Document

DHVTSU-QSP-OSA-008
No.
OSA ONLINE TRANSACTIONS Revision No. 01 Page 1 of 2
Effective
01/9/21
Date

1.0 PURPOSE

1.1 This describes the process of Online Transactions of a student (request for certification,
queries and other vital concerns)
2.0 SCOPE

2.0 This covers the students who are enrolled for a particular semester/trimester/year.

2.1 This does not apply to students outside the University or those who are not enrolled in a
particular semester/trimester/year.

3.0 ASSOCIATED DOCUMENTS

3.0 ISO 9001:2015 QMS Standard

3.1 Student Manual (2019 Revision)

4.0 DEFINITION OF TERMS

4.0 Online Transaction is any Phone/Electronic Transaction requested through an Electronic

Transmission over the Internet (https://www.lawinsider.com/dictionary/online-transaction)

4.1 Request, the act of politely or officially asking for something

(https://dictionary.cambridge.org/us/dictionary/english)

5.0 PROCESS DETAILS

In-Charge The Process Time Frame Documented

Information/Records
Receives the request
through messenger or e
mail ( OSA page and
Official email)
The Secretary/Admin Aide/ Certificate of Registration
FB Page Administrator
Respond or provide 3 minutes Email Address
assistance to the
document being
requested.

Release the document

requested through email

The Student Fill out online Customer Customer Survey Form

Satisfaction form (DHVTSU-QSP-
ADMINSO-004-F0001-
R00)
.