Professional Documents
Culture Documents
Entrega 3 - Logistica
Entrega 3 - Logistica
Tutor
Egna Avendaño Cárdenas
September 2022
FIRST DELIVERY
1. OUR COMPANY
Dirección Carrera 13 # 83 – 47
Ciudad Bogotá
1.2 Mission
chrysanthemums, cut for bouquets or ornaments, fresh, dried, bleached, dyed, impregnated
or prepared to create floral designs that are usually companions or protagonists of the
special occasions of our national and international customers, delivering on time the orders
of each one and working with responsibility. The flowers that fill the world with color as
1.3 Vision
We will be leaders in the flower market in 5 years we will be able to position ourselves
in the market at regional, national and international level, achieving the expansion of our
business to other provinces of the country; with our experience and innovation, we will
strengthen the link with the countries to which we will sell in the future, we will work with
the highest quality standards, expanding our project looking for profitability, we will
achieve a great commercial reputation both for the seriousness that characterizes us, the
striking colors, security, excellent service and the guarantee that the chrysanthemums will
more than 2,000 direct jobs and is the source of livelihood for many peasant families. This
is the case of some agricultural areas of Tabalzo and Bosconia belonging to the department
of Antioquia, which represent the largest source of employment and have a direct
relationship of more than 90% of the income of the population. The main objective of its
production is oriented around 98% to its export, of which its main destinations are the
markets of the United States, the United Kingdom and Chile. On the other hand, at an
economic level, the benefits of its export lie in its income to the country, according to
figures provided by Ascoflores, this represents around 68 million dollars during the first
On the other hand, Colombia has a strategic geographical location, due to its location in the
tropics, it has a comparative advantage over its main competitors thanks to the fact that they
chrysanthemums are being consumed by new buyers in new markets, an opportunity that
1. NAME: Fiore
2. LOGO
3. SLOGAN:
- The flowers that fill the world with color
4. PRODUCT SELECTION
These flowers are recognized worldwide thanks to their diversity and their use during
different times of the year. This flower is a symbol of wisdom, positivity and joy in many
countries. In addition, another of its differentiating characteristics lies mainly in its radial
petals,
The line of products to be imported has a form of elegance suitable for various
scenarios of human life. In the first place, the colors red, pink and purple are representative
of love, sensitivity and purity of relationships. Secondly, there are colors such as white and
Our product line has a catalog of 5 new varieties, especially the Lilobet and Hanami.
The first variety attracts the foreign market thanks to the fusion of its dark violet colors in
its petals and its size which rises to 7 centimeters in diameter. On the other hand, the
second variety has a spectacular green to white gradient, with a smaller size.
Our product line is characterized by offering the market new flowers according to
trends, flowers not only suitable to offer on special days but also to make them part of
Hanami Pompon
5. PRODUCT MATRIX
Chrysanthemums
are prized by
Chileans as they
bloom in a wide
variety of colors,
- Chile does sizes, and shapes.
not apply any According to a
commercial study, the most
remedy to the important attribute
selected for the Chilean
chrysanthe product. population is the
45002 Tons
mums Code $ 10.796,00 $ 3,19 -3% 14,9% - MFN duties aroma, and this
per year
0603141000 (applied): flower ranks third
6% in that category
- Regional after the freesia
tariff and the oriental
preference: lily. The bouquet
4.8% of this flower has a
retail price from
55 to 150 pesos
depending on the
size. They are not
produced in Chile.
and alstroemerias, and mixed bouquets, mainly) as opposed to tropical flowers must be kept
in the cold chain from the cut to the consumer's purchase, under the premise that it must be
combined adequately with low humidity and minimal breaks in this process, so that it is
reflected in an optimal product quality. During peak demand, processes can be carried out
that range from cutting the flower in cultivation until unloading at the airport of departure,
in eight hours, and achieve that in less than 24 hours the flower is in the port of destination.
supply chains...13 16-hour days, between crops, agencies, ground operators, air operators
and entities of government, that allow dispatching the nearly 36 daily cargo planes that
leave with flowers in one day Peak (Source: Aerocivil, OPAIN, Cargo Committee, 2013).
6. PRODUCT TO EXPORT
The product to be exported are flowers and buds called Chrysanthemums, specifically
pompoms. This species of plant has a high demand in the international market due to its
importance to celebrate special dates such as Valentine's Day in the United States, Mother's
Day and Christmas according to the traditions of each country. Its value lies in its meaning,
which represents the symbol of longevity, joy and eternity, but also a taste for the
perfection of its forms. These are also known for being one of the flowers that has the
greatest diversity of shapes and colors, with an aromatic taste, they offer a wide
Source. LEGISCOMEX.
7. COUNTRY MATRIX
terms of culture and language, we have Chile, which is represented with the color blue as
the best candidate to export said product. In contrast we have that our country (yellow) is
the second largest exporter of Chrysanthemums, a characteristic that Chile does not have,
however, Ecuador (green) is also another strong exporter in our Latin American region, but
from which we can do without exporting this tariff item. Of the countries to which
Colombia exports, we once again have Chile as one of the main clients, in addition to being
the most suitable for what was said initially, however, Panama, Uruguay and the
Of the countries that import worldwide and selecting those belonging to Latin America,
USD$9,580 of Chrysanthemums, being much higher than the preselected countries, having
3 commercial agreements with Colombia, in which a 0% tariff is applied to our product and
having 11 measures to comply with for the entry of our product to Chile, the other
subsequent countries also offer a 0% rate for Colombia, thanks to the commercial
demanded are more, With the exception of Cuba, but Cuba does not comply with the other
SECOND DELIVERY
Sales Strategy
The appropriate strategy to apply with our product would be the intensive strategy since it would
help us to better locate the people interested in buying it, it is not a product that is difficult to
access and we could also say that the flower sector is a fairly common sector for almost all buyers
Provides saturation of the product in the chosen market. A clear example of this strategy is the
one used for cigarrettes, beer, and water, because they can be found anywhere.
Now if we want to ensure that our product manages a high sales turnover in the market as it is an
easily accessible product or to put it in a not so exclusive way, using the strategy explained above
would help us to generate a high demand for the product and likewise generate a high flow of
Transportation
In our country, exports of the flower sector by air transport is approximately equivalent to
94%, a statistic that indicates the advantage we have in terms of experience when exporting
our product; As a priority we have the quality and safety of it (Chrysanthemums), since this
type of product could be classified as perishable, thus being one of the main characteristics,
which air transport provides us with important help, due to its speed, however, Maritime
transport is much cheaper than air transport, this, due to the large quantities that are
exported, but, in general, this is destined to reach much more distant places, in Colombia, it
represents the remaining 4% in this sector , which has already been used to export to
countries such as Japan, the United Kingdom and Australia, while our destination country
is Chile, which is relatively close, approximately 3,788.21 km (in a straight line). It should
be noted that air transport has less logistical and documentation difficulties, compared to
maritime transport. In land transport, such as the road rail system, they are cheaper, but
they have many more risks, such as theft. Colombia is not strong in rail transport, and the
few roads are intended for the transport of products such as coal, while cargo by road has
much less capacity than all the previous ones, it has geographical limitations, and it is clear
that our roads They are not completely optimal for such a long trip, which would harm our
ProColombia
Solistica. (2021)
Distribution channels:
These are the means that help products or services reach the end consumer.
In the channels there is a constant interaction between the producer, the intermediaries
and the final consumer that constantly helps to give value to the product or service offered.
intermediaries, the retailers or retailers that are going to help us sell the product
(chrysanthemums) in the country of Chile will be some specialized stores (delejos, Latin
protect and secure the pompon chrysanthemums, to absorb external impacts, and to
Each country has different phytosanitary regulations to import this natural product.
However, most of them establish that the packaging of the flowers must be resistant to
humidity, due to the different temperatures that may occur during the time of shipment
from its point of origin to its point of arrival. In the case of pompon chrysanthemums, they
must be exposed to temperatures from 0 to 2 degrees to avoid deterioration. For this reason,
the use of compact cardboard covered by polyethylene is essential to prevent the flowers
Pompon chrysanthemums are exported as a bulk flower, so the boxes used for their
packaging are telescopic, adapted to the size of the pompon. The different measures set a
standard of 38cm long, 24cm high and 26cm wide, so thanks to the size of
chrysanthemums, which varies from 10 to 20 cm, it is practical for this type of packaging
that meets the requirements of transport. For better protection, adhesive tape is added to
the packaging to secure each individual box and prevent damage when placing them on
pallets or during the trip. As far as labeling is concerned, a label is provided to indicate the
direction in which the boxes should be placed, thus increasing the chances of shipping in
packed according to the species and the buyer, so that the chrysanthemums are packed
according to their shape and color. Wood fiber pallets are used for their good
transportation because it is an ecological and lighter alternative to wood pallets. Their main
characteristic is their construction materials, since they are made from wood chips and
amino resins, which facilitates their recycling. They are used for export since their
reduces transportation costs. To this is added a polymer film that wraps the pallet to protect
the shipment from moisture and prevent leakage. This film is essential for our company's
exports as it meets phytosanitary requirements, protects the flowers from pests and allows
These elements are fundamental for us because the loss of quality of the stems, leaves or
parts of the flower can cause rejection in the market, this would generate a bad image to our
In cases such as Chile flowers must have an import requirement and must be free of
pests such as Liriomyza Trifolii and Thrips palmi. The packaging must be printed with a
graphic mark that certifies the methyl bromide fumigation and heat treatment of each pallet.
For this reason, our packages have two types of certificates of origin: a document
describing the origin of the cargo, the number of boxes, the name and address of the
exporter and importer, means of transport and country of destination. Green seal:
environmental protection.
Distribution logistics
The flower sector in Colombia is the second largest exporter of flowers to the world, has
a great variety of flowers and therefore generates a high social impact. Colombian flowers
have a competitive advantage over other countries, since it has climates that favor and
generate high quality crops, in addition to the diversity of soils and extensive land; its shelf
life is approximately 3 weeks in the cold chain. ( Espitia Chaparro, Oviedo, González Higuera,
The problem in the transportation and logistics system lies in the distribution of this product,
which involves several stages until it reaches the final consumer. Flowers are exported by air
transport, which may not be suitable for the specific transport of flowers, and quality decreases
because they do not have cold rooms. ( Espitia Chaparro, Oviedo, González Higuera, Suarez Perez,
Problems arise with the delivery of flowers due to delays, such as delays in the transfer or
nationalization of the merchandise, a procedure that takes time, and for this reason it was important
to mention the shelf life of the flowers, since the longer the products are retained, the more their
color and freshness deteriorate. ( Espitia Chaparro, Oviedo, González Higuera, Suarez Perez, &
Transportation systems: Colombia does not have its own airplanes for transporting flowers;
therefore, only commercial airplanes are used, which are not suitable for carrying cargo such as
flowers that require special transportation. ( Espitia Chaparro, Oviedo, González Higuera, Suarez
Information systems: The people in charge of the crops have no knowledge about the demand
in this case of the floricultural sector, this information is only known by wholesalers and retailers
belonging to the distribution chain. (Espitia Chaparro, Oviedo, González Higuera, Suarez Perez, &
DELIVERY THIRD
ACTION PLAN
Fiore is a visionary company with a high environmental and social commitment, which
new ideas for the technological advancement of the manufacture and marketing of fresh cut
flowers, always maintaining the best standards of quality that allow to generate
remembrance in the final consumers who enjoy this type of product in any season of the
year.
Our flowers are exported in appropriate biodegradable caps to keep the flower isolated
from external humidity, and 'California' boxes are used, which are sealed after pre-cooling
so that the flowers are less exposed to external temperatures, in this way It is guaranteed
that the flowers arrive in the best conditions for their commercialization.
Fiore is committed to the development of Colombian society, contributing to the growth
and improvement of the quality of life of its employees, acting based on morality and
interpersonal relationships. within the company, ensuring friendly and courteous treatment
among all employees, as well as acting with honesty, commitment and responsibility; This
in order to generate a good base of organizational culture that allows highlighting the
achievement of objectives through the joint work of each one of the people involved in the
The focus of our service promise is compliance with what has been agreed, we constantly
prepare ourselves to adapt to the international market and offer our product with the best
quality. We have several allies that allow effective management at the distribution level to
COMPETITIVE ADVANTAGES
Our company's competitive advantage is based on differentiation, which has 5 main parts:
anchoring, innovation, visual, ecological and social. The purpose of these factors is to offer
high quality flowers in terms of social and ecological responsibility, fair prices, and product
diversification.
Anchoring: Thanks to our different distributors we have prices that put in value the time
from loading to delivery of the goods. Our offer is based on the management of prices of
99 cents in order to increase sales because the human mind assumes these figures as an
offer or discount, which increases the possibility of purchase. In the same way, we offer
packages of several units in order to increase customer loyalty by convincing them to have
Innovation: Fiore is a company that promotes the innovation of new flowers and is part of
responsible for promoting and executing research projects aimed at technology and
production processes. The company has also developed new varieties of chocolates such as
Lilibet and Honami. In this case, the color of the year 2022 was taken as inspiration: the
pantone symbol of strength and positivity. On the other hand, to improve the quality and
pest control of the flower crop, the company is implementing the use of drones to be able to
rigorously verify the hectares, so that the necessary temperature, humidity and the state of
the flowers are controlled from another more global point of view.
Visual: The company's logo is represented with flowers because it brings to the
composition tenderness, romance and kindness. The logo is distinguished by using the
associated with happiness, attraction and enthusiasm. The purple tones are associated with
the magic and creativity of the brand in terms of the diversity of flowers that are offered to
the market and to adapt to every type of situation. Finally, green highlights the freshness of
our products and the importance of caring for the environment, thus reaffirming our
ecological values.
Ecological: Our main value is the respect for mother earth, for which, together with
agriculture, we respect the life cycle of each flower. On the one hand, for its care, we try to
cultivate the flowers in a cool atmosphere with good circulation to prevent them from
wilting due to high temperatures + 18 degrees Celsius. The fertilizer is made from 30% of
recycled waste in the company, which generates an organic fertilizer and high quality,
avoiding the use of pesticides or any other type of chemical so that the flower does not lose
its properties. The company has two types of certifications, on the one hand the Florverde
quality seal, which guarantees compliance with international standards and sustainable
environmental practices. The Rainforest Alliance certification seal means that the product
was produced by companies that work together to create a world where people and nature
means that our customers do not generate any type of waste, which reduces the
environmental impact and conveys the message of favoring products that do not contain
Social: The company's social responsibility is based on complying with the rights of its
employees, which is why it has open spaces that promote teamwork. For Fiore, it is
essential to work in a healthy environment where workers improve their quality of life and
that of their communities. In order to achieve this, the company has the ISO 26000
international standards, which promote the rights and conditions of workers, good practice,
quality and community development. It also has a certificate of social responsibility from
fenalco solidario, which certifies that the company is based on change and develops
training so that the human resources of the different areas, from the farmers to the
marketing teams, are constantly informed of new techniques, new market risks and new
opportunities. This enhances the company's image and helps us develop a relationship
MARKETING STRATEGY
Promotion Strategy: To promote the products, electronic newsletters are sent out, fairs
and exhibitions are held and promotional material such as calendars, brochures and
promotional folders are sent out; we would choose three essential media currently in which
to publish our ads, such as Google, YouTube and Facebook, since they are the three sites
most trafficked by people (El Tiempo, 2021), using tools such as Adwords, who makes it
easy to create ad videos on YouTube, also create our Facebook account, thus publicizing
our history and our product, having the possibility of opening markets in different parts of
the world, at the same time for our fixed customers, offering payment facilities or a plus, in
which they can acquire more benefits for less, such as offering discounts on each purchase
People Strategy: Our workers will not only have an economic remuneration, but we will
make them feel more involved on the way to fulfilling our corporate objectives, giving
them the option to give ideas, opinions and express their point of view regarding decisions
or commercial strategies between others, we will select people with more enthusiasm and
we will contrast their personal or professional objectives together with those of our
company to obtain reciprocal benefits, our culture will be one of our most recognized traits,
since we will orient ourselves to the specific needs of our clients, trying to give
encourage our workers to carry out a result with efficiency, effectiveness and efficacy in
the entire respective logistics line, provide quality support to our customers together with
our product.
our seal, that is, our logo, and slogan, in our product units (packages), the idea is that
everything is marked reaching the point that unconsciously the client or potential ones are
recorded and recognize our colors and aroma, since our flowers will have a characteristic
aroma that we will give in our process prior to packaging and we will be able to maintain
until the arrival to our final client, as well as the experience of seeing us in digital media, it
will be of positive feelings, softness, easy accessibility among others, since it is what we
Product strategies: A bouquet is a formation of flowers and foliage, which in this case are
the same type of chrysanthemums tied to be placed in a vase, in order to be exposed for a
formed with ornaments, the packaging depending on the occasion required by the client
could be of 24 flowers of a single color or of varied colors, according to the requirements of
the final client. When designing the bouquets for export what is mainly reviewed are the
colors of the season for example yellow and orange for autumn or yellow and white for
Easter, in this we will be based on the product according to the festivities of the country of
destination, the design in the bouquet plays a fundamental role in the colors, the design of
the packaging and the type of accessory as an added value. The designs depend largely on
the occasion and the date for which the consumer wants to purchase the product, customers
are provided with the catalog and is the one who chooses the packaging you like: boxes,
trunks, antlers, vases (imported, traditional, personalized, glass - wood). also for the
purchase of export-type bouquets, like to have as added value: home delivery service,
discount for being a customer, card according to the occasion and eye-catching packaging.
Distribution strategies: Flowers are shipped from the field to our company, where floral
arrangements are made for subsequent sale, facilitating the immediate supply of flowers
and obtaining better prices. As for distribution, 96% of our flower exports are shipped by
air through Chile's Arturo Merino Benítez International Airport. The remaining 4% is
In general, marketing and distribution logistics are efficient; flowers receive special
treatment to ensure safe, high-quality transportation, maintaining a cold chain from cutting
to delivery to the end customer. The flowers are also packaged with the appropriate
For the company, the product is in the introduction phase; this stage is characterized by a
slow increase in sales and high promotional expenses. This is due to the need to: inform
competitors, despite its differential qualities, in order to establish a solid consumer base and
still time to generate a return on investment, compatible with the needs of the company.
The value of the bouquet type 1, will have a commercial value of $ 6568.31 (Chile), in the
United States would have a value of approximately 7 dollars per bouquet, The value of the
bouquet type 2, will have a commercial value of $ 9383.30 (Chile), in the United States
would have a value of approximately $ 10 per bouquet, For the following years the value of
the product will increase by 10%, another strategy that we could implement are the
payment terms, once analyzed the payment terms by competitors, Fiore establishes the
policy of selling in cash; When the volume of purchase is high in the case of companies,
special events, the policy will be 50% to initiate and the other 50% against delivery of the
order. The home delivery service does not generate an additional cost, if it is done in the
area of influence of our point of sale, if it is outside the area of influence will have a
Business Philosophy
The ideal will always be to transmit and express through flowers what they really
generate when you know how to interpret their essence and naturalness, it will always be
essential to bring an experience from the moment the flowers originate until they reach you,
our customer.
leading companies in the sector; always work responsibly and meet our delivery times will
lead us to be very effective, and thus reach more countries to paint them with wonderful
the most beautiful flowers will always be important to leave a mark on each of our
customers.
Bibliography
99dd-1b910a2f44d9/content>
Radiomotul.com.mx. 2022. ¿Cuáles son las flores que más se exportan en Colombia? [61
<https://radiomotul.com.mx/cuales-son-las-flores-que-mas-se-exportan-en-colombia/>
Aros, D.; Garrido, N.; Rivas, C.; Medel, M.; Müller, C.; Rogers, H.; Úbeda, C. Floral Scent
Evaluation of Three Cut Flowers Through Sensorial and Gas Chromatography Analysis.
reporter=218&partner=170&product=060314&level=6
https://arancel.legis.com.co/Subpartidas/ResultadoBusqueda?id=357
<https://www.redagricola.com/co/la-belleza-y-elegancia-de-los-crisantemos-colombianos-
Mundi. (2021). Tipos de transporte para exportar: La experiencia de viaje es tan importante como
https://es.distance.to/Colombia/Chile
https://www.colombiatrade.com.co/noticias/como-funciona-el-sector-floricultor-en-
colombia
commercial http://blog.solistica.com/consideraciones-al-elegir-el-mejor-medio-de-
transporte-para-tu-ruta-comercial
<https://smart-packaging-solutions.com/en/articles/flower-packaging-for-export>
Iata.org. 2021. How to Ship Perishable Goods by Air?. [online] Available at:
<https://www.iata.org/en/publications/newsletters/iata-knowledge-hub/how-to-ship-
2015. Manual Flores y Follajes. [ebook] Cámara de Comercio de Bogota. Available at:
https://repository.unad.edu.co/bitstream/handle/10596/27117/mtsuarezp.pdf?
sequence=1&isAllowed=y
q=ux+marketing&oq=ux+marketing&aqs=chrome..69i57j0i67j0i22i30l6j0i15i22i30j0i22i3
0.3682j0j7&sourceid=chrome&ie=UTF-8
El Tiempo. (2021). These are the 10 most visited websites in the world. Available at:
https://www.eltiempo.com/tecnosfera/novedades-tecnologia/los-sitios-web-mas-visitados-
y-con-mas-trafico-del-mundo-565552#:~:text=Seg%C3%BAn%20el%20ranking%20de
%20Similar,lideran%20Google%2C%20Youtube%20y%20Facebook.&text=09%20de
%20febrero%202021%2C%2012,M.
S.A.S., E., 2022. Los sellos y certificaciones que garantizan responsabilidad social en las
<https://www.larepublica.co/responsabilidad-social/los-sellos-y-certificaciones-que-
Author, G. and Author, G., 2019. ¿Qué es neuromarketing? Una técnica que no está fuera
<https://mglobalmarketing.es/blog/neuromarketing-en-la-mente-del-consumidor-1/>