Professional Documents
Culture Documents
Creating A Customer Persona
Creating A Customer Persona
persona
Meet juan
Who are your
customers?
Not everyone. Find the juan!
PROBLEMS
- What are their pain
points?
PROBLEMS
- What are their pain
points?
questions
- What will they be
interested in?
PROBLEMS
- What are their pain
points?
questions
- What will they be
interested in?
roadblocks
- Why won’t they take
action?
PROBLEMS
- What are their pain
points?
RESULTS
questions
- What will they be
interested in?
roadblocks
- Why won’t they take
action?
PROBLEMS
- What are their pain
points?
RESULTS
questions ???
- What will they be
interested in?
roadblocks
- Why won’t they take
action?
PROBLEMS
- What are their pain
points?
RESULTS
questions sales COPY
- What will they be
interested in? (should be clear enough to
answer all your PQRRs)
roadblocks
- Why won’t they take
action?
Pro tip:
Take your time in doing
this because this is the
reason pros convert
more than newbies.
Creating a customer
persona
Meet juan