Meet your team

We are here to support you

Account Director
• Your Account Director gets to know you and your business and
works with the rest of your account team to figure out how they
Resources
can partner for your success.
• When you’re ready to order, they will walk you through the
process and ensure everything is just right for you. Our website is a great source
of information for:
• They stay involved in your account beyond the initial sale and
work as a partner to meet your needs now and into the future. • Services we offer.
• Information on your industry
Sales Engineer and how we can help.
• Your Sales Engineer works with you to understand your technical • White papers and webinars
requirements and identify the best solutions for you. on our service and
• They also make sure to gather all the key technical information technology offerings.
required to get your order processed as quickly as possible.
• They are always keeping an eye on your solution and ensuring
that you are aware of any technology changes or product updates
that could benefit you.

Customer Success Manager Top Tip

• Your Customer Success Manager is your personal guide, helping
you navigate the entire journey. They learn your priorities to
ensure that you get the value you expect. They regularly schedule Our leadership team is happy
reviews with you and the team to maintain communication. to answer any questions you
• They are also your advocate and your voice internally. They might have. Just ask your
ensure that any challenges you encounter are dealt with promptly Account Director to organize
and completely. a meeting.
• When the time comes to renew or change, they work alongside We can also put you in contact
the rest of the account team to ensure a smooth transition. with some of our existing
clients, who can tell you how
we partner with them.
Other Professional Services Managers
• Based on your needs, you may choose to add other optional
members to your team.
• If you have requirements for additional reporting, capacity
management or extended service management, we can provide
these services to you.
• Your Account Director can tell you more about these services.

Everyone else at GTT

• Everyone at GTT is eager to work with you and help you achieve
your goals.
• They can support your team in everything from service delivery to
billing to network engineering and even marketing.
• You’ll hear more about the other teams as your orders progress.
• Let us know if we can help you out in any way.

www.gtt.net