Job Description – Head (Open Systems)

Position IT Open systems head – Open Systems (VP)

Scope & Role
The Head of System Support will form a shared services support
organization and will be responsible for policies, standards, procedures
and oversight of Infrastructure and operations management of the
NSDL IT Infrastructure systems covering all open systems platforms
including intel/windows/Linux and SAN platforms.

Responsible to plan, direct, and coordinate the design, installation, and

connectivity of computer systems and network infrastructure to
ensure the stable operation of the NSDL’s IT assets.

Organization Name NSDL

Reporting to SVP (MS) / NSDL IT Head
KPI’s
 Drive a program to enable ISO 20000 for IT Service management
system – which is modelled on ITIL. Achieve the same within 12
months. Validate the same thru an external assessment.

 Review, refine and implement standard policies and SOP for

System Support management (including version upgrade, patch
management procedures), so as to keep the systems at current
levels of OEM support levels.

 Work closely with Security team to ensure Infrastructure Security

standards is maintained at all times

 Capacity Planning and monitoring

 Incident management

 System Performance management

 Manage Asset life cycle as per defined policies

 Design and operate a DR solution.

Key Responsibilities  Develop, implement, and maintain policies, procedures, and

associated training plans for system administration and
appropriate use.

 Practice asset management, including maintenance of System

component inventory, life cycle management and related
documentation.

 Establish service level agreements and ensure these are achieved.

 Provides “ownership” of problem thru final resolution of System

 software (OS, Middleware, MQ, and Database).
 Conduct research and make recommendations on Infrastructure
products, services, protocols, and standards in support of network
procurement and development efforts.
 Negotiate with vendors, outsourcers, and contractors to secure
System Infrastructure products and services.
 Assess, approve, and administer all equipment, hardware, and
software upgrades.
 Establish and maintain regular written and in-person
communications with the organization’s executives, decision-
makers, stakeholders, department heads, and end users regarding
pertinent system activities.
 Test server performance and provide network performance
statistics and reports; develop strategies for maintaining server
infrastructure.
 Oversee the administration of user accounts, permissions, and
access rights.
 Manage Datacenter and all infrastructure including servers ,
storage, backup

Desired profile  Sound understanding of business processes & organization

 IT-management experience in a multinational environment
 Senior management level experience
 Sound management skills, strong leadership and motivational
skills
 Experienced aligning IT strategies and compliance policies
 Experience in quality Improvement programs such as six-sigma.

Experience / Skills  Significant experience of ISO 20000

 Experience of producing a consistently high standard of
documentation, such as policies, procedures and instructions
 Broad knowledge of information security regulations, standards
and good practices
 Broad knowledge of IT systems and IT operations.
 Ability to resolve issues and problems using creative solutions

Experience 20 Years +