Sustainability and Security strategy. Provides short, mid and
long term security analyses on the developments within the
region. Oversees serious incidents and ensures root-cause
analysis and corrective actions are identified and implemented.
9. Project Management Contributes to and/or plans and executes security related
relevant factors.
cooperation within the respective organization.

© ABB 2018 Page No: 846
Job: Country Security Manager

Typical Region Security Manager (or) Country Security Manager Job Ref: J011140. Version C
Reporting Line:
Mission Provide competent functional country support throughout the Country or cluster of
Statement: countries. Ensure that the respective organization operates in alignment with security
standards. Implements region security plan according to agreed key performance indicators
(KPIs). Coach, support and provide advice to country leadership and line managers on
security matters, and report on security performances of the respective organizations
along ABB's value chain.
Main Account- 1. Governance and Provides competent functional country support throughout the
abilities: organization country, in accordance with the region security plan. May have
additional responsibility as a Lead Country Security Manager to
oversee the same throughout additional assigned countries.
Active member of Country HSE/SA Board in one or several
countries as the Security representative.
2. Metrics Collects, analyses and reports on performance according to
region security plan and agreed KPIs.
3. Regulatory compliance Tracks, assesses and reports on emerging security trends and
country related legislation. Ensures through inspections, audits
and reviews respective geographical area of responsibility is
compliant with security standards, regulations and guidelines.
Maintains internal and 3rd party audit requirements for
respective security organization.
issues in the respective organization by providing specialist
knowledge and advice on key business decisions to the business
and in the Country HSE/SA Board.
5. Continuous improvement Drives behavioral change to continuously improve security
improvement programs and initiatives. Supports the sharing of
best practices, and applies Group standardized processes to
deliver consistent security support within the respective
organization.
6. Communication and Engages external (e.g. customers, suppliers, relevant authorities
engagement and other stakeholders) and internal stakeholders in order to
report on, raise awareness and gain commitment on ABB's
security efforts and performance and obtain objective feedback.
Cooperates with other functions and business partners to
improve security measures.
© ABB 2018 Page No: 847
8. Operational support Implements regional annual security plans and security
objectives within the respective country in alignment with ABB
Group Sustainability and Security strategy. Maintains an
effective level of crisis resilience in the respective organization.
Provides serious incident investigations and ensures root-cause
analysis and corrective actions are identified and implemented.
Delivers core training programs as required by the Security
Programs.
9. Project management Contributes to and/or plans and executes security related
relevant factors.
cooperation with the respective organizations.

Specialists level
© ABB 2018 Page No: 848
Job: Security Manager

Typical Local Division Manager (or) Local Business Unit Manager (or) Job Ref: J011150. Version E
Reporting Line: Hub Manager (or) Local Product Group Manager (and) Group
Sustainability Function Manager (or) Region Security Manager
(or) Country Security Manager
Mission Implement Group-wide improvement programs and practices to ensure an exemplary
Statement: security culture. Ensure that the respective organization operates in alignment with
security standards. Coach, support and provide advice to leadership and line managers on
security matters, and report on security performances of the respective organizations
along ABB's value chain.
Main Account- 1. Metrics Ensures timely and accurate reporting of incidents/key
abilities: performance indicators (KPIs).
responsibility is reviewed, audited and inspected according to
security plans and programs.
3. Risk management Facilitates effective risk management by line management of
security related issues in the business by involving those
directly concerned and providing advice on key business
decisions to the respective organization.
organization.
raise awareness and gain commitment on ABB's security efforts
with other functions and business partners to improve security
measures.
7. Operational support Ensures appropriate security processes and tools are
implemented and used within the respective organization.
Identifies, plans and initiates training needs, e.g. for employees,
line managers, site managers and agree with, and ensures
delivery of training in collaboration with country, region or
Group Security.
relevant factors.
© ABB 2018 Page No: 849
cooperation with the respective organizations.

level
matter expertise.
level
and performance management. Management Collaboration & Trust – Management / Senior Specialists level
expertise. Consulting and Facilitating - 2
Communication - 3
© ABB 2018 Page No: 850
Job: Security Specialist

Typical Security Manager (or) Group Sustainability Function Manager Job Ref: J011160. Version E
Reporting Line: (or) Local Business Unit Manager (or) Local Product Group
Manager (or) Production Manager (or) Production Supervisor
(or) Region Security Manager
Mission Contribute to improving security performance in respective organization. Support business
Statement: by applying in-depth security knowledge to offer solutions and advice. Assist in the delivery
of security plans and ensure effective risk management through excellence in security
measures along ABB’s value chain.
Main Account- 1. Metrics Collects, analyses and reports on performance, utilizing Group
abilities: Sustainability key performance indicators (KPIs). Performs and
documents regular operational security audits and inspections.
2. Regulatory compliance Tracks, assesses and reports on emerging security trends and
related legislation. Supports managers to ensure that area of
responsibility is compliant with security standards, regulations
and guidelines.
issues in the business by providing advice on key business
decisions to the respective organization.
organization.
5. Communication and Engages external (e.g. customers, suppliers, relevant
engagement authorities and other stakeholders) and internal stakeholders in
order to report on, raise awareness and gain commitment on
ABB's security efforts and performance and obtain objective
feedback. Cooperates with other functions and business
partners to improve security measures.
6. Operational support Supports implementation of annual plans and the
implementation of security objectives (in alignment with the
ABB Group Sustainability and Security strategy) within the
respective organization. Reviews and leads incident
investigations within own area of responsibility. Carries out
root cause analysis and advises on corrective actions.
relevant factors.
© ABB 2018 Page No: 851
in nature. Leads development of new Consulting and Facilitating - 3
solutions for complex projects / Analysis and Proposing Solutions - 4
challenges. Imparts knowledge to Sustainability - Managing Change - 3
other professionals through coaching. Sustainability - Applied Technical Expertise - 5
Communication - 3
traditional solutions. Comprehensive Consulting and Facilitating - 2
knowledge of related disciplines in the Analysis and Proposing Solutions - 3
organization. Works independently, Sustainability - Managing Change - 2
applying established standards and Sustainability - Applied Technical Expertise - 4
instructs or coaches other Planning and Prioritizing - 2
professionals. Communication - 3
related disciplines in the organization. Consulting and Facilitating - 1
May work under direct supervision or Analysis and Proposing Solutions - 2
independently. May instruct or coach Sustainability - Managing Change - 1
junior colleagues. Sustainability - Applied Technical Expertise - 3
Communication - 2
© ABB 2018 Page No: 852
4.17 Functional Area – Internal Audit
The work of Internal Audit helps the organization accomplish its objectives by bringing a systematic, disciplined
approach to evaluate and improve the effectiveness of risk management, control and governance processes.
Internal Audit Group Function Head - Internal Audit Leadership/Management A, B
Region Internal Audit Manager Leadership/Management B
Internal Audit Hub Manager Expert/Specialist C
Internal Audit Manager Expert/Specialist D
Senior Internal Auditor Expert/Specialist D
Internal Auditor Expert/Specialist E
© ABB 2018 Page No: 853
Functional Area: Internal Audit Job Family: Internal Audit
Job: Group Function Head – Internal Audit

Reporting Line:
abilities: Leadership functional area in alignment with ABB Group strategy. Drives the end-to-
5. Continuous Defines, in close consultation with the Divisions, Countries and Regions,
improvement an appropriate organizational structure to support execution of the
performance through programs and initiatives. Facilitates the sharing
of best practices, and ensures harmonized and standardized processes
6. Standards & risk Ensures all employees in the function understand ABB Group safety and
integrity standards and act accordingly. Acts as a personal role model
for the organization in this regard. Contributes to effective risk
management by providing advice to Executive Committee and senior
management on key ABB Group policy decisions.
7. People leadership Ensures that the area of responsibility is organized, staffed, skilled and
and development directed. Guides, motivates and develops direct/indirect subordinates
within HR policies. Effects people decisions in the function’s scope of
© ABB 2018 Page No: 854
ABB’s workforce.
© ABB 2018 Page No: 855
Job: Region Internal Audit Manager

Typical Group Function Head – Internal Audit Job Ref: J006020. Version B
Reporting Line:
Mission Set the strategy and direction for the Region’s Internal Audit group to provide independent,
Statement: objective assurance and consulting activity designed to add value and improve an
organization’s operations. Lead Internal Audit within the Region to help the organization
accomplish its objectives by bringing a systematic, disciplined approach to evaluate and
improve the effectiveness of risk management, control and governance processes.
Main Account- 1. Risk assessment Conducts annual risk assessment in collaboration with senior business
abilities: process leaders, including the Region Managers/Chief Financial Officers, Country
Managers/Chief Financial Officers, and Region Division
Managers/Controllers. Decides in coordination with ABB's Group Audit
management team where to audit, based on risk assessment, and
coordinates activities with external auditors to ensure proper audit
coverage and eliminate duplication of efforts.
2. Audit plan Leads or oversees all audits (approx. 25 – 40 per year) and scrutinizes all
execution audit reports prior to release, evaluating and focusing on key issues, and
reporting periodically to Region management. Assigns audit teams
based on assessment of skills and strengths to maximize value to the
organization.
3. Strategy As a member of ABB’s global audit management team participates in and
supports the development of ABB's global Internal Audit strategy.
Integrates new audit methods into working practices throughout the
Region.
development develops direct and indirect subordinates within HR policies, for the
benefit of both ABB and the employee. Supports Auditors going back
into the business after their time with Internal Audit, providing a pipeline
of talent for ABB.

© ABB 2018 Page No: 856
Job: Internal Audit Hub Manager

Typical Region Internal Audit Manager Job Ref: J006030. Version C
Reporting Line:
Mission Provide independent, objective assurance and consulting activity designed to add value and
Statement: improve an organization’s operations. Help the organization accomplish its objectives by
bringing a systematic, disciplined approach to evaluate and improve the effectiveness of
risk management, control and governance processes.
Main Account- 1. Operational and Leads the execution of operational and financial audits. Performs
abilities: financial audits quality review of audit documentation, prepares audit reports
summarizing findings, risks and recommendations, and communicates
results to audited management. Identifies and evaluates risks within
the audited unit besides the audit scope performed.
2. Compliance Leads the execution of compliance audits/reviews. Performs quality
audits/reviews review of audit documentation, prepares compliance reports and
communicates audit/review results to the Region Internal Audit
Manager and, where required, to the Office of Special
Investigations/Group Function – Legal & Integrity.
3. Practice Manages a global team for practice development, developing and
development maintaining global framework/guidelines (practice) for a defined
business process. Supports Group Function Auditors in
understanding/executing the practice.
4. Administrative Provides day to day administrative management of local audit office.

management Supports the Region Internal Audit Manager with risk assessment,
local Human Resources (HR) workflow tasks, cost center management,
supervising on-going audits and quality.
5. People leadership Manages and leads teams during audits. The Internal Audit Hub
and development Manager is the contact person for the local management team during
the audits.

level
complex projects / challenges. Imparts Collaboration & Trust – Management / Senior Specialists level
coaching. Networking - 4
Risk Management - 4
Communication - 4
Information Seeking - 4
Quality Focus - 4
Analysis and Proposal Solutions - 4
© ABB 2018 Page No: 857
Job: Internal Audit Manager

Reporting Line:
Main Account- 1. Operational and financial Leads the execution of operational and financial audits.
abilities: audits Performs quality review of audit paperwork, prepares audit
reports summarizing findings, risks and recommendations, and
communicates results to audited management. Identifies and
evaluates risks within the audited unit besides the audit scope
performed.
2. Compliance Leads the execution of compliance audits/reviews. Performs
audits/reviews quality review of audit documentation, prepares compliance
reports and communicates audit/review results to the Region
Internal Audit Manager and, where required, to the Office of
Special Investigations/Group Function – Legal & Integrity.
3. Practice development Manages a global team for practice development, developing
and maintaining global framework/guidelines (practice) for a
defined business process. Supports Group Function Auditors in
understanding/executing the practice.
4. People leadership and Manages and leads teams during audits. The Internal Audit
development Manager is the contact person for the local management team
during the audits.

traditional solutions. Networking - 3
Comprehensive knowledge of Processes and Tools - 3
related disciplines in the Risk Management - 3
organization. Works independently, Communication - 3
applying established standards and Information Seeking - 3
Quality Focus - 3
professionals. Systemic Thinking - 3
© ABB 2018 Page No: 858
Job: Senior Internal Auditor

Reporting Line:
Main Account- 1. Operational and Participates in and/or lead operational and financial audits for
abilities: financial audits different business processes, leads smaller audits. Collects,
analyses and interprets documents/information to arrive at audit
result, and prepares documentation in accordance with Group
Function - Audit procedures and standards. Documents audit
findings, risks and recommendations, prepares audit reports and
communicates audit results to Internal Audit Manager.
2. Compliance Participates in compliance audits/reviews and prepares
audits/reviews documentation in accordance with Group Function - Audit
procedures and standards. Documents findings and risks and
assist in compliance report preparation. Communicates
audit/review results to the Internal Audit Manager and/or Region
Internal Audit Manager.
3. Practice development Participates as a member of a global team developing the
framework/guidelines (practice) for a defined business process.
4. People leadership andManages and leads teams during audits. The Senior Internal Auditor
development is the contact person for the local management team during the
audits.

traditional solutions. Comprehensive Processes and Tools - 3
knowledge of related disciplines in the Risk Management - 3
organization. Works independently, Communication - 3
applying established standards and Quality Focus - 3
instructs or coaches other Analysis and Proposal Solutions - 3
professionals.
© ABB 2018 Page No: 859
Job: Internal Auditor

Typical Region Internal Audit Manager Job Ref: J006060. Version B
Reporting Line:
Main Account- 1. Operational and financial Participates in operational and financial audits for different
abilities: audits business processes. Collects, analyzes, and interprets
documents/information to arrive at audit result, and prepares
documentation in accordance with Group Function - Audit
procedures and standards. Documents audit findings, risks
and recommendations, helps prepare audit reports and
communicates audit results to the Internal Audit Manager.
2. Compliance Participates in compliance audits/reviews and prepares
audits/reviews documentation in accordance with Group Function - Audit
procedures and standards. Documents findings and risks and
assist in compliance report preparation. Communicates
audit/review results to the Internal Audit Manager and/or
Region Internal Audit Manager.
3. Practice development Participates as a member of a global team developing the
framework/guidelines (practice) for a defined business
process.

the organization. May work under direct Processes and Tools - 2
supervision or independently. May instruct Risk Management - 3
or coach junior colleagues. Communication - 3
Quality Focus - 3
© ABB 2018 Page No: 860
4.18 Functional Area – Master Data Management
Master Data Management provides strategic leadership and is responsible for all ABB’s Master Data activities.
Master Data Management partners with ABB’s businesses in a joint commitment to optimize the support for
current and future business capabilities with the following objectives:
– Enable business capabilities through high quality data based on standardized Master Data.
– Optimize the Master Data Management services that provide Master Data.
– Organize and transform the resources that create, maintain and manage Master Data into clear roles, with
effective processes and correct, certified competence levels
– Simplify the information landscape by reducing the number of Master Data Management tools and processes.
– Ensure that global and local instructions and standards are compatible to Group level Master Data instructions
and standards
Five (5) Master Data domains are recognized at ABB.

1. Product & Material (P&M), e.g. product codes, material codes, specifications
2. Customer & Vendor (C&V), e.g. internal customers, 3rd party vendors
3. Finance, e.g. chart of accounts, currencies, reporting units
4. HR, e.g. employees, organizational assignments
5. Location, e.g. addresses, product line locations
These Master Data domains enable and support key business processes such as product and project business,
supply management, sales and account management, HR processes, financial and management reporting and
document management.
Master Data Group Function Head – Master Data Management Leadership/Management A, B

Management
Group Master Data Governance Manager Leadership/Management B, C, D
Group Master Data Operations Manager Leadership/Management B, C, D
Group Master Data Domain Manager Leadership/Management C, D
Global Master Data Manager Leadership/Management C, D
Country Master Data Manager Leadership/Management D
Master Data Domain Manager Leadership/Management D, E
Master Data Domain Governance Manager Leadership/Management D, E
Master Data Domain Operations Manager Leadership/Management D, E
Master Data Specialist Expert/Specialist D, E, F
© ABB 2018 Page No: 861
Functional Area: Master Data Management Job Family: Master Data Management
Job: Group Function Head – Master Data Management

Typical EC Member (or) more senior GFH Job Ref: J008010. Version B
Reporting Line:
Main Account- 1. Strategic leadership Sets, develops and leads strategy, objectives and targets for a
all countries.
and audited.
7. Standards and risk Ensures all employees in the function understand ABB Group
© ABB 2018 Page No: 862
L/M A Company Leadership. Enterprise Manager that Safety & Integrity – Leadership / Expert level
leads the organization. Manages organizations
with an emphasis on strategic decision making Ownership & Performance – Leadership / Expert level
mainly in a global or regional senior role. Collaboration & Trust – Leadership / Expert level
ABB’s workforce.
L/M B Leads organizations with a focus on longer term Safety & Integrity – Leadership / Expert level
© ABB 2018 Page No: 863
Job: Group Master Data Governance Manager
Typical Group Function Head - Master Data (or) more Job Ref: J008020. Version B
Reporting Line: senior Group Master Data Governance
Manager
Mission Responsible across all or single domain(s) with a focus on development, maintenance and
Statement: communication of Master Data standards. Responsible also for Master Data design and
modelling activities.
Main Account- 1. Strategic leadership Responsible for the development, maintenance and
abilities: communication of one or more Domains’ Master Data standards
within ABB. Ensures the quality and integrity of Master Data
standards and their application within ABB in all business
process areas, across the Domain(s).
2. Projects Provides business process consulting for Master Data and gives
input to Master Data Architect and Group Function IS regarding
Master Data standards and models.
Initiates studies and activities to improve the standards and the

use of Master Data within ABB in all business process areas,
within a Domain/across all the Domains.
3. Budget Prepares annual budgets for the Group and global projects
related to improving Master Data standards and is accountable
for their execution and achievement.
4. Consultancy Defines Master Data management processes linked to business

processes, including standards, guidelines and nomenclature.
Defines authorization concepts.
5. Metrics Defines reporting structures and measurement metrics to
ensure consistent quality of Master Data.
5. Continuous improvement Responsible for Master Data modelling across all the Domains.
Detects requirements for models and model Master Data.
Ensures that the structure, content, standards and Meta Data
required for Master Data models are defined. Ensures that
analyses and tests of Master Data model changes are performed
in the Domains. Rolls out agreed Master Data model changes
within the Domain(s).
© ABB 2018 Page No: 864
L/M C Leads teams with a focus on operational planning Safety & Integrity – Management / Senior Specialists level
Specialists level
matter expertise.
L/M D Manages teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
Specialists level
expertise.
© ABB 2018 Page No: 865
Job: Group Master Data Operations Manager
Typical Group Function Head - Master Data Job Ref: J008030. Version B
Reporting Line:
Mission Implement and manage efficient processes for Master Data operations regarding Master
Statement: Data creation, update and archive/deletion activities across all/one domain(s). Ensure the
continuity and availability of Master Data services and meet with agreed quality and service
level agreements.
Main Account- 1. Strategic leadership Responsible for implementing and managing efficient
abilities: processes for Master Data operations regarding Master Data
creation, update and archive/deletion activities in one/all the
Domain(s). Ensures that requests are managed in line with
approved quality and Service Level Agreements.
2. Projects Ensures the continuity and availability of Master Data services

within scope of accountability, managing so as to proactively
mitigate related risks. Provides business user support and
project support through network of Master Data Super Users
and Specialists.
3. Budget Prepares annual budgets for the Group and global services
related to Master Data operations and is accountable for their
execution and achievement.
4. Consultancy Responsible for reporting quality targets and initiating
improvements. Contributes to definition of Master Data
quality measurement metrics across all the Domains and also
common services for all the Domains.
Produces and delivers training to Master Data specialists and

others with training needs. Offers data analysis and reporting
services. Provides information and support for Master Data
import/export needs.
5. Metrics Ensures all Master Data people are certified to correct level, by
working with the Country Master Data Managers.
© ABB 2018 Page No: 866
Specialists level
matter expertise.
Specialists level
expertise.
© ABB 2018 Page No: 867
Job: Group Master Data Domain Manager
Typical Group Function Head - Master Data (and) Job Ref: J008040. Version B
Reporting Line:
Domain Sponsor
Mission Responsible for one specific domain with focus on strategic aspects. Overall accountable
Statement: for the domain in all areas including both development and operations. Works closely with
business in own domain area regarding business strategy, changes in business processes
and in reporting requirements.
Main Account- 1. Strategic alignment Acts as a speaking partner to the business in own domain area
abilities: regarding business strategy, changes in processes, in Master
Data models and in reporting.
2. Domain network Establishes and manages a network of own local domain
managers in the Countries (including shared services, Local
Business Units and acquired companies), to ensure the quality
and requested deliverables for common Master Data are
achieved.
3. Data quality Establishes processes and procedures to ensure data quality,
and works cross-functionally to resolve Master Data issues.
Holds data owners accountable for data completeness and data
accuracy.
4. Data cleansing Identifies functional data owners and drives them to develop
data cleansing plans based on data gaps. Monitors progress to
plan and initiates corrective action as required.
5. Business process Partners with Information Systems (IS) and process owners to
improvement lead data conversion activities associated with business
process improvement initiatives and investments. Accountable
for results of data conversion activities and ensures data
quality.
6. Governance Participates in and facilitates the Domain Steering Committee,
including the definition and management of Master Data
governance policy, procedures, and controls (Master Data
categorization, controls, security, retention, compliance,
reporting).
7. Continuous improvement Directs and implements continuous improvement of Master
Data management processes and practices. Communicates and
collaborates cross-functionally to ensure alignment of priorities
and decisions.
8. People leadership and Leads Domain Master Data team at Group level, managing
development required resourcing for both development and operations.
Ensures that the area of responsibility is effectively organized,
staffed, skilled and directed. Guides, motivates and develops
© ABB 2018 Page No: 868
Specialists level
matter expertise.
Specialists level
Specialists level
expertise.
© ABB 2018 Page No: 869
Job: Global Master Data Manager
Typical Global Division IS Manager (or) Global Division Job Ref: J008050. Version B
Reporting Line: CFO (or) Global Division OPEX Manager (and)
Group Function Head - Master Data (or) Global
Business Unit Manager (or) Global Division
Data Manager
Mission First point of contact for all requests within own Division/Business Unit. Main focus on
Statement: product and material (P&M) domain content, but also on the other domains. Represents
Division/Business Unit for setting strategies and priorities for Master Data. Ensures the
implementation of new Master Data standards and monitors the compliance by ensuring
that relevant set of instructions, standards and rules are established to regulate the
management of data within the Division/Business Unit.
Main Account- 1. Strategic alignment Represents the global Division/Business Unit to ensure Master
abilities: Data strategies and priorities align with Division/Business Unit
business strategy.
2. Scope Acts as first point of contact for all Master Data requests within
Division/Business Unit. Operates with a prime focus on Product
and Materials (P&M) domain, but also responsible to cover the
other Master Data Domains.
3. Operations Responsible for Master Data creation, maintenance, other
operational processes and use of Master Data within the
Division/Business Unit.
4. Instructions and Ensures that relevant sets of instructions, standards and rules
standards are established to regulate the management of data within the
Division/Business Unit and that the given processes and
metrics for Master Data are followed. Ensures the
implementation of new Master Data standards within own
Division/Business Unit and monitors the compliance to Master
Data standards and rules.
5. Monitoring and reporting Manages and communicates status of reporting and progress
against implementation plans.
6. Governance Represents the Division/Business Unit in Master Data

governance of the Master Data Domains, especially with focus
on Product & Material Domain, for approving new standards,
setting project and implementation strategies, monitoring the
progress and handling issue escalations.
decisions in the Master Data scope of activities in cooperation
with Division/Business Unit and the Domains.
© ABB 2018 Page No: 870
level
medium term planning. Typically managing Ownership & Performance – Management / Senior Specialists
matter expertise.
level
first manager level with full responsibility for Ownership & Performance – Management / Senior Specialists
human resource planning, selection, development level
expertise.
© ABB 2018 Page No: 871
Job: Country Master Data Manager
Typical Country IS Manager (or) Country CFO Job Ref: J008060. Version B
Reporting Line:
Mission Drive Master Data organization in measuring and improving data quality and implementing
Statement: projects in countries. Focus on cross-domain aspects such as multi-domain deliveries,
systems, training solutions, sourcing and communication.
Main Account- 1. Master Data Plans, prepares and implements the Master Data program deliverables
abilities: program (instructions, standards, solutions and services) in line with Group
deliverables strategy, targets and requirements. Cooperates with and supports the
Master Data Domains when they implement domain specific deliverables.
Supports the Global Business Units’ implementation of their targets and
instructions in the Local Business Units and in the country systems.
2. Service Supports Country management, acting as key Master Data contact

continuity person within the Country and maintain overview of Master Data status.
3. Co-ordination Represents Group level in all Master Data matters related to the Country
with Group and represents the Country interests towards Group level.
4. Communications Establishes local Master Data community, shares information about

cross-functional topics and changes in common processes and systems.
Keeps Master Data community and stakeholders informed about all
Master Data topics (especially systems related) through country
communication channels.
5. Master Data Acts as a project manager in cross-domain Master Data projects that
project support Global Master Data strategies. Reviews changes and gives input
management to local projects and systems from Master Data perspective, aligning
with the Group Master Data architect.
level
first manager level with full responsibility for Ownership & Performance – Management / Senior Specialists
human resource planning, selection, development level
expertise.
© ABB 2018 Page No: 872
Job: Master Data Domain Manager
Typical Group Master Data Domain Manager Job Ref: J008070. Version B
Reporting Line:
Mission Responsible for one specific domain with focus on standards, operations and quality
Statement: aspects. Accountable for the domain in all areas within the local organization. Works closely
with the Country Master Data Manager and the business locally.
Main Account- 1. Business alignment Acts as a speaking partner to the business in own domain area
abilities: regarding business strategy, changes in processes, in Master
Data models and in reporting.
2. Data quality Establishes processes and procedures to ensure data quality,
and works cross-functionally to resolve Master Data issues.
3. Data cleansing Manages the Master Data Specialists to develop data cleansing
plans based on data gaps. Monitors progress to plan and
initiates corrective action as required.
4. Continuous improvement Directs and implements continuous improvement of Master
Data management standards, instructions, processes and
practices locally. Communicates and collaborates cross-
functionally to ensure alignment of priorities and decisions.
5. People leadership and Leads Domain Master Data team locally, managing required
development resourcing for both governance and operations. Ensures that
the area of responsibility is effectively organized, staffed,
skilled and directed. Guides, motivates and develops
L/M D Manages teams with a focus on Safety & Integrity – Management / Senior Specialists level
operational execution; short/medium-term
operational/tactical responsibilities. Often Ownership & Performance – Management / Senior Specialists level
the first manager level with full Collaboration & Trust – Management / Senior Specialists level
management. Management involves
utilizing individual subject matter
expertise.
L/M E Supervises a team of employees in the Safety & Integrity – Team Leaders / Specialists level
execution of tasks for an assigned area of
responsibility. Ensures coordination of Ownership & Performance – Team Leaders / Specialists level
appropriate work assignments for Collaboration & Trust – Team Leaders / Specialists level
performance reviews for team members.
© ABB 2018 Page No: 873
Job: Master Data Domain Governance Manager
Typical Master Data Domain Manager Job Ref: J008080. Version B
Reporting Line:
Mission Responsible for one specific Domain locally with focus on improvements, compliancy and
Statement: communication of Master Data standards.
Main Account- 1. Master Data standards Responsible for the improvements, compliancy and
abilities: communication of Master Data standards within the Domain.
Responsible also for Master Data implementing the design and
models. Ensures the quality and integrity of Master Data
standards and their application within the organization in
assigned business process areas.
2. Processes and guidelines Implements Master Data processes linked to business

processes, including standards, guidelines and nomenclature.
Implements standards for authorization concepts as defined by
Global Master Data Domain.
3. Data quality assurance Implements reporting structures and measurement metrics to
ensure consistent quality of Master Data.
4. Master Data management Advises and supports regarding training and certification
support needs and other project support matters.
Specialists level
expertise.
L/M E Supervises a team of employees in the execution Safety & Integrity – Team Leaders / Specialists level
Ensures coordination of appropriate work Ownership & Performance – Team Leaders / Specialists level
assignments for assigned area. Typically Collaboration & Trust – Team Leaders / Specialists level
members.
© ABB 2018 Page No: 874
Job: Master Data Domain Operations Manager
Typical Master Data Domain Manager Job Ref: J008090. Version B
Reporting Line:
Mission Responsible for implementing and managing efficient processes locally for Master Data
Statement: operations regarding Master Data creation, update and archive/deletion activities.
Main Account- 1. Master data operations Responsible for implementing and managing efficient
abilities: processes for Master Data operations regarding Master Data
creation, update and archive/deletion activities within the
Domain. Ensures that requests are managed in line with
approved quality and Service Level Agreements.
2. Service continuity Ensures the continuity and availability of Master Data services
and meet with agreed service level agreements. Manages so as
to proactively mitigate related risks.
3. Master Data training and Offers training to Master Data Specialists and others with
support training needs.
Provides business user support and project support through

network of Master Data Super Users and Specialists.
4. Data quality assurance Responsible for reporting quality targets and initiating
improvements.
Specialists level
expertise.
L/M E Supervises a team of employees in the execution Safety & Integrity – Team Leaders / Specialists level
Ensures coordination of appropriate work Ownership & Performance – Team Leaders / Specialists level
assignments for assigned area. Typically Collaboration & Trust – Team Leaders / Specialists level
members.
© ABB 2018 Page No: 875
Job: Master Data Specialist
Typical Master Data Operations Manager Job Ref: J008100. Version B
Reporting Line:
Mission Operate Master Data lifecycle (Master Data creation, update and archive/deletion
Statement: processes) by following the standards and quality requirements of the domain. Provide
support for Master Data management processes.
Main Account- 1. Master Data records Ensures that Master Data is maintained efficiently and accurately in
abilities: all systems within scope of responsibility.
2. Advice and guidance Understands the impact of the Master Data maintained and
provides guidance to others regarding Master Data.
3. Documentation Documents, reviews and updates all work procedures pertaining to

all aspects of system maintenance.
4. Data quality assurance Assists in the overall solution to quality issues by participating in
the elimination of non-conformance and adopting the approach of
"doing it right the first time".
5. Super User duties May act as Master Data Super User, providing support and training
to other Master Data Specialists and Master Data professionals in
own area of responsibility and suggesting improvements
concerning Master Data creation, maintenance and
archiving/deletion processes.
E/S - D Individual contributor using prior theoretical Safety & Integrity – Management / Senior Specialists level
Specialists level
technologies to execute work assignments using Innovation & Speed – Management / Senior Specialists level
established solutions. Building knowledge of Ownership & Performance – Management / Senior
related disciplines in the organization. May work Specialists level
under direct supervision or independently. May level
Responsibilities generally focus on organizing and Ownership & Performance – Team Leaders / Specialists level
coordinating on a task, project or program basis. Collaboration & Trust – Team Leaders / Specialists level
tasks.
Responsibilities generally focus on organizing and Ownership & Performance – Individual Contributor level
coordinating on a task, project or program basis. Collaboration & Trust – Individual Contributor level
tasks.
© ABB 2018 Page No: 876
4.19 Functional Area – Corporate Development
The Corporate Development Functional Area incorporates Strategic Development and Business Development.
Corporate Development jobs can be found in a number of areas across the business.
Strategic Development jobs are responsible for supporting major strategic direction of the ABB Group and its larger
entities. In particular, they support the respective businesses in the definition of differentiating strategies. This
includes mapping and monitoring of markets and the competitive environment, identifying and prioritizing
strategic opportunities, especially to drive profitable growth along the “Penetration”, “Expansion”, “Innovation”
framework as well as translating the prioritized opportunities in strategic actions.
Business Development jobs are found at both a global and local level for Divisions/Business Units and
Regions/Countries. Their tasks are to define and implement winning strategies in close collaboration with the
respective businesses.
All these jobs are seen as key resources in the introduction and development of talent across the ABB group.
Business Global Business Development Manager Leadership/Management B, C

Development
Business Development Manager Leadership/Management B, C
Business Development Specialist Expert/Specialist D, E
Business Analyst Expert/Specialist D, E, F
Strategic Group Function Head - Strategic Development Leadership/Management A, B

Development
Group Industry Segment Initiative Leader Leadership/Management B
Integration Manager Leadership/Management B, C
Group Strategy Development Manager Expert/Specialist C
Group ABB Technology Venture Manager Expert/Specialist C
© ABB 2018 Page No: 877
Functional Area: Corporate Development Job Family: Business Development
Job: Global Business Development Manager

Typical Global Division President (or) Global Business Job Ref: J010060. Version C
Reporting Line: Unit Managing Director (or) Global Product
Group Manager
Mission Support top-management of global units in the definition and implementation of the
Statement: respective strategy. Lead and contribute to complex business development projects and/or
strategic planning. Define and implement business strategies and plans for profitable
growth including new market opportunities and white spots (organic and inorganic). Align
with identified market needs and growth areas. Proactively develop differentiating
strategic ideas, alternative business scenarios, etc. for the respective global business.
Main Account- 1. Strategy definition Leads and contributes to global strategy definition and
abilities: execution through the analysis and identification of markets,
customer segments, competitive moves, offerings of
respective global business, etc.
2. Business plans Works closely with the global business management team to
identify, define and follow-up the strategy and business plans
and supports the implementation. Ensures optimized delivery
and use of various global (customer, competitor, financial,
business, or market) information within business decision
making.
3. Business intelligence Develops global database for market research (of both
competitor and customer moves), systematically analyzes and
monitors market dynamics and updated market intelligence for
new business opportunities. Develops appropriate
communications for the key audiences and communicates
outputs effectively to the right people.
4. Business opportunities Analyzes customer needs for the portfolio, securing customer
advantages and benefits as well as conducting white spot
analysis and defining relevant strategies to penetrate the
market. Identifies opportunities and drives actions necessary
to expand into the newly defined area. Works closely with
Marketing and Sales, as well as Research and Development
(R&D).
5. Global partnerships Identifies partnership opportunities and participates in the
definition of partnership agreements or joint ventures.
6. Collaboration Collaborates with all related internal contacts to ensure

of the business strategy. Drives and ensures knowhow sharing
and cross-collaboration.
7. People leadership & Ensures (with HR Manager support) that the area of
© ABB 2018 Page No: 878
© ABB 2018 Page No: 879
Job: Business Development Manager

Typical Region President (or) Country Managing Job Ref: J010070. Version C
Reporting Line: Director (or) Local Division Manager (or) Local
Business Unit Manager
Mission Support top management of respective local unit in the definition and implementation of
Statement: respective strategy – in line with global Group and business strategies. Ensure
comprehensive understanding of local market and competitive environment. Support local
management in identification and realization of business opportunities in line with global
strategies.
Main Account- 1. Strategy Implementation Supports management of respective local unit in translating
abilities: global strategies into local ones and in defining local
implementation actions. Provides inputs to global strategy
development, based on good understanding of local needs.
2. Business intelligence Develops good understanding of respective local markets,
competitive environments and ABB position. Derives strategic
insights from these. Develops appropriate communications for
the key audiences and communicates outputs effectively to the
right people.
3. Business opportunities Works with respective management in identification and
prioritization of new business opportunities in line with global
strategic priorities, based on good understanding of local
situation and global business strategies. Supports realization
of prioritized opportunities.
4. Partnerships Identifies partnership opportunities and participates in the
definition of partnership agreements or joint ventures.
of the respective local business strategy. Identifies and
promotes local business-led collaboration
opportunities/needs.

© ABB 2018 Page No: 880
Job: Business Development Specialist

Typical Business Development Manager Job Ref: J010080. Version C
Reporting Line:
Mission Support the Business Development Manager in local business intelligence and
Statement: implementation of local business strategies and business plans for new market
opportunities and white spots aligned to identified market needs and growth areas.
Main Account- 1. Strategy implementation Supports Business Development Manager in translating global
abilities: strategies into local strategic actions and in identifying local
input to global strategies. Contributes to strategy definition
and execution through the analysis and identification of new
markets, segments, and/or solutions.
2. Business intelligence Develops good understanding of respective local markets,
competitive environments and ABB position. Supports local
Business Development Manager in deriving insights and in
preparing concise communication material.
3. Business opportunities Works with local Business Development Manager on
identification and prioritization of new business opportunities
in line with global strategic priorities, based on good
understanding of local situation and global business strategies.
Supports realization of prioritized opportunities.
4. Partnerships Assists in the definition of partnership agreements or joint
ventures.
of the respective local business strategy.

in a specific area to execute complex or Customer Focus & Quality – Management / Senior Specialists
specialized projects / challenges often thinking level
in the organization. Works independently, Collaboration & Trust – Management / Senior Specialists level
© ABB 2018 Page No: 881
Job: Business Analyst

Typical Group Corporate Development Manager (or) Job Ref: J010120. Version C
Reporting Line: Group M&A Manager (or) Global Business
Development Manager (or) Country M&A
Manager
Mission Perform various business analyses to support decisions regarding strategic decision making,
Statement: such as business acquisitions, joint ventures, new market entries, etc. to help drive continuing
profitable growth for ABB.
Main Account- 1. Business analysis Collects and analyzes market information and data to develop and
abilities: evaluate potential growth opportunities for the business. Analyses
to be performed may include market analyses and projections,
assessment of competitive positions and business plans.
2. Financial analysis Conducts financial modelling (e.g. growth, cost/profitability) and
competitive analysis (offering, business, financial performance,
market positioning, etc.).
3. Reports & presentations Prepares reports and presentations for steering
committee/Division/ Corporate review. Reports can be regular or
“as needed”.
4. Strategy project support Supports project execution from the initial assessment of the
opportunity, through detailed assessment (e.g. due diligence,
strategic option description), until closing of the project. Supports
project teams with assigned analyses, contributes in discussions of
strategic options and recommendations.
5. Ad hoc support Supports project managers and business management in daily
tasks, e.g. preparation for strategy workshops.

E/S - D Individual contributor using in-depth knowledge in a Safety & Integrity – Management / Senior Specialists level
specific area to execute complex or specialized Customer Focus & Quality – Management / Senior
projects / challenges often thinking independently to Specialists level
challenge traditional solutions. Comprehensive
level
knowledge of related disciplines in the organization. Ownership & Performance – Management / Senior
Works independently, applying established standards Specialists level
and instructs or coaches other professionals. Collaboration & Trust – Management / Senior Specialists
level
E/S - E Individual contributor using prior theoretical learning Safety & Integrity – Team Leaders / Specialists level
or knowledge of methods and technologies to execute Customer Focus & Quality – Team Leaders / Specialists
work assignments using established solutions. level
Building knowledge of related disciplines in the
organization. May work under direct supervision or level
independently. May instruct or coach junior colleagues. Collaboration & Trust – Team Leaders / Specialists level
E/S - F An individual contributor who performs activities in Safety & Integrity – Individual Contributor level
support of a process or internal team. Responsibilities Customer Focus & Quality – Individual Contributor level
generally focus on organizing and coordinating on a Innovation & Speed – Individual Contributor level
supervision or independently, generally delivering on
pre-defined tasks.
© ABB 2018 Page No: 882
Functional Area: Corporate Development Job Family: Strategic Development
Job: Group Function Head – Strategic Development

Reporting Line:
abilities: leadership functional area in alignment with ABB Group strategy. Drives the end-to-
2. Projects Leads projects of significant organization profile in own field of expertise
and solves critical functional questions/problems across a demanding,
broad environment.
3. Budget Prepares annual budgets for the Group Function and global projects, and
is accountable for their execution and achievement. Monitors specific
function-related costs across all countries.
acknowledged Company expert, with consulting responsibility on
benchmark key objectives, and targets, and delivers results to ABB Group
management and external stakeholders. Ensures that ABB's performance
for the function is regularly reported and audited.
5. Continuous Defines, in close consultation with the Divisions, Countries and Regions,
improvement an appropriate organizational structure to support execution of the
performance through programs and initiatives. Facilitates the sharing of
best practices, and ensures harmonized and standardized processes
6. Standards & risk Ensures all employees in the function understand ABB Group safety and
integrity standards and act accordingly. Acts as a personal role model for
the organization in this regard. Contributes to effective risk management
by providing advice to Executive Committee and senior management on
key ABB Group policy decisions.
7. People Ensures that the area of responsibility is organized, staffed, skilled and
leadership and directed. Guides, motivates and develops direct/indirect subordinates
development within HR policies. Effects people decisions in the function’s scope of
© ABB 2018 Page No: 883
ABB’s workforce.
Requires in depth knowledge of company's goals
© ABB 2018 Page No: 884
Job: Group Industry Segment Initiative Leader

Typical EC - Global Division President Job Ref: J010020. Version C
Reporting Line:
Mission Develop and implement strategy for a specific industry segment in order to increase ABB’s
Statement: share of the sector and achieve profitable growth.
Main Account- 1. Strategy Develops and implements a Group business strategy for the
abilities: specific industry segment, including market development,
technology development and acquisitions.
2. Market development Ensures market development on the basis of customer and
market segmentation and competitor analysis.
3. Technology developments Identifies technology and product opportunities and leverages

synergies across the Divisions and Business Units to expand
ABB’s portfolio.
4. Business plans Facilitates the implementation of business plans, defines
projects/opportunities, reviews achievement of plans on a
regular basis and implements corrective actions as required.
Reports financial and operational performance on a regular
basis.
5. Customer relations Maintains regular contacts with customers at a senior level in
order to strengthen relationships, identify requirements and
secure both current project plans and longer term cooperative
ventures.
6. White spots Identifies white spots and recommends strategies for filling
them, such as acquisitions, joint ventures, etc.
7. Communications Ensures appropriate communications are in place within the
market to promote ABB’s approach and positioning in the
relevant industry segment.
8. Budget Leads definition of the annual budget for area of responsibility

© ABB 2018 Page No: 885
Job: Integration Manager

Typical Local Division Manager (or) Country Managing Job Ref: J010090. Version C
Reporting Line: Director (or) Region President (or) Group
Function Head – Integration
Mission Lead and support integration of new business acquisitions into the ABB organization and
Statement: infrastructure to ensure maximum value is captured and preserved.
Main Account- 1. Project leadership Leads, plans and executes integration process to ensure
abilities: business continuity and minimum disturbance throughout.
2. Change management Leads change management activities and ensures timely and
relevant communications are delivered to all stakeholders
throughout the integration process.
3. Resources Oversees and coordinates the activities of both internal and
external resources allocated from support functions and
business areas to the various work streams necessary to ensure
a smooth integration, e.g. Finance, Human Resources, Project
Management, Legal, Quality and Operational Excellence,
Communications, etc. Supports and coaches work stream
members to complete their deliverables.
4. Reporting Provides regular reports on progress to steering
committee/project office/ senior management. Escalates
issues and raises requests for decisions needed, as required.
5. Best practices Develops and shares throughout the Group processes and tools
for best practices in integration.

© ABB 2018 Page No: 886
Job: Group Strategy Development Manager

Typical Group Function Head – Corporate Job Ref: J010030. Version C
Reporting Line: Strategy/Corporate Development
Mission Be a partner and challenger for top management in the development and implementation of
Statement: winning strategies. Use understanding of ABB businesses and their environment to create
proposals for profitable growth and differentiation. Lead strategy projects to that purpose.
Main Account- 1. Market and Develops a clear understanding and concise picture of markets and
abilities: competitive competitive environments of relevant ABB businesses. Identifies major
environment trends that result in strategic opportunities or challenges for ABB.
2. Strategic analysis Develops strategic and analytic frameworks to define differentiating,
frameworks winning strategies. Translates these frameworks into concrete work
plans with milestones, deliverables and resource needs. Work plans
typically in Translates these frameworks into concrete work plans with
milestones, deliverables and resource needs. Work plans typically include
fact gathering, analyses, idea generation and implementation planning.
3. Project leadership Leads execution of large strategy projects. This includes project
management as well as major content contributions. Ensures project
progress and output according to defined schedule and milestones by
coordinating cross-business teams. Engages senior leadership in
discussions and presentations to solicit input and get buy-in. Creates
new, fact-based impactful strategic insights and supports the project
team in data gathering and analyses (from market assessment to
business planning). Ensures translation into actionable implementation
plans.
4. Data analysis Oversees collection and analysis of information and data to
develop/evaluate potential growth opportunities: financial modelling
(e.g. cost/profitability) and competitive analyses (product, business,
financial performance, market positioning etc.).
5. Strategy Formulates output derived from projects into concise and articulate
presentations presentations to senior management. Organizes and synthesizes facts
into clear analyses to provide impactful insights for strategic or
operational initiatives.
6. Idea generation Acts as thought partner to senior management (Division/Business Unit/
Region/Country) on strategy issues. Proactively develops new ideas for
profitable growth and strategic differentiation based on clear analyses
and understanding of market. Discusses and validates these with
relevant businesses.
7. People leadership Coaches and manages junior members in the Corporate Strategy team.
and development Develops key strategic skills within ABB.
© ABB 2018 Page No: 887
Specialists level
© ABB 2018 Page No: 888
Job: Group ABB Technology Venture Manager

Typical Group Function Head – Corporate Job Ref: J010040. Version B
Reporting Line:
Development
Mission Lead, develop, and implement a strategy for ABB Technology Ventures (ATVs) to enhance
Statement: the opportunities for ABB to access potentially disruptive technologies. Work with
businesses and Corporate Strategy to align priorities and extract benefits from
participations. Screen, qualify, prepare, monitor and execute deals to generate financial and
strategic goals for the Group and manage the investment portfolio over a defined time
period.
Main Account- 1. Strategic leadership Develops strategy for ABB Technology Ventures. Aligns priorities
abilities: with businesses, technology and overall Group strategy. Searches
for, evaluates and executes investments in early stage energy
technology companies with technologies of strategic interest to
ABB on a global basis.
2. Sourcing Builds relationships with universities, incubators/accelerators,
opportunities financial and other corporate venture capital funds, service
providers (e.g. law firms, investment banks) and others in the
venture capital ecosystem to identify and source investment
opportunities.
3. Commercial Works with businesses to find investments of strategic interest to
evaluation them, advises businesses on strategic implications of potential
investments and interfaces with the businesses to maximize
commercial value extraction from ATV investments.
4. Investment reviews Reviews all investment proposals received and works with
Corporate Research Centers and relevant businesses to explore
interest or fit. Ensures the appropriate handling of the evaluation of
investments over time and creates exit or full acquisition strategies
for these companies as appropriate.
5. Due diligence Conducts, directs and supervises full due diligence of potential
investments. Oversees legal documentation and final closing of
various rounds of financings (including debt, equity, etc.).
6. Board membership Serves on boards of ATV portfolio companies and guides their
growth. Ensures close monitoring and steering of companies
invested in by placing ABB representatives in relevant decision
bodies/boards.
7. Market research Ensures appropriate market research and sector studies are carried
out to generate targets for ventures based on market trends,
emerging technologies and/or white spots for ABB.
8. External networking Actively participates in conferences and other forums in order to
establish ABB brand as a value-add technology investor and
innovator.
© ABB 2018 Page No: 889
Specialists level
© ABB 2018 Page No: 890
4.20 Functional Area – General Administration
Jobs in the General Administration Functional Area provide essential services and support for operational efficiency
across the organization, having different functional roots, to enable the organization to deliver business results.
This job family includes administrative and clerical jobs and all support services (such as canteen, cleaning, driving,
etc.).
In this section, you can find the reference jobs which are to be used when an employee’s position is in a different
location or structure to where they are physically based.
The holding job, “Job not matched in current catalogue”, is only to be used as an exception and is a short-term
measure when a suitable match does not exist and a formal request has been made for a new job to be created in
the system.
Administration services Group/Global Assistant Expert/Specialist D, E
Assistant Expert/Specialist E, F
Administrator Expert/Specialist F
Support Services Manager Leadership/Management D, E
Support Services Specialist Expert/Specialist E, F
Labor Union Labor Union Representative Expert/Specialist D, E, F
Global Trainee Expert/Specialist F
Reference jobs
Trainee Expert/Specialist F
Intern Expert/Specialist F
Global Reference job - -
Region Reference job - -
Local Reference job - -
External Reference job - -
EPIS Reference job - -
Job not matched in current catalogue - -
© ABB 2018 Page No: 891
Functional Area: General Administration Job Family: Administration services
Job: Group/Global Assistant

Typical Group Function Head (or) Global Division President Job Ref: J003010. Version C
Reporting Line: (or) Global Business Unit Managing Director
Mission Provide administrative services and/or secretarial assistance at Group or Global
Statement: Division/Business Unit level.
Main Account- 1. Administrative support Performs complex administrative activities and takes responsibility
abilities: for delivering specific department processes/programs.
2. Documentation Researches, compiles verifies and analyzes information and issues
special reports, presentations, organization charts, correspondence,
etc.
3. Communication Responsible for different communication tasks within the Group
Function/ Global Division, ensuring knowledge and information is
shared and keeping others up to date.
4. Processes Implements ABB processes and initiates continuous improvement of
administrative processes and procedures to maximize efficiency and
effectiveness.
5. Confidential support Acts as point of contact for internal/external enquiries by phone
and email, initiates action and makes judgments about urgency of
issues. Provides confidential support to individual executives and/or
management team members.
6. Supervision Coaches, and may have solid line manager responsibility for more
junior administration staff.
7. Events Arranges business critical internal/external events, including for
example travel arrangements, itineraries, accommodation,
conferences, visiting speakers etc.
8. Financial support Provides financial support on a department/project level,
monitoring budget spend, raising and approving
requisitions/invoices, etc.

© ABB 2018 Page No: 892
Job: Assistant
Typical Departmental Manager Job Ref: J003020. Version B
Reporting Line:
Mission Provide general administrative services and/or secretarial assistance at local country,
Statement: function or business level.
Main Account- 1. Administrative support Performs complex administrative activities and takes
abilities: responsibility for delivering specific department
processes/programs.
2. Documentation Researches, compiles and issues special reports, presentations,
organization charts, correspondence, etc.
3. Communication Responsible for different communication tasks within the area
of responsibility, ensuring knowledge and information is shared
and keeping others up to date.
4. Processes Implements ABB processes and initiates continuous
improvement of administrative processes and procedures to
maximize efficiency and effectiveness.
5. Confidential support Acts as point of contact for internal/external enquiries by
phone and email, initiates action and makes judgments about
urgency of issues. Provides confidential support to individual
executives and/or management team members.
6. Supervision Coaches, and may have solid line manager responsibility for
more junior administration staff.
7. Events Arranges business critical internal/external events, including for

example travel arrangements, itineraries, accommodation,
conference registration, visiting speakers etc.
8. Financial support Provides financial support on a department/project level,
monitoring budget spend, raising and approving
requisitions/invoices, etc.
E/S - F An individual contributor who performs activities

Safety & Integrity – Individual Contributor level
Responsibilities generally focus on organizing and
May work under direct supervision or Ownership & Performance – Individual Contributor level
independently, generally delivering on pre-defined Collaboration & Trust – Individual Contributor level
tasks.
© ABB 2018 Page No: 893
Job: Administrator
Typical Departmental Manager Job Ref: J003030. Version B
Reporting Line:
Mission Provides general administrative and clerical services on department/program/local
Statement: Business Unit level.
Main Account- 1. Documentation Prepares documentation and assists in researching, compiling,

abilities: proof-reading and editing reports, presentations, organization
charts, correspondence, etc.
2. Communication Answers telephone enquiries and deals with both incoming and
outgoing correspondence on behalf of the department.
3. Processes Implements ABB processes and engages with other team

members in continuous improvement of processes and
procedures to maximize efficiency and effectiveness.
4. Systems Maintains records/databases/filing systems/archives, in
electronic and/or hard copy format.
5. Administrative support Performs general administrative activities and provides back-

up support for others in case of sickness/absence/workload.

tasks.
© ABB 2018 Page No: 894
Job: Support Services Manager

Typical Local Business Unit Manager (or) Country Managing Job Ref: J003040. Version C
Reporting Line:
Director (or) Function Manager (or) Facilities Manager
Mission Manage a department providing auxiliary services to a Business Unit/Division/Country or
Statement: Group. Manage and guide the team to consistently deliver quality services, using best
practices in order to improve operational efficiency while reducing operating costs.
Main Account- 1. Service delivery Plans and manages the delivery of a service to the relevant
abilities: business to meet current needs, identify performance gaps and
address emerging requirements.
2. Quality Establishes metrics and monitors performance and service

delivery to ensure maximum efficiency, quality and customer
satisfaction.
3. Technical leadership Provides technical leadership for staff within specialized
function or process areas.
4. Processes Develops, implements and improves relevant processes,

policies and procedures to improve efficiency and effectiveness
within area of accountability. Ensures local procedures align
with ABB Group policies, processes and procedures and are
correctly implemented.
5. Supply chain management Manages external organizations providing services (e.g. holds
third parties to agreed service levels, provides guidance on ABB
health and safety requirements and work practices).

expertise.
L/M - E Supervises a team of employees in the execution

Safety & Integrity – Team Leaders / Specialists level
members.
© ABB 2018 Page No: 895
Job: Support Services Specialist

Typical Support Services Manager Job Ref: J003050. Version C
Reporting Line:
Mission Provide an auxiliary service to a Business Unit/Division/Country or Group. Engage internal
Statement: customers and drive efficient services in various administrative areas.
Main Account- 1. Service delivery Provides a service to the relevant business to meet current
abilities: needs, efficiently and effectively.
2. Quality Performs tasks to high quality standards to ensure customer

satisfaction.
3. Processes Ensures relevant processes, policies and procedures are

correctly implemented and makes suggestions for
improvement.
4. External providers Oversees the delivery of services by external providers in line
with SLAs (Service Level Agreements) and reports any
shortcomings and areas for improvement.

tasks.
© ABB 2018 Page No: 896
Functional Area: General Administration Job Family: Labor Union
Job: Labor Union Representative

Typical Country Managing Director (or) Company Manager (or) Job Ref: J003060. Version B
Reporting Line: more senior Labor Union Representative
Mission Co-ordinate and manage labor relations on behalf of employees.
Statement:
Main account- 1. Labor regulations Coordinates labor relations, sets up, improves and oversees
abilities: implementation of labor regulations to ensure the lawful rights
and interests of employees are upheld.
2. Record keeping Maintains records of labor union membership, registration and
administration.
3. Meetings and events Plans and organizes labor union activities, meetings and other
projects.
4. Financial records Ensures correct financial processes are operated and

appropriate records maintained.
5. Evaluation Evaluates union activity and performance on an annual basis.

tasks.
© ABB 2018 Page No: 897
Functional Area: General Administration Job Family: Reference jobs
Job: Global Trainee

Typical Reporting line varies according to assignment Job Ref: J003070. Version B
Reporting Line:
Mission Learn by doing tasks as directed to support ABB operations. Participate in the Global
Statement: Trainee program (18-24 months).
Main Account- 1. On-the-job Supports the implementation, delivery and continuous

abilities: improvement of products and services within defined area, as
directed.
2. International assignments Participates in up to four assignments in two/three countries in
order to broaden experience and further inter-cultural skills in
preparation for taking up and delivering in future professional
roles.
3. Projects Delivers to the requirements of assigned tasks/projects within
the assignment period.
4. Formal training Participates in formal program training requirements (e.g.
Leadership Challenge Program, specific functional training) in
order to develop personal, functional and leadership skills.

tasks.
© ABB 2018 Page No: 898
Job: Trainee
Reporting Line:
Mission Learn by doing tasks as directed to support ABB operations. Participate in the local Trainee
Statement: program (18-24 months).

directed.
2. Formal training Participates in formal training in order to develop personal and
leadership skills in preparation for taking up and delivering in
future roles.
3. Projects Deliver to the requirements of assigned tasks/projects within
the assignment period.

tasks.
© ABB 2018 Page No: 899
Job: Intern
Reporting Line:
Mission Gain vocational experience through a temporary work placement (>3 months) and learn by
Statement: doing tasks as directed to support ABB operations and enhance personal
education/employment opportunities.
directed.
2. Learning Learns to accomplish relevant tasks through practical
experience, to support course of academic study and/or
enhance personal employment opportunities.

tasks.
© ABB 2018 Page No: 900
Job: Global reference job

Reporting Line:
Mission A job created to indicate that this position is a reference position only. The correct true
Statement: position is created as part of the Global structure.
© ABB 2018 Page No: 901
Job: Region reference job

Reporting Line:
Statement: position is created as part of the Region structure.
© ABB 2018 Page No: 902
Job: Local reference job

Reporting Line:
Statement: position is created as part of the Local structure.
© ABB 2018 Page No: 903
Job: External reference job

Typical Reporting line varies according to position Job Ref: J003130. Version B
Reporting Line:
Mission A job created to indicate that this position is a reference position only. The position is filled
Statement: by an external resource on a temporary basis and is not part of the on-going organization
structure in ABB.
© ABB 2018 Page No: 904
Job: EPIS reference job

Typical Reporting line varies according to position Job Ref: J003135. Version A
Reporting Line:
Mission A job created to indicate that this position belongs the acquisition of GEIS. Before the
Statement: integration of GEIS Job Structure to ABB Job Structure, all EPIS employees who have been
assigned to a GEIS job are required to use this job
© ABB 2018 Page No: 905
Job: Job not matched in current catalogue

Typical Reporting line varies according to position Job Ref: J003140. Version B
Reporting Line:
Mission A job created as a placeholder to map a position to on a temporary basis where a suitable
Statement: match cannot be found and whilst a request is being considered to create a new job in the
structure.
© ABB 2018 Page No: 906
4.21 Functional Area – General Management
The purpose of General Management is essentially to lead the business. General Management jobs organize and
run significant operations within the business. They may have overall profit and loss responsibilities, as well as
business growth responsibilities for their assigned area.
General Management jobs require integration of both global and local strategies to successfully operate within
the ABB environment, and typically entail leadership responsibilities for large groups of employees.
General Chief Executive Officer (job profile not included) Leadership/Management A

Management
Global Division President Leadership/Management A
Global Execution Center Manager Leadership/Management B
Global Business Unit Managing Director Leadership/Management A, B
Global Product Group Manager Leadership/Management B, C
Global Sub-Product Group Manager Leadership/Management B, C
Region President Leadership/Management A, B
Region Division Head Leadership/Management B, C
Regional Distribution Center Manager Leadership/Management B, C
Country Managing Director II Leadership/Management A, B
Country Managing Director I (Small country) Leadership/Management B, C
Lead Division Manager Leadership/Management B, C
Local Division Manager Leadership/Management B, C
Local/Hub Business Unit Manager Leadership/Management B, C
Operating Unit Manager Leadership/Management B, C, D
Local Product Group Manager Leadership/Management B, C, D
Local Sub-Product Group Manager Leadership/Management B, C, D
Global BU Operations Manager Leadership/Management A, B, C
Hub BU Operations Manager Leadership/Management B, C
Operations Manager Leadership/Management B, C
© ABB 2018 Page No: 907
Company Manager/JV Manager Leadership/Management B, C
Company Manager/JV Specialist Expert/Specialist C, D
Chief Digital Officer Leadership/Management A
© ABB 2018 Page No: 908
Functional Area: General Management Job Family: General Management
Job: Global Division President

Typical Chief Executive Officer (CEO) Job Ref: K001020. Version B
Reporting Line:
Mission Lead a global business portfolio, setting division wide strategic direction and targets and
Statement: accountable for assuring delivery of financial and operational performance. Responsible for
motivating and developing large populations of ABB’s workforce.
Main Account- 1. Strategy leadership Sets customer and market driven strategic direction for driving
abilities: profitable growth and capital efficiency of the Division, in line
with Group Strategy.
2. Operational performance, Responsible and accountable to deliver financial and
delivery and budget operational targets for the business portfolio, as agreed with
Group, including orders, revenues, EBITA, cash and net income.
Approves major investments within set limits.
3. Market leadership Decides on appropriate global business portfolio to maximize
profitable growth and capital efficiency for the Division, and
secure market leadership globally. Leads Mergers & Acquisitions
strategy and execution for the Division within set limits.
4. Competitiveness Drives new business activities and start-up initiatives. Ensures
the competitive design of the value chain/global footprint in
line with market specifics.
5. Global mindset Collaborates effectively with Countries, Regions and other
Divisions to secure the best results for ABB overall. Optimizes
the business portfolio on a global scale, taking advantage of
the Group’s local and global resources and its global reach.
6. Health, Safety, Accountable for the health and safety of all employees and
Environment (HSE) & contractors acting for and on behalf of the Division.
integrity Accountable for integrity in all Divisional operations. Personally
lives the ABB values and Group standards.
7. People leadership and Defines, in consultation with the Regions, an appropriate
development organizational structure to support execution of the business,
aligned with Group Directives and Instructions. Coaches and
develops talent and leaders for the future.
8. Business function In addition to the above Division Head accountabilities, acting
leadership in their capacity as Executive Committee (EC) member, leads
group-wide business functions in the spirit of business-led
collaboration (e.g. Supply Chain Management, Sales &
Marketing, Quality & Operational Excellence, Industry Sector
Initiatives etc.) as decided by the CEO.

L/M – A Organizational Leadership. Leads organizations Safety & Integrity – Leadership / Expert level
ABB’s workforce.
© ABB 2018 Page No: 909
Job: Global Execution Center Manager

Typical Global Business Unit Managing Director (or) Job Ref: K001030. Version A
Reporting Line:
Global Product Group Manager
Mission Manage all execution activities relevant to the scope of assigned Global Execution Center
Statement: (GEC). Ensure assigned GEC operations are carried out in accordance with company
procedures, contract specifications, quality standards, safety requirements,
cost/profitability targets, and scheduling targets. Coordinate and oversee team
development and continual improvement of GEC processes and procedures.
Main Account- 1. Strategy, Contributes to the implementation of the Global Division/Business Unit
abilities: budget, sales and strategy and business model relevant to the scope of assigned Execution
operations Center. Develops business plans for footprint expansion of white spot
planning markets (where a new Local Execution Center will be required). Manages
business development, including profit and loss account (P&L), in
domestic and allocated market. Participates in defining the budget for
the area together with Global Business Unit/Product Group Manager and
Controller. Participates in Sales and Operations Planning with rest of the
Business Unit/Product Group management team, and takes actions to
close the gaps related to project execution capacity.
2. Performance Ensures development of performance targets in line with global targets
targets and ensures achievement through regular oversight and definition of
improvement actions as needed. Ensures profitable business growth in
the allocated market.
3. Market Gathers market intelligence, such as advance information and demand
opportunities and estimates, including budget implications of white spot markets.
growth Evaluates market opportunities and decides appropriate activities in line
with the strategy. Coordinates opportunities across Local Divisions and
Local Business Units where appropriate. Bids and executes projects
within own mandate.
4. Project Leads the execution team (Supply Chain Management, Engineering and
execution team Project Management, etc.) to a common goal and purpose - i.e. drives
efficiency and effectiveness, improves cash and profitability in alignment
with the business goals and targets. Takes leadership for projects which
are above Local/Region Execution Center (LEC/REC) mandate. Retains
expertise and available resources to offer and execute largest (> 100
MUSD) and most complex projects, providing in-depth know-how.
5. Project In exceptional cases, supports project execution in LECs/RECs that do
execution support not have the required experience / competence level and where GEC is
not leading the project. Ensures that all Occupational Health & Safety
(OHS) standards are strictly adhered to, keeping in mind that health and
safety is a ‘license to operate’. Ensures regular project reviews with LEC
(in the case of consortium projects).
6. Project closure Ensures the portfolio of projects follows good methodology and
execution practices in accordance with internal standard procedures, and
that projects are closed as per contracts entered with customers.
© ABB 2018 Page No: 910
7. LEC capability Captures and shares best practices and lessons learned from various
development engagements. Supports Global Business Unit strategy with defining
concepts for Business Unit-specific OHS, compliance, and Supply Chain
Management and developing processes & tools. Guides Local Business
Units in building project execution capability through training, mentoring
and shadowing programs. Supports Business Unit with establishing and
deploying required frameworks/processes /tools across Local Business
Units in coordination with RECs and LECs. Conducts and follows-up LEC
certification process jointly with Business Unit.
8. Project recovery, Provides subject matter expertise to Local Business Units as required by
intervention, Business Unit through various intervention mechanisms such as
reviews consultation, on-site deployment etc. Upon Business Unit request, peer
reviews projects that are complex and carry an increased risk of margin
slippage and identifies risk mitigation actions. Supports the recovery of
troubled projects upon Business Unit request.
9. Stakeholder Builds and maintains relationships with key internal and external
relations stakeholders, consulting on revenues planning, resource planning, and
other project execution issues. Serves as an escalation point for
individual and systemic project management issues within the project
execution team.
10. People Ensures (with HR support) that the area of responsibility is properly
leadership and organized, staffed, skilled and directed. Guides, motivates and develops
development direct and indirect reports within HR policies.

© ABB 2018 Page No: 911
Job: Global Business Unit Managing Director

Typical Division President Job Ref: K001040. Version B
Reporting Line:
Mission Lead a global business unit with undiluted responsibility across the whole value chain. Lead
Statement: profitable growth, relentless execution and support business-led collaboration in alignment
with the Group and Division strategy. Accountable for full P&L, allocate resources to
execute the strategy and deliver expected results, optimizing on a global scale, in the best
interest of ABB.
Main Account- 1. Strategy leadership Develops and implements business strategies for profitable growth
abilities: to support the Group Strategy. Sets and achieves customer and
market driven strategic direction for driving the profitable growth
and capital efficiency of the Business Unit globally, in line with the
Division and Group Strategy. Sets and delivers product, solutions,
systems and service strategy, including product innovation and
Research & Development calendar and budget. Ensures competitive
design and operation of the value chain/geographic footprint by
product line, country, business function and customer segment.
2. Operational Runs the business end-to-end, i.e. front-end to back-end operations
performance & and is responsible for all day-to-day management decisions.
delivery Decides and manages all operational matters, e.g. tenders or supply
contracts, risk reviews, investment/divestment in physical assets,
within approved limits. Defines an appropriate organizational
structure to support execution of business strategies.
3. Targets and budget Responsible for establishing and achieving all financial and
operational targets as specified by Division, including orders, orders
gross margin, revenues, market share, EBITA, net income and net
working capital. Sets project execution/operational targets and
ensures these are achieved.
4. Organic and Ensures robust analysis of trends/changes in the market and
inorganic growth customer dynamics and identifies opportunities for growth. Drives
market penetration across customer segments, including leveraging
on cross-selling opportunities to maximize organic growth.
Identifies and pursues opportunities for Mergers and Acquisitions,
with Group M&A, as well as Partnerships and Joint Ventures to drive
inorganic growth.
5. Customer Assures customer focused collaboration in conjunction with Group
collaboration Account Management organization and is empowered locally to
solve customer issues rapidly in the best overall interest of ABB.
6. Industry sector Ensures that industry sector initiatives are in line with business
initiatives strategy and vice versa.
7. Standards and Establishes and implements global standards, rules, tools, policies
governance and processes related to operations/project execution.
8. Learning and sharing Collaborates with Countries, functions and other Business Units to
secure best results for ABB overall. Implements ABB Group
directives, instructions and best practices within the Business Unit
globally.
© ABB 2018 Page No: 912
9. Health, Safety, Ensures all execution activities strictly adhere to HSE and business
Environment (HSE) & compliance standards and regulations. Responsible and
integrity accountable for the health and safety of all employees and
contractors acting for and on behalf of the Business Unit. Personally
lives the ABB values and Group standards.
develops direct/indirect subordinates within HR policies. Hires,
coaches and develops future leaders across all layers. Builds an
effective, competent and high performing organization.

ABB’s workforce.
© ABB 2018 Page No: 913
Job: Global Product Group Manager

Typical Global Business Unit Managing Director Job Ref: K001050. Version A
Reporting Line:
Mission Global business leadership with the mandate to drive profitable growth and optimize
Statement: business success on a global level, in alignment with the Group strategy, using the Group
and divisional resources. Run the global business end to end, optimize performance on
global scale, execute strategy, deliver expected results, live ABB culture and Group
standards.
Main Account- 1. Strategy leadership Develops and implements business strategies for profitable
abilities: growth, supporting the Group strategy.
2. Budget Prepares annual operating plans (budgets) and is accountable

for their execution and achievement. Holds the primary profit &
loss (P&L) responsibility, which includes top-line and bottom-
line targets as well as return on capital and cash flow.
3. Market leadership Continuously develops and manages the products, solutions,
systems and service portfolio to achieve and secure market
leadership globally.
4. Competitiveness Drives new business activities and start-up initiatives. Ensures
competitive design and operation of the value chain/global
footprint in line with market specifics.
5. Global mind-set Optimizes business on a global scale, taking advantage of the

Group’s local and global resources and its global reach.
6. Organization Defines, in close consultation with corporate, and the countries

and regions, an appropriate organizational structure to support
corporate goals, imperatives and guidelines.
7. Delivery Runs the business end-to-end, i.e. front-end to back-end
operations; including Marketing, Product Management, Sales,
Research and Development (R&D), Engineering, Project
Management, Manufacturing, Sourcing and Service.
8. Health, Safety, Ensures ABB Group HSE and integrity standards are maintained
Environment (HSE) & throughout business area and acts as a personal role model for
integrity the organization.
policies. Effects people decisions in the business’s scope of
activities in cooperation with Group Functions and Global
Markets organization.
© ABB 2018 Page No: 914
Specialists level
© ABB 2018 Page No: 915
Job: Global Sub-Product Group Manager

Typical Global Product Group Manager (or) Global Job Ref: K001060. Version A
Reporting Line: Business Unit Manager
Mission Manage profit and loss and ensure business growth through the Global Sub-Product Group.
Statement:
Main Account- 1. Strategy Defines and oversees implementation of the Global Sub-
abilities: Product Group strategy. Ensures on-going business
development and holds profit & loss (P&L) responsibility.
Provides input to Global Product Group strategy.
2. Performance targets Ensures development of global performance targets and
ensures achievement through regular oversight and definition
of improvement actions as needed.
3. Market opportunities Evaluates market opportunities and decides appropriate
activities in line with the strategy.
4. Profitability Ensures profitable business growth across the Group.
5. Quality Ensures production and/or execution of high quality products,

services and processes. Monitors quality metrics, identifies
opportunities for improvement in local execution, and oversees
improvement activities.
6. Project execution Ensures the execution of projects according to agreed targets
in terms of schedule, quality, financial results and customer
satisfaction.
7. Research & development Oversees relevant global Research and Development initiatives.
8. Customer relations Builds and maintains strong relationships with new and
existing customers to ensure ongoing customer satisfaction.

Specialists level
© ABB 2018 Page No: 916
Job: Region President

Typical Chief Executive Officer (CEO) Job Ref: K001070. Version B
Reporting Line:
Mission Drive sustainable and profitable demand order growth across the Region. Lead the
Statement: countries, focusing on customer value drive collaboration in the Region and delivering
regional shared services
Main Account- 1. Strategy leadership Collaborates with global business lines to ensure customer and
abilities: market driven strategic direction for profitable growth of the
Region in line with Division and Group Strategy. Proactively
raises awareness and ensures action is taken to maximize
market opportunities and performance.
2. Driving growth Ensures and continuously optimizes full utilization of accessible
market channels across Business Units, representing ABB’s full
portfolio. Identifies early trends for new potential high growth
segments within the Region and represents ABB towards
external key stakeholders (e.g. regional authorities, academia,
and investors) in close collaboration with the respective Global
Division/Business Units.
3. Customer relations Leads customer focused collaboration in the Region. Builds and
maintains strong relationships with new and existing customers
to ensure increasing customer loyalty. Manages the Group,
strategic and local accounts headquartered in the Region.
4. Budget Shares responsibility with the Business Units for orders received
(OR) and orders gross margin (OGM) and leads the identification
and pursuit of cross-Business Unit opportunities to exceed the
aggregate of Business Unit assigned targets for the Region.
Ensures Countries deliver agreed General & Accounting (G&A)
budgets, and aggregated Orders and Orders Gross Margin
targets from the Business Units, and derive maximum value
from allocated resources.
5. Global mindset Optimizes business on a regional scale, taking advantage of the
Group’s local and global resources and its global reach. Shares
and implements best practice cross Division /Business
Units/Countries and ensures local/regional training is offered to
all employees to close current and future competency gaps.
6. Operational performance Leads and manages Regional shared service centers (e.g. for
& delivery Finance, HR, IS).
7. People leadership and Develops leaders and professionals for key roles across
development geographic and business lines. Appoints Hub Country Managers,
with approval of CEO, and is responsible for their Performance
Development Review (PDR). Coaches Hub Country Management
teams and reviews their effectiveness.
© ABB 2018 Page No: 917
8. Group-wide initiatives In addition to the above Region Head accountabilities, acting in
their capacity as EC member, leads group-wide activities in the
spirit of business-led collaboration (e.g. Integration, Shared
Services, Account Management etc.) as decided by the CEO.
Proactively ensures full regional awareness and support for the
implementation of the 1000 day programs.

ABB’s workforce.
© ABB 2018 Page No: 918
Job: Region Division Head

Typical Division President Job Ref: K001080. Version B
Reporting Line:
Mission Lead customer collaboration initiatives across the Region to support profitable growth for
Statement: the Division. Align Region initiatives with the Group and Division strategy to execute the
strategy and deliver expected results.
Main Account- 1. Strategy leadership Implements the Global Division strategy in the Region, driving
abilities: profitable growth and capital efficiency. Implements decisions
on geographic footprint for product line or business function
by country.
2. Targets and budget Ensures achievement of established targets through oversight
and definition of improvement actions as needed.
3. Organic and inorganic Responds to trends/changes in market and customer dynamics

Growth and pursues opportunities for growth. Ensures profitable
business growth within the Region by maximizing market
penetration. Supports and/or implements Mergers &
Acquisitions, Partnerships and JVs in line with global Business
Unit strategy.
4. Customer collaboration Implements customer focused collaboration in conjunction
and industry sector with Group Account Management organization, and (where
initiatives appropriate) industry sector initiatives in line with business
strategy.
5. External relationships Builds and maintains strong relationships with customers and
other external contacts as appropriate.
6, Marketing and Sales (LP Drives Marketing and Sales, implementing new functional
Division only) processes and tools, to maximize sales efficiency and
effectiveness.
7. Shared services Assures agreed service levels are maintained through efficient
business and support functions, as well as shared platforms.

governance processes related to operations/project execution and shares
organization.
9. Health, Safety, Implements HSE and business compliance standards and
Environment (HSE) & regulations in the Region on behalf of the Division. Personally
integrity lives the ABB values and Group standards.
10. People leadership and Hires, coaches and develops future leaders across all layers.
development Builds an effective, competent and high performing
effectiveness.
© ABB 2018 Page No: 919
Requires in-depth knowledge of company's goals and
plans. Clear focus on organizational leadership over
subject matter expertise. Managing through sub-
managers.
L/M - C Leads teams with a focus on operational planning and Safety & Integrity – Management / Senior Specialists
process development. Typically accountable for level
budget and policy recommendations and medium Customer Focus & Quality – Management / Senior
Specialists level
term planning. Typically managing through first line
managers mainly in function area. Focus balances
level
leadership and subject matter expertise. Ownership & Performance – Management / Senior
Specialists level
Specialists level
© ABB 2018 Page No: 920
Job: Regional Distribution Center (RDC) Manager

Typical Lead Division Manager (direct) (and) Division Job Ref: K001180. Version A
Reporting Line: Logistics (functional)
Mission Manage a Regional Distribution Center (RDC), managing fluctuations in market demand and
Statement: supply reliability to ensure stock range and availability is delivered in accordance with
agreed levels. Accountable for assuring operational performance. Lead productivity and
process improvements in RDC operations to deliver cost efficiencies and optimize service
level performance.
Main Account- 1. Strategy leadership Implements the Global Division and Business Unit logistics strategy
abilities: in the countries in scope and ensures logistic support to sales
strategy. Provides input to Global Division and Business Unit logistics
strategy.
2. Performance targets Ensures achievement of established targets, through oversight and
definition of improvement actions as needed. Focuses on
achievement of EBITA%, Requested on Time Delivery (CROTD and
ROTD), Total Cycle Time (Purchase Order from the customer /
delivery to the customer), stock availability (order line from stock),
ITO (Inventory Turn Over), quality index, Health & Safety, logistics
costs and General & Admin Cost.
3. Logistics Contributes to improving the Transport and Logistics distribution
distribution network network in the area in scope in accordance with Division Strategy.
4. Operational Supports implementation of continuous improvement projects on-

excellence site to improve operational weaknesses.
5. Customer relations Builds and maintains strong relationships, through the local Sales
and quality organizations (LSOs), with existing customers to ensure high
satisfaction levels and identify the logistics needs. Tracks the quality
level and ensures appropriate action towards logistics quality
improvement.
6. Safety and integrity Implements health, safety and environment (HSE) and business
compliance standards and regulations in the RDC on behalf of the
Division and in the area of responsibility. Personally lives the ABB
values and Group standards.
7. Standards and Implements and ensures compliance with global and local standards,
execution and shares functional best practices and lessons learned
across the organization. Ensures the accuracy of the Division
financial statement reported.
8. People leadership Ensures that the area of responsibility is properly organized, staffed
and development and directed. Builds an effective, capable and high performing
effectiveness.
© ABB 2018 Page No: 921
© ABB 2018 Page No: 922
Job: Country Managing Director II

Typical Region President Job Ref: K001090. Version C
Reporting Line:
Mission Lead customer relationships in the Country. Drive sustainable and profitable demand order
Statement: growth in the Country. Ensure that all applicable legal requirements are complied with. (May
oversee countries reporting to the Oversight Country).
Main Account- 1. Strategy leadership Provides input to Division/Business Unit strategy. Acts as the local
abilities: lead/driver of demand growth, raising awareness and ensuring
action is taken to maximize market opportunities and performance.
May have oversight responsibilities for other countries.
2. Strengthening Leads customer value driven collaboration, managing the Strategic
competitiveness Account and Key Account structures in the Country and improving
net working capital (NWC) by driving systematic reductions in
overdue receivables. Identifies, and proposes to relevant business
units, opportunities for creating and differentiating value for
customers from cross-Business Unit integration of products,
systems and services into industry and geographic specific
solutions. Fosters a culture of innovation and leads teams towards
high performance.
3. Targets and budget Proposes the allocated General & Administration (G&A) budget for
the Country for approval by the Region President. Responsible for
delivery of allocated Country G&A budget. Leads identification and
pursuit of cross-Business Unit opportunities to exceed the
aggregate of Business Unit assigned orders received and orders
gross margin targets for the Country.
4. Organic growth Fully utilizes all accessible market channels across Business Units,
representing ABB’s full portfolio to drive organic growth. Ensures
growth through Service, Group Accounts, Strategic Accounts and
Key Accounts. Leads home market-oriented business development
in close co-operation with Divisions/Business Units and ensures co-
operation between service and local sales team. Raises awareness
within the business units about local market trends, impact
through changes in legislations, or other external impact within the
country.
5. Operating model Ensures and actively supports the introduction of all applicable
requirements of the ABB operating model. Owns the Net Promoter
Program and conduct of Relationship Surveys in the Country,
secures customer engagement, drives the solution process to
respond effectively and leads customer communications on
progress in resolving issues.
© ABB 2018 Page No: 923
6. Delivery Runs local cross-Divisional business function or support platforms
aimed at growth through cross-Divisional customer collaboration
initiatives (e.g. account and channel management, customer call
centers). Leads staff in the Country towards high efficiency and
effectiveness (speed, quality, service, and cost), manages cost-
efficient support to the business, and identifies locally feasible
solutions for smoothly adjusting the workforce in accordance with
economic cycles. Leads aspects of HR required locally and ensures
full alignment of local performance management practices and
compensation models with strategic priorities and provision of
business-focused HR products and services.
7. Governance Ensures fiduciary responsibilities are met in the Country, including
financial reporting, legal structure, operating and trading licenses,
partner management and reporting, internal and external auditing,
and quality certification. Identifies and mitigates internal risk by
assuring full compliance by all employees and contractors with all
applicable ABB and legal regulations, including HSE and integrity.
Shares cross-Division/Business Unit/Country best practices.
Ensures ABB standards are met with regard to ABB’s values, and
acts as a personal role model for the organization.
8. Communications Acts as the key local spokesperson for ABB with local authorities,
unions, academia, media, investors, and similar constituencies as
well as internally in ABB. Assures alignment of market messages
globally, regionally and nationally to ensure consistency.
9. Health, Safety, Ensures ABB standards are met with regard to ABB’s values, and
Environment (HSE) & acts as a personal role model for the organization.
integrity
develops direct/indirect subordinates within HR policies. Develops
leaders and professionals for key roles across geographic and
business lines. Leads cross-Division/Business Unit talent
management, ensures local training is available to employee to
close current and future competency gaps. Establishes ABB as an
attractive employer in the labor market(s) governed.

ABB’s workforce.
© ABB 2018 Page No: 924
Job: Country Managing Director I (Small Country)

Typical Country Managing Director II Job Ref: K001095. Version A
Reporting Line:
Mission
Lead a small country, including the full sales and service organization. Develop and
Statement:
implement a market-based strategy and collaborate with Business Units to create
sustainable and profitable business growth.
Main Account- 1. Strategic alignment Ensures business performance in a small country meets total country
abilities: demand orders. Acts as the local driver of demand growth, raising
awareness and ensuring action is taken to maximize market
opportunities. Develops the go-to-market strategy for the country
and ensures ABB’s value proposition for the target segments are well
developed and communicated.
2. Targets and budget Develops and ensures achievement of key targets for the defined
industry segment(s) and channels. Ensures detailed
business/service/sales plans are in place and regularly reports back
to oversight country. Supports market driven pricing requirements.
Proposes the General & Administration (G&A) budget for the country
for approval by the oversight Country Manager and Region President.
Responsible for delivery of assigned country G&A budget.
3. Customer Develops relationships with key customers, channel partners and
relationship other decision makers, and drives the net promoter score (NPS)
process to secure customer engagement and satisfaction. Identifies
opportunities to develop business with existing customers and with
potential new customers. Determines the plans and allocates
resources accordingly.
4. Delivery Delivers agreed service levels through efficient business and support
functions, as well as shared platforms. Leads staff in the Country
towards high efficiency and effectiveness (speed, quality, service,
and cost) and identifies locally feasible solutions for smoothly
adjusting the workforce in accordance with economic cycles.
Ensures full alignment of local performance management practices
and compensation models with strategic priorities and provision of
business-focused HR products and services.
5. Governance Ensures fiduciary responsibilities are met in the Country, including
financial reporting, legal structure, operating and trading licenses,
partner management and reporting, internal and external auditing,
and quality certification. Assures full compliance by all employees
and contractors with all applicable ABB and legal regulations,
including HSE and integrity. Takes accountability for risk
management in the country. Proactively ensures compliance to
established ABB risk management rules.
6. Contracts and Assists with the negotiation of complex legal and commercial
negotiations international frame agreements.
© ABB 2018 Page No: 925
7. Communications Acts as the key local spokesperson for ABB with local authorities,
unions, academia, media, investors, and similar constituencies
within the country, as well as internally in ABB.
8. Health, Safety, Ensures ABB standards are met with regard to Company values,
Environment (HSE) & health and safety, environment, security and integrity and acts as a
integrity personal role model for the organization.
9. People leadership and Ensures that the area of responsibility is properly organized, staffed,
development skilled and directed. Coaches, motivates and develops direct and
indirect subordinates within HR policies. Ensures Human Resources
allocation and development in the different segments to improve
penetration and market share growth, as appropriate.

Specialists level
© ABB 2018 Page No: 926
Job: Lead Division Manager

Typical Job Ref: K001100.
Reporting Line:
Mission
Statement:
Main Account- PROFILE TO FOLLOW

abilities:
© ABB 2018 Page No: 927
Job: Local Division Manager
Typical Region Division President (or) Local Division Job Ref: K001110. Version B
Reporting Line:
Manager
Mission Ensure profitable business growth through the local representation of the Global Division.
Statement: Oversee country operations management of the Local Division and Local Business Units,
including Research & Development (R&D), Marketing and Sales, Operations (Production
and/or Project Management), Supply Chain, Quality, and Operational Excellence*.
* Focus and scope of accountabilities will vary by Division
Main Account- 1. Strategy leadership Implements the Global Division and Business Unit strategy, and
abilities: ensures business development and profitable growth in local
markets. Provides input to Global Division and Business Unit
strategy.
2. Performance targets Ensures development of performance targets in line with global
targets and ensures achievement through oversight and
definition of improvement actions as needed.
3. Organic growth Ensures profitable business growth in the Country by
maximizing geographic coverage and channel penetration, as
well as focusing on industry segments in the domestic market.
4. Shared services Optimizes business on a regional scale, taking advantage of the
Group’s local and global resources.

Environment (HSE) & regulations in the Country on behalf of the Division. Personally
integrity lives the ABB values and Group standards. Supports the Global
Business Unit in their Local Business Unit responsibility for the
same.

© ABB 2018 Page No: 928
Job: Local/Hub Business Unit Manager
Typical Global Business Unit Managing Director (or) Job Ref: K001120. Version B
Reporting Line:
Local Division Manager
Mission Drive profitable growth through the local representation of the Global Business Unit.
Statement: Oversee country operations management of the Local Business Unit, including Research and
Development (R&D), Marketing and Sales, Operations (Production and/or Project
management), Supply Chain, Quality, and Operational Excellence*.
* Focus and accountabilities vary according to Division and/or Business Unit
Main Account- 1. Strategy Implements the Global Business Unit strategy in the countries
abilities: within the area of responsibility Provides input to Global
Business Unit strategy.
2. Performance targets Ensures achievement of established targets through regular

oversight and definition of improvement actions as needed.
Delivers operational/project targets to ensure customer
satisfaction and improve net promoter score (NPS). May have
oversight of Local Business Units in other countries.
3. Manufacturing* Leads and manages the production units as allocated by the
Business Unit and implements local plans to achieve targets.
Improves manufacturing technology and competence in line
with Business Unit/Product Group strategy.
4. Supply Chain Executes the sourcing strategy in line with Business Unit
Management (SCM)* strategy and processes. Manages all local SCM requirements to
meet targets.
5. Quality and Operational Executes Business Unit/Product Group operational excellence
Excellence* strategy and quality standards. Drives executional excellence
across all products/projects/services and processes through
target setting, monitoring and benchmarking for innovative
processes. Maintains compliance with quality standards and
develops systems for capturing, monitoring and improving day
to day operations. Drives productivity, delivery performance and
cost optimization.
6. Marketing and Sales* Oversees all marketing and sales activities within the local unit.
7. R&D* Supports execution of global R&D projects by providing and

developing R&D competencies. Ensures project delivery and
achieves agreed project targets.
Environment (HSE) & regulations within the units. Ensures a safe working
integrity environment, continuous HSE improvement process and
integrity performance. Personally lives the ABB values and
Group standards.
operations/project execution. Shares functional best practices
and lessons learned across the organization.
© ABB 2018 Page No: 929
within HR policies.

Specialists level
© ABB 2018 Page No: 930
Job: Operating Unit Manager
Typical Hub Business Unit Manager Job Ref: K001125. Version A
Reporting Line:
Mission Ensure profitable business growth of an Operating Unit, with responsibility across multiple
Statement: countries for all global Product Groups within a Business Unit. Oversee country-level
operations management of the Unit.
Main Account- 1. Strategy Implements the Hub Business Unit strategy and ensures business
abilities: development in the operating unit, with full responsibility for profit and
loss (P&L). Provides input to Hub Business Unit strategy. Evaluates
opportunities in allocated local markets and decides appropriate
2. Performance Ensures profitable business growth through development of
targets performance targets in line with Hub Business Unit targets and ensures
achievement through regular oversight and definition of improvement
actions as needed.
3. Manufacturing Leads and manages the production facilities within the Operating Unit
and ensures local plans to achieve targets are implemented. Improves
manufacturing technology and competence in line with Hub Business
Unit strategy. Drives productivity, delivery performance and cost
optimization.
4. Quality Oversees execution of high quality products, services and processes.
Monitors quality metrics, identifies opportunities for improvement in
local execution, and oversees improvement activities.
5. Sales & customer Responsible for Sales demand orders and growth. Builds and maintains
relations strong relationships with new and existing customers to ensure ongoing
customer satisfaction and improve net promoter scores (NPS).
6. Project Ensures the execution of projects according to agreed targets in terms of
execution schedule, quality, financial results and customer satisfaction.
7. Health, Safety, Implements HSE and business compliance standards and regulations
Environment (HSE) within the unit. Ensures a safe working environment and champions
& integrity continuous improvement of HSE processes. Ensures the unit is managed
with integrity and personally lives the ABB values and Group standards.
8. Standards and Implements and ensures compliance with global and local standards,
execution. Shares functional best practices and lessons learned across
the organization.
development develops direct and indirect subordinates within HR policies.
© ABB 2018 Page No: 931
Specialists level
and performance management. Specialists level
© ABB 2018 Page No: 932
Job: Local Product Group Manager

Typical Local Business Unit Manager Job Ref: K001130. Version A
Reporting Line:
Mission Ensure profit & loss and business growth through the local representation of the Global
Statement: Product Group. Oversee country operations management of the Local Product Group.
Main Account- 1. Strategy Implements the Global Product Group strategy in the
abilities: Country/Cluster, and ensures business development, including
profit and loss (P&L), in domestic and allocated market.
Provides input to Global Product Group strategy. Participates in
Local Business Unit strategy development in partnership with
local management team.
targets and ensures achievement through regular oversight and
4. Profitability Ensures profitable business growth in the domestic and

allocated market.
5. Quality Oversees production and/or execution of high quality products,
satisfaction.
7. Research & development Oversees relevant local Research and Development initiatives.
© ABB 2018 Page No: 933
Specialists level
Specialists level
expertise.
© ABB 2018 Page No: 934
Job: Local Sub-Product Group Manager

Typical Local Product Group Manager (or) Local Job Ref: K001140. Version A
Reporting Line:
Business Unit Manager
Mission Ensure profit & loss and business growth through the local representation of the Global
Statement: Product/Sub-Product Group. Oversee country operations management of the Local
Product/Sub-Product Group.
Main Account- 1. Strategy Implements the Global Product Group strategy in the
abilities: Country/Cluster, and ensures business development, including
profit and loss (P&L), in domestic and allocated market.
Provides input to Global Product Group strategy. Participates in
Local Business Unit strategy development in partnership with
local management team.
targets and ensures achievement through regular oversight and
4. Profitability Ensures profitable business growth in the domestic and

allocated market.
5. Quality Oversees production and/or execution of high quality products,
satisfaction.
7. Research & development Oversees relevant local Research and Development initiatives.
© ABB 2018 Page No: 935
Specialists level
L/M – D Manages teams with a focus on operational Safety & Integrity – Management / Senior Specialists level
Specialists level
expertise.
© ABB 2018 Page No: 936
Job: Global BU Operations Manager

Typical Business Manager Job Ref: K001200. Version A
Reporting Line:
Mission Lead the Operations function at Global Business Unit level, with full accountability of running
Statement: the day-to-day Operation and to overachieve customer expectations through lean, faultless
operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the
lowest total cost.
Main Account- 1. Safety & Integrity Responsible to implement and sponsor Health, Safety & Environment
abilities: (HSE) and all other business compliance standards and regulations
across all QO functions of the BU. Accountable to ensure a safe work
environment and continuous improvement in HSE processes and
integrity performance.
2. People Leadership & Accountable that all BU QO functions are properly organized, staffed
Development and directed. Accountable to build an effective, capable and high-
performing organization. Responsible to develop talent, review
organizational effectiveness, driving competence assessments and
continuous skill-upgrades
3. Strategy Based on the overall BU business, GF-QO and Divisional-QO

functional strategy, responsible to define, align and continuously
improve a customer-focused Operations strategy. Accountable for
its relentless execution.
4. End-To-End Operation Accountable for a sustainable and effective E2E value-chain for the
BU, from Customer to Supplier and from Order to Delivery (Products,
Projects & Service). Accountable for the effective deployment of the
respective Procurement and Logistics strategy for the BU.
Responsible for project execution from order to service. Responsible
to establish effective S&OP processes for the BU, accountable for
their results.
5. Management of Owns and is accountable to deliver BU-level RELEX KPIs in line with
Operations / Project- ABB expectations. Accountable to deliver 4C targets for Operations:
Management Safety, Quality, Delivery, Inventory, Productivity. As applicable:
deploys and manages Integrated Project Management system for
Project Execution. Responsible for on-time/on-margin project
execution and to deliver project EBIT and cash.
6. Quality Accountable for the effective deployment of ABB’s Quality strategy

for the BU. Responsible for Quality assurance, Quality control and for
the implementation of an integrated quality management system
across the BU.
7. Continuous improvement Responsible to champion a culture of Lean Six Sigma and

& Customer Satisfaction Continuous Improvement across the organization. Accountable for
the development and continuous improvement of business
processes and procedures, and of the overall customer satisfaction
for the BU.
© ABB 2018 Page No: 937
8. Engineering and Responsible to ensure master data excellence. Responsible to define
Manufacturing processes and deploy manufacturing technology in line with engineering
requirements and ABB/Division standards. Responsible to establish
governance mechanisms to drive and ensure compliance for the BU.
Adjust Engineering and Manufacturing resources with workload –
optimize use of Global Operating centres – as applicable.
9. Budget and performance Accountable to deliver COGS savings and all other Financial
management performance KPIs for the BU. Accountable to define and deliver the
annual budgets for CapEx and OpEx expenses. Accountable to
establish management process which effectively balance installed-
capacity with customer-demand and workload.
10. Standards, Governance Accountable to ensure compliance with global and local standards,
and Risk Management rules, policies and procedures related to Operations/Project
execution. In alignment with the respective Group and Divisional
policies, responsible to introduce business-unit wide standards and
guidelines, standardized processes, and KPIs. Accountable for
operational risk management, validates and improves reliability and
effectiveness of business operations.

ABB’s workforce.
© ABB 2018 Page No: 938
Job: Hub BU Operations Manager

Typical Business Manager Job Ref: K001210. Version A
Reporting Line:
Mission Lead the Operations function at Hub level, with full accountability of running the day-to-day
Statement: Operation and to overachieve customer expectations through lean, faultless operational
execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost.
Main Account- 1. Safety & Integrity Responsible to implement and sponsor Health, Safety & Environment
abilities: (HSE) and all other business compliance standards and regulations
across all QO functions of the Hub. Accountable to ensure a safe
work environment and continuous improvement in HSE processes
and integrity performance.
2. People Leadership & Accountable that all Hub QO functions are properly organized,
Development staffed and directed. Accountable to build an effective, capable and
high-performing organization. Responsible to develop talent, review
organizational effectiveness, performing competence assessments
and continuous skill-upgrades across the Hub.
3. Strategy Based on the overall BU business and GF/Divisional QO functional

strategy, responsible to derive and continuously improve a
customer-focused Hub Operations strategy. Accountable for its
relentless execution.
4. End-To-End Operation Accountable for a sustainable and effective E2E value-chain across
the Hub, from Customer to Supplier and from Order to Delivery
(Products, Projects & Service). Accountable for the effective
deployment of the respective Procurement and Logistics strategy
for the Hub. Responsible for project execution from order to service.
Responsible to establish an effective S&OP process for the Hub,
accountable for its results.
5. Management of Owns and is accountable to deliver Hub-level RELEX KPIs in line with
Operations / Project- ABB expectations. Accountable to deliver 4C targets for Operations:
Management Safety, Quality, Delivery, Inventory, Productivity. As applicable:
deploys and manages Integrated Project Management system for
Project Execution. Responsible for on-time/on-margin project
execution and to deliver project EBIT and cash.

for the Hub. Responsible for Quality assurance, Quality control and
for the implementation of an integrated quality management system
across the Hub.

across the Hub.
© ABB 2018 Page No: 939
8. Engineering and Responsible to ensure master data excellence across the Hub.
Manufacturing processes Responsible to deploy BU manufacturing technology and
engineering process standards for the Hub. Responsible to establish
governance mechanisms to drive and ensure compliance for the Hub.
Adjust Engineering and Manufacturing resources with workload –
optimize use of Global Operating centres – as applicable.
management performance KPIs for the Hub. Accountable to define and deliver the
annual budgets for CapEx and OpEx expenses. Accountable to
effectively balance installed-Hub capacity with customer-demand
and workload.
execution. In alignment with the respective Group, Divisional and BU
policies, responsible to introduce hub-wide standards and
guidelines, standardized processes, and KPIs. Accountable for
operational risk management, validates and improves reliability and
effectiveness of business operations.

© ABB 2018 Page No: 940
Job: Operations Manager (LBU/LPG/Site)

Typical Business manager Job Ref: K001150. Version B
Reporting Line:
Mission Lead the Operations function at local level, with full accountability of running the day-to-
Statement: day Operation and to overachieve customer expectations through lean, faultless
operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the
lowest total cost.
Main Account- 1. Safety & Integrity Responsible to implement and sponsor Health, Safety &
abilities: Environment (HSE) and all other business compliance standards
and regulations across all QO functions of the LPG/LBU/Site.
Accountable to ensure a safe work environment and continuous
improvement in HSE processes and integrity performance.
2. People Leadership & Accountable that all LPG/LBU/Site QO functions are properly
Development organized, staffed and directed. Accountable to build an effective,
capable and high-performing organization. Responsible to develop
talent, review organizational effectiveness, performing competence
assessments and continuous skill-upgrades across the
LPG/LBU/Site.
3. Strategy Responsible to execute a customer-focused Operations strategy for
the LGB/LBU/Site, derived from the overall business and functional
strategy developed for the BU/Hub. Accountable for its relentless
execution.
4. End-To-End Operation Accountable for a sustainable and effective E2E value-chain for the
LPG/LBU/Site, from Customer to Supplier and from Order to
Delivery (Products, Projects & Service). Accountable for the
effective deployment of the respective Procurement and Logistics
strategy for the LPG/LBU/Site. Responsible for project execution
from order to service. Responsible to establish and run an effective
S&OP process for the LPG/LBU/Site, accountable for its results.
5. Management of Owns and is accountable to deliver LPG/LBU/Site-level RELEX KPIs
Operations / Project- in line with ABB expectations. Accountable to deliver 4C targets for
Management Operations: Safety, Quality, Delivery, Inventory, Productivity. As
applicable: deploys and manages Integrated Project Management
system for Project Execution. Responsible for on-time/on-margin
project execution and to deliver project EBIT and cash.

for the LPG/LBU/Site. Responsible for Quality assurance, Quality
control and for the implementation of an integrated quality
management system for the LPG/LBU/Site.

for the LPG/LBU/Site.
© ABB 2018 Page No: 941
8. Engineering and Responsible to ensure master data excellence for the
Manufacturing processes LPG/LBU/Site. Responsible to deploy BU/Hub manufacturing
technology and engineering process standards for the
LPG/LBU/Site. Responsible to establish governance mechanisms to
drive and ensure compliance for the LPG/LBU/Site. Adjust
Engineering and Manufacturing resources with workload – optimize
use of Global Operating centres – as applicable.
management performance KPIs for the LPG/LBU/Site. Accountable to define and
deliver the annual budgets for CapEx and OpEx expenses.
Accountable to effectively balance installed-LPG/LBU/Site capacity
with customer-demand and workload.
execution. In alignment with the respective Group, Divisional, BU
and Hub policies, responsible to introduce LPG/LBU/Site-wide
standards and guidelines, standardized processes, and KPIs.
Accountable for operational risk management, validates and
improves reliability and effectiveness of business operations.

level
© ABB 2018 Page No: 942
Job: Company Manager/JV Manager

Typical Country Manager (or) Local Division Manager Job Ref: K001160. Version B
Reporting Line: (or) Local Business Unit Manager (or) Local
Mission Represent ABB in managing and developing the operation of a Joint Venture (JV) or stand-
Statement: alone company. Responsible for the profit and loss account (P&L) and accountable for
delivering results as per targets, cost-effectively, with quality and competitiveness. Build
and develop the company, management team and staff into a customer driven and high
performance operation.
Main Account- 1. Strategy Creates and implements an appropriate company strategy (including
abilities: implementation product/service development, project management, sales and
marketing) in line with targets agreed by ABB.
2. Customer Ensures products/services meet customer specifications, monitoring

relationship customer satisfaction and providing guidance to resolve key issues.
management Personally builds and maintains strong relationships with key
customers, ensuring communications are transmitted efficiently
between the customer and the organization.
3. Business Finds new business opportunities, networks and builds relationships
development with prospective customers to position ABB as a preferred supplier.
4. Budget Sets and reviews the performance targets of the organization and is
fully responsible for managing the business, including P&L and
balance sheet, in line with agreed strategies. Develops, implements
and reviews business plans to ensure target revenue is achieved.
5. Product Drives technical development and productivity improvements to
development enhance customer offering and organizational performance.
6. Systems and Develops common processes and guidelines and drives continuous
processes improvement of all business processes in the value chain, including
relevant interfaces between different Information Technology (IT)
applications.
7. Organization Defines an appropriate organizational structure to support execution
of the business's strategies, aligned with the corporate goals,
imperatives and guidelines.
8. Health, Safety, Ensures HSE and integrity standards are developed and maintained
Environment (HSE) & throughout the business and acts as a personal role model for the
integrity organization. Assumes legal accountability for the company
concerning all financial and operational issues, including compliance
with legislation, ABB standards, guidance and business ethics.
9. People leadership Ensures that the area of responsibility is organized, staffed, skilled
and development and directed. Guides, motivates and develops direct/indirect
subordinates within HR policies. Responsible for communication and
information sharing within own team and for building networking
between the business and the wider ABB organization.
© ABB 2018 Page No: 943
Specialists level
© ABB 2018 Page No: 944
Job: Company/JV Specialist

Typical Company/JV Manager Job Ref: K001170. Version A
Reporting Line:
Mission Represent the Partner Company in managing and developing the operation of a Joint Ven-
Statement: ture (JV). Act as a bridge between ABB and JV partner and supports the JV Manager in
delivering overall results.
Main Account- 1. Strategy support Contributes to the appropriate company strategy in line with targets
abilities: agreed between partner company and ABB.
2. External relations Supports the JV Manager for smooth business functioning through
relationships with local authorities and takes care of compliance to
the local laws and regulations.
3. JV relations Ensures continuous flow of communication between ABB and partner
company.
4. Business Supports the JV Manager in finding new business opportunities, in

development order to position ABB as a preferred supplier.
5. Operations support Assists in developing and implementing processes and procedures for
compliance and productivity gains. Acts as a JV Manager’s deputy
and takes charge of operations as required by the JV Manager.

Specialists level
discipline and established knowledge of other Innovation & Speed – Management / Senior Specialists
disciplines. Impact tends to be global in nature. level
Specialists level
projects / challenges. Imparts knowledge to other Collaboration & Trust – Management / Senior Specialists
professionals through coaching. level
E/S - D Individual contributor using in-depth knowledge in a

specific area to execute complex or specialized Safety & Integrity – Management / Senior Specialists level
projects / challenges often thinking independently
Specialists level
to challenge traditional solutions. Comprehensive Innovation & Speed – Management / Senior Specialists
knowledge of related disciplines in the organization. level
Works independently, applying established
Specialists level
standards and instructs or coaches other Collaboration & Trust – Management / Senior Specialists
professionals. level
© ABB 2018 Page No: 945
4.22 Common Jobs in Functional Areas and Job Families
There are five common jobs, Group/Global Assistant, Assistant, Global Trainee, Trainee and Intern, used by
different Functions in Functional Areas and Job Families. To be able to define the Function of jobs and aligned,
they are duplicated and assigned into Job Families where these jobs are hosted. There is no difference in the
Grading or Career Path for these jobs in different Functional Areas / Job Families, and they will follow the same
rule as the jobs existing under General Administration Functional Area.
Functional Area Job Family Job
Marketing, Sales, Product Marketing Group/Global Assistant to Marketing

Management
Assistant to Marketing
Marketing Trainee
Sales Group/Global Assistant to Sales
Assistant to Sales
Sales Support Sales Trainee
Assistant to Sales Support
Sales Support Trainee
Sales Support Intern
Product Management Assistant to Product Management
Product Management Trainee
Research & Development R&D Group/Global Assistant to R&D
Assistant to R&D
R&D Trainee
R&D Intern
Business R&D Group/Global Assistant to Business R&D
Assistant to Business R&D
Business R&D Trainee
Business R&D Intern
R&D Project Management R&D Project Management Intern
Engineering Engineering Management Assistant to Engineering
© ABB 2018 Page No: 946
Engineering Trainee
Engineering Intern
Project Execution Project Management Assistant to Project Management
Project Management Trainee
Project Management Intern
Manufacturing Production Assistant to Production
Production Trainee
Production Intern
Quality Quality Group/Global Assistant to Quality
Assistant to Quality
Quality Trainee
Quality Intern
Planning & Fulfillment Planning & Fulfillment Group/Global Assistant to PF
Assistant to Planning & Fulfillment
Procurement & Logistics Procurement & Logistics Group/Global Assistant to PL
Assistant to Procurement & Logistics
Procurement & Logistics Global Trainee
Procurement & Logistics Trainee
Procurement & Logistics Intern
Trade & Logistics Assistant to Trade & Logistics
Service Service Assistant to Service
Service Trainee
Service Intern
General Management General Management Group/Global Assistant to General Mgt
Assistant to General Management
© ABB 2018 Page No: 947
Communications & Public Communications Group/Global Assistant to Communications
Affairs
Assistant to Communications
Communications Trainee
Communications Intern
Finance General Finance & Controller Group/Global Assistant to Finance
Assistant to Finance
Finance Global Trainee
Finance Trainee
Finance Intern
Human Resources General HR & HRBP Group/Global Assistant to HR
Assistant to HR
HR Global Trainee
Human Resources Trainee
Human Resources Intern
Information Systems (IS) General IS Group/Global Assistant to IS
Assistant to IS
IS Global Trainee
Information System Trainee
Information System Intern
Legal Legal & Integrity Group/Global Assistant to Legal
Assistant to Legal
Legal Trainee
Legal Intern
Sustainability Health, Safety & Environment (HSE) Group/Global Assistant to Sustainability
Assistant to HSE
© ABB 2018 Page No: 948
Security Assistant to Security
Corporate Development Business Development Assistant to Business Development
Strategic Development Group/Global Assistant to Corporate Dev.
© ABB 2018 Page No: 949
5. Appendix 1: Glossary of Terms
Area: A large portion of a country, typically including multiples states, provinces, cantons,
etc. Examples include: Northeast USA; Lombardy; Beijing and Inner Mongolia; India
West.
Book of Jobs: Tool to support countries identify, document and grade positions using the ABB
global grading methodology.
Career Level: Represents a comparable level of responsibility, experience and education

independent of functional area, job family and job.
Career Stream: The framework for standard career paths that exist within ABB:
Leadership/Management; Expert/Specialist; Technician;
Manufacturing/Production.
Cluster: A specific grouping of countries recognized within ABB, e.g. Balkans, Baltics,
Benelux.
Country: A specific country within an ABB-defined Region, e.g. Switzerland, Russia, China,
Brazil.
Functional Area: Key functions which are required within the organization in order to develop, deliver,
drive and support the business operations. Each functional area consists of a
grouping of job families which have similar impact on the business. Functional
areas are independent of the organization structure.
Global Job Catalogue: The list of standard generic job titles in ABB (as listed in HRGT).
Grade: ABB Global Grading System (GGS) is based on Hay job evaluation methodology. In
ABB an individual’s position is graded, based on the rules established to grade jobs.
Hub: A Hub country or Hub business unit is one which has management oversight of
other countries / business units in other countries.
Job: A defined set of generic accountabilities focused on accomplishing a stated

purpose within the organization. Within ABB job titles do not indicate specific
Business Units, Divisions or geographies.
Job Family: A group of jobs within a single functional area which have similar tasks, attributes
or characteristics. A job family often requires a unique set of
abilities/skills/knowledge and career development usually occurs within it.
Job Structure: The framework that classifies jobs across ABB with similar demands and
responsibilities (independent of the organization structure) through a set of cross-
functional criteria, including functional area, job family and career stream/level.
Organization Structure: The hierarchical arrangement of lines of authority and communications that
determines how roles and responsibilities are assigned, controlled, and
coordinated, and how information flows between the different levels.
© ABB 2018 Page No: 950
Position: The specific duties and responsibilities carried out by a single person. Position
titles are often a combination of the job, the geographic and the organizational
indicators within ABB.
Position description: Detailed description based on a standard job profile but includes more specific
duties and responsibilities carried out by an individual as well as the qualifications
and experience required.
Region: A group of countries that make up an ABB-defined Region. ABB has three defined
Regions: Americas (AM); Asia, Middle East & Africa (AMEA); Europe (EU).
Regional: There are a few jobs with responsibility for a large geographical area which does not
correspond to one of the three ABB-defined Regions. These are termed Regional
jobs.
Role: An individual’s combined set of positions. In cases where the employee holds a
single position, the role and position will be identical. In other cases individuals may
have a role that includes multiple positions, e.g.
Position 1 – Sales Manager, Process Automation, Control Technologies, USA;
Position 2 – Key Account Manager, XYZ Customer, USA.
Set of Positions (SoP): The previous list of standard job titles used in ABB’s HR Group Tools before the
Global Job Structure was developed (also known as the Job Catalogue).
© ABB 2018 Page No: 951
6. Appendix 2: Career Stream Definitions and Levels
© ABB 2018 Page No: 952
Leadership/Management
Leads a team or teams of employees, either directly and/or through subordinate managers, in strategy development, operational
planning, and/or tactical execution of assigned area of responsibility. Ensures appropriate workforce planning, hiring and/or
performance management within assigned area. Develops, recommends, and oversees adherence to team operating budget.
Note: These jobs typically include managers and supervisors in a production/engineering/customer/project management /support
function environment who have established solid or dotted line (functional) team management responsibilities.
Organizational Leadership. Leads organizations with an emphasis on strategic decision making mainly in a global
or regional senior role. Responsible for corporate business strategies with a longer-term focus. Clear focus on
L/M – A developing the company's goals and plans. Responsible for motivating large populations of ABB’s workforce.
Leads organizations with a focus on longer term strategic planning and policy development. Leadership of one or
more organizational area(s). Requires in-depth knowledge of company's goals and plans. Clear focus on
L/M – B organizational leadership over subject matter expertise. Managing through sub-managers.
Leads teams with a focus on operational planning and process development. Typically accountable for budget
and policy recommendations and medium term planning. Typically managing through first line managers mainly
L/M – C in function area. Focus balances leadership and subject matter expertise.
Manages teams with a focus on operational execution; short/medium-term operational/tactical responsibilities.

Often the first manager level with full responsibility for human resource planning, selection, development and
L/M – D performance management. Management involves utilizing individual subject matter expertise.
Supervises a team of employees in the execution of tasks for an assigned area of responsibility. Ensures
coordination of appropriate work assignments for assigned area. Typically responsible for performance reviews
L/M – E for team members.
© ABB 2018 Page No: 953
Expert/Specialist
Performs activities as an individual contributor with comprehensive knowledge in a specific area. Responsibilities may include
technical (e.g. Engineering), non-technical (e.g. Marketing) or organizational (e.g. Administration) duties, and may range from entry-
level to highly specialized, expert-level. Note: These jobs may include coordination of small numbers of employees where the
primary job function is not team leadership, and/or jobs which have temporary management of designated resources.
Established thought leader and acknowledged expert both within the organization as well as outside of ABB.
Often an internationally recognized leader and contributor in field of expertise. Leads development of
E/S – B
breakthrough solutions for complex projects / challenges through mastery of own discipline and thorough
understanding of other disciplines. Generally has a significant impact on the global organization.
Expert and individual contributor within the organization with in-depth knowledge of own discipline and
E/S – C established knowledge of other disciplines. Impact tends to be global in nature. Leads development of new
solutions for complex projects / challenges. Imparts knowledge to other professionals through coaching.
Individual contributor using in-depth knowledge in a specific area to execute complex or specialized projects /
challenges often thinking independently to challenge traditional solutions. Comprehensive knowledge of related
E/S – D
disciplines in the organization. Works independently, applying established standards and instructs or coaches
Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute
E/S – E work assignments using established solutions. Building knowledge of related disciplines in the organization.
May work under direct supervision or independently. May instruct or coach junior colleagues.
An individual contributor who performs activities in support of a process or internal team. Responsibilities
E/S – F generally focus on organizing and coordinating on a task, project or program basis. May work under direct
supervision or independently, generally delivering on pre-defined tasks.
© ABB 2018 Page No: 954
Technician
Performs activities as an individual contributor combining knowledge of skills and techniques as well as a practical understanding
of concepts used in a field of technology. Responsibilities may include set-up, configuration, testing or maintenance of equipment,
to maintain or resolve Responsibilities may range from entry-level to advanced-level.
An individual contributor who performs tasks or activities using advanced skills and techniques as well as
T–E practical understanding of concepts used in a field of technology. Responsibilities typically involve functional or
technical leadership related to set-up, configuration, testing or maintenance of equipment, products or systems.
An individual contributor who performs tasks or activities using skills and techniques (sometimes learned on the
T–F job) as well as practical understanding of concepts used in a field of technology. Responsibilities may include set-
up, configuration, testing or maintenance of equipment, products or systems.
Manufacturing/Production
Performs activities as an individual contributor to assemble, manufacture, or otherwise directly produce ABB products. Work
involves direct interaction with raw materials or components used in conjunction to form ABB products.
Responsibility focuses on functional oversight of teams performing manual labor or operating machinery in a
M/P – E production environment.
An individual contributor who performs tasks or activities with knowledge acquired on the job. Responsibilities
may focus on manual labor or operating machinery in a production environment. Generally works independently
M/P – F
with daily tasks.
An individual contributor who performs tasks or activities with knowledge acquired on the job. Responsibilities
may focus on manual labor or operating machinery in a production environment. Generally has direct
M/P – G management oversight or works according to standard procedures on daily tasks.
© ABB 2018 Page No: 955
7. Appendix 3: Division/BU/Function Specification
Global Job Structure includes all jobs exist in Divisions and Functions. Considering there are jobs would not be
used for certain organizations, some Divisions, Business Units and Corporate/Business Functions decided to only
use certain jobs within its own organization. For example, EP Division selected around 300 job to be used for all
EP positions. Total numbers of Global Job Structure in Release 9 is 586.
For EP Division details follow the attached link http://go.insideplus.abb.cozm/divisions/electrification-

products/division-functions/human-resources/ep-job-profiles
Please contact the respective Global HR team for further details.
© ABB 2018 Page No: 956
8. Index
Job Title Job Code Page No

Account Manager A002110 82
Administrator J003030 894
Area Sales Manager A002100 80
Assembler E001050 338
Assistant J003020 893
Associate Commissioning Engineer C003040 238
Associate Designer C001130 228
Associate Documentation Specialist C005040 250
Associate Drafting Specialist C005020 247
Associate Project Engineer C001090 220
Associate Project Manager D001080 290
Associate R&D Project Manager B004040 198
Associate Scientist B001130 162
Associate Site Manager D004040 314
Associate Technical Consultant C004050 245
Associate Test Engineer C002030 231
Assurance Risk & Internal Control Analyst J002520 629
Assurance Risk & Internal Control Manager J002160 625
Assurance Risk & Internal Control Specialist J002190 627
Business Analyst J010120 882
Business Consultant A003090 115
Business Controller J002270 570
Business Development Manager J010070 880
Business Development Specialist J010080 881
Business Environment Specialist J011110 842
Business Financial Analyst J002350 572
Business Health, Safety and Environment Manager J011080 836
Business Health, Safety and Environment Specialist J011090 838
Business Intelligence Specialist A001100 49
Business Occupational Health and Safety Specialist J011100 840
Business Unit Market Manager A003040 101
Buyer H001150 479
C&B Function Manager J004220 703
C&B Function Specialist J004230 705
C&B Group Function Manager J004200 700
C&B Group Function Specialist J004210 702
Category Manager H001110 465
Category Specialist H001170 468
Channel Manager A002090 78
Channel Specialist A002120 84
Chief Digital Officer K001190 -
© ABB 2018 Page No: 957
Chief Executive Officer K001010 -
Commercial Tax Partner J002500 596
Commissioning Engineer C003030 236
Commissioning Manager I C006080 265
Commissioning Manager II C006070 263
Communications Specialist J001090 544
Company Manager/JV Manager K001160 943
Company/JV Specialist K001170 945
Construction Planning Specialist D004080 322
Construction Specialist D004090 324
Continuous Improvement Manager W001090 393
Continuous Improvement Specialist W001100 395
Contract Administrator D003050 307
Contract Manager D003030 303
Contract Specialist D003040 305
Controlling & Planning Analyst J002530 615
Controlling & Planning Manager J002200 607
- J00XXXX 609
Controlling & Planning Specialist J002210 613
- J00XXXX 611
Corporate Project Director D001040 282
Corporate Research Fellow B001080 152
Country Chief Financial Officer J002240 566
Country Communications Manager J001070 543
Country CTO/R&D Manager B002020 165
Country Customer Experience Lead A003045 103
Country Health, Safety and Environment Manager J011070 828
Country HR Manager J004080 682
Country Managing Director I (Small country) K001095 925
Country Managing Director II K001090 923
Country Master Data Manager J008060 872
Country Quality & Continuous Improvement Manager W001080 391
Country Security Manager J011140 847
Country Service Manager I (Small country) I001055 508
Country Service Manager II I001050 506
Country Trade Compliance Manager (CTCM) H002033 489
Craft Worker E001060 339
Credit Manager J002480 652
Customer Support Manager A003010 95
Customer Support Specialist A003070 111
Demand Planner G001050 423
Designer C001120 227
Director of Operations Internal Consulting Group F003020 399
Division Chief Financial Officer J002580 562
© ABB 2018 Page No: 958
Documentation Manager C006120 273
Documentation Specialist C005030 248
Drafting Specialist C005010 246
Engineering Manager I C006040 257
Engineering Manager II C006030 255
Engineering Manager III C006020 253
Engineering Manager IV C006010 251
Environment Specialist J011200 834
EPIS Reference job J003135 905
External Reference job J003130 904
FACE Sales Business Process Owner A003003 89
Facility Manager J009060 668
Facility Worker J009080 670
Factory Controller J002620 581
Factory Financial Analyst J002630 583
Finance Delivery Lead J002700 632
Finance Delivery Manager – Accounts Payable J002380 638
Finance Delivery Manager – Accounts Receivable J002390 640
Finance Delivery Manager – General Accounting J002370 636
Finance Manager – GBS Front Office J002360 634
Finance Specialist – Accounts Payable J002470 649
Finance Specialist – Accounts Receivable J002730 650
Finance Specialist – General Accounting J002460 648
Finance Specialist – Operational Excellence & Quality J002450 651
Finance Specialist – Transactional Tax J002740 653
Finance Team Lead – Accounts Payable J002420 643
Finance Team Lead – Accounts Receivable J002710 644
Finance Team Lead – General Accounting J002410 642
Function Controller J002260 617
Function Financial Analyst J002600 619
Function Head – Quality F001010 356
Function Project Manager D005020 327
Global BU Operations Manager K001200 937
Global BU Planning & Fulfillment Manager G001030 417
Global Business Development Manager J010060 878
Global Business Intelligence Specialist A001040 31
Global Business Unit Managing Director K001040 912
Global Business Unit Service Manager I001030 502
Global Business Unit/Function HR Manager J004040 678
Global Business Unit/Product Group Health, Safety and Environment Manager J011050 824
Global Channel Manager A002050 62
Global Communications Manager J001040 539
Global Continuous Improvement Manager W001050 385
Global Contract Director D003010 299
© ABB 2018 Page No: 959
Global Customer Experience Lead A003001 88
Global Design to Value Manager W001060 387
Global Division Head of Planning & Fulfillment G001025 415
Global Division Health, Safety and Environment Manager J011040 822
Global Division President K001020 909
Global Division Service Manager I001020 501
Global Division/Function HR Head J004030 676
Global Execution Center Manager K001030 910
Global Head of Internal Consulting Group F003010 397
Global HR Service Line Lead J004140 690
Global IS Department Manager J005031 762
Global IS Domain Architect J005191 788
Global IS Domain Service Manager J005071 744
Global Logistics Manager H002010 485
Global Marketing & Sales Manager A002030 58
Global Marketing Communications Manager J001050 546
Global Marketing Lead A001015 26
Global Marketing Manager A001010 24
Global Marketing Specialist A001030 29
Global Master Data Manager J008050 870
Global Mobility Function Manager J004460 739
Global Mobility Function Specialist J004470 741
Global Mobility Group Function Manager J004440 736
Global Mobility Group Function Specialist J004450 738
Global PG/HUB Planning & Fulfillment Manager G001035 419
Global Pricing Specialist A004040 127
Global Procurement & Logistics Manager H001040 445
Global Product Group Manager K001050 914
Global Product Management Manager A004010 120
Global Product Manager A004020 122
Global Product Specialist A004030 125
Global Project Operations Manager D001010 276
Global Project Planning & Controls Manager D002010 293
Global Quality Manager F001040 362
Global R&D/Technology Manager B002010 163
Global Reference job J003100 901
Global Risk Manager J002330 594
Global Sales Manager A002040 60
Global Sales Support Specialist A003005 91
Global Segment Manager A001020 27
Global Sub-Product Group Manager K001060 916
Global Trainee J003070 898
Group ABB Technology Venture Manager J010040 889
Group Account & Segment Management Lead A002015 54
© ABB 2018 Page No: 960
Group Account Manager A002020 57
Group Chief Financial Officer J002010 -
Group Chief Human Resources Officer J004010 -
Group Chief Technology Officer (CTO) B001010 138
Group Communications Function Manager J001020 536
Group Communications Function Specialist J001030 538
Group Continuous Improvement Manager W001020 379
Group Function Head - Communications J001010 534
Group Function Head – Continuous Improvement W001010 377
Group Function Head - Finance J002020 560
Group Function Head - Human Resources J004020 674
Group Function Head – Information Systems J005011 756
Group Function Head - Internal Audit J006010 854
Group Function Head - Legal & Integrity J007020 801
Group Function Head - Marketing, Sales A002010 53
Group Function Head - Master Data Management J008010 862
Group Function Head – Planning & Fulfillment G001010 411
Group Function Head – Procurement & Logistics H001010 439
Group Function Head - Service I001010 499
Group Function Head - Strategic Development J010010 883
Group Function Head - Sustainability J011010 816
Group Function Project Manager D005010 325
Group General Counsel J007010 -
Group Industry Segment Initiative Leader J010020 885
Group Intellectual Property Legal Specialist J007060 795
Group IS Manager J005021 758
Group Legal/Integrity Specialist J007030 803
Group Logistics Manager H002005 483
Group Master Data Domain Manager J008040 868
Group Master Data Governance Manager J008020 864
Group Master Data Operations Manager J008030 866
Group Planning & Fulfillment Manager G001020 413
Group Procurement & Logistics Manager H001020 441
Group Quality Manager F001020 358
Group Research Area Manager B001040 144
Group Research Manager B001020 140
Group Strategy Development Manager J010030 887
Group Sustainability Function Manager J011020 818
Group Sustainability Function Specialist J011030 820
Group/Global Assistant J003010 892
Group/Global IS Engagement Manager J005025 760
Group/Global Planning & Fulfillment Specialist G002010 425
© ABB 2018 Page No: 961
Group/Global Procurement & Logistics Specialist H001030 443
Group/Global Strategic IP Manager B005010 793
Group/Region OSI Manager J007070 809
Group/Region OSI Specialist J007080 811
Head of Lean Six Sigma Institute W001030 381
Health, Safety and Environment Specialist J011180 830
Health, Safety and Environment Technician J011120 844
HR Business Partner J004110 684
HR Delivery Lead J004150 692
HR Delivery Manager J004160 694
HR Services Specialist I J004190 699
HR Services Specialist II J004180 698
HR Team Lead J004170 696
HRIS Function Manager J004300 715
HRIS Function Specialist J004310 717
HRIS Group Function Manager J004280 712
HRIS Group Function Specialist J004290 714
Hub BU Operations Manager K001210 939
HUB/GPG Continuous Improvement Manager W001070 389
Industry Network Leader A002017 55
Industry Segment Specialist A001080 45
Integration Manager J010090 886
Intern J003090 900
Internal Audit Hub Manager J006030 857
Internal Audit Manager J006040 858
Internal Auditor J006060 860
Internal Consulting Group Consultant F003060 409
Internal Consulting Group Practice Lead F003035 403
Internal Consulting Group Principal Consultant F003040 405
Internal Consulting Group Senior Consultant F003050 407
Investor Relations Analyst J002560 658
Investor Relations Manager J002550 654
Investor Relations Specialist J010050 656
IP Coordinator B005030 799
IS Application Configurator J005251 746
IS Application Specialist J005241 748
IS Application Tester J005271 750
IS Application Trainer J005281 751
IS Business Product Specialist (OT) J005291 752
IS Country Manager J005061 766
IS Department Manager J005051 770
IS Engagement Manager J005145 790
IS Functional Analyst J005261 776
IS Infrastructure Specialist J005231 780
© ABB 2018 Page No: 962
IS Program Management Office (PMO) Manager J005091 786
IS Security and Compliance Specialist J005215 784
IS Service Delivery Center (ISDC) Manager J005041 764
IS Service Manager J005081 768
IS Software Developer J005311 754
IS Solution Architect J005201 774
IS Specialist J005221 778
IS Technology Leader J005211 772
IS Workforce Manager J005301 773
Job not matched in current catalogue J003140 906
Labor Relations Function Manager J004260 709
Labor Relations Function Specialist J004270 711
Labor Relations Group Function Manager J004240 706
Labor Relations Group Function Specialist J004250 708
Labor Union Representative J003060 897
Lead Division Manager K001100 927
Lead of GBS Global Finance J002220 630
Learning & Dev. Function Manager J004420 733
Learning & Dev. Function Specialist J004430 735
Learning & Dev. Group Function Manager J004400 730
Learning & Dev. Group Function Specialist J004410 732
Legal/Integrity Specialist J007050 807
Local Division Manager K001110 928
Local Product Group Manager K001130 933
Local Reference job J003120 903
Local Sub-Product Group Manager K001140 935
Local/Hub Business Unit Manager K001120 929
Location HR Business Partner J004115 687
Machine Operator E001070 340
Maintenance Manager E003010 346
Maintenance Specialist E003020 348
Maintenance Worker E003030 349
Manufacturing Unit Manager E001090 331
Manufacturing/Quality Tester E001080 341
Market Development Manager A001065 43
Marketing & Sales Manager I A002060 72
Marketing & Sales Manager II A002059 70
Marketing & Sales Manager III A002057 68
Marketing Communications Manager J001080 548
Marketing Communications Specialist J001100 550
Marketing Manager A001060 39
Marketing Specialist A001110 51
Master Black Belt/Black Belt W001040 383
Master Data Domain Governance Manager J008080 874
© ABB 2018 Page No: 963
Master Data Domain Manager J008070 873
Master Data Domain Operations Manager J008090 875
Master Data Specialist J008100 876
Master schedule Planner G001090 433
Material Planner G002030 435
Mergers & Acquisitions Analyst J002540 663
Mergers & Acquisitions Manager J010100 660
Mergers & Acquisitions Specialist J010110 661
Occupational Health and Safety Specialist J011190 832
Operating Unit Manager K001125 931
Operations Manager (LBU/LPG/Site) K001150 941
Operations/Supply Planner G001060 431
Patent Officer B005020 797
People Analytics Function Manager J004340 721
People Analytics Function Specialist J004350 723
People Analytics Group Function Manager J004320 718
People Analytics Group Function Specialist J004330 720
Planning & Fulfillment Manager G001040 427
Planning & Fulfillment Specialist G001080 429
Pricing Specialist A003110 116
Principal Commissioning Engineer C003010 232
Principal Designer C001100 223
Principal Project Engineer C001060 214
Principal Project Lead Engineer C001020 206
Principal Scientist B001100 156
Principal Service Engineer I001085 518
Principal Technical Consultant C004020 241
Procurement & Logistics Analyst H001160 481
Procurement & Logistics Business Partner H001070 457
Procurement & Logistics Engineering Manager H001115 470
Procurement & Logistics Engineering Specialist H001120 472
Procurement & Logistics Manager H001080 461
Procurement & Logistics Specialist H001140 477
Procurement & Logistics Team Lead H001065 455
Procurement Delivery Manager H001060 450
Product Management Manager A004050 129
Product Manager A004060 131
Product Marketing Director A001055 35
Product Marketing Manager A001070 41
Product Marketing Specialist A001090 47
Product Specialist A004070 133
Production Development Manager E002010 342
Production Development Specialist E002020 344
Production Development Technician E002030 345
© ABB 2018 Page No: 964
Production Manager E001010 333
Production Scheduler E001030 336
Production Supervisor E001020 335
Program Implementer I001120 523
Project Controller J002310 577
Project Director D001050 284
Project Engineer C001080 218
Project Financial Analyst J002320 578
Project Lead Engineer C001040 210
Project Management Office Manager D001030 280
Project Manager D001070 288
Project Operations Manager D001020 278
Project Planning & Controls Manager D002020 295
Project Planning & Controls Specialist D002030 297
Project Procurement & Logistics Manager H001100 459
Project Specialist D001100 292
Public Affairs Manager J001110 552
Public Affairs Specialist J001120 554
Quality Control Manager F002010 371
Quality Control Specialist F002020 373
Quality Control Technician F002030 374
Quality Manager F001060 366
Quality Specialist F001070 368
Quality Technician F001080 370
R&D Associate Engineer B002110 182
R&D Corporate Executive Engineer B002050 171
R&D Engineer B002100 180
R&D Principal Engineer B002070 175
R&D Product Manager B002090 179
R&D Project Manager B004030 196
R&D Projects Director B004010 192
R&D Senior Engineer B002080 177
R&D Senior Principal Engineer B002060 173
R&D Support Specialist B002120 184
R&D Team Manager B002040 169
R&D/Research Portfolio Manager B001045 142
R&D/Technology Manager B002030 167
Real Estate Analyst J002570 667
Real Estate Manager J009020 664
Real Estate Specialist J009070 666
Region Chief Financial Officer J002590 564
Region Communications Manager J001060 541
Region Division Head K001080 919
Region Health, Safety and Environment Manager J011060 826
© ABB 2018 Page No: 965
Region HR Head J004070 680
Region Internal Audit Manager J006020 856
Region Logistics Manager H002030 487
Region President K001070 917
Region Reference job J003110 902
Region Security Manager J011130 845
Region Service Manager I001040 504
Region/Country Industry Segment Manager A001050 33
Region/Country Legal/Integrity Manager J007040 805
Region/Country Sales Manager A002051 64
Regional Distribution Center Manager K001180 921
Regional Head of Internal Consulting Group F003030 401
Regional Procurement & Logistics Operations Manager H001050 447
Regional Sales Manager A002055 66
Reporting & Consolidation Analyst J002510 624
Reporting & Consolidation Manager J002130 620
Reporting & Consolidation Specialist J002150 622
Research Center Manager B001050 146
Research Department Manager B001060 148
Research Team Manager B001070 150
Sales & Operations Planning (S&OP) Leader G001070 421
Sales Controller J002680 591
Sales Financial Analyst J002690 593
Sales Manager A002070 74
Sales Operations Manager A003007 93
Sales Process Specialist A003120 107
Sales Specialist A002130 86
Sales Support Manager A003020 97
Sales Support Specialist A003080 113
Scientist B001120 160
Security Manager J011150 849
Security Specialist J011160 851
Segment Sales Manager A002085 76
Senior Business Controller J002250 568
Senior Commissioning Engineer C003020 234
Senior Contract Manager D003020 301
Senior Designer C001110 225
Senior Factory Controller J002610 579
Senior Finance Specialist – Accounts Payable J002440 646
Senior Finance Specialist – Accounts Receivable J002720 647
Senior Finance Specialist – General Accounting J002430 645
Senior Function Controller J002280 573
Senior Internal Auditor J006050 859
Senior Principal Design Engineer C001095 221
© ABB 2018 Page No: 966
Senior Principal Project Engineer C001050 212
Senior Principal Project Lead Engineer C001010 204
Senior Principal Scientist B001090 154
Senior Principal Technical Consultant C004010 239
Senior Project Controller J002300 575
Senior Project Engineer C001070 216
Senior Project Lead Engineer C001030 208
Senior Project Manager D001060 286
Senior R&D Project Manager B004020 194
Senior Sales Controller J002670 589
Senior Scientist B001110 158
Senior Service Controller J002640 584
Senior Service Engineer I001087 520
Senior Site Manager D004020 310
Senior Technical Consultant C004030 243
Senior Test Engineer C002010 229
Service Controller J002650 586
Service Coordinator I001100 525
Service Engineer I001090 522
Service Financial Analyst J002660 588
Service Manager I001070 512
Service Sales Manager I001140 510
Service Sales Specialist I001130 516
Service Team Leader I001080 514
Service Technician I001110 526
Shift Leader E001040 337
Site Construction Manager D004070 320
Site Management Leader D004010 308
Site Manager D004030 312
Site Specialist D004060 318
Site Supervisor D004050 316
Strategic Group Projects Lead A002019 56
Strategic Marketing Manager A001057 37
Supplier Quality and Development Engineer (SQE/SDE) H001130 474
Supply Quality Manager H001090 463
Support Services Manager J003040 895
Support Services Specialist J003050 896
Talent Function Manager J004380 727
Talent Function Specialist J004390 729
Talent Group Function Manager J004360 724
Talent Group Function Specialist J004370 726
Tax Analyst J002490 601
Tax Manager J002090 597
Tax Specialist J002120 599
© ABB 2018 Page No: 967
Technical & Design Promotion Manager A003030 99
Technical & Design Promotion Specialist A003060 109
Technical Consultant C004040 244
Technical Consulting Manager I C006110 271
Technical Consulting Manager II C006100 269
Technical Consulting Manager III C006090 267
Technical Sales Support Specialist A003050 105
Technical Trainer I002020 530
Technical Training Coordinator I002030 532
Technical Training Manager I002010 528
Technical Writer B002130 185
Tender/Quotation Specialist A003100 118
Test Engineer C002020 230
Testing & Laboratory Assistant B003040 191
Testing & Laboratory Manager B003010 186
Testing & Laboratory Specialist B003020 188
Testing & Laboratory Technician B003030 190
Testing Manager I C006060 261
Testing Manager II C006050 259
TMC Transport Administrator H002070 495
TMC Transport and Trade Specialist H002060 493
Tower and Sourcing Manager H001061 453
Trainee J003080 899
Transport Management Center (TMC) Manager H002035 491
Treasury Analyst J002080 606
Treasury Manager J002030 602
Treasury Specialist J002070 604
Voice and Telephony Specialist J005225 782
Warehouse Manager E004010 350
Warehouse Specialist E004030 353
Warehouse Supervisor E004020 352
Warehouse/Material Operator E004040 354
© ABB 2018 Page No: 968
9. Document Revision History
ABB Human Resources
Document kind Manual Date 2018-09-01
Project name Global Job Structure Revision 9
Document name Job Profile Manual Status of document Released
Owning org Center of Expertise People Analytics Phase of project Post Implementation
Doc owner Global Process Owner, Organization Distribution ABB Internal

Management
Revision 3 First update following HRGT Release 3 implementation to include new IS Jobs and updates from further
Changes development of competencies.
Revision 4 Q2/16 updates to include new and updated jobs in Marketing, Sales, Product Management; new job in
Changes Production job family; new and updated jobs in Service; changes to job families and jobs in Value Chain
Excellence; new job in General Management; Documentation Specialist job in Project Management
merged with job in Engineering.
Revision 5 Q3/2016 updates to include new job family Internal Consulting and 5 new jobs in this job family; A new
Changes jobs in Marketing job family and competency changes in Product Management; Competency changes in
Value Chain Excellence job family; 1 new job, 4 job name changes, one job deleted and some competency
changes in Supply Chain Management job family; 3 new jobs, 1 job name change, 9 job deleted and
some other job content updated link with these changes in IS job family; 2 job change competency in
Function Product Management; and 1 new job added and 1 job content updated in HR job family.
Revision 6 Q4/2016 updates in Sales, Sales Support, R&D, Service, HR, Sustainability, Legal and General
Changes Management Job Families. It reflects Functions’ WCP blueprint, Small Country project and Next Level
Strategy.
Revision 7 Q1/2017 updates in Marketing, Sales and Sales Support, Supply Chain Management and Information
Changes System (IS). It continuously reflects Functions’ WCP blueprint and Next Level Strategy.
Revision 8 Q1/2018 updates in Marketing, Sales and Sales Support, Service and Project Execution Functional Areas.
Changes Most importantly, fixes the gap between Support Functions Functional Areas and other Functional
Areas, by leveling up Job Families under Support Functions Functional Area as new Functional Areas.
Also duplicating Group/Global Assistant, Assistant, Global Trainee, Trainee and In-tern jobs to the
Functions where job exists.
Revision 9 Q3/2018 updates in four Functional Areas according to new structure of Business Function Quality &
Changes Operations.
Functional Area Quality & Operational Excellence changed name to Quality
Functional Area Value Chain Excellence changed to Planning & Fulfillment
Functional Area Supply Chain Management changed to Procurement & Logistics
New Functional Area Continuous Improvement
Some changes in Finance General Finance & Controller and Controlling & Planning Job Families
Updates of Operations Manager job and 2 new (GBU/Hub BU) Operations Manager jobs in General
Management Functional Area
© ABB 2018 Page No: 969

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Global Job Structure Job Profile Manual

2. Job Structure Overview 5

3. List of Jobs by Functional Area/Job Family 8

5. Appendix 1: Glossary of Terms 950

6. Appendix 2: Career Stream Definitions and Levels 952

7. Appendix 3: Division/BU/Function Specification 956

9. Document Revision History 969

1.1. Functional Areas and Job Families

– Functional Area and Job Family

1.3. Job Titles

1.4. Career Streams

4.1 Functional Area – Marketing, Sales, Product Management

Job Family – Marketing

Job Family – Sales

Job Family – Sales Support

Job Family – Product Management

Marketing Global Marketing Manager Leadership/ B, C

Global Marketing Lead Leadership/ B

Global Segment Manager Leadership/ B, C

Global Marketing Specialist Expert/ Specialist C, D, E, F

Global Business Intelligence Specialist Expert/ Specialist D, E

Region/Country Industry Segment Manager Leadership/ Management C, D

Product Marketing Director Leadership/ B, C

Strategic Marketing Manager Expert/ Specialist B, C

Marketing Manager Leadership/ C, D, E

Product Marketing Manager Leadership/ C, D, E

Market Development Manager Expert/ Specialist C, D

Industry Segment Specialist Expert/ C, D, E

Product Marketing Specialist Expert/ D, E, F

Business Intelligence Specialist Expert/ D, E, F

Marketing Specialist Expert/ C, D, E

Sales Group Function Head - Marketing, Sales Leadership/ Management A, B

Group Account & Segment Management Lead Leadership/ Management A, B

Industry Network Leader Leadership/ Management B, C

Strategic Group projects Lead Leadership/ Management B

Group Account Manager Leadership/ Management B, C

Global Marketing & Sales Manager Leadership/ Management A, B

Global Sales Manager Leadership/ Management B, C

Region/Country Sales Manager Leadership/ B, C, D

Regional Sales Manager Leadership/ Management B, C

Marketing & Sales Manager III Leadership/ B, C

Marketing & Sales Manager II Leadership/ B, C

Marketing & Sales Manager I Leadership/ B, C, D

Sales Manager Leadership/ B, C, D

Segment Sales Manager Leadership/ C, D

Channel Manager Leadership/ C, D, E

Area Sales Manager Expert/ C, D, E

Account Manager Expert/ C, D, E

Channel Specialist Expert/ C, D, E, F

Sales Specialist Expert/ C, D, E, F

Sales Support Global Customer Experience Lead Leadership/ Management B

FACE Sales Business Process Owner Expert/ Specialist C, D

Global Sales Support Specialist Expert/ Specialist C, D

Sales Operations Manager Leadership/ Management B, C

Customer Support Manager Leadership/ B, C, D, E

Sales Support Manager Leadership/ B, C, D, E

Technical & Design Promotion Manager Leadership/ C, D, E

Business Unit Market Manager Leadership/ C, D, E

Country Customer Experience Lead Leadership/ C, D, E

Technical Sales Support Specialist Expert/ C, D, E

Sales Process Specialist Expert/ C, D

Customer Support Specialist Expert/ C, D, E, F