Arindam Mitra

Mailing Address : D-4, 1403, Nirala Aspire, Sector 16C, Gr. Noida West, UP - 201308
Phone: +91-9910622661, E-mail: arindam.mitra1012@gmail.com

PROFILE SNAPSHOT
I bring on the table a decade of experience in Learning, Training, and OD with exposure to various
industries like Home Furnishing, Retail, Manufacturing & Engineering, Education, Consumer
Durable, and IT. I specialize in soft skills and behavioral training, but also have substantial
experience in sales-oriented product & retail training, software navigation training, and process
training. I also specialize in content development for the aforesaid. Additionally, I hold a
certification/diploma in T&D from ISTD - Delhi chapter. Currently working with Sleepwell, as a
National Training Lead.
DETAILED PROFESSIONAL PROFILE
Employer 1: Sheela Foam Ltd. (Sleepwell)
Job Title: Team Manager, Channel Training
Duration of service: May 2019 – till date
Key Responsibility Areas:
 Spear-heading Learning & Development for the organization’s Dealer Division at a Pan-
India level
 Responsible for handling a team of 4 Regional Trainers across the country. Evaluation of
their session efficacy and their Training Needs Analysis (TNA)
 Conducting Train-The-Trainer programs for each Regional Trainer
 Prepare, formulate and assign training budget for each Zone and Regional Trainer
 Setting up a Training Calendar for Pan India execution by the Regional Trainers and sales
team, and ensure adherence by the team
 Pan India initiation of major T&D interventions and ensuring on ground execution by the
Regional Trainers and Sales Team
 Conducting TNA for the Sales Team, Customer Care Team, and Operations Team; in
partnership with the Zonal Heads and/or Top Management.
 Planning, designing and developing training curriculum for the Sales Team, Customer Care
Team, and Operations Team
 Training curriculum and content usually consists of Retail Training Modules, Soft Skills
Training Modules, Role-Plays and Product Training Modules for our authorized dealers and
their employees, and also the organization’s new & existing employees
 Strategize, design, develop and manage training & evaluation content, on the company’s
LMS portal for E-Learning interventions to the staff and dealers Pan India
 Acting as SME in various marketing campaigns and branding initiatives all across the
country by the Corporate Marketing Team
 Adopted and overseeing a 360° development of 9 EBO stores Pan India under a pilot project
 Derive and analyze data from company’s ERP/ SAP/ E-Learning Portal for better action
planning
Employer 2: Ceasefire Industries Pvt. Ltd.
Job Title: Manager, Training
Duration of service: April 2017 – May 2019
Key Responsibility Areas:
 Heading Learning & Development for the organization’s Dealer Division, Pan-India
 Handling a team of 2 trainers responsible for conducting virtual classroom sessions and
telephonic evaluations; and 1 MIS executive for data crunching and reporting Pan India
 Conducting Train-The-Trainer programs for each trainer
 Training Delivery and Content Development of Soft Skills and Behavioral Training
Modules, and Technical Product Training Modules for dealers and their employees, new &
existing employees in various verticals of the organization
 Creation of Training Video and E-Learning content of the organization’s in-house LMS and
E-learning platform
 Training Authorized Dealers and Company employees on the organization’s ERP Software
& Mobile App by way of classroom sessions as well as blended sessions for their employees
 Content Development and delivery of Process Training interventions for the entire support
staff of the organization
 Acting as SME in various marketing campaigns and branding initiatives all across the
country by the Corporate Marketing Team
 Responsible for ensuring training of the entire Training Team (including self) on Fire Tests
of Fire Fighting Systems, Fire Safety Audits, and on new products as and when they get
launched
 Conducting and assisting departmental-audit (internal & external) for ISO, EN and LPCB
requirements

Employer 3: Hi-Tech Institute of Engineering & Technology (HIET), Ghaziabad

Job Title: Corporate Trainer
Duration of service: July 2016 – April 2017
Key Responsibility Areas:
 Leading the CCP (Corporate Connect Program) and L&D department for the institute and
ensure adequacy of trainers
 Training Delivery and Content Development of Soft Skills Training Modules for student and
preparing them for Campus Placements.
 Conducting LDP sessions for the college faculty members
 Preparing Training plan based on discussions with Department Heads and faculties
 Designing video-based sessions for students of the institute as self-help courses
 Delivering modules like communication, resume writing, mock interviews, GD's,
presentation skills, grooming, email etiquette, and spoken English.
 Conducting Mock Sessions of Interview and GD, for the students who are up for campus
placements
 Giving constructive feedback to students in real time and thereby formulating an action plan
for their self-improvement
Employer 4: Eureka Forbes Ltd.
Job Title: Officer, Training & Development
Duration of service: February 2012 – July 2016
Key Responsibility Areas:
 Training Delivery and Content Development of Behavioral Training Modules – (including
presentations, training activities, exercises and games, handouts, and trainer’s notes) for
company’s sales and support staff
 Mapping Training needs of employees by analyzing LDC reports which are carried out by
the National HR Team on the Sales Team during the annual Fast Track Promotion board and
LDP sessions
 Conducting TNA based upon one-on-one interviews with SBU Heads and Regional Heads
 Spearheading an internal staff competition (111 Days Challenge) linked to their performance
and variable pay
 Handling a team of 35 trainers All India for their training activities and weekly reporting, so
as to analyze training interventions and their frequency
 Deducing the trainers’ variable pay as per the training initiatives during the corresponding
month
 Analyzing, reporting and spearheading of various OD initiatives in the organization
 MIS management for the department

Employer 5: Vestige Services Pvt. Ltd.

Job Title: Executive, HR (as an intern)
Duration of service: February 2010 – February 2012
Key Responsibility Areas:
 Handling Recruitment of BDE’s
 Recording and maintaining attendance and renumerations
 Assisting the Operations Manager in performance appraisal
 Training BDE’s on email writing skills and telephone/ videoconference etiquette
 Preparing Monthly Reports and MIS for the aforesaid

PROFESSIONAL ACHIEVEMENTS:
 Have been given an additional responsibility of a 360° development of 9 EBO stores Pan
India under a pilot project, in Sheela Foam Ltd.
 Spearheaded the setting up and streamlining of E-Learning and LMS in Sheela Foam Ltd.
 Worked as a founding member for the Retail Excellence Program in Sheela Foam Ltd. for all
EBO counters Pan India
 Streamlined the process of In-Store Salesman Training and brought up the trained percentage
from 40% to 85% on an average in Sheela Foam Ltd.
 Introduced a concept of incentivizing training for Dealers’ Sales-Staff in Sheela Foam Ltd.
  Brought up “dealers trained vs appointed” in a month ratio from 60% to 94% during the first
year of joining, in Ceasefire Industries (2017-18); training cumulatively 180+ dealers
 Was awarded the responsibility of being the editor-in-chief for the company newsletter in
Ceasefire Industries; in April 2018
 Worked on and developed an Internal Certification program for Sales Team on a specific
product line of Eureka Forbes; in February 2015. The same is being followed to this day.
 Developed a Series of Training Videos on Sales Tips for Frontline Salespeople. The same
was launched nationally across Eureka Forbes in April 2014
 Developed 8 Ready-To-Use Behavioral Training Programs. These were rolled out for SBU
Trainers in Eureka Forbes all over the country in April 2013
 Designed and compiled a complete book on customer engagement as a training tool for
salespeople of Eureka Forbes. The book’s national launch across the organization was held in
April 2013.

PERSONAL DETAILS
Date of Birth - 13th Feb. 1989
Education: -
Diploma in T&D from ISTD, Delhi Chapter (2020)
PGDM in HR + Mkt. from ITS, Ghaziabad (2010-12)
B. Com from Allahabad University (2007-10)
Schooling from St. Joseph’s College, Allahabad (2007)
- Creative Writing, Photography, Singing, Sketching

DECLARATION
I hereby declare that the above information is the latest and true to the best of my knowledge.