Yes No 1 By Whom: (6.2.1, 6.2.2, 6.2.2.2, 6.2.2.3, 4.2.4, 4.2.4.1, 5.5.1, 7.6.1) - Who is the person-in-charge? - Any JD for the QC personnel who handle corrective & preventive actions process? - Is this person competent to carry out the the tasks? Check competency records (training records, resume, etc.)
2 Process Indicators: (5.4.1, 8.4.1)
- What is the KPI? - Show me the data. Is it achieving the target? - If not, what is the root cause and corrective action? Show me.
3 By what (6.3, 6.3.1, 6.3.2, 6.4, 6.4.1, 6.4.2, 7.5.1.4,
7.5.1.5, 7.6) - Email; phone
4 How: (4.2.1, 4.2.3, 4.2.3.1, 4.2.4, 4.2.4.1)
- Refer to SOP 11, Appendix 4.1 & Appendix 4.2 - Check whether the SOP 11 is up-to-date.
5 Input: (8.5.2, 8.5.3)
- Customer complaint cases - Internal quality problems - Identify potential failure modes during the new product development. Sample the PFMEA. 1) QMS Internal Audit Record PROCESS AUDITED: ____Corrective & Preventive Actions______________________________________ AUDIT DATE: __________________________
- Verify that the Appendix 4.1 of the SOP 11 is followed as follows: a) Check the CAR (QC-F06) of the complaint cases. Sample a few cases of CARs b) Check the root causes analysis is carried out c) Check the correction and corrective actions are taken. d) Check the effectiveness of the actions taken. - Verify that the Appendix 4.2 of the SOP 11 is followed as follows: a) Verify that the preventive actions stated in the PFMEA are implemented.