Bahasa Inggris

M Bahrul Ilmih (21001001)

Putri Indriani (21001011)

Wulan Patricia ( 21001015)

Refusal of order letter definition

When seller writes a letter to the customer expressing his inability to supply the ordered goods, it
is known as order refusal letter.

Although sellers expect more and more orders from customers, they may not entertain all the
orders placed by customers. In some cases, sellers reject orders.

There are many reasons for refusal such as:

If the conditioned order is not acceptable to the seller

If the stock is inadequate.

If there is any possibility of a price rise in the near future.

If the buyer is undesirable to the “seller

If the seller has doubts about the transaction behavior of the buyer.

The language of such a letter must be courteous enough to refuse the buyer. There should be a
positive approach so that goodwill is not hampered.

Generic structure

• heading (date)

• receiver

• a subject line, that helps the recipient to understand your purpose at once
• a salutation, “ dear mr/mrs, dear sir/madam……….”

• Thankyou note, “We thank you for your order…”

• Rejection statement, “ But we regret to inform you that…..

• item change statement

• close with “sincerely”

example

Beverage Hill Co. Ltd.

Gajipur Main Road, Gajipur

10th March,04

Manager

Proctor Food Ltd.

20, Dhanmondi, Dhaka-1417.

Sub: Refusal of Order NoKV31/04

Dear Sir,

We thank you for your order No: 0/31/04 dated March 1, 04 for 2,000 packets of Apple Juice @
Tk. 100 per packet on or before March 20, 04.

But we regret to inform you that we are unable to supply you the goods within the time specified
because our stock of apple Juice has been exhausted and the replenishment of stock will take at
least one (1) month time.

Under these circumstances, we can supply you with the goods only if you extend the time of
supply by one month.

Yours faithfully

MR. RAFIQUE

Sales Service Manager,

Beverage Hill co. Ltd.

Question

1. Mention one general structure of refusal of order letter!

a. a subject line

b. font

c. introduction

d. sentence group

2. State the reasons for refusal such as:

a. Please take

b. If the stock is inaequate

c. message back

d. Do not slam

3.The correct definition of rejection of order letter is?

a. .When seller writes a letter to the customer expressing his inability to supply the ordered
goods, it is known as order refusal letter.

b. When a seller writes a letter to a customer confirming his ability to provide the goods ordered,
it is known as an order letter.

c. surat yang ditulis untuk mengundang individu ke acara tertentu

d. the seller's ability to provide the goods that the customer wants to order

4.What language should be used in writing the request letter?

a. polite

b. Rough

c. snapped
d. all answers are correct