Product Specialist

What will I be doing?

• Work with customers to define requirements and help them adopt Zenoti
solutions to streamline operations and increase revenue.
• Drive demos, walk-throughs and solution reviews with customers.
• Solution, design and setup proof of concepts and pilots for high-priority
large customers ensuring successful implementations.
• Configure Zenoti to meet customer business scenarios
• Identify risks based on current product capabilities; define and implement
mitigation plans
• Address customer issues and concerns in a timely fashion to ensure
customer satisfaction
• Stay up-to-date with product knowledge, business flow, sales process, and
market dynamics.
• Maintain complete documentation and follow organizational processes to
ensure successful implementation of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the
organization’s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and
requirements, while managing customer expectations.

In this customer-facing role, you will need to align working hours to overlap with
customer time zones to build customer relationships and satisfaction by providing
exceptional and timely service.

What skills do I need?

• Ability to master product functionality, boil down complex requirements

into coherent and viable product designs and configure software solutions.
• Strong verbal and written communication skills
• Ability to manage and work across multiple projects
• Openness towards working with remote teams across different time zones
• Strong logical, analytical, and problem-solving skills
• Open to travel on short notice to customer locations, if required
• Ability to learn new skills and operate in a fast-paced and changing
environment.

Zenoti India Private Limited

Formerly Urenok Software Solutions Private Limited
RMZ Futura Block A, Plot No 14 &15, Phase 2
Hitechcity, Hyderabad - 500 081, Telangana, India.
CIN: U72300TG2015PTC097184

+91 40 4025 4444 | www.zenoti.com | info@zenoti.com

 • Eagerness to learn about the opportunities and challenges driving revenue
in the health and wellness industry.

Benefits

• Comprehensive medical coverage for yourself and your immediate family

• An environment where well-being is high priority – access to regular yoga,
meditation, breathwork, nutrition counselling, stress management, the
inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Breakfast, Lunch & Evening Snacks provided in office
• Opportunities to be a part of a community and give back: Social activities
are part of our culture; You can look forward to regular engagement, social
work, and community give-back initiatives"

Zenoti India Private Limited

Formerly Urenok Software Solutions Private Limited
RMZ Futura Block A, Plot No 14 &15, Phase 2
Hitechcity, Hyderabad - 500 081, Telangana, India.
CIN: U72300TG2015PTC097184

+91 40 4025 4444 | www.zenoti.com | info@zenoti.com