You are on page 1of 35

CAPÍTULO DE CORTESÍA

OsoTrava
Oso Trava

HAZLO
HAZ LOQUE
QUEIMPORTA
IMPORTA
!"#$%&'('#)*+*#(,-./*+#0#1,1,+#23*#1,(*#(.#4+*45-
!"#$%&'('#)*+*#(,-./*+#0#1,1,+#23*#1,(*#(.#4+*45-

CAPÍTULO DE CORTESÍA
6789:;<=>#?#@!:!6=7A#@!#BC>7:
D=*E#"'#F2.#,$)'+&*G#
6')0+,HI&#J#KLKM#)'+#7-'#>+*1*
:.H,-&+'N#LOPKLKMPMLLQMOLQORLLPLM##
;ASTN#UVWXLVUURVXQM#

>'('-#"'-#(.+.4I'-#+.-.+1*('-Y#
A,3#",$,&*+#"'-#(.+.4I'-#(.#*2&'+#+.-.+1*('-#*3&.+,'+$.3&.Z#3,3H23*#
)*+&.# (.# .-&*# )2[",4*4,\3# )2.(.# -.+# +.)+'(24,(*Z# *"$*4.3*(*# '#
,3&+'(24,(*#.3#23#-,-&.$*#(.#+.42).+*4,\3Z#'#&+*3-$,&,(*#.3#42*"F2,.+#
]'+$*# '# )'+# 42*"F2,.+# $.(,'# ^.".4&+\3,4'Z# $.4_3,4'Z# ]'&'4'),*('Z#
H+*[*4,\3Z# .-4*3.'# 2# '&+'`Z# -,3# ."# )+.1,'# ).+$,-'# )'+# .-4+,&'# (."#
)+'),.&*+,'# (.# "'-# (.+.4I'-# (.# *2&'+# (.# .-&.# ",[+'Y# a*# .b)"'+*4,\3Z#
(2)",4*4,\3# 0# (,-&+,[24,\3# (.# .-&.# ",[+'# *# &+*1%-# (.# ;3&.+3.&Z# '# )'+#
42*"F2,.+#'&+'#$.(,'#-,3#."#).+$,-'#(."#*2&'+#.-#,".H*"#0#)23,[".#)'+#
"*#".0Y#8'+#]*1'+Z#4'$)+.#-\"'#"*-#.(,4,'3.-#.".4&+\3,4*-#*2&'+,E*(*-#
0# 3'# )*+&,4,).# 3,# *",.3&.# "*# ),+*&.+c*# .".4&+\3,4*# (.# "'-# $*&.+,*".-#
)+'&.H,('-#)'+#(.+.4I'-#(.#*2&'+Y#A.#*H+*(.4.#-2#*)'0'#*#"'-#(.+.4I'-#
(."# *2&'+Y# !"# .(,&'+# 3'# &,.3.# 3,3Hd3# 4'3&+'"# 0# 3'# *-2$.# 3,3H23*#
+.-)'3-*[,",(*(# )'+# "'-# -,&,'-# e.[# (.# &.+4.+'-# '# -2-# 4'3&.3,('-Y

CAPÍTULO DE CORTESÍA
!"#$%#&'"
!"#$%&%'YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#U

()*"%+,--.#)'YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MR

!/012'34'5(0266(78'YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#OL

69:;*,$%'3#
f@\3(.#.-&_-g#YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#OW

69:;*,$%'<#
fB#(\3(.#1*-g#YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#VL

!/012'<4'=>?(=(281>'YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#UL

69:;*,$%'@#
6+.*#."#&,.$)'#F2.#3.4.-,&*-#YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#UK

69:;*,$%'A#
>'$*#*44,'3.-#(.#,$)*4&'#YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MMX

!/012'@4'B(C8(D(6/5>'YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MOX

69:;*,$%'E#
>2-#('-#[*&*""*-#YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MOW

69:;*,$%'F#
6+.*#&2#4\(,H'#).+-'3*"#YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MXK

6.G""G'
=*4.+#$.3'-Z#&.3.+#$_-#0#1,1,+#$.h'+Y#
=*E#"'#F2.#,$)'+&*#YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MVR

2:;$%&%'YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MWK

/&"9+G-.H.G)*%I'YYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY#MWV'

CAPÍTULO DE CORTESÍA
CAPÍTULO 1
¿DÓNDE ESTÁS?

CAPÍTULO DE CORTESÍA
! !$)+.3(.+c*-# 23# 1,*h.# -,3# -*[.+# *# (\3(.# 1*-g#
iA.H2+*$.3&.#3'j#9#.3#"*#1,(*Z#$24I*-#1.4.-#)2.(.-#
3'# -*[.+# *# (\3(.# 1*-# ^$.# I*# )*-*('# *# $c`# ).+'Z# )'+# "'#
$.3'-Z# (.[.-# -*[.+# (\3(.# .-&_-# )*+*# .$).E*+# *# &+*E*+#
23#(.-&,3'#*#)*+&,+#(.#*IcY#

k6'$)+2.[*#&2#)23&'#(.#)*+&,(*l#.-#."#+.F2,-,&'#F2.#&.#
),(.3#"*-#*)",4*4,'3.-#(.#$'1,",(*(#)*+*#)'(.+#"".1*+&.#*#
42*"F2,.+#"2H*+m#3'#)2.(.-#"".H*+#*#3,3Hd3#"*('#-,#3'#-*[.-#
(.#(\3(.#.-&_-#-*",.3('Y#A,3#.$[*+H'Z#$24I*-#).+-'3*-#
-.# -,.3&.3# *# "*# (.+,1*# .3# -2# 1,(*Z# -*".3# *# &+*[*h*+# (2+'#
&'('-#"'-#(c*-#0#kI*4.3#4'-*-lZ#).+'#3'#)*+.4.3#"".H*+#*#
3,3Hd3#"2H*+#F2.#1*"H*#"*#).3*Y#8'+#.-'Z#."#)+,$.+#)*-'#(."#
$%&'('#@nA#.-#&.3.+#&2#)+'),'#<8AZ#.-&*[".4.+#&2#)23&'#
(.#)*+&,(*#0#."#"2H*+#*('3(.#F2,.+.-#"".H*+Y#!-.#"2H*+#F2.#
&.#I*+_#1,1,+#"*#1,(*#F2.#1.+(*(.+*$.3&.#F2,.+.-Y

"#$#"%&'
=*4.# 23# &,.$)'Z# .3# 23'# (.# "'-# H+2)'-# F2.# *-.-'+'Z#
<2-&*1'Z# 23# .$)+.-*+,'# *+H.3&,3'Z# $.# )+.H23&\# 4\$'#
)'(c*# I*4.+# "'# $,-$'# F2.# B[+*I*$# a.10Z# 23'# (.# $,-#
,31,&*('-#*"#!"#$%&'Y#

!3#KLMRZ#a.10#-*",\#(.#82.+&'#8*"'-Z#!-)*/*Z#*#['+('#(.#
-2#).F2./'#['&.#k6*-4*+,&*lY#MLQ#(c*-#(.-)2%-Z#*++,[\#*#

CAPÍTULO DE CORTESÍA
####() ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

6*34d3Z#n%b,4'Y#:.4'++,\#WKLL#5,"\$.&+'-#+.$*3('#-'"'#0#
"*#)"*3.*4,\3#(."#1,*h.#".#&'$\#-.,-#*/'-Y#a.#+.-)'3(c#F2.Z#
.3# ."# .),-'(,'Z# B[+*I*$# $.# 4'$.3&\# F2.# -,$)".$.3&.#
-.#4'$)+'$.&,\Y#8*+*#%"Z#3234*#.b,-&,\#"*#)'-,[,",(*(#(.#
+.H+.-*+Y#>.3c*#"*#$.&*#4"*+*Z#."#4'$)+'$,-'Z#0#)2-'#&'(*-#
-2-#.3.+Hc*-#)*+*#"'H+*+"'Y#

82.(.-# .-424I*+# ."# .),-'(,'# (.# 6+*45-# 4'3# B[+*I*$#


a.10#.3'J9K$%L,G.H:%"*9M-%HNH9*G".9$GI

a*#)+.H23&*#(.#<2-&*1'#-.#+.].+c*Z#.3#+.*",(*(Z#*#4\$'#
)'(+c*#4'$)+'$.&.+-.Z#-,#3'#.-&*[*#-.H2+'#(.#F2.#(.-.*[*#
"".H*+#*#.-.#"2H*+Y#!-*#.-#23*#)+.H23&*#1.+(*(.+*$.3&.#
)+']23(*Z#)'+F2.#-,#3'#.-&_-#4'31.34,('#(.#*(\3(.#1*-#
' )'+# F2%# F2,.+.-# "".H*+# *IcZ# .-# (,]c4,"# F2.# (.(,F2.-# ."
.-]2.+E'# 3.4.-*+,'Z# ."# .3]'F2.Z# "*# .3.+Hc*# 0# "*# )*-,\3Z
4'$'#)*+*#-2).+*+#&'('-#"'-#'[-&_42"'-#F2.#.34'3&+*+_-
.3#&2#4*$,3'Y

8*+*#.""'Z#.-#,$)+.-4,3(,[".#-*[.+#(\3(.#.-&_-#0#*#(\3(.#
1*-Y# 8'+F2.# -,# *# $,&*(# (.# .-.# 4*$,3'# &.# (*-# 42.3&*# (.#
F2.# 3'# 4'$)*+&.-# 23*# 1,-,\3Z# 0# F2.# .-&_-# ,3-.H2+'# (.#
"*#(,+.44,\3#F2.#I*-#&'$*('Z#.$).E*+_-#*#,+#*#"*#(.+,1*Y#
f6\$'#"'#-%g#8'+F2.#0'#$,-$'#I.#.-&*('#*IcY#8.+'#f4\$'#
-*",+# (.# .-.# .-&*('g# f6\$'# +.&'$*+# ."# 4'3&+'"# 0# -*[.+#
.b*4&*$.3&.#4\$'#$*3.h*+#&2#<8A#,3&.+3'g#a*#+.-)2.-&*#
.-# ,3(*H*+# .# ,3(*H*+Z# 42.-&,'3*+&.Z# I*-&*# "".H*+# *# "*#
+.-)2.-&*#F2.#[2-4*-Y

a*#+.-)2.-&*#.-#4'3'4.+&.#)+']23(*$.3&.Y#

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA (*

0-1K`drsqdkk`cdstuhc`"
62*3('# I*["*$'-# (.# (,-./*+# 23*# 1,(*Z# (.# 4+.*+# 23#
)"*3# F2.# 3'-# *02(.# *# '[&.3.+# "'# F2.# F2.+.$'-Z# .b,-&.3#
(,].+.3&.-#_+.*-#.3#"*-#F2.#1*".#"*#).3*#,31.+&,+#32.-&+'#
&,.$)'#0#.3.+Hc*#)*+*#&'$*+#*44,\3#0#H.3.+*+#+.-2"&*('-Y#

n,4I*."# S.3&&# ]2.# 23'# (.# "'-# $.h'+.-# ['b.*('+.-#


*$*&.2+-#(.#-2#%)'4*#.3#"'-#*/'-#'4I.3&*Y#62*3('#"".H\#
."#$'$.3&'#(.#(.[2&*+#4'$'#)+'].-,'3*"Z#"*-#.b).4&*&,1*-#
.3#&'+3'#*#%"#.+*3#-2$*$.3&.#*"&*-m#-,3#.$[*+H'Z#.3#-2#
)+,$.+*#).".*#4'$'#['b.*('+#)+'].-,'3*"#]2.#(.++'&*('#)'+#
3'4*2&#.3#."#)+,$.+#*-*"&'Z#"'#42*"#)+'1'4\#23*#)+']23(*#
I2$,""*4,\3# )d[",4*# )*+*# *F2.""*# )+'$.&.('+*# .-&+.""*#
(."#['b.'Y#!-&.#)+,$.+#H+*3#]+*4*-'#"'#I,E'#42.-&,'3*+-.#
-,#(.#1.+(*(#."#['b.'#.+*#-2#(.-&,3'#.3#"*#1,(*#0#.-&*#4+,-,-#
"'#"".1\Z#,34"2-'Z#*#4'3&.$)"*+#."#-2,4,('Y#

62*&+'#*/'-#(.-)2%-Z#+.H+.-\#4'3#$_-#]2.+E*#)*+*#&.3.+#
XQ HQFXHQWUR FRQ VX GHVWLQR \ ÀQDOPHQWH VH FRQYLUWLy
.3#."#4*$).\3#$23(,*"#(.#).-'#4'$)".&'Y#A,3#.$[*+H'Z#
23#*/'#$_-#&*+(.Z#."#]+*4*-'#&'4*+c*#*#-2#)2.+&*#(.#32.1'#
0#"'#I*+c*#*I'+*#4'3#$24I*#$_-#]2.+E*Y#8.+(,\#-2#&c&2"'#
)'+# 3'4*2&# .3# 23*# ).".*# F2.# "'# (.h\# .3# 4'$*# 0# 4'3# 23#
(*/'#4.+.[+*"#).+$*3.3&.Y#!-*#]2.#"*#d"&,$*#).".*#(.#-2#
1,(*Y# a'# $_-# 42+,'-'# (.# &'('# .-&'# .-# F2.# S.3&&# h*$_-#
F2,-'#-.+#['b.*('+Y#o2.#]'+E*('#(.-(.#3,/'#)'+#-2#)*(+.Z#
F2,.3#"'#H'").*[*#4'3#23*#*3&.3*#(.#&.".1,-,\3#4*(*#1.E#
F2.#n,4I*."#F2.+c*#+.3234,*+Y#

!-&*#I,-&'+,*#$.#I,E'#42.-&,'3*+$.N#kA,#(.#1.+(*(#.-&*[*#
I*4,.3('#"'#F2.#4+.c*#F2.#.+*#$,#(.-&,3'Z#.3&'34.-Z#f)'+#
F2%#3'#$.#-.3&c*#-*&,-].4I'g

B-c#4'$'#S.3&&Z#0'#&*$[,%3#-2]+c#$,#3'4*2&Y#8'+#$24I'-#
*/'-Z#&+*[*h%#,34*3-*[".$.3&.#)'+#"'#F2.#).3-%#F2.#.+*#
$,# 1,-,\3# (.# %b,&'Y# !3# $,-# 1.,3&.Z# ]2,# )+.-,(.3&.# (.# $,#
4"*-.# .3# "*# 23,1.+-,(*(Y# 7[&21.# 23# nSB# .3# 23*# (.# "*-#

CAPÍTULO DE CORTESÍA
####(( ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

23,1.+-,(*(.-#(.#$*0'+#)+.-&,H,'#.3#."#$23('#0#&+*[*h%#.3#
4,34'#4,2(*(.-#.3#42*&+'#)*c-.-#(,-&,3&'-Y#!3#$,-#&+.,3&*Z#
$.# 4'31.+&c# .3# .$)+.3(.('+Z# .$).4%# ('-# 3.H'4,'-Z#
1.3(c# ."# )+,$.+'# 0# *&+*h.# "*# *&.34,\3# (.# )2[",4*4,'3.-#
,3&.+3*4,'3*".-# (.# 3.H'4,'-Y# >*$[,%3Z# $.# 4*-%# 0# $.#
4'31.+&c#.3#)*)_#(.#$,-#('-#I.+$'-'-#I,h'-Y#A,3#.$[*+H'Z#
"*-#4'-*-#.3#$,#1,(*#3'#*3(*[*3#3*(*#[,.3Y#T'#-'"'#$,#
3.H'4,'#.-&*[*#.-&*34*('Z#-,3'#F2.#3'#.-&*[*#)'3,%3('".#
*&.34,\3#*#$,#]*$,",*#0Z#).'+#*d3Z#3'#$.#.-&*[*#)'3,.3('#
*&.34,\3#*#$c#$,-$'Y#n,#d3,4*#)+.'42)*4,\3#0#)+,'+,(*(#
.3#"*#1,(*#)*+.4c*#-.+#4'3-.H2,+#%b,&'#.4'3\$,4'#0#.-'#$.#
I,E'# ).+(.+$.# .3# ."# 4*$,3'Z# &+*[*h*+# -,3# (.-4*3-'Z# -,3#
+2$['#0#-,3#)+')\-,&'Y#>+*[*h*+#.3#&'('#$.3'-#.3#"'#F2.#
+.*"$.3&.# ,$)'+&*Y# 8.+'p# fF2%# .-# .b*4&*$.3&.# "'# F2.#
,$)'+&*#.3#"*#1,(*g

T'+$*"$.3&.Z# .-&*$'-# $20# )+.'42)*('-Z# .3]'4*('-#


.3#-'"'#('-#_+.*-#F2.#4'3]'+$*3#4*(*#"*('#(.#23*#$,-$*#
$'3.(*Z# ."# _+.*# ).+-'3*"# 0# ."# _+.*# )+'].-,'3*"Z# *23F2.#
.3# ."# ]'3('Z# -*[.$'-# F2.# -'$'-# $24I'# $_-# F2.# .-'Y#
<.3.+*",E*+Z# -,# [,.3# 3'-# ]*4,",&*# "*# 4'$)+.3-,\3# (.# "*-#
FRVDVWDPELpQRULJLQDIDOWDGHGHÀQLFLyQGHHQIRTXH\GH
)+']23(,(*(Y# 8'+# .-'Z# )*+*# $c# I*# -,('# $20# ,$)'+&*3&.Z#
.-).4,*"$.3&.# .3# "'-# d"&,$'-# */'-# (.# $,# 1,(*Z# (.-)2%-#
(.#.-.#H+*3#3'4*2&#(.#,3-*&,-]*44,\3#F2.#.b).+,$.3&%#)'+#
$24I'#&,.$)'Z#.3]'4*+$.#.3#"'#F2.#""*$'#k"*-#-,.&.#_+.*-#
(.# 23*# 1,(*# .b&+*'+(,3*+,*lY# ='0# 1.'# "*# 1,(*# 4'$'# 23*#
.-&+.""*#(.#-,.&.#),4'-#('3(.#4*(*#23'#(.#.""'-#+.)+.-.3&*#
"*-# 4'-*-# F2.# 1.+(*(.+*$.3&.# $.# ,$)'+&*3Y# 9*# 3'# -'"'#
.-#."#&+*[*h'#-,3#-.3&,('Z#."#(,3.+'#'#"*#*)+'[*4,\3#(.#"'-#
(.$_-Y#a'#F2.#,$)'+&*#.3#"*#1,(*#.-&_#.3#4*(*#23'#(.#"'-#
-,.&.#),4'-#(.#$,#.-&+.""*Y#

6*(*# 23*# (.# .-&*-# _+.*-# h2.H*# 23*# )*+&.# ,3&.H+*"# (.#
F2,%3# -'0# 0# 4\$'# $.# ).+4,['# .3# "*# .-4*"*# (."# %b,&'# F2.#
).+-,H'Y# !3&+.# $_-# +.*",E*('# $.# -,.3&'# .3# 4*(*# _+.*Z#
$24I'#$_-#4"*+*#0#-\",(*#.-#"*#-.3-*4,\3#(.#)".3,&2(#.3#
"*#1,(*Y

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA (+

a*-#-,.&.#_+.*-#(.#23*#1,(*#.b&+*'+(,3*+,*#-'3N

R`ktcxahdmdrs`q

7XVDOXGHVODOtQHDGHYLGDLQÁX\HHQWRGRORTXHKDFHV
.3#"*-#'&+*-#-.,-#_+.*-Y#A*"2(#0#[,.3.-&*+#3'#.-#-'"'#4\$'#
&.# 1.-Z# -,3'# 4\$'# &.# -,.3&.-Y# T'# .-# -'"'# 4\$'# 42,(*-# &2#
42.+)'Z# -,3'# &*$[,%3# &2# $.3&.Y# !3# .-&*# _+.*Z# )2.(.-#
FRQVLGHUDUIDFWRUHVFRPRWXSHVRWXIXHU]DWXÁH[LELOLGDG
0#&2-#3,1.".-#(.#.3.+Hc*Y#q2,.+'#F2.#),.3-.-#.3#.3H"'[*+#
.3# -*"2(# 0# [,.3.-&*+# &'('# "'# F2.# I*4.# F2.# &2# 4'+*E\3#
)*"),&.#0#F2.#&2#-*3H+.#4,+42".Y

8'+# -2# )*+&.Z# ."# [,.3.-&*+# ,$)",4*# 1*+,*-# 4'-*-Z# 4'$'#


$*3&.3.+# [*h'-# &2-# 3,1.".-# (.# .-&+%-# 0# *3-,.(*(Y# >'('#
"'# F2.# &.# *].4&.Z# &'('# "'# F2.# &.# $2.1*# 0# &.# I*H*# 4+.4.+#
.3#&%+$,3'-#(.#&2#42.+)'#0#&2#$.3&.#.-#)*+&.#(.#-*"2(#0#
[,.3.-&*+Y

Oqnedrhnm`k

T2.-&+'# &+*[*h'# .3H"'[*# I*-&*# ."# VL# r# (."# &,.$)'# F2.#


SDVDPRVGHVSLHUWRVXQDIDOODRXQDGHÀFLHQFLDHQQXHVWUD
_+.*# )+'].-,'3*"# )2.(.# +.).+42&,+# .3# 4\$'# ).+4,[,$'-#
32.-&+*#1,(*#.3#H.3.+*"Y#

!"# _+.*# )+'].-,'3*"# .-# &'('# *F2.""'# F2.# 3'-# [+,3(*#


UHFRQRFLPLHQWRODERUDO\ÀQDQFLHUR$TXtVHLQFOX\HQWXV
ÀQDQ]DVWXWUDEDMRWXVSUHPLRVHVHVRHQORTXHEXVFDV
)+'H+.-'Z#.-#.-'#F2.#&.#*02(*#*#4+.4.+#0#F2.#&*$[,%3#&.#
).+$,&.#4'3&+,[2,+".#*"#$23('Y#

8'+#$24I'#&,.$)'Z#.-&*#_+.*#]2.#$,#)+,'+,(*(#*[-'"2&*#
0# $.# 4.H*[*# )*+*# 1.+# "*-# '&+*-# _+.*-# (.# $,# 1,(*Y# ='0Z#
"*# I,-&'+,*# .-# (,].+.3&.m# -,# [,.3# -,H2.# -,.3('# 23*# )*+&.#
,$)'+&*3&c-,$*#(.#$,-#'[h.&,1'-#(.#1,(*#0#(.#F2,.3#-'0Z#
&+*&'#(.#$*3&.3.+"*#.3#.F2,",[+,'#4'3#$,-#'&+*-#_+.*-Y#

CAPÍTULO DE CORTESÍA
####(, ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

Qdk`bhnmdr`lnqnr`r

!3&+.# $_-# *$*-Z# $_-# 4+.4.-Z# 0# .3&+.# $_-# 4+.4.-Z#


$_-# )2.(.-# $.h'+*+# "*# 1,(*# (.# "*-# ).+-'3*-# F2.#
1.+(*(.+*$.3&.# &.# ,$)'+&*3Y# >2-# +."*4,'3.-# *$'+'-*-#
4'$)+.3(.3#"*-#4'3.b,'3.-#F2.#&,.3.-#4'3#.-*-#).+-'3*-#
F2.# &.# 4'$)".$.3&*3# (.# $*3.+*# )+']23(*# 0# *(.$_-# &.#
*02(*3#*#4+.4.+Y

BF2cZ#3'#.3&+*3#&2-#]*$,",*+.-#4.+4*3'-#'#&2-#*$,H'-m#
(.[.-#4.3&+*+&.#.3#.-*-#).+-'3*-#F2.#1.+(*(.+*$.3&.#&.#
4'$)".$.3&*3Z#0*#-.*#23*#)*+.h*#-.3&,$.3&*"#0#&2-#I,h'-Z#
4'34+.&*$.3&.Y#

8*+*# $cZ# .-# ,$)'+&*3&.# .-&*+# 4.+4*# 0# 4'3.4&*('# (.# $,#


.-)'-*# 0# $,-# I,h'-m# ."# &,.$)'# (.# 4*",(*(# F2.# )*-'# 4'3#
.""'-#3'#.-#$_-#'#$.3'-#,$)'+&*3&.#F2.#."#&,.$)'#F2.#".-#
GHGLFRDPLVRWUDViUHDVSHURGHÀQLWLYDPHQWHHVWDUFRQ
.""'-#.-#"'#F2.#$_-#(,-]+2&'#I*4.+#.3#"*#1,(*Y#

Qdk`bhnmdrodqrnm`kdr

BF2cZ#-.#,34"20.3#"*-#+."*4,'3.-#F2.#3'#-'3#)*+&.#(.#&2-#
+."*4,'3.-# *$'+'-*-Y# BF2cZ# .-&_3# &2# ]*$,",*Z# 4",.3&.-Z#
*$,H'-Z# )*+,.3&.-# 4.+4*3'-Z# ".h*3'-# 0# 4'3'4,('-Y# !-&*-#
+."*4,'3.-# -'3# *"H'# F2.# &'('-# 1*"'+*$'-# .3# 32.-&+*#
YLGDSHURWDPELpQHVODSULPHUDiUHDHQVHUVDFULÀFDGD
42*3('# .-&_-# .3# "*# [d-F2.(*# (.# '[h.&,1'-# ).+-'3*".-# '#
42*3('#"*-#4'-*-#-.#12."1.3#(,]c4,".-Y

@oqdmchy`id

>2#4.+.[+'#.-#4'$'#23#$d-42"'#F2.#&*$[,%3#-.#.h.+4,&*Z#
4+.4.# 0# .1'"24,'3*Y# !"# _+.*# (."# *)+.3(,E*h.# .3# &2# 1,(*#
,34"20.# &'('# *F2.""'# F2.# *&+*.# &2# 42+,'-,(*(# 0# F2.# &.#
.3-./*#32.1*-#I*[,",(*(.-Y#82.(.#-.+#23#32.1'#(.)'+&.Z#
23# 32.1'# ,(,'$*Z# 23*# 32.1*# &%43,4*Z# 2&,",E*+# 23# 32.1'#
SURJUDPDRXQDQXHYDÀORVRItD3LHQVDHQHODSUHQGL]DMH

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA (-

4'$'# &'('# "'# F2.# &.# [+,3(*# 23*# $*3.+*# (,].+.3&.# (.#
1.+# ."# $23('Z# (.# ,3&.+)+.&*+# "'-# )+'[".$*-# 0# (.# 4+.4.+#
,3&.".4&2*"$.3&.Y

Uhc`odqrnm`kxchudqrh–m"

A,#[,.3#"'-#-.+.-#I2$*3'-#-'$'-#-.+.-#-'4,*".-Z#*#1.4.-Z#
-.# 3'-# '"1,(*# F2.# 3.4.-,&*$'-# $.h'+*+# 32.-&+*# +."*4,\3#
4'3#3'-'&+'-#$,-$'-Y#a*#1,(*#.-#23*#*1.3&2+*#0#(.[.$'-#
1,1,+"*# 4'$'# &*"# 0# .-&'# ,34"20.# (.-*++'""*+# *4&,1,(*(.-#
).+-'3*".-# F2.Z# )'+# -c# $,-$*-# &.# H.3.+.3# )"*4.+# 0#
-*&,-]*44,\3Y#AcZ#I*0#23#$'$.3&'#)*+*#1.+#"*#&.".Z#"..+#23#
",[+'Z#)*+*#+.(.-#-'4,*".-#'#)*+*#I*4.+#"'#F2.#&d#F2,.+*-Z#
4'$'# 4'3&.$)"*+# ."# 4,."'# 'Z# -,$)".$.3&.Z# &'$*+# 23*#
-,.-&*Y#8,.3-*#.3#."#&,.$)'#F2.#)*-*-#4'3&,H'Z#(,-]+2&*3('#
(."#$'$.3&'#)+.-.3&.Y#

>2#1,(*#).+-'3*"#0#(.#(,1.+-,\3#.-#.-.#$'$.3&'#.3#."#F2.#
&.# +.&+*.-# 0# (,-]+2&*-# (.# .-&*+# 4'3&,H'# $,-$'Z# +.4*+H*-#
.3.+Hc*# 0# I*4.-# *"H'# F2.# 3'# &,.3.# 3,3Hd3# '[h.&,1'# $_-#
F2.#(,-]+2&*+#(."#$'$.3&'Y

Drohqhst`khc`c

n_-#*""_#(.#4+..34,*-#+.",H,'-*-Z#.-#,$)'+&*3&.#$*3&.3.+#
32.-&+'# 4.3&+'# .3# ."# 4*$,3'# (.# "*# 1,(*Y# 8,.3-*# .3# &'('#
*F2.""'# F2.# &.# *&.++,E*Z# &.# 4.3&+*Z# &.# 4'3.4&*# 4'3# ."#
23,1.+-'Y# =*0# H.3&.# F2.# "'# ""*$*# @,'-Z# ).+'# &*$[,%3#
4*$)'#42_3&,4'Z#S2(*Z#B""*IZ#8*4I*$*$*#'#"*#n*&+,bY#

!-'#F2.#&.#I*4.#-.3&,+#)*+&.#(.#*"H'#$_-#H+*3(.m#.-'#.-#
&2#.-),+,&2*",(*(Y

8'(+_-#).3-*+N#k8.+'Z#7-'Z#I*0#_+.*-#F2.#&*$[,%3#-'3#
,$)'+&*3&.-#)*+*#$c#F2.#3'#$.34,'3*-&.lY#

S2.3'Z# .-&*-# -'3# "*-# -,.&.# _+.*-# F2.# 4'3-,(.+'# -'3#


"*# [*-.# (.# 23*# 1,(*# .b&+*'+(,3*+,*Y# A,3# .$[*+H'Z# 4'$'#

CAPÍTULO DE CORTESÍA
####(. ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

&d#0#0'#-'$'-#(,].+.3&.-Z#.-&_#[,.3#F2.#&.3H*$'-#_+.*-#
(,].+.3&.-# F2.# -.*3# ,$)'+&*3&.-# )*+*# &,Y# A,# 4+..-# F2.#
(.[.-#-2-&,&2,+#'#*H+.H*+#23#_+.*#F2.#.-#$20#+.".1*3&.#.3#
&2#1,(*Z#*"H'#d3,4'Z#)2.(.-#-.3&,+&.#4'3#&'(*#"*#",[.+&*(#
(.#I*4.+"'Y

8'+# ."# $'$.3&'Z# 2&,",E*+.$'-# .-&*-# -,.&.# _+.*-# )*+*#


.1*"2*+# ."# .-&*('# *4&2*"# (.# &2# 1,(*Y# !-# ,$)'+&*3&.# F2.#
LGHQWLÀTXHVGyQGHWHHQFXHQWUDVHQFDGDXQDGHHOODVHQ
.-&.#$'$.3&'Y#

8*+*#I*4.+"'Z#2&,",E*+.$'-#23*#I.++*$,.3&*#""*$*(*#k"*#
HVWUHOODGHODYLGDµTXHHVXQDJUiÀFDHQODTXHPHGLUiV
.3#.-4*"*#(."#23'#*"#(,.EZ#&2#-*&,-]*44,\3#.3#4*(*#_+.*Y#

!-# ,$)'+&*3&.# F2.# .3&,.3(*-# F2.# 3'# &.# .-&_-#


4'$)*+*3('# 4'3# 3*(,.Y# T'# .-&_-# .1*"2_3('&.# 4'3&+*# &2#
1.4,3'#3,#4'3&+*#"*-#.b).4&*&,1*-#(.#&2-#)*)_-Z#3,#4'3&+*#
WXVFRPSDxHURVGHODXQLYHUVLGDG/DFDOLÀFDFLyQGHSHQGH
d3,4*#0#.b4"2-,1*$.3&.#(.#(\3(.#4+..-#F2.#.-&_-#I'0Z#.3#
4'$)*+*4,\3#*#(\3(.#&.#H2-&*+c*#.-&*+Y#

8QGLH]VLJQLÀFDTXHHVWiVWRWDOPHQWHVDWLVIHFKRGRQGH
HVWiVKR\HQHVDiUHDPLHQWUDVTXHXQXQRVLJQLÀFDTXH
&.# -,.3&.-# .b&+.$*(*$.3&.# ,3-*&,-].4I'# *4.+4*# (.# 4\$'#
&.#.342.3&+*-#.3#.-.#*-).4&'#(.#&2#1,(*Y

82.(.#-'3*+#-2[h.&,1'Z#).+'#*F2c#&d#.+.-#h2.E#0#)*+&.Y#
=*4.+# .-&.# .h.+4,4,'# 4'3# I'3.-&,(*(# .-# 23*# )*+&.# 4"*1.#
(."# )+'4.-'# )*+*# 4*$[,*+# "'# F2.# I'0# 3'# &.# H2-&*# (.# &2#
1,(*Y#B42%+(*&.#F2.#"'#d3,4'#F2.#$,(.-#*F2c#.-#&2#3,1."#
(.#-*&,-]*44,\3Z#3'#."#"2H*+#('3(.#."#$23('#.3&.+'#)'(+c*#
(.-.*+Z#*-2$,+Z#.-).+*+Z#F2.#&d#.-&21,.+*-Y

A,#I*0#*"H'#*#"'#F2.#".#(.(,4*-#)'4'#&,.$)'#0#F2.#&'('-#&.#
(,4.3#F2.#.-&_-#$*"Z#).+'#&d#-,.3&.-#F2.#.-&_-#-*&,-].4I'#
FRQ HVR HQWRQFHV WX FDOLÀFDFLyQ GHEHUtD GH VHU DOWD OR
d3,4'#F2.#,$)'+&*#.-#"'#F2.#&d#),.3-*-Y

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA (/

!-.#.-#."#4'+*E\3#(.#5=BY#a'#F2.#,$)'+&*#.-#"'#F2.#&.#
,$)'+&*#*#&,Y#@*&.#23#&,.$)'Z#*3*",E*#[,.3#"*-#-,.&.#_+.*-#
(.#&2#1,(*#0#"".3*#&2#.-&+.""*Y

B3*",E*# &2# +.-2"&*('# 0# '[-.+1*# "'# F2.# &.# -*"&*# (.#


LQPHGLDWR IiFLOPHQWH SRGUiV LGHQWLÀFDU GyQGH VLHQWHV
F2.#&.#]*"&*#.3]'F2.Z#*&.34,\3#0#.3.+Hc*Y

BI'+*Z#)+.Hd3&*&.#-,#"*-#.1*"2*4,'3.-#F2.#I,4,-&.#&,.3.3#
-.3&,('#.3&+.#.""*-Y#

A,#4+..-#F2.#(.[.-#4'++.H,+#23#+.-2"&*('Z#I*E"'Y#a*#,(.*#
.-#F2.#&2#.-&+.""*#-.*#*"H'#4'3#"'#F2.#.-&_-#4\$'('#0#F2.#
&.#(*#4"*+,(*(Y#

3UHJ~QWDWHWDPELpQVLWHFDOLÀFDVWHEDMRHQXQiUHDSRU
4'-*-#F2.#3'#&.#,$)'+&*3#.3#+.*",(*(Y#>*"#1.E#4+..-#F2.#
(.[.+c*-# -.+# $_-# .-),+,&2*"Z# &*"# 1.E# 4+..-# F2.# (.[.+c*-#
&+*[*h*+#$_-#).+'Z#.3#."#]'3('Z#3'#&.#,$)'+&*#&*3&'Y#

>\$*&.# ."# &,.$)'# F2.# 3.4.-,&.-# )*+*# .3&.3(.+# &2-#


+.-2"&*('-# 0# 23*# 1.E# F2.# &.+$,3.-Z# 42.-&,\3*&.N# f6\$'#
WH VLHQWHV" ¢3XHGHV LGHQWLÀFDU DOJR TXH QR LPDJLQDVWH"
f82(,-&.# 1.+# *"H'# F2.# &*"# 1.E# 3'# &.3c*-# &*3# 4"*+'g# f=*0#
*"H'#F2.#&.#-'+)+.3(,\g#f=*0#*"Hd3#_+.*#F2.#+.-*"&*#)'+#
"*#,3-*&,-]*44,\3#F2.#&.#H.3.+*g

o,3*"$.3&.Z# .3# 4*(*# _+.*# F2.# &.# -,.3&*-# ,3-*&,-].4I'Z#


)+.Hd3&*&.N# fq2%# $.# ,$),(.# .-&*+# $.h'+g# f8'+# F2%# $.#
,$)'+&*#"'H+*+"'g

a*#.-&+.""*#(.#"*#1,(*#.-#23*#I.++*$,.3&*#F2.#.1'"24,'3*#
4'3&,H'Y#B-c#4'$'#3'#I*0#('-#).+-'3*-#,H2*".-Z#3'#I*0#('-#
$'$.3&'-#.3#."#&,.$)'#.3#F2.#-.*-#"*#$,-$*#).+-'3*Y#

A,%3&.&.#4'3#"*#",[.+&*(#(.#+.H+.-*+#23*#0#'&+*#1.E#*#"*#
.-&+.""*#(.#"*#1,(*Z#)*+*#+..1*"2*+#."#.-&*('#*4&2*"#(.#&2#
1,(*#.3#42*"F2,.+#$'$.3&'Y

CAPÍTULO DE CORTESÍA
####+0 ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

8*+*#(.-4*+H*+#23*#4'),*#,$)+,$,[".#(.#"*#.-&+.""*#(.#"*#
1,(*#0#'&+'-#.h.+4,4,'-#(.#.-&.#",[+'#1,-,&*#J9K$%L,G.H:%"*9M
-%HNH9*G".9$GI

@.-4*+H*#."#$*&.+,*"
4'3#.-&.#6\(,H'

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA +1

0-2Dkoncdqcdkdmenptd
S'[#;H.+#]2.#)+.-,(.3&.#(.#s*"&#@,-3.0#6'$)*30#(2+*3&.#
$_-# (.# MQ# */'-# 0# "*# I,-&'+,*# (.# 4\$'# "".H\# *# '42)*+#
(,4I*#)'-,4,\3#&,.3.Z#)*+*#$,#H2-&'Z#23*#(.#"*-#$.h'+.-#
".44,'3.-#(.#.3]'F2.#.3#."#$23('#(.#"'-#3.H'4,'-Y#A,#[,.3#
;H.+#.$).E\#*#&+*[*h*+#.3#"*#4'$)*/c*#(.-(.#$20#h'1.3#
0#]2.#.-4*"*3('#)'-,4,'3.-#.3#"*#.-4*".+*#4'+)'+*&,1*Z#-2#
4*$,3'#*#"*#4,$*#3'#]2.#23#42.3&'#(.#I*(*-Y#@,-3.0#.-&*[*#
1,1,.3('#23*#4+,-,-#.3#(,-&,3&'-#-.3&,('-m#3'#-'"'#"".1*[*#
*/'-# (.# ]+*4*-'-# 4'3# )."c42"*-# $.(,*3*$.3&.# [2.3*-Z#
-,3'#F2.#.-&*[*#).+(,.3('#."#,3&.+%-#(.#"'-#4'3-2$,('+.-#
]+.3&.#*#3'1.('-'-#4'$).&,('+.-Z#)+,34,)*"$.3&.#8,b*+#0#
n*+1."Z# F2,.3.-# &.3c*3Z# */'# 4'3# */'Z# H+*3(.-# %b,&'-# .3#
&*F2,""*Y# 8.+'# "'# F2.# -.# 1.c*# *]2.+*# (.# "*# 4'$)*/c*# .+*#
-'"'# 23# -c3&'$*# (.# "'# F2.# -.# 1,1c*# *(.3&+'Z# 0*# F2.# "'-#
)+'[".$*-#(.#@,-3.0#3'#-'"'#.-&*[*3#.3#"*#&*F2,""*Z#-,3'#
&*$[,%3#.3#"'-#)*+F2.-#(.#(,1.+-,'3.-#F2.#-.#$*3&.3c*3#
.-&*34*('-#0Z#-'[+.#&'('Z#.3#"*#'),3,\3#)d[",4*Y#

8*+.4c*#F2.#@,-3.0#.$).E*[*#*#-.+#23*#.$)+.-*#F2.#-.#
I*4c*#1,.h*Z#-,3#,33'1*4,\3#'#.-&+*&.H,*Z#F2.#"*#"".1*+*#*#
1,1,+# 32.1*$.3&.# -2-# */'-# (.# H"'+,*Y# n,4I*."# !,-3.+Z# ."#
6!7#*3&.4.-'+#(.#S'[#;H.+Z#I*[c*#-,('#,34*)*EZ#)'+#1*+,'-#
*/'-Z# (.# "".1*+# *#@,-3.0#.3#"*#(,+.44,\3#F2.#"*#.$)+.-*#
3.4.-,&*[*Y# !-&*[*# 4"*+'m# @,-3.0# 3.4.-,&*[*# 23# 32.1'#
6!7#0#"'#3.4.-,&*[*#4'3#2+H.34,*Y#

A,3# (2(*Z# )'+# -2# &+*0.4&'+,*# .3# "*# 4'$)*/c*Z# ;H.+# .+*#
23'#(.#"'-#4*3(,(*&'-#]2.+&.-#*"#)2.-&'#).+'Z#.3#3,3H23*#
4,+423-&*34,*Z#"*#)'-,4,\3#.-&*[*#*-.H2+*(*Y#n*3.h*+#"*#
.$)+.-*#4+.*(*#)'+#s*"&#@,-3.0#3'#.+*#42*"F2,.+#4'-*Y#

62*3('#."#4'3-.h'#(.#*($,3,-&+*4,\3#[2-4*[*#*"#-24.-'+#
(.# n,4I*."# !,-3.+Z# S'[# (.4,(,\# ('42$.3&*+# ."# )"*3# (.#
*44,\3# F2.# ,$)".$.3&*+c*# .3# "*# 4'$)*/c*Z# .3# 4*-'# (.#
H*3*+#"*#)'-,4,\3Y#

CAPÍTULO DE CORTESÍA
####+) ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

!3# -2# )+,$.+*# 1.+-,\3# (."# )"*3Z# I*[c*# *"# $.3'-# -,.&.#
)+,'+,(*(.-# )*+*# &+*3-]'+$*+# @,-3.0Y# 9# 4"*+'Z# 4\$'# 3'#
,[*# *# -.+# (.# .-&*# ]'+$*Z# -,# "*# .$)+.-*# 3.4.-,&*[*# 23*#
1.+(*(.+*# 0# (+*$_&,4*# &+*3-]'+$*4,\3m# -,3# .$[*+H'Z#
*3&.-#(.#)+.-.3&*+#."#)"*3Z#;H.+#".#),(,\#*#23#*$,H'#-20'Z#
23# .b,&'-'# .h.42&,1'# (.# $*+5.&,3HZ# F2.# "'# +.1,-*+*# 0# ".#
(,.+*#-2#'),3,\3Y#A2#(,*H3\-&,4'#]2.#4'3&23(.3&.N#

()*+,'-%&. /0&. !-*"-*#%#+&. '+,1%&2. /+,"&. +,3"$%#".


+&'%-0&4
#a.#(,h'Y#9#*H+.H\N#
(5#+/0&2. &+-0&. !+-$*6*#". $"/". 7,%. !+-&",%. 87+. ,".
'*+,+. ,*. *#+%. 879. :%$+-. ,*. !"-. #;,#+. +/!+<%-4. =>*1+. '-+&.
!-*"-*#%#+&2. ,". /0&4. ?@. &%6-0&. $70>+&. &",2. !+-". ,". /0&.
#+.'-+&4#

;H.+#I,E'#"*-#-2H.+.34,*-#0#(.)2+\#-2#",-&*Y#k>+.-#4'-*-m#
3'# $_-lY# !+*# -2# $,-,\3Y# A2# )"*3# ]234,'3\# 0# &.+$,3\#
F2.(_3('-.# 4'3# ."# )2.-&'# F2.# 4'3-*H+*+c*# -2# 4*++.+*#
)+'].-,'3*"Y#9*#.-&*3('#.3#"*#)'-,4,\3Z#-.#.3]'4\#.3#.-*-#
&+.-#4'-*-Z#-,3#(.-1,*+-.#(.#-2#)"*3Z#0#&.+$,3\#-2#4*++.+*#
4'$'# 23'# (.# "'-# 6!7# $_-# .b,&'-'-# .3# "*# I,-&'+,*# (.# "*#
.$)+.-*#F2.#]23(\#s*"&#@,-3.0Y#!-'#.-#4"*+,(*(Y#

a*#4"*+,(*(#*)",4*(*#4'$'#23*#I.++*$,.3&*#-2)'3.#"*#
*).+&2+*#I*4,*#23#]2&2+'#$_-#H+*3(.Y#

0-3Knrsqdrk`cqnmdrcdkenbn

“ Puedes tener todo lo que quieras, siempre
y cuando sepas qué es todo para ti.

—Oso Trava
!-&*$'-#&*3#*[-'+&'-#)'+#"*#+2&,3*#(.#"*#1,(*#(,*+,*N#"*-#
3'&,4,*-Z# "*# ]*$,",*Z# ."# &+*[*h'Z# F2.# 1*$'-# 4'++,.3('# )'+#
32.-&+*# 1,(*# *# "*# 1."'4,(*(# (."# k(.$'3,'# (.# >*-$*3,*lm#

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA +*

,34"2-'Z#(.h*$'-#23*#32[.#(.#)'"1'#*#32.-&+'#*"+.(.('+Z#
F2.#3'#3'-#(.h*#1.+#."#4*$,3'Y#A'$'-#23#*2&'#(.#4*++.+*-#
F2.#'"1,(\#.34.3(.+#."#<8A#*3&.-#(.#4'$.3E*+#"*#4*++.+*Y#

!"#4'3(24&'+#-.#-*",\#(.#"*#1c*#0#.-&_#).+(,('Z#).+'#4'3(24.#
*#&*"#1."'4,(*(#F2.#3'#.-#4*)*E#(.#(*+-.#42.3&*Y#

t,1,$'-# .3# 23# $23('# &*3# *h.&+.*('# 0# '42)*('# F2.Z#


-,3# (*+3'-# 42.3&*Z# I.$'-# -,('# ['$[*+(.*('-# 4'3# 23*#
-'[+.4*+H*#(.#,3]'+$*4,\3Z#(.#')'+&23,(*(.-#0Z#&*$[,%3Z#
(.# 3.4.-,(*(.-Z# F2.# 3'-# I.$'-# (.(,4*('# *# *42$2"*+Y#
8'+# .""'Z# &,.3.-# F2.# *)+.3(.+# *# (,].+.34,*+Z# .3&+.# &*3&*#
(,-&+*44,\3Z# 42_".-# -'3# *F2.""*-# 4'-*-# F2.# (.# 1.+(*(# &.#
,$)'+&*3Z# -.)*+_3('"*-# (.# *F2.""*-# F2.# -'"'# .-&_3# *Ic#
)*+*#4'3]23(,+&.Z#F2,&*+&.#&,.$)'#0#4*2-*+&.#*3-,.(*(Y#

1HFHVLWDVLGHQWLÀFDUODViUHDVGHWXYLGDHQODVTXHGHEHV
,31.+&,+# &2# &,.$)'# 0# &2# .3.+Hc*# )*+*# *"4*3E*+# 23*# 1,(*#
GHp[LWR3DUDHVRQHFHVLWDVGHÀQLUTXpHVHOp[LWRSDUD
&,Y#82.(.-#&+*3-,&*+#$d"&,)".-#4*$,3'-#.3#&2#1,(*Z#).+'#-'"'#
I*0#4,.+&'-#)*+*h.-#F2.#"".3*+_3#&2#&*3F2.#(.#4'$[2-&,[".#
)'+F2.Z#.3#+.*",(*(Z#+.-2.3*3#4'3#"'#F2.#*",$.3&*#&2#.-.34,*Y#

8*+*#"".H*+#*#32.-&+'#(.-&,3'Z#(.[.$'-#-,".34,*+#."#+2,('#
F2.# 3'-# +'(.*m# (.[.$'-# .1,&*+# -.+# H2,*('-# )'+# ]2.+E*-#
.b&.+3*-#0Z#*-cZ#(*+".-#-2#"2H*+#*#32.-&+*-#)+,'+,(*(.-Y#

A%# F2.# .-&'# 3'# .-# &*3# ]_4,"Z# )'+F2.# -,.$)+.# I*0#
(,-&+*44,'3.-m#)*+.4.#F2.#.-.#+2,('#-.#I*4.#4*(*#1.E#$_-#
]2.+&.m# 0*# 3'# -'"'# 3'# &.3.$'-# ]'4'# .3# "*-# *44,'3.-# )'+#
,$)".$.3&*+Z# -,3'# F2.# 3'-# F2.(*$'-# )*+*",E*('-# .3# "*#
,3*44,\3Y#B3*",E*3('#$,-#.b).+,.34,*-#0#"*-#(.#4,.3&'-#(.#
).+-'3*-#F2.#I*3#&+*[*h*('#2-*3('#."#$%&'('#@nAZ#I.#
.34'3&+*('#F2.#.b,-&.3#&+.-#"*(+'3.-#(."#]'4'Y#

a".1'# $_-# (.# ML# */'-# -,.3('# .$)+.3(.('+# 0# 23'# (.#


"'-# )+'0.4&'-# F2.# $_-# $.# I*3# *02(*('# *# 4+.4.+# .-#
)+.4,-*$.3&.#A-%$B&.C"#$%&'Y

CAPÍTULO DE CORTESÍA
####+( ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

n.# I*# (*('# 23# ,+'D"-B# (.# $24I'# 1*"'+Z# $_-# *""_# (.#
"'# F2.# $.# )2(.# I*[.+# ,$*H,3*('Y# n.# I*# [+,3(*('# "*#
')'+&23,(*(# (.# *)+.3(.+# (.# 1.+(*(.+'-# &,&*3.-# (.# "'-#
QHJRFLRV GHO DUWH GH OD ÀORVRItD GH OD WHFQRORJtD ORV
(.)'+&.-#0#$24I*-#'&+*-#_+.*-Z#-'[+.#"*#]'+$*#(.#).3-*+Z#
"'-# I_[,&'-# 0# "'-# &+24'-# 4'3# F2.# -.# 4*+*4&.+,E*3# "*-#
).+-'3*-#$_-#.b,&'-*-Y#

T'#-'"'#.-'Z#-,3'#F2.#$.#I*#(*('#"*#.3'+$.#-*&,-]*44,\3#
(.#-*[.+#F2.#"'#F2.#.-&'0#I*4,.3('#&,.3.#,$)*4&'#.3#"*-#
1,(*-#(.#$,".-#(.#).+-'3*-Y#

A,3#.$[*+H'Z#A-%$B&Z#0#&'('#"'#F2.#I*#(.+,1*('#(.#.-&.#
)+'0.4&'Z# )'(+c*# 3'# I*[.+# -24.(,('# 3234*Y# !"# )+'0.4&'#
A-%$B&.C"#$%&'#.-&21'#H2*+(*('#.3#23#["'4#(.#3'&*-Z#.3#
$,#4."2"*+Z#)'+#$_-#(.#'4I'#$.-.-Y

B# ).-*+# (.# F2.# .+*# 23# )+'0.4&'# F2.# $.# .$'4,'3*[*#


0# F2.# -*[c*# F2.# )'(c*# *02(*+$.# $24I'# .3# $,# 1,(*Z#
-,$)".$.3&.Z# 3'# ".# (*[*# ."# .3]'F2.# F2.# +.F2.+c*# )*+*#
I*4.+"'#+.*",(*(Y

A,34.+*$.3&.Z#-.+#)+.-*#(.#"*#]*"&*#(.#.3]'F2.#.-#$24I'#
$_-# ]_4,"# (.# "'# F2.# 4+..-Y# B23# 42*3('# 4+.*-# F2.# .+.-#
)+'(24&,1'Z#F2,E_Z#.-&_-#-,%3('"'#.3#_+.*-#F2.#3,#-,F2,.+*#&.#
,$)'+&*3#0#F2.#3'#&.#"".1*+_3#*"#"2H*+#*"#F2.#&.#H2-&*+c*#,+Y#

;$*H,3*#&'('#*F2.""'#F2.#*"H23*#1.E#&.#)+')2-,-&.#I*4.+Y#
!-*#$.&*#F2.#&.#)2-,-&.#."#d"&,$'#(c*#(."#*/'Z#$,.3&+*-#
&.# *&+*H*3&*[*-# (.# 21*-# .3# "*# 4.3*# (.# B/'# T2.1'Y# C3#
1,*h.Z#23#32.1'#&+*[*h'Z#23*#32.1*#+."*4,\3Z#23*#32.1*#
(,.&*Z#I*4.+#.h.+4,4,'Z#"*3E*+#23#3.H'4,'Z#,31.+&,+#.3#*"H'Z#
4'$)+*+&.# 23# (.)*+&*$.3&'# '# )*-*+# $_-# &,.$)'# 4'3#
&2# ]*$,",*Y# A*[c*-# F2.# .+*# ,$)'+&*3&.# )*+*# &,Z# ).+'p# 3,#
-,F2,.+*#.$).E*-&.Y#

f8'+# F2%# 3'-# -24.(.g# f8'+# F2%# 32.-&+*# $.3&.# h2.H*#


.3# 32.-&+*# 4'3&+*# *23# 0# 42*3('# -*[.$'-# F2%# .-# "'#

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA ++

F2.# F2.+.$'-g# a*# +.*",(*(# .-# F2.# 32.-&+'# 4.+.[+'# .-&_#


SURJUDPDGR SDUD EXVFDU UHDÀUPDFLyQ GH VXV DFFLRQHV
0# .3&+.# $_-# +_),('# -.# (.3# .-&*-# +.4'$).3-*-Z# .-&*#
+.&+'*",$.3&*4,\3# )'-,&,1*Z# )*+*# ."# 4.+.[+'# .-# $24I'#
$.h'+Y# 8'+# .-*# +*E\3Z# ."# 4.+.[+'# 4'3-&*3&.$.3&.# [2-4*#
*&*h'-m# "*# $*0'+c*# (.# "*-# 1.4.-# .-&'-# *&*h'-# 3'-# *".h*3#
(.# 32.-&+'-# H+*3(.-# '[h.&,1'-Z# )'+F2.# .-'-# '[h.&,1'-#
+.F2,.+.3#.-]2.+E'Z#)*4,.34,*#0#&,.$)'Y
!b,-&.3# &+.-# H+*3(.-# ]*4&'+.-# F2.# 3'-# *".h*3# (.#
32.-&+'-# '[h.&,1'-Z# F2.# 3'-# +.H+.-*3# *# )*&+'3.-# (.#
4'3(24&*#4'3'4,('-#0#3'-#H.3.+*3#.-.#]*"-'#-.3&,$,.3&'#
(.#-.H2+,(*(#$'$.3&_3.*Y#A'3#.-&'-#*#"'-#F2.#0'#""*$'#
"'-#&+.-#"*(+'3.-#(."#]'4'N

u !"#$,.('
u !"#)"*4.+#,3$.(,*&'
u a*-#.b).4&*&,1*-#.b&.+3*-

!-&'-# &+.-# "*(+'3.-# -'3# "'-# +.-)'3-*[".-# (.# F2.# 3'#


)2.(*-#.3]'4*+&.#.3#I*4.+#"'#3.4.-*+,'#)*+*#&.3.+#&'('#"'#
F2.#F2,.+.-Y#

Dklhdcn



Sufrimos más en nuestra mente que en la
realidad.
—Séneca
6'$'# &.# 4'3&%Z# ."# )+'0.4&'# A-%$B&# .-&21'# k",-&'l# .3#
$,# 4*[.E*# )*+*# "*3E*+-.# (2+*3&.# 4*-,# 23# */'Z# $,.3&+*-#
).3-*[*#-,#I*4.+"'#'#3'Y#=.#*3*",E*('#$24I'#F2%#]2.#"'#
F2.#)*-\Y#

@.-42[+c#F2.#"*#+*E\3#)+,34,)*"#)'+#"*#F2.#3'#$.#(.4,(c*#
*# I*4.+"'# .+*# 23*# $20# -.34,""*N# &.3c*# $,.('Z# .-&*[*#
*&.++*('Y#a*3E*+#23#)'(4*-&#$.#)'3c*#.3#23*#-,&2*4,\3#
F2.Z# *"# $.3'-# .3# $,# $.3&.Z# .+*# ,$)'-,[".# (.# H*3*+Y# A,#

CAPÍTULO DE CORTESÍA
####+, ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

&'('#$.#-*"c*#$*"Z#.3&'34.-Z#3*(,.#,[*#*#.-424I*+$.Y#B#"*#
H.3&.#*#"*#F2.#".#I*[c*#(,4I'#F2.#,[*#*#"*3E*+#23#!"#$%&'#
&.3(+c*#F2.#.3]+.3&*+"'-#4'$'#23#k]+*4*-*('lY#

8.3-*[*Z#&*$[,%3Z#F2%#)*-*+c*#-,#"*#H.3&.#-,$)".$.3&.#
3'#*4.)&*+*#$,#,31,&*4,\3#0#F2%#)*-*+c*#-,#$.#*4.)&*+*3#
"*# ,31,&*4,\3Z# ).+'# $,-# .3&+.1,-&*-# ]2.+*3# 23*# [*-2+*Y#
n_-#*""_#(.#.-'Z#-,#&'('#-*"c*#[,.3Z#"*#-,&2*4,\3#&*$)'4'#
.+*# $20# ]*1'+.4.('+*Y# ;$)",4*+c*# F2.# $24I*-# ).+-'3*-#
4'3'4.+c*3# $_-# (.# $c# 0# .-&*+c*# &'&*"$.3&.# .b)2.-&'# *#
[2+"*-# 0# 4+c&,4*-Z# .$).E*3('Z# )+,34,)*"$.3&.Z# )'+# "*-#
).+-'3*-#$_-#4.+4*3*-#*#$cN#$,-#*$,H'-Y

9'#3'#-'0#).+,'(,-&*Z#3'#-'0#4'$23,4*('+Y#a*#1.+(*(#.-#
F2.#3'#-*[c*#F2%#.-&*[*#I*4,.3('m#F2,%3#$.#4+.c*#0'#)*+*#
.3&+.1,-&*+#*#"*#H.3&.Y#8'+#-,#]2.+*#)'4'Z#)*+*#I*4.+#F2.#."#
)+'0.4&'#&21,.+*#%b,&'Z#&.3c*#F2.#I*4.+#*"H'#F2.#3234*#4+.c#
F2.#I*+c*Y#B"H'#*#"'#F2.#".#I*[c*#I2,('#)'+#*/'-N#&.3(+c*#
F2.#I*["*+".#*#$,#4."2"*+Z#)'-&.*+$.#.3#+.(.-#-'4,*".-#0#
I*4.+#1,(.'-#(,4,.3('#F2,%3#-*[.#F2%#4'-*-Y

B-c#F2.#*$['-#.-4.3*+,'-#$.#1'"1c*3#"'4'm#$.#*&.++*[*#
."#-,$)".$.3&.#).3-*+"'Y#8'+#.""'Z#-,.$)+.#$.#,31.3&*[*#
23#)+.&.b&'#'#.34'3&+*[*#*"H'#k$_-#,$)'+&*3&.l#)'+#I*4.+Z#
)*+*#-.H2,+#)'-&.+H*3('#"'#F2.#-*[c*#F2.#.+*#3.4.-*+,'Y#

!"#$,.('#.-#23*#4'3(,4,\3#I2$*3*#)'+#3*&2+*".E*Y#!-#
"*# $*3.+*# 4'$'# .-&*$'-# )+'H+*$*('-# )*+*# -'[+.1,1,+#
0# )+'&.H.+3'-Y# 8.+'# I'0# 32.-&+'-# $,.('-# )'4'# &,.3.3#
F2.#1.+#4'3#"*#4*)*4,(*(#(.#$*3&.3.+3'-#1,1'-#'#.1,&*+#
).",H+'-#+.*".-#0#*$.3*E*3&.-Y#

6*(*#1.E#F2.#-2]+.-Z#.-&_-#.3]'4*('#.3#&,#0#.3#."#I.4I'#
(.# F2.# &2-# .b).4&*&,1*-# 3'# -.# .-&_3# 42$)",.3('# 4'$'#
,$*H,3*-&.Y# BI'+*Z# -,# F2,.+.-# "'H+*+# "*# ",[.+&*(# 0# "*# )*E#
$.3&*"#F2.#)2.(*3#"".1*+&.#*#(*+#.-.#)*-'#F2.#3'#&.#*&+.1.-#
*# (*+Z# .-# 3.4.-*+,'# *)+.3(.+# *# [*,"*+# 4'3# &2-# $,.('-Z#
)'+F2.# -,$)".$.3&.# 3'# )'(+_-# I*4.+"'-# (.-*)*+.4.+#

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA +-

)'+#4'$)".&'Y#8'+F2.#.-&*#,(.*Z#*23F2.#-2.3.#,(c",4*Z#.-#
,$)'-,[".#(.#*"4*3E*+Y#

!b,-&.3# &+.-# &,)'-# (.# $,.('-# F2.# (.-.34*(.3*3# "*#


,3*44,\3#0#."#-2]+,$,.3&'N#

u !"#$,.('#*#"*#)%+(,(*#'#"*#).+4.)4,\3#(.#)%+(,(*
u >.3.+#$.3'-#'#4+..+#F2.#&,.3.-#$.3'-
u a*#4+..34,*#(.#F2.#*"H'#3234*#-24.(.+_

!"# .-4+,&'+# [+*-,"./'# 8*2"'# 6'."I'Z# .3# -2# '[+*# =>.


%>87*/*&'%Z#.-4+,[.#F2.#"'#d3,4'#F2.#I*4.#F2.#23#-2./'#
-.*#,$)'-,[".#(.#*"4*3E*+#.-#."#$,.('#*"#]+*4*-'Y#!"#$,.('#
I*# $*&*('# $_-# -2./'-# F2.# ."# $,-$'# ]+*4*-'Y# !"# $,.('#
3'-# H.3.+*# )*+_",-,-Z# F2.# 3'-# *".h*# (.# "*# )'-,[,",(*(# (.#
4'3-&+2,+#"*#1,(*#F2.#+.*"$.3&.#F2.+.$'-Y#

!-&*# H+*3# ,(.*# (."# !"#$%&'Z# F2.# $.# I*# 4*$[,*('# "*#
1,(*#0#F2.#-.#"*#I*#4*$[,*('#*#$,".-#(.#).+-'3*-Z#"'#42*"#
3234*# ,$*H,3%Z# .-&21'# *Ic# 23# */'# .3&.+'Z# H2*+(*(*# .3#
23# 4*h\3Y# A2]+c# $24Ic-,$'# $_-# .3# $,# $.3&.# F2.# .3# "*#
+.*",(*(m#"*#32[.#3.H+*#-'"'#.b,-&c*#.3#$,#4*[.E*Y

9# .3# F2%# -.# 4'31,+&,\# .-&*# ,(.*# F2.# .-&21'# .312."&*#


.3# "*# 4'[,h*# (."# $,.('N# .3# 23*# (.# "*-# &+*3-]'+$*4,'3.-#
$_-#)'(.+'-*-#(.#$,#1,(*#F2.Z#)'+#(.4,-,\3Z#)'+#*44,\3Z#
3'# F2.(\# .3# 23*# -,$)".# 3'&*# (.# ).3(,.3&.-# $_-# .3# $,#
4."2"*+Y#T'#4*[.#(2(*#(.#F2.#"'-#-.+.-#I2$*3'-#.-&*$'-#
)+'H+*$*('-#)*+*#.1,&*+#."#('"'+Y#

A.+c*#,3&.+.-*3&.#)+.H23&*+&.Z#*#F2%#".#&,.3.-#$,.('#I'0Y#

fB"#F2%#(,+_3g#
¢$QRVHUVXÀFLHQWH"
fB#).+(.+#.-&*&2-g#
fB#F2.#),.3-.3#$*"#(.#&,g#
fB#&.3.+#$.3'-g#
fB#3'#-.+#*$*('g#

CAPÍTULO DE CORTESÍA
####+. ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

T*(*# (.# .-'# .-# (.# 1,(*# '# $2.+&.# 0Z# -,3# .$[*+H'Z# .-#
VXÀFLHQWHSDUDGHWHQHUWHHQODYLGD

62*3('# -.3&,$'-# $,.('Z# fF2%# I*4.# 32.-&+'# 42.+)'g#


:.*44,'3*Z# )+.)*+_3('3'-# )*+*# )*+*",E*+3'-Z# I2,+# '#
).".*+Y#T2.-&+*-#)2),"*-#-.#(,"*&*3Z#"*#-*3H+.#-.#,323(*#
(.# *(+.3*",3*# 0# -.# 4'34.3&+*# .3# 32.-&+'-# $d-42"'-Z#
*",-&_3('3'-#)*+*#*4&2*+#0#(.].3(.+3'-Y#

!3&'34.-Z# -,# .-*# .-# "*# ]234,\3# (."# $,.('Z# fF2%# 3'-#
HVWiGLFLHQGR"(OPLHGRVLJQLÀFDTXHHVWDPRVOLVWRVSDUD
"'H+*+#4'-*-#H+*3(.-#F2.Z#&*"#1.EZ#3'#)'(+c*$'-#"'H+*+#.3#
3,3Hd3#'&+'#.-&*('Y#B-c#F2.Z#-,#.3&.3(.$'-#.-'Z#)'(.$'-#
&+*3-]'+$*+#."#$,.('#F2.#3'-#)*+*",E*#.3#23#$.3-*h.#(.#
32.-&+'#42.+)'Z#(,4,%3('3'-#F2.#&.3.$'-#-2).+)'(.+.-#0#
F2.#)'(.$'-#*)+'1.4I*+"'-Y

!"#4'[*+(.#0#."#1*",.3&.#-,.3&.3#.b*4&*$.3&.#"'#$,-$'Z#
).+'#"'#F2.#"'-#I*4.#(,].+.3&.-#.-#"'#F2.#."#1*",.3&.#I*4.#
42*3('#-,.3&.#$,.('Y

!"#$,.('#(.3'&*#"'#F2.#0'#""*$'#23#$'$.3&'#,3$,3.3&.#
)*+*#.".1*+&.#0#(.++,[*+#&2-#'[-&_42"'-m#*-c#F2.Z#-,#.-&_-#
-,3&,.3('#$,.('Z#-'"'#),.3-*#.3#"*-#".&+*-#F2.#"'#]'+$*3N

()*)+),)-

(")"./.012/
H,hmlhmdmsdo`q`
D,dkdu`qsdx
C,cdqqha`q
N,nars†btknr

$O ÀQDO HO PLHGR HV WX FXHUSR \ WX PHQWH GLFLpQGRWH
F2.# .-&_-# ",-&'# )*+*# I*4.+# 4'-*-# H+*3(.-m# "'# d3,4'# F2.#
(.[.$'-#I*4.+#.-#4*$[,*+#"*#$*3.+*#4'$'#1,1.-#&2#$,.('Y#
>d#.+.-#$_-#4*)*E#(.#"'#F2.#4+..-Y#A.#&+*&*#(.#3'#-.+#&2#
)+'),'#42.""'#(.#['&.""*Y

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA +/

8*+*#&+*[*h*+#.3#&2-#$,.('-Z#.b,-&.#23#.h.+4,4,'#F2.#""*$'#
´'HÀQLFLyQ GH PLHGRVµ 6H EDVD HQ HO FRQFHSWR HVWRLFR
kC-+/+#*'%'*".)%>"-7/lZ#F2.#)')2"*+,E\#>,$#o.++,--#.3#-2#
>!@# 7DON ´:K\ \RX VKRXOG GHÀQH \RXU IHDUV LQVWHDG RI
E"7-.1"%>&FY

!"#)+,$.+#)*-'#(."#.h.+4,4,'#.-#).3-*+#.3#.-*#(.4,-,\3#
).3(,.3&.#.3#&2#1,(*m#*F2.""'#F2.#F2,.+.-#I*4.+#0#3'#I*-#
I.4I'Y#@.-)2%-Z#),.3-*#.b*4&*$.3&.N#fq2%#.-#"'#).'+#F2.#
)'(+c*#)*-*+g#fB#F2%#".#&.3H'#$,.('#.3#+.*",(*(g

@2+*3&.# ."# -.H23('# */'# (.# ').+*4,'3.-# .3# ;3-&*o,&Z#


"*3E*$'-# 23*# )+'&.c3*# 1.H*3*Z# *3&.-# (.# F2.# ]2.+*3#
]*$'-*-Z# F2.# -.# ""*$*[*# AI*5.PC)Y# >+*[*h*$'-#
$24Ic-,$'#.3#."#(.-*++'""'#(.#.-.#)+'(24&'#).+'Z#(.#&'('-#
$'('-Z#]+*4*-\Y#>'('#."#&,.$)'#F2.#".#(.(,4*$'-#&.+$,3\#
-,.3('#(.-).+(,4,*('Y

62*&+'# */'-# (.-)2%-Z# 42*3('# ).3-%# 1'"1.+# *# I*4.+"'Z#


*)+'1.4I*3('#"'#F2.#I*[c*$'-#*)+.3(,('#.3#.-*#'4*-,\3#
0#"*#$*(2+*4,\3#(."#$.+4*('Z#&.3c*#$,.('Z#)*1'+#(.#1'"1.+#
*#]+*4*-*+Y#>.3c*#$,.('#(.#).+(.+#(,3.+'#0#(.#(.-$'&,1*+#
*#$,#.F2,)'#32.1*$.3&.Y

fq2%#&*"#F2.#3'#-.#1.3(,.+*#3*(*g#q2.#&,+_+*$'-#(,3.+'#
*# "*# [*-2+*# .3# ."# )+'0.4&'# 0# "*# .$)+.-*# F2.[+*+*# 4'$'#
+.-2"&*('Y#fq2%#&*"#F2.#32.-&+'-#,31.+-,'3,-&*-#).+(,.+*3#
WRGDODFRQÀDQ]DHQTXHSRGtDPRVHMHFXWDUXQSUR\HFWR
(.# .-.# &,)'Z# F2.# &*3&'# "".1_[*$'-# 4*4*+.*3('Z# 0# 3234*#
1'"1,.+*3#*#*)'0*+3'-g#

8,.3-*# .3# "'# ).'+# (.# "'# ).'+# F2.# )'(+c*# )*-*+m# ""%1*"'#
*"# .b&+.$'Y# =d3(.&.# .3# &2# $,.('# 0# .3&,.3(.# F2%# .-Z# .3#
+.*",(*(Z#"'#F2.#.-&_#]+.3_3('&.Y

C3*#1.E#F2.#&.3H*-#."#).'+#.-4.3*+,'#.3#$.3&.Z#),.3-*#
.3#&'(*-#"*-#4'-*-#F2.#)'(+c*-#I*4.+#)*+*#.1,&*+#F2.#.-.#
).'+#.-4.3*+,'#F2.#.-&_-#,$*H,3*3('#0#F2.#&.#&,.3.#$2.+&'#

CAPÍTULO DE CORTESÍA
####,0 ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

(.#$,.('#3'#)*-*+*#3234*#'Z#*"#$.3'-Z#(,-$,320.+*#.3#
-2#)+'[*[,",(*(Y#

9'Z#.3#.-&.#-.H23('#,3&.3&'Z#)'(c*#4'3&+*&*+#23#$.h'+#
.F2,)'Z#*"H2,.3#4'3#$_-#.b).+,.34,*Y#8'(c*#)'3.+".#23*#
$*+4*#F2.#4'3.4&*+*#$_-#4'3#$,-#4",.3&.-Z#)+.H23&*3('Z#
I*4,.3('# ]'42-# H+'2)-Z# .-&2(,'-# (.# $.+4*('Y# 8'(c*#
4'3-.H2,+# $.h'+.-# )+'1..('+.-Z# F2.# $.# (,.+*3# $.h'+#
)+.4,'# 0# *-c# $.h'+*+# ."# $*+H.3# 0Z# (.# .-&*# ]'+$*Z# )'(+c*#
4'$.+4,*",E*+#."#)+'(24&'#.3#$24I'-#$_-#4*3*".-Y#

B-c#F2.#),.3-*#42_".-#-'3#&'(*-#"*-#4'-*-#F2.#)'(+c*-#
I*4.+#&d#0#F2.#&.#4'"'4*+c*3#.3#23*#$.h'+#)'-,4,\3#)*+*#
.1,&*+# F2.# .-&.# $,.('# -.# $*&.+,*",E*+*Y# =*4,.3('# .-&'Z#
.3#+.*",(*(Z#".#.-&_-#F2,&*3('#."#)'(.+#-'[+.#&,#*"#$,.('Z#
(,-$,320.3('# "*# )+'[*[,",(*(# (.# F2.# -24.(*# ."# ).'+#
.-4.3*+,'#F2.#&.#I*-#,$*H,3*('Y#

8QDYH]TXHKD\DVGHÀQLGRWRGDVODVFRVDVTXHSXHGHV
I*4.+#)*+*#)+.1.3,+#."#4*'-Z#),.3-*N#fq2%#)'(+c*-#I*4.+#-,Z#
.].4&,1*$.3&.Z#&2#).'+#$,.('#-.#I*4.#+.*",(*(g#=*0#1.4.-#
F2.# )'(.$'-# )+.1.3,+Z# ).+'# "*-# 4'-*-# -24.(.3# (.# ,H2*"#
$*3.+*Y#A,#"".H*+*#*#(*+-.#.-&*#-,&2*4,\3#F2.#&*3&'#.-&_-#
&+*&*3('#(.#.1,&*+Z#),.3-*N#f6\$'#)'(+c*-#*++.H"*+"'g#

!-&'0#-.H2+'#(.#F2.#&,.3.-#+.42+-'-#*#"'-#F2.#)'(+c*-#
.4I*+".-#$*3'#)*+*#-'"24,'3*+#&2#)+'[".$*Y#8'(+c*-#&'$*+#
&.+*),*#)*+*#*",1,*+#*"Hd3#&+*2$*#F2.#&.#H.3.+.Z#)'(+c*-#
).(,+#(,3.+'#)+.-&*('Z#)'(+c*-Z#,34"2-'Z#).(,+#23#&+*[*h'Y#
8'(+c*-# ).(,+# ).+(\3Z# F2.# .-# 23# +.42+-'# F2.# $24I*-#
1.4.-# 3'# 2&,",E*$'-# 0# F2.# .-# $20# .].4&,1'# )*+*# *++.H"*+#
)+'[".$*-Y# >*$[,%3Z# )'(+c*-# 4'3&+*&*+# *# 23# 4'3-2"&'+#
F2.#&.#*02(*+*#*#*++.H"*+#."#+."*h'#F2.#*4*[*-#(.#I*4.+Y#
a*# 1.+(*(# .-# F2.# 32.-&+'# ).'+# .-4.3*+,'# -,.$)+.# &,.3.#
23*# -'"24,\3Y# ;(.*"$.3&.# "'# .1,&*+.$'-Z# ).+'# 3'$[+*#
&'(*-# "*-# ')4,'3.-# .# ,(.*-# F2.# -.# &.# '42++*3Z# *4.+4*# (.#
4\$'#)'(+c*-#4'++.H,+"'#23*#1.E#F2.#.-&.#).'+#.-4.3*+,'#
-24.(,.+*Y#B-cZ#".#.-&*+_-#F2,&*3('#$24I*#$_-#]2.+E*#0#

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA ,1

.3&.3(.+_-# F2.# -,# -24.(,.+*# "'# ).'+Z# &*$)'4'# -.+c*# 23*#


-,&2*4,\3#(.#1,(*#'#$2.+&.Y

BI'+*#[,.3Z#1,.3.#"*#d"&,$*#)*+&.#(."#.h.+4,4,'Y#8+.Hd3&*&.#
F2%#4'-&'#.-&_-#)*H*3('#*#4*2-*#(.#&2#$,.('Y#fq2%#4'-&'#
)'(+c*#&.3.+#.3#&2#1,(*#."#3'#&'$*+#*44,\3g#!-&_-#(.h*3('#
(.#H*3*+#(,3.+'Z#.-&_-#(.h*3('#(.#&.3.+#23*#H+*3#+."*4,\3Z#
23#H+*3#&+*[*h'Y#f62_3&'#&.#.-&_#4'-&*3('#3'#&.3.+#&'(*-#
.-*-# 4'-*-g# fq2%# ]+2-&+*4,'3.-# I*-# *42$2"*('# )'+# 3'#
I*[.+&.#*&+.1,('Z#)'+#3'#I*[.+#.$).E*('#*3&.-g#f6\$'#
FXDQWLÀFDVHOFRVWRGHWXLQDFFLyQ"

C-*#.-&.#.h.+4,4,'#)*+*#'[",H*+&.#*#).3-*+#4\$'#1.34.+#&2#
$,.('m#I*E"'#-,.$)+.#F2.#-,.3&*-#F2.#3'#.-&_-#I*4,.3('#
*"H'#F2.#(.#1.+(*(#,$)'+&*#0#&.#H2-&*+c*#I*4.+Y#62*3('#
)2.(*-#)'3.+".-#)*"*[+*-#*#&2-#$,.('-Z#42*3('#)2.(*-#
1.+(*(.+*$.3&.#(.-4+,[,+#42_".-#-'3#"*-#-,&2*4,'3.-#*#"*-#
F2.#".-#&,.3.-#$,.('#0#(.#"*-#F2.#.-&_-#I20.3('Z#.3&'34.-Z#
)2.(.-#.$).E*+#*#*3*",E*+"*-Z#*#*&*4*+Z#*#+.-'"1.+Z#4'$'#-,#
]2.+*#23#)+'[".$*#(."#$23('#+.*"Y#!-.#$,.('#F2.#)*+.4.#
&*3# *$.3*E*('+Z# .-*# H+*3# 32[.# 3.H+*# F2.# 3'# -*[.-# 3,#
-,F2,.+*#)'+#(\3(.#*&*4*+#)*+*#(.-).+&*+Z#.-#$_-#]+_H,"#(.#
"'#F2.#4+..-Y

8*+*#(.-4*+H*+#H+*&,-#."#]'+$*&'#,$)+,$,[".#(."#.h.+4,4,'#
GH GHÀQLFLyQ GH PLHGRV \ RWURV HMHUFLFLRV GH HVWH OLEUR
1,-,&*'J9K$%L,G.H:%"*9M-%HNH9*G".9$GI####

CAPÍTULO DE CORTESÍA
####,) ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

Ok`bdqhmldch`sn

n,-#)*)_-#-.#(,1'+4,*+'3#42*3('#0'#&.3c*#(,.4,-%,-#*/'-Y#
n,# 3,/.E# ]2.# $20# 3'+$*"Z# -,3# ')2".34,*-Z# &.3c*$'-#
"'# 3.4.-*+,'Z# ).+'# 3*(*# (.# -'[+*Y# !""'-# -,.$)+.# -.#
.-]'+E*+'3#)'+#(*+3'-#"'#$.h'+Y#>+*[*h*[*3#$24I'Z#).+'#
.4'3\$,4*$.3&.# 3'# ".-# ,[*# $20# [,.3Y# n,# *[2."'# 3'-#
)*H*[*#"*-#4'".H,*&2+*-#0#)*+*#*02(*+Z#0'#.-&*[*#[.4*('Y#

@.-(.#$20#4I,4'Z#*)+.3(c#F2.#)*+*#&.3.+#"*-#4'-*-#F2.#
F2.+c*Z# &.3c*# F2.# 1*".+$.# (.# $,-# )+'),'-# $.(,'-Y# B# "'-#
4*&'+4.#*/'-Z#.$).4%#*#&+*[*h*+Z#,34"2-'#(.#4.+,""'#.3#."#
-2).+$.+4*('Z#.$)*4*3('#"*-#['"-*-#(.#"*-#4'$)+*-#(.#
"'-#4",.3&.-Y#T'#H*3*[*#$24I'Z#).+'#*"#$.3'-#)'(c*#&.3.+#
*"H'#(.#,3(.).3(.34,*Y

A,3# .$[*+H'Z# *# "'-# (,.4,-,.&.Z# $,# -2.+&.# .$).E\# *#


4*$[,*+p# 23# )'4'Y# 6'$.34%# *# &+*[*h*+# .3# 4'$.+4,*".-#
(.#&.".1,-,\3Y#T'#.-#F2.#]2.+*#$20#H2*)'m#$_-#[,.3#I*4c*#
$20#[,.3#$,#&+*[*h'#0#.+*#$20#4'$)+'$.&,('Y#=,4.#$_-#(.#
MLL#4'$.+4,*".-m#*(.$_-Z#$.#4'3&+*&*[*3#)*+*#)*-*+."*-#
0#)*+*#$'(."*+#.3#4*&_"'H'-#(.#+')*Y#8,&,)'"#9[*++*Z#23'#
(.#"'-#(,+.4&'+.-#(.#4'$.+4,*".-#$_-#+.4'3'4,('-#.3#.-.#
PRPHQWR \ TXH DKRUD SURGXFH VHULHV SDUD 1HWÁL[ PH
(.4c*#4'3-&*3&.$.3&.N#

(5. '*. G%,. %. $",'-%'%-'+. &*+/!-+. 87+. !7+#%,2. !"-87+.


>>+1%&.E.'+.$%>>%&H.+&'0&.%87I.!"-87+.,+$+&*'%&.'-%6%J%-.E.
,".+&'0&.#+.+K*1+,'+4.

n24I'-#(.#"'-#$'(."'-#-.#-.3&c*3#.-&+.""*-#0#*+$*[*3#
.-4_3(*"'-Y#9'Z#)'+#."#4'3&+*+,'Z#-,.$)+.#]2,#$20#.(24*('#
0#4'3#[2.3*#*4&,&2(m#0'#,[*#*#&+*[*h*+Y#>*"#0#4'$'#$.#"'#
(.4c*#8,&,)'"Z#0'#-c#,[*#)'+F2.#3.4.-,&*[*#"*#"*3*Y

B-c#]2.#4'$'#$.#4'$)+%#23#4'4I.#0#23*#4'$)2&*('+*m#
(.# I.4I'Z# *# .-*# .(*(Z# .+*# *"# F2.# $.h'+# ".# ,[*# (.# &'('-#
$,-#*$,H'-Y

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA ,*

C3#(c*Z#$.#,31,&*+'3#*#23#)+'H+*$*#(.#&.".1,-,\3Y#n.#
I*["\#$,#*H.3&.Z#(,4,%3('$.#F2.#I*["*+'3#(."#)+'H+*$*#
kL'-".M">>"lZ# (.# B(*"# :*$'3.-m# ,[*3# *# .3&+.1,-&*+# *# &+.-#
$'(."'-#(.#"*-#*H.34,*-#&')#(.#n%b,4'Y#!3&+.#.-'-#&+.-Z#
.-&_[*$'-#A.[*-&,_3#:2"",#0#0'Z#F2.#3,#.+*#$'(."'Y#

>.+$,3%#I*4,.3('#."#+,(c42"'#)'+F2.#42*3('#B(*"#),(,\#
F2.# k.3-./_+*$'-# "'-# 42*(+,&'-lZ# .3# 1.E# (.# *H*++*+# *#
:2"",Z#*#F2,.3#-.#".#$.&c*#"*#),."#.3&+.#"'-#$d-42"'-#I*-&*#
"*#4'"2$3*#1.+&.[+*"Z#$.#.-4'H,\#*#$cZ#4'3#$,#)*3E*#(.#
4I.".+'#(.#3,/'#(.#MVY#;H2*"#0'#-.H2c#.3#"'#$c'Z#[*h*+#"*#
4*[.E*#0#&+*[*h*+#)*+*#I*4.+#"*3*Y#^@,3.+'`Y

n.#,31,&*+'3#*#I*4.+#3'1."*-Z#*#]'+$*+#)*+&.#(.#H+2)'-#
$2-,4*".-# 0# $24I*-# 4'-*-# $_-Y# 8*+*# .-.# .3&'34.-Z# 0'#
&.3c*# -'"'# MW# */'-Z# 0# *23F2.# $,# 4*++.+*# )*+.4c*# ,+# .3#
*-4.3-'Z#-*[c*#F2.#"'#$c'#.3#"*#1,(*#3'#,[*#*#-.+#)'+#*IcY#
@,-]+2&%#$24I'#.-*#%)'4*#0#$.#(.h\#*)+.3(,E*h.-#F2.#I'0Z#
KQ#*/'-#(.-)2%-Z#$.#I*3#-,('#(.#23*#2&,",(*(#.3'+$.Y#

B# ).-*+# (."#%b,&'Z#0'#-*[c*# F2.#3'#,[*#*#F2.(*+$.#.3#


.-.#&+*[*h'Y#q2.+c*#"'H+*+#*"H'#$_-#,3&.".4&2*"Z#F2.+c*#-.+#
23#H+*3#.h.42&,1'#0#3'#-'"'#23#$*"#*4&'+Y#

a*# 1,(*# (*# $24I*-# 12."&*-# 0# &.# )2.(.3# "".H*+#


')'+&23,(*(.-#F2.#)*+.4,.+*3#,34+.c[".-#.3#."#4'+&'#)"*E'Z#
SHURMDPiVVDFULÀTXHVODPLVLyQTXHTXLHUHVGHWXYLGD\
"*#1,-,\3#.3#."#"*+H'#)"*E'#)'+#."#+.4'3'4,$,.3&'#'#."#(,3.+'#
.3#."#4'+&'#)"*E'Y#A,#&.#"".H*#23#3.H'4,'#'#23*#')'+&23,(*(#
F2.#)*+.4.#k(.#'+'lZ#*)+.3(.#(.#.""*m#).+'#-,#3'#.-#"'#F2.#
.3#+.*",(*(#F2,.+.-Z#3'#4'$.&*-#."#.++'+#(.#F2.(*+&.#*IcY#

=.#1,-&'#$24I*#H.3&.#F2.#[+,34*#(.#23*#4'-*#*#'&+*Z#(.#
23*#')'+&23,(*(#*#'&+*Z#(.#23#&+*[*h'#*#'&+'Z#)'+F2.#3*(*#
".#-*&,-]*4.#'#)'+F2.#3'#-*[.3#*#(\3(.#1*3Y#9#h2-&*$.3&.#
.-*#]*"&*#(.#4*+_4&.+Z#(.#(,-4,)",3*Z#&,.3.#F2.#1.+#4'3#]*"&*#
(.#4"*+,(*(#(.#kF2%#.-#"'#F2.#,$)'+&*lY#

CAPÍTULO DE CORTESÍA
####,( ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

!"# -.H23('# "*(+\3# (."# .3]'F2.# .-# 23*# &+*$)*# (."#


SODFHU 4XHUHPRV OD JUDWLÀFDFLyQ LQPHGLDWD D SHVDU GH
4'$)+'$.&.+# "*# 1,-,\3# (.# "*+H'# )"*E'Y# 8*+*# $cZ# I2[,.-.#
-,('#$20#4\$'('#F2.(*+$.#.3#."#4*$,3'#(.#"*#]*+_3(2"*m#
H*3*[*# (,3.+'# 0# "*# )*-*[*# $20# [,.3Y# fq2%# $.h'+#
JUDWLÀFDFLyQ LQPHGLDWD TXH HVR" 6LQ HPEDUJR VLHPSUH
&21.#4"*+'#F2.#."#4*$,3'#3'#.+*#)'+#*IcY#

< ¢FyPR LGHQWLÀFDV TXH WH HVWiV GHMDQGR OOHYDU SRU OD
JUDWLÀFDFLyQ LQPHGLDWD" 8QD JUDQ IRUPD GH KDFHUOR HV
UHFRUGDQGR OD ~OWLPD YH] TXH ÀMDVWH XQ REMHWLYR GH $xR
T2.1'Y# ;$*H,3.$'-Z# )'+# .h.$)"'Z# F2.# ]2.# .$).E*+# *#
I*4.+# .h.+4,4,'Y# 8+,$.+'Z# .$),.E*-# $20# ]2.+&.Z# 4'3# 23*#
4'31,44,\3# +.3'1*(*# )'+# .-&.# ,3,4,'# (."# +.&'Z# ).+'# $20#
)+'3&'#."#]+c'#0#"*#*)*&c*#-.#*)'(.+*3#(.#&,Y

!-.#(.-).+&*('+#-2.3*#*#"*-#-.,-#(.#"*#$*/*3*Z#42*3('#
&'(*1c*#.-&_#'-42+'m#-*4*-#23#)'4'#."#[+*E'#(.#"*#4*$*#0#
-,.3&.-#.-.#*,+.#]+c'#.3#&2#),."Y#8,.3-*N#f62_"#.-#"*#"24I*#
$.3&*"# .3# .-.# $'$.3&'# .3# &2# 4*[.E*g# !-# $20# ]_4,"#
WLUDUWXSURSyVLWRDXQODGR\VDFULÀFDUORSRUWDOYH]
KL# '# OL# $,32&'-# $_-# (.# -.H2,+# 4*",.3&,&'# .3# &2# 4*$*Y#
>*"# 1.EZ# 3,# -,F2,.+*# 1*-# *# 1'"1.+&.# *# ('+$,+Z# ).+'# .-# .-.#
$'$.3&'#.3#."#F2.Z#)'+#23#).F2./'#)"*4.+#$'$.3&_3.'Z#
HVWiV VDFULÀFDQGR DOJR TXH SDUHFLHUD \D QR LPSRUWDU
62*3('#.-&_-#4'3.4&*('#4'3#&2#,(.3&,(*(#0#&2#1.+(*(.+'#
0'Z# .3&'34.-Z# 3'# 3.4.-,&*-# (.# 23# )"*4.+# ,3$.(,*&'# )*+*#
.-4*)*+#(.#23#-2]+,$,.3&'#$'$.3&_3.'Y#

62*3('# 1,1,$'-# +.*4&,1*$.3&.# 0# -,3# .3]'F2.Z# 3'-#


-'$.&.$'-# 4'3-&*3&.$.3&.# *# "*# *3-,.(*(Y# 62*3('#
1,1,$'-#.-&+.-*('-Z#"*#,(.*#(.#-.3&,+3'-#[,.3Z#*23F2.#-.*#
-'"'#)'+#23#$'$.3&'Z#-.#I*4.#&*3#*&+*4&,1*#F2.#).+(.$'-#
GHYLVWDQXHVWURVREMHWLYRVÀQDOHV$YHFHVVLPSOHPHQWH
-.3&,+# 23# ).F2./'# (.-4*3-'Z# 23*# ).F2./*# -*&,-]*44,\3Z#
-.# [2-4*# 4'$'# -,# ]2.+*# "'# d3,4'# ,$)'+&*3&.# .3# .-.#
$'$.3&'Y# :.*",E*$'-# *44,'3.-# F2.# H.3.+*3# (.-4*+H*-#
(.# (')*$,3*# 0# -.+'&'3,3*# .3# 32.-&+'# 4.+.[+'Z# F2.# -'3#

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA ,+

"'-# 3.2+'&+*3-$,-'+.-# (.# )"*4.+Z# F2.Z# -,# [,.3# )2.(.3#


&+*3F2,",E*+3'-#)'+#23#$'$.3&'Z#3'+$*"$.3&.#+.-2"&*3#
4'3&+*)+'(24.3&.-#.3#."#$.(,*3'#0#"*+H'#)"*E'Y#!-&*-#-'3#
32.-&+*-# &+*$)*-# (.# )"*4.+Z# &+*$)*-# F2.# 3'-# (*3# 23*#
).F2./*# -*&,-]*44,\3# ,3-&*3&_3.*Z# ).+'# F2.# 3'-# *".h*3#
SRUPXFKRGHODPHWDÀQDO

!-#4'$'#4*"$*+#23*#&+,-&.E*#'#23*#*3-,.(*(Z#0.3('#*"#
+.]+,H.+*('+# )*+*# *H*++*+# ."# ['&.# (.# I."*('Y# T'# -'"'# &.#
.-&_-# ",$,&*3('# (.# I*4.+# *"H'# $_-# )+'(24&,1'm# &.# .-&_-#
I*4,.3('#(*/'#'#.-&_-#&+*[*h*3('#.3#4'3&+*#(.#&2#'[h.&,1'#
ÀQDO

%HEHUIXPDUFRPHUODVUHGHVVRFLDOHVODLQÀGHOLGDGR
,34"2-'Z#."#&+*[*h'#,3&.3-'Z#4'3-&,&20.3#&+*$)*-#(.#)"*4.+Y#

62_3&*-#1.4.-#3'-#)'3.$'-#*#",$),*+#32.-&+'#.-4+,&'+,'#
.3#"2H*+#(.#I*4.+#.-*#""*$*(*#(.#1.3&*-#F2.#(.[.+c*$'-#
I*4.+Y# 7# -*",$'-# *# 4*$,3*+# .3# "2H*+# (.# &.3.+# 23*#
4'31.+-*4,\3# 2+H.3&.# 4'3# 32.-&+*# )*+.h*Y# 7# 4I.4*$'-#
32.-&+'# +/%*>. 23*Z# 0# '&+*# 0# '&+*# 1.E# 0# +.-)'3(.$'-#
$.3-*h.-# F2.# 3'# -'3# 3*(*# ,$)'+&*3&.-Z# ,34"2-,1.Z#
$.3-*h.-#F2.#-'3#(.#/%-B+'*,1Z#.3#1.E#(.#I*4.+#*44,'3.-#
4'34+.&*-#-'[+.#.-.#)+'0.4&'#F2.#&.3.$'-#).3(,.3&.Y

!3#'&+*-#'4*-,'3.-Z#&*$[,%3Z#3'-#(*$'-#k23#[+.*5l#*#
"*-#*44,'3.-#F2.#-'3#,$)'+&*3&.-Z#"'#42*"#.-#-*3'Y#>'$*+#
23'-# [+.1.-# $,32&'-# 4'3-4,.3&.$.3&.# )*+*# +.4'3.4&*+#
.-&_#[,.3m#."#)+'[".$*#.-#F2.#$24I*-#1.4.-#"'#I*4.$'-#
,34'3-4,.3&.$.3&.# 0# 42*3('# 3'-# (*$'-# 42.3&*Z# 0*#
).+(,$'-#('-#I'+*-#I*4,.3('#'&+*-#4'-*-#0#&.+$,3*$'-#
+,%3('3'-#(.#"'-#$.$.-#(.#"*-#+.(.-#-'4,*".-Y#7[1,*$.3&.Z#
.3#.-.#4*-'Z#.-&_-#).+(,.3('#."#&,.$)'#).+'Z#*(.$_-Z#.-&_-#
SHUGLHQGRHOHQIRTXH\ODÁXLGH]

fT'#&.#I*#)*-*('#F2.#(.#+.).3&.#.-&_-#0*#4'34.3&+*('Z#
.3&+*-&.# .3# 23# $'$.3&'# (.# ÁRZZ# .-&_-# &+*[*h*3('Z#
*1*3E*3('# .3# "'# F2.# &.# ,$)'+&*# .# ,34'3-4,.3&.$.3&.#

CAPÍTULO DE CORTESÍA
####,, ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

1'"&.*-Z#&'$*-#&2#4."2"*+#0#.$),.E*-#*#+.-)'3(.+#$.3-*h.-#
(.#sI*&-B))g#>*"#1.EZ#+.-)'3(,-&.#23'#'#('-#'#&*"#1.E#3,#
+.-)'3(,-&.Z#).+'#1,-&.#*"H23'-#0#.-'#&.#F2,&\#4'$)".&*$.3&.#
."# ]'4'# (.# "'# ,$)'+&*3&.# F2.# .-&*[*-# I*4,.3('# 0# 42*3('#
+.H+.-*-#-.#12."1.#23#)'4'#$_-#4'$)",4*('Y#

BI'+*Z# f4\$'# )2.(.-# .1,&*+# .-*-# &.3&*4,'3.-g# 8*+*#


$c# .-# $20# -.34,""'m# 42*3('# F2,.+'# .3]'4*+$.# .3# *"H'Z#
-,$)".$.3&.Z#*)*H'#"'-#(,-&+*4&'+.-#0#"'#I*H'#(.#"*#$*3.+*#
$_-# .b&+.$*# F2.# )2.('Y# T'# -'"'# *)*H'# $,# 4."2"*+Z# -,3'#
F2.# "'# (.h'# .3# '&+'# 42*+&'Z# 0# 4,.++'# &'(*-# "*-# 1.3&*3*-#
(.# $,# 3*1.H*('+# )*+*# 3'# &.3.+# "*# &.3&*4,\3# (.# .3&+*+# *#
4I.4*+#$,#$*,"Y#B#1.4.-Z#-'"'#)'3H'#23#1*-'#4'3#*H2*#)*+*#
F2,&*+$.#"*#&.3&*4,\3#(.#)*+*+$.#*#4'$.+#'#&'$*+#*"H'Y#

/RLPSRUWDQWHHVLGHQWLÀFDUFyPRSXHGHVXQDYH]TXH
KDV LGHQWLÀFDGR HVWDV WHQWDFLRQHV HVWDEOHFHU VLVWHPDV
F2.# H.3.+.3# ]+,44,\3Z# F2.# H.3.+.3# 23# ["'F2.'# *# .-&*-#
(,-&+*44,'3.-#F2.#I*4.-#+.).&,(*$.3&.Z#,3-&,3&,1*$.3&.Z#
,34'3-4,.3&.$.3&.Z# )*+*# &.3.+# .-&.# I,&# (.# -*&,-]*44,\3#
,3-&*3&_3.*Y

!3&+.# $_-# &+*$)*-# (."# )"*4.+# )2.(*-# (.&.4&*+Z#


&.3(+_-# $*0'+# )+'[*[,",(*(# (.# $*3&.3.+&.# .3]'4*('Y#
:.42.+(*#F2.#('3(.#)'3.-#&2#*&.34,\3Z#)'3.-#&2#.3.+Hc*#
0# &2# .3.+Hc*Z# .3]'4*(*# (.# $*3.+*# 4'3-,-&.3&.# .3# "'# F2.#
,$)'+&*Z#H.3.+*+_#+.-2"&*('-Y

Dwodbs`shu`rdwsdqm`r

B# )+,34,),'-# (."# KLMWZ# .3# ;3-&*o,&Z# &.3c*$'-# )"*3.*('#


".1*3&*+# 23*# +'3(*# (.# ,31.+-,\3Y# T2.-&+'# $'(."'# (.#
3.H'4,'# -.# [*-*[*# .3# 4+.4,$,.3&'Z# *",$.3&*('# )'+#
,31.+-,\3# .3# $*+5.&,3HZ# )*+*# *(F2,+,+# 2-2*+,'-m# ."# )"*3#
)*+*# *&+*.+# 32.1'-# ,31.+-,'3,-&*-# .+*# $'-&+*+# 4,]+*-# (.#
4+.4,$,.3&'#*&+*4&,1*-Y#62*3('#.$).E*$'-#*#I*["*+#4'3#
"'-# )'&.34,*".-# ,31.+-,'3,-&*-# )*+*# ."# ".1*3&*$,.3&'# (.#
4*),&*"Z#3'-#(,$'-#42.3&*#(.#F2.#4*(*#1.E#F2.#"".H_[*$'-#

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA ,-

4'3# 23*# ).+-'3*# 32.1*Z# 3'-# ).(c*# *"H'# (,].+.3&.# *"#


DQWHULRU 3DUHFtD XQD FDUUHUD VLQ ÀQDO WHQtDPRV TXH
+.H+.-*+#4'3-&*3&.$.3&.#*#+.1,-*+#."#$'(."'#0#.b)+,$,+"'#
I*-&*#F2.#)2(,%+*$'-#42$)",+#4'3#"*-#(.$*3(*-#(.#&'(*-#
"*-#).+-'3*-#4'3#"*-#F2.#4'31.+-_[*$'-Y#=*-&*#F2.#"".H\#
23#)23&'#.3#."#F2.#3'-#(,$'-#42.3&*#(.#F2.#-,#-.H2c*$'-#
[2-4*3('#"*#*)+'[*4,\3#(.#.""'-Z#.-&*+c*$'-#)'3,.3('#.3#
+,.-H'# 3'# -'"'# ."# %b,&'# (.# "*# +'3(*# (.# ,31.+-,\3Z# -,3'# ."#
]2&2+'#(.#"*#.$)+.-*#.3#H.3.+*"Y#

!-&*# -,&2*4,\3# (.# .-&*+# ,3&.3&*3('# 42$)",+# 4'3# "*-#


(.$*3(*-# .b&.+3*-Z# 3*(*# 3'-# H*+*3&,E*[*Z# .3# +.*",(*(Z#
23*# 32.1*# ,31.+-,\3Z# ).+'# -c# *4*[*+c*$'-# 4'3# ."# )'4'#
(,3.+'# F2.# 3'-# F2.(*[*Y# B-c# F2.# (.4,(,$'-# .3]'4*+3'-#
.3#"'#$.h'+#)*+*#3'-'&+'-Z#)*+*#"*#.$)+.-*Z#F2.#]2.#(.h*+#
(.#[2-4*+#*)+'[*4,\3#.b&.+3*#0#4'34.3&+*+3'-#.3#"'H+*+#
23*#$*0'+#+.3&*[,",(*(Y#S_-,4*$.3&.Z#.-&'#3'-#).+$,&c*#
&'$*+#."#4'3&+'"#(.#32.-&+'#)+'),'#(.-&,3'Y

<+*4,*-#*#.-*#(.4,-,\3Z#I'0#;3-&*o,&#1,1.#0#4+.4.#)'+#-c#
$,-$*Y# 9# *-c# 4'$'# 3'-# )*-*[*# 4'3# ;3-&*o,&Z# 3'-# )*-*#
*# 3,1."# ).+-'3*"Y# T'# F2.+.$'-# (.4.)4,'3*+# *# 3*(,.# .#
,3&.3&*$'-# ]'+E*+# 4'-*-# F2.# 3'# -'$'-# '# 4'-*-# F2.# 3'#
F2.+.$'-#I*4.+Y#

(O ÀOyVRIR HVWRLFR URPDQR 6pQHFD HVFULELy TXH VRPRV


]+2H*".-# '# 42,(*('-'-# 4'3# 32.-&+*-# )+'),.(*(.-#
).+-'3*".-Z#).+'#42*3('#-.#&+*&*#(.#H*-&*+#&,.$)'Z#-'$'-#
"'-#$_-#H*-&*('+.-#0#(.-),"]*++*('+.-Y#a*#,(.*#(.#42,(*+#
,$)"*4*[".$.3&.# 32.-&+'# &,.$)'# 0# )'3.+3'-# *# 3'-'&+'-#
$,-$'-# )+,$.+'Z# 4'$'# "*# $_-# ,$)'+&*3&.# )+,'+,(*(Z# .-#
4*-,#,$).3-*[".Y

6+.4c# .3# 23*# ]*$,",*# ('3(.# $.# .(24*+'3# )*+*# -.+#


H.3.+'-'Z#4'"*['+*('+#0#4'3#.-)c+,&2#(.#*02(*+Y#62*3('#
4+.4.-#*-cZ#&.+$,3*-#4'3#23*#).F2./*#",-&*#(.#).+-'3*-#
F2.#)+'[*[".$.3&.#$.+.4.3#&2#*&.34,\3#0#.3.+Hc*#$24I'#
*3&.-# F2.# &dY# !$).E*3('# )'+# &2-# I,h'-Z# &2# )*+.h*Z# &2-#

CAPÍTULO DE CORTESÍA
####,. ¿DÓNDE ESTÁS?!!!!!!!!!!!!!!

4'".H*-Z#&2-#)*)_-Z#&2-#-2.H+'-Z#&2-#h.].-Z#&2-#*$,H'-Z#&2-#
,31.+-,'3,-&*-Z#0#I*-&*#."#).++'#(."#1.4,3'Y

6'$'# "'# I.# 4'$.3&*('Z# 23'# (.# "'-# $_-# H+*3(.-#


$,.('-# F2.# &.3.$'-# .-# ."# 3'# -.+# *$*('-Y# T'# F2.+.$'-#
(.4.)4,'3*+# *# .-*-# ).+-'3*-# F2.# )'(+c*3# *4.)&*+3'-Z#
*4'H.+3'-# 0# *$*+3'-Y# B-2$,$'-# F2.Z# )*+*# $*3&.3.+#
+."*4,'3.-# 4'3# '&+*-# ).+-'3*-Z# (.[.$'-# 42$)",+# 4'3#
WRGDV VXV QHFHVLGDGHV LQFOXVLYH VL HVR VLJQLÀFD SRQHU
32.-&+*-#)+,'+,(*(.-#.3#23#-.H23('#'#d"&,$'#)"*3'Y

a'# ).'+# .-# F2.# I*0# 1.4.-# .3# F2.# .-*-# .b).4&*&,1*-# 3,#
-,F2,.+*#-'3#+.*".-Z#-,3'#F2.#-'"'#-'3#,(.*-#F2.#4+.*$'-#
' *-2$,$'-#.3#32.-&+*-#$.3&.-Y#T'-#I*4.$'-#,(.*-#(.
F2.Z#42$)",.3('#-2-#.b).4&*&,1*-Z#)'(.$'-#.-&*+#$.h'+Z
42*3('#"*#+.*",(*(#.-#F2.Z#)'-,[".$.3&.Z#.-*-#).+-'3*-#3,
-,F2,.+*#&.3H*3#*"H23*#.b).4&*&,1*#(.#3'-'&+'-Y#!-&'#-.
12."1.#23#I_[,&'#0#&.+$,3*$'-#)'+#.3&+.H*+#."#4'3&+'"#(.
32.-&+*-#1,(*-#*#.-&*-#.b).4&*&,1*-Z#*#1.4.-Z#,3.b,-&.3&.-Y

f6\$'#4*$[,*$'-#.-*#$.3&*",(*(Z#4\$'#.$).E*$'-#*#
)'3.+3'-#3'-'&+'-#)+,$.+'g

=*0#1.4.-#F2.#.-*#.-#"*#d3,4*#')4,\3Y#8*+*#N,&'%O*'Z#.+*#
23#$'$.3&'#(.#4*$[,*+#'#$'+,+Y#!-&'0#-.H2+'#(.#F2.#I*0#
_+.*-#.3#&2#1,(*#.3#"*-#F2.#.-&_-#)*-*3('#)'+#"'#$,-$'m#
3'-#)*-*#*#&'('-Y#

>'$*# 23'-# -.H23('-# )*+*# *3*",E*+Z# *# )+']23(,(*(Z# *#


F2,%3# .-&_-# &+*&*3('# (.# 4'$)"*4.+Z# *# F2,%3# -,.3&.-# F2.#
k".#(.[.-lY#8,.3-*#.3#*"H'#*#"'#F2.#".#(.(,4*-#(.$*-,*('#
&,.$)'Z# ).+'# F2.# 3'# &.# .-&_# [+,3(*3('# "*# -.3-*4,\3# (.#
-*&,-]*44,\3#F2.#F2,.+.-#.3#&2#1,(*Y

82.(.#-.+#&2#&+*[*h'Z#&2#).-'Z#&2#(,3.+'Z#&2-#+."*4,'3.-Y#
8'+#.h.$)"'Z#)*+*#$cZ#23#_+.*#*#"*#F2.#-,.$)+.#".#(.(,F2%#
0#-,H'#(.(,4*3('#$24I*#*&.34,\3#.-#&+*.+#$_-#(,3.+'#*#
$,#4*-*Y

CAPÍTULO DE CORTESÍA
HAZ LO QUE IMPORTA ,/

8*+*#23'#(.#$,-#4",.3&.-#(.#*-.-'+c*#).+-'3*"Z#.-Z#)'+#
.h.$)"'Z#"*#)+.'42)*4,\3#(.#3'#F2.+.+#1.3(.+#-2#4*-*#)'+#
"'#F2.#(,+c*#-2#]*$,",*Y#8*+*#'&+*-#).+-'3*-Z#.-#"*#)+.-,\3#
F2.#-,.3&.3#&'('#."#&,.$)'#(.#&.3.+#I,h'-Y#62*3('#),.3-*-#
.3#.-&*#_+.*#.3#"*#F2.#)'+#$_-#F2.#".#(.(,4*-#&,.$)'#0#
.3.+Hc*# 3'# .-&_-# &.3,.3('# "*# -*&,-]*44,\3# F2.# F2,-,.+*-Z#
)+.Hd3&*&.N# fB# F2,%3# .-&_-# &+*&*3('# (.# 4'$)"*4.+g# fB#
F2,%3#.-&_-#,3&.3&*3('#(*+".#H2-&'g#

!3#$,#4*-'Z#0'#4+.c*#F2.#F2.+c*#$_-#(,3.+'#)'+F2.#$,#
.-)'-*#$.#.-&*[*#),(,.3('#(,3.+'Y#9'#F2.+c*#4'$)"*4.+"*Z#
(*+".#$_-#*#.""*#0#$_-#*#$,-#I,h'-Z#).+'#"*#)+.H23&*#*F2c#
.-N#@.#1.+(*(Z#f.+*#.-*#-2#.b).4&*&,1*g#

n,#.-)'-*#-,.$)+.#$.#I*#(,4I'#F2.#.-&_#*H+*(.4,(*#(.#
&'('#"'#F2.#&.3.$'-#0#3234*#$.#I*#.b,H,('#3*(*#$_-Y#B-c#
F2.Z#.-&*#,3-*&,-]*44,\3#)'+#4+..+#F2.#3'#".#.-&*[*#(*3('#"'#
VXÀFLHQWHYHQtDGHXQDH[SHFWDWLYDTXHQLVLTXLHUDH[LVWtD
BI'+*#[,.3Z#),.3-*#F2%#4'-&'#.-&_-#)*H*3('#)'+#&+*&*+#(.#
FXPSOLU H[SHFWDWLYDV GH RWURV UHDOHV R ÀFWLFLDV <R PH
"*#)*-*[*#.-&+.-*('#*"#-.3&,+#F2.#3'#.-&*[*#"".3*3('#"*-#
.b).4&*&,1*-#(.#$,#.-)'-*m#$.#4*2-*[*Z#,34"2-'Z#*".h*+$.#
(.# .""*Z# .-&*[*# (.# $*"# I2$'+# 0# .-&21,$'-# *# )23&'# (.#
).+(.+#32.-&+*#+."*4,\3Y

62*3('# (.4,(c# F2.# 3'# 3.4.-,&*[*# "".3*+# .-&*-#


H[SHFWDWLYDVDMHQDVSXGHÀQDOPHQWHSULRUL]DUODVFRVDV
TXHPHD\XGDQDGLVHxDUODYLGDTXHTXLHUR'HFLGtÀMDU
I'+*+,'-#(.#&+*[*h'#0#[2-4*+#$_-#&,.$)'#(.#4*",(*(#4'3#
$,#.-)'-*Z#4'3#$,#]*$,",*m#.-'#3'#3.4.-*+,*$.3&.Z#&21'#23#
,$)*4&'#3.H*&,1'#.3#"*#4*3&,(*(#(.#(,3.+'#F2.#&+*c*#*#"*#
4*-*Z#).+'#-c#.3#4\$'#.b).+,$.3&*[*#0'#"*#-*&,-]*44,\3#(.#
.-.#(,3.+'#'#(.#"*#+."*4,\3#F2.#0'#4+.c*#.-&*+#+.-4*&*3('Y

8,.3-*# .3# $*3.+*-# 4'$'# )'(+c*-# *4&2*+Z# )+,'+,E*3('#


4'++.4&*$.3&.# -,3# &+*&*+# (.# "".3*+# .b).4&*&,1*-# F2.#
)+'[*[".$.3&.#.-&_3#+'[*3('#*&.34,\3#0#4'31,+&,%3('-.#
.3#.-.#&.+4.+#"*(+\3#(."#.3]'F2.Y

CAPÍTULO DE CORTESÍA
±)WFYIRSXIRIVYR½REPLEGMEIPGYEPZMENEV
TIVSIWIPZMENIPSUYIMQTSVXEEP½REP²

!"#$%&'()'*+',$-.'

CAPÍTULO DE CORTESÍA

You might also like