UNIVERSITI TEKNOLOGI MARA

FMM707 / BSB703
HUMAN RESOURCE MANAGEMENT AND ORGANIZATION BEHAVIOUR
TEST 1 (6 Jan 2023)

Name : ____________________________________________

Student ID: _________________________________________

This test constitutes 20% of the subject’s overall marks.

Please answer ALL questions in this paper.

Part 1. Questions 1-20 (3 marks each)

No. Questions True (T) / False (F)

Please Circle your
answer
1. Groupthink represents a phenomena that occurs when the
norm for consensus overrides the realistic appraisal of T / F
alternative courses and the full expression of deviant,
minority, or unpopular views
The development of temporary work groups is best
2. understood in terms of the five-stage group development T / F
model by Tuckman

3. The relationship between pay and job satisfaction

virtually disappears when one earns a pay package T / F
sufficient for or more than the comfortable living amount.

Nancy is a part of a group at work that stresses collective

4. goals and performance. Nancy is amazed at how well the
members of the team use their skills to benefit themselves T / F
and their team members. Whenever a problem arises, the
team, as a whole, works to provide reasons and solutions.
She enjoys working in this group as there is a lot of positive
energy. This group that Nancy is a part of is a work group.

When it comes to motivating employees, nonfinancial

5. incentives may be more motivating in the short term, but
in the long run it is financial incentives. T / F

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 No. Questions True (T) / False (F)
Please Circle your
answer
Research suggests that personality traits better predict
6. behavior in weak situations than in strong ones. T / F

Transactional leaders guide their followers toward

7. established goals by clarifying role and task requirements T / F

8. Change is as inevitable for companies as it is for T / F

individuals.

9. Feedback is the degree to which carrying out work T / F

activities generates direct and clear information about
one's own performance

10. Personality is the sum total of ways in which an T / F

individual reacts to and interacts with others.

11. Transformational leaders enhance performance of employees by ________.

A) building consensus among employees
B) focusing on short-term goals for employees
C) restricting creativity among employees
D) establishing goals, roles, and requirements
E) abdicating all responsibility to employees
.

12) Which of the following statements is true regarding the effect that size of the group has on the
performance of the group?
A) The size of the group does not affect the group's overall behavior.
B) Evidence indicates that larger groups are faster at completing tasks than smaller ones.
C) Compared to smaller groups, larger groups are better at problem solving.
D) If the goal of the group is fact-finding, then smaller groups are more effective than larger groups.
E) Evidence indicates that individuals perform better in larger groups than in smaller ones.

13) It is easiest for management to deal with resistance when it is ________.

A) concealed
B) deferred
C) passive
D) implicit
E) overt

14) In overcoming resistance, building support and commitment can also be found in Kotter’s
approach in implementing change in the following Steps;

A) Step 1 & Step 3

B) Step 2 & Step 4
C) Step 7 & Step 8
D) Step 5 & Step 6
E) Step 1 & Step 7

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16) Which of the following statements regarding leadership is true?

A) All managers are leaders.

B) Formal rights ensure good leadership.
C) Formal appointment is essential in creating leaders.
D) All leaders are hierarchically superior to followers.
E) Unauthorized leadership is as important as formal influence.

16) Why is Maslow's theory criticized?

A) The concept of self-actualization was unfounded.
B) There is little evidence that needs are structured or operate in the way it describes.
C) The esteem need is a more powerful motivator than self-actualization.
D) Its terminology tends to alienate those to whom it is applied.
E) It does not adequately describe how an organization can satisfy higher-order needs.

17) Which of the following types of teams allows for collaboration between team members who are
physically dispersed?
A) problem-solving teams
B) self-managed work teams
C) task teams
D) virtual teams
E) command teams

18) Which of the following is the most common means of measuring personality?
A) in-depth interviews
B) self-report surveys
C) career portfolio
D) reference interviews
E) stress interviews

19) Formal information channels are characterized by ________.

A) the transmission of spontaneous messages
B) the emergence in response to individual choices
C) the absence of noise in the communication cycle
D) the personal and social nature of usage
E) the compliance with the organizational authority chain

20) Amelia works as a marketing executive. She always talks in a high pitch and often draws a lot
of attention wherever she is. Which of the following statements best explains the reason behind
people noticing Amelia?
A) Perception of reality depends on the perceiver's past experiences.
B) Perception of reality depends on the perceiver's personality.
C) Characteristics of the target affect people's perception.
D) The time at which we observe behavior affects perception.
E) Motives and interests of the perceiver affects perception of behavior.

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Part 2.

21) How would knowledge on Leadership assist a Facilities manager become more effective ?
(15 marks)

4
22. Describe the pros and cons of applications of personality profiling at the workplace.
(15 marks)

5
23. Discuss 2 challenges of hybrid workplace for teams ?
(10 marks)