Award 23158
Form 1:
Task Order Request Form
Request Date:
Agency Name:
Has Agency received the necessary internal Agency
(management) approval(s) to support this Position(s)?
Has Agency received PTP approval from OITS to
support this Position(s), if applicable?
Has Agency received DOB approval to support this
Position(s), if applicable?
Will Federal Funding be used to pay (in whole or in
part) for this Position(s)?
(Per Attachment 7, Section 1.7.6)
If YES, identify any additional Federal terms
and conditions that are required to be
included.
Is this a request for the NYS Department of Labor?
(Per Attachment 7, Section 1.7.6.1)
Is this a Project/Program specific Position?
If YES, list the Project/Program Name:
Provide a short description of the Position:
Provide a list of the day to day tasks to be performed
by the Selected Candidate:
HBITS-03-11794
12/28/2021
Department of Financial Services
Yes
Yes
Yes
N/A
N/A
No
The candidate for this position will be responsible for
guiding a team that provides technical support for
hardware and software for end users.  This position will
oversee and establish Service Desk processes
designed to enable the delivery of high-quality service to
end users and ensure service support and delivery are
in place to meet the agency’s business needs. 
 Develop and document architectural design for
endpoint hardware as well as operating systems
configurations and management capabilities.
 Perform secure baseline image creation and tailoring
of Windows operating system images for specific
hardware configurations from a common core
baseline.
 Support application packaging, deployments,
documentation, and release control in an Enterprise
environment.
 Utilize PowerShell scripting to maximize productivity
of platform management.
 Administer corporate mobile device management
solution.
 Maintain platform security and compliance in
alignment with agency’s cyber security program to
protect data.
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 Award 23158
 Define, create and test Group Policies and updates
for endpoint OS.

 Utilize standard enterprise tools to develop or

implement infrastructure hardware, software or other
technical components.

 Provide preventative maintenance, troubleshooting

and quickly resolve routine problems to ensure
infrastructure stability.

 Work alongside business operations teams, project

management teams, and additional IT teams to
coordinate work efforts and establish processes.

 Perform system software and hardware upgrades and

changes; including planning, scheduling, testing, and
coordination.

 Monitor, measure, and test current/new infrastructure

products and services.

 Perform operational, project, and support tasks with

little to no supervision, while meeting or exceeding
SLAs and performance expectations.

 Develop and ensure deployment documentation such

as design and environment specifications, user and
technical manuals, and process documentation.
 Familiar with remote access technologies (VPN,
terminal services).

 Maintain Active Directory Group Policy and

Preference management.

 Monitor operating system & apply patching when

applicable.

 Collaborate with internal and external application

support, systems infrastructure, security, network,
telecom, and service desk departments to deliver the
best desktop experience to the enterprise.

 Conduct proof of concepts and evaluation of new

client computing hardware and software technology
and research and develop new procedures that
streamline operational processes.

 Subject Matter Expert on highly complex issues for

Desktop and Service Support teams.

Number of Position(s) being requested: 1

(Maximum of 5 per Attachment 7, Section 1.2.1)
Position Job Title: IT Specialist

HBITS-03-11794 EXEC Page 2 of 4

 Award 23158
(Per Attachment 4)
Position Skill Level: Expert
(Per Attachment 4)
Number of Form 2 Candidate Responses allowed per 1
Contractor, per Position?
(1 or 2 per Attachment 7, Section 1.2.2)
Target Start Date: 2/9/22
(30 Business Days minimum and 90 Calendar Days
maximum from date of request)
Engagement Length in Months: 24
(2 to 30 per Attachment 7, Section 1.2.3)
Is this a Full or Part-Time Position? Part-Time
(Full-Time is 40 Hours Per Week)
If Part-Time, enter approximate number of 37.5
hours per week:
What are the daily work hours? 9:00 AM- 5:00 PM
(Note if negotiable or list preferred start and end time):
Where is the Home Base Region? 3
(Per Attachment 4)
Where is the physical work office located? 1 State Street Plaza
What type of software is typically used by the Agency? Windows/Java/Oracle
What type of hardware is typically used by the Agency? Server/Mainframe

Position Mandatory Qualification (Per Attachment 7, Section 1.2.4)

IT Specialist: Works in the field of Information Technology, experienced
in the usage and support of a collection of development platforms,
technical architectures or business applications and products that run
on those platforms - beyond that of a Programmer.
Pass/Fail
OGS HBITS Determination
Expert 84 + Months: Candidate is able to provide guidance to large
teams and/or has extensive industry experience and is considered at
the top of his/her field

Position Requested Qualifications (Per Attachment 7, Section 1.2.5)

Requested Qualification
Points Assigned Maximum Points
Notes to Agency: for Meeting Assigned for
Requested
 Points assigned will change depending on the number of Qualification Exceeding
Qualification
Qualifications submitted Qualification
Number
 There is no requirement to have 10 Qualifications. (Always 75% of
 Only Number of Months is an allowable unit of measurement Max Points) (Max Points)
for experience.
1. 84 Months of experience in the field of Desktop Engineering 7.5 10
2.
84 Months experience with technical approaches to design, build 3.75 5
testing, and debugging problems
3.
84 Months of experience with mobile device management (MDM) 3.75 5
solution.
4. 84 Months of Active Directory group policy standards 3.75 5
5.
84 Months Networking concepts (DHCP, VLANs, ACLs, Firewalls, 3.75 5
etc).
6.
84 months of experience using organizational skills with ability to 3.75 5
handle multiple tasks and shifting priorities

HBITS-03-11794 EXEC Page 3 of 4

 Award 23158

7.
84 Months of experience with Windows 7 & 10 including 64-bit 3.75 5
operating systems
8.
84 Months of experience with scripting language– Power Shell & VB 3 4
Script preferred
84 Months of experience with client-based security management 3
9. tools including anti-virus, PKI, HDD encryption, and general client- 4
based security hardening.
10.
84 Months of experience with Window image deployment and 3 4
package creation/management
11.
84 Months of experience troubleshooting and support for VPN, 2 3 4
Factor Authentication, and network printing.
12. 84 Months of active Directory management. 3 4
13. 84 Months of cyber security best practices and compliance. 3 4
14.
84 Months of experience with Intel workstation hardware and 3 4
operating systems.
15. 84 Months of experience using analytical and problem-solving skills 3 4
16.
84 Months of engineering experience: research, analysis, planning, 3 4
and implementation.
17. Certifications relevant to MS Windows 3 4
Requested Qualifications Must Always Total 80 Points for
60 80
Maximum Score
Interview Must Always Total 20
Total Score 100
Additional Information Requests:
Are there additional security requirements for the
Yes
Authorized User?
If YES, include the additional security
Fingerprinting
requirements:
Will additional training potentially be required during
No
the Engagement?
If YES, provide description of anticipated
training:
What type and/or manner, of knowledge transfer is
Formal Documentation
requested during the Engagement?
Is travel anticipated during the Engagement? No
If YES, list anticipated frequency and
locations for travel:

HBITS-03-11794 EXEC Page 4 of 4