26,86% 66

Volver al informe %TOTAL CUSTOMERS BY CHURN REASONS

Competitor made better offer

Competitor had better devices Churn Rate Number of
Attitude of support person
Don't know %TG Recuento de Churn Label po
Competitor offered more data
Competitor offered higher download speeds
10,80% (10,8%)
Churn Reason

Attitude of service provider

11,31%
Price too high
(11,31%)
Product dissatisfaction
Network reliability
Long distance charges
Service dissatisfaction
Moved
Extra data charges 16,17%
Limited range of services (16,17%)

Poor expertise of online support

16,22% (16,22%)
0% 5%
% Number of Cu
Churn Reason %TG Number of Customers Churn Rate by States
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Competitor made better offer 17,13%
Competitor had better devices 16,79%
Attitude of support person 11,48%
Don't know 6,95%
Competitor offered more data 6,22%
Competitor offered higher download speeds 5,37%
Attitude of service provider 4,75%
Price too high 4,18%
Product dissatisfaction 4,13%
Network reliability 3,90%
Long distance charges 3,45%
Service dissatisfaction 3,39%
Microsoft Power BI 1 de 15
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