IMPORTANT!

 
PLEASE READ, THEN DELETE THIS BOX 
 
This is a template letter for guidance. You need to add
your details and where appropriate change the letter
to suit your circumstances. Feel free to add more info. 

Once you’ve made changes, always print it out and

read through it to check it’ll make sense to the
recipient. 

ACTION POINTS 

[BLUE BRACKETS]: Put your specific info here, then

delete the instructions (and change the text colour) 
 
[RED BRACKETS]: Just for info, delete it after
reading

[insert your name, address, email address and phone number]

 [insert date]

[insert name and address of airline]

 
Dear Sir or Madam,
 
Re: Compensation claim for delayed flight

Booking reference: [insert booking reference number]

 
I am writing regarding flight [insert flight number] on [insert date] from [insert
departure airport] to [insert arrival airport] with the scheduled departure time of [insert
scheduled departure time]. This flight arrived [insert number of hours] hours late
at [insert airport].

The judgment of the Court of Justice of the European Union in Tui & others v
CAA confirmed the applicability of compensation for delay as set out in the Sturgeon
case. As such, I am seeking compensation under EC Regulation 261/2004 for this
delayed flight.

The passengers in the party were [insert the full names of everyone on your
booking].
 
My scheduled flight length was [insert number of kilometres], therefore I am
seeking [select from €250 / €300 / €400 / €600] per delayed passenger in my party.
The total is [insert total compensation sum for all passengers] for all passengers.
 
[If you opted for a refund for a delayed flight, which hasn’t yet been paid then use the
following text. If not, delete] The flight was also delayed over five hours and as I
decided not to fly I’m also seeking a refund for the cancelled flight ticket/s. I’m
seeking a refund of [insert flight cost] per passenger in my party, which I’ve not yet
received from the airline.  The total is [insert total refund for all passengers] for all
passengers.
 
[Use this section to claim refreshments or hotel accommodation, or delete]
 
During the delay the passengers in my party were not provided with any [select
from refreshments / hotel accommodation] and I have attached receipts for the cost
of purchasing our own. Please refund [list everything you paid for and the costs].
 
[For claims where you are claiming for more than one element, eg,
food and compensation]
 
The total compensation sought is [insert total amount of all costs added together -
you may need to split these out if in different currencies].  
 
I look forward to a full response to this letter within 14 days. If I do not receive a
satisfactory response I intend to pursue my complaint further, which could mean
taking it to court.
 
Yours faithfully,
 
[insert your signature]
 
[insert your name (printed)]
 
[Enclose ALL relevant evidence for your complaint, eg, previous letters, booking
confirmation or a copy of your ticket]