WORK EXPERIENCE:

Valoroo Inc.
Cowan Logistics
January 2023-July 2023

• Identify what type of documents

• Split the documents base on what type it is

Cyndi Kae Dael StaffVirtual

Customer Service Representative Degroot Logistics
November 2021-July 2022
• Process on sending billing invoices to customers.
• Posting billing invoices
• Process and submit on payables
EXECUTIVE SUMMARY:
• Edit invoices if needed to make any changes on it

A s a p r o f e s s i o n a l C u s t o m e r S e r v i c e, I AT&T Billing and Sales

h a v e learned that combining both passion is what Sutherland Global Services
enables me to produce quality service. I've been October 2019 - July 2021
with the BPO industry for 8 years.
• Explain to customers on their bill
System Familiarity: • Up sell products that is not yet included on the customers
account
• G o o g l e Drive • Maintain and update customers information
• Google Docs • Tracking order shipments
• Google Slides • Basic Troubleshooting steps
• Google Meet
• Google Maps
• Gmail AT&T Billing and Sales
• Outlook
IBEX Global Solutions
• MS teams
October 2017 - August 2019
• Slack
• Explain to customers on their bill
• CRM • Up sell products that is not yet included on the customers account
• Navinet
• Maintain and update customers information
• Salesforce
• Tracking order shipments
• Basic Troubleshooting steps
GET IN TOUCH WITH ME:
1800 Flowers- Order Taking
Ho me: (082) 315-2347
IQOR
Cell: (+63) 9171040115 December 2016-April 2017
daelcyndikae@gmail.co m
• Placing Orders and verify the delivery of the
Blk 14 Lot 23 Countryhomes flowers
Cabantian, Davao City, Davao Del • Checking on email for customer concerns
Sur 8000, Philippines • Tracking of orders

Western Union
VXI Global Holdings Inc.
December 2014 -March 2016
• Assist customers in sending and receiving money
• Make any changes on the receiver or sender's
information base on the policy
• Assist on new agents,doing floorwalks to
support them

Educational Background
• Holy Cross of Davao College
Bachelor of Science in Secondary Education
June 2003 - March 2008
• Erico T Nograles National High School
June 1999 March 2003