Contents

1.0 Introduction.....................................................................................................................2
1.1 Problem Statement ..........................................................................................................5
1.2 Research Question ..........................................................................................................5
1.3 Research Objective .........................................................................................................5
2.0 Methodology ...................................................................................................................6
2.1 Tool .................................................................................................................................6
2.2 Data .................................................................................................................................6
2.3 Framework ......................................................................................................................7
3.0 Finding ..........................................................................................................................12
3.1 Data Collection .............................................................................................................12
3.2 Amazon .........................................................................................................................12
3.3 eBay ..............................................................................................................................15
4.0 Discussion .....................................................................................................................18
5.0 Conclusions...................................................................................................................25
5.1 Limitation......................................................................................................................26
5.2 Recommendations.........................................................................................................26
References................................................................................................................................28
Appendices...............................................................................................................................30

1
1.0 Introduction

It is known that there is abundant data generated every day all over the world, whether it is
structured or unstructured. One of the biggest contributors is online shopping.

The world spends around 1 million dollars per minute on commodities on the internet
(SeedScientific.com). Online shopping has become the norm with every passing day, and every
online journey of buyers is well documented typically, which benefits each purchase and can
contribute how much data is created every day. Moreover, the online community platforms
also are one of the biggest ones to contribute data such as Twitter, Facebook, and Snapchat.

often post their anecdotes or comments that are satisfied, angry or disappointed with certain
products they buy on online communication platforms such as Twitter. Thus, there are more

attitude of the product and then make business decisions.

Twitter

Twitter is an online microblogging platform for distributing messages among friends or

workmates by personal mobile phone or computer. It is known as most famous American
microblogging and social networking service on which users post and interact with messages
known as "tweets". Twitter integrates social networking websites like Instagram, Facebook,
and Snapchat. Users can create the post (also called tweets) that any subject they want to

service. Other users also can repost this post on his or her account so that it makes more and
more people know this post, which can increase the number of followers of the person who did
the post. It can attract more people to comment on their own opinions.

Nowadays, Twitter has already become one of the most famous social networking platforms.
It means that Twitter will collect a lot of data every day. According to the research in May

2
2020, around 6,000 tweets will be posted on average every second. In other words, 500 million
tweets will be sent each day (David Sayce.com). In this case, we will utilize the tweets of
Amazo
more and specific real-time updating data from varieties of users.

Sample of Twitter interface is as below:

Sentiment Analysis

Sentiment Analysis, otherwise known as

language processing (NLP), and machine learning to analyse the subjective information from

3
business sites, such as for products, services, politics, and movies. Sentiment Analysis helps
people to classify comments and opinions as polar views that are positive, negative, and neutral
based on the scores of given contents.

Sentiment Analysis is a study of text, which is widely used on comments and surveys through

a campaign according to the feedback or responses on commercial sites. In this case, the
sentiment analysis can help both
which may result in improvement of the sales and popularity as it tells the choices of most
customers or citizens.

Sentiment analysis has a high efficiency using machine learning approach, Lexicon-based
approach and Hybrid Techniques approach to extract and define sentiment content in a text
unit. In this case, Vader will be applied in sentiment analysis. It is a model which is used for
test sentiment analysis that is based on lexicons of sentiment-related words. In this approach,

be rated as negative. Hence, the Vader approach will help this study more conveniently and
faster to get the result of sentiment analysis.

eBay and Amazon

eBay is an online auction and trading company launched in 1995, one of the first companies to
create an internet market web site to make buyers and sellers trade goods and services. It means
that eBay does not have its own products. It is an American multinational e-
commerce corporation based in San Jose, California, that facilitates consumer-to-
consumer and business-to-consumer sales through its website. Amazon is an online retailer,
manufacturer of electronic book readers and web services provider. In other words, except
third-party sellers, it includes its own brand product. (Britannica.com). They are both set in
America, two of the most famous online shopping platforms and are rivals for each other.
According to the research, there are 182 million eBay users and 150.6 million mobile users

4
worldwide in 2019 (OBERLO.com). It indicates that there are many purchases and orders will
be placed in one day, which will generate a huge amount of data. Not only that, many tweets
also about #Amaon and #eBay appear on Twitter with the development of eBay and Amazon.
With the time goes by, the people are attracted to use eBay or Amazon will be more and more,
but different people have their own preferred online shopping platform in their own minds.

1.1 Problem Statement

As a matter of fact, there are business that embrace the failure in their brands reputation. This
phenomenon occurs due to lack of essential awareness of potential market, competitor, and
customers. They had totally neglected the impact of social media to their brands. Knowing and
understand the customer is important in maintaining a positive brand perception. Sentiment
analysis is important in guiding a business in understanding the customer as well as the
competitor. They can be used to predict market behaviour and, replace time-consuming and
expensive conventional methods such as focus groups and surveys. With the use of sentiment
analysis, companies have the possibility to evaluate the social media health of a brand and to
compare it to the business's competitor's brand which allows to capture trends and positive or
negative tendencies (Zitnik, 2012).

1.2 Research Question

RQ1: What is the overall sentiment for Amazon and eBay?

RQ2: What is the difference of sentiment for Amazon and eBay?
RQ3: What are the most frequent words tweet about Amazon and eBay on Twitter?

1.3 Research Objective

To explore the sentiment for Amazon and eBay.

To compare the difference of sentiment for Amazon and eBay.
To identify the most frequent words tweet for Amazon and eBay.

5
 1.4 Significant Research

The main purpose of this study is to explore the sentiment of Amazon and eBay, for instance
to obtained useful information and insight from the analysis. This information is important for
e-commerce to
positively than the brands of competitors. This sentiment analysis also can be used to focus on
the customer feedback that is negative to understand the improvement needed. Besides,
positive feedback can be used to understand the reason customer satisfy with the brand.

2.0 Methodology

2.1 Tool

The tool we are going to utilize is RapidMiner, a software platform that provides varieties of
data analysis functions such as data preparation, machine learning, text mining, sentiment
analysis, and so on. In this study, we will use RapidMiner for data collection, preparation, and
sentiment analysis.

2.2 Data

In this study, data will be collected by extracting from Twitter by RapidMiner, the data time
ranges are 05 May to 12 May (Amazon) and 04 May to 12 May (eBay).

6
 2.3 Framework

The entire research process of sentiment analysis is as below flowchart Figure. 1:

1. Data collection
2. Data Preparation
3. Sentiment Analysis
4. Wordlist Generation
5. Visualization

Figure 1. Flowchart of entire process of sentiment analysis

Data Collection

RapidMiner includes a Search Twitter operator, which is to search for Twitter statuses. It can
specify a query and get this data query from Twitter update status, which includes additional
data with context of the status. In expert mode, it can specify additional search restrictions such
as result type, data limitation, and so on (RapidMiner.com). This process needs to be connected
#eBay
#Amazon as with English language selection. The limited data query is 757 and
800 on Amazon and eBay, respectively. Then, the extracted data will be saved in an excel file
into our PC and RapidMiner.

7
The data collection will be organized in the form of a table, and the whole attributes include
ID, Created-At, From-User, From-User-Id, To-User, To-User-Id, Language, Source, Text,
Geo-Location-Latitude, Geo-Location-Longitude, and Retweet-Count.

Figure 2. Data collection

Data Preparation

Further on, before proceeding the sentiment analysis, additional process will be applied, which
enables us to observe data clearly. The process is as below Figure. 3.

Figure 3. Data Preparation

8
Data preparation consists of selecting attributes, subprocess, Trimming, Removing Duplicates
and Replacing Missing Value. For attributes we select are Create-At, From-User and Text. The
subprocess includes five Replace operators as below Figure. 4, which is to replace unnecessary
parameters, and the entire process is:

1. Replace username = @(\w+)

2. Replace colon =:

3. Replace hashtag = #

4. Replace retweets = RT

5. Replace URL = (http|http)(.*)

After that, trimming the white spaces is important as there are some unnecessary white spaces
after retweet replacing. Next is removing duplicates to ensure accuracy of results. And then is

value. Finally, it will be saved in an excel file into PC and RapidMiner.

Figure 4. Parameter replacement

Sentiment Analysis

Additional extension Operator Toolbox will be installed to utilize in sentiment analysis. As

shown in Figure. 5, this extension is possible to allow Vader to access text analysis (Advanced
output need to be selected for wordcould), which will auto-
And then the function expression is shown in Figure. 6 will be used in Generate Attributes to
classify the sentiment is positive, neutral, or negative based on the scores.

9
 Figure 5. Sentiment Analysis Figure 6. Function expression

Wordlist Generation

Wordlist generation is a text processing consisting of 5 steps that are shown below Figure. 7:
Tokenization, Transforming Cases, Filter Stopwords, Stemming and Filter Tokens.

Figure 7. Text Processing

1. Tokenize
It is an operator for dividing the sentence in the document into separate words, which
is to split words from the text, so that the words can be used into the next sub process
(T. Verma, R. Renu, D. Gaur).
2. Transform Cases
It is an operator that converts all texts from upper cases into lower cases, which is to
avoid the confusion of words.
3. Filter Stopwords
It is to remove recurrent and unnecessary words, as stop words include prepositions,
pronouns, determiners, conjunctions, and so on. They will take up many spaces in
databases but do not have meaningful information.

10
 4. Stemming
It is a process that changes suffi
5. Filter Tokens
It is a process that eliminates the tokens which are shorter than 5 characters or longer
than 15.

Visualisation

After completion of sentiment analysis, the suitable plot type needs to be selected to make the
result of data visualized. In this case, bar chart will be used to describe the quantity of positive,
neutral, or negative, pie chart will be used to indicate the probability they cover, respectively.
Wordcloud will be utilized to generate the most frequent words regarding the scoring string.
Finally, wordlist will be released out for most frequent words viewing.

The visualization available in Rapid Miner is as below:

Figure 8. Sample of visualization available in Rapid Miner

11
3.0 Finding

3.1 Data Collection

Below are the data information before and after cleaning:

Company Total Data Extracted (Tweet) After Data Cleaning (Tweet)
Amazon 757 594
eBay 800 655

3.2 Amazon

After completing the sentiment analysis, the sentiment overview for Amazon is as below:

Amazon
Polarity Count (Sentiment) Percentage (%)
Positive 458 77
Neutral 63 11
Negative 73 12

Sentiment Analysis for Amazon

Sentiment Analysis for Amazon negative

12%
500

400
neutral
300
11%
200
positive
100 77%
0
positive neutral negative

As shown, the majority tweet for Amazon is positive with 458 tweets (77%) in this category.
A negative opinion was found to be 73 tweets (12%) and neutral opinion to be 63 tweets (11%).
The positive sentiment for amazon is far higher than neutral and negative sentiment.

12
Positive Sentiment

#Amazon 50 Top Frequent Word and Scoring String for Positive Sentiment

I for full list of 50 top frequent words)

13
Negative Sentiment

#Amazon 50 Top Frequent Word and Scoring String for Negative Sentiment

14
 3.3 eBay

After completing the sentiment analysis, the sentiment overview for eBay is as below:

eBay

Polarity Count (Sentiment) Percentage (%)

Positive 295 45

Neutral 301 46

Negative 59 9

Sentiment Analysis for eBay

Sentiment Analysis for eBay negative

9%
350
300 positive
45%
250
200
150
100 neutral
50 46%
0
positive neutral negative

The majority opinion for eBay is considered neutral with 301 tweets (46%). Positive and
negative opinion was found to be 295 tweets (45%) and 59 tweets (9%) respectively. Positive
and neutral sentiment are relatively close for eBay while the negative sentiment is relatively
low.

15
Positive Sentiment

#eBay 50 Top Frequent Word and Scoring String for Positive Sentiment

Appendix III for full list of 50 top frequent words)

16
Negative Sentiment

#eBay 50 Top Frequent Word and Scoring String for Negative Sentiment

The frequent word list for eBay negative sentiment is less difference as the positive sentiment

frequent words)

17
4.0 Discussions

through natural language processing (NLP). Sentiment analysis can be used to identify and
summarize customer opinion from user feedback which further improve the customer
experience and make it more favourable for the user to shop at the e-commerce platform. Both
positive and negative feedback help the user and the manufacturer or seller. Manufacturer or
seller can take the negative opinion constructively and can know the area that needed
improvement, and hence enhance their product or service. Amazon and eBay are chosen for
this project as they are direct competitor of each other despite of their difference platform
characteristic.

Figure below show the main page of Amazon and eBay.

Figure 9 Amazon E-Commerce Platform

18
 Figure 10. eBay e-Commerce Platform

Amazon having more positive sentiment (77%) as compared to eBay (45%). Both platforms
have low negative sentiment. This indicate that they are at a good performance which satisfy
majority of their user.

Table 1. Summary for Amazon and eBay Sentiment Analysis

Platform Positive Neutral Negative Total

Amazon 458 (77%) 63 (11%) 73 (12%) 594
eBay 295 (45%) 301 (46%) 39 (9%) 655

According to WebFx (2021), Amazon scores well for trust, loyal customers, lower fees,
branding opportunities and their fulfilment service. On the other hand, eBay is usually better
for competitiveness, lower fees, loyalty, and fewer restrictions. Amazon has initiate Lightning
Deals, Special Coupons and Prime Deals to 3rd party seller which enable seller to set a discount
for their product. Amazon giving the chance for seller to earn more business by creating sales,
promotion, and coupon code, which eBay lack of. Amazon is seeming to compete with eBay
with facilitating selling and strengthening its affiliates program. eBay had a different approach
on its retailing while Amazon were interested in opening online store where they can sell
products to consumers. Report stated that auction format alone limits the growth of eBay, hence
it started to pursue fixed-price retailing (Krishnamurthy, 2004).

19
Positive Sentiment

Noted the frequent wordlist for positive polarity is rather different for Amazon and eBay due
to the website characteristic. eBay is auction market where buyers and sellers enter competitive
bids simultaneously. Hence, finding shows that eBay are lack of marketing promotion word
come
from the promotion. Customer having positive feedback on the Amazon promotion. This prove
that marketing promotion is one of factor influencing customer satisfaction.

Elan Musk and several celebrities tweet regarding Dogecoin sent this cryptocurrency to a high
record (Browne, 2021). A change.org has also open up a petition previously requesting
Amazon to accept Dogecoin. Recently, Amazon has announced that they will not accept
Dogecoin as a payment method, however third-party applications can purchase Amazon gift
-issued currency. The frequent
word list that appears in amazon can be explained by the properties of the company itself that
served as provider of consumer electronics, online and non-online retail services, and other
products.

Some positive feedback for Amazon adopted from the original tweets include:

Tweet Scoring String Positivity

This is very amazing and great step by thankyou amazing (0.72) 3.20
i used amazon in uae last 4 year its great and great (0.79)
amazing product amazon (0.18)
great (0.79)
amazing (0.72)

Just saw this on Amazon Michael Kors Jet Set amazon (0.18) 0.51
Travel Large Trifold Leather Wallet (Admiral admiral (0.33)
Silver Hardware) by Michael Kors for $69.99

20
 If you've been a Kindle Unlimited subscriber in amazon (0.18) 0.18
the past, Amazon are offering six months for half-
price for returning customers.

Since eBay mainly focus on auction, the frequent word occur are quite related to this activity

competitive as compared to Amazon as they do not sell their own product while Amazon have
their own brand. However, both platforms have a massive reach of audience but with difference

eBay. Nintendo is a Japanese multinational consumer electronics and video game company.
The famous game for this company includes Mario, Pokemon and animal crossing. The
frequent occurrence of this word suggests that the demand for the video games is relatively
high. According to The DealExpert (2020), the Nintendo Switch have no supply available in
the US, hence the cost of the Nintendo Switch on the remaining supply tends to be marked up,
by third-party sellers or resellers. In eBay there are more Nintendo Switch for sale, and mostly
are sold at retail prices.

eBay deals with a wide range of customers and products. Auction facilities, instant buying,
bidding, and classified services are the main service this platform offer. It is a platform where
user can find antiques, collectibles, new and second-hand stuff. Majority of eBay deals are in
their auction section. It is a place where seller can put their unique products on auction. Buyer
from eBay are usually collectors of unique and specific product which is antique and
collectibles (Chaffey, 2021). This explained the frequent word list in the sentiment analysis
eBay which is rather different than that occur in Amazon.

21
Some positive feedback for eBay adopted from the original tweets include:

Tweet Scoring String Positivity

Small vintage glass elephant deskweight Best best (0.82) 1.33

Offers WelcomeCFS7489 WDYT EbayVintage
welcome (0.51)

Super Nintendo SNES Konsole, Super GameBoy, 3 super (0.74) 1.50

Spiele, 2 Controller
super (0.74)

Review Feedback - Item as described, fast delivery , pleased (0.49) 0.50

very pleased. A1 Seller Neandercol ebay book
warfare (-0.31)
history transport wwII warfare germany luftwaffe
nazi aeroplane airplane flight d e

Negative Sentiment

Both Amazon and eBay show relatively low negative sentiment, where negative sentiment are
from minority of the failure, cancelled promotion and shipping.

Some negative tweets from Amazon adopted from the original tweets include:

Tweet Scoring String Negativity

Why Amazon is number one and they will amazon (0.18) -0.90
remain ? They prefer loose money instead of
number (0.08)
doing what you are doing to their customers.
(Tickets opened weeks with no feedback and no loose (-0.33)

fix) coinlist CryptoNews Binance Bitfinex no (-0.31)

How many guys do you have in support no (-0.31)

service?
support (0.44)

22
 But my order was canceled and I never fuck (-0.64) -0.6
received anything. Now is charging my card
amazon (0.18)
again bc I never returned something. How the
fuck so you return something that was canceled
& you never received?! Amazon

Never buy from amazon business account. amazon (0.18) -1.7

They are making fool. Fraud and
fool (-0.49)
misrepresentation of product policy. They
fraud (-0.72)
misrepresentation
(-0.51)

eBay however have built a reputation for hosting scammers in some aspect. This have been
improved after eBay establish term to protect their buyer if the items do not arrive. Amazon is
stricter on their seller regulation where harsh punishment will be given to their seller if they
are found out to be foul of Amazon rules and regulations (Dzieza, 2018).

Some negative tweets from eBay adopted from the original tweets include:

Tweet Scoring String Negativity

paypal is making scam eBay should change its scam (-0.69) -0.69
payment method!

smh (-0.33) -0.33

apparent everybody is having an issue and ebay

Folklore (PlayStation3 PS3 2007) Rare - No no (-0.31) -0.31

Manual Tested eBay UnitedStates Auction
PlayStation Playthusiast ??

23
Suggestions

As a suggestion, Amazon and eBay can reward their customer for taking action like sharing
and hastagging product, experience and review. By doing so, this e-Commerce would have
more user data, increase engagement, and reap the benefit in term of purchase rate and order
review. Data have shown that most of the time, customer gain more information from review
and opinion as compared to the description on the website itself. The opinion of users are said
to influence the decision of another buyer (Helverson, Abramczuk, Kopec & Nielek, 2018).
Besides, business could offer campaign which could attract more customer such as year end
sales and promotion. It is also important for business to stay ahead of response as social media
is quick and customer are using them to discuss their experience positive or negative and it is
visible to their whole following. Customers are usually expecting response withing hours, so it
would be helpful for brands to connect it them by responding to all types of feedback quickly
on whatever platform the customer are using.

24
5.0 Conclusions

With the increasing of the market competition, sentiment analysis become an important process
to understand what consumers think about a product or brand. Sentiment analysis can assist
organization to understand what their users think and feel about their brand. Review or opinion
can be collected from difference source such as social media platform, review sites, apps stores
and eCommerce stores. One of the tools for sentiment analysis is Rapid Miner which is capable
of mining online opinion for sentiment analysis. Vader is a model used for text sentiment
analysis which is sensitive for polarity and intensity of emotion. It relies on a dictionary that
maps lexical features to emotion intensities known as sentiment scores. The scores are finalized
and used to classify the opinion into positive, negative, or neutral opinions. However, sometime
labelling word as positive or negative alone is not enough for any decision making, hence it is
important to investigate the reason behind the polarity of the opinion (Poonguzhali, Waldiya,
Vinothini & Livisha, 2018).

Polarize the online opinion to understand the popularity of a marketplace is important to

understand the performance and to improve the user experience. In this project, the sentiment
analysis of Amazon and eBay are classified according to positive, negative, and neutral. The
finding is presented in the form of histogram and word cloud. Result can be used to identify
the overall user experience of the platform as well as to recognize the reason for the positive,
negative, or neutral sentiment.

From the data obtained, the majority sentiment for Amazon is positive while the main sentiment
for eBay is neutral. Though the difference between Amazon and eBay is in Amazon is a retailer
selling product to consumer while eBay act as an auction house where consumer congregate to
sell to one another, they are companies of direct competitor. Study reviews that eBay tend to
receive more visitor as compared to Amazon back in 2002 holiday season. eBay has grown
approximately 167 million buyer and around 25 million sellers (The Strategy Watch, 2021).

25
 5.1 Limitation

The limitation of this project include:

i. Limitation of Vade approach:

Misspellings and grammatical mistakes may cause the analysis to overlook important
words or usage.
Sarcasm and irony may be misinterpreted
Analysis is language specific.
Discriminating jargon, nomenclature, memes, or turns of phrase may not be
recognized.

ii. Data collection might be limited due to time constraints.

5.2 Recommendations

For further analysis, sentiment analysis can be done on the official webpage for a more
comprehensive data collection. More data can be collected at different time being. Besides,
clustering process might need towards the tweets gathered to identify more suitable dimension
to represent the online platform quality that influence the customer feedback. Furthermore,
customer rating can be included to provide more useful information to improve customer
experience on the platform. Sentiment analysis can be great benefit to the industry and require
researcher to gather less time consuming, cutting down the expenses incurred using surveys,
questionnaires, interviews, market research and trends.

Below is how business can benefit from sentiment analysis:

Competitive Analysis Sentiment analysis in business allows the business to find gaps in
their marketing strategy, manage their brand reputation, and zero
in on key areas where customer sentiments are positive or negative.

Brand Perception Knowing the customer and understanding them is very important
for building and maintaining a positive brand perception.
Businesses can grow only when they truly understand the people

26
 using their products or services. Besides, quick action can be take
one negative sentiment is detected before they turned into disaster.

Product Insight Like

absolutely essential for a brand to know what about their product

(Bianchi, 2021)

27
References

Bianchi, N. (2021) 6 Sentiment Analysis Real-World Use Cases. Retrieved from

https://www.repustate.com/blog/sentiment-analysis-real-world-examples/

Browne, R. (2021). CNBC. Tweets from Elon Musk and other celebrities send dogecoin to a
record high. Retrieved from https://www.cnbc.com/2021/02/08/tweets-from-elon-
musk-and-celebrities-send-dogecoin-to-a-record-high.html

Chaffey, D. (2021). Smart Insight. eBay marketing strategy case study. Retrieved from
https://www.smartinsights.com/ecommerce/ecommerce-strategy/ebay-case-study-2/

Dzieza, J. (2018). The Verge. Prime and Punishment. Retrieved from

https://www.theverge.com/2018/12/19/18140799/amazon-marketplace-scams-seller-
court-appeal-reinstatement

GmbH, R., 2021. Search Twitter - RapidMiner Documentation. [online] Docs.rapidminer.com.

Availableat:<https://docs.rapidminer.com/latest/studio/operators/data_access/applicati
ons/twitter/search_twitter.html>

Hall, M. (n.d.). Amazon.com | History & Facts. Encyclopedia Britannica. Retrieved May
30,2021, from https://www.britannica.com/topic/Amazoncom.

Helversen, B., Ambramczuk, K., Kopec, W., & Nielek., R. (2018). Influence of consumer
reviews on online purchasing decision in older and young adults. Decision Support
System. 113(1-10).

Krishnamurthy, S. (2004). A Comparative Analysis of eBay and Amazon.

10.4018/9781591401605.ch003.

Poonguzhali, R., Vishal Waldiya, S., & Vinothini, K. L. (2018). Sentiment Analysis on
LinkedIn Comments, International Journal Of Engineering Research & Technology
(Ijert) Iconnect, 6(7).

Sayce, D. and Ltd., P., 2021. The Number of tweets per day in 2020 | David Sayce. [online]
David Sayce. Available at: https://www.dsayce.com/social-media/tweets-day/

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Verma, T., Renu, R., Gaur, D.,
International Journal of Applied Information Systems, vol. 7, pp. 16-18, 2014.

Vuleta, B., 2021. How Much Data Is Created Every Day? [27 Powerful Stats]. [online]
SeedScientific. Available at: <https://seedscientific.com/how-much-data-is-created-
every-day/>

WebFX. (2021). Amazon vs eBay for business: Which one is better? Retrieved from
https://www.webfx.com/amazon/ebay-or-amazon-for-businesses.html

Zitnik, M. (2012). Using sentiment analysis to improve business operations. XRDS:

Crossroads, The ACM Magazine for Students, 18(4),
42. doi:10.1145/2173637.2173655

29
Appendices

Appendix I Top 50 Frequent Word in Amazon Positive Sentiment

word in documents total word in documents total

amazon 432 477 pinterest 17 17
discount 103 104 socialmedia 17 17
offer 79 80 dogearmi 16 16
dogecoin 34 56 linkedin 16 16
listen 43 44 walmart 16 16
giftidea 35 36 dogecoinris 15 15
affiliatemarket 31 31 dogedai 15 15
cryptocurr 17 31 famili 14 15
coupon 27 30 learn 15 15
pakistan 20 29 tiktok 15 15
blast 25 25 unitedst 15 15
catch 25 25 order 13 14
check 25 25 romanc 11 14
pretti 24 25 gamer 8 13
review 18 25 seller 12 13
women 25 25 store 12 13
bitcoin 24 24 avail 12 12
blackpandora 24 24 brand 12 12
radio 24 24
xperienc 24 24
control 17 23
facebook 23 23
twitter 23 23
light 15 22
nowplai 22 22
kindl 20 20
crypto 19 19
shirt 19 19
black 18 18
instagram 18 18
product 18 18
author 17 17

30
Appendix II Top 50 Frequent Word in Amazon Negative Sentiment

word in documents total word in documents total

amazon 47 52 accident 2 2
discount 7 7 activ 2 2
listen 7 7 adult 2 2
price 6 6 associ 2 2
nowplai 5 5 attempt 2 2
offer 5 5 blaster 2 2
product 5 5 buyingnud 2 2
water 3 5 cashapp 2 2
account 4 4 charg 2 2
famili 3 4 choic 2 2
follow 4 4 collect 2 2
order 4 4 conflictu 2 2
review 3 4 coupon 2 2
toddler 3 4 cumtribut 1 2
worker 4 4 ebook 2 2
black 3 3 effect 2 2
block 3 3 europ 2 2
cancel 2 3 explorepag 1 2
check 3 3
consum 2 3
dropbox 2 3
gucci 1 3
notori 3 3
pakistan 1 3
paypal 3 3
peopl 3 3
puzzl 1 3
return 2 3
sellingnud 3 3
stake 1 3
violat 2 3
white 2 3

31
Appendix III Top 50 Frequent Word in eBay Positive Sentiment

word in documents total word in documents total

collect 48 67 trade 7 8
nintendo 55 66 edeal 7 7
auction 48 48 offer 7 7
playstat 37 40 retro 7 7
unitedst 40 40 style 6 7
search 36 36 supermariobro 6 7
searchncollect 35 35 supernintendo 7 7
vintag 21 27 system 6 7
super 19 23 welcom 7 7
antiqu 10 19 batman 3 6
pokemon 12 18 black 6 6
craft 8 16 charizard 6 6
camera 6 15 consol 6 6
comic 13 15 control 5 6
jewelryandwatch 13 13 digit 6 6
pleas 13 13 great 6 6
video 12 12 mariobro 6 6
amazon 11 11 popFigureur 6 6
nintendod 11 11
statu 4 11
check 10 10
ebayvintag 10 10
gamecub 10 10
marvel 6 10
travel 7 10
walmart 10 10
coupon 9 9
discount 9 9
mario 9 9
comicbook 8 8
follow 8 8
funko 7 8

32
Appendix IV Top 50 Frequent Word in eBay Negative Sentiment

word in documents total word in documents total

auction 23 23 australia 2 2
collect 18 18 camera 1 2
search 16 16 canada 2 2
searchncollect 15 15 charizard 2 2
unitedst 15 15 civil 2 2
antiqu 4 8 collectibletoi 2 2
limit 8 8 collector 2 2
retro 7 7 comment 1 2
retrotoi 6 6 death 2 2
Figureur 5 5 ebaysel 2 2
funko 3 5 factori 2 2
nintendo 5 5 green 2 2
papermonei 5 5 japan 2 2
playstat 3 5 jewelryandwatch 2 2
gemston 4 4 johnni 2 2
ninthusiast 4 4 lightsab 1 2
pokemon 3 4 limitededit 2 2
retrotoysearch 4 4 metal 1 2
silver 4 4
complet 3 3
facet 3 3
funkopop 3 3
hasbro 3 3
record 3 3
toysandhobbi 3 3
unitedkingdom 3 3
videogam 3 3
vinyl 3 3
ablaz 2 2
accessori 2 2
album 2 2
ametrin 2 2

33