Agency Performance Letter for the Month of November 2022

Agency Name: ACUTEADREM BUSINESS SERVICES PVT LTD Agency Code: 159741

Product: X SELL City: CHENNAI

Performance: -
Bucket Count Pos Achieved No’s Target %
MIO
RESOLUTION Reso / W
X 121 0.95 Cr 92.71% 94%

On time ACR Documents On Time Cash Owner/TL Executive

Allocation Maintenance maintenance Feedback file Deposition response response
Good Good Good Good Good Good Good

Agency Team Details

Actual Required ACR
Supervisor FOS TC Supervisor FOS TC Supervisor FOS TC
1 2 0 0 0 0 121 60 0

Overall Rating of Agency

Excellent Good ✓ Satisfactory Average Poor

Agency Manager Remarks on Hits and Misses of Performance:

Real time trails need to be update, Min 5 trails to be updated form Customer Place.

Process to be adhere in all parameters, Proper maintain of agency performance letter.

This month team not delivered as per requirements, Missed Resolution target. Not following DRR properly.

Visit And Trails intensity need to improve and same has to capture in regular intervals in SFDC

DRA is mandatory for all FOS.

More ODBC need to get collected.

Classification: Internal - Vendor Shareable

Agency Owners Remarks on Hits and Misses of Performance:

Area of Improvement and Action taken against the last month Concerns

Agency Manager Name, Sign & Stamp Agency Proprietor Name, Sign & Stamp
S Naveen Raj
_______________________________________ __________________________________________

Date & Place: Chennai 03-12-2022 Date & Place:

ACM / RCM Name & Sign___________________________________________________

Classification: Internal - Vendor Shareable