Servers

• URGENT (INC): Get Help > Desktop, Technical & Hardware

Support > Technical & Hardware Support or use Chat
• Routine (RITM): Infrastructure & Technology > Service by Ted Hopcroft
SNOW Support Group > ICD-Private-Cloud-Infrastructure VP of IT - TSSC
Continent Backup, DR
Information Planning and
•1st: Tier-2 Ops: ICD-Private-Cloud-Infrastructure@marriott.com Security Server
Partnership Coordination
•2nd: icd-private-cloud@marriott.com
•Copy iT.-US-CAN-TSSC@marriott.com Asif Minhas Michael Van Lare
Escalation Director
Technical Senior Manager
Leon Wood Wayne Perry
Manager Services Manager
• MI Architecture & Engineering (Stewart & team):
ICD-Private-Cloud@marriott.com &
Questions • Copy Michael.VanLare@marriott.com
Deployment and
Security Technical
GTC, Special
Projects and
Compliance Assistance
Escalations David Fish
Director
Network Rick Galloway
Vulnerability Kenton Wick
Senior Manager
Management & Implementation
• Infrastructure & Technology > Managed Network Services (24- Network Specialist
48 HR ‘Best Effort’) Coordination
SNOW
Blair Reid
Senior Manager

• Email Network Services: DL-Network.Property@marriott.com Tom Arnold

Manager
• Copy: Michael.Kruk@marriott.com
Escalation
Please use iT.US-CAN.TSSC@marriott.com for emergencies and urgent off hours issues.
Distribution List name: iT - US-CAN HQ Tech Services & Security Compliance
• Switch / Router Down: Call MTOC (301) 696-2600 TSSC queue: Americas-Technical-Services-Support-AMER
Emergency
US & Canada Backup queue: iT-US CAN-TSSC-RemoteBackUp-Support
Global Information Security queue: ContinentITSecurity-Support-AMER