1: he Ombudsman investigates complaints about the admin­

stration of Government, including municipalities, town/vil­

0 vakondonone Uorupa Ruondjeverero Joukohoko Uoviun­
gura vyohoromende (Ombudsman) vena ouzeu ohunga
Where to find us:
lage councils and parastatals such as Telecom and TransNa­ nomaunguriro Uohoromende, mumuna ozongemainde, Windhoek
mib, as well as human rights complaints against any person or ovihuro/ novitata vyomaturiro omatiti nauina ozonganda ozo - hinga Corner of Feld and Lassen Streets
institution in Namibia. If he finds something wrong, he will ask the kohoromende tjimuna o Telecom nauina o Transnamib, nauina otupa Private Bag 13211, Windhoek
guilty party to correct the mistake or to solve the problem. The tutukuramenapo ousemba uoundu tuna ouzeu ohunga nomundu Tel 061-2073111
Ombudsman does not take sides and will listen to both sides of the ngamua poo otupa mo Namibia. Tjipamunikua apena otjina tjitjiheri Fax 061-220550 / 061-305799
story and no- one can interfere in the work of the Ombudsman. naua, mamuningirua komunandjo okutuna ondataiziro ndjo poo
The Ombudsman will treat all complaints con dentially and the okujeta omazengururiro kouzeu mbo. Omutjevere Uoukohoko Ongwediva
name of a person who complained will only be revealed if neces­ Moviungura vyohoromende (Om- budsman) kena omunda kumakar­ Extension 10, Valombola Street
sary to resolve the matter (for instance if it concerns the person's ere nu maenene okupuratena kominda avijevari mbina otjihungiriro P.O. Box 2658, Oshakati
salary or other benefits, etc.) nu uina kapena ngumaso okurirunga moviungura Vyomutjevere Tel 065-234444
Uoukohoko Moviungura vyohoromende (Ombudsman). Omutjevere Fax 065-238377
Uoukohoke Uoviungura vyohoromende matjitindi omauzeu aehe
WE CAN INVESTIGATE YOUR COMPLAINT IF IT
otjoviundikua nu uina ena romurapote karina kutjukisiua tjeri ohepe­ Otjiwarongo
IS ABOUT:
ro okuzengurura otjinenge ( rumue tjimatjikende ondjambi jomasut­ Ministry of Education Building
• human rights violations iro uomundu poo ouua uarue, nanao.) Sonweg Street, P.O.Box 2164
• maladministration, eg. if an institution - Tel: 067-304078
* took too long to do something MATUJENENE OKUKONDONONA OUZEU UOJE Fax: 067-302852
* did not follow its own rules or the law TJERI OHUNGA:
* treated you unfairly Katima Mulilo
* gave you wrong information • ndombero jousemba uoundu Ngoma Road, GRN Offices
* did not make a decision in the correct way • omananeno omavi, otjisasanekero, ndovazu orupa- Tel: 066-25-3841 / 066-25-3840
* caused an injustice to you, eg. if you - * ruakambura orure okutjita otjina Private Bag 1012
* karukongorere omazeva jaro oruni poo oveta Ngweze
- did not get a service or benefit you were entitled to or
* ruekutjindi navi
there was a del ay before you got it
* ruekupe ondjivisiro joposyo Swakopmund
- suffered financial loss
* karutoorere ongurameno momuhunga omusemba Cnr of Mandume Ndemufayo, Schlacter Streets
• the environment
* ruekutjindi pendje noveta, otjisasanekero, ndovazu ove- Gurka trust building
• mismanagement or misuse of public money or public property
by officials - tjihamuine otjiungura poo ouua mbuuaso okutja uamunu poo P.O. Box 4981, Vineta
pari omaombisiro amokamuna Tel: 064-406834
If we cannot investigate a complaint, we will refer you to someone -uamuna ombandjarero jotjimariva Fax: 064-406833
who may be able to help you. • ongaro
• omavakero uotjimariva tjotjiuana nauina omaungurisiro Keetmanshoop
Any person can submit a complaint to the Ombudsman free of omavi uouini uotjiuana Sam Nujoma Avenue, Erf: 838
charge. A complaint can be submitted in writing (email, letters, P.O. Box 890, Keetmanshoop
Ndovazu katuna kujenene okukondonona ouzeu, matukuhindi
faxes), by telephone, personally at any of the Offices, or during Tel: 063-221028
komundu ngamaenene okukuvatera.
complaint intake clinics when investigators of the Ombudsman Fax: 063-221030
Omundu ngamua auhe maenene okuhitisa ondjemeno ko Mutjevere
visit most of the towns in Namibia. Visit our website: www.ombudsman.org.na
Uoukohoke Uoviungura vyohoromende (Ombuds- man) nokuhina
ombimbo jotjisuta. Omarapotero majenene oku- jendjua momatjan­
It may sometimes take long before a matter is resolved because a Email: office@ombudsman.org.na
gua (okuhindua norungozi, ombapira, o faxa), mongoze, koundu uoje
lot of complaints are received and investigations are sometimes Find us on Facebook:
pukangamua omberoo jo Posa, poo moruveze ruomarapotero
delayed because information requested from the institutions Office of the Ombudsman Namibia
pokangamua oruveze ruomapangero ndovazu ovakondonone
mentioned above is not readily available or forwarded to us within Uomutjeverero Uoukohoko Uoviungura vyohoromende mavevarura SMS your complaint to: 20401
a reasonable time. ovihuro mo Namibia.
Rumue mapeja apekambura orure ngunda ouze auhijazenguru- rua
mena romarapotero omengi ngejenena okujakurua nauina omakon­
dononeno jejenena okuuombisiua mena rozondjivisiro ndeningirua
indee kazejamunika poo kazejahindua kuete moru- veze nduapuire.