Professional Documents
Culture Documents
Level - IV
Information Sheet # 1
change request
1 Introduction
A change request is a document containing a call for an adjustment of a
system. A change request is declarative, i.e. it states what needs to be
accomplished, but leaves out how the change should be carried out.
Important elements of a change request are an ID, the customer (ID), the
deadline (if applicable), an indication whether the change is required or
optional, the change type and a change abstract which is a piece of
narrative.
Problem reports that identify bugs that must be fixed, which forms
the most common source. (Note: A software bug is the common
term used to describe an error, flaw, mistake, failure or fault in a
computer program or system that produces an incorrect or
unexpected result or causes it to behave in unintended ways.
System enhancement requests from users,
Events in the development of other systems,
Changes in underlying structure and or standards (e.g. in software
development this could be a new operating system), and
Demands from senior management.
The proposed changes are reviewed against current and future business
requirements.
System data are examined, with work team, in order to select appropriate
changes to be carried out.
Stopping smoking is a problem when you decide you want to stop but cannot.
Problem solving is a process and skill that you develop over time to be used when needing to
solve immediate problems in order to achieve a goal.
There are many different ways to solve a problem, however all ways involve a series of steps.
The following is a seven-step problem solving model:
Firstly you need to identify and name the problem so that you can find an appropriate
solution. You may not be clear of what the problem is or feel anxious/confused about what is
getting in the way of your goals. Try talking to others, as this may help you identify the
problem.
When you are clear about what the problem is you need to think about from different angles.
You can ask yourself questions such as:
Seeing the problem in different ways is likely to help you find an effective solution.
Once you have thought about the problem from different angles you can identify your goals.
What is it that you want to achieve? Sometimes you may become frustrated by a problem and
forget to think about what you want to achieve. For example, you might become ill, struggle
to complete a number of assignments on time and feel so unmotivated that you let due dates
pass.
If you decide your goal is to improve your health that will lead to different solutions to those
linked with the goal of completing your assignments as soon as possible. One goal may lead
you to a doctor and another may lead you to apply for extensions for your assignments. So
working out your goals is a vital part of the problem solving process.
Step 4: Look at Alternatives
When you have decided what your goal/s is you need to look for possible solutions. The more
possible solutions you find the more likely it is that you will be able to discover an effective
solution. You can brain-storm for ideas. The purpose of brain-storming is to collect together a
long list of possibilities. It does not matter whether the ideas are useful or practical or
manageable: just write down the ideas as they come into your head. Some of the best
solutions arise from creative thinking during brain-storming. You can also seek ideas about
possible solutions by talking to others. The aim is to collect as many alternative solutions as
possible.
From the list of possible solutions, you can sort out which are most relevant to your situation
and which are realistic and manageable. You can do this by predicting the outcomes for
possible solutions and also checking with other people what they think the outcomes may be.
When you have explored the consequences, you can use this information to identify the
solution which is most relevant to you and is likely to have the best outcomes for your
situation.
Once you have selected a possible solution you are ready to put it into action. You will need
to have energy and motivation to do this because implementing the solution may take some
time and effort. You can prepare yourself to implement the solution by planning when and
how you will do it, whether you talk with others about it, and what rewards you will give
yourself when you have done it.
Step 7: Evaluate
Just because you have implemented the best possible solution, you may not have
automatically solved your problem, so evaluating the effectiveness of your solution is very
important. You can ask yourself (and others):
If the solution was successful in helping you solve your problem and reach your goal, then
you know that you have effectively solved your problem. If you feel dissatisfied with the
result, then you can begin the steps again.
You can solve problem anytime you experience a challenge or have a goal to achieve. You
can use the problem solving model to look for solutions to concerns connected with your
study or other aspects of your life. You can take the problem solving steps by yourself, with a
friend or others. Problem solving with others is often very effective because you have access
to a wide variety of viewpoints and potential solutions. The problem solving model is a useful
resource for you to utilise in all aspects of your life and when dealing with challenging
situations.
Problem solving requires two distinct types of mental skill, analytical and creative.
Intuition - the ability to draw conclusions based on impressions and feelings rather
than hard facts. It is a characteristic of right-brain thinking and some people rely on it
more than others.
Incubation - the period between stopping conscious work on a problem and the
time when we become aware of a solution or part solution. People struggling with
problems often suddenly become aware of a solution after a period of incubation,
during which the mind is occupied by other things.
Invention - the creation of new, meaningful ideas or concepts.
Innovation - putting new ideas or concepts to a practical use, as in the development
of a new product or service.
1.6.Developing recommendations
There may be different recommendations to solve a single problem, develop/collect
these recommendations from your work team, your experience, etc to get the best
solution.
Preparation of training
Once a training organization has accepted its role to deliver the training for the apprenticeship
or traineeship, it needs to assist all parties to prepare for training. This includes:
Resource assessment: The training organization must assess the employer's
training resources to ensure the facilities, range of work, supervision and training is
adequate for the school-based apprentice or trainee to achieve the outcomes of the
training plan.