Joseph Robert Fernandez Contact: +91 9617199688

Email : josephfernandez666@gmail.com
Address: Bhopal, Madhya Pradesh

Summary
More than 4 years of work experience in Operations and Vendor management Process. My area of
expertise is Backend Support, E- Commerce Business Operations Process, Customer Service and
Complaint Handling.

Work Experience
Company Name: Net ambit Info source Pvt Ltd
Profile: Key Account Manager (Meesho)
Department: Operations (Monetization Department) (Jan 2022 – Current)
Job Role: -
 Developing advertising strategies to increase buyer interest in products or services.
 Monitoring project progress, from planning to execution, to ensure it remains focused and
effective.
 Providing expert advice on marketing and advertising methods for new or existing products or
services.
 Collecting and analyzing data and presenting it to other parties, including management and
clients.

Company Name: Startek Aegis Customer Support Services Pvt. Ltd.

Profile: Senior Executive (Flipkart RE Process)
Department: Operations (Oct 2020 –Jan 2022)
Job Role: -
 To handle the Queries Via outbound Call.
 To Provide the Information related to product and services.
 To Maintain and record the Interaction with the sellers.
 Conduct research to identify new markets and customer needs.
 Develop a growth strategy focused both on financial gain and customer satisfaction.
 Planning and overseeing new marketing initiatives, also making proposals for clients.

Company Name: Vector Tutorials

Profile: Home Tutor (April 2019 to Sep 2020)
Job Role: -
 Provided creative and proper study aides and techniques to assist student with future
assessments.
 Assisted student on their assignments for basic understanding.
 Reviewed mistaken questions to prepare for preventable errors.
 Convey the proper status of students to their parents daily and preparing lesson plans or
learning modules for tutoring sessions according to students' needs and goals.
Company Name: Jason Consultancy
Profile: Collection Executive
Department: Operations (Jan 2016 to June 2017)
Job Role: -
 Achievement of Collection Budget and supervision.
 Random verification of the files submitted to back office, also Prepare Field Verification Report.
 Planned and conceptualized various strategies to achieve business goals aimed towards the
growth in business volume and working with team for ensuring smooth completion of all
activities.
 Present and review monthly performance on select business parameters as per MIS received.

Project Details
Institute: Central Institute of Plastic Engineering and Technology, Bhopal
Project Title: CAD Using AutoCAD 2008 / CNC Machine Programming and practice
Profile: Trainee
Duration: 23rd Aug 2012 to 23rd Sep 2012 / 10th Sep 2012 to 5th Oct 2012
Details: The training program consists of learning of CAD software which is used in different
industries for the purpose of designing of products along with software learning and CNC machine
programming

Additional Qualifications
 Completed German Language Training Programmed (A-1 Level) conducted by Swami
Vivekananda Library, Bhopal
 Participated in I C Engines workshop conducted by Sagar Institute of Science & Technology,
Bhopal
 Successfully completed Vocational Training at Coach Care Center, carriage & wagon depot
Jabalpur in West Central Railway.

Extra-Curricular Activities
 Participated in INDO-LANKA International Match Exposure & Cultural Exchange Program
organized by the Cricket Center Academy, Colombo, SL
 Participated in Corporate Cricket League 2019 held at LNCT University, Bhopal
 As a member of NGO, Participated in various CSR activities.

Computer Skills
Operating Systems: Well versed with Windows 7,8,10 (MS Office)
Educational Credentials
LLB (Bachelor of Law) (2018-2021)/ LNCT University, Bhopal
Percentage - 65%

BA (Hons) Public Administration (2015-2020)/ IGNOU, Bhopal

Percentage – 52%

BE (Mechanical Engineering) Rajiv Gandhi Produyogiki Vishwavidhyalaya (2011-2018)

Laxmipati Institute of Science & Technology, Bhopal
Percentage - 65%

SSC (CBSE) (2010-2011)/ HEMA Higher Secondary School, Bhopal

Percentage - 51%

HSC (CBSE) (2008-2009)/ St. Xavier’s Higher Secondary School, Bhopal

Percentage - 58%

Personal Detail
Date of Birth: 19th March 1993
Marital Status: Unmarried
Strengths: Adaptable, Hard Working, Result Oriented
Languages Known: Hindi, English, Malayalam and German A-1 Level
Hobbies
 Playing Cricket
 Social Work and Volunteering
 Reading Newspaper

Declaration:
I do hereby declare that the above given statements are true and correct to the best of my
knowledge.

Joseph Robert Fernandez