Professional Documents
Culture Documents
• Vision – how would the environment look like if the problem is solved?
• Issue Statement - one or two sentences that describe the problem using specific issues.
• Method – How do you intend to solve the problem.
• Who - Who does the problem affect? Specific groups, organizations, customers, etc.
• What - What are the boundaries of the problem, e.g. organizational, work flow, geographic,
customer, segments, etc. - What is the issue? - What is the impact of the issue? - What impact is
the issue causing? - What will happen when it is fixed? - What would happen if we didn’t solve the
problem?
• When - When does the issue occur? - When does it need to be fixed?
• Where - Where is the issue occurring? Only in certain locations, processes, products, etc.
• Why - Why is it important that we fix the problem? - What impact does it have on the business or
customer? - What impact does it have on all stakeholders, e.g. employees, suppliers, customers,
shareholders, etc. Each of the answers will help to zero in on the specific issue(s) and frame the
Issue Statement. Your problem statement should be solveable. That is, it should take a
reasonable amount of time to formulate, try and deploy a potential solution.
(http://www.ceptara.com/blog/how-to-write-problem-statement )
Concern about quality of problem statement (Elsevier)
• what is a problem statement?
• In reviewing numerous manuscripts for possible
publication in this peer-reviewed journal, as well as
reading numerous studies published in other journals,
we repeatedly find that problem statements are absent
or incomplete, and there seems to be continuing
confusion as to what comprises a problem statement.
• Are purpose and problem statement synonymous?
• Does a study objective, hypothesis, or summary of the
content of the report comprise a problem statement?
• To add to the confusion, research methods textbooks in
the social sciences do not clarify the matter, although
they may note that research examines problems or that it
engages in problem solving.
Problem statement concern Continued
• More than a decade ago, Hernon and Metoyer (Hernon & Metoyer-Duran, 1993;
MetoyerDuran & Hernon, 1994) supplied sample problem statements to researchers in
library and information science and other social science disciplines in an attempt to
investigate different attitudes toward the composition of a problem statement. They
discovered nine attributes that respondents associated with problem statements
(Hernon & Metoyer-Duran, 1993, pp. 82–83):