Electric Oven

Repair guide
Contents

#1. No Heating, Weak Heating · · · · · · · · · · · · · · · 3

#2. No Power· · · · · · · · · · · · · · · · · · · 8

#3. Error Code · · · · · · · · · · · · · · · 12

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[ Revision History]

Date
Rev. Comments
(DD-MM-YY)
20-04-20 1.0 - Initial version

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Diagnosis Flow Chart

No Heating,
Weak Heating

Check
terminal No Check the circuit Reset the circuit
block voltage breaker breaker
(240V)
Yes

Check the No Replace or repair the Check the wiring

wiring wiring connection

Yes

Check the
voltage of No Replace the defective
PCB (input 120V, PCB
output 12V, 5V)

Yes

Do all relays No Repair the relay or Check operation,

operate replace PCB heating

Yes

Replace PCB

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Service TIP
Title (Electric Oven) No Heating, Weak Heating

Create Date Apr, 2020 Affected Models 30” Electric Oven

Items No heating Symptoms No heating, Weak heating

Symptoms
Product power is turned on, but oven is not heated

Case 1: If power wire is not connected properly, product can't heat

Step 1
ㆍCheck the voltage at the Terminal block (240VAC/120VAC)

120V 120V
(PBA,Motor
power)

208 or 240V (heater power)

* NOTE
When check the power cord connection, there are sharp parts around,
so be sure to wear gloves and work.

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Service TIP
Title (Electric Oven) No Heating, Weak Heating

Create Date Apr, 2020 Affected Models 30” Electric Oven

Items No heating Symptoms No heating, Weak heating

Symptoms
Product power is turned on, but oven is not heated

Case 1: If power wire is not connected properly, product can't heat

Step 2
ㆍCheck if the home’s Circuit Breaker and power supply are working properly.

L1-N / L2-N L1-L2

(Output : AC 120V) (Output : AC 240V)

* NOTE
Be careful not to be electric shocked during check power outlet voltage

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Service TIP
Title (OTR) No Heating

Create Date August, 2019 Affected Models 30” Electric Oven

Items No heating Symptoms No heating

Symptoms
Product power is turned on, but oven is not heated

Case 2: Heater wire is not connected properly, product can't heat

Step 1
ㆍIf the wiring is OK, Check the operation voltage of each heater.
Normal operation voltage of heater is 208V or 240V
Broil
heater

Bake heater

* NOTE
Be careful not to be electric shocked during check operation voltage

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Service TIP
Title (OTR) No Heating

Create Date August, 2019 Affected Models 30” Electric Oven

Items No heating Symptoms No heating

Symptoms
Product power is turned on, but oven is not heated

Case 3: Heater is defective, product can’t heat

Step 1
ㆍCheck Broil/Bake Heater’s Resistance Value
- Broil Heater Resistance : 13~16Ω
- Bake Heater Resistance : 26~30Ω
(At the room Temperature)
Broil
heater

Bake heater

* NOTE
When check the resistance of heater, disconnect the wire and check resistance value

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Diagnosis Flow Chart

No Power

Check
terminal No Check the circuit Reset the circuit
block voltage breaker breaker
(240V)
Yes

Check the No Thermostat is opened, Check Cooling fan,

thermostat replace thermostat Cooling circumstance

Yes

Check the No Replace or repair the Check the wiring

wiring wiring connection

Yes

Check the
voltage of No Replace the defective
PCB (input 120V, PCB
output 12V, 5V)

Yes

Replace PCB

* NOTE
No power symptom diagnosis is similar with No heating symptom diagnosis
except some items like thermostat check

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Service TIP
Title (Electric Oven) No Power

Create Date Apr, 2020 Affected Models 30” Electric Oven

Items No Power Symptoms No Power

Symptoms
Product power is not turned on

Case 1: If power wire is not connected properly, product can't be turned on

Step 1
ㆍCheck the voltage at the Terminal block (240VAC/120VAC)

120V 120V
(PBA,Motor
power)

208 or 240V (heater power)

* NOTE
When check the power cord connection, there are sharp parts around,
so be sure to wear gloves and work.

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Service TIP
Title (Electric Oven) No Power

Create Date Apr, 2020 Affected Models 30” Electric Oven

Items No Power Symptoms No Power

Symptoms
Product power is not turned on

Case 1: If power wire is not connected properly, product can't be turned on

Step 2
ㆍCheck if the home’s Circuit Breaker and power supply are working properly.

L1-N / L2-N L1-L2

(Output : AC 120V) (Output : AC 240V)

* NOTE
Be careful not to be electric shocked during check power outlet voltage

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Service TIP
Title (Electric Oven) No Power

Create Date Apr, 2020 Affected Models 30” Electric Oven

Items No Power Symptoms No Power

Symptoms
Product power is not turned on

Case 2: If thermostat is opened, product can't be turned on

Step 1
ㆍCheck if the thermostat is open
① Check the Thermostat for proper operation.
( Good : about 0.1 ~ 0.2Ω, NG : ∞ )
② If Thermostat contact is Open ( ∞ ), replace the Thermostat.
③ Check cooling status (Cooling motor operation, installation cooling gap etc.)

or

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Diagnosis Flow Chart

Error Code

Error Code Cause and countermeasure

Oven sensor opened(Over 2950Ω)

C-20
or Oven sensor shorted(under 930Ω)

C-21 Oven heating over

C-d1 Door locking error

This code occurs if communication between

C-F0
the Main and Sub PBA is interrupted

This code occurs if communication between

C-F2 the sub and touch is interrupted.
Or Touch key is short or open

bAd LinE This error code displays if power connection is installed improperly.

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Service TIP
Title (OTR) Error Code (C-20)

Modified Date April, 2020 Affected Models 30” Electric Oven

Items Error Code Symptoms C-20

Symptoms
1) C-20 displaying

CASE 1 : C-20 code by thermistor (temperature sensing)

Step 1
ㆍDisconnect power and measure sensor resistance
(1080Ω at the room temperature)

* NOTE
If problem found with sensor, replace part and check for proper operation

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Service TIP
Title (OTR) Error Code (C-21)

Modified Date April, 2020 Affected Models 30” Electric Oven

Items Error Code Symptoms C-21

Symptoms
1) C-21 displaying

CASE 1 : Oven heating over

Step 1
ㆍDisconnect power and assy display.
Check the DLB, Bake and Broil relay.
(Normal : ∞Ω )
ㆍCheck whether there is any damaged
parts of PCB pattern

Step 2
ㆍMeasure oven sensor resistance
(1080Ω at the room temperature)
ㆍCheck whether harness on connector.

* NOTE
If problem found with sensor, replace part and check for proper operation

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Service TIP
Title (OTR) Error Code (C-d1)

Modified Date April, 2020 Affected Models 30” Electric Oven

Items Error Code Symptoms C-d1

Symptoms
1) C-d1 displaying

CASE 1 : Door locking error

Step 1
ㆍDisconnect power and get rid of harness
connected with Lock motor.
ㆍLock motor position switch check (com-NO)
ㆍMeasure resistance of Lock motor coil.
(1850~2050 Ω at the room temperature)

Step 2
ㆍCheck whether harness is normally connected
into main PCB

* NOTE
If problem found with motor, replace part and check for proper operation

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Service TIP
Title (OTR) Error Code (C-F0)

Modified Date April, 2020 Affected Models 30” Electric Oven

Items Error Code Symptoms C-F0

Symptoms
1) C-F0 displaying

CASE 1 : Communication error between the Main and Sub PBA

Step 1
ㆍDisconnect power and get rid of connector on assy display.
ㆍCheck whether harness is normally connected into connectors on assy display,
main PCB
ㆍCheck whether between connector pin and pin on assy display,
main PCB have a short circuit

* NOTE
If problem found with PBA or harness, replace part and check for proper operation

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Service TIP
Title (OTR) Error Code (C-F2)

Modified Date April, 2020 Affected Models 30” Electric Oven

Items Error Code Symptoms C-F2

Symptoms
1) C-F2 displaying

CASE 1 : Communication error between sub PBA and touch PBA/ touch film

Step 1
ㆍCheck whether the touch film tail inserted into connector normally.
ㆍCheck touch connector pin of sub PCB is short or open.
ㆍCheck sub PCB micom version (sub micom, touch micom)

* NOTE
If problem found with tail connection , re-insert tail and check for proper operation.
If problem found with connector , replace sub PCB and check for proper operation.

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Service TIP
Title (OTR) Error Code (bAd LinE)

Modified Date April, 2020 Affected Models 30” Electric Oven

Items Error Code Symptoms bAd LinE

Symptoms
1) bAd LinE displaying

CASE 1 : Power connection is installed improperly

Step 1
ㆍDisconnect power cord or turn off circuit breaker
ㆍCheck the power cord (L1,L2,N) connection is properly.
ㆍCheck the wire harness of phase detect module (L2,N)

【Phase detector】

* NOTE
If problem found with power cord connection, re-install the power cord connection.

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