Role: Product Manager – Tutors and Staff

Experience

Focus Edumatics Pvt Ltd • Primary Location (Coimbatore, Hybrid) • Full-Time Role

JOB DESCRIPTION

Mission

As the Product Manager of Tutors and Staff Experience, you will spearhead the development of a transformative K-12
education online tutoring product that drives measurable academic outcomes with priority schools and students and
propels FEV Tutor to become the #1 direct-to-district tutoring provider in the United States.

Role

Your role will specifically own the tutor and internal staff product areas. You will help us achieve a great experience for
our freelance tutors (think like Uber drivers) that will drive them enjoying working at FEV, while also working with our
internal users (think tutor managers) in improving their tools and reducing their manual work through automation and
business process reengineering (BPR).

You will have:

• 3+ years of experience in a Product Manager role, where you interfaced directly with customers, doing
continuous discovery of their needs and wants, and designing high level solutions as low fidelity wireframes
and technical specifications.
• You drove vision and roadmap for at least 1 product area
• You have the ability to create wireframes that make UX sense, as a way to storytell and communicate
the concept-level solution
• You have managed communications including to management, but also managed training of internal
resources as you led change management within an organization
• You have worked within an engineering system such as Jira or Azure DevOps to ensure that scope of
engineering work is complete and well defined
• You have interfaced with Product Owners or Scrummasters to help ensure that the vision is understood
as they interface daily with the engineering teams
• You have developed great working relationships with everyone but in particular with your customers
and users, and engaged them in a customers advisory function
• You have experience in product analytics, and have a keen analytical mind that is curious and wants to
prove success through metrics
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SUCCESS PROFILE

• Product vision and strategy translated into detailed requirements and prototypes drive measurable
enhancements, meet customer needs, improve the user experience, accelerate academic outcomes, and
achieve business growth objectives.
o Systematically leverage customer needs and business objectives to scope, prioritize and drive
product development priorities.
o Engage with Engineering and involve other internal stakeholders in agile development processes
that maximize both the efficiency and effectiveness of release cycles.
o Articulate what success looks like; rally teams internally to turn product vision into reality and
achieve that success together.

• High-Impact Tutoring expertise, evidence-based models, and academic outcomes are systematically
spread throughout the company and the broader market while accelerating our expansion rate to serve
more schools and students.
o Establish winning relationships with Sales, CX, and Marketing and partner to showcase the
ingredients (learning sciences) that inform our product design and the outcomes (academic impact)
that result.
o Represent the company as a HIT expert out in the field by presenting at conferences, co-hosting
webinars, participating in thought leadership platforms, and by strategically engaging in HIT
partnerships with k12 school districts.
o Partner with 3rd Party Research groups and internal C&I, Data, and Tutoring teams to advance
our research & evidence foundation.

• Current product offerings are clearly defined, along with a roadmap to strengthen and expand.
o Analyze tutoring KPIs, customer feedback, and academic outcomes data while clearly defining
current product offerings. Articulate current offerings to the broader company and market through
a menu of options (i.e., HIT program models).
o Partner with Tutoring, C&I, and Engineering to identify opportunities for improvement in
current models and achieve next-level outcomes together.
o Develop and implement a product roadmap grounded in market research that unlocks an
expanded menu of product offerings.

• Strategic product pricing and positioning drive both scaled adoption and increased profitability.
o Expert in the competitive HIT landscape. Business analyst.
o Partners with Product, Sales, and Other Executives to recommend and enact pricing and
positioning strategies that catalyze scaled adoption and increase profitability.
DIVERSITY, EQUITY & INCLUSION

At Focus Edumatics, we believe a focus on diversity, equity, and inclusion (“DE&I”) is integral to hiring exceptional
people and creating an enduring business. To inspire growth, we aspire to create an organization where every person
is celebrated, valued, and empowered to achieve their full potential. These beliefs and actions are true to Focus
Edumatics' philosophy, which is rooted in how we invest, hire, and show up day in and day out.
We will continuously look for ways to improve and evolve in our ever-changing world, and we are driven to ensure
Focus Edumatics is one of the premier places to work for all by creating diverse teams, strengthening our culture of
inclusion, and giving everyone an equitable opportunity to succeed.
We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming
practices), sex (including pregnancy, labor and related medical conditions, breastfeeding, and conditions related to
breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or
medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic
information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

ABOUT FOCUS EDUMATICS

Focus Edumatics is a mission-driven, technology-enabled education services organization that provides high-quality,
research- based online learning solutions to disadvantaged and at-risk students in the United States. Since 2010, Focus
Edumatics has partnered with schools and districts to provide high-quality, structured, 1:1 online tutoring solution
delivered by an extensive 24/7 network of highly trained tutors. For its K–12 customers, Focus Edumatics provides
high-touch customer assistance, tailored program design, data analytics, and ongoing formative assessments. Focus
Edumatics is on a mission to increase access to quality.
education for 25 million American students and become the educator, partner, and employer of choice in the education
services industry.